Das Best Western Lancaster Morecambe Lothersdale Hotel bietet eine atemberaubende Aussicht auf Morecambe Bay und die Lakeland Fells, eine beneidenswerte Lage an der zentralen Promenade von Morecambe und eine ausgezeichnete Anbindung an Straße, Schiene und den öffentlichen Nahverkehr, der Morecambe mit regionalen und nationalen Reisezielen verbindet. Was will man mehr? Kürzlich renovierte und gut ausgestattete Zimmer? Service rund um die Uhr? Kostenloses drahtloses High-Speed-Internet? All das bieten wir ebenfalls, in einem stilvollen, modernen Hotel mit bester Gastronomie und ausgezeichnetem Service. Unser Haus wird seit 1953 von derselben Familie verwaltet. Die verschiedenen Persönlichkeiten und Charaktere unseres Teams sind es, mit denen wir uns von anderen Hotels abheben. Seien Sie unser Gast, und überzeugen Sie sich selbst.
Book in was very efficient, reception staff - very friendly and helpful. The hotel is right on the seafront and very close to bars and restaurants. Eric Morecambe's statue is very close, too. Parking is at the rear and quite tight.
Four of us went yesterday for a Sunday dinner, it was a groupon purchase. But I would of paid full price for the meal, it was excellent. The staff were very good , the venue would of been perfect for a wedding or a party of any kind. The meal was three courses with a glass of wine included, plenty of choices. I had a cheese soufflé as a starter, then roast beef finishing off with a brownie and ice cream dessert. The meal was perfect , I couldn't fault it
Stayed one night in this Hotel, not great. Checked into room 116 on the first floor overlooking the back door - very noisy. Bedroom had twin beds, very old fashioned and in a desperate need of refurbishment. The bathroom had been re furbished and was nice, although very small. One of the lights in the room was out and needed replaced. We found women's sanitary ware at the bottom of the bed which had been used -not what you would expect from a Best Western Hotel. Breakfast in the morning was ok.
I think there are quite a few mischeous reviews against this hotel on here.I stayed here with my wife on the sunday bank holiday and had an excellent time.The weather did help as it was stunning.We upgraded to a superior room with sea view which was excellent.Stunning views of the bay and lake district mountains in the background.The room was well equipped with a large mondern shower area in the bathroom.There was also the new "handy" phone in the bedroom on its own charger unit.First time I have seen this an android phone you can take around with you and make free calls use the intetnet etc.provided by the Hotel.Nice touch.The cocktail bar terrace was a bonus especially on a sunny day but not many tables...so need to be quick. We took advantage of the happy hour on cocktails 3pm -7pm which were very reasonably priced at €4 Stella beer £2.50.and sat on the terrace in the late afternoon enjoying the sunshine. In the evening we ate in the restaraunt and had the local spicy shrimps as a starter and both had sirloin steak as our main, one with pepper corn sauce and one with blue cheese.Both courses were excellent unfussy good quality food made from local produce.The bonus was for me the pepper sauce! Amazing how many times I have had this combo and its been let down by the sauce but this was the best I have had for a long time...I need the receipe!Breakfast was also excellent again great local produce..sausages bacon and black pudding in particular.One slight negative morning staff were a little miserable but it was 7am!All in all a good value excellent stay. Will definately return.
Unfortunately our stay at the best western left much to be desired. We were not informed of the parking facilities so had to pay for parking nearby, the lift was appalling and felt so unsafe we didn't use it again, bed sheets were torn and damaged, bed covers were stained and unclean, tables dusty from excessive lack of cleanliness, and the noise from neighbouring rooms was very loud. Beds were extremely uncomfortable, and WiFi didn't work. Wouldn't stay again.
nice hotel good staff, well located although disappointed with Morcambe place is a bit of a dump poor town centre. restaurants average. lots of shabby house clearing shops. bayitself is nic3 good shore line walks
Booked the hotel as visiting family in the area and was so impressed by location, and value for money. 100% recommended, the communal areas (especially the lift!) could do with an update but otherwise very enjoyable. Will return for sure.
But not much else going for the room. A 1980s time warp of MFI furniture which was tired, shabby and in a good need of updating and cleaning. Broken and dirty electric sockets and lumpy mattresses on the beds. Very disappointing.
We had a lovely overnight stay here. We paid more for a superior room with sea views - what a treat! Check-in was easy, and quick, and the staff on reception changed our designated room to one which would be quieter as well as offering better views - really thoughtful. The corridors were a bit old fashioned (that was ok - we weren't sleeping there!) but the room was ideal - nice size, modern and contemporary, rain shower as opposed to a bath, good quality beds, hospitality tray, and that view! Morecambe Bay has the most amazing sunsets. Breakfast the following day couldn't be faulted, very helpful and pleasant staff, and individually served food. So many hotels do a buffet breakfast, even for a full English, but the Lothersdale has waiter service which adds that extra individual touch. We thoroughly enjoyed our mini break, and we'd happily return.
