Best Western Maitrise Hotel Edgware Road,  Londres

3.0/5  - basé sur 47 notations.
346 - 348 Edgware Road, W2 1EA, Londres, Great Britain - Karte ansehen
+44 0207 6258532 +44 0207 6258536

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Vorteile des Hotels

  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Klimaanlage
  • Bar-Lounge
  • Café-Restaurant
  • Safe
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
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Fotogalerie :
Das Best Western Maitrise Edgware Road Hotel ist ein neues Hotel mit 22 modernen und zeitgenössischen Zimmern sowie einer Café-Bar in der Anlage. Das im September 2015 eröffnete Hotel bietet jeden modernen Komfort, den man von einem 3-Sterne-Hotel erwartet. Das Hotel erfreut sich einer ausgezeichneten Lage im Londoner Stadtzentrum und ist für Geschäfts- als auch für Urlaubsreisende ideal.

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Best Western Maitrise Hotel Edgware Road,Londres
  • 1
    « extremely noisy location »

    this hotel is situated on a very busy road and is quite difficult to find as it looks like a coffee shop.the reception is in the coffee shop and this is where breakfast is served with members of public coming in and out.the room was small but nicely decorated but the sink had a huge chunk out of it and the plug didn't work.the shower screen was jammed and very sharp.a vacuum cleaner was left outside the room hooked over fire extinguisher and blocking fire exit all night.the traffic noise and pedestrian crossing noise kept us awake all night.the continental breakfast selection was very poor and stale.

    « Poor from start to finish »

    the check in desk, if you can call it that, is a tiny table in the corner of a coffee shop. On arrival the receptionist claimed we had no reservation even though I had a cope of the confirmation email in my hand. I had upgraded to a deluxe room which was not available. Had to speak to BW reservations who said it was the hotels fault, they eventually found a room. It was tiny, my husband had to go in the bathroom so I could get round the bed. The breakfast was also rubbish, it was dried out and stale. All in all a terrible hotel, with rude staff and totally unorganised booking in system.

    « Not what you anticipated »

    Me and my boyfriend stayed here for 3 nights for my 21st birthday getaway in London (we've never been London before). It wasn't hard to find, after you get your head round the underground, however the hotel itself is mainly a coffee shop with some rooms to stay in. We stayed in the basement with no window, which we didn't really mind cause it's not the nicest area to be looking at. The reception is a small corner of the coffee shop. We got into our room and our kettle was missing and the website and guest book quoted we would get a hair dryer, which was also missing. So we asked to have both and the lady knocked on our door to give the items. The kettle, however, when plugged in set the electrics off. She kept asking us for a light but our phones had died so we were standing in pitch black trying to look where the electrics were (she didn't know herself). My boyfriend then remembered he had his surface on him so used that as a light. She eventually got the electrics back on but then tried the kettle again for it to go off again. There was a door next to the bed locked and I asked what was inside and the lady refused to tell us, saying that it didn't matter... well no that's just weird, you could at least tell me what is behind the door. The socket next to one side of the bed wasn't screwed in properly so therefore dangerous to use. Overall, we didn't really care as much cause we were out and about the majority of the time. On the last day, I decided I wanted a full English breakfast because I remembered seeing a poster advertising it in the coffee shop. When I asked to have one, the lady said no I had to book it because she didn't have the ingredients... I'd say try staying somewhere else, not just because the hotel itself, but the area isn't the nicest.

    « Windowless Room, Small Bed »

    Having the reception be in a tiny corner of a coffee shop was a surprise, though not really a problem (though the background music was loud enough that I couldn't hear the receptionist very well). Our room, however (105), had no natural light at all - there was a tiny skylight in one corner but that appeared to have been covered up by builders doing work next door! The bed was also surprisingly short. I am slightly taller than average (6'2), but not excessively so - I've never slept in a bed where my feet stuck over the end before! Overall, fairly disappointed - we didn't pay a huge amount, but at the same time I could have paid the same amount for a budget chain with a bit of daylight and my toes not getting cold.

