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Kings Lynn, Royaume-Uni





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Kings Lynn Knights Hill Hotel & Spa, BW Signature Collection, Kings Lynn

South Wootton, PE30 3HQ, Kings Lynn, Grande Bretagne - Siehe auf einer Karte
Kings Lynn Knights Hill Hotel & Spa, BW Signature Collection - Aussenansicht Das Kings Lynn Knights Hill Hotel & Spa, BW Signature Collection ist ideal in Kings Lynn Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Kings Lynn Knights Hill Hotel & Spa, BW Signature Collection ist ein schönes Hotel in King's Lynn, nur etwa sechs Kilometer vom Stadtzentrum entfernt. Das restaurierte Hotel, ehemals ein Jagdschloss und Bauernhof, liegt auf einem 4,5 Hektar großen Grundstück mit Gärten. Hier verbindet sich der Charakter der Vergangenheit nahtlos mit Neuem. Im Laufe der Jahre wurde das Gebäude um verschiedene Anbauten erweitert. So sind geräumige Unterkünfte mit einer bezaubernden Atmosphäre entstanden.Mit komfortablen Zimmern, einige davon mit Terrasse oder Balkon mit Blick auf den von Mauern umgebenen Garten, und ausgezeichneten Veranstaltungsräumen ist das Hotel die perfekte Wahl für Geschäftsreisende und Touristen gleichermaßen. Wenn Sie eine Hochzeitsfeier planen oder ein Konferenzhotel in King's Lynn suchen – wir haben Platz für Sie.Regen Sie Ihren Appetit in unseren fantastischen Freizeiteinrichtungen an – inklusive Pool und Fitnessstudio. Genießen Sie dann ein Essen in der schönen Garden Brasserie, bevor Sie es sich im ländlichen Charme unseres Pubs Farmer's Arms mit unverputzten Holzbalken und traditionellem Ambiente gemütlich machen.Etwas weiter entfernt finden Sie einige der größten Häuser Norfolks, wie das Royal Estate in Sandringham, Houghton Hall und Holkham Hall. Naturliebhaber schätzen den schönen North Norfolk Coast Path und die RSPB Reserves mit wunderschöner Landschaft und vielfältiger Tierwelt.Ganz gleich, ob Sie lokale Sehenswürdigkeiten erkunden oder geschäftlich unterwegs sind, im Kings Lynn Knights Hill Hotel & Spa, BW Signature Collection in West Norfolk werden Sie sich wie zu Hause fühlen. Teile der Hotelfassade sind ab 17.09.2018 bis auf Weiteres eingerüstet. Wir bitten um Ihr Verständnis.

BW Signature Collection

Kings Lynn Knights Hill Hotel & Spa




Vorteile des Hotels

  • Restaurant in der Anlage
    Restaurant in der Anlage
  • Swimmingpool
  • 24-Stunden-Rezeption
  • Sauna (Dampfsauna)
    Sauna (Dampfsauna)
  • Fitnessstudio / Gesundheitszentrum
    Fitnessstudio / Gesundheitszentrum
  • Zimmerservice
  • Umweltfreundliches Hotel
    Umweltfreundliches Hotel
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Bewertung unserer Kunden

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"Whilst I was away working"

paulmorling, Dorset, United Kingdom 02/02/2023

A friendly hotel experience where staff value you, where the food is good and where the facilities enhance the experience whilst away from home. Hotel location is situated perfectly on the main access route into the area for exploring Norfolk,

"Just what we needed"

taniacC1512ZI, Downham Market, United Kingdom 31/01/2023

The room was lovely and we both got a really good night's sleep. The breakfast was delicious and all tastes were catered for. We went for a pamper package and the spa was just wonderful. The treatments we both had were amazing and we came away feeling very relaxed and recharged. We had our evening meal at the adjoined Farmers Arms and we weren't disappointed. It was lovely.

"Great value"

cherylgreen06, King's Lynn, United Kingdom 27/01/2023

Lovely place to stay. Staff very friendly. Rooms very clean and spacious. Shower was excellent. Breakfast was great and in lovely surroundings. Attached to pub which does very good in a setting full of old character. Would definitely stay again.

"overall experience"

User 23/01/2023

From getting to the hotel the welcome was friendly and very informative. The room was superb very clean, very well maintained, Beds very comfy { never slept so well }. The bar and restaurant were very clean and a good range of food and alcoholic beverage. My Fiancée is a coeliac and the Gluten free options were very good. This Hotel is in the perfect spot for Sandringham, Norfolk coast And easy for Kings Lynn corn exchange for shows and town.

"The Spa lets them down"

contactjdp7, Peterborough, United Kingdom 18/01/2023

Booked hear for my wife's Birthday treat. Hotel itself was great, good food, comfortable large rooms and friendly staff. The Spa, apatantly run by a separate firm was very disorganised they had lost our advanced booking that we paid for in advanced luckily I could prove the payment but this spoilt the day. The Hotel blamed the spar but as I booked the hotel as a stay and spar two days I blame the hotel.

"Most welcoming and with a great service"

judy_ian_9, Peterborough, United Kingdom 09/01/2023

On Bank Holiday Monday our family of 6 adults and 5 grandchildren spent the day at Brancaster Beach. On our way home, fancying a meal and without calling ahead we stopped at Knights Hall. I was welcomed by a very smiley young lady - I asked if they a) accommodated dogs and b) could they accommodate 11 of us for a meal. The young lady said yes to both and duly arranged a separate area for us. The staff were extremely attentive, always smiling and polite, The food was very good, freshly cooked and hot! The whole experience wrapped up a special family day out. Thank you to all the staff - keep up the good work because it truly is appreciated.

"Most welcoming & great service were found here …"

judyhendry, Peterborough, United Kingdom 06/01/2023

On Bank Holiday Monday our family of 6 adults and 5 grandchildren spent the day at Brancaster beach - on our way home, we called in, without calling ahead, and asked if they were dog friendly and could accommodate 11 of us for dinner. The young lady on reception with a lovely welcoming smile said yes to both. They set the tables in a separate area and were so attentive throughout - always smiling and polite - The food was very good and the whole experience wrapped up a special family day out. Thank you to all the staff

"Lovely experience "

User 05/01/2023

Myself, partner and infant son enjoyed a stay at Knights Hill Hotel and Spa just before Christmas whilst visiting family in King's Lynn. We had such a lovely experience with an amazing sized room, which was slightly dated in terms of decor but the views of the garden and super comfy bed made up for that. The breakfast included was delicious and plentiful with vast options to cater for all dietary requirements. Hotel staff were very friendly and helpful too which just added to our lovely time and experience throughout our stay. Only downside was that the spa was fully booked so we couldn't get any treatments unfortunately however, we have noted to book ahead next time to avoid disappointment. We decided to book the day after New Years as we enjoyed the hotel so much! Look forward to coming back again soon.

"Amazing NYE Night"

georgieg603, Hunstanton, United Kingdom 04/01/2023

Amazing NYE night! Service was superb with all member of staff being brilliant. Food was lovely, 3 courses served in an hour! DJ was brilliant, the set up was beautiful and we couldn't have asked for more! We had a great time and would definitely go again this year!!

"NYE dinner and DJ"

danni s, Norfolk, United Kingdom 04/01/2023

Came to the Knights Hill New Year's Eve dinner and disco. Can not fault the service from the staff from start to finish. They served a lovely three course meal followed by a disco until the early hours. Myself and everyone I attended with thoroughly enjoyed it!! Will definitely be coming back for another NYE party!

"We would defiantly book again"

Angie632, Dersingham, United Kingdom 04/01/2023

The greeting on arrival was very friendly , staff were so helpful and friendly , food was served on time and very efficient and hot , waiters and waitresses were extremely polite, and nothing was too much trouble for them , bar staff were great and disco had us dancing all night long , music was good all night , we loved the fireworks at 12 ,

"Dinner not so good"

User 29/12/2022

Ordered a sirloin medium rare. Came out looking good but oh my so chewy, had to leave it. oven chips, yeah I've had better from an an Aunt !!! To be fair they offered me an alternative. Looked at other meals being served and they also looked really nice. Regretting my choice now. Now I'm going to my room hungry. I should of accepted their offer of something else. Not a massive bad experience because they offered to fix it but I'm a stubborn person and reaping my choices. Take what they offer you if they deliver poor quality

"Good location, good parking, clean & friendly hotel"

User 19/12/2022

Only stayed for 1 night while visiting Thursford show, next time will try to stay longer to make use of the spa & see more of the area, nice clean rooms, good nights sleep, location next to main road great for access and with rooms well away from the road so not noisy, breakfast good and plentiful, staff friendly - couldn't fault it.


501margareta, Staplehurst, United Kingdom 15/12/2022

Excellent hotel with brilliant staff. Food first rate. Variable menu in the evening. If breakfast busy with coach parties help yourself. Snow on ground but room beautifully warm. Bed very comfortable. Spotlessly clean.

"Dreadful food."

Caroline F, Wisbech, United Kingdom 07/12/2022

We didn't stay here but had lunch. The food was absolutely shocking. Steak was fatty and over cooked. Steak hoggie was a joke. Five little bits of fatty Steak that you couldn't eat, a terrible salad that had definitely seen better days and some sort of chips that were like oven chips that had been fried. We definitely won't ever go there again.

"Fabulous hotel and staff"

Y4220FBpamelas, United Kingdom 02/12/2022

Stayed one night at this hotel with bus trip and had an absolutely wonderful stay. Staff couldn't be more helpful and any minor issues promptly sorted. Food very good too and help yourself breakfast which I enjoy as it cuts back on food waste. Room was spacious and clean. I would definitely stay at this hotel again if in the area and would recommend to others. THANKS I GIVE YOU 11 OUT OF 10!

"Lovely staff but the food slightly disappointed"

An_Old_Burian, Norwich, United Kingdom 30/11/2022

We had our pensioners association Christmas lunch at Knights Hill - which is a lovely (very large) venue. The staff were really efficient and helpful but the food rather disappointed since it was more like a Sunday lunch with a choice of turkey or beef......rather mediocre compared with some of the other venues we have been to in the area in recent years


User 21/11/2022

Nice hotel a bit dated.Xar parks could do with more signs .(I was 10 mins trying to find my car)Breakfast was awful for a £95 a night hotel.Cold bacon,half a slice of black pudding,sausage only about 1 1/2 ins long.Very unhappy with it considering £95 a night.

"Night Away"

User 14/11/2022

Lovely hotel great location and facilities, food in the pub was great value and the sweets were amazing…leisure centre was ideal for a swim and relax, breakfast was good with plenty of choice would definitely return again..

"Knights Hill Hotel & Spa"

User 01/11/2022

We had a lovely weekend at Knights. Staff we all helpful. There is a pub on site, just opposite the hotel which we had dinner in on the night we arrived. The food was good and reasonably priced. We had breakfast at the hotel. There was a really good selection of food, which was help yourself to continental and order from the menu for hot options. Again all the staff were helpful, friendly and attentive. There is pool, spa and gym on site. Overall we had a lovely time and would definitely use this hotel again.

"Great hotel and facilities"

ashleyCY2022, Burnley, United Kingdom 31/10/2022

Great hotel. Very helpful staff. Room was very clean. Fantastic gym and swimming pool facilities. Breakfast was good and served quickly. Will stay here again. Great pub/restaurant on the grounds for the evenings. Would recommend Knights Hill for business trips.

"Pub meal"

User 18/10/2022

Lovely relaxing atmosphere. A traditional cosy bar and restaurant. Staff are very helpful and polite. Food is lovely pub food . We are local and really enjoy going to chill out after work to wind down.

"Nice hotel spoiled by delivery shortcomings, i.e., not providing what advertsied."

User 14/10/2022

My wife and I had a three-night dinner, bed and breakfast stay at Knights Hill in mid-October 2022. We had booked, and stayed in what Knights Hill (“KH”) calls a garden master room. I would have to say this is an agreeable hotel, but one with significant contradictions. When you search a dinner, bed and breakfast stay on the hotel website you will be offered a plethora of rates. For example, searching later in October for the same room we had, three nights D, B&B, the range in rates offered is from £673 to £825. Other than cancellation policy I can't discern any other difference and the hotel was unable to point to a material difference either. So, my advice will be pick the cheapest Leisure rate. I did, and we had no difficulties as a result of that choice. Staff generally were pleasant and courteous. The hotel enjoys a good rural location outside Kings Lynn. A short drive to Sandringham; a tad over a one-mile walk to Castle Rising. We watched muntjac deer in the field next to the brasserie, although most of the other diners were oblivious to them. Wifi worked, slower in spots. Ample free parking in front of reception. Online and Tripadvisor pictures represent the hotel accurately. Our room was spacious, clean and well-appointed, with a patio onto the walled garden, which is delightful. I would say storage was unusual in that drawer storage for clothes was the desk! Bathroom was nicely done but I have to say, despite acknowledging the warning placard, the heated towel rail was dangerously hot. Breakfasts were served in the Garden Brasserie. I would rate them pretty well. We are up fairly early and all was good; I can imagine breakfast gets a bit busy when the hotel is full. Dinners – well sadly, this is where the property fell down HARD. Actually it's more a management problem than a food service problem but we did have issues in the attached Farmers Arms Inn which I will detail following. Prior to booking I had sought clarification on what was included for dinner in the D,B&B plan and was told: “Our dinner, bed and breakfast rate – are inclusive of a £30.00 meal allowance per person – this can be used in both restaurants stated previously; this entitles you to a 3 course meal in our Garden Brasserie.” And here's the rub: The Garden Brasserie was closed two out of the three nights of our stay. It was open the last night which proved that the food was significantly different and vastly superior to the pub food served at the Farmers Arms, where we were otherwise forced to eat. I asked why the brasserie was closed, no real answer but was offered “staff problems”. Be that as it may, not my problem, but so far as I am concerned our stay was sold to us on false pretenses as the hotel did not deliver what it advertised. That is completely unacceptable and in combination with our experiences at the Farmers Arms, leads to our stay getting two stars for this review. Otherwise the hotel would have done better. I honestly just don't accept bait and switch from anyone. Consequently, I don't recommend the dinner inclusive packages here. Viewing the brasserie menu prices, you'll probably save money by doing pay-as-you-go. The first and second nights of our stay we had to eat at the Farmers Arms. Typical pub food, generally but not universally issuing from a deep fryer, which I would rate as “OK”. The pub itself is nicely done. The first night, the place was quiet. They had run out of the advertised carvery by 6pm; our meal took forty minutes to arrive. The second night, the conservatory in which we were seated was empty. My wife asked for another table as the two-seater we had was cramped. We were told that “Two people have to sit at a table for two”. OK. But to add insult to injury three parties of two came soon after, without bookings, and were seated at the larger tables we had only recently been refused. Oh well, I suppose that's the best example of Knights Hill attitude to customer service I can offer you……Sadly, that is the single experience we will remember of our visit. Would I stay at the Knights Hill hotel again? Yes. But I would never buy a dinner inclusive package here as management can't be trusted to deliver what they sold. On checkout no-one chose to ask about our stay so I am offering my observations here instead.

"Poor show"

User 10/10/2022

Booked a pamper break for me and my mother, we generally go once a year as we have never had any problems. We went for the aromatherapy bath as that came with the package, I had requested if we could change it and was strongly told no as it is part of the package unless I wanted to spend more, even though there are treatments around that kind of money, so we went anyway and the bath was absolutely disgusting. We went to find a manager to which the spa manager wasn't working on a weekend as we were told, shocking. The lady who was the leisure manager went to go and check the bath and completely agreed it was disgusting, but continued to say that she doesn't check it as it's not her job, she offered a glass of Prosecco while she checked it and then went over to the hotel as it was part of a separate company we were told. We then didn't want to use the spa facilities as the drains were blocked in the fire and ice section which felt very unsanitary with people waking around bare feet. We then went over to the hotel and the young girl on the desk said she would refund the £30 for the bath as we complained, but then proceeded to take off the extra £4.00 for the afternoon tea we had making it £26 refund. Wasn't expecting a complete refund but as we didn't have the bath that is expected but would of been appreciated if they had gone to the extra mile of offering something else, the hotel that is and not the spa. The room we stayed in felt like a council bed sit, it had a kitchenette which one of the doors were hanging off, spider webs and spiders in there, the door frames were splitting, the curtain border was half hanging off as well. We have stayed quite a few times over the years and we really were disappointed with everything.

"IMTC October Weekend 2022"

User 10/10/2022

The International Motorcyclist Tour Club (IMTC) stayed two nights at the hotel for our annual October weekend. There were 58 in our group and all enjoyed their stay at the Knights Hill Hotel. There is lots to see and do in the area and many of our group used the local bus service to visit King's Lynn.

"Enjoyable stay"

User 07/10/2022

Nice hotel with great spa, swimming pool and jacuzzi. Very clean and spacious room. Good service at reception. beautiful grounds. Breakfast has a great choice and food is great quality. Service was erratic and not as polite as I would have liked but I'm pretty fussy. The waitresses were polite but i think they could have been more professional. A floor manager would have been very beneficial.

"Very poor customer service, Theft in establishment"

User 07/10/2022

My Husband and I used this venue for our wedding reception long story short cold food, wedding coordinator both off on our special day. Belongings left with next family using the venue. little to know staff communication. Had our seat covers stolen had to chase staff to get this sorted. Very rude gm very poor customer service after the fact. Hotel room on the night did not provide toilet roll had to call and ask for it.ordering breakfast wasn't explained so breakfast was all wrong on the day of the wedding. no air conditioning on dance floor was so hot. many more complaints.

"Great place with helpful staff"

User 30/09/2022

I took a group of 39 Trefoil Guild ladies to stay at this hotel from 12th - 16th September. We should have visited in 2020 but had to delay our visit due to the Covid pandemic. It was worth the wait as we weren't disappointed and thoroughly enjoyed our stay The whole place was very clean. Staff were very helpful and went out of their way to accommodate one of our ladies who has special dietary requirements. Some of our rooms only had one hand towel and 2 bath towels for the first 2 days. I spoke to one of the cleaners who apologised & said that they were having to return towels to the laundry service as they were coming back not cleaned to the hotels required standard. This had left them short as its the hotels policy to change all towels every day. Its in a convenient location for visiting Sandringham and Houghton Hall and is within 20 miles of Walsingham. We would definitely recommend this hotel and would love to stay there in the future.

"Great place to stay"

User 25/09/2022

We stayed for 3 nights in one of the 'Courtyard rooms' on a Bed, Breakfast and Dinner deal. The dinner choice was small but really good and was cooked to perfection. The staff are really nice they couldn't do enough for you. We would highly recommend the Knights Hill Hotel, we're definitely going back. Thank you.

"A stay in Norfolk"

User 20/09/2022

The pleasant and enjoyable stay not east to book a table for dinner before 8pm which is a little late for the older generation. Food was excellent The location was good for visiting the main attractions in this part of Norfolk.

"Disappointing return visit"

susancpowis, Oakham, United Kingdom 14/09/2022

We have stayed at this hotel on two previous occasions and found it to be a convenient and comfortable base for exploring North Norfolk. This visit disappointed us. Standards are slipping. Our stable block room had a number of faults - a bathroom door that took a lot of persuasion to shut properly, a very noisy extractor fan, a broken roller blind chain which meant it would not operate properly, a Fire Action Plan that did not reflect the room, showing two exit doors rather than the one. We were provided with only one hand towel for two to share in addition to the two bath towels. There were only two accessible power points available (others were behind a chest of drawers and the double bed) and these accessible ones were needed for the TV and a desk light. These appliances had to be unplugged to use anything else e.g. phone chargers or hair dryers. Quite honestly these weaknesses need to be addressed if we are to return.

"Lovely hotel and staff"

SheenaS479, Dunfermline, United Kingdom 10/09/2022

Service with a smile on arrival but didn't have the room we requested available until the following day. Not very happy. We packed up again the following morning for porters to take everything to the room we originally asked for with a patio/terrace, while we were out. Room we had for one night was really lovely and big; double sink in bathroom and walkin shower. Went to spa/pool area that was really nice apart from an awful looking brick wall at side of an okay sized pool. Jacuzzi not working for the 3 days/nights we were there so disappointed. Changing rooms to warm and couldn't cool down even after a cold shower. Really difficult to dry myself even with using talc. Food at hotel was okay and only ate there once and had to give me something made up to suit me so really good of them. Pub beside hotel had better food so ate there twice, (please give the option to take skin off cod before battering it, surely not hard for a chef to do?) Breakfast was made to order and was good, vegan forme and full English for my husband. Decaffeinated teabags to hand after we had to ask for them the first morning. Why have decaffeinated coffee in rooms and always readily available but hardly ever decaff tea? It's so annoying! Room service was great with towels changed if asked and all staff friendly and helpful. One guy in the pub though had an awful attitude and shouldn't be in the hospitality business; heard him be rude to colleagues and members of the public. Overall a great stay (furniture could be updated) and would highly recommend.

"Welcoming Hotel"

DFLThurrock, Thurrock 07/09/2022

Great location for visiting NW Norfolk. All the staff were friendly and welcoming. Large bedroom and bathroom with all the usual amenities. Breakfast was freshly cooked and booking a time slot ensured no waiting and prompt service. Ate dinner in the Farmers - generous portions. Would have been nice to have more items without chips, but not a big issue - the side salad was lovely. Plenty of parking. Outdoor seating. Good value hotel. Will definitely stay again when visiting that part of Norfolk.

"Fantastic hotel and staff"

User 04/09/2022

A fantastic hotel with amazing staff and facilities. The breakfast was comprehensive and freshly cooked and the spa facilities were all working. The staff could not have been any more helpful and we would definitely stay again.

"Just Terrible!!!"

Jenni P, Great Bookham, United Kingdom 01/09/2022

Arrived at just after 1 and asked to check in...receptionist asked us to wait whilst she did the banking!! Went for lunch whilst waiting only to be told to "wait whilst the staff finish their lunch....come back in 10 minutes"!!!! Had dinner in the pub restaurant attached to the hotel, waitress looked very miserable. When asked if she was ok she responded: "would you like another server"!!! My steak was beyond well done in fact it was incinerated so much that it was inedible. All in all, miserable staff, shocking customer service and poor food! Avoid.

"Beautiful surroundings, tired decor"

V4749BZmarina, London, United Kingdom 30/08/2022

This has the potential to be a stunning and relaxing hotel, instead it is run down and in need of a refurbishment. Breakfast was tasty but limited choice. Spa was ok but hard to get hold of. Definitely not 4* standard

"Not perfect but ok"

User 30/08/2022

Rooms are very tired but generally ok. Both rooms smelt damp but one much worse than the other so this party were moved. Breakfast was very good with lots of choice. Staff were friendly and public areas were kept very tidy

"Not very clean"

lilkim1200, Lincolnshire, United Kingdom 29/08/2022

Would not recommend, high prices for low quality, rooms basic and not reall6 clean and dated, breakfast couldn't be booked as no spaces although we had room service which was on time but not very nice. , wouldn't choose to stay here again.

"Disappointing and pricey"

991udayt, London, United Kingdom 22/08/2022

The hotel needs upadting The room we had was large enough though not enough electric sockets for laptops and phones The rooms feel dated The common areas were not comforatble and were quickly filled up The outside seating area was good Getting bar service was difficlult The breakfast was teh most disappointing - every morning we had to ask for salt and peeper, the coffee was unbeleivably weak, and the food just forgiveable The pool was noice but we got no response from teh spa even to voice mails Overall very disappointing particularly at the price we were paying


michaelgS9163TL, Shorne, United Kingdom 20/08/2022

Very good location and plenty of facilities all around including their own pub, spa, swimming pool etc. Our ground floor room was spacious and well furnished. Very comfortable bed. Open out to garden with table and chairs. Breakfast good quality and choice. Ideal if using as a base for Sandringham. Good value for money. Reception staff very helpful and friendly.

"Best I've stayed in for a long time"

User 15/08/2022

Where does one start? From the moment I spoke to the receptionist to book the hotel to when we left, every member of staff was extremely pleasant and helpful. The room (Classic Twin) was large with loads of drawers and cupboard space, as was the bathroom, with plenty of space to move around. (And for the 3* reviewer, yes, the decoration was a little 'tired' but no hotel will redecorate every year and everywhere was spotlessly clean). And wonder of wonders, there was actually a shower mat (many top hotels refuse to provide them on the grounds of 'hygiene') On our third night (during this last heatwave), it was so hot that when we came back from our day out, the staff had placed a fan in the room and it was going full pelt. The food (The Garden Brasserie) was so good that I threatened to kidnap the chef one evening - and the menu is changed every evening. The surroundings of the restaurant were lovely...so lovely that every morning without fail a great tit kept trying to get in through the big plate-glass window! Breakfast was plentiful with a good 'continental' spread and hot foods cooked to order. I do not agree with the reviewer who said you could only get a 'full English' as a hot choice. You could have as few or as many items on the list as you wish. Plenty of parking. Location was excellent in regard to access to main roads and thus access to the rest of the county. Compared to our stay at a top-class Glasgow hotel (where we made our own bed and bathrooms were cleaned only every 3 days..."staffing problems following Covid"), I would recommend this hotel for anyone touring N. Norfolk.

"Kick back and relax"

User 14/08/2022

After visiting family I checked into the hotel for a few days relaxation and to have a couple of treatments in imagine before heading home .I loved every minute of it being pampered and relaxed and I just loved the size of the room ,very roomy and not cramped like a lot of hotels I've stayed in ,massive bed and even a small fridge

"Badly needs an update"

w0tcha, Ampthill, United Kingdom 11/08/2022

We stayed for 2 nights over a weekend in a Garden Room, which was quite a way from reception and the restaurant, but the walk did not involve any stairs. The room was a decent size with an extra large bed (didn't really need to be that big?). The bed itself seemed to be fairly modern and the bathroom looked like it had been refurbished in the not too distant past, although the shower involved climbing into the bath – so be aware if you're not too mobile. The rest of the room was very oddly furnished, was very dated and the soft furnishings looked very worn. The room had a small outside space with a metal table and chairs (no cushions) which had seen better days. Although the patio was in the shade for most of the day, if you were feeling energetic you can carry the chairs further out into the large garden space and get some sun. In fairness the room itself was clean. A few things to note – there was no fridge in the room, which for a hotel in this price band is unusual. The TV was in a strange position if you wanted to watch it in bed. Our towels were changed after the first night, but we were only given one set for the second night. The big bed was very comfortable and we did get a good nights sleep. The breakfast was fine with a reasonable choice (although they don't serve black pudding!). We ate our evening meal at the hotel on one night. There is no a la carte menu, just the choice from half a dozen Chef's Recommendations – which were reasonable as long as there was something you liked on the list. The service in the evening was perhaps too efficient as they seemed to want to get through the meal as quickly as possible. All in all, I would recommend the breakfast, but not the evening meal which was overpriced and did not offer enough choice for the price. Some areas of the outside of the hotel looked like they were unfinished projects. The swimming pool is ok, nothing out of the ordinary. There was no problem parking, even though some of the car park was a building site. The location of the hotel is convenient for the coast and Sandringham estate. I think we would return, if we were in the area, but eat elsewhere in the evening.

"Dated and not worth the price"

User 08/08/2022

We stayed two nights recently to attend a wedding - even at a discounted rate it was massively overpriced. The hotel decor is very dated and at times felt like we were in a nursing home (especially at breakfast). The bedroom was in need of a refresh, looking tatty in places. There were also quite a few cobwebs in corners. Breakfast was okay but very limited in choice - only filter coffee available, no lattes etc and no hot food options aside from a full English.

"Not a spa break"

User 31/07/2022

If you're looking for a relaxing spa break keep looking. The pool is FILTHY & needs urgent modernisation, it's no where near the standard of any other spa I've ever visited. My friend had booked via Groupon and was ‘allowed' a robe & slippers & access to an extra (also dirty) area, whereas I had booked direct with the hotel & spa, we had paid the same, but I wasn't allowed a robe etc and was given a nasty scratchy towel & told I couldn't have a nicer one because I'd booked direct. The treatments we booked were nice if expensive. The staff told us not to go in certain areas as they had private functions, fair enough, except that left us nowhere to go, at one point I genuinely thought we'd have to sit in our car or bedroom!! Every single seated space was a no go area for us. We were very inconvenient and in the way. My hotel room was nice inside but looked like a nuclear bunker from outside, again silly me booking direct & paying full price. My friend's room was far superior. Some members of the various private functions enjoyed chatting & smoking outside my room in the small hours so my sleep wasn't even good. The pub food was good as was the service. It's very very dark in the pub & a bit cavey. Hotel breakfast was fine. Very expensive for what it was. ZERO luxury or relaxation. I'd strongly recommend going anywhere else

"Brilliant Experience"

K7753AZmichaels, Loose 29/07/2022

We were delighted with every aspect of our stay. From the moment of booking to departure, we found all the staff extremely friendly and helpful. Nothing was too much trouble! The room was excellent and well serviced by the housekeeping team. We ate dinner in both restaurants during our stay, and were pleased with the experience every time. Being early risers we also appreciated the 6.30 a.m. breakfast availability. The location is perfect for the North Norfolk attractions, and the ample hotel carparking facilities all contributed to its convenience and great value for money. Rating 10/10 Mike & Jane S

"Rooms OK, breakfast and bar a complete rip-off"

User 27/07/2022

We were two couples and stayed two nights. The rooms were spacious and clean. The decor is generally worn and needs updating, especially for the room price. Most crucially, we found the food and service, especially breakfast, a complete rip-off. £15 a head for standard (and average tasting) cooked breakfast and some continental options. We asked if it was possible to get a hard-boiled egg instead of fried or scrambled and the answer was 'no'. You only get filter coffee, anything else (like a cappuccino) is charged extra. They can only accommodate glutenfree on very basic terms. Dairy-free is not catered for. One evening we went to the bar and found prices for a pint similar to London prices. Overall a rather disappointing experience and cannot recommend. Won't stay there again.

"Lovely hotel in need of refurbishment"

User 24/07/2022

Visiting family for the weekend we usually stay in the Premier inn but, due to recent price increases, Knights Hill was only £10 more per night so thought we'd give it a try. Good points: location, free parking, friendly staff, quiet site, comfortable bed, plenty of tea/coffee, biscuits and water, it was a hot day so a fan had thoughtfully been left on in our room. Very clean. Poor points: bedroom and en suite very outdated. Several areas in the en suite were worn/damaged from wear and tear, e.g. damp woodwork had rotted. The pool needs complete refurbishment, lots of rusty/worn/damaged points. We attempted a swim but the water was murky so we doubted the quality and got out. We didn't eat at the hotel so can't comment on the food or restaurant.

"Not the luxury you expect."

User 22/07/2022

Very disappointed. I travel a lot for work and normally stay in Premier Inn or Holiday Inn type hotels, I thought I would treat myself this time and pay a bit more to stsy somewhere nice. I booked a garden room for £155 for 1 night. Don't be fooled there is no garden just lots of brick walls, noise from kitchen fans and the smell of cooking oil. The room was in need of a make over, chipped paint on all the doors, stains on carpet and generally depressing. I wish I'd book the Travelodge 10 mins away which was half the cost. Really not worth the money.

"Lovely hotel, very quiet yet in a good location for travelling"

User 02/07/2022

Very large rooms and extremely comfortable beds. All rooms have a balcony (both ground floor and 1st floor) which it was lovely to sit on in the early evening before dinner. Lots of choice at breakfast time, with food cooked to order. There is an onsite pub which we ate in twice as prices were very reasonable. The main hotel restaurants are quite expensive. Leisure centre is quite small and could do with updating but it served its purpose and I swam once or twice a day. Didn't go into the gym. Hotel is well situated for travelling round Norfolk, and I would definitely come again if returning to the area. Need to be aware that there is no lift, but bedrooms are on the ground or first floor and staff will readily assist with luggage.

"My Knight Hill Stay"

markwR2442UI, Luton, United Kingdom 01/07/2022

This hotel is central position for many places in west Norfolk area, visited this time on business, how ever hotel is definitely one I want to return to for leisure, has great leisure with pool, spa and gym available to hotel guests, the food served in the garden restaurant is amazing quality, healthy and a great change from common hotel fare, choice of freshly served cooked breakfast rather than the buffet on offer in Many other hotels, service in restaurant was attentive and staff often checking that every was right, I had one issue with the lock on room wasn't working, but staff quickly resolved the issue and were polite and helpful throughout my stay.

"Poor value hotel "

JamieHerts, Harpenden, United Kingdom 26/06/2022

We stayed for 1 night in two rooms. It was not our first choice due to the high cost and feeling from the website and reviews the place looked dated. Those impressions were correct. We had to stay in the courtyard rooms, which on entering both rooms smelt damp. It was a dark room, with stains on the carpet and marks on the wall. Bathroom was reasonably clean and we slept okay despite being close to a wedding party. The restaurant is not a great place to sit and eat a meal. It was expensive for something so simple, lamb was nice but an overcooked carrot with some new potatoes mashed on the plate was not worth £17 . Staff were friendly but the whole place feels dated and the £185 a night rooms totally over priced (sadly we had no choice but to stay there). Not sure how it's 4 star.

"Spa day"

nannie12345, Cambridge, United Kingdom 24/06/2022

A brilliant day relaxing. Wonderful treatments, excellent customer service. Well worth a visit. Really good value for money. Late lunch really enjoyable. All staff very accommodating ensuring we enjoyed our day. We will certainly return.

"Relaxing stay"

User 22/06/2022

Knights Hill Hotel never fails to give a comfortable stay its my local hotel which I have used on occasion for work. After a busy day at work the leisure facilities never fail to relax and unwind. The food is lovely always a good choice available. Rooms always clean and tidy .. Maybe I should try it for a personal stay...highly recommend.

