Best Western Premier Airport/Expo Center Hotel, Louisville

This was a great hotel to stay at. everyone was super friendly. Our Room was clean and very comfortable.The breakfest was great and there were many items to chose from. Having the airport shutte was great.We also were allowed to leave our vehicle in their parking lot for 21 days without having to pay anything. I will definately stay here every time I need a hotel in this area.

This was a great hotel to stay at. everyone was super friendly. Our Room was clean and very comfortable.The breakfest was great and there were many items to chose from. Having the airport shutte was great.We also were allowed to leave our vehicle in their parking lot for 21 days without having to pay anything. I will definately stay here every time I need a hotel in this area.

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Dear Judy E., Thank you for your great review. I appreciate all your feedback and am excited about it. Thank you. I have one question, you rated us a 1 out of 5 yet loved everything about us and we will see you again. Yes? No matter what, Thank you. We appreciate you and looking forward to your next visit. Regards Simone Mangold

This is a very attractive hotel and the staff is pleasant. Our room was nicely prepared for us when we checked in, but after the first night we had to do our own housekeeping, even after the HK staff asked if we needed service. There was a random pile of furniture in the corner of our room, but we weren't sure what we were supposed to do with it. The ice machine on our floor was out of order the first two days of our stay. The door to the supply room next to it was left open and there was stuff all over the floor, like rags and things. It looked very filthy and gross, not something hotel guests should see. I had called the week before because our flight would be arriving late and we needed a ride from the airport. The man I talked to said we should take an Uber or Lyft and the hotel would reimburse us for it. Same if the van wasn't available the next day to take us back to the airport to get a rental car. That didn't turn out to be true - since our flight arrived outside of normal van hours we were not reimbursed. However, when the van driver didn't show up the next morning the front desk lady called for a Lyft and the hotel did pay for it. Breakfast was the usual waffles, powdered eggs, etc. They kept running out of juice and one morning just brought out two 64 oz bottles so we could pour our own. Over the weekend they “ran out” of waffle mix an hour and a half before breakfast time was over. The breakfast staff seemed overwhelmed. After breakfast on both weekend days there was trash and spills from the breakfast area all the way to and into the elevators. Overall, the main problem seemed to be a staffing shortage, which seems to be the case everywhere. When things were done, they were done really nicely and well, like the way our room was made up when we first arrived. And regardless of the challenges, all of the staff we encountered was polite and pleasant.

Love the make overall we slept well what really I liked was our room was right off the Elevator didn't have to walk the long hallway bad knees ice maker was right out the door overall the stay was wonderful.

Although shuttle says expo center on the side, it does not go there. Breakfast was subpar. Could not get extra towels when needed because they were out. It would be OK for a night but for longer stays, I wouldn't recommend.

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Dear Reneckert, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately Towels are on back order. Still a problem that persists since Covid, but they are ordered. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Simone Mangold

We arrived 3 and a half hours after our check in and the room still wasn't cleaned. Then when we finally got into our room, the cleaning staff had left behind the disinfectant cleaner. Good thing he/she did because I had to clean poop and pubic hair off the toilet and dirt around the tub drain. It was disgusting to spend $150 for the night and have to clean it myself. I informed the front desk of the issue, and I was told they would notate it for the boss. I usually stay with choice hotels, but I thought I would give Best Western a try. It was a huge mistake.

We were not given the room we paid for the first night, however Micheal at the front desk went above and beyond his job duties to make sure we were in a double bed the next night. Micheal definitely made up for the unorganized chaos the night before. Staff was very kind. Breakfast was good!

After a long, flight I came to check in at night around 9:00. THE BAD The lobby area seemed to have many people of all ages hanging around aimlessly. The desk attendant, Grace, did not welcome me, smile, or seem the slightest bit interested in my presence. She made sure to let me know that I had reserved with a 3rd party, and she unnecessarily repeated it aloud with my payment procedure. Grace did not look at me when reciting the rules to the hotel, the buffet, or the pool. Again, she was visibly irritated at having to interact it seemed. The common areas needed a good cleaning with a decent broom; bits and pieces of trash were in the hallways and elevators. The noise from the boys' basketball team guests on my floor was at times, unbearable but thankfully it only came it spurts. The next evening around 9 o'clock I realized that I had left my glasses with my ride and was not able to see very well. I went to check if the desk could help me with an unusual request and had an extra pair in lost and found, but Grace cut me off before I could finish my question. "No one has turned in any glasses; I have been here all day." THE GOOD My room was very nice and clean. The toiletries were plentiful and good quality. There is plenty of parking. The breakfast area is kept clean and the offerings are fine/standard. I had to check out at 3:30 AM and the front desk attendant gave me a smile and a thank you. (He should be working the day shifts.) The price was good via Tripadvisor Plus.

We had an excellent stay at this hotel. The staff could not have been more friendly and attentive. The rooms were clean and comfortable and felt newly remodeled. There were plenty of outlets and usb ports. The beds were comfortable and breakfast was included. This hotel was very close to our event at the convention center, close to gas stations and restaurants. I'd stay here again!

We were with a big group for a volleyball tournament, they had our rooms all ready. We came straight from the airport and the shuttle picked us up quickly. They set up games for the girls in a large room and just made us feel welcome!

Rooms were very nice and food was good with a variety of options staff were very friendly and helpful and hotel is centrally located to loads of major attractions which was nice for getting to and from attractions

We went on a trip as a club through our University about 500 miles away for the national Ag Expo. We all found ourselves tired and had a little trouble with our room when we checked in but the front desk transferred us in and Mike was there to switch our rooms for us. Always a happy person when you walk in and truly enjoys his job. When we wanted something to do as a group Mike truly knew hospitality and brought out giant Jenga and giant Connect 4 for the 16 of us to play and have a good time in the conference room. Called a week later about accounting issue and he had no problem getting my answered figured out and we will definitely be heading back next year to the same hotel.

charged almost 340$ for my dog although i didn't bring him until the final night i stayed 3 nights all days were paid for on priceline so why was i charged that much on separate days charges days later

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Hello roechelles 2022. Thank you for reaching out to us. As I recall there was a duplication with the billing and it has been refunded since. We are so sorry for the error. I hope you enjoyed your stay otherwise and will consider staying with us again. Stay safe, Simone Mangold

Came to Louisville to attend a funeral got stuck for 2 extra days thanks to Winter storm Landon. Fortunately we were staying at the Best Western Premier. Heather and Mike we both very friendly and accommodating. They even made plans for extra food to be brought in. The hotel was very clean and comfortable and everything was done to make our stay as enjoyable as possible

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Hello ddemburdon, Thank you so much for your great review and pointing out Mike and Heather. Both sure know how to take care of our guests. We hope you made it back home safe. Please consider us, the Best Western Premier in Louisville as your destination for when you come back to Louisville. Sincerely Simone Mangold

I am a local and a supervisor of a customer service center so I'm pretty familiar with what it takes to provide exceptional customer service. I needed to find a availability quickly because of the heat issue within my home in the middle of winter. They not only accommodated my needs but made sure that I had everything I needed and even with issue I had with booking online which was my mistake.. they fixed it there's no problem. Every employee that I communicated with throughout my 3-day stay was beyond a great experience. This is definitely a place I would recommend for a family stay or a business stay. The room was clean, friendly environment and even a great breakfast that comes with the stay.

This hotel was exactly what we needed. I am a small business owner and we needed a place to base our operation while we were in Louisville. The staff was incredibly friendly, the rooms were well-appointed and comfortable, and the breakfast was a great time for my team to roundtable and plan out our day.

Everything was wonderful but what sets this hotel apart from any other we could choose was their hospitality!! Heather, Tosha and Pat were amazing and absolutely are the reason we will return. Every need we possibly had Heather went above and beyond!! Tosha and Pat made our check-out and breakfast experience very pleasant. My family and I had a very nice experience at this hotel.

I checked in for 2 nights bathroom was dirty. Next day still dirty had to call front desk and night front desk lady had to come up and clean it in middle of night! When I checked out I asked for a discount they said they would. I got my credit card bill and they gave me a discount of under $2 of what I was supposed to pay!!!!!! Have emailed them and haven't gotten a response!

