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Vorteilscode

Best Western Plus Hotel North Savannah, Port Wentworth

4.0/5  - basé sur 272 notations.
115 Oleary Road, 31407-9661, Port Wentworth, United States - Karte ansehen
Best Western Plus North Savannah - Außenansicht Das Best Western Plus North Savannah ist ideal in Port Wentworth Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Erleben Sie die Gastlichkeit der Südstaaten im Best Western Plus North Savannah. Unser Hotel liegt direkt abseits der Interstate 95 und nur eine kurze Fahrt von der Altstadt von Savannah entfernt. Der internationale Flughafen von Savannah, Tanger® Outlets Mall, Tybee Island, Hilton Head Island und preisgekrönte Golfplätze sind ebenfalls nur wenige Minuten entfernt. Das ausgezeichnete Service- und Ausstattungsangebot des Best Western Plus Savannah North macht Ihren Aufenthalt noch angenehmer. Am Morgen servieren wir allen Gästen ein köstliches kostenloses warmes Frühstücksbuffet. Jedes Zimmer ist ausgestattet mit gemütlichen Betten von Serta®, 42"-Flachbildfernseher mit HDTV, Kühlschrank, Mikrowelle, Safe und kostenlosem High-Speed-Internet. Unsere modernen Freizeiteinrichtungen umfassen einen Swimmingpool (im Freien) und ein Fitnessstudio. Geschäftsreisende können sich leicht in unseren komfortablen Zimmern und im Business Center um ihre Arbeit kümmern. Mehrere Unternehmen, darunter Gulfstream, Citi Trends, Georgia Pacific, Colonial Group, Georgia Ports und International Paper liegen ebenfalls ganz in der Nähe. Die 110 m² großen Veranstaltungsräume mit ausreichend Platz für 123 Personen sind ideal für Ihre nächste Konferenz, Tagung oder ein Bankett. Ob Sie ein geschäftliches Event oder ein Familientreffen planen, unser Hotel bietet stets das perfekte Ambiente. Ganz gleich, aus welchem Grund Sie nach Savannah/Port Wentworth reisen, unser renommiertes reines Nichtraucherhotel bietet Ihnen die besten Unterkünfte zu einem attraktiven Preis. Buchen Sie noch heute Ihren Aufenthalt, und erleben Sie die Gastfreundlichkeit und den ausgezeichneten Service des Südens. Wir wünschen einen schönen Aufenthalt.

Best Western Plus

Hotel North Savannah

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Safe
    Safe
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2016
Gebildet aus de 272 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
118
Sehr gut
68
Befriedigend
36
Mangelhaft
31
Ungenügend
19
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
3
Alleinreisende Alleinreisende
13
Familie Familie
105
Geschäftlich Geschäftlich
8
Geschäfts-<br>reisende Geschäfts-
reisende
44
Geschäftsleute Geschäftsleute
9
Geschäftsreisende Geschäftsreisende
23
Paare Paare
74
Reisen mit Freunden Reisen mit Freunden
26
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Very Comfortable Room & Bed"

5
09/11/2018

I was very impressed with this hotel. Everything was clean and nice. I had a non-smoking king room and it was very large with a separate sitting area with desk. The bed was extremely comfortable and I had a great night's sleep. I had requested a room away from the elevator and common areas and they put me at the very end of the hall and it was indeed very quiet. I will definitely stay there again and I do recommend this hotel.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Elizabeth, Thank you for the wonderful review. We are delighted to hear you enjoyed your stay and found the hotel to be nice and clean. Again, thank you and we look forward to serving you again on your next visit. Best Regards Management Team

"Pretty good size room"

4
01/11/2018

Heading back home from Florida and decided to get some sleep. Found this hotel nestled away in a quiet area. The room was quite big for the price and the bed was the most comfortable I have been on in a long time. The hotel staff was real nice and helpful. if I could, i would have stayed another night.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear James, Thank you for the wonderful review. We are delighted to hear you enjoyed your stay and found the hotel to be nice and clean. Again, thank you and we look forward to serving you again on your next visit. Best Regards Management Team

"2 night get away"

4
29/10/2018

Hotel was great. Pool was under renovation. Breakfast was good and staff was accommodating and friendly. We were able to get a King Suite at an affordable rate. Only down side is that the location was somewhat near a train track and there was some late night noise. Would stay there again.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Kerry, We are delighted you enjoyed your stay with us and thank you for the feedback! We are happy to hear that we were able to provide you with all the amenities in your room that made for a comfortable stay. However, we apologize for few shortcomings. Thank you for your feedback and please know we appreciate your comments. Thanks once again and we look forward to seeing you soon.

"Absentee Mngt...stay at your own risk. Problems-Forget about it...not getting solved"

1
20/10/2018

The Room was nice...that's where the "Good part" ends. My wife has a "walking disability". I asked at time of reservation, to be in a room, centrally located, regardless of floor, but near the elevator. We were as far away as humanly possible. Upon going out to eat, we discovered that the Safe had been left Locked by the previous occupant. We called down, asked it to be Unlocked, and gave them permission to Enter while we were out. NEVER HAPPENED!!! Came down for Breakfast at 8 AM. About a half dozen people in the Dining area. No Coffee! Ran out! No Eggs. Ran out! No Maple Syrup. (instead of getting some for me, I was told that it was "under the counter in one of several cabinets" that I could look for. Coffee & Eggs came in about another 15 minutes. The Waffle Maker Timer runs for 2:30 minutes. Brown on the outside, but when you it back to your table & cut into it, it is somewhere between raw & looking like undone White Bread! All the while, throughout Breakfast, I was "serenaded" by the sound of an unending phone ringing at the Front Desk (since most of the time, no one was there to answer it). It looked like She was also helping out with Breakfast. In short, this Hotel was woefully understaffed. It almost looked like the Owner/Mngr was simply "Milking" the property, to maximize profits w/o regard to Customer Service. I asked to speak to the Manager On Duty...None! I asked if they could be called. "No"! I asked if the Property were to be "On Fire, could you call the Owner/Mngr"? "Yes" "Good" I said, "then call them now!" "No" was the response. I left my Business Card, requesting a call back. Two days later, still no response. TOTALLY RUN BY NEARLY ABSENTEE MANAGEMENT! (Or so it appears?) This place is to be avoided like the Plague. I am "reaching out" to BW Corporate. Remains to be seen if they will respond? UPDATE: I must have called, literally, a dozen times, by way of follow-up, to reach a Mngr. The Front Desk recognized my voice & knew my name. Never, ever, would Mngt take my Call, or call back. BW Corporate was all but USELESS! To repeat-THIS PLACE IS TO BE AVOIDED. "Abandon all hope, ye who pass this way". Truly, I have read some of my fellow travelers Favorable reviews & I must wonder: Are we talking about the same place? Now, I "get it"...if your room is "okay", and basically, you're "in & out" with no "needs", then your experience is reflective of your review, but having asked for anything, and being totally "shut out" leaves a very Bad Taste when Mngt is Totally non-responsive.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Guest, Thank you for your review. please accept our deepest apology for the inconvenience you encountered during your stay. I have raised your concerns to the management heads to look into the issues you have mentioned and to resolve it as soon as possible. Once again we apologize for the inconvenience caused. Thank you for your feedback and we value your business. Best Regards Management Team

"Everything Was Awesome"

5
09/10/2018

Everything at this hotel was awesome. I have stayed there before and will again. Staff were friendly and very accommodating. Area is great and close to everything. Usually stay there on my way to Florida. Breakfast was everything I expected.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Reid, Thank you for your review! We pride ourselves on providing guests with clean, comfortable rooms and excellent service, and your comments let us know we are achieving that goal! We appreciate your time and feedback, and look forward to welcoming you again soon! Best Regards Management Team

"Decent short stay"

3
07/10/2018

Ok place for a quick stopover. Undergoing renovations which should make even better. Comfortable room and decent breakfast. Staff was friendly and abundant. Did get assigned a room with a sleeping family in it, which was traumatic for both families at 12:30AM, but the issue was quickly resolved.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Jennifer, We greatly appreciate your comment regarding your recent stay with us. Hearing that a guest enjoyed his or her stay at our hotel is encouraging. We apologize for the little inconvenience while checking to your room however glad that situation remedied quickly. Thank you very much for your feedback and we look forward to welcoming you again. Best Regards Management Team

"Noise!"

2
23/09/2018

About 25 minutes by car towards Savannah district. When we arrived at the hotel, the television in the lobby was the first thing that caught our attention. Loud volume. Very loud. The receptionist was new. She was nice, but she had not been well trained in many aspects of her work. She did not have much knowledge about things – it wasn't her fault, they just had to take more time with her. She asked me to pay for my reservation. She had not realized that it was already paid with Expedia, she had to go into an office to ask what she should do... another woman came out with her phone in her hand playing a game... and told her that it was ok. They gave us a room (406) from where, as soon as we entered, we had to run away because of the foul smell of urine that it had. They gave us another, the 202, it was fine. Nothing out of the ordinary. A very ordinary hotel. The room, very normal, truth be told. Not bad for one night. They have information in the bathroom about "green stays" and how to help preserve the environment by taking advantage of towels or refusing to receive room service to save the environment. Contradictorily to this, absolutely everything at breakfast was disposable: plates, cutlery, napkins… how many tons of garbage do these produce as well? It seems to me then that the notice about taking advantage of the towels didn't really have an environmental purpose but had more to do with saving a few dollars in external laundry services. Seriously, they should think about all the garbage they produce... their grandchildren will pay the consequences... they should take note of what other major European hotel companies are doing worldwide in relation to the production of garbage... The minibar door was greasy at the top. The ironing board was stained, and the level of carpet cleanness was not adequate for an empty/clean room. The breakfast very average, very American - greasy sausages, bread, some fruit, yogurt… it wasn't bad for one night, but they were missing things like some simple turkey ham, cheese, and lighter products. Not all of us want to ingest thousands of greasy calories first thing in the morning. During the breakfast time, there were 4 staff members in a corner talking all the time... without stopping... it was a little annoying. Between the volume of the TV and this, the truth is that you cannot have breakfast in calm and peace.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Diana, Thank you for the feedback. We have taken all comments very seriously. I'll certainly communicate with my team about the issues you experienced and we will work on them. please accept an apology for the inconveniences you encountered during your stay. Thank you again for your time, and I hope we will be able to exceed your expectations in the future. Best Regards Management Team

"Great Breakfast!"

5
04/09/2018

Our stay was great! Our room was very clean and the bed was comfortable. Their breakfast was awesome. There were so many things the choose from and it was all hot and fresh. We will definately come stay again next time we visit Savannah!

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear William, We appreciate your lovely review and comments regarding your most recent stay with us. Our number one goal is to provide all our guests with an excellent experience during their stay. We thank you for your business and cannot wait to serve you once again! Best Regards Management Team

"BEST WESTERN PLUS NORTH SAVANNAH"

5
03/09/2018

This Best Western is an excellent place to stay...right off I-95 with nice clean rooms with a friendly staff and close to Savannah without being too close. Good breakfast seating and quite a nice selection of breakfast items. Would definitely stay here again.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Karen, Thanks for your comments. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We hope to see you again soon Best Regards Management Team

"Will return when in area"

5
28/08/2018

I enjoyed my stay again. I have stayed here a few times and will continue to return when I am in the area. The rooms are awesome. Nice and clean. The staff is very friendly also. Only wish they had smoking rooms.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Terry, Thank you for your review! We pride ourselves on providing guests with clean, comfortable rooms and excellent service, and your comments let us know we are achieving that goal! We appreciate your time and feedback, and look forward to welcoming you again soon! Best Regards Management Team

"BE aware of the 3am SCAM!"

1
24/08/2018

Talked with Renee and Deanna at the motel in Savannah about my stay in June. They have informed me it is Best Westerns policy to take money unannounced, and quote prices intended to deceive and steal from your customers.. Those were my words, their words were policies of their motel. I was quoted a complete price by the clerk, I Paid a Complete price upon arrival and got scammed in the middle of the night (3am) by this motel. I have stayed at motels all across the country and have never been stolen from with the explanation of its company policy! WOW, unbelievable. Best Western use to have a good reputation but this place is destroying it.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Guest Please accept our apologies for the inconvenience that you experienced about your room charges. This is a standard hotel practice that rates quoted by hotel staff are based on check-in date and the requested room type but DOES NOT include taxes. As required by law, hotel must collect 13% sales tax plus $5 Georgia state hotel-motel fee per night. To learn more about hotel mandatory taxes, please visit Department of Revenue official website. https://dor.georgia.gov/state-hotel-motel-faq We're delighted that you enjoyed your room and all the amenities. We hope to have the opportunity to host you again. Thank you for choosing us for your visit to Savannah. Best Regards Management Team

"Horrible"

1
16/08/2018

Horrible hotel in North Savannah. AC not working and bug/ants all over bathroom floor. Maintenance came after midnight to fix, all he did was unplug ac and plugged back in, worked for a minute then turned off again. sprayed pesticide all over bathroom floor and just left it so we couldn't walk on the floor. Told I would get a refund at the front desk but they lied. Never staying at Best Western again and will tell all of my friends and family the same.

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Jack, Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. We appreciate your candid feedback and have used it to improve and provide a better experience for our guests. We hope you will give us a chance to change your opinion in the future. Best Regards Management Team

"They allowed pets"

5
02/08/2018

It was clean and nice, the only drawback was the extra 30.00 for having a small pet, other than that it was an excellent place to stay. The queen size beds were very comfortable. The air conditioning worked very well in fact we had to turn it off because it was so cold. Once it warmed back up we turned it back on and it was fine, I think it just got turned down a bit too much. It was a great stay!

MasterkeyHospitality, Hotel Marketing Agency at Best Western Plus North Savannah, responded to this review
Dear Terria, Thank you for providing us with feedback from your recent stay. I am glad to hear that your stay was comfortable, but I apologize for the shortcomings you experienced. Thank you again for your time, and I hope we will be able to exceed your expectations in the future. Best Regards Mangment Team

"Nice hotel"

4
22/07/2018

I always stay here when in that area. It is always convenient for local family get-togethers. I know I'll be staying again when in the Area service is good breakfast in the amenities are good it always fits my needs.

MasterkeyHospitality, Others at Best Western Plus North Savannah, responded to this review
Dear Guest, We are delighted to read your wonderful comments. Our team works hard to ensure a satisfying experience for all our guests and we are pleased to hear that yours was a satisfying stay. We are looking forward to welcoming you soon again. Best Regards Management Team

"Good Stay"

5
20/07/2018

I used Hoteltonight.com. Found an inexpensive room at a very decent price. Its always nerve wracking to just book a hotel and not know much about it prior. I was pleasantly surprised at the cleanlienss and the hotel overall. Would definitely stay again and recommend to others.

MasterkeyHospitality, Others at Best Western Plus North Savannah, responded to this review
Dear Marb, Thank you so much for your kind review! Feedback from our guests encourages us to always aim for greatness. We appreciate the recommendation, and look forward to seeing you and your family again soon! Best Regards Management Team

"Last minute stopover, no reservations"

4
16/07/2018

Room was clean and ample room and amenities. They were short on towels but immediately replenished with asked to do so. Grounds were nicely appointed. Ample parking for moving trucks. Helpful employees

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, Wow, thank you for the wonderful review! We truly appreciate your honest feedback, as it lets us know that our hard work is paying off. Thank you again for taking time out of your schedule to post a review, and we hope to see you again soon! Best Regards, The Team at Best Western Plus North Savannah

"Nice place to stay"

5
31/05/2018

My wife and I stopped on are way from Tampa to Myrtle Beach. Hotel staff were very friendly and the hotel lobby was very clean. We had a standard king room and it was very clean and comfortable. We will definitely stay again when we go back to Myrtle Beach.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, Thank you for your review! We pride ourselves on providing guests with clean, comfortable rooms and excellent service, and your comments let us know we are achieving that goal! We appreciate your time and feedback, and look forward to welcoming you again soon! Best Regards, The Team at Best Western Plus North Savannah

"Great staff"

4
30/05/2018

It was a great hotel for a stop on our way to Florida. It was less expensive then other hotels in the area and a great value. Michelle and Mercedes were professional, caring, and very helpful! Would stay again

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Pam, We appreciate your feedback regarding your recent stay. I will make sure we celebrate Michelle & Mercedes' excellent customer service among the team!!! We pride ourselves on providing our guests with unforgettable experiences, and we are so happy you enjoyed your stay. We would like to thank you once again for choosing our hotel, and we look forward to welcoming you on your next visit to the area! Best Regards, The Team at Best Western Plus North Savannah

"Money hungry"

2
25/05/2018

I requested a one hour early check in like I have in hundreds of Best Western Hotels across America and they said it would cost me an additional $25.00.They had a party going on at the hotel with loud music being played well past midnight and from what the staff told me when I complained about everything it all comes down from the owner of the hotel.

nsheth912, General Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your most recent stay with us. We are disappointed to learn that you did not enjoy your stay with us. We have investigated your claim and learned that there must have been a slight issue in communication. The early check in fee only applies to guest that would like to check in before checkout time (11am). Check in time is at 3:00pm. I reviewed your reservation. I see that you were not charged for checking in before guaranteed check in time. Our meeting room closed at 9pm. If there was a party going on after midnight, I am pretty sure that we would have shut it down immediately due to the mandatory noise ordinance enforced by the hotel and the City of Savannah. I can assure you that all of our staff has been made aware of all hotel policies and procedures to ensure that you or any future guests does not have the same type of experience you had in the future. If i can be of any further assistance, please give us a call at (912) 964-0840. We hope to have another opportunity to exceed your expectations should your travels bring you back to the Savannah area. Sincerely, Nirav Sheth GM

"very unhappy with accomodations"

2
22/05/2018

Stayed 3 days and bug on bathroom floor was there the whole time difficulty with room keys not working especially on arrival numerous peoples keys didn't work upholstery dirty/soiled hair in bathtub on arrival &mine wasn't the only one ran out of food constantly I was on a bus tour and there was 40 of us

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. We appreciate your candid feedback and have used it to improve and provide a better experience for our guests. We hope you will give us a chance to change your opinion in the future. Best Regards, The Team at Best Western Plus North Savannah

"Clean Hotel"

5
05/05/2018

We had a really nice stay at this hotel in savannah, ga. The hotel and the rooms were really clean and spacious. Really enjoyed the breakfast in the morning. Also it is not too far away from downtown savannah.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, We are delighted you enjoyed your stay with us and thank you for the feedback! We are happy to hear that we were able to provide you with the clean room and good breakfast that made for a "really nice" stay! Thank you for your feedback and please know we appreciate your comments. Thanks once again and we look forward to seeing you soon. Best Regards, The Team at Best Western Plus North Savannah

"Comfy and clean"

4
28/04/2018

Stayed here for the night because hubby had cataract surgery and needed to return to the doc the next morning. It's a convenient location right off 95 and outside Savannah. Nothing exciting about the locale but we only needed a place for him to rest and sleep. Place was well kept and beds were comfy. Continental breakfast was available in the morning. The strength of this spot was the front desk personnel who were extremely friendly and warm. Price wasn't bad.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Cheryl, Thank you for spending your time to give us a kind feedback on your recent stay! It's pleasing that you remarked the convenient location of our hotel and that you noticed our friendly and helpful staff. Certainly we have passed this on to our employees. We are looking forward to welcoming you again during your next stay in Savannah, and hope we can prove our high standard of hospitality again. Best Regards, The Team at Best Western Plus North Savannah

"Wonderful Stay"

5
26/04/2018

I have always stayed at the best western and this is one of the best I have stayed at. I really enjoyed my stay and the breakfast in the morning was great. I would definitely recommend this hotel and will be back on my next visit.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, Thank you! We are so excited to hear that you had such an enjoyable stay with us! We strive to provide our guests with the highest levels of service and satisfaction, and your comments let us know we are doing a great job. We're so glad that we get to be the best hotel that you've ever stayed at!! Thank you for your patronage and your feedback, and we hope to see you again soon! Best Regards, The Team at Best Western Plus North Savannah

"Loved it"

5
24/04/2018

Stayed at this hotel for 2 nights during our visit to savannah and "loved it". All of the staff were very pleasant and accommodating. The breakfast in the morning was really good and the attendant was courteous. It is few minutes away from downtown but the drive is very short.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Lindsey, Thank you for your recent review of our property. We are always pleased to hear our guests enjoyed their stay with us. Our highest priority is to provide pleasant and friendly accommodations, and we appreciate the confirmation that we are doing just that! Thank you again for your feedback, and we look forward to your next visit! Best Regards, The Team at Best Western Plus North Savannah

"Great stay for me."

