Schlafzimmer 1
Schlafzimmer 2
Schlafzimmer 3
Vorteilscode

Palm Beach Shores Resort and Vacation Villas, Palm Beach Shores

181 Ocean Avenue, 33404-5761, Palm Beach Shores, United States - Siehe auf einer Karte
Palm Beach Shores Resort and Vacation Villas - Aussenansicht Das Palm Beach Shores Resort and Vacation Villas ist ideal in Palm Beach Shores Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Palm Beach Shores Resort and Vacation Villas bietet 260 Suiten mit vollem Serviceangebot, direkt am Meer in Palm Beach Shores. Jede Suite verfügt über eine voll ausgestattete Küche, ein übergroßes Bad, einen separaten Ess- und Wohnbereich, zwei 47''-Flachbildfernseher im Schlafzimmer und einen 49''Zoll-Fernseher im Wohnzimmer sowie Pay-per-View-Filme. Kostenloses High-Speed-WLAN, neue Lampen in der Suite mit USB-Ladeanschlüssen. Islander Grill and Tiki Bar, Live-Unterhaltung im Islander Grill jeden Abend, sieben Tage pro Woche. Day Spa mit Maniküre, Pediküre und vielen individuellen Behandlungen.

WorldHotels Distinctive

Palm Beach Shores Resort and Vacation Villas

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Restaurant
    Restaurant
  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Lounge / Bar
    Lounge / Bar
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Travelers Choice 2022
 
Gebildet aus de 2435 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
1083
Sehr gut
674
Befriedigend
370
Mangelhaft
154
Ungenügend
154
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
48
Familie Familie
794
Geschäfts-<br>reisende Geschäfts-
reisende
20
Paare Paare
841
Reisen mit Freunden Reisen mit Freunden
127
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Resort is alright. Beds are horrible"

3
User 15/05/2022

We stayed here in March of this year. Staff was friendly, pool area, room, hallways, lobby area was clean. Restaurant food and tiki bar drinks were not a big deal. After eating dinner and having drinks at the tiki bar one night we decided to go out to dinner and have drinks elsewhere for the duration of our stay. Prices were steep and food wasn't that great. Service was very poor and the restaurant at the time was very slow. My wife and I hated the beds. We rarely complain but we do a lot of traveling and these beds were probably the worst beds we've ever slept on. We both tossed and turned every night and got not as much sleep as we would like. Our backs We're stiff in the am which was a disappointment. We ended up meeting some people that we saw at the pool daily and they even had problems with the beds. We do have a week planned to come back in august and we're hoping for a better experience and want to give this place another shot. If we experience the same issues it will be our last time and we'll be staying at Ocean Point. We're hoping for the best. I know they've been working on updates with some rooms so hopefully by the time we arrive in late august the rooms will be complete

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
While we try hard to satisfy every guest, we realize that is not always possible. We are very sorry that part of your vacation experience did not meet your expectations. We will use your feedback as a way to improve our services and hospitality. In the meantime, we wish you great future vacations for you and your family.

"PBS"

4
michaelsL6885EZ, Lecanto, Florida 15/05/2022

An excellent resort with a very nice location and very good amenities at the restaurant, pool and the beach. Very nice staff, resort does need updating with higher sinks and toilets, etc. The staff was great and helpful! Our only complaint was no shade at the pool, no umbrellas and you were not allowed to move lounges to the shade either!!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
MANY THANKS for taking the time to provide your valuable feedback and compliments.

"Lots wrong and RCI continues to be a mess"

1
User 15/05/2022

Field limitations by Trip Advisor limit the space allocated for these reviews to enough for only about 1/3 of my review. So, I'll have to list the problems minus the more thorough explanation that I would have preferred to leave. The RCI Gold Crown rating is a joke in this case, but then so is RCI itself as anyone who has used them for years should know. As for this location: It's not a “villa” or “resort”, but just a run-down hotel in a nice high-end Palm Beach neighborhood with nearby skyscrapers along the beach and mega-yachts in the waterways. One would expect a high-end facility given the neighborhood, but instead we got trash around the trail to the beach including a pallet, plastics, and paper that could have been cleaned up in minutes, neglected birds clearly in need of proper care (commented on by others but the hotel denies it), $10/ day to park, restaurant good enough but not great, staff usually friendly but nagged us to attend a timeshare presentation via phone messages, and verbal and written notifications slipped under our door for four days straight, consistent water hammer sounds (Google it) from kitchen and live music making sleep impossible until very late hours, bartender unskilled with tropical drinks, exposed electrical plugs, improperly mounted dining table, appliances broken down and falling apart, cut my lip on a chipped wine glass, dull knives and cheap or missing utensils, glass slider doesn't slide, toilets low, uncomfortable, slow to flush and run for minutes afterwards, fire alarm went off early one morning and we had to evacuate to parking lot and never received an explanation, TV signal goes out repeatedly for several minutes at a time, Internet is unsecure, maid service inconsistent with schedule hotel provides and gift shop lacking. You'll also pay to rent a chair on the beach, or be marginalized further down the property. The timeshare industry remains very broken and this resort coupled with RCI itself could be the poster child, especially given the improper designation. Based on other reviews, management will likely provide a patronizing response to this review by a nameless individual who will forward my review onto the general manager who will do nothing. Bottom line: this place is struggling to reach mediocrity and in desperate need of renovation, as well as new management who is attentive to caged and neglected birds, trash, noise, technology, maintenance, furnishings, and the needs of their guests.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting our resort. We are sorry if we fell short of your expectations and wish you great future vacations.

"Awesome place to visit"

4
User 14/05/2022

We stay at Pam Beach Shores for the first time and absolutely loved it and plan to go back again. Other than an early fire alarm, our trip was flawless. The greeting was inviting as soon as you pulled up to check in. Our check in was informative, super easy and fast. The Spa staff was fantastic, the cleaning services did a fantastic job. Our roomed smelled clean and was spotless. Lisa at the Tiki bar is the one that made our trip extra special. She has such a great personality and was always smiling and cheerful. I would go back just to have that kind of vibe you need on vacation!!! Kudos to PBSR!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Beautiful Beach!"

5
User 12/05/2022

From the time we arrived until we left, the resort staff was friendly, helpful and always smiling. Check-in was quick and easy however once checked in, they send you to another counter to get your parking pass and that's where they schedule your RCI "update" appointment tour so be prepared for that. This is a time share resort, and a beautiful one and well worth the points/weeks to stay here. I couldn't afford it if I had to pay the nightly rate, but I would if I could. We had a 1-bedroom and it was very spacious. The bed was a bit hard for me but was still comfortable. I can't speak to the sofa bed as it wasn't used. We got a view of the entrance so it wasn't horrible but not great either. I imagine the pool and beach views are super nice. The layout is well thought-out and has everything you need. The bathroom was a little dated, but not too bad and it had a shower and separate tub which would be great for families that needed it. The pool is very nice. There's a Tiki bar that connects to the restaurant by the pool and bar service comes to you as you relax by the pool. The service was great both at the pool and in the restaurant! There's a short boardwalk that takes you to the beautiful beach from the pool (it's shorter than it looks on their video!). We went in May and although the resort was sold out, it wasn't crowed at all. We never had a problem or wait getting into the restaurant. The location of the resort itself is wonderful. There are plenty of other hotels around, but this is more like a boutique hotel and very quaint which is my preference on vacation. There are shops and plenty of other restaurants within walking distance. I would definitely come back here again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you, thank you, and THANK YOU! We love your positive comments and wonderful comments. It definitely sounds like you thoroughly enjoyed your Florida vacation at Palm Beach Shores Resort. We cannot wait to host you and your family again.

"Pretty Good for a pig with lipstick BUT avoid the marketing department"

3
118vincenzot, Toronto, Canada 11/05/2022

Room was partially updated with new furniture and some updated appliances. Bed was not great. Floors and fixtures mostly 1980's vintage so their update is really minimal. Room staff were excellent as were the services in restaurant and pool and beach. Great pool and team there. Music on some days outside, they had some electrical issue? Music at dinner if you eat there. Lots of options for food short walk. Great snorkelling at the bridge, one of the best in the world...walkable. Marketing of timeshare typical....fake high price, then offer something that appears lower, pretend to offer you a foreclosure etc...waste of time. Many units are for sale, over 200 weeks I found with just 1 search. Try to sell the points program but I think you can find those if you look...for free or close to it. Enjoy your stay.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Your review title is puzzling. We are sorry for the issues you encountered during your stay at our resort. At least you liked our staff and amenities. We hope to make it up to you in the future.

"my stay"

4
WynnD594, West Palm Beach, Florida 10/05/2022

the air conditioner was leaking and we called maintenance - they came and said it was from condensation but the next morning it was still leaking so we called again and told them it must be the pan and then we left - i hoped they checked the ac

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We wish we had the room number or even your name so that we can find out what exactly took place during your stay. We usually get high ratings on our cleanliness, service, and rooms. We are sorry for the issue you had with the Air Conditioning.

"Enjoyed our stay...pros and a cons..."

4
User 10/05/2022

Returned here for a sisters and daughter trip last week after staying here several years ago. We requested a room close to the elevator with a nice view from the balcony. Pros: The wait staff at the pool were super friendly and service was excellent. The Tiki Bar atmosphere was lovely and the happy hour was great. The food and the nightly entertainment at The Islander Grill was wonderful. The Valet service was speedy and much appreciated with a few of us having mobility issues from recent orthopedic surgeries. Cons: We had 4 people in our unit and the pull out sofa bed was beyond awful. There were only two plastic chairs on the balcony with a small square table. We called the front desk multiple times to request 2 extra chairs and also a round table to be able to all enjoy the view and have meals together with the view. Even though at check-in, we were told that we had an oversized balcony, we were told that only 2 chairs were allowed per balcony. We told the front desk agent that there were corner rooms with round tables and four chairs with the same size balcony as ours but were still denied after the agent said she spoke to the general manager. Why would a resort with a room for 4 people only have 2 chairs on the balcony? Upon check out when the Manager asked how the stay was we complained about this issue and she said she did not tell the agent to tell us that? We actually brought a few of the dining chairs from the room out but sure missed being able to have our meals together at a table on the balcony like we do at other RCI gold crown resorts. As mentioned by another reviewer, the Palm Beach Shores with their private beach not providing chairs/umbrellas is just ridiculous. We paid over $500 to rent chairs and umbrellas for the week not knowing there was not a restroom out there and that there was a "Stay out of the ocean water" warning posted on the doors of the resort leading out to the pool. Pack your own beach towels as the towels provided at the pool do not even cover 1/2 of the lounger chairs. The first few days we were given two towels when we requested them but the rest of the week we were told there was a towel shortage so were only given one, had to decide which part of your body you want lying on the hot blue plastic which was a real discomfort. One day they ran out of towels altogether! PBS should really consider replacing all the pool towels with decent sized quality towels and donating the existing ones to the local homeless shelter. There are no umbrellas anywhere around the pool area for those fair skinned, youngsters or older folks trying to be mindful of sun exposure to use in order be able to sit out with the rest of the family around the pool while on vacation or tables for the drinks served. Also be aware that an 18% gratuity is added to all checks and was also added to the beach chairs and umbrellas rental which was $80 of the over $500 we paid. We did enjoy our stay in lovely Singer Island but missed some of the basic amenities we are accustomed to with the other Vacation Village resorts and RCI gold crown resorts we have stayed in.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your detailed review on your recent experience at our resort. Customer feedback is essential to us, and we take all feedback, both positive and negative, as an opportunity to learn and improve. Please know that it is not the resort that charges for the beach umbrellas and chair rentals. We have a vendor we work with. They are the ones you would need to contact if you had any issues with that. At least you liked our Tiki bar and restaurnt. We wish you better travel experiences for the next time you visit South Florida.

"Vacation at Palm Beach Shores"

5
User 10/05/2022

All staff we had contact with were congenial, cooperative and helpful. the unit and grounds were very clean and well kept. Onsite pool and beach were great. Location close to dining, marinas, shopping, state and local parks, and attractions was convenient.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Resort. We value your opinion. It would be great to have the opportunity to serve you again.

"AVERAGE STAY, NOTHING SPECIAL"

3
John D, The Villages, Florida 06/05/2022

Spent a week in a 2 bedroom at the resort. Friends stopped in for a few days as did a family member. Parking not an issue and check in/out was smooth. We were disappointed to have rooms on the 2nd floor as the height of the trees between the pool and the ocean completely blocked any ocean view. Rooms were dated and the bathroom shower was designed for small people, while a big tub took up most of the room. We are tall and this was a BIG negative. Our bathroom sink backed up and it took 18 hours for the plumber to get there. NOT GOOD Pool was crowded and don't believe them when they say people can't reserve/hold chairs. NOT TRUE. No real shade areas at the pool. If you have trouble with sun, pray for clouds. Tiki bar was very good as was the restaurant. Entertainment in restaurant was excellent. Watch out for the automatic 18% gratuity on all bar and restaurant items.

"Wonderful Resort - Great Vacation!"

5
eli1090, Athens, Georgia 06/05/2022

The resort has everything you would want. If you are fast pace or no pace this is the place to be. The food is fantastic! Staff are helpful and friendly. The area surrounding the resort has a lot to offer. If you are looking for fast-paced or no-paced :) this is the place to be. Looking forward to coming back.

"John B"

5
johnb1012015, Rochester, New York 04/05/2022

The resort was clean, the staff was always friendly, the waiters at pool Ryan and Lisa were very good the only negative was they charge 40dollars a day to rent chair on beach, the food was good and entertainment was good especially Motown band on Wednesdays

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. Yes, the covered cabanas and umbrellas with chairs are $40.00 per day for a set. Weekly rates are also available. An authorized vendor is available to supply our guests with any other safety-approved equipment at an additional charge. This is specified on our official website and we apologize if you were not made aware of this prior to your check-in. But at least you made the best of your stay and created some lasting memories. We cannot wait to see you again in the future.

"Top Notch! Can't wait to go again!"

5
User 03/05/2022

My wife and I really needed a week away but we didn't have a week off. This place is very close to where we live so we came for a working staycation. This place was fantastic! I had a special request which ended up going to the hotel manager and she went above and beyond to make it the special experience we were dreaming of. All of the staff was top notch from front gate to bell hop to front desk to restaurant staff (the food was EXCELLENT also). My wife is a bit of a Marriott snob so she wasn't sure about going to a brand we weren't familiar with but she loved everything about it and every minute of it! We can't wait to go again!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for visiting our resort this year. It sounds like you and your wife had a memorable stay and that makes us very happy. It was lovely hosting you. See you again soon.

"Everything you need"

5
User 01/05/2022

Resort has everything you need. Pool gets crowded so use beach. Heads up beach chairs and umbrellas $40/d. Tiki bar good and a little pricy. Resort very clean and staff friendly. Rooms have terrace, there's a gym in house and rooms are well set up. Would stay again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for choosing to stay at Palm Beach Shores Resort this year. We are delighted to hear of your satisfaction with our private beach, tki bar, and accommodations. We look forward to serving you again in the future.

"A Pleasant Place to Stay"

5
laretal, Basildon, United Kingdom 26/04/2022

We enjoyed a week at this fine resort. It is well situated, comfortable and well-appointed but is a little dated and could do with a facelift. It has a superb location on Singer Island with easy access to a private beach. There are lovely walks through the town of Palm Beach Shores through pretty streets to the marina and a promenade by the sea. There are bars and restaurants nearby.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. It was a pleasure hosting you during your vacation. It sounds like you were able to do a lot of sightseeing too, which is excellent! We hope to welcome you back again for another memorable stay.

"Great vacation place"

5
User 26/04/2022

Everything you want and need for a good vacation. Beach, pool, bar, nightly entertainment , restaurants on location and walking distances and shopping and grocery store close by. We bought here ans loved the area. I find that this is the place I always want to return to. I have brought my husband, family and girlfriends and we always have a great time. Its all you want and need for a great vacation. You can relax or keep busy on this vacation.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We're glad to hear that you enjoyed your stay.

"Beautiful place for a stroll"

5
Shatzii, Huntsville, Alabama 25/04/2022

Perfect setting because the Resort sits right on the beach. Nice large pool area with excellent staff. I don't know if there is a rule for the kids to stay in the kids area, but it was certainly appreciated. Adults were actually swimming laps without interference from kids. Easy access to the beach on the nicely decorated boardwalk.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for choosing to stay at our resort this year. We are delighted to know how much you liked our resort's beach and swimming pool. Please visit us again in the future.

"Beautiful location"

4
User 25/04/2022

The resort is located directly on the Atlantic Ocean on beautiful Singer Island. The staff was super courteous. The pool area was a decent size. A boardwalk connected the pool area to beach. The resort had a restaurant with nightly entertainment and a Tiki Bar by the pool. There were a few restaurants off site within walking distance. When the resort remodels bathrooms and sliding doors, I would give the resort top ratings. .

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
What a lovely online review. Thank you, Carol P. It is so good to know that you had a memorable vacation at our resort.

"Beautiful beach vacation"

5
Phia K, Atlanta 20/04/2022

The resort is older, however it was well kept. Clean, spacious, convenient are just a few things about this resort. The service was 5 star, call ahead and get your car, greeted with a smile by the valet and reception area every time, any time of day or night. Would definitely go again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year, Phia K. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Location, Location, Location"

5
verls2013, Winthrop, Minnesota 20/04/2022

We love this resort because of the location right on the ocean. They have a great pool area with a tiki hut bar. They have a good restaurant right on the property that had entertainment most nights. We love all the activities in the area.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hi there. Thanks for your comments. We're glad to hear that you enjoyed your stay. Please visit us again soon.

"Upgrades are a MUST!!!"

1
User 19/04/2022

The rooms are extremely dated. After entering the room, i elected not to stay there because the rooms are dated and the quality of the room is below standard. I lost points and did not stay there. The bathroom equipment (shower) is old and run down. I would not recocmmend this place at all!!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for sharing your feedback with us. We are sorry for the few issues you encountered during your stay. Please know that our resort is currently in the process of updating some of our older units. We hope you can see these new changes on your next stay if you choose to come back. We would love to make it up to you.

"Great staff and location!"

5
User 18/04/2022

Having read many other reviews for this resort, I was pleased and my expectations were exceeded. The resort is definitely showing it's age but the staff keeps it well maintained and the service was excellent. Lisa, Brian, Anne Marie, Ryan and Kelly do an outstanding job at the tiki bar and pool, Ada was very pleasant and attentive in the restaurant at breakfast, Darryl did a great job playing cover tunes at the pool during the day, the food was very good, the evening entertainment in the restaurant was good and the spa services were excellent. Aside from a brief invitation upon check in and one note left at my door I was not approached by any timeshare salespeople and I didn't see any other guests being harassed. Having stayed in many timeshares all over the world, I rate this among the top ten.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you, thank you, and THANK YOU! We are delighted to hear of how well your vacation at our resort went. We will definitely share this with our staff so they know of your positive comments.

"Spring 2022 Vacation"

5
clairemZ8386LI, Richmond, Michigan 16/04/2022

Loved this resort! Short walk on boardwalk to beach. Pool area was nice but you kind of felt crammed in like sardines and you had to arrive early in the morning to get a pool chair. But, the pool attendants were very conscientious about people leaving their items/towels to reserve chairs. You could only leave your chair for 30 minutes. That was good! The tiki bar and restaurant on site were great, but drinks were pricey. We were not pressured into a tour. But, word to the wise, do not accept anything "free" without knowing that you will be asked to tour their facility. The housekeeping staff was great with a mid-week cleaning along with replenishment for towels/tp/bedding, etc. Front desk personnel were very friendly. We were on 2nd floor in a 2 bedroom. If you want to actually see the ocean, request 3rd floor or higher. The hedges/trees block your view on the 2nd floor. Extra $10.00/day to park which we thought was not welcoming. There really is no other place to park, so you are forced to park in their lot.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
MANY THANKS for taking the time to provide your valuable feedback and compliments.

"Palm Beach Shores"

4
captainmicheld, Lakeshore, Canada 13/04/2022

Great location on beach. Only problem is homeless people in nearby city park. I would not recommend going to the city park at night...they can be seen all over. Also you can't use the luggage carts yourself....

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Many thanks for your 4-star rating. We hope to welcome you back in the future.

"Everything you need it right thee"

4
LeesaJean, Massachusetts 12/04/2022

It was y 3rd visit there. The resort is very comfortable. The units are spacious with many amenities. 2 large flat screen TV's, a well equipped kitchenette, the master bedroom was roomy and bed was comfortable. The bathroom was adequate. The tiki bar and restaurant are wonderful. Itwas such a treat to have breakfast right downstairs. I had the best turkey club sandwich that was so good I ordered it 3 times. Everyone in my group liked what they ordered. Across the street is a small plaza with several good casual restaurants. It's so nice having a beach right next to the hotel. But I really appreciated only being a 20 min. drive from Palm Beach Airport.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting our resort this year. We are delighted to hear of your positive feedback on our accommodations and restaurant. Sounds like you had a very good time in Palm Beach. See you again soon.

"Bad first impression turned into a great vacation"

4
acenewton, washington nj 09/04/2022

The desk clerk when we arrived acted like she was doing us a favor by checking us in. She also told us that our room had a partial ocean view, which was not true. The sliding glass doors to the balcony wouldn't lock, and the maintenance person couldn't fix it. So our first hour there was not impressive. But this turned out to be a very enjoyable resort, because everything after that first hour was quite nice. The room, a bit dated, yes, but had everything we needed. The on-site restaurant was nice, with live music every night. The pool experience was outstanding. The staff was friendly and helpful, especially Lisa and Ryan who were the servers at the pool. The music was pleasant, especially the live guitarist, Daryl, who performs at the pool four days a week from noon to 4 pm. The beach at the hotel was beautiful. Plenty of restaurants within a 5 minute walk means no need to rent a car. One-way Uber from PBI was $25-30. Overall experience was quite good, and would recommend this resort for people of all ages.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We are sorry for the issue you had with one of our staff members at the beginning of your vacation stay. But at least some of our other staff were able to turn it around for you. Thanks for your recommendation and we will see you again soon.