"Lovely stay"

Richard L, United Kingdom 13/06/2022

Booked here for two nights into a executive room, we had room 147 that was on the end, a large room with lots of light that had an ensuite bathroom with a large corner bath, double sink, heated towel rail and separate shower. The balcony overlooked a field and we saw birds, rabbits and muntjac. A large double bed was a bit on the soft side but ok. Overall the room was nice however it is in need of a little attention in places but really requires updating as looking a bit outdated. Breakfast was a bit disappointing as lack of selection, some of the fresh fruit was out of a tin, quality sausage and bacon, the scrambled egg was below par, staff were all very nice. We are a couple of times in the Farmers pub and the food was ok, all the staff there were very friendly and helpful.


User 11/06/2022

Audrey was very welcoming, pleasant and very friendly. Loved her pressure for leg massage. Really enjoyed the atmosphere, calm relaxing. Rooms beautifully love the facilities. Sauna, steam rooms pool. Robes& towels plentiful

"Superb stay in a lovely hotel!"

User 18/05/2022

We had a fantastic time at this hotel! We were given a room upgrade for our anniversary celebration and the room was decorated with that theme in mind! The breakfasts were amazing, so many choices and the hot food all cooked perfectly to order. We also celebrated a meal in the restaurant and the food was truly excellent! The waiting staff looked after us brilliantly, as did the reception staff! Thank you! Also loved meeting Benjamin Bunny, who took the biscuit, quite literally! Thank you to all at Knight's Hall for making our stay so perfect and so memorable!

"Nice hotel made by fantastic staff"

User 16/05/2022

Stayed in a big multi generation group for my mum's 70th birthday celebrations. My parents ate Friday night at the French Restaurant (we ate in way with the kids) & loved it. We all ate at the pub on Saturday & the staff were absolutely lovely. Pool was great & it's a fantastic location for exploring North Norfolk. There was a wedding Sat night & we were worried about the noise, however it was well away from where we were staying & we didn't hear a peep. The grounds were lovely too, nice big gardens for the kids to run around in. What really made it though was the staff who were so friendly & caring, even though they were very busy.

"Comfortable and Friendly"

Baggoid, Dagenham, United Kingdom 10/05/2022

Having stayed twice at Knights Hill, we have found the staff to be co-operative, helpful and friendly, the room to be immaculate and the facilities excellent. Certainly it is now our "go-to" for overnight accommodation in the King's Lynn area.

"Brilliant stay!"

User 09/05/2022

We had a 2 night stay. On arrival the staff were very polite and informed us of breakfast and time choices, also details of the spa and restaurants. The room was spacious and very clean with the added bonus of a fridge. The bathroom was spotless and had a "His and hers " sink which was great . Great to be able to use the spa and other facilities. The farmers restaurant was also of excellent quality and we ate there both evenings. There was a good choice of food, and some of the menu changed daily. The staff were very polite in both the hotel and restaurant and nothing was too much trouble. We would defiantly stay here again

"Very disappointing, tired, poor customer service"

D9045SWsarahw, Burton upon Trent, United Kingdom 03/05/2022

We stayed at the Knights Hill Hotel on Sunday 3rd May 2022, B+B for one night. We paid £145. We came to the hotel following many years of passing it en-route to the North Norfolk coast and as a treat for us to enable us to have a full day on Monday at the Sandringham Show. On arrival, we were asked for full payment for the room, before we had seen it. We weren't asked for a payment card for any potential room service or bar charges? We would expect this to be normal practice. We were not told where breakfast would be or directed to where the spa facilities were or given any opening times for these. In the end we asked if we could book breakfast for 9.00am but were told 8.45 or 9.15am only. Incidentally when we arrived at breakfast the dining room was half empty for the whole 45 minutes we were in there. When we reached our room (room 40) the first thing we noticed was that the patio doors were open. Security risks seemed possible and could we be certain that no one had used the room before we arrived? One of the things we like to do is to relax and watch TV in bed but as the TV was round a corner, behind a desk and chair and with no space to pull lounge chairs up to the TV to watch from there, we immediately rang reception and asked for our room to be changed. We were changed to room 45. Although room 45 was a little better as there were lounge chairs that could be pulled up, there was no way that we could watch TV from bed. The room was very large and felt very impersonal, not at all homely or cosy. There was mention of room service in the card on the desk but no room service menu. The bed was very large and also positioned opposite the bathroom meaning that we had to go in to the bathroom in the dark to prevent waking each other with the light. The room was very very hot. We immediately turned the thermostat right down to zero but this made no difference at all and we didn't sleep because of the heat. We opened the window but ground floor and person sized access meant we were also worried about security, again hampering our sleep. In the bathroom there were 2 half used rolls of toilet paper, and no tissues. We ran out of toilet paper in the night! Breakfast was lovely, great service and very nice hot food. This was the only redeeming factor of our stay. We tried to raise the issues with reception when we left but were dismissed with a sorry.... To say we are disappointed is an understatement. We did not expect a hotel of your reputation to be so poor.

"Would not recommend, over priced and definitely not what you would expect of a 4 star spa hotel"

jennycartwright34, Lincolnshire, United Kingdom 02/05/2022

We were supposed to stay 2 nights, managed just one. Walked out of the restaurant after failing to get our starters correct twice. Very run down, old fashioned and in need of a good revamp. Hate to say it but we compared it to Faulty Towers.

"A great hotel for groups"

GrannyZoo, Manchester, United Kingdom 30/04/2022

Took a group of 50 U3A members on a 4 night visit to Norfolk. The hotel took the booking at the last minute and we couldn't have done better. Nothing was too much trouble. Service was excellent as was the food. Good quality beds and bedding. Spotlessly clean. Nice pool. Plenty of lounge seating in the evening. There is no lift but only two floors. Luggage carried up and down stairs by hotel staff so no problem. We liked everything about this hotel.


User 30/04/2022

Excellent situation to enable the exploration of the Broads A Comfortable clean room with a view ,a shower and a bath with hot water . The food choices were excellent and flavoursome ,and any request was immediately fullfilled

"Average and outdated"

User 28/04/2022

Room was okay, everything just feels so outdated and old. Bathroom was lovely, just need to be a bit more thorough, lots of long dark curly hairs left in bathtub. Wifi isn't the greatest and it's a little bit overpriced for what you get. Overall, it's okay. But I wouldn't stay again.

"Lovely stay in great hotel"

rich826, uk 26/04/2022

Hi five to Sam for sorting out room 147 ,super upgrade for my 61st birthday what a treat and amazing room.Everything great at this hotel from friendly reception team,nice cook breakfast ,swimming pool & spa .Great ambience throughout the hotel.Good location for kings Lynn.Would recommend and 100% stay again.

"Brilliant hotel"

kevlyn7, Doncaster, United Kingdom 15/04/2022

Our 2nd visit and again it didn't disappoint. Plenty of parking and has its own bar/restaurant . Staff very helpful and friendly and breakfast was delicious with plenty of choice. We had balcony room which was very large with 2 easy chairs to lounge in.

"Lovely stay for my Daughters Wedding"

User 10/04/2022

We had a lovely stay for the Wedding. The staff were great. Everything ran smoothly. Rooms very comfortable. The setting is so beautiful. Food was amazing for a large group, staff did a brilliant job. Loved it. Would definitely return.

"Friendly, helpful staff"

countryspirit, Halstead, United Kingdom 03/04/2022

As we were on the Best Western mailing list, we took full advantage when we received the “48 for 48” special offer - an amazing £48 per room (deal available for 48 hours) We chose the Knights Hill as it had a spa attached and was close to local amenities, booked 2 nights at the end of March. When we arrived a little early for checking, we were greeted by a friendly helpful receptionist then had a coffee in the lounge while we waited till the room was ready. When we got to our room we couldn't believe that we had randomly been allocated one of the Garden Rooms which had doors onto a small private, terrace straight into the walled garden - at a normal price of £185 per night it would have been way over our normal budget. Whilst the change in the weather from the previous couple of weeks meant we weren't able to make the most of our good fortune and sit outside, we fully appreciated the tranquil views. The room was large, clean and with all the facilities expected for the top priced room. We made use of the free spa facilities and enjoyed a swim, sauna, steam room and jacuzzi, all just a walk across the courtyard and then had dinner in the Garden Brasserie restaurant. This for us was the only disappointment of our stay as we felt it didn't have much atmosphere for dining, but the Farmers Arms also on the complex, was much more up our street and we ate there the next night. All of the staff we encountered, without exception were friendly and helpful and made our short stay very special. Had we known what a great place it was we would have definitely booked a longer stay - especially at the bargain price of the deal!

"Family stay"

User 01/04/2022

We came to this hotel as we have family that live all over the country and it was a very pleasant stay! The staff were all very helpful and very well trained with the knowledge of the hotel and its surroundings. I would definitely recommend this hotel to others and would 100% come back

"Mum's break"

jodeverick, Bedford, United Kingdom 28/03/2022

We did the pamper night package as a much needed break from family life. It was well worth the money, room was lovely and was large. We used the pool, steam room and sauna at our own leisure on our day of arrival and then the next day used the spa.

"Leisure 3 night vacation"

User 20/03/2022

Last minute 3 day trip to Kings Lynn and Hunstaton. Arrived at BW knights hill hotel and spa on Sunday 13th March 2.30pm. The reception staff promptly checked us in, not much of a fuss. We stayed in the executive room on the first floor. It had double bed with large ensuite bathroom. The room was very clean but quite warm. The warmth also affected the night's sleep. We had open the french doors at night. The room had a fridge, very useful. The shower was absolutely brilliant, almost a power shower. You had to give the reception the time to take breakfast, which was fine. The breakfast was very nice, good choice. The service were quick and efficient. The spa was in a separate building called The imagine. The pool was narrow but good lenght. The temp a little on a cooler side but fine once in the water. Jacuzzi was lovely. Steam and sauna was quite large and modern. The Changing room was large and clean. Need a pound coin for locker. We didn't use any Therapy packages. We had one evening meal located in the same area as the morning breakfast. When we arrived we were immediately greeted by a very friendly staff. Service was very good. The meal itself was nicely presented and both our meals were delicious. Overall the experience was positive and enjoyable.

"Comfortable, well-run hotel"

User 14/03/2022

More than I would usually pay but booked an extra night before starting a group holiday and thought it was reasonable value for money, taking into account the leisure facilities. Very comfy bed. Good breakfast. Very clean. Nice staff. Real ale in the associated pub... .

"Room nice and big.."

gemmawarner, Bedfordshire, United Kingdom 07/03/2022

The room we had was very big which was great, however no mini fridge, TV bolted down so struggled to watch telly in bed. The restaurant over priced and menu limited however nice pub restaurant on grounds which had lovely food. Pool very cold. Beds comfy. We got to see some deer outside our bedroom which was nice. Dont expect an ice bucket because you won't get one. Got a pint of melting ice which lasted one drink. Room service has a £3 charge everytime you use on top of expensive items so we refused to use it. Staff very friendly.

"Excellent All Round"

User 28/02/2022

Stayed 2 nights, two adults plus dog. The staff were friendly and helpful at all times, the facilities were great. We really couldn't fault it, and if we stay in the area again, it will be at this hotel.

"Excellent stay"

Voyage67691189981, Sheffield, United Kingdom 28/02/2022

Very friendly staff and excellent breakfast. Ate in hotel one night and menu limited but very well Presented and tasted great. Great to have pub in the grounds . Used pool facilities which were good. Only criticism would be changing rooms at pool need upgrade and parts of the hotel looking bit dated now but they've had a tough time recently and we need to support our hotels etc to get back on their feet. Would recommend and would stay again . Very relaxing winter break.


501margareta, Staplehurst, United Kingdom 27/02/2022

Excellent staff. Breakfast superb. Afternoon tea available. Very nice room cleaned daily. Comfortable bed. Restaurant evening meal with change of menu every evening. Quality and quantity excellent. Totally recommend. Will stay again.

"If carlsberg did hotels....."

User 23/02/2022

This is a fantastic hotel. Clean, warm and comfy. Great parking with huge wide spaces, rapid check in. Pub you can crawl to with good food. Birds start singing early. Epic shower and a bed that got this insomniac straight to sleep both nights. A very high standard. We'll done best Western.

"Relaxing stay, lovely rooms!"

soz8908, Norwich, United Kingdom 20/02/2022

We had a really lovely stay in this hotel for just one night. We were upgraded to a master room which was a lovely surprise, it was a really big room with a lovely view. It was nice to stay in a hotel which had oodles of really hot water! We made full use of the spa and enjoyed a really tasty breakfast in the morning. All the staff we came across were friendly and helpful. Some areas of the hotel and the spa need a little TLC and are getting a tad tired and the cooked breakfast was quite a long wait but it really didn't matter as overall we had a really enjoyable and relaxing stay.

"Sorry I Couldn't Stay Longer!"

Elizabeth Ann T, Keyworth 15/02/2022

Hadn't stayed away from home for three years so I felt nervous but I had a funeral to attend in the area. Well I found Knights Hill to be perfect for my needs and very reassuring as to safety considerations. It isn't far from the railway station by taxi and occupies an expansive site in a very pleasant location. I booked direct with the hotel at a great price to include breakfast, for two nights in an annexe room. On my arrival the very pleasant Receptionist accommodatingly upgraded this to a room in the main hotel, checking I was ok with the first floor and offering help with my suitcase. I found the room, overlooking the garden restaurant and fields beyond, to be immaculately clean, with a comfortable king-size bed. The en-suite bathroom was a good size, had a window, radiator and bath with shower. It was super-clean and fully functional if somewhat dated by today's standards. I had expressed a preference for a quiet room and number 122 fitted the bill perfectly. I didn't use the big flat-screen TV and there were no noises to drown out as I read. In fact I caught up on some badly-needed sleep, without any distractions. The window had both roller blind and curtains. 24-hour room service is offered for a very reasonable charge but I booked dinner in the hotel restaurant on the first night and my meal from the a la carte menu didn't disappoint: a very pleasant experience. Breakfast was superb, with juices, mixed fresh fruit, yogurt, pastries, toast and cereals from the buffet then tea or coffee brought to your table and freshly cooked "full English" or any combination in a quantity and at a time of one's choosing! My fried eggs were perfectly flipped with the bright yolks still soft. In short, a foody bliss start to the day. I had time to swim 20 lengths of the adequately-proportioned pool just before closing time without feeling in any way unwelcome and the staff there, in what is an extremely pleasant facility, are most helpful. First-rate hotel and very good value for money - thumbs up all round!

"Lovely place, staff and food!"

Caravanwoman, Brandon, United Kingdom 06/02/2022

Had often seen this hotel while stuck in the traffic to Hunstanton and thought we would give it a go. The staff are all very friendly and professional. The place is spotless but decorated in a late eighties/ early nineties style but I didn't mind that. Massive rooms and huge beds. Had dinner in the Farmers pub and it was the nicest meal I have had in a long time. Prices were very reasonable too. Used the spa twice and it was just right for a relaxing hour. Would definitely go again!

"Always helpful"

Kimmie613, Swindon, United Kingdom 03/02/2022

The staff were lovely and always happy to help. Breakfast was exceptional and the room was clean and spacious. Lots of wildlife on the grounds surrounding the hotel and could easily be seen while having breakfast. A lovely added bonus we definitely be staying again in the future.

"Welcome January Break"

User 16/01/2022

Really enjoyed our stay at this hotel. Very friendly and helpful staff. Breakfast excellent and well cooked with great variety. Really enjoyed the swimming pool. The whole hotel was really well cared for and the staff exceptional.

"Festive Break"

User 29/12/2021

We booked this hotel as it states on the website "PETS ACCEPTED" but this in fact is not true. Pets are only welcome in the Courtyard Hotel rooms and outside grounds, so if you are happy leaving your dogs in the room and spending your relax time in your room instead of in the Hotel bar etc then this is the hotel for you, but this is not what we booked and in fact did not pay £45 per dog for!!!!!

"Overpriced, and dated."

N2668ZTjudyl, Hanwell, United Kingdom 29/12/2021

Great location, but overpriced. Should be a 3 star, not 4. Very tired and dated decor. Evening meal was average, vegetables over cooked; not worth what we paid. Plus points Garden Room size was great, lovely big bed. Friendly and helpful staff.


User 20/12/2021

Excellent would highly recommend friendly staff good food and room service good parking good spawent to farmers pub next door for Sunday roast best carvery we have had for a long time will definitely be coming back here.

"Christmas gathering"

User 13/12/2021

Very pleasant and enjoyable experience food was great, room was very clean and a very comfy bed. the shower was very powerful. breakfast was well cooked and nice and hot. check was ok and check out was very swift


User 11/12/2021

The overall rates of the hotel and thursford was brilliant it was a lovely 2 days and l would highly recommend it and holt was a lovely village ,norwich was to long there could have had more time in holt more perfered

"Afternoon tea"

shelleym1970, Norwich, United Kingdom 10/12/2021

My friend and I went for an afternoon tea as a treat for my birthday. Well a treat it was not , we had dry bread finger sandwiches, clotted cream in a jar that definitely didn't taste at all like it should and cakes that looked like they just dashed down the road to Asda to purchase then cut then in half and chucked on the plate. It was no way a special treat at all and I felt very disappointed. We were put into a very tired out side room on our own with worn out sofas and chairs with no atmosphere at all. The staff were all very pleasant but sadly the food wasn't Upto scratch and at £15.95 per person I feel that we were robbed. I did email the hotel to tell them of our disappointing visit but they haven't even had the decency to reply to it at all. So in all I would definitely NOT recommend anyone to go here for an afternoon tea..

"Lovely hotel"

Sallydancer1, Crowthorne 09/12/2021

We stayed at the hotel as part of a coach tour . We were greeted on arrival by the staff who took our cases off the bus - very nice touch . The staff were mostly young and very friendly and efficient . One member Hannah was particularly helpful . The only exception was a middle aged lady who acted as a greeter in the breakfast room , she was extremely bad tempered and rude . Our room was lovely very clean and well decorated . We would definitely stay there again but would be happier if met with a smile at breakfast time

"Defo not a 4 star hotel by any means & AVOID room number 20"

char14089, Cambridge, United Kingdom 05/12/2021

Visited here for a night away with my partner. We were given a room very close to the reception and seating area near the bar. By 9.30pm we could hear people's conversations and that's with our tv on. We then discovered we were next to hotel toilets and could hear flushing of toilets as the walls were that thin. Such an odd place to put a bedroom!! We requested to move and the receptionist found us another room, albeit a twin but we took that over being up all night because of the noise. The new twin room was spacious however badly needs updating. First room was not very modern but the twin one was like stepping into a time zone, as if we went back in time. See photos for an example of the decor. It is a shame as the hotel would be a lot more appealing with a more modern touch. We laughed about it and got on with our evening. The beds were unfortunately hard and uncomfortable (as if it wasn't bad enough we were in separate beds on our night away together) and mattresses slid about as soon as you turned over…so if your looking for a bit of romance one of you is going to end up being rogered into the bathroom on the mattress during the process. The heater in the bathroom had no temperature valve so it was roasting hot the whole time and also surely a health and safety issue. The breakfast we ordered to come to the room as a treat, a cold sausage, anaemic toast with no butter and no sauce provided and they want £3 service/ tray charge to deliver it to the room. For what I don't know?! Jacuzzi was broken at the spa and a local member we spoke to said every week something gets broken and they take ages to fix it. That says a lot. Positives: staff were friendly and polite, the swimming pool access and meal at onsite pub were not bad. Overall it is definitely not a 4 star place, not great for young ish couples (a couple of 30 year olds) more appealing for those who have no taste in decor or don't mind feeling like they are staying in a hotel that clearly hasn't been updated in 20 odd years. It has lot of potential and it needs to have time and money invested in it. Unfortunately for £125 a night it wasn't worth it and we won't be visiting again, Pictures on website are deceiving!

"Perfectly fine hotel, chased us for outstanding payment on a prepaid room.."

Itsmyholidaytoo, Sheffield, United Kingdom 24/11/2021

Hotel's fine, big room, decent wifi, OK breakfast. There isn't much around, but that's Norfolk.. The only bugbear was being pestered for payment after, despite having paid up front through a booking agent - and then having to go through the rigmarole of demonstrating said payment after the fact.

"Excellent Hotel"

Carol9159, Maidstone, United Kingdom 21/11/2021

The hotel has lovely huge very well equipped rooms with tea and coffee making facilities and very comfortable beds. The food at dinner and breakfast was very tasty and well cooked. The staff are fantastic in all areas and willing to help should help be required. Would definitely recommend.

"Tired looking room and felt like a furnace"

angelaturner215, Verwood, United Kingdom 12/11/2021

On first impressions the room didn't look as modern as the stock photos on their website. It was peach with green carpets and probably needed a freshen up. The bathroom paint was peeling. The main radiator had a broken valve, but arriving at 10pm after a 5 hour drive I didn't fancy contacting reception asking them to fix it and wanted to get to bed. I was really hot all night which resulted in a less than restful sleep. For the price I didn't think it was good value and I've been in far nicer best western hotels

"Quick break"

alistair H, Ely, United Kingdom 08/11/2021

Got fed up packing boxes to move house. I needed a break so booked into the hotel. It was the spa that attracted me which was clean and very welcome. Both the sauna and swimming pool were great. The room was comfortable and clean. The staff were helpful and cheerful. The pub next door was fine for dinner. Nothing special menu wise but the food was what was expected and enjoyed.

"Overnight stay"

wardenowen, Manchester, United Kingdom 02/11/2021

Stayed at Knights Hill Hotel for one night room was quite large nice comfy bed . Bathroom had a bath with shower overhead found the room to be quite warm at night even though radiator was off so had windows open slightly . Would have been nice to have bottled water in room . Had breakfast here was satisfactory .

"Great stay"

Lesley M, Norwich, United Kingdom 02/11/2021

A very enjoyable spa stay. Lovely big room, warm and large white fluffy towels. A must in my opinion. Everything spotless. The staff were helpful and full of smiles. Delicious meal in the Restaurant. Best mushroom sauce in a long while. Breakfast choice had good quality ingredients. Only slight disappointment was one single malt in the bar .Maybe not many whisky drinkers stay here.

"Ideal for Visiting North Norfolk"

cricketfan99, essex 24/10/2021

My wife and I spent an enjoyable 4 nights at this hotel whilst touring around North Norfolk. Our accommodation was very good with a large bedroom, with a king sized bed and four armchairs, that opened on to a veranda overlooking the garden. The room was comfortable and quiet and well maintained. We ate breakfast each day and there was a very good selection of hot and cold dishes. We also enjoyed dinner on our first night, in the Brasserie. Service throughout the hotel was friendly and efficient and we would be happy to stay there again.

"An excellent stay"

kevlyn7, Doncaster, United Kingdom 23/10/2021

We booked this hotel within a week of travel. It was amazing. We have sometimes been disappointed with Best Western but not on this occasion.Staff couldn't do enough and breakfast was not and tasty. Plenty of free parking and a pub in site as well if you don't want fine dining in hotel.

"Welcome break"

phmomahony, Enfield, United Kingdom 21/10/2021

This was our first leisure break since first lockdown, trouble free, relaxed stay, in a restful atmosphere. The staff were all polite and helpful. The room was very spacious, quiet, with a very comfortable bed!

"Not good enough to be listed for 'Spa Breaks' and poor customer service from Senior Management"

sarahlfozzy, Thrapston, United Kingdom 18/10/2021

Booked this hotel for a short spa break for special birthday for my partner. We weren't informed the boiler had broken at the Spa, either prior to our arrival or when we got there. The pool was freezing cold, the jacuzzi over crowded as a result so we couldn't use it and no hot water in the showers. We had to walk back in the cold in our towels across the courtyard to our room to have a hot shower. There was a sign apparently at the entrance to the spa, but people were standing there so we didn't see it. Reception didn't check we knew and just handed us towels. The Spa is dated and basic. The room was fine, the breakfast and service good. The boiler had broken on the Saturday and we arrived on the Monday to find it wasn't being fixed till the Wednesday. A local couple using the Spa said they would have to start looking at using another health club as it was always breaking down. It would have been nice of the hotel to have emailed us to let us know the Spa situation so that we could have cancelled and re-booked. When I emailed the Deputy Manager, the response was uncaring and rushed and they basically said 'sorry you felt like that'! For me that wasn't good enough, we did not get what we booked and paid for and the management didn't care less. I then emailed the Director, via the General Manager - no response at all. We may be one customer in hundreds, but every customer should count. It's a shame as we have used the group's other premises at Old Hunstanton for many years, but feel quite differently now after the poor senior management customer service. The location is not as good as other places, so I would not recommend it for a Spa Break and if something goes wrong don't expect a good response.

"Surpassed our expectations"

felicitytrinder, Folkestone, United Kingdom 13/10/2021

We stayed for four nights with our two adult daughters and we all had a wonderful stay. From check-in to check-out all the staff were extremely friendly and helpful. We had dinner on three nights and very much enjoyed our meals. The service was excellent and the fact that the menu changed daily was a very pleasant surprise.

"super dooper hotel, 6m from both King's Lynn and Sandringham"

Sue2013333, Hitchin, United Kingdom 09/10/2021

for peace and quiet for a mini-complex with delicious spa (including 'fire and ice' option, swimming pool and a wide range of therapies) and sweet converted old barn into Farmer's Bar and Restauarant on the same site for getting into Kings Lynn,Sandringham and the North Norfolk coast with mininum driving hassle for peace and quiet and comfort for a lovely bed

"Couldn't be much better!"

User 04/10/2021

If you want a laid back break in a quiet but wonderful part of the country I don't think you can get much better. The staff here are all wonderful, the facilities are fantastic - restaurant, bar, pub, gym, spa, country walks and a coastal bus service is cheap and frequent too. Sandringham, Kings Lynn & Castle Rising are all a must see as is the beautiful Norfolk coastline to the north... I find the rooms a little too hot for my liking but that is all I can find that I would like changed!

"Amazing weekend"

Kerry C, Peterborough, United Kingdom 03/10/2021

Just got home from a spa break at the hotel . Was a little worried with some of the reviews on here but didn't need to be . We had an amazing day at the spa , a lovely afternoon tea and dinner in the garden brassiere . We checked in at 2pm and found our room which was clean tidy and very spacious. Every staff member was friendly and polite . Such an amazing weekend , thank you so much !

"Funeral reception at Knights Hill Hotel"

User 30/09/2021

Following a recent funeral reception held at the hotel, I would like to thank all the staff at Knights Hill for their kindness and hospitality during a difficult time. Staff were very courteous,helpful and efficient,and nothing was too much trouble. The accommodation and rooms were very comfortable and the facilities extremely good. The food was excellent and they were able to provide for someone who had a special diet. Feedback from the guests who attended was extremely positive. I cannot speak highly enough of the care and service we received at this hotel.

"Don't do it"

ChrisSummers, Derby, United Kingdom 23/09/2021

Room was very tired, creaking floors needs a good paint. Quilt soiled with poo stain which I didn't notice until the following morning and it wasn't me as it was on the side I never slept. Think they need to up their game. Sad they they are exploiting the market following covid

"Do not let the website pictures tempt you to stay"

sarahg12018, Hertfordshire, United Kingdom 22/09/2021

Very disappointed in our stay here for what we thought was a beautiful luxurious hotel (as stated online) to have a spa relaxing weekend away. Hotel is very dated, needs a refurbish, furniture needs replacing cleanliness was poor. We had a leak in our courtyard room coming from the ceiling lights in three different places. Our bathroom needed a lot of work and a new shower tray, the plug was blocked also. Dinning was poor, no atmosphere, just silence, no bubbly communication when served food. Not sure why we had to reserve a table as it was not busy. This hotel is not ideal for young aged people. Spa was dated and didn't feel or look clean, the spa rooms smelt like feet. Everywhere we looked there was something broken. When asked to sit on the green sofa to fill in our forms we had to tell the staff what we were having again buy looking up online as this wasn't on record. When called through for treatment we were referred to as who is having the,….. not by our names with which treatment we were having. Damp walls in changing rooms and flies around the used dressing robe bins. Damp towels were in treatment rooms which they wanted us to cover up with. We have stayed at other imagine spas with a much more professional friendly experience. This was not a professional experience. We will not be back here unfortunately.

"Really Good Hotel"

186402Jim, Birmingham, United Kingdom 15/09/2021

First time visitors, very impressed, we had a superior garden room, spacious, with own patio in garden area..Bathroom and shower were great. Large car park, handy location for coast. Every one of the hotel/pub staff were friendly, welcoming, helpful and efficient. Breakfast was excellent. In evening we ate in Farmers Arms pub, part of hotel, very good meal and top notch service from Kerry.. Already booked up for two more visits and bringing along family and friend. highly recommended.

"Excellent service by all staff"

carolchapman15, Chelmsford, United Kingdom 06/09/2021

We were a party of 13 staying for a family birthday celebration. All the staff were amazing, so friendly, helpful, polite and professional. Nothing was too much trouble for them. They kept us topped up with drinks during dinner. The breakfast was freshly cooked which was lovely and dinner was really good too. The beds and pillows were super comfy too.

"Well worth it"

Essexgwyn, Essex, United Kingdom 30/08/2021

Lovely place , will definitely stay there again . The room was warm and spacious with good attention to detail Really good breakfast choices , with quick service . Really cannot fault the hotel and staff

"1 Night stay"

User 23/08/2021

We stayed at this hotel for a party staff was lovely and friendly , but the hotel is just too dated it needs to be freshened up a lot we was placed in a room with kids the furthest away from everything and with a buggy up stairs wasn't great

"Comfortable and accessible hotel ideal for visiting West and North Norfolk."

David2012Solihull, Solihull 23/08/2021

Good facilities on site, including a pleasant garden area for a warm evening. Our room was well-kept and comfortable, though a continuous hum from appliances in the bar area below was a little disturbing at night. This may just have been unfortunate choice of room but an issue management should address. Excellent base for touring in the area and for access to Kings Lynn two or three miles away

"Excellent value for money"

User 19/08/2021

We stayed 3 nights at this Hotel. Large comfortable room and the food was excellent - much better than I had expected. I particularly appreciated having a proper lounge area where I could have a very good morning coffee.


User 19/08/2021

We booked a 'Spa Break' and went by the beautiful photos listed online. When arriving, we were situated on an extremely busy area meaning getting in and out the hotel was horrific! The 'spa' is a hyped gym area! The steam room smelt of damp and the pool was freezing cold! Absolute opposite to what the photos online show and 'promise'. We got a courtyard room, there was empty bottles of cider outside our room and we were located near the pub kitchen so it was smelly and loud. Rooms are outdated and freezing cold, when advising reception that we needed a heater, we got given a small poxy thing that kept overheating and smelling of fire. The safe didn't work, we reported this three times and it didn't get rectified. The cooked breakfast was cold and disgusting. OVERPRICED AND A BIGGED UP GYM!


HelenDAB, Greater London, United Kingdom 16/08/2021

Rather than the pleasant country surroundings and views as billed in the hotel blurb online, this hotel is disappointingly sited on a busy roundabout which doesn't make for the most tranquil setting for the pub outside area in particular. It's a functional, clean rather corporate hotel which in some common areas (and our bathroom) could benefit from a refurb and refresh.


sarmac, Derby, United Kingdom 15/08/2021

First things first, this hotel (typical of a Best Western) needs modernising: it clearly hasn't been touched since it opened and feels dated as a consequence. However, there are many, many positives about this hotel which made it a perfect pit stop to break up our journey from the Norfolk coast to the East Midlands:- The staff are friendly and helpful (and were wearing masks, unlike many guests, which was great to see); our ground floor room was huge with a door opening onto a patio area with seating; the large bed and pillows were super comfy with good quality linen; the room was clean (ensuite was a bit dusty and the taps a bit rusty, but nothing major); our room service order from the onsite pub was efficiently delivered (basic pub grub, nothing special, perhaps a little overpriced but perfectly adequate) breakfast was delicious and plentiful, and despite being on a main road, the hotel felt quiet with lots of greenery surrounding the building. There are spa facilities too, but we didn't use those so cannot comment. So, if you want a decent and relaxing stay, book here.

"Overall a nice stay, a few tweaks could go a long way."

ginger_traveller1, Peterborough, United Kingdom 15/08/2021

Easy to book and friendly helpful staff. The lighting in the room was a little dingy but to be fair we didn't ask for it to be changed. The pool and jacuzzi were cold but we enjoyed the steam room. Breakfast was well organised and a good choice.

"This is not a dog friendly hotel"

juliesbarker12, Hertfordshire, United Kingdom 09/08/2021

While the hotel advertises that it's dog friendly and provides ‘dog' friendly rooms for an extra £15 a night you can not eat your breakfast inside. The patio area is fine when the weather is good but it's not covered so not much fun in the rain. There is no provision for eating inside, so no breakfast! This was not explained when booking so be warned.

"Great Overnight Stay"

jorid55, Saffron Walden, United Kingdom 08/08/2021

Excellent service from staff. It was only one night booked on the morning of arrival. We booked two twin rooms, which were placed opposite each other which was perfect. On arrival one was set as a King bed, which was immediately re-organised as a twin. Bathrooms were very nice. Enjoyed the use of the spa facilities and pool. Good food. Disappointed with the condition of the tennis court which had been looking forward to using, but in the end it was unusable

"It was only one night but now wish it was longer!"

P3258BImarky, Arnold, United Kingdom 07/08/2021

In a word, fantastic! From check in, to departure, we loved this hotel. The bed was amazing, a very peaceful nights sleep, a lovely deep bath and powerful shower, a lovely balcony and even a glimpse of the sea, delicious breakfast and excellent service. We didn't have the evening meal, but having now seen the menu, we will certainly try it next time. We are off to visit Sandringham house and gardens now, but we will definitely return in the very near future. Thank you.