5
21/04/2018

This was my first time staying at this Best Western, Carrie at the front desk greated me with a smile and welcomed me to the hotel. She was very helpful and courteous and made my stay a comfortable one.I travel a lot and it would be nice if all of the front desk people were as courteous as Carrie. I would stay here again if ever in the area.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Julius, We appreciate your feedback regarding your recent stay. I will make sure we celebrate Carrie's excellent customer service among the team!!! We pride ourselves on providing our guests with unforgettable experiences, and we are so happy you enjoyed your stay. We would like to thank you once again for choosing our hotel, and we look forward to welcoming you on your next visit to the area! Best Regards, The Team at Best Western Plus North Savannah

"Savannah"

4
21/04/2018

We enjoyed our three night stay. The price was much better than the historic district of Savannah. Very friendly staff that took care of a minor problem with our room. This is the third Best Western we have tried in this area, and it is the best one we have tried.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, We greatly appreciate your comments regarding your recent stay with us. We do strive to ensure all of our guests needs are met providing superior customer service. I will be sure to pass this onto our team. We are very happy to be your favorite in the area!! On behalf of the staff and myself, we look forward to your next visit. Best Regards, The Team at Best Western Plus North Savannah

"Just Fair At Best"

2
20/04/2018

This was our main hotel on a bus trip to Savannah/Charleston. I would not recommend this place. The hotel staff appeared to be disinterested at best. There were about 40 people in our tour group. Just about everyone of us had issues with the housekeeping aspect of the hotel! Our room was missing hangers and there was mold on the shower curtain liner. The hangers I could see, the mold, there's simply no excuse for that!! Many in our party complained of not having their rooms cleaned. When all of these issues were brought to the attention of our tour group guide, she requested to see the manager. She was informed that the manager did not come in till about 10am. In general, this place is in need of a major overall from the top down!! There was even a morning that although breakfast is served at 6:30, there was no coffee for at least 20/30 minutes later. If you're heading to Savannah, or anywhere else in the vicinity, I would bypass this hotel!

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best Regards, The Team at Best Western Plus North Savannah

"Dirty"

2
12/04/2018

We stayed en route to Savannah. Checked in late and front desk staff was very nice. Apparently we got the very last room in the place. At first glance it looked fine but it was not. As soon as we turned the sink water on the handle fell off. We screwed it back on but it just kept falling off. Under the mirror was disgusting, looked like it wasn't cleaned in months. Ironing board was broken (shown in picture). Tub floor was dirty black and disgusting. Spilt food on bed not cleaned up. ( All shown in pictures ). Housekeeping is obviously lacking. Breakfast buffet was ok, But busy and tables were all dirty. Would not stay again.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, We are so sorry that your stay with us was less than satisfactory. It appears that we definitely failed when it comes to housekeeping. My staff and I reviewed each of your comments and have taken appropriate action to resolve each issue. We have also looked at your pictures and shared them with housekeeping. Again, we are terribly sorry that your experience with our hotel was not a good one, but invite you to give us another try. We greatly appreciate your feedback, as it helps us to improve and provide a better experience. Best Regards, The Team at Best Western Plus North Savannah

"Nice stay"

5
07/04/2018

I really enjoyed being at the Best Western. I was close to my uncle and aunt's house. It was near the Tanger Outlet in Pooler. It was a peaceful location. Lots of restaurants in Garden City and Pooler. Nice place to take a break.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, Thank you very much for your positive feedback. We are pleased you found our location satisfactory to your needs and enjoyed your stay!! Again thank you for taking the time to post a review, and we hope to see you back very soon! Best Regards, The Team at Best Western Plus North Savannah

"If it could go wrong...."

2
05/04/2018

Stayed night of 4/3/18. Check in by two people took 20-25 minutes and I could not get any response as to why. It was as if I wasn't there asking a question. Finally climbed into bed and noticed toilet was running. Tried to turn on TV in every which way but finally discovered there was no power cord. When technician came up he searched all over the room for one and then went to get one. Nice guy; brought us some water; we did not know it was available downstairs. When I reported the toilet and TV issues the next morning, the clerk did not seem to care and did not even offer an apology. When I reached my destination, I discovered that my credit card was charged for the stay even though I prepaid with American Airlines Advantage Miles. I called and was told it was a mistake and that I would get an email that showed the charge was reversed... I am still waiting....

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear David, Thank you for taking the time to review our property. We apologize for failing to meet your expectations in several areas. We appreciate your candid feedback and have used it to improve and provide a better experience for our guests. Please note: It takes 3-5 business days for the refund to post on your bank account. If for some reason you do not have it by then, please call us at (912) 964-0840. We hope you will give us a chance to change your opinion in the future. Best Regards, The Team at Best Western Plus North Savannah

"Good stay, good value, good location."

4
25/03/2018

We stayed two nights. The hotel was easy to find and conveniently located near Savannah. We enjoyed our stay and would do it again. The hotel was clean and staff was friendly. Not sure if it was new or newly remodeled. The rooms were nice. Average hotel room. We had a room with two queen beds, refrigerator, small microwave, iron, hair dryer, desk and a side chair. The room was comfortable for three adults. There is no view, as well as some road noise from traffic. Not enough to bother us. I did find the linens on the bed to be very thin and not warm. We asked for two extra blankets, which were promptly delivered, but were more like sturdy sheets. The location was great for shopping at the outlets in Pooler or exploring Savannah. . .about 10 minutes away from each. Nothing to speak of for restaurants nearby, go into Savannah. . .worth the effort. Would stay again.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, Thank you for writing a review about your recent stay with us. We do value your business and your feedback. We are glad our accommodations and amenities contributed to making your stay a comfortable one. I apologize for letting you down on some aspects of your stay that being that you were cold, and the noise from the interstate. Again thank you for posting your comments and we hope to see you in the near future! Best Regards, The Team at Best Western Plus North Savannah

"Close to I95 short drive to Savanah clean and quiet"

4
16/03/2018

Spent one night on our way north. Easy to find beside I95. 20 minute drive in to Savanah for dinner. Clean. Quiet. Comfortable bed. Good free wifi. Good free breakfast. Free parking. Friendly reception.

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, Thank you so much for this kind review! Feedback from our guests encourages us to always aim for greatness. We appreciate the recommendation, and look forward to seeing you and your family again soon! Best Regards, Best Western Plus North Savannah

"Home away from home"

5
11/03/2018

The staff was very professional and made us feel at home from check in to check out. Kawaka was very helpful and got us set up with the rewards program. The ladies were friendly and fun to talk with..

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear Valued Guest, Wow! Thank you so much for the wonderful comments regarding your recent stay at our hotel. We're so delighted to hear that our staff was friendly, accommodating, and efficient. We will be sure to celebrate their hard work! Thank you again for the feedback and we look forward to seeing you again in the future! Best Regards, The Team at Best Western Plus North Savannah

"Not A Plus"

4
28/02/2018

Nice hotel , very friendly staff and efficient . Rooms ok but not the ssme as other BW Plus rating . However hotel is fairly clean and has been given a face lift on inside, it's vlose to several truck stops as its tight of I 95

MasterkeyHospitality, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
Dear George, Thank you so much for taking time out of your schedule to post a review regarding your recent stay at our hotel. We're pleased that you found the staff to be friendly and courteous and the property to be nice and clean. We invest a lot of time and effort into training our staff and maintaining our facilities at top level, and your comments let us know that we're doing a good job! Thank you again for the feedback, and we look forward to seeing you again soon! Best Regards, The Team at Best Western Plus North Savannah

"A welcome "port" in a storm!"

4
06/02/2018

I was driving my children from Florida to South Carolina on January 3 when a freak snow storm hit the Savannah area. (It has not snowed there in almost 30 years, so this is not an area equipped to clear roads, etc.) Interstate 95 was closed by authorities, and some secondary roads were also closed, so we quickly needed to find a hotel for the night. I was immensely grateful to find this hotel had a few rooms left, as there was a mass exodus from the interstate. The two ladies at the check-in desk, Deona and Sequoia, did an excellent job getting everyone checked in under pressure of long lines and frayed nerves of some customers. I was particularly impressed with how they handled an emergency situation when a guest called down to say he thought his wife was having a stroke, and then when it was discovered that another guest had smuggled his dog into the hotel without telling any hotel staff. The hotel was clean, comfortable, and a very welcome "port" in a storm. We appreciate this staff!

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your stay with us. We are so happy to learn that you enjoyed your experience at the Best Western Plus. We look forward to another opportunity to provide you with a excellent service should your travels bring you back to the savannah area. Thank you so much your comments and loyal is greatly appreciated. Thank you Deona Williams

"Great Staff"

4
17/01/2018

I was on my way to Florida for a month and ran into a snowstorm in southern South Carolina. The highway was a disaster. I called ahead to the Best Western in Port Wentworth Georgia, knowing that I had to get off the highway They took my reservation. This was in the middle of the afternoon. By 5 o'clock I still wasn't moving on the highway, I called them to confirm that I still wanted that reservation, that I would be there. They said you are confirmed. By 8 o'clock I still wasn't moving on the highway and I called once again to confirm that I would be there. They said you've got your room we will see you when you get here. I finally got there at 9:30 PM, the two young ladies that were at the desk were so welcoming to me they called me by name and said Oh so glad you made it. We would not have given up your room. Many people came in after me, there were no rooms left. If I had not called ahead I would not have had a room, but they kept my reservation for me. I am so thankful for these young ladies. It was a very stressful time and they made it so much better. They even helped me get my luggage up to my room. These ladies went above and beyond. And I would give them a gold star. I would always stay here if I was traveling and needed a place near Savannah. The hotel is old, clean, breakfast is adequate, but the staff is exemplary

"Had a great night at this hotel"

5
06/01/2018

While being on the road for 10 hours we booked this stay on the fly arriving very late. The staff were so friendly and took the time to answer all our questions (breakfast, serving times, internet, check out times, etc.). Normally we would know these things about planned hotel stays, but since this was done on the fly, we had a ton of questions. Also, we normally had another hotel we would stay at this I-95 exit, but that other hotel increased their rates that night (New Year's Eve) where this Best Western was still normally priced. The hotel is modernly renovated. We were very pleased and will stay there again!

"Best Western Plus?"

3
04/01/2018

I am not sure why this is a Best Western Plus. First of all they need some training in hospitality.Next this was supposed to be a handicapped accessible room. The bed was so high I had to struggle to get into it. The toilet was so loose it wobbled. The slide bar for the showerhead was missing and the showerhead leaked badly. I asked the front desk for a showers and they were out. They were out of girls at breakfast. The breakfast person was busy watching tv. Will not stay here again.

"Excellent hotel close to Savannah"

4
03/01/2018

The hotel is very easily accessible from I-95. The hotel is very clean and has good rooms and amenities. There are restaurants nearby and pilot travel center right across for snacks etc. The breakfast was good and the person managing it was very nice and helpful.

"Savannah"

1
02/01/2018

How does this hotel rate as a Best Western Plus? Probably the worst Best Western I have stayed at and I have been to about 25 different one in the past year. Has to eat my waffle with a spoon because they were out of forks at breakfast.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your most recent stay with us. We are disappointed to learn that we did not exceed your expectations. We will be sure to speak with our breakfast attendant to find out why there weren't any forks fully stocked when you needed one. Once again, we do apologize for the inconvenience. Please give us another chance to exceed your expectations in the future. We hope that you consider staying with us again should you travels bring you back to the Savannah area. Thank you, Deona Williams

"Air conditioning broken, no one to help."

2
22/12/2017

Hotel room smelled and had a broken air conditioning unit. The window couldn't be opened either to cool down. We arrived late and the staff didn't help. I recommend going a couple exits in either direction and staying at a holiday inn express. They are typically a much nicer experience.

Deona W, Guest Relations Manager at Best Western Plus North Savannah, responded to this review
We are deeply saddened that your experience here at the Best Western Plus North Savannah was not up to your standards. We pride ourselves on catering to our guest needs. The air conditioning issues that you dealt with are being resolved asap, as well as the odor in the room. I graciously hope you will give us another opportunity to make things right with you and your next stay here at Best Western Plus North Savannah. Thank you for your feed back which will us help in future stays to come. If you have any questions, comments, wants or needs PLEASE feel free to contact me at (912) 964-0840, and will be more that happy to assist you. Sincerely, Sequoia M. Brockington Operational Manager Best Western Plus North Savannah 115 O'Leary Rd. Port Wentworth, GA 31407

"Best Western Plus North Savannah"

3
07/12/2017

Clean hotel conveniently located near Savannah International Airport. Friendly staff. There is a small gym with limited equipment and an outdoor pool. Safe parking also. Breakfast is provided with limited items but is enough to get the day started without having to go out. The hotel is not too far from outlet shopping and within 20 mins to downtown Savannah. It is a relatively inexpensive option.

"Poor service and cleanliness"

2
29/11/2017

We received no room service during our two night stay. It took us notifying the staff on two separate occasions just to get towels. The rooms are dated and were not the cleanest. There was splatter on the bathroom door and the comforter was stained. Overall the value was good but only if the hotel would have lived up to it's promise.

"travelling north"

4
26/11/2017

Quiet place to stay in Savannah area while travelling north from Florida Dining options are limited but good. fast food abundant Only one restaurant at this exchange. 3 miles north of large outlet mall.

"Staff was Very pleasant and helpful"

5
25/11/2017

I did take the time to get the name of the lady Who prepared the continental breakfast Maria .She was very good at her job. She was even apologetic for only serving pork bacon and sausages saying that she would speak to management about a different variety of meats .

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your most recent stay with us. We are disappointed to learn that we did not exceed your expectations. We have incorporated a variety of meat selections to our menu. We will be sure to follow up with Maria in order to make the necessary changes to ensure your satisfaction in the future. If you feel that there was something more we can do to ensure your satisfaction in the future, give us a call at (912) 964-0840. We look forward to hearing from you. Thank you, Deona Williams

"Staff"

4
17/11/2017

We were extremely impressed with the staff in particularly with Maria whose help and extremely pleasant personality made our day at breakfast. The hotel was also easy to get to from I-95. Room was clean and lived the bed!!

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting your review on your most recent experience with us. We are so happy to learn that you enjoyed your stay. We look forward to providing you with another excellent service when you return to the Savannah area. Thank You, Deona Williams

"Close to I-95, airport and shopping"

3
16/11/2017

My wife needs a hip replacement and cannot walk too far. I asked for a room near the elevator and was given one with no problem. The free breakfast was good and the breakfast area was large and clean.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your stay with us. We are so happy to learn that we exceeded your expectations.We look forward to providing you with a excellent service should you return to the Savannah area in the future. See you soon!

"Savannah Best Western Stay"

5
09/11/2017

We stayed three nights at this excellent Best Western Plus. Hotel was clean, great staff, breakfast, and at a good location. It is right on the interstate with many restaurant and stores in the area. Great place to base yourself to visit Savannah. We will stay again and recommend this hotel.

"Military gets screwed"

4
07/11/2017

MILITARY PAY MORE THEN AAA MEMBERS THAT PAY A $60.00 DOLLAR MEMBERSHIP FEE??? Military put their life on the line every day, but have to pay a higher price then a membership fee?? Than is not right, This is Best Westerns policy a cross the Nation and i will find an other hotel who respects what the military personal do for the FREDOM THIS COUNTRY HAS DUE TO ALL OF US. Thank you

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your stay with us. We are disappointed to learn that we did not exceed our expectations. Our AAA rate is not $60.00. The AAA rate gives it's members a 10% discount off our regular room rate. We appreciate all members of the military and there is a special rate given to our government employees. All rates are based on availability at the time of booking. You were given a substantial discount during your stay with us. If you feel that there is something more we could have done to make your experience better, Please feel free to give us a call at (912)964-0840. Thank You, Deona Williams

"Great Stay"

5
03/11/2017

Stopped at this hotel on the way to Florida. Called ahead to make sure they had a handicap accessible room. They front desk staff was very friendly and assured me that they had a room. Upon arrival the clerk greeted me with a smile, even at 1:00am, and had a room ready. On the way back from Florida my wife and I decided to stay there again...this time we booked through Trip Advisor...had a bit of a problem booking...Trip Advisor booked the room for 2 weeks out. After resolving the booking issue we checked into the hotel and again the desk clerk was wonderful. The rooms were both clean and comfortable. We will most likely stay there again since we travel to Florida to visit family a lot.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you so much for posting a review on your experience with us. We are so excied to learn that we exceeded your expectations. We look forward to providing you with another excellent service when you return to the Savannah area. We appreciate your business and your loyalty to the Best Western Brand. Thank you, Deona Williams

"Nice room - bathroom issue"

4
03/11/2017

The room was very nice, beds comfortable. My only big issue was the bathroom floor - there were hairs (not ours) mopped into the floor. They have peach juice as an offering for breakfast - a nice touch for a Georgia hotel and quite delicious.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your most recent stay with us. We are disappointed to learn that your expectations were not met. Your opinion means a lot to us. We will be using your feedback to make improvements. Thank you for bringing this misstep to our attention. We will be sure to share your review with our housekeeping staff in order to ensure that what you witnessed does not happen again in the future. Thank you, Deona Williams

"Family vacation"

5
30/10/2017

We stopped here on a return trip to WDW where my son was married. It was friendly, clean, the beds were comfortable and we enjoyed the free breakfast. We will definitely Stop here again on future trips.

"Excellent stay!!"

5
27/10/2017

Very nice hotel! Easy access to Savannah without pay the higher prices! The bed was extremely comfortable! Maria that helps with breakfast goes out if her way to be helpful!! Donna at the front desk was very informative!

"Disappointed stay"

2
22/10/2017

We recently stayed at the Best Western Plus North Savannah. A pleasant young lady named Sequoia checked us in. She was not aware of any extra points we were supposed to get on our account as gold level members. She advised us to ask someone in the morning. When we went to check out the next morning, we mentioned that we wanted to use rewards certificates toward payment of our bill to Kawaka , she informed us she already charged our credit card. We were also scolded twice that we should have given the rewards certificates to the clerk who checked us in. She was very rude and disrespectful. I was not about to give the certificates to someone who didn't even know we were supposed to get extra points for being gold level members. Kawaka did end up taking the rewards certificates for payment toward our bill, but not until she gave us an attitude and made us feel she was doing us a favor. She then refused to give us a receipt to show our credit card was credited for the amount charged after asking her twice. As far as the hotel room goes, it was clean and in good condition. But due to the poor customer service, I would not recommend this property.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your most recent stay with us.We are very disappointed to learn that you did not enjoy your stay with us. We spoke to you in reference to your stay and awarded you an additional 1,000 to your Best Western Rewards Account. Is there anything else you feel we could have done to exceed your expectations? If so, Please give us a call at (912) 964-0840. We hope that you give us another chance to provide you with a excellent service should you return to the Savannah Area. Thank You, Deona Williams

"Clean, pleasant employees."