    « Best Western Maitrise Hotel Edgware Road »

    Located at a very busy "Multicultural" road across from a Police Station, the first impressions where mixed. It looks like a coffee shop and has no indication outside it is a Best Western hotel. The hotel reception desk is in the corner of the coffeeshop. However, the rooms are small but very good and comfortable and well appointed and have obviously been recently renovated to a very high standard. Double glazing keeps the noise from departing police cars sirenes down to a minimum. Internet access is very good.

    « Horrible »

    My wife and I had the misfortune to book ourselves into this 'hotel' on our return from a holiday to celebrate our silver wedding anniversary. The reception desk is a small table in a corner of a coffee bar. We were asked to pay before being shown our room and were then directed to a tiny room in a windowless basement. We had to navigate past a very unpleasant toilet to get to our room and also a huge pile of linen bags. The manager refused to speak to us on the phone when we complained to the person on the reception desk . There was not enough room to bring our bags into the room and also have access to the cupboard. We were refused a refund after we saw the room. After 45 years of business and leisure travel I have never stayed anywhere as bad as this. It is not a hotel in the sense that most people would recognise. Many standard rooms do not have ?luxuries' such as windows or enough space for luggage. This establishment is just a few cramped overpriced rooms (many of them windowless) linked to a coffee bar. We saw no other facilities. Comments made by others on Trip Advisor show that many guests have similar experiences. The repetition of platitudes by the manager in response to these comments show that nothing is being done to either improve things or be open about the lack of windows or other facilities. We booked this hotel on the strength of the Best Western Brand. Never again. Avoid at all costs.

    « Great hotel-quiet and comfy »

    Ok, well..I've been here with my boyfriend for 3 nights and I can say that it's exactly what we're expecting for London. The room was a bit small, but perfect to make us get closer :) The location is absolutely brilliant making easely acces to every place that you planned to visit during your stay. We were lucky to get a 'free' must visit places up grade by the reception staff, I mean all the staff were very helpful and kindly. The breakfasts were excellent with a wide selection cold offerings(buffet) and as well with the celebrity 'full english breakfast'. Do not forget that we came to London, right? After that, the hotel provided their own coffee shop at the ground floor, which is perfect for a coffee & cake after you finish your meal. Overall a great find and a great stay...highly recommended !!

    « Avoid at all costs »

    We were due to stay in this hotel for a relaxed weekend away. We arrived in the lobby which happens to also be a cafe (very strange) and given the key to our room. Once we located our room on the basement floor the first thing that struck us was the stench of raw sewage, hoping this was just a passing smell we proceed to our room to find that the door surround was quite badly damaged and had been repaired with tape and that the room lacked a window! BTW the raw sewage stench filled the whole of the basement, obviously a problem going on some where! We went back to the reception to ask to be move rooms, where we were told there was no spare availability and the hotel then tried to send us across London to another hotel which we declined as the hotels offered were not in convenient locations. When we then asked for a refund, I had to spend an hour arguing on the phone with the manager who refused to come to the hotel. He stated that the room was non refundable and that everything was mentioned in the description. I see no mention of raw sewage in the hotel description! I highly recommend everybody avoids this hotel at all Costs. I won't be visiting a best western again.

    « Nice Boutique Hotel »

    This hotel is very small but very comfortable. The rooms are not to big but the beds are amazing . Staff is very helpful and friendly . The hotel is closed to the tube station and to the city centre. The street that is in the front of the hotel is a bit noisy during the day but we are in London where everywhere is traffic. It was fun and comfortable for me to your hotel and I will defiantly come back.

    « Weird, run down & worst breakfast I've ever seen! »