Very pleased with our stay, the facilites, the staff, and the general ambience. We'd recommend it as an excellent hotel to stay at in Morecambe both for location and the hotel itself. We'll stay again next time we are in Morecambe.
I stayed in room 112 overlooking the bay. After being out in the snow and the bitter wind, the room was toasty warm and I soon recovered. Spotless bathroom, large room and comfortable bed. What more could you ask for? Well, the staff need to be interested and helpful, don't they? And they were. Very friendly and very helpful - all of them but Maggie and Dan deserve a special mention. Great value too.
This hotel is clean well present served by help full staff, no real complaints other than, ordered papers that never arrived so cancelled the following days. Informed them that the wash basin was short of a plug, not fixed they could not get a plumber out?. At dinner ordered two sirloin steaks and only cooked one. Those at the facts, the rest is that this is a nice hotel just short of personal attention and an eye for detail. I would recommend this hotel and ignore my low marks
Great hotel stayed here for 3 months to present working away and the staff make the hotel even better especially Laurie and Margret nothing is any trouble for them and always made to feel so welcome,best hotel in Morecambe
Dirty carpet, dirty net curtains, dirty skirting boards,husbands knees touched the wall in the loo.such a shame as staff are friendly and helpful and Morecambe is such a lovely place such a shame about the hotel.
Our very first “GinFest”. We made a last minute decision to come and see what the GinFest was all about so booked into the Best Western Lothersdale for the Saturday night so that travel inconveniences didn't hinder the chance to make the most of this likely very educational evening... ?? It was brilliant, the Lothersdale hotel staff were super friendly and had us checked in very quickly. The sea view room was beautiful, with views right across to the western fells of the Lake District, all of which are covered in snow at the moment. Absolutely stunning, but the wife was keen to go and enjoy the view of 200 different gins in one room, so before I knew it we were down in the large function room surrounded by said 200+ different Gin's! We both also did the Gin Masterclass the hotel was running which was fun and of course we ate handsomely in the Aspect Restaurant and the food was excellent. Overall, just a fabulous unplanned Saturday. Roll on the next GinFest, and thanks to all the staff at the Aspect Bar and the Lothersdale hotel for their hospitality. First class service and fare. I used to work in Morecambe many years ago so have sampled a few hotels here, this was my favourite thus far. The restaurant deserves a separate review as the food here is extremely good... i guess It doesn't keep on winning all these awards for nothing.
We stayed at The Lothersdale from the 9th to the 11th January 2018 occupying five rooms. We had gone to Morecambe to attend the funeral of a family member. From the moment we arrived we were treated attentively and kindly. Nothing was too much trouble. The staff were brilliant, in particular Margaret on Reception and the Restaurant Manager. We will definitely return.
Never been to a Best Western before, but due to having to get a room quickly and close to where I needed to attend a family funeral this was available. Ring up night before to see if room could have a bath which they were able to accommodate and staff were so friendly polite and helpful. Couldn't have asked for more staying there. Room had sea view comfy bed I slept very well ensuite clean and plenty of hot water. Breakfast was a buffet had plenty choices, and then u could have a full Lancashire breakfast- local produce and quickly served. Not greasy or fatty well impressed with portions and again service for all. They have a small car park around the back which was most useful and with the sea front just across the road it was a very pleasant experience. I will stay here again
We stayed at the hotel for a pre Christmas break on the 18th and 19th December the hotel staff where brilliant and nothing was too much trouble for any of them, there was a mix up in the restaurant when we ordered a £20 bottle of Proseco and we where served a £175 bottle of Krug Champagne,the restaurant manager said it's our mistake so just enjoy your drinks and he charged us the price of the proseco, the food in the restaurant was very nice and cooked to perfection, our room overlooked the promenade with fantastic views over Morecambe bay, we wish everyone at the Lothersdale Hotel a merry Christmas and happy new year and we will definitely return for another break.
We had our Xmas party here. The food was not good we had melon which was so hard it wouldn't cut with knife and fork. There was a lot on our table and we had to share 2 lots of veg. The service mixed up sweets so we didn't get what we ordered and the entertainment was boring. Won't go again it was better when it was family run
We had superior room with a sea view and it was nice to walk up with that view. The room was clean and equipped to a good standard, the staff where very helpful as we also had a room for my 92 year old mother and we needed to make sure it had disabled facility's, this was a room on the ground floor and was very big it was easy for her to get accesses to the rest of the hotel. We had dinner in the hotel the food was excellent well presented and good quality, the same for breakfast very good quality and cooked fresh.
Just had a great weekend would definitely recommend this hotel to others. Staff very friendly, really enjoyed a meal we had in the restaurant. Breakfast was superb all locally sourced produce very tasty.
