SureStay Hotel by Best Western New Buffalo, New Buffalo

Even though the outside looks old and a little scary, the customer service and the rooms were excellent. We stayed in a king room with a pull out couch bed for our grandson on the second floor. Everything worked and we were very comfortable in the beds. It was quiet and we were treated to a continental breakfast of pancakes, breads, coffee, cereal and yogurts. Very relaxing place to stay and there were several places to go with our grandson to see. Easy to get from place to place. Just off the interstate.

Hotel Manager, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Dear Guest, We would like to thank you for taking the time to leave this very nice review about our hotel. We are very touched and inspired by your feedback. Awaiting the pleasure to welcome you back to our hotel. We will ensure a memorable stay for you. Sincerely, Hotel Manager.

One of the bath towels had dried paint on it. The furniture looked like it had banged against everything. Just a very old And tired room.There was a dirty foot print in the bathtub. The roads leading to and parking lot were full of potholes. Looked abandoned at first

Hotel Manager, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Hello Guest, Thank you for the stay and the feedback. I understand that you had issues in certain areas and regret the inconveniences. We are working to improve the problems areas detected in your stay to the best of our efforts. Guest experience is important for us, I hope you will return to stay with us again.You can be assured of a very good stay. Sincerely Hotel Manager.

Rooms were not clean! Floor was not vacuumed. Blanket had stains all over it, so had to ask for another one. Refrigerator had crumbs in it. Will never go back. Was definitely not worth the price. Wouldn't be surprised if this place gets shut down

Hotel Manager, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that you found cleanliness issues at our hotel. We're working to improve and will do better for you then. Our goal is always to provide a great guest experience, and we clearly let you down. I hope you will give us another chance to satisfy you in the future. Sincerely, Hotel Manager.

Overpriced UNCLEAN hotel. There is a reason they don't put pictures of the outside up. They are redoing an old Quality Inn that has been abandoned. Half the buildings are redone. I don't consider myself snobbish but this was sooo bad. The upstairs hasn't been swept in a while. And my toilet…UCk! How many weeks does it take of not cleaning to get black rings and streaks. In the middle of the night I kept hearing scratching sounds like a mouse in the wall. The desk clerk was nice, but obviously knows it's bad because didn't ask the usual “how was your stay.” Just stay away.

Hotel Manager, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Dear Guest, I'm very sorry that we failed you when so many others are so satisfied. Providing a pleasing guest experience is very important to me and I deeply regret that we failed you. We're always working to make the experience here better than ever before. I hope you will give us another chance. Sincerely, Hotel Manager.

The manager Harry is super polite, and helpful. He's accommodated with my moms needs, and keeps a very nice hotel. The breakfast is delicious, the hotel is spotless and everyone there is very nice. And the beds are like sleeping on a cloud.

Hotel Manager, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Hello Guest, Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services and location. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely, Hotel Manager.

The room was disgusting and smelled horrible. There were ants on both sides of the bed. The general appearance of this hotel looked like something from a horror movie. AND it was a little over $200 a night.

Hotel Manager, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Dear Hebert, I am sorry to learn about all the inconvenience you had to endure. My sincere apologies.We care about your experience and I realize no words can change your feelings of disappointment or the embarrassment you experienced due to several reasons like uncleanliness, insects, poor breakfast and others. This is not a usual thing for us. So we will investigate and ensure that this is not so and also never happens again. We request your reconsideration. Sincerely, Hotel Manager.

Very disappointed Pool closed "for renovation" Half of the hotel under construction Carpet in the rooms are caked with, well, your imagination is as good as mine. Literally found half of a plastic spoon in my bed. TV doesn't get ANY clear channels, The bed is somewhat comfortable, the couch has seen better decades. Entire hotel smells like curry and cigarette smoke.

Hotel Manager, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am sorry to learn about all the inconvenience you had to endure. My apologies . We care about your experience and I realize no words can change your feelings of disappointment. Your comments are important for us. We will take appropriate and effective actions. Request your understanding and hope you will give one more opportunity. Sincerely, Hotel Manager.

The property is in an abadoned area of town and looks rather deserted. Uncomfortable due to the long term guests lingering by the entrances. The room itself could have been cleaner, ants around the dresser indicating food remnants. Nice big hot tub connected to bathroom but no walls separating between bath and main room. Rather odd and not much privacy. Those who gave excellent reviews make me wonder. Management welcoming but it's a newer purchase for them and still have a lot of repair and landscaping to be done.

Hotel Manager, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Dear Guest, I am distressed to see your comments. My apologies. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again. Sincerely, Hotel Manager

This was my best hotel stay ever. Everything was good from the location. This hotel is right next to the casino. And minutes from Lake Michigan. To the amazing rooms, welcoming staff, delicious breakfast. I will be coming back here every time. Best Hotel Stay Ever!!!!!!

Hotel Manager, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Dear Guest, Thanks for your nice comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

Old, run down like everything around it when you pull in. Empty closed rusted restaurants, gas station dead trees rough road.Not a value. If you just want a bed and shower maybe but not $211. Was the dirtiest hotel we have ever stayed in

Sure Stay Hotel, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
I would like to sincerely apologize for your experience with us. Project developers are working on reopening up the restaurants and gas stations. Our hotel had just opened up in February 2021. We hope that next time you are in town that you please stop by and give us another opportunity to better serve you.

Looks like this place is trying to make a come-back. Needs landscaping work and better outside appearance work/updating. Beds and shower were great. Great sleep after the kids in the room above us went to bed.

Sure Stay Hotel, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

There were some negative reviews but I decided to give it a try. Very pleased. Hotel is in good location off Hwy and near casino. Rooms updated. Grab and go breakfast. Would definitely stay here again.

Sure Stay Hotel, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
Greetings from SureStay New Buffalo, Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services and location. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Stayed in a king jetted tub room. The water is so rusty it comes out brown. Stains the towels and smells ungodly. Couldnt even brush my teeth. They do not have any bending machines. They are located in a completely deserted part of town. No gas stations or food within 6 miles. Do not stay here!!!!

Sure Stay Hotel, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
I would like to sincerely apologize for your experience with us. Due to the current well water, there is discoloration in the water. We are aware of the issue and are waiting for the state to finalize the paperwork, in order to connect with the cities municipal water. Project developers are working on reopening up the restaurants and gas stations. Our hotel had just opened up at the end of January of 2021. We hope that next time you are in town that you please stop by and give us another opportunity to better serve you.

So this hotel....building is down right scary! I made the reservation online thinking well the rooms look decent and the price looked fair. That was the end of it. We pulled into this off the path beaten area with nothing but closed and run down business all over. There was a black couch just sitting on the side of the hotel look like it was supposed to be thrown away or maybe a bum might have been using it I don't know. There were zero cars anywhere in site other than what I could only assume was whoever was at the front desk. Old restaurants, looked like maybe an Arby's at one time was abandoned, and another next to it, with an old gas station that was abandoned on the corner. Yeah scary, needless to say we kept right on rolling. Maybe the inside was decent I don't know, I didn't even want to get out of the car at that point.

Sure Stay Hotel, Owner at SureStay Hotel by Best Western New Buffalo, responded to this review
I would like to sincerely apologize for your experience with us. Project developers are working on reopening up the restaurants and gas stations. Our hotel had just opened up at the end of January of 2021, which is why we may only have a few cars in the parking lot. We hope that next time you are in town that you please stop by and give us a chance.