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Vorteilscode

Best Western Plus Hotel Campus Inn, River Falls

4.5/5  - basé sur 257 notations.
100 Spring Street, 54022-2467, River Falls, United States - Karte ansehen

Es gibt viele Hotels in der Nähe der Universität, die sich um die Akademiker kümmern, aber in unserem River Falls Hotel setzen wir die Messlatte hoch an, in dem wir Qualitätsunterkünfte mit dem besten Service der Stadt kombinieren. Sie suchen ein Hotel in der Nähe des River Falls River oder eine Lage, die günstig ist zum Einkaufen und Essengehen? Ein Hotel in der Nähe von Hudson bietet all das, einschließlich guter Vekehrsanbindung für Geschäftsreisende. Unser Hotel in unmittelbarer Nähe der Universität von Wisconsin-River Falls bietet Blockbuchungen und verlängerte Aufenthalte, ideal für größere Gruppen oder Gäste, die ein Semester lang bleiben. Unser Hotel im Stadtzentrum von River Falls bietet eine günstige Lage in der Nähe aller touristischen Highlights. Auf der Main Street gibt es einige Tante-Emma-Läden, gute Restaurants, Antiquitätengeschäfte und Boutiquen direkt vor der Haustür. Wir sind das einzige Hotel mit vollem Serviceangebot in der Gegend, und wir sind stolz darauf, unseren Gästen einen außergewöhnlichen Service zu bieten. Die Universität und ein Paradies für Vogelbeobachter liegen ganz in der Nähe, und Sie werden sich bei uns wie zu Hause fühlen. Als einziges neueres Franchise-Hotel in der Stadt eilt uns unser guter Ruf voraus, und die Gäste suchen bei uns ihr zweites Zuhause, egal ob sie für eine Nacht oder einen Monat hier sind. River Falls Day, eine beliebte Lokalveranstaltung, zieht viele Besucher in die Gegend, und wir sind stolz darauf, Botschafter der Region für Besucher von außerhalb zu sein. Das River Falls Hotel ist bei Geschäftsreisenden sehr beliebt wegen unserer luxuriösen Betten, geräumigen Zimmer und der Hotelausstattung, die auf Komfort ausgerichtet ist. Wir haben auch einen Bankettsaal für bis zu 300 Personen und einrund um die Uhr geöffnetes Fitnessstudio mit vollem Serviceangebot. Unser Hotel befindet sich 65 km entfernt von der Mall of America® und den Twin Cities, und ein Tagesausflug ist ein Muss für Einkaufsfreudige oder Gäste, die sich diese Attraktion nicht entgehen lassen wollen. Von Achterbahnen bis hin zu legendären Einkaufsmöglichkeiten – hier können Sie einen ganzen Tag lang entspannt durch die Geschäfte bummeln. Buchen Sie noch heute Ihr Zimmer im Best Western Plus Campus Inn, und nutzen Sie das beste Angebot der Stadt! Wir wünschen einen schönen Aufenthalt.

Best Western Plus

Hotel Campus Inn

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Restaurant
    Restaurant
  • Klimaanlage
    Klimaanlage
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 257 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
153
Sehr gut
62
Befriedigend
17
Mangelhaft
15
Ungenügend
10
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
4
Alleinreisende Alleinreisende
11
Familie Familie
121
Geschäftlich Geschäftlich
30
Geschäfts-<br>reisende Geschäfts-
reisende
60
Geschäftsleute Geschäftsleute
33
Geschäftsreisende Geschäftsreisende
41
Paare Paare
24
Reisen mit Freunden Reisen mit Freunden
34
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Surprise Visit"

5
27/06/2018

We never intended to stay in River Falls, WI. Unfortunately on our drive home to Michigan from Alberta, Canada, we popped a tire on the freeway in Woodbury, MN. Having said that, you can imagine how hard it would be to turn that mood around, however, this hotel did it. The young woman at the front desk was a delight. Super sweet and friendly and I'm fired for not getting her name! She helped us look for somewhere that replaces tires open on a Sunday which was nearly an impossible feat- until she found us the Walmart super center with auto care! The room itself was clean, cozy and spacious. Shower was great, parking was a breeze and if we had had more time we would've hit up the bar downstairs that was serving Founders (our favorite Michigan beer!) This unexpected spot is now in my list of places to stay again in the future. Will happily return in the future!

"Close to everything"

5
25/05/2018

Rooms were larger than expected, clean, and comfortable. We could walk to many restaurants and the campus. Had a great time. Appreciated the underground parking option for security and to get out of the weather.

"Great location, friendly, helpful staff, great breakfast"

1
14/05/2018

The facility was neat and clean. The underground parking was very handy. The manager was very helpful when I needed help using the printer in the business area. The maintenance staff were extremely helpful when we needed to make adjustments to the banquet area we were using.

"Great location, great facility, great staff!"

5
02/05/2018

I was in town for business. I love the underground parking. The staff is always friendly and efficient. The rooms are clean and comfortable. The onsite restaurant and bar has friendly staff and the food is good. I will always stay here when in the area.

Dave B, General Manager at Best Western Plus Campus Inn, responded to this review
Dear lhart2018: Thank you for taking the time to tell us about your stay at the Best Western Plus River Falls. If there is anything we can do to keeping your stay a 9 or 10 with us, please let us know.

"Best Place to Stay in River Falls, WI"

5
30/04/2018

The Best Western Campus Plus located in River Falls, WI is always welcoming, clean and friendly. Staff is always helpful and knowledgeable with anything that you need. Their complimentary breakfast is delicious and the rooms are very comfortable. The location is perfect and is only a block from downtown which makes it easy to walk to the many restaurants and bars.

"Wonderful!"

5
28/04/2018

Hotel is great! High ceilings make the room seem bigger. Comfortable beds and puffy pillows. Very clean inside and out. Hotel is easy to find and in a great location for going to the college or downtown. Loved it!

"Visiting daughter at UW-RF"

5
06/04/2018

This is a great hotel. Great rooms, fitness center and breakfast. The staff genuinely made me feel as though they cared how my stay was. There were 2 men above me lifting weights (it was stunning when they would drop them) and the gentleman at the counter swiftly took care of it. He not only was efficient and kind towards me- he also was kind to the guys who were being so loud. They were guests too so I guess I wouldn't expect anything less. Definitely will stay here again.

"We love this place"

1
02/04/2018

This is the best Best Western hotel in Wisconsin! We stay here every time we're in the area, as it's by far the best overall option. It has everything to offer to suit our needs. In addition, we appreciate the friendly and responsive staff.

BestWesternHotels, Corporate at Best Western Plus Campus Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Nice place, Service is suspect"

2
19/02/2018

I stayed there with a group for a hockey tournament. I made a reservation about 6 weeks in advance. I was provided a confirmation number like usual. I got to the hotel and found that they didn't have my reservation and was then going to charge me the normal rate instead of the group rate we negotiated. I did not bring my confirmation number which was my fault. However, the front desk person was nice and tried to look up the reservation in several ways, but admitted that reservations are frequently lost at the hotel. The park situation is poor at best. There were absolutely no parking spots when we arrived at 6:30 p.m. There was a sign that said additional hotel parking below that lead to a garage door. I pulled down the ramp and the door didn't open. I had to back up the ramp. I went into the lobby to check in and I was told that there was parking below in a heated garage, but you had to call the front desk to open the doors. The below ground parking was very nice. Above ground the hotel shares parking with an anytime fitness and a restaurant. The hotel is hard to find due to no exterior signage except a sign in the back of the building next to the parking lot and the sign is not lit. The first night kids were running up and down the halls at midnight. My son called the front desk at midnight to complain about the noise. The noise from parents and kids continued for the next several hours. I called again at 3:45 am about the noise. We then heard people in the hallway and outside our door complaining that someone turned them in for noise, but the noise just got louder. I finally went down to the front desk and told the young man working that the party had to be stopped as we had to get up at 5:30 a.m. I told him that he needed to tell them to be quiet or be kicked out. He finally did that and the party quit, but not before another 20 minutes of complaining and slamming doors in retaliation for reporting them. The next day I asked to be moved if the same people were staying in the hallway. To their credit I was moved to another floor. The assistant manager and general managers were very nice about the situation and provided a similar room on the 3rd floor. Once we got moved, they also informed me that they would be cutting the rate for my inconvenience. I did not request this, so this impressed me. The second night, it was a bit more quiet. However about 2 to 2:30 am the noise started up again, but apparently with a different group. I called the front desk again and the same person from the night before went right up and told them of the complaints. The people did not quiet down. I went into the hallway to request them to be quiet with no avail. The noise finally subsided about 4 am again. The hotel is on the main street next to an assortment of nice bars and restaurants. The problem is that the people return to the hotel after a night of drinking and are very loud. The hotel does not do anything proactively to keep the people quiet. The funny thing is that the hotel lobby is very nice and large so people could have a nice party in the lobby without having to disturb other guests. The breakfast was out on time every morning we were there and hot. The breakfast is average for this type of hotel. Waffles, eggs, bacon and assorted bread goods. The rooms are nice, roomy and well maintained. The cleaning staff does a good job of cleaning the rooms during the day. The attached restaurant is good, but a little expensive. I would have given the hotel a much higher rating, but they are not good a dealing with noise, as well as the lost reservation. The price is a bit high for this class of hotel, but I realize this is a "resort" type of town, so prices may be a bit higher.

BestWesternHotels, Corporate at Best Western Plus Campus Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Close to campus, quiet, clean."

5
12/02/2018

Very impressed overall. Hotel is very well maintained. Rooms and common areas are clean and show pride of management/ownership. Room (rear side) was quiet, and the underground parking was a huge plus given the weather.

"Oh my God I cannot believe the awesome time I had this hotel breakfast was so so good and the pool was nice and warm eve"

5
05/02/2018

Oh my God I can't believe the awesome night I had at this hotel this hotel was awesome and the breakfast was good services were even better I enjoyed the Internet that was for service bar and they're not where I got all the TVs are flat screens would HDMI hook up very easy to use my PlayStation pool is nice and warm Jacuzzi was excellent hot bar service was excellent everyone had a good time here

"Excellent staff"

5
26/12/2017

Very nice rooms, great breakfast, fast check in, easy checkout, the restaurant, Juniors, on premises is fantastic. Great drink and food specials. The staff is always friendly. Within walking distance of great restaurants.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share a little about your past stay experience with us here at the Best Western PLUS Campus Inn in River Falls, WI. It was our pleasure to be of service to you and your friends/family, and we hope we have another opportunity in the future to see you all! If there is anything we can do to make your next visit even better please don't hesitate to let us know. Happy New Year to you all, we wish you the best health and happiness this 2018! Sincerely, Nikkita P. Assistant General Manager BW PLUS Campus Inn

"Location"

5
10/12/2017

Great location, clean rooms and friendly staff. Wishing we would of ate at the bar downstairs because the food looked amazing. We had a fun time going down main street to the different bars and restaurants.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Dana J., Thank you for taking a moment to share a little about your past stay experience with us. It was a pleasure being of service to you, your friends and family. We hope we have another chance in the future to see you all, and hope you have a wonderful day! Anything we can do to make the next stay even better please don't hesitate to let us know. Sincerely, Nikkita Patterson Assistant Manager BW PLUS Campus Inn

"Back in River Falls"

4
05/12/2017

It was nice to be back in River Falls and to stay right on Main Street. I walked to the South Fork Café for breakfast with my cousin each morning. I'm glad there are good accommodations in the heart of River Falls.