"Overpriced, worn and tatty. Star rating must have been awarded in the 1980s"

Essexmiddleageman, chelmsford, england 06/08/2021

Had the misfortune to stay here for a night. The room was spacious but that's were the good stuff ends. For simplicity sake I just list the issues and let you decide if this is a four star hotel. No air conditioning, just a small 9 inch fan….. Fan not working in the bathroom (no opening windows) so all smells retained in the room Soaking wet patch in the carpet by the side of the bed Tatty bed (see pictures) Cheap Pillows for single beds rather than a correct double width bed (see pictures) tatty and worn equipment Constant bad smell in the room Spoke to reception and they said there were no other rooms as they had a wedding on……. Should have smelled a rat when they asked me to pay for the stay on check in……. More fool me. Best Western claim this as a superior hotel, I would hate to see their standard hotels… Sorry I don't seem to be able to add photos, so they should have been a really tatty and dirty bed base, a broken safe, a TV on a old random piece of furniture and tatty light switch.

"Wedding stay"

Mark G, Wirral, United Kingdom 03/08/2021

We stayed here for a family wedding and I have to say that it was excellent from start to finish. I managed to book a massage and it also was excellent, the room, grounds and facilities were second to none. I would definitely recommend

"Would stay here again"

J2685FHjoannam, Brighton 01/08/2021

Everything was seamless and easy, from the initial friendly check-in to using the facilities. We stayed with two teenagers - they had a separate interconnecting room, which was a mirror image of ours. This was the garden room, and a room that I would go for again, particularly with it's patio doors onto a lovely walled garden, which overlooks a wild meadow. Yes, I've read reviews that some of the furnishings are dated, but this really didn't detract from the comfort and space that we experienced. All the furnishings are co-ordinated and in my opinion, still have life left in them. In these times, you don't want to follow 'fast interiors', just because a few clients may not like the colour scheme. I happened to like the warm colours very much. The garden rooms are large, with a 'lounge' area, which houses 4 armchairs, a coffee table and TV. There is plenty of storage space in these rooms, so you don't feel cramped in the space. One of the best things in the room was the bed - the mattress was so comfortable that I had to ask the reception staff for the name. We all had a great quality of sleep. The bedding was just right for this time of year and if you get too hot, then fans are already provided in the room. Our bathroom had a great shower over the bath - a real powerful jet of water, which felt like a massage. Funnily enough our teenagers' shower wasn't as powerful as ours and the temperature did have a tendency to change, whilst ours stayed constant. The swimming pool was used every day and it is a perfect size with no big 'deep end', which I loved and the temperature was just right. There is also a jacuzzi, steam room and sauna, which we used every day. Children are allowed until 6pm and then it is adults only. The breakfast was a welcome start to the day and the waiting staff were attentive and very efficient and responsive - a great service, which was consistent every day. There is a booking system, whereby you book a slot for breakfast, for instance we attended at 9:15 am every day. You are never rushed and your hot breakfast is delivered to your table very quickly, considering they are so busy. Equally, the reception staff I couldn't fault as they were friendly and helpful too - good customer service makes all the difference and I hope the hotel continues in this way when they recruit new staff. Location-wise, this was a great choice. We met up with friends who were also on a break in Brancaster, and visited Wells-next-the-sea, Sheringham, Holt, Burnham Market, Oxburgh Hall, Castle Rising, to name a few places. On our last night we discovered the lovely side of Kings Lynn, with a historical architecture and next time, I would set aside a little more time to visit this place. I would highly recommend this lovely hotel to anyone wanting a good base to explore the north coast of Norfolk. The only minus I would note is that the hotel needs to explore new key cards for the rooms, as these were always a case of 'hit and miss' and when they worked the first time around, it was like you'd won the lottery! ps. look out for the grass-chomping bunny rabbit that hangs around the spa outside - so cute!

"Norfolk trip"

Wadders2021, Sheffield, United Kingdom 25/07/2021

Our room was terrible but we were given what we had asked for in terms of facilities. Some of our issues were not discovered until after our first night and as we were only stopping 3 more we put up with what we would otherwise have refused to stay in. Chair fabric was stained; bathroom door wouldn't close; peddle bin did not work; net curtains ripped. For its "rating" I would have expected a safe and a fridge. Particularly the later as the room was very hot and no air con; had a small fan to try and keep the room bearable which it did.

"Norfolk Gem"

Paston, Chelmsford 23/07/2021

We have just spent 5 nights at the Best Western Knights Hill hotel & Spa. What a great hotel. We stayed in a court room which are rooms with their own independent doors which is great if you have your dog. He was allowed to sit outside in the hotel bar/restaurant area but if you want a meal/drink inside there is a pub next door. The Farmers Arms which is also owned by Best Western and they have a dog area inside. We ate in the pub and at the hotel. The food in both was excellent. The staff at the hotel go above and beyond to make your stay special. We used the spa. Swimming pool and gym every day. The breakfast each morning was great. Plenty of continental things to choose and all hot food cooked to order and was always nice and hot. The hotel is ideally situated for Kings Lynn but only takes about 30 minutes to Hunstanton and just up the road from Sandringham. Our 5 nights have been perfect and we will definitely stay again. Joanne, Grahame & Ralph Pickford

"Lovely hotel and staff"

55IanB55, Milton Keynes, United Kingdom 21/07/2021

On arrival we were greeted by a friendly and helpful receptionist Tracy. Our room was spacious and had access to an attractive garden. The swimming pool was not large but was never crowded - the showers were spotless. The weather was warm and we were able to eat breakfast and dinner outside on the terrace. The waiters were efficient and friendly - Christine was very helpful.

"Very tired hotel"

User 18/07/2021

I stayed here for a family wedding. The hotel needs a total uplift. The rooms are tired and in need of refurbishment. The price was too much for the room we got it was so hot with a fan that done nothing.

"Great Stay but needs a little TLC"

HolidayFanWales, Sutton, United Kingdom 16/07/2021

Stayed here two nights and were fortunate to be given an upgrade. We'd already seen my sisters room which was very large by most hotel standards and was expecting the same but on opening the door to our room was greeted by a massive room with a huge bed, big bathroom with jack and Jill sinks, big bath and really powerful shower. There was a door in the room which revealed another single bedroom with another bathroom. Wonderful. My sisters room overlooked the garden but our view was a rather unkempt area. We dined in the first night but was disappointed that our braised beef was very tough, the other courses were fine but it seemed expensive for what it was. The breakfast was very nice. Limited buffet selection but hot food cooked to order and very tasty. We enjoyed the pre-booked swimming pool and jacuzzi and all the staff were friendly and helpful. We enjoyed our stay but felt some areas within and especially outside need some TLC.

"Excellent stopover"

CarolineH138, Leeds, England, United Kingdom 09/07/2021

We decided to start our week in Norfolk a day early so booked Kings Mill 2 hours before we got there. The room was spacious and the bed was comfortable. The shower was the most powerful shower I have ever been in! Dinner was really good. The hotel seemed very Covid secure. We used the pool which was great. You had to make an appointment due to Covid restrictions but this was good as there were just 2 other people in there.

"Nice hotel"

Karen_2H20, Cross Gates, United Kingdom 01/07/2021

We booked two nights here to start our Norfolk break. Good base to tour North coast. Garden room nice but no AC so very warm. Large room and very clean ... but due to covid they don't service the room. I must admit hard to understand why as other hotels do. Gym very dated and hot. Pool OK. Staff very helpful.

"A pretty hotel, with well trained staff"

jurijsverckov, Thetford, United Kingdom 29/06/2021

I consider this hotel is one of the best in Kings Lynn area. Excellent food and room service with pleasure. The hotel honored the requests of the customers. We highly recommend this hotel for both business and pleasure with family


Nigel L, Newbury, United Kingdom 28/06/2021

It was the cleanliness all around the hotel that stood out. Restaurant food quality was excellent. Easy parking. Lovely grounds. Our room, was very welcoming, with a lovely carpet and great decor. The en-suite was spotlessly clean.

"A short stay."

Patricia I, Warwick, United Kingdom 25/06/2021

A very pleasant stay for 3 nights . This hotel is definitely one of the best BW hotels we have stayed with. The garden restaurant has a good, varied menu andan excellent chef. Staff are efficient , pleasant and helpful . The room we had was spacious and clean. Due to covid, the room service is diminished but if you ask, staff will provide whatever is required. The pub on site provides draught beer and a different menu. ( didnt try that, maybe next time) Generally the hotel provided an excellent venue for a relaxing break. Will definitely stay again

"Lovely staff, shame about so much else"

Sue149, London, United Kingdom 25/06/2021

It's 4 star Jim, but not as we know it. The staff are friendly, welcoming, polite and keen to assist. They appear to lack training, I comment I noted various other guests commenting on. The property is tired with a lot of minor damage and scuff marks throughout including the pool. The décor is very dated, dark and heavy drapes and old fashioned furniture in the room we had. The lounge bar and 2 rooms off of it feel like an old fashioned club and not in a good way. Ordering drinks was challenging: ask to see the menu. Food at dinner was actually good: the menu changes daily, the fish was cooked very nicely, there was a charcuterie starter one evening that was very good, the cheese board is also not all bad. Being a fussy eater I asked for all sorts of variations on the menu, all happily carried out. Short, good value wine list. Breakfast: orders are written down yet daily were wrong. Also, the fact that we had booked B&B was not passed on the the restaurant and we were billed for breakfast (rectified when pointed out). An error? Money making? Bathrobes not allowed, "due to Covid". We came home 2 days early in the end.

"Tired of BW quality……."

internationalmike, London, United Kingdom 22/06/2021

Tired 90”s BW properly with identity crisis, good location, facilities (basic spa) and pleasant staff. I last stayed here in the 1990's and it literally hasn't changed! Aside from the abundance of temporary and Covid signs (like a hospital). Feared it might be a bit basic, so I / we booked an “executive room” - just awful so rejected it!, room 2 a “Family room” was much worse, the smell!!!!…. The Porter mentioned something about the carpet still being wet!, so on to room before I made my our stay or drive home decision. Room 3, a 4 poster room with £50 I/ we did accept. A good bed but with cheap pillows, powdered coffee, a good shower (cheap soap etc) but plenty of light and room delivered a comfortable nights stay overall. Breakfast was pretty average. The owners and BW need to invest in this property.

"Good stay"

karenfoye28, Worcester, United Kingdom 20/06/2021

Once you get past the fact that the location of this hotel makes it look like a glorified service station there are some really good things about this hotel. The staff are friendly. The rooms are very clean. The terrace and garden are really lovely and great for sitting out in, for breakfast or dinner. I enjoyed my swim in the pool. The bar is staffed by young people who are keen, courteous and obviously learning their role which is completely understandable in these times, The worst thing apart from the location. The wine. It really was terrible. All in all, a very good hotel.

"Best vegan afternoon tea I've had"

ljhemington, Peterborough, United Kingdom 07/06/2021

We had a morning in the spa and afternoon tea in the garden restaurant. Treatments were fantastic great therapists Sammi and Toni. I usually have a problem with afternoon tea as I'm vegan and often you get very limited selection. This is the 2nd time we have had afternoon tea here (first one's back in December pre lockdown). Chef is amazing and accommodating but best to give notice when you book that you want vegan, choice is fabulous and very tasty,all you can drink tea and coffee. Pearl the waitress can't do enough for you and is really friendly and nice. Definitely will be back.

"Great Visit in Trying Times"

Mick F, Lydney, United Kingdom 06/06/2021

This was or first trip away after the various Covid lockdowns and I have to say that the hotel coped exceptionally well in the circumstances. They were not servicing rooms but anything that one wanted like clean mugs or fresh milk were readily brought to our room. The spacious room itself was a delight, ground floor with double doors opening onto a lovely garden. Staff were pleasant and always willing to help. The Brasserie was a great place to eat with super food, we ate one night at The Farmers, the attached pub, a not to be repeated experience with very slow service and a fish meal that should have been wonderful as the fish looked excellent but was far too overcooked.


User 26/04/2021

Rooms a little tired, but despite Covid the staff are friendly presenting good customer service. Good gym and pool facility, pub on site with good menu. Although being near a busy road, the room was quiet and pretty lawn seating areas.

"Great service and very clean."

DougG250, London, United Kingdom 14/03/2021

Excellent service during lockdown whilst staying due to work commitments. Hotel was very clean, you could smell the cleanliness as well, receptionist was polite helpful and pleasant. Flexible with food options as well and efficient with the room service.

"Lovely location "

PCLARK1974, Manchester, United Kingdom 20/02/2021

Have stayed here before covid and used the gym and restaurant excellent Obviously no gym or pool this visit . Evening meal was pretty budget but breakfast excellent and room service which is great considering current climate

"Great Staff, Great Stay"

User 15/12/2020

stayed a night to get away from the house with the wife and had a great evening. great room which was clean and tidy. breakfast was good and staff were helpfull and friendly, especially Elliot whom helped us on arrival.

"courtyard room"

User 07/12/2020

we had a courtyard room as we took our little dog. Ate in main restaurant and was nice albeit a little quiet but suspect most of that due to covid restrictions apparenty ours had been recently decorated so it was all fresh and clean

"Excellent stay"

ljhemington, Peterborough, United Kingdom 06/12/2020

We had an overnight stay here this weekend which I had booked pre lockdown. We combined it with afternoon tea in the Gareden/bar restaurant and treatments in the spa on the Sunday. From start to finish it was a joy. Staff were polite and helpful. The food was amazing and I had choice a bit of a novelty as a vegan(I had pre warned I was vegan on booking). Nothing was too much trouble. Toni and Lucinda gave the most fantastic deep tissue massages that my husband and I have had anywhere. We will definitely be back.

"Another wonderful stay"

Muriel_Prince2, Hertford, United Kingdom 08/11/2020

Another wonderful stay at this hotel. The reception staff are so very attentive and welcoming as usual. We use this hotel as a stop over before visiting my elderly mother in Downham Market and they truly make every effort to ensure the customers come first. Obviously with Covid your breakfast is now served to you and not buffet and the staff work extremely hard to ensure everyone is looked after during your chosen time. Our room was lovely and had a balcony and as the afternoon was sunny we could relax with a glass of wine just looking over the fields. My husband had a conference meeting the following morning before we went to see mum and the WiFi was brilliant. They have coped extremely well with Covid measures and the you are constantly seeing house keeping around doing a fabulous job. Well done to you all and thank you for always looking after us. We look forward to seeing you again soon. Keep safe xxx

"Half term family trip"

realtravelling, London 01/11/2020

We had two interconnecting garden rooms for our family of 4 (2 boys aged 9 and 11). The rooms were huge and we could have been in the same room. As the weather was fairly miserable, the extra space was appreciated. If we had been able to use the seating area outside then perhaps one room would have been sufficient. We had room service for dinner, breakfast was well organised, I guess a fridge in the room would have been nice, but that's not advertised so it's not as if we would have expected it. We managed to get a slot for the pool quite easily, and the covid measures were evident. We would go back.

"Good location and facilities"

Karen18anderson, London, United Kingdom 28/10/2020

The hotel is lovely to look at in the outside and the grounds are well kept. We used the spa every day which was great and they have a brand new sauna. Do not get a massage!!! My partner and I both had one and experienced the same thing from two different girls. (When using hands far too soft and if you want pressure they use their elbows) Was in pain for days after. Breakfast was very good with the various options.

"Not great experience - but helpful response"

laurabA6026ZB, Newport, United Kingdom 28/10/2020

We went for Afternoon Tea in the main restaurant. The location was lovely, beautiful setting. However, we were quite disappointed with the service We received - the waitress wasn't sure what she was giving us .. “brownies, lemon drizzle...apricot or something I'm not sure.” After which she just left with nothing else said. We were then left for over an hour before we had to get up to go and ask for another drink. The food - some of the bread was a little stale and there was a small piece of mold on one of the scones. Cakes however were lovely and tasty :) Nice hot chocolates! Tea was fine however we did have a leaking teapot... We did later get in touch with the hotel who did respond quickly and first offered a voucher for a second Afternoon Tea. As we didn't really want to try it again, we asked for a refund which they did issue.

"Disappointing "

janegN7569HL, Bruges, Belgium 26/10/2020

Disappointing ! One of this hotel that looks good on pictures but this was seriously disappointing in reality. Our both rooms were dirty with dirty carpet, smelly rooms and moldy curtains Tennis court was not useable as there as a broken net and we called in advance to make a tennis booking as we are players Breakfast was average Stuff was unfriendly We were awake 4 times during the night by the fire alarm due to a fault. We all ended up in pj in the parking at midnight and 2am in the rain I guess it can happen but stuff did not even acknowledge the inconvenience There are so many other charming hotels in the area at better prices, I would really encourage to not chose this hotel

"Great long stay location."

2World-travellers-60, England, United Kingdom 23/10/2020

Have been staying at the knights hill on a long stay arrangement now for two months as working locally, the rooms are very comfortable. Cleanliness of the rooms and Covid compliance very good. Location is quiet and convenient for Norfolk. Have used the inspire spa for swimming and it is excellent, Hotel and Brassiere food good value and tasty. All the staff for the hotel and spa are friendly and cannot do enough to ensure your stay is the best it can be.

"Good stay but check the rates carefully"

User 19/10/2020

We stayed for 3 nights in a superior room on a DBB basis. The room was very large and clean but was quite a hike from reception. Our only minor gripe was the heating control which could have been much more sensitive and resulted in extreme hot or cold. The quality and choice of food in the restaurant was mainly good with a set menu which changed each night. However the food was obviously largely precooked which meant prompt service but both the lamb and duck we ordered were overdone. For a hotel running an on-site pub, the choice of beers was abysmal consisting entirely of foreign brands. Why not a single British ale? Under covid rules, breakfast had to be pre-ordered the night before. Again the quality was good and service prompt but slightly let down by a lack of any fruit or choice of eggs (fried only). All the staff were friendly and efficient. We are Best Western Rewards members and are constantly bombarded with emails containing special offers. Be very careful with these as we found that booking a DBB short break directly was significantly cheaper than the claimed 3 nights for the price of 2 in an email. The Best Western website is deliberately confusing offering multiple deals at vastly differing rates, and even having different names for the same class of room. Despite the minor glitches, we'd definitely return given the same deal.

"Our wedding"

Lollipop3008, King's Lynn, United Kingdom 16/10/2020

After Covid-19 made us have to alter our wedding 3 times we finally married at Knights Hill Hotel in the garden restaurant and I cannot praise the staff enough especially Tom Mitchell who was absolutely brilliant and reassuring throughout all the changes. I stayed the night before the wedding in a beautiful spacious room with a small balcony and lots of natural light room 147 I highly recommend. We should have stayed the second night but cancelled as we couldn't have friends to help us celebrate due to the rule of 6 ☹️ The wedding breakfast was of brilliant quality and the staff most obliging.

"Not impressed. Could do so much better."

Pen240, Gloucester, England, United Kingdom 13/10/2020

Stayed here for 1 night only. Just as well as I found it to be overpriced and underwhelming. Couldn't even get into our room as card wouldn't unlock the door. Had to walk back to reception and then wait in the drizzle until someone came out and reprogrammed the lock. Once in the room discovered that despite room being booked for 2 adults there was only 1 bath towel. Took ages for an answer from reception to get another towel brought to the room. Room had another single bed in it although it was booked as a double only and the carpet was dirty and stained and should have been replaced years ago by the look of it. Shower head was fixed so you couldn't wash any intimate areas properly. All in all we would of been better booking into a premier inn at a fraction of the cost. Won't be staying again.

"Adequate, could be much better."

David T, Manchester, United Kingdom 08/10/2020

We stayed two nights at the Knights Hill, a rambling complex but sympathetic outwardly. Our room had pleasant views over the fields and was comfortable and spacious with furnishings and decor from hotel corporate. The bathroom was up to standard with shower over bath, w.c., wash basin. Some rooms have walk in shower. Although the hotel is located by a main road roundabout the hotel was quiet inside. There is an onsite pub, a few strides down the driveway; it had a chain pub feel to the atmosphere and the decor was pseudo olde worlde. We instead dined in the hotel dining room which had a cold souless atmosphere to it not helped by the stark bright lighting. One evening we were seated by the light switches which had dimmer controls so I adjusted the lights down and that helped. The dining room decor also didn't help. There were large windows in the dining room that gave extensive views out over fields. As for the menu, the limited choices changed nightly, but were imaginative and the food was quite good as was the service. It would be so easy to make the dining room more hospitable: soften the lighting, occasional floor plants, some accessories to break up the monotony of the room. Shame because the the food was very enjoyable. The other public areas suffered from over bright lighting as well. Covid measures seemed up to the mark and staff were polite and helpful. Overall, a pretty average hotel despite it's title, 'Signature'. But with some basic adjustments in the dining room and sympathetic lighting it could easily be a nicer place. Shaking off the chain feel to the place could be done with some imaginative management.

"Great service let down by tired room"

Martin B, Stevenage, United Kingdom 01/10/2020

As the title states we had great service from all the staff but felt let down by our courtyard room which was in need of a major refurbishment. We could not see the courtyard from our room as it looked out on the room opposite. The room felt very old and lacking power sockets which the hotel over came with extension leads also every radiator had one of the caps missing and the bathroom was not cleaned properly. If i did stay again i would opt for a different room because the service was so good and hopefully we will be able to use the sauna and steam room and the pool water will have a little heat in it.


Roger1950, Sudbury, United Kingdom 24/09/2020

A comfortable night in a clean room but disturbed in the morning by other guests chatting loudly outside. Food somewhat bland served with friendliness in a rather dull overlie restaurant in the evening. The noise of the squeaky kitchen door almost as unbearable as the too loud and inappropriate musak.

"Quick stip"

User 21/09/2020

So stopped off as looking for food. Staff very welcoming and explained all Covid procedures. Food ordered. Mmmmm Light snack it said salmon and prawn salad with croutons. Wow it was a huge dish with loads of prawns and salmon. I had a steak hougie garlic marinated fillet steak, mushrooms and onions in french stock topped with melted cheese, chips and side salad. Again big portion well recommended All staff pleasant and very helpful.

"Rude and unwelcoming receptionist"

User 17/09/2020

Rude and unwelcoming receptionist didn't really explain where anything was (eg: restaurant, breakfast or pub that is part of the building) or that we had to get towels from reception for the swimming pool there was no explanation as to what time the restaurant closed or stopped serving food. Was just given an envelope on check in and payment taken having found our room it was lovely and spacious the bathroom was out dated but overall nice but unfortunately there was no room service menus bar or restaurant menus in the room once we called for room service menus we was given just one menu for the restaurant which was not to our taste. No bottled water in the room which you would expect from any 3* and above hotel! Having called down to book for dinner we arrived thinking we were booked in for a pub style meal but again given the same menu that was not for us! Having spoken to the lovely girls in the restaurant we were told we could take out drinks and go to the pub with them as we didn't need to book and they served food also we was not aware of this as we were not told by the receptionist earlier.. we arrived at the pub at 7:58pm and they stopped serving at 8pm the lovely staff there got our orders in and it was fast and delightful just what we needed while waiting for our food my partner ran back and ordered us a bottle of malbec and a cheese board for 2 for 9pm at our room with the receptionist. On the way up to the room at around 8:45 we noticed the receptionist and a chef stood talking in the reception area so we let the restaurant staff know on the way past that we would be ready for our cheese board and bottle of wine as we are headed up now they had no clue what we were talking about as the receptionist hadn't passed the information by across to the restaurant.. anyway the cheese board came and my partner and I were shocked his words "should I have brought my own cheese to this cheese board" there were 4 crackers and 3 very small slices of cheese not enough for 1 never mind 2. We had to call down for water and were charged £4 for a small bottle. The pool was freezing and there was no staff keeping an eye out at their desk is round the corner I couldn't help but think if someone was drowning they wouldn't know about it. Overall not the best stay would have been a lot better if we had a better explanation as to where things were and what was what by the receptionist or even better information inside the express check in envelope having worked in a hotel myself for the last 3 years I know that the check in process can be busy but we were the only ones checking in so there was no reason for us not to be given the information we needed. Not impressed at all really with the lack of information and lack of care from some of the staff. 2*


User 09/09/2020

Absolutely fantastic service from start to finish! We was treated by a very friendly staff member Megan, who even with the pandemic managed to provide us with the experience you would expect when in an establishment such as Knights Hill. We would definitely go again! And recommend anyone else to go! Hopefully you will be received by Megan as-well as us and share the same experience we enjoyed! 10/10

"Imagine Spa Kings Lynn"

MilliemopEngland, England 31/08/2020

Spa in Knights Hill Spa and Hotel was amazing both Charlie and Gabrielle from the spa gave myself and daughter a drift away relaxing massage. Both girls were very professional and excellent at their jobs even during the Covid pandemic. We only had one complaint and that was the receptionist that we first came across couldn't be bothered and looked at us as if we shouldn't be there she appeared to be almost blasé and I was not impressed by her. The young boy took us through to the spa and was very friendly.

"My favourite local spa!"

HollyWilkin, Cambridgeshire, United Kingdom 31/08/2020

Despite living in the area my whole life I wasn't aware of this little tranquil spot until I was treated to a surprise the day before my wedding 10 years ago and I have never looked back! A few years ago this spa got some negative publicity and I find this such a shame because the staff have always been courteous and friendly. The spa is clean, modern and relaxing with a range of treatments to suit all! Although it is quite small, it is more than enough for a twighlight spa which is highly recommended after a long week at work! After your visit, I would also recommend the farmers arms (a stones throw away) for some delicious Norfolk food.

"Feel duped"

PhilipC843, Thrapston, United Kingdom 30/08/2020

Paid for breakfast in booking. Asked for extra money at check in to cover breakfast. Concerned was told to query at 7am in the morning. Simply not good enough. Room not prepared properly. Room not what I booked..Too late at 9.30pm it seems to be corrected. Very unimpressed.


oldwalkerSoutheast, Tonbridge, United Kingdom 29/08/2020

The hotel was spotless, the staff were brilliant and the towels exceeded the towel test. The swimming pool changing rooms were beautifully clean and we would completely recommend a stay here. Upgrade to a garden room if you can as they are at the back of the hotel.

"Super clean!"

Anne-Marie W, Cambridge, United Kingdom 27/08/2020

Have stayed here many times and really pleased to see the high standards of cleaning and service in the current circumstances. Bedroom was pristine and dining room very clean and tables well spaced. Well done everyone!

"Clean, professional and well organised"

AnnO1805, London, United Kingdom 22/08/2020

I stayed here in late August 2020 for 2 nights. 90 quid a night for a room. Breakfast not included. I would have got better VFM if I had used the spa and pool, but ‘didn't get round to this. // About an hour's drive from the outstanding North Norfolk coastal area.// The hotel is based around a beautiful Georgian Manor House. Plenty of parking. I was most impressed with its COVID19 arrangements. Guests asked to wear masks in all communal areas. Staff all masked up. Very friendly and professional. Hand gel on the walls etc. A clean and pleasant room. Not luxurious. But, it all felt safe and thoughtful.

"Excellent service, food and atmosphere"

Steve M, Redcar, United Kingdom 17/08/2020

Perfect for a weekend break for a quiet family celebration. Despite the Covid-19 restrictions, the staff were cheerful and welcoming. The dining room lacked a litle atmosphere due to the increased 'social distancing' between tables but the service could not be faulted and the food was excellent. The room was large and very comfortable and furnished to a high standard. The lounge areas were spacious and comfortable. What's not to like! If our travels bring us back to North Norfolk, we shall certainly return.

"Weekend away "

EveL02, Banbury, United Kingdom 16/08/2020

Walking into the hotel, nice reception with a good amount of outdoor space. Masks have to be worn whilst walking around the corridors. Tick for Covid secure. We stayed in two rooms, one of which appeared newly decorated, the second seemed dated. The shower was luke warm and slow to drain. Pro : Rooms are big & bathrooms modern. Breakfast seemed a bit of a shambles, you're given a piece of paper the night before for your breakfast choice. The form was confusing and complicated. This led to my sister having 1 hash brown in 3 pieces, I had one poached egg and my mother a plate of scrambled egg. Chose the toast option - expect to be given one piece of cold toast at the beginning of breakfast and not with the hot breakfast. The spa : the changing room could do with a major uplift, the swimming pool area too. The room in which they do the massage : very good and the staff are fully kitted our to be Covid secure.

"Perfect for us"

SamanthaAppleby, Manchester, United Kingdom 12/08/2020

We had a 4 day staycation during 'Covid summer'! We perhaps paid quite a lot (avg over £100pn) but almost all accommodation in the whole of Norfolk was booked up as it was a hot few days, and so the hotel was full to capacity. Despite how busy it was we never felt surrounded by people. The hotel has huge lovely grounds and areas to sit both outside and inside. Also a pub on-site. We were really chuffed with it. THE ROOM... The hotel is made up of the main hotel and some bunglow type annexes close to the on-site pub. Some of the rooms overlook the garden and have either a terrace or a balcony. We had hoped to get an Executive Garden room (part of the main hotel with doors that open onto the garden with your own little patio area). But as the hotel was full we had to settle for the 'annex Courtyard room'. But it was great and, although the garden is lovely, we were fine where we were. Even the annex rooms had a little space in the front so that we could put our toddler to bed and take our chairs outside for a quiet drink at night. They were really spacious and the hotel added a single bed for us, yet still loads of room for the many bags and beach toys we had cluttering up the room. Some photos make the decor look a bit jaded but I can honestly say we found the hotel to be lovely. Although everything is lovelier in the sun! Our annex room had a huge walk in shower and a large cupboard for clothes with ironing board and iron. Kettle and mugs but no fridge. Bit of an issue in a heatwave but the staff happily gave us ice for our cool box. THE STAFF... What absolutely fabulous staff, all such a credit to the hotel. Reception, night porter, pool and spa staff, the cleaner who was so helpful...all of them were so friendly and welcoming. It made for a happy place to be and what they lacked in other areas they really made up for in the best staff. BREAKFAST...this is a bit confusing but you have to remember that it would normally be a buffet style cooked breakfast and not cooked to order, so with that in mind they did an incredible job. You have to choose to have it in your room or restaurant and book a time. Then the night before you tick what you want and hand the form in. I'm not actually sure where you were meant to take the forms as we just waited and gave them to the night porter. We always got the right choices so he must have given them in! You book a slot and not once did we feel too close to anyone else. The first breakfast was a bit cold, but probably as they were so busy. But as the stay went on and the hotel was less packed it was superb breakfast. The odd thing missing or wrong, but in the main the staff dealt with a difficult task in a very efficient and helpful way. POOL My daughter loved the pool! It's a good size and has seating inside if you're not swimming. You do have to book an hour slot and we did book a couple before we arrived, but they weren't fully booked up and they didn't kick you out bang on or anything. The jacuzzi is open but steam and sauna not. You get your towels from reception and then must return them to the hotel once finished with your swim. But return them to where? This is something we never figured out so had piles of wet towels in our room. Perhaps a dirty towel drop-box would be best? LOCATION... All in all a fab hotel, ideally situated for Sandringham, Hunstanton (old hunstanton is the best the beach nearby, Holkham a bit further but also lovely) and Kings Lynn. There is also a big Asda and Tesco Express nearby. We did Sandringham gardens and that was lovely as it was a sunny day and afterwards we sat on picnic benches with a bottle of wine and picnic. The kids play area is fab. You can also do this without paying entry to house/gardens. There's also Snettisham park nearby with Deer Safari and a but further afield there's a Seal boat trip. GREAT STAY!! Thanks so much

"Good customer service by staff / COVID-19 efforts but no air conditioning and chaotic breakfast"

User 11/08/2020

There are both very good and some bad things about this hotel to be aware of before you book. First the good 1) The hotel very conveniently located close to a major junction on the edge of Kings Lynn with a big supermarket just down the road. 2) It is a good looking modern hotel, rooms look out over a nice garden area, some have balconies / doors that open onto the garden with little patio / seating areas. There is a pub adjacent all part of the same complex and large parking area. 3) Staff worked hard at the customer service and were very friendly and professional despite challenges and stress they were obviously under especially for breakfast. 4) COVID-19 protection / policies in the hotel were generally well thought out and it was excellent to see staff wearing face coverings always - unlike so many restaurants/ other venues where they don't bother so they are exposing staff and therefore customers to transmission of the virus - where is the logic in that ?! Thank you for taking this aspect seriously as this made my stay feel much safer. 5) The restaurant had outside seating and they kept the indoor area well ventilated - the staff were very good here despite the challenges that COVID-19 clearly was having on everything (see below). The food was decent and enjoyable - the wine was reasonably priced. 6) The room was a good size, modern and would have been very comfortable if it wasn't summer - see below. Many rooms I noted had connecting doors - do not know why hotels do this as hearing the people in the next room through the connecting door is just awful. The not so great things were 1) Breakfast - this was a mess - far too complicated and inefficient for guests and staff. It needs to be pre-ordered for both room service and sitting the restaurant - the form is confusing and unclear. 2 people are supposed to order on the same form with numerous checkboxes which are not clearly explained. This just doesn't work very well when for example you select the toast box and get 1 slice only. --> Please sort this form out to make it clear what you are expected to do including how to hand it in - then the staff may also be able to decrypt it and get the breakfast orders correct! On the first day the room service food delivered was not as per the form at all. Day 2 - decided to eat in the restaurant to hopefully get what I wanted to eat - the juice, cereal, toast and coffee was ready on time but the hot food didn't appear so after 30-40 mins I left as I didn't want to wait any longer. Day 3 - ate in the room - finally I got my order accurate The whole process is messy and clearly creates a huge amount of work for the staff with lots of room for error. Why the restaurant breakfast buffet couldn't be open for just the staff to use and you then order from your table with the staff going to get the food from the buffet for you I don't know - they seemed to cook everything to order which is very inefficient. 2) None of the rooms have air conditioning and the windows (at least the room I had) didn't open more than 6 inches which means that the rooms are just unbearable in hot weather even with the fan they provide. This really spoiled my stay as I just didn't want to spend any time in the room as it was so uncomfortably hot and I couldn't sleep. For a 4* hotel to not have AC seems unusual and disappointing - just because of this I wouldn't recommend this hotel or go back to in warm or hot weather. If they could sort out the chaos that was breakfast and provide rooms that are a reasonable temperature this would be a really great hotel especially with the COVID-19 efforts they were making which were much appreciated and made the whole stay feel safe.

