SureStay Plus Hotel by Best Western Nashville Southeast, La Vergne
Das SureStay Plus Hotel by Best Western Nashville Southeast ist ideal in La Vergne Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote. 
Erleben Sie die Gastlichkeit der Südstaaten im SureStay Plus Hotel by Best Western Nashville Southeast. Vom Hotel in günstiger Lage, gleich an der Interstate 24, sind Attraktionen wie Music City Downtown, Grand Ole Opry, Ryman Auditorium und Country Music Hall of Fame leicht zu erreichen.
SureStay Plus
Hotel by Best Western Nashville Southeast
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Vorteile des Hotels
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Kostenloses komplettes amerikanisches Frühstück - Freibad
- Klimaanlage
- Kostenlose Parkplätze
- Parkplatz im Freien
- 24 Stunden Rezeption 24
- Wäscheservice vor Ort
Bewertung unserer Kunden
in Partnerschaft mit
Gebildet aus de 653 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
347
Sehr gut
118
Befriedigend
76
Mangelhaft
63
Ungenügend
49
MEINUNGEN ANSEHEN
Alleinreisende 81
Familie 206
Geschäfts-reisende
193
Paare 95
Reisen mit Freunden 53
ZUSAMMENFASSUNG DER BEWERTUNGEN
Diese Bewertungen sind die subjektiven Meinungen von einzelnen Reisenden und nicht die von TripAdvisor LLC (GmbH) oder seinen Partnern.
"Not the Best Western I know"
Weird smell in room. Pillows like decoration pillows that should should be on a couch. Bed super hard. Staff doesn't communicate with each other. Make up rules while there. Disturbing while do not disturb sign is on door.
"This hotel has BEDBUGS"
Unfortunately, it has bedbugs. My husband and I got bitten in our hands and we figured out early in the morning, I told the lady in the front she said Oh, I let the manager call you, and I have never heard from him. Moreover, we took the infection to our house, and I got bitten several times. Now, I'm struggling with bedbugs for the first time in my life, and I have ordered so many stuff with hundreds of dollars to get rid of these ugly insects. All of that because we spent one night in SureStay Plus Hotel by Best Western in Nashville, so frustrated. Please stay away from that hotel if you care about your family.
Fearless24226060026, Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Hello, Thank you for taking your time to review our hotel and to give us chance to improve our self. When guest let us know about a situation where we improve our self we take it seriously and specially with it comes to bed bugs. To prevent this kind of situation from the beginning we have bedbug protectors in all of our rooms and we have also trained our housekeeping staff to detect any sign of bedbugs and get it treated. The room that you and your husband stayed in we got it professionally inspected by a pest control company to make sure and they didn't find any trace of bed bugs. We tried to contact you but for some reason we couldn't get hold of you but please next time when you come by this way please let us take care of you and make your experience satisfying at our hotel. Our goal at the hotel is to give satisfying experience too all our guests.
"Christmas trip to Opryland"
We stayed at the Sure Stay Best Western motel in La Vergne, Tennessee. The room was clean. The breakfast was very good with a variety of choices of hot and cold foods. The staff were helpful and friendly. We had our grandson with us. He rested very soundly and enjoyed the visit as well.
"Bad Best Western Property/Location"
The dusty air conditioners had mold/mildew coming out of it. The caulk around the sink was obviously done by the staff there, not professionally done at all (I would've caulked it cleaner/better), plus a loose bathtub faucet. One of my nights, the room was NOT done (used towels were still on the floor, no new towels or soap when I returned that night). Some of the yogurt was still frozen. I understand that you get what you pay for, but you could tell that this manager obviously cut corners to try to save money, again, only as compared to other Best Western properties -- this location had slightly smaller rooms, again the mildewy odor eminating from the a/c unit (not to mention smelly hallway), & the blue "Please Make Up Room" sign still in the door when I came back the second night (dirty towels still on floor, no new towels). Just compared to other Best Western properties, this location was generally a fail, saved only by its friendly front desk staff.