Unfortunately it is difficult to provide feedback on the Hotel as we didn't actually stay there, we were relocated to the Auckland Hotel on arrival as I was told the rooms were not available as two offshore workers had not retuned to vacate the 2 rooms and couldn't be contacted?? I find that difficult to believe as we had booked the rooms about 6 months in advance via the Ska Festival link! As stated previously, I booked the Hotel well in advance, expecting the rooms to be paid for at the time as provided by my debit card details, however, I received an email from Hotel Reception on Friday 3rd March at 2.30pm, saying my card had twice been declined, which again, I find very hard to believe as no issues with my card with anything else. I rang Reception and gave my card details and no problem, however, why would you leave it until the afternoon, the day before we were due, to contact me, suppose I hadn't read the email and turned up to be told you had not retained the 2 rooms and Festival tickets? It was also disappointing that we had other friends staying in the Hotel and although not far away, we had been separated! When I spoke to reception it was very off hand and not at all courteous! Not how I expected to be treated and when I asked about points, as a Best Western Reward member, I was told I would have to see the manager as they had no idea?? I had the distinct feeling our 2 rooms had been taken or double booked and that we felt very unwelcome, almost as though someone more important than us had the preference and just shipped out last minute! All in all, a very disappointing experience and will think again before booking with Best Western if this is how guests are treated!
Stayed here end of October with my partner for a night , on arrival everything seemed ok , staff friendly, once checked in that's were the cracks began to show literally, very tired decor and cracks on the ceiling, banister very loose on one stair well , , rooms very basic but clean , first time at a best western hotel and probably be the last think we will stick to premier inn ,
Heading south and was going to stop at a motorway hotel, but drove into Morecambe, and found this one on my phone. Only a stop over but we had a twin room with sea views. Clean, all you could need. Friendly staff, Breakfast good. Did not have a meal but had a drink before bed. Would use again. Car park opposite, on street parking just between 6pm and 9am.
Super duper hotel, great staff, very helpful, fab room, great breakfast, very highly recommended. The place is clean, comfortable bed, stunning view across the bay, I think this is the number 1 place to stay in Morecambe
Two years ago we were in Morecambe and had a meal at the Lothersdale which was great, so we went back this time around, what a mistake. We popped in to book a table for 2 at 7pm on Saturday Evening, the receptionist said they were busy at 7pm could we make it 6.45pm or 7.15pm, we opted for 6.45. We arrived on time and chatting at the bottom of the stairs were the Manager and the Head Waitress, we passed them without a word of greeting from them. We entered the Restaurant and met by a young waitress, she had no idea what she was doing, she found the booking and told another waitress, they are marked for table 7 but someone is already at that table, she then said you will have to sit at this table, this was actually a table in the bar area. Our reply was no we have pre booked and that table is not acceptable, at this point the head waitress appeared and told them to split a 4 table into 2 two's giving us a window table. Menu's were brought, we were quite disappointed at the poor number of meals that were available at each course, not even a soup on the starters. I chose Cheese Souffle which was actually very nice and my partner had Prawn Cocktail (nothing much to go wrong there), they appeared with some butter and bread at the point where we had almost finished our starters. We both chose Steak for main, I had Sirloin and my partner ordered Rib Eye, both were ordered medium cooked, we also ordered a side of vegetables. To our amazement the mains were delivered plated. not what you would expect from a good hotel, although the steaks were pink, they were both very dry, accompanied with far too many chips, two halves of tomato, not even grilled or flash fried, a sprig of watercress and flat mushroom, the veg extra was overcooked. We had a bottle of Merlot to drink it was brought to the table, not even opened and left with us to pour ourselves without being asked to taste first. You can tell how uninspiring the sweets were, I can't even remember what we had. We had to get a waitresses attention to order coffee, there were 5 of them just standing around talking to the manager who had appeared. The cost of the above came to over £84 in total for a plated, just ordinary meal, we left feeling ripped off. On marking the little more about it, I can only put not sure as we ate in the hotel restaurant not Aspect.
mfmckee, Front Office Manager at Best Western Lothersdale Hotel, responded to this review
Hi Kev012, Thank for taking the time to write although we're a little confused about your review and feel you may have the wrong establishment. We don't have a Prawn Cocktail on our starter, nor have we had for probably 4 years or more, we do though offer Soup as one of our starters. Our menu structure offers 6 options at each course, plus the additional Grill section for main course giving our customers 10 different options. There is also a range of Tapas & Sharing dishes available. Had you visited some 2 years ago, the menu structure would have been exactly the same and we have also always plated all meals. May be you were confused as to where you dined or what you had to eat, but it certainly doesn't read like you ate with us recently.
Well done. I've been very impressed with the level of service here. The whole team has been friendly and attentive. Nothing has been too much trouble and they clearly get this from the management. The manger Paul has been fantastic and his team clearly enjoy their work. THANKS!!!
Pleasant dining room with great views over Morecambe Bay "Deal menu " ; Two people , two courses , a bottle of wine between two for £40 Good choice from the menu , soup , souffle , beef , chicken , fish pie , assorted sweets , cheese etc Wine ; very drinkable . I selected ; celeriac veloute , beef , cheese A pleasant experience
Think the room had fleas as i got bit on my back more then once. Room very basic and not very clean, other people socks left under bed! Bar food and drink pricey for what u get. Good job work paid for the rooms or i would have wanted a refund.