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Dear Tannadk, Thank you for talking with me. I am glad I was able to clear up the misunderstanding with the $2 and the actual Credit. I would like to apologize again for bathroom and miscommunication in not getting it cleaned. I am so sorry. I will get this taken care of on property level. This is not the typical way we clean our rooms. I hope this will not keep you from coming back and we can welcome you back the next time you come to Louisville. Thank you again for your feedback and happy Holidays Sincerely Simone Mangold

Staff at this location is amazingly friendly, courteous and professional. They made sure our group was happy with the accommodations and services. Hotel overall is perfect and my room was beautiful and totally clean

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Dear VictorP Thank you so very much for your kind review. We truly appreciated you and your group for choosing us and enjoyed having you here. We hope to see you again here at the Best Western Premier when your Travels bring you back to Louisville. Sincerely Simone Mangold

My fiancé and I went to the Jack o Lantern Spectacular and this hotel was nearby and was clean, the staff was nice, very helpful, and pet friendly which is always a plus for us! The gentleman checking us in was super helpful with explaining all the charges and the fees and we were also able to split the payment into 2 separate cards so that my fiancé and I could split the bill! We enjoyed our trip and this hotel made it less stressful for us!

My father and I used one of their banquet rooms to throw a Surprise Birthday party for my brothers who are turning 25 this week. Huge, spacious room that held our group comfortably. Everything went perfect. Staff were accommodating, helpful, and friendly. Also a special thanks to Miss Chelsea Fox! She was very sweet and kind, and offered so much to help make sure this was an unforgettable memory not only for us, but for all the rest of our attendees! 10/10 recommended for any type of party, conference, etc.

Great stay, very nice, clean, and friendly hotel! I will definitely stay there again. Only real issue the only working I've machine is on the first floor and that should be something that is told to customers

This hotel is very clean and well kept. I had an excellent night sleep on their comfy bed in their lovely room. Very beautiful hotel! The employees go above and beyond to make sure your stay is as enjoyable as possible. They are extremely friendly, positive and helpful. I'll definitely stay there again next time I'm in the area!

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Thank you so much, Justinlhorn0915 for this great review! Can't wait to welcome you again. It surly was a pleasure. Please stay safe until next time. Simone Mangold

Dirty and gross. Staff not helpful and never anyone at desk. Lobby was hot and nasty. Room was nasty. Pool wasn't very clean. Eggs were wet and bacon rock hard. Hair all over my bath rub, crumbs on floor and the air-conditioning made horrendous noise that made it impossible to sleep.

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Dear Amandajasonfrank, as I already mentioned on Medallia, we are very sorry for the troubles you encountered. Staffing is still an issue which is causing a lot of these problems. I am very sorry for this. I was not aware of your Air-conditioner so thank you for mentioning that. I will have someone take a look and see what the problem could be. Again our apology. Sincerely Simone Mangold

The staff was amazing! They answered any questions we had and helped us with whatever we needed. Breakfast was good! The hotel was very clean, which is very important during the pandemic. Overall our stay was better than any experience I've had with hotels in the past! Excellent job!

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
lemullins23, thank you so much for your great review! It was a pleasure having you here and we are looking already forward to your next visit here in Louisville. Stay safe! Simone Mangold

We stayed an Best Western for a basketball tournament. Everyone was friendly and the night manger was so awesome and friendly. The rooms were clean and neat. The sleep comfortable and had a great night sleep

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Thank you so very much for this great review Aliciashaw38! We appreciate your positive feedback about your stay and hope to welcome you back next time you are in Louisville. Simone Mangold

Traveled with several other parents and several kids for a basketball tournament. THE STAFF AT THIS HOTEL were AMAZING!! Helpful, accommodating, polite, just...out of this world. Because of their attitude, willingness to answer any question with a smile, competency, it took so much of the stress of traveling off our shoulders. They were genuinely excited for our kids, eager to hear how things went out the tournament, and helped make everything smooth as possible.

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
It sure is good to hear your positive feedback, jwynn425. Thank you so very much. It was fun having you and your kids here for the tournament. I appreciate all you did and we are looking forward for your next visit. Stay safe! Simone Mangold

I checked in with the general manager she asked for a credit card to put on file for incidentals. She handed me my card back and told me that is was declined, she told me that that she tried charging 2 different amounts for $100 more than I owed. By doing that the bank locked my card for fraud on July 4th, a holiday, on the first day of my 6-day long trip. She also told me that during my stay that I will not receive any housekeeping services, I should have known then not to expect much. I asked the gentlemen that was on duty with long hair (he looked very unprofessional with a logo t-shirt and gym shorts on) that was outside smoking for more towels; he told me to give him 10 minutes. When I came back down, he started flirting with me and asked me to do some hand trick and when I did, he said "oh, nice you don't have a ring on". I did not find that appropriate. I didn't get anymore towels during my stay. In my room there was hair all over the toilet, a huge hair ball next to the bed, yellow stains on 2 of the pillow cases, the thermostat battery was blinking, half of the TV channels were fussy and un-watchable, and the was NO battery in the smoke detector. When I checked out, I shared some of my concerns and all she had to say was "Oh I'm sorry to hear that". I asked for a receipt, but she said the printer wasn't working so she would email it to me; 4 days later and I still no receipt. A parent with me checked out right after me & was offered her a $100 credit off her bill.

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Hello Tiffbegin, Thank you for your feedback. Without it we don't know where we need to improve so thank you. I hope your Credit Card is no longer locked? Michael (the hairy gentleman) has medical conditions. Because of us he has a job, he improved a lot and has doctor requirements for special clothing. The flirting was just him being nice. His partner would not be very happy about this. Due to the inconvenience I adjusted $146 plus tax of your bill on 7.15.21, so you should be seeing a credit of $168.63 on your CC if not already then by tomorrow. We are truly sorry for your stay ending the way it ended but do hope to see you again to show you how different it can be next time. Sincerely Simone Mangold

The room was dirty when we checked in. The staff told me “I get what I get and to deal with it.” I was handed sheets and told I could change them. I had to get my own towels if I wanted clean ones. The cleaning service final came to my room once I found the manager and the nice young man vacuumed the room. When I was waiting I offered to leave if they would credit my money back. The lady at the front said “ I won't do that, I am Busy and do not have time for that.” I asked for manager and found her on 3rd floor. She sent a nice boy to clean our room. I then went three days without towels. We were offered “ stained pool towels, if we had to complain.” I ended up buying beach towels and using our own.

The room was clean. That's the only good thing I can say. The public areas were filthy. The floors were disgusting in the halls, lobby, and elevator. The stainless steel surfaces were covered in splatters and fingerprints. There were home depot buckets with water in them in the hallways. Not a single ice machine worked on ANY floor or wasn't even there. The front desk phone was busy for the entire 2 night stay. The location was a scary part of town where people used the parking lot to speed through to get around a traffic light. The hot breakfast was burnt/black sausage and biscuits you couldn't bite into. I even heard a staff member say to wrap up leftovers to use the next day.

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Dear VonnieVu, Please let me look into this a bit further. I am so very sorry. Three is a lot that should not be and will definitely not be after this email. I appreciate your feedback but am very sorry you had to experience any of this. Please feel free to contact me at the hotel as I am most times available. Sincerely Simone Mangold

I enjoy my stay there every time. The staff is very friendly and are willing to accommodate your every need. And the breakfast is nice due to circumstance (covid). Will definitely be staying again in the future!!

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Thanks, Elijah! We are looking forward to your next visit. Please give us a heads up prior to your arrival so we can get you pre-assigned and ready to go! See you soon! Simone

Let's just say I won't stay anywhere else no more. The staff is amazing kind and very caring. The rooms are very clean and cozy. The breakfast food was good. The pool Area was nice and clean as well..

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Hello Lindseyjewell1993, Thanks so much for your Review! We appreciate your feedback! I will make sure to pass it on to the staff. We can't wait to see you again soon. Until then, stay safe!

The only reason we stayed here cause on the website it shows a nice bar and big pool. When we get there the bar is closed and the pool might as well be off limits with time slots and 100 people waiting. Then we get to the room and it was average, but the bed made a loud pop every time you move. Like it was on a thin tin frame. Breakfast was served till 11 I arrived at 10 and 2 strawberries and a couple bagels were left. Keep in mind 160$ for room. To top it all off the front desk lady denied me even 30 min late check out without paying another night. I have never had a problem with that if needed by any other hotel. Overall if I had to do it again I wouldn't pay any more than 80$ for your average rooms if that!