"Warning: Do not stay here"
Wife is disabled and originally was given a room on the second floor. Well the building does not have an elevator so that wasn't going to work. Then was given a room near the back and was told to use the back doorway. Well they are reroofing the building there is trash everywhere and people throwing stuff in the dumpster by the door and they were also missing it. So you were walking through a war zone. Once I got in the room it was very presentable and so I went to go get ice and the ice machine on the first floor was out. Guess what no elevator to the second floor so I had to walk up there to get it. Then once we were settled in our room you could hear then pounding on the roof which I understand that part but then then about two hours later there was a toxic smell coming through the a/c system, the smell was so strong I was getting light headed. I went to the front desk about it and they said, "Oh they are gluing down the roof that there was nothing they could do." I even mentioned the war zone but it seemed to fall on deaf ears. The next problem was the TV system. More than half the channels were not working and it specifically states to call the front desk and my wife did and was told, "the roofers knocked the dish out of alignment and they refused to come back to fix it. We have had several calls on the issue. If you keep checking it may come back." Well guess what it never did. So there is no way I would recommend the place. Not even to my worst enemy. I am amazed Best Western would even put their name to a place like this.
Surestayplushotel, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
On behalf of our hotel and staff we would like to apologize for the inconveniences you experienced during your stay. We are working hard on taking care of these issues. We appreciate your input on your stay and will use this to better serve guests in the future. Thank you for staying with us and again many apologies.
"SureStay was not so sure"
Payment issues (a hold on the card for the same total amount that was already paid online and still not removed after almost a week; usually even 3 or 4 or possibly 5 star hotels do not hold this much if I am not mistaken), no bottled water for the AM coffee, coffee machine sloppy and needed a change though it still was able to brew, heavy mold odor upon entering the room and the imminent feeling of mediocre quality
"Decent place"
Upon arrival my first room had a bad mildew smell from air conditioner leak the staff was wonderful and move me to a different room. My room decently clean the commode was loose from the floor a little needs some tightening down water pressure in the shower was very good the breakfast was pretty good the grounds were a little dirty lots of cigarette butts everywhere
"Avoid at all costs"
It's 1:00am in La Vergne, TN. I'm laying awake in my damp sticky bed at the Sure Stay Best Western. The floors are damp, the walls are damp, the bedding... you guessed it damp. I'm not really sure what's going on here, or if I want to even know. It's like I'm trying to sleep in a high school locker room complete with dank musty smell. This would be a great place for growing mushrooms, or cutting up a dead body but not for trying to get a decent nights sleep. Heck the particle board furniture is starting to fall apart because of the humidity. It's not even like I'm asking for a lot here, just a cool dry place to sleep... ugh Run, don't walk away from this place and keep on rolling down the road. Sleeping in your car would be more comfortable...
"Not bad for a night or two........"
We were only in town for a night and found this hotel to be conveniently located right off the exit. It is located near a vast assortment of restaurants which was extremely appreciated as after traveling we didn't care to drive another 20 miles to locate a nice hot meal. The breakfast buffet was a nice addition but it lacked variety. Still can't complain as it was included in the price. Was disappointed as I booked our room directly off the Best Western website and found that a fellow patron had called the hotel directly to book her room and got a cheaper rate :o( Management was not willing to accodomate the difference in price and only stated that the website sets its prices and they have no control over it. If you need a hot shower and a comfortable bed for a night or two this place is OK. The rooms have been updated but the hotel still shows its age. We had to be relocated as our first room had water that had leaked in through the window and it smelled very musty. New room assignment was better but not fantastic. Still hope we don't end up with a respiratory infection from inhaling mold spores.
Surestayplushotel, Front Office Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Thank you so much for taking the time to give us your feedback on your recent stay. We are sorry that all your expectations were not exceeded. We will use your comments to help make this a better stay for the next time.We strive to give every guest comfortable and enjoyable stay. Again thank you so much for your comments and please consider us for your next hotel accommodations!
