Best Western Laos Mar Hotel & Suites,  Puerto Penasco

3.0/5  - basé sur 121 notations.
Paseo Balboa 90, 83550, Puerto Penasco, Mexico - Karte ansehen
+52 638 383 4700 +52 638 383 4705

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Vorteile des Hotels

  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Freibad
  • Kostenloses kontinentales Frühstück
    Kostenloses kontinentales Frühstück
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Gästebewertung TripAdvisor
von insgesamt 121 Gästebewertungen
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Fotogalerie :
Puerto Peñasco liegt nur eine Stunde von der Grenze zu Arizona entfernt, zwischen dem Cortez-Meer und der Großen Altarwüste. Besucher erwarten spektakuläre Sonnenuntergänge über einer Region, die Jacques Cousteau einst "das Aquarium der Welt" nannte. Im nahe gelegenen Pinacate-Biosphärenreservat, das in die Liste der Unesco-Welterbestätten aufgenommen wurde, können Sie Wüstenlandschaften erkunden. In der Region bieten sich zahlreiche Möglichkeiten für Aktivurlauber, ob zu Land, zu Wasser, in der Luft aus dem Blickwinkel eines Ultraleichtflugzeugs oder auf einem der drei Meisterschaftsgolfplätze der Gegend. Das einst malerische Fischereigebiet erfreut sich dank der Nähe zu den USA wachsender Beliebtheit. Das Laos Mar Best Western bietet 91 gut ausgestattete Zimmer, alle mit Blick auf die Wüste oder das Meer, einen kristallklaren Swimmingpool mit Wasserfall, Jacuzzi und Palapa-Bar. Laos Mar bietet 7 Suiten mit Kochnischen, ausgestattet mit Kühlschrank, Mikrowelle, Kaffeemaschine und Toaster, einem Schlafsofa und einem zweiten Schlafzimmer mit Queensize-Betten. Alle Zimmer verfügen über Haartrockner, Bügeleisen/Bügelbrett und gereinigtes Wasser, Klimaanlage, Heizung und Satellitenfernsehen mit kostenlosem HBO, CNN, ESPN, usw. Kein Fahrstuhl, Hotelpage rund um die Uhr verfügbar. Genießen Sie Ihren Aufenthalt!

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Allein/Single Allein/Single 1
Alleinreisende Alleinreisende 1
Familie Familie 46
Geschäftlich Geschäftlich 3
Geschäftsleute Geschäftsleute 3
Geschäftsreisende Geschäftsreisende 5
Paare Paare 41
Reisen mit Freunden Reisen mit Freunden 15
Best Western Laos Mar Hotel & Suites,Puerto Penasco
  • 4
    « Great value and location for the price! »

    I really liked this hotel. The grounds/lobby were nice. The pool and hot tub were also really nice. It's a short walk from the beach, I could actually see it from my balcony. The room was very simple but it was comfortable and clean. The only two things that I would recommend they improve is it would be nice to have some access to American television and they need to do a better job making sure everything is in working order before a new guest checks in. There were two lights totally burned out in my room. The location was actually really perfect for me b/c I had friends staying in Las Conchas. It was 10 minutes from Capones (my favorite bar on that side of town) and 10 minutes from the Fish Market. There was a bar/restaurant attached to the hotel but I didn't try it so I can't review that piece.

    « Family friendly »

    It was an affordable hotel. It was clean and was able to check in early. Walking distance from the beach. Our room had a beach view , beautiful sunrises and sunsets . breakfast was included with our stay.

    « Nice place, terrible internet »

    The rooms are nice, the bed is good, the shower works and has hot water. The internet is AWFUL. If it works at all it is the speed of AOL dialup. Really nice pool area, ice available on the property ($1/bag), a nice wine bar. Only down is the internet. Walking distance to Sandy Beach

    « Needs to be updated »

    the lacks of breakfast variety, mattress terrible not to comfortable hard as a rock, and the TV show or channels not to clear. I think the difference needs to change as soon as possible because that came from customers I have dealt with. However the workers on the front desk and the cleaners to the kitchen server quite polite and welcoming. what I go back to the same hotel anytime soon, I will have to really thing about it.