"Well maintained, but dated"

4
johnvee1947, Chardon, Ohio 09/04/2022

This has been one of our favorite resorts. You can't beat the location.It's right on the beach with several Restaurants just across the street. The marina is also a short 10 minute away. The rooms are small and the amenities are dated, but it's kept clean and well maintained. Any issue or need(dish soap, paper towels, etc) are addressed immediately. The pool area and tiki bar are very popular. The bar staff, concierge and doormen are extremely friendly and helpful!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. We're delighted to be considered one of your favorite resorts. Our location is perfect. Sounds like you made a lot of new memories on this vacation, which is excellent! It is good for you to know that we are currently in the process of updating some of our older suites. Hopefully, you will see those changes soon. Till next time.

"Management has much room for improvement"

3
michigantraveler35, Benzonia, Michigan 08/04/2022

We are time share owners at this resort and stayed during our week Feb. 19-26, 2022. The location is beautiful but we were severely disappointed by many things in how it's run. 1) Right after we had checked in and unpacked a bit, someone came to our door & when I answered he said "you're not supposed to be here, I've come to clean the floors." Instead of letting him disrupt our vacation, we chose to not go barefoot while there. 2) There was "welcome info" that said due to Covid-19, we are not offering mid-week service. This was fine with us, so we were greatly surprised when we returned to the room after being gone all day Wed. and realized that someone had been in our room, emptied garbage and changed bedding & towels (which we would have declined if given the option to be environmentally responsible). We had NOT put anything away since we didn't expect anyone in the room. Why was there a note saying there'd be no service, if there was! 3) The "welcome info" also reminded us to give them a 5 star rating - as if it was expected instead of earned! How obnoxious! The request wasn't worded as "We hope to earn a 5 star rating, let us know if something needs improvement during your stay so we can best accommodate you." 4) During our stay they switched cable companies from Direct TV to Comcast but didn't complete the work as soon as expected so we were without TV service one night. 5) We had our own bikes with us, but there was no space for us to use the resort's small amount of bike rack space because one rack is for their rental bikes only and the other had the same guest bikes on it all week that never appeared to move! 6) On Sunday we ate at their restaurant and ordered the dinner for 2 Italian special. The menu price was $32.95 but we were charged a couple bucks more than that. The waitress just shrugged when I questioned the price discrepancy and wouldn't honor the price on the menu. On top of that they automatically add a 17% tip to the bill, even though service is consistently poor. Service was slow even though the restaurant was nearly empty when we arrived each night we dined there. (After 3 tries we stopped going there.) For one meal, we asked 3 different wait staff for ketchup for our fries over a 15 minute period and finally asked a couple at a nearby table if we could use theirs! 7) We had our own beach chairs with us but couldn't put them in the middle of the beach front because that's for the rental chairs only! 8) We also couldn't get a luggage cart for our own use even though there were plenty available. They're for the bellhops only so that you have to give a tip. That's just wrong, especially when we're charged nearly $1,000 annually for maintenance for our 1 week time share. 8) Signs were everywhere saying "masks required" but few wore them, including the staff.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your honest opinion on our resort. We are happy to know that you are one of our valued owners. We have sent your review to the General Manager, but we do want to clarify a few things. First off, we just recently brought back our mid-week cleaning service since things regarding the COVID-19 are getting better (i.e. low covid rates). Secondly, as stated on our resort's website, "Guests may use their own beach equipment on the north or south side of the resort, within the resort's private beach area that offers food and beverage service. For the safety of all guests, you cannot bring your own beach umbrella. Only approved commercial quality and weighted umbrellas used by the beach attendant are permitted." Third, the restaurant is managed by a vendor and we cannot speak on their behald regarding any menu discrepencies. We are sorry. We hope to make it up to you in the future.

"Great time at the beach"

5
jsue67, Muskegon, Michigan 06/04/2022

Location is amazing, Good food & entertainment at on site restaurant Tv wasn't working & repair person was here immediately. Only stovetop burners & microwave but used convection setting to bake some rolls. Beds were comfortable. Staff friendly & very helpful. Had great pedi her at the spa. Returning next year.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your online review. We are thrilled to know that you liked our location and entertainment. We apologize for any issues you encountered during your stay. But at least you made the best of it. We look forward to hosting you again at Palm Beach Shores.

"I will keep coming back!"

5
buffettb, Long Island, New York 04/04/2022

I have been vacationing at Palm Beach Shores since 2017. I look forward to seeing the staff and familiar surroundings! The staff is helpful and eager to please. The units are clean and the views spectacular. My favorite vacation spot in Florida.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wonderful! Absolutely wonderful! This is such a nice review on our resort. Thank you! We cannot wait to share our hospitality with you again soon.

"Recent stay was underwhelming"

3
User 04/04/2022

I want to say I loved it; I really do but the resort is getting tired. The staff is great, we loved the proximity to the beach and the local bars/restaurants. We loved it 5 years ago when we were here last, but unfortunately, it fell a little flat this time. I truly understand that there are staff shortages these days, I truly do and that's what makes this so hard. My biggest issue is that while the rooms look clean to the naked eye, the soles of my feet said otherwise. My husband and I noticed our feet were black from walking around barefoot only in the unit nowhere else in the common areas. I think it's the carpeting in the bedroom. It needs to be deep cleaned. I took a shower, walked in there and minutes later my feet were dirty again. The other issue was the water pressure. Not good. Toilet took forever to refill; shower pressure was awful and it took literally 15+ minutes just to get the water to temp that was warm enough to stand it or you have to take a cold shower. The hotel is old and it's infrastructure is starting to reflect that. Restaurant was severely understaffed for breakfast. Poor woman was all by herself some mornings at opening and clearly overwhelmed. One morning someone was late another someone didn't show up. No more beach service for drinks/food as they have little to no staff to handle it. (We asked.) The front desk staff was great! All of the staff really, were nice and friendly as well. That's not the issue at all. Just follow up with the cleaning supervisor on the carpets.. that's my biggest issue. We shouldn't have to wear flip flops in the room to keep our feet clean. We were in unit 432. I really do like going there but I don't think I'll convince my husband to go back after this last time. Very sad and I'm sorry I had to review it this way. I wanted to love it and there are things about it that I do love which makes this so hard.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We are sorry to hear that you were disappointed on your vacation this year. We have forwarded this review to the resort's General Manager. We sincerely wish you good future vacations.

"Location, location, location!!!"

5
momphilly, London, Canada 04/04/2022

This resort is perfectly situated right on the water..The staff is great! The pool and Tiki Bar area ..kudos to Ryan, Lisa, Jen and Joe...There is a restaurant onsite which has daily specials and live entertainment and dancing!! The units are large and completely furnished with everything you need. It is walking distance to shopping and restaurants plus a Publix grocery store 5 minute drive away.. Looking forward to returning to this great resort!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you, thank you, and thank you. That is really all we can say to you. We are thrilled to hear of your amazing vacation at our resort. We cannot wait to host you again in the future. Take care.

"Delightful vacation"

5
mllambert, Marshall, Michigan 29/03/2022

The overall style and layout of the building is very attractive and appealing with a traditional resort look. The staff is great with the concierge desk staff always very positive and helpful. Our room this year allowed us to see the ocean which added greatly to our enjoyment of the stay since we use the balcony frequently. The space and furnishings are comfortable and the bedding and towels felt luxurious. We dined at the restaurant on site several times and enjoyed the food, service, and the varied live entertainment. The pool aerobics were fun, the pool area pleasant, and the beach is just a short stroll beyond the pool area. The staff emphasized shared use of the chairs by the pool which was appreciated. A small shopping area adjacent to the property had restaurants, beach gear, and a 7/11.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you, thank you, and THANK YOU! That's really all we can say to you. We are so glad you enjoyed our location, room, amenities and available activities. See you again real soon!

"Palm Beach Shores"

5
OOSHIE326, Georgetown, Massachusetts 25/03/2022

Palm Beach Shores Resort is a smaller resort on the Atlantic Ocean. There is also a pool, with a musician, Darrell, who plays several days a week, a Tiki Bar, with Lisa, Ryan and Brian, and a restaurant . The restaurant has nightly music as well. There is also a small store and Spa at this location. They also have a concierge, Carol Ann, who has worked there for years and helps with activities, like Bingo and providing Water Aerobics. The building itself is older, but so clean and is kept up to date. The staff is amazing. Sherry is the general manager. Love Patsy, but the whole staff all work hard. They realize you are on vacation and are there to help you make it a stress free vacation. Lots to do n the area too.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! We love your staff shout-outs, so much so that we are going to share your review with the General Manager and staff. They would love to know how much you enjoy their service and help, and smiles. See you again soon.

"Love Our Yearly 2 Week Visit"

5
Wendy D, Burlington, North Carolina 23/03/2022

One of the few Vacation Village Timeshares on the ocean, we've been coming for about 15 years. Staff is always pleasant, the view is magnificent, the beach is beautiful and just steps beyond the very attractive pool. There is a fun tiki bar by the pool, and we've seen the restaurant grow over the years. We dine there several times over our stay, and there is entertainment nightly as well as music by the pool. They have activities and can arrange trips. It is next door to Riviera Beach and a short walk to some fun, nice restaurants. Singer Island is quiet but close to West Palm Beach, Palm Beach, Jupiter, etc. and all those communities have to offer. You can be as active or as quiet as you wish, and that is why we will keep coming back.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for choosing to visit Palm Beach Shores Resort this year ... again. We are so happy you had another memorable stay and enjoyed yourself to the fullest. Till next time.

"An oldie but a goodie"

4
rlfriedrich, Frederick, Maryland 21/03/2022

This was our first long visit to Florida. We spent two weeks at the resort. The staff was very friendly and accommodating. Valet service was great. The place has a little age to it but we'll maintained.Has a great pool and easy access to the beach. The location has good access to other places of interest. Riviera beach is next door and there are restaurants and shop within walking distance from the resort.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our resort. We are pleased to hear that your two-weeks stay went well in South Florida. We are always looking for new ways to update our resort and its suites. Hopefully, you will be able to see some of those changes on your next stay.

"Palm Beach Shores Resort and Vacation Villas"

1
hcholde, Middle Island, New York 18/03/2022

You've asked me about our stay at the Palm Beach Shores Resort and Vacation Villas. I will respond in an honest fashion. Firstly, let me say that we were expecting a beautifully kept resort with direct, unencumbered access to the beach judging from the online pictures. We arrived a bit earlier than the check-in time since we had only a short distance to travel. We were greeted by a smiling agent who promptly secured our already available room. Room 244 to be exact. But first, he said, you need to talk to the timeshare manager at the desk across the hall. I wasn't aware that as a timeshare owner already I paid to listen to a presentation. The agent at that desk told me that they would appreciate our input as to the new renovations. I was under no obligation to take a tour, but if I did than we could get a resort credit. We declined. The bellman assisted us in retrieving our luggage from the car and brought it upstairs to our room. We opened the door and were met with a stale smelling, small dated “living room” with a small kitchen. The cabinet doors in the kitchen were barely hanging onto the cabinets. The furniture was from maybe the early 90s. The bedroom adjacent to the living room was also old and the mattress was sagging. The bathroom was large, but poorly laid out with no hint of being a 21st century facility. We went to the restaurant off the lobby and had a small bite to eat while discussing our situation. We noticed that there was an overgrown path leading toward the beach from the pool area. In fact, we couldn't tell there was a beach as the vegetation was so intense that we couldn't even hear the waves crashing on the shore. We went back up to the room and had a brief discussion. Then we returned to the lobby and spoke to the gentleman who checked us in. He said that was the only room available as they were fully booked for the week. Well then, I'm RCI Platinum and I secured this week a year in advance, so give me a newer room and give the late check-in guests the room that was assigned to us. NO CAN DO. Back upstairs we went, got our cases and trekked downstairs and checked out. We did manage to secure a hotel room down the block for two days. Vacation, in the crapper. Money, points, time all gone. To make matters only a little worse was the fact that we pre-paid for beach chairs and a prime location on the beach which we couldn't use. No refunds there either.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We are sorry to hear that you were disappointed on your vacation. We have forwarded this review to the resort's General Manager. We sincerely wish you good future vacations.

"Wonderful beach trip"

5
User 17/03/2022

Love the location and amenities with a restaurant onsite with live entertainment every night. There is a Tiki bar by the pool with happy hour specials every day. It is right on the beach with chairs and umbrellas available to rent. Free lounge chairs by the pool. Very friendly staff by the pool and the beach.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
MANY THANKS for taking the time to provide your valuable feedback and compliments.

"Excellent Trip to Singer Island"

5
rebeccageiger, Cincinnati, Ohio 16/03/2022

Once again Palm Beach Shores Resort and Vacation Villas did an amazing job of keeping the staff happy and the building looking sharp. The staff has been at the resort for years and still offer a welcome home when you walk in the door. Love that!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your comments, Rebecca. We are happy to receive you again as our guest. Sounds like you had another memorable time in South Florida.

"Location is excellent - Resort needs an update"

3
CECurtis, Wheaton, Illinois 14/03/2022

Can't be the resort's beachside location. The pool and tiki bar area are excellent. The service is good. The resort itself and the rooms need to be updated. Rooms have adjoining room doors in the kitchen area which are hollow. This allows for room noise form next door to be heard very easily. Adjoining room doors need to be closed off and sealed to eliminate these noise issues.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your honest review. We are happy to read that you liked our pool, tiki bar, and customer service. Sounds like you had a pretty good time and we hope to welcome you back again soon.

"Disappointing."

3
Susan G, Larchmont, New York 10/03/2022

We arrived with high expectations based on other guest reviews on Trip Advisor. The building is very tired and in need of updating. We were assigned a handicapped room which had a huge bathroom, but no walk-in shower, so it can't possibly be ADA compliant. Hanging rods in the closet were waist high, so that a dress could not hang there without sweeping the floor. If you want maid service on the weekends, you are out of luck. Not enough staff we were told. Given that the resort is at the beach, one would expect beach chairs and umbrellas to be available to guests. Only for an extra fee and provided by a third party vendor, which charges the hotel who the. Charges the guest. The problem is that when the chairs and umbrellas can't be used because of bad weather, the resort must first get the vendor to process a refund before the guest can be credited. We are still disputing overcharges made by the vendor. The on site restaurant and Tiki Bar is also run by a third party vendor. Food is quite good but the restaurant staff needs more training. When we requested an outdoor table for dinner, the host said “ you didn't ask to sit outside when you called”. There were several tables available. We were not asked if we would like a drink. We were quoted the wrong price on the special of the evening and then after a half hour we were told that appetizers and main courses would be served together. Not good. The server was very sweet, but dropped many things and there were no stands for trays to clear dirty dishes. They went back to the kitchen individually. I might have treated myself to a spa treatment, but there was no answer to my call and though I stopped by several times, there was no attendant on Sunday even though the spa is supposed to be open from 12-6. Other than location, this place has very little to offer.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. We are sorry if our resort did not check all of your boxes. However, it is true that we are short-staffed and have stopped providing daily housekeeping due to the ongoing pandemic. We hope you at least enjoyed the beach and the rest of the resort.

"Home Resort"

5
gregglaugh, Toms River 09/03/2022

we have been coming to PBSR many times since 1999 (we think) and have always had a great time. some units are showing their age, but over all a terrific vacation. The staff are great and we have to say Robinson was the best.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We're glad to hear that you enjoyed your stay and have chosen to return each time you can within the last years. It is fantastic to hear of how well Robinson treated you during your vacation, too. Till next time.

"Our favorite place"

5
RCOANDMO, Fenwick Island, Delaware 09/03/2022

We love this property even though it's older they maintain it. The entertainment weekly is awesome, as is the restaurant Islander Grill and Tiki Bar. The staff and owners are very nice and treat us like family.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What an honor for us to be your "favorite place." Thanks a lot. Visit us again any time.

"PBSR Resort"

5
User 07/03/2022

I own there and love it there. I have been visiting there for the last ten years. They take great care of the building and the beach front is beautiful. There are several great restaurants within walking distance if you don't have a car.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for being one of our valued owners. We are thrilled to receive you again. Your total satisfaction with our resort, amenities, and accommodations means the world to us.

"Great Resort"

5
peter194940, toms river, new jersey 06/03/2022

This resort ha d the friendliness staff. Everything was perfect from chec j in to checkout. We did not gave to wait a minute. The pool was great with the tiki bar and island grill. My hats off to Heather who was a great pool attendant. She did everything from managing the handing out of towels, in charge of the hut out by the pool to setting up pool chairs each morning before the pool opened. She was always doing something. We went to the island frill on Wednesday and they had the best Motown band there. Alot of people on the dance floor

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for visiting our resort this year. We are so glad to know that you and your family had a very good time at Palm Beach Shores Resort. Thanks for your compliments on Heather. She is wonderful to have on our staff. See you again very soon.

"Recent stay at Palm Beach Shores"

4
Miknan, St Paul, mo 02/03/2022

Great little place right on the beach. Rooms are small and could use an upgrade. Restaurant is very good and convenient. Pool and beach are excellent. You can rent either an umbrella w/two chaises or a cabana w/two chaises all day for $30. Bellmen/valets are nice to have also. Staff is excellent, friendly and courteous. Never disappointed and we've been there several times.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for this great review! We are pleased to hear of your positive feedback. We look forward to hosting you again soon. Take care.

"Excellent vacation."

5
118donaldp, Brantford, Canada 28/02/2022

Although this was only a "B" unit, it was nicely decorated and comfortable. Bed was particularly comfortable with many supportive pillows. Balcony was appreciated as it was shaded in the morning and sunny in the afternoon. Pool was lovely. Staff was excellent! Helpful. Courteous!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Fantastic! Thank you for this 5-star review! ‘Till next time…

"Horror hotel"

2
User 24/02/2022

front desk people have NO customer skills. If you enjoy high pressure sales bombarded at you daily, this is your place. Housekeeping is good,that's it. An animal (?) was living between the roof and ceiling above my 6th floor room. Front desk response was “that's Florida”. Offered to downgrade me to the 3rd floor. Time shares are a fools delight. Don't become a victim. RUN and don't look back!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We are sorry if our resort did not meet your expectations. That's very unfortunate. We will definitely continue to work on our customer service.

"Great resort on the beach!"

5
Gloria M, Schenectady, New York 14/02/2022

Palm Beach Shores is a wonderful location for a beach getaway. We are annual guests and always enjo0y our stay -- beach access, the pool, the tiki bar and the restaurant - food quality and nightly entertainment.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for visiting Palm Beach Shores Resort this year. We are delighted to hear that you choose to come back to our resort each year as your annual vacation. See you again later.

"Great site"

5
405bruceb, Alyth, United Kingdom 09/02/2022

The location is superb, right on the beach, the pool is warm even in January, walking distance to restaurants. Traffic in the area around is very busy to a non east coast Floridian. Music in the restaurant can be very loud. The ribs are excellent the Sunday Italian special is one to be avoided.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting Palm Beach Shores Resort this year. We are delighted to receive your 5-star rating. Thank you! Please visit us again soon.

"Fun and sun with family."

5
jimd9740, Wheelersburg, Ohio 07/02/2022

Resort was beautiful as always. Warm days at the beach and other local attractions. Our grand daughter had her first beach experience and she loved the sand and the water. It was a great way to spend a week with family.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Vacations are made for memories. That is what we like to say here and it sounds like you were able to create some fun ones with your family. We look forward to sharing our hospitality with you again in the future. Take care.

"Excellent customer service"

5
User 07/02/2022

I have reservations to stay at this resort with 2 other couples in April 2022. I called this morning with a couple of questions and requests and was connected to Jamie in Reservations. She could not have been more helpful or pleasant. Her customer service skills are A+++. Not only did she take the time to post the requests on all 3 rooms, but then took the opportunity to tell me about several amenities that are offered. I hope our experience at the hotel is as pleasant as you are. Thank you Jamie!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your honest review on the customer service you received from Jamie in our Reservations dept. She is fantastic to have o our team. We look forward to hosting you and your family in April. It's coming up very soon!

"Happy Snowbird."

5
steintackstein, Buckley, Michigan 04/02/2022

The resort was great our entire one month stay. The staff went out of their way to make our stay wonderful. The pool and Beach are beautiful. The Resort is like a high end stay from food to the spa. Very fun and relaxing environment. The staff make all the difference, From housekeeping to the valet. The resort staff from the door man to the front desk , everyone is very pleasant.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Yes! Another happy guest! Thank you for visiting Palm Beach Shores this year. We are glad you got the chance to leave the cold and enjoy the Florida sunshine. Sounds like you had a blast. Till next time.

"Share Time"

4
User 02/02/2022

Arrived at 1:30. Told us we could have a room by 2:00. Then it was 3:00. Finally got in at 4:15. Could have made better use of our time if they would have just said 4:00. They replaced all the armoires while we were there. We liked the old one better. It fit the overall decor better. Couch is starting to sag a little. The bed was great. The sliding door was tough to slide. This was our 5th visit - we like the place.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments in this review. Our normal check-in time is 4:00 PM local time. As mentioned on our resort's website, "If you arrive at the resort at an earlier time and your assigned room is available, then we will be more than happy to check you in early. If the suite is not ready, you will still be able to enjoy the facilities and we will gladly store your luggage for you." We are continuously updating our suites and resort grounds. We're sorry if you preferred our older armoires over the new ones. Nevertheless, it sounds like you had another good time in South Florida. Till next time.

"Palm Beach Shores and Vacation Villas"

5
Nancy H, Palm Beach Shores, Florida 26/01/2022

Terrific stay all the way around. A great place to vacation. We come every year for multiple weeks and always enjoy the whole time. Continue the good work. We appreciate the mask requirement in effect.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
MANY THANKS for taking the time to provide your valuable feedback and compliments.

"We love the ocean views."

5
Cheryl W, Wakefield, Canada 26/01/2022

We've just spent our 3rd vacation here & as owners, we do love the ocean views here. There are other personal reasons: the fact we can get 2 conjoined 1 bedroom units & have the ability to "have our own space" while still being together on vacation. We'll be coming back.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you, thank you, and thank you, Cheryl W. We love when our owners return to their home resorts and have nothing but great things to say about them. It sounds like you had a blast! See you again soon. Take care.