"Checked in But Couldn't Stay"
We are Best Western Platinum Rewards members. We booked these rooms for a family birthday gathering. When we arrived we were told the pool was closed because it leaked. One room smelled like wet carpet (musty) the other room's air conditioner was on 60° and wouldn't turn down. We asked for a refund, got it, and left for another local hotel.
Surestayplushotel, Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Dear Guest, Thank you for taking your time to review our hotel and giving us the chance to improve our self. We are sorry that you were not able to stay at our hotel due to the outdoor pool under repair and the ac unit was not turning down. For the safety for our guest we had to close the pool down due to work being done to the light. Once the work is done please give us another chance to make your stay more then excited. Thank you again. PJ
"Broken down gym"
The fitness center had broken down equipment. TV was not working either. Great for a quick layover but not a long stay. Place was clean a d you g kid upfront very respectful. Shameful as Best western!
Compass62017844096, Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
First I want to thank you for taking your time to review our hotel regarding to your most recent stay with us. With feedback from our guest like you we get the chance to improve our self and our guest experience. I am so sorry that your most recent stay with us was not satisfying and you found broken down equipment in the fitness center and there was problem with your tv as well. Please give us another chance when you come this way again to make up for our mistake and make your experience better and satisfying.
"4 stars because it's meant to be cheap"
Was drawn to the place by a Best Western coupon from a stay at a different property. Altered route to get there. SureStay is Best Western's economy version, and that was evident. Everything was on the cheap. Checkin was fine, but the clerk was unable to get the coupon to work. Pros: Service was friendly (but ineffective, see above). Beds were a bit older, but linens were nice and clean. WIFI was quick. Everything worked. Cons: floors were all a bit crunchy. Furniture functional but a bit battered. Towels were lower-end and soaps/shampoo stuff on the cheap side. Extra special con: The breakfast had all the stuff you need, gravy, sausage, something like eggs, biscuits, mini bagels, etc, but it was all the lowest-cost cheapest quality you could get. For me, most was inedible. For a low-budget stay (think $100 for a two double) near Nashville this hits the mark, so the only real stars off is for the cleanliness and bad breakfast victuals.
"Nice hotel"
This hotel is just far enough outside of Nashville to not pay Nashville prices but close enough to get anywhere you need to go quickly. Clean hotel, friendly staff, and close to shopping and food. Would definitely stay here again.
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Hello DayTrip36651198648, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are happy to hear that you found our location to be so convenient while staying with us near at the restaurants , stores and that you enjoyed our staffs hospitality that we strive to show to each guest, during every stay. We look forward to serving you again here at the SureStay Plus Hotel by Best Western Nashville Southeast !
"Former Ramada, good beds, sore issues"
Nashville motel prices are out of sight, so this was a relatively good deal. The beds were excellent. The outside lighting was pretty bad. Spotlights shine up from the ground, illuminating the edges of the blackout blinds in the rooms. We had to switch rooms for this reason. The front desk staff was exceedingly helpful and friendly about this, and found us a dark and quiet room in the back. I would be afraid to use the end door, though, as the lighting there is not so good. Remember, Best Western did not design this motel. Still, in terms of amenities, it is a Best Western, which is a chain we like. If the price is right, we would stay again.
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
ROBERT C, Greetings from SureStay Plus Hotel by Best Western Nashville Southeast Hotel. I am happy to learn that you enjoyed the value and we were able to provide a comfortable experience. We look forward to welcoming you back during your next stay in the area.
