SureStay Hotel by Best Western Lincoln, Lincoln

Nonfunctional refrigerator, missing phone, iron, hair drier. Old construction, shabby furnishings, cheap updates, door frame broken with poorly latching door that did not seal, bathroom door warped, won't close. Old bathroom fixtures. Stayed in better hunting cabins.,

Aparna Rao, General Manager at SureStay Hotel By Best Western Lincoln, responded to this review
Thank you for writing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Manager SureStay Hotel by Best Western Lincoln

Distressed property. In staying at this hotel it is apparent that they have purchased a hotel and bought a franchise to be best western affiliates. However the hotel is full of furnishings that appear to have been taken out of another hotel which was being remodeled. None of the electrical plugs around the bathroom area work, nor do those at the bed. In all the staff is excellent but that doesn't make up for the very poorly maintained rooms. Best Western should step forward and actually look at the hotels and properties that have their Name on them. Properties like this damage the reputation of Best Western. I find an unfortunate to say but I will never go back to the hotel. Again the people were nice but that doesn't do it for me.

Aparna Rao, General Manager at SureStay Hotel By Best Western Lincoln, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The inconvienience caused is due to the breaker being tripped. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Manager SureStay Hotel by Best Western Lincoln

My stay at the SureStay Best Western was great. The staff was friendly,the hotel and grounds were clean,and it's location is close to the downtown area and the interstate. There's even a gas station across the street. As for me, id stay there again anytime.

Aparna Rao, General Manager at SureStay Hotel By Best Western Lincoln, responded to this review
Thank you for spending the time to review us online and we are happy to hear that we lived up to your expectations. We will be happy to see you again on your next visit to lincoln. Thanks

We are an elderly couple touring the USA and our stay at tis motel was great. The exterior is still being worked on but the room was COMPLETELY remodeled and it was huge. No smells, no dirt just clean. Upon checking out a wonderful young lady gave us waters togo along with yogurts and muffins and garnola bars.. I highly recommend. 4 stars

Aparna Rao, General Manager at SureStay Hotel By Best Western Lincoln, responded to this review
Thank you for spending the time to review us online and we are happy to hear that we lived up to your expectations. We will be happy to see you again on your next visit to Lincoln.

The rooms are clean, quiet, and the motel is easily accessible from highway 77 and interstate 80. The host is very pleasant and helpful. There are plenty of parking spaces and gas stations and eateries are close at hand

Aparna Rao, General Manager at SureStay Hotel By Best Western Lincoln, responded to this review
Thank you for spending the time to review us online and we are happy to hear that we lived up to your expectations. We will be happy to see you again on your next visit to lincoln.

Great place to stay at a great rate. Especially if traveling with a pet. The room was great, cozy and perfectly suited for my road trip needs. Totally suggest it as a place to stay. Staff was friendly and helpful.

No one working the lobby waited 10 minutes to check in, then room wasn't ready had to wait another 30 minutes. Tv didn't work, room smelled, light bulbs burned out, the place is a dive. Would never stay there again.

Bad part of neighborhood (we didn't know), room was super dark and dingy. it's like they took 2 rooms and made into 1. Barely any hot water, no bathtub plug, room smelled. we had been traveling for 6 hours and this hotel was right off 1-70, bad mistake! Kept getting up at night to make sure our vehicle was safe. Only saving grace there was a great sportsbar(big red) down the street with great atmosphere and good food.

yogesh mutty, Owner at SureStay Hotel By Best Western Lincoln, responded to this review
We are sorry to learn about your experience during your recent stay and has been forwarded to management for review. providing our guest with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.

Nothing fancy but clean and friendly helpful staff. Multiple restaurants in walkable distance, gas station right across the street. Had plenty of parking for my truck, easy to move around. Reasonable pricing for the room.

Stayed here for work for multiple nights, this place is close to restaurants, gas stations. Easy to access. Front desk personnel went above and made sure that we were happy when staying there. Will stay again when back in area

Very small room. I reserved a single queen room and got a single double bed. The bed was hard. Couldn't get hot water in sink unless you ran it a long time. Shower was stained dirty. Went to use the shampoo bottle that should've been new and had to take the cap off to get any so I'm not sure it was new. Had a hard time understanding the check in clerk with plexiglass and N95 mask and an an accent. The shower handle doesn't stop at off just goes round and round. How Best Western can put there name on it surprises me. BW used to be good.

yogesh mutty, Owner at SureStay Hotel By Best Western Lincoln, responded to this review
We are sorry to hear your experience during your stay with us and its been forwarded to the management for their review. We would like you to know that guest satisfaction is of extreme importance to us. We truly thank you for sharing your feedback and for your valuable business.