"Will stay again"

5
04/12/2017

We have a business conference a the River Falls Best Western Campus Inn a few times a year and are always verysatisfied with this hotel. Clean common areas and the rooms are very comfortable, although if you're picky about your pillow, you might want to bring your own, but not bad either. Typical restaurant breakfast. The staff is exceptional.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share a little about your past experience with us. It was a pleasure being of service to your and your friends/family, and we are glad to hear you may be back in the future for the annual meeting. We hope you will get the chance to stay again after some of our upcoming updates this 2018 year! Sincerely, Nikkita Patterson Assistant Manager BW PLUS Campus Inn

"River Falls Hotel"

4
17/11/2017

Nice hotel for being out of the big city. Location was right in downtown, and we could walk to grocery store. I would stay there again as it was close to the college campus. We were there for a football game.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share a little about your past stay experience here with us at the Best Western Plus Campus Inn in River Falls, WI. We greatly appreciate your business and hope we have another chance to be of service to you, your friends and family in the future. If there is any way we could make your future stay even better, please don't hesitate to let us know. Happy Holidays! Sincerely, Nikkita Patterson BW PLUS Campus Inn River Falls, WI

"Happy to end the day at Best Western Plus in River Falls"

4
13/11/2017

This hotel continues to be clean, comfortable, modern and well-staffed. Spacious rooms; underground parking is a plus in WI winters. Choice of restaurant options nearby. I will continue to keep it on my business rotation.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share a little about your past stay with us. It was a pleasure being of service to you and your family/friends, and we hope to have another opportunity to do so in the future. If you ever have any suggestions on how we can make your next stay even better please don't hesitate to let us know. Sincerely, Nikkita P. - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Close to Campus"

4
12/11/2017

I was here on business at the college and it was so nice to be able to walk to the campus and not worry about trying to park on campus. The hotel has everything you need to be comfortable and the rooms are spacious.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share a little about your past stay with us. We greatly appreciate your time, business, and hope we can see you all again soon. If you have any suggestions on how we can make your next stay even better please don't hesitate to let us know. We hope you have a great weekend, stay warm out there! Sincerely, Nikkita P. - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Girlfriend Reunion"

4
04/11/2017

I met a high school friend for the weekend in River Falls. We make this an annual outing to celebrate our friendship of 51 years. We stayed at the River Falls Best Western and were very happy with our room. It was clean and comfortable. It was especially nice to have a good restaurant and bar inside the hotel. Our meals were very good. Our only issue was the noise...both inside and outside the hotel.......fun-loving college kids!!

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Cathy, Thank you for taking a moment to share a little about your past stay experience with us, we greatly appreciate your business and time. It was a pleasure being of service to you and your friends/family during your visit to River Falls. We are happy to hear you were able to spend some quality time with your long-time friend and we hope your friendship and visits to our property continue for many years to come. If there is ever anything we can do to make your next experience even better, please don't hesitate to let us know. Have a wonderful weekend and stay warm out there! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Great location, free indoor parking"

5
24/10/2017

Great location and great service. Right on Main Street so I could walk to everything, including restaurants. You can park for free under the hotel and take the elevator right to your room which is super convenient if it is cold or raining. Above average breakfast offerings.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Mr. Laue, Thank you for taking a moment to share a little about your past stay experience here with us at the Best Western Plus Campus Inn. We are happy to hear you were able to explore some of what our town has to offer, and we hope we will see you again soon. We greatly appreciate your business and would like to thank you again for being a loyal Best Western member! Have a wonderful stay and stay warm out there! Sincerely, Nikkita P. - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Pleasant"

4
23/10/2017

Here for a wedding. Nice place to stay. Entrance is a little confusing. Thought it was a bank drive up. The staff were able to answer all of our questions and give some good places to eat. Also liked the under ground parking for our vehicle.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Elizabeth, Thank you for taking a moment to share a little about your past stay experience with us here at the Best Western Plus Campus Inn. We greatly appreciate your time and business, and it was a pleasure to be of service to you during your stay in River Falls. We hope to have another opportunity to see you all in the future, have a great day! Sincerely, Nikkita P. - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Very Pleasant Hotel"

5
21/10/2017

The Best Western in River Falls was a very pleasant experience! The rooms are very clean and well kept. The gentleman at the front desk was extremely helpful and courteous. The location is absolutely fantastic!

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Mr. Miller, Thank you for taking a moment to share a little about your past stay experience with us. It was a pleasure to be of service to you and your family during your visit to River Falls. We hope we have another opportunity in the future to be of service to you all. Have a great day! Sincerely, Nikkita P. - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Very nice hotel!"

5
16/10/2017

Stayed here 2 nights for a family wedding nearby. Nice sized room, clean comfy bed. Quiet at night even though there were 3 different wedding groups staying for the weekend.Would stay again if in the area.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Mary, Thank you for taking a moment to share a little about your past stay experience with us. It was our pleasure to be of service to you and your family/friends while here for a wedding, and we hope we have another chance in the future to be of service to you all. Have a wonderful day! Sincerely, Nikkita P. - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Very nice. Very clean"

5
15/10/2017

We stayed here for homecoming while visiting our daughter at UWRF. VERY NICE ROOM.very nice staff. Parking was a bit tricky in the underground lot but we made it work. Pool was nice. Could have used More chairs in the pool area.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share a little about your past stay experience with us here at the Best Western Plus Campus Inn. It was our pleasure to be of service to you while visiting your daughter on campus. I hope you are all well and wish your daughter the best of luck with her studies here at the UWRF. We hope you can come and visit again soon. Sincerely, Nikkita P. - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Campus visit"

5
10/10/2017

Very nice hotel. Easy to find. Staff very courteous and friendly. Local shops are within easy walking distance. Hotel has restaurant which is very convenient. The rooms are clean and the beds are very comfortable.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share a little about your past stay experience with us. We greatly appreciate your time and feedback! It was our pleasure to be of service to you and we hope to have another opportunity to do so in the future. If you ever have any suggestions as per how we can make a future stay even better, please don't hesitate to let us know. Have a wonderful weekend! Sincerely, Nikkita P. Assistant Manager Best Western PLUS Campus Inn

"book with no regrets"

5
09/10/2017

Perfect area to walk to the falls; catch a great UWRF game; just spend time in 1 amazing small town!!!! All business owners are happy to have your business. BOOK this hotel!!!! staff was beyond helpful

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Jennifer, Thank you for taking a moment to share your past stay experience with us. It was a pleasure to be of service to you and your family/friends during your visit to our town. If you are a parent of a UWRF student we would like to welcome you again to River Falls, and wish the student nothing but the best with their studies. I hope we have another chance to be of service to you all again in the future, have a great day! Sincerely, Nikkita Assistant Manager BW PLUS Campus Inn

"Business Trip"

5
02/10/2017

Always enjoy my stays here. My BW status always gets me an upgraded room that I am very appreciative of this fact. I find the room very accommodating with seperate seating and work area. Rooms are equipped with mini fridge, microwave and coffee maker. Have pool, fitness connection, free wifi, and hot breakfast. Juniors the onsite restaurant/lounge are certainly worth a mention. Wide variety of beers and the food is excellent. I typically must hit happy hour because the pricing is fantastic. 2 beers and a chicken nacho appetizer large enough to be a meal ran me $11 and change. Tough to beat. They accept the state rate and room is certainly spacious enough for an extended stay. I would certainly recommend this hotel if you are in the area. 5 stars

Dave B, General Manager at Best Western Plus Campus Inn, responded to this review
Thank you for completing the survey and letting us know about your stay. I am always appreciative of hearing about our facilities and amenities that our guests like and conversely don't. We look forward to seeing you on your next visit. Mr. David Bernatz General Manager

"Clean and friendly"

5
29/09/2017

We have always received friendly service with people eager to assist our needs. Rooms are clean!!!! If you have a student at the college you get a discount on you stay. The staff is very accommodating and professional. They were extremely helpful in providing assistance with parking and having a trailer. It is very quiet for being right in the middle of town. Beds were very comfortable and the rooms we cleaned very well.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to write about your past stay with us. We greatly appreciate your feedback and are happy to hear that you had a great time visiting family here with us. We will be sure to pass on your compliments to staff and look forward to being of service to you again in the near future. We wish your student nothing but the best with their future studies here at the UWRF. Have a great day! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Friendly, comfortable and clean."

5
17/09/2017

Everyone of the staff that we encountered were genuinely friendly, polite and efficient. Reserving the room, checking in and out went seamless. The rooms were very clean and the beds were comfortable. Will defiantly stay again!

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Heidi, Thank you for taking a moment to share your past stay experience with us, we greatly appreciate it. If there is anything we can do to make your next stay even better please don't hesitate to let us know. We hope we have another opportunity to be of service to you, friends and family again in the future. Have a wonderful day! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Great stay"

5
14/09/2017

This hotel was a great place to stay, very clean and comfortable. Very cute little town with nice people and plenty of amenities surrounding hotel. I would recommend this hotel to anyone interested in staying in River Falls Wisoconsin

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share your past stay experience with us. We are glad you were able to stop by and visit our town while choosing us for your lodging needs. If visiting again in the future, please let us know if you have any further suggestions on how we can make your next stay even better. Have a wonderful day! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Great Location"

5
13/09/2017

My husband and I were in town for a rodeo that he was working. This hotel is convenient to the Riverfalls college campus as well as their downtown area and Riverwalk. We found the double queen room to be very spacious. We had our 2 small dogs and newborn baby in tow; so you can imagine we had quite a few things with us. The staff were more than friendly and helpful! There is a bar restaurant that made it nice to grab a bite to eat right at our hotel. The hotel is on a rather busy street corner, but we never heard road noise or noise from other rooms, which is great if happen to have a baby sleeping in the room. I loved being able to easily walk to their downtown area for shopping and stroll their beautiful Riverwalk. We will definitely stay here when we come back to the area.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Erica, Thank you for staying with us and taking a moment to write about your past stay experience. First, congratulations on the new baby! We wish you and your new little one nothing but the best in the future. We are happy we were able to serve you during your trip to River Falls, and hope to see you all again next year for the Rodeo event. Have a great day! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Nice Hotel"

4
12/09/2017

We have stayed at this Best Western when visiting my daughter at UW River Falls. The staff is friendly, hotel clean, restaurant good, gym nice, and it is fairly updated. They have a decent complimentary breakfast and the cost is reasonable.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for choosing to stay with us again and sharing your past stay experience with us. We are happy to hear you have a daughter attending our local campus and wish her the best of luck with her future studies. We hope to be of service to you again sometime soon! Have a great day, and thank you for being a Falcon Family VIP! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"a gem"

5
11/09/2017

Very clean, lots of features that I could use. Very friendly staff that tries hard to be of service. The food was good and varied. Located in a cute town area, that made walking about easy. I would stay there again in a heat beat.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to write about your past stay with us, we greatly appreciate your time and your business. We hope you will have another chance in the future to stay with us so we can continue to provide you with superior service. Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Campus visit"

5
09/09/2017

We came up for the first time on a campus visit toUWRF. Our son chose UWRF to go to school. Since his initial tour we have enjoyed the convience of having a hotel to stay right near the campus. The hotel and staff have been wonderful and accommodating with our needs! The hotel has become our home away from home when visiting our son in college!

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest(s), Thank you for taking a moment to share a little about your visit with us, we are grateful we were able to be of service to you and thank you for your business as well! We are happy to hear you will have a son joining our UWRF campus and wish him the best of luck with all of his future studies. If there is any way we can make this home away from home even better please don't hesitate to let us know. We look forward to many years ahead with you and your family! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Great value in a hotel!"

5
28/08/2017

We were pleasantly surprised at the comfortable accommodations, free breakfast with lots of choices, and the restaurant on the premises. For the price, this place was a great value and everything we needed!

"Nice place"

5
21/08/2017

This is a very nice place and very convenient to the UWRF campus. The only hiccup was the signage. The hotel was only marked by 2 hanging banners and at night were not visible. We drove by a couple times before we realized it was the correct building. Breakfast was very good. Underground parking. Firm bed.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share your past stay experience with us. We were glad to be of service to you and your family during your visit to River Falls. We are currently working on ways we can update our signage per our regulations with the city. The banners were an attempt on this, so we are glad it was brough to our attention about their visibility during night hours. We will look into getting some lights to better show these for guests driving in during night hours. Thank you again for your suggestions, it will help us better serve you and other guests in the future. Have a wonderful day! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Very good for a couple of nights stay"

4
18/08/2017

I needed pet-free hotel, due to bad allergies. This one fit the bill, although it was about 45 minutes away from where I was actually "visiting". But a nice drive in the country between it and real designation, worked out just fine. Breakfast was pretty good for free, did not stay in town during the day, so don't know what is around this motel.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share your past stay experience with us. It was a pleasure being of service to you, and we hope we will have another chance to do so in the future if you are around our area. We hope you have a wonderful day! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Pleasant stay"

4
14/08/2017

They had a wonderful staff - very pleasant and personalable. Rooms were maintained and clean. They had a quick response on a maintenance issue. Bartenders were fun and friendly - craft beer options were good.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Dana B., Thank you for taking a moment to share your past stay experience with us. It was a pleasure to be of service to you and your friends/family last weekend, and we hope we can do so again in the near future for you all. If there is any way we can make the next stay even better, please don't hesitate to let us know! Have a wonderful day. Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Great location, staff and amenities "

5
08/08/2017

This gem of a small college town has a wonderful place for short term or long term guests to feel right at home. A welcoming and helpful staff made a great first impression. The nicely decorated room was large with two very comfortable queen-sized beds. Within easy walking distance of unique shops, restaurants, several parks, bike and walking/jogging paths makes this a great place to stay. There is a restaurant on site, as well as, a refreshing indoor pool and gym (Anytime Fitness) within steps.