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Dear Levinewman70, I wanted to thank you for your review and feedback. Things have been a bit different these days but luckily since June 11th, we were able to make some changes in regards to the Pool, Breakfast, and so forth. However, when you stayed with us, we were still following Best Western and Kentucky Covid Guidelines. Now, these are State-enforced Guidelines. Bar's, in general, was not open. At that point, you were not allowed to sit at a Bar and our Bar is part of a Restaurant that we were not able to run. To have the Pool open we had to follow protocol and sanitize between sessions. Families had 1h to swim. Depending on demand we even extended our hours but, we cannot satisfy everyone. I am sorry that we were not able to accommodate you at that time. We do restock our Breakfast until it's over. Could have been an oversight? I am not sure but a simple "do you have any more strawberries" sometimes does the trick. I will have to check with the Front Desk Lady because due to Covid we did not clean the rooms the day of check out and to push to charge a fee was unnecessary. I am very sorry for that. Now since June 11th, we started our Buffet and offering on Weekends the hot Breakfast again. Our Pool is back open to all with the request to maintain social distancing in mind. Face Masks are not required if you have your vaccinations. Otherwise, they are recommended. Should you change your mind and decide to come again, we would love to welcome you back. It was a pleasure having you here. Please call us directly prior to your arrival and I will pre-assign your room and arrange the pre-checking myself. Have a happy forth of July. Sincerely Simone Mangold

The front desk clerk was very friendly and helpful with all my needs... I was very pleased. I just wished the pool was open. That was the main reason I booked that specific hotel. But we made due and sleeping comfortably made up for it.

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Hello leeshinedradavis44, Thank you very much for your review. We appreciate your feedback. I am so sorry that the pool was closed due to some unforeseen circumstances. We are hoping to see you again soon so you can enjoy the pool afterall. Until then, please stay safe.

Employees were great! Nice, kind, helpful. However, the Best Western Premier Website advertising notes a hot buffet free meal and indoor pool. There is no mention of any restrictions on use or access to these amenities. We hae kids and grandkids. We always book rooms with a pool and hot buffet breakfast. We paid $259 for the rooms and these amenities. No hot breakfast. No milk! Poor quality food. Had to beg to use pool for 1 hr.! Skip. No 'Premier' here.

Simone Mangold, General Manager at Best Western Premier Airport / Expo Center Hotel, responded to this review
Dear mrjameskentucky, First I would like to apologize for the inconvenience you and your family encountered with the pool not being available at the time of check-in. As I recall you demanded a refund for the Amenity and your final Bill was nowhere near $259. Were your kids able to take advantage in the morning we had talked about? I also called your room when the last group canceled their pool time and talked to your son to please let you know that we had an opening and we would hold it available. I looked at our Best Western Website again just to verify but our site still has the information up about our modified Breakfast Service. Are you maybe talking about the Tripadvisor Website? I will see if we can make some adjustments on their site. It was a pleasure serving you and having you with us. We hope that restrictions due to Covid19 will be lifted in the near future so our Amenities will be back to normal. Best wistes Simone Mangold

We were visiting our son at college and he dropped us off late Saturday night for our flights the next morning. We had prearranged a taxi through the front desk, before we made the reservation. Big mistake!! After a hour of waiting and multiple calls to the taxi company they could not find a driver. We ended up begging another guest to take us to the airport because we were going to miss our flight. Thank you to the people from Ohio.

This place is so sleek. You look so good and it's so well-designed. With outlets and USB ports everywhere, too the HDMI hookups underneath the table next to the TV so that way you can hook up consoles. The staff there is amazing. They're friendly and inviting and make you feel like you're staying at your family's house

The parking lot was so icy you could barely get to the front door. No snow/ice wasn't falling at the time of our trip, just no clean up was done. The bed frame has a metal skirt that sounds like a pop can every time you move. Pretty sure I watched someone drug out of a car on something in the parking lot then put back into the car. Sketchy area. Watched a car get broken into in the apartments behind the hotel. 2 inch gap under the room door so could hear everything in the halls. Pool was open and clean though by appointment! Staff was great and courteous!

Affordable rate and had very nice clean rooms and the staff was very accommodatting. Wish we couldve used the pool but you had to reserve in advance due to the virus. Breakfast wad good as well for it being grab and go

Simone Mangold, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Skillz513001, Thank you so very much for your review. We appreciate you taking the time to give us feedback on your stay. We hope to get to welcome you back again so you can use the Pool next time. Give us a call ahead; we are happy to make and exception and preregister you on the sign in log. Until then, stay safe and stay warm Yours Simone Mangold

We stayed here as a stopover fro one night. The accommodation was excellent, and the staff very helpful and courteous. The "grab and go" breakfast was one of the best I've had in these days, and the location made it ideal for a quick trip into the city for dinner.

Simone Mangold, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello Derek, Thanks for the feedback on your stay and especially on the Breakfast. It was our goal to provide Grab and Go Breakfast with choices. We understand not everyone has the same Diet, likes the same foods or perhaps has allergies. We try to have something for everyone available. Again, thank you so much for pointing this out. Thank you. Sincerely Simone Mangold

This was the best experience I had in any hotel, the staff were great willing to assist in any way they could, even when it came down to breakfast, they wanted to make sure we got something eat. The rooms was clean and had a fresh smell of washed linen. Bathroom was neat and orderly. Great place to stay.

Simone Mangold, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Texas to Kentucky. Oh how I can relate to this long trip as my son is in the military and moved not to long ago all the way from El Paso to Ft. Campbell, TN. We drove the whole distance and it was interesting to see the change of nature, from desert to wooded hills and so much green. But anyway, thank you so much for your great review. I appreciate you taking your time out of your day to give us feedback on your stay. Thank you so much. I hope we get to see you again in the near future. Warm Wishes Simone Mangold

The hotel had been recently renovated so it like brand new! The staff is friendly but professional. Great accommodations and free continental breakfast. Located is close proximity to the interstate and local attractions.

Simone Mangold, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
A home away from home we are. Thanks for this compliment. We appreciate this feedback and hope to be your home away from home on many more occasions. Thank you. Take care, be safe and stay healthy Warm wishes Simone Mangold

I was there for one night on a recent trip. Hotel looks pretty new, so everything is in tip top shape. Front desk staff were extremely pleasant checking in & out. I definitely would stay here again. It's just a short trip into Louisville from the location.

Recently renovated. In fact, I think they had only been open for a week before we stayed here. The decor of the room was done in shades of gray. It was very nice! Combined with the blackout curtains, we had no idea when morning came and wanted to continue sleeping. The mattress on the bed was amazing. The TV channels were jacked up. All the local TV affiliates were on sub channels of 43 and 44 instead of being found at the lower end of the dial. All the stations in the single digits, tens, and twenties were not in digital. The bathroom was also very small. The door when open was in the way of the toilet. Breakfast was “grab, go, and microwave” due to COVID, which I though could have been done better. I stayed at another Best Western that handled the buffet-style with the cooks dishing the food out themselves. All they had were reheatable breakfast sandwiches, donuts, fruit, and yogurt. I did take issue that I felt a little snowed on the rate and didn't get what I booked and paid for. Apparently, the hotel industry in Louisville suddenly found that they weren't going to get the crowds they had expected for Derby. Many places began to lower their rates several weeks before. I booked a suite. Instead, I got a room that had a sofa off to the side of the bed. One of the reasons I booked here was because I thought I was getting a suite at the same rate as one of the normal rooms since the government rate is static and was lower than their regular rate for that room type. The same set of pictures happened to display for the suite and the standard king room, and each set showed two different rooms. I asked the person at the desk, who happened to be the manager, and she said that I got an upgraded room, that the standard rooms do not have sofas. I've been in plenty of standard rooms that have sofas. I could have just as well booked the standard room at a rate less than the government rate. This wasn't a suite. The pictures and description were misleading. They need to fix the pictures. A better description for the room would be “king deluxe”. Also, while the rates had come down they were still somewhat elevated. I was expecting a crowd. Instead, the parking lot was nearly empty the next morning. The room was nonrefundable once I booked it. While the hotel is close to Churchill Downs and sort of close to the airport, it's not on the side of those things everyone vies to be. Like most cities, Louisville is centric towards certain areas. Everyone wants to be on the east side. We wanted to as well, but it wasn't too far off path plus we thought we were getting an excellent room at an excellent rate. The hotel is not in a great area of town. Really, it's in a rather odd place. Their going to have a uphill battle, and I see them mostly attracting the unknowing business traveler. What few eating choices their were were generally working class establishments. Their was a pawn shop with rolling steel doors across the street. There is nothing there to do. Again, you want to stay on the east side. Although the room was nice, we ultimately wished we had stayed on that side of town. It was around everything we were doing. The manager was really nice though. She gave us two bottled waters when we checked in.