5
19/10/2017

There was a problem with the shower curtain being too short and the head housekeeper came to our room to see the shower curtain problem. Kawaka checked us out and she signed me up for the rewards program. She is a very pleasant person.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your stay with us. We are so happy to learn that we exceeded your expectations. We look forward to another opportunity to provide you with a excellent service in the future. We appreciate and value your loyalty to the Best Western Brand. We look forward to seeing you again soon. Thank You Deona Williams

"Best of Savannah"

5
14/10/2017

Outstanding venue. Quiet, clean, great staff. Recently refurbished and very pleasant minimalist decor. Only negative no decent restaurants within 5 miles unless you prefer fast foods. With area and number of hotels motels, very surprised.

"Nice Place, But"

3
12/10/2017

Substandard staff makes this a place I wouldn't recommend even given the nice amenities. Check in was tedious. This is the first hotel we've stayed at in many years that didn't allow a one hour early check in. Were told to come back "after" 3pm. When we did check in they were disorganized.

"would definstely use again"

4
11/10/2017

polite and courteous wait staff. Awesome room service. Very good breakfast,especially the morning they had little omelets.Would definitely stay here again if in Savannah area.They had accommodations that we we did not have time to use

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your most recent stay with us. We are glad to learn that your expectations were exceeded. We look forward to seeing you again when you return to the Savannah area. Thank you so much. We value your business and your opinion. We look forward to seeing you again soon. Thank You, Deona Williams

"Eh..."

2
10/10/2017

Shower wall and curtain was not clean, had shampoo running down the wall, something black splashed on the curtain. The comforter on the bed had something brownish red on it and there wasn't even a comforter at all on the other bed. When I told the lady at check out, she asked me to stand there and wait for housekeeping to come up there so I could tell them about it. Why she couldn't handle it and deal with housekeeping later, I have no idea. I was given an apology by the housekeeping lady, she never once looked at me. Also, the breakfast was gross. I've stayed 12 nights of this year in 3 different Best Westerns and they were great! You'll be disappointed of you stay here.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your stay with us. We are disappointed to learn that you did not enjoy your experience with us. We would have loved the opportunity to ensure your satisfaction before you checked out. Unfortunately, you did not report your findings to the front desk until the morning of your check out. Please give us another chance to provide you with a excellent service. Give us a call when you return to the Savannah area, I will ensure that your next stay with us will be better than your last. Thank you for bringing this misstep to our attention, It helps us to improve. We appreciate your business and hope to see you again soon. Thank You Deona Williams

"Wonderful stay"

5
07/10/2017

I had an wonderful stay here. Everything was excellent the beds where comfortable. The breakfast was good. You have 2 wonderful workers name Mrs d & Vicky smalls made sure everything was great & okay. Thanks

"Clean and quiet"

4
06/10/2017

Nice quiet room just off of I-95. I am a local and got the room for out of town company. They had no issues and slept very well. They said the room was clean and comfy bed. I would use this hotel for out of town guests again.

"Cleanliness and Professionalism at the front desk"

5
23/09/2017

Our company is in town for the next 5 months , staying at your Hotel and from the moment I walked in Holly who works at the front desk ,was very helpful and so polite checking me in ,and explaining the extras in the hotel .i would like to thank Holly and the rest of the staff and management for being so accommodating . Sincerely , Chris Maillis Seminole Equipment Inc.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you so much for your kind words. We are so happy that you chose us as your home away from home. It can be difficult living in a hotel for 5 months, so if there is anything we can do to make your stay easier please do not hesitate to let us know.

"Love the beds"

5
20/09/2017

Holly at the front desk is amazing! Best customer service I had in a very long time. Rooms are clean wonderful, Most comfortable beds bathrooms are spacious and clean. In the morning they have a very selectful spread for breakfast.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you so much for your kind words regarding your stay. it means so much to us that you chose as as your home away from home, and we look forward to your return visit. Management team Best Western North Savannah

"Amazing Place"

5
19/09/2017

we recently had to evacuate our home because of Hurricane Irma.. In a tough situation with the hotel shortstaffed they did an outstanding job serving everyone. staff was extremely polite and hospitable. Amazing experience

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you so for your kind words about your stay with us. We are so glad that we were able to accommodate you during the evacuation from Hurricane Irma. It was truly a pleasure having you us, we only hope you will come back and visit us under happier circumstances. Happy and safe travels to you!

"Good hotel room and good service"

4
17/09/2017

Our room was every thing we expect of a BW Plus. The service was also very good. Breakfast included all the normal items and Maria did a very good job of taking care of the guest and keeping the buffet supplied. I will definitely stay at the hotel again.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your most recent stay with us. We are so pleased to learn that we exceeded your expectations. Thank you for bringing Maria's hard work and dedication to our attention. We will be sure to reward her for being a super star! We hope to have another opportunity to provide you with a excellent service should you return the Savannah Area in the future. Thanks again.

"Exceptional customer service"

4
14/09/2017

We recently passed through Savannah and after bookings.com booked our family of five in a room with a max of four we had to look for another hotel. We checked out three other hotels in the area and they were all dirty and the front desk staff were cranky to say the least. When we stopped at the Best Western Plus North Savannah it was different. Sequoia, the gal at the front desk was exceptional. I witnessed her working with several other customers and she was extremely professional, helpful, and friendly. My personal experience was the same. Sequoia went above and beyond the call of duty to make sure we had a clean comfortable place to stay.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you so much for your kind words. We are so happy that Sequoia was able to make sure you were taken care of. We will definitely pass this on to her so she can see what a difference she made in your experience. it was truly a pleasure to have you here, and we hope to see you again soon. happy, and safe travels to you. Rebecca Odom Operations Manager

"Horrible experience"

2
11/09/2017

Room was not clean when we got there had to wait to clean it and then they ended up giving us another room then the keys wouldnt work for that room also sheets were dirty and remote for tv not working

Deona W, Manager at Best Western Plus North Savannah, responded to this review
I want to apologize for the issues you had while checking in. The situation we were dealing with was not the norm for us. We had a lobby full of people looking for refuge from the storm and we had less than half of our staff because of the mandatory evacuations in our area. we are truly sorry that we failed to exceed your expectation, and I hope you will give us another chance in the future to earn back your loyalty and trust. Management Team Best Western Plus North Savannah

"Very good motel"

5
31/08/2017

Holly and Sabrina are very nice desk clerks and very helpful and courtious as well as management and staff it's a very quite and clean motel to stay at and i would recommend anyone to this motel we will be staying here more

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you so much for your recent stay with us. We appreciate your kind words describing your visit. I will be sure to share your review with Holly and Sabrina, I know they will appreciate it as well. It was truly a pleasure to have you stay with us, and we look forward to your return visit. Happy and safe travels to you!

"Service in the conference room"

5
27/08/2017

This hotel is one of the best ever we stay here every year and we enjoy it to the fullest. The breakfast is great, the service is professional and maintenance is amazing. The rooms and the waiting area is always clean amd smells good! Pastor Davis

"Excellent overall Service"

5
26/08/2017

Excellent room location on the first floor -we were told they allow pets on this floor but we found it perfectly clean! We totally enjoyed our stay at this BEST WESTERN - found everything about it was good - including the easy location to I-95 AND the eleven miles to OLD TOWN! ANOTHER IMPORTANT POINT IS THE FRIENDLINESS & HONESTY AND HELPFULLNESS of the STAFF! We forgot an expensive back support brace in our room when leaving and the honest cleaning person DID turn it in and the office personnel shipped it back to us!

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you so much for choosing us as your home away from home! We are so glad that we were able to help out with your support brace, and we are looking forward to your return visit in October.

"Would never stay here again"

2
21/08/2017

Poor service. Poor food selection for breakfast. Room smelled. Water pressure was minimal at best. Vending machines were empty and the pool was "closed for maintenance" for three days yet no one worked on it the entire time. Internet was so slow it compared to the dial-up modem days. Would not recommend this place to anyone.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for posting a review on your most recent stay with us. We are disappointed to learn that we did not exceed your expectations. Our hotel does not have vending machines. We have a sundry area on the first floor.There are several snacks and beverages available to purchase. We have just upgraded to Hargray Internet Services. I am unsure why the internet would have been slow, all of our other guest were happy and stated that the speed was great. Please give us another chance to provide you with a excellent service. If you have any questions or concerns, please feel free to call us at (912)964-0840. Thank You

"Graduation party"

5
09/08/2017

Holly at the hotel was exceptionally helpful. I had my graduation party there in the banquet room on Saturday, Aug 5th and we had a wonderful time. The staff went out of their way to provide assistance.

"Not the Best Western!"

2
07/08/2017

Although it was close to the highway and surprisingly quiet, the hotel itself was not the best. The room size was sufficient. BUT although it looked clean there was an odd mold like smell in my room that never went away and the shower had the faint odor of urine, there were also some sort of mites in the room (I still have welts). Also the phone had to be unplugged or it would not stop humming. The breakfast was not tasty at all. I had to go elsewhere to eat. The ONLY saving grace for this hotel was the front desk staff HOLLY and TYRONE were very accommodating and professional.

Deona W, Manager at Best Western Plus North Savannah, responded to this review
Thank you for your review, feedback and comments regarding your stay. We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained.Thank you for bringing this misstep to our attention, as it helps us to improve. I will be sure to investigate the issues you experienced and follow up with you on Monday morning. We hope you will give us another chance should you return to the area.

"just awesome"

5
03/08/2017

The room was very nice. The property was safe and clean. The front desk service was polite and sincere. What I liked best was that there were a number of places where we could go eat, get gas, drive to sight-see, and shop.

"Holly "

5
03/08/2017

Holly and Sabrina were awesome, they helped me with everything I needed and more.. it is very clean they are fantastic staff.. expect me to spend my money here again! They answered all my questions with ease.. very responsive

"Recommend for a Stay in Savannah Area"

5
31/07/2017

We had a great stay. We had one night to spend in the Savannah area on the way to Florida. The hotel was easy to find right off of 95 in a safe area. The price was great. It was an easy drive to downtown Savannah and Tybee Island. Nice clean rooms and good free breakfast. The ONLY suggestion I have is to get better blow dryers. I would definitely recommend to anyone staying in the Savannah area.

Deona W, Front Office Manager at Best Western Plus North Savannah, responded to this review
Good Afternoon, Thank you for posting a review on your most recent stay with us. We are delighted to learn that we exceeded your expectations. I will be sure to mention your suggestion for better hair dryers to our GM.Thank you fro bringing that to our attention. If there is anything further we can do to provide your with a excellent service,please give us a call. We look forward to seeing you again when your travels bring you back to the Savannah Area, Thank You

"Hotel stay"

5
29/07/2017

It was nice.Everything we needed. Room was clean and comfortable. We will come back in the future. Excellent location to restaurants. Easy on/Easy off at the Interstate. We'll be back when we visit Savannah and we'll stay 2 days. I would recommend this hotel.

Deona W, Front Office Manager at Best Western Plus North Savannah, responded to this review
Thank you for your review, feedback and your comments regarding your stay. We are thrilled to learn that we exceeded your expectations. On behalf of the entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the Savannah Area!

"Peaceful Nights stay"

5
17/07/2017

While passing through on I-95, we found this hotel, and while they wouldn't honor our travel coupon for the holiday weekend (July 4th), the clerk went above and beyond to get us a great rate. Room was spotless and very comfortable for the night. Would stay again if our travels brings us in this area again. They do offer a hot breakfast, but because of dietary restrictions we didn't have anything, but it was the normal waffle, cereal, breakfast meat, etc.

Deona W, Front Office Manager at Best Western Plus North Savannah, responded to this review
Thank you for your review, feedback and comments regarding your recent stay with us. On behalf of the entire staff,We thank you for your business! We are so pleased to learn that you enjoyed your experience with us. We do offer gluten free items for breakfast as well. Was there something you were looking for that wasn't available to you during your stay? If there is anything further that we can do to provide you with a excellent service, let us know. You can contact me directly at (912) 964-0840. Thank You , Deona Williams

"Smoke odor and ineffective AC ."

2
17/07/2017

We arrived about 10:30 pm after traveling all day and when we got to the room it smelled like smoke which my wife is sensitive to and the room was very warm. It was late and we were tired and did not want to change rooms. The room did not cool down until about 2am. Got about 3 hours sleep and then had to travel again. When I mentioned it to the two gals at the front desk they seemed very disinterested. Said they should have charged last person $200. because of smoking in room. I travel about 2 times a month but will not be stopping here again.

Deona W, Front Office Manager at Best Western Plus North Savannah, responded to this review
Good Morning, Thank You for posting a review on your most recent stay with us. We are so sorry to hear that your experience did not meet your expectations. Your opinion means so much to us. I assure you that our staff is very interested and concerned about any issues you may have had during your stay with us. We are a 100% non smoking hotel.We charge an additional $250.00 for guests who smoke in our rooms. We have since checked the room you occupied and discovered that the room had not been smoked in. We tried our best to accommodate you by offering to move you to another room. Unfortunately, you declined our offer. If you have any further questions or concerns, please feel free to contact us. We are always looking for an opportunity to exceed your expectations. Thank You, Deona Williams

"Awesome Customer Service"

4
15/07/2017

Best Customer Service I've Received In A Very Long Time Tyrone & The Young Lady Sacoyia Despite A Mix Up Made Sure I Left With A Smile. I Will Stay At Best Western Plus Now Without A Second Thought...

"Will Definitely Return Here in the Future"

5
15/07/2017

My wife and I recently spent two night here.This was a great stay!Our room was very clean and comfortable.The bed gave us good nights sleep.Hotel is convenient to I-95 and gas here was less expensive than anywhere else in the Savannah area.Staff was wonderful.Breakfast was delicious and the attendant was always available to take care of things.Can't wait to stay here again!

"Will return when I am in the area"

5
10/07/2017

First time staying at this location. Very nice place. Will return when I am in the area for sure. Lots of places to eat at. Only wish they had smoking rooms. Thought would be noisy being close to Interstate but not at all.

"No curb appeal"

1
06/07/2017

Would never stay her again. Our room was not cleaned upon arrival, days later the house keeping staff didnt clean it again. They never offered to move us into another room. A day later we didnt have any toilet paper. Now Im fighting with hotel to receive a credit on my bill. Front desk staff now is getting defensive and rude. Dont stay here EVER!!!

"Best of Everything"

5
04/07/2017

This hotel has the best beds, the best breakfast in the morning, the cleanest hotel and the friendliest of staff. It also is the best location for spending the day in Savannah and returning to the luxurious hotel to rest up for your next days adventures.

"SECURITY CONCERN"

2
02/07/2017

I had high hopes for this property, but those hopes were quickly dashed. We checked in on June 30 for one night. We were assigned #328 on the end of the hallway. Upon entry to the room, I noticed the door swung open as if it wasn't closed properly to begin with. We were in only a few minutes to drop our bags. When leaving the room, it took me several attempts to get the door to catch shut. Hours later, when we returned, I could not get the door to catch securely. We contacted the front desk. A maintenance worker was sent up around 10:30pm. He tried and tried, as did I, to secure the door. In a span of 15 minutes and a lot of door slamming, he was able to get the door to catch but only twice. The problem was, he was on the inside of the room each time. Even when the door did catch, the deadbolt was rendered useless. It did not work while the door was closed. I asked him to try fixing the door from the hallway. Again, it took multiple attempts to get the door to catch. The noise (repeated slamming of the door) upset guests in nearby rooms. Once we were able to get the door to catch, I utilized the security latch higher up on the door; opened up a closet door and rolled a desk chair in front of the door to serve as blockades. The hotel was sold out so they were unable to offer us alternate quarters. On the morning of July 1, we lodged a formal complaint with the front desk. The person on duty had no power to make adjustments or offer other concessions. She promised we would hear from the manager later that day. Of course, that never came to fruition. I am still waiting on a call back. Frankly, I would be surprised if the manager and hotel staff were not already aware of this issue. And, now since we're gone, they have no interest in trying to make things right. Lack of a properly working lock on guest quarters is a security concern that needs to be corrected ASAP. Additionally, there were other concerns about the upkeep of the property that added to my disappointment. I will be contacting Best Western Corporate directly with these concerns. I am sure Best Western made a significant investment when they rebranded in hopes of boosting their image but it's for naught if they aren't going to raise the bar on the upkeep of their properties. Hopefully this is an isolated incident they can rectify. Let's see how they respond when I make contact with Corporate, shall we?

Deona W, Front Office Manager at Best Western Plus North Savannah, responded to this review
Good Morning Mrs. Hawkins, Thank you for posting your review on your most recent stay.We are so sorry to hear that we did not exceed your expectations. We would like to address some of the issues you experienced during your stay with us. You stated that your door was not working properly at the time of check in. We'd like to apologize for the trouble this may have caused you. One of our clerks did come up to the room to check your door to ensure that it was working properly. We were unaware of the door still had issues after he assisted you. Our maintenance person checked the following morning to ensure that it was fixed. He did not find any further issues with the door. You stated that the sink faucet handle came off as well. The faucet handles screw on and off.From being used on a daily basis, sometimes they may come off, but is a very easy fix. On Saturday Morning, you spoke with our front desk clerk and our maintenance person about the issues you dealt with. Our maintenance person offered to come up to the room to repair any issues you had and you refused his help. Our maintenance person went up to check the room after you checked out to ensure that there were not any additional issues. There were no other issues found. We try our best to ensure that all items are fully stocked and available to every guest, every day. Since your stay, we have had our maintenance team repair any issues in the lobby bathroom. Thank you for bringing this to our attention, This helps us to improve. We apologize for any confusion this may have caused. We look forward to another opportunity to provide you with a excellent service. If you have any further questions or concerns, please feel free to contact us! Thank you, Deona Williams

"We visited Savannah area for Tybee Island; Savannah, & Hilton Head, SC...."

3
26/06/2017

The first room, we were given the bathroom was not clean; so we were moved to the room next door. This room seemed to be fine. We had 3 adults so we requested more coffee, towels, & toilet paper. We were given it the second night but were not given extra the next two nights. We had to go to the service desk t o ask for this the last nights. We stayed for 4 nights. Maria, the lady that handled the breakfast was great! She greeted us every morning & kept the area clean. The breakfast provided was also delicious. We had a wonderful stay at this hotel- I would just recommend they work on the cleaning crew. And I would recommend that they work on the air conditioning in the hallways=== The room temp was great but the hallways were ridiculously hot!