"First trip to Florida"

5
2Gers, Bayside, New York 25/01/2022

The location of the resort is a dream right on the beach. It's much more than an average time share, more like a hotel with all sorts of amenities, from on site restaurant, serving breakfast lunch and dinner, nightly entertainment by different bands, a full service spa, a small gym, several stores for necessities and gifts, beach wear and such, a concierge, a wonderful lobby for lounging, doormen, valet parking, bike rentals, a lively pool bar tikka hut, great pool and very short board walk to the beach. Rental of beach chairs, lounges and wind screens available for a fee at end of board walk for resort guests only, all super easy. Many wonderful restaurants in immediate walking distance, very casual atmosphere all around.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Welcome to Florida! We are delighted to hear that your first-time experience vacationing at our resort went so well. You were able to enjoy our amenities, onsite restaurant, spa, and private beach. We cannot wait to host you again soon. Take care!

"Nice staff"

4
Bullbites, Pine City, Minnesota 25/01/2022

The cleaning staff are simply splendid. They're so polite and are working so hard all day every day to keep that place spic and span. I don't like that they've been told to shut off their vacuum when someone walks by them. They're just doing their job, so don't make them submissive. Now. The decor. Holy balls the entire building inside and out is pink. The carpet is dark green with light green paisley swirls and I wanted to vomit each time I left my room. Those colors have got to go. Oh my gosh. It's a beautiful spot on the ocean. A quick walk on the boardwalk and you're there. Very nice. The pool is spectacular except it's not heated. It's cold, so be prepared. But the lights at light in the pool changing colors are truly inspiring. The main lobby floor is really outdated and needs to be upgraded. It's dark, drab and probably easier to keep clean so I'm certain that's why it's still there. A fine place to visit with a bar right there by the pool, so that's a nice bonus!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your lovely review. The title is very nice. Your satisfaction with our friendly staff, amenities, and accommodations means the world to us. Please visit Palm Beach Shores Resort and Vacation Villas again soon.

"Long Weekend Palm Bech Shores"

4
User 23/01/2022

Great location with 5 or 6 great restaurants/bars a block away, end of the island, very private. Resort a bit dated but very cool like out of the 50s, really very nostalgic, rooms very good size our bathroom was huge. Great beach area the Atlantic here very blue, beautiful harbors and yachts all around. Had a good time.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We're glad to hear that you enjoyed your stay.

"Dated but wonderful!"

5
cindytN6430TP, Merrimack, New Hampshire 17/01/2022

This was our second visit. Stayed in a 1 bedroom unit overlooking the pool and tiki hut. Unit is a really nice size, dated, but very clean. The door between us an the adjoining unit was paper thin so it felt like our neighbors were in our kitchen. I'm sure it felt the same to them. Tiki Hut was loud until after 10pm but when you're on vacation, who cares. The view was awesome, the Spa is FABULOUS (huge thank you to Lynn & Maylee!), and the staff from front desk to doormen and housekeeping could not have been nicer. And of course the beach is magnificent! Yes the unit is older and there is only a microwave and two burner stove top but the microwave has a convection oven so worked great for warming up pizza, etc. Full sized fridge and everything we needed as far as dishes and utensils. Extra nice touch that they stock with plenty of coffee filters, salt & pepper, dish detergent and dishwashing pods. Bed was very comfortable with tons of pillows. All in all a perfect vacation and we can't wait to return!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for coming back to our resort. We are so glad you enjoyed your second time here. Please know that our resort is currently in the process of updating some of our older units. We hope you can see these new changes on your next stay. Till then.

"I love this resort"

4
jennyallen2022, Toronto, Canada 14/01/2022

Great location,.but it is a little tired. The activities need to be reinstated to bring back the joy and fun. Smoking at the Tiki bar really puts a damper on those who wish to enjoy their lunch. The staff is friendly and helpful.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for this very detailed review. We appreciate you taking the time to share all the positive aspects of our resort that made your stay so much more memorable. Your comments help us to continue to work on those areas that may need improvement. We hope to share our hospitality with you again in the future.

"Excellent Location and Friendly Service!"

5
Quest46783953639, Columbus, Ohio 13/01/2022

This resort's location and accommodations were great for a family or weekend getaway. Quiet with beach access and everything close for a little evening fun. Loved walking to the Marina to catch the Peanut Island Ferry. Snorkeling, hiking and beach sun bathing were great on the island!! We enjoyed everything about this getaway! and would do it again!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. It was a pleasure hosting you during your vacation. It sounds like you were able to do a lot of sightseeing too, which is excellent! We hope to welcome you back again for another memorable stay.

"Find your beach"

5
jsb1949, San Antonio, Texas 10/01/2022

While an older property, PBSR remains a great place to vacation. The staff is very friendly and helpful and the property is well designed and very well maintained. The onsite restaurant and snack bar have good food and frequent live entertainment. We've been there several times and the next trip to Palm Beach Shores is already booked. Several other restaurants and a small grocery store are within walking distance, as well.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. We are thrilled to read of your complete satisfaction with our staff, restaurant, tiki bar, entertainment, and location. We can tell you love coming back time and time again. Awesome.

"Great Location and"

5
m7r2018, Troy, Michigan 10/01/2022

Our view was fantastic. Looking at the ocean every day never gets old. Walks along the beach are fantastic. The location offers many local eating places. You really don't need a car if you plan to relax all week :)

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing to stay at Palm Beach Shores Resort this year. It was wonderful hosting you. It sure sounds like you really enjoyed our easy beach access and convenient location. Fantastic! Come back again any time!

"Beautiful location on the beach"

4
Joan S, Plymouth, Massachusetts 09/01/2022

Lovely spot on Singers Island. Restaurant, entertainment, tiki bar, outdoor pool w entertainment, tropical drinks- if you're looking for a resort feel getaway this will do. Sailfish Marina for gorgeous sunsets down the road!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
MANY THANKS for taking the time to provide your valuable feedback and compliments.

"Love it here!!"

5
User 09/01/2022

We have been coming for over 15 years every January. So accommodating and the whole experience is wonderful. Lisa at the pool has been here forever and she's the greatest! Never had a bad experience and will keep on coming.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! Welcome back, Noreen K! Welcome back to Palm Beach Shores Resort. Once again, you had another memorable vacation stay. 15 years is a long time! We're glad you saw Lisa again and she made your stay fun. Till next time. Take care.

"Christmas Vacation"

4
User 06/01/2022

Nice resort perfectly situated right at the beach, with a warm pool and a hot tub. However, probably due to Covid, there were no activities and perks for the guests and no room service at all. The restaurant and the outside bar had good food and drinks though. The Singer Island offers beautiful and quiet walks, a nice marina with a restaurant only 10 minutes walking from the resort, nearby Peanut Island with manatees ...

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for visiting Palm Beach Shores Resort. It sounds like you had a very good vacation here. We hope to see you again soon.

"Needs work, outdated property."

3
robyncRrr, Ponte Vedra Beach, Florida 03/01/2022

All the bathroom and bedroom were a good size, there wasn't a full kitchen and the living room furniture was outdated. The staff didn't seem too informative when checking in - advising about what the property had to offer. It was loud during the night and then My room was across from the Utility room and early in the morning the cleaning crew were outside my room early - AND loud!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for sharing your feedback with us. Please know that our resort is continuously updating both older units and amenities. We wish you better vacation experiences in the future and are sorry that your stay did not meet your expectations.

"Be careful!"

1
Cruiser63891108474, New Jersey 01/01/2022

2nd floor room. Terrible balcony with concrete wall that toy had to stand to see over. Feels like you are in a basement. The general manager said she would change the room the following day. When we went to do so they would not accommodate us even though rooms were showing available on the website. Manager on duty, Patrick, was rude obnoxious and unprofessional. The general manager stood by and said nothing. Infuriating. Overall terrible experience. Also, resort is very dated and feels dirty. Lots of smokers. FYI - They charge for everything from parking yourself to chairs on the beach. The outdoor bar has limited food and was generally good. Great wings and pizza. Nice staff

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for taking the time to provide us with detailed feedback about your experience. We're sorry that your room change request could not be accommodated. If there was availability, we would have certainly made it happen. We're glad to hear that you liked the food and staff at the outdoor bar. We will use your feedback as a way to improve our services and hospitality. In the meantime, we wish you great future vacations for you and your family.

"COCKROACHES AND NOT COVID SAFE"

1
worldtraveller229, Toronto, Canada 29/12/2021

Spent a week at this timeshare. Room was sprayed many times to no avail. Windows don't open which is toxic. Balcony door opens BUT no screen. Some Staff had NO masks. Despite signs requiring masks inside, nothing was enforced. Tried outdoor restaurant for breakfast, food is awful despite coffee being okay. NEVER GOING BACK!!!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hi there. After submitting your online review to the General Manger, here is what was uncovered. GM Sherry spoke with you in her office on Wednesday, and it is true that you reported bugs in your suite. Our resort staff came up and sprayed. A second call came in, and the resort wanted to move you to a more accommodating suite as it appeared the exterminator had to come in. You did not want to move and came to see GM Sherry again. That's when you asked for compensation. She explained that the resort doesn't own the restaurant, a third-party company does. You then asked for complimentary parking, to waive a $70 charge. GM Sherry explained that the money belongs to the valet company that runs the lot for us. Instead, she offered you a nice bottle of wine, where you accepted that. The wife said she couldn't believe she had to sleep with bugs another night. Trying to make her happy, we said she could keep her stuff in her unit and sleep in the unit across the hall from her. She didn't want to do that. The husband asked to see the unit. It was on the 5th floor, direct oceanfront, they wound up taking the room move. The Resort GM and staff helped you as much as possible. Then, GM Sherry followed up with a phone call to see if you liked your new room. No one answered either cell phone or unit phone. As far as mask-wearing, it is mandatory that our staff wear masks inside the building. It is extremely hard to make guests wear their masks, although there are signs stating it is required. After the gentleman mentioned to the GM that staff on the 5th floor had masks not covering their noses, GM Sherry asked the Assistant Housekeeping Manager to go up to the 5th floor and make sure everyone had their masks on, and their noses covered. There was also a weekly staff meeting done earlier this week and we mentioned that we must re-enforce with all staff they must wear their masks while inside the building. We wish you better future vacations.

"Costly on site find local"

5
Jerry H, Midland, Michigan 26/12/2021

Everything on site, food entertainment. Check hwy 1 north for beaches, food, Use google to locate food os site. Beach chairs costly and beach is small. Pool area was full daily with most chairs reserved with towels by people who went to beach to swim because of chair cost. Entertainment local and so so.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Some things to think about."

4
TLL1160, Ohio 25/12/2021

So we booked this resort thru RCI. We utilized points that we had from another time share. Yet the night we arrived, before we knew it we were signing on the dotted line for a tour and presentation from a time share company affiliated with this resort. I actually thought I was just getting a parking permit. We had flown all day and were tired and hungry. The check in process was painful and then before I knew it I was signing up for a tour and time share meeting. When we finally got to our room we realized although promised ocean view when I booked it, we had a parking lot view. I was devastated. I quickly called the front desk and luckily they were able to accommodate an ocean view for us. Make sure you double check this as this resort has many rooms with parking lot views. During our time share meeting we were repeatedly told how lucky we were that they were able to change our reservation to an ocean view. The comment was if we joined their time share we would be guaranteed whatever we wanted when we booked and get the best room available. The pressure was amazing. So moving on from the time share pressure lets talk about COVID. Signs up all over the lobby to wear masks per corporate policy. Employees tried to comply but many wore them below their nose. Many guests did not wear masks. In fact you would not even know we were in a pandemic looking at the packed restaurants and pools/spas. My husband and I ate in our room getting take out or cooking on the stove top. The rooms are definitely dated. I will enclose pictures. They are spacious however with comfortable furniture. The beach is beautiful and excellent to walk on. Lots of local restaurants to eat at that have outside facilities and also deliver. The resort has its own restaurant that is a bit disorganized at times. Over all a very comfortable place to relax but please be warned of the timeshare pressure.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your review. We are sorry if the presentation took longer than you expected and if the accommodations were not what you would have liked. But at least you liked the area. We wish you better future vacation experiences for the next time you visit South Florida.

"December Vacation"

5
Joseph C, Chesterfield, United States 19/12/2021

This was the 4th time we have visited this resort in December. The decorations for the holiday season are beautiful - they really do a great job with decorating! The staff is very accommodating. The poolside staff Lisa, Joel, Ann Marie, Ryan and Heather are amazing!!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Joseph C - Welcome back to Palm Beach Shores Resort! It was great hosting you for a fourth time. Once again you were able to enjoy our location, amenities, and staff. Thank you for all the staff mentions. Happy holidays to you and your family! Take care.

"Awesome Time at Palm Beach Shores Resort and Vacation Villas"

5
John A, Belleville, Illinois 10/12/2021

Our trip to Palm Beach Shores Resort and Vacation Villas was awesome and everything we expected!! I would give more than 10 stars if we could!!! We would like to say a huge thanks to Carleen in Reservations for getting us the room we wanted! She was very friendly and helpful in making my vacation tops with a view of the beach and pool!! I would also like to give a shoutout to the beach staff , Jenny, Mark Justin, and Brandon! They were so friendly and extremely helpful with making our beach experience awesome! Jenny and Mark recommended the sunset cruise which we really enjoyed as well! I also want to give a shoutout to some of the waiters, waitresses, and the chefs at The Islander Grill and Tiki Bar - Lacie, Bryan, Reilly, Lisa, KB, M, Rosie, Jackson and Annmarie at the beach! The food and Pina Coladas were always top-notch and so delicious, and the servers were so pleasant! We also enjoyed the music entertainment every night and Bob at poolside!! We have now been to Palm Beach Shores 3 times and so very much plan to go back again soon!! This resort is awesome! Patsy, it was great seeing you again! Once again, your staff is to be commended from the reservations, front desk, valet, cleaning staff, servers, chefs, entertainers to beach/pool attendants! Thanks to all!!! :) Once again we had an awesome time and loved every minute of our trip celebrating my husband's birthday!!! Marilyn and John (Woody)

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
What a delightful online review on our resort. Thanks a lot, John A. We have forwarded your review to the General Manager so that all the staff you commented on can be highlighted. You were able to make new memories and we hope to serve you again in the future. Happy holidays!

"Nice Location"

4
User 29/11/2021

Onsite entertainment. Very clean. Staff is friendly and makes an attempt to accommodate your request. Although costly, you can reserve a location on the beach with chairs and umbrella for the day(s), which eliminates the hassle. Approximately 30 minutes from the Outlet and Mall.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We appreciate your feedback and hope to welcome you back again soon.

"Timeshare"

4
User 29/11/2021

We did the timeshare meeting to see what they had. Once we decided we didn't want to change from what we have they became cold towards us. We did get lunch certificated to sit though the meeting which turned out to be from what we felt the kids menu. We also had an outside room facing the public park/beach area and had to put up with homeless people yelling all night long. Not a lot to do when it rains out.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting our resort this year. It was lovely hosting you.

"Great vacation"

5
174tessap, Louisville, Kentucky 29/11/2021

Highly recommend- location directly on the beach, large heated pool, full bar and restaurant and extremely clean facility. I went with my 3 year old and would recommend to any traveler. Low key with great amenities- highly recommend.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your recommendation. We are thrilled. And a big THANK YOU for this 5-star review! Guest satisfaction is so important to us, and we greatly appreciate it.

"My Home Away From Home! "

5
Nailgoddes, Downers Grove, Illinois 24/11/2021

This was our 4th visit to the Palm Beach Shores Resort and Vacation Villas. Check in is always very smooth. Everyone at the resort is so friendly from the valet guys to the front desk even housekeeping when you see them in the halls they always say hello. People recognize us and say glad you are back and see you next year. We love dining in the restaurant the food is very good and they have great entertainment every night. Each time we are here we can't wait to come back because we really enjoy the resort, we love the rooms we get and we love the beach. I think some of the people that make our stay even more special deserve a mention. Patsy Pinnock Mgr. Schiller in housekeeping he's so helpful and always remembers us and Jenny and Mark down on the beach. We love the Islander grill and have never had a complaint on our food, everyone is excellent, we especially loved our server Cleo. She was extremely friendly and efficient and made very good recommendations for our meals. Hope to see you all again next year!!

"Guest beware"

5
User 22/11/2021

The resort is very clean and updated. I have 2 complaints, one there is no luggage racks for quests to use and there are not many bellhops on staff to assist. Second complaint would beware of the sales pitch upon check in. They ask for you to do a survey, NOT A SALES PITCH, but it was false and very misleading.

"Just a minor managing problem on check in"

4
granitegriz, Cape Coral, Florida 22/11/2021

Upon arrival some disappointment with slow check in process, due to one valet and no other carts available to use on ones own. Vehicles backed up eight to ten car lengths. Other than that unit was clean and very comfortable. Short walk to the beach, great pool area with outdoor bar. On site restaurant with nightly entertainment capped off days end. Food was average and a bit pricy.

"Outdated"

2
bellaboo414, East Haven, Connecticut 21/11/2021

The Villas looked awesome from the outside, however, inside very dated. Black mold in our shower. Very outdated furnishings, which were very uncomfortable. A leak in our unit the night before check out, ruining items of mine. Staff not very friendly. Always staff in main elevators with large laundry bins. Covid protocol not followed. The Tiki Bar and restaurant were both very good.

"Nice beach, dated hotel, bad customer service. They keep pushing timeshares to people. "

1
Renaissanceman58102, Fargo, North Dakota 21/11/2021

Some nice features but lacks upkeep and manager is the worst. Had a question for her and front desk said she is goofy so don't bother. Room has rust on fixtures and thick dust on vents. They have an exotic bird who is kept in bad conditions by the pool. Talked to manager and she has few business or customer service skills and the personality of a porcupine. Restuarant is okay for breakfast, but there are better places within walking distance for lunch or dinner. Pool and beach are nice.

"Enjoyable beach vacation"

3
waayback, Lake Ronkonkoma, New York 17/11/2021

1- The bad.Yeah the place is a little dated, yeah the Gym is an actual joke. By far the worst hotel / resort gym Ive ever seen. No free weights and 5 old ..really old machines..simply awful gym...yes it feels like an old folks home ..I'm 57 and may have been the youngest there..It was actually scary how I saw no one between the ages of 21-45...I HATE the timeshare stuff shoved down your throat.. 10AM check out really? 2- The good.. Great staff, very friendly..great big rooms, AC ice cold..very clean. The beach and pool are great. Great bartenders..$10 drinks nice and strong..really solid food options

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your online review. We are sorry if our resort's fitness center was not to your liking. But at least you enjoyed our friendly staff and private beach. We hope to serve you again in the future. Happy holidays!

"Palm Beach Shores Resort"

4
barbarahickman2018, Baldwin, Maryland 16/11/2021

This was our 3rd trip to Palm Beach Shores. We just love this place. Though the buiding is older and a little dated and the rooms are kind of small, it is very clean. The restaurant and it's nightly entertainment is fabulous . Nikko does a great job. Drink prices are very expensive but I guess that's Palm beach. Food s good.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for coming back to Palm Beach Shores Resort for your vacation. We love our returning guests and owners. Once again, you were able to enjoy our friendly staff and comfortable location. Till next time.

"Going Downhill Fast!"

3
MeJustMeJustMe, Indianapolis, IN 16/11/2021

This resort used to have it going on but is failing quickly! Each year it worsens! Especially the service and attitude of restaurant staff and the entertainment! And cleanliness of restaurant, outside dining area, bartender, etc. no one seems to care!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
No way! We do not want you to feel like our resort is going downhill at all. We are always looking for new ways to improve on our customer service as well as our accommodations. We hope to make it up to you in the future.

"Vacation Villages Fall Vacation 2021"

4
TomDeli, Selden, New York 10/11/2021

The resort is in a good beach location and access to local shops. It is clean and neat. The staff is always friendly. Say no to the timeshare meeting for the first 2 days on 3rd day. There is a $10 parking fee per day. If you really need valet parking it is available, but the parking lot is only a few step away.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for leaving us this great review on our resort. It is lovely to know that you liked our friendly staff and beach location. Till next time.

"Palm Beach shores villas"

3
hgrose5, Manahawkin 08/11/2021

This resort needs a serious upgrade, the kitchen is outdated as is the bathroom. The workout room has room for 3 people, come on. This resort seems to have become a retirement village and I'm 60. The Tiki Hut was under construction for 4 full days, we should have been credited with free drinks at some point. The service and the view were awesome.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. We take pride in the multicultured guests and owners we receive annually at Palm Beach Shores Resort. Their ages range from young to old. But they all seem to enjoy our location, private beach, tiki bar, and restaurant. See you again soon.

"Location, location, location"

4
User 08/11/2021

Great location on the ocean. Beach was clean and staff were nice. Close to restaurants and shopping and Rt I 95. Pool was nice with plenty of seating. staff was courteous and friendly. Live music at the pool daily gave it a vacation vibe that was enjoyable. Spectacular sunrise over the ocean. we will go back.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We appreciate your feedback and hope to welcome you back again soon.

"Resort needs a facelift."

3
gillianrn33, Wayne, New Jersey 03/11/2021

I had high expectations given all the 5 star reviews. First of all , this resort is in need of updating. From the old carpets, old tile, worn elevator and bathrooms. There are signs saying “give us a 5 star rating.” I guess it's in the owners best interest to do that. The other complaint we have is the constant harassment to attend a time share presentation. Upon checking in they wouldn't even issue me a parking pass until I met with someone to sign up. I refused, and they called me every day, left notes under the door etc. On another note, the resort is very clean and the pool area is well maintained. They have a nice tiki bar outside— but I need to caution that they allow smoking at the bar, and it seemed that almost everyone smoked there! Our clothes stunk! Although the trip was just my husband and I, It was quite noticeable that it was an older crowd. I saw no activities for kids and only saw 3 children the entire week. We appreciated the quiet but a family may be looking for more. I would not stay here again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback on our resort. We are sorry if we did not meet your expectations. We strive to provide great service and accommodations. We will use your feedback as a way to improve on our services and hospitality. In the meantime, we wish you great future vacations for you and your family.