Excelente hotel!! Check in was quick and easy & staff were friendly. My room was very clean and nicely decorated. The bed was very comfortable too!! It was the perfect place to stop and rest for the night, I will definitely be back next time I pass through Lincoln.

The staff were nice and courteous the rooms are remodeled and they're very clean this hotel is a good value I would give it a five-star rating I can guarantee you to park semi trucks as they have a big parking lot and they do accept pets.

Aparna Rao, General Manager at SureStay Hotel By Best Western Lincoln, responded to this review
Thank you for reviewing us online regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thanks, Rina.

not the best but OK for the price, easy to get to but didn't seem the be the best location, Ice machine was locked up at night and some lights in the room did not work. room was very big and had plenty of space

We reserved two rooms for two nights. We left after the first night and did not get our money back for the second night even though we found a cockroach in one room and another room smelled of smoke which they said was impossible because it was a non-smoking room. It is a run down building. I'm surprised Best Western lets them use their name.

Aparna Rao, General Manager at SureStay by Best Western Lincoln, responded to this review
We are sorry to hear that you were unsatisfied about your stay and we will strive hard to serve you better on your next visit.

No deadbolt on door, bathroom had a leak and there was standing water in floor, coffee pot broken and no blow dryer. We were put in a room on one side of the motel out by a 4 way red light with no other guest on that side, felt unsafe

Aparna Rao, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for your review online and we feel sorry that we did not live up to your expectations and would strive hard to serve you better on your next visit to Lincoln.

This hotel was not what you expect for a SureStay by Best Western at best it was a bad Motel 6. It was decorated to look like a SureStay by Best Western but the over all quality was very poor. They had another guest check me in and he didn't know what to do. I recommend you stay far away for this SureStay by Best Western.

Aparna Rao, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for your review online and feel sorry for not living up to your expectations and we would strive hard to serve you better on your next visit to Lincoln.

Wouldn't change a thing about our stay. It exceeded our expectations. Newly remodeled and modern. Clean. Bed was very comfortable. Staff was helpful and friendly. Pack N Go breakfast was great. Will definitely use again. Well worth the price.

Unassuming on the outside but very cozy and comfortable on the inside. Rooms were surprisingly spacious as several rooms have been expanded. Very nice drive up motor inn. Only suggestion would be a larger TV as the TV was a little small. Staff was very friendly and the location was conveniently located near the freeway as well as a Casey's and several restaurants within a miles drive.

Went to check in after I made reservations a month in advance. Once we got there the owner said she wouldn't honor the price that it was booked for but was willing to give a room for double the price that we had already booked it for and was charged. Needless to say we walked out.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for your review and we apologize for the inconvenience caused. Would try to serve you better on your next visit. Management

We had 3 cats with us and being able to park directly in front of the room helped. Clean and the room was a suite. If you're looking for a pet friendly place to stay this is a great place. Make sure you are a responsible pet owner. So they continue to let pets stay. Pet fee wasn't bad.

Pretty dated motor inn that needs some TLC. Outside doors, so a little loud, even though only a handful of people staying. Rooms are large. Beds felt like they were quality mattresses, but well worn and need of replacing. Room was clean. Friendly front desk staff, but very slow checkin. Should have read the reviews before booking. Expensive for what you get.

This facility was run down on the outside and frankly the inside wasn't too much better. Reasonably clean inside but not what you would expect for a $100 room. It seem to be more like a $39 place. This goes to show you that more money doesn't always mean a good experience.

We were pleasantly surprised by the hotel. It is actually a motel. This was the first time we stayed at Surestay. The room was actually a suite. There was a true separation between the living room and the bedroom. We were concerned about road noise since the hotel sits on a main road. It was actually very quiet. The bed was quite comfortable and the shower felt great. There was plenty of hot water. The breakfast was a grab and go.

I booked this hotel the week before arriving, and only chose it as a result of Lincoln and Beatrice being near capacity the weekend we arrived. The interior of the room was not very appealing. The sheets had rust stains, the couch had a hole in the side of it and the room did not appeared to be vacuumed for a while. The bathroom was not well kept. There was a dark film around the tub, the shower curtain and the toilet handle was loose and needed to be held for there to be a flush. If the hotel were to be the cheapest, I would stay in a pinch, otherwise I would stay elsewhere.

Rooms are very clean and up to date and the wifi works great. No complains other than quite a bit of construction material in parking lot. For the price a great value. The staff are very friendly and helpful.