Dave B, General Manager at Best Western Plus Campus Inn, responded to this review
Thank you for taking the time to review our property. We hope to see you again soon. Best Regards, Mr. David Bernatz General Manager

"Excellent"

5
26/07/2017

Everything about this hotel is great. We have stayed here often while exploring the campus, multiple campus visits including during registration and move in time, plus a leisure trip. Parking is underground and elevator takes you where you want to go. Check in and out are smooth. Breakfast has a wide variety of offerings from biscuits and gravy, eggs, bacon, sausage, waffles, bagels, fruit, yogurt, oatmeal, etc. When you factor the cost of breakfast dining out, with the difference in hotel costs, this is a bargain stay. Swimming pool is quiet and has been empty when we visited. Restaurant is very good with large portions that we were able to split. I enjoy this hotel and plan to use it in the future too.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Mike S. Thank you for taking a moment to write about your past stay with us, it was a pleasure to be of service to you and your friends/family! We are glad you were able to experience most of what we have to offer and we hope we can do the same again for you all in the future. Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Not well marked but definitely worth the stay."

5
23/07/2017

We booked the Best Western for a wedding in the area. We drove by it on the main street because there is only a small sign at the top of the building, not visible if coming from the south (good thing for cell phone directions). Signage needs to be improved from all directions and large enough to be seen while in traffic. The front desk staff were excellent. We arrived a day early and Kelly arranged to give us the same room for both nights. Saturday morning Jim made certain our room was quickly and efficiently stocked, even helping prepare the room with the staff. Both of these men did a stellar job in meeting our needs. The room was clean, updated and well stocked. It was quiet and outdoor lighting never was a problem. Very comfortable queen size bed with plenty of pillows. The fridge and microwave were neatly stored in the cabinet below the television - very neat way to utilize space. The wedding reception was very fun. The food was phenomenal and the staff did a tremendous job of making certain the food was served hot and the tables were continuously stocked. This is a credit to the banquet manager and the young serving staff. Tables were also kept clear throughout the reception. There was never excessive clutter on the tables - again credit to the staff. Everything was as scheduled, even the pizza at ten pm. Checkout was seamless with details of the bill being fully explained. If there is any criticism, it is the parking. The underground garage is limited and so is the outside parking around the facility. Remote parking is in a gravel lot. Overall, very positive experience and highly recommended.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Jim H., Thank you for taking a moment to share your experience with us and our attached banquet space/restaurant. We enjoyed having you and your wedding group with us, it was a gerat pleasure to be of service to you all! With our new ownership we are hoping to keep improving our property including the signage and potential parking. If you ever visit again please feel free to use the large 80+ space lot across our Main Street area near Pizza Hut, we have this as additional parking for those busy nights as well. We hope you had a safe and comfortable commute home, and would love to be of service to you all again in the future. Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Best Western River Falls"

4
17/07/2017

We stayed in this hotel as we were in town to visit my mother. The hotel is very clean and the rooms are very clean. Staff was helpful. Parking is a bit challenging. One night it was noisy from people partying at 3:00 in the morning.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Shelley F., Thank you for sharing your past stay experience with us, we greatly appreciate your time and comments. We would like to apologize for the unusual outside noise during your stay. The weeked of your stay was our annual township days, and we do have more outside noise than usual during these festivities. If you visit again around this time next year please let us know about this past stay experience, and we will do our best to locate your room on our parking lot side of the building for best avoidance of Main Street. We hope we will have another chance to be of service to you and your family/friends, and thank you again for your business. We hope you have a wonderful day. Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"would highly recommend"

5
16/07/2017

Was very pleased with the room and staff. Liked the sinks being outside of the bathroom , makes getting ready much quicker. We had a suite, he beds were comfortable and room very clean, didn't even hear the tv on in the other room.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share your past stay eperience with us, we greatly appreciate your time and business and were glad to be of service to you. We hope we will have another chance in the future to be of service to you and your friends/family. If there is any way we can make your next stay even better, please don't hesitate to let us know! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Great location"

5
13/07/2017

A newer hotel in the ideal location. This hotel is located within walking distance from UWRF campus and downtown restaurants and stores. Well kept newer hotel well managed with friendly staff and housekeeping staff.

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Mike R., Thank you for taking a moment to share a little about your past experience with us. It was a pleasure being of service to you and your family/friends, and I hope we have another opportunity to do so in the future. If you have any further suggestions on how we can make your next stay even better, please don't hesitate to let us know. Have a wonderful day. Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Awesome"

5
06/07/2017

Different look to the hotel, almost missed it. But I liked how it was all set up and they have underground parking. Awesome staff, good breakfast and great room service. Beds were comfy room was clean, and was always cleaned when we came back, cleaning staff double checked to make sure we had enough towels and wash clothes. Overall would definitely stay again!

Nikkita P, Manager at Best Western Plus Campus Inn, responded to this review
Dear Jesse T., We would like to thank you again for staying with us and for taking a moment to write about your past experience here at the Best Western PLUS Campus Inn. It was our pleasure being of service to you, your family and friends. If there is any way we can make your next stay even better please don't hesitate to let us know. We hope we will have another chance to be of service to you all again in the future. Have a wonderful day! Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"We Would Stay Here Again"

4
19/06/2017

2 queen bed room was very spacious, clean, quiet & comfortable. Beds were firm, but comfortable. Only negative is that the curtains hang over the AC unit & air blows straight up behind the curtains unless you pull them back. A bit annoying, but fixable. Hotel staff very friendly and accommodating. Breakfast typical but decent. Eggs were actually fluffy...not rubbery. Ends a bit early at 9:30 am, so don't sleep in and expect to get breakfast. Underground parking is a nice option. We would definitely stay here again.

"Another Great Stay at BW Plus."

5
19/06/2017

The staff was super friendly the minute I arrived. The room was just as I expected. Actually, it was a little better due to the size and overall cleanliness. The breakfast was super and they had a great selection of food! Also, the business area was big and separated allowing me to focus. I didn't use the fitness part but they have a partnership with a local gym that is attached to the hotel. It is very nice and meets all fitness needs.

"Excellent Hotel"

5
15/06/2017

Room was clean and large, lobby was clean and well organized, pool and hot tub were just perfect, breakfast was lovely and delicious. Staff was friendly and helpful. Underground convenient parking was a plus. Would stay here again.

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to write about your past stay experience with us, we greatly appreciate your time and compliments. Our entire staff enjoyed being of service to you and hope we will have a chance to do so again in the future. If you ever have any suggestions on how we can make a future stay even better, please don't hesitate to let us know. Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"Excellent Place to Stay"

5
13/06/2017

This was a great hotel and very convenient to everything we needed. The town was great to take walks and relax. This hotel is close to very thing you need and it is clean and quiet. Food was great and the pool and hot tub was relaxing.

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to write about your past stay with us! We greatly appreciate your time and business. If you have a chance to stay with us again in the future, we would love to be of service to you again. If you have any suggestions on how we can make a future stay even better please don't hesitate to let us know. Sincerely, Nikkita - Assistant Manager BW PLUS Campus Inn River Falls, WI

"River Falls"

5
12/06/2017

This hotel was excellent. They have an attentive receptionist. The room was very comfortable. They had hand rails in the bath which is very helpful. The bed was firm. The room also had extra seating seating in addition to the beds.

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Dear Nancy, Thank you for taking a moment to write about your past stay with us. We are happy to hear from you, and are happy to hear you had an enjoyable stay with us. If you ever have any suggestions on how we can be even better for your next stay please don't hesitate to let us know! Sincerely, Nikkita - FD Manager BW PLUS Campus Inn River Falls, WI

"BW River Falls, Okay service but horrible restaurant"

3
07/06/2017

The stay was average at this hotel, the rooms were decent. I found it odd that there was not shower curtain though. The internet was pretty slow. It took a while to check in since the receptionist was not there. The restaurant in the hotel was awful, I highly recommend to avoid eating there or having drinks there. The food was not good at all and it took forever to be served. The breakfast in the morning was very good and there was a good selection.

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to write about your past stay experience with us. On behalf of our entire team I would like to apologize for not exceeding your expectations. It is not standard for our rooms to be without a shower curtain, nor for a guest to have to wait to check-in for more than a few minutes. I see staff was assisting guests with an emergency issue the night of your stay so this time was extended. We would like to thank you for your patience and understanding with this. We will be passing onto JR's management that their servers may have been lacking the night you tried their services so they can take the appropriate steps to ensure it does not happen again. We hope you will give us another chance in the future to be of service to you and your family so we can provide you with a better experience here. If you have any further suggestions or concerns please don't hesitate to reach out to us at any time. Have a great day. Sincerely, Nikkita - FD Manager BW PLUS Campus Inn River Falls, WI

"Best fitness facility in months!"

5
04/06/2017

I hadn't seen this fact mentioned on the hotel website or recent reviews (though a search did find mention in some older reviews), but the hotel fitness facility is an Anytime Fitness franchise located in the same building as the hotel (although across the hotel drive in entry ... a fact to remember for winter visits!) I'm used to hotels at this price point having a few cardio machines and a weight machine or two and some free weights. But thanks to the access to the Anytime Fitness location, I got as a good a workout as I would at my home gym. This dual purpose facility -- a membershbip Anytime Fitness for locals and a fitness area for hotel guests -- is a great idea and deserves to be more widely adopted.

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to write about your past stay with us. We are happy to hear you were able to use our attached gym and its services. We are proud to offer this fully functional gym to our guests and provide that extra variation to keep a workout exciting. We hope to see you again soon! Sincerely, Nikkita - FD Management BW PLUS Campus Inn River Falls, WI

"UWRF Trip"

5
13/05/2017

Excellent experience driven by accommodating management and staff Professional but friendly Property location is perfect Clean and comfortable rooms an general area Parking is convenient Limited food service

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to write about your previous stay with us, we greatly appreciate your time and feedback! We are happy to hear you were visiting our campus and hope to see you again in the near future. If there is any way we can make your next stay even better, please don't hesitate to send some suggestions our way on how to do so. We hope you have a wonderful day. Sincerely, Nikkita - FD Manager BW PLUS Campus Inn River Falls, WI

"Meets all your needs"

5
01/05/2017

Best Western Campus Inn River Falls meets all your needs to visit UWRF campus or take care of any Business you have with University or any other surrounding Businesses. Centrally located with outstanding service & cleanliness. Double Queen room was perfect for all our needs.

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for taking time to write about your past stay with us! We greatly appreciate your business, and would like to welcome you and your family to the River Falls area. For those starting anew here at the UWRF Campus we will often become a home away from home for their family and friends. I hope we can do the same for you, and wish your student the best of luck on their studies here! We look forward to being of service to you in the future, and if there is anything we can do to make your next stay even better please don't hesitate to let us know. Sincerely, Nikkita - FD Manager BW PLUS Campus Inn River Falls, WI

"Convenient to UWRF"

4
29/04/2017

We stayed here during a UW softball game. The hotel is fairly new, modern, clean and kept up very nice. The rooms are spacious. It's so close to the college campus. The breakfast featured hot/cold items. The lobby seating area is small. It would have been nice to have a fireplace and larger seating area in lobby to visit with other parents.