    « LET DOWN »

    Pre-Paid on EXTRA for an ocean view, it was shoreline. When we checked in the clerk tried to charge us double in CASH (cash for the difference) even though he confirmed we pre-paid in full via & our room was available. Then he said it didn't matter all the rooms were the same price, funny the website & the Best Western Laos Del Mar didn't state this nor offer the rates this way otherwise I would have chosen a poolside room. Our room hot red sauce on the pillowcase which did NOT get changed ALL WEEK! GROSS! The WIFI did not work & the TV was only static. The lights bulbs were missing above the bed&from the ceiling fan. Cords were not long enough to turn on/off the fan/lights. Maintenance did politely come 3 days in a row to fix the A/C & finally cleaned the filter. "Continental breakfast" only served for 2 hours 7am-9am. Only 1 staffer refilling it & only one 4 slice toaster. The 1 breakfast self serve table was dirty, no juice, warm milk, we personally kept requesting refills,etc there was a tip jar & sign in sheet SERIOUSLY for what? She was the only grumpy staffer& I don't blame her. The wine bar was not open it was just a small outdoor room with empty dusty wine bottles. No disabled facilities nor accommodations. The elevator did not work. The laundry room washers & dryers did not work. No lights in the parking lot which was just a beach sandlot. Only saw the security guard once to tell everyone to leave the pool at 10 pm on Wednesday night. Was not comfortable with parking lot nor leaving our belongings in the room. Alot of construction in progress & roped off areas with construction staff in non-construction areas. Not near ANYTHING! You have to drive everywhere period. Each day had to physically look for a maid & request our room be cleaned & then it still wasn't done. Everyday had to personally find someone to trade our dirty towels for clean ones & told not for pool use. Short walk to the beach. But the staff was overall very friendly & most of them spoke perfect english. Best western Laos should plan better to accommodate ALL guests & work on your honesty policy regarding charges, doubling rates & requests for immediate cash or no room even though you just stated you have my pre-paid reservation in the system. Really disappointed!

    « Great value & impressed.Ocean 2 minute walk.?? »

    After reading reviews prior to going we were worried,but were pleasantly surprised once we got there. The staff was very nice, clean hotel, and most of all convenient location for a great value. It is literally 2 minute walk to the beach. The fan & air conditioning in the room did work. There is free parking, Wifi & daily continental breakfast.Security at hotel is visible & we always felt safe. Taxi service is very convenient & cheap and will take you to El Malecon which is where shopping,pharmacies,bars & seafood restaurants are located. The taxi ride will run you about $2/ person each way. On the beach you can go on a banana boat for $5, rent a jet ski for $40-$50.Just make sure not to prepay for boat rides, sometimes they get cancelled. Just show up @ take off time & buy tickets there.If you love seafood,while at El Malecon center we recommend (Aqui Es Flavios & Mary's). Not in El Malecon, but a good place to eat is Al Capons.Overall great value for price & will return & recommend.

    « Great value for the price »

    Hotel was a great value for the price. Currently being renovated, but still a fine place to stay in Puerto Penasco. Very friendly and attentive staff. Room was very clean! I will stay here again in the future! Pros: Price, staff, cleanliness, proximity to attractions. Cons: No mini-fridges, microwaves in rooms.

    « It's just not quite. »

    Th continental breakfast included is uneventful. It is not located directly on the beach but currently nothing is built in front of the hotel so you can see the Sea from the balconies. The pool could be unique but the waterfalls don't work. The maid forgot our towels on our 3rd day and I had to ask 2 maids n the front desk to get was probably a accident.

    « Location is really conveninent »

    Beach is very near the area. Pool was clean. "El Tapeo Bar" is a great option if you want to stay in the hotel on a friday or saturday night. Staff is friendly and helpfull. Location is really conveninent.