"Horrible Negligence "

2
25/06/2017

My family and I were on our way to Disney World for my family's first visit ever. We decided to stop right outside of Savannah, as we had been driving for almost 12 hours. About 2 hours from Savannah, I look to see what is available in the Savannah area and saw the Best Western Plus and booked a King Suite for me, my wife, my teenage son, and a 2 year old toddler. Normally, I stay at Hyatt brands, but none were available in Savannah, the only closest being in Jacksonville, FL. I do this because of the suite style with the couch and lounge area. Hence the reason I booked the King suite at BW with a sofa bed for my teenager. When we get to Savannah and get to the desk, the front desk agent was helping another guest and also fielding a couple calls from guests complaining about an issue that I heard her say was the 2nd one that day (First Flag). When we checked in, she made mention that she didn't think our room was available, as the manager had been housing his sister for the last several weeks! and did not know if they had left yet. She also told us that they had put the room on out of order in their system to keep it from being reserved. She called her manager, and confirmed that manager's sister left the day before. After getting our keys, we got up to the room, and...disaster. Extremely dirty linens on the floor, SEVERAL full trash bags on the floor, a huge stain on the couch, beds stripped, and a stack of room keys on the table (there had to be about 15-20 total. I tired calling the front desk from the room, but the phone didn't work. I didn't even have time to take pictures, because as dirty as the linens were, and with all the trash, I wanted to get my 2 year old out of the room. We went downstairs and let the front desk agent know, and she was quite visibly upset, as this was obviously not the only headache that night. We unfortunately were told that there were no more king suites available. Unbelievable...I mean, not really, as it was a summer weekend, but we took the 2 queen room instead, and were disappointed again with this room, as it was about 1/2 to 1/3 the size of the king suite with no couch. Also, we still paid full price for queen room after being downgraded due to negligence. I have no issue with hiccups due to things beyond control. However, this was a case of severe negligence by the manager. To let somebody live in there and essentially lose the hotel money, and ultimately a guest (me), for life. I've been in the hospitality industry for almost 13 years, most of it management, and this is absolutely ridiculous. Had I known this was going to happen, it would have been worth the extra 2 hours to Jacksonville for the Hyatt. The ONLY redeeming quality of this, hence the 2 stars, was that the breakfast was actually nice. Belgian waffles, cereal, hot food, juice, etc. but that's it...

Deona W, Front Office Manager at Best Western Plus North Savannah, responded to this review
Thank you so much for posting your review on your most recent stay with us. I am so sorry to hear that your expectations were not met. I spoke with the front desk agent about what must have been a misunderstanding. Your room was not available at the time of check in because it shouldn't have been available to sell at the time it was booked. The room in question was out of order due to a/c issues. The manager's sister,who was also a paying guest had to be moved as well.The room was not serviced by housekeeping because the room put out of order on your date of check-in. We are so sorry for the inconvenience this may have caused you. You accepted a lower rate to compensate for the room change and the inconvenience.If you have any other questions or concerns, Please feel free to give us a call. We'd love to have another opportunity to provide you with a excellent service.

"Totally Great Experience"

5
20/06/2017

Best Western Plus North Savannah was a great experience staff is amazing they go above and beyond to make your stay enjoyable. Rooms are clean, beds are very comfortable and the atmosphere pleasurable.

"Great location...Great stay!"

5
20/06/2017

My family and i decided to stop driving and stay the night at a hotel for the night. Best Western Plus was amazing...we didn't wanna leave. The hotel was very clean and staff was very courteous. We will definitely stop and stay on the way back. Oh, and reasonably priced.

"Stayed while visiting Savannah/Tybee"

5
20/06/2017

We chose this hotel because it was close to Savannah/Tybee and had excellent rates. This was our second time visiting the area, but our first at this hotel. We highly recommend it. It was clean, affordable, in a safe area, and the staff went above and beyond. Every single staff member we saw during our stay there was kind, friendly, and attentive. We looked at other hotels closer to the city, and also airbnb, but nothing came close to the affordability. The drive back and forth to the tourist attractions was quick and easy. Our seven-year-old daughter loved the outdoor pool. They allowed us to check in early (with a small fee) and when we were forced to leave early due to illness, they even offered us a partial refund on our last night (we didn't leave until after check out time that day, so it was unexpected and very kind). Sequoia took the time to personally follow up with us the next day to see how our daughter was feeling and to let us know our credit card had been refunded. Incredible service! I highly recommend this location for families visiting Savannah that want a clean, safe, affordable hotel option.

"Best Western Plus Cockroaches"

2
18/06/2017

This facility should be named “Best Western Plus Cockroaches”. This hotel was purchased about a year ago by BW and re-modeled. We chose it because it was touted as being 100% smoke free, and with my husband's asthma that's important. The lobby area is spacious and looked new. The change began when we stepped off the 4th floor elevator and the hallway was very warm and stuffy. However our room was cool, spacious...and we were tired. I noticed some flaws: blistered paint, carpet pulling away from the threshold, but we were only staying one night. Breakfast was good, and managed by a lovely lady who was very warm and friendly. When we went back to our room afterwards, that's when I saw the cockroach in the bathroom. I told the checkout clerk, Sequoia who replied, “Well this is the South”. As a native Southerner I took great offense. I told her that we've stayed in hotels from Va. to Fla. to Tx. Never have we had cockroaches before. (Not to mention none of the houses I've lived in.) She replied, “We have Orkin spray once a month”. She said this without an attitude, more like her standard reply. I rolled my eyes, paid my bill, and started drafting this review.

"Great alternative to Savannah"

5
18/06/2017

Only a short drive into Savannah w/ free parking at hop on tour bus lot. Saves both room and parking costs. Not great amenities [small outdoor pool and fitness room] but since we were there to tour Savannah, we didn't care. Breakfast was very good.

Deona W, Front Office Manager at Best Western Plus North Savannah, responded to this review
Thank you for taking the time to post a review on your most recent stay with us. We look forward to having another opportunity to provide you with a excellent service. If you can think of anything that will exceed your expectations before you return to our area, give us a call. We will be more than happy to assist you. We hope to see you again should you return to the area. Thank you so much Deona Williams

"QUIET AND CLEAN"

5
13/06/2017

THE BED IS SO comfortable , high quality linens CLEAN, GOOD BREAKFAST included , close to SAVANNAH RIVER STREET AND savannah airport, right off I95 exit with restuarants nearby. outdoor pool looks beautiful however we did not have time to use it, but river street was exceptional, what a sunset!

"Comfortable Clean Stay"

4
11/06/2017

We had never stayed in a Best Western Plus and didn't know what to expect but after speaking to Holly when we made the reservation we felt comfortable. When we arrived our attendant Holly was most delightful and helpful. Because we were traveling with family we got a king-sized suite. Our son was delighted to feel like he had his own room though it has no actual wall separation between sofa bed and king size bed. The room was clean and comfortable.

"Nice room bad breakfast"

3
06/06/2017

Room was great, bed comfortable, quiet environment, clean. Breakfast was mostly plundered before we got there at 8:30 on Sunday morning. No coffee! I can forgive the waffle batter being gone, the eggs eaten, the skimpy pastries, but no coffee??

"Satisfactory"

3
05/06/2017

The room is clean and staff are friendly. However, the noise from the room above your head is enormous. Breakfast room is not fully staffed. The same person behind the check-in/out counter is also the one who serves food in the breakfast room. The trash piled up, coffee is lukewarm, etc.

"Air did not work ..."

2
01/06/2017

We stayed over Memorial day weekend and informed the lady at the front desk 2x about the air not working. It was not fixed and the toilet did not flush. The check in process took about 30 min. The location is about 15 minutes from downtown Savannah.

BestWesternHotels, Corporate at Best Western Plus North Savannah, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Amazing "

5
27/05/2017

Maria the breakfast worker was an amazing help and she was doing whatever she could to make everyone's stay amazing. The people are so considerate and kind it was truly a great stay! thanks maria for making it great!!

"Friendly staff, clean and comfy"

4
25/05/2017

Checked in after midnight on a stopover and found out the only crib the hotel had was already in use. I had noted needing one in my reservation but didn't call ahead. We made due with the sofa cushions and end tables to "trap" our 8 month old. The king suite was a big room, biggest room I've stayed in for this class of hotel. The staff was all very friendly- room was clean and decent breakfast to feed kids before we hit the road.

"Great choice"

4
21/05/2017

On our way to our home in Florida we like to stop at this exit for dinner and an overnight. We have used various hotels here, depending on the reviews and the price. This was a good choice last night. The room was spacious and very clean. Bed and pillows comfy for a great night's sleep. Plenty of hot water to shower. Free breakfast was adequate. The AC blower was loud enough to interfere with the tv--but not with sleep. We always eat at the nearby Sweet Tea Grill; be sure to check it out. The only downside to this hotel was making the reservation. The local number wasn't answered so I called the 800 option and had no problem making it that way, with a discount when I asked. I'm glad I persevered.

"Good value"

3
16/05/2017

Was a fairly priced hotel. The room was overall ok, nothing special. Good breakfast and the staff was very nice. Would stay again in the future if in the area. Only about 15 mins away from historic Savannah downtown.

"Great stay!"

5
14/05/2017

My husband and were in town for a friends wedding. The hotel was very clean and comfortable. Staff was great, especially Sequoia and Deonna who went above and beyond to make our stay great. Would definitely stay here again.

"Son's Wedding Visit"

5
09/05/2017

Visited from Charlotte for my son, the groom and his beautiful wife's wedding. The staff went above and beyond with their personal service. Chris Williams eased my mind by reminding me my son will always need his mother. Management staff was unbelievably friendly and accommodating, as was the housekeeping staff. Everyone was amazing! The rooms were very nice, clean & comfortable. This hotel comes highly recommended! Staff at other hotels should take a lesson from this fine group of employees!

"stole my drivers license and credit card info"

4
06/05/2017

Stayed called back asked it they found my license - they said yes and my credit card - they said they would mail it back to me - 4 weeks later I still don't have it. so are they using the information to steal my identity - I have alerted credit card company but how can you relax when you stay in a place with housekeeping master keys and they are willing to steal you stuff - yea sleep tight at this place. KNicholson stayed April 9 2017

Deona W, Front Office Manager at Best Western Plus North Savannah, responded to this review
Thank you for taking the time to post your review on your most recent stay with us. We were not aware that you had not received your items until reading this review. Did you call us in reference to this? I am the person who called you after recieving your items from the housekeeping department. We took time to call you to let you know that it was found and I can assure you that our staff would never use your personal information for any purpose. We are always looking or opportunities to provide you with the best experience possible.Your items were taken to the UPS Store along with a pillow and a sim card that was also left behind by other guests. I will be sure to follow up with you in the morning after contacting them. We are so sorry for any inconvenience this may have caused you. Sincerely, Deona Williams

"Holly was exceptional!!!!"

5
06/05/2017

I chose this hotel because of my conversation with Holly when I changed my reservation. I called the wrong hotel and ended up changing to this hotel because of her. She was at the hotel upon check-in and was so happy to see me. I was travelling with my dog and she made my stay great!!! Thank you, Holly!

""Great Night Sleep""

5
04/05/2017

This is a great hotel and the staff is excellent. Went to savannah for the 1st time and decided to stay at this hotel for the weekend. Very close to downtown savannah and great restaurants nearby. We also had nice buffet style breakfast in the morning which included bacon, ham and cheese omelet along with many other items.

""Will be back""

5
04/05/2017

We just stayed here over the weekend and the hotel is awesome. The hotels location is ideal. hotel is very nice and clean. very nice staff and helpful too.. room was clean and nice size. we have enjoyed our stay, and will book this hotel again. It is only minutes away from downtown savannah.

"Maria deserves a thank you"

3
04/05/2017

Maria taking care of the breakfast area was very attentive and had a smile on her face. She seemed to be glad to be there. Attitude does change everything. The safe was locked when we got there and I called down to see if they would open it but I guess they forgot and it was never fixed. We had two queens and only one was made up when we returned to the room. Small stuff that doesn't matter but it was noticeable.

"construction zone hotel"

3
03/05/2017

external construction. Inside a very average experience and the interior needs refreshment.Breakfast was minimal. No tv guide in room or instructions. Location has little to offer in way of restaurants. Went to a very tatty Ruby Tuesday at previous exit

"Best western in port wentworth"

1
01/05/2017

A terrible experience and would not recommend. Multiple lights not working in room, 1 night with no hot water, dirty cups sitting in bedside drawer, stains on bedding, room keys did not work any night we were there had to get replaced every night.

BestWesternHotels, Corporate at Best Western Plus North Savannah, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Excellent personality "

5
15/04/2017

We are from North Ga. Just driven 300+ miles not knowing where to stay. As soon as we walked in we were greeted by Sequoia who made us feel at home with a great personality...then upon leaving Angel who so helpful and wonderful personality made us feel important and priority. It was all around a great experience...THANK YOU STAFF..OF BEST WESTERN PLUS...

"Second Nice Stay!"

4
10/04/2017

Front desk staff was excellent -- friendly, yet professional. Room was clean and comfortable. with nice firm mattresses and bedding. Front desk staff provided excellent local dining recommendations. Our home away from home in the Savannah area ...

"Nice Place"

4
10/04/2017

Don't pass this place up just because of the truck stop across the street. Its a solid hotel. The staff are very friendly and helpful. Sequoia at the front desk was extremely helpful in finding us a local place to get seafood. The hotel is very clean and well maintained. We were concerned that it might be noisy due to some construction across the street but found it to be quiet.

Deona W, Front Office Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Afternoon, Thank you for taking the time to post your review on your recent stay with us. We are so happy to know that we exceeded your expectations. We look forward to another opportunity to provide you with a superior service in the future. We'd love to see you again. If there is anything we can do to ensure your satisfaction in the future, Please feel free to contact us at (912)964-0840 Thank You so much. Have a great weekend.

"Good value"

4
09/04/2017

We were able to get a room here after a canceled flight at the Savannah airport. The front desk staff were very welcoming and helpful throughout the weekend. The room was overall clean and updated. This was a very decent hotel for the money. Good amenities including a small fitness center and outdoor pool. Not many healthy breakfast options, but there was a good variety of food.

"Would not recommend!"

2
08/04/2017

While visiting Savannah, GA with my family on a quick weekend trip, this is unfortunately the only hotel we could locate that had any openings. There were several events taking place at once, causing our original booking at a different hotel to be canceled. The staff had mixed up our room numbers, and we were billed for a room we had not even occupied. We also had guest try to enter our room in the middle of the night. The management was very poor and had obviously had several communication issues with the other staff members. All in all, it was a place to sleep. I cannot say it was a "clean" place to sleep. We eventually had to move rooms again because the one they put us in was already dirty/occupied. I would not recommend paying to stay at this establishment. Poor service.

Deona W, Front Office Manager at BEST WESTERN PLUS North Savannah, responded to this review
Thank you for taking the time to submit your review on your experience at our property. I would like to take the time to apologize on behalf of the entire staff for not exceeding your expectations. You booked your reservation through a 3rd party. When your reservation was booked it did not appear in our system (There was a syncing issue with the third party and our system) We had to create new reservation for you to get you registered and checked in. After you checked in,the original reservation you booked came through our PMS system. We apologize for the inconvenience this may have caused you. You stated that management was poor and had communication issues with the staff. I'd like to reassure you that our management is not poor. We really care about the satisfaction of our guests. Sometimes computers have communication issues and we try our best to resolve them as quickly as possible. We hope you give us another chance to provide you with a superior service in the future. Thank You, Deona Williams

"A great stop for Canadians returning from Florida"

5
03/04/2017

This is a solid hotel right off i-95 just north of Savannah. It's about 6 hours from Sarasota and makes a great first stop for travelling back to Canada. Rooms are immaculate, staff is very friendly, breakfast is great. Don't think you will be disappointed.

"Great value, comfy and clean bed/room"

5
28/11/2016

Staff very professional, room clean, bed comfortable and breakfast was ok. My only complaints, room key didn't work second night. Had to get new keys. Some TV channels worked, but would go out in middle of program. I definitely would stay again.

"M.White"

1
19/11/2016

We made plans to stay Friday to Sunday. Saturday about 9:00am a knock on the door housekeeping.We stated we will be out in 10minutes. We was gone all day didn't get back until11:30 pm.The room wasn't clean no clean towel or toiletries not even any tissue. The garbage were still in the room.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Mawakana, It was very kind of you to take a few minutes out of your busy schedule to share your experience with Tripadvisor. I am very disappointed that your experience was not up to our standards. Unfortunately we did not clean your room that day because of the "Do not disturb sign" on your door. I would like to apologize for the inconvenience. Moreover, we do have employees 24/7 at the hotel that could assist guests with fresh towels and toiletries. We thank you for choosing the Best Western Plus Savannah North. Naji Kotob General Manager

"Manager should go"

1
18/11/2016

We checked in for a two day stay as we are moving into the area. We have stayed here a couple of times and every time there is a problem. This time when we got back after being out all day the bed was not made. The sheets were just pulled up. The roll of toilet paper had 10 sheets left on it and not changed. There was no bathmat and the towels were thrown on the rack. The manager seems not to care about the people who come here. We only stay here because it is close to our new home. The house keeping service is really bad and it comes from poor management. I will contact AAA and have them downgrade this property

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Day, It was very kind of you to take a few minutes out of your busy schedule to share your experience with Tripadvisor. I am very disappointed that your experience was not up to our standards. I am terribly sorry about the inconvenience you had during your stay and I can assure you that this is not a normal occurrence. I will personally follow up with the Housekeeping manager concerning the issues you had during your stay. As a Quality excellence award winning hotel out team is totally committed to ensure that all our guests enjoy a superior level of service during their stay and its very disappointing when we fail to carry on that promise. We thank you for your feedback and hope to see you again in the near future. Naji Kotob General Manager

"Clean and Comfortable"

4
16/11/2016

The common areas, room, and bathroom were all pretty clean. There were plenty of linens and toiletries. Breakfast was decent - nothing spectacular. The only real issues I had were a creaky elevator (no that big of a deal) and I had to kill a roach in our room the 2nd night (I'm glad my wife had gone out for a walk at the time). I discreetly told the young lady at the front desk at check out about it and she said the exterminator was scheduled to come later in the week. I'd like to give special recognition to Najee who made us feel extra special by engaging us in a heartfelt conversation during check in. I asked him to recommend a good buffet and he sent us to a place the whole family enjoyed. Roach aside, I'd stay here again.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Best Western Plus Savannah North. We appreciate you comments about the good service and friendliness of the staff, Moreover, it was great to read that your stay with us was clean and comfortable. We would love you to stay with us again, whenever you are in Savannah. It would be a pleasure to see you again. Naji Kotob General Manager

"Very good stay, but not a plus hotel."