    This is a very bizarre hotel - I've never known anything like it. I'll divide the comments into positives and negatives, for simplicity: Positives: Availability of a family room with the child's room separated from the main room Contained all the usuals - tea,coffee,hairdryer,safe etc. Handy for tube station (a few yards away) Free wifi Negatives: Location - terrifying. We felt we were likely to be mugged everytime we stepped into the street. One night was spent listening to a drunk fight outside our windows. Staff - almost completely non-existent. The odd set up in which you check in at a till in the coffee shop means that you never know if staff are from the hotel or the coffee shop. Staff who checked us out were sullen and unfriendly. There are no communal areas - just rooms above the coffee shop. The rooms are very run down. The bathroom was tiny (my 6ft 2 husband struggled to fit in the shower). The bathroom tap wobbled, the tiles didn't fit properly and the floors were dirty. The room had air conditioning, but it only worked sporadically. Opening the windows didn't help because that just meant we had to listen to the fighting and the shouting outside. Breakfast was the crowning glory though - i should have taken pictures but my husband thought that would be rude! It is served in the coffee shop, which is weird because you're also surrounded by coffee shop customers, who are having much nicer food and drink! The breakfast we paid for was called 'full breakfast' on the bill - it actually consisted of a tiny buffet, containing the following items: slices of very bright yellow, visibly sweating cheese, slices of some sort of processed meat, a plate of digestive biscuits, two plates of bread (no toaster), one basket of bite sized croissants and pain au chocolat (cold and rock hard), an uncovered bowl of plain, warm yogurt, a small selection of butters, jams and marmalade (presumably for the bread) and 4 tiny bowls of unlabelled cereals. There was one jug of orange juice, one jug of apple juice and one jug of milk. A jug of lukewarm coffee was also provided. This was grainy and undrinkable - which is bizarre when it is served in a coffee shop with a proper coffee menu. My daughter was fine because she filled up on pain au chocolat but my husband and I couldn't find enough of anything edible to eat. We skipped it on the second day and went to a cafe. I do realise that this hotel obviously has some space and facilities issues - so their breakfasts are going to be limited by these. But charging people for a 'full breakfast' and then not offering anything remotely adequate is a but much. There was no option to have anything warm or cooked - not even toast! On the whole, this was very disappointing. Our trip to London was a family treat and we knew we hadn't paid for 5 star luxury - but we didn't expect the very low standard we found here. Certainly won't be returning.

  • 3
    « Small room but who needs space in London »

    Next to Bakerloo underground station and walking distance from circle and hammersmith. Location obviously good. Sainsbury next to hotel open 07-23. If you to eat there's only Lebanese restaurant and next door Italian Zonzo is expensive. Our recommendations are Wagamamas but take the tube to Oxford and find Wagamama. Rooms are very small but we only slept and had showers. Shower was clean and desant. A bit expensive hotel but all are in London area.

    « Small room let down by air conditioning »

    The hotel is a bit strange as the reception is actually inside a coffee shop, but that wasn't a real problem - you just need to look hard to find it in the first place. Edgeware Road tube stations are 2-4 minutes walk away. The room was pretty small, though nicely decorated and felt modern. Bathroom a reasonable size with modern fittings and a rain shower. A flat screen TV is on the wall opposite the bed with freeview channels. The free wifi is quite fast. There is a desk in the room, but it is almost unusable as the chair barely pulls out before the bed is in the way. In fact, the bed takes up almost all the room, to such an extend that my wife had to walk sideways to get to her side of the bed, and when she got hot in the night she slept with her foot out of the window (yes - really!). The major area of concern was the air conditioning. It wasn't working in my room (201) on the first evening, and after reporting it, the staff re-started it and it worked throughout the 1st night. The second evening it wasn't working again despite being restarted twice. At 3am the heat got unbearable, so I went downstairs to ask for another restart. The night porter was very helpful, and he came up to my room to try and sort it - but to no avail. So a night without much sleep as there is enough road noise to keep me awake with the window open. The worst part was when I mentioned my issue and lack of sleep the next morning, the reception girl really couldn't care less - and merely shrugged. To summarise, although the room is small, if the air conditioning can be relied upon this might be a decent place to stay. But I won't be taking that risk again.