Lovely hotel, on the beach front overlooking Morecambe bay, with the Lake District over the water. The most stunning view I have seen for ages. Get a sea view room. Comfortable twin room. I am ambulant , disabled. Parked in front of hotel, no disabled access, so drove round back, thinking well maybe better overnight in car park. Took us down a narrow ten foot into car park. Access through code locked door. Luckily staff were outside and gave us code to save trip around hotel. The access was tight for wheelchair, there were hanging rails carer had to move . Had twin room and had to move bed over to get wheelchair into room. Not a big problem , but thoughtless really. Would stay again, lovely quiet place , lovely staff. Wanted comfort food and restaurant not that kind. More gourmet, and Tapas as alternative. Found carvery down road. Only stayed one night but would stay again.
Hotel on front with stunning views over Cumbria and Morecambe Bay. Hotel was well presented, clean and comfy. Staff were friendly and helpful. Reasonable parking to the rear of the hotel. Easy to get to from the M6.
The young receptionist was absolutely lovely, so down-to-earth and helpful. The hotel was recently renovated so our room was pristine, Seaview room so lots of light. The food was absolutely delicious and was certainly worth its AA Rose. Breakfast covered a good selection and a cooked to order choice. Morecambe itself is not particularly exciting however it's worth a visit and the art tributes to Morecambe and Wise at Weatherspoons in the city centre are worth a look. We enjoyed our walkabout from the seafront to the City Centre, however an overnight stay is enough.
Myself and two friends went to celebrate our birthday as we are within 5-6 weeks of each other. £14.95 which includes a glass of prosecco, but we just had soft drinks and coffee. Food was fresh and plentiful and delicious. Would definitely recommend for special occasions and a fabulous view of the bay too
We have just come back from a weekend away in morecambe and at the lothersdale and we loved it. We went for my partners birthday treat and we was treated so well of the staff. When we got there we went to our room and it was a little small and my Mrs is clauster phobic and when we asked if there was a bigger room the lady on reception Amanda was brilliant and spoke to Paul the manager and they went off and found us a great room where she was happy and was so comfy aswell. Paul treated her to free cocktails for her birthday aswell and they are 10/10. We also met my mum for a meal in there on Saturday and was excellent aswell. Great place and great staff. Thanks guys for a great time and see u again.
The room had mould on the walls crackes on the wall the bed was dirty light above bed dirty. The shower was not a walking had to step over it to get in the toilet was hanbing off the wall. The room was small not good if your a disable pers with a leg problem like me
We stayed here using clubcard vouchers, and had been a bit put off by previous reviews, but took the view that if it was that bad we could go elsewhere. As it was, the hotel was fine. The staff were welcoming on arrival, and while the room was small, it was clean, the TV worked, and the bed was comfortable. Breakfast was excellent, drinks prices OK, view from bar/restaurant magnificent. Car park is a little bit tight, but if you're fussy about that, like me, there's a good public car park opposite that won't break the bank (at £3.20 for 10hrs, free overnight). I've not got concerns about the safety of the car park; I just don't want my car dented/scratched. If I was pushed, I'd have two minor whinges: the shower drain was blocked, so I had to pull the drain bit out to avoid a flood (the shower itself was very good though), and we were a bit annoyed to be asked to vacate a table in the bar in case they needed it for diners (who didn't arrive), and move to the Aspect 320 bar next door, which "is a bit more lively". It being noisy with R&B music being precisely why we'd avoided it. I can understand being moved from a dining area, but as I'm distinctly middle-aged, I definitely don't want "lively". Overall though, it's fine. Location is great- town walkable in 5 min, and while it's definitely not the best hotel I've been in it was OK, and not expensive.
I stopped here on my way up to Scotland thinking it would be a good place to stop. The location is opposite the bay, which is nice enough. The shops are all run down in the town, there are a lot of rough looking people hanging around. I went on a 5 min walk and was asked for change and drugs several times which was a bit horrendous. The hotel car park is down a very narrow bumpy road. I didn't feel my car was safe there. The room was very small. The tv had lines on it and barely worked. The bar was directly above with a hard floor and was very loud until late at night. The staff were not helpful at all, I interrupted their conversations to ask where to check in/ to get breakfast in the morning. The furnishings in the room were very dated. The room was very cold. I didn't sleep well at all. Overall this experience was terrible and I wouldn't go back.
We recently had our wedding ceremony followed by our reception here at The Lothersdale Hotel. We could not have asked for a more perfect day from the room lay out the organisation, friendly staff, and a very high standard of food. We chose to have afternoon tea for our guests.The whole day was perfectly organised by the management team. I would highly recomend this hotel for such a function.
Took family on Friday 12th May for a meal. Can' t say how disappointed we were for the meager helpings we all got. You have to pay extra for potatoes and veg!! To top it all my wife was served with a Daqari which didn't have any rum in it. Ladies at the table next to us also complained about lack of rum. All my wife received was an appology on the way out. Not good enough. Will not be going again.