4
09/11/2016

Enjoyed our stay, but didn't think it was worthy of "plus" . Wasn't as clean as I expected, but nothing terrible(elevators has smeary hand prints etc). The breakfast was average, no yogurt or fresh fruit. Bathrooms were small and awkward, but clean. Would return, the price was good.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Donna, Thank you for sharing your experience with other Tripadvisor readers. We thank you for choosing the Best Western Plus Savannah North for your recent stay with us. I would like to invite you to give us another opportunity to demonstrate the product and services we are used to providing to our guests. We thank you for your loyalty and hope to welcome you back in the near future. Naji Kotob General Manager

"No respect of clients"

1
07/11/2016

I requested by phone on Oct 30 in the morning a reservation for a king bed + I was told by Koran (?) it was not necessary because hotel would be empty at night, I could choose what I wanted. I requested that he put notes in my file about the room I wanted. He promised me I would have it for $104. When I arrived after 3pm, I was told by a lady that no such room were available, they were still recovering from a big week end and cleaning. No choice I was put in room 102, small, beside a storage room and exit door where you couldn't come back with your key and luggage because lock was damp....Nice to hear when you are a senior after a 7-8 hours drive. To tired to get out of the hole. Exit door was kept open with a stick. Later we wanted a coffee from the drink area. It was cold so we and other clients asked for fresh coffee and hot water. An employee said she would make some. She was working alone now, had to do everything. So we are ready to be patient and considerate. Later we go back to the station to find that she just add boiling water to the old cold coffee. Taste was disgusting. No milk or half & half . She went to get the big gallon of milk.....In the room, the bed was not comfortable. Safe was broken, some towels missing, no TV guide, clean bathroom but very filthy behind the night table. Bed was clean. This hotel is a shame to the brand, should be downgraded to lower than a simple modest Best Western. We have never been treated like this during our multiple trips over the past year. The employees over there just didn't care. Some need training, others simply laid off.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Sygne, It was very kind of you to take a few minutes out of your busy schedule to share your experience with Tripadvisor. I am very disappointed that your experience was not up to our standards. I am terribly sorry about the inconvenience you had during your stay and I can assure you that this is not a normal occurrence. I will personally follow up with the Housekeeping manager concerning the cleanliness of your bathroom, moreover, I will address the room type issue with my Front Desk team and make sure we these situations do not happen in the future. It is only by hearing guest comments that we can make changes in the way that we do business to improve service levels in all areas. As a quality award winning hotel our team is completely committed to ensure that all our guest enjoy a superior level of service during their stay and its very disappointing when we fail to carry that promise. Thank you again for your feedback. We would be more than happy to welcome you again. Naji Kotob General Manager

"Avoid"

1
31/10/2016

I was with a group and many of us had a poor experience . Room keys that did not work on a daily basis , report of bug bites , lack of towel /linen replacements including toilet paper . Printer in the business area with no ink and they had no replacement . Poor food quality And a fire , a small one with lack of proper notice and evacuation . Avoid this place

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Henry, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I am very disappointed that your stay with us was not up to our standards. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. As a Quality Excellence Award Winning hotel our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their visit stay with us. A lot of guests had the DND signs on their door on Saturday morning, therefore, the housekeepers could not get into the rooms during the day and that explains why the towels were not changed. Moreover, our breakfast ends at 9:30 AM daily, however, we extended the hours till 10:30 AM for Saturday and Sunday to accommodate the group needs and satisfy everyone. Last but not least we did not have a fire, therefore, we did not have to evacuate the hotel. It was a false alarm and the fire department were on property to reset our system and make sure everyone is safe. We thank you for your feedback. Naji Kotob General Manager

"Best Western Plus"

4
28/10/2016

Clean rooms, very nice beds & linens. Clean and neat breakfast buffet with eggs, bacon, sausage, waffles, and various breads. Would like to see some fresh fruit on the breakfast buffet. Hotel provided coupon to Sweet Tea restaurant nearby which had decent food at very low prices.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are so delighted to read that you enjoyed the excellent service and had a very good experience overall. We are also glad to hear that you had a comfortable room and enjoyed our hospitality. We have a great team here that always make sure guest expectations are met. We thank you for your gracious comments and review. We hope to see you again sometime in the near future. Naji Kotob General Manager

"Great Value, close to D/T Savannah"

5
24/10/2016

Short drive to Savannah, near Tangier Outlets, and shopping, close but far enough to miss hussle and bussle of growing Savannah. You will be pleased with the Plus accommodations, vs the average BW. Professional staff, very helpful.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are so glad to hear that you've enjoyed your stay with us. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We sincerely appreciate your business, and we were delighted to be your chosen hotel during your recent stay in Savannah. We would love to have you stay with us again, whenever you are in the area. It would be our pleasure to see you again. Naji Kotob General Manager

"Not a plus as name indicates"

3
17/10/2016

Nicely decorated rooms with coffee maker, med fridge, microwave, lg screen tv, roomy bathroom, hair dryer, ironing board. Wifi. There was still watery soap left in the dish from the previous guest, a continuous facuet drip, and sink didn't drain well. A/C was pre set and guest aren't allowed to adjust temp to their satisfaction. It just ran all night and didn't cool until the next morning.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Patricia, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I would like to apologize for the inconvenience you had during your stay with us. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. As a Quality Excellence Award Winning hotel our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their visit with us and it is very disappointing when we fail to carry that promise. Having said that, The A/C in the room is never pre set and the guest can change the temperature to their satisfaction. Thank you for your feedback and we hope you will give us another opportunity to serve you again in the future. Naji Kotob General Manager

"Piedmont Navy Reunion"

5
16/10/2016

Our annual reunion was scheduled here this year from Oct. 5th to Oct. 9th. We enjoyed our time here, such as it was. Our room was very clean and modern. No complaints regarding the staff or facility. Only problem was the governor's issue of mandatory evacuation due to Hurricane Matthew. The breakfast was good. No complaints. If we are ever in this area again, we wouldn't hesitate to stay at this hotel.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Leslie, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are so delighted to read that you enjoyed the excellent service and had a very good experience overall. Your comments on the cleanliness of our rooms will definitely our Executive Housekeeper and his team. Last but not least, we appreciate your compliments regarding the great Hot Buffet Breakfast we serve and we hope to welcome you back again in the near future. Naji Kotob General Manager

"Best Western North Savannah"

5
11/10/2016

I enjoyed my entire stay. The staff was helpful with any of the guest requests. They were eager to introduce me to dining facilities, entertainment, malls, and other activities near by. Great job!! I would highly recommend Best Western Plus to all travelers.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear James, Thank you for a great 5 star review of our Best western Plus Hotel. We strive for exceptional customer service each and everyday and we are happy you were able to witness this first hand! We appreciate your comment about the good service and the friendliness of the staff and we would be more that happy to welcome you back in the near future. Naji Kotob General Manager

"Beware, stay away from this dump hole"

1
04/10/2016

Stayed here with my family a weekend in September. When my husband called to reserve the hotel a couple of days before our trip, he specifically asked if the outdoor pool is open and was told yes since that was one of the main factors for us when deciding where to stay . The minute we walked in the kids wanted to check out the pool ( because they were looking forward to all day of swimming in 90 degrees weather ) but we were told by the front desk person that the pump is broken and might or might not get fixed by tomorrow. We went to dinner and came back to find out there was I electricity in the hotel as there was an accident and the power company doesn't know when it will be fixed. We were told we can get to our room but the phones will not work either and worst of all : No AC ! Had to climb the stairs to using our cell phone's flashlight ( no kidding, there were no emergency lights or flashlight in the stairs or front desk !!!!) . When in room, we realized that there were no bedsheets for the pull out couch, couldn't call the front desk ( no phone bc of no electricity) and We were not going to try to go downstairs in the dark with the whole family to get bedsheets so all of us slept on the king bed and was so hot without the AC ! The electricity wasn't back till around 4:30 AM. The next AM I asked the housekeeping to make sure they leave us bed sheets for the pull out couch . Well when we came back to the room in the evening, there were no sheets again . I called the front desk and a nice front desk lady brought it to our room. She asked me how my stay has been and I shared my concerns with her . She agreed with me and said she will get back with me. A few minutes later I get a phone call from another front desk person ( she introduced herself as Cassandra ) . She said the pool pump is not the problem. All the outdoor pools " in the country " are only open from Memorial Day to Labor Day ! She goes on and on about how she has kids and travel with them and that's the rule in the whole country ! because even though it's 90 degrees in Savannah but after Labor Day kids get sick if they swim outdoors !!!! I told her that we were told the pool is open before booking and at the arrival, we were told that the pump is broken and that's why the pool is closed but might get fixed !She said that was not the case ... Then I told her I understand that loss of power was not the hotel's fault but we had to sleep without AC and there is no emergency lights I the stairs , plus we didn't have bed sheets for the pull out couch. She was very rude and kept telling me : imagine you lose power in your house , do you have emergency light or AC !!!! I told her don't own a hotel . And when I told her about the bedsheets for the previous night, she said : oh ! Did you look in the closet ? I said yes, and none was there . She said : we just brought you the bedsheets !!! I decided not to argue with her but she definitely needs retraining as it was mentioned in another review by another reviewer. I have to say the other staff : Maria ( the BF attendant, and Angel ( another front desk person ) were really nice and friendly. The breakfast is nothing to bragg about and the room was not really clean ( see photos). Update : I would give this place minus stars if I could . While we were leaving , I shared all the issues with the "nicer" front desk staff ( Angel ) who wrote my name and phone number and reassured me that Diana Williams ( front desk manager ) or Naji kotob ( general manager ) would be contacting me the following Day, well that was 3 weeks ago ! Stay away from this dump ! Beware!

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Maryam, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us. Exceptional guest service is the foundation of our brand promise. I am so sorry that you could not use our outdoor swimming pool during your stay with us as it was closed for the season. Moreover, I would like to apologize for the inconvenience you had with the power outage as the whole city of Port Wentworth lost power. Thank you once again for your comments. Naji Kotob General Manager

"Impressive stop over......BUT"

4
29/09/2016

Overnight stop over driving from NJ to South FL. Room was clean and comfortable. Checked out early so no comment on breakfast, although appreciate 24 coffee in lobby and coffee maker in room. Only complaint was with a room location. I belong to their rewards club, made the reservation on their web site, and requested a room on the first floor. When I arrived after 14 hours on the road, I was on the second floor the room furthest away from the elevator. No big deal, happy to have a room for the night, but still disappointed they could not honor a rewards member request. Still, next trip up I-95, will consider staying again.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Joseph, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. It is our goal to ensure that each and every one of our guests has the most productive and enjoyable stay with us and we are sincerely apologetic for any inconvenience you had with your room location; I can assure you that this is not a normal occurrence. We look forward to the opportunity to serve you again the next time you are in our area and please let me know if ever I am able to be of any assistance, meanwhile, have a wonderful day! Naji Kotob General Manager

"Ok for overnight.."

3
18/09/2016

Location good off of i95 Room ok; bathroom a bit "beat up"...had to request toilet paper, as there was none except the very small amount still on the roll. Staff nice. Could use Reno, but, again, ok for 1 night (cheap) & short stay.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Kathy, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Best Western Plus Savannah North for your recent stay. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience the condition of the bathroom may have caused you. We will definitely take the necessary actions to ensure similar situations can be avoided in the future. Having said that we are a newly renovated hotel with a great location on I-95. Thank you again for your feedback. We would be more than happy to welcome you again. Naji Kotob General Manager

"Stay in GA"

5
18/09/2016

Nice and comfortable. Convenient to Interstate 95. Very Friendly and helpful staff. Location was quiet and safe. Breakfast was great with plenty of different variety of food. The staff went out of their way to please. When I ask for the snack to go, staff made sure that we had our to go. Said I could get the water from the pantry and made sure the fruit was fresh. Dining area was decorated beautiful, light and roomy.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Brenda, We thank you for choosing the Best Western Plus Savannah North; it was a pleasure to have you stay with us and can't wait to welcome you Back again. We are truly humbled by your appreciation of all the things our Hotel had to offer you and your family while on holidays. It means a lot to all of us to know your time with us was so enjoyable. Your positive comments and compliments are valued motivation for our team. We are pleased you found the location convenient, and better yet that our team members went out of their way to assist you. Naji Kotob General Manager

"Nice Property - Clean, Comfortable & Large Rooms"

4
01/09/2016

We spent 2 nights at this property, One room booked with points and the other we paid the going rate (very reasonable for Savannah). I was pleasantly surprised, when both rooms were identical. The "free" room was just as nice as the paid room. The rooms are large with enough space to hold both your luggage and have the room to move around easily. The rooms were CLEAN, and well maintained. My only complaint was the the television channels would suddenly quit working. The front desk tried to fix them, but it really was the service providers (a dish company) problem. The included breakfast was adequate and the150mps internet was a surprise bonus. Stay here, if just passing through or visiting Savannah

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Bob, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for being a loyal Best Western customer. The secret to our success is our commitment and dedication to the daily service we provide; as customer satisfaction is our number one priority. We are so glad to hear that you've enjoyed your stay with us. We appreciate your comment about the cleanliness of the room and hopefully we will be able to welcome you back in the near future. We thank you for your loyalty and we sincerely appreciate your business. Naji Kotob General Manager

"Brand new hotel "

5
25/08/2016

I work out of town most of the year and stay in a lot of motels. I can honestly say every Best Western Plus I've stay at was nice and clean. This motel is one of the nicer ones. It's convenient time I 95 and about 30 mins from River Street And 45mins from Tybee Island. Will continue to stay while working in the area.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Charles, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. The Best Western Plus is proud to be your home away from home and we can't wait to welcome you back to the property. We are so delighted to read that you enjoyed your stay with us and had a very good experience overall. As you mentioned we are ideally situated on I-95 and close to Savannah international airport and River street as well. Your comments on the cleanliness of our rooms will definitely thrill our Housekeeping Manager and his staff. We have a great team here that always make sure guest expectations are met. Thank you for your loyalty. It would be our pleasure to see you again. Naji Kotob General Manager

"Perfect for one night travel"

4
24/08/2016

The price is good. Room was decent and clean. The staff was lovely and very helpful. Restaurants and a pharmacy in the area. The breakfast was include. It's a self service with a basic variety of cereals, muffins etc. It's minimalist but do the job!

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Michele, Thank you for choosing the Best Western Plus Savannah North. I am glad you trusted the reviews on Tripadvisor and selected our hotel. We are so glad to hear that you enjoyed your stay with us and had a comfortable and clean room. Our Team members work hard to provide the best experience to each guest and I will make sure to share your comments with our entire team. We look forward to seeing you and your family on your next visit. Naji Kotob General Manager

"Book the BW PLUS, it's worth a few extra dollars"

5
22/08/2016

I stayed at a BW which was not a PLUS just a week before my stay here. It was not clean, things did not work properly and there were ants in the bathroom and in the bed. Never experienced a BW like that before. This BW PLUS quality was excellent. Clean, everything worked, very friendly people, very helpful.. Only like $10 more than the regular BW I was in a week ago. I say go for the PLUS. They seem to be keeping the BW standards we have all been accustomed to and trusted.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Angelina, We certainly appreciate your loyalty to Best Western Hotels and thank you for taking the time to post your review on Tripadvisor. We are so glad to hear that you've enjoyed your stay with us and found the room to be clean and comfortable. We especially enjoyed reading that all our team members were friendly and courteous. The secret to our success is our commitment and dedication to the daily service we provide; as customer satisfaction is our number one priority. We would love to have you stay with us, whenever you are in Savannah. It would be our pleasure to see you again. Naji Kotob General Manager

"A good choice"

5
21/08/2016

The room was clean and spacious. Since space allowed we would have liked a sofa for 2 instead of a chair for 1 - I really do not like sitting on the bed or even a desk chair after a day on the road. The bed and pillows were comfortable. Keith at the front desk was friendly and helpful and Chris did a very good job of keeping the breakfast area clean and well stocked. The parking lot is generous and well designed - important to us since we were hauling a trailer. Would stay again.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, We know you had a choice when choosing a hotel and we thank you for choosing the Best Western Plus. Your comments are very important to us and I will be sharing them with the our Team. We are extremely delighted to know that our Team members provided great service and that you discovered clean, nice size room and a great breakfast to start off your morning. Thank you again for staying with us and we hope to welcome you back in the near future. Naji Kotob General Manager

"A"

3
13/08/2016

Average with some benefits being location; less than that for overall. Rooms were not cleaned as well as they should have been. Toilet paper holder needed cleaning. Floor cleaning did not occur on two of the three days of our four night stay. TV would not get all stations; 4 or 5 were black with only video. When I questioned it I was told it was controlled off-site and someone would fix it. Well, an adjustment was made and some of the channels that had been black came on, but others went black. It;s like they have a certain number of Channels available at any given time, not all of them

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Bob, Thank you for choosing the Best Western Plus Savannah North. I am very disappointed that your experience was not up to our standards. I would like to apologize for the inconvenience and I can assure you this is uncommon for our hotel. I have taken your concerns into consideration and am in the process of reviewing the matter with my team and TV provider to ensure these issues do not impact future guests. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. Thank you again for your feedback and please accept my apologies for any displeasure as a result of the concerns stated in your review. Naji Kotob General Manager

"hotel rating"

5
11/08/2016

Very clean and functional, helpful staff. Quiet location, well designed parking. Excellent value. Good bed. Will consider staying here again. Room thermostat seemed to have little effect. An extra comfortable chair or sofa would have been nice. Breakfast was OK if you liked carbs. Eggs and breakfast meats were dissapointing, but not inedible.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Sam, Thank you for taking few minutes out of your busy schedule to share your experience on Tripadvisor. We are pleased to know you enjoyed your stay with us and had an excellent experience overall. The secret to our success is our commitment and dedication to the daily service we provide; as customer satisfaction is our number one priority. It was great to hear that our team members were helpful and we are glad that you found the room clean and comfortable. We would love to have you stay with us again whenever you are in the Savannah. It would be our pleasure to see you again. Naji Kotob General Manager

"Great location"

4
06/08/2016

This hotel was in a great location to the interstate, outlet mall and eating. I would stay here again if in the area. The room was clean and spacious. The bathroom and shower could've used a better cleaning. It looked to just be wiped down. Front desk gave us extra towels when needed and breakfast was plenty. Hotel was quiet and no outside noise.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are glad to hear that you've enjoyed your stay with us. We appreciate your comment about the cleanliness of the room, however, I will address the bathroom cleanliness issue with my Housekeeping Manager and I can assure you that this is not a normal occurrence. We sincerely appreciate your business, and we were delighted to be your chosen hotel during your recent stay in Savannah. Naji Kotob General Manager

"Traveling "

5
04/08/2016

Why should you stay at this Best Western? I've been on vacation for two weeks, Heading home to maine from FL. Left fort Myers at 10 pm know I would have no place to stay til 3pm. After eight hours of driving it was time to sleep in my truck or pay two nights for a room, I stopped in Port Wentworth, Ga. First stopped at Inn At Mulberry Grove. Was told to come back at 930am no clerk til then, so I came over to Best Western and Ashley was at the front desk, I figured I would just have to pay for two nights, I didn't care I was tired, I understand hotels are there to make money, I asked about a room and how did it work with me checking in at 630am, Ashley look and said there was a room and I would not need to pay for two nights, This may not seem much to others, for me I was impressed most don't care, Not many chain hotels would do this., Ashley even told me to go over and have there complementary breakfast, I could go one, but I'll stay here again because of what Ashley did for me, the hotel is cleans,nice clean modern room,worth a stay to meet Ashley, she is very genuine and funny

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, Thank you for sharing your experience with other tripadvisor readers. We are ecstatic to hear you enjoyed your stay with us. We pride ourselves on always being there when our guests need us specially during the night shift. Ashley is a great asset to our Best Western Plus Team and demonstrate our spirit of “Proactive Great Service.” Thank you again for your 5 star review of our property and we hope to welcome you again in the near future. Naji Kotob General Manager

"Excellent stay"

5
04/08/2016

Great property, they have great people working there. It is in a great location. We enjoyed the stay very much. We would very much consider this hotel for future stays in this area. The rooms were clean, the staff was great and even the breakfast was very good.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Michael, It was very kind of you to take a few minutes out of your busy schedule to share your experience and we are pleased to hear that you've enjoyed your stay with us. Our Housekeeping Team works extremely hard to ensure are cleanliness standards are always maintained. We aim to provide the best service and accommodations in the hospitality industry and are pleased we met your expectations. your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again for your wonderful review and we hope to welcome you again in the near future. Naji Kotob General Manager

"excellent hotel"

5
31/07/2016

I loved everything about this hotel the staff greeted us friendly and helped us out with our rewards vouchers. the stay was comfortable and we enjoyed the entire two nights we were booked. we would stay at this or any Best Western hotel every time we travel from now on.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, Thank you for sharing your experience with other Tripadvisors users and thank you for choosing the Best Western Plus Savannah North. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying with us and we look forward to greeting you again when in Savannah. Naji Kotob General Manager

"Stop in middle of trip from NC to FL"

5
27/07/2016

Overnight stay on road trip. Friendly staff. Clean comfortable rooms. Nice lobby and pool. Bathroom clean. Rooms had Refrigerator and microwave. Quick stop and go traveling on the road. Just one night stay

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Jim, Thank you for your generous complements on your recent stay with us here at the Best Western Plus Savannah North. We are so delighted to read that you enjoyed the excellent service and had a very good experience overall. As a Quality Excellence Award Winning hotel our team is completely committed to ensure that all of our guests enjoy a superior level of service during their visit stay with us. We were glad you were able to take advantage of the amenities the hotel had to offer and we hope to welcome you back in the near future. Naji Kotob General Manager

"Beautiful Hotel with great rooms and amenities"

5
27/07/2016

Best "Best Western" hotel I have ever stayed in. Beautiful property, great, modern rooms, friendly staff, and excellent breakfast. Very impressive remodel of the hotel. Everything looked new! Staff went out of their way to take care of us, even locating some cream cheese when the regular supply was out.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Gary, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are glad to hear that you've enjoyed your stay with us. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that you liked our recently remodeled hotel and found the rooms to be modern and comfortable. We are also very happy to hear that our team members provided you with excellent customer service and we hope to welcome you back in the near future. Naji Kotob General Manager

"St. Paul Primitive Baptist Church, Educational Youth and Adults Trip"

5
25/07/2016

Upon our arrival we were greeted and treated with great hospitality. The rooms were very spacious with a refrigerator,and a microwave . I love the chair and ottoman by my bed, my Son and family enjoy their room and the others that we travel with did also . Very clean, really nice , we also enjoyed the hot breakfast each morning. Begin I have hot oatmeal, but they did have the package which I did not care for, but in all everything else was very nice.Very nice lobby and dining area .There were also restaurants in the area and not too far from downtown and only 15 minutes outside of Savannah Georgia where we were going. And the maid in the hotel was nice. You received clean fresh towel daily and the maids were just as friendly very hospitable. The family enjoy the swimming pool and I am I put my feet in the water that was enough for me. I enjoyed the gym working out not as nice as I thought it would but OK .