    « Our Stay at Best Western Laos Mar Hotel & Suites »

    Pros: 1. The location is perfect. Cons: 1. The front desk staff are unfriendly and unhelpful. 2. Even though they have your credit card on file they extort a $20.00 cash deposit for "room damage". 3. They provide one small ice bucket in the room but make you purchase a large bag of ice for $1.50 so you have to throw away 3/4 of the ice. 4. they provide one drinking glass for three people. 5. The television is an antique small screen and the remote didn't work. 6. Towels were not provided in the room and it typically took two trips to the front desk to get one for each person (there is no land line in the room). 7. The air conditioner worked well but sounded like a freight train in the room. 8. Wifi was weak and only worked intermittently.

  • 5
    « Great, and affordable, location for Circus Mexicus »

    Went to Puerto Penasco for Circus Mexicus. Attending was a late decision we made and all the discounted rooms at the closer resorts had sold out. Laos Mar was available and reasonably priced (~$85/night vs $200+ at Palmas, Palomas, etc). The rooms were comfortable, clean, and well-maintained. It is also within walking distance of Banditos and the Sonoran Sun stage area (a little under a mile) if you walk the beach. However there were ample cabs running and the front desk could have one at the door in about a minute or two. If you're traveling there for RCPM and CM, I highly recommend Laos Mar. The only complaint I had was their breakfast was a bit spartan, but we were only there for a couple days and had planned to eat in town most days anyway, but if we were there longer it would have gotten very old very fast.

    « yuck »

    Very dirty rooms, broken door locks, unlocked sliding door,(someone walked in on us) minimal towels for the bathroom, no wash clothes non hand towels, no towels for the beach, no internet, wrong room at check-in, the wooden box that was the platform for the bed stuck out so far that we hit our legs on them, the second room we were in had a sharp coil from the mattress sticking out that cut my leg drawing blood. Front desk was in a very poor position and have zip to work with, felt sorry for them.

    « vacation »

    the breakfast was too many people inside and I was a tiny room and decide not to bother having anythin and swimming pool was okay the swimming pool could be better if they bothered to clean it up the rocks,The room was Clean we have a good view to the ocean I was okay for the price

    « Sleeping on the beach is a better option... »

    Let me start of by stating that this was our third time visiting this hotel in the last five years. The years past were ok but this time it was just horrid. Rooms: We booked a 3 night stay for family of 4 via Expedia. Paid online and made reservation online too. We get to the check-in counter and the clerk ( Mexican guy with glasses) tells me to pay for the room. I advise him that I had paid online and he gives me grief. After a few back and forth discussions, I bring up my Expedia receipt. He finally gives us our room. He gives me a room on the first floor. Later I find out this "payback" for our argument. This room is right next to a bar and next to a hallway door. All night, people coming in and out. Drunken teenagers yelling. The bar's live band was loud as heck. The beds are like sleeping on plywood boards. The linens are grungy and the towels were stiff as a board. Pool: last time we came there was a cascading pool. This time, no cascade. The pool was always dirty and one night my son found a used condom wrapper floating in the pool. The hot tub was also dirty. Bottom line: Do not stay at this hotel. There were people camping out next to the beach about 5 minutes away. Those tents seemed like a better option rather than staying at this hotel. Service: Other than the front desk attendant who I think tried to make us pay twice for the room, the service workers were ok.

    « Very bad - 60min check-in - loud band til 1:30am ! We cut vacation short ! »

