Chandni Victoria, BW Signature Collection Hotel, Mississauga

The property is very clean, so were the rooms. The clerks were very accommodating when we needed extra sheets, comforters… The location isn't the best, frankly, 8 minute walk to the closest bus stop and buses come by every 20-30 minutes and are usually very crowded. There's also no laundry on site and the closest laundromat is 2 buses and 35 minutes away -if you're lucky. Continental breakfast is the same everyday. Bag that contains: 1 Croissant with a small butter and strawberry packet, 1 Egg and Cheese sandwich, 1 Apple juice, 1 cupcake. A little variety would've been nice. Stayed in a room with a queen sized bed. Bathroom is good, mattress is too soft, personally made me uncomfortable sleeping in. Internet is decent, NO DESKS OR CHAIRS, surprisingly. Iron available. Not worth the price (120CAD per night) but it's the cheapest we could find. If I'd stay there again -I wouldn't mind but I'd make sure it's short-term. Bring lots of clothes.

It was nice. Very close to airport and not too far from downtown Toronto. I would recommend this spot if you were trying to find a good hotel that is cost effective! Walk-in shower was very large and perfect for couples

You get what you paid for. It's affordable and convenient. The room were not super clean... The breakfast is a grab bag of cold things in plastic wraps. The hotel is next to an event venue so it was very noisy, loud music, people in the parking lot talking loudly at 3 am... If you're on a budget it's alright.

You get what you pay for. Buyer beware. The hotel needs a complete overhaul. Renovation should definitely be considered a high priority. Paying extra for adding a little love to this hotel would be worth it.

Very nice hotel, big room and also clean, the employees at the reception are kind and helpful. The breakfast is good, they give a lot for a breakfast per person. Close to the airport and easy to find. If we go back to Toronto, we will book again. We are very happy with their service.

It was a comfortable stay. they provided nice atmosphere and clean service. As I left the hotel early in the morning, I was not able to experience breakfast and the next time I need to stay near The Toronto Pearson Airport, I definitely would like to stay in this hotel so that I can experience more.

This is in a peaceful area, with open fields around it and very little traffic, so slept well. The air-conditioning works well. Although it's near the airport by Toronto/Mississauga standards, it's five kilometres, so you have to get a taxi. And the downside is breakfast is just a bag you get at reception.

Once I found the place (location is NOT quite as described online) check-in was quick. The bed was comfortable, but the shower sprayed all over the floor (who thought the plain hanging curtain was a good design?). The bed was super comfortable and the heating controls were easy to figure out - unlike the TV remote. The front desk guy spent 10 minutes and finally figured it out, though he is not sure just what he did to make it work. Check-out took longer than I hoped; the staff did not have the clearance/knowledge to apply my Best Western vouchers. They did sort it out - after I was 3,000 km away, at home.

My disabled wife's check in was delayed for almost 1hr by front desk staff that were unable to confirm a reservation that I made on the Best Western website and a Confirmation Number was provided. Even a cup of complimentary coffee during the wait was discouraged by staff because of concerns that a customer may not have a confirmation number. My wife has anxiety and she traveled by herself. She was then treated as without having a confirmation, she would not have a room to stay the night. A tortuous situation for someone that has anxiety. At least allow the coffee to calm her down, don't be so cheap with customers and potential customers.

Best Western Chandni Reservations, General Manager at Chandni Victoria, BW Signature Collection, responded to this review
Dear Guest, we apologize for the inconvenience caused. However, we would like to bring to your attention that we couldn't identify if the guest was disabled as there were no signs to indicate the same. We would have certainly gone out of our way to make the guest feel comfortable had we known but would still like to apologize for whatever the guest went through. Secondly, even though the guest had the booking confirmation, the reservation was not reflecting in our system due to a technical glitch, which made it impossible for us to check the guest in. We requested some time from the guest to sort it out and asked the guest to be seated in the lobby. Despite many unsuccessful attempts to sort the issue out and check the guest in, we handed over a room key to the guest so that the guest would not have to wait any longer in the lobby. Thirdly, we never discouraged the guest for a cup of coffee. We have a tea/coffee maker in the lobby specifically for guests and visitors which is complimentary for all , 24x7. We once again apologize for the inconvenience caused and look forward to serve you again in the future to make your stay a memorable one.

Booked for two nights only stayed for one - that's how bad it was. Got barely any sleep as we could hear banging from the neighbors room at all hours of the night (this place need more / better soundproofing) and the AC was really loud too. Bed was really sinky which didn't help. Other minor issues included a leaky shower head that sprayed everywhere and AC was covered in dust. Was given no option for refund for second night as we booked through a third party and not the hotel (even though we paid at the hotel). Never again would rather sleep in my car.