Friendly reception on arrival and a few members of staff were attentive and welcoming. That's it for the positive stuff! Everything else was awful to the extent I have returned home one day early. The hotel stinks of damp and sweat as soon as you leave the reception area. As we arrived in the corridor to our room we were met with someone fitting a new carpet and had to step over off-cuts and tools to get to our room door, then had to listen for an hour or so to hammering and banging of said carpet being fitted. Oh should also mention that this corridor has a large bump in the floor which I tripped over. The worst however was our room - really small and stank of what I can only describe as stale sweat. The tiny room we had has to be the worst I have ever stayed in - the duvet and pillows were rancid - not the fresh smelling bed linen you'd expect to find in a hotel. I didn't sleep - the overwhelming smell in the room was that bad. Avoid at all costs.
We surely got the worst room in the hotel. The position was great and reception and restaurant looked lovely. Then we got to the room. It was small and dingy. The carpet was dirty and the beds were badly made. The bathroom was clean but would have been better had I trained as a contortionist. The window opened over the back entrance. Smokers paradise but not ours. The door banged and the smoke wafted up into our room. Check out the stubs and old packets floating in the water outside the door. We were told next day we could have requested another room. True but it should not have been necessary. There will be no return and certainly no recommendation to friends. The worst stay of our holiday through Europe and UK. That room should be closed and not let to anyone else. I truly hope there are better rooms in the hotel. A disappointing end to our holiday. Sent from my iPhone
First time staying at this hotel, but won`t be the last. The staff are really first class, nothing is too much trouble, they are very polite, and always have a smile for the guests. The beds are comfortable, our room overlooked the bay, so had a stunning view. Breakfast is excellent, and a good varied menu. The restaurant, in the evening serves excellent quality food, albeit a little pricey, but it is obviously freshly cooked and certainly worth the wait. As with anywhere, if you look hard enough you can find a problem, when we had a problem, it was quickly resolved, without question, so top marks for customer service. certainly would recommend this hotel to anyone. Top marks to all concerned.
Spent a couple of comfortable nights here on business. It's a fairly basic hotel - nothing fancy, but clean rooms and comfy beds. Lovely views across the bay from the front rooms, but not such pleasant views from the back. Room 14 is over the bar, which means that the bass from the music in the bar is audible until about 10.30-11pm. Best to avoid this room if you want an early night. Most of the staff were friendly and helpful.
Looking over the Bay at breakfast, snow on the hills. The staff were very friendly and the hotel comfortable and welcoming. Didn't order an early morning call; seagulls did that for me! Only comment would be that the kettle was large and difficult to fill but still used the tea/ coffee in the room. Lovely location and great for a wander along the prom before dinner and a drink in the well stocked bar. Overall very happy
Lovely Sunday lunch with family overlooking Morecambe Bay. Good quality, good portions, reasonably priced and attentive staff. The starters of hot smoked salmon and Morecambe Bay potted shrimps were exceptionally good. I would recommend the Lothersdale Hotel if you want good food in a beautiful setting.
Arrived to find the lift out of order, no problem got a lower floor room, help with our luggage, nothing to much trouble, breakfast was really tasty, all staff went out of their way to welcome us, room was immaculate, would go again
We did not know that we had to book for afternoon tea as we just walked in and sat down to order but we had sat at a reserved table. When Paul Bowker came over to us. No trouble at all he took us to another table into the Aspect Bar and explained about afternoon tea was to book only . Then he made up a very nice order of sandwiches and scones and cream and jam and tea We had just a ride out on a lovely day from Harrogate. The Aspect Bar & Bistro staff were very happy in there work, and the service was first class. Paul Bowker is a credit to your company (Best Western) group) please say thank you to the Girls and Paul
Hotel clean and well equipped but parking can be difficult. Need to park at the front to check in and get security code. Parking allowed for 10mins in delivery bay and then move to private car park at back of hotel. Not big but otherwise convenient. Room we had was ok but rain gutter outside blocked and subjected to 'water torture' all night due to loud dripping noise on window cill. Reported to reception when booking out and they promised to sort it. Food in hotel reasonable price and good quality. Couldn't fault breakfast.
The hotel is on the sea front ideally suited to enjoy Morecambe. Clearly Morecambe is now on the up after many years of decline. Lots of evidence of regeneration. We arrived before the 2pm check in time and the receptionist was friendly welcoming and efficient. We pulled up at the front to check in and then parked round the back after getting the code to access the rear door to the hotel from the car park. Our rooms were fine- no views but given the weather that wasn't a problem. Our room was a good size,comfy bed, tea/coffee, TV. Very nice bathroom- powerful shower, toiletries. Because it is not a new hotel it is a bit of a warren- lots of stairs and corridors. There is a lift but it does not serve everywhere.Work was in progress to improve the hotel. Good night's sleep. Down to breakfast in the restaurant overlooking the sea. I had a Full Lancashire- locally sourced and very tasty. My wife had pancakes bacon and maple syrup and my son had kippers. Tea or coffee plus toast. Orange juice cereals etc. Overall excellent value booking direct and recommended.