    « Pretty average »

    I wouldn't class this as a hotel; it's like a small cafe with a lift at the back that takes you up to your rooms Bedrooms - Noisy and warm with a few small hairs on the pillow - apart from that it was clean. The air conditioning doesn't go below 16°, or at least we couldn't get it below. The en-suite was really clean with a powerful shower. Don't expect a big room however as you can see from the photos there is not much room to move. Also they really need to check the alarm as ours had been set for around 12am and scared the crap out of us!! Bus stops a few metres away that take you straight to Piccadilly (number 6 I think) and a few more minutes down the road is Edgeware Road station (not to be confused with Edgeware station). If you're going for one or two nights maximum then I would say this place is alright and pretty handy to the centre but I don't think I could have stayed longer and for the price they charge I would pay a little more for a proper hotel. Staff seemed friendly enough however :)

    « Ok hotel good location and friendly staff »

    We got to the hotel very early so we asked to check in but we couldn't so we understood as we were so early, they took money though with no receipt which was a bit worrying, we got back about 11 so we checked in then. We got into our room which is where they put our bags, it was extremely hot! We put air con on nothing happened !! We were so tired though so we didn't say anything, we then got up in morning and went to make cup of tea but no kettle just the base haha but the reception fixed this quickly and brought us one. The hotel is in a good position in proximity to the tube stations and bus stops but the area it's self didn't feel overly safe and the hotel wasn't very secure. The hotel is only two stops from kings cross which is good, and it was clean but out room was lacking little details which would of made it nicer, a few of the ceiling tiles needed putting back properly and the spotlight had fallen out and was hanging down, we weren't sure why the soaps and shampoos were in the wardrobe as there was plenty of room in the bathroom itself. We also were a bit shocked to find no window In the room as this wasn't very well advertised when we booked. Overall this hotel was okay and clean.

    « Awful »

    Our room was on the first floor and it was VERY small, although clean it was extremely warm. After leaving the air con going for an hour, there was no change to the temperature so my partner went to the reception to ask what they could do. Apparently nothing, she didn't even offer to come to our room to see for herself how warm it was. Unable to cope with the heat any longer we had no option but to check out and go to a different hotel! Their website is very dishonest on how this hotel looks, how this establishment is classed as a hotel is beyond me, the entrance is into a cafe, and the reception desk is at the end of the counter were you pay for your coffee & snacks!! Stay well clear!!!

    « Nice hotel »

    Very good location, near subway station and Paddington station. Hotel was quite hard to find, because it looks like a cafe and there's no Best Western logon on the street. Only continental breakfast available

    « Choose an other hotel if you can! »

    When we arrive to the hotel it seemed to be overbooked since we got two rooms in the basement without windows! Next day we moved up to other rooms that it should be soundproof windows.. The AC didnt work and we couldn't close the door to the bathroom. When we talk to the staff that the AC were broken they suggested that we could have the window open (which we even could open).

    « Great location, basic rooms, friendly staff. »

    We booked through superbreaks so the price was very reasonable with travel included. Located really close to the Edgeware Road tube station in zone 1 (not to be confused with actual Edgeware) The staff on the reception were really friendly and helpful. The rooms were quite small and basic but for our trip that's all we needed really. Provided with shampoo,teabags,coffee, towels,hairdryer. However, in our particular room the toilet door had completely broken off and therefore unable to shut it and there was a big crack in the wallpaper. The rooms were very clean and were cleaned thoroughly each day. Overall it was a good stay in a good location. If you're looking for fancy, I wouldn't bother though.

    « Coffee shop/ hotel »

    When we arrived outside the maitrise we were a little confused as its a coffee shop, when we walked in the lady in the desk reassures us we were in the right place though. The staff were polite and very helpful. When we went into our room it was a good size and even though there were no windows the air con worked well so we never felt hot or too inclosed, the room was clean and comfortable. The upside to being in a coffee shop is getting up and getting a good cuppa at 6am?? hubby loved this and all the fresh pastries were coming out the oven so he thought he was in heaven. Great hotel would stay again??

    « Not an HOTEL, this is a CAFE with a few rooms!!!! »

    However this establishment is classed as a hotel is beyond me, the entrance is into a cafe, the reception desk is at the end of the counter were you pay for your coffee & snacks, Our room was 404 on the lower ground, the room was very very small but clean & looked newly refurbished, with no hairdryer, kettle & no window!!!! It was also a disappointment to discover that there was no alcoholic drinks at the CAFE, overall a strange experience one that we will not be experiencing again. The location is a 15 minute walk to Marble Arch/ Hyde Park or a short bus ride, the only plus for the Best Western Cafe.