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Dear Mary S., Thank you for taking time to write about your recent stay at our property. We greatly appreciate your compliments and suggestions. We have been discussing some potential expansions on our breakfast area, but are in the process of upgrading our guest rooms still at this time. Within the next year we are hoping to start a project to increase the breakfast area space to make the best of guest seating on those busier days such as sports event or wedding weekends. If you ever have any further suggestions please let us know as well, we will be passing on all to the highest of management to get as many ideas as possible in creating a better space for our visitors and guests in the future. Sincerely, Nikkita - FD Manager BW PLUS Campus Inn River Falls, WI

"Not too happy"

3
04/04/2017

I really don't know if I will consider coming back. Very noisy Thursday and Friday night till 4:30 in the morning. The room smelled clean, but the floor wasn't vacuumed and the cleaning crew was more interest on being on their phone than cleaning. The only person there that helped us out in any way was the lady who check us out on Sunday morning, and by then I just wanted out of this place. :(

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize again for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you and other guests in the future. I personally spoke to staff about what could have been done to better assist you with the noise issues experienced, and also to the guests that caused such noise issues for you - letting them know they will no longer be eligible for their discounts in the future as a result of their behavior. Between Thursday and Friday night there were two separate guests occupying the room next to you; if a complaint was made Thursday we may have been able to avoid putting anyone next door to you on Friday night to better accommodate you as we had some open availability. Please don't hesitate to call us as soon as any disruptions occur so we can better tailor a stay for you in the future. Upon checkout I was not made aware of the issues with housekeeping, but I will be speaking to them today after it being brought to my attention as lack of cleanliness and using phones while working is not within the company policy or standard. As you may have a need to visit campus in the future I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Friends and family of those on campus stay with us on a regular basis and have developed a great relationship with us as if we are a home away from home when visiting, and we really want to be able to provide the same experience and leisure for you and your family if at all possible. If I can provide any assistance, or you have any questions or further suggestions please don't hesitate to contact me directly via the e-mail I had provided for you upon check-out. I hope you have a great day and I wish your student the best of luck on their studies here at the UWRF! Sincerely, Nikkita - FD Manager Best Western Plus Campus Inn

"Amazing staff"

5
31/03/2017

The staff here was so nice, they help with everything you need. I'd definitely recommend staying here! The breakfast was good. We spent some time at Juniors, the bar attached and the staff here was great fun!

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Dear Guest, On behalf of our entire team I would like to thank you taking time to write a review of your past stay. We are glad to hear we exceeded your expectations, and hope we will have the opportunity to be of service to you in the near future. If there is ever anything we can do to make your future stays even better please don't hesitate to let us know. Hav a wonderful day. Sincerely, Management BW PLUS Campus Inn River Falls, WI

"Very nice hotel, great location"

4
12/03/2017

I stayed at this hotel for a conference and our meeting room was in Banquet #1. The noise from the bar down the hallway was so loud we couldn't hear the speaker, and it started at 2:30 in the afternoon and went on until late. The hotel otherwise was very nice, clean, nicely appointed, very friendly & considerate staff. Jim at the front desk was very helpful - I'd left my purse in my room after checking out & he immediately & without hesitation took me back to the room to find it. Just a word to the wise, though, if you're considering having a conference there - find out what the bar had planned first, because it's loud. Also, there's free underground parking, which is a real plus in the Midwest, but if you have a large vehicle, it's a tight squeeze. .

Nikkita P, Front Office Manager at Best Western Plus Campus Inn, responded to this review
Dear Past Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We will be sure to pass along your experience with the bar music during your event. The events coordinator that books the banquet rooms for events such as yours works with the restaurant and we are surprised no one was asked in the restuarant and bar to turn down the music for your conference. Front desk staff can always attempt to pass on such information so if visiting again please check and see if we can do what we can to help also. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management & Staff Best Western Plus Campus Inn

"Convenient to uwrf campus"

5
04/03/2017

Excellent hotel when visiting uwrf. Location is convenient to campus whether driving somewhere or walking. Hotel breakfast was convenient and good. Coffee was excellent as I was able to add my favorite hazelnut creamer. Always an enjoyable stay when visiting my college student.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Jill P. Thank you for taking a moment to write a review of your past experience with us. We are glad to hear your experiences with us are always convenient and comfortable. We enjoy having parents of UWRF students visit as we somewhat become their "home away from home" when visiting regualiry. We hope your son/daughter is doing well and wish them the best of luck with their studies. We look forward to being of service to you again in the future, and if there is anything we can do to make your next stay even better please don't hesitate to let us know. Sincerely, Management BW PLUS Campus Inn River Falls, WI

"It's a hotel"

3
03/03/2017

The hotel is nothing special. It did it's job in giving me a bed to put my head on after my conference. There were little hockey humans in the hotel so it was a little noisy but that is nothing the hotel can help. The room was a nice size but it was only me so I really didn't care.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, I would like to apologize on behalf of management & staff for not exceeding your expectations. We will be using your feedback to implement better imporvements regarding these issues in the future. If staying again, please let us know about this incident during your past stay and we will do our best to try and better accomodate you. If staying during a sports event again we can attempt to locate your room away from the majority of the team in hopes to give you a better atmosphere while staying here. Along with monitoring cameras, staff does perform hall rounds every half hour-hour to find and end any such occurrances. We will continue to monitor and control noise to our best potential to ensure all guests can rest as comfortably as possible. If we can be of any further assistance to you, please don't hesitate to contact us. We hope we will have another chance to be of service to you in the future. Sincerely, Management BW PLUS Campus Inn River Falls, WI

"Clean but noisy"

3
07/11/2016

Both nights I stayed there, I didn't get a decent night of sleep. One night was a group of young girls who had 3-4 rooms among them yet they seemed to enjoy being in the hallway -- shrieking, yelling, laughing. They all had their rooms open so they can easily go back and forth to party. After 2 hours of this, I went down to complain around 10:30pm. The next night, more drunks were in the hallway at 1:30am yelling/arguing. Clean room, yes. Decent breakfast, yes. But not restful in any way.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Dyenna, Thank you for taking a moment to write a review regarding your past stay with us. We are sad to hear that it was not exemplary. I have discussed this with staff to ensure all measures were taken to deter any noise you experienced. On top of routine rounds in the halls each night we do our best to take note of each guest's reason for visiting as a precautionary measure. In most cases we can assign rooms fairly strategically to avoid potential disturbances between guests that may have different needs. Unfortunately however, some of this information can be lost via online bookings or when others book for friends and family. We will continue to try our best to ensure guests receive a superior experience, and hope you will give us another chance in the future to do so for you. I see there was nothing we could do to accommodate your rate as your reservation was a third party booking, but if you do decide to stay again in the future please don't hesitate to reach out to us. We will attempt to get you the lowest discount possible for your next stay to make up for what we can due to your past experience. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Will stay here again"

5
31/10/2016

I would highly recommend this hotel. We stay here when visiting our daughter at UWRF. The proximity to campus is great - we can walk to her dorm. The breakfast in the morning is great - bakery items, eggs sausage bacon, cereal, yogurt, waffles...juice coffee. The staff is very friendly, go out of their way to be helpful. The room is clean, the pool/ hot tub are very nice. I think they even allow dogs (?)

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for staying with us and writing a review of said stay. We are happy to hear your daughter has chosen the UWRF for her studies, and hope we will have the opportunity to be of service to you and your family for the time she is here. We unfortunately will no longer allow pets after our current carpet replacements are completed, but look forward to using such updates to make your and all future guest stays even better. We hope you have a wonderful day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Review of Best Western"

5
26/10/2016

The room was very nice and the breakfast was excellent. A good place to stay in River Falls. The location is close to the campus, restaurants and downtown. Everyone was friendly and helpful. We had no difficulty finding it and the parking was good.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to write about your past stay with us! We greatly appreciate your feedback and hope we will have another chance in the future to provide you with superior service. We hope you have a wonderful day, and thank you again for staying with us. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Comfortable stay"

5
18/10/2016

The staff was warm and friendly, breakfast was really good. The rooms were clean and comfortable. The food/drinks at JR's was amazing. Check-in and check-out went very smooth. We were there for a wedding, wonderful time.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Judy J., We are happy you were able to visit us for the wedding, and thank you for taking time to post a review about your stay! We appreciate your business and hope we will have another chance to provide superior service for you in the future. Have a wonderful day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Clean, Comfortable and Convenient"

5
15/10/2016

The hotel is on Main Street in near the UW River Falls campus and is very easy to find. The lobby was large and very clean. There is a restaurant in the hotel (but they still have a complimentary breakfast) as well as many other places to eat nearby. There is free parking outside or underground. The hotel has an elevator from the underground parking garage to the hotel floors. Our room was large and had a king bed, easy chair, large desk, refrigerator, microwave, coffeemaker and 2 luggage racks (finally a hotel that realizes most couples have more than 1 suitcase!!) The room was very clean and comfortable. The bathroom was also roomy and had a long sink in the bathroom. Towels seemed ok, although we were only there 1 night and didn't use bath towels. Heavy draperies kept out unwanted light in the morning. The bed was a little on the hard side. Breakfast consisted of the usual cereal, yogurt, breads and muffins as well as scrambled eggs, bacon, sausage and biscuits and gravy, We'd definitely stay here again.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to review our property! We enjoyed being of service to you and your loved ones, and hope we can do so again in the future! We hope you had a comfortable trip home and have a wonderful day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Great Spot"

5
10/10/2016

This Best Western Hotel in River Falls, Wisconsin is a great hotel choice, friendly and helpful people, good amenities, comfortable beds, yummy breakfast (including gluten free options). We definitely will come back again.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Jane, Thank you for writing about your past experience with us here at the Best Western Plus Campus Inn. We are happy that you and your family had an enjoyable stay, and hope you all have an opportunity to visit us again in the future. We would love to provide superior service for you once again. Have a great day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Another Good Best Western"

5
09/10/2016

River Falls was the last stop of our road trip across the Dakotas. We chose this location due to the close proximity to the Minneapolis/St. Paul airport. We were not disappointed. Our room was clean, the bed was comfortable and there were lots of comfortable pillows. The staff were friendly and eager to please. The breakfast area was clean and well stocked with both hot and cold selections. This BW was in a good location and if we are in the area again will certainly stay here again.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to share your past stay experience with us! As always we are glad to hear we exceeded a guest's expectations. We are glad you had a safe trip and were able to explore around our part of the nation. We hope we will have another chance in the future to be of service to you and your loved ones. Have a wonderful day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Goodtrip"

5
29/09/2016

Hotel had many nice amenities, courteous staff. Hotel was clean and close to downtown activities. The Continental breakfast was delicious with several selections to choose from. I will stay here the next time I'm in town.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for sharing your experience with us here at the Best Western Plus Campus Inn. We are happy to hear you enjoyed visiting our town and property, and look forward to being of service to you and your family/friends in the future. If there is anything we can do to make your next experience even better, please don't hesitate to let us know! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Excellent hotel"

5
26/09/2016

Excellent location. We were able to walk to our daughter's dorm, and walked back to the falls. Nice breakfast selection with extras: yogurt and oatmeal toppings. Plenty of food right up to end of serving time.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Linda, Thank you for taking a moment to write about your experience here at the Best Western Plus Campus Inn. We are happy to hear you had an enjoyable stay. If there is ever anything we can do to make your next sray even better, please don't hesitate to let us know. We look forward to being of service to you again and welcome your family to River Falls! The best of luck to your daughter in her studies. Sincerely, Nikkita - FD Manager BW Plus Campus Inn

"River Falls Best Western Campus"

5
20/09/2016

It's an older hotel but very clean with a very helpful and welcoming staff. You get a lot of room for the price! Nice breakfast and you get a free pass to the AnyTime Fitness that is located in the dame parking lot area!