Stayed here on business. The room was lovely very modern with a fabulous view over the bay. Food was very nice lovely modern decoration in restaurant . Staff very freindly nice touches in the room , pay the bit extra for a deluxe room so cosy. Breakfast was lovely great products. Would stay here again and would recommend this hotel. One of the best hotels in the area, close to most attractions short drive off of Junsction 35 M6.
I had booked the function room at the Lothersdale Hotel a year ago for my 50th and at a cost of £500 for hir of the room alone. I had a few dealings with two members of staff Margaret and Candice over booking rooms for family etc, and they were both very helpful and very friendly. 4 days before my party the owner, Paul Berry rang me and asked me to confirm numbers as I had asked for 70 covers on the buffet and a 100 chairs and he wanted to know which was it. I told him that was it as not everyone would be eating and some were joking me later in the evening. He very abruptly told me that I had to cater for everyone coming so which was it. I stated 70 as not everyone would come in any event. The phone call ended with no offer of an explanation as to why. I had to ring back and ask why I had to cater for the number of chairs I had asked for and was told it was to do with licensing laws. During both these calls, the owner was abrupt, hgihhanded and dismissive of me. I rang Best Western head office and was told that they operate as a brand and the owner could run the hotel as he wished and maybe it was his local policy. They also apologised on his behalf. My friend, who was helping organising my do, and I then had a meeting with the owner Andrea queried the licensing laws he had quoted. He gave a very tenuous explanation to his reasoning and it was clear to us both it was about money, as the food was being paid for separately. My friend and I did try to get a more definitive answer regarding the licensing legislation he was quoting, but he could not be more specific. I have to say at this point I was regretting booking this hotel for my party, but it was too late to cancel, and besides which, I had paid for the room in full. On the evening, the bar staff were very friendly and professional but when the buffet did start to come out I did query the amount of plates which were out. I asked the staff about this as there didn't seem to be as many as I had asked for to be told they were under strict instructions not to provide mewith any more plates if I asked for them. Later on in the function it was clear there was a lot of food left Andy I was asking a member of staff if I could have it wrapped up am doing I would take it with me at the end. The member of staff was smiling and about to answer me when the owner walked past and told me curtly that I couldn't have the sandwiches as there are hygiene restrictions which had to be adhered to I felt they had been out a certain amount of time. I am not disputing that this should the case, but the manner in which he spoke o be was totally unacceptable. The member of staff looked to me to be embarrassed. Towards the end of the party I was told by a member of the bar staff that the owner was in the back eating some of my buffet! I would have happily challenged him on this but I didn't actually see him again, and if this is correct and he had, then he had absolutely no right! On a positive note, the room is a good room for a function, the staff were lovely and hard working, and the food was of a very good quality. Unfortunately this hotel is completely let down by its owner and there's is no way I would ever use this hotel again, nor would I recommend it to anyone to use, in fact I would positively recommend that they didn't. If Best Western run hospitality courses then they should get this owner on one swiftly, as this hotel should be described as Worst Western under his command.
We were heading to The Lakes after a hectic stay in Blackpool and chose it because it was on the seafront and the reviews looked good. It is a lovely hotel, very spruce and welcoming. The bedroom was really comfortable with great wifi (refreshing!!), but the best thing was the quality of food. It was a Sunday night, out of season, but we were welcomed warmly into the delightful dining area overlooking the bay. We were the only customers, but the food was so delicious and fresh! An offer of a free bottle of wine each too! (We were recommended to take one home!) The puddings were heavenly: chocolate ganache with home made ice cream to die for and honeycomb and chocolate 'soil'! Yum!! Lovely waiting staff!
Stayed 1 night B&B in room 10. Staff nice overall the hotel was of a good standard and clean. Breakfast was good. The room was fine until bed time. It was very noisy what with people being very loud in the corridors. It was like being next to a boiler house with the heating system very loud. The room door was not a good fit the gap around it let in lots of light, what with the floorboards moving when people walked passed our door. I don't think we will not be visiting again. At £109 for a sleepless night didn't seem worth it.
Really good hotel. I only stayed one night but had an excellent single room which was very clean,warm with first class facilities. The restaurant and bar was excellent first class evening meal and breakfast was also superb. The staff were so friendly and polite and nothing was too much trouble for them
A good 3 star. Room was ok for the price Rm22. The receptionist, Margaret was outstanding with her professionalism, nothing was to much trouble. The bar and food were above average with very friendly staff my colleague and I had a great laugh. A good night sleep followed with a good breakfast next morning. I would stay again.