Simone Mangold, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello NoCleverCreation, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 5024482020. Sincerely, Simone Mangold General Manager Best Western Premier Airport/Expo Center Hotel

This is a little late but.... we booked about 15-20 rooms here in February 2020. My dad was in a car accident and didn't survive. Most of the family lives out of town so we booked this hotel for us and the visiting ministers. The rooms were super clean and nice (and I am a bit of a hotel snob), and the staff was extremely helpful in everything we could possibly need for those few nights. But that was just the start.... where we really felt that the hotel was superior to others that we have stayed in was, Ashley C., the bartender. Our days were fraught with sadness, stress, and so many decisions. By the time we got back to the hotel each night we were totally frazzled and in need of a stiff drink! It was almost closing time (both times) but Ashley told us that she would stay as long as we needed her. And, boy, did we need her! It wasn't just for the drinks. It was an opportunity for our immediate family to spend some much needed time together that wasn't at the funeral home. A chance to relax, share memories and laughs. She NEVER made us feel rushed. She was compassionate and a much needed “ray of sunshine”! Words cannot express our gratitude for her kindness at a time of need. THANK YOU, Ashley!!!!! The Nugent Family

Simone Mangold, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear MorticiaGail, Thank you so very much for this great review. We have been closed since March and are about to reopen back up by the 24th of August, or I would have seen your review sooner. We all here from the Best Western Premier recall your family and the unfortunate event that brought you all together. Again our condolences. Calling Ashley a "ray of sunshine" made me laugh because that's exactly what she is. Again I appreciate you for the review and for pointing out the great service she provided. Please stay safe and God bless. Sincerely Simone Mangold General Manager

This Property was recently renovated & was Amazing! The most elegant BW Hotel we have ever stayed at! Grace, who checked us in was most helpful & very pleasant to deal with. With employees like this, BW has really raised the bar! She was a joy to speak with & took care of any needs we required in our room! Way to go BW!

Simone Mangold, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Sgt. Rock 9235, Thank you so very much for your review. We truly appreciate your feedback and to point Grace out for her service. I will assure that she will be made aware. Please stay safe in this crazy time and we hope to welcome you back in the near future. Sincerely Simone Mangold General Manager

Stayed at this property last September for my 50 year high school reunion. Only complaint was that they ran out of bourbon and Diet Coke half way through our celebration. Running out of bourbon in KY is blasphemy! I recently reserved three rooms for my wife and I and extended family members. When we went to the bar I jokingly probed the bartender, "Hey! We're not going to run out of bourbon again are we?" After hearing about my first stay she was very apologetic even though, as I found out later, she was not an employee at that time. Low and behold, the bar suddenly was out of Angel's Envy soon and did not have a backup bottle. They had every type of Bulleit bourbon on planet earth, but no Angel's Envy. Of course we took advantage of the opportunity and jokingly made light of the situation. Now onto a more serious review of our Bartender, Ashley I can't remember her last name but I believe it began with a "C." My family as well as others at the bar had a wonderful time chatting with each other and her. She was extremely delightful, courteous and professional, interacting with everyone there. I approached her after we decided to retire to our rooms and thanked her for helping us get through a very trying evening as we were preparing to bury my mother the next morning. I can't express in words my gratitude for the compassion exhibited as she found out. It's one of those situations where one had to be present to understand how important it was to me and my family. Thank you Ashley! BW is blessed to have you on their team.

Great customer service. After realizing that we needed to upgrade our room last minutes, we called and spoke with a lovely young lady Ivory who helped up with our room needs. Her supervisor Alton was able to help us with our room rates so we could enjoy our weekend without the worry of an extremely high hotel bill. Thanks Best Western!

The service was great! !! The staff members we encountered were very friendly. The hotel was very neat and clean! the breakfast buffet was Delicious!!! Staff: Pingaia - Aaron, Sandra, Devi, Krishna were very helpful!

Great customer service, especially a very nice employee named Pingala Icrishna who helped out whenever she could! Plus, the whole hotel was clean and a great price to boot! Would whole heartily recommend!

Traveling with a large group can be challenging but the staff at the BWP made it super easy. Alton and his team made the check-in process quick and efficient. Alton and his team were attentive to our needs and worked diligently to ensure a positive experience for their guests.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you so very much for your great review. It took a lot of Teamwork to make this happen and this Team surely got it done. We appreciate your feedback. Please let us know if there is anything else you may need or that we can do while you are here. Sincerely Simone Mangold General Manager

what a nice stay from the moment we got in the door till we left everyone was nice the rooms are beautiful and CLEAN!!!! the breakfast was so good i hope the managers of this place looks at this i will say the front desk lady was so sweet and FUNNY SHE! My 2 year old even gave her a hug and she gave him candy thanks to everyone at this hotel!

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear madison719 Thank you so much for your kind review. We are excited to hear that you truly enjoyed your stay and even your son had some great experiences. Candy is always a good thing. We hope to welcome you again on your next visit to Louisville. Sincerely Your Team here at the Best Western Premier

Hotel is clean, comfortable, and well maintained. Chelsea, at the front desk, was wonderful. She went the extra mile at checking to help us get checked in. The room was clean and quiet. Would definitely stay again.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello HeatherP959701, Thank you so much for your review. It was great to hear that you enjoyed your stay and everything was clean and quiet. We are looking forward to your next visit when you come back to Louisville. Sincerely Simone Mangold General Manager

My husband and I stayed at this hotel while we were attending the National Farm Machinery Show. From the time we arrived to check in until the time we left, the staff was very friendly and always tried to accommodate our needs. All of the staff made us feel welcome and appreciated. Our room was clean, the bed was comfortable and breakfast was good.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello shouldbeskiing, Thank you for your great review. We appreciate the feedback and hope to welcome you back on your next visit to Louisville. Sincerely Simone Mangold

Very nice place to stay. Was recently remodeled. Staff was very friendly. I would have gave this a 5 star but one of our rooms did not have hot water and they did not fix it. Otherwise I would definitely stay here again.

I've stayed at this location multiple times. Never had a complaint. The hotel is beautiful (it's new). Nice decor. The bathroom is smaller than expected but I managed. Would definitely be returning. The location is great. Lots of restaurants around.

From my understanding this hotel just reopened after a 2 year renovation. How in the world do you spend two years on a renovation and leave out closets? When I was moved rooms I asked about changing to a room with closets. I was basically laughed at and told most did not have it instead they had a hook that hung on the door. Have you ever ironed a shirt and had to hang it on a hook and not a hanger to keep it wrinkle free? It does not work. I would expect this type of rooming experience with a microtel or other economy level hotels. NOT with a PREMIER Best Western. I travel all over the country for my work and even in downtown Manhattan, my rooms were larger than this 12' x 12' big enough for a bed only, sized room. The pictures were very misleading on the size of the rooms. And no where in the description did it state there was no place to hang my shirts for work. There wasn't even a place to stack my bags after they were unpacked. Incredibly disappointed in the greed shown in the remodel. It is obvious the remodel was to impress when you enter the lobby, not your individual room.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear 563deder, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Actually the installation in these rooms is to begin next Monday. I hope you will consider staying with us again in the future when your travels bring you back to Louisville. Sincerely Simone Mangold

What a beautiful hotel! I only stay at Best Westerns and this is the 1st time I have stayed at a Premier, I was excited and had high expectations. Alton exceeded those expectations. The guest room was flawless and truly seemed like I was the only person that had ever stayed in there as there was no wear and tear whatsoever and beautiful modern decor. Breakfast was great as well, beautiful and spacious breakfast area!

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello Sheena G, Thank you very much for your great rating and even better review! We pride ourselves in taking care of our guests and, hopefully, exceeding your expectations. I am glad this was the case during your visit with us. We hope you choose our hotel again, the next time you are in Louisville. Sincerely Simone Mangold

I stayed at the BWP for business, I am the liasion of a company that provides lodging to military applicants the day before they go to MEPS or boot camp. We stayed due to our site hotel not having enough rooms. The staff was accommodating and sincere, making sure our applicants were taken care of every step of the way. I throughly enjoyed Alton and Ashley, as they made the check in process smooth and hassle free. Highly recommend those two individuals, they are the best of the best. Also the third shift front desk agent, who I did not catch her name, was excellent as well. Definitely look forward to further business with the BWP!

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello LifeofTy123, Thank you very much for your great rating and even better review! We pride ourselves in taking care of our guests and, hopefully, exceeding your expectations. I am glad this was the case during your visit with us. We hope you choose our hotel again, the next time you are in Louisville. Sincerely Simone Mangold

The best part of my day was sitting at the resteraunt lounge with the very best customer care and service in a long time. Ashley C. You Are The Very Best! Highly recommend this Hotel and you better keep Ashley!