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Maria B., Thank you for posting about your experience with us here at the Best Western Plus Campus Inn. We are happy to hear you were able to take advantage of some of our accommodations. We hope you will visit us again in the future, and if there is anything we can do to improve a future stay please don't hesitate to let us know. Have a great day! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Rodeo Time"

5
20/09/2016

The staff and hotel were both excellent they go above and beyond for us every year when we are there for the rodeo. We have people in our group from all over the upper Midwest any everyone highly recommends and enjoys this hotel.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for taking a moment to write a review for our property. We too enjoy being of service to you and all rodeo guests. Each year this event grows and we look forward to many more with you all! We wish you the best of luck with all other tournaments, and hope you have a great day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Great Location"

5
19/09/2016

Very nice hotel conveniently located near University of Wisconsin - River Falls. Walking distance was amazing. This will be my preference, as long as cost is reasonable, for all my visits to see my child.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Jill P., Thank you for taking a moment to write about your past stay with us. We enjoy being of service to those visiting a family or friend on campus, and will continue to offer a special discount to those doing so. For any campus event we do book up quite early, so be sure to call ahead for any event weekend if visiting. We hope to see you again soon and welcome your son/daughter to River Falls! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"A great place to stay"

5
17/09/2016

The Best Western Plus in River Falls is a very nice place to stay with many amenities. The attached Juniors bar and restaurant has great food and craft beers. Clean, comfortable and friendly staff. Breakfast includes many items including breads, yogurt, cereal, fruit and hot items.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for writing a review of our property. We are happy to hear you were able to explore some of what our attached restaurant has to offer. The Junior's management is great when expanding your palate when it comes to beer, and we will be sure to pass on your compliments to them. We hope we will have another chance in the future to be of service to you and your visitors. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Great hotel"

5
17/09/2016

Great place to stay when visiting River Falls and the campus. As alumni, my friends and I try to come up once a year to visit and this is the place to stay! Close to all the action and just an overall nice place to stay!

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Linsay L., Thank you for choosing to write a review of your past stay with us. We are always happy to serve a past alum, and hope we will have the chance to be of service to you again in the near future. If you ever have any suggestions in regards to how we can make your next stay even better, please don't hesitate to let us know. We hope you have a nice evening. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Bad Experience at BW hotel"

1
15/09/2016

-Horrible Room View with 30% occupancy at Hotel -No Luggage Cart on check-in or check-out -Waited 20 minutes for staff to find luggage cart on check-in & check-out Dirty wash cloth left in room by previous guest No Ice in Ice Machine -Smelly room - strong cleaning odor in room -parking not explained properly by front desk -Attitude at front desk was take it or leave it when explaining problems to the front desk

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Leo F., I would like to apologize on behalf of my staff for not exceeding your expectations. However, I see no complaints were made/logged during your stay, and if an issue is not reported it can be difficult to properly find a comfortable solution for you. We assure you that the issues you have mentioned are not standard for our hotel, and I will be following up with staff and other management to ensure all proper protocol was taken during your check-in and check-out. We hold our guests in the highest regard and take all complaints very seriously. Any suggestions you may have for us in regards to creating a better experience for you and others in the future, please do not hesitate to let us know also. We hope that you will return in the future and allow us to provide you with superior service. Sincerely, Nikkita - FD Manager BW Plus Campus Inn

"Grat place to stay with good services close by"

1
15/09/2016

I have stay here every time I'm in the area this is were I call home. The safe is great and property is out standing. Great work out place for use. food and drinking places very close with great selections.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear James W., Thank you for taking the time to post a review of your past stay with us. We greatly appreciate your feedback and thank you for always choosing to stay with us when visiting town. We see you have given us a low rating of 1/5 but have listed only compliments to our property, please reach out to us at any time to let us know about what led to a low scoring. If the low scoring is in error we ask that, if possible, it can be modified or re-posted. We hope we have the opportunity to be of service to you again in the near future. Have a wonderful day! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"We were there for a wedding. The receptionist was very helpful in ideas of things to do. Very pleasant"

5
14/09/2016

The room was very clean . The breakfast was very filling. Everyone at the hotel was helpful and nice. If I ever head back I would definitely stay there again. The location was within walking distance to the local bars and stores.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for posting a review of your past stay with us, we greatly appreciate your time and business. We are happy to hear you had a great stay with us and hope we can be of service to you again in the future. If you ever have any suggestions on how we can become even better, please don't hesitate to let us know. Have a great day! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Would stay here again"

4
08/09/2016

Very impressed with room, cleanliness, staff, accommodations. Only issue was that parking was a little tricky at times. Outside sign is not easily visible from the main street. Missed it several times while driving around building. Definitely need to make the sign much bigger and visible from both streets on the corner.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Lori T, Thank you for taking a moment to post a review for our property. We are happy to hear you enjoyed your stay with us and hope you will be able to visit us again in the future. We thank you for your suggestions and warm comments, and will pass them on to the appropriate departments. If you ever have a question, concern, or would like to book in the future please feel free to contact us. We thank you again for your business and hope you have a great evening. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Nice Value"

4
06/09/2016

Clean, comfortable hotel with fair breakfast selection. We were here visiting our daughter @ UWRF and stayed for one night. Staff were very friendly and the rooms were clean. The only downside was parking. Small lot and needed to park adjacent to the property.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for taking time to write a review for our property, we are glad to hear you had an enjoyable stay! We would like to welcome you and your family to town once again, and wish your daughter the best while studying here at our campus. We hope each time you come to visit that you will allow us to be of service to you and your family. For parking we will have four separate lots, two of them being overflows across each side street as our property was the last addition to join the Main Street area in the center of town. With overflow lots we can accommodate at least two vehicles per room on our property along with visitors, so we did purchase extra space to benefit all visiting our property. If you have any questions or concerns at any time in the future please do not hesitate to let us know. Have a great day! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Cozy and close to campus!"

4
03/09/2016

Touring the UW-River Falls Campus in the morning so we booked this hotel not knowing just how close it was to the campus! We could see the parking lot from our hotel window! Warm greeting as we arrived late at night and a clean and comfy room awaited us. Definitely the place to stay if you are visiting lovely River Falls.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for taking time to write a review for our property, we are pleased to hear you had a good stay! We would like to welcome you and your family to town once again, and wish your child the best while studying here at our campus. We hope each time you visit campus that you will allow us to be of service to you and your family. If you have any questions or concerns at any time in the future please do not hesitate to let us know. Have a great day! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Like going back in a Time Machine to the 1960's !!"

4
22/08/2016

A small town surrounded by nature and doing it's best to keep the town as nature intended.No Wal-Mart, Krogers, no siree, just the bare necessities. And that is the way they would like to keep it. A mere 1/2 hr drive from the Twin Cities it is like going back in time

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Jim R., Thank you for taking the time to write a review on your stay with us. We are proud as well to be part of such a great community, and are glad we were able to host your visit. We hope we will have another chance to be of service to you in the future, and if there is every anything we can do to make your next stay even better please don't hesitate to let us know. Have a wonderful day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Great Place to Stay"

4
15/08/2016

I stayed here with a group of friends for a bachelorette party and it was great. Service was great, room was perfect, everyone was helpful and friendly. I would stay here again for sure. We enjoyed the hotel bar, staff there were kind and attentive to our large group of over 25.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Sarah V., We would like to thank you again for staying with us and taking time to review your visit at our property. I would like to apologize again for the slight delay in checking into your room, and am glad we were able to get you checked in early. We are happy to hear that all went well with your group's plans, and would like to congratulate the bride-to-be and wish her all the best in the future! We hope you will all come back again soon, and hope you have a wonderful day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Great Hotel"

5
13/08/2016

We chose this hotel more because of distances travelled that day than anything else but it was a keeper. At check-in, Kelly was very accommodating and quite helpful in discussing the local areas points of interest. We were very happy and surprised at the very large size of the room. #310 is a corner room with lots of windows and one I would recommend. There is some underground parking and the rest is above. There is also a restaurant / pub on the premises called Juniors. I will review it separately but it was good. We were here while the University across the street was out for the summer so I don't know how that would change things in season but our stay was great.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you again for staying with us, we will be passing on your compliments to our staff. Kelly has lived in town for many years and is a great source when it comes to finding the best places in and around our area. I also agree that our King Corner Suite rooms offer the best room set-up for our King room styles and are pleased you enjoyed your stay in one. We hope you will stay again in the future so we can provide an even better experience for you and your family. Sincerely, FD Manager BW Plus Campus Inn

"Who has been in my room?"

3
12/08/2016

Parking needs to be improved. A guest doesn't expect to have to cross the street to park at a neighboring business. Also, when checking out, I complained about another person's items being in my room. The ironing board and iron were out in the room rather than being stored away in the closet as they should have been. I did not get a discount, or even an apology for what must have been an oversight on the part of the BW staff.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Once again we apologize for any discomfort you may have had due to the misplacement of the ironing board and snack bag item. We assure you that your room was cleaned thoroughly however. The one bag of snacks found in your room was left behind in error along with the ironing board not fully put away in the closet. We did apologize for this at checkout but unfortunately could not offer a discount as your room was already at the lowest rate possible on weekends. Due to your earlier check-in time and no complaint being made until checkout, we were not given the opportunity to assist you with your needs as staff would have done if brought to their attention. If staying again in the future pleasw don't hesitate to contact desk staff at any hour of the day and we will assist you. As all was in working order in the room and cleaned thoroughly we could not comp a room strictly on those misplacements of the minor items. It is not standard for us to leave an ironing board out of the closet or lost item in any room and has not occurred until this situation. I have discussed with staff and ensure it will not happen again. We hope you have a chance to visit our property again in the future so we can provide you with superior service. Sincerely, FD Manager BW Plus Campus Inn

"A very nice place to stay"

5
03/08/2016

This hotel, across the street close to the campus of UW-River Falls, was a great choice! There was a baseball tournament taking place, and the hotel seemed to handle it very well; especially the BW Breakfast Crew! A job well done!

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Stephen S., Thank you for your time and writing a review on your past stay with us. As always we monitor sports groups and larger groups as best we can to ensure all guests have the best possible experience with us. We are happy to hear you were appreciative of the extra measures taken by staff to provide you with superior service. I will be passing on your compliments to staff and thank you again for staying with us. If you return to the area we hope we can be of service to you once again. Have a great day! Sincerely, Nikkita - FD Manager BW Plus Campus Inn

"Clean and friendly"

4
31/07/2016

Staff was very friendly on check in and out. Nice to have restaurant within hotel for easy and convenience of dining. Room was clean and breakfast good variety. Close to campus and downtown. Parking can be a challenge when hotel is full.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Guest, Thank you for staying with us and taking time to review our property. I will pass on your compliments to my staff and appreciate your review. As per parking we are looking to post signage on our overflow lots so that those who do not check-in with us directly can find spaces easier during our fully-booked days. With our two main lots and two overflow lots there are enough spaces to accommodate two vehicles per room in our hotel, so there should always be spaces available. We hope you will you choose to stay with us again in the future so we can provide an even better experience. If you do, please mention past parking issues to staff and they can assist you in finding all available parking. (note: If there are any handicap needs we can make an exception for parking near our main entrance area if all other handicap spots are full) We hope you had a comfortable trip home and have a wonderful day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Great Stay"

5
30/07/2016

Clean rooms, GREAT Staff ... 3:00 fire alarm the only negitive that was completely out of the Staff/Hotel's control. Idiot smoking in their non-smoking room. Would recommend this hotel and if we are ever in the Finger Lakes area would consider staying again....

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Mark, Thank you again for staying with us! We appreciate you taking time to review our property, and will pass on the compliments to staff. We are glad we were able to quickly take care of the issue with the alarm and would like to apologize again for any inconvenience this may have caused. We hope to see you again in the future when passing through our area and hope you have a wonderful day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Clean and comfortable"

5
25/07/2016

This is a very nice hotel. The hotel is clean. The bed was very comfortable! The breakfast was a pretty average breakfast; it is nice to have hot options. It is in a good location right next to the college, although the signage coming from the south is not the best when trying to find it for the first time. The underground parking was a nice option as well. We didn't use it, but the fitness area is actually an Anytime Fitness right next to the hotel. We enjoyed our stay here.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Previous Guest, Thank you for taking time out of your day to write a review for our property. We are glad to hear that you had a nice experience staying with us recently. If you every have any suggestions on how we can improve you can give us a call at any time for our e-mail info, we check this often to see how we can use guest suggestions to better ourselves during times of upgrades (we will be having some more within this year). We hope to see you again in the future so we can have the opportunity to provide you with an even better stay experience. Thank you again for your business, we hope you have a great day! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Great Location; Friendly Staff"

5
25/07/2016

Overall a perfect location next to the bars and restaurants in River Falls. Staff was very friendly and we were able to check-in before the stated check-in time. Overall very pleased with the stay and will be staying here every time I visit River Falls!