"Nice amenities need more updates to the units."

3
User 02/11/2021

Nice amenities need more updates to the units. The location is amazing. The pool and the tiki bar is a plus. The staff on the beach was very friendly and helpful with the rentals for the beach. It is close to bars and food.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We're glad to hear that you enjoyed your stay.

"Lovely Location and Lovely Facility"

5
Jill H, Pickering, Ontario, Canada 01/11/2021

A little off the beaten track (about an hour north of Fort Lauderdale airport), this resort is so very nice. The rooms are 'just enough' in terms of space and amenities. Don't expect to cook big meals on the mini stovetop, but the rest is just fine - especially when you want to spend most of your time in the gorgeous outside. The beach is beautiful (fees for chairs & umbrella). There is a drop-off of a couple of feet a little way after you enter the water, but still standing depth for me at 5' 3". Waves can be almost non existent (at our arrival) or quite heavy (at the time we left), but lots of fun bobbing just beyond the point they break. Not a great swim for kids, though. The pool is great, perfect temperature and a good size with plenty of chairs around it. Towels available for pool or beach. Good music all the time, some live. Live entertainment in the excellent restaurant - had the ribs, the roast beef and the pizza - all were really good, along with the freshly made buns. Definitely one of our better choices for vacation!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Jill H, thank you for your honest opinion on our resort. We value your opinion and look forward to hosting you again soon. Take care.

"When you found the best, why go somewhere else?"

5
296rickb, Akron, United States 31/10/2021

Everything is A+ inclusive of amenities, staff, food, accommodations and live music. This resort has it all and more (within walking distance) After coming here, we found out yearly home, now 8 years in a row.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
What a lovely review title! Seriously, Rick B. THANKS a lot! We are so glad to have been your home away from home for over 8 years now. We cannot wait to host you again next year. Take care and happy holidays.

"PBSR is the best"

5
David P, Kissimmee, Florida 29/10/2021

Palm Beach Shores Resort has been our go-to resort for many years. If you go be sure to say hello to Lisa in the Tiki Hut. She is very pleasant and friendly. The pool area overall is as nice as the beautiful beach.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review, David P. Yes, Lisa is a great person to have on our staff. She has been working here for many years and gets riveting comments from many of our owners. We are delighted to know that your vacation went very well. See you again soon.

"MTZ"

5
User 29/10/2021

Love the relaxing vibe of this resort. The pool and the palm trees around it are beautiful. The room is spacious and the bed very comfortable. The food in the restaurant is delicious! Walking distance to restaurants that emanates the vacation/beach atmosphere.

"Our annual fall vacation"

5
User 27/10/2021

Everything you need is here at Palm Beach shores Nice clean rooms Tiki Bar, nice pool, Ocean front property, Nice restaurant with reasonably priced meals and live entertainment every night. The staff is very friendly and responsive check in is easy, it is close to the airport we don't even rent a car

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your online review on Palm Beach Shores Resort and Vacation Villas. We are delighted to know that you liked our clean rooms, nice restaurant, Tiki bar, and swimming pool. Please visit us again for another memorable stay.

"Wonderful week on the Ocean"

5
User 26/10/2021

We've stayed at a number of resorts across the country but don't think we've ever stayed at a place where the staff was a friendly and attentive. From the beach hut, to the spa, to the check in staff to maintenance. Everyone was extremely nice and helpful.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our resort. It was lovely hosting you for your week-long vacation. Sounds like you made some nice memories. Till next time.

"our home away from home"

5
rowey0868, Knoxville, Tennessee 24/10/2021

We love the island, the resort, the beach, Sailfish Marina, etc. It is a wonderful place to go to relax and explore some too. Resort staff is familiar to us over the years, and even with the Covid restrictions we were not at all disappointed or let down. The reduced pool deck activities and temporary (I think) suspension of the kids Beach Buddies club didn't interfere as our kids are now old enough to go biking, kayaking, etc. The card enabled laundry is a nice little upgrade, the expanded SPA and store are really nice too.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for taking the time to leave such a positive review about your experience with Vacation Village Resorts. We hope to have the opportunity to welcome you again in the future.

"Nice, draw was being on the beach...."

3
User 20/10/2021

Overall the resort was fine - clean, comfortable, and right on the beach. The staff was fine, not as friendly as other places we've been - almost indifferent. Being on the beach was the biggest draw as that was where we wanted to be this vacation and didn't want to have to spend time driving to the beach daily. Draw backs of this resort - no in unit washer and dryers (huge disappointment) there was a set (I assume on each floor) for community use but you have to pay - didn't like that either. The showers in the units need to be upgraded to have shelving to put your shower products. Also, there is a daily PARKING FEE of $10/day - we booked through Armed Forces and were not aware of the daily parking fee for the resort. On the plus side it is close to Peanut Island, I would suggest you visit there at least once - it's a wonderful place to be able to snorkel! Over all it was fine, we don't need fancy, I prefer functional and efficient and the lack of in unity washer/dryer and shelving in the shower are a big draw back.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your honest opinion on Palm Beach Shores Resort & Vacation Villas. We are delighted to hear of your satisfaction with our cleanliness, location, and amenities. We are sorry for the issues you had with the suite. However, as stated on our resort's website, there is a $10 a day fee for the valet parking and there are no washers and dryers in the suites. Shared washers and dryers are located on floors 2 & 6. They are coin-operated. We hope to welcome you back again in the future.

"Wonderful time at Palm Beach Shores"

5
PenLL, Jacksonville, North Carolina 18/10/2021

Was able to take a few of my friends that I have not seen in years. We had a very relaxing and amazing time. The staff was very courteous and friendly. At the end of our stay we really wanted to stay longer. We can't wait to go back again. We had a perfect beach of the pool and the ocean.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. It was a pleasure hosting you during your vacation. It sounds like you were able to catch up with your friends and make new memories, which is excellent! We hope to welcome you back again for another memorable stay.

"Wonderful experience at a great resort"

5
User 14/10/2021

We loved everything about Palm Beach Shores. Right on the ocean, great pool and hot tub, tiki bar, spa, spacious room, plenty of amenities, and a bunch of bars and restaurants within walking distance. We didn't even need a car, but if we had rented one, West Palm Beach is a short drive away, and the rest of the Florida Gold Coast is not too far, either.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. It was a pleasure hosting you during your vacation. It sounds like you were able to do a lot of sightseeing too, which is excellent! We hope to welcome you back again for another memorable stay.

"GREAT LOCATION, SERVICE, COMFORT"

4
JanFrankJune2015, Atlanta, Georgia 14/10/2021

Beautiful views. Comfortable accommodations. Friendly staff. Close to restaurants and ports. Local grocery deliveries and moderate COVID restrictions. Perfect for Business, couples, family, friends, or solo.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Shores Resort and Vacation Villas for your vacation. We value your opinion. It would be great to have the opportunity to serve you again.

"Absolutely love this resort"

5
User 13/10/2021

This was our second time coming to this resort and it won't be our last!! A few weeks before our arrival we requested for a particular room and they did not hesitate to accommodate us. There are many bars and restaurants within walking distance. This is the first time we have vacationed (non-inclusive) without having a vehicle. No worries....We were able to order groceries online and have them delivered to the resort. We spend most of our time on the beach and the beach service was reasonable. If you're looking for a quiet place that attracts mostly an older crowd then this resort is perfect! My husband and I are in our early 50's and I felt like we had entered the fountain of youth.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your honest online review. We're happy to receive you as our guest again for the second time. It is awesome to know that we were able to grant your room requests. Sounds like you and your husband enjoyed yourselves again. That is fantastic. Till next time.

"Right on the beach!"

5
Bleigh80, Detroit, Michigan 11/10/2021

First getaway since Pandemic and this was a great location. We needed beach time. Friendly staff, loved the Tiki Bar and restaurant. Entertainment nightly. Close to other restaurants, Seven-11 and Publix.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Fantastic! Thank you for this 5-star review! ‘Till next time…

"Great place to stay!"

5
Val2304, Miami, Florida 11/10/2021

Great place to stay. Staff are excellent. The resort is beautiful, clean and well run. The rooms are spacious and the beds are extremely comfortable. Pool area is great with a fabulous fun Tiki bar. The beach is great although a lot of seaweed on my last visit.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Shores Resort and Vacation Villas. We value your opinion. It would be great to have the opportunity to serve you again.

"Loved the beach!"

5
User 07/10/2021

Very nice area with a great beach. Beach goes on for miles to the north of the resort. We did a lot of beach walking. Also, walked done the the botanical garden walk just to the west of the resort and walked that over to the water. We enjoyed the area restaurants (Castaway's, Johnny Longboats and of course the Islander). We stayed for a week and had great weather for the most part. Apparently a down time for the area being the end of September and hurricane season.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your review. It is so nice to know that you thoroughly enjoyed our private beach. You tried out a lot of local restaurants, too. Good for you. We cannot wait to serve you again in the future.

"Great Stay"

5
User 06/10/2021

This was a really great week! Pool area and room were nice and clean. Staff was friendly. Awesome location! Good food at the restaurant. My daughter and I really enjoyed the week there. Will definitely stay again! —————— Thank you!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. We appreciate your feedback and cannot wait to welcome you back again soon. We're sure you and your daughter made some amazing memories during your stay.

"Beautiful Beach with Dated Resort"

2
lrb202019, Albuquerque, New Mexico 04/10/2021

The location of the property is the only reason we chose this property. If you are looking for a quick get away to have easy access to the beach, then this may be your place to experience once. After your experience you will find that the property is out dated with AC maintenance needed and overall re vamp of the entire property. All carpeting and materials in the property are dated to the 70s. The staff seems to recognize the quality of the property and do not seem happy, and have a low morale. The parking was convenient and they do charge guests 10$ per day. We stayed on the 5th floor on the north side by the tennis courts, and noticed some homeless people living in the park next to the property. They were nice and nothing to worry about from visiting with them, however if you are wanting a worry free vacation spot, this is not it. Our AC did need to get maintenance during our visit, and spilled water throughout the master bedroom. This did create a musty wet smell for the entire visit, and the front desk did nothing to follow up or offer a room change. They did make us and other guest feel like it was a burden for the overall guests to be staying at the property. Covid signs were posted in the main lobby area, however many times the staff themselves were not wearing masks in which did not make it feel that anyone else needed to wear masks at the property. I did wake up early to find staff members sleeping at the front desk on two occasions. The pool area was fine and did have a drink special daily. The walkway to the beach and the beach overall was great. The resort does charge for chairs and umbrellas, but you can take your own. If you take your own, depending on the staff they will ask you to sit outside of the front beach location (in public beach area) with your own equipment. Overall, I will not be returning to this resort and do not recommend that anyone stays here. I did have a great experience because of friends that were able to visit us and share the beach location and snorkeling. Besides the location, it is a property that is very basic, outdated and staff is not performing to even a silver crown expectation. I would recommend staying at a different location for a few dollars more in the area, which will have significantly higher value for similar price and same location. I hope management does do a revamp of the resort as the personnel and overall material and vibe of the property needs it as it is currently failing.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your online review on Palm Beach Shores Resort. We appreciate you taking the time to share all the positive aspects of our resort that made your stay so much more memorable. Your comments help us to continue to work on those areas that may need improvement. We hope to share our hospitality with you again in the future.

"Beautiful view!!!"

5
Snowybacon, Kensington, Connecticut 03/10/2021

Been here 4 times, always had gorgeous views of the pool and ocean. Rooms are clean, staff very friendly Pool bar and restaurant very good and live music by the pool! Will be back ! Great location! Will be back !

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for taking the time to leave us a 5-star rating. We appreciate it.

"Beautiful View"

5
llf10122018, Bristol, Rhode Island 02/10/2021

Very clean and this was the perfect location. Could not have asked for a better view. A week at the beach was heaven! Staff were always friendly and helpful. Would most definately stay here again. Great restraunts close by as well!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your compliments and 5-star rating. We hope to welcome you back in the future.

"Couple Vacation"

4
Michael D, Philadelphia, United States 28/09/2021

Nice place to vacation at. Great view, Rooms clean and comfortable. Staff very helpful and friendly. Island Cafe is awsome - great food and entertainment. Pool area and outdoor bar awesome. This was our second visit. The toilets are very low is our only complaint and sliding glass doors needs to be replaced as they are very hard to open and close.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for this very detailed review. We appreciate you taking the time to share all the positive aspects of our resort that made your stay so much more memorable. Your comments help us to continue to work on those areas that may need improvement. We hope to share our hospitality with you again in the future.

"Great Resort"

5
lisasA6851GL, Taylorville, Illinois 28/09/2021

This resort was so nice - from the friendly and helpful staff to the pool, Tiki bar by the pool and the restaurant. We have a wonderful week here. The beach was beautiful and had chairs and umbrellas to rent for a relaxing time at the beach.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure hosting you this year. Thanks for visiting Palm Beach Shores Resort. Sounds like you were able to relax and rejuvenate with our private beach, access to the pool, tiki bar, and restaurant. Please visit us again real soon.

"Perfect Location, Fantastic Staff"

5
Heather B, Auburn, Illinois 27/09/2021

We had a fantastic time during our stay at the Palm Beach Shores Resort. It was a very laid back, relaxed atmosphere, steps away from the beach and a short walk to several dining options and shopping. The staff was all very friendly and helpful. We will definitely be back!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review, Heather B. We are so happy to know that you enjoyed our resort to the fullest. You were able to make new memories. We cannot wait to serve you again in the future. Take care.

"Awesome place"

5
mrwells0903, Essex, Maryland 21/09/2021

Great units and awesome accesses to the beach and they offer you beach chairs and umbrellas for the week. Lots of places to eat but you can cook in your unit. Book a year in advance because others think this place is nice as well.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Great location, rooms a but dated"

4
518genep, The Villages, Florida 19/09/2021

The resort had a great location, the beach was great, the pool was nice, and the food in the restaurant was excellent. Additionally, the team at the beach concessions was outstanding. I highly recommend booking your umbrella and lounge chairs early and for the entire week.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We're glad to hear that you enjoyed your stay.

"LOVED IT"

5
Swansong240, York, Pennsylvania 19/09/2021

This place is ideal for beach lovers, they also provide towels for the beach which was great, able to save some space in luggage. Tiki Bar was awesome with exceptionally good food, walking distance to shops and restaurants. Friendly staff, just an awesome vacation!!!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our resort. We appreciate your positive comments. It definitely sounds like you had a memorable vacation at Palm Beach Shores Resort. We cannot wait to host you again soon.

"stepping back in time"

4
Cathy D, Anderson, South Carolina, United States 16/09/2021

loved the "pink" exterior. the nightly entertainment in restaurant was enjoyable as well, the restaurant food was very good with varying quality of service. employees were friendly. highly recommend renting a beach umbrella and chairs, we did and did not regret it

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting our resort. We are pleased to hear that you liked "the pink palace."

"Service was amazing, but the view is even better!"

5
melalb01, Blue Springs, Missouri 14/09/2021

The beach is literally RIGHT THERE! So nice! The staff was amazing. Big shout out to Mark, Jen, Justin, and Brandon for going above and beyond to help my friend, who has MS, get to/from the beach . They work SO HARD and make the beach an even more magical place to be! The Valet's were always so nice and had my car ready by the time I got downstairs, and Ryan was very helpful in solving a little issue we had with our rental car. Everyone was so courteous and kind— really made our stay so much more enjoyable . Definitely would recommend! Was already looking into booking another trip before we even left this one!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
THANK YOU! Thank you and thank you! We love how much you enjoyed your vacation and recommend Palm Beach Shores Resort to others. Thanks a lot. We cannot wait to serve you and your family again.

"Great place to stay right on the beach"

4
peachy1960, Springfield, Oregon 14/09/2021

We just stayed for our first time and will definitely be going back. The resort is older but it is very clean and well maintained. The rooms could stand to be updated but it was spacious enough and very clean and that's more important. The bed was comfortable and the shower was hot. The bathroom had a separate shower stall from the tub and I would prefer a larger shower but it was fine. The pool area was very nice. There were plenty of lounge chairs around the pool and it's a short walk to the beach, which is just wonderful and definitely the best feature of this resort. The only drawback to the pool area was the live music several afternoons that was way too loud. It was very difficult to have a conversations with my husband or other guests. The singer wasn't the best and several of us in the pool commented on how loud it was when he would take a break. There is a restaurant on site and a tiki bar that serves food at the pool area. We had dinner in the restaurant our first night upon arrival and the service was terrible. We were seated outside and we never saw our waitress again after our order was taken. Someone else brought us our food, no one ever checked on us or offered to refill our drinks, we had to ask for our check and then was told our waitress was very busy inside. And they add 18% gratuity to every check. Because of the service we were reluctant to try them again. We did order burgers to go one evening and they were delicious. We had a great time during out stay and will most likely go back next year.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Fantastic! You will be coming back to Palm Beach Shores Resort again! Sounds like you made the best of your Florida vacation. You were able to have a lot of fun at our restaurant and tiki bar, as well as our swimming pool. Awesome.

"Summer Vacation"

5
cathymayer, North Grafton 13/09/2021

Had the pleasure of staying at this location and it was very nice. Pool had plenty of space, beach was on premises and they have a great restaurant/bar available on the premises as well. Their pizza is amazing!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We are so happy to know that you enjoyed our resort's location and amenities. Please visit us again soon.

"Older resort but best beach in Florida!"

4
Navigator227091, Indianapolis, Indiana 12/09/2021

This resort seems to cater to an older crowd (possible just the week we were there - Labor Day - or due to Covid?). The music around the pool was bad karaoke. Restaurant and Bar were fabulous! Room was great too, but if kids are expected it would be good to have some non-glass options for small plates/bowls/cups.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
While we try hard to satisfy every guest, we realize that is not always possible. We are very sorry that part of your vacation experience did not meet your expectations. We will use your feedback as a way to improve on our services and hospitality. In the meantime, we wish you great future vacations for you and your family.

"PBSR is my favorite location on the beach in South Florida... Fantastic views"

5
goodnatured, Coconut Creek, Florida 08/09/2021

PBSR is my favorite location on the beach in South Florida... Fantastic views!! I've been going to PBSR since 2015 and since COVID-19 I've been here at least 6 times and I planned 6 more in the near future. Love the chill vibe and the beach is amazing!! I recommend requesting a room on the 5 or 6 floor of North Tower for best views as close as possible to the ocean.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our resort. Your title is amazing! It is so good to be considered as your favorite location! Thanks a lot. You always feel safe while on our resort property and you always have a good time. Awesome. Till next time.

"Island Paradise"

4
Ronald G, Lake Worth, Florida 03/09/2021

Living in Florida we have many beautiful beaches, but for a staycation we like Singer Island. We had an end unit this time with a lock off studio. The beach and pool were not crowded which we were happy about with COVID coming back. We also like the convenience of the restaurant and tiki bar on property and other eateries nearby. Our boat club(FBC) is nearby for fishing or just cruising the Intercoastal.The staff is very courteous and helpful. We enjoy going back.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your compliments and 4-star rating. Sounds like you had another memorable vacation at Palm Beach Shores Resort. Till next time.

"Unsafe place to stay"

1
User 01/09/2021

mother & daughter traveling alone 2 drunk aggressive men entered our room at 4am As I was trying to get them out my daughter called security who never came to our aide security later called to see if we were ok I found out that the front desk gave them a key to my room accidently Thankfully we were not hurt but forever scared by experience

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
The safety and well-being of our guests, owners, and staff is our number one priority. It is important that you are aware of that. We have forwarded your review to the General Manager and she will e contacting you soon. We took a look at the security cameras and are making the necessary adjustments to the Front Desk procedures to ensure that this doesn't happen again.

"Great Stay"

5
Robert J, Youngsville, United States 30/08/2021

The resort was excellent and no complaints. The beach was clean and right in back of the resort. Plenty of chairs around the pool which was also clean. Restaurants were just a short walk from the resort and they were all very good. Definitely recommend the resort and will return.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your online review, Robert J. Sounds like you had a very memorable vacation here at Palm Beach Shores Resort and Vacation Villas. Thank you for recommending our resort to others. We cannot wait to welcome you back again soon. Take care.

"Great resort"

4
Tammy V, Wisconsin Dells 29/08/2021

Kind staff. Lacks enough disabled parking. No balls or small floats allowed in pool. Afternoon live music by Bob was excellent! Evening live music in restaurant was fun. Daily drink specials at tiki pool bar, plus excellent service. Kid friendly.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for taking the time to share your honest opinion on our resort and its amenities. We are delighted to know that you found our staff to be very kind and helpful. We apologize for any other inconveniences you may have encountered during your stay. Hopefully, we will see you again soon.

"Palm Beach Shores and Villas"

4
User 29/08/2021

When I first drove into the lot, the view of the resort was WOW! But then I noticed of how tight it was to get in the registration area to get out. The resort itself was tight between the other larger resorts. Valet people were johnny on the spot with helpfulness. The doorman was courtliest and helpful. Registration was quick and easy. Property was always being cleaned. Our rooms were somewhat small in the kitchen area. The lockout doors, once open, were in front of the refrigerator. Our balcony view was over the parking lot but we could see the elegance of other resorts and some of the beach and ocean. There was not a washer and dryer in the room - hallway coin driven community washer and dryer? Dining and the servers were pleasant and helpful. Nice to see entertainment at evening dinner. The Tikki bar at poolside and the pool area was relaxing. Entertainment at the pool in the afternoon. Nice boardwalk to the ocean beach. The beach property was well groomed and plenty of lounges to rent. The rentals for ocean fun were at another location but you could use a shuttle. Across the street was a stripmall of shops and eating. I think the overall location of this resort was unbeatable!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting Palm Beach Shores Resort and Vacation Villas this year. While we try hard to satisfy every guest, we realize that is not always possible. We are very sorry that part of your vacation experience did not meet your expectations. We will use your feedback as a way to improve on our services and hospitality. In the meantime, we wish you great future vacations for you and your family.