"Great base for visiting King Lynn"

tomK412016, Greater London, United Kingdom 10/08/2020

Probably the best hotel In the area with a swimming pool, spa, gym and a good range of rooms. Also close to other sites of interest like Sandringham, Houghton Hall and Castle Rising, not to mention the North Norfolk coast. Given the current C-19 restraints, the service was good, once you got used to putting breakfast sheets in the day and making bookings for the pool and gym. There is also a pub on site which serves good pub food. However, the food in the pub and the hotel dining room is a little unimaginative and predicable, at least at present. However, as several of the taxi drivers pointed out to us, the key thing in the area is size of portion and on those grounds, they more than pass the test. Only real downside about the hotel is that the Wi-Fi is limited and residents are warned that if they are found to be using too much of the bandwidth, their link will be terminated!

"Five stars for the Spa ⭐️ "

Jemmalee3, London, United Kingdom 09/08/2020

Myself and my boyfriend stayed at this hotel whilst visiting Kings Lynn. We had the most amazing full body massage by Eleanor & Summer. They were very professional it was such a relaxing experience I highly recommend visiting here and the pool & jacuzzi was a bonus. We had dinner in the garden restaurant and the food was delicious, the waiters/waitresses that served us were lovely. Our room was spacious and very clean with all amenities available. The only negative I must mention is the welcome at reception was a let down. The farmers pub wasn't a great vibe so we wouldn't revisit there again but overall we had a lovely stay, the spa experience was fantastic!!

"The Farmer's Arms Restaurant, at the Knight's Hill Hotel"

designhub, United Kingdom 09/08/2020

This has to be one of the worst restaurants I have eaten in. From the chaotic welcome and seating arrangements which took 15 minutes from entering the restaurant to the sheer lack of ambience within the restaurant. The menu was so scaled down, no starters, choice of fish, steak or or burger, all served with chips and peas. I ordered cod and chips, which took 45 mins to arrive, it looked so unappetizing, cod did not seem very fresh, probably out of a freezer, as were the chips, peas were as hard as bullets. Staff seemed rushed off their feet, were not very friendly, could have done with some hospitality training. Nothing would make want to eat there again.

"Worse breakfast service ever and stained dirty carpets!"

lauranF1524RI, London, United Kingdom 06/08/2020

I have recently stayed with you for two nights at Kings Lynn Knights Hill Hotel & Spa, we booked two rooms and paid a bit under £500. After my mum was in isolation for 5 months, we booked a little break to cheer her up with her two grandsons that she hasn't seen for months. I have to say the experience was enough to make her go back into isolation and left us all feeling very disappointed. When we first checked in, we were impressed with the hand saintiser station at the front door however this was the only time it actually had any in, so was pretty pointless. We were disappointed to find there was any in the rooms, when paying over £100 per night I would of thought that was a minimum as everything was completely scaled back. Which included the cleaning! My carpet my filled with stains, didn't even look like it had been hoovered which didn't fill me with any confidence at all. I was staying with two young children in my room and I can understand that you aren't daily cleaning rooms, but to at least empty bins or have a main bin we can put things in. I had both my tiny bins full of nappies etc which was smelling out the room especially in the heat. There was a cleaning station two doors down which they walked past throughout the day, so I put them outside in the hope they would be collected, as people were leaving their room service outside too. Sadly these were ignored alone with all of the room service trays for the other rooms. On Check-in we were given an envelope with breakfast details which the receptionist said would need to be completed even if we want to eat in the restaurant, the form instructed us to leave the breakfast form outside the door when went to bed, as I have two young children this was about 7pm. We did so, it was still there the following morning. We made our way to breakfast and when they couldn't find our forms I said I completed them and left them outside the waiter then rolled his eyes and said no you needed to hand them in, which was the first we had heard. He then made us wait in front of everyone and in the way, while he got another form and to complete it there and then, but said I would need to find my own pen. Instead of sitting us down at a table so my mum and my young children were out of the way, we were blocking up the entrance and people were trying to squeeze past us. We were made to feel very embarrassed and a huge problem to them. We were then put in a side room well out of the way. Food was delivered on a tray and then no one was to be seen again. Half of the items were missing, no cereal which I had ordered for the children, no juices came, no sugar for the tea. We were made to feel so unwelcome that we just left and we even considered going out for breakfast the next day. But we thought maybe it will be better the next day if they had our form the night before so we made sure it was completed and handed in. However I would suggest changing the breakfast form to say that it needs to be handed in, Not left outside like it states at the moment. Once again we arrived at breakfast about 5 minutes early than the time on the sheet and taken to the same room out of the way and the tray was dumped on the table (it also remained there for the intire brealfast) and The hot food brought out at the very same time. This time we were missing the tea cups, which I went and asked for, again no sugar. I also requested some fresh toast (this was to the manager) as the toast we were given had been sat out for a while, it was cold and rock hard that I couldn't even cut it in half. After waiting 15 minutes for the toast I had to go back out and ask again. When she brought the toast, it was only one slice (for a table of 4) so I had to ask for more which seemed to be too much by the way she stormed out of the room and I didn't even dare to ask for sugar, by this point the tea was cold and I'd given up on it. As we were finishing up, they sat another table in the room with us, the manager sat them down, she actually turned the lights on which was nice as we were sat in a dull dark room. It was noted oh how polite and friendly she was to them, there juices and cereal was given to them separately etc given them chance to actually eat it before there hot food. It was like they were at a completely different restaurant to the one we were at. I can completely understand you have to follow proceedure with COVID-19 however we have eaten out a lot while being away and this isn't excuse for poor customer service. One of the main reasons we booked this hotel was the pool and spa, we were asked about the pool and spa when we checked in and asked if we would want to use it which we said yes and was pointed to where it was. The next morning when we went to use it, we were asked if we were booked in? At first we thought they meant booked in to the hotel, however they then informed us that you need to book to use the pool first. That's when we were also told the sauna and steam room were closed. They made us feel very uncomfortable and awkward, I thought we were going to get turned away, even though we could see the pool and no one was even in there. During our use of the pool we could see them looking through the glass at us, clearly wanted us to go as we hadn't booked (we weren't given a time limit and was only 45minutes in the pool). We didn't use the pool again as we felt so uncomfortable plus the use of the closure of the sauna and steam room we just wanted to check out and leave. I have to say this was the worse experiences we've ever had at a hotel, especially a best western and I feel so sad for my mum after months of isolation all she wanted to do was to go back home feeling completely let down from what should of been a relaxing mini break, was anything but.

"Quick Business Trip"

discogazza, Epsom 06/08/2020

Quiet and comfortable, a pleasant well located hotel with great service and a friendly atmosphere.Always nice to have a place like this to rest and relax when in the middle of busy business week and ideal for weekend getaway.

"Perfect location and lovely hotel"

6karenpP, Bicester, United Kingdom 31/07/2020

I have visited this hotel several times over the years and this was the first time since lockdown eased and hotels were opened. The hotel managed this very well; restrictions were in place but in a way that did not interfere with the enjoyment of my stay. I would thoroughly recommend this hotel and I will certainly be visiting again.

"Beautiful hotel with stunning grounds and surroundings - highly recommend"

User 29/07/2020

We had an amazing stay from start to finish , we genuinely did not want to leave! Norfolk is a place I visit once a year and holds a special place in my heart. Always so much to do with amazing beaches and scenery. What made our trip even better this time was this beautiful hotel and it's grounds. Rooms were spacious and the beds were so comfortable. Stunning views from the balcony in which we could watch the local wildlife. We will be booking to stay again.

Abacus Hotels, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you very much for lovely review. We are delighted to hear that you had an amazing break. and enjoyed your visit to Norfolk. I will pass your comments onto the team and we look forward to welcoming you back in the future.

"Family Trip"

User 28/07/2020

Very clean comfortable hotel with friendly professional staff. All measures taken to provide a safe enjoyable trip. Breakfast was freshly cooked to order (made night before) and option of room service or restaurant, we chose restaurant which was set up very well with plenty of space between tables.

Abacus Hotels, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your recent stay with us. We are pleased to hear that you felt safe on your trip, we are going to great lengths to make sure our guests are in a safe environment, but also feel comfortable and looked after. I will pass your comments onto the team.

"A good overnighter"

Globetrotter008, United Kingdom 27/07/2020

The hotel is located at the southern end of King's Lynn, at the intersection of A148 and A149 roads out of town. An old manor house with large modern extension at the back. The three wings of the hotel encircle the lawn, with rooms further away from the reception having either balconies or secluded patios. Thus you are offered a lot of privacy whenever sitting out. Our room was spacious with huge queen-sized bed and comfortable sofa. There was enough storage space. Bathroom had only basic amenities, which was quite understandable considering the pandemic. There was a coffee/tea-making facility as well as safe box. There was no fridge. The staff appeared to have a bit haphazard approach to housekeeping. Deep cleaning? Not here. The receptionist we encountered at our weekend stay was quite disinterested and rather nonchalant.

"Mixed Views on This Hotel"

50Cas, Holmfirth, United Kingdom 23/07/2020

Well situated hotel and friendly, helpful staff who are quick to respond to requests. We were more than happy to receive a room upgrade to a garden room (having stayed here previously in a standard room, it was nice to have a balcony). However, they need to be deep cleaning rooms in response to Covid and this is clearly not happening. Our toilet was dirty where the seat is fixed to the bowl, door handles didn't feel clean, there was the odd hair here and there and water marks on things plus one of the pillow cases had black marks on it. Generally, we didn't feel that the room was clean enough. There was only one set of towels (but 2 of us) and not enough coffee/milk on the hospitality tray (especially since, on a 2 night stay, the room is not serviced and therefore the tray is not replenished). Breakfast is also an issue. It is a pre-order service. Top marks to the staff for trying hard but the first morning, we chose to eat in our room and we received the wrong order and the food was stone cold (I only ordered a poached egg and received a full English!). So, the second morning, we decided to eat in the restaurant but it wasn't a great deal better...they still got the order wrong and the food was only tepid. It's a shame as we want these hotels to survive but we also need to feel safe and receive what we pay for. We paid the extra £15 each for breakfast but to be quite honest, we would have been better having breakfast freshly cooked elsewhere. The breakfast we had, had it been put in front of me anywhere else, I would have sent it back and refused to pay.

"Lovely hotel"

User 20/07/2020

Stayed here for our 40th Wedding Anniversary. The hotel and grounds are beautiful. We were in a Garden Superior room, overlooking the walled garden. The staff were really helpful and looked after us very well. Understandably things were very different because of the current situation, but you have to be accepting of that. But the Covid precautions which they have in place worked really well. The bar did run out of draught lager but a member of staff went to the pub next door to fetch some for us, which was a nice gesture. Very peaceful and a good base to explore the beautiful Norfolk countryside. We would definitely stay there again.


steven c, Norwich, United Kingdom 20/07/2020

The hotel has probably only been opened for just over two weeks, after the Covid-19 shutdown, so with that in mind, the staff were a amazing. They had the hotels new procedures off to a tee & the rooms were spotless. The breakfast was really good, as was the evening meal. We were there for our anniversary & a nice touch was a bottle of wine & a note from the management, wishing us a happy anniversary. We felt VERY safe at the hotel & have NO hesitation in recommending this hotel.

"Miss w"

User 19/07/2020

The rooms were in need of an update and were very dated,the temperature outside was approx 20-25 degrees and the radiators in both the hall and bathroom were in full heat and were unable to turn off or down,there was a very old looking plastic fan in the cupboard which we had to use to try and cool us but certainly didn't help much at all and was very loud There was an extension lead being used to supply available electricity to the appliances such as the lamp etc On arrival we was told in the bar was 24 hours but when we arrived to use it after the food facilities were closed at 10pm we were told it wasn't open due to the Covid (not mentioned in website either) The hallway radiator was extremely corroded There was a very musty odour on entering the room and remained throughout the course of the stay The bar wasn't open and this wasn't advertised or made clear when booking or even on arrival and checking in Overall the stay wasn't as comfortable as we were hoping and wouldn't chose to stay or recommend again

"Poor communication"

NoxiousNurse, London, United Kingdom 21/03/2020

We booked via Booking.com. Unfortunately our stay was during the covid-19 travel restrictions and we were unable to stay at the property. I tried numerous times to contact the property with no response or communication at all.

LindseyG789, Sales & Marketing Manager at Knights Hill Hotel & Spa, responded to this review
We are extremely disappointed to hear this and would really appreciate it if you could confirm how you tried to contact the hotel and what name was on the booking so that we can investigate further.

"Special birthday stay"

mariejohnston503, Leicester, United Kingdom 26/02/2020

The whole family met at this excellent hotel for my "special birthday", some of them travelling from France. We have felt very welcome, even the younger children. Very good food and facilities (pool and gym) and lovely and warm comfortable suroundings during our winter visit.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your recent stay with us. We are delighted to hear that you chose us to celebrate your special birthday with you family. I have passed on your comment to the staff. We hope to see you again in the near future.

"Knights hill"

User 16/02/2020

Has such a lovely stay at Knight's Hill me and my boyfriend went for the valentines break it was really nice and the staff are lovely also the rooms were really nice to we will defientley be going back.

"Ok Hotel, let down by health club"

User 04/02/2020

Torn with leaving this review as the hotel itself is fine,and totally adequate. However i paid a great deal more than the going rate for other (in town) hotels because of the advertised gym, spa & pool Therefore my 3 star review is based upon the health club being a complete let down. Cardio equipment old and out of date, Pool- whilst being a suitable length for swimming laps, had no lane system, so consists of 3 locals who hog the whole pool, refusing to move for anyone else. Sauna/steam/change rooms, functional but old and grotty. So health club no good for someone to get fit. And for a romantic spa break- i'd be gutted if I had booked this for my wife- romantic it is not. Didn't try the bar/restaurant for evening meal. But breakfast fine, staff friendly, and adequate for a hotel of this sorts, The place is ok, average. Room nice and clean. But next time in Kings Lynn i may try somewhere else in town.

"Great experience"

User 31/01/2020

Lovely hotel, all staff members happy to help and very attentive. great food,quality leisure facilities, love the fact I could still use leisure facilities even after checkout. Never known that before. Matthew in guest bar was great!

"A most enjoyable experience"

James C, Oxted, United Kingdom 28/01/2020

this is a really comfortable Hotel with great service which we enjoyed with all its attractive facilities at a very reasonable cost. we do not hesitate to recommend it to our friends & it is worth making a special journey into the area to find Knights Hill.

"Knights hill hotel - Enjoyable visit"

User 28/01/2020

Very picturesque hotel based on the outskirts of kings lynn, fantastic facilities on site including spa, gym, swimming pool and tennis courts. Check in was very quick and trouble free, we did have a problem with our original room that was given to us but the staff were very quick to rectify the problems we had and put us in a much better room, we used the hotels hotels restaurants which were of fantastic quality, food was excellent and reasonably priced, I would definitely stay here again A+++

"a weekend break"

ladytraveller568, London, United Kingdom 08/01/2020

Our room was large and comfortable, albeit there was a problem with the thermostat. On first night had some noisy guests, which was dealt with in a professional way. Very pleasant and helpful staff in every way. Having food requirements, the staff were extremely helpful in this way. Unfortunately, could not take up any of the spa treatments, as was told to book two weeks beforehand, not a few days prior to visit, bit disappointing, as I was looking forward to have some pampering. If you want to stay near Sandringham and surrounding areas, good location

"Exceptional Value"

User 03/01/2020

Bargain 1 night stay with my 8 year old grandson where we enjoyed the pool and jacuzzi on arrival. Tastefully decorated, very high standard of cleanliness, room equipped with iron, ironing table, safe and fan, as well as good choice of hot beverage sachets, biscuits etc. The king size bed was very comfy and had nice crisp bedding etc. Nice gardens and spacious restaurant and plenty of areas to relax in.

"Fab Hotel &Spa"

Christine W, Cambridge, United Kingdom 01/01/2020

We stayed for 2 nights seeing the New Year in. The Hotel is very clean and every member of staff we encountered, in the Bar or restaurants and housekeeping were friendly and couldn't do enough for you. The rooms (standard) were spacious and very clean. Comfort was definitely the aim which they have achieved. The restaurant offered a good choice of foods to suit and the standard of the dishes are high.

"Relaxing Break"

lynneth09, Waltham Cross, United Kingdom 29/12/2019

stayed just after Christmas only for 1 night but it was so relaxing and the food was lovely in the garden restaurant , although feel there is room for improvement on some of the little touches with the food , room was very nice and comfortable and the bar was nice too . breakfast a good choice overall , look forward to returning in a couple of months for a SPA break

"Excellent christmas."

User 28/12/2019

Stayed at knights hill for 3 night christmas break. Cannot fault staff, service, food and surroundings. Had treatment in spa which was amazing. Everything about the break was perfect. Will definitely visit again.

"Nice Hotel For A Short Break"

S162WUdanielr, Peterborough, United Kingdom 23/12/2019

Stayed for a party night which was really well run and included a very nice 3 course meal which was presented well and had good service throughout. The pool/spa area was not quite to the standard I was expecting with the steam room/jacuzzi not as hot as would normally like and pool area was a little dated. The rooms were pleasant enough with good amenities.

"Excellent Hotel"

Harvey C, Oxford, United Kingdom 18/12/2019

This hotel is total quality right down to the toilet paper. Well presented and helpful staff to compliment a clean venue with all the facilities to make a pleasant stay. Located within easy reach of Kings Lynn and eastern Norfolk. Plenty of free parking.

"50% off carvery"

bigshaq89, King's Lynn, United Kingdom 17/12/2019

visited here last night with my wife, 50 % off carvery voucher. Really enjoyed the food and was value for money 2 x 2 course for £15, cant go wrong for that money. Beer was good and staff helpful, nice to have a chat with the chef while he carved our meats

"Very pleasant"

Treats999, London, United Kingdom 15/12/2019

Our rooms were ground floor as requested . We had a wet room and the bedroom has a slight musty smell but was clean and well stocked . Staff are friendly , professional and helpful . Food was excellent . No hot water one morning in some rooms :(

"Lovely hotel"

Cauli2, London, United Kingdom 08/12/2019

We have stayed here several times but not recently. Very impressed with our room , 101. Decent size, warm, lovely big , comfortable bed, 2 armchairs ( a particular gripe of mine is hotels that provide only one comfortable chair in a double room!). Everything was well thought out with no unnecessary clutter ( another gripe). The bathroom too was a decent size, with both handheld and fixed shower, large towels and plenty of toiletries. We had not planned on having dinner but decided to book a table in the Garden Restaurant. We were both pleasantly surprised by the quality of the meal. I had salmon and spinach terrine for a starter which I thought might be bland but was very flavoursome. My main of hake was delicious and beautifully cooked. Breakfast too was very good . A tiny criticism is that I would have liked fresh fruit. All the staff were very friendly and helpful. We would certainly stay again .A very well run and welcoming establishment.

"Home from home"

bullet1130, London, United Kingdom 04/12/2019

Great hotel in good location. Rooms very spacious and beds very comfortable. Food drink service all very good. Gym although small has some good equipment, ideal for stay and nice pool and spa area. Have stayed at the hotel many times for business and the staff are so friendly and helpful. Love coming back. Is like home from home!

"Great food for great price"

User 21/11/2019

We come here all the time, we love the food and how relaxed the atmosphere is. I come with family, friends and I don't feel pressured with having a little baby it's a great family environment and we will continue to come in the future on a regular basis.

LindseyG789, Sales & Marketing Manager at Knights Hill Hotel & Spa, responded to this review
Thank you for your lovely comments, we are delighted that enjoy your visits and look forward to welcoming you back again soon.

"Pretty good "

User 19/11/2019

We booked a little trip away and found this hotel online. The prices were competitive. The hotel itself and grounds is a beautiful old building with a lovely Court yard and character. The pub next door was warm and friendly, we just had drinks and went elsewhere. The spa facilities were an added bonus and are included with the booking. The pool is a good size and clean, as was the jacuzzi. The sauna was very dark and the steam room was a bit dirty and unfortunately the changing rooms were awful. Very dirty and rundown. The towels they give you are very small so you'll need your own. Our room was a good size and lovely, over looking the court yard on the ground floor. The door opened onto it which would have been great in the summer. The bathroom was a bit grubby. Unfortunately our room was next to the reception / sitting area and the public toilet so our sleep wasn't great (which is why we went as a break from our baby). Had I realised this when we checked in I would have asked to move but we were in and out the room and I didn't notice until people flushing the chain woke me all night. The breakfast was amazing, too bad I was on a diet! The staff were all lovely and friendly. Unfortunately we had to wait 10 mins to check out as no one was on the desk and there was no bell. There is plenty of parking.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your recent stay with us. We have noted your comments where our service has fell short and the management team will look into these. We do hope that you had an enjoyable break and hope that we will see you again the future.

"Great service and friendly staff."

Moshotel, Uk 15/11/2019

We called in on the off chance that we could have afternoon tea. No problem. The reception staff showed is where to go. The waiter who took our order was very well turned out and very polite. Congratulations to him. Sorry forgotten his name. It was a dreary afternoon but the lounge where we were served overlooked a lovely garden. Their grey squirrel enjoying burying all sorts in the lawn. Just like at home! If there is a slight downside the decor and furnishings were looking a little tired. This didn't detract from our enjoyment. The tea was lovely. I rather think that we will return next time we are passing.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your afternoon tea with us. We are delighted to hear that the experience was an enjoyable one. We have passed your comments onto the team. We look forward to welcoming you back when you are in the area again.

"Relaxing visit"

EaterieFoodieFan, Nottingham, United Kingdom 09/11/2019

My sister and I were in a spacious, well appointed twin room. Staff were happy to cook my sister veggie sausages to order each morning. I've had better breakfasts but can't complain at all. Beautiful rural setting, most easily reached by car. We were using public transport, which is limited in the evenings and weekends, and taxis can be expensive. There was little to interest us in nearby King's Lynn, although there are some interesting buildings/features and independent shops, and we were amazed that we were able to go to the cinema for only £4.50! We enjoyed Hunstanton more. Didn't get round the coast as far as Wells. The leisure facilities are great, and we were issued with free towels, although I can't comment on the gym or the spa treatments as we didn't access either. The leisure facilities are a good option if you want to exercise/relax or just need pass some time if the weather is bad! Overall a lovely place to stay.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your visit with us. We are pleased to hear that you had a relaxing visit and took the opportunity to visit our onsite leisure facilities. We hope to see you again in the near future.

"Perfect find for a our short break in Norfolk"

CID999, ENGLAND 09/11/2019

Had a great Mother and Daughter break at the hotel, it was ideally placed for visiting the local area, Kings Lynn, Hunstanton and Holkham etc. The Staff at reception were welcoming and friendly on our arrival and answered any queries I had during our stay. The Hotel room was lovely with a comfortable bed and fantastic bathroom with twin sinks and huge shower. You can also adjust the heating in the room. Breakfast was buffet style and the staff were very attentive and the dining room had lovely far reaching views of the surrounding area. In the evening we ate at the Pub restaurant on site and on the second night we were given a 50% voucher off our meals, which was fantastic. There are pub Classics and also a Specials menu to choose from. We visited the Pool and spa and loved it ,we went over at 6pm and had the pool to ourselves. We did not have any treatments, but understand that you need to book these prior to your arrival when booking the hotel. We had a great time and would definitely return in the future.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your recent stay at the hotel. We delighted to hear that you and your daughter had a great stay and enjoyed visiting the many sights that Norfolk has to offer. We have passed on your lovely comments to the team. We look forward to welcoming you back soon.

"Knights Hill Hotel and Spa"

User 05/11/2019

The staff were very friendly, accommodating and approachable. The hotel was warm with lovely views over the countryside and the beds were comfortable. The leisure facilities are good and the food is well presented and tasty.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for your review. We have passed on your comments to the team. We hope to see you again soon.

"Great hotel with lovely gardens"

Maureen864, Norwich, United Kingdom 31/10/2019

Good service from reception staff. Only complaint was concerning the extractor fan in our bathroom which was not up to the job of dispersing steam from the shower. Great food. Some of the restaurant staff were a bit slow with service.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your recent stay with us. We have passed on your comments to the Manager with regards to the extractor fan and the service in the Restaurant. We hope that you would stay with us again if you are in the area.


JimS3311, Coventry, United Kingdom 28/10/2019

Had a fantastic time, the staff were so helpful, polite, caring and adaptable, the hotel itself was clean and tidy and the facilities were fantastic. The pool area and gym were great, the staff were really helpful there as well. Perfectly located for convenience with a short drive to the local supermarket and local town, the pub attached to the hotel is beautiful and food quality was amazing and reasonably price. To repeat myself again the staff were fantastic nothing was too much trouble. From the smallest request to last minute adding a longer stay and keeping the same room the staff went above and beyond in every way. Best stay I've ever had.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review you stay at the hotel. We are delighted to hear that you had a amazing stay with us and found all our staff to be helpful, we will pass your comments onto the team. We look forward to welcoming you again in the near future.

"Good food but noisy room"

User 25/10/2019

Great food and service from Cheryl and the waiter staff. Pity a wedding reception was going on and we could only hear the bass during the night. Hope it stops at a reasonable hour. Will call again but move to a quieter room. Room 3 in courtyard

"Nice afternoon"

Karen M, King's Lynn, United Kingdom 24/10/2019

Some nice facilites, treatments are great even better if you can get a voucher try KLFM 96.7 often vouchers on there which are 2 for 1.Jacuzzi a great size and always warm, pool small but the spa is never busy.

"Knights HIll"

User 15/10/2019

Fantastic place to stay. Extremely comfortable rooms, friendly staff and great hotel. Great access to amenities. Lovely restaurants with excellent food on site. The whole place is clean and fresh. would definiely stay again.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your recent stay with us. We are delighted to hear that you had a fantastic stay with us and look forward to welcoming you back in the future.

"Bit of a let down"

paulgooch1, Norwich, United Kingdom 15/10/2019

Booked this hotel for a 2 night birthday break for my wife. We booked due to the fact that it's supposed to be spa hotel. tried to book treatments when we arrived but no spaces available during our stay. Spa and leisure is also available to non residents so fully booked. This hotel should not be titled a Spa hotel. Also the on- site pub / restaurant was awful. We ate there on the Saturday evening and the food was inedible, service was slow with other guests questioning where their food was. Most of the time there was a queue at the bar as there was only one serving and customers sitting at the bar causes more problems. We ate at the hotel restaurant Sunday evening and the food along with the service was excellent. breakfast too was fantastic.

"Reunion Dinner Venue"

Harvest3, Royal Tunbridge Wells, United Kingdom 08/10/2019

Extremely good venue for private dinners. The third time our annual School reunion has used this venue and as before the service and food were superb. This is a very friendly establishment, ideal for holidaying in the area. The rooms are very comfortable and well appointed. Looking forward to our next visit

"Overall a good stay"

katelY9936NH, Worcester, United Kingdom 03/10/2019

Overall I had a good stay. However there were a few things that need mentioning. The main part of the hotel is an old building and I was on the first floor and immediately above an external door and the car park was in front so car traffic and deliveries could be heard. This meant that at times it was noisy. I could hear the tv and shower from next door in the bedroom. Also, when people walked along the corridor outside my room the floorboards moved and the bed shook. Having said that it didn't bother me too much but if you are a light sleeper it would be wise to ask for a room in the newer part of the hotel at the back of the building and on the ground floor. The room was clean and well equipped. I didn't use the leisure facilities so can't comment on them. The staff were friendly in the hotel and the dinner menu was good and had nightly specials. The food was well cooked and well presented. Breakfast was varied but I am not a fan of buffet hot food as it dries out and unfortunately that happened here with the bacon. However their sausages were similar to small Lincolnshire ones so were tasty. There is a pub on site, reviewed separately. The complex is a bit out of town but a bus does pass by a couple of times an hour. I would consider staying again if in the area.m

"Great value for lower end spa"

User 01/10/2019

The hotel and facilities were perfect for what we wanted - close enough to the coast for a seaside visit, and enough to do at the hotel on a rainy day. Large spacious rooms, good pool and spa, and better than average hotel gym.

"Lovely trip to spoil family"

User 24/09/2019

I have stayed at this hotel 3 times now and chose to stay there ths time booking extra room for sister and brother in law. We had a wonderful time in Hotel and surrounding areas, Quite central to explore.

"Sunday night stay."

dcwight, scotland 17/09/2019

My wife and I stayed here on a Sunday night to break our journey between Scotland and Great Yarmouth. First impressions are very good the appearance of the hotel and grounds is tidy and check in was smooth and efficient. Our room was also very good although my wife thought the pillows were on the hard side and the shower controls difficult to turn. We used the swimming pool which was thoroughly enjoyable despite being a bit old fashioned. Our deal included a evening meal to the value of £30 per person which I was a bit apprehensive about as having had similar deals elsewhere the food has been overpriced and mediocre. Not here we ate in the Farmers bar which has a restaurant in it and found the food and service to be very good the staff being very pleasant and helpful. It was one of the highlights of our recent stay in Norfolk Suffolk and Essex. Breakfast was not included but I was advised we could get breakfast at check in for a discounted price of £13.50 per person which I thought was a bit steep especially as my wife does not normally have a cooked breakfast. However we went for it but were a bit disappointed to find smoked haddock was at a £3.50 supplement even more so with the size of it. So all in coffee, some fruit and 2 small portions of smoked haddock and boiled eggs which were over cooked cost me £34.00 bit of a rip of I think. Overall I enjoyed our stay and would recommended this hotel.

"Perfect Norfolk Escape "

Global_Tourists, Wales, United Kingdom 17/09/2019

We were visiting Sandringham House and decided to spend a weekend in Norfolk, selecting the Knight's Hill for our stay. We were delighted with our choice. Situated at a crossroads, a few miles outside Kings Lynn and almost adjoining the Sandringham Estate, the hotel occupies a large area and comprises both the original old buildings, together with a number of sympathetic annexes, so that the complex houses a traditional pub, a wedding venue, a health club, a quadrant of garden rooms and some further rooms in a mews configuration. We were given a complimentary upgrade to a ground-floor garden room, with French windows opening onto our private patio, with views over the hotel grounds. Our room was huge. Four armchairs, large coffee table, dressing table, king size bed, chests of drawers, a wardrobe and a number of table lamps & floor lamp. There was a large flat screen TV, iron, hairdryer and radio. The en-suite was of a good size, with plenty of towels and complimentary toiletries. We ate dinner in the hotel's airy restaurant and had our breakfast served in our room, so that we could enjoy that on the patio. A great hotel, fantastic grounds, plenty of water-features and wildlife. Well maintained and perfectly situated to explore the area.

LindseyG789, marketing at Knights Hill Hotel & Spa, responded to this review
Thank you very much for your lovely review. We delighted that you enjoyed your stay with us in Norfolk. Thank once again for your kind recommendation to others, it is very much appreciated. We hope that we will have the pleasure of welcoming you back again in the future.

"Weekend Stopover"

Seanat100, Peterborough, United Kingdom 15/09/2019

Stayed for 2 nights whilst attending a wedding. On driving into the grounds the first thing that hits you is that it is stunning. Check in was easy with friendly and helpful staff. Room was spacious and clean with a great view. Breakfast buffet was great with a plentiful selection of cooked and continental. We used the gym during our stay. Plenty of equipment to choose from.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for your lovely comments. We are delighted to hear that you enjoyed your stay with us.

"A thoroughly enjoyable stay"

549SallyH, Cottesmore, United Kingdom 09/09/2019

We found the hotel extremely pleasant in every way, great room, plenty of parking, friendly and helpful staff and delicious food and handy for our visit to Sandringham - we will certainly be visiting again.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for your review. We are pleased that you had a pleasant stay with us. We look forward to welcoming you again.

"Comfortable well situated"

lordduke50129, Weybourne, United Kingdom 08/09/2019

We didn't use the spa facilities but they seemed very popular. Rooms spacious and well looked after .Reception team very efficient and helpful. Main dining room lacked atmosphere and was cold (air con)but food ws well presented and tasty. Breakfast top class

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your stay with us. I have passed your comments onto the management team with regards to the restaurant.

"Good all round place to stay"

stephen c, Clacton-on-Sea, United Kingdom 06/09/2019

We stayed here for three nights 9th August and had a lovely time. Food was very good, two choices of dining-Hotel Restaurant or the Farmers Pub. We had a very large room looking out on to the garden/lawn, the bed was enormous! TV, WiFi,included.Nice Fan for the warm nights. There is a nice Spa and pool etc. All staff were helpful and polite. In our opinion the hotel is well placed for exploring north Norfolk. Sandringham is close if you like that sort of thing, the coastal areas are not far. This was our second visit to this Hotel and would go back. Overall good experience and not badly priced.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you very much for your lovely review. We are pleased that you enjoyed your stay here with us in Norfolk.

"Most relaxing and comfortable."

User 06/09/2019

A great short stay as always. The garden rooms are perfect for kids as they can play in the large garden outside the room. The sausages are the best in Norfolk I'm sure. Our room had been redecorated to a high standard.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for your comments. It was lovely to hear that you enjoyed your breakfast, I have passed your comments onto the chef. We hope to welcome you again to the hotel soon.

"Fantastic nights stay after a horrible rainy drive "

AJB03, Oxford, United Kingdom 03/09/2019

What a lovely nights stay , lovely quiet room with extra bed for our child . Perfect room large and super bath . Really comfortable. Super breakfast before we explored Norfolk . We didn't use the spa but we walked around the grounds and and looked in at the spa . Lovely lady on the reception was super helpful .