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you very much for your great rating and even better feedback on Ashley! Ashley and us pride ourselves in taking care of our guests and, hopefully, exceeding your expectations. I am glad this was the case during your visit with us. We hope you choose our hotel again, the next time you are in Louisville. Sincerely Simone Mangold

The hotel was very clean and the service was great. We got in late after a conference and we were able to check in quickly because the front desk had all the paper work done and ready for our arrival. It was easy to get to with our conference being downtown Louisville.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello Bryang374, Thank you so very much for your great rating and even better review! We pride ourselves in taking care of our guests and, hopefully, exceeding your expectations. I am glad this was the case during your visit with us. We hope you choose our hotel again, the next time you are in Louisville. Sincerely Simone Mangold

From the time we checked in with Alton, we felt like cherished guests at a high end spa/resort. His professional, knowledge and kindness was the standard for this hidden gem! Drinks and appetizers at the bar was a continuation of this amazing stay with Ashley and Steve. Our housekeeping staff on the 6th floor provided xtra towels in seconds and even waved at us on their way home for the day. Everyone and we mean everyone was super friendly and helpful...Krishna, Sandra to name a few, even the maintenance guys were funny and had jokes. Room and breakfast were good...but what makes people come back is the little things, whoever is inspiring this spectacular team...has got it right! I am a Disabled military Veteran and must travel with a SMALL Service Dog, no issues during our fantastic stay...10 STARS!

Came to have dinner with a family member who was staying at hotel - the employee at front desk name Alton was very nice & helpful & the young lady at the bar name Ashley was really nice & very courteous. The food was really good & I love the cleanliness of this hotel. Looking forward to visiting again.

From the moment I walked into hotel Mr. Alton started the great stay,. In the morning Krishna , Sandra and Aaron had helped me asI was struggling due to lost of my family member. The newly remodeled build is great, rooms were just as described. The price was well worth it .

This hotel is nice and clean. The staff is so friendly and helpful. Ashley and Alton have been excellent. 100% recommend and always have a Pleasant experience. And the breakfast is excellent too! Out of the five stays of stayed here since it's been open and not once have I had an unpleasant experience. Thanks again to the front desk worker Alton for being so good at his job. And Taking care of me.

Clean and spacious rooms. Very friendly staff. Devi Pingaia and Mr Alton go above and beyond to help the guest. If your in the area this is the place to stay. Always a smiling staff eager to help with anything you need.

From the moment we walked in Mr Alton was a help. We arrived a day early and he helped us extend our stay, and get the most for our money. Very pleasant and helpful. The hotel is very clean and the staff is very friendly. We have had a peaceful stay. Comfortable beds, good coffee, clean rooms, and breakfast is great.

Hit the hotel for a quick overnight.plenty of well lit parking. Front desk was great. Quick and friendly. Breakfast was pretty good even getting there 30 minutes before it was over. Breakfast attendants, Aaron J. And Pingaia, were all over the place taking care of guests. We enjoyed ourselves and will return if in in the area.

Connector22546777712, General Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Aaron, We're delighted to hear that you had a great stay with us. We'll be sure to Let Aaron and Pingaia know how much you appreciated their hard work. We look forward to seeing you again the next time you're in town. Thanks, Tom Kloss

I had the best experience and met the best 2 people in my life. Tammie Sanders and Bobby Nance (Security) made my stay enjoyable and fun. I will definitely be coming back to visit again. That spent time talking with me and keeping me company while I was here by myself on my visit.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for your awesome review! We'll be sure to let Tammie and Bobby know that they helped make your experience with us a memorable one! We hope that your travels will bring you back to Best Western Premier Louisville in the near future. Thank you again, Kelsey Front Office Manager Best Western Premier Louisville Airport/Expo

The original room we were placed in did not have a closet to hang my husbands suit or my dress, it was a New Years dance were we there for, that would be my only complaint. Other than that our stay was great.

We wanted to get away last minute for a few days. We arrived at the hotel and were greeted immediately with warm smiles and excellent service. During our stay, everyone was friendly, polite and professional

Connector22546777712, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you very much for your great rating and even better review! We pride ourselves in taking care of our guests and, hopefully, exceeding your expectations. I am glad this was the case during your visit with us. We hope you choose our hotel again, the next time you are in Louisville.

Best Western Premier properties are way nicer than the old Best Western brand. The room was very comfortable and clean and had a good time I enjoyed my stay.was there for New Year event for DMHS 1st Annual

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you so much for taking the time to leave our hotel a review! We appreciate your positive feedback and are glad that you enjoyed bringing in the new year at Best Western Premier. We hope to see you again in the near future upon your next trip to Louisville. Again, Thank you for your lovely review. Best Wishes, Kelsey Best Western Premier Front Office Manager

Piigaia Deli :Krishna Aaron , she took care of group made sure we had everything we need . Just a very great all around person . I enjoyed my stay here and will be letting everyone know about this Hotel.

Pingaia and Devi was excellent waitresses. They were accessible for the entire restaurant. The renovations of the hotel is outstanding. I chose this hotel over another hotel for our New Year's celebration.

Can't say enough about this place, the moment you walk in they greet you and make you feel welcome.All smiles and polite. The room was nice and clean (king suite) the only downside is the bathroom is very tiny, other than that the room is nice and lots of room. The breakfast area/bar/ restaurant area is very well kept and nice breakfast in morning. The pool area is nice with lots of seating around. Will definitely be back!

This is a very nice hotel. Our room was beautiful and the bed was amazing. The only problem we had was the water in the shower wasn't real hot and the bathroom was very small. I like to take HOT showers but my husband doesn't so he was fine with the water temp. It was hot but not real hot.

Our 1st interaction was with Alton at the front desk-excellent above and beyond customer service. Breakfast crew was good as well. Krishna was a little pushy but polite. We will stay here again. The indoor pool is lovely. All around excellent stay!

Breakfast was awesome. Krishna Pingaia took great care of us. Brand new hotel. Beautiful room. Great salt water pool. Very friendly staff all around. Convenient location, a block from the interstate..

Great breakfast, and the awesome breakfast staff (Devi, Krishna and Aaron J) was very helpful and attentive. The remodeled room and large TV is a plus. I wish we could have access to the HDMI on the TV to connect computer for work. Great stay overall

Worst place ever I advise anyone think twice before u go there stayed booked thru a third party ended up getting billed on credit card still haven't received my money back getting railroaded with management which in my advice sucks would not ever stay there again please if u want your money find another place to stay and the area is not worth it either been to many hotels and this by far has been my worst experience will be calling corporate and filing a complaint

AGMBWPL, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
I am so sorry to hear that you did not enjoy your stay with us. We pride ourselves on delivering a first class experience for all our guest. Please reach out to me a the hotel to discuss your experience. We do thank you for staying with us. I look forward to hearing from you. AGM

This hotel is newly remodeled. Best Western Premier properties are way nicer than the old Best Western brand. The room was very comfortable and clean and had many outlets for phone charging and electronics. Breakfast was included in the rate, the selections were plentiful and the food was fresh and tasty. I would recommend this hotel.

I just spent the weekend at this hotel and they have a new system and the lady that checked me in, Ms Grace, was excellent in dealing with the new system. She was very friendly and welcoming. Kept apologizing over the wait time due to the new system. She even informed me about things around town for me to take my kids to. Her coworker Tressa? I believe her name was. Was also very helpful over events around town.

Fantastic! Accommodations were great, clean and comfortable. Staff was fantastic...Alton, Theresa, the dining an bar staff all did a great job . Would strongly recommend ! We stayed in a suite that provided not only room for our things, but additional seating for guests. Although we didn't need it, there was a full service laundry room that was easily accessible. Also the pool and exercise room were very nice. The food was also very good.

From the moment i walked in, I knew i had found a great hotel. The workers were great, the hotel was clean and newly renovated, and the area was great as well. I would recommend this place to all of my friends and family members. Alton was a great host and really stood out by helping us.Also Thersa and Kelsey were great.

The property was recently renovated. Super clean! Staff was welcoming and just so nice and friendly. Sade, Mario, Ashley,Norman and Theresa made you feel like You were family. If I could give 10 stars I definitely would

I had a short stay here and was utterly impressed with the professional and over accommodating service of every employee I met. Specifically the front desk associate Grace, security guard Jay, and restaurant associate Tarra. These three, amongst others, made being away from home fun and enjoyable. I am headed back and plan on staying here again! Also the accommodations were very nice and newly renovated.