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We truly appreciate your wonderful comments regarding your most recent stay with us. All our staff strive to provide excellent service to each and every guest and I will be sure to share your comments with our team members. We are very happy to hear that you enjoyed our Hot Buffet Breakfast and found your room comfortable and clean. It is also rewarding to read that you took advantage of the amenities that we offer, such as the outdoor swimming pool and fitness center. We truly look forward to seeing you again the next time your travels bring you to Savannah Georgia. Naji Kotob General Manager

"Very NIce Place"

4
21/07/2016

Staff was very friendly from the first moment we arrived. They room was clean and comfortable. Bathroom was clean. Breakfast was pretty good. Location is a little far from the historical places we wanted to see but great value still.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Rick, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I cannot begin to tell you how happy it made us feel to read about your experience at our hotel. Your feedback is extremely valuable to us and your positive experience is our greatest reward. Our team strives to exceed all our guests expectations during their stay with us and we were so happy to read that you found them friendly and helpful. We are also glad you were able to enjoy our complimentary Hot Buffet breakfast and found the room to be comfortable and clean. We would love to have you stay with us again, whenever you are in Savannah. It would be our pleasure to see you again. Naji Kotob General Manager

"Nice place, comfy beds"

4
16/07/2016

We stayed one night. The room was good sized, the beds comfortable and it was clean. It was quiet and everything worked fine. Minor issues: Breakfast was pretty good although they had run out of all juice by 8:45 and were a bit slow to restock the waffle batter. One pillow case had a stain and one bed coverlet had a sizable black mark on it but they appeared to be clean. I would stay again.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Stephen, Thank you for sharing your experience with other tripadvisor readers. We are so glad to hear that you enjoyed your stay with us and that you found the room to be clean and comfortable. Your comments on the breakfast selection and excellent food will definitely thrill our Breakfast attendant; on the other hand, I will follow up with the bedding issues you had with my housekeeping manager and I can assure you that this is not a normal occurrence. We thank you for your gracious comments and review. We hope to see you again sometime in the near future. Naji Kotob General Manager

"Nice place to stay"

4
15/07/2016

Stopped overnight on our way to Orlando nth hotel is very nice for the price. The breakfast is good for a free hot breakfast. Parking was scarce as a few tractor trailers were taking up 8-10 spaces each. That wasn't the hotel's fault. Would recommend.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, I would like to thank you for taking a few minutes out of your busy schedule to share your experience on Tripadvisor. We are so glad to hear that you had a good stay overall. As you mentioned we have a FREE hot buffet breakfast that starts as early as 6:30 AM. Again we thank you for choosing the Best Western Plus and we hope to welcome you back in the near future. Naji Kotob General Manager

"Surprised"

5
05/07/2016

This was a last minute choice but a very good one the rooms were cleaned and the staff were on point. Stayed there for 3 days and did not have any issues, and the breakfast was good and the price was fair as well.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, Thank you a million for sharing your comment with other tripadvisor users. We thank you for choosing the Best Western Plus for your recent stay with us. We are so glad to hear that you had a comfortable trip and enjoyed the Hotel Buffet breakfast in the morning. The secret to our success is our commitment and dedication to the daily service we provide; as customer satisfaction is our number one priority. We would love you to stay with us, whenever you are in the Savannah again. It would be our pleasure to see you again. Naji Kotob General Manager

"Moldy Shower"

2
02/07/2016

This location in in remodel the should have closed till finish or hire a cleaning service to clean if they are having guest during the remodel! My room had BLACK mold in the tile grout shower curtain hung too high when I showered it blew outside the tub and flooded the bathroom had to use extra towels to soak up water. Bathroom door would close by itself used the trash can to prop the door open. Exposed wires in the elevator. Housekeeping mopped the interior of the elevator 3pm in afternoon use the mop top prop door open which made use of inoperable. fortunately I travel with sanitizing wipes the furniture in the room was covered in powdered grime. Morning of checkout I used my flip flop to kill a ROACH climbing up the wall!

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I am very disappointed to hear that you did not enjoy your stay with us. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. As a Quality Excellence Award Winning hotel our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their visit with us and it is very disappointing when we fail to carry that promise. I will address the Housekeeping issue with the Housekeeping manager and I can assure you that this is not a normal occurrence. Thank you again for your feedback. We hope to see you again sometime in the near future. Naji Kotob General Manager

"Great accomodation for the price"

5
20/06/2016

We really enjoyed this hotel. Very clean rooms, newly renovated. And I have to mention this: The breakfast was very high end. For those of us who travel in this particular price range or travel in the "savings" end of things, this hotel really brought the class for the breakfast- eggs, bacon, coffee, waffles, cereal, breads, etc. You don't need a trip to MacDonald's in the morning, so long as you are down by 9:30. The head breakfast staff told me that a lot of people complain because it's not a huge offering of breakfast, but quite frankly, they are offering a very nice breakfast for it being added to the room. If you need a better selection, you may need to pay for that. My only mention to the company: The night person we encountered when we checked in on Friday, June 17th, after 1pm, was a bit creepy and very stern with us. I guess we look like teenagers that are going to smoke and have pets in our room or something. I was rather surprised that the rest of the staff was very accommodating.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Melissa, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are also glad to hear that you had a comfortable/Clean room and enjoyed our hospitality. We are also thrilled to hear good compliments about our high end Hot Buffet Breakfast that start as early as 6 AM. Last but not least, your kind words about our staff will be passed on to them, and we are ever so grateful for the compliments. Your positive comments and compliments are valued motivation for our team. It means a lot to all of us to know your time with us was so enjoyable. Naji Kotob General Manager

"Nope! And horrible service."

1
18/06/2016

Well, we called and were traveling and reserved a king room with a roll away bed. All was set when we got there and the rollaway bed was already in the room. However, the room was 79 degrees and the A/C would not turn on. We called the front desk and were told to unplug it and plug it back in. 5 minutes later it was still not working. I went to the front desk and one of the ladies (Cassandra) said come with me. She proceeded to mess with the A/C for about 45 minutes. She asked the other lady at the front desk what rooms were left. The one at the front desk told her there were two left. Instead of moving us she kept playing with the A/C. It came on and Cassandra assured me it would work all night. It stopped 30 seconds later. We proceeded to look for other rooms at a different hotel during this as we had no faith it would work again. Good thing we did as they sold the last two rooms during this time and could not move us once they decided to do so. The two staff got into a disagreement at the front desk with one stating to Cassandra that they should have moved us when she advised there were two rooms left. Our card was already charged. When we asked about a refund, Cassandra said it was cancelled and would refund soon. My wife asked for something in writing stating that and got attitude from Cassandra. Another guest told Cassandra to just sign the paper and to calm down. The staffer snatched the paper from my wife's hands, not exaggerating that point either. She wrote "no charge" largely on the paper and slid it back across the counter. We left at that point. The place looks nice and the other lady working was very professional and accommodating. Cassandra needs retraining. I do not expect much from this posting. It seems the replies from management are similar canned responses.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Andrew, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I am very disappointed that your experience was not up to our standards. I would like to apologies for the inconvenience you had with your A/C and I can assure you that this is not a normal occurrence. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. As a Quality Excellence Award Winning hotel our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their visit with us and it is very disappointing when we fail to carry that promise through. Further, I would like to invite you to give us another opportunity to demonstrate the product and services we are used to provide to our guests. I am very sorry that we were unable to meet your expectations during your recent visit. Thank you again for your feedback. We would be more than happy to welcome you again. Naji Kotob General Manager

"Excellent customer service"

5
16/06/2016

We stayed in this hotel on our travels to North Carolina and on our return journey...the location was convenient to the highway, it had lovely spacious rooms and a good breakfast to set us on our way, however it was the excellent customer service from management and staff that impressed us the most... we hope to return one day

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Day, Thank you for your generous complements on your recent stay with us here at the Best Western Plus Savannah North. We are so delighted to read that you enjoyed your stay and had a very good experience overall. As a Quality Excellence Award Winning hotel our team is completely committed to ensure that all of our guests enjoy a superior level of service during their stay with us. Moreover, We are glad to hear that you found the room to be comfortable and spacious. We truly appreciate your loyalty and can't wait to welcome you again. Naji Kotob General Manager

"The Tallest Mattresses in HISTORY !"

1
12/06/2016

It was impossible for an older person who is 5'2" to mountain climb into the bed and I was not the only person to have this problem because they actually provided a step stool, which to me is dangerous . I will not stay here ever again

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Arlene, Thank you for taking the time to provide us with your feedback. I am very disappointed that your experience with us was not up to our standards. We provide our customers with whatever they ask us for and on that occasion we just happen to have a stool that the housekeepers use in laundry. The stool was given to you because you requested it at the Front Desk. We do hope that this experience will not deter you from staying with us again in the future and we look forward to speaking with you soon. Naji Kotob General Manager

"Great Stop-over"

5
12/06/2016

Had a great stay at this hotel. Great last minute decision. Will definitely visit again. Courteous staff, Very clean. Great breakfast with many options. Relaxing and fancy lobby area. A good place to stop on the way to Florida

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Andrew, Thank you a million for sharing your comment with other tripadvisor users. We are so glad to hear that you had a comfortable trip and enjoyed our southern hospitality. It was gratifying to hear that the front desk and housekeeping staff were friendly and we are glad that you found the room clean and liked our new remodeled lobby. Last but not least It was a pleasure reading your compliments regarding our great Hot Buffet Breakfast that we provide daily from 6 AM to 9:30 AM. We look forward to welcoming you back again in the near future. Naji Kotob General Manager

"Overnighter"

4
12/06/2016

After driving for almost 12 hours, we booked a room here while on the road. There was a massive traffic tie-up but we managed to find a back way into this place. The front desk welcome was very pleasant and we felt welcomed here. Parking is free and provides convenient access to the rooms and elevators. Rooms are normal, quiet and comfortable - and clean. Breakfast was provided and included hot and cold selections. Enjoyed our stay here.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear George, On behalf of the team, I would like to thank you for taking a few minutes out of your busy schedule to share your experience on Tripadvisor. We are so glad to hear that you've enjoyed your stay with us. We appreciate your comments about the cleanliness of your room and pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that our team members offered you exceptional service and we all can't wait to welcome you back again to the Hotel in the near future. Naji Kotob General Manager

"Cheap owner, cuts corners "

2
05/06/2016

Unsatisfied with room due to air conditioning, television channels and reception, cleanliness and staff attentiveness. Breakfast was prepared with timeless and the best you could do with low cost products provided to staff. It may do for one night on the road, but not good for extended stays.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Zac, Thank you for taking the time to share your experience with us. I'm very sorry to hear about the issues you experienced during your stay with us and I can assure you that this is not a normal occurrence. I appreciate you bringing all of these items to our attention as it gives us the opportunity to take correct measures; however I feel terrible that this came at the expense of your experience with us. Unfortunately tropical storm Colin did a lot of damage to our TV reception, however, the issue was corrected earlier this week. Thank you again for your review and we really hope you consider us again in the future. Naji Kotob General Manager

"Overnight stop"

5
03/06/2016

This hotel was a really clean last minute stop. They also honored the price I showed them from trip advisor. Staff very friendly! Basic breakfast provided in the morning . Would definitely return and recommend to others. Free wifi included as well

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, Thank you for taking the time to share your experience with other Tripadvisor users. I cannot begin to tell you how happy it made us feel to read about your experience at our hotel. Your feedback is extremely valuable to us and your positive experience is our greatest reward. We appreciate your comments about the cleanliness of the Hotel and pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We sincerely appreciate your business, and we were delighted to be your chosen hotel during your recent stay in Savannah. We would love to have you stay with us again, whenever you are in the area. It would be our pleasure to see you again. Naji Kotob General Manager

"An A+ for Best Western Plus in North Savannah"

4
02/06/2016

This was a very nice Best Western. I have stayed in a few Plus Motels and this ranks up there with the best. The staff was courteous and friendly. An added benefit was the 8th Air Force Museum just down the road. This was a hidden gem and a real delight to tour. We spent 1 1/2 hours there and could have spent the whole day.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Robert, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are pleased to hear that you had an excellent experience and we are happy to hear that we exceeded your expectations. Thank you for providing great information to travelers considering our hotel and we appreciate all the good things you had to say about your recent stay with us. I will definitely share your kind words with the entire team and we look forward to welcome you back in the near future. Naji Kotob General Manager

"Not a Plus"

3
18/05/2016

We have stayed at many excellent Best Western properties. This was not one of them, though it certainly is not totally the fault of the management. The area is basically industrial and a short distance away all the semi-trucks in the world are moving up and down the highway. Railroad tracks run behind the trees at the back side of the property just beyond the parking lot. They were noisy. The tracks are not mentioned in the AAA tour book, though two properties in a city we intended to stay at in South Carolina had such a notation in the tour book. The motel originally had belonged to another chain, so probably Best Western did the best with what they had. We had taken a suite, which was a large inverted L open room. Light from the parking lot could not be blocked out because of the design of the curtains. As it was a suite, the TV was very far from the bed. In order for two people to watch at the same time, it had to be angled at the couch and we had to turn our heads to watch. The grill vents on the heater/air conditioner were missing. It was not a problem, but indicated to me that someone was not making periodic checks for required maintenance. I will say the shower was good, not a trickle one gets at so many hotels and motels. There is no information book in the rooms as there are at other properties. I went to the desk to ask for one, but she said they do not use them. They would give you a list of what you needed, such as churches or restaurants. The restaurant list had only fast food locations with the exception of one regular restaurant. At afternoon rush hour it takes 10 to 15 minutes to reach that restaurant which is only about 1 1/2 miles from the property. There are no side or back roads to the restaurant. They did give us some good literature for visiting Savannah, which allowed us to plan a wonderful day in the old city and on River Street. Because of large crowds at breakfast, some breakfast items were totally gone, regardless what time one arrived. One day my wife was told that she had gotten the last yogurt, for example. Another day we were told the bacon on the line was the last of it, though there was plenty of a very nice tasting sausage. The only fruits were apples and bananas (one day there weren't even any apples). We stayed 3 nights.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Roy, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. It's unfortunate to hear we were unable to truly impress you during your recent visit. We expect to make our guests feel as much at home with us as possible and are disappointed to know we missed the mark with you. We'll be evaluating this with our team and hope to share a more positive experience with you in the future. We're confident in our ability to make you a true fan of our hotel. Thank you again for your feedback. It would be our pleasure to see you again. Naji Kotob General Manager

"Very clean and quite."

5
17/05/2016

Easy access from highway and a gas station right across the street. Nice breakfast and easy check in and out. This was the first time we stayed at this location. We travel to Florida several times a year and Savannah is our stopping place. This will be our place to stop from now on.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Guest, Thank you for sharing your experience with us here on TripAdvisor. I am thrilled to read that you had a great experience and enjoyed your stay. As you mentioned We are in the ideal location here on I-95 (exit 109). Just 15 minutes from Savannah Historic District, 6.9 miles from Savannah/Hilton Head Airport. The entire team would like to thank you for your kind words and are looking forward to welcoming you back in the future. Naji Kotob General Manager

"Room"

4
15/05/2016

Was traveling and reached my driving limit and needed a room for the night. There were other hotels in the area but can't go wrong with Best Western. Only problem was the knob for powering the air condition unit was missing.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Carl, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We thank you for choosing the Best Western Plus Savannah North and thank you for your Loyalty to the brand as well. I would like to apologize for the inconvenience you had with the AC unit in room and I can assure you that this is not a normal occurrence. On the other hand, we are glad that you had a comfortable stay overall. We thank you for your feedback and hope to welcome you again in the near future. Naji Kotob General Manager

"Nice clean and quiet place! "

4
11/05/2016

The rooms are very clean and comfy. The pool is amazing, but the sun deck could be a little larger. The breakfast is okay, standard nothing extra or fancy. No biscuits and gravy just eggs and sausage. Waffles too!! Plenty of pillows in the room and plenty of parking for cars and trucks!! I like that you can eat breakfast outside!! I would recommend this place and definitely stay here again!!!

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Guest, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Best Western Plus Savannah North. Your comments on the cleanliness of our rooms will definitely thrill Terrence our Executive Housekeeper and his team; It's always nice to read their hard work is appreciated by our guests. Thank you for your loyalty. It would be our pleasure to see you again Naji Kotob General Manager

"A Great Place To Stay"

5
05/05/2016

I was traveling home from a vacation trip and made a reservation to stay in this hotel. I was pleased with the courtesy of the staff and the cleanliness and comfort of the room. The refrigerator, microwave and air conditioning were in perfect work order. This is close to the highway so it was a easy off/on to I95. When in the area I will absolutely stay here again.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear John, Thank you for sharing your experience at the Best Western Plus Savannah North and many thanks for the 5 star review. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, You review will be shared with the team to continue to inspire and motivate them to deliver exceptional service. Thank you for staying with us and we look forward to greeting you again when in Savannah. Naji Kotob General Manager

"Excellent Value"

5
05/05/2016

Room was very clean and well laid out. I especially appreciated that the AC/heat did not blow directly onto the desk area and the beds. Beds were comfortable. Decor in the room and also in the corridors, lobby and breakfast area seemed more upscale than typical of this price range.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Guest, Thank you for choosing the Best Western Plus Savannah North. We are truly humbled by your appreciation of all the things our Hotel had to offer. It means a lot to all of us to know your time with us was so enjoyable. We are thrilled to know that you liked our newly renovated hotel. Moreover, It was great to read that the beds were quite comfortable and found the room clean and spacious. We thank you for your business. It will be a pleasure to see you again. Naji Kotob General Manager

"Great service and Friendly staff!!!!"