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Jeremy, Thank you for taking time out of your schedule to complete our survey on your past stay. It was a pleasure being of service to you and we hope you had a great time at the wedding. If you are ever in River Falls again in the future we would love to assist you in another great stay. Have a wonderful day! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Great Experience!"

5
24/07/2016

Nikkita worked with us planning our wedding block at the best western. She went above and beyond sending updates to us on who has booked, etc. There were a few hiccups and she worked really hard to accommodate as many of our guests as possible! We would highly recommend staying at the best western in River Falls, WI and work with Nikkita. The rooms are huge and clean!

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Laura, Thank you very much for taking time to compliment our staff and rate your past stay with us. We would like to extend our "Congratulations" again on your marriage, and wish you and your husband all the best in the future! We had a pleasant experience servicing you and your guests as well and hope we have a chance to be of service to you all again in the future. Have a wonderful honeymoon and a great day! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Mommy's Staycation"

5
20/07/2016

It was so relaxing! I stayed here for a mommy's night away and it was delightful. The room was big, clean, new and the bed was so comfortable! I don't normally sleep well on hotel beds but this one was great. The bathroom was spotless, the tub drained - which is huge in hotels these days. Breakfast was delicious and free. The WIFI was fast which is important because I was working during the time away. Sadly I didn't make it to the pool.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Previous Guest, Thank you for taking the time to write a review of your past stay. We greatly appreciate all forms of feedback and suggestions by guests, and are grateful to hear you had such an enjoyable stay with us. I will pass on all compliments to my staff and we hope you allow us to be of service to you for another Mommy Staycation in the future. Have a great day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"A Great Stay"

5
18/07/2016

Everything was excellent, no complaints whatsoever. The breakfast, room, and staff were all great, and we even got a free drink coupon which was an unexpected bonus. The staff were friendly without exception, and even the ice machine was in a good mood. The location was excellent for walking to downtown shops.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Alexander T., Thank you for taking the time to write a review regarding your past stay at our property. We are happy to hear you have had a great experience with us, and hope to be of service to you again in the future. We have recently started receiving drink tickets from our attached restaurant for our visitors on the week days, and are glad we have been able to provide them to those visiting on business. We understand many travel during the week for work and because of this may miss out on family and friends at home. We hope that by offering a simple drink ticket when they are available, we can create that ambiance of having a cold beer after a hard day's work; and in turn, create a more comfortable place for you to be when away from home. If there is ever any way we can make your future stay better, please don't hesitate to let us know. Thank you again for staying with us. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Pleasant stay"

4
17/07/2016

Stayed here for four nights to visit the in-laws who were hosting some extended family from overseas. Chose BW because it provided the best value for the money with free parking, free wifi, free breakfast, and free access to Anytime Fitness. The hotel is located between downtown River Falls and the campus of UW-River Falls. Good location with access to everything River Falls has to offer. Hotel is clean and the rooms are a fairly decent size. Breakfast area is small and feels cramped especially on the weekends. Instant eggs, sausage links, bacon, biscuits and gravy, cereal, pasties, bagels, and waffles are the breakfast selections. The wifi is fast but I had to reconnect several times throughout the stay. Relatively minor inconvenience. The parking, like others have stated, can be an annoyance. There are limited spots in the below ground garage, probably about 20, and about the same amount above ground. There is overflow parking in a lighted lot across the street but it is free. The rooms are relatively large and clean. The first two nights were extremely quiet and didn't hear a peep. The weekend nights were a little louder with people walking in the halls. Really not the hotels fault but other places we've stayed haven't been that loud. We enjoyed having access to a real gym connected to the hotel. We were able to workout 3x and each time there were less than a handful of people using the gym. Great perk of the hotel. We would definitely visit again.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Past Guest, Thank you for taking the time to write such a thorough review for our property. We greatly appreciate all of the feedback you have provided. We will be undergoing some updates again soon, and hope you will be able to stay with us again so we can have the opportunity to make your next visit to River Falls, WI even better. If you do, we recommend requesting an odd numbered room location; this will cancel out most of any outside noise as those locations will not be facing Main Street. Any inside noise reported we will gladly take care of for our guests. We hope you had a great time with family and thank you all again for staying with us. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Great place to stay!"

5
14/07/2016

This is the best place to stay in River Falls, WI. Very clean and quiet hotel. Free breakfast was provided each morning in the lobby. Staff was very friendly. Hotel is right downtown and close to many places to eat. I highly recommend this hotel.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Joshua D., Thank you for taking the time to fill out a review for our property. We are very happy to hear you have had a great stay with us and took advantage of some of our accommodations. If you are ever back in the area we will gladly be of service to you again given availability permits it. If you have any questions or concerns at any time during a future stay please don't hesitate to let us know. The same goes for any potential suggestions you may have for us on how we can improve any future stay. We hope you have a great weekend and thank you again for your kind comments. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Best Western Plus Campus Inn, River Falls WI"

5
22/06/2016

The employees were wonderful with us. The service was exceptional. Every morning we enjoyed breakfast provided by Best Western and their staff. The room was cleaned everyday and was large enough to have our son and his family visit during the day or evening. The accommodations offered are highly recommended.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Colleen, We greatly appreciate and thank you for taking time to write us a review. We are also very grateful to hear you and your family had a pleasant stay while visiting us in River Falls. Your compliments will be passed on to the appropriate departments, and if you have any suggestions on how we can improve please don't hesitate to let us know! We hope to be of service to you again in the future. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"College orientation"

5
14/06/2016

Everyone was great!! The front desk staff was FANTASTIC and the guys that worked the breakfast were so nice and friendly. Excited to return to River Falls and stay there again. My ONLY complaint was when my daughter and I were in the pool an older gentleman came in and stripped down naked and put his suit on. I thought it was hilarious (my daughter..not so much)!

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Patty S. Thank you for taking the time to survey us regarding your past stay. We would like to welcome you to River Falls as a new parent for a UWRF student. With your daughter in school we do have a UWRF Friends and Family rate you are eligible for. I am not sure if this was applied during your stay, but if you book through us directly or at Best Western online you will be eligible for that discounted rate. We greatly appreciate all of your compliments and will pass them on to all staff. I will also try to look into the man who changed in the pool area, as I definitely understand how awkward that could have been for your daughter. We look forward to seeing you and your daughter over the next couple/few years if you choose to stay with us! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Fantastic all around!"

5
13/06/2016

A group of about 30 of us stayed at this hotel, in town for a youth baseball tournament and we can't say enough about this hotel AND staff! Convenient location, superb service, great amenities. We will be back!

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Sara J. Thank you for taking the time to survey us regarding your past stay. We are happy to hear you and your team had an enjoyable stay with us. We also want to thank you for abiding by the quiet hours policy. We look forward to you and the team coming back again in the future to stay with us! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Friendly"

5
13/06/2016

The staff were very friendly and helpful, the hotel was clean, the "included" breakfast had good choices, it's dog friendly (>= 40 lbs), the location is superb for access to River Falls, extra towels were provided promptly.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Shelly W. Thank you for taking the time to survey us regarding your past stay. We are glad to hear you had a great stay with us and hope you can come visit us again soon. If there is ever anything we can do to make your experience with us even better, please don't hesitate to let us know. Have a great day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Trip to visit school"

5
13/06/2016

Everyone was very friendly and helpful. Had more for breakfast than usual continental and the staff was ready to help if you asked for something and they had it available. Check out was fast and efficient and very helpful on things to see and do while staying there.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Guest, Thank you for taking the time to survey us regarding your past stay. We are glad to hear you had a great stay with us, and thank you for your compliments and business. We look forward to seeing you if you choose to stay with us again. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"nice hotel close to campus"

4
10/06/2016

We had to stay to do daughter's registration and placement test at UW-River Falls. We Walked to campus as it was super close to hotel and walked downtown shops also. Would definitely stay again. Nice to be able to walk and see where our daughter will be going to college.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Shelly W. Thank you for taking the time to survey us regarding your past stay. We would like to welcome you to River Falls as a new parent for a UWRF student. With your daughter in school we do have a UWRF Friends and Family rate you are eligible for, so please mention this discount group when booking with us next time so we can accommodate you accordingly. We look forward to seeing you and your daughter over the next couple years if you choose to stay with us! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Exceeded our expectations!"

5
06/06/2016

No complaints or issues whatsoever! Easy from check-in to check-out. Made and adjusted phone reservations-no problems at all. Room was comfortable and hotel was much better than we anticipated! We would defintiely stay again!

"The hotel to stay for UW-RF business/visits."

4
26/05/2016

We were in River Falls for University business and always try to stay here. It is practically on campus and within easy walking distance to shopping and restaurants. The staff are friendly and helpful. The lobby and rooms very clean! The TV and choice of stations excellent. The bed comfortable but do not like the small pillows--they are like pillow halves.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Good Afternoon Deborah, From all of us here at the BW Plus Campus Inn we would like to thank you for taking the time to write a survey regarding your past stay with us. We are glad to hear you enjoy visiting our property when visiting town and hope you will be returning in the future. We are going to be undergoing some upgrading shortly with our brand image changing and we will be sure to put the word in about potential upgrades with pillows as well. We will continue to do what we can to provide you with the best experiences during your visits. Have a great day, Nikkita - FD Manager Best Western Plus Campus Inn River Falls, WI

"Great hotel near UWRF campus"

4
16/05/2016

We have been going to JR's (the restaurant at this hotel) since my sons first year at UWRF. This weekend we stayed here for his graduation. The hotel was clean, offered a self-serve complimentary breakfast, and as always JR's did not disappoint! My only complaint would be they really need more parking.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Jennifer, Thank you for taking time to submit a review regarding your previous stay. We are glad we were able to be of service to you and would like to thank you again for choosing us for your stay. We would also like to congratulate your son on his graduation as well, and thank you for visiting us and JR's often! We will continue to try and post our overflow parking options to assist guests in finding parking if they have not followed up with our staff. With the two overflow lots we do have more than double the spaces available of the rooms we rent in the hotel, so it should be sufficient. However, we do understand during special occasions, such as graduation, those visiting that may bring more than one vehicle may not know about all of our parking options. Although your son has now graduated we sincerely hope you can come and visit us again soon; please don't hesitate to contact us again if so. From all of us here at the Best Western Campus Inn, we hope you and your loved ones have a great day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"UW-RF move out"

4
14/05/2016

I made this reservation thru trip advisor and I had an issue with the payment. I had gone on the hotels website and they were full but on Trip Advisor I could make a reservation and I had to pay in advance. When I got there they had some foreign address listed as my address and they hadn't paid the hotel for my stay so I had to then pay again for the room. I would not got thru Trip Advisor again to book a stay. Hotel was great as usual!

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Thank you for posting a review for us Ms(rs). Udulutch. We enjoyed having you and would like to apologize again for the error charge to your card. On our part the staff was to add your card to your reservation, but only as an incidental card. TripAdvisor did have a card on file for us to charge for you, and we ensure they are still a great option if you prefer to book online. You should see everything straighten out on your account in abother business day or so, if not already. Once again I would like to sincerely apologize on behalf of my staff and hope you will come visit us again soon. We hope you have a great week, and thank you again for staying with us. If you have any questions or concerns in the future please don't hesitate to let us know. Sincerelely, Nikkita - FD Manager BW PLUS Campus Inn River Falls, WI

"Always a great place to stay"

5
13/05/2016

I have stayed at this motel five different times during the past year. The quality and service have always been excellent during each stay. The rooms are clean and comfortable. The hot breakfast that is included with your stay is delicious. The food looks and tastes great. The price of the rooms are an excellent value. You will not be disappointed staying here.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Bernard, Thank you for taking time to post this review, we greatly appreciate your time and compliments. We enjoy having you stay with us and thank you for being a Best Western member as well. If there are any ways we can become even better for you please don't hesitate to let us know during your next visit. We will continue to do what we can to improve for you and other guests in the future so they too can experience a great stay with us. We hope to see you again soon! Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"UW-RF Alumni gathering"

5
09/05/2016

A number of us stayed at the Best Western for a recent weekend Alumni get-together, that was a part of the colts sale for the colts in training program. We had a wonderful stay and met a few times in Juniors, the bar/lounge... service was terrific!