This property is beautiful and the rooms are fantastic. From the check-in where Terri had everything ready for me early, to the day we left with hugs from everyone, I couldn't have asked for a better stay! The beds were comfy and the shower was decent. The breakfast is great and the ladies attending are very helpful.

EXTRAORDINARY staff, location, comfort, value and aesthetics! Conveniently located next to the expressway- restaurants nearby, close to downtown Louisville, Churchill Downs, shopping and local churches.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for taking the time to leave such a lovely review! Your feedback is much appreciated by all of us here at Best Western Premier. We hope to see you again upon your next trip to Louisville! Thank you again, Kelsey Front Office Manager

I had seen this hotel from the outside but I would never have imagined it was this beautiful inside. Top notch service. Employees willing to please and a smile on every single persons face. Pretty fantastic! I recommended it repeatedly before my stay even ended and I am really looking forward to returning very soon.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for your awesome review! We appreciate such positive feedback! Top notch customer service is one of our main priorities so we are glad we could exceed your expectations. We look forward to your next stay and thank you again for stay with us at Best Western Premier! Best Wishes! Kelsey Front Office Manager

I had the greatest time at this Premier. I've traveled a lot and stayed at a lot of hotels with food service and a bar. By far, this hotel had the best service ever. The FOOD by Chef Tia and the DRINKS by Alicia B where the best. You couldn't ask for a better experience. 5 star all the way. I wasn't a Best Western rewards member until now.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for taking the time to leave us a review! We are very pleased to know that you had a great experience at Best Western Premier Louisville. We will be sure to let Tia and Alicia know that they helped to make your stay a memorable one! We hope to see you again upon your next trip to Louisville. Also, a big thank you for becoming a Best Western Member. It is the fastest way to a free night stays and points NEVER expire! Thank you again, Kelsey Front Desk Manager

I would just like to say that this hotel is very nice and beautiful everyone on staff is very good and sweet I'm very professional I might add for the neighborhood that it was in I was just also like to say that Grace went above and beyond you help us with our stay we did not know where we was and she recommended some attractions that were going around in town and I'd also like to add that Teresa was very helpful as well

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for taking the time to leave our hotel some feedback! We appreciate your compliments on our staff. This sort of feedback helps fuel our staff to keep up the hard work so thank you! We hope to see you back at Best Western Premier Louisville again in the near future. Best regards, Kelsey Front Desk Manager

The room and hotel was very nice. From the initial check in with Ivory to the whole experience, great hotel. The dining area is very nice. All staff was very nice, including Krishna, Pinggia, and Devi were very helpful during breakfast.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hello! Thank you for your positive feedback! We'll be sure to let the employees that you mentioned know that they helped make your stay a great one. We hope to see you back in Louisville in the near future! Thank you again, Kelsey Front Desk Manager

Everyone here helped to make our stay great. They are the most kind and caring staff than any hotel we have ever stayed at. We've stayed here and Frankfort and they're both wonderful people and I'd recommend highly.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greeting! We appreciate you taking the time to leave us feedback! Thank you for your compliments on our staff. Customer satisfaction is our highest priority so your review means a lot to all of us here at BWP! We look forward to seeing you during your next to Louisville! Best wishes! Kelsey S. Front Desk Manager

The hotel was nice and all of the staff was very friendly. I have no complaints about the inside of the hotel. It is in a very bad area, which we did not expect. Dingy and sketchy, I felt unsafe outside. Staff wasn't trained well.

AGMBWPL, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
We are sorry that you felt the area was not up to your expectations. Our hotel is upscale & we do attract the guests to our hotel. Thank you for staying with us and we hope to see you again soon.

Excellent customer service and extremely clean! Breakfast was very good. We attended a youth conference and a total of 10 in our group. We were blown away not only with the appearance of the hotel but also by the kindness shown to us from all of the staff. Highly recommend staying at this hotel.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Greetings! Thank you for taking the time to leave our hotel a review! We are so glad that you enjoyed your experience with us. Your review helps positively fuel our staff so thank you again. We hope to see you back at Best Western Premier Louisville in the near future! Thank you again!

The staff at this hotel is amazing, hard-working, and friendly. The rooms are beautiful, roomy and the hotel is kept very clean. The location of the hotel is very close to the Airport, and they supply an airport shuttle. There is a very good pizza restaurant in walking distance, and a small hotel bar and breakfast area. Overall, the stay was very nice. Each person on staff had a friendly disposition and went about their chores, checking with each other frequently. We were filled with affection for these people. We engaged in conversation with them multiple times, and learned things about their families as we shared things about our family. Their honesty and hard work, but happy conversations with us really made our week-end. You couldn't find better people anywhere! We'd come back.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Good afternoon, We appreciate you taking the time to leave our hotel a review! We are very pleased that you enjoyed your stay and were impressed with our staff + services. We look forward to your next stay with us here at Best Western Premier and hope that your next stay is just as enjoyable. Again, thank you for your amazing review! Best, Kelsey Front Desk Manager

The customer service was exceptional during my stay at Best Western Premier Expo (Alton, Teresa, Ray). You have a real gem in your staff--full of potential. The type to put your business on top. I will be back. Thank you!

I have stayed at there Hotel on two seperate occasions, both times I felt very comfortable and relaxed and all of the staff was very helpful making sure I was aware of all of times everything opened and closed, Breakfast was exceptional.

Premier Best Western is the hotel to stay in comfortable beds, spacious rooms. The front desk attendant Alton Jefferson is very sweet and helpful he's awesome he went the extra mile to make sure I was comfortable. I would recommend this hotel to all my family and friends. Once again thanks Mr Alton Jefferson

My Fiancee and I had to come to Louisville overnight due to a family emergency. Most of the rooms in town were sold out due to a concert and a convention. BWP was able to find us the last available room on short notice. We checked in to an exceptionally clean and comfortable room at 3 AM. The service from the front desk staff was incredible throughout our entire stay. The one downside to the hotel is the location, which could be hard to get in and out of during rush hour, though we did not experience this. We will stay here again in the future.

nice, up to date hotel room, except the pillows were both too full for me - wished I had a somewhat flatter pillow option. The toilet was running constantly when we checked in, we were getting ready for a wedding rehearsal, we reported and when we were leaving, the maintenance person arrived (perfect timing) and it was fixed when we got in that night. Breakfast was great and so nice that it was served till 11 - that way we were able to sleep in after an early morning flight the day before and late night rehearsal dinner. Found all the staff to be very courteous and helpful.

BWPLV, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for taking the time to leave a review! It sounds like you enjoyed your stay and we are so happy that you did. We apologize for not having many other pillow options but we hope we can make it right next time you visit Louisville! Again thank you for staying at Best Western Premier.

The rooms were nice, clean and spacious. The front desk staff were excellent and informative. Housekeeping and all staff members were friendly and helpful. Amenities were great too. Our event space was spectacular! I highly recommend this hotel.

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for your review! It looks like you had a great stay and we hope to see you again in the near future!

We just had our 1984 Class Reunion there last night and it was Amazing! So many friendly faces with the staff and very responsive in every way to meet our needs. Rocky was an engineer that helped with set up etc. Ray Smith great Catering coordinator and Caesar Lanceta, GM's customer service reflects in his staff. Hotel beautiful with it's renovation to hold an event OR stay overnight... suite on the 2nd floor gorgeous!

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Wendy, Thank you for taking the time to leave us a review. We are so ecstatic that your reunion went well. We'll be sure to let everyone you mentioned know how happy you were with their service. Please come back and see us soon! Again, thank you for your review.

I attended my class reunion at this hotel. I will have to say that Caesar Lancetta and his staff went above and beyond to ensure they met the needs of our get together. Space was appropriate, food was great, hotel and accommodations were clean and well kept! Staff very attentive during the event! Highly recommend!

kelseyge, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Annette, Thank you for taking the time to leave us a review. It means the world to us that you were satisfied with the service you received here at Best Western Premier. We plan to keep that up and your review will help drive us! Again, thank you for your review and we hope to see you back in Louisville in the near future!