    I've been to Puerto Penasco (aka Rocky Point Mexico) many times. It is a 5.5hr drive from home. We made reservations for Wed. through Sat. nights. Upon arrival it took 30 minutes at the front desk (even with no line). Then it took me 3 key-cards and 3 trips from our room to front desk before we could get into our room. We saw the absence of any TV. Another trip to the front desk. 20 minutes later they brought in a TV. Okay, an hour to get into our room; very poor performance, but that was the start of our vacation. We tried to overlook it. Our Wed. and Thur. nights were uneventful in the hotel after 2 very nice days around town. Then on Friday night a very loud live band started playing less than 100 feet from our room in an adjoining room of the hotel. Every other hotel on Sandy Beach and in town stopped their in-house bands at 8pm (we had talked to a number of other tourists). But Best Western Laos Mar hotel was playing at full volume and we could not sleep. I went to the front desk to complain and was told there was nothing that they could do about the noise. That was 12:25am (after midnight) and it was impossible to sleep. The clerk said he'd add my name to the list of complaints (I assumed many other hotel guests had noise complaints too). I went back to my room and the band stopped. But after 10 minutes they started up again! It wasn't even a good band. It sounded like screeching cats fighting! At 1am I called the front desk and asked them to call the police. He said they would not come because the restaurant was a separate business. I asked for an outside phone line so that I could call the police but he refused. It was 1:30am before they finally stopped. The next morning (Sat.) we packed up our stuff, loaded it into the car and I went to check out. I demanded a refund (we'd had to pay in advance at check-in). He first offered less than we paid. I said no I wanted a FULL refund for at least the last (1 of 4) nights since we were not staying with all that noise. He had to ask the manager(owner). He ran a credit to my card for that one night. On our way out, we spoke briefly with one of the staff who told us that the rock band was the owner of the hotel and that's why nobody could do anything about it. We drove home. The next morning my credit card company called - it was their fraud alert department. After many years of no trouble and great care on my part, someone had stolen my card info and charged over $1000 for an airline ticket (in the USA and many miles from Rocky Point). It seems very coincidental that the first and only time I used my card for months is when we have a bad experience at the Best Western Laos Mar Hotel in Mexico and the next day there is major fraud against the card number that I had just used at that hotel.

    « - »

    Overall the hotel was decent. The breakfast only had croissants and cereal (which the milk was warm) and old brown bananas. On Saturday we went around 7AM thinking it might of been too early and were barely setting up, so instead we went to a restaurant. When we returned Sunday we asked if they could bring out fresher food since the croissants were stale and the food looked as if it was left out overnight, and the staff replied "We came too late, there will be nothing else brought out for the day." They also advertise "Free Wifi", which has the worst connection.

    « For $1 more we could have stayed on the Beach »

    Playa Bonita is on the beach across from Los Mar. We will stay there next time for the $1 per night extra. Be aware of the exchange rate. I was quoted $65 per night by Best Western. When we checked in it turned out to be $73 due to the hotel's poor exchange rate (15 pesos per dollar). Then they charged us the standard 18% Mexican Hotel Tax on top of that. PS - the normal currency exchange rate was 17.2 pesos per dollar so the hotel really rips you off.

    « Refund ?? »

    Disappointed! I made a reservation for 2 nights and I was told they would be charging 1 night to hold the room. I decided to stay at a different property so I canceled my reservation 1 week before my trip and until now I am still waiting to get a refund back to my debit card. Now it turns out there is a small transaction on my debit card 2 weeks after my trip so I had to cancel my card. I'm not sure if it's related but I'm not very happy with the service.

    « Not a Best Western quality hotel.. »

    The Hotel looks really nice from the outside...and there is located close to the beach.The hallways also were nice but WHAT A DECEPTION ON THE INTERIOR OF THE ROOMS. Old broken furniture...old dirty carpets..we couldn't believe it...How in the world Best Western company gave the concession to this place and is not controlling the interior of the rooms? This hotel could be NICE ONLY taking care of the rooms the rest is over there.. The reception people were nice...but the management is not looking into the hotel quality of the rooms...

    « My experience »

    My experience was bad, the hotel looks nice, but the man in the front desk is rude. The tv is old and small and they just have 6 channels. My experience with the services in the website of Best Western it was very good.

  • 2
    « Not up to Best Western Quality »

    I have stayed at many nice Best Westerns but this one is not of them. Employee were nice but it's clear the owner or manager does not understand what Americans are looking for in condition and cleanliness.