5
04/05/2016

This Hotel is always a good choice. The rooms are clean, comfortable and spacious and the staff are welcoming and friendly. It is just off I-95 and only 15 minutes away from Savannah downtown/Historic district. They have an excellent hot buffet breakfast and a nice outdoor pool that we did not use. I will definitely stay again in the future and recommend this hotel to family and friends. Keep it up!!!

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear David, Thank you for your generous complements on your recent stay with us here at the Best Western Plus. We are so delighted to read that you enjoyed the excellent service and had a very good experience overall. Your comments about the cleanliness of our rooms will definitely thrill our Housekeeping Manager and his Team; It's always nice to read their hard work is appreciated by our guests. As you mentioned we have a great buffet breakfast that starts as early as 6:00 AM. We truly appreciate your loyalty and can't wait to welcome you again. Naji Kotob General Manager

"Enjoyed the stay"

4
04/05/2016

Room was nice. Bed very comfortable. Only complaint was no bathmat. Floor is slippery with wet feet from shower. Also, angle of shower head causes water to spray on bathroom floor. Except for those little things, room was nice, people were nice, enjoyed the stay.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Susan, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I will personally address the bathmat issue to our Housekeeping Manager and I can assure you that this is not a normal occurrence. I was delighted to hear that you found our rooms to be comfortable, and our staff to be friendly and helpful. Thank you again for your feedback. It would be a pleasure to see you again. Naji Kotob General Manager

"Our stay was great"

5
03/05/2016

We stayed 2 nights I think that if you're looking for affordable accommodations and not that far from River Street about a 15 minute drive. Our room was clean and my best friend and I were not in our room long but the staff was friendly our housekeeper was the best and we got breakfast with our stay I didn't use the pool or the fitness center but I did take advantage of the free Wi-Fi which saved me on my data. If ever in the area again I would most definitely stay here again!

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Tekia, Thank you so much for the fantastic five star review and thank you for choosing the Best Western Plus Savannah North. We are glad to hear that you had a comfortable room and enjoyed our hospitality. The secret to our success is our commitment and dedication to the daily service we provide; as customer satisfaction is our number one priority. Moreover, We are thrilled to hear good compliments about our service oriented staff and I will make sure to share your review and celebrate it with them. Naji Kotob General Manager

"Fine hotel"

4
03/05/2016

Stayed at this hotel for a night before flight out early the next morning out of SAV airport. There are hotels closer to airport but pricing was better at Port Wentworth. Had no issues as the room itself was clean and everything functional including climate control which ran quiet. My rewards status was acknowledged at check in which was appreciated. The lobby was spacious and two computers were there for use but they were occupied by people (staff?) playing games. I was somewhat annoyed since I wanted to check in my flight. They were gone a little while later. I found it noisy initially especially when a bus load of older travelers arrived. The din did die down and it was quiet soon after. Importantly the bed was comfortable and I had a great sleep, ready to go early the next morning.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, Million thanks for posting your review on Tripadvisor. We am pleased to hear that you enjoyed your stay with us. It was a pleasure to have served you during your visit to Savannah. We are happy that you found the location of the hotel convenient for your needs and that you thoroughly enjoyed all aspects of your stay with us. It was also rewarding to read that your room was clean and comfortable. We thank you for your loyalty to the brand and we sincerely appreciate your business, and we were delighted to be your chosen hotel during your recent stay in Savannah. Naji Kotob General Manager

"A good stop on the way home"

5
03/05/2016

This hotel met our expectations for a reasonably priced one night stay. Staff were excellent. Breakfast was the usual BW fare but good. Room was recently renovated and very comfortable. I would recommend this hotel to a family member or friend looking for a good stop between southern Florida and Ontario.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Terry, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are pleased to hear that you enjoyed your stay and that the property met your expectations. We are so delighted to read that you liked our recently renovated rooms and enjoyed our Hot Buffet Breakfast. Moreover, we thank you for recognizing our staff and the service that you received during your stay with us. It is great to hear that our efforts to ensure everyone's experience is outstanding hasn't gone unnoticed. We look forward to the next opportunity we have to accommodate your needs should you return to our beautiful city. Naji Kotob General Manager

"VISIT"

3
30/04/2016

Nice hotel but a little too far from SCAD which was my reason to visit. A plus is the hotel is located close to Savannah AIRPORT! The front desk staff are very friendly and helpful. Breakfast included hot and cold items and plenty of room to sit down. Also, the BEDS were comfortable.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, Thank you for sharing your experience with other tripadvisor readers. We thank you for choosing the Best Western Plus for your recent stay with us. As you mentioned we are only 6 Miles away from Savannah/Hilton Head International Airport, moreover we are only 15 minutes away from Savannah Downtown/Historic District. We are thrilled to hear you enjoyed your stay with us and found the beds comfortable. Our team truly strives to exceed all our guests' expectations, so we are happy to hear all your kind words. Naji Kotob General Manager

"Don't expect too much"

2
29/04/2016

water fountain not working in lobby; dysfunctional door for pool entrance; dirty pool; customer service is great depending on who's at the desk. Breakfast is a joke; don't expect much - save money for the nearest restaurant.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Day, I'm very sorry to hear your experience with us was anything less than stellar. What you experienced is not in line with the type of feedback we are accustomed to hearing. I'm sorry that we failed to offer you the experience you were looking for. Our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their stay with us and it is very disappointing when we fail to carry that promise. Thank you again for your feedback. Please let me know if I can be of assistance in making any future reservations for you. Naji Kotob General Manager

"Gotten worse since last year "

2
27/04/2016

Last time we stayed here it was a windgate hotel and all was great. Now it is a best western and service had gone downhill. First day when we returned to room bed was unmade. You never get replacement soaps and shampoo after staying here for 3 days. We went out and got our own supplies. Will be traveling back into this area but will no longer stay at this hotel

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear David, Thank you very much for your candid review of your recent stay at our hotel. First, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. Our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their stay with us and it is very disappointing when we fail to carry that promise. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back. Naji Kotob General Manager

"Family to Savannah"

4
26/04/2016

Our family wanted to visit Savannah and had the opportunity to stay just outside of the city. Good location, only 15 minutes from Savannah, nice restaurants in the area and the hotel had a wonderful breakfast. The bedding was wonderful.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, I would like to thank you for taking a few minutes out of your busy schedule to share your experience with other Tripadvisor users. We are so glad to hear that you had a good night sleep and that you found the beds comfortable. As you mentioned we have a great hot buffet breakfast that starts as early as 6:30 AM. We thank you for choosing the Best Western plus and it would be a pleasure to welcome you again. Naji Kotob General Manager

"Great place for a stop-over"

4
25/04/2016

Stayed for just one night. While traveling North, we waited to see where we would be ready to stop for the night instead of making reservations. We picked up one of the flyers with hotel specials at a gas station once we crossed into Georgia. We checked one hotel nearby but they wouldn't honor their rate, so we checked out this hotel instead. As soon as we walked in with the flyer, before saying anything, the lady welcomed us and told us she had a room and at the rate in the flyer. The hotel was in a great location for accessing 95. Our room was very clean and recently updated. The bathroom was clean as well. There was some noise from people around us, but that is to be expected. The breakfast bar was OK. My mom had eggs and bacon but the eggs were cold. I just had toast and cereal which was fine. There was also a waffle maker which we didn't use. The hotel also has an outdoor pool that we did not use.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Stephanie, Thank you a million for sharing your comment with other tripadvisor users. It was a pleasure to have you stay with us here at The Best Western Plus Savannah North. As you mentioned we are ideally situated on I-95 exit 109, so we are fortunate in that respect with our location. Moreover, our Hotel was recently remodeled and completely updated. We are also glad to hear that you had a comfortable room and enjoyed our hospitality. We have a great team here that always make sure guest expectations are met. We thank you for your gracious comments and review. We hope to see you again sometime in the near future. Naji Kotob General Manager

"Very please"

4
13/04/2016

Lobby was very inviting, checking was easy and manager upgraded my room to a suite, I guess he heard about how bad my stay was at Days Inn, Mt Pleasant Charleston-Patriots Point. Although I wasn't able to make it down for breakfast because of how comfortable the bed was, I heard from other guess that they enjoyed the breakfast. Parking lot are well lit and clean and housekeepers are very kind and pleasant.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Rosemarie, Thank you a million for sharing your comment with other tripadvisor users. We thank you for choosing the Best Western Plus for your recent stay. I am so glad you to hear that you enjoyed your upgraded room and found the beds very comfortable. We are so happy you got to meet our Housekeepers and enjoyed your interactions with them, they are true assets to our team. We would love to have you stay with us, whenever you are in Savannah area. It would be our pleasure to see you again. Naji Kotob General Manager

"Best Western average stay"

3
10/04/2016

The Motel was average and we felt that a Plus stay would be significantly different than the average Motel that we've stayed at. The staff was friendly and helpful..the food selection was just average ..perhaps we expected more but it was average. We stooped here due to massive traffic problems ahead. I would recommend this Motel.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, Thank you for sharing your experience with us on TripAdvisor. Kindly accept our sincere apologies for not exceeding your expectations. Our team strives to provide our guests with great experiences and it was rewarding to read that they were friendly and helpful. Thank you again for your feedback. We would be more than happy to welcome you again in the near future. Naji Kotob General Manager

"Stop-over in Savannah"

3
10/04/2016

This newly-renovated hotel was nicely located off highway I-81. Staff was caring, friendly and helpful. Advance check-out made our departure easy. The only draw-back was the limited breakfast items like fresh fruits, yogurts, for a BW Plus.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Gilles, Thank you for taking the time to give us your feedback on your recent stay here at the Best Western Plus Savannah North. We truly value all our guests' thoughts. I would like to apologize for the inconvenience you had during the breakfast hours. We do have Apples and Bananas on a daily basis, moreover, we do have 3 yogurt flavors as well. Having said that I am going to follow up with my breakfast representative to see what happened that day. We appreciate your comment about the good service and the friendliness of the staff and thank you for your loyalty to the Best western brand. We thank you for your business; it would be a pleasure to welcome you again in the future. Naji Kotob General Manager

"nice room; reasonably priced"

3
08/04/2016

Friendly staff, great welcome, easy parking, and good sized rooms. Unfortunately, maintenance is not quite up to "plus" standards (e.g., shower curtain mildew), but all-in-all a nice place in a good location.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I would like apologize for the inconvenience you had with your shower curtain and I can assure you that this is not a normal occurrence. I will make sure I follow up with my Housekeeping Manager about it. On the other we appreciate your comment about the good service and the friendliness of the staff. We would love to have you stay with us again, whenever you are in Savannah. It would be a pleasure to welcome you again. Naji Kotob General Manager

"Nice Place"

4
07/04/2016

Made a reservation for a place past half way to Florida spring break weekend. Glad we did, roads were worse than expected. Just spent the night there but very nice rooms, very comfortable beds. Standard breakfast. Room rate seemed reasonable for weekend. Pleasant staff. Would stay again.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, Thank you for sharing your experience with other tripadvisor readers. We sincerely appreciate your business, and we were delighted to be your chosen hotel during your recent stay in Savannah. We are also glad to hear that you had a comfortable room and enjoyed our hospitality. Moreover, we appreciate your compliments regarding the efficiency of our staff. We thank you for your gracious comments and review. We hope to welcome you again in the near future. Naji Kotob General Manager

"positive experience"

5
06/04/2016

the check in was great and Sara-the personal at the desk was so professional ,pleasant and efficient at her job-I would highly recommend her. the hotel was lovely and the breakfast was fine. Sara recommended a dinner location when we asked her and it was a super choice. Sara was extremely busy and it was great to see her multitask so efficiently

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, Thank you for your generous complements on your recent stay with us here at the Best Western Plus Savannah North. We are so delighted to hear that you enjoyed the excellent service and had a very good experience overall. We are so happy to read that you got welcomed to the hotel by Sarah, she is a true asset to our team. She truly strives to give outstanding service to each and every guest, therefore I am thrilled to hear about her efficiency and friendliness. The Best Western Plus family thanks you for your business; it would be a pleasure to welcome you again in the future. Naji Kotob General Manager

"the worst Best Western in my experience"

1
04/04/2016

I was overcharged for regular room-$229.99 before taxes, $264.89 overall, that was just unbelievable rip-off. I have platinum reward card, stayed in Best Western for many years in Great Britain, Canada, US but never before had such an experience, the staff was not friendly, the room did not have enough towels, TV had only few channels, sink in bathroom was clogged, everything did not correspond to the price paid

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and would like to thank you for your loyalty to our brand. I am very disappointed to hear that you did not enjoy your stay with us. I can't apologize enough for the inconvenience you had during your stay. I will address the Housekeeping issues you had with the Housekeeping manager, moreover, I will investigate the TV problem you had with my maintenance team and I can assure you that this is not a normal occurrence. Our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their visit with us and it is very disappointing when we fail to carry that promise through. Once again, I'm very sorry to hear your experience was anything less than fantastic. Naji Kotob General Manager

"Overall experience"

5
02/04/2016

We have never had a bad experience at a Best Western. The bed at this location was extremely comfortable. The check in gentleman was very knowledgeable of the area as we wanted to go downtown for dinner. He gave us great directions! The room was clean and the whole facility was clean and nicely decorated.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Lawrence, We thank you for choosing the Best Western Plus savannah North. It was a pleasure having you stay with us. We appreciate your comments about the cleanliness of the Hotel and pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We also thank you for your loyalty and we sincerely appreciate your business. We would love to have you stay with us again, whenever you are in Savannah. It would be our pleasure to see you again. Naji Kotob General Manager

"Great place to crash!"

5
01/04/2016

Great stop-off on the way to Florida. Nice, clean rooms, friendly staff and right off the interstate so it was convenient and a welcome sight after the heavy traffic! Breakfast was nothing out of the ordinary, but good and convenient. Would definitely stay again if the need arises.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Judy, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are so happy to hear you enjoyed your stay with us and thank you for choosing the Best Western Plus Savannah North. Our team strives every day to exceed our guests expectations and it was great to read that our staff offered you a friendly service during your stay. We are truly humbled by your appreciation of all the things our Hotel had to offer. It means a lot to all of us to know your time with us was so enjoyable. Naji Kotob General Manager

"Pleasant stay for the family"

4
29/03/2016

From check-in to check-out the hotel staff was very friendly and helpful and lobby is clean and inviting. Had issues with water pressure in toilet and shower but the staff was quick to make things right. The beds were comfy, the a/c was perfect and the breakfast was yummy. Very easy access to downtown Savannah and the staff gave us really good tips and brochures about the downtown area and Tybee island.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Bryson, Thank you for your generous complements on your recent stay with us here at the Best western Plus Savannah North. We are so delighted to read that you enjoyed your stay and had a very good experience overall. Our team truly strives to give outstanding service to each and every guest, therefore I am thrilled to hear that our staff were friendly and helpful during your stay. We are also glad to read that you had a comfortable room and enjoyed our hospitality. Customer satisfaction is our main priority and we are so happy to have you stay with us whenever you are in Savannah. Naji Kotob General Manager

"Poor exploitation"

3
29/03/2016

The hotel itself is very nice and relatively new. However, the maintenance is not very good. For example the cleaning of the lifts took more than 24h even though a sticky liquid had been spilled. If this does not change, this nice hotel will quickly become less attractive.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Marleen, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Best Western Plus Savannah North. I would like to apologize for the inconvenience you had during your stay and I can assure you that this is not a normal occurrence. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. Thank you for taking the time to give us feedback on your stay. We truly value our guest's feedback and strive to exceed everyone's expectations. Naji Kotob General Manager

"Last 2 nights"

4
25/03/2016

Apart from minor 'problems', readily reported, this hotel is a pleasant 'place to stay'. Easily reached just a short distance from the Interstate, this location is suitable for all types of travellers, business or leisure.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear David, Thank you for choosing the Best Western Plus Savannah North for your recent stay. We are so happy to hear that you enjoyed your stay with us. As you mentioned our hotel is well located just off I-95 (Exit 109) which makes it very convenient for our guests. Thank you for taking the time to give us your feedback. We truly value all of our guest's feedback and strive to exceed your expectations. Hope to see you again soon. Naji Kotob General Manager

"Wonderful."

5
19/03/2016

Everything about this hotel was wonderful. From the lobby, to the room, which was completely refurbished and the breakfast next morning. Beds were F-A-B-U-L-O-U-S. The night desk clerks at check it were fun, nice, and on the ball.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Jeanne, Thank you for choosing the Best western plus Savannah North. We are truly humbled by your appreciation of all the things our Hotel had to offer. It means a lot to all of us to know your time with us was so wonderful. It makes us happy to know your bed was quite comfortable, moreover we are thrilled to know that you enjoyed our Hot Buffet breakfast. It's also especially rewarding to know that the night desk clerks were friendly and accommodating. We thank you Jeanne; your review was a joy to read. We will be more than happy to welcome you again in the future. Naji Kotob General Manager

"Savanah Georgia"

5
18/03/2016

This as well as all the Best Westerns I have stayed in was Great all the way around. Stayed in Best Westerns my entire trip. Will stay with them in all my trips from here on . Clean, Friendly , and this all made my stays great.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, I am so excited to hear you love the Best western Hotels and want to thank you for allowing our Best western plus Savannah North to be your hotel of choice. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that you had a first class experience and hope to welcome you back in the near future. Naji Kotob General Manager

"Great beds"

4
05/03/2016

Stopped by on my way to fla,best nights sleep ever ,those beds are the best thing since sliced bread,I would stay there anytime in area,the fresh rooms and great breakfast you can't go wrong if you stay here

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear William, We would like to extend our great appreciation to you for sharing this wonderful review with other Tripadvisor readers, we greatly appreciate it! We are so glad to hear that you enjoyed our newly renovated rooms and found the beds very comfortable. Moreover, we are so delighted to read that you enjoyed your Hot Buffet Breakfast in the morning. We want to thank you for choosing the Best Western Plus for your recent stay with us and hope to see you soon again. Naji Kotob General Manager

"Disappointing stay"

3
03/03/2016

The room was not thoroughly cleaned making it difficult to unwind and relax. Breakfast looked fine but the coffee was very weak and the eggs unappealing. The best part was dinner at a nearby restaurant, Sweet-Tea Grill.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, Thank you for sharing your experience with us on tripadvisor. I'm so sorry to hear that your stay with us was not up to our standards. Our team is completely committed to ensure that all our guests enjoy a superior level of service during their stay and it is very disappointing when we fail to carry that promise. I would like to apologize for the cleanliness concerns during your visit and I can assure you that this is not a normal occurrence. Thank you again for your feedback. I do hope you consider staying with us again in the future. Naji Kotob General Manager

"Great hotel for groups"

5
16/02/2016

Our car club holds two events a year, and we switched to this Best Western for a group of 35 drivers. Checking in with Cosandra was so smooth and efficient. All the staff is helpful, friendly and accommodating to any request. We held a large dinner that was catered for our group, and the hotel staff could not have been more helpful in making sure we had all that we needed. The rooms were very nice, clean and comfortable. When you call the desk, they answer on the first ring. Service far exceeds other hotels we have used for this event, and we will definitely come back. The owner, Naji is very nice to deal with and could not have been more supportive. My suggestion is to book early or as soon as you know you need a room in that area because they fill up quickly, and they are well worth the price.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Anne, Thank you very much for writing such a wonderful review of our hotel, we truly value all of our guests positive comments and feedback. We are very thrilled to hear you had such an excellent experience with us. We especially enjoyed reading that our staff was friendly, professional and prompt throughout your stay. We as a team strive every day to give exceptional service to all of our guests and I am glad this was achieved during your stay. We appreciate your comment about the cleanliness of the rooms and we are so glad to hear that you will be staying with us again in the future. Naji Kotob General Manager

