Best Western Hotel New Orleans East, New Orleans

Not a bad hotel. The parking lot and surrounding road could use some repair. The room rate for this hotel was reasonable and it's location isn't far from downtown, the Superdome or the French Quarter. The room was nice, bed was comfortable. Amenities in the room were generous and the wi-fi was outstanding. The front desk clerk was really nice. She made sure we had water because it was so hot and humid. We didn't get the chance to check out the free breakfast because we didn't wake up in time. I would recommend the hotel to family and friends.

michael Scott, Guest Services / Front Office at Best Western New Orleans East, responded to this review
Thank you for raking out the time to conduct this review. We are glad you enjoyed your stay with us and the staff was nice. I also would like to thank you for rating the amenities and providing feedback about the rooms as well. We can't do anything about the surrounding areas but we can change and do something about the service we provide. As a business we want to ensure all guest are treated well. If you would like to talk about your stay please give us a call at 504-378-7000 Hope to host you again

Mixed bag. Room was clean and nice but spots in the carpet had been worn though, shower only had hot water and many of the local TV channels did not work so getting news was hard. Breakfast was good at start but it is a first come first serve and if you get there later it is not worth it, person manning it appeared more interested in her hair and makeup than making sure it was stalked. Rest of the staff was supper helpful and friendly including security. Front desk staff were willing to make recommendations and be helpful. Dead bug on floor in the hall for several days saw the room service walk right by it and was more than a little surprised by that.

michael Scott, Guest Services / Front Office at Best Western New Orleans East, responded to this review
Thank you for taking the time out to complete the review and provide feedback for us to know. Upon your stay did you report the issues to the front desk? We make it a priority or resolve issues and guest complaint immediately when reported. Breakfast hours are for 6am-9 am daily.

staff was very friendly and helpful. Rooms was very clean Security guard was a sweetheart went to smoke an early morning cigarette and he stood outside with me didn't want me to be alone..Th breakfast cook a lady was very friendly chatted with us we were early to breakfast but she took great care of us and got us taken care of

michael Scott, Guest Services / Front Office at Best Western New Orleans East, responded to this review
Thank you for taking the time out to write a review and allowing us to host your travel needs, We are glad you had a great experience with us as would like to host you again thank you Michael Scott Front Office Manager

Let's begin with positives: The front desk receptionist, Chianti, was sweet and accommodating. We enjoyed our interactions with her. The beds were incredibly comfortable. And it ends there. We had cleaning staff knocking at our door 2x after check-in asking if we were staying the night, the first time, then at about 8:30 the next morning with the same question. Breakfast was dismal- no cream for coffee, pancake machine not working, and the small carton of milk my daughter poured on her cereal had turned. No vending machines and “a group of teenaged boys came through” and cleaned out the small concession. In pulling back the room curtains, I found about 5 dead bugs, and the corners of the room held old dust balls, and hair. I reported these and the front desk clerk there that morning seemed completely underwhelmed. We went out for the day and upon our rerun at 8:30pm, found that not only had anyone taken care of the bugs/dirt but no one had made up our room at all, including picking up breakfast dishes etc. We reported the issue and Chianti offered to move us to a different room, but that would've meant a lot more work for US, and we had an 18hr drive the next morning. The next day, I was refunded $50 for the room issue, which was nice, but now 12 days later, have not gotten back the “incidentals” fee of $50 we were charged at check in. I called the hotel, today, march 28th and was asked to call back when the manager came in at 7:30 am . I called at 7:45, and the desk clerk was at first pleasant, but wasn't helpful, just kept repeating their “authorizations” showed a balance of zero. I finally asked for a manager and was told said person was in training ( contest to information I'd been given 40 minutes before). I added to speak to Chianti and was told she was “working breakfast”. Then, she began to treat me as if was a child, or addled, suggesting the US does things differently from Canada, and basically to just suck it up. I terminated the call.

michael Scott, Guest Services / Front Office at Best Western New Orleans East, responded to this review
Thank you for your review we really appreciate all feedback from our guest, we are glad to hear the staff was polite, however we are no pleased to hear about the negative experience you had with us. rest to assure this issues will be addressed and corrected. We will also use this review to better coach and train our staff so no one else will encounter these issues. If I can be further assistance to you please feel free to reach me at the hotel 504 3787000 Michael Scott Front Office Manager

This had to be the worst hotel I've ever stayed at. I had to change rooms 3 times due to the cleanliness of the rooms. All of the bedding's had blood and semen stains on them and the chairs. Blood stains on the floors and the staff was not attentive at all. Even in the 3rd room that I received it wasn't as clean and there was no hot water. This property should be shut down until it is brought up to par. The health department should be made aware of this property immediately. There is no thought or care for this property by the owners at all. It basically put a complete damper on my whole trip and I will never stay there ever again. I was also supposed to receive a full refund but I only received half of my money back. Someone really needs to fix this place up and then on top of that someone's car was stolen on this property and they have security. Smh! This was just an awful place to be at. I didn't even attempt to try the breakfast due to the rooms not even being clean. And yes I do have plenty of photos of this.

I stayed at this property on Nov 25-26, 2022. Property is located right off I-10 about 5 miles from downtown New Orleans. I stayed in room 621 which was pretty up to date and neat with micro/fridge combo. I found it strange that there was a coffee machine, but no coffee or tea. I didn't go down for breakfast. Hotel has plenty of parking space. Special shout out to Malcom, very polite and helpful gentleman. I would stay here again.

I read online that this hotel has gone through a renovation in recent years. If that is a renovation then I hate to think what it looked like before. It smells old right off the bat. The bed linens and towels were stained. There was used shampoo and soap in the shower which leads me to believe it wasn't cleaned. The beds were not comfortable. The room was always muggy. The fridge wasn't cooling which made me lose food due to spoilage. There were water stains under the rim of the sink. The continental breakfast was very mediocre. They have a pancake maker and that was the only thing we ate. I did encounter a very nice staff member. He may have even been the owner. But I would never stay here again.

We weren't in the hotel much but when we were we enjoyed our time. Beds were comfy, ac worked amazing. The shower did however make a really loud noise when using it, not sure what that was. If you are coming to New Orleans and planning on some ding a lot of time in French quarter it's probably cheaper to spend the extra money on a room and be in the city then stay here and Uber back and forth! It's right off the highway though so that's good. Friendly staff. The hallways/carpets need shampooed bad though had lots of stains.

We needed a place close to going on a cemetery tour, so this place was good for us. Hotel was easy to get to, had plenty of parking and room was comfortable. Breakfast was a little limited for such a BW reputation but did get us something to start the day. Staff was ok but not up to our Normal BW style we expect. The guy that runs the breakfast was fantastic and helpful.

I came to New Orleans for the first time to celebrate my birthday and we didn't know that the east part of New Orleans is very dangerous and highly recommended to avoid because of the crimes (murder/ car jacking). Would avoid this area at all cost if I was to ever come back to this city. We also encountered a rude staff from this hotel with not so great customer service at the front desk. Also had to wait for two hours to check in because the machine was broken and there is only one machine to check people in.