"PBSR"

5
PattiH1973, Scottsburg, IN 24/08/2021

We thoroughly enjoyed our week. Very nice, large condo space. Restaurants near by, within walking distance. Beach services were very nice. Pool and Tiki Bar a lot of fun. I will definitely be back again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We're glad to hear that you enjoyed your stay. See you again soon.

"Good visit"

4
Bob E, Juneau, Alaska 24/08/2021

We enjoyed our time at this resort. Were disappointed that we had a room overlooking the street so be prepared for less than a great view. Left something behind and they were very helpful in getting it returned to me.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting Palm Beach Shores Resort for your vacation this year. We're sorry if you did not get the ocean view you desired. There is a limited number to oceanview suites. So in the future, it is best to contact the front desk and put your request as soon as you have booked your vacation dates. Till next time.

"Nice resort, terrible unit"

4
mandi2378, Philadelphia, Pennsylvania 23/08/2021

Altogether, we are happy with this resort. However, the unit we were placed in, room 108 was much smaller than the other units and faces the pool filtration system so our whole view was buckets of chemicals. The area is very nice and the ocean water is beautiful. It is much more affordable than Palm Beach proper but still has a view restaurants within walking distance.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
While we try hard to satisfy every guest, we realize that is not always possible. We are very sorry that part of your vacation experience did not meet your expectations. We will use your feedback as a way to improve on our services and hospitality. In the meantime, we wish you great future vacations for you and your family.

"A Touch of Paradise!"

5
User 23/08/2021

One of our FAVORITE vacation spots for a beach vacation. Atmosphere and food are exceptional! The beach access is great and Get Wet Sports is right at the end of the beach access boardwalk, where you can rent beach chairs, umbrellas with table and book various water sport activities.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Your review title is so nice. Thank you very much. We are delighted to be considered as one of your favorite vacation spots for a beach vacation. Sounds like you had a memorable experience and we cannot wait to host you again in the future.

"Another relaxing stay here"

5
Nancy60805, Jacksonville, Florida 22/08/2021

We stayed here for a week, and just got to rest up. No going constantly, and just enjoying getting away from the news, and negative things, going on in the world. Could sleep in, eat when we wanted at the restaurant, and just be lazy. The staff is excellent, and many of them have been here for years. Thank you to Lisa, Julie, Kelly, Levi, Chris, Isaiah, and of course, Marco. They all made our stay Great!!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you, thank you, and thank you. That's really all we can say to you. Sounds lie you had a blast while here at Palm Beach Shores Resort. Come back again very soon.

"Beach and Tiki-bar Get-a-way"

5
johnharth, Sandy Springs, Georgia 17/08/2021

Excellent room, beautiful beach, great Tiki-bar by the pool. Within walking distance to other bars and restaurants. Palm Beach Shores is a pretty little town with a nice marina on the bay side - short drive to downtown West Palm Beach.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your honest feedback. We value your opinion and appreciate all the positive comments you made here. We look forward to hosting you again soon.

"Palm Beach Shores Resort"

5
csccrkndll, Cartersville, Georgia 16/08/2021

We enjoyed our stay at this resort! It was in a great location - we loved the beach. All the people we met were fantastic, including the GETWET staff at the resort's beach; Mark and Jenny, Bob, the Vacation Village timeshare representative, and the front desk/concierge folks.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your compliments and feedback. Thank you for this 5-star review! Your feedback is much appreciated. ‘Till next time…

"Pleasant and non-fussy stay. Beach beautiful."

4
vsc2010, Washington DC, District of Columbia 15/08/2021

Just returned from a week's stay at the Palm Beach Shores Resort & Vacation Villas, which I did through an RCI exchange. I had a one bedroom unit with kitchen (full sized fridge, 2-stove electric burner, small sink and dishwasher). The bathroom was huge, with double sink, shower and bathtub. All in all it was an enjoyable and relaxing stay and I would do another exchange here in the future. Friendly staff, no sales second time share sales pitch ( i think cuz i avoided an offer for free breakfast/lunch), pretty good food and drink at the Islander Restaurant for reasonable prices. I definitely enjoyed the Maine Lobster on Thursday night. The wifi worked well and I certainly enjoyed my two large TVs. The king size bed was firm and comfortable! I got good rest while on vacation. I had a nice room on the north side of the building that had a partial view of the ocean in the distance. It was quiet generally but you can certainly hear when people run water or move furniture around in the units around you. As others commented, the color scheme/decor is slightly outdated but that really didn't bother me as I was not expecting the Four Seasons. I wanted an unfussy getaway and that's what I got. There is a small spa on site. I really enjoyed getting massages there. Shirley and Maytee are excellent massage therapists! Lynn, the owner, is very friendly too. The pool has pleasant live music during the week. One complaint is that there are no umbrellas there and you have to find the few places where the palm trees provide natural shade. There is a $10 parking fee per day for registered guests, which seems rather high, given that there are no free parking options around. Also, like half or more of the parking lot is dedicated to valet! Since that seems to be an income earner for them too- it seems like maybe $7 or $8 /day for parking your car as a REGISTERED and PAYING guest- would be more reasonable. The beach is wide and beautiful. A separate company does beach chair and umbrella rentals. Mark and his crew were great and I enjoyed my front row beach chair during my stay! Re: covid precautions: When I got there, apparently corporate had just started requiring masking indoors again. There are signs around but I would say 50-50 that guests abide by it. While irked, I wasn't terribly surprised since it is Florida, whose government and residents have had issues making logical safety decisions about preventing the spread of COVID. Most staff were abiding by it when indoors (like at the front desk). The outdoor staff at the pool would wear their mask while interacting with you and at the beach for beach rental that is run by a different company, and they are not required to mask, which seemed fine since we were outdoors interacting very little. I always wore my mask while indoors in public spaces and then generally removed it when outdoors as no one was really around me. I would strongly suggest they should do better enforcement or put more reminders (other than just the elevators) to remind gusts to wear their masks! Like put a sign in guest rooms on the back of the doors so that when people leave their unit they remember their mask.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting our resort. We appreciate you taking the time to share all the positive aspects of our resort that made your stay so much more memorable. Your comments help us to continue to work on those areas that may need improvement. We hope to share our hospitality with you again in the future.

"DVC MEMBER EXCHARGE"

3
User 14/08/2021

When we arrived at check in we requested a room that had ocean view. Before the entleman could respond a woman spoke over him and stated that they would make that decision when the room was ready. That seams odd since I am sure that they have a list of ALL rooms that will be available after that days checkout. Needlesss to say we were assigned a room facing the pool and NOT the ocean and had no balcony railings but there was a concrete wall. That employees name was PATSY and I must say she would benifit greatly in getting some sensitivity training ! Shge was not a very pleasant person and rather abrupt! As for the resort: the location is great! Rooms are nice but have dated furniture etc.. But the rooms and the resort are clean and to me thats more important than up to date furniture. ALL of the employees that we encountered (except Patsy) were professional, polite and very accommodating. The employees seam to be a great asset for this resort. Food and drink were average. We booked this reservation through our DVC membership and I can tell you from the poor room location we received I feel the pecking order for room assignment is as follows: Resort Owners, People that are there for a sales presentation to buy at Palm Shores, RCI members and DVC member exchange LAST ! It is for this reason I would never recommend the resort to any DVC member exchange. Once again ALL of the employees that we interacted with were GREAT ! EXCEPT PATSY!!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
While we try hard to satisfy every guest, we realize that is not always possible. We are very sorry that part of your vacation experience did not meet your expectations. We will use your feedback as a way to improve on our services and hospitality. We have forwarded this review to the resort's General Manager. We sincerely wish you good future vacations.

"Could Be Great"

3
Joseph B, Raleigh, North Carolina 13/08/2021

Really enjoyed the location and layout of the resort. We spent 7 nights at PBSR starting on August 1. Really searched long and hard to find a location that was beach front and was enlisting safe COVID practices. After reading all the reviews I can honestly say that they are ALL true. It really comes down to your expectations and values. The facts: This is a fairly small 6 story beach front resort. It has everything that you need on a small scale. It offers easy access to beach and has a pool and onsite restaurant and outdoor tiki bar. It has two groups of elevators and adequate parking. All rooms have a balcony and mini kitchen. There are offsite restaurants within close walking distance as well as a convenience store. A full grocery store is just across the bridge on the mainland. Its less than 10 minutes by car. The beach is really nice such as most of the lower Florida coast. There's a 10 daily parking fee even though the sign says 5. The opinions: This is where you have to determine what's important to you. If you are looking for a location that is providing some level of protection from COVID and is focusing on the safety of its staff this place is NOT for you. However, I would have to assume this is the general rule of thumb for FL. IMO the visible COVD safety protocols solely consist of the sign that I posted as an image. I totally understand that it has become difficult to enforce social distancing and mask wearing in a place like FL. However, the norm that we experienced over the 7 days at PBSR was an overwhelming lack of precautions. The majority of employees that we interacted with did not wear masks. This included the ones that you choose to interact with and the ones that you are conscripted to deal with. Starting at valet driver that offered to valet our car without a mask. At the front door we were informed that there are no self-service luggage carts and you have to use the bellhop to get access a dolly. No issues but in our experience the move in bellhop did not wear a mask. However, the one on the move out did. To make it worst the incoming bellhop had a mask on but it was around his chin. Even while in the elevator. Just to set the stage I am a vaccinated person that always wore a double mask in the building and when around others. It was only removed when outside and not face to face with someone. By double mask I mean a medical mask and a cloth double layer fabric mask over top. One would think that on seeing a guest wearing a double mask staff would be inclined to pull their mask up from their chin or put on a mask. For the most part this did not happen. Its the same for the check in process. The interaction with the check-in staff was with mask around their chins. This sends a clear message that masks are not required even though there is a sign at the check in desk that says that masks are required per corporate policy. We intended to use the onsite restaurant but did not since it was more of the same. We stepped into the restaurant and the hostess was a chin wearer. Also there was rotating live entertainment, singers performers, and waiters in the closed space all without distancing or masks. Due to this we did not use the inside or outside dining option. We thought that it would be safer to use poolside or beachside waiter service. However, we did not use this service for the same reason. The bar staff though friendly did not have masks and tended to come directly up into your personal space to offer drinks and food. Which seemed too risky, so we avoided the interactions. My assumption is that I would have spent a minimum of $100 a day between the restaurant and bar if I thought the staff were following any sort of safety protocol. I assume its difficult to get and keep waiters, but the un-uniformed casualness of the current staff did not invoke the thought that they were employing COVID protocols. Just to be fair there were times when some employees did wear masks and there were some employees that had a mask on every time, we saw them but it was less way less than half. Regarding the guest. There are a lot of kids especially those under 12. Very few guests wore masks inside. I would place it at 10% including kids. There were multiple times when an unmasked guests would board the elevator and try to pack in as many as possible. Just as an example once we boarded the elevator and had the door reopen just as it closed. The cleaning staff in the hall had pressed the elevator call button so that a family of 4 with small kids with no masks could make the elevator along with us. They were pretty far down the hall. While under normal circumstances this was a nice gesture it indicates that there are no training standards in place to limit the number of people from different families in closed spaces like the elevator. I seems strange that parents would want to place their under 12 kids into a crowded elevator with people they did not know. We had no issues with the room. It includes a full-size refrigerator and a two-burner cook top. The bathroom has double sinks and seems large for the size of the overall room. There is a separate bedroom and a sleeper sofa in the living room. The room was clean but was dated. This is a matter of perception. I would date the décor of the room from the early 2000's brown and tan phase. There's a balcony and a sign in the room encourages smoking only form the balcony. This was what it was. We found that the adjacent room had a smoker that seemed to smoke heavily from their balcony and that rolled the wonderful smell of cheap cigarettes into our balcony area. Also by the pool there's a designated smoking area away from the main space. But the restaurant placed an ashtray on top of a trashcan in the center of the pool area. This temporary smoking area was heavily used by those in the restaurant and bar. Basically, there's a 20-foot area of the non-smoking pool lounge area that gets a hefty dose of smoke. Our experience was if you are looking for a place to get away and have a normal experience where kids can be kids and COVID is something that is made up in the media you will really enjoy this place. No one will pressure you to socially distance or impose any mandates on you or your kids. Roll the dice and see what happens. The rooms are a little old, but the beach is large with amazing blue water and the staff were friendly and helpful at all times. If you have an expectation that the resort is trying to protect its employees or guests, you may want to look someone else. It would be really nice to return to PBSR after the pandemic has passed and COVID is gone.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for this very detailed review. We appreciate you taking the time to share all the positive aspects of our resort that made your stay so much more memorable. Your comments help us to continue to work on those areas that may need improvement. We hope to share our hospitality with you again in the future.

"On the beach"

4
dianeN1966, Owings, Maryland 10/08/2021

We stayed in a one bedroom unit which was small. The pullout was not comfortable but we mad it work. the PROS: were it was right on the beach, big bathroom, nice pool area although I think it is small for the size of the resort. Very clean resort. Close to store, restaurants and local attractions. CONS: No washers and dryers, dishwasher in the one bedroom is very tiny and did not work well, had to pay $10 a day for parking. Overall I would definitely recommend.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your recommendation. We are thrilled to hear of your satisfaction with our beach location, quality amenities, and cleanliness. Guest satisfaction is so important to us, and we greatly appreciate it. We hope to serve you and your family again in the future.

"Past It's Prime"

3
janeahiggins, Ellicott City, Maryland 10/08/2021

We visited this gold crown resort about 10 years ago or so and nothing has changed. Well, they did move the parrot. The decor in the dining room is super outdated. As is the carpet on the unit floors and in decor the rooms. The layout in our one bedroom had a spacious bathroom, much larger than the living space. The pool was crowded and they had live performers there everyday. It had a very 80s vibe. On the upside, the food was good in the restaurant. They definately have someone who can cook. The beach experience is fabulous. I had the best pedicure of my life there. It is conveniently located. The employees were responsive.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
While we try hard to satisfy every guest, we realize that is not always possible. We are very sorry that part of your vacation experience did not meet your expectations. We will use your feedback as a way to improve on our services and hospitality. In the meantime, we wish you great future vacations for you and your family.

"Beautiful beach vacation"

5
edit365, DeLand, Florida 09/08/2021

This was our second time at the resort and can't wait to go back next year. The ocean is warm and clean. The apartment was spacious and clean. There is a big screen TV with lots of channels and guide. There is a walk on the island with all kinds of tropical plants.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Resorts for your vacation destination this year. We value your opinion. It would be great to have the opportunity to serve you again.

"Great Resort"

5
gtabak, Kissimmee, Florida 06/08/2021

The Resort was Fantastic. Many Children there but all well behaved. Great location, beach front with terrific pool. Extremely good restaurant with Great prices and live entertainment nightly. Pleasant stay

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Many thanks for your 5-star rating. Sounds like you had a very memorable vacation here in South Florida. We hope to welcome you back in the future.

"Great deal for this location."

4
Paul S, Weston, Florida 03/08/2021

Great views from balcony on North side...You can't be in this spot on Singer Island for less than twice the money in any other venue. Easy beach access, nice pool area. Very responsive hotel staff. Sometimes tough for self-parking, but OK if you valet....PS

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your online review, Paul S. We appreciate your positive feedback.

"Awsome Resort"

5
User 03/08/2021

Have been going here for years and love the place. Pattsie is a wonderful person and always does her best to help make our stay perfect. So many familiar faces over the years makes it feel more like family .

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Kathleen L, thanks for taking the time to share your feedback with us. It makes us so happy to know that you have chosen to come back to our resort year after year. Pattsie is a great person to have on our staff and we are delighted to hear how she made your stay more memorable. Till next time.

"Palm Shores"

3
superautobroker, Brentwood 02/08/2021

This Resort needs a whole new make over. The location is Great,however the pool is very small for the size of the resort. Because of the tile floors it's very noisy when the chairs are move around. They should put the felt disk on the legs of the chairs.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. Please know that our resort is currently in the process of updating some of our older units. We hope you can see these new changes on your next stay if you choose to come back. We would love to make it up to you. At least you liked our convenient location.

"Palm Beach Shores enjoyable"

3
steveask, Lake Worth, Florida 02/08/2021

Nice place but needs an upgrade in the unit. The stove top barely worked. The pool has absolutely no shade and no umbrellas. The chairs were on top of each other with no social distancing. The self park is $70. for the week which is abusive to guests. Otherwise the beach is very nice. The staff is very friendly, except for an agent pushing time share presentations who deceives guests by telling them it is not a presentation, and is a short viewing of a unit. It ended up being over a 2 hour presentation ruining half my day. Very dishonest on the part of the sales agent who twisted our arm to sign up.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We are sorry if we did not meet your expectations. We strive to provide the best possible service and accommodations to all of our guests. We wish you great future vacations.

"X"

5
User 29/07/2021

Palm beach shores is my home resort. my family and I look forward to going back to our home resort every other year. The beaches are great, the staff is always ready to help you in any way they can, the food service is always a good value for the dollar. in closing going to palm beach shores is like going home for vacation.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. Thank you for being one of our valued owners. We are so happy you love coming back to your home resort.

"Great location"

5
User 28/07/2021

The resort was small but it fit all our needs. The view from the room was amazing (room 501). We stayed for a week, we rented a car and we needed it. The beach was beautiful and the spa was amazing (ask for Maytee and Sherlie). There is a great Marina close to the resort with access to fishing, snokerling, etc. We will go again!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Great location for water activities"

5
User 28/07/2021

This was the 10th year of our Cole Family Beach Week at this resort and we loved it. Dive, kayak, beach, snorkel, fish.......... it is all available. The water is awesome and clear. A few drinks by the pool and/ or in the ocean is the perfect way to end the day. Beware of the timeshare people..... they over promise and under deliver.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for coming back to Palm Beach Shores Resort for your summer vacation. We love how much you and your family enjoyed our private beach and water activities. Sounds like you had a blast! We hope to welcome you again in the future. Take care.

"Gold Crown"

5
RobertandMary J, Clearfield, Kentucky 26/07/2021

This is an all inclusive resort. Everything was provided. The staff was very friendly. The beach was beautiful and only a boardwalk away. The pool and the grounds were extremely clean and well maintained. Shopping is close by. We had a wonderful stay there.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Fantastic review and comments! THANK YOU! Your total satisfaction with our staff, beach, amenities, and location means the world to us. We cannot wait to share our hospitality with you again soon! Take care.

"DO NOT GO"

1
DManning1977, Hilliard, Florida 26/07/2021

You will not like this place at all. Even if you beg you will end up having a parking lot view. I begged for an ocean view or a pool view. I did not get what we wanted. I call serval months in advance.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Accommodations are based on availability. Summer is one of our busiest seasons of the year and we have a limited amount of ocean view and pool view suites. We are sorry if you did not like the view of your unit. But hopefully, you were able to enjoy all of our fabulous amenities onsite like our private beach, heated swimming pool, hot tub, restaurant and tiki bar, and spa. We wish you better vacation experiences for the future.

"Family Trip To Palm Beach, Florida"

5
User 21/07/2021

This resort was by far the best we have stayed at over the last 10 years. The staff, service and convenience of this resort was fabulous. The resorts location in relation to the pool and beach was wonderful. Having our beach furniture set up for us each day, for a nominal fee, was outstanding. We hope to go back soon. .

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! You have been coming back to Palm Beach Shores Resort for over the last 10 years. That is a long time. Thank you. Your satisfaction with our staff, service, and location means the world to us. See you again later.

"Palm Beach Shores Resort and Vacations Villas"

5
Poppy1947, Manville, New Jersey 18/07/2021

Although the facility looks a little old the suites and the facility is spotless and well kept. It could use a minor face lift like changing the faucet handles and some of the other room facilities. The staff is outstanding and always looking to help and answer any questions with a friendly and knowledgeable response. I would highly recommend this facility to anyone looking for a beach resort with a friendly staff easy access to the beach and don't forget to say hello to the friendly bar tenders at the great Tiki Bar off the pool area.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your recommendation. We are thrilled. And a big THANK YOU for this 5-star review! Guest satisfaction is so important to us, and we greatly appreciate it.

"Great time."

4
Jason B, Exeter, Pennsylvania 18/07/2021

Resort is well maintained. On-site restaurant has great food and many other restaurants with.5 miles. Publix grocery store a 3 minute drive. Went on a snorkeling tour. Save your money. It was expensive and you can access the area from the bay side with everyone else that knew better. Buy your gear and toss if you want at the end of your trip. It will be cheaper. Expect $180 for renting 2 chairs/umbrella/table for the week. Worth the price if this is your beach vacation. Take a soft cooler for your favorite drink, buy at the grocery store. Tropical drinks from the bar are $12 and not something you can drink all day. Everything you order has a 18% gratuity.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Shores Resort & Vacation Villas for your vacation this year. We value your opinion. It would be great to have the opportunity to serve you again.

"Will not be returning"

3
User 14/07/2021

You cannot receive your parking pass until you sign up for a "free" breakfast and a quick tour of the models. This turned into 2 hours of wasted time and aggravation. I did not appreciate the high pressure sales pitch and waste of a beautiful morning and did not go on vacation to sit inside and listen to someone tell me they are going to teach me "a lot". I have been a Disney Vacation Club member for 21 years and have never experienced anything like this. The rooms are small and are need of updating. Read the reviews before you stay here.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We apologize if the presentation was not what you expected. We realize the prospect of purchasing a timeshare is a big decision, and that is why we try to take as much time as we can to present the many benefits of vacation ownership. Our years of experience have taught us just how important it is to reconnect with family and friends and we believe a vacation at one of our resorts provides the perfect opportunity.

"Not what we expected."

2
54Anshe54, Brandon, Florida 12/07/2021

We learned a lesson, The location was great lots of restaurants within walking distance. But a pleasent surprising was the on site restaurant, it was great. I would give it 5 stars. Make sure to Read THE REVIEWS.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
All of your comments seem so positive. So why would you rate us only a 2-star rating? This must be a mistake. You clearly meant to give us a perfect 5-stars! We are delighted to know that you liked our resort's location and onsite restaurant. Please come back again soon.