    « A Great Location »

    The good: The location of this hotel, 500 yards from the water's edge, could not be better. It's clean, and the staff is friendly. We had an ocean-view room, and the view is spectacular. The bad: 1. the hotel ran out of water -- RAN OUT OF WATER -- while I was washing my fiance's hair. I ran down and they were like "sorry; we are out of water, and it's gonna be an hour." We had to walk down to the OCEAN and wash out his hair! in winter! 2. no breakfast, and for the price, and because it's Mexico, we should get a full breakfast for the $60+ we pay per night. 3. it's extremely difficult to get to. We ended up using my GPS on my phone, for that extreme out-of-country data cost. They need to provide a decent map on the hotel web site. 4. the beds are HARD as ROCKS. They each consist of a thin mattress over a wood frame, and MAN are they hard. 5. the wifi is SLOW -- so slow that you can't stream netflix. :-( The bottom line: It's a decent-priced, mid-range hotel on the beach, and providing you know the downs ahead of time, it's probably worth it. I don't know if we will stay here again, but may instead watch for the resorts' specials.

    « Not Best Western Quality »

    The trip began by the front desk telling me that they had not received our reservation. When I got out my computer to show them the res, they "found it". They then tried to charge me for $15 over the amt I booked for. They said it was because of taxes and fees. I said that the booking included ALL taxes and fees. They then said that it was BW's extra charge for booking on a site other than Laos Mar direct. Tired, I settled for $9 over the booked amt. They then put us on the 3rd floor with no elevator. Sparsely occupied, no one else was on the floor so it didn't bother us as it had a nice view of the beach. The room was nice but rather dirty and warn and the first night was cold in December. They had given us the wrong remote for the A/C but quickly provided the correct one. Stained comforters and smudges on most surfaces. For the 5 nights we stayed, they did not provide water or towels for 3 of them. Breakfast was minimal and on the last two days we had only one option for cereal (sugar puffs--ugh.) The hotel was located well as it was about on the beach and close to the Malecon, but for just a few dollars more, we could have been at the Playa Bonita with a heated pool, right on the beach next door.

    « Never Again »

    While staying in a hotel, especially a major chain, you expect a certain amount of security. My bank card was stolen out of my wallet that I left in our room. I have absolutely no doubt that this is when it was stolen. It was the ONLY time I left my purse unattended. I had not used my bank card at all for several days prior to entering Mexico.

    « Good hotel for an affordable price »

    This was our first visit to Rocky point. We were a group of 4 students travelling from Phoenix, AZ. As any student would do we were trying to find the cheaper hotel at the best location possible. And this is one of them. Its very close to beach and ATV rentals. The ATV's were super fun until we met with and accident. So drive safe.

    « Many changes have been made for the good!! »

    Our off road race team, Wide Open Motor Sports, have stayed here many times and I have to say that this past weekends short stay, we noticed many positive changes. We too have had many of the same complaints as reviews posted but if you are in need of a inexpensive, clean and safe hotel close to everything, then this is the place. WE have noticed new towels, sheets, pillows, coffee makers and the rooms are much cleaner than they have been in the recent past. The shampoo and soap provided were much more plentiful as well as hand /face towels. The pool/Jacuzzi were clean as well as the parking lot and patio area. My only complaint was the continental breakfast was not that great this time! Hit and miss! THE POINT RESTURANT (on stilts!!) at the fish market has good food with good prices.

    « night in puerto penasco »

    2 day trip was great; hotel was clean just lacking some of the amenities, were there now gone that most of the none resort everyday Mexico. What kind of life would it be with no local life experiences in any country.

    « Not bad for the price in Mexico »

    Nice and clean. Everything in the room worked except the TV remote. And, only one channel in English. Beds very clean and comfortable. Breakfast was very adequate but very small room. So if weather does not allow to sit outside it is quite crowded. We did not get a room type that we reserved, sea view with balcony. The desk clerk said none were available although we checked in just after check in time. Its Mexico so there is no reason to try to argue. Our reservation was non-refundable so we had no choice but to accept the room assigned.