We were enjoying a short family fall break trip and many of the hotels we looked at were booked. So happy we found this one! It was conveniently located to everything we wanted to do without getting involved in all the downtown traffic. Just a short drive after late evenings at the Jack O Lantern Soectaculat and KK Halloscream was awesome! The hotel was very clean with lovely decor and pretty quiet for being fully occupied. The free breakfast and parking made it an even better value. Although I agree with the other reviews...a little window covering in the breakfast area would be really nice :) The pool was clean and reasonably sized. But above all...EVERY person we talked to on staff was so friendly and courteous. We shared the elevators multiple times with folks working around the hotel and they were so nice. They asked us how we were enjoying our stay, and if we'd done anything fun, and if we needed anything. They even gave us a few tips if they knew anything about where we were headed. The front desk staff at check in and check out were super helpful, nice, and efficient! Our kids even commented on how nice the people all were, and that we should stay there again. Thanks for helping to make our trip great!

We stayed here over a Friday and Saturday night. The hotel was exactly as pictured. Our bathroom was a little tight, but it was nice nonetheless. Our room was located right next to the elevator so we had a lot of outside noise, but we understand they can't do a lot about that. The only thing they need to fix is adding some sort of window treatment in the breakfast area. The sun was blinding in the morning. The food selection was decent though.

The hotel is gorgeous on the inside. It was under another brand years ago and I did not think Best Western would be able to compete with the old owner. Boy was I wrong. I loved the color scheme. The grey and yellow color scheme was fresh but inviting. Everything was fresh and new. Free parking and breakfast are great perks. The staff was very friendly and helpful.

The room was beautiful and I've received the best customer service by the front desk worker Grace! She was amazing friendly and very helpful especially with earning points with best western! I love her dedication to the job and how she made me feel especially after 2 long flights and late check in , I needed the boost and she gave it to me!

Beautiful hotel, very clean, friendly staff, great complimentary breakfast and nice indoor pool. The decor is updated, very pretty and clean. It has a nice bar and restaurant area as well. We were very close to all the stops we had-KY Science Center, Iroquois Park, etc.

This is the first time we stayed at this motel and it was a very wonderful experience and we had decided any more trips to Louisville we will be staying at this property from now on. We really enjoyed our stay

Best Western has never disappointed us. This was a very welcoming, friendly hotel. Since our room wasn't ready exactly at check-in time, they accommodated us with a free dinner and free snacks and drinks to hold us over. Plus we had a comfortable area to wait.

For the price I paid, this was an excellent place to stay. The hotel was beautifully decorated. The only issue we had at all was to do with loud guests in the hallway late at night. We were near the elevator though. Overall I have no complaints about the hotel itself and would definitely stay again.

A friend and I were on a week long genealogy trip and stayed two nights here in early October. What a delightful stop after full days of researching our roots. The hotel is very clean, beautifully appointed with comfortable rooms and beds and a great breakfast in a comfortable enjoyable breakfast room. The staff is very friendly and helpful, especially Rocky and Elton. I would highly recommend this property and will stay here on my next trip to this area.

We stayed at the best western premier for the louder than life festival sept 27 through the 30th. It is a beautiful redone property. The remodel was tastefully done with great colors and furnishings. The bed was very comfortable and everything was exceptionally clean in the entirelhotel. The staff i encountered we super nice, friendly and eager to help. Front desk staff extra nice and helpful along with the van driver and the breakfast staff. And the bartender was great as well. One negative i have to share. This hotel has the worst water pressure i have ever experienced. You would think with the beautiful remodeled bath, water pressure would have been on that list. I think they need new shower heads or maybe just a new water pumping system, but it was not much more than a trickle. But we survived. Would have received five stars if not for the water situation.

We stayed at this Best Western in Septmeber of 2019. We found everything to be a positive experience. While eveyone was friendly, we were especially pleased with the front desk clerks, the breakfast crew and the travel man, Mario. We would stay there again.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Gerry, Thank you for taking the time to write a review about your stay at our property. Mario and the staff was very pleased when I shared your comments with them. We hope to see you again in the near future. Sincerely,

It is a very nice hotel, great staffs. Everyone are super friendly and welcoming. Mario is especially awesome to give me a little story and whats happening in town! Thanks a lot! I would 100% recommand he hotel.

Clean and safe hotel in an otherwise not great area of Louisville. Alton Jefferson at the front desk was amazing and went above and beyond with customer service. Maurice the shuttle driver was great. Enjoyed conversation with him while he transported us to the airport. This was a great restful place to stay!

Great hotel, nice staff. Especially Mario! He was so down to earth, witty, and helpful. I will be booking here again in the future. I've stayed at 5 star with less service that here. Keep up the good work.

Nice, clean and well maintained property. Excellent customer service - from Mario who greeted us at the airport to Alton at the front desk - refreshing to be welcomed with a smile and to stay in an establishment with such hospitality.

The staff was very helpful, all of them from the front desk to the maid. Location is nice, right off of the I-264 and the rooms have been remodeled and our room was very comfortable. They also have a nice, large breakfast area - however it was rather noisy this time due to a kids soccer team being down at same time we were looking to have breakfast - but that is not the locations fault, just bad timing.

Had a problem with the air conditioning when we first checked in. Talked to the front desk personnel and the problem was fixed during the time we were out to dinner. Very happy with the service, room and staff at the hotel.

The hotel was nice. It was VERY busy this past weekend because of the music festivals going on in the city, and the service was still of quality. The front desk was understaffed though honestly. I felt bad for the sweet & professional girl Kelsey managing the front desk because she had no help and a handful of unforgiving customers almost every time I was in the lobby. Overall I'd say it's a decent hotel, just understaffed.

What the outside of the hotel is lacking, the inside makes up for it. Our stay started with one of the friendliest greetings that I have ever received, and all of my experiences with staff stayed on that level. The only areas that I found lacking were the breakfast and the parking lot. The parking was actually much safer than I had been concerned with, and the breakfast was good, but very average for selection.

I stayed here with 2 friends to be close to the airport for a trip. The hotel was clean (first priority) roomy, and nice. Staff was friendly. I liked everything about it. I read other reviews that it didn't look like a safe neighborhood but I thought it was just on the outskirts and I didn't feel unsafe. It had a nice big roomy parking lot. The trip to the airport was quick. Nothing negative at all, I would stay here again. I liked the lotion and shampoos that they had in the rooms too.

I have stayed in fleabags, five star hotels and everything in between, and I can honestly say this hotel had the best customer service I've ever seen by EVERY SINGLE EMPLOYEE. Front desk was friendly and professional, housekeeping greeted us in the hall and asked us how our stay was, the lovely woman who ran the breakfast buffet was doing everything possible to make sure we were happy... even the maintenance staff outside on break called out-we hope you enjoyed your stay! when we were checking out the manager greeted us and asked about our stay and how it could be improved. Truly impressive. The rooms were nicely renovated, beds were comfy and the buffet was one of the better I've had. The only negative was the location. It is in a sketchy neighborhood and I was hoping my car would be safe (it was) If this was in a nice location it would be packed every night!

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Teresa, What a fabulous review. Thank you for your feedback. Our ultimate goal is customer satisfaction and I am glad we exceeded your expectations. We hope to see you again in the near future. Sincerely,

Visited Kentucky for a wedding. Needed a hotel close to the airport. Not the nicest neighborhood, but the hotel was clean, price was reasonable, staff was excellent and breakfast was great! I highly recommend this hotel.

If I didn't know better, I would have not believed I was at a Best Western. Our double room reminded me of a higher-end hotel in NYC.The decor was luxurious; the beds were firm; and the hotel was quiet. The food at breakfast was also great as there were fresh blueberries, fruit salad, almond milk, as well as the usual offerings like waffles, eggs, etc. As others have mentioned, the area around the hotel is sketchy and can be a bit scary if arriving at night. Apart from that, it is minutes away from Churchill Downs and right off I-264.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Guest, What an awesome review!! We love it when our guest are satisfied with their stay. We look forward to a return visit. Sincerely,

Checked in late on a Monday evening, August 26th. Check in quick. Atevlate dinner in the hotel restaurant and service and food excellent. Room first rate, cleanliness, big fluffy towels and very comfortable bed.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you Jerry for your recent feedback. We strive for excellent customer service and I am glad we exceeded your expectations. We look forward to welcoming you back in the near future. Sincerely, Nanette

As others have posted, this hotel is in a not-so-nice area, but don't be scared. It is a great hotel. The service was top-notch, the room was both recently renovated and absolutely immaculate, and I felt very safe here once I was indoors. ;-) I picked it because it was close to Churchill Downs where I had a meeting at zero-dark-thirty the next morning. It's about 3 minutes from there and an easy drive on surface roads. I have to say the front desk staff were tremendously helpful, warm and welcoming. I'm coming off a previous bad experience with a Best Western and this hotel completely redeemed their entire brand as far as I'm concerned. I nearly bailed on this reservation in favor of the five-star Brown's Hotel, which was LESS expensive on my travel date, but decided in favor of convenience given my time limitations. Great stay, would stay here again. Many thanks!