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you very much for your lovely comments. We are delighted that you enjoyed your stay with us and your visit to Norfolk.

"Amazing hotel and spa"

annebetts45, Bedford, United Kingdom 29/08/2019

I took my daughter and granddaughter for a night at this hotel and it was amazing, the staff were so friendly the amenities for all of us were fabulous we all loved the swimming pool, the room was perfect and we ate at the farmers arms pub on site and the food was so delicious and reasonable, I will definitely be going back to stay for longer

"Birthday Afternoon Tea"

MazzaL783, King's Lynn, United Kingdom 28/08/2019

I booked Afternoon Tea at The Garden Restaurant as a Birthday treat for my Daughter and Grandaughter on 28th August. Although the web site says you only need to book for party's of 6 or more, I rang the hotel to check availability the day before. I forgot to give a time, and the hotel rang me back to arrange a time. I asked if 2.00 would be convenient and was assured it was fine. We arrived 10 minutes early to check in, and imagine our dismay to find a funeral wake arriving at the same time. We were told at reception to check in at the restaurant bar, but a sign said Private Function. We returned to the reception desk and was assured that was where we had to go. We were stood amongst mourners arriving, with staff trying to accommodate them, waiting for someone to seat us for our Afternoon Tea. It was awkward and embarrassing for both parties. My daughter and I agreed to cancel the afternoon tea, and returned to the Reception desk. We were told we wouldn't be seated with the funeral party, we had the choice of a lounge, through which the mourners were passing, or a patio area which was bare of tables and chairs and was being cleaned. Why couldn't we have been told at the time of booking, that there was a funeral wake. We could have chosen another day and been saved all the embarrassment. As it was we were accommodated at another venue, and had a lovely Afternoon Tea elsewhere. We will not be returning here.

LindseyG789, Sales & Marketing Manager at Knights Hill Hotel & Spa, responded to this review
Thank you for bringing this to our attention. We are extremely sorry to hear of your recent experience and wish to apologise for the way in which it was handled. Your concerns have been raised with the management team and our Assistant General Manager would like to speak with you. If this is of interest, please let us have your contact details by emailing us on marketing@abacushotels.co.uk.

"Trip to Norfolk with family"

Fr Paul D, Chelmsford, United Kingdom 27/08/2019

We had an amazing stay. Rooms comfortable and well appointed. Went to hotel pub for meal all very good. Children loved their meals especially. One downside was when sitting in the reception area reading paper receptionist decided to put on the awful piped music and spoiled the peace albeit I was the only one there. Grrrr.

LindseyG789, Sales & Marketing Manager at Knights Hill Hotel & Spa, responded to this review
Thank you for your lovely comments; we are delighted that you enjoyed your stay and hope to welcome you back again soon.

"All you can clear away breakfast"

RedW754, London, United Kingdom 26/08/2019

I stayed here overnight for my friends wedding, the wedding service package itself was phenomenal food was great, staff were all smiling making the wedding day truly magical dancing into the night before retiring to the spacious, clean and comfy rooms, the following morning there was an all you can eat breakfast, continental or English (yum) there was 5 of us at the table so a lot of cups/plates/bowls and tea/coffee pots.....no one came to see if we needed more milk or anything (eventually a member of our party got some from the cereal station) nothing was cleared from the table so In order to make room to drink our tea/coffee I put all the dirty dishes on the window sill Seriously, more staff are needed

LindseyG789, Marketing Assistant at Knights Hill Hotel & Spa, responded to this review
Thank you for your kind comments, we are delighted that you enjoyed your stay. Your niggles regarding breakfast have been noted and will be raised with the management team.

"Wonderful "

Greedyhayes, Biggleswade, United Kingdom 24/08/2019

Stayed here for a short break and could not have been more impressed. We received a really warm welcome on arrival and received a complimentary upgrade to one of the garden suites. The room was beautifully spacious, very well appointed with incredibly comfortable beds and was completely spotless. The swimming pool and spa facilities were excellent, and all of the staff at the hotel went above and beyond to make us feel welcome. We did experience a couple of issues in the restaurant on one evening; however, the staff dealt with everything wonderfully, taking ownership of the issues and quickly finding a solution with charm and grace. Like most reasonable people, we accept that things do sometimes go wrong - it's how it's dealt with that matters and the staff were faultless in making everything right. Overall, it was refreshing to stay in a hotel that offers luxury without being pretentious, and where guests are made to feel so genuinely welcome. Having had some bad luck with other holiday accommodation this year it's been lovely to go somewhere that knows how to treat people. I couldn't recommend this hotel highly enough, and we will definitely be back again in the future. Thank you for a lovely stay.

LindseyG789, Sales & Marketing Manager at Knights Hill Hotel & Spa, responded to this review
Thank you for your wonderful comments, we look forward to welcoming you back again soon.

"Good Base"

kenbailey2018, Leighton Buzzard, United Kingdom 23/08/2019

A very good location, easy to find, good options for food Hotel or Pub on site, good spa on site. Nice garden and views of the countryside the staff are very pleasant and helpful. a very good location for visiting all of Norfolk inland and coast.

"Great hotel in beautiful Norfolk"

Tara23_11, Glasgow, United Kingdom 22/08/2019

We stayed for three nights at this excellent hotel; our room was superb - spacious, comfortable, well equipped, etc. Staff were professional, efficient, friendly. Food was great with good options to suit most tastes. The location of the hotel is excellent for exploring North Norfolk and the hotel is lovely to come back to at the end of the day.

"John and Ann"

jemorrissey, Tewkesbury, United Kingdom 18/08/2019

The bedroom was spacious with a well appointed en suite shower- room. The staff in the leisure centre/swimming pool were friendly. There was a convenient public house in the hotel grounds.The hotel has easy access from the adjacent road system. The hotel is situated in a quiet location.

LindseyG789, Sales & Marketing Manager at Knights Hill Hotel & Spa, responded to this review
Thank you for your lovely comments, we hope that you will visit us again soon.

"Excellent base"

dwithe190862, Manchester, United Kingdom 18/08/2019

We would certainly recommend this hotel as a good base for exploring the surrounding area. To be honest we were a bit dubious at booking a Best Western Hotel as we feel the reputation of Best Western has been tarnished of late with the hotels being of poor quality and a little run down. This is certainly not the case with this hotel. We were very impressed with the quality and standard of this hotel.

LindseyG789, Sales & Marketing Manager at Knights Hill Hotel & Spa, responded to this review
We are delighted that you chose to stay with us and thank you for taking the time to post your kind comments.

"Breaking journey"

Robert K, Malton, United Kingdom 17/08/2019

Looked good for one night journey break from, North Yorkshire to Suffolk. Pleasent helpfull staff and, easy disabled parking when booking in and,usual high quality room facilities expected from the Best Western brand Less friendly welcome from restaurant staff as they appeared to be dealing with a customer complaint. Menu consulted, shared starter, one main of Sea Bass the other, intrigued as to what "culinary skills " the chef would conjure up with, a Frankfurter sausage in a bun. Two large pieces of Sea Bass well cooked, but the accompaning four pink potatoes were very unusual. My main, was exactly as printed on the menu, a Frankfurter sausage in a "dry" bun with French fries, a few fried onions and, cole slaw. Regretably, it was agreed,this would be a memorable dining experience for all the wrong reasons especially, as the sausage was priced at fifteen pounds fifty.

LindseyG789, Sales & Marketing Manager at Knights Hill Hotel & Spa, responded to this review
Thank you for your kind comments regarding your room and the facilities, we are delighted that these met with your expectations. We are sorry to hear that you dining experience was less satisfactory. Your comments have been raised with chef and the management team for future consideration.

"Excellent break"

EileenGreen1945, Hoddesdon, United Kingdom 16/08/2019

Had a lovely 2 nights at this hotel. The double room was on the first floor overlooking the garden. The bathroom was excellent. The TV was very good and we had 2 armchairs in the room. The chambermaid gave me feather pillows when I asked. All the staff were helpful. The breakfast was excellent and good fresh produce. We had an excellent meal in the hotel restaurant. There is also a pub on site where we had a meal.

"Like staying at a nursing home"

User 11/08/2019

Needs up dating ,looks like it's not been touched for 30 years ,staff nice ,but would not say it's a signature hotel ,would not go back.dinner was not pleasant, over priced for what it was ,the other pub on the site was much better food and service ,

LindseyG789, Marketing Assistant at Knights Hill Hotel & Spa, responded to this review
We are extremely sorry to hear that you were disappointed with certain elements of your visit. We would welcome further feedback regarding the restaurant so if you would like to speak with a member of the management team, please let us have your details by emailing marketing@abacushotels.co.uk and someone will be in touch.

"One of the best Ive ever stayed in."

Ann S, Greater London, United Kingdom 06/08/2019

A really excellent hotel. The staff were really nice. The room was spacious, clean and lovely. The food was brilliant. I am a vegan and the chef cooked wonderful food every night for me. The buffet breakfast had plenty of items to suit all tastes and dietary requirements. I would not hesitate to return to this hotel.

LindseyG789, Marketing Assistant at Knights Hill Hotel & Spa, responded to this review
Thank you so much for your wonderful review, we really appreciate you taking the time to leave your feedback. We hope that you will come back and visit us again soon.

"Wedding stay"

Cata854, Boston, United Kingdom 29/07/2019

Me & my partner stayed for one night for a family wedding. The room cost £70 per night! We were informed that this room was discounted because we were i the wedding party & it would normally be about £100. These rooms are nice but they're no where near worth what is being charged for them, there were no breakfasts included in this price, these were about £15 per person extra. We personally found that the rooms were so hot, there is no air con that I could see & only 1 window in the room so we couldn't get any air flowing through. However as a wedding venue this was lovely. The tables were well laid out & the decorations picked were stunning. The food provided for the wedding party was delicious. Do have to state if this wasn't for a wedding I wouldn't consider staying here again as it is too expensive.

LindseyG789, Marketing Assistant at Knights Hill Hotel & Spa, responded to this review
Thank you for taking the time to review your recent stay with us. We are delighted that you enjoyed the wedding and that you found our facilities and food delicious. It sounds like you had a very enjoyable day. Unfortunately with the unusually hot weather it has been difficult to keep the rooms cool and we can only apologies for this.

"Lovely Stay"

User 28/07/2019

We had a lovely stay here. Used the pool and jacuzzi, both great. Breakfast was lovely, a very good selection. We stayed in very warm weather and even with a fan the room was very hot so we had to have windows wide open and there was quite a lot of traffic noise. I think this would have been a problem wherever we stayed with such warm weather. The room was very spacious as was the lovely newly refurbished bathroom. Staff were friendly and helpful. Garden was lovely, looking forward to staying again.

LindseyG789, Marketing Assistant at Knights Hill Hotel & Spa, responded to this review
Thank you for taking the time to review your recent stay. We appreciate your kind comments and are delighted that you had an enjoyable stay. We hope to welcome you back again very soon.

"Excellent auhenticated British Legacy Set up. Loved the ROYAL ambience. Lush Green fresh experience."

yatimehta, London, United Kingdom 24/07/2019

get ready for amazing experience. lovely royal hotel I cannot get enough of the place. Felt like a princess during my stay Breakfast was served at its best Lush green, pure air and peaceful location made my stay amazing.

LindseyG789, Marketing Assistant at Knights Hill Hotel & Spa, responded to this review
Thank you for your wonderful comments, we are delighted that your stay exceeded your expectations and hope to welcome you back again very soon.


User 23/07/2019

Room cost £100 per night, for a family if 4, my children had 2 mattresses on the floor, o e in front of dressing table so couldn't use it, the radiator was stuck on full heat and was ridiculously hot!! Coukd only sit on toilet sideways as is was flush up the wall, wallpaper peeling, leak through ceiling, filthy carpets and window catches were broken, absolutely disgusting

LindseyG789, Marketing Assistant at Knights Hill Hotel & Spa, responded to this review
Thank you for taking the time to contact us. We are extremely sorry to hear of your recent experience and have raised your comments with the General Manager. If you would like to speak to someone regarding your visit then please email marketing@abacushotels.co.uk with your contact details.

"Food was terrible"

User 16/07/2019

Food took a lomg time to arrive and most of it was all cold. Seems to be a problem not staffing the restaurant with the right amount of staff. We would not recommend using their restaurant until they take on more staff to get the food out in a reaonable time. Restaruant was not busy, so no need to take so long serving some basic meals.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
We are very sorry to hear of your disappointing visit to the hotel. We would like to investigate your points that you have raised. Please could you email us on marketing@abacushotels.co.uk and advise us of the date and time you visited us.


Dave S, Peterborough, United Kingdom 04/07/2019

Just popped in for short while on our way to Hunstanton on a busy Thursday. This place always seems to be busy but still the staff are very welcoming. Good food and drink menus and very speedy service

"Lovely night away"

MrsLRS2018, Sibsey, United Kingdom 29/06/2019

Stayed here with my husband for one night as a treat. Staff were very friendly and helpful when checking in. Told us about leisure facilities, if we wanted to use them. Room was fantastic, very clean and spacious, view over the garden with patio area. Breakfast gives you a great choice from just toast to full cooked. Everyone that we meet within the hotel couldn't of been more helpful. Will be coming back again soon

"Yet another excellent stay"

Bill M, Berwick upon Tweed, United Kingdom 27/06/2019

Girl on on reception was particualry good - asked about my journey and was cheerfull and smiled a lot which is a big plus. Room was spotless and a comfy bed - what more can you ask for after a very long very hard day. Just a bit dissapointed that my colleague had a much cheaper rate as I have stayed there quite a few times and had the business rate but was not offered it for this trip - never mind I still slept well and enjoyed the stay.

"Wonderful hotel"

User 25/06/2019

This hotel will take some beating for cost, comfort and utilities. The ladies in the swimming pool area were very friendly. Everywhere you went was spotless. Very convenient for Sandringham just 10-12 mins away. There were plenty of smiles and greetings from the staff. For a treat have the cream tea it was in our opinion almost a par on the Ritz.

"Mixed thoughts...."

luvlife100, Newcastle upon Tyne, United Kingdom 23/06/2019

This hotel gives a good impression on arrival and has a lovely ambience internally and externally; we booked a large garden room which certainly had the wow factor. Once we'd dropped our cases in the room I went to the bar area and ordered a surprisingly good bottle of Prosecco from a very helpful young male member of staff. However, thereafter there were a few irritating niggles! The bedroom was too hot..indeed the entire building was very warm! The bathroom lighting was bright and no other subtle changes available for during the night, also the large hook was hanging off the back of the door; the bed was comfortable but the pillows too hard. We arrived for breakfast next morning at 9.25 am and the buffet looked rather tired, as if it had been up since early...I guess we are used to privately owned hotels where breakfast is served to your table spanking fresh! My Main Concern in the restaurant area is this: there appears to be no clear signage about the dairy & meat products available....free range /organic or factory farmed? I asked if the eggs were free range and apparently they were, but restaurant/kitchen staff were unable to tell us if the bacon/sausages were too! According to the Best Western website they are ' keen to be green' and also like to use local produce where possible...fresh quality organic ingredients being a top priority...? ALL menus should state information clearly so that customers like ourselves can make good ethical choices about what we eat, and it would be helpful if restaurant staff were more aware of this too.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your recent stay with us. We can only apologise that you found the room to be too hot and take on board your comments about maintenance issues. We note your comments regarding the breakfast and menu issues, this is something that will be addressed in our next management meeting.

"Good, has been great though"

User 23/06/2019

Eating as a family in the restaurant of the pub, persistent voucher in the press encourage custom. We were well treated and using the vouchers the value for money was good. The question needs to be why issue vouchers, why not just reduce prices for all?

"Lovely afternoon tea"

PlummyJ, Norfolk, United Kingdom 21/06/2019

I brought my daughters here for an afternoon tea and we had a lovely time. My daughter is coeliac but the choices on offer to her were excellent and being a fussy eater they even went out of their way to offer her the sandwich fillings she would eat. Our waitress Pearl was fabulous. She made us feel very welcome and couldn't have done any more for us. We were the only ones having this at the time so the place was very quiet but that didn't bother us as the building is lovely and we were able to just relax and watch the world go by without any pressure on time. An overall lovely experience and thank you Pearl for making it even better. :-)

"great food"

gregcheeseman, Newbury, United Kingdom 06/06/2019

we came to the restaurant for a family meal. All 5 star including service and value. I can't find a separate review page for the food so I am putting it on here. If you stay here then try to food. Staff very attentive and quick service. We have been before and will be there again.

"Great value"

User 01/06/2019

Great staff good quality room very clean throughout nice size tv every thing of good quality the bathroom was a good size nice to see a shower and a bath mattresses were of very good quality very comfortable indeed

"No Spa Treatments!!!!!"

lal1971, Rochester, United Kingdom 31/05/2019

To say we were bitterly disappointed is an understatement. We booked the hotel for a mini-break for four specifically because it has a spa. On checking-in we wandered over to the spa to book treatments to have some snotty nosed woman speak down to us in such a rude tone, as if we were very stupid for thinking we could book on arrival. Apparently, they need two weeks notice. So no treatments and hence a ruined breakaway. Without going into detail, for personal reasons it was particularly important that this was an enjoyable and relaxing break. We spoke to Reception and were advised that the spa is a separate business from the hotel so they could not help. Funny how all their literature brands it as a spa hotel, the literature and letterhead also states ‘Knights Hill Place Hotel and Spa'!!!! At no point in our booking process were we advised that if we wanted spa treatments it was advisable to book in advance. I have stayed at other hotels who book treatments at the time of checking-in. I sat in the Reception area yesterday afternoon to hear the chap answer a call from someone enquiring about booking a room and wanting a massage, he told the caller that the pool, steam room and sauna were complimentary for hotel guests but that they would need to pay for a massag. He then proceeded to take the booking for that night. At no point did he advise the caller that they would not be able to receive a massage. I see from reading other reviews that this is not a one-off. An expensive two night stay and left totally and utterly disappointed.

"Lovely Place For A Few Days Away"

CBishop007, Bedford, United Kingdom 28/05/2019

My wife and I have stayed here before and no doubt at all will be back again - hopefully soon. We stayed in a garden room with patio which opened out on to the beautiful and peaceful walled gardens. The rooms are all spacious, well furnished and comfortable. If you get a chance make use of the pool / sauna / steam rooms but more importantly it is worth paying the extra £10 per person to spend some time in the spa - a wonderful experience. Treatments are obviously extra but my wife tells me these are quite reasonably priced. Breakfast is wonderful - hot and all you could want. The main restaurant we have had several evening meals there and find excellent quality with a price you would more or less expect for such food. The Farmers Arms also serve excellent quality food with a reasonably varied menu and reasonably priced. Will definitely be back.

"Great hotel and super Spa"

Brian H, Stevenage, United Kingdom 24/05/2019

My wife and I stayed for 2 nights at the Best Western Knights Hill during May 2019 with our 8 year old son. We were part of a walking group of 9 people in total. We were really pleased with our room which had been very recently renovated, it was clean and comfortable. Our son was provided with a small bed free of charge. We used the Spa on two afternoons - it was great, good sized warm pool, great sauna and steam room. The first evening we ate in attached pub which was buzzing with atmosphere and the food was excellent. The second evening we ate in the hotel restaurant and again we had some excellent food and service. We thoroughly recommend this hotel, it in a really good location, helpful staff with ample parking - and an easy walk to the Sandringham Estate.

"Deceptively large hote"

Jooney216, Bury St. Edmunds, United Kingdom 19/05/2019

Attended a wedding here on Saturday & stayed in the courtyard room. Fabulous venue for a function this sprawling hotel comprising of different styles of buildings is a delight. The staff are cheerful professional & helpful. The rooms clean & tidy. The wedding breakfast was very enjoyable the waiting staff very efficient & helpful The buffet breakfast was amazing fantastic choice of well cooked foods kept nice & hot with lots of other options fresh fruit, pastries & cereals The hotel is set in lovely grounds with plenty of photo opportunities The spa & leisure facilities is well equipped, treated myself to a facial whilst there felt very pampered & relaxed Only reason I didn't give an excellent rating was a couple of points that probably wouldn't be a problem for others.Great Western please ditch the plastic straws totally unnecessary one will ask if they have a medical need. Coffe very under par but I find this in most hotels. Courtyard rooms could do with a colourful shrub planted in the front the pebbled squares look bit blank. Lots of steep steps leading into the various rooms from outside may be a logistical thing due to age of buildings. Poor signage for toilets in some areas. Saying all this would not prevent us from staying here again

"Group Rambling Holiday"

Robbez, Norwich 19/05/2019

This is the second year we have enjoyed a 4 night break for our annual rambling holiday. Walks in this area are plentiful with typical Norfolk scenery. Staff at the hotel could not have been more helpful and we all enjoyed the food on our bed/breakfast and evening meal experience. Our special requests for room types were met without problem and because of glorious sunshine we were all able to meet up on the terrace for drinks before our evening meal.

"Celebrating the life of my daughter "

Satnavinakilt, Terrington St John, United Kingdom 13/05/2019

Thank you so much to Knight's hill hotel, Pearl and sonny, Zoe Holiday and staff, after my daughters passing we went here for a meeting with all the family, we Where looked after very well thanks Derek Gibbs 5 *

"Great stay "

CurryholicDudley, Birmingham, United Kingdom 11/05/2019

We had a three night stay over the bank holiday in room 140 and really enjoyed our stay here. There were a few things that could have been improved upon. I thought the bar was poorly stocked and surprisingly quite a lot of the staff didn't come over as professional especially in the dining room. The breakfast buffet was good but the quality was "variable". A minor fire in the spa putting the jacuzzi out of commission was also rather unfortunate. The above were more niggles than issues and we would need be more than happy to return and recommend.

"Very pleasant stay"

Debra D, Essex, United Kingdom 29/04/2019

We enjoyed our one night stay in the annex rooms. Check in was friendly and efficient. The room was large and comfortable. The shower was powerful and the bathroom well equipped. I particularly liked the make up mirror and lighting. The room was rather hot but we slept ok. Dinner in the pub was good and breakfast was excellent. Would definitely recommend.

"Was great until...."

Clements_m, King's Lynn, United Kingdom 25/04/2019

Great setting, excellent facilities, good food and staff. We had booked a treatment over at the spa and left the spa feeling rejuvenated and relaxed. Impressed at the grounds and overall standard. Went over to the hotels pub for our evening meal and overdid the food order. The staff (even the new one on training) where polite curious and engaging. Food was great too. We rolled back to our very well presented room via the hotel bar for a night cap.... Even if it was still before 9... My other half dropped off while I struggled to settle... Nothing to do with the hotel bed was great, just a neck issue. No sooner had I finally closed my eyes we received a 'suprise' from the hotel in the form of the fire alar going faulty around 5am. I mean we booked a relaxing spa treatment, it was great to be balanced out by the 'shock and awe' tactic as I frantically tried to find and turn off what I thought was an extremely loud alarm on my phone... I'm currently writing this as I'm not getting back to sleep so please take it with a pinch of salt. I'm absolutely gutted as if it wasn't for that I'd be asleep and it's probably completely out of the hotels control... But it has impacted our stay (well, mine at least - she's gone back to sleep). Overall I would recommend and stay again, but minus the shock therapy.

"AN enjoyable stay"

Sarah P, Greater London, United Kingdom 23/04/2019

I stayed here for a couple of nights and other than the fact that my room was hotter than the sun on arrival (it eventually cooled down after turning off the radiator and opening some windows) I was very happy with my stay. Staff were friendly and the room was well equipped (including biscuits with the tea stuff - very rare these days) Breakfast had a great range of dishes on offer. There is plenty of free car parking space

"Fabulous hotel with great staff "

chelliew, Rawcliffe, United Kingdom 21/04/2019

We took advantage of the Easter deal they had on offer arriving Good Friday and leaving bank holiday Monday and we are so glad that we did . I have read reviews of people saying the hotel is dated however I think the hotel has done a good job of reflecting the farming community it is surrounded by and has a vintage / farming decor / feel . The rooms are of a good size which include a sitting room with a balcony and office space and the bathroom is fitted with a bath and shower. The hotel grounds are beautiful and well kept and are perfect to sit out in . The staff throughout the hotel are all very helpful and nothing is too much trouble no matter their position. Breakfast was outstanding with local sauced produce from local farms and again nothing was too much trouble , poached eggs where cooked on request. I am not sure if the hotel owns and runs the pub on the same site ? If it does I believe the management of the hotel should spill out over to the pub as the service was not the same as the hotel which I feel is a letdown for the hotel as the experience in the pub was completely different. (Please see my review of the Farmers Arms) . I would return to this hotel for sure and I would strongly recommend it to others

"Nice stay for a best western"

bigj6348, Kingston-upon-Hull, United Kingdom 15/04/2019

Having had many poor stays at best western hotels i found this stay to be good. The hotel is easy to find with plenty of car parks. Checking is was easy and the room was a good size with everything needed. All clean with no dirty marks. Overall a nice hotel and would stay again.

"Western deserves the title BEST"

Lesley M, Mold, United Kingdom 10/04/2019

when we checked in the girl on the desk wasn't at all pleasant, but after that we found all staff to be very friendly and helpful. We were staying there because my granddaughter was getting married, nearby, and it made our few days really special.

"Knights Hill Hotel & Spa"

User 08/04/2019

We stayed at this hotel for 3 nights whilst attending a family wedding at the same venue. Excellent stay and a very warm welcome. The location is very good and allows for easy access to all main routes.

"Family meal in the captains room."

Gregallen1234, King's Lynn, United Kingdom 07/04/2019

We went out for a family meal of 20 people. As always being vegan I rang two days before to check the menu and with no help from the staff not knowing what could be cooked. I then rang a 2nd time and the offer of a vegan meal was. A starter of melon which I did not have. followed by falafel burger which we requested chips with it. It came out with a decent size portion of chips and simply just a patty of the “burger”. No salad no bun just chips and burger. Followed by one option chocolate brownie which did not taste of chocolate brownie. Staff were good.

"Some Good Points But..........."

Tig99, London, United Kingdom 29/03/2019

Stayed for three nights. The first room I was shown bizarrely had a kitchenette which meant the shower room was extremely small. I was changed to a smaller room which had a bathroom with bath and shower. The hotel is currently being renovated and seemingly not before time - unfortunately my room (23) was old style - seems very much luck of the draw even though prices are the same. The room was absolutely boiling and even turning off the radiator and hot towel rail didn't help. The safe was broken and not repaired. The main lights are very dim and I had to push back the net curtains to let daylight in to read by. The most disappointing part was the spa. Pool much smaller than the picture suggests and at 7am (when it supposedly opened) was already packed with swimmers. Tried to book a massage told no appointments available until the last day of the holiday - booked that. On that day made sure to get back in time only to be told 'oh the therapist has gone sick the hotel should have told you!' - not impressed. The good points were some of the staff, particularly the waiters and waitresses in the restaurant, who were all very friendly and helpful. Ate in the restaurant on all 3 nights and food was very good - recommend the venison and the steaks. Breakfast is ok - they advertise a meat platter but we didn't see one. The porridge was very bland. Nice pub on site but we found it far too crowded to us for pre dinner drinks and had to resort to the hotel bar.

"Excellent food"

User 24/03/2019

It was extremely busy in the hotel restaurant and seemed like a lack of staff due to some delays. However, the food was delicious and we ended up having three courses due to our package. Matthew, who I assume is the Manager and a young girl Maddy was very efficient considering the amount of tables in all at once, and were very friendly. Thank you for making it memorable.

"East Anglia Air Ambulance Bingo"

User 22/03/2019

Enjoyed a wonderful evening playing bingo in the great barn. A special thank you to our barmen Carl and Finley for helping us set up and keeping everyone refreshed. Job well done gentlemen.I would highly recommend this venue for events.

"Large Function"

Astra1359, Norwich, United Kingdom 20/03/2019

Evening Works function with large number of people. Carl' was very attentive and went out of his way to ensure everything was correct. Refreshments arrived on time with the added bonus of chocolates. Absolutely no problems

"Don't bother"

Z2537BSadamd, North Wootton, United Kingdom 20/03/2019

Rooms pretty dated and a bit tatty and If you're hungry don't bother with this hotel - food very slow to come and not even capable of cooking fresh scrambled eggs! Sounds like first world problems - but we do have a choice and in future I would not choose this hotel.

"Amazing staff!"

TripaholicNorfolk, Norfolk 17/03/2019

Had a very relaxing break sight seeing in the area. Very comfortable hotel - with brilliant staff. We had a warm welcome from everyone, but what made our stay was the lovely attention the staff gave my little boy of 6 - he was thrilled when Vicky, the most smiley lovely person on this earth, hung up a picture he had drawn near the breakfast area, and when Sophie delivered him a letter with a special surprise for the 'artist'! Amazing people - you are doing a superb job and are fantastic with children. Thank you for making it a weekend to remember. Xx

"A Great Experience"

User 11/03/2019

A lovely welcoming hotel with great views. Lovely cozy room nice professional staff very friendly. Not forgetting the fab food. Having a room with a balcony was great. The bed was mega comfortable. Huge TV as like watching the news also have comfy chairs felt like home

"Hotel side good- dinner poor"

User 10/03/2019

Knightshill is a hotel and spa 4 miles from KL. Reception was kind and attentive and the room spacious and clean if a little dated in its decor. Only one available plug socket by the bed. Bed comfortable. Bathroom clean and what one expects. Alas the "fine dining" restaurant dinner was very poor. The soup of the day was "gloop" - thick and gelatinous and tasteless. The felafel burger was dry and also tasteless. Everything else was expensive - over £17 for a main. Breakfast had lovely servers and service was good.

"Lovely food and staff"

Antony L, Great Yarmouth, United Kingdom 09/03/2019

Called in for a bite to eat, what a lovely service and the food was great. Staff couldn't be more attentive, especially the lady that served us. Sharon. Food was cooked just as we were asked. The whole place has a really nice feel to it.

"Great Stay"

Voyager1111111111111, London, United Kingdom 26/02/2019

We stayed at the hotel for a weekend in February. We were based in the Courtyard rooms, which were spacious and comfy. Was impressed with the cleanliness and features of the room. Only criticism if I had to have one would be the room perhaps could do with a lick of paint but the bathroom and walk in shower was fabulous. We attended an event at the hotel which was the reason for our stay. We didn't use the spa or pool due to our short stay but we did eat at the pub and breakfast in the garden brasserie. Breakfast was superb and we very much enjoyed our meals at the Farmers Arms. Would love to come back and perhaps do some sightseeing around the area and use the spa facilities next time.

"Huge thank you! "

upcheckonetwo, Swaffham, United Kingdom 24/02/2019

I have just returned from an eleven night stay on business at the Knights Hill Hotel and I cannot recommend it enough. The room I stayed in (145) was a first floor room with balcony and was generously proportioned. The bed was extremely comfortable and the room had everything you could possibly need. The staff deserve due recognition. The reception, restaurant, porters, housekeepers and pool and gym staff are all exceptionally professional as well as polite and friendly. They really do make a huge difference as to how your stay goes. I felt immensely welcome by all staff. All in all a really nice experience and the nearest thing to a home from home!

"Celebration weekend"

Diana V, Suffolk, United Kingdom 24/02/2019

We booked the Winter Spa break, which included DB&B, Afternoon tea & a 30 minute treatment each day, & we were able to take an hours treatment on the Saturday. Our connecting rooms were large, clean with fabulous huge towels, parts of the wallpaper & paint work needed some tlc but overall was pleased with everything. Afternoon tea was served privately with plenty of sandwiches, scones & cakes. Evening meals were excellent & compliments to the chef & kitchen staff.Had seabass on day 1 & venison on day 2 which was fantastic. Check in, check out was fine & all of the staff were friendly & helpful especially our waitress Sophie who looked after us over the 2 days. Would recommend

"Fantastic weekend!! "

redhairSuffolk, Maidstone, United Kingdom 17/02/2019

Such a friendly place, we booked valentines weekend (purely by accident!). Roses on all tables, napkins in rose display, lovely food. Treatments included mud pack then steam room then an aromatherapy bath big enough for two with an exfoliating scrub! So lovely being able to have our treatments together! Swimming and jacuzzi available during the whole stay. Room - so big, bed, lounge area shower room and complimentary tea, coffee etc. Very clean and cleaned again and new towels after the first night! Of a two night stay- thoroughly recommend!!

"Nice hotel"

651stuartc, Newcastle upon Tyne, United Kingdom 15/02/2019

Good hotel but situated on roundabout of a busy main trunk road. Reception staff excellent and food ordered from room service menu was excellent quality and piping hot. Rooms spacious and decor ok if a bit dated but no complaints really.

"Lovely venue but issues with shower and spa"

esmith152018, London, United Kingdom 09/02/2019

The room was lively and very comfortable, we stayed int he main building. However the shower was dangerous. It went from hot to cold without any adjustment, and by hot it was scalding so had to jump out of the way. I ended up washing my hair by standing out of the bath and just sticking my head under the shower when the temperature went down. We did mention at reception but didn't feel like this was taken seriously. The spa was fully booked for treatments, such a shame for a spa weekend, it would be good if they could have had more capacity. Other than that, great pub and lovely food.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your stay. We note your comments with regards to the shower and have reported it to maintenance as a priority. We are sadden to hear that you were unable to book treatments in the spa and suggest that if you visit us again to book your treatments prior to arrival as they are extreamley popular.

"Great experience, kind informative staff"

User 04/02/2019

Visited for lunch which looked great, tasted even better and was reasonably priced. Excellent staff which made the experience even more enjoyable. Can only recommend such an experience for all. BW at it's best.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your lunch with us. It was lovely to hear that you had an enjoyable experience and found all of our staff to be excellent. We will share your comments with the team.