  • 1
    « Horrific, dishonest and rude staff.... »

    The room was horrific no aircon, no cold water, curtain broken fell on top of my girlfriend fan in bathroom broken... When I reported all these defaults nothing got done when checking out I asked if anything was going to be done to my bill because of all these things wrong with the room I got brushed off by a very rude receptionist and manager never came out to talk to me just told me we not doing anything about it. This message sent to me by this very rude receptionest. Don't trust what you see on line or what the staff tell you both are very dishonest ....... P.S. the food in the cafe is really bad..... Don't bother.....

    « Brilliant »

    We stayed here recently as we came Toronto for my husbands 40th birthday and a theatre visit. Being a wheelchair user I should have really informed them of my needs when we booked but I forgot. I was pleasantly surprised to find this wasn't a problem, although quite full they found us a room big enough to accommodate all of the luggage needed for my care plus my powered wheelchair. The only issue we had was that workmen were working on two other rooms during the day but this couldn't be helped and didn't really disturb us too much. Our room was spotless, the bed was amazingly comfortable and I slept better than I do at home.the bathroom was gorgeous the rainfall shower amazing and the cubicle easily big enough for two ?? The room was a little warm as being below ground there was no window but the air con soon cooled it down. TV worked fine and the WiFi was great The staff were brilliant, even when I crashed my wheelchair into the buffet breakfast and knocked most of it on the floor, they laughed and just sorted it out! We had a lovely stay and would definitely stay there again Thankyou all

    « Very good hotel! »

    We had a very nice experience of this hotel! Fresh and clean room, nice big beds. Very nice staff in the reception, they helped my boyfriend surprise me with flowers and champagne :) Only remark was the AC that wasn't as good as we wished. Overall very happy with our stay. Thank you for a nice week!

    « Cold room. Dishonesty? »

    After staying 1 night at the Maitrise Edgware Road. I am very disappointed. Room was cold and air con heating did not work. I left in the morning for work and in a hurry. I saw a cleaner as I was calling the lift and told her that I was leaving and it was ok for her to go in and clean the room. My iphone was running out of battery power during the afternoon and when I looked for my charger/dock, i'd remembered that I had definitely left it plugged in at the power point in the hotel room and forgotton to take it with me. My fault of course! However, I returned to the hotel after work that same evening and reported to the receptionist on duty that I had left my phone charger in the room after checkout that morning and that I needed it. She told me that 'she would have to contact the Housekeeper next morning' as she had not been told anything had been left behind in the room. The receptionist asked for my contact number and promised that she would call me the following morning after she had spoken with the Housekeeper about any items being left behind in the room. No one even bothered to call me from the hotel the next day? 2 days later, My Iphone had run out of power and I have recently had to buy a new charger/deck. Thank you Maitrise Edgware Road. I am so glad that I did not leave my passport or credit cards behind in the room. Would I have got those items returned, if left behind after checkout? .

    « Great value hotel with good transport links »

    Our room (standard) was a good size for London with a huge bathroom and set back from the road so very quiet. The only negative was the lack of curtains. The staff at both the hotel and attached coffee shop were very friendly when we checked in. Maitrise Hotel is in a very good location, about a minute from the Bakerloo Line at Edgware Road and two minutes or so from the District and Circle Line. Overall, brilliant value for money.

    « A good find »

    We needed a hotel in this area in order to attend a family event the following morning. Didn't want to pay over the odds for a Central London hotel if we could help it, so chose the Maitrese and we were pleasantly surprised. Room was compact, but everything we needed for a one-night stay. Comfortable and nicely-furnished, plus a decent shower. Didn't have time for breakfast but the options looked good. Would definitely stay here again.


Anfahrt zum Hotel ...

alle Richtungen
·Aus Richtung Norden: Das Best Western Maitrise Hotel Edgware Road befindet sich an der Edgware Road, nur 8 km entfernt von der M1 und der North Circular Road. Folgen Sie den Wegweisern für Central London, Regents Park und West End. Fahren Sie weiter in Richtung Central London und Paddington, und von der A5 auf die Edgware Road. Das Hotel liegt dann vor der Überführung auf der linken Seite.