Stayed at the Lothersdale for the second time, but the first since it was taken over by Best Western and yet again a great stay. Easy online booking system. Chose my room based on the online description only to be told there was no shower in the single exec room I had booked (needed this as I have mobility issues and can't manage in/out of a bath). I was upgraded to a double room on arrival, but lost my sea view (not sure that was a bad thing as it was windy/noisy on the front over night!). Hotel has lift acces to rooms and ramps at front and rear. Staff were extremely friendly and helpful. I ate in the Aspect Bistro around 6.00pm, no booking needed. I ordered a selection of 3 tapas and that was more than enough for 1 person, each dish costing around £4.95. Great quality evening food as was the full English in the morning. They also had a selection of cereals and fruit if you wanted a lighter breakfast choice. There is limited parking at the rear of the hotel but there is also parking available on the main road (restrictions apply) or there is a car park opposite. Hotel has great views across the bay and is within easy walking distance to main town areas. Overall another great stay!
Stayed here for a birthday celebration. Had a very quick check in and was very pleased with the sea view twin room. It was warm and well furnished. The bathroom was small but quite adequate, with a shower, no bath. We had cocktails in the bar before dinner. Breakfast was very good and checkout was easy and quick. The hotel catered for my wheelchair companion, it has ramps and a lift. Disabled parking is free for as long as you want on the promenade car park opposite the hotel (with a blue disc) there is also a hotel car park at the back of the hotel which we didn't need to use.
The hotel faces the sea. Some rooms are to the back. With a small carpark to the rear, there is car park 10 yards along the road. The beds are comfortable, clean . Towels are fresh and changed very day. There is lashings of hot water, some of the bath rooms are on the small size.
We were making a brief stay in Morecambe and a friend recommended this hotel. We were very pleased with the welcome shown at reception and this pattern continued in all parts of the establishment we had reason to use.
I stayed in a twin "exec" room (15) and the cost was £160 per night based on single occupancy. This was very high compared with other hotels in the area. The room had a great view, but with the curtains pulled the room was below average size and the bathroom tiny and not very well appointed. There was only a small shower cubicle. Hot water took a long time to reach the taps/shower. The single beds were old and not supportive. The towels were thin and well used. The breakfast was poor with limited choice of cold food. Generally compared with local 3* hotels at about half the price the hotel was poor. Good points the reception area was small but pleasant and the reception staff friendly. I would not wish to stay at this hotel again, sorry to be so negative but there is not way to dress it up.
Contrary to other recent reviews of the hotel we had a very pleasant stay here. It wasn't our first choice as we were visiting our daughter in Lancaster but as it coincided with the start of the new year at the university we couldn't find anywhere else - if I had read the reviews we may not have booked it. The room we were given had obviously been recently refurbished, it had new carpet and furnishings and was very clean and comfortable. The bathroom had a lovely big shower and was also very clean. We were at the back of the hotel so the view from our room wasn't good but this is quite usual for this age and type of hotel so we didn't expect anything different. Even though our booking didn't include breakfast the receptionist added it on free of charge. It was freshly cooked and delicious and the view from the restaurant over Morecambe Bay towards the Lake District was fantastic ( it was a beautiful sunny morning, so this helped). My only criticism is that the hotel car park is very small and quite difficult to find. The back of the hotel from the car park is very shabby and not at all inviting for a first impression. We discovered that we could park along the seafront without charge or in the seafront car park overnight so there was no need to squeeze into the hotel car park.
Thoroughly disappointed with myself for spending money on rooms here. Luckily it was for just one night! Firstly the room was on the top floor right at the back & I suspect it had been forgotten about for a few decades. I'm not at all fussy with rooms, I dont mind basic, cheap, outdated etc BUT this room was filthy and grotty. The carpet has something smeared on it, the bathroom was falling apart, the paper hanging off, the laminate floor rotten. The room faced the back overlooking the late night COCKTAIL BAR - we didn't get to sleep till the early hours of the morning, where we checked out as early as we could. Now, the room my teenage son had was at the front with gorgeous views across the bay. And his room wasn't as grotty though definitely needs to be on the list for a refurb. Hurry up and refurbish all your rooms to the standard of your sleek, modern reception area or stop charging people good money to stay in disgusting, filthy hovels!!
our room was 105 under bar area got to room no heating working was a convector fan only smelt of foist found a lot of damp with holes in wall behind bed next morning bed are very noisy could not move without making a loud noise bar was very loud until 2 30am then cleaners were moving furniture about till I went to reception at 3.45am to compain
I booked the hotel for 3 nights. Then I read the reviews... OMG ! I checked in and was given a downstairs room. It was newly decorated, very clean and the bed was very comfortable. The radiator had a faulty valve, so I was a bit warm, but I reported the fact and the problem was resolved the next morning. The breakfast was very good and nicely cooked. I will be booking again - it is in a wonderful position and you can use the hotel's large car park rather than the "pay and display" over the road. The staff were friendly and polite.
Only place in Morecambe with availability rang alarm bells but no choice but to book due to work commitments. First night I had to move due to split booking. Second room was very dirty. In desperate need of overhaul. Paper coming away from the ceiling, and in bathroom. Flooring in bathroom coming up due to leak somewhere behind toilet cistern. Very dusty and damp feeling. The bed headboards were filthy and the mattresses were terrible. Even though I booked a double and was originally planned to stay for several nights, enough was enough. Not helpful having to move rooms mid morning when I was working night shift and needed sleep through the day. Rear car park feels very insecure and terrible lighting to rear door is very dodgy. Avoid at all costs. Complete rip off.