"Afternoon tea"

F1606VHangelal, King's Lynn, United Kingdom 02/02/2019

Booked the captain's room for my mum's 80th birthday. The room was lovely and you virtually have a bar to yourself in the next room. Waitress service was ok altho we had to go and ask them to come to us several times. The afternoon tea trays were rubbish on the sandwiches,only doing ham,smoked salmon or cucumber. This was £14.95 per head! The cakes however were lovely and as much tea and coffee as you want but you will have to ask for more after 2nd servings...

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for your review with regards to your recent afternoon tea. I have passed your comments onto the General Manager who will be investigating these issues. If you would like to discuss these issues further please email us on marketing@abacushotels.co.uk

"Good, but a bit tired "

96mandyh, Kent, United Kingdom 27/01/2019

The hotel is in a great position for exploring the local area. The food is great and the staff are extremely friendly and helpful but the rooms are in need of an update. The bathroom was from the 70's, the room lighting was very poor and the windows are in need of renovation. Will we return? Probably when an update has happened.

"Outstanding Weekend"

Pete Y, London, United Kingdom 26/01/2019

Attended a ladies festival weekend, and was so impressed with the excellent food, facilities and service provided by the hotel and it's staff. A particular note of thanks to Sunny our waiter, who was polite attentive, and whos smile made our evening so enjoyable. Good work Sunny, I hope your hotel recognises what a good employee they have.

"Not great - PI for me next time"

oldfatandtired, London 25/01/2019

This is quite a pricey hotel, and positions itself as a Best Western "Premier" property and displays AA 4 stars on a big sign outside. I though it was very mediocre. I stayed for two nights on my own, for business. First the good points. Plenty of parking and easy to find. Had dinner in the restaurant, which was very nice and the service excellent. Room was quite large. Good shower. Nice bathroom. Quiet spot - no noise from outside. Less than good: No air conditioning. Heating was very hit and miss and mostly just boiling hot all the time. I had a balcony, so getting some fresh air would have been nice if my neighbor didn't smoke and his fag smoke kept drifting into my room. Fag buts on the balcony. Towel radiator not working at all. One of the lamps didn't have a bulb or even a switch in it. No elevator, and windy stairs to navigate. Kettle didn't shut itself off. No fridge in the room (booked an upgraded room). Room full of that nasty old teak furniture you get in old hotels. Fairly surly staff in reception. Paper-thin walls, kept hearing the smoker coughing in the next room. Wouldn't stay here again - Premier Inn is better and cheaper

"Good one-night stay"

Dajtrav, Derby, United Kingdom 21/01/2019

This is a very good hotel for a short stay. For us the location was very convenient, the room was large, comfortable and the food both in the evening (we ate in the brasserie restaurant) and at breakfast was good. Other family stayed in the Courtyard and found the rooms noisy (until the disco finished at around midnight!) but rooms in the main hotel were fine. The real bonus here, however, is the staff. Without exception they were excellent. We had a minor problem in the room which was dealt with immediately; the waiting staff in the restaurant were outstanding.

"Lovely weekend away"

Fazzers, Milton Keynes, United Kingdom 18/01/2019

We decided to have a weekend away, visit relatives and generally blow away the cobwebs. After a bit of research we found Knights Hill and decided to give it a go. It was perfect two nights away, well located for local places of interest and the staff and lovely. We would definitely choose it again if we were in the area.


Julie081, Burton On Trent 14/01/2019

My husband and I stayed here for 3 nights - arriving on the 23 December and departed on Boxing Day. We purely stopped at the Knights Hill Hotel and Spa due to it's location being so close to Sandringham. I wanted to see the Royal family on Christmas Day. It was fabulous!! The staff were all wonderful. So helpful and friendly. Sam checked us in early and made sure our bedroom was serviced quickly so that we could get into the room after our long journey. Her customer service was excellent. We ate on the first night in the Farmers Arms. Once again excellent service and lovely food. It was also superb in the restaurant. The staff were all first class. Our room was a little dated but very comfortable. Whatever we asked for it was provided. The bed was comfortable but the pillows not so good. As soon as I spoke to housekeeping they found us more comfortable ones immediately. We were in room 120 which was quiet and cosy. I will be returning and thank everyone at Knights Hill Hotel and Spa for making our stay so lovely. The bottle of wine in our room on arrival was a very nice touch. We will be back very soon!!

"Great Hotel"

awayalottoomuch, Chelmsford, United Kingdom 13/01/2019

Easy checkin polite staff. We arrived early but that wasnt a problem. Room was spacious and adequate for one night, facilities were good. Would stay here again when in the area. Cannot comment on food as we didn't eat here.

"Short but enjoyable stay"

Gordon G, Edinburgh, United Kingdom 12/01/2019

Arrived early evening and left early morning however facilities were good. Small room was booked but was still decent size clean for one. Dinner in farmers arms was good and service was fast. Breakfast also good choice.

"Disappointed "

Steven58norwich, Wroxham, United Kingdom 11/01/2019

Nice hotel but avoid room12 in Courtyard! Sound of generator or washing machine sound throughout the night and continuously from5am!! Reception didn't want to know although a girl leaving the shed are adjacent to room agreed! Key didn't work in lock and no spa facilities on day we were there No apologies made!!

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
We are very sorry to hear of your disappointing stay at the hotel. We would like to investigate this further, please can you email us your details so that we can look into this further. marketing@abacushotels.co.uk

"Great meal out"

Sharon J, King's Lynn 27/12/2018

Some great choices and excellent offers Food came swifter than normal, it was hot and tasty Enjoyed the atmosphere and temperature of the restaurant . Look out for adverts as they halved the bill. Will certainly go again Burgers were good I hear , liver was amazing

"With thanks and gratitude"

NorthantsHappy, Northampton, United Kingdom 22/12/2018

It was at 3am one morning when we arrived unannounced on Knights Hill Hotel doorstep, we were on holiday locally in a touring caravan when high winds got the better of us. We... Myself in Grandma mode, and my daughter with her 3 year old and a babe in arms. There was no rooms available as due to a wedding that day, however the night porter searched for a manager and together they found us a bed for the rest of the night in safety. We have stayed at this Hotel and used it's Spa side before, along side the good food and hospitality it always gave us great service. But none so much appreciated as this particular night. So many heartfelt thanks to all. Mary, Becky ,Sophie and little Imogen

LindseyG787, Marketing Assistant at Knights Hill Hotel & Spa, responded to this review
Thank you for your kind words. We are delighted that we were able to help and look forward to welcoming you back again soon, hopefully for you, in less stressful circumstances.

"Ideal for the Christmas Extravaganza Show at Thursford"

Pete F, Rushden, United Kingdom 20/12/2018

Although we live quite close to Thursford, we chose to stay overnight at the Knights Hill. The package INCLUDED good tickets for the event, as well as a lovely tea in the hotel before the show, and late-night sandwiches afterwards. Despite a minor blip with the latter, the overall experience was wonderful. The hotel is perfectly situated in a lovely area, easily accessible and with plenty of parking spaces. The breakfast could not have been better, and the staff were extremely helpful in all aspects. Hopefully, we may decide to do the same next year.

LindseyG787, Marketing Assistant at Knights Hill Hotel & Spa, responded to this review
Thank you for your review, we are delighted to receive such positive feedback following your stay. Your comments will be forwarded to the team and we look forward to welcoming you back again soon.

"Farmers arms "

User 16/12/2018

We have just had a lovely lunch at the farmers arms , the carvery was excellent most of the staff were great but one young waitress was what I would call very sharp and not very polite , this didn't go done very well and as we are regulars with 12 other people we exspect the same standards as all of the other staff . I wish you all a Happy Xmas and a Happy Newyear .

"Thursford Christmas Spectacular "

User 14/12/2018

We stayed overnight at this hotel on our way to Thursford, it was an excellent stay and amazing meal I would recommend this hotel , staff friendly very clean and rooms very luxurious. Lovely grounds would definitely recommend

"Christmas Meal"

Mrs247, Swaffham, United Kingdom 12/12/2018

Enjoyable carvery in the evening. Very busy but our group was seated in the conservatory so we was all together . We had per ordered as there was 29 of us. so I do not know what the menu options are .

"An enjoyable stay"

User 11/12/2018

Comfortable, clean room with good bathroom (heated). Lovely views. Staff friendly and helpful. Especially good at providing gluten free meals. The breakfasts were especially good. Dinners were good but waited a while for the vegetables to arrive therefore the meat or fish lost heat. Not all wines on the list were available.

"Always a pleasure"

Norma P, Stockton-on-Tees, United Kingdom 02/12/2018

Another really enjoyable stay at Knights Hill while going to the Thursford Christmas Spectacular Show. Such a clean hotel with comfortable rooms and friendly staff. Always head straight to the leisure club for a swim and to use the jacuzzi. We were in the outside rooms this time, but the room was still excellent with big screen TV and modern bathroom. Breakfast is fantastic and evening meal is always delicious. The staff are so helpful and friendly. Staying at this hotel always make our trip more enjoyable. We look forward to going back every year. The hotel has beautiful gardens and often wish we were there in the summer to be able to sit outside and enjoy the gardens. I would always recommend this hotel to anyone visiting Norfolk.


User 24/11/2018

Beautiful setting, friendly staff, and good facilities. Only criticism as per most hotels is toasters. Why can't they beset up so they work without burning or having to use two passes. Leisure facilities clean and tidy, friendly staff willing bbc to help.

"Lovely hotel. Would be happy to return"

carolevegas, Harlow 19/11/2018

Nice courtyard room, very clean lots of space. Staff not overly stuffy but just really friendly and helpful. Pool good and clean. Sadly the reason for staying was to attend a funeral at crematorium a couple of miles away but we were given late check out so we could come back and change afterwards which was a nice touch. Lovely grounds which Im sure would be fantastic in summer

"Meal at Farmers Arms"

User 13/11/2018

Me and my partner recently went to the Farmers Arms for a meal. Despite having a coach party prior to our arrival, it was no trouble at all for Sharon and Nick to get the conservatory ready for us and other customers. I had the mushroom stroganoff at Sharon's recommendation and it was delicious and full of flavour! A lovely atmosphere with helpful and friendly staff - I shall definitely be returning!

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for your 5 star review. It was lovely to hear that you enjoyed your meal. I have passed your comments on to the team. We hope to see you again soon

"Weekend break"

Lynne S, Milton Keynes, United Kingdom 03/11/2018

We stayed for 3 nights. Hotel staff welcoming, friendly and helpful. Restaurant well worth using, as was room service. Bed extremely comfortable. Hotel excellent for a quiet break or exploring the area. Would definitely use again

"Overnight business stay but WOW"

Melandmuffy, Wolverhampton, United Kingdom 31/10/2018

Stayed here for a night. Easy to find, plentiful parking, close to the QE Kings Lynn hospital. Checked in and my request for a quiet room had been wonderfully honoured. Spacious room with a large bathroom with a ‘proper' bath, sitting area and desk. Even had fully functioning windows that opened which was so refreshing. Room was spotlessly clean, bed was very comfortable with quality linen. The towels were bright white and fluffy. Lovely complimentary mini's and a very ample tea tray. Dined in the restaurant and the food was outstanding as was the attention of the waiting staff. They were prompt, courteous and discreet whilst considerate of a single traveler. I had the filet of beef and it was outstanding. I had some customers with me and they were treated like royalty. The swimming pool in the morning was a real treat and the staff there very helpful. I needed a swimming bag for a wet costume and I had it within about 2 minutes and the changing room was refilled. I would have loved to have tried the spa but on a business trip not really possible. The breakfast was again beautifully served by friendly and attentive staff. A lovely choice of continental, freshly squeezed orange juice for example, and poached eggs that were perfect. The chefs here really send out very tasty food, and with attention to detail. I had a couple of emails that needed immediate response and the hotel offered me a late check out as a compliment so that I could do them in comfort. WOW. So many hotels immediately ask for a late fee and this was just such a lovely touch. The housekeeping team checked I had enough tea and coffee as I was late out of the room and I couldn't believe what a lovely offer that was. Totally over and above, really going the extra mile and some!!!! I would definitely recommend this wholeheartedly and I will be staying again for sure. Hotels like this are rare nowadays. The hotel is a short taxi ride to the town centre and very close to the Sandringham estate.

"Sons wedding reception"

grant m, Norwich, United Kingdom 29/10/2018

We were very impressed prior to our visit when due to ill health we were forced to cancel a previously booked room for my father in law and how understanding the knights hill staff were. On arrival we were extremely pleased with the size, cleanliness, design and quality of our room, good bed, very very good bathroom which included a magnifying mirror that was brilliant for shaving or for a lady to do her make up. The old barn was beautifully decorated for our sons wedding reception, the staff were great, as they were throughout the entire hotel and a terrific night was had by all. Some of our party got to use the pool and spa and they all gave very good feedback on these facilities! Our only slight gripe would be the buffet breakfast was not the best we'd experianed. The choice was o.k but as is often the case with buffet style food it felt and tasted a bit tired. Overall we would absolutely recommend Knights Hill, good looking place, quality clean rooms, great staff and excellent facilities for either business users or couples looking for a short break.

"Excellent Hotel"

Paul S, Essex, United Kingdom 25/10/2018

Sorry a bit late posting from August! Great Location and hotel. Clean comfortable rooms with plenty of amenities and space. Welcome with a cool room in teh summer sun. Breakfast was very tasty with loads to pick from.

"Only a day visit"

Chris J, Chester, United Kingdom 23/10/2018

I had a meeting here. But to comment, the hotel is a lovely setting with nice public rooms and a lovely garden area. I had just had drinks outside but will definitely use this hotel when in the area. Plenty of parking and easy access

"Excellent break away"

Sharon C, Aylesbury, United Kingdom 22/10/2018

Friendly hotel, smart, clean comfortable rooms. Excellent choice of breakfast but never tried the Brassiere restaurant in the hotel. We did eat twice in the attached pub, The Farmers Arms, which was very nice food. The spa is on the small side but given you can use the facilities for free as part of your stay, adequate for a few days. The hotel is located in ideal position to enable you to visit many areas.

"Short stay for rehabilitation"

debsdolphins, Nottingham, United Kingdom 15/10/2018

The staff were very helpful and friendly the swimming pool and facilities were amazing, there was a wedding on that night and some of the guests were a little noisey however it was only till eleven pm xx which wasn't to late

"Great stay"

Stephen W, Norwich, United Kingdom 05/10/2018

This the first time we have stayed at a best western hotel and it was very nice for us both from the time we walk in to the time we left it was just for one day and night. but we just loved it so clean .and the gardens were so well looked after.the swimming poll we nice and clean also. and the pub food there was also very nice.but we must also say all the staff we saw were very nice also. great stay for us both.

"All round excellence"

User 02/10/2018

Lovely hotel, food superb as you would expect from a Best Western hotel. Efficient and polite staff. All requests acted on immediately. Everywhere clean and smart. Thoroughly enjoyed my stay and hope to return often.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for your 5 star review. It is always lovely to hear that you have had a good stay.

"Early autumn break"

aitch522018, Herne Bay, United Kingdom 01/10/2018

We stayed for four nights over our wedding anniversary. Excellent room with a balcony overlooking the garden and countryside beyond. Well appointed with everything you could need. The staff were without exception smart, friendly and professional. We dined in the restaurant each evening and, despite there being a large coach party in throughout our stay, we received excellent service. The food was of good quality, well prepared and presented. Having noted that it was our anniversary, they decorated our table and gave us a complimentary pre-dinner drink. A very nice touch which was much appreciated. The gym is clean and quite well equiped and there is a very nice pool with sauna and steam room. The location is excellent for access to the picturesque coast with good walks. We have in fact only scratched the surface of what the area has to offer and so will be returning.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your stay at Knights Hill Hotel & Spa. We are delighted to hear that you had a very enjoyable stay and found all of the staff to be friendly and professional. I will pass your comments on to the team. We look forward to welcoming you again.

"Main bar and restaurant"

88stevieg, London, United Kingdom 01/10/2018

Was in Friday night for a meal and some drinks had great service throughout would like to give a special mention to Ciara and Ariesha for making us feel very welcome. will definitely be back in the near future.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking to review your visit. We have passed your comments onto the staff.

"Lovely Afternoon Tea"

User 30/09/2018

I stayed for two nights with my fiancé. The bedroom was a generous size with lovely shower products and nice selection of tea/coffee/hot chocolate. We sampled an afternoon tea, at the end of September (we managed to sit outside in the sun!) and Pearl served us. She's such a lovely lady and went above and beyond setting us a table up outside and was so attentive. I recommend spending a day around Hunstanton, we walked along the beach and stopped at one of the many coffee shops over looking the beautiful views. You'll find lots of amusement arcades and independent shops to keep you busy too! There's also a Lavendar Farm nearby with pretty gardens. We also went to Kings Lynn, some well known shop brands there for a spot of shopping. On our last day we both had a massage at the Spa. It was so relaxing, I thoroughly recommend it. It's just next to the hotel, you can walk over in your bathrobe if you want to! The hotel staff are so helpful and really welcoming. We will definitely be returning.

"Lovely one stay and couldn't fault a thing"

tobyHertfordshire, hertfordshire 22/09/2018

My friend and I stayed here for one overnight stay which included breakfast. We have friends in Snettisham so it's location was just perfect. Lovely setting in the countryside. Our twin room was comfortable and clean and we both enjoyed a really good nights sleep. Lovely quality bedding. The bathroom was very clean and modern. We got up and made use of spa and had an early morning swim as the use of this was included. There were only 3 other people using the pool and the jacuzzi afterwards was very nice. Breakfast was very delicious plenty of choice to help yourself. Porridge eggs any other way than fried and fish could be ordered . Staff every where offered a friendly and professional service, Now we have found this lovely hotel we will stay here for all our future trips when we visit our friends in Snettisham.

"Garden Restaurant"

Carol P, King's Lynn, United Kingdom 22/09/2018

We go for Sunday lunch there on a regular basis...and the food is always first class...we thought we would try a evening meal....the meal..as always was lovly...but the waiting staff could do better...I do not like dead flowers in a vase on my table...the staff seemed more interested in chatting to each other than the needs of there customers...very slow on clearing tables and bringing menus...and I guess the manager was new..not well dressed and 'how are you folks doing' is not a good question.

"Two-night break, not without its problems"

vikplayer, Colchester, United Kingdom 21/09/2018

We've stayed here several times before, and really like this hotel. This time we were here for a two-night break with friends. We had a garden room, very comfortable and spacious, with French doors opening on to a private patio, and overlooking the garden and fields at the back. A lovely room. But our friends had a problem with their bed, so the staff moved them to a different room in the middle of the night. The next morning their neighbours had the TV on excessively loudly, and although our friends complained to the reception staff they were unwilling to take any action, apart from moving our friends to yet another room! So the situation was resolved in a way, but our friends didn't have a restful night's sleep! Unfortunately, there were also some problems with poor service in the Garden Restaurant (for which I have written a separate review). So our break was not as relaxing as we'd hoped! We like the hotel, the rooms are spacious, comfortable and clean, and we have always found the hotel staff pleasant and helpful. We would definitely stay again, but hope our next visit will go more smoothly.

"Long wait, poor food"

User 17/09/2018

My boyfriend and I came here for what we thought would be a lovely meal out. We have been here before and it was great so we thought - let's go again. We got there at about 6:50pm, got our drinks, had our starters shortly after, which were exceedingly overpriced. Over an hour had past and we had still not received our main courses. We asked the staff where it was and they chased it up. Soon, our food was in front of us. My boyfriend's burger was way overdone, charcoaled and so hard it got stuck in your teeth. He tapped it with his knife and you could hear it wasn't right. After waiting for over an hour for our food, we then had to eat separately after they brought out his second burger 15 minutes later. We are extremely disappointed with our meal out tonight and will not be visiting again.

LindseyG789, Marketing at Knights Hill Hotel & Spa, responded to this review
We are very sorry to hear of your disappointing visit. Could you advise us which restaurant you dined in was this the Garden Brasserie or our on site pub the Farmers Arms?

"first class stay"

Alison H, Nottingham, United Kingdom 17/09/2018

we stayed here for two nights and used the hotel as a base to explore north Norfolk.we had a wonderful stay and wish it had been longer,from entering reception the staff were friendly and helpful and we were thrilled to have been upgraded to a superior room which overlooked the gardens.The room was huge the bed king size ,the bathroom lovely with gilcrist and soames toiletries. Breakfast was delicious with plenty of choice staff were again friendly and helpful.We had a meal one evening at the farmers arms restaurant which was enjoyable .There is a spa at the hotel which looked great but we didn't have time to use.We cant wait to stay here again!! ,my tip is to book through the hotel I phoned reception and got a very good rate

"Customer service"

tiabrock01, King's Lynn, United Kingdom 15/09/2018

I had a great experience at nights hill , got served by a lovely lady named Olivia. Couldn't be more then pleased with my service that I received. Was a lovely place to visit. And couldn't wish for more then what I recieved

"Great Hotel"

markgray899, Suffolk, United Kingdom 14/09/2018

Lovely location with friendly helpful staff. Food its very good and great value. Breakfast was amazing. Rooms are clean tidy and well kept. The bar in the function room had limited selection of drinks but service was great.Will defiantly stay again.

"Spacious and comfortable"

Brian N, Clacton-on-Sea, England, United Kingdom 02/09/2018

The hotel is spacious clean and comfortable with ample car parking. It is a Best Western plus hotel with emphasis on the plus. Checking in was smooth and seamless with most helpful staff. If you can't manage your bags they will do so for you. We had what they call a "Garden room" although it was on the first floor. It had an ample balcony and faced the garden. The room was very spacious and clean with a large comfortable bed. The bathroom was more than adequate and as with the rest of the room spotless. Toiletries were provided as was tea and coffee making facilities. As you would expect from a four star hotel the service was excellent. It boasts a beautiful garden and a lovely terrace for those sundowners. On site is a large pub come pub restaurant. We cannot comment on this as we did not use it but judging by the number of people who did it must be very popular. We ate at the hotel in the hotel restaurant. Everything we ate over the two evenings was cooked to perfection and enjoyable. There is a goodly selection of reasonably priced wines. Breakfast is taken buffet style but again the food was of very good quality and quantity. All the staff we encountered were a credit to the hotel; all being most helpful and pleasant As a guest we used the swimming pool but not the spa. The pool and jacuzzi was everything you would expect with fluffy towels supplied. If you are travelling in Norfolk this hotel is worth a detour just to stay there. It is right on the doorstep of Kings Lynn which is a lovely market town well worth at least a full days visit.


Geoff G, Lancaster, United Kingdom 27/08/2018

This is a very pleasant hotel, the room was spotless, the wedding fayre very good and breakfast superb. The bed was firm and comfortable although we found the pillows a little firm. The location is very easy to find, and parking is adequate. We would stay here again. 8

"Better than expected"

User 23/08/2018

A very good hotel. Excellent rooms in a pleasant garden setting. Associated pub was very full, hot and noisy so we ate in main restaurant which was very good. I expected a typical 4* box, but this is much better than that.


User 20/08/2018

Third stay and it never seems to disappoint there always is some sort of function yet we have never felt inconvenienced. Facilities are good though the pool was quite busy.Breakfast and the evening meal, next door, were as good as always.

"Excellent one night stop"

Dianne P, Nottingham, United Kingdom 20/08/2018

Arrived to be greeted by friendly staff who explained the services well and booked us a table at the on site pub. Staff were welcoming in the pub and the food was very good. The room was lovely, with all the facilities we required and plenty of teas and coffees. Beautiful shower room. Extremely clean. We slept really well as the beds were very comfortable. Lovely breakfast choice too. Would return again.

Lindsey G, Marketing Executive at Knights Hill Hotel & Spa, responded to this review
Thank you for taking the time to review your stay. We are delighted you enjoyed your visit and look forward to welcoming you back again soon.

"Fabulous "

User 18/08/2018

I stayed here for a night away with my other half as a treat away from the kids. Whilst here we had our meal in the garden restaurant where we were served by a lovely young man who was very polite and helpful. We ordered and encountered a problem with one of our meals and we asked to speak to the supervisor who was called Victoria, she was extremely helpful and instantly rectified the problem and we couldn't have been more pleased with her service along with the service overall. Will definitely stay here again very much enjoyed our stay indeed.

Lindsey G, Marketing Executive at Knights Hill Hotel & Spa, responded to this review
Thank you for your kind comments, we are delighted you enjoyed your stay and hope to welcome you back again soon.

"No evening meal (“misplaced your ticket”)"

Ad Z, Hellevoetsluis, The Netherlands 15/08/2018

Despite making a reservation upon arrival at hotel reception, it took a while to get a table, don't know why. Did not get served because waiter “misplaced the ticket” of my order. He only found out 45 minutes after taking the order. As it was getting late after a long day of travel, I decided not to wait another half hour and leave the Farmers Arms. Made a report at reception, who offered a table in the main restaurant, “available in 15 minutes”, making my day even longer. I declined. I ate my fruit and the cookies in the room, drank tea, reviewed the situation and decided there should be other places in the area that are less pretentious and are better suited to business travelers' needs and went to bed. This place is not for the occasional business guest with limited time or living between time zones; it may be great for formal dinners and other events, but that was clearly not the purpose of my stay. Soon after I went to bed, the fire alarm rang. Barely realising where I was or what happened, I got up and put some clothes on. Before I reached the door of my room, it stopped. False alarm, fortunately. Breakfast was OK, plenty of food available, healthy as well as the traditional breakfast, and very formal, “wait to be seated”, again. Phones were not allowed. Nice and quiet, but another sign of not being a business oriented place. Would have liked a few pieces of fruit to take with me for snacking later in the day, but only mixed fruit salads for immediate consumption. No, if I need to come back in this area, I will stay somewhere else.

"Found it to be a nice hotel although rooms were a little small!"

David R, St Osyth, United Kingdom 10/08/2018

Stayed here recently and found it to be a nice hotel although rooms were a little small for me, nice pub next door if your into your ales food was good too, a heated pool onsite but if you want to use the spa facilities its extra which was a bit misleading on the website but hey other than that enjoyed the stay here.

"Pleasant but over priced, with some unfortunate minor problems"

Bunty_Burano, Hampshire 31/07/2018

A real mixed bag, this hotel. Reception friendly, room spacious, nice big bathroom but the shower head fell off whilst using it, which could have caused a nasty accident. When the shower was working, it sprayed water over the bathroom as the shower screen wasn't big enough to cater for the powerful spray (Great shower though, when it was intact). Had to ask for the bed sheet to be changed as there was a suspicious looking yellow stain on the sheet when we arrived. Garden restaurant overpriced, I had a vegetarian meal and it was a tiny mushroom with some slivers of tofu. The prosecco was warm as they hadn't put it in the fridge, and the staff although friendly were a bit slow at service. That said, breakfast was pretty good. If you do find yourself in this hotel, eat in the Farmers Arms next door, but affiliated to the hotel. Food much better with generous portions, good value, although the service can be a bit slow. The worst thing when we checked out is that they tried to charge us for drinks, at a time and day we hadn't even been on site! Whilst they accepted we hadn't ordered them it's a bit unfortunate to be presented with a bill for something you didn't have. Positive points - quiet hotel, the beds were very comfortable, and as other reviewers have stated, close for some sight seeing (ideal for Sandringham). I would just expect a bit better for the price.

Lindsey G, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for your review. We have noted your comments and raised these with the management team who are investigating. We delighted that you enjoyed your meal in the Farmers Arms this is always a popular place to eat for visitors to the area.

"Could be a lovely hotel"

Lizziejane71, Norwich, United Kingdom 30/07/2018

Stayed for two nights to relax and recharge. We paid £300 for the two nights (not cheap!) Unfortunately the hotel is very dated. The rooms (although clean) have dated furniture and fitting the bed however was extremely comfortable. It's been a long while since I've seen a beige bathroom suite with two taps! Both nights sleep were interrupted by the first night (1.30am)guests outside making a lot of noise laughing and talking (not something the hotel can do much about except be aware and ask guests to return to rooms) Second night about 2am woken by a faulty fire alarm! Used the pool, this was heavily chlorineated so only used once, whole complex needs updating. Had two lovely meals in the restaurant ( wanted to use the other cheaper one on the second night but no tables wasn't told we had to precook!) although food was very good staff need a little more training, had long wait for bread water etc The hotel is a perfect base for north Norfolk sadly let down by old dated rooms and facilities.

Lindsey G, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking the time to review your recent stay. We are disappointed that the hotel did not meet your expectations and we apologise that you were disturb by guests and a faulty alarm. We have a on going refurbishment programme and it appears that the room you stayed in has not been updated and is on the to do list. We are however delighted that you enjoyed the food and thank you for your kind comments.

"Sprawling stone a and brick complex 5 miles from Lynn"

Michael P, London, United Kingdom 28/07/2018

Very large and comfortable rooms; ours had French door leading into a walled garden with a charming border. Pool and jacuzzi hit the spot after a long day's touring. At the junction of two busy roads and the traffic can be heard in the background, but not to disturb sleep. Good sunset views over this west-facing part of East Anglia.

"Comfortable hotel for exploring Norfolk."

NZGrant, Christchurch, New Zealand 26/07/2018

This hotel has a sprawling resort type layout with ample parking and ground floor rooms. It is a few miles from Kings Lynn so you really need a car. It is well located for visiting Norfolk attractions such as Sandringham and Holkham Hall. Our room was comfortable & quiet. There is a pub at the front and restaurant past reception, giving easy dining options if you don't want to go into town. The breakfast offering was good.

Lindsey G, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your stay with us. We are delighted you enjoyed your stay and your visit to Norfolk. We hope to see you again soon.

"Spa Weekend"

User 25/07/2018

My friend and I went on a girly spa weekend to Knights Hill recently. The hotel room was clean and comfortable, apart from the curtain that we had to fix back up, but it had all the facilities that we might need. The evening meal was ok; being a Sunday I went for a traditional beef roast. I couldn't actually cut the brocolli as it was not so much 'al dente' but completely raw. The Yorkshire pudding was also a little bit tough around the edges. Thank goodness for the gravy. Saved my teeth. The meal was over priced I thought at £17.95, but at least that was included in the price of the package. The spa area was lovely with a couple of aromatherapy steam rooms, showers and foot spas. The relaxation room was very relaxing, although not big enough with only 4 loungers and a hard seating area covered by a throw and some cushions. The swimming pool was inviting and had a jacuzzi situated next to it. There was also another sauna and steam room. My friend and I went back to use the pool facilities the next day after check out, but after an hour of swimming and generally lounging around, everyone was asked to leave as there was a burst water pipe affecting the whole complex. It cut our trip short but we had enjoyed our time there the day before. The staff were all very friendly and polite, especially Olivia, a young beauty therapist who went above and beyond in answering our questions and sorting out our requests. I would recommend Knights Hill and Spa, although not perfect, nothing ever is, I did enjoy my time there.

"Good Value Hotel with Great Facilities"

CALYPSOLondon, LONDON 22/07/2018

If you want a hotel that's close to the delights of the North Norfolk Coastal Resorts, RSBP Snettisham and Titchwell, Sandringham House then look no further. We had endured a bad experience at a Best Western Hotel a few years ago and vowed never to stay in another hotel in that group. After reading the reviews on trip advisor and getting a great deal by booking direct with the hotel we decided to take the plunge. The overall experience was very good. The hotel is clean, if the décor is a little dated, the leisure centre is good, the staff are cheerful and helpful and our room (a garden double) was very well appointed complete with a private patio and garden furniture. We ate in the Garden Brasserie Restaurant where the food was delicious and reasonably priced. A very nice all round experience so many thanks to the team at the hotel.

"Great staff and room, but !!"

crossmans, Somerset 16/07/2018

Booked this hotel, as a Best Western club member, and have always rated BW hotels for quality of rooms and especially restaurants. The quality of the rooms, we are staying in a superior garden room, is really good, plenty of room, huge bed and comfortable seating. Patio overlooking large lawn area, with just a short walk to Garden bar. Room would benefit from a mini fridge. The issues we have had, after just one day, have been with the catering. On arrival we decided to have a drink and sandwich while our room was being prepared, we arrived early. The quality of the bread used to make the sandwiches was probably the worst supermarket type sliced bread ever, which meant we immediately changed our minds about having one of the cream teas later on during our visit. Having travelled for over 5 hours on day one, we chose to eat in the garden brasserie. My partner chose the pork belly, with black pudding, on arrival no black pudding, when asked where it was, we were told that they didn't have any! The catering manager later came and apologised and advised that it had been removed from menu. Too late to change his choice though. Our first breakfast this morning, offered a lovely range of quality sausages,bacon and mushrooms etc. But please, up-selling omelettes, kippers, espresso, and cappachino coffee on top of the £15 breakfast charge is excessive. I'm sure we will enjoy the rest of our stay in the great room, but will look elsewhere for evening meals. Sorry Knights Hill, I don't write negative reviews as a matter of course, but your catering is letting you down.

"very polite and friendly staff"

Alan P, Tredegar, United Kingdom 11/07/2018

I always enjoy staying at the knightshill hotel, very friendly staff, good quality food and service, the rooms were very clean. the fitness centre is also very good and is part of the stay. the scenery is very nice around the area and it is a short distance from the town

Lindsey G, Marketing Exec at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to publish a review following your recent stay at Knights Hill Hotel and Spa. We are delighted to hear that you enjoy staying at the hotel. We look forward to welcoming you again

"Friendly staff, great facilities and very hearty Norfolk breakfast"

frequenttraveller351, Windsor, United Kingdom 08/07/2018

Only reason not a 5 score is lack of effective cooling in the rooms. The rooms are spacious, comfortable ( apart from when hot) and very clean. All the staff are extremely welcoming and the leisure facilities are good and not too busy

Lindsey G, Marketing Exec at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to review your stay. We are pleased to hear that you had a lovely stay and enjoyed your hearty Norfolk breakfast. We look forward to seeing you again in the future.