"Will not be back"

2
vacati0neruk, Orlando, Florida 08/07/2021

I have been coming here for about 15 years and will not be back. It looks quite worn and dated, plus I don't appreciate being given suites without a beach view two times in a row. Regarding the resort timeshare tour, I was booked with the guise that I would be having lunch at a certain time, which turned into 2.5 hours of stress before lunch- never again. Not a happy customer! For older folks please note that the toilet is so low that it is almost on the floor- not good for knees.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We are disappointed to hear of your negative experience at our resort. We don't want you to think that we don't care. We do and to return for the past 15 years is good. We apologize if the presentation was not what you expected. We realize the prospect of purchasing a timeshare is a big decision, and that is why we try to take as much time as we can to present the many benefits of vacation ownership. Our years of experience have taught us just how important it is to reconnect with family and friends and we believe a vacation at one of our resorts provides the perfect opportunity.

"Palm Beach Shores"

3
bobr1usa, Staten Island 06/07/2021

First room at check-in not so good. Small room overlooking parking lot and could not secure entry door for the night (second complaint with different desk personnel provided better results). After bringing up room security we got assigned an even number room (small) on the third floor with a descent view (somehow room miraculously freed up). Seems like timeshare exchange guest (not home ownership) are assigned not so desirable rooms at resort. Even number rooms are overlooking pool and beach area and odd number rooms are overlooking parking areas (from what I can assess). Rooms are dated and needs updating including appliances. Room had a door to another room next door and we could hear all conversations like they were in our room. Sometimes this went on after 11pm. Good a/c in room. Room was clean. Beach area is nice and very professional personnel (Mark) working the umbrella stand. Singer Island is a nice place with really nice beaches and friendly people. Over all a pleasant vacation experience and would visit again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for sharing your feedback with us. We are sorry for the few issues you encountered during your stay. Please know that our resort is currently in the process of updating some of our older units. We hope you can see these new changes on your next stay if you choose to come back. We would love to make it up to you.

"7days of aaawwee"

5
Rae B, Indianapolis, Indiana 05/07/2021

All bathrooms clean, friendly staff & servers, great food at Tiki bar & Islander Grill; the live band each night. i enjoyed my 7days relaxing at pool & beach. Surrounding shops, restaurants & Gator grocery store a plus.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"So many issues with resort"

2
User 30/06/2021

While staying at the Palm Beach Shores Resort and Vacation Villas we were dissatified with the facilities. A faulty door to the balcony almost caused us to get locked out. A backed up toliet, waking up to sludge in the kitchen sink, and constant smell of cigarette smoke on the balcony and common aireas made our trip less than ideal. The hot tub near the pool was down all week and no one worked on it the whole week.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your feedback. We are sorry if your stay was not a pleasant one. The hot tub actually reopened on July 1st, 2021. That may have been after you left our resort. Furthermore, if you reported the issue with the balcony lock, someone from our maintenance staff would have been able to fix it. If we had your room number, we would have been able to look into this. We wish you better vacation experiences for the future.

"A Good Florida East Coast Resort"

5
User 29/06/2021

This was our first visit to Palm Beach Shores. It is an older resort but well-maintained and very clean. It is self-contained and has a great many amenities: massage/spa; fitness center; pool; ocean swimming; restaurant. Our two bedroom corner unit overlooked the pool and the ocean. The partial kitchen had all the items needed for the meals we ate in. We were especially pleased with the restaurant. The food was excellent and the servers were pleasant and accommodating. However there was insufficient staff and the service tended to be slow. That was not a detriment. There were other restaurants in a shopping area a short distance from the resort but we did not eat in any of them. We did journey out to visit the Henry Flagler Museum in Palm Beach. The $18 entrance fee was well worth it as the the museum was a most enjoyable place to tour and learn about one of the founders of Standard Oil and his important influence on tourism in Florida with the Florida East Coast Railway. All-in-all, we were very happy with our visit to this resort.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. It was a pleasure hosting you during your vacation. It sounds like you were able to do a lot of sightseeing too, which is excellent! We hope to welcome you back again for another memorable stay.

"The PERFECT Beach Vacation!"

5
JENNITA78, Bowling Green, Kentucky 29/06/2021

We've just returned from a week at Palm Beach Shores Resort. It was not our first stay there, and it won't be our last. This resort knows how to do it right. The property is well maintained and there is attention to detail. My daughter commented that while it is not the newest property we have stayed at, they are well focused on taking care of their guests. You want for nothing when there. There is a restaurant on site with excellent food and entertainment. The tiki bar at the pool adds a fun vibe. The beach service offers chair/umbrella rentals. And the beach is exquisite. You feel safe and pampered. There are restaurants and a coffee shop just around the corner. For this visit, we skipped the rental car and used a car service from the airport to the resort. Special thanks to Patsy who has always made us feel so very welcome and taken excellent care of our every need. This level of customer care is exceptional and rare. Thank you for another amazing vacation!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for this very detailed review. We appreciate you taking the time to share all the positive aspects of our resort that made your stay so much more memorable. We hope to share our hospitality with you again in the future.

"June 2021 beach trip"

3
Technoteachertx, Plano, Texas 28/06/2021

The resort is in a great location within walking distance to numerous dining options so we did not rent a car. We liked that it was right on the beach. We did not like having to rent beach chairs & umbrellas. The 1 bedroom unit was a good size, but the bed, couch, and chair provided were very uncomfortable. They all need to be replaced. I would not even want children to sleep on the sofa bed. The bathroom was a good size with ample storage. The kitchen had everything needed for our stay. The front desk personnel were good, but slow on check in as they did not seem to know what to do with us since we did not have a car and they could not make us get a parking pass (timeshare pitch). They made up for it with daily flyers on our door. We unplugged the phone upon arrival so they would not annoy us that way and I'm glad we did as we plugged it in right before leaving and there were messages we left there. Luckily they did not call our cell phones. The pool towel personnel were rude and ALL towels you provide should be beach towel size. Many days we got one beach towel and one hand towel. That is not good enough for adults. The pool needs chairs in the shade. Not one umbrella or shade area is provided around the pool and the lounge chairs were packed in with no distancing. This is a consistent complaint with this resort and the Florida sun is HOT. The restaurant was decent on site. We had three breakfasts there and learned to be very specific on how we wanted things cooked. We had one lunch at the Tiki Hut but were not impressed with our burgers. We had one happy hour in the bar inside and the pizza was good and the bartender was nice and friendly. I did call two weeks prior to get an ocean view and high floor room (there are 6 floors). We were given room 507 which had a sideways view of the ocean and overlooked the public park next door. Don't plan to sleep in on the weekend as soccer tournaments started at 7 am and there were beach volleyball games in the evening. Overall this was a good room, and the two elevators on our wing were speedy.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We are sorry to see that your experience with us did not meet your expectations. Customer feedback is essential to us, and we take all feedback, both positive and negative, as an opportunity to learn and improve.At least you liked our location and amenities. We wish you better vacations for the future.

"The place has really went down hill....("

1
Sputnik6, Tampa, Florida 15/06/2021

When we arrived, the person at the counter was rude, and generally felt annoyed with everyone there, including the staff around him. The unit was dirty(dust and mold everywhere), there were ANTS on the night stands, dining table and the kitchen. When we called the front desk about these issues we got the same person. He laughed at the problems we were having and hung up the phone. The units are very dated and need much a lot of TLC. We have stayed in this resort 4 times in the past 5 years and this is by far the worst we have ever stayed anywhere. We will not be coming back.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback on our resort. We are sorry if your recent experience here was not a pleasant one. We will forward your comments to the General Manager to review more on this person you mentioned. A name would have been helpful. But we hope to make it up to you in the future if you choose to return again.

"Unpleasant place to relax - so many people complaining at you from the hotel."

1
User 12/06/2021

We did pre register online but upon arriving at the Palm Beach Shores we had an unpleasant experience with a manager at the front desk where we had to go to finalize the registration. He was very abrupt with stating my husband must wear a mask to be registered! It would be nice it we knew that ahead of time. Gov. DeSantis opened FL up where mask were not required. We had just come from another resort in FL where NO mask were required as Governor DeSantis stated. Why does this establishment not uphold the Governors ruling? But as I passed through the Lobby during the week the people behind the registration area had their mask below their chin! So why are you so abrupt with your patrons? We were trying to enjoy the pool when a maintenance man woke us up to state our chairs could not be 5 inches in the sand? The only shade provide was if you were at the bar and at the tables where they ate! But no umbrellas are allowed for the clients who pay, even if you bring your own! The chairs were under a little shade from one of their trees on a sandy area. Maintenance complained they were on the MULCH!! There was NO MULCH , NO UMBRELLAS, & NO SHADE. I did speak to the manager - Robert later, who asked me to show him where our chairs were. I showed him and he said that was no issue and he would speak to the maintenance man. So the next day my lounge chair was on the patio with my water, coffee, and bag next to it. As I was in the pool the maintenance man went over and pulled my chair further down toward the pool. The chair was exactly where they had placed it the day before. I saw this happen from the pool. So I got out to go to my chair and my coffee along with my water was spilled all over the ground!! The Manager spoke with this same man the day before? So why is he so spiteful? Now my coffee was gone along with my water. Later the hotel representative was complaining to another guess about sitting under a tree with her laptop. NO ONE is allowed to move into the shade of the trees in the back. So I did mention what happened to my coffee and water to her, and suggested they offer some umbrellas for the paying guess. She said she would suggest it but told me people come to Florida for SUN!! Well I know a lot of people who love Florida but still need to be in the shade for their children and their selves. They also kept their Hot Tub closed the entire time. But hotels right next to them - The Marriott had both of theirs open! More rules from Covid only at this hotel! I would try an pick another resort if you would like to relax, This is definitely not the place to relax and enjoy yourself.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Even though Florida mask mandates are slowly loosening up, our resort still required guests to wear the face mask when in the resort's common areas; this includes the lobby. There are multiple signs around the resort with this policy we currently have in place. We apologize if you were not aware of it prior to your arrival. We are sorry if our resort did not meet your expectations and we wish you better vacations for the future.

"GO TO THE SPA"

5
BethBaker40, Valdosta, Georgia 11/06/2021

Moms, this review is for you! First and foremost, the VERY best thing about this resort is Shirlie at the spa. The best advice I can give you is to schedule a massage with her. I ended up doing two (and wish I had done more). It has been my favorite thing about this vacay. Secondly, the kitchens in the units are very small. Don't expect to cook much. No real oven and two tiny cook tops. The fridge is big, so that's a plus! Bring your own towels. You have to sign out for the towels at the pool and they can run out. I don't need the stress of returning towels, so I'm glad I brought some. There is one washer/dryer per floor. That's not a lot. They add gratuity to all drinks and services. I made the mistake of double tipping a few times. The pool is great...the beach sand gets sooooo hot that it feels like lava. I'm NOT joking. I almost cried one day walking back! Reserve your beach chairs before you leave. Get the chairs closest to the ocean (and closest to the boardwalk). GO TO THE SPA! You will be sooo happy you did! It's clean and family friendly!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback on our resort. This is such a sweet review for all the moms out there. We love hearing of how much you enjoyed Shirlie from the spa. She is a gem. You were able to relax and unwind in our spacious suites, too. The pool and the beach was fantastic for you as well. We hope to serve you again soon. Take care.

"Nice resort and Location, but some tips to make your stay better"

4
User 10/06/2021

The resort was nice and has plenty to offer for a week stay. We recommend rooms ending with an even # which have a view of the pool and or ocean, odd # ending rooms face the parking lot and in our case the roof of the entrance area and parking lot and were told they couldn't move us until Monday afternoon. Best to contact the resort a couple weeks ahead of time to try to request a room with a view. Spoke with other guests that were just there for the weekend that had great views, would think that checking in for a week should get a good view compared to guests only there for a couple days. We had our own umbrella and were told we could set up on the resort beach and had to go to the public beach next to the resort, unless we rented one of the resorts umbrella. We were not happy with that policy. There is a nice pool side bar and food area and the staff were very attentive and the food and drinks were very good. There is a nice park next to the resort and nice restaurants with-in walking distance, also a beach supply store with a lot of variety. The pros of the resort outweighed the cons and we would recommend with some insight.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We appreciate your feedback and hope to welcome you back again soon.

"Great location and great beach stay!"

5
User 10/06/2021

This was a great destination for my family with toddlers to just enjoy beach:pool time. Low key, easy and walkable! They even had a playground! I am excited to go back again as kids get older to do more things.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Incredible resort, memorable vacation"

5
kbharatitn, Simpsonville, South Carolina 10/06/2021

This was my second visit to the resort. While my first experiece was very good, an incredible second experience simply validated the fact that this is one of the best resorts I have visited during my many years (18 years) of taking timeshare vacations. Very good location, oceanfront with amazing views and an incredibly professional and friendly staff make this a perfect trifecta. The units are wekk appointed and clean. The restaurant has good fod and music and the property is well maintained. Any reasonable request for additional supplies etc. is VERY quickly fulfilled. Front desk staff is very nice (we love PATSY) and will even call back to followup on whether our call-in requests (for supplies etc) was fulfilled. I plan on trying to visit every year. This is a great family or couple oriented place.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Shores Resort. We value your opinion. It would be great to have the opportunity to serve you again.

"Gorgeous resort"

5
User 08/06/2021

We really enjoyed our stay. The resort is gorgeous, and really conveniently located. The staff was friendly and helpful. The rooms were a great size, clean, and well stocked. Large bathroom with shower and tub, and dual sinks. Comfortable bed, couch less so. A few downsides: they charge $30 a day for beach chairs, which I've never experienced at another beach resort. There were signs up that masks were required in common areas, but this was not enforced at all. The parking lot is very tight, and guests have to park off to the side because the closer parking is reserved for valet.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting our resort. We are thrilled to know that you enjoyed your vacation stay at Palm Beach Shores Resort. The staff was friendly and the rooms were spacious enough for you and your family. We do want to clarify this point: our resort doesn't charge for the rental beach chairs and umbrellas. We have an authorized vendor on property that supplies our guests with covered cabanas and umbrellas with chairs at the rate of $30 per day. This is posted on our website for all owners and guests to be made aware of prior to their arrival. Furthermore, we currently still ask all guests to wear a face-covering when in any of the resort's common areas; this includes the front desk area. Thanks again for your review.

"Go for the Beach"

3
User 30/05/2021

The resort is average; however, the access to the beach is why you stay at the resort. The rooms are in need of upgrade and are small. The laundry is in a common area and only takes coins. Parking is $10 a day. The pool and poolside bar are nice. You can walk to restaurants.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We're glad to hear that you enjoyed your stay.

"I liked it"

5
travler019, toronto 25/05/2021

We stayed here for a few days, had a suite with kitchenette on first floor. Nice enough staff/service, pool gets crowded and loud, but private beach is lovely and yes you pay for umbrella and chairs if you want that which is about $11/ hour or $35 for the day but I thought that was fine and worth it. Much more peaceful and beautiful than the pool. Decor wise suite looks a bit dated, very early 80s but was really quite large and well appointed if you want to prepare your own meals. Bathroom was huge and room is quiet and the bed was wonderfully comfortable. Not much housekeeping due to covid but that's fine. Very close to a small, lively strip of restaurants and a knickknack store if you need a coverup or beach shoes and don't want to spend hotel shop prices...though I did buy flip flops from the hotel and the store keeper was very lovely and helpful, so that is a good option too! Good coffee place a tiny bit further down, past the restaurants, by the sort of mall next door. I really recommend this place, not glam but I very much felt at home here and would absolutely stay again!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Your review title says it all! Thank you! Thank you for your recommendation. We are thrilled. And a big THANK YOU for this 5-star review! Guest satisfaction is so important to us, and we greatly appreciate it.

"Tyrants"

1
User 25/05/2021

Folks it started with check-in. The Governor of Florida lifted the mask ban but this tyrannical resort opted to keep it. the tyrannical check in manager suggested i place a diaper on my face . i said i didn't have one he said go in the gift shop and buy one. you think a high price resort that caters to the rich and famous didn't have a throw away masks to give to the customers. After check in to get your parking pass you must pass through the time share tyrant who offers you a free meal to attend a presentation . after you say no thanks the offers keep coming then you are called rude for waving her off. imagine that you are rude for not accepting a high pressure presentation and wasting 3 or 4 hours of your vacation for a free lunch. ok got past check-in lets head to the pool only to be met by the pool area tyrant. there is no shade anywhere in the pool area no umbrellas allowed. I placed my lounge chair about 2 feet off the pool deck to claim some shade but the pool tyrant says i cannot do that the 2 feet was mulch and YOU CANNOT PLACE YOUR CHAIR ON THE MULCH. ok lets head to the beach only to be told you cant place your sand chair in front of the hotel you must place it outside the ZONE !!!!!!! The ZONE is reserved for the company that rents umbrellas and beach chairs. This resort charges you $10 a day for parking your car . They have another company that offers valet parking and they have the best parking spots for them . You must find a place farther away from the entrance . you pay $200 plus to stay here and get treated like crap!!! It is a hard lesson learned but i cant wait to get out of this tyrannical place!!!!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
There's a lot to unpack and explain here. First off, even though you desired not to wear a mask, our resort's policy still currently asks that all guests wear their masks at all resort common areas, which includes the lobby. Face masks are not required to be worn when in the pool area, on the beach, or actively eating at the tiki bar or restaurant. We are currently still practicing social distancing, too. This is to ensure the safety and well-being of our guests and staff. Furthermore, moving the pool lounge chairs is not allowed. We wish you better vacation experiences for the future.

"Nice resort in a nice location"

4
Dean N, Cincinnati, Ohio 25/05/2021

Palm Beach Shores worked well for us. We needed to veg for a week, and decided to avoid FL car rental prices plus the $10/night parking fee at the resort, so we tried Lyft from PBI and back, and it worked out great. The area around the hotel is very nice, with walking trails and a restaurant strip very close, and Publix delivers. The restaurant kitchen at Palm Beach Shores is very good, and so was the live music on the jazz and Motown nights. RCI exchangers should expect to be assigned to "island view" rooms that are better described as "rear parking lot view", but our request for a move to "ocean view" the first morning was granted with no hassle, which we appreciated. We met other RCI exchangers around the pool who did not request a room move and were disappointed. Also, being directed to the side of the property if you don't rent a lounge chair for $35/day is pretty tacky. Overall: We'll probably go back and cross our fingers that we can move to ocean view again (it makes a big difference on a resort vacation).

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing to stay at Palm Beach Shores Resort this year. We value your opinion. Overall, it sounds like you had a memorable Florida stay. It would be great to have the opportunity to serve you again.

"Wonderful resort"

5
User 24/05/2021

Palm Beach Shores resort was lovely, well-maintained, polite staff. The resort was on the beach which was great. Renting beach chairs and umbrellas was a bit on the expensive side, but a necessity. The resort pool was nice but a bit small for the size of the resort. The hot tub was unavailable for our stay. I would not recommend the restaurant attached to the resort, but the bar service at the outdoor bar was superb.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Palm Beach Shores"

5
547bobg, South Hadley, Massachusetts 24/05/2021

Trip was very nice and all employees were extremely courteous and helpful. We have been traveling to Palm Beach Shore for over fifteen years and we have never had a problem. We very much are looking forward to our next visit to Palm Beach Shores....

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
This is such a nice review on our resort. Thank you! We are thrilled to know that you have been coming back to Palm Beach Shores Resort and Vacation Villas for over 15 years. You must really like the Florida weather, and our resort. Awesome. See you again soon.

"Don't stay here"

1
Mike H, Kansas City, Missouri 21/05/2021

Worst resort ever. Don't stay here. Money for nothing. Tip for valet and use of cart. Figure extra $150. Rude harrasing pool attendent. Thank God leaving tomorrow. Good riddance. We'll never stay here again. Fire the pool attendent. Manager is worthless too.

"Beautiful south Florida resort!"

5
664kathryns, Hoover, Al, United States 18/05/2021

This older resort is beautifully maintained! The addition of valet service and someone who handles your luggage is great for seniors! Add a doorman and the best restaurant on Singer Island to beautiful beaches and extremely helpful staff and you have the perfect vacation. Daily towel exchange and garbage collection as well as mid-week cleaning are suspended due to COVID, but all it takes is a phone call to the front desk and towels are at your door almost immediately. Garbage is collected outside your door at 10am daily. Furniture is old, but very well maintained!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your lovely comments on our resort. It is wonderful to hear of your complete satisfaction with everything we have to offer our guests and owners. We are in the process of updating some of our room furniture. So we cannot wait to have you back to see those changes.

"Not As Expected"

3
Freedom15573531240, Louisville, Kentucky 17/05/2021

Our stay at this resort was not as expected. Upon arriving there was a long line in the parking lot waiting for check in at 5:00pm that was not moving. Carts were not made available to guests unless used by Valet Staff. The Units are very old and outdated. Upon arrival, the patio door handle in our unit was broken and the commode did not flush. So maintenance had to be called twice to our unit within an hour of our arrival. The view of the ocean from our balcony was very limited due to the concrete wall on our very small balcony with the view of the parking lot and tree line. On the plus side, we did enjoy the Tiki Bar / pool and The Islander Grill ( on location ) the food was very good! Also, short walking distance to the beach.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for visiting our resort. We are sorry if we fell short of your expectations and wish you great future vacations.

"Paradise"

5
User 16/05/2021

If you aren't renting a car, ask the hotel for driver recommendation. Nightly specials at the onsite restaurant and entertainment. Awesome food. Water is crystal clear, and seaweed is cleaned up daily in front of the resort.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We're glad to hear that you enjoyed your stay.