"Not quite ready - Renovation nearly done"

3
30/01/2016

This Best Western Plus used to be a different hotel and had recently been take over and remodeled. The renovations are still in progress and we noticed workers were tracking dirt in a number of places. The bricks on the front column had been removed for some reason. Our room was very nice with a king size bed, stuffed chair and ottoman, and desk and chair. There was microwave and a small refrigerator with a tiny freezer. The tiny freezer was welcome because we could refreeze our ice paks that we use for sore shoulders. The bed was firm and very tall - too tall. Neither of us could touch the floor when sitting on it. Our room on the top floor faced the back and the light coming in was bright. Even with the drapes closed there was too much light coming in. We place a few things against the drapes to keep them against the wall to reduce the light. The bathroom was new and clean. The water was hot but the stream was not very strong. The sign indicating how much they would charge if a towel or clock radio were taken was both amusing and annoying. The exercise room was redone and the bike and treadmill were great. The elliptical seems like it was not assembled correctly and was tippy. There are hand weights and a bench. The TVs had no remote and when I did find the on button there was no signal. WiFi worked fine. Breakfast fare was typical for this brand. The fresh made waffle was very good. The bagels were small. The woman running the breakfast area was very friendly TV flicker The train does run behind this hotel and we heard it twice in the early evening but not while we were sleeping. When renovations are complete and some of the odd things addressed, I can see adding a star to my rating.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Day, Thank you for sharing your experience with us on TripAdvisor. The Best western Plus was remodeled and opened it's doors in June 2015. The Hotel renovation is all done and dusted prior to us opening and I can guarantee that there is no renovation taking place at the present time. We had a group of workers in house this past week and I apologize if the lobby area was dirty in a number of places. On the other hand, we had a guest that lost control of her vehicle few days ago and hit both pillars at the front of the Hotel. The bricks should be put back together this week. We as a team take great pride in giving exceptional service and a clean product to every one of our guests every day. Our Breakfast attendant Maria is one of our key employees and is always taking service to the next level. I am glad you found your room clean and to your standards. We have a great maintenance and housekeeping team which have done a great job of maintaining the hotel and the condition of the rooms. Thank you again for your time and very valuable feedback. We all hope to see you back soon. Naji Kotob General Manager

"Great hotel and great staff"

5
21/01/2016

My stay at the Best Western Plus was wonderful. My family and I stayed for the weekend. The staff was very helpful and accommodating. Gave me great directions for places to eat and shop. The hotel was very beautifully designed and decorated. The rooms were very clean and updated as well and beds were extremely comfortable. Found out they are pillowtop mattresses. My family and I had breakfast each morning we were there. It was very filling with hot and cold items on the breakfast bar. We love savannah and will definitely be back. Free parking, free breakfast, free Wi-Fi, newly renovated, great price.You can definitely say I will stay here again.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Day, Thank you for taking few minutes to share your comment on Tripadvisor. It is so gratifying to read that you had a comfortable stay with us. As a newly renovated Hotel we where so glad to read that you found it beautifully designed and decorated. It was also great to hear you were able to take your family out and enjoy what Savannah has to offer. We have a culture here of providing exceptional service which everyone on our team embraces and prides themselves on. We are so glad this was achieved during your stay with us and that you were able to experience that level of service we consistently provide. Naji Kotob General Manager

"Better as a Best Western Plus!"

5
20/01/2016

I stayed at this hotel when it used to be a Wingate. I decided to stay at this location again after the hotel was renovated and changed to a Best Western Plus. I must admit, I am happy that I did.The hotel looks so much better and the rooms are very clean and comfortable. I stayed while there was a group of people who loves to drive porches were there. The hotel was very busy but it didn't interfere with the service I received from the staff. Everyone was so friendly and helpful. I got great directions to the historic area of savannah and was given a great place to eat from the lady at the front desk. This place is a real diamond in the rough. I will be sure to return when ever I am in this area again.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Mysti B, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for choosing the Best Western Plus Savannah North for your recent stay. First I would like to thank you for being such a loyal guest, it has been a pleasure hosting you during your trips to Savannah. We are very glad to hear our staff was very friendly during your stay. We as a team strive every day to give legendary service to every one of our guest and I am so thrilled this was achieved during your stay with us. We where glad to hear that you room was clean, quiet, and comfortable and we would be more than happy to welcome you back again in the near future. Naji Kotob General Manager

"GREAT HOTEL AND STAFF!!"

5
20/01/2016

My wife and I visited this place on a short trip to the Savannah area. We arrived very early to see if early checkin was possible. From the moment we walked in the front door, We were greeted with warm smiles from the staff and management. They were happy to check us in early! The room was spotless. The set up was nice for my wife and I. We were able to enjoy breakfast before going to our room and it was great too! The breakfast hostess was a real sweetheart. I have found a home away from home at this location. We will return everytime we visit the savannah area for sure!!!

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Day, Thank you very much for taking the time to write such an excellent review of our hotel. We are always glad to hear about our guest's experiences. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that our friendly and courteous Desk agents where able to check you in early. Our team strives every day to be as consistent as they can which I am glad has been achieved during your stay with us. Your review is a very big compliment to all of us here at the Best Western Plus Savannah North, it would be a please to welcome you again. Naji Kotob General Manager

"I say 2 star just because...."

2
19/01/2016

We stopped here after a very long day on the road and reading many many trip advisor reviews of hotels in the area this was the one with the best rating and least negative reviews so starting positive, the woman who worked the desk both nights we were there was wonderful and the beds were very comfortable, free breakfast was good and different both mornings. For the most part the entire place was very clean but our bathroom smelled of mildew, the wall in the bathroom between the tub and door had some holes in it and appeared to have been repaired many times, there was a bug in the tub when I woke up Monday morning and when I woke up Sunday morning I had bites on my neck, right hand and right wrist though other than the bug in the tub Monday morning I never saw any other bugs in or out of my bed...appears to have been a spider bite. SO...bites, bugs and the smell of mildew...can't do this place again

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Karen, Thank you for sharing your experience with us on Tripadvisor and thank you for choosing the Best western Plus Savannah North. We especially enjoyed reading that you found the hotel in general very clean and comfortable. We have a strong Housekeeping team that continue to maintain the Best Western standards on a daily basis. Having said that, I would like to apologize for the issue you had in your bathroom and I can assure you that this is not a normal occurrence. Our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their visit with us and it is very disappointing when we fail to carry that promise through. I thank you for the feedback. I would love the opportunity to welcome you back as a guest in the future. Naji Kotob General Manager

"Newly rennovated"

4
18/01/2016

Very nice facility. Everything was newly rennovated with modern decor. They have a small exercise room but we didn't have time to use it. And an outside pool, but it was too cold to be in the pool this time of year. Very nice property overall and right off I-95 exit. Cassandra was most helpful with restaurant suggestions and seemed very glad to be of service.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Linda, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are thrilled to know you had such a wonderful experience at the Best Western Plus Savannah North and we are delighted that you liked our newly renovated Hotel. We are also glad you find our location to be very convenient just off I-95. Cassandra continues to give excellent service everyday and is always friendly to all of our guests. She really embraces the culture we have here of giving excellent service and we are very lucky to have her apart of our team. Thank you again for staying with us and hope to see you again soon. Naji Kotob General Manager

"Great stay"

5
25/12/2015

Stayed here one night on a road trip from NJ to Orlando. Great front desk service, very clean and comfortable room. Free breakfast included and low price for the night using AAA, hard to beat that deal. I would very much highly recommend and stay again on the next road trip.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Michael, Thank you for your generous complements on your recent stay with us here at the Best Western Plus Savannah North. We are so delighted to read that you enjoyed the excellent service and had a very good experience overall. Your comments about the cleanliness of our rooms will definitely thrill Terrence our Housekeeper Manager and his Team. The secret to our success is our commitment and dedication to the daily service we provide; as customer satisfaction is our number one priority. If another road trip ever leads you this way, we would be happy to have you stay with us again. Naji Kotob General Manager

"Hotel Review"

5
23/12/2015

No serious problems at all, would recommend highly. Minor complaint of no fresh fruit available for complementary breakfast. Location easy for access to freeway. All in all, a good experience. Staff was very helpful with directions and such too.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Mr. Russell, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We want to thank you for choosing the Best Western Plus Savannah North and we are so glad to hear that you had a comfortable trip and enjoyed your stay with us. We would love to have you stay with us, whenever you are in Savannah. It would be our pleasure to see you again. Naji Kotob General Manager

"Clean, quiet, comfortable - just what you want in an overnight stay"

4
17/12/2015

We overnighted here during a long road trip. Not a luxury establishment, but more than acceptable. It`s clean, quiet, free wi-fi and breakfast at an affordable price. When driving long distances in places you don`t know, not having to worry about safety or cleanliness is reassuring.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Day, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We are so glad to hear that you've enjoyed your stay with us. We appreciate your comments about the cleanliness of the Hotel and pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We would love to have you stay with us again, whenever you are in Savannah. It would be our pleasure to see you again. Naji Kotob General Manager

"NICE HOTEL GOOD LOCATION"

5
28/11/2015

room nice but no elevator not happy with that, I have a bad knee, BREAKFAST WAS CLOSE AND LADIES VERY FRIENDLY WHERE FOOD WAS .there are plenty to do around hotel.the people at front desk are very friendly.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Nancy, We thank you for choosing the Best Western Plus Savannah North; it was a pleasure to have you stay with us. It means a lot to all of us to know your time with us was so enjoyable. We really appreciate the compliments on the friendliness of our staff; moreover, it was rewarding to read that you enjoyed your breakfast. As you mentioned the Hotel has a perfect location on I-95. We are close to the best restaurants in town and are five minutes away from the Savannah International airport and Tanger Outlet. We would love to have you stay with us, whenever you are in Savannah. It would be our pleasure to see you again. Naji Kotob General Manager

"Working class hotel"

3
26/11/2015

Had to stay here as my truck was being repaired at Freightliner dealer down the street. Room was clean but the a/c was not working, asked for another room and was told they were full and it wasn't happening. Also the remote for the TV was broke and there wasn't a replacement. Lobby was basic no frills. Breakfast was adequate and should give you a good start for the day. Shower water pressure was low but plenty of hotwater. Later I found out I could have stayed at the Hampton Inn for a lower price had I mentioned I was having my truck worked on at the Freightliner dealership.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We greatly appreciate you taking the time to bring the issues you encountered to our attention and apologize for any inconvenience the temperature of the room may have caused you. I have already spoken to our Maintenance Manager and we will definitely take the necessary actions to ensure similar situations can be avoided in the future. We really appreciate the compliments on the cleanliness of the room, and the great selection of food for breakfast. Further, I would like to invite you to give us another opportunity to demonstrate the product and services we are used to provide our guests. I am very sorry that we were unable to provide this to you during your recent visit. Thank you again for your feedback. It would be a pleasure to see you again. Naji Kotob General Manager

"Snowbird travel to Florida"

5
26/11/2015

What a wonderful experience, after a very long drive from Ontario via Virginia we were exhausted and fortunately we were accomodated as walk-ins. We selected a more comfortable room with a separate sitting area and were able to lounge around and unwind. We were able to enjoy The Sweet Tea Grill as suggested by the hotel staff and it was excellent. Love everything about this location and will suggest to friends and use next year when we travel down.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Day, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We are thrilled to know your time with us was a positive experience and we can't wait to welcome you back on your way back to Canada. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that you liked your upgraded room and are so glad to hear that the staff offered you exceptional service during your short stay. Your review is a very big compliment to all of us here at the Best Western Plus, it would be a pleasure to welcome you again. Naji Kotob General Manager

"Good and Bad"

3
16/11/2015

The dirty bathroom (floor and Tub) and very poor breakfast selection gives this otherwise nice hotel a bad name. I also asked at the check out process in the morning why I wasn't offered express check out. The girl told me it was because that hotel opted out of that process which I thought was strange.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I am very disappointed that your experience was not up to our standards. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to ensure we offer a better experience for guests in the future. I am going to follow up the bathroom cleanliness issue with my executive housekeeper and I can assure you that this is not a normal occurrence. You also stated that the breakfast selection was poor which is a little bit surprising to me, however, I am going to follow up on that with our breakfast attendant. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. Our team is completely committed to ensuring that all of our guests enjoy a superior level of service during their visit with us and it is very disappointing when we fail to carry that promise. Thank you again for your feedback. We would be more than happy to welcome you again. Naji Kotob General Manager

"Clean, quiet, great location"

5
04/11/2015

I am a new customer for Best Western & I enrolled in their reward program. I will probably switch to their brand, following my stay in North Savanah. If you want a clean, quiet hotel, located away from the greasy food spots, you go there. It is pretty, very convenient, just out of I-95 but located in a kind of enclave, surrounded by trees. Staff was courteous, breakfast delicious. Wifi is good in the room, but computer for guests in business center is bad news. The price is right. No rip off like my usual brand lately. So all together bravo

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Mr. Sygne, Thank you a million for sharing your comment with other tripadvisor users. We want to thank you for choosing the Best Western Plus Savannah North for your recent stay. Moreover, We are so glad to hear that you became loyal to our Best western brand. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that the staff were courteous and that you enjoyed the hot buffet breakfast as well. We sincerely appreciate your business, and we were delighted to be your chosen hotel during your recent stay in Savannah. We would love to have you stay with us again, whenever you are in the area. It would be our pleasure to see you again Naji Kotob General Manager

"EXCELLENT STOP OVER"

3
30/10/2015

Fairly new hotel was clean and well maintained. Free breakfast was better than average. Rooms were comfortable and not too noisy. This is part of the hotel chain's rebranding effort and seems to work well.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, We would like to extend our great appreciation to you, for sharing your kind comments with other Tripadvisor users. We are so glad to hear that you've enjoyed your stay with us. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that you enjoyed the hot breakfast buffet and found the room comfortable. The Best western Plus family thank you for your business; it would be a pleasure to welcome you again in the future. Naji Kotob General Manager

"Easy off on from I-95"

4
20/10/2015

Nice hotel seems that it was renovated not to long ago. Worked well for a place to sleep on my way home from FL. They had a free hot breakfast so I was able to eat before getting back on the road and not having to look for somewhere to eat before my 14 hour drive ahead.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Eric, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. Like you mentioned we are a newly renovated hotel with great location on I-95. We are so glad to hear that you had a comfortable stay with us and that you enjoyed the hot buffet breakfast in the morning. We would love to have you stay with us again, whenever you are in Savannah. It would be our pleasure to see you again. Naji Kotob General Manager

"Hotel Service"

5
17/10/2015

Stayed here with a group. and our stay was really nice. Cassandra went out of her way to make sure that all of our needs were met. She even let us use the dining area for a little social hour. We were there Sept. 14th. Thanks Sassy Ladies Travel

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good Day, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We are thrilled to know your time with us was a positive experience. It was great to hear that Cassandra took care of you; she always goes the extra mile to ensure guest expectations are always met. We would love to have you stay with us again, whenever you are in the area. It would be our pleasure to see you again. Naji Kotob General Manager

"Management needs to get on the ball."

2
04/10/2015

Employees were wonderful and friendly. Management is another story. Housekeeping did not properly clean, replace items or maintain the rooms during my 3 day stay. Upon arrival our king size bed had a full size mattress cover on it which did not fit and was all bunched up under the sheets. I went to the front desk and was given the correct size by the person at the desk, but was told housekeeping leaves at 4 P.M. so I would have to remake the bed myself. Sheets were never changed on the bed the entire stay. Beds are extremely high and very hard to get in for a short person. Pillows are the most uncomfortable that I have ever experienced any where. The toilet constantly ran and no one seemed to know what to do with it. In speaking to others staying there it seems it's an issue in almost all rooms. The first morning there was no toaster for breakfast supposedly it was broken. The management should have immediately went out and purchased a cheap toaster until the other could be repaired or replaced. There seemed to be only 1 person on duty after 5 P.M. which meant if something wasn't in your room they had to run it to you and not be at the desk or make you come get it. I feel really bad for these employees working in these conditions. Management needs to get with it. Have no shuttle service and there are no restaurants close enough to walk to.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Kathy, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. I am so terribly sorry to hear that your experience was not up to our standards. I apologize for the inconvenience you had with your room not being cleaned in the morning. I will investigate the issue with my housekeeping manager and I can assure you that this is not a normal occurrence. On the other hand, our brand new pillows and mattresses are Best Western compliant. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. Our guests enjoy a superior level of service during their stay with us and it is very disappointing when we fail to carry that promise through. Thank you again for your feedback. Please let me know if I can be of assistance in making any future reservations for you. Naji Kotob General Manager

"Bad Experience"

2
23/09/2015

The staff was checking a bus in when we arrived. We had to wait more than 15 minutes to check in after a long ride. We were greeted as platinum members but it was downhill from bthere. We asked for extra pillows on the way to our room. Didn't get the, the toilet didn't flush so we called the front desk. A lady came up and said it must be because of all the other guests. Well it ran all night and would not flush properly. Staff wasn't friendly or appreciative.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear David, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor and thank you for your loyalty. I am very disappointed that your check in experience was not up to our standards and that you have to wait for 15 minutes before checking in. Moreover, I would like to apologize for the inconvenience you had with your toilet and I can assure you that this is not a normal occurrence. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. Our team is completely committed to ensure that all of our guests enjoy a superior level of service during their visit with us and it is very disappointing when we fail to carry that promise through. I would like to invite you to give us another opportunity to demonstrate the product and services we are used to providing to our guests. I am very sorry that we were unable to provide this to you in September. Thank you again for your feedback. Please let me know if I can be of assistance in making any future reservations for you. Naji Kotob General Manager

"Not Recommend"

2
16/09/2015

This Best Western was nicely redecorated. HOWEVER, the bed was to high and the toilet was too low. The power kept going on and off affecting the TV. There was not paper showing channels available. and no number shown on the telephone to call. We had to physically walk to the front desk. The ice machine was one floor up. There were no restaurants nearby, We will not stay there again.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Calvin, I would like to thank you for the comments you gave us on Tripadvisor and as a Best Western member I would like to thank you for your Loyalty. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry that the power and TV kept going on and off. Unfortunately we had a severe storm the day you stayed with us and that affected the power and the TV as well. We do have a TV channel guide in our night stand drawer by the bed and we do have an ice machine of every floor. Thank you again for your feedback. It would be a pleasure to welcome you back in the future. Naji Kotob General Manager

"STAY AT BEST WESTERN"

4
15/09/2015

Our stay at the Best Western was a nice one. The room was nice and clean, but bed to high for short people.Service was given when asked for. The buffet breakfast was nice and hot, and the coffee was very good.A special thanks to Cassandra for her extra help...............

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Good day, It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We pride ourselves on always being there when our guests need us and Cassandra have always done a great job whenever she is on duty. We are so glad to hear that you had a nice and clean room enjoyed the hot buffet breakfast. Thank you again for choosing the Best Western Plus and hope to welcome you back again in the future. Naji Kotob General Manager

"Nice for the price"

4
12/09/2015

The hotel was recently remodeled and updated, which made for a nice experience. The room was well cleaned and maintained. The staff was very friendly. The breakfast was good, and we all slept well. The bathroom was quite small in my opinion.

Naji K, General Manager at BEST WESTERN PLUS North Savannah, responded to this review
Dear Travis B, We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We are so glad to hear that you've enjoyed your stay with us. We pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that you liked the room and the newly remodeled hotel. Moreover, we appreciate your comment about the good service and the friendliness of the staff as well. We sincerely appreciate your business, and we were delighted to be your chosen hotel during your recent stay in Savannah. Naji Kotob General Manager