"Lovely stay"

gooner18kent, kent 19/06/2018

Fancied going away bank holiday weekend so this was a last minute booking.Plenty pf parking spaces lady on reception very pleasant.Once in the room there were only two towels phone call more arrived.The room was spacious and clean as was the bathroom.The meal in the evening was nice especially the cheeseboard which was a change to either have a choice of three four or five cheeses that included Cornish Yarg.Breakfast was plentiful "could have done without kids running around though cant blame the hotel for that".The spa we only used the pool again kids dive bombing!For £165 i would stay again.

Lindsey G, Marketing at Knights Hill Hotel & Spa, responded to this review
Thank you very much for your review. We are delighted to hear that you enjoyed your stay with us and enjoyed your meal in the Garden Brasserie. We hope to welcome you again in the not too distant future.


User 18/06/2018

Hotel is in a good location to explore parts of Norfolk. Rooms where nice and clean and a good size. The hotel is all a bit dated and in my opinion needs modernisation but some people may like it. The pub attached to the hotel is very nice drinks are reasonable prices but the food was a bit of a disappointment cold and tough.this is my second trip here and would stay again.

Lindsey G, Marketing at Knights Hill Hotel & Spa, responded to this review
Dear Dave Thank you for taking time to review your stay. I have passed on your feedback with regards to the decor and the food in the in Farmers Arms to the General Manager. We hope to see you again the next time you are in Norfolk.

"Quiet hotel a short drive to Kings Lynn. Recommended."

User 30/05/2018

Generally very good but would like to have had fish on the breakfast menue. Also, not keen on breakfast buffet. Food tends to dry out under the heat lamps. Swimming pool and changing rooms very good. Staff friendly and helpful. Would stay again.

Lindsey G, Sales Executive at Knights Hill Hotel & Spa, responded to this review
Hi, Thank you for taking the time to review your recent stay with us and for the "5" you gave it. We take on board your comments regarding the breakfast buffet and appreciate that this is not always to everyone's taste. As you kindly mention that you would stay with us again, I would like to point out that we do offer fish, both kippers and smoked haddock. A small supplement applies; please see our breakfast menu for details. We look forward to seeing you again soon.

"Late decision to stay in Norfolk"

User 29/05/2018

Had travelled to Old Hunstanton on Sunday 27th May for day, enjoyed it so much decided to stay.No rooms anywhere so headed home.Called in on off chance&bingo&v good receptionist.Good price,Lovely room,free spa &would recommend it

"Lovely food and good gym"

chocoholic009, hertfordshire 29/05/2018

Room was good, with dual aspect windows, clean and comfortable with a powerful shower over the bath. Dinner was tasty, portion sizes were good and the service was friendly and efficient. The gym was well laid out with decent equipment although we didn't get time to try out the pool. Next time we stay we would like to try one of the superior rooms with a balcony or terrace.

"A lovely stay"

User 28/05/2018

Stayed here for a weekend away in Norfolk. When we first arrived to check in, the hotel didn't have our booking on system. Luckily they still had rooms available and we got an upgrade to a garden suite which was good compensation. The room was really big and had access to a lovely garden, and the bathroom was nice and clean also. The decor was slightly outdated however. We also ate at the Garden restaurant in the evening. The service, although polite and professional, felt a bit rushed to take our orders, and meant we didn't feel as relaxed. The decor again was a bit outdated, but it had lovely views. Just returned home from a stay here and couldn't have had a better time. We had a small double room but it was plenty but enough. Really clean and comfy, and the bathroom was big and a lovely shower! There was tea and biscuits and the tv has sky as well which we weren't expecting! The staff were very friendly too. We also ate in the restaurant and there was a great selection of food and drinks and it was delicious! There was a good play area too which would be good if you have kids! Overall would highly recommend this hotel, We also used the spa facilities and had massages, which were very nice. They could do with a few more beds around the pool, as there were only three beds and the rest just chairs. Overall had a nice stay, but with a few areas of improvement.

"Wish I'd taken my swimming gear"

gyetton, Suffolk, United Kingdom 20/05/2018

A very pleasant hotel with a nice sized pool and gym attached, which if I'd had appropriate clothing I would have used. There is a choice of hotel restaurant or adjacent pub for dinner. Breakfast in the restaurant was what one expects, although the layout could be better the food was fine. We had the cheapest room for one night, bed was great, in bath shower not great (but it was as one would expect). Overall, I'd go back again, but probably go for a room with a walk in shower.

"Excellent service"

hjscarby, Hartlebury, United Kingdom 10/05/2018

I have stayed at the hotel for a couple of months now with work. The staff have all been very friendly and helpful and have provided excellent customer service. The restaurant staff are delightful and nothing is too much trouble. Sadly I can't remember all their names but a special mention goes to Vaiva, Tiffany and Cheryl - thanks ladies.

Lindsey G, Marketing Executive at Knights Hill Hotel & Spa, responded to this review
Thank you for your review and your continued loyalty. It was lovely to hear that you find our staff friendly and helpful. Thank you particularly for your special mentions to Vaiva, Tiffany and Cheryl, I will ensure that your compliments are passed on to them.

"Sisters spa break"

jujuizzy, Norwich, United Kingdom 10/05/2018

Lovely hotel, room was enormous, it was a twin garden view with a patio and table and chairs. Inside there were two beds and a table with 4 armchairs. The bed was so comfortable and there was everything we needed. We used the on-site Imagine spa, very nice! Food in the restaurant was superb and also in the on site pub/restaurant. Staff were lovely and helpful. I would definitely go again!

Lindsey G, Marketing Executive at Knights Hill Hotel & Spa, responded to this review
Thank you very much for your great review. We are delighted to hear that you enjoyed your stay with us and appreciated the comfort of our Garden Master rooms. We look forward to welcoming you back in the future.

"Really nice hotel and great restaurant"

Chris C, Glasgow, United Kingdom 08/05/2018

This hotel is a bit outside Kings Lynn but a short drive to the centre. The hotel itself is old but really nice. I stayed in a few different rooms during my stay there and I can't say I had a bad one. Especially what I think was the honeymoon suite. That room was incredible. The gym and swimming pool are really nice. The hotel restaurant food is fantastic. It is modern and the specials change daily with innovative dishes. There is also a pub on the site if you wanted to mix it up or have something less fancy. A decent selection of typical pub foods with again, daily specials. There is a decent selection of beers and ciders too.

Lindsey G, Marketing Executive at Knights Hill Hotel & Spa, responded to this review
Thank you for posting a review following on from your recent stay with us and for your continued loyalty. We are pleased that you thoroughly enjoyed your dining experience in the Garden Brasserie and we have passed your comments on to the Chef. I very much hope that we will have the pleasure of welcoming you back in the not too distant future.

"Pukka night"

aarondugard, King's Lynn, United Kingdom 03/05/2018

Had a proper winning evening in the farmers arms pub and Laura and Risha were by far the finest bar maids I've ever been served by All round bloody great visit, again Laura and Risha were fantastic Decor needs work but still lovely place

"Our wedding day!"

abbiedougal, Norwich, United Kingdom 02/05/2018

We got married at the Knights Hill on Saturday 14th April, we had the most perfect day! The hotel staff were all lovely, so helpful. The food was amazing and all of the guests were blown away with it. The whole day was run smoothly from start to finish, best day of our lives and we couldn't have wanted anything else! Thankyou!! ??

Lindsey G, Marketing Executive at Knights Hill Hotel & Spa, responded to this review
Thank you for taking time to publish a glowing review following on from your special day here at Knights Hill Hotel & Spa. We are delighted to hear that your wedding day ran smoothly and was thoroughly enjoyed by yourself and your guests. From all of us at Knights Hill Hotel and Spa we wish you both a long and happy life together. We hope to have the pleasure of welcoming you back in the not too distant future.


Della2014, Wisbech, United Kingdom 01/05/2018

The Hotel is in itself quite lovely as is the food . What is disappointing is the attitude when you have cause for complaint . I telephoned the Spa to book in for treatments as suggested on the email I received 3 days prior to arrival . The Spa was fully booked . As I have a pool and Hot Tub at home it seemed a waste of money but as no cancellation was allowed we decided to make the best of it . I had already emailed and asked if Robes Slippers and towels were provided for the Spa and was told they were . I was not however told that there is a charge of £5 for these unless you have a treatment booked - which you can't book because they have no free slots . Upon emailing my complaint the Hotel hide behind “ well the Spa is completely separate to the Hotel “ so why is it emblazoned all over your website then . So if you are booking to enjoy the Spa don't as their literature says in the room “ contact reception for an appointment “ or as their confirmation email states why not treat yourself to a relaxing massage because there aren't any appointments and they really couldn't give a damn .

"Excellent service with attention to detail"

nickwa11, Shrewsbury, United Kingdom 30/04/2018

This hotel deserves the Certificate of Excellence !! We enjoyed weekend stay at Knights Hill. Everything was great: Very comfortable and exceptionally clean rooms that has everything you need, friendly and helpful staff, especially Zoe on reception. Very tasty breakfast and the swimming pool. Highly recommended!

"Weekend break"

Pam G, Leighton Buzzard, United Kingdom 29/04/2018

We had a lovely two night stay here. On our first night we ate in the adjoining pub and, after ordering, had to wait an hour before we actually received our food which was mediocre at best. My husband had gammon and I had a burger with pulled pork and cheese which was very dry. The following evening we decided to eat in the hotel restaurant. The food in the hotel was superb, a bit more expensive but the quality and service far exceeded the pub. Our bedroom was good, comfortable bed and large bathroom with a super shower. Breakfast provided everything you could possibly want to start your day. We would definitely recommend staying here.

"Great value for money"

AnnKingsLynn, Kings Lynn 15/04/2018

Great stay, very compatible rate for the room. The room had everything you need, it was quiet at night time, breakfast was very varied . Ideal location close to some lovely beaches . Highly recommend this hotel

"Mrs R Dougal"

User 15/04/2018

We attended our sons wedding being held here and stayed for 2 evening in the courtyard accommodation. Booking in was simple and the service very helpful. Our rooms had everything we needed and were clean and tidy. Reception was manned throughout our stay with different members of staff all of whom were friendly and helpful. The venue was amazing for the wedding, the food was lovely. The evening function was held in the barn and again could not fault anything. A few members of our group have all commented on the service of the bar man called Sam, he was friendly, engaging throughout the evening, which he was mentioned by most of our party the next morning, he is an asset to your business. I highly recommend your hotel and along with your staff, ambience and surrounding, you made my sons wedding an amazing day. Thankyou

"Short Business Stay"

jrogula, Reading, United Kingdom 13/04/2018

Nice hotel in a nice part of the country. Very spacious and well appointed room with comfortable bed. Staff friendly and amenable. Checkpu efficient didnt use many of the facilities but they seemed nice nonetheless.

"Excellent Service and delicious food"

Gina M, King's Lynn, United Kingdom 12/04/2018

This week I went for a quiet dinner with my daughter at the Garden Brasserie of the Knights Hill Hotel. We were greeted by Vaiva and Cheryl took our dinner order while we relaxed in the bar area overlooking the well kept lawns. The service was excellent throughout the meal and the bar man, Craig, was friendly as he brought our drinks over to the table. We ended the enjoyable evening outside in the garden. Definitely best restaurant in Kings Lynn.

"Great location for exploring the area"

Ian C, London, United Kingdom 11/04/2018

We stayed here for 2 nights as we wanted to explore some of the area, in particular the Damien Hirst exhibition at Houghton Hall. The hotel was easy to find and is in an excellent location for driving around whether east along to Cromer or in the immediate area including Holkham Hall, Houghton Hall and Sandringham. Only a mile away is Castle Rising castle and church, which are worth a visit. All the staff were friendly and helpful; check in and check out were very efficient and we dined in the restaurant on the two nights, which was very good and we enjoyed a bottle of wine on each evening from their wine list; which includes the option of wine by the glass for several of the wines. The sharing platter we had for a starter on the second evening was almost a meal in itself. The a la carte menu is supplemented by chef's specials and we picked and chose between the two. We pre-booked breakfasts which were excellent with a cold and hot buffet with some additional dishes like porridge, scrambled eggs and kippers cooked to order. A little inconsistency with the tea in the tea pot; on the first day there was one tea bag in it, which was fine; one the second there were two which made it far too strong. We were in courtyard rooms near to the bar and there was a wedding reception on nearby. We were warned at reception but in fact we were not disturbed. Arriving at the rooms is a little strange, as in fact you come into a front door at the back of the room, but the room was spacious and had views out to the next courtyard. The hotel claims to take great pride in its landscaped gardens, and these were a delight to see from the dining/breakfast room, albeit it was spring and many of the shrubs were just beginning to come out, but there was a riot of daffodils. The decor is a little bland and old-fashioned, but was fine. We didn't see all that we wanted to over the two days, so hope to return later in the year and I would happily stay here again.

"Nice place for a weekend break"

gajaman, Surrey 10/04/2018

Check in was super fast and staff very friendly and professional. Room was large and had everything we needed and we were not expecting a little mini kitchen which we felt was really useful. The bed was comfortable and pillows were good. Reception staff always acknowledged us whenever we passed by and seemed helpful. Room was cleaned daily to a good standard and biscuits/tea/coffee/toiletries replenished when necessary. Room was a little dated but perfectly adequate. Did not use the onsite restaurant but did use the attached pub -which I will do a separate review on as was poor. A great base to explore the surrounding areas and I would stay here again.


Sarah H, Leicester, United Kingdom 05/04/2018

Recently stayed at this hotel with my daughter having booked their 'Winter break deal'. Our stay was a joint celebration of my daughter's birthday and graduation and we weren't disappointed. The food was amazing and all members of staff were polite and welcoming. The room was nice and clean and the beds were extremely luxurious and comfortable. We enjoyed our time in the spa and the treatments were amazing!!! I love this hotel and have stayed here previously (Christmas) and I'm sure I will be visiting again soon.

"Nice Hotel"

furryfaceEastAnglia, East Anglia 03/04/2018

We stayed just one night here as we were visiting north Norfolk. Very comfortable hotel. The room we had (101) had a vast bed and was very comfortable. A little tired in place but I felt that that added to the charm rather than detracted. The evening meal was, I have to admit, a little disappointing, wine a little on the warm side & meal not esp great, esp for the price ("fish goujons" read fish fingers!, with dry chips) Breakfast was good though (lovely coffee) & plentiful. Very sad to see than another guest was wearing a vest ( a bloke) scruffy shorts & trainers while holding a loud conversation on his mobile phone....not nice. Perhaps being Bank holiday week end was an issue.

"Mr Pape"

User 03/04/2018

Just spent another night at this excellent hotel after a long day to find out there was a wedding on So wasn't expecting much sleep as I am away early in the morning But after explaining this to Zoe at reception she was more than happy to move me to a quieter part of the hotel it's great service like this that makes me come back and recommend to others 5*

"Afternoon Tea"

266Lisa266, Whaplode, United Kingdom 02/04/2018

We had a afternoon tea voucher which could be used either here, hunstanton or peterborough. So we decided to visit here which was a first. A wedding was going to take place so we sat in a little room by ourselves. Afternnon tea was a selection of sandwiches, 2 scones, and a few different cakes. All good value.

"Good hotel"

Steve S, Stotfold, United Kingdom 02/04/2018

Stayed here as we got a good deal very good location, a bit worried there was going to be traffic noise being next to the main road but very quiet indeed. Had 2 nights there large room décor a little dated but very clean and tidy. All the staff were very welcoming and friendly. Not normally a fan of buffet breakfast but this was one of the better ones. Would definitely stay here again.

"Very relaxing!"

Poidy, Stafford, United Kingdom 19/03/2018

Very friendly reception staff, explained where everything was. Room 101 was excellent, very large and furnished very nicely. Huge en-suite with lots of complimentary products. Breakfast was buffet style and very good quality with plenty to choose from. We used the Garden Room restaurant as the adjoining Farmers Arms was packed, very nice food but very pricey. The only issue was no beer or ales on draft all in bottles. The Spa facilities were excellent the only thing is you have to go outside to access the complex we were there in snow so a bit cold going in and out.

"Wedding venue!"

Jamie-LeighRoehrig, Norwich, United Kingdom 18/03/2018

Went to a wedding reception here last night and I can't praise it enough. The staff were friendly and had a joke with us and the venue was gorgeous! Looked fab! When we arrived we were told how the day ceremony was amazing too and that the rooms people had booked were a decent size with nice decor! Lovely little place to hold a wedding and/or reception!

"Nice hotel"

Tony C, Norwich, United Kingdom 17/03/2018

The hotel was good, staff was very helpful and polite. Food in the Restaurant was excellent all cooked to order and fresh plus wasn't a long wait. Room was nice size and clean and the bed was comfy Unfortunately the swimming pool was closed due to broken down boiler so never got to try it, the spa treatments was ok the missus liked the aromatherapy bath which was big enough for two and you get 45mins of uninterrupted relaxing adult fun ;) all in not a bad weekend and got extra bonus points of the missus so cant be to bad if makes her happy

"A crying shame"

ButtonsndCinders, Luton, United Kingdom 11/03/2018

We had a great visit last year and returned with expectation of a similar experience. Sadly revisiting somewhere you loved has the danger of falling below expectation when the first visit sets the bar so high. Our relaxing visit got off to a bad start in the locker rooms where only certain lockers will take a trolley token and even then only of manipulated into place with wooden coffee stirrers. We then went to register and were told the pool and jacuzzi were both closed due to a boiler issue. Apparently they tried to get hold of us to warn us (we traveled 90 miles so a heads up would have been welcome). I had received no missed calls and clearly the thought of sending me an email when they couldn't contact me went over the head of the staff member doing the trying. I would give the lady in the spa her due though, she has given us another spa day free of charge. And so into the spa we went. First the steam room - we left there rapidly as it was cold and lacking steam due to not being switched on long enough before opening. We then went into the sauna which was the exact same story. The steam room and sauna by the pool were next to be visited and in all honesty they were a good temperature. We had the aromatherapy bath treatment which was fantastic. A bath for two, with underwater colour lights, jets, floating lilies, prosseco and chocolates. Lovely jubly. Also brownie points awarded for fact that chocolates were lindt. Sadly after leaving treatment room the reality of our poor day hit. The spa had suddenly filled with chavs. Girls chasing each other throwing ice at each other and boys pool side running around and face timing there mates. Empty salt scrub dishes and lack of staff. I understand the spa cannot be responsible for teaching customers to behave like respectful humans, but a staff presence may have deterred some moron behaviour. I really hope when we revisit I will be able to leave a 5 star review as I know this venue is capable of achieving this accolade.

"Excellent hotel"

User 11/03/2018

Reception well laid out, staff attentive. Room we had was excellent and well stocked. Restaurant is good. Food cooked well and served in a reasonable time. I'm not a fan of hot buffets at breakfast as the food is rarely hot. Kept warm is all. But there was plenty to choose from.

"Don't go here when your kids want to swim!"

User 04/03/2018

Children need to be at least 16 to swim without adult supervision. Even when they have more swimming diplomas than their parents or the present staff, they're not allowed to be in the pool without an adult. Safety is not a matter of age, it's a matter of being capable. 16 years or older and not able to swim at all? No problem, you can be in the pool on your own. 11 years old, three diplomas and a extra course of rescue swimming? You're not allowed to be alone in the pool and an adult has to be there in the water... Not very friendly for families!

"My 30th birthday"

User 03/03/2018

I had my 30th Birthday party here and I enjoyed it very much. Joe and Aiden were amazing and very helpful. I booked a courtyard room but when I came to check in the receptionist told us that we have been move in the hotel. Bit disappointed as wanted to be near the function room. But overall a good stay.

"Disappointing Spa Facilities, but a Pleasant Hotel!"

Madmike999, Lincoln, United Kingdom 23/02/2018

We stayed in February for two nights, prompted by the location and on site Spa facilities. On arrival we headed straight for the Spa, this was fairly quiet but had the feel of a disorganised public swimming pool, no robes or footwear provided, limited space to relax around the pool and only very basic refreshments available, the changing rooms were decidedly grubby with mildew in the showers and the shower fittings were loose, this was not what we would describe anything other than budget quality and in need of a refurb compared to similar places where we have stayed. That said the treatments we had booked were excellent, Lucinda looked after us and was very helpful. As we had been searching for a Hotel and Spa, this proved a disappointment, had we known this we may have chosen somewhere different. The hotel was clean and tidy with everything you would expect and the room was spacious. The breakfast was good, however the evening menu in the main restaurant was a little limited in choice, but the food was good, we had the same fixed price menu and the same drinks two nights running, but strangely the cost of the drinks differed both nights. All in all a good hotel but a disappointing Spa

Lindsey G, Marketing Executive at Knights Hill Hotel & Spa, responded to this review
Thank you for your kind comments regarding the hotel. We have passed your concerns onto the spa as this is run independently. This has clearly impacted on your overall experience, we therefore need to address the issues raised.

"Shocking "

User 17/02/2018

Went on the 17th of Feb at 7pm it was obviously busy and told about an hours wait which we though was ok as we were with family. We sat at table 39 after roughly 80 minutes I thought I would mention we haven't been served. It miraculously then turned up and looked awful and tasted even worse. We then complained and a you waiter didn't have a clue how to react to a complaint said something I still can't comprehend, then a waitress walked past and I then said we aren't happy and she walked off. We tried a bit more of the food and decided enough is enough and went to leave as they had my card in a card safe I had to go and retrieve it and again complained as did many others in the queue and nothing, no response not even a sorry or sorry about the service or the food. I personally would say don't go near this place at the weekend as it is just awful and we have used this place a lot in the past but won't again, I'm trying to be nice but it's shocking.

Lindsey G, Marketing Executive at Knights Hill Hotel & Spa, responded to this review
We are so sorry to hear of your recent experience. We kindly ask if you could confirm if this relates to the hotel pub the Farmers Arms or the hotel brasserie? Please be assured we have raised your concerns with the General Manager who will be looking into these.

"Wedding "

User 16/02/2018

Stayed in a courtyard room here whilst at a wedding and it was lush. Having the use of the pool/spa facilities was also a bonus. The wedding itself was lovely, gorgeous food and great service from the staff. Added bonus having the 24 hour bar for the guests so the celebrations could continue on. Highly recommend.

"Very Nice complex"

User 13/02/2018

Stayed here for 1 evening as was working in the area. It was a very hotel, the staff were very welcoming and helpful, in particular the night staff George and David. Room was comfortable and clean. Would stay here again.

"not the best"

Clare M, London, United Kingdom 12/02/2018

Arrived late at night after long trip, booked in ok - I had to ask for breakfast times. Room was really hot, turned radiator down but wasn't effective. Bathroom was not clean - had it not been so late, I would have asked to move. Breakfast - food was fine, service - just rude. I stood at the sign where it asks you to wait - I heard someone shout across the bar, it turns out it was the waitress shouting me to walk over to her - She sternly advised me 'I called you twice'!. showed me to my table - offered me tea and coffee and walked away - no explanation how breakfast worked! Bad manners really - view out of the breakfast room was lovely. I wouldn't stay again - I prefer Premier Inn, its always clean and staff are polite.


kirstieclingo, Plymouth, United Kingdom 10/02/2018

We recently got married in Knights Hill and it was the most wonderful day!! Everything was perfect - the food was amazing and there was so much of it (which everyone loved), the waiters were very professional and friendly and venue was stunning!! The honeymoon suite and spa were also amazing!! Amanda Flower and Tom Mitchell were really good at helpping to organsie the perfect wedding to suit us. They were so helpful and supportive leading all the way up to the wedding - letting us set up in the room the night before the wedding, letting us store the decorations for a few days prior to the wedding day, and answering all our questions. Thank you for making our wedding day so perfect and one we will never forget!!

"Wonderful meal and staff in the Garden Braserie "

immortalisvir, norwich 08/02/2018

My first visit to this restaurant within Knights Hill,Very professional waiting staff (Betty, Cheryl and Finlay) and gorgeous food, I had the beef fillet which was well cooked and presented beautifully. Look forward to visiting again in the near future, which will likely be for Sunday lunch.

"Mixed feelings"

mrtn44, Aylesbury, United Kingdom 06/02/2018

I have mixed feelings about this hotel. Certain aspects were brilliant and others were really poor. It is a little tired and could do with a refurb in the public areas. The restaurant staff were great and the food was really good. Rooms are spacious and clean. The pool is very nice but gets quite busy. The thing that let it down for us was the smoking. Lots of the rooms have a balcony and we specifically booked a room that did. The hotel is no smoking throughout with the exception of the balcony but they didn't tell us that. We had our 3 month old baby with us and opened the balcony doors to let the fresh air in but our room got filled with cigarette smoke as the couple next door were smoking. We asked them politely not too and explained that we had a baby but they were rude and told us where to go. We asked reception who also had a word with them and got the same response. We put up with it for three nights and then had enough. We asked reception what they could do and they offered us a new room away from the guy who was smoking. We moved and all was ok until 30 minutes later and they booked another smoker in at the last minute right next to our new room. We asked again and they said he's a regular and spoke to him and he stopped. I feel bad complaining but you don't expect to get smoked out in a non smoking hotel. It made our room stink and we didn't want our baby inhaling smoke fumes. Very disappointing. Apart from this it was very enjoyable.

"Winter break"

VAH52, Ipswich, United Kingdom 06/02/2018

A lovely warm cosy room with a comfortable bed, although on closer inspection the chairs were rather shabby and could do with replacing. Breakfast was excellent, hot and a good selection. We ate in the restaurant the first night and in the adjoining pub the second night and couldn't fault either.

"Spa review"

User 31/01/2018

As a regular user of this spa I would like to give credit to the work of one particular member of staff. One of the ladies who cleans in the spa area (Pearl) always has a pleasant manner. She seems to carry out the tasks she does thoroughly and in a professional way. It is reassuring to know that this important part of the upkeep of the spa is done with such enthusiasm and a smile. Thank you!

"Amazing friendly staff, great food, lovely rooms"

Kerry411969, Nottingham, United Kingdom 29/01/2018

Amazingly friendly and knowledgeable staff, who go out of their way to make your stay memorable. We had a beautiful room with a balcony and gorgeous view. Very tasty breakfast and some great places to visit around the area.

"A Trip Back in Time"

Marlborough_Mike, Marlborough 22/01/2018

The decor of this place very much feels like you've slipped through some sort of time portal back to the '70s. Everything is brown, even down to the beige bathroom units (which still have separate taps...). But it's not tatty. It seems to have been well looked after, and the pricing for a room with breakfast and swimming pool / gym thrown in was pretty reasonable. The staff are friendly. The rooms are quiet (facing away from the road). So if it's a '70s hotel, it's a reasonable one.

"Lunch time Meal for a group."

HrD67, Norfolk, United Kingdom 17/01/2018

A group of 13 for lunch. We decided not to have the Carvery which is usually very good. Unfortunately the Lunch time Bar Menu was not quite so good. Some of the food was cold so had to go back to be reheated. Service was polite and friendly though. Just should have had the Carvery perhaps.

"New Years Eve - better music please!"

vikplayer, Colchester, United Kingdom 07/01/2018

We have stayed at Knights Hill several times and it's always been consistently good. The staff are fantastic and the food great. The New Year Party had all the makings of a great evening - atmospheric venue, great food, served efficiently by the brilliant staff team. But the disco could be improved on. Almost exclusively 60's and 70's music, practically no modern stuff. Please give us more of a mixture, especially the big hits of the year. I wanted to give Knights Hill a top rating but had to dock a point for the disco.

"Very relaxing and welcoming stay ...."

Gail1966, Lincolnshire 07/01/2018

We stayed here on a Saturday night. From arrival to departure, the staff were very polite, professional and friendly. We were upgraded to a beautiful room, charter room, which was lovely with garden views. We were given complimentary bath robes on request and spent some time relaxing in the pool and spa area. We didn't eat in the Hotel but we did eat in the Farmers Arms pub attached to the Hotel. We found a 50 % off food voucher so that made it even better. Again the young lady Called Rachel was very accommodating. All in all a very enjoyable stay, will definitely return ...

"Great Hotel "

User 07/01/2018

We stayed for one night and was very impressed both with the hotel itself and the team . The staff were Extremely helpful and friendly . The room was warm , clean , well presented and definitely worth the money . We ate at the Farmers Arms which is located on the hotel grounds .Food was good , as was the atmosphere . Definitely going back :)

"Great place to stay"

PedroDeville, Swaffham 01/01/2018

Booked for a 'party night' for our works xmas do. Fantastic staff & a brilliant evening. The Christmas meal was great. Our room was beautiful and breakfast was wonderful. We really could not fault our stay.

"Superb service and food for funeral wakes."

17Helen1967, Stourbridge, United Kingdom 30/12/2017

We booked for my Grandmas funeral wake and from the start could not have received better service, advice or care. On the day everything was more than perfect, food was amazing, designated member of staff for serving coffee and nothing was too much trouble. It was a no brainer when unfortunately 9 weeks later we were booking another for my aunt and yet again Knights Hill did us proud. Everyone who attended either or both events commented on the quality (and quantity) of the food served. The cakes and fruit were a real winner! A huge "Thank you" to Carol, who on both occasions was our designated member of staff and Carol could not have been more attentive or caring to us under what was very difficult circumstances, especially on our return visit. I would highly recommend Knights Hill all round.


Alan R, Cambridge, United Kingdom 28/12/2017

Promises more than it delivers. For instance: 1. Advertises electric vehicle charging. When we visited, they parked or allowed a refrigeration trailer to park in a way that prevented use of the charging points by electric vehicle (but they did offer to direct me to Tesco! 2. Check in is at 2pm, we arrived at 1.15 so decided to have a sandwich lunch. We ordered sandwiches and some coffees. After a long period the drinks arrived and the waiter had no knowledge of any sandwich order. Eventually arrived after forty minutes with no apology. 3. Service in the restaurant was slow. But the food was reasonably good. 4. Many of the lockers for the gym do not work; I had to try five before finding one that worked. However, it has some good points. Room 102 is beautiful and has beautiful sunset views and a four poster bed. The gym was well equipped with multi gym, treadmill, exercise bikes and rowing machines plus a nice pool and jacuzzi. It's location is good for exploring the Wash and into Lincolnshire or the North Norfolk coast. The shortfalls of course all curable if they had the leadership that cares; but they clearly don't so best to avoid.

"Thursford Christmas Spectacular trip"

User 22/12/2017

Enjoyed Dinner, bed & breakfast which was excellent. The food, service & room provided brilliant value for money. Restaurant service couldn't have been better & I really enjoyed the breakfast! Will return to this hotel and can thoroughly recommend it to anyone who wish to stay in this area.

"Nice hotel, great staff and best facilities in the local area"

SJForth, Manchester, United Kingdom 20/12/2017

Stayed here a few times in December for work. The hotel's nice and rooms are good. Staff are great especially Zoe, couldn't do enough for you at reception taxi numbers, where to go in King's Lynn, what to eat at the restaurant etc. Hotel has a good gym and spa (that I couldn't find anywhere else in King's Lynn).

"there was three of us in our party on a bus trip to thursford"

maryhp123, Lincolnshire, United Kingdom 14/12/2017

Cannot fault this hotel at all. Staff, rooms, cleaness,breakfast the location full marks even the lovely thick white towels in the bathroom and the warmth. There was three of us in our party on a bus tour to thursfod and we all said the same

"Weekend visit by JaneS72"

js72mummy, London, United Kingdom 14/12/2017

Just couldn't have asked for anything more!! Room was excellent with a really comfortable bed, we slept so well. Ate in the garden restaurant and farmers arms inn. The food I have to say was lovely and served very quickly. Service throughout from all involved was great and worth mentioning that Cheryl was so helpful. Wouldn't have visited the great beach & dunes at Old Hunstanton (or The Mariners!!) had she not mentioned it. Came home so relaxed.

"Better than expected and tries very hard to rise above the modern corporate look and feel"

St0reyb0y, Zurich, Switzerland 10/12/2017

Stayed for 2 nights for a wedding anniversary. Totally acceptable accommodation with clean room. Cooked breakfast was good especially the local sausages. Ate at the pub next door which was a bit uninspiring but a short drive to Kings Lynn for a wider choice. Staff were friendly and polite. Spa was a bit limited and basic but does the job. If there was a GOOD rating it would get that since it's a hotel that is trying hard and is better than AVERAGE but just not quite VERY GOOD. If you're looking for a really decent place to stay without breaking the bank, have no hesitation. It's just not got the X factor but you'll have to pay much for that elsewhere towards the North Norfolk coastal towns and villages.

"Overnight Stay"

BigPhil867, Chesterfield, United Kingdom 09/12/2017

Stayed here for one night whilst visiting the fantastic show at Thursford. The hotel was fantastic. From the nice welcome, lovely room with Balcony , and very nice dinner. This was followed by a lovely buffet breakfast. Certainly would consider a longer stay.

"Over nighter"

ronsY4417PW, Doncaster, United Kingdom 01/12/2017

Travel to this hotel with our local coach company for one night stop , a very impressive hotel ,lovely large room , with a small kitchen area ( a nice surprise,if we know about it we would have brought something to cook as we would be returning late from a local Christmas show ) bathroom spot less ,breakfast excellent and also the staff was 100% , would we stay again Yes

"One night visiting friends "

User 28/11/2017

We decided to stay at this hotel as we was visiting friends as they live close to the hotel. We got a deal as we're best Western members. We was booked in the court yard but on booking in the really nice lady on reception said there is a function tonight and it will be noicey till about 12.30 was you told this on booking we wasn't so she found us another room in main building on ground floor. Check in was very good. The room was very spacious clean but on walking in it smelt really musty and it also smelt like someone had been smoking in there. The beds and pillows also smelt musty. The furniture was a bit dated. It had patio doors with table and chairs outside nice in the summer. Free WiFi. Could have done with a separate shower so you didn't have to climb over the bath the room was big enough for one. Only a small cupboard for wardrobe but there was an iron and ironing board in there. There was plenty of tea coffee and milks. We did not have breakfast so don't know what it was like. We ate in the adjoining pub rubbish service but food was ok. The only downside was we was woken up at 1am with the fire alarm going off and we had to vacate our room. Everyone was huddled in reception for about 30 mins no one did a count on guests or checked everyone was out of the rooms so disorganised. We got back to our room got into bed then it went off again. Then to top it all we had a mosquito bussing around in our room all night. the next day l was covered in bites. What a night "no sleep". We have stayed in better 3 star hotels.