"Anastasia in the Salon"

5
User 15/05/2021

There's nothing about this resort that's not excellent but my special time is in the salon. Anastasia is one of Palm Beach Shores' gems. She looks like a retired ballerina, but we talked all things culinary and kids. She actually began working in the salon when a friend bought it years ago. She left to start a family but came back. Like we all do. The pedicures are always great but I really like the way she shaped the nails and somehow got them extra shiny. It's a skill to engage strangers in an intimate setting. What I noticed was how she introduced a topic but steered the conversation to me, creating a nice back-and-forth. I've never had my sandals put back on for me but I guess that's my point: Anastasia will take good care of you.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Kudos to Anastasia! Thank you for visiting Palm Beach Shores Resort for your vacation. We value all the positive comments you mentioned about the service Anastasia gave you while in the salon. She is amazing! We cannot wait to serve you again in the future.

"Great vacation spot"

4
User 12/05/2021

Loved this place and it actually grew on us as the week progressed. But we did have one major issue that I wanted to warn folks about. Upon check in I was directed to another counter to receive my "parking pass". But what they are really trying to do is lure you into a timeshare tour. As an owner of multiple timeshares, I knew what was going on. However, in this case I was blatantly lied t to by whoever signed us up. We were told since we were not there with our own week, we would only have to tour a unit, then get a very brief overview of the program. On my reservation document they even marked out the part that said "receive new vacation industry updates." This was the only reason I agreed to do the tour. The day of the tour, I let our salesperson (who was great by the way) go on for about 30 minutes and I told her what they told me at the front desk and showed her the document. She showed it to a manager, but then still proceeded with her presentation and said she had to finish it with us in order for us to qualify for the incentive. Bottom line is we spent over 3 hours on this tour - wasted the first afternoon we were at the resort. That is time we can never get back. It is not worth it!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We are sorry if the owners' update took longer than expected. Surely, our staff only wanted to let you know of a few updates that have taken place with our timeshare program. At least you liked our location and amenities. We hope to share our hospitality with you again.

"On of my favorite places to stay"

5
User 11/05/2021

Palm Beach Shores Resort is top notch resort. Small enough to feel like family but large enough to have all the amenities that you would want. We rarely exchange for any other place to stay. There is a private beach, top notch restaurant, a guest shop, a spa with expert therapists, and a friendly atmosphere. It is in walking distance to other restaurants and shops. And only ten minutes to drive to other shops and grocery store.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Your review title is superb! Thank you for saying that Palm Beach Shores Resort is one of our favorite places to stay. That means a lot to us. It shows how well we are doing in providing quality service and comfortable, clean accommodations. You were able to enjoy yourself to the fullest. Good for you. Till next time.

"Great Place for Beach, Pool, Restaurants and Shopping."

5
Departure21426042618, Cincinnati, Ohio 11/05/2021

Our recent stay here was a great getaway from the northern weather. From the front desk folks to the housekeeping, pool and restaurant staff, everyone was very helpful and hard working. To us, the four main features of the resort include the direct beach access, the on-site restaurant with nightly entertainment, the pool area and the off-site restaurants all within walking distance. The beach group not only handles beach chairs and umbrellas, but can also arrange jet skis, para-sailing and cruises along the inter coastal water way. We opted for the sunset cruise that left from the local marina. We did drive over early and enjoyed dinner at the marina before the cruise. This is an older resort, a converted Radisson built probably in the 1990s and converted to time shares in the 2000s. It has been maintained well. Appears they took the recent Covid-19 downtime to paint and power wash everything in sight. Bottom line is we would return again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks a lot for your positive review. We are delighted to hear of your full satisfaction with our service and accommodations. It would be phenomenal for us to welcome you back to Palm Beach Shores Resort again in the future.

"Bad quality"

1
mararitap, San Antonio, Texas 10/05/2021

Worst staff and place to stay. Old and smell of old furniture. Too expensive for what you get. Would not refer it to anyone else. Front desk and welcoming were agree all the time. Did not want to help with any questions. Had to ask for towels to be brought over and staff did not want to take the dirty towels. Will never stay there again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
While we try hard to satisfy every guest, we realize that is not always possible. We are very sorry that part of your vacation experience did not meet your expectations. We will use your feedback as a way to improve on our services and hospitality. In the meantime, we wish you great future vacations for you and your family.

"Good place nice view"

4
User 10/05/2021

Very nice place. Usually have wonderful activities but because of Covid they stopped but I hope they continue them once this has stopped. They are charginng the same price for NOT the same service. They need their Customer Service person back.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hi there. Yes, due to the pandemic, we have had to limit our poolside activities. But we still have plenty of other onsite amenities available, including the private beach and swimming pool, the poolside Tiki Bar - Open daily 11 AM - 10 PM, our restaurant, The Islander Grill & Tiki Bar, live entertainment in the Dining Room - 7 nights a week, the Nail Salon & Spa - Monday through Friday 9 AM - 6 PM, Saturday 10 AM - 5 PM, and Sunday Noon - 5 PM, and the Gift shop - Open daily 9 AM - 9 PM. We hope to serve you again soon. Take care.

"Not a Gold Crown Resort"

2
knger1, Layton, Utah 04/05/2021

This is not a Gold Crown Resort in my opinion. It is old and dated. And they gave us a room with two double beds! Not Queen, but double! The only room they had with a King was on the first floor they said. We wanted an ocean view, which we got, but only two double beds! The location was fine, and the ocean view was nice, but as I said, it is old and dated. Maybe it;s Gold Crown because of the amenities, which was nice that it's on the beach, and there is a restaurant on site, which was good, but other than that it is not a particularly nice place.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
The Gold Crown Resort® Award comes directly from anonymous comment cards submitted by guests, who are asked to rate their experiences on multiple areas, including hospitality and service, maintenance, unit features, housekeeping, and amenities. The RCI Gold Crown award is the highest of the distinctions possible, which all of our flagship resorts have won. We are proud that industry experts like RCI have recognized our commitment to our guests and that the reviews for Vacation Village Resorts consistently show that we exceeded the high expectations of our owners and guests from all over the world. We hope to make it up to you in the future.

"Not a gold crown"

2
User 03/05/2021

Building is run down from age but do able. Food mediocre at best. Had to drive to west palm for better food. Beach is private and you are not allowed to bring your own umbrella because they are trying to force rentals on you. The hotel hires company to run there beach so they don't want you to sit in the area with your own stuff. First day we brought chairs they made us move. They next day we brought an umbrella they made us move to public beach. Ocean was the only good thing. This is the last year with RCI and back to normal vacations.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hi there. The Gold Crown Resort® Award comes directly from anonymous comment cards submitted by guests, who are asked to rate their experiences on multiple areas, including hospitality and service, maintenance, unit features, housekeeping, and amenities. The RCI Gold Crown award is the highest of the distinctions possible, which all of our flagship resorts have won. We are proud that industry experts like RCI have recognized our commitment to our guests and that the reviews for Vacation Village Resorts consistently show that we exceeded the high expectations of our owners and guests from all over the world. We hope to make it up to you in the future. But at least you liked the private beach access.

"Awesome!"

5
User 02/05/2021

Great location and lots to do. Love the ocean views. Lots of places to walk to for dinner and drinks. People and staff were awesome. The unit was large and loved the lani. Will stay here again next year!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can't wait to host you again!

"Total Relaxation and Service"

5
msmiller2021, Galena, Ohio 30/04/2021

Excellent trip and accomodations. Go every year for Anniversary and husband's birthday. Lots to do in the area. Do not really need a car if you've seen the area. Took Otis's courtesy car service from airport and with (reasonable) fee come back to take you a morning to Publix. Although the COVID is still about there were no activities or live entertainment outside but there was entertainment inside in the evening at the delicious restaurant onsite. Tropical birds and ocean and view are breathtaking and very convenient from the pool. Waiter service at the pool. Very warm, relaxing pool. Very friendly staff. Love you Ray! Thank you resort. We had a wonderful (as always) time. Looking forward to next visit.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you, thank you and thank you. This is such a terrific review on our resort property. It really sounds like you had a memorable and fun vacation stay here. You did a lot of relaxing, too. Good for you. You deserve it. See you again soon.

"Oceanfront heaven"

5
consultdia, Ashland, Massachusetts 29/04/2021

This resort is beautiful! The property is lovely, the location is right on the ocean with a private beach and the beach, palms and scenery all make this a breathtaking experience. Our room was spacious and comfortable with large screen TV's and a full kitchen. I loved my quiet morning ocean walks along the shore and my warm swims in both the ocean and the pool! There is nightly entertainment in the on-site restaurant which is a really nice feature. This is a very short walk to a small strip mall with some other restaurants, t-shop store, 7-eleven, bagel shop. Did I mention how friendly everyone was and the service? Doors opened for you, greetings, quick valet service, front desk very accommodating. We loved this resort and hope to return soon!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Shores Resort for your vacation this year. It sounds like you had a very good time in South Florida. We value your opinion. It would be great to have the opportunity to serve you again.

"We liked being right on the beach"

4
Kris91, Cranston, Rhode Island 27/04/2021

We had a nice week long stay here. We liked that it was right on the beach. We rented chairs and an umbrella for the week and felt it was well worth it. We had lunch and drinks at the tiki bar and enjoyed it. The food was good and the prices were reasonable. The workout room was very small. I should have asked if there were any other fitness choices, but I didn't. We didn't use the pool or the spa so can't comment on them. The rooms are dated, as others mentioned but that didn't bother us. The room met all of our needs. We enjoyed the balcony and the kitchen. The location is next to a public park. There are some restaurants and bars within walking distance. There were a few convenience stores within walking distance also. We liked having a car. We used it to go out for dinner off the island and to go off the island for shopping, exploring and entertainment. We did walk to a local restaurant one night for dinner and it was nice.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing to stay at Palm Beach Shores Resort this year. We are delighted to know that you like being right on the beach. Yes, that's always a great feature of our resort. Not only do you have access to a private beach, but you also have a swimming pool, tiki bar, restaurant, and convenient location. Please know that we are currently in the process of updating some of our other amenities as well as our older suites. It takes time. But we thank you for your patience and we cannot wait to host you again in the future.

"Great Stay!"

5
User 20/04/2021

Perfect in every way! Loved it there! Location was central to grocery stores, various marinas, peanut island, lots of shopping and food. The resort is right on the beach and has a spa which we enjoyed having our massages. Beach umbrellas and chairs available for rent also.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your perfect 5-star review rating. It was lovely hosting you. Your satisfaction with our location and amenities means the world to us. It would be great to host you again in the future. Thanks again.

"Wonderful resort!"

5
Bill T, Duluth, Minnesota 18/04/2021

My wife and I were lucky to be able to trade timeshare points for Palm Beach Shores. It is a beautiful resort, right on the beach, very clean and modern, with a friendly staff. Because of Covid there were no organized activities, but that wasn't a problem for us. The pool area is large with a lot of chairs, even being spaced out. The restaurant's food was very good and reasonably priced. Try their fish tacos! Our only negative was that the rooms on the second floor have balconies with solid walls instead of railings. When we sat we could not see anything except the balconies above us, Higher floors had railings. There is a $10/day parking fee, but this includes valet service, whic washandy and quick. We'd love to vacation here again!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing to stay at Palm Beach Shores Resort and Vacation Villas. We value your opinion and we believe many of our future guests would find your online review very helpful. Thanks for your positive feedback and we cannot wait to host you again soon. Take care.

"Sunny Getaway"

4
Laura B, Saint James, New York 13/04/2021

This property is conveniently located on Singer Island, walking distance to everything. The resort is dated, but very clean. Bathrooms definitely need to be updated. Rooms are nice, pool was nice, beach was great! Right on property, we paid for our chairs and umbrella to be set up for the week ahead of time, well worth it. We did not eat in the restaurant. Some rooms face the side of the building parking lot, we faced the front of the building which was the parking lot but also looked out across the bridge. Beautiful sunsets every night.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your comments on our resort, Laura B. We are delighted to hear of your positive feedback with our resort. You were able to enjoy all of our amenities on site and relax in sunny South Florida. Thanks for your review again and we hope to share our hospitality once more in the future.

"Always A First Rate Experience"

5
User 12/04/2021

The location, vacation experience, and convenience is second to none. Keep up the great work! One thing that can be improved extremely is the timeshare staff sales game with the parking pass. There is no reason for this. The parking pass can be at the front desk without having to engage in the the timeshare sales game at the customer relations desk. Only negative with the great vacation and is a continual issue.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We appreciate your feedback and hope to welcome you back again soon.

"Disappointed !!!!"

2
23-jodi, Wind Lake, Wisconsin 12/04/2021

We traded from a different resort to stay here. Very disappointed in the room as we were in the back corner of the building facing a cement wall of what you call a balcony. When I asked to be moved to a different room multiple times I was told because it was a weekend they couldn't accommodate us. The unit itself for a 1 bedroom was very small and the staff were not the friendliest all the way down to the Bartender at the Tiki Bar. I would never go back to this place.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We are sorry to see that your experience with us did not meet your expectations. Customer feedback is extremely important to us and we take all feedback both positive and negative as an opportunity to learn and improve. We sincerely wish you good future vacations.

"My picky boyfriend wants to return!"

5
Kristin B, Myrtle Beach, South Carolina 11/04/2021

The restaurant is fabulous. If you go around 7pm for the nightly entertainment, you will feel like you're surrounded by friends at a great party. Don't miss the amazing Thursday night Jazz gig! The "views" aren't all that, but the rest is great. OH! I forgot to mention that the beds and pillows are WONDERFUL! More like a Weston than a time share.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Your review title is so funny. We love that we were able to get your picky boyfriend to want to come back again to Palm Beach Shores Resort. It sounds like you two made great memories together. Lovely! Till next time ... hopefully, that would be sooner than later.

"Fraudulent points transfer"

1
jaydE1836CG, Dillon, Colorado 08/04/2021

My points were stolen and I was not refunded the points back, just a horrible theft of money, They did not notify me of the reservation till AFTER the stay. If they had sent notice before the date I could have canceled and not lost $1800 in points

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We are sorry to hear of this incident. As an RCI-affiliated resort, we recommend that you work directly with RCI to discuss the situation with your Points. As an owner, you can also contact our Concierge Services Department to discuss helping you with a future booking.

"Palm Beach Shores Resort"

4
User 07/04/2021

Nice location, beach access and area restaurants perfect to walk to. Palm Beach Shores island is a beautiful place for a relaxing, yet things to do vacation. Beach access great! Resort a little busy at times being a RCI affiliate resort. Elevator is so slow. Glad we were on second floor, but view not very good. Pool area nice with tiki bar right there. I would return.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your compliments and valuable feedback. We are happy to hear that you enjoyed your stay with us and look forward to your return.

"Love Palm Beach Shores"

5
KBSullivan, Springfield, Virginia 06/04/2021

We love the old school vibe of Palm Beach Shores. If looking for super fancy, this is not the place for you. But if you want a comfortable room, staff that greets you with a smile, restaurants within walking distance, great beach and pool, then this is the place for you. Great place for couples or families. We look forward to our stay at Palm Beach Shores.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks a lot, KBSullivan. We love that you love our resort. You were able to feel comfortable and safe during your stay and you got to relax in our swimming pool and beach. Thank you for visiting us and we hope to serve you again in the future.

"A BEACH RESORT THAT YOU CAN'T SIT ON BEACH!!"

1
User 05/04/2021

was not advised i would hv to rent chairs & umbrella at $35+tx per day(yikes that's high) but i checked in on sunday & was told chairs were sold out for the week already?! 1 staff member suggested i go buy a chair & umbrella & go to public beach next door??! did not go to a beach resort to lug my own stuff to beach & room everyday then hv to leave it there cause i flew also noise round pool throughout the night with no security personnel anywhere in site to stop it. i mean a bunch with guitar having a sing along at 12:30am then same night 3 teens blasting music on their phones at 2:30am etc,etc throughout the week. units are nice location is awesome but would never stay at this resort again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hi there. Thanks for visiting Palm Beach Shores Resort this year. We are sorry if you were not aware of the chair and cabana rentals. On our resort's website, it states "The covered cabanas and umbrellas with chairs are only $30.00 per day for a set. Weekly rates are also available. An authorized vendor is available to supply our guests with any other safety-approved equipment at an additional charge. Guests may use their own beach equipment on the north or south side of the resort, within the resort's private beach area that offers food and beverage service." We are sorry if our resort did not meet your expectations. We wish you better future vacations for the next time you visit South Florida.

"Looking for a beach, Tiki bar and pool this is your place"

4
eggegm, NH 30/03/2021

Spacious rooms, nice bed but pillows need to be replaced or have better options. Tiki bar personnel are very friendly with excellent service. Beautiful beach with miles for walking or just laying out. Music in dinning room needs to move out of the 1940 and 50's. Excellent restaurants walking distance most with music for your choosing.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for visiting Palm Beach Shores Resort this year. We are happy to know that you liked our private beach access, tiki bar, and swimming pool Not to mention, you were able to hear our wonderful entertainers during your stay. See you again soon. Take care.

"Great Vacation"

5
Jane B, Little Falls 29/03/2021

Our week long stay in two bedroom suite was wonderful. The staff was efficient, helpful and friendly. The resort location is great with easy access to pool, beach, restaurants, and stores. The beach set ups were well worth the added weekly charge and units and entire resort well maintained. It was great to have Tiki Bar and restaurant on site. We took advantage of a fishing excursion - next time want to do the senses cruise also. Being able to see and hear the ocean from our balcony was a highlight. We will definitely be back,

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. We hope to welcome you back again for another memorable stay.

"Beach Vacation"

3
johnmL792RQ, Staten Island, New York 28/03/2021

We picked this hotel for its beach location and it is in a great location. Service was excellent by the staff on site. The hotel definitely needs updating though and the worst part of the experience is that when you first arrive they tell you in order to get a parking pass (which you pay 10 dollars a day for ) you have to sign up for a very harassing timeshare "update on current timeshare market" What a horror!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We appreciate your feedback and hope to welcome you back again soon.

"Great location and good service"

4
CBob007, Crosslake, Minnesota 28/03/2021

I have stayed at this resort several times in the past 8 years. It is in a great location on the beach and close to several restaurants and bars in walking distance. The Sailfish Marina was my favorite with a nice restaurant, outside tiki bar, and fishing charters. Groceries, shopping, and other activities are a short drive away. Downtown Palm Beach is about 15 minutes. The resort itself has a restaurant, spa, small tiki bar, and small fitness center. It's a pleasant place to stay. The rooms are starting to show their wear, but are kept clean. An assortment of paint touch ups, tile repair, and updated furniture are about due. For timeshares this is really no longer Gold Crown, but I would still return.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
CBob007, thanks for visiting us again this year. 8 years is a long time to keep returning to Palm Beach Shores Resort and we greatly appreciate it. Till next time.

"Vacation"

5
wfehardscaping, Collegeville, Pennsylvania 28/03/2021

This is our 4th time at Palm Beach shores and we love it here and the surrounding area especially Sailfish Marina. As usual the staff was very accommodating and we LOVE Lisa at the Tiki Bar. Troy and the crew at the beach were awesome as well.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you so very much. It is phenomenal to know that you had a good time in South Florida. Lisa is amazing, too. See you again soon.

"Nice resort"

5
danooley, Spotsylvania, Virginia 25/03/2021

Nice resort, we'll come back. The pool deck and tiki bar are very cool and had a great vibe. The beach is fantastic, clean and very well kept up. The resort is a little quirky, but is a good family location.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Vacation Village Resorts. We value your opinion. It would be great to have the opportunity to serve you again.

"Time share exchange to Palm Beach shores resort"

5
Mark M, concord, United States 25/03/2021

This resort has a professional and friendly staff. It has easy beach access and a large pool. There are numerous restaurants within short walking distance. The town of Palm Beach Shores is delightful for bike riding and walking

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. It is so good to know that you liked our professional and friendly staff, as well as our large swimming pool and restaurant. We look forward to sharing our hospitality with you again in the future. Take care.

"Happy customers!!"

5
User 23/03/2021

We thoroughly enjoyed our stay at the Palm Beach Shores resort. The staff is so helpful and courteous. The room was clean and inviting. The microwave is also a convection, baking, and broiling unit, so there was no problem not having an oven. If you have room in your luggage, I suggest bringing a non-stick pan. We made breakfast each morning and after we bought a non-stick pan, egg making was so much easier! There are many restaurants within walking distance, as well as an ice cream and treats place and others with t-shirts, swim suits, etc. We enjoyed walking down to the intercoastal where we could watch anywhere from large ships to little speed boats coming and going. We could walk there either down the beach or down the sidewalk. There is also the Sail Fish marina within walking distance. They have a nice indoor/outdoor restaurant too. You can also watch the fisherman cleaning their fish as the pelicans wait for their parts. I have a suggestion for the resort: Please put a showerhead in the bathtub and a shower curtain so women have a place to shave their legs in the shower. The small shower doesn't work so well. Also add some towel bars under the sink area - there is room there for the hand towels and wash clothes. Overall though, we enjoyed our stay and will be back sometime soon!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
THANK YOU! We are thrilled to know that you enjoyed your vacation at our resort. It was memorable and unique. Your satisfaction with our spacious suites, amenities, onsite restaurant and staff means the world to us. We believe many of our future guests will benefit from reading your online review. Thank you again and we hope to welcome you back again soon.

"PBSR is GRRRREAT!"

5
David P, Kissimmee, Florida 12/03/2021

We have been coming to PBSR for years and have never been disappointed. We plan to come here for as many years as we can. We also send friends and family here and they are always delighted. The Tiki Bar is world quality and Liza, the waitress/bar tender, is pleasant.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for visiting us this year, David P. Your online review gives us great joy. It is fantastic to know that you liked Palm Beach Shores Resort to the fullest. We hope to continue to be your home away from home for years to come.

"Nice place to warm up during winter."

5
Lu K, Naperville, Illinois 10/03/2021

It was a nice and clean place, rooms are large, overall staff was very pleasant, the staff at the tiki bar were very friendly and efficient. The building is within walking distance to restaurants, a coffee shop, a Wings store, and a Publix not far from the location. The building itself looks a bit dated but we would stay there again.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your comments. We are delighted to know that you liked our cleanliness, spacious rooms, and onsite amenities. We're glad to hear that you enjoyed your stay overall. Till next time.