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Guest, Thank you for taking the time to write a review about your stay at our hotel. Our staff was awfully happy when I read your comments to them. Our hotel strive for excellent customer service and I am glad we were able to provide great service to you. We hope to see you again soon.

This was a great place to stay! The staff was friendly and accommodating. The room was updated, clean and cool~ It was a wonderful place to stay and I cannot say enough nice things about the front desk staff, housekeeping and the shuttle driver. Wonderful experience!

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Ms. Romney, It was such a pleasure having you as guest at our hotel . Our staff was so thrilled when I shared your awesome comments with them. We look forward to welcoming you back in the near future. Sincerely,

I will stay at this hotel again. All of the staff were very friendly. The hotel has been updated and is very clean and comfortable. Easy access to the expressway. Good breakfast. The pool was also nice.

Nanette D, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Cathy, Thank you for an awesome review. We are looking forward to welcoming you back in the near future. Sincerely, Nanette Front Office Manager

Had no idea about the Louisville area and when we arrived it looked a little shady but we ended up having a good night sleep here. Annoying that they wanted to charge $40 to check in 30 minutes early though. Literally was ONE car in the parking lot so there was no reason we couldn't check in as no one was there. We checked into our room to find a maintenance worker fixing something so had to go back down to the front desk to get a new room. She was apologetic and got us a new room right away. The pool area was good and the place seems brand new.

Over priced. Breakfast was fair. Breakfast staff was arguing in front of guests. Had to change rooms in the middle of the night because our shower didn't work. One person at the front desk at all times and long waits.

Mr. Curtis Patterson and Mareo did an outstanding job in making sure that my parents wedding anniversary celebration was a success. Curtis and Mareo went the extra mile to ensure that our accommodations were in tact and that the celebration went well. The room was clean, the set up was was nice, bathroom was clean and nice.

We were asked to move rooms 2 times within 24 hours of our stay because of plumbing issues (toilet breaking and another pipe leaking into the room below) and no measures were taken to improve our experience because of this. We actually ended up in a smaller room than when we started and they didn't even attempt to make things right. On top of this, we had issues with our key cards and weren't able to get into our rooms twice. When I said something about this we had a cleaning employee give us a snarky response about having our card near our phones and that was the reason that BOTH of our key cards didn't work, which makes no logical sense. All in all, the fact that we were trying to be very understanding and nothing was done to make the situation right felt very wrong and i'm very unlikely to return to a Best Western if that is how things are handled.

Enjoy our 2 night stay very much. All the staff were great to work with. The place was being renovated and had one elevator down. The unexpected fire alarm (because of a renovation issue) turned out to be a blessing - we spent the day at Churchill Downs.

Had an unscheduled stay in Louisville and all the downtown hotels were booked, due to a convention. Called the Best Western Premier and they were able to get me, and 6 others that were in my group, a room. The hotel is in very good shape/modernized, as it has just re-opened after switching from a Holiday Inn to a BWP. There are still a few finishing touches being applied to the exterior to finish up the remodel, but they are open for business and eager to make this place the best! From the moment we walked in the door, the staff was super friendly and knowledgeable. There is a bar in the lobby and a hot breakfast area too. The indoor pool is spacious and the gym has the standard cardio equipment, plus a rack of free weights. The room was very clean and comfy, with a giant TV for my viewing pleasure. The WiFi was free and fast as well. All in all, this Best Western location has certainly raised the standard for others to try and compete against.

The best breakfast buffet. I was impressed with the overall look of the hotel. Beautiful remodeling ! Staff very friendly and accommodating -no matter the hour of day or night. Very good experience and we definitely stay again.

MeganKNuckles, Guest Relations Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Curiosity, Thank you for sharing your experience with us. I will be sure to share your great feedback with the team. Thank you

This Hotel is all redone and very Nice. We checked in and were given several great options for Local (walking Distance) BBQ Joints. Staff was super friendly, and helpful and we did a late breakfast and the personnel was very responsive in making sure we were fed. Only two complaints too much Chlorine in the pool, and as all Hotels poor door layout for bathroom!! lol

Megan K, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Hi Wanderer, Thank you for sharing your experience with our hotel. Our Staff thanks you for your review. We hope that you return to The Best Western Premier Airport/Expo Center hotel in the future. Thank you

The Preimer was all that I wanted in an hotel, perfectly located, service was Excellent, I was upgrading to a Single king sized room, I join the Best Western hotel club in which I earn snacks and two beverages, I was truly impressed with the cleanliness of my room.

The staff were very nice. Location was great. If ever in the area again and need a place to stay this would be our number one choice. The room was awesome. The parking was great even on a rain day. Appears to be a new hotel.

I booked this hotel based solely on its location and reviews. It appears new as there was exterior construction happening in the parking lot. Every other higher star hotel we considered charged for parking which was not something I'm willing to pay for as a conscious consumer.

My stay was perfect and will be coming to this hotel again. The service was excellent even down to the staff speaking to you as you were either staying or leaving the hotel. The rooms were very spacious and comfortable!!!

There's construction going on outside the building.The room was clean and comfortable, but the toilet was leaking, making the sound all night long. Another complaint was the staff wasn't friendly/professional. We arrived to the hotel before 4pm, being a Diamond member, I tried to check in earlier (we had kids and elderly people). I have stayed in so many BW, they always allow me to check in 1 or 2 hours earlier, but not this time. The staff told me that I had to pay $30 for earlier check in or I had to come back later. So we left and returned at 4pm. I wished she could have said it in a better way.

Room was clean but outdated and tired. Picture frames and furniture chipped up bad, hole in darkening blinds, drywall patching... Staff was nice and had a good breakfast. Hotel is currently under renovation and expect the renovation to resolve the above issues. Not worst but not the best area of town... easy access off interstate.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Mr. Dave B, Thank you for your review of our property. We appreciate you taking the time, and apologize for the decor of your room. The renovation will most definitely take care of those issues. We hope you will come back in mid 2018 and check out our finished product. Thank you, Megan H

We came to Louisville for a show at the expo center. This hotel was easy to get to and offered a nice continental breakfast and fresh coffee in the lobby. We used a popular ride share service and it was easy to get back and forth to the expo center. The hotel was clean and very comfortable. It's obviously going through some renovation but that didn't inconvenience us at all. The staff was super friendly and tried hard to accommodate us. The area didn't seem great, but we didn't plan to walk outside so it was fine with us. Would stay there again.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for taking the time to review us, we are happy you enjoyed your stay, and hope you will come back and see us next time your in the Louisville area. Thank you, Megan H

We Had booked days inn (arthur street ) only to discover it was a DUMP! We got our $ back and finally found a room here. Great front desk staff! Clean room and great bed! Under renovation but a comfortable stay regardless.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for taking the time to review our property, we are so glad we were able to help in your time of need. Please come back and see us should you ever find yourself in the Louisville area again. Thank you, Megan H

I booked this hotel through Travelocity and was impressed with what I saw. The room was nice and clean and the continental breakfast was pretty good as well. The hotel staff was kind and respectful and patient. I would recommend this hotel to anyone traveling to the area. Thanks.

Megan H, Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Dear Jamelon, Thank you for providing us with your feedback. We are thrilled to hear you enjoyed your stay with us, and we hope you will come back and stay with us should you ever find yourself in the Louisville area again. Thanks again, Megan H

THIS HOTEL IS PATHETIC that's the best way to describe it. Everyone is unprofessional from the front desk staff to the manager. I did a block for an event and it has been nothing but issues. I have sat of the phone personally with numerous people trying to book in the block. I have heard with my own ears "we don't have a block in that name" or "we cant find it" then the manager had the nerve to call me telling me we didn't have a enough when I know for a fact it wasn't true. I told people to start calling today to confirm reservations just because of all the trouble we have and HERE WE GO again. Event is this weekend and I have at 10:00 in the morning heard them tell 3 different people they cant find there reservation. I don't know who does there hiring or what the issue is but these people need some help, some organization, a clue to what is going on. Especially when people are spending their money. This post isn't to bash because I am a business owner but this place is horrible. An professionalism goes a LONG way!

Myika L, Front Office Manager at Best Western Premier Airport/Expo Center Hotel, responded to this review
Thank you for your survey. We are very sorry you did not enjoy your stay with us, we will work with the staff to fix the issues you experienced. Kind regards, Myika. L