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Thank you for your review Terri, we are glad to hear you had an enjoyable stay with us! The Colt Sale has become a great event for our community and we hope you will consider staying with us again next year if you will be partaking in it once again. If you ever have any questions or suggestions on how we can improve, please don't hesitate to call us at 715-425-1045. Have a great day. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Nice Hotel, Not So Nice Parking"

4
30/04/2016

Very nice hotel,super clean (SO appreciated), nicely decorated and professional staff. Bed was very comfortable - and pillows were great (kind of seem rare at most hotels) It's a good choice, centrally located in River Falls. Only potential downfall is that it appears to have a very popular restaurant attached (looked good, didn't get to try it) and a number of other restaurants use the same parking lot. Stay on a night when there is ALSO a convention or event at the hotel, and you may have a tough time finding parking. The front desk came through with a solution....but have to think many have to park fairly far from the hotel. Arrive early!

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Beth, Thank you again for staying with us and posting your review, we greatly appreciate it. On behalf of our entire team I do apologize if there seemed to be lack of parking. We do have two additional overflow lots available along with surface and underground parking (four areas in total). With the larger conventions we do receive extra guests that are authorized to park along with hotel guests, but no guests outside of those using any facility in our building use these spaces. I did discuss with staff regarding your previous stay to ensure they provided overflow parking information to you, as we monitored parking daily. The staff member that checked you in did remember disclosing information about these areas, and stated he had made an exception for you to park directly in front of our main entrance doors. We do this when we can if anyone is hard of walking or arrives very late and is in great need of rest or not feeling we. However, we do have part of that area for access in case of any situation needing an ambulance, fire truck, etc. Due to this, we can only offer the space to a couple guests in need of the exception each day. Our two overflow lots create more than double the spaces of total rooms offered in our hotel, so we do have sufficient parking for all guests and visitors. As you have stated however, it is best to arrive earlier in tje evening to obtain a spot in our surface or underground designated areas. We look forward to upgrading our property within the year, and I have spoken to ownership of the property in regards to implementing more signage in overflow lots to help guide guests parking permanantly before checking into their room(s) with our staff. If you have any questions or conerns at any time please let me know by calling (715)-425-1045. Thank you again for staying with us, we hope to be of service to you again in the near future. Sincerely, Nikkita - FD Manager BW Plus Campus Inn River Falls, WI

"Three night stand"

5
21/04/2016

Myself and a Colleague stayed at this property and it was a good, comfortable place to rest our heads. If you are looking for a place to stay and visit your young person at University of Wisconsin River Falls then this is the place for you. Lots of food places close by. The weekend we stay was the annual PUB crawl. The young people were very respectful and we had NO issues and the staff kept everyone in check very quite night. The other two nights were very good. I will return and stay here without question.

Nikkita P, Front Office Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear James W., We would like to thank you for your review in regards to your previous stay with us, we greatly appreciate your time and compliments. We are glad to hear that both you and your colleague were comfortable during your time with us. If you have any questions or would like to book with us again in the future please don't hesitate to give us a call at 715-425-1045, we would love to be of service to you once more. Sincerely, Management & Staff Best Western Plus Campus Inn River Falls, WI

"Nice Hotel, Bar and restaurant"

5
14/04/2016

Nice, clean hotel with pool, bar, restaurant, and fitness center (next door). Hotel is located close to many restaurants and bars, it has a friendly and professional staff and is fairly priced. I recommend this hotel if you are visiting River Falls, WI.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Fredrik, Thank you very much for your recent stay at Best Western Plus Campus Inn and best part is to hear positive things about your stay. My entire team will be very happy to see one more happy guest and your recommendation. Friendly staff is the must in any business and I am lucky to have good team mates in my team. We are looking forward to welcome you again soon. Sincerely, Mit Shah

"Best Western"

3
03/04/2016

Service was okay but due to a broken window/ poorly sealed window I did not get very much sleep/poor quality sleep because wind would cause window to bang against seal as well as letting some air into the room

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Michelle, Thank you very much for giving us your feedback and bringing some issues to our attention. Please accept my apologize as it should be discover by housekeeping or maintenance staff and get fixed but we have taken care this issue now after getting your feedback. Again sorry for not exceeding your expectation but promise to bring more comfort during your next stay. Looking forward to welcome you again for one more chance. Sincerely, Mit Shah

"As always, they do a great"

5
14/03/2016

I have stayed at this property at five times different times in the past 12 months and the quality of their rooms and services have been consistently excellent. They offer you the best value for your money.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Mr. Bernard, Thank you so much for being our frequent guest and this is one of the best feedback so far because not once or twice but we have performed with same quality and service consistently five times and coming more in future. Thank you very much for acknowledging each time during your stay. Looking forward to welcome you soon. Sincerely, Mit Shah

"Very Convenient for college visit."

4
07/03/2016

Nice & clean, great location to University WI River Falls. Great breakfast! Would stay there again. The guy in charge of breakfast was so polite & very friendly. We stayed in suite with 2 queen beds, very roomy. My only complaint is there is no counter space in the bathroom, which is strange because it is very large.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Lori, Thank you very much for giving us an opportunity to serve your family on campus visit. Most of the standard rooms have sink inside the bathroom and have large counter space but only 2 bed room suites have sink outside the bathroom to accommodate both rooms with small counter space. Thank you very much for acknowledging an outstanding service by breakfast attendant. Looking forward to welcome you again on next trip. Sincerely, Mit Shah

"On Business "

4
23/02/2016

Good rooms, nice mattress, good pillows. Restaurant / Bar is nice. Good food and beer selection. Great location and good price. I'd certainly stay here again. If you're in River Falls, this is the place to stay. Hands down.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Mr. Noah, Thank you very much for your short but very informative feedback covering all the areas of the property. We have been getting compliments on our mattress. Junior restaurant and bar has very good selection of local beer and wine. Thank you very much for recommending us again. Looking forward to welcome you again on your next business trip. Sincerely, Mit Shah

"evaluation of room"

5
21/02/2016

I came to stay at this motel to attend a funeral of a close long time friend who lived in River Fall, Wisconsin. I was pleased with all the services I received. I would recommend both the rooms and the attached restaurant

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Bridget, Thank you very much for staying with us when you really needs to feel comfort in this situation. We are deeply sorry for loosing very old and long time friend. I am very glad to hear that my entire team was there to bring the comfort and care during your entire stay. Looking forward to welcome you on your next trip. Sincerely, Mit Shah

"True Minnesotans"

5
16/02/2016

We sure enjoyed the suite. It accommodated all five us comfortably. The arrangement of the room(s) allowed some separation, yet togetherness. We were very pleased with the staff. And, we always enjoy the city of River Falls. Thanks again.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Mr. Donald, It is pleasure reading your wonderful feedback and appreciation for the staff. You had 2 bed room suites and they are very specious with 2 separate TVS and air control unit. Each of our team member work with the attitude of "Every guest, every time". We are looking forward to welcome you again soon. Sincerely, Mit Shah

"Great hotel close to UWRF"

4
15/02/2016

Perfect place when visiting students at UWRF. Walking distance to the school and Main Street. heated parking and gym. Breakfast is average and the staff is wonderful. Be sure to book ahead they get busy in the spring with Weddings and groups. This is where we always stay when visiting River Falls.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Mr. Steve, Thank you very much for staying with us while visiting UWRF. We are across the campus and easy access to the campus. I very much agree with you on heated parking and full service fitness center. These are 2 big plus for the property and we are glad to see that our guests are enjoying them. We have wide range of breakfast items and we would like to improve more so please let us know if you have any specific feedback for further improvement. Thank you very much for giving us an opportunity whenever you and your family come to stay in River Falls. Sincerely, Mit Shah

"Mr. Brad Sorrell"

4
15/02/2016

I have stayed in this hotel a few years back one time and promised myself I would never step foot in this place again. My daughter convinced me to stay there this time and I was amazed at the transformation of service, room and care given to me. I have a daughter and grand babies that live in River Falls and will stay at this place again.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Mr. Brad, Thank you very much for giving us an opportunity to show you the care, pride in service and refresh property with the change of management since last 2 years. I would thank you to your daughter for convincing you for the right choice. We have small team and we all work as family so each of our guest feedback is very important. Please do not hesitate to contact me when you will be staying with us again for any question or problem. Looking forward to welcome you again on next trip. Sincerely, Mit Shah

"Snowstorm Shelter"

5
08/02/2016

I stayed for an unexpected night last week during the big Kayla blizzard/snowstorm. I felt safe and comfortable the whole time. The staff were very helpful with my parking questions, and I was able to park in a very safe place where the storm was not an issue.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Dawn, Thank you very much for your feedback and we are very glad that we have provided a safe and secure place to stay during the big snowstorm. Heated underground parking at the hotel is a big asset during the winter season. You just parked in the garage and take elevator to the room. Again thank you very much for staying with us and looking forward to welcome you again. Sincerely, Mit Shah

"Don't care about their clients"

2
29/01/2016

We were in three different rooms within two day because there was no heat. Staff just kept getting angry with us and moving us. We were separated from our group and treated poorly by staff through the entire stay.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Gina, Thank you very much for your feedback on this platform. We have responded your feedback on the other channels too. I am extremely sorry for the in room heat situation and it could handle it proper way because it wasn't even an issue after moving in a different room. I am very proud of my team as most of the feedback on this platform reflects the positive staff attitude and best guest service so I must take your feedback seriously and discuss with my team. Looking forward to welcome you again soon. Sincerely, Mit Shah

"My stay at BW Campus - River Falls"

4
25/01/2016

Overall I experienced a decent 2-night stay at this hotel. The main thing I was pleased about is the hotel's close proximity to the UWRF campus. Could easily walk to my conference. Checking in/out was done quickly and effectively. All staff were very responsive to my needs. The facility(lobby and room) was very clean. Breakfasts were adequate. I did have to turn off the heating unit in my room the second night as it fired up very loudly every 15 minutes or so. The main "issue" I had to deal with, was the failure of my room "keys" to easily open my room door. Needed to make several attempts to get in every time. The keys eventually did work but it took a while and when one's hands are full, this was a bit of a problem. However, if and when I return to River Falls, I will definitely look to return to this hotel.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Richard, Thank you very much Mr. Richard for taking time to give us a brief feedback. It covers from check In to check out experience. We have express check in & check out makes the process very easy for our guests. I am so sorry about the door lock key issue and after reviewing your feedback, I had talked to the front desk and maintenance staff and I have discovered the new supply of door keys are defective and little thick in the size so we have to swipe multiple times. I am going to order keys from different vendors and see if its solve the problem. That's the reason each feedback is very important to learn and resolve problems very quickly. Looking forward to welcome you again on your next trip soon. Sincerely, Mit Shah

"Great job"

5
06/01/2016

Great job for a New Year's Eve night. Even with all the people in and out, the staff kept every thing moving along and tidy. I will say, we are definitely not fans of Juniors and next time will leave the premises for dinner and drinks.

"Quick Visit"

4
05/01/2016

The place we normally stay in River Falls was booked so decided to try the Best Western. After reading some other reviews, we were pleasantly surprised. Rooms were large & clean, staff pleasant & helpful, breakfast delicious. We had no noise issues. The bed were comfortable but do agree that the pillows are small. Underground parking a plus when it snows!