"For a budget hotel, you will not be disappointed"
Last minute business travel landed me in the Nashville area and needed a place to stay for 3 nights. I normally bypass budget hotel/motels but needed something quick and affordable. Found this hotel on trip adviser and noticed its reviews were higher than some of the places I was about to spend double per night for and thought I would try it and if it was horrible, would find somewhere to stay the last two nights. Keeping in mind this is definitely a budget hotel, it is worth the chance. My room was clean at check in and maid service did a great job during my 3 day stay. Beds are comfortable, rooms are definitely dated as is the building. Front desk personnel were very professional and nice.
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Jasperdawgfan, Greetings from SureStay Plus Hotel by Best Western Nashville Southeast I am happy to learn that you enjoyed the value and we were able to provide a clean. comfortable experience. Thank you for taking the time to share this positive experience with our management, staff, and future guests. We look forward to serving you again!
"Excellent hotel, newly renovated."
The breakfast was excellent, the rooms were clean and the staff was very nice. I recommend this hotel. They have a fast internet connection. I like the good selection on their breakfast menu. The rooms were very nice.
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Hi Mario L, On behalf of my entire team of SureStay Plus Hotel by Best Western Nashville Southeast, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't wait to give you another five star experience! Have a great day ahead from general manager of SureStay Plus Hotel by Best Western Nashville Southeast.
"Nice but old."
The motel was in good shape with clean big rooms. There was not any elevators, but the clerk accomadated us on the first floor. There was breakfast, but it was small with eggs, sasuage and gravy but the eggs and gravy were not that great. There was no cold box with yogurt or mixed fruit. This was suppose to be a plus resort.
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
stevecD6589BU, Thank you for letting us know how impressed you were with our services and amenities. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We look forward to welcoming you back during your next stay in the area. Have a great day ahead from general manager of SureStay Plus Hotel by Best Western Nashville Southeast.
"Surestay by Best Western"
This location was located very close to several restaurants and access was very easy. The front desk staff was very friendly and acknowledged my diamond select status. The room was clean and bed was very comfortable.
Tina M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Alan C, Greetings from SureStay Plus Hotel by Best Western Nashville Southeast Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Thank you for your kind comments and we look forward to your next visit!
"Awesome Price and Location"
We came for a spring break trip with the family. The staff is super friendly and helpful. The rooms are clean and very well maintained. The location is not very far from Nashville but yet far enough away to not cost a mint like the Nashville hotel prices. I've stayed in more upscale hotels for twice or three times the cost but for the price, this is totally worth it. The breakfast isn't the fanciest but it's clean and well stocked with cereal, biscuits, eggs, oatmeal, sausage, gravy, pastries, coffee/oj, etc.
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Elenimoo, Thank you so much for your kind remarks to our breakfast, rooms cleanliness and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We look forward to serving you again and giving you another five star experience.
"Lucky"
The whole city of Nashville was sold out on Friday and I didnt havd a reservation. I took this hotel exot because it had a Waffle Housd and I was starving. Walked over to this hotel and was told that they were completely booked. But the desk clerk was kind enough to ask for my cell # and said if they had a cancellation that he would call me. Half way into my diinner he called and I ended up staying. Nice clean hotel and a good rate considering no reservation. I forgot the desk clerks name bit I will call the manager to compliment his customer service.
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Greetings from SureStay Plus Hotel by Best Western Nashville Southeast Hotel. Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is always rewarding for us to read such positive reviews regarding staff hospitality. It was a pleasure serving you and we hope to see you again on your next visit to Nashville .
"Convenient, but not great hotel"
The location of this hotel was great, and the price was fair compared to others in the area. The lobby was very nice and check in was easy. However, was very surprised the hotel did not have an elevator. It was not fun trudging suitcases up the stairs after a long day of travel. Our bedsheets were stained and the AC unit was incredibly loud. I did not ask for another room because I knew the hotel was full. The bathroom was recently updated. Breakfast was pretty standard. I would not choose to stay here again.
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
kjbonilla27, Thank you for taking the time to rate our hotel and to explain your experience. I am sorry to hear about the difficulties that you experienced with due to the AC, bedsheets and the lack of elevator, It is though great to hear of how you enjoyed the value and the convenient location of our hotel! Your opinion is extremely helpful in our ambition to continuously improve upon the guest experience and I hope you'll return to see how we grow and evolve.