    « Not the best »

    We were the only guests there, I believe. Room was clean. Beds were horribly hard. We had brought air mattresses to put on top, which helped. Hard pillows. No towels, washcloths etc in room. My husband went down to the front desk and they said they would bring them up. Hour later, still no towels. He then gave my husband pool towels instead. It worked, mostly. We only there for 3 nights. Quick trip. But I would not go back. It was quiet though. Kind of weird to be the only guests in that whole hotel for all the nights except one. There had been a big event the weekend before, so maybe that is why no other guests. I think that was a first.

    « Our revisit to Laos Mar »

    We are not looking for fancy but clean. The grounds were nice and the pool was sparkling which I realize is not easy in the humid weather. The room was comfortable and the air conditioning and WiFi worked perfectly. That said, this was our second stay. They upped the continental breakfast in presentation and offerings which was a huge improvement. The first time we stayed the tub was filthy with soap scum and dingy. We complained and it was "cleaned". We ended up wearing our flip flops in the shower. This time upon arriving we threw back the bed covers and one bed had 3 types of hair; long brown, short black and a pubic. It was changed within 5 minutes after we reported it but the maid was not happy. After she left we looked at the tub. Not having the courage to complain again, I got some non abrasive bleach scouring powder, a scrubby, gloved up and cleaned it. We left the tub in better shape than when we arrived. We like the hotel and the convenience. I would just like the assurance that the linens were changed and a clean tub.

  • 4
    « Close to beach »

    This hotel was walking distance to the beach and my son had fun in the pool all week. The continental breakfast was busy and lacking to my taste. The wine bar had live music on the weekend and very entertaining.

    « Laos Mar »

    We have traveled to Rocky Point many times through the years and realize this is Mexico. Our stay this time was noisy as the wine bar next door was hosting a private event that didn't close down until after 2 a.m. The second night was more peaceful. The room appeared clean and beds were comfortable. Our complaint was the tub had a black ring around it. We asked for another blanket and the tub to be cleaned. We received the blanket and were told the tub had been cleaned but it wasn't done properly as I could scrape the soap scum off with my nail. Nasty. Skp the continental breakfast unless you have little ones it is a waste. Gallon of milk, loaf of white bread with a toaster, small boxes of cereal, apples and bananas with weak coffee. We did get a swinging deal for our rate but definitely would not pay the posted rates at the desk. Overall the appearance of the hotel was good. Our chief complaints were 1 noisy night out of 2 and a dirty tub.

    « limpieza! »

    the hotel is very nice and well located by the beach, employees attitude super friendly. the only problem was that one of the beds in our room had stained pillowcases with blood unfortunatly it was our daughters bed and they did not said anything until we where checking out! gross. The water in the jacuzzi was cold.

    « good price convenient location »

    Booked in advance for three nights, small hotel with reasonable amenities. good for families. given a room with a balcony and sea view. Ordinary clean american style room. Ivan was very helpful on the desk and answered all our questions. Extra towels were provided by the maid and everything appeared to work. A couple of light bulbs were out but no issue.It seems standard in mexico that beds are made of a solid base, or concrete with a mattress making them uncomfortably hard. Continental breakfast, which continent I do knot know.Give it a miss, go into town.The hotel had a pleasing friendly atmosphere. At short notice I would revisit.


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·Aus Richtung Norden: Der Highway Sonoyta Nr. 8 mündet in den Blvd. Benito Juarez. Fahren Sie weiter geradeaus, vorbei an drei Verkehrsampeln, und biegen Sie an der dritten Ampelkreuzung rechts ab auf St. No Releccion. Fahren Sie weiter, überqueren Sie zwei weitere Ampelkreuzungen und Eisenbahngleise. Fahren Sie weiter, überqueren Sie die Rückseite des Büros von "Las Palomas", und biegen Sie an der ersten Einfahrt links ab zum BEST WESTERN Laos Mar Hotel & Suites. · Aus Richtung Süden: Die Bundesautobahn Nr. 003 geht über in den Blvd. Freemont. Fahren Sie weiter bis zur Ampelkreuzung mit dem Blvd. Benito Juarez. Biegen Sie dort rechts ab , und fahren Sie geradeaus bis zur nächsten Ampelkreuz...

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