"Old, needs updating resort"

2
User 08/03/2021

Resort is old and badly needs to be updated. Only has a partial kitchen which is so small and cramped to do any kind of meal preparation. The only good thing about the resort is its location to the beach. Beautiful beach which is available from all the other resorts nearby.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We apologize if you thought the suites looked outdated. We are continuously working on the updates and upgrades of our older suites. It is certainly a work in progress. Hopefully, on your next visit to Palm Beach Shores Resort, you will be able to see the nice upgrades. And at least you liked the private beach we have available for our guests and owners.

"Palm Beach Shores Resort on Singer Island"

5
OOSHIE326, Georgetown, Massachusetts 04/03/2021

PBS is a smaller timeshare resort right on the ocean. Patsy the front desk manager and Carol, the Activities Concierge are both wonderful and so kind and helpful. At the resort, you have a pool with a Tiki Bar for food and drinks for purchase. Lisa is great at the bar. Also if you prefer you can walk down to the Beach. There are chairs, umbrellas and cabanas for purchase if you choose. PBS is an older resort that has been well maintained. People are cleaning all the time. If there is any problem at all, no matter how small, someone, usually Mickey, is on it in minutes. Then later you receive a follow up call to be sure the problem was solved, even if it was for a box of Kleenex. PBS also has an indoor restaurant with nightly specials and music, a Spa, a store, and a gym. Nino and Peter were helpful at the front desk as well and Willie and Michelle were great. Even Jack the Bellman. Everyone remembers your name too. Usually they have activities, but all has been scaled down due to COVID. Masks were required at the resort and everyone seemed compliant with their masks. The area also has plenty to do, but we were looking not to run around. PBS was perfect.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
THANK YOU, thank you, and thank you. This is a fantastic 5-star review on our resort and love how happy you with us. We have shared your comments with the staff you mentioned as well as the General Manager and we hope to welcome you back again soon. Stay safe.

"Don't miss Marco and Lilian!"

5
Pat D, Ridgewood, New Jersey 04/03/2021

The restaurant has music every night, it is open to the public. There's a different group every night. Food is great! However, check out Mayco and Lilian they are amazing, so talented take requests from BeeGee's Salsa, Motown just can't imagine anything they can't do . Very talented beautiful couple! Check them out www.maycol.we

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback on our resort, Pat D. We value your opinion and are delighted to know that you liked our onsite restaurant, entertainment, friendly staff. Thank you. We will be sure to share your comments and review with them and the General Manager. Come back again soon.

"All great except..."

3
User 28/02/2021

The location and cleanliness of this resort was great. Located in short walk from restaurants, stores, 7-11. Pool was clean and well set up To allow covid distancing. Beach was beautiful. The front desk however was not accommodating. We arrived around lunch and they asked us to keep luggage in hot car instead of storing it for us. I told them at check in that although I had three units we only had one car. I even signed a paper saying that I only had one car. At check out I was charged 10 dollars per day per unit for three cars. I was also charged 11 dollars in two of the units for watching movies. When they looked into it they said we watched less than one min in each movies. So basically we were changing channels and must have hit a movie. Very confusing. I also asked to take a yoga mat from the gym to use since I am not comfortable in a gym due to covid. I was told no right away. Even though there were 5 mats and they were NEVER used. One night we were watching tv and chatting in our room. It was only 915 when we received knock on door telling us to be quiet. No music. No screaming. Just watching news and talking. On the other hand the pool bar staff and convince store staff were all very friendly and accommodating.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hi Christine M - thank you for taking the time to share your recent vacation experience with us. We apologize for the issues you encountered during your stay. We have forwarded your review to the General Manager and hope to make it up to you in the future if you choose to return to Palm Beach Shores Resort again.

"Would go back again yes"

4
User 24/02/2021

It's easy to use the pool and beach facilities and it's convenient to have a restaurant and bar right on grounds or you can go right back to your room. Needs a upgrade. They need to work on replacing the microwave, dishwasher and the patio door which is very hard to open and close.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our resort. We love your review title as well as your positive comments. It is wonderful to know that you liked our swimming pool, private beach, and amenities. We are currently in the process of updating some of our older suites and we know that the next time you visit Palm Beach Shores Resort, you are going to love those changes and updates. Till next time.

"Excellent service, cleanliness and location. All of the staff are very helpful, the pool and beach are central."

5
RK7755, Bridgetown, Barbados 18/02/2021

My wife and I had a great time at the resort. Everyone was helpful and the location is perfect. The marina is close by, there is a restaurant on site and a close walk away. The rooms were clean but could use a bit upgrade. The housekeeping were very responsive. Very enjoyable

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review, RK7755. It is wonderful to know that you and your wife had a great time here at Palm Beach Shores Resort. Sounds like you made new memories, too. How sweet. See you again soon.

"Wonderfully relaxing and enjoyable vacation"

5
User 16/02/2021

We loved our trip to Palm Beach Shores Resort. The unit was large, clean and had everything we needed. The pool was clean and heated with plenty of lounge chairs. The tiki bar staff was very friendly. We loved that they served drinks and food pool side. The food was delicious! Try the crispy grouper sandwich or add it to the goat cheese salad - yum! The private beach was perfect with chairs, umbrellas, and mini cabanas. The staff was kind and very helpful. They had great restaurant recommendations. We will definitely go back!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for taking the time to leave such a positive review about your experience at Palm Beach Shores Resort. Sounds like you had a blast! This makes us very happy. Please come back again soon.

"Great beach location"

5
sandikelly93, Chicago, Illinois 15/02/2021

You must pick up your parking pass at the timeshare desk. It is best to ask them for NO CONTACT at that point . Otherwise they will call you at eight am and annoy you the entire week. Spend your week enjoying the ocean, restaurant and entertainment. There are many restaurants across the street as well as shops.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for visiting Palm Beach Shores Resort this year. It sounds like you enjoyed our location, amenities, and service. Fantastic! We cannot wait to host you again in the future.

"love this place!"

5
User 14/02/2021

Love all of the vacation village properties from MA to FL ! friendly staff, rooms are great and clean. grounds were clean and appealing and the ocean was just beautiful. We've been here twice and will be back !

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. It is so good to know that you liked all of our Vacation Village Resorts properties and not just this one. We cannot wait to welcome you back again for another memorable stay.

"Beautiful setting"

5
psl126, Alpharetta, Georgia 14/02/2021

Very nice resort and area. Activities on site. Beach front property Good restaurant on site as nearby within walking distance Difficult to get as RCI exchange. Internet poor, drops connection frequently Would definitely return

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. It was lovely hosting you. Sounds like you had a memorable Florida vacation. Great! We cannot wait to serve you again.

"Palm Beach Shore Resort- beach situation so-so due to rental of chairs."

4
Terri B, Erlanger, Kentucky 10/02/2021

Excellent Place for couples. Nice pool and chairs around pool. Easy access to beach BUT wish you could use your own chairs on beach right by the resort - due to the contract with the people who rent chairs at the beach we have to go way over to the side....that just doesn't seem right when you own at the resort. The rental chairs / umbrellas, etc take up the ENTIRE area of beach for the resort. Not right at all. $ 35.00 a day is really steep when you're there for 2 weeks or more.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your feedback, Terri B. We are happy to know that you liked our resort. Sounds like you had a phenomenal South Florida vacation. With regards to the rental chairs/umbrella, the rates are established by an authorized vendor, not Palm Beach Shores Resort. They offer daily rates, as well as weekly rates. Guests and owners are not required to use the rental equipment during their stay. As mentioned on our resort's website: "Guests may use their own beach equipment on the north or south side of the resort, within the resort's private beach area that offer food and beverage service. For the safety of all guests, you cannot bring your own beach umbrella. Only approved commercial quality and weighted umbrellas used by the beach attendant are permitted." We hope to serve you again soon. Stay safe.

"Quaint and Quiet but a tad outdated..."

3
User 09/02/2021

The staff was Great! The resort is outdated and "tired" and has seen better days. It's clean and the bed sleeps GREAT but the units really need updating, especially in the bathrooms. Be warned though... if you are lucky to get a pool/ocean facing room, there is also the resort mascot that is a bird in a cage by the pool area that SCREECHES, luckily not all the time! Several eateries within walking distance and a really nice walking path down the street that goes along the coastline. The BEST PART of this resort is that it is beachfront and the walkability of the beach!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. We are sorry if our resort did not meet all of your expectations. At least you liked our cleanliness and amenities. Many of our guests and owners value our convenient location as it is right in front of the beach and nearby to some shops and restaurants. Come back again soon.

"Terrific and something different"

4
User 08/02/2021

the staff is very accommodating. But because of Covid some things are missing. They have stopping cleaning your room and have stopped all games and fun things that happen at the resort. Not enough chairs by the pool. Again, staff is helpful. Can not fit two fry pans on the stove burners. If you can serve food and drinks outside you can have games and music. Resort is nice.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for choosing to stay at Palm Beach Shores Resort this year for your vacation. Yes, due to the current pandemic we have had to limit some of our amenities. Our private beach and swimming pool are still available. The number of chairs at the pool is limited to ensure social distancing. Housekeeping services are limited, but all suites are thoroughly sanitized and cleaned before the next guest checks into them. At least you liked our staff and entertainment. We hope to see you again in the future. Stay safe.

"Last Minute girls trip!"

4
Lance M, Wisconsin Rapids, Wisconsin 07/02/2021

Our needs were 100% met. Our room was a good size for 2 women to share, cook, play cards, drink & enjoy the warm weather. We had a lousy view & our balcony had no sunshine. But hey we booked 12 days out! Easy access to beach, nice bathroom facilities by pool (short walk from beach). A few outlet issues & refrigerator froze a few items. Other than that, no complaints. Service was super friendly & prompt. Resort is very clean! Common area bathroom always smelled freshly cleaned & was stocked. Trash was always emptied & never over following. Valet & bell service was exceptional. We will definitely stay here again!

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! Another 5-star review on our resort! Thank you so very much. It was a pleasure having you as our guest this year. Your complete satisfaction with ur location, staff, amenities, and accommodations means the world to us. We can't wait to host you again!

"Oldie but goodie"

3
RNYClakelanier, Gainesville, Georgia 07/02/2021

This was a suite hotel, converted to T/S in the 90's. Roomy enough for a couple, if you have small children, that might work. But two adult couples have to share a smaller space and bathroom. Bathroom is almost as large as bedroom, but shower is tiny and awkward. It is on Singer Island, a great location for a quiet walk, along the beach or south to the cut for boat traffic. Staff very helpful and friendly, restaurant and bar prices a little high, but in keeping with a resort on the beach.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for this very detailed review. We appreciate you taking the time to share all the positive aspects of our resort that made your stay so much more memorable. Your comments help us to continue to work on those areas that may need improvement. We hope to share our hospitality with you again in the future.

"Not Happy and disappointed."

1
Wander54753157200, Rochester Hills, Michigan 26/01/2021

$10 charge to park your car in the lot. Out dated furniture. Would not give us a upgrade for a bigger unit without charging us $349.00 per night! Park next to resort had alot of very foul mouthed people in it day and night. I am disabled but got a unit the furthest away from elevator.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
We are sorry to hear that you were not happy with your vacation stay at our resort. We believe in transparency and that is why the parking fee is clearly stated on both the resort reservations, as well as the resort's website. Also, as stated on our resort's website, "Palm Beach Shores Resort & Vacation Villas has designated suites that meet Americans with Disabilities Act (ADA) requirements. Please advise the staff of your needs when making reservations so that we can provide you with the best service." Any other special requests like that of being closer to the elevator must have been made at least two weeks prior to your check-in date and we would have been able to grant your request if we had the availability. We care for all of our guests and owners, especially those who may be disabled. Your comments have been forwarded to the General Manager for further review. We hope to make it up to you in the future should you choose to return to Palm Beach Shores Resort. Stay well.

"Nice but small"

5
James R, White Plains, Md, United States 23/01/2021

Our one bedroom was quite small an there were no washer/dryer..Location was very good ,Easyndrive to West Palm beach and Worth Ave. Palm Beach gardens Mall is a few miles North with major shopping and restaurants.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review. We are glad you had a good time in South Florida. As stated on our resort's website, "Shared washers and dryers are located on floors 2 & 6. They are coin operated." We are sorry if you were not aware of this prior to your check in. We love how much you enjoyed our resort's location. Come back again soon. Stay safe, too.

"Needs heat"

4
Anna J, Fredericksburg, Virginia 19/01/2021

There is no heat in the building and my room was chilly. If you turn it to heat in your unit it actually blows colder air and gets even colder quickly. I didn't find this out until complaining to the front desk. They should have some instructions or something by the unit so you know what will happen if you try to turn the heat on that doesn't exist. I understand Florida doesn't get that cold. It was definitely cold enough to warrant heat.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Anna J, thanks for your review. We apologize for the issue you had with putting the heater on in your suite. Usually, if a guest needs assistance with the temperature in the unit, it is best to contact the front desk immediately so that someone from maintenance can help with this. Other that this heat problem, we hope the rest of your Florida stay went well. Till next time.

"Great location expect STRONG push on timeshare sales"

3
enjoyingourchildren, Olympia, Washington 19/01/2021

The hotel grounds and location is wonderful with 5 restaurants within walking distance as well as on property restaurant. Hotel common areas in good condition and very clean. Individual units while large have outdated, uncomfortable furnishings. Mold growing on outside patios and if room is facing the park expect homeless arguments to be your morning wake up. 5 days in a row we had to open our door to ask the cleaning staff not to tell down the hallway to each other and slam the housekeeping door every 30 seconds before 8am. I understand they have a job to do but they had little to no concern for customers. This includes their manager who continued barking orders until I quietly asked them.for peace. Expect to be pushed to concierge for parking pass and PUSHED into a $20 charge hold on a credit card to secure your "$80 credit for breakfast or dinner" No shows are charged $20. Had to decline several times and get somewhat angry to get the parking permit, which by the way is charged $10 a day for valet or self park. Just be warned if you have no interest in the "pitch". We didn't as our timeshare through RCI is already difficult to use. No interest in purchasing another one or partake in a "free" meal. No thank you means no. I feel a hotel should not make clients feel uncomfortable and they do. Pool is wonderful but if not outside by 9am expect all seats to be taken. Pool staff is amazing. Beach services include rentals for chairs, umbrellas and water toys. Overall nice place but the push for timeshare sales, extremely loud cleaning staff and uncomfortable furnishings while inside on a rainy day gave this place a mediocre rating.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thanks for your honest, detailed review on our resort. We value your opinion as it helps us in determining what areas of our resort need improvement and which areas we are doing exceptionally well. We apologize if the presentation was not what you expected. We realize the prospect of purchasing a timeshare is a big decision and that is why we try to take as much time as we can to present the many benefits of vacation ownership. Our years of experience have taught us just how important it is to take time to reconnect with family and friends and we believe a vacation at one of our resorts provides the perfect opportunity.

"Nice but over due for renovations"

4
sthompsen, Atlanta, Georgia 18/01/2021

This is what I would call a "classic" resort. It is a bit of a step back in time, but not in a totally bad way. They have some caged parrots around the pool and a lounge singer in the on site restaurant in the evening. Things that are pleasnt but rarely seen anymore. The furniture and decor is also dated but clean and in good repair. The location is nice. Singer Island is beautiful and the beach is wide and clean. It is nice to watch the boats going in and out of the inlet. Get a room on a high floor. Not all room face the water.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our resort. It was a pleasure hosting you at Palm Beach Shores Resort. We're happy to hear that you liked our parrots and amenities onsite. It sounds like you had a very relaxing vacation and we cannot wait to welcome you back again soon.

"Pbs"

5
SunnyB-N, Norwalk, CT 18/01/2021

One of our favorite resorts. Location right on the beach. Very good amenities. On site restaurant is reasonably priced and serves very good food. Good restaurants nearby are Pelican Cafe, Raindancer steakhouse, okeechobee steakhouse, Limoncello. Sail fish Marina has water tours, a restaurant with good food and views plus a cute gift shop. Valets are very good and friendly.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Wow! What a fantastic 5-star review! Thank you so much. It was a pleasure hosting you during your vacation. It sounds like you were able to do a lot of sight-seeing too, which is great! We hope to welcome you back again for another memorable stay.

"Nice beach, rough check in, and not so clean room"

3
CRossMinnesota, East Bethel, Minnesota 17/01/2021

After checking in, I needed to get my parking permit from another person. That's when the sales pitch started. I thought about doing it, just to get up to my room, but then decided to hold off. The lady wasn't very pleased at my reversal. It then was very weird and she seemed upset. The next issue was the "sales calls" we'd get...at 7:45am! I ended up unplugging our room phone so we wouldn't go woke up. Another issue was the cleanliness of the room. We found hair and cheetos on the floor. It was clear as day, so it makes me wonder how "clean" the rooms really are. The last issue was the parking fees that I don't recall. Two days after our stay, we ended up seeing a $60 fee on our credit card. We called and they said it was the $10 per night parking fee they charge. They said we should've used valet as it's the same fee. Funny thing is that their valet parking spots were taking up about half the parking lot and they were mostly empty. I wonder if others even know about this fee? That's a fee I don't remember seeing or hearing about...? The view was ok and the path to the private beach was nice. We spent about 90% of our days at the beach just soaking up the sun. That was our main reason for this vaca.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your feedback. It was lovely hosting you this year. We are sorry if we did not meet all of your expectations. We have forwarded this review to the resort's General Manager. We sincerely wish you good future vacations.

"Palm Beach Shores"

4
nb29707, Ft. Mill, Sc 10/01/2021

It is a nice place, a little dated as other reviewers have said. Location is great! Stayed during Covid-19 so activities are pretty much nonexistent . They discontinued outdoor daytime music but kept the inside night music??? Don't settle for a second floor if possible. Pink wall balcony is all you see sitting down in living room. Appliances need up dating. Location is great, well mantained and friendly , helpful Staff.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for taking the time to share your feedback with us. We value your opinion on our resort. It is true - due to the current pandemic, we have had to limit many of our activities and amenities. But they are slowly being reopened as the state, and local county permits it. We care for the safety and well being of all of our guests, owners, and staff. We hope to see you again soon.

"Great Location and nice resort"

4
Suzy-Tim, Egg Harbor Township, New Jersey 04/01/2021

The location of this resort was great, within walking distance to several restaurants and bars. It was right on the beach, had a fantastic outdoor bar. Plenty of outdoor activities to do close, snorkeling, the beach and boating. The only issue I had was the hotel did not provide shampoo, cream rinse or cream and when I asked was told it was due to COVID. It would have been nice if the website was updated with this information. The hotel did give these to me after I insisted. There are extra charges for parking and cleaning. Again, due to COVID, our rooms were not cleaned on a daily basis but we were still charged.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for choosing Palm Beach Shores Resort and Vacation Villas for your recent vacation. We value your opinion. For your knowledge, "Palm Beach Shores Resort & Vacation Villas does not provide shampoo or body wash. We recommend that you bring your own toiletries." This is stated on our resort's website, too. Furthermore, before the COVID-19 pandemic, daily housekeeping was made available, but since then it is not and there is no charge for it. It would be great to have the opportunity to serve you again.

"Very nice location"

5
SqBidness, Clarkston, Michigan 04/01/2021

This is a nice resort. The staff work hard to keep it up although it is a little dated. It was clean and the staff are very friendly and accommodating. The location is fantastic - right on the beach. The pool chairs are limited due to Covid and they go quickly each day. There is a restaurant and Tiki Bar on site that are good - good service and food. We would return.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
It was a pleasure having you as our guest this year. Thanks for telling us how much you liked our resort. We can 't wait to host you again!

"Beautiful but needs updates"

4
Mark B, Kissimmee, Florida 31/12/2020

This is a great location and beautiful resort however the fixtures and appliances are aged and need to be updated. All rooms on the 1st and 2d floor DO NOT have balconies that you can sit down and enjoy the view because there is a 40 inch wall blocking it. Request rooms 3 and above if you want a view.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Hello Mark B! Thank you for your online review on our resort. It was a pleasure hosting you at Palm Beach Shores Resort this year. We are sorry if we did not meet your expectations. But at least you liked our location and amenities. We strive to provide the best possible service and accommodations to all of our guests. We wish you great future vacations.

"Day Spa and Restaurant review--I didn't stay here"

5
User 30/12/2020

Had a fantastic manicure and pedicure at the day spa here. The spa was very clean and comfortable and nicely decorated. I would highly recommend it. Also, ate here twice and the lobster bisque is excellent. Staff very friendly.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our Day Spa and onsite restaurant, The Islander Grill and Tiki Bar. We love how much you enjoyed the spa services as well as the delicious meal that was prepared for you. Hopefully, in the future, you will consider staying at our resort, too. Till next time and Happy New Year!

"Beautiful, clean, and great service!"

5
flipflop650, Taylorsville, Kentucky 30/12/2020

We were so pleasantly surprised with our stay at Palm Beach Shores Resort and vacation villas. The resort is very old and ornate, maybe even the original resort on Singer Island, so it is “Old Florida” style. The old Spanish tiles throughout the lobby add to the historical feel. We were there for the holidays and it was decorated so tastefully........just gorgeous. The staff is very friendly, professional, and accommodating. I asked for fresh towels and within 2 minutes they were at my door. The restaurant here was awesome......they have specials every night. I highly recommend the broiled snapper on Wednesday nights......it was the best, freshest fish. Our room was so clean and comfortable......the kitchen was well stocked for preparing meals. This resort is oceanfront, beautiful, clean, with a wonderful restaurant and great, hardworking staff. They were constantly cleaning the elevators and public spaces. You can't go wrong here, in my opinion.

Suzanne B, Guest Services / Front Office at Palm Beach Shores Resort & Vacation Villas, responded to this review
Thank you for your review on our resort. It was a pleasure having you as our guest this year. It is good to know that you were pleasantly surprised by Palm Beach Shores Resort and Vacation Villas. You were able to feel comfortable and safe while on your holiday vacation here. You got to see all of our beautiful decorations. Fantastic! Come back again soon for another memorable Florida stay.

Diese Bewertungen sind die subjektiven Meinungen von einzelnen Reisenden und nicht die von TripAdvisor LLC (GmbH) oder seinen Partnern.