Bedroom shabby and need of an overhaul. Bedding unacceptable and beds very uncomfortable. Head board filthy. No one on reception when I arrived at c10pm and took a while to raise. My key and details were on open display for all to see and they had a laptop that could easily have been taken. I shall not stay again.
Came to Morecambe as a stopover and booked Lothersdale based on the photos and description on the website. Rooms looked fresh and modern. As we entered our room I was very disappointed as the room was dull and very dated. Wallpaper in bathroom peeling away. The website is very misleading.
At the hotel for a funeral tea. The sandwiches were literally thrown onto a couple of platters. No idea what the fillings were without handling them to see. Minimal filling and dry bread. One dour looking member of staff who didn't appear to be interested in helping us. The guy on the outside terrace without a shirt, yuk! Would not recommend. Avoid at all costs.
We stayed for 2 nights on a bed and breakfast basis. The room was ok although the the bed was sloping down at one side making it awkward to sleep for one of us and the shower cubicle was very tiny. The bar wasn't very inviting either as they focused on serving food rather than just selling alcohol as they had a Tapas Bar attached to the hotel. The bar also served as the breakfast room which had lovely views over Morecambe Bay and unfortunately that was the only good thing about it. Although the breakfast was edible in afraid the staff were unapproachable and some had soiled clothing.
As far as the venue goes it's very nice ., most of the staff were friendly and helpful, one member of staff was very rude, people at the wedding were going out of the suite to the rear for cigarettes , we were sat by the door , the door got closed and a couple of people were knocking at the glass so my wife opened it to let them in, this member of staff came rushing over and was in her face shouting at her like a child, I was not drinking and presume this member thought I had been with the attitude that came across from him, he continued to shout aggressively in her face when I got up and told him not to talk to her like that but he was not for listening, this spoilt what was a good night and I will not be going back, staff need to have people skills and understand how to treat people, all it needed was to come over and explain before jumping in and causing a scene in an aggressive manner
BFHotels, Guest Relations Manager at BEST WESTERN Lothersdale Hotel, responded to this review
Thank you for your feedback, although we feel it necessary to correct some inaccuracies within. The door in question was an Emergency Escape Fire Door and requests had been made on several occasions that it was only to be opened in an event of an emergency. The member of staff communicated this to your partner, as they were both stood next to a loud speaker it was difficult for both to be heard, but your partner apologised and the matter had come to a close until you joined in at which point as a result of your use of offensive language you were asked to leave the premises. We do not tolerate verbal abuse towards any member of our team.
And what it is is a sad,tired old hotel in a sad, tired old seaside resort. There have been attempts at updating the place, but once you get past the facade of Reception and The Aspect bar and bistro, it's like walking back into the 60's. The food at breakfast and dinner is well-sourced, well-cooked and well-presented, but I'm afraid that's the only positive I can find. The standard of accommodation for a hotel in the 21st century is poor, and there is a feeling that the staff know this as they alternate between excessive jollity to excessive misery with no happy medium - almost as if they are embarrassed to work there. But, this is Morecambe after all - and there is only the need for one good hotel in Morecambe, which this certainly isnt. What it is is reasonably cheap, thankfully, so no real cause for complaint - just keep your expectations low.
Only stopped 1 night for business. Hotel is easy to find and the location right by the sea is great. There is some parking to the rear of the hotel but I imagine if its busy there may not always be a space available to you. The entrance to the rear of the hotel from the car park leaves allot to be desired, bit of a damp dark alleyway. Being on business i was unfortunate to be on the lower ground floor, obviously no good if you are looking for a sea view, the fact the bar or restaurant was just above also doesn't help if you are after na early night, so I would avoid these basement rooms if possible. The room itself was very basic, out dated and a bit run down which is a shame as the bathroom was lovely and bright and clearly recently refurbished so hopefully they carry that through into the main rooms soon. Staff were a good laugh and very helpful and friendly! All in all its not a terrible place if you are looking for a budget stay.
The location is as we wanted .. On the front... We had 3 rooms all small and a bit old fashioned, but fair for the price! The breakfast was top quality which is essential to me in a hotel. The restaurant is really excellent and the staff are terrific. The bedrooms were too hot for comfort and very small.
Lovely surroundings , great view , good service, p,easing staff. Afternoon tea-sandwiches were lovely , scones dry , cake dreadful , pana cotta too sweet. Ate sandwiches and scone on site rest brought home In A doggie bag I doubt if any of the patisserie was made on site , very mass produced , the brownie was over sweet , the carrot cake one of the worst I have ever had and the topping dreadful. The doggie bag of stuff I brought home ended up on the garage roof for the gulls .
We stayed here for two nights in room 24 , it was quite small but very clean and comfortable with a small bathroom with a shower again very clean . The dining room and lounge bar has a lovely view of the bay . The food in the restaurant we found was very good and a nice varied menu . We also enjoyed the breakfast with plenty of choices .
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