The lady at the desk was very friendly to my husband and we got our room pretty quick and everything was nice and comfortable for the long journey me and my husband had for us. So it was a very nice and calm experience. Very easy for breakfast and very nice enviroment.

They have painted the exterior fairly nicely but the surrounding area is mostly light industry and retail. I got a very large 2 queen bed suite. It was clean and because the windows are small and high, i was not bothered by road noise. Also the dogs couldn't be watching anything going on outside, so never barked.

No complaints! The primary thing we look for is cleanliness and this place was clean. The room was very reasonably priced. We would stay here again. The staff was friendly and accommodating. Our dog slept well too!

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for your valuable feedback and we are glad to hear that we lived up to your expectations. Thank you for your business. Would love to see you again on your next visit to Lincoln.

After making the NON REFUNDABLE reservation through Best Western website we arrive and ask for a room overlooking the parking lot so we can keep an eye on our vehicle. The front desk clerk dropped the dirty sheets and towels in the lobby and proceeded to the desk to check us in....That was nasty..... She increased the price of the room by $20.00 to accommodate our request. We stepped into the room to find dirty Q-tips on the floor and sticky coco-cola residue on the desk. The double pane windows did help keep the road noise down, but since they had not been cleaned this year, you couldn't see out of them...so much for a parking lot view. I didn't know this was a pet friendly hotel until after I arrived, so the stench of pet urine in the room was another surprise. The sheets were clean but the bed covers smelled like bad body odor....couldn't wait to leave. Didn't see the Prison 3 blocks up the road when we drove there as it was dark, but we sure saw it on the the way out to HWY 80.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing us a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4024774488. Sincerely, The management.

My husband, dog, I planned to stay a night on a road trip. A giant snow storm in Wyoming kept us here for 3 nights total. Best Western Sure stay reports their pet policy is $10 per pet up to 80lbs, per day. This particular location asked to charge me $20. At first it was stated this was due to the dogs weight (60lbs), and then stated this was a change in policy that had just not been updated online yet. They did end up charging me the appropriate price after I pointed out that l wasn't the stated policy. Front desk is not attended so you have to call or go ring the bell if you need something. Often they told us they'd bring what we needed to the room and never did. Overall met expectations for a budget highway motel. Clean rooms. These were my only two complaints for the entire stay.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4024774488. Thank you again for taking the time in giving us your feedback.

nice place older but clean and very comfortable . the staff is very helpful. it is easy to find this place .gas and some shopping are close by with easy access to the interstate. just a very nice place to stay.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing us a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4024774488. Thank you again for taking the time to give us your feedback.

Staff at Bestwestern were professional and polite. Room are clean comfortable, plenty of surroundings for restraunts, some restaurants are walking distance, or a 5 minute drive . Also Their some older establishments that were interesting to walk through.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing us a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4024774488. Thank you again for taking the time to give us your feedback.

First the good news. The bed was clean and comfortable. The bathroom was pretty clean. Carpet was newer looking. It looks like they have tried to make improvements over the years. No hot breakfast because of covid (and we understand that) so instead they did provide a nice sack grab and go breakfast with mini muffins, granola bar, a mandarin orange, a small apple and a bottle of water. Parking lot is well lit. The bad news: Hair dryer was broken. Dead bold on the door did not go into the door frame so you couldn't use the dead bolt. The bathroom fan didn't work and there were a couple of holes in he tub like someone drilled into it. The Sure Stay is on a very busy noisy road. If I had not brought my white noise machine along, I don't think I would have slept. At check out there was no one there, just a basket for your key so we couldn't tell anyone about the problems.

Surestay Lincoln, General Manager at SureStay by Best Western Lincoln, responded to this review
Thank you for writing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4024774488. Sincerely, The Management.

We needed a place to stay when vacation reroute turned a 2 day trip into 3... Had to search for an employee in order to check in (rang bell - called phone # 4 times = 20+ minutes) employees were nice. Nice large room - was clean - slightly updated. Bright parking lot. Tiny TV, lukewarm shower did not drain - lots of room/road noise, Wi-Fi barely worked. Not terribly impressed - room price should have been more in $50 range - not $70+

The rooms were nice with a lot more space than I was expecting and the service was great. Stayed one night with my 3 sons. Breakfast was bag and go and included muffins, an apple and water. I would stay here again on a future trip.

On a road trip from California to Cleveland, Ohio. I stopped at. I got here at about 1 a.m. The location was safe the rooms were good. And the owners gave amazing customer service even when I had booked the wrong day online. I worked at a hotel before and I was impressed, so I recommend it.