"Comfortable"
I slept very comfortable at this hotel. Where do I start ?? Nice beds, great hot Southern breakfast, friendly staff, and best of all a ton of food choices in walking distance. I have no idea when I will be back but I will stay here.
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Shadowkings1234 I am happy to know we met your expectations with our friendly services and cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.
"Overall a decent stay."
Here for a family member's funeral. Arrived late in the evening. Area appeared safe. The front doors aren't sliding/automatic and were cumbersome to open with anything in your hand. The airlock really kept the doors from opening with any ease. Room was clean as was the bathroom. Good water pressure and plenty of hot water. Wasn't thrilled with the breakfast food. Coffee was decent which was a surprise. Most hotels serve colored water and theirs was doable. Gravy was watery and tasteless. Stick with the cold stuff on the bar. Pillows flattened out after 3 seconds laying on them. Bed was firm.
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
I am deeply and sincerely sorry for the loss of your family member Adrian J. Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am sorry to hear that you did not thoroughly enjoy the dining opportunities, but we're very pleased to hear your positive feedback regarding our room's cleanliness. We hope to see you again soon and to impress you with our continuing improvements.
"My choice"
I have coming to this hotel for over 2 years . The quality of the rooms and the great customer service is why I always choose this hotel over the other 2 on this exit. Also very friendly people and operation. Be back soon
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Lynnknight, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. I can't begin to express how much it means to our management and staff to hear from guests like yourself and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.
"Work"
Unfortunately my stay here was longer than originally expected. I have enjoyed my stay at this hotel and it's employees. A real family type atmosphere and the southern hospitality was clearly present. Looks like they have done many upgrades and improvements. Really liked the mart in the lobby. Saved me from walking in the rain . Great people working here
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Thank you mdh1833 , your reviews are very impressive with us. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We look forward to serving you again and giving you another five star experience.
"Rainy weekend"
I drove across the country from California with very little stoppage because of a job deadline. I didn't have the time to make reservations so I just winged it. I WAS VERY LUCKY WHEN I pulled off of this exit and was able to get a room at a nice rate. It rained the whole weekend so I just stayed indoors. Very comfortable stay and updates property
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Pixie24me, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We look forward to serving you again!
"OKC"
We live in Oklahoma City but had to come down to see the Southern Hospitality for ourselves . These guys here at the SureStay have it all. Clean rooms, nice breakfast, and reallly nice folks running the place. For the value you can't beat this hotel
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Timothy S, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We thank you for your comments regarding the cleanliness of our property and our great value. On behalf of our entire staff, we appreciate your stay and we look forward to seeing you again when your travels bring you back to Florida City! Kind regards.
"Wonderful Staff"
I can not say enough about how friendly and accommodating the staff is. The rooms are comfortable and as expected. Excellemt choice for the budget conscious. Breakfast is nice with hot and cold choices. Plenty of fresh coffee.
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Angelene S, Thank you for letting us know how impressed you were with our services breakfast services especially to our fresh coffee and your kind compliments to our friendly staff. It is wonderful to hear that you enjoyed your stay with us.On behalf of our entire staff of SureStay Plus Hotel by Best Western Nashville Southeast ,we thank you for your business and hope that your next visit will be another five star experience
"Customer service"
Had a great experiance with the staff and hotel in general! Very clean and nice room! Once again great experiance would recommend! Thanks again guys! Oh and plenty of food choices in the area within walking distance
Nerissa M, Guest Relations Manager at SureStay Plus Hotel by Best Western Nashville Southeast, responded to this review
Paulgill93, Thank you for staying with us and for sharing your wonderful review of SureStay Plus Hotel by Best Western Nashville Southeast ! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to having you stay with us again and earn another perfect 5 rating.