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Guest, Thank you very much for giving us an opportunity to serve your family and choosing us instead of your usual place. We are happy to see that you have enjoyed our amenities and service. Indeed the rooms are spacious with high ceiling. My team is pride of this property so thank you so much acknowledging this. Underground parking is a plus during snow season. We are using Best Western Plus standard brand required pillow so we will communicate your feedback to the brand. Again thank you so much for your recent stay and looking forward to welcome you again. Sincerely, Mit Shah

"Needs a Good Cleaning"

2
03/01/2016

Let's see, something nice. The breakfast was very good and that area was quite clean. Good coffee. The two rooms I saw are in need of a deep cleaning. The carpets were stained and needed vacuuming, the bathroom was not clean, including a huge mirror that was falling off the wall and held only by the a hand rail (we were given a handicapped room.) I called the desk and was told that the room probably had not been rented for a while, but really? They missed a huge mirror tilted and ready to fall? I lifted it because it was keeping the drain closed because it was resting on the lever. I got it back on the hooks, but then found the hair and "gross" dirt behind it, along with dried soap. They could not have cleaned the sink without being able to drain the sink. The shower had some moldy looking corners too. I also noticed beverage rings on the nightstands too, so I thought, maybe we need to get another room. Went down to the desk and got keys to one down the hall. Just thought I would check before moving bags....ummmm, the carpet was way worse and I could hear all kinds of road noise. Didn't even check the bathroom. Went back to the desk, returned the new room keys, got my old one back and asked for some cleaning wipes, desk clerk said he was busy and would bring them up in a few minutes. He showed up a while later with a squirt bottle and a couple of washcloths and handed them to me and left. Stunned and definitely never going back.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Guest, Thank you very much for giving us your feedback as each feedback is very important for us to make any correction in the system. We are proud of our cleaning crew as we have been getting compliments everyday and does reflect on this website by other guests. The room you have given is a handicap room booked through 3rd party website and they often made the same mistakes by booking handicap room. Means we have been renting this room more often then other. But after getting your feedback, I will sit down with my team and make corrections as you have suggested. Please accept my apologize behalf of my team for not providing the clean room as per the Best Western Plus standard. This property is only 6 years old so most of the rooms have very good carpet and furniture except few and we are in process of changing them. Sincerely, Mit Shah

"Great location"

5
04/12/2015

Was here for business but a great weekend destination. Indoor parking, access to Anytime Fitness, and a great restaurant attached. Terrific food and accommodating staff. Take the up grade to King room with LCD TV. Huge room!

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Thomas, Thank you very much for selecting Best Western Plus Campus Inn during your business trip. We are not just serving the Campus guest but this is an idle property for the business guest too as you can get everything under one roof. We have full service fitness center, restaurant and bar on the property. Underground parking is a plus during the winter season. We are looking forward to welcome you again on your next business or pleasure trip. Sincerely, Mit Shah

"Great place"

5
02/12/2015

This is a wonderful place to stay. The staff is friendly and the breakfast is amazing. It is within walking distance of downtown with all the quaint little shops. If you want a great place to be this is it!!

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Don, Thank you very much for taking time to give us your feed back on your recent stay. It's always a nice feeling to read positive things about the hotel, staff and the service. We are keep improving our breakfast presentation as well as the breakfast items. We have just started Breakfast to Go during weekdays. We are looking forward to welcome you again so soon. Wish you and your family happy holidays. Sincerely, Mit Shah

"comfortable"

4
30/11/2015

clean- professional -adequate breakfast -nice clean pool/spa-friendly staff-underground parking-prompt maid service-very friendly bar/lounge staff-will definitely stay again next year for the River Falls Celebration and festivities

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Walt, Thank you very much for your detailed feedback in short lines. It is very informative and captures all the areas of the hotel and restaurant. As you have mentioned underground parking is very useful specially in the winter season. Also Junior restaurant is one of the best in the town. Thank you very much for considering us for your future visit, so looking forward to welcome. Sincerely, Mit Shah

"River Falls Best Western Plus River Falls"

5
26/11/2015

Great value with great location. Right on Main St near University. Has workout area, pool, bar, and complimentary breakfast. Rooms are clean, spacious with comfortable beds. Some neat rooms and we had no issues with noise. Breakfast offers lots of choices including warm items. Great value for the price.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Tiffany, Thank you very much for taking time to give us your feedback on this platform. This is very detailed and informative to many people. We are very glad that you and your family had a wonderful time. We are located on main street by Campus. We have heated underground parking very handy in the snowy weather. Looking forward for the warm welcome on your next trip. Sincerely, Mit Shah

"College visit"

4
21/11/2015

Very convenient to campus and spacious rooms - seemed larger than usual. If this is the college my son chooses, I expect to stay here again. The restaurant was a little price for my tastes, but that's not unusual when eating in a hotel restaurant - and I am fairly cheap. The food options were good and the meals we had were tasty.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Vince, Thank you very much for staying with us while you are vising campus for future selection. This is a big decision and we are glad that we have provided a comfortable stay during the visit. Please do not hesitate to call us for any details you might need regarding town, local area or campus. We are looking forward to welcome you again in near future. Wishing you and your family happy holidays. Sincerely, Mit Shah

"Perfect spot to enjoy River Falls."

5
16/11/2015

Everything was perfect during our stay. The staff was so helpful and friendly during our 3 day stay. We were there for a wedding and they gave us a great rate plus kept us all together on the same hall. I recommend Juniors restaurant and lounge, lots of fun!! Nearby shopping was great, and close enough to walk to shops.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Diane, Your feedback is very energetic for the entire team. We have enjoyed the whole group and staff made extra effort to brought more comfort for everyone. Thank you so much for staying with us and glad to see that you all have enjoyed not only the hotel side but restaurant too. We are looking forward to welcome you and your entire family again soon. Wishing you all happy holidays. Sincerely, Mit Shah

"average"

3
11/11/2015

Parking is ridiculous, parking across the street and no crosswalk was not a pleasant experience. Why would you share your lot with a fitness club and then block spaces just for them? They seemed overbooked for the amount of people that were milling about.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Jan, Thank you very much for your feedback. I do agree with you on the parking situation but this property is build in downtown River Falls with the limited space. To over come the problem, we have bought an additional land next to the property so we can accommodate more parking. We do have secure under ground parking so it does have some plus points specially in the winter time. Also having full service fitness center and restaurants help to make stay more enjoyable. Looking forward to welcome you again on next trip. Sincerely, Mit Shah

"My trip"

5
19/10/2015

The staff provides excellent & courteous service. The amenities are great. The location is convenient. Parking is secure. The breakfast was fresh, tasty, and seating was adequate. The Fitness Facility was outstanding and that is not often said about Fitness Centers at hotels.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Craig, Thank you very much for your recent stay at the beautiful Best Western Plus in downtown River Falls. It is always a nice feeling to see an positive acknowledgment from the guest about the staff, service and the product. My small team is always ready to create a cozy and warm feeling for our guests. Amenities like full service fitness center, under ground parking and full service restaurant makes the stay more comfortable and enjoyable. We are looking forward to welcome you again soon in coming holidays. Sincerely, Mit Shah

"An awful experience"

2
17/10/2015

Pros: a comfortable bed Cons: 1) be aware: all of the drunk college students parade through the parking lot each night, making tons of noise from 10p-2am. Thursday-Saturday, almost impossible to sleep. 2) free breakfast was wretched: powdered eggs, gravy without anything to put it on, chewy bacon 3) poor service, both before and during the stay, completely incompetent staff. Not knowledgeable or helpful. Did not deliver crib in spite of multiple requests. The town is a dump. Stay in St. Paul at a Hilton property and drive 30 minutes. You'll thank me later.

"A vacation nightmare."

1
16/10/2015

We reserved a room weeks ahead, and thanks to a reservation error we got the only fully handicap accessible room, no bathtub, sink, etc. (You'd think they'd want to save it for an actual handicap guest.) The hotel had no manager on site to resolve the issue. The unwanted accessible features aside the room had burnt out bulbs, drool streaks on the pillows, used complimentary bath supplies, and a spill of some sort on the nightstand. When we finally got offered a new room it was above the in house bar on a all you can eat fish and live music Friday night. Too loud for our baby. After hours of being jerked around we received an acceptable, normal, room. Unfortunately that left us exhausted after driving all day and without time to order food. Safe to say we're hungry, and very much worn thin by the whole ordeal.

"Tiny Pillows"

2
16/10/2015

Seriously. The little square pillows might work for little kids; they don't for adults. I can't think of one adult home that I've been to where they're like, "look at those tiny pillows on my bed. They let me sleep so well. Who needs all that pillow space? No one." This is the 3rd time in my life I've had to deal with them, and every time it's felt like I was duped into an uncomfortable sleep for way too much money. You wake up feeling like you were in a car accident. Get rid of the tiny pillows. No one likes them.

"Small College Charm"

5
10/10/2015

I recently stayed at the Campus Inn because my usual hotel in the Twin Cities was full. It turned out to be a stroke of good fortune because this is charming hotel over-looking downtown River Falls. The staff is as professional as they are friendly. I ate dinner in the attached restaurant so I didn't have to leave the building. It was very convenient and only 35 minutes from my meeting the next day in St. Paul. It is a wonderful facility away from the hustle and bustle of the Cities, but close enough to make it the perfect place to stay. I'll definitely be back.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Scott, Thank you very much for this wonderful and informative feedback. We are very glad to see that we could be an option for many potential guests looking for an alternative to twin city area. As you perfectly mentioned about the location, charming down town and full service restaurant with Anytime fitness are the few to make a memorable stay. We are looking forward to welcome you again. Sincerely, Mit Shah

"Nice downtown hotel"

5
16/09/2015

We stopped here on the last leg of our road trip again Best Western was very accommodating to Motorcycle riders. We were offered underground parking to keep our bikes dry and that was a nice gesture. When asked for a restaurant they normally recommend their own and add any others that are in the area. Well we decided that eating at their hotel was best since we were pretty tired. What a treat Juniors was a great choice. Friday night their fish was offered several way and I decided on the Copper River Sockeye Salmon. It was absolutely terrific.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Guest, Thank you very much for your recent stay and wonderful feedback. Best Western has been a proud partner with Harley and always have been biker friendly hotel. We are very glad to see that you have enjoyed not just the hotel part but the restaurant too. Looking forward to welcome you on your next trip. Sincerely, Mit Shah

"Best Western PLUS Campus Inn, River Falls, WI"

5
16/09/2015

Excellent facility with outstanding Fitness Center, access to the campus, solid restaurant, great service, and the breakfast bar was a quality experience. I recommend this facility to anyone for business or pleasure. Families and singles alike will enjoy this experience.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Craig, Thank you very much for giving us your wonderful feedback regarding the property and surrounding area. We are across from the campus. This is an idle location not only for campus visitors but guest who travel on business or family travels on leisure trip. River Falls down town is small but unique place for dinning and shopping. We are looking forward to welcome you and your family on next trip soon. Sincerely, Mit Shah

"Clean and courteous"

4
09/09/2015

Great little town and great hotel. Was in town for a wedding and most of the guest stayed here. Would stay here again if in the area. Also has a Jimmy Johns in the parking lot.... Open until 3:00am. Perfect

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Christopher, Thank you very much for being part of the wedding ceremony and staying at the Best Western. It always fun to cater wedding guests as we have been doing almost every weekend. Glad to see you have enjoyed your trip and looking forward to welcome you again. Sincerely, Mit Shah

"Great stay"

5
06/09/2015

Everything was wonderful: pool, breakfast, location etc. Great value for a very reasonable price. Bar and restaurant were just off the lobby. Bar has a huge selection of craft beers, very reasonably priced. We would stay again!

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Guest, Thank you very much for giving us an opportunity to serve you and your family during the recent stay. We are very delighted to see your feedback with positive and inspiring words. We are the only place in the town offers everything under one roof. Restaurant has very nice atmosphere and serve all local draft beer. We have full service fitness center and of course under ground parking is a big plus during winter months. Looking forward to welcome you on your next trip soon. Sincerely, Mit Shah

"Great location and price"

4
29/08/2015

The hotel was very clean, convenient and everyone we encountered was very pleasant. Room was spacious and clean. Lighting could use an upgrade, but overall, it was great. Beds are very comfy. Location and parking is very convenient.

BWPLUSCAMPUSINN, General Manager at BEST WESTERN PLUS Campus Inn, responded to this review
Dear Lora, Thank you so much for staying and wonderful feedback. We will must consider your suggestion when we are going to upgrade our lighting next year. Looking forward to welcome you again. Sincerely, Mit Shah