"Clean and comfortable"

Pam G, Kent, United Kingdom 18/11/2017

This is a large sprawling hotel with no lifts catering for OAP coach trips so gets very busy and noisy at times. However my room was clean and comfortable although a little dark and with no heating as the radiator and one bedside lamp did not work. Not too much of a problem as it was only an overnight stay but had I stayed longer I would have asked for another room. There was a good selection for breakfast though, again the dining room was crowded and the staff struggling to clear the tables. Tea or coffee is brought to your table which resulted in a long wait - I had to ask twice. A help-yourself coffee machine at busy times would solve this problem. Overall a good hotel but isolated so your own transport is essential. If you can't carry your luggage up several winding stairs ask for a ground floor room.

"Lovely hotel"

sjd11, Norwich, England 09/11/2017

We stayed here for a two night weekend break earlier this month. Firstly, let me say that on arrival I asked for a quiet room and was told that we had already been given a complimentary upgrade to a four poster room. A first for me! This was large with an amazingly, comfortable, enormous bed and I slept much better than usual. Very clean, comfortable chairs and big bath and powerful shower. It was in the original house, rather than th newer courtyard rooms and had a view over fields. We ate in the restaurant both evenings and thoroughly enjoyed all the food- I can especially recommend the trio of chocolate desserts- yummy! Breakfast is buffet style and there is a reasonable selection. I used the swimming pool, and also had a massage. Both enjoyable.


Libsueplum, Norfolk, United Kingdom 08/11/2017

We had our wedding here and we could not fault a thing! Staff amazing especially Betty! Nothing was to much trouble, the breakfast was hot and delicious the rooms were spacious and spotless what more can u ask for!

"Nice hotel"

Michael T, Northampton, United Kingdom 07/11/2017

Good hotel. Friendly staff. Restaurant and on site pub both good. Close to Sandringham and the Norfolk coast. Spa facilities a bonus. Would stay again if we return to the area. Staff prepared to solve any difficulties

"Good for visiting North Norfolk"

BirdyG52, Derbyshire, United Kingdom 07/11/2017

Had a four night stay here recently, having stayed several times before. Rooms all differ in shape and layout and are a good standard, with comfy beds and pillows, clean and well-stocked with everything you would need. Spacious bathroom with walk-in shower. Breakfasts were efficient, with a very good choice, but I don't see why it's necessary to charge extra for kippers or haddock. We ate in the Farmers Arms; the menu isn't quite as comprehensive as it has been previously, but the specials board adds some fresh choices and the food was well cooked. I have to single out one member of staff for special praise: Lucy, the waitress in the Farmers Arms, is a gem. She would be an asset to any organisation, so pleasant and genuine, and really helpful.

"Daughter's Superb Wedding"

Stuart T, Lincolnshire, United Kingdom 06/11/2017

We held my daughter's Wedding Reception at Knights Hill Hotel last weekend. The whole event was superb. The event was planned very professionally, the bride and groom were greeted on arrival by the General Manager, the meal was very tasty and there was lots of it, and the staff were friendly and very helpful.

"An excellant place to stay."

tessaann, West Sussex, England 02/11/2017

Having stayed at this hotel a few times in the past, I did not hesitate to book again when needing to be in the area. It is in a very good location for North Norfolk, and easy to get to from major roads. The staff at this hotel are excellent, very professional and always helpful and friendly, the hotels best asset. Thank you to everyone.

"Excellent find"

NorthDevonMaryH, north devon 31/10/2017

Stayed here two days ago en route to a Norfolk holiday and was very impressed with the hotel. It was certainly value for money and even the standard twin room was huge with a great bathroom. The pool facilities were fine and breakfast had all the right ingredients . We would return .

"Very Average "

User 30/10/2017

Stayed one night and found this a very average hotel. While the room was large it was tired, dated and the bathroom decor needed some attention. Very slow wifi, TV didn't work and the alarm clock required a PhD to operate. So not impressed with the technology. Breakfast summed up the hotel overall, very mediocre. If staying in the area again would look for alternative accommodation.

"Overnight stay "

User 29/10/2017

We visited Knights Hill last night with my partner for his birthday. I had booked a room at rather short notice and was only able to get a twin room, not ideal but that was my fault. However the night of our stay we had asked if we were able to upgrade to a double room and was able to do so which we were thrilled with and we even managed to get a breakfast each for £12.59 instead of £15 each. Our room was absolutely beautiful, very fresh and clean. The bed was superb we had a lovely stay and would definitely return.

"Great location and nice hotel"

User 28/10/2017

Stayed here for 4 nights and was impressed with everything found in this hotel. I am a hard man to please having worked in the hotel trade for many a year but this hotel ticked all the boxes for me. Being a retired professional chef, I have problems finding good food that is fresh and entertaining to the pallet and after eating here I was impressed, to say the least, having sampled most of the food in the restaurant. All the staff was a friendly bunch where nothing was a bother to them to help with our questions. One member that stood out was Ian the day porter, who never seemed to me to stop whilst at work, just wished I still had his energy.

"Had to attend a course"

Holbeach1976, Holbeach, United Kingdom 25/10/2017

The hotel was easy to find, my course was held in the small barn. The environment was very pleasant. I found the course to be really good. I must also say the buffet lunch we had was of extremely good quality. There was a large variety of different things to eat. Two lady members of staff were there on hand to help (I needed some assistance due to mobility issues) Thank you Stacey and Claire, hope I remembered your names! I will recommend the venue to family and friends for future gatherings. Mrs P.


Sonia V, Greater London, United Kingdom 25/10/2017

Service was extremely slow. One dish was burnt so had to be sent back, the vegetables for the other dishes were cold, and the meat for one dish was over cooked Certainly not the best place to go if you expect hot food, and the food was served on cold plates, my big bugbear


AndyNorwichUK, Norwich, United Kingdom 23/10/2017

Stayed there one night on a special autumn/winter deal - only £60 for 2 including breakfast! Building excellent - a converted manor house and outbuildings but with a modern interior, all tastefully done. Room was large and with a small kitchenette. I'm sure it was an upgraded room despite paying so little. Breakfast good with plenty of choice. Good leisure centre with reasonably sized pool, gym, sauna & steam room for guests' use. We didn't eat in the restaurant in the evening (too expensive for us!) but in the attached pub which has been tastefully converted from outbuildings. It is a real pub and not the usual excuse for one attached to many hotels. 4 real ales, all well kept, and food was good although at the upper end of what you would expect to pay in a pub in the area. Staff were all very friendly and attentive. Even had a charging point for electric cars in the car-park - never seen that before. We will return!

"1st spa trip ever!"

JannyBrads, King's Lynn, United Kingdom 21/10/2017

First time ever in a spa. Thought the staff could have been more genuinely friendly instead of going through the motions. However, the girl who welcomed us explained everything fairly well. I opted for an aromatherapy bath which was really lovely and relaying. My daughter had a facial and said that the member of staff didn't chat at all. The Thermal Suite wasn't anything special but the relaxation room was amazing. Some parts of the spa needed updating/decorating. I would visit again.

"Top rated?"

julie b, Norwich, United Kingdom 21/10/2017

As a member of the swimming/gym and spa facilities, that I pay for monthly, I feel the facilities have a lot to be desired, often the ladies changing rooms are filthy, many of the facilities are regularly broken and out of order i.e.; Jacuzzi, steam room, sauna out of order, even the pool on several occasions has had to be evacuated, due to poor water readings, many of the staff have a "don't care" attitude, and to top it off, when you make a complaint, nothing changes or is dealt with.

"One of those all round nice hotels, not special but nice."

Sparkyfletch, London, United Kingdom 16/10/2017

We stayed here late summer. It is a big complex, all low rise with nice gardens and views. Only slightly spoilt by a coach load of visitors arriving en mass then things get a little crowded in reception and the restaurant, maybe it is an occasional thing, but nothing too disturbing. That's my point I guess it is one of those everything works fine hotels. The restaurant is fine, not special but the pub adjacent has a little more atmosphere. We had an issue that disturbed our nights sleep, I wont go into detail as the important part is the way the hotel dealt with it - very equitable without arguing. Sometimes things go wrong and the management are judged on how they deal with things. In this case very fairly. So yes when next in the area we will return.

"Amazing hotel"

rosannamison, derbyshire 14/10/2017

We booked in for a two night bed and breakfast stay at this wonderful hotel, we stayed here last year for my 50th birthday and enjoyed it, so thought we would go again , well we were not disappointed. The staff at this hotel are so helpfull and polite nothing is to much trouble, we must single out one particular staff member his name is Aiden and I must say he is a credit to your hotel a very helpful polite young man, a big thanks from us to him for all his help. our room was large, clean and very comfortable with everything we needed for our stay. The pool facilities are lovely and it wasn't to busy when I used them. We ate at the farmers arms next to the hotel it was again faultless We will most definitely by using this hotel again.

"Fab hotel, couldn't fault a thing! "

dawni2004, Wickford, United Kingdom 11/10/2017

My partner and our one year old baby had a fantastic stay here! Check in was quick and smooth, the guy on reception (who was an apprentice) was extremely knowledgeable, courteous and polite and our room was spacious (garden room on ground floor) with travel cot in room as requested. Room was modern, clean, comfortable beds, fab shower and had tea/ coffee facilities. We had a slight issue with our bath plug not holding in the water but this was fixed very quickly. Breakfast was delicious, large selection of cereals, fruit yogurt, juices and traditional English cooked breakfast. Both the Garden Brasserie and the pub served fab food, reasonably priced and the service was excellent. The swimming pool, hot tub etc were lovely - only very small gripe was that there is a very narrow walkway around the edge of the pool so this made me a bit nervous carrying baby!. Overall we thoroughly enjoyed our visit and would definitely visit again. I think the main thing which stands out is the impeccable service we experienced from every member of staff in the hotel, they are all a credit to the Best Western group and have obviously been very well trained :)

"3 night stay"

Michaelmas1947, Wickford, United Kingdom 07/10/2017

We booked in for 3 nights, 2 of those we took our evening meal in the hotel restaurant. The menu selection was perfectly adequate & all of what we chose for our meals was wholesome & well presented. The staff were very welcoming & helpful at reception, as well as in the restaurant. Daily housekeeping involved provision of clean towels every day. We had a most enjoyable break in a very convenient location for exploring the locality.

"Needs to be more consistent on service and quality"

Steffies56, Peterborough, United Kingdom 06/10/2017

We visit the Garden Restaurant every couple of months and the food and service can vary. On this visit as a party of 3 we were seated at 2 round tables that had been pushed together which felt a little strange. The restaurant was the busiest we have seen it for a while. Initially 2 of us were brought the wrong order so had to wait for our soup. When it arrived it was lukewarm. We mentioned it to the waitress who offered to bring another one but as the other member of the party had nearly finished their starter we declined. The beef and pork were excellent although the gravy with the beef was again lukewarm. We had sufficient vegetables for 3 people. Dessert was very good (Eaton mess and sticky toffee pudding). We had tea in the lounge and one of the waiters came after a while and asked "are you done?", we had not finished our tea so sent him away. One of the waitresses saw us and asked if we had been given a discount on our bill (we had already paid and had not received a reduction). She took the bill away and returned saying that we would be given a 20% discount next time we visited. Not too sure how that will work or whether they have a record of this, we will see. This is a nice place for Sunday lunch but the food and service should be consistent and this does need some attention. There seems to be several new waiting staff since our last visit so hopefully they will be trained to a good level. We will return and look forward to a good meal with a discount!

"Good customer service avoided worse"

MrLoo, Antwerp, Belgium 05/10/2017

My wife and I stayed here for 2 nights. The website gives a fair representation of the hotel After check in , we were assigned a room next to a disco / wedding (in the anex). After the party started - there was not only noise - we also felt the vibrations in the room. When complaining we go another room from the receptionist. This room was in the main building and extremely hot. I presume it was located over the kitchen - and you could not open the window wide enough to cool it down. There was no AC - but there were 2 fans. We managed to sleep after a while. The second night one of the fans no longer worked - and again reception looked for a new second fan - which was not as good - and the room remained not terribly comfortable. Why a hotel - that is not fully booked - puts guests in its worst rooms remains a mistery to me. Were we punished for using Expedia ? The reception people made an effort to make the best out of a bad situation - but the overall impression remains a poor price / quality ratio and we cannot recommend this hotel

"Great deals for spa and afternoon tea "

Vicky_212013, Norwich, England, United Kingdom 25/09/2017

I have been here many times and had fantastic experiences so took my friend here for her birthday after buying a voucher for spa and afternoon tea for 2 for £35. The spa as always was lovely slightly busy as it was a Saturday but not overcrowded. The afternoon tea was surrounded by beautiful walled garden and had plenty to offer. I would have been nice to have been asked which sandwiches we would have liked though and they brought us more tea at no extra charge. We would defiantly come again

"Very pleasant stay."

simon_powell, Surrey 21/09/2017

Myself and two friends stayed for 5 nights recently. We all agreed that there was very little to find fault with. The room I had was perfectly acceptable, fairly large, clean and comfortable. The first night we ate at the associated pub. This was not so great, the service was slow and the food not good. The rest of our stay we ate in the hotel restaurant which was much better in terms of service and food albeit more expensive but worth it. We had one issue on one night with service and food but the staff dealt with the situation well and gave us our starters free. We found the staff cheerful, friendly and helpful. We agreed we would stay there again as it is also well located to visit places in Norfolk.

"Very good all round"

limasolo, London, United Kingdom 17/09/2017

Overnighted here last night as I was attending a lunch with old school friends. Very pleased with the room, which was warm and quiet with a super comfortable bed, plus extras such as iron/ironing board and tea tray with kettle. Good hot shower. The breakfast was really excellent and the lunch was lovely and for a reasonable price. The hotel grounds are pleasant and well kept.

"Overnight with a friend"

User 16/09/2017

Stayed here after an Funeral. This is a very good hotel in the Best Western Group. High quality rooms which seem to be newly decorated with quality fittings. there is a safe should you require one in the rooms. Breakfast was of a high standard and the staff were attentive. I would choose to stay here again if I ever visit this area again.

"Great hotel great staff"

nuttynannynoonoo, Middlesex 09/09/2017

Stayed here for 3 nights . The hotel was clean and quiet . The room was great well equipped, really nice grounds as well. All the staff were great but a young apprentice called Steven done that little bit extra for us. Would definitely recommend a visit , the breakfast was amazing recommend poached eggs .done to perfection .


jasonhelen2001, Boston, United Kingdom 04/09/2017

We booked into the spa for 4 hours & afternoon tea. My Husbands birthday treat. I rang the hotel to upgrade from Afternoon Tea to 2 Course Sunday Lunch. The lady checked and phoned me back. The answer was yes but on the agreement we paid the extra as it was more expensive. I agreed this over the phone. On the day we used the spa and then headed over for our lunch. The lady l spoke to claimed she was the manager and knew nothing about it. She went off checked and then returned saying she would be this on this one occasion but it is not the normal. I did state that if we had to have afternoon tea this is not a problem. The lady claiming to be the manager, i felt spoke out of order to us both. I understand that yes you do get some customers who ask for changes. But l did ring up 2 days prior to check. Therefore there was lack of communication within the Garden Room staff. Anyhow it all turned out okay in the end, that's the main thing. Lovely 2 course Sunday lunch :)

"Better than it looked"

User 30/08/2017

We arrived from Australia worse for the wear with travel and arrived at this hotel feeling not too terrific. The address we had received whilst booking did not get us anywhere on a car GPS however we asked a friendly local who directed us and ended the conversation with "why in the world would you want to come to Kings Lynn?" And....she (Princess Diana) used to go there from nearby Sandringham Estate for a swim! On first impression the room seemed very small and a bit shabby, the shower appeared not to work and a man came to show us how and that the instruction for the bath/ shower bivalve lever should have read elevate and NOT depress. Despite the initial problem it was a great shower. There are two options for dining, a Pub and a restaurant in the hotel. We opted for the Restaurant and found the service and food excellent , highly recommend it! The bed was very clean and comfortable and the place delightfully quiet. Added bonus........waking to the sound of birdsong, heavenly!

"Amazing customer service!"

User 29/08/2017

My husband and I went to stay at the Knights Hill Hotel the night after our wedding for our 'mini-moon'. The customer service from the staff was of extremely high standard from start to finish. Upon our arrival we were congratulated by the staff on the front desk, who gave us a complimentary upgrade to a superior room. We hadn't been in the room 5 minutes before there was a knock on the door, we were pleasantly surprised to see a staff member standing with a complimentary bottle of prosecco and two champagne glasses. The next day we spent the day at the spa, we had an aromatherapy bath booked and walked in to the treatment room to the room being decorated with petals, champagne and chocolates, again we were totally surprised! We can't thank the hotel enough for their thoughtfulness and generosity, we were overwhelmed by the superb level of customer service and will definitely be returning. Thank you!

"Funeral tea"

Gordon C, Great Bircham, United Kingdom 27/08/2017

well located on outskirts of King's Lynn. Booked the Large Barn for 100 mourners. Food was excellent as was the service. A few more bodies behind bar initially would have been better. Rate excellent fot this type of 'event'

"A great relaxing stay!"

Helen B, London, United Kingdom 26/08/2017

My daughter and I have just returned from a three night stay at this lovely hotel. From the moment we checked in, we felt right at home. The staff are extremly friendly and courteous and can't do enough for you. We paid a little extra and stayed in one of the garden rooms (44), I definitely recommend it. The room was huge, the bed was massive, big bath with overhead power shower, very big flat screen TV. There was no fridge in the room, that was the only negative thing about the room. The best feature though was the room overlooked the hotel's most beautiful garden and we had our own private patio with furniture, our summer evenings were spent relaxing outside. We enjoyed the room service, breakfast was great and a couple of times we walked to the onsite pub for dinner. The food there was reasonably priced and of good quality, portions huge! We have to give a huge THANK YOU to the Housekeeping team who looked after us so well, keeping us topped up with tea, coffee and milk etc. We thoroughly enjoyed our stay, even when we lost our car keys on departure, staff went back to our room trying to help us find them! Eventually found them in my bag!!!

"Very nice accomodation "

User 24/08/2017

Very nice motel located conveniently near a major road however the motel itself is very quiet once inside with pleasant meadow type views out the back. It's fairly modern, the rooms are well appointed, clean and of a fair size. The staff were friendly and helpful and service was good. The buffet breakfast provided was great. There are 2 dining choices the upmarket brasserie restaurant and the more traditional downmarket traditional and cheaper pub type fare located just outside the motel. We dined in the brasserie and the food and service was excellent, the price was on the high side but well worth it. The only negatives are there is not much around the location so you are confined to dining at the motel and the heater appeared to be turned up with no adjustment which made for a very warm room, overall a comfortable room and the experience was very pleasant, well worth the visit.


rwinter141, Birmingham, United Kingdom 14/08/2017

The hotel is a nice and reasonably priced place to stay, the restaurant / lounge food was however expensive and rather limited. Rooms ok comfortable. It's a good base to explore north Norfolk which is lovely. The staff were ok, wouldn't necessarily go back but no complaints.

"Glad we stayed in that room during the week. "

Peewee1976, Dartford, United Kingdom 12/08/2017

We stayed in room G20 3rd to 5th August and were surprised that even though it was one of the first rooms nearest to reception it was relatively quiet. The stable door to the garden needs some tlc and could be made easier to lock and separate. The shower needed a new washer and sprayed water from the tap connection - great for jet washing your knees. The receptionist said that it was due to be replaced though so that's good. Parts of the room have been decorated to a contemporary standard and very tastefully done - however the old 80's pine dressing table sticks out like a sore thumb. Paint it white - shabby chic it ! Bit disappointed with the waitress greeting us for breakfast on the first morning - we waited by the sign that said "wait here to be seated" and she shouted across the bar "come in - come on !" like we were being beckoned into a headmasters office ! She showed us to the table - no good morning - no are you staying long - just a "coffee?" And then left us to get on with it. I darent ask for a poached egg. The second morning was lovely - a lovely greeting by 'bridie???' (Not sure of her name) A lovely smile and excellent service from the young lady from Washington DC. We enjoyed use of the spa but were disappointed to see a used screwed up plaster stuck next to the jacuzzi two days running. We both had sore throats and cold symptoms after which we think we caught from the spa. Don't get me wrong - we would go again - in the hope these little tweaks were rectified to make it a perfect stay. Best Western Knights Hill - Kings Lynn

Lindsey G, Marketing Executive at Best Western Plus Kings Lynn Knights Hill Hotel & Spa, responded to this review
Thank you for taking the time to review your stay with us. We have noted your comments in relation to the door and shower and have passed these to our maintenance team for investigation. We are extremely sorry to hear that your first visit to breakfast left you feeling underwhelmed. The General Manager has been made aware of your comments and will be looking into the matter. We are delighted that these little niggles did not overshadow your stay with us and look forward to welcoming you back to the hotel soon.

"A good stay"

MarkMcT, Varna, Bulgaria 08/08/2017

Stayed one night whilst visiting family nearby and was happy with the stay. The rooms had character and were in an old building across from reception. One thing I didnt like was the heating wasn't on and although it wasn't freezing at night, I would have preferred to be able to adjust the heating.

"Could've been better...."

Richard B, Derbyshire, United Kingdom 07/08/2017

Stayed at this hotel for 4 nights. The room we were given was just off the reception (room 20). It was really rather strange. The room was functional and everything worked but it was all very tired and in desperate need of refurbishment. Examples include; a stable door to the outside with a clear gap between top door and bottom, a room that was as dark as a dungeon (even with the lights on!) a carpet that, whilst clean, was tired, a shower/bath that when stood in felt like a trampoline, a shower that worked and was powerful but also leaked covering the bathroom floor at the same time as the bather! However, biggest issue was the fact that we were woken consistently every night... The first night we were kept awake with some revellers that were in the reception area (just through from our room) until a time later than we're used to (gone 11:30pm), the following night, we were woken at 5am by the nightwatchman whistling and saying good morning to some early-risers, loud enough to wake us both and then, worst of all, the next night we were woken at 1:45am by the fire alarm going off and almost giving us a heart attack due to its volume rather than getting us out safely! We were evacuated, in a haphazard manner, not particularly orderly or professionally and waited for the fire service to arrive, only then to be advised that it was a false alarm due to a faulty sensor. We returned to bed at 2:15am only then to be woken, yet again, by the fire alarm going off for a second time around 5am, again due to the faulty sensor triggering the same zone!! When we checked out nothing was said about the disruption of the night and when we commented to the receptionist about the disruptive nights we had had, she simply offered an apology. We commented that Premier Inn offer a money-back guarantee for poor night sleep, which the receptionist claimed to know nothing about(!!!) but nevertheless, there was no suggestion of any alternative compensation of any sort. Pretty disappointing.

"A Fantastic Stay"

Steveo135, Kent, United Kingdom 04/08/2017

Me And The Wife Had A Lovely Stay Here The Staff Were Fantastic The Room Was Clean And Tidy Very Comfortable Bed. In Your Room You Get An Iron And Board Hair Dryer A Safe. As Well As Your Teas And Coffees Hot Chocolate. The Shower Is Really Powerful. 42inch Flat Screen T.V. Just Everything You Need. In The Morning The Breakfast Is Great Everything You Need. Also Attached To The Hotel Is A Spar And Swimming Pool With Jacuzzi Steam Room And Sauna. And Gym. And Even A Pub Restaurant On The Side And The Food Was Great Too. Ask For Discount Vouchers At Reception Of Hotel. Just A Great All Round Stay. Thank You To Everyone At Knights Hill Hotel.

"Staying and dining"

Etukas, Tallinn, Estonia 02/08/2017

Comfortable hotel with good location. Room & bathroom were spacey. Unfortunately Garden restaurant couldn't impress. Waitress wasn't engaged with our table (6 people). Forget one starter and same person got wrong main course. Trainee really struggled bringing out food & clearing afterwards. In August they will not serve even fresh summer berries but you can see strawberries as decoration. Didn't have time to use spa which I'm sorry about.

"Top Notch"

User 01/08/2017

Had my wedding reception here 6 years ago, it was lovely then and still lovely now. The staff were great and the place in general is really really good, can't wait to go back. The bed I slept in was probably the most comfortable iv ever been in. Overall this place is excellent

"Wow cant wait to return "

Clarabell73, Washington, United Kingdom 26/07/2017

A one night overnight stay and wow cant wait to come back. Check in was fast and I had been upgraded. An enormous room overlooking the gardens and literally everything you could need or want. Room service was quick and very tasty large portions aswell. This hotel is beautiful I had a fabulous nights sleep and all of the staff I encountered were exceptional, well done guys you made my stay perfect.

Lindsey G, Marketing Executive at Best Western Plus Kings Lynn Knights Hill Hotel & Spa, responded to this review
Thank you so much for the lovely review. Our Master Garden rooms are very popular with returning guests and we really hope you will visit us again soon.

"Relaxing place to stay with excellent staff"

PaulAtkinson, Khon Kaen, Thailand 24/07/2017

We stayed for 6 nights in a double bed executive room with breakfast. The location was perfect for us, outside of town giving easy access to the main roads leading up the coast and down to the A10. The staff were brilliant throughout, helpful and polite at all times. The breakfast was also excellent, in particular the sausages and bacon were really good. The room was quite small but big enough for our needs. The bathroom was OK with a decent 'in bath' shower and plenty of hot water available. No fridge or minibar in the room was a slight disappointment. Room service was fast and tasty and the pub attached to the complex had good selection of beers and a nice atmosphere. We will certainly consider returning here when we next visit the UK, it was a very pleasant and relaxing experience.

Lindsey G, Marketing Executive at Best Western Plus Kings Lynn Knights Hill Hotel & Spa, responded to this review
Thank you very much for your review. It was lovely to hear that you had an enjoyable stay. If you do return to the UK we do have some rooms that have a small kitchenette with a fridge and microwave.

"Relaxing weekend"

John E, Woodbridge, United Kingdom 23/07/2017

My wife and I have just returned from a very enjoyable weekend here. The staff were very professional and friendly. The room was excellent and even had a small kitchen area which had a small cooker and microwave. We ate at the Farmers Arms next door which is associated with the hotel and that was very good too. I would recommend the hotel very highly.

Lindsey G, Marketing Executive at Best Western Plus Kings Lynn Knights Hill Hotel & Spa, responded to this review
Thank you for your great comments. We hope to see you again soon.

"Weekend away"

EileenGreen1945, Hoddesdon, United Kingdom 19/07/2017

Had a lovely weekend away here. Very good room with all facilities. Swimming pool and spa. BUffet breakfast good. Had dinner in the restaurant both nights. Good food and service. There is also a pub on site as an alternative. Thoroughly enjoyed our stay.

"beautiful place to stay"

smartcar1, Luton, United Kingdom 18/07/2017

The hotel is lovely.spotless food is great too.the staff are so polite and caring obviously they must have in house training and it shows.the grounds aren't huge but its all beautifully kept. Bedrooms are big bathrooms lovely we have stayed here a few times love it. The swimming pool also is a big plus very clean everything provided a.gym as well.

"Good Hotel worth a visit"

Bert880, Suffolk 11/07/2017

Our room was clean and had lovely views over the gardens and despite being near the reception/facilities it was still quiet.. the only small moan I had was, that there was only a small shelf in the bathroom and so was not enough space for everything. The restaurant was clean and the food delicious, but the staff let it down. They didn't appear to know and when they did go to check they still gave the wrong answer. For example we asked if there would be a roast as it was Sunday and were told No, then the waitress checked and said yes. When we arrived for dinner we were disappointed to be told no roast, but on receiving the menu we found there was a roast! We asked what vegetables were served with the roast, the waitress didn't know and said she would check, she then advised us that they were crushed vegetables serve on a long dish (with the emphasis on long dish). When the meal arrived the vegetables were not crushed and on a normal plate.


User 11/07/2017

I have stayed in this hotel many times and have enjoyed all of my stays. You can eat in the restaurant or go to the Farmers arms pub which is attached to the hotel, the food and service is great in both but I tend to use the pub. I would recommend this hotel to stay in whilst visiting Kings Lynn.

"Lovely hotel and restaurant"

Martin E, Chesterfield, United Kingdom 02/07/2017

We booked a last minute break arriving in the evening. Staff on reception were very friendly and welcoming and offered to arrange a table in the restaurant immediately if we required one. The food in the restaurant was excellent and very pleasant surroundings. The room was very comfortable but very warm, we contacted reception who brought up a fan within minutes to try and help. Would recommend and will return

"Chris Middleton "

chrism1947, Sidcup, United Kingdom 27/06/2017

We have just returned from a long weekend at Knights Hill hotel. This is a medium size hotel in pleasant grounds and a spa for the use by guests. The staff are courteous and well presented. The rooms are spacious and well equipped,clean and tidy. Although one minor whinge not enough shelf or hanging points in the bathroom. This should not distract from the spacious rooms. The bar is we'll equipped and has a reasonable wine cellar. There is also plenty of seating areas inside and out to enjoy your drink. We ate in the hotel restaurant on both evenings which has a varied menu that would please most. Our meals were excellent. Breakfast is what you would expect from a British hotel a varied choice to please all. All in all a very pleasant stay at a friendly hotel. If you are like us and fancy the occasional weekend break in a pleasant area of England I can highly recommend The Best Western Knights Hill Hotel and Spa.

"Weekend break "

User 26/06/2017

Had executive room very clean with luxury bathroom the room or hotel could not be faulted everything sparkling clean Staff presented themselves well the breakfast was buffet style eat as much as needed The swimming pool I looked through the windows this was empty but the water was very clean with clean floors We ate at night in the pub adjoining the hotel Farmers arms my wife had chicken and rice which was not very appealing I had lasagna and chips the lasagna was heated in microwave and was swimming in fat I had pint of lemonade wife had coke for £50.00 thought quite expensive


Andrew H, WOLVERHAMPTON, United Kingdom 15/06/2017

Very good location. The staff on reception were very helpful and presentable, The room was a good size and the complementary tray was well stocked. The room was clean and the bed was comfortable. The restaurant seemed a little expensive so we used the on site pub which had a better and cheaper menu. The breakfast was OK the cold section could have been better.

"Great time had"

Alec W, Woking, United Kingdom 15/06/2017

A very comfortable hotel, very nice ground floor room, a good choice for breakfast, cereals, yogurt, pastries or a self service hot buffet. We had a great evening meal, excellent quality local meat, with all the trimmings. There is a pub/restaurant across the car park, good food, very reasonable prices. Overall a great couple of nights stay.

"Not bad"

fishnorwich, Norwich 14/06/2017

Room could have done with new furnishings it was large room. Checked in said room only no it was booked b&b got it sorted. Breakfast was ok. Used the pool bit busy but managed. Wouldn't say we would use it again.

"Relaxing break !!"

Sozsonia, Greater London, United Kingdom 08/06/2017

Awful courtyard room with a boiler outside that's wakes u up at 5am. Very disappointed Lovely spa and pool. Food overpriced for what it is. Was really looking forward to going to this place as looks lovely online but sadly for us was terrible

"Very Nice Hotel"

LeifVDK, Amsterdam, The Netherlands 08/06/2017

It is a Best Western so you expect good quality yes? It was quite nice with lovely pool (unexpected so did not use this occasion). Was placed in a courtyard room as I think they was busy. It was okay but I think other rooms is better. Good filling buffet breakfast - not the freshest but good quantity. Staffs were very lovely and help me with directions. Would stay again.

"Order breakfast when booking in or pay the price!"

AAMassey, Manchester, England, United Kingdom 05/06/2017

If you wait and decide to have it in the morning,you will be charged £2.50 per person extra. We were not told this until we paid on leaving. Staff were very nice, friendly and professional. The courtyard room though dark and not much of a view(the row of courtyard flats opposite) was very clean as was the bedlinen/ towels and serviced very well. It had a room safe, and a decent size TV, good wifi. The external doors to the courtyard rooms bang shut which can be heard as neighbours come and go day/night Breakfast was self service- good array of food and the cooked food (fried egg, scrambled egg, bacon, sausages(?), tomatoes, mushrooms) are kept warm in bain- maries carvery style. Cereals, bread and toaster,pastries and fresh fruit and fruit juices. Fresh tea/coffee served by waiter/waitress £12.50( or £15 per person) The Farmers Arms was a very handy restaurant about fifty foot from our door and the food we had was delicious and reasonably priced. You can order food from the bar and eat it in the bar area( a bit dark)or go through to the waiter/ess served restaurant.

"Wedding Function 3/06/2017"

Janet J, Spalding, United Kingdom 04/06/2017

Wonderful Wedding reception experience, Hotel and Staff executed exactly what the Bride and her parents requested. 100% perfection, a never to be forgotten experience, Congratulations to the Management and Staff for their professional service.

"Wonderful stay very happy"

rgnlady, london 02/06/2017

Spent 2 nights here with husband and grandchildren,can't fault anything breakfast great, service great ,nice and clean,comfortable beds. Only comment I would like to make is the hotel could cater for younger children a bit more with perhaps a playground or some garden toys on the lawn.there were quite a few children staying due to it being half term so it would have been nice to have a bit more for the children to do. The outside area from the restaurant could have been a bit more inviting with tables wiped down and the parasols put up first thing,we and other people were drinking tea and coffee out there after eating breakfast so it wasn't as if there were no customers around. All in All a good place

"Excellent hotel but needs air-conditioning in rooms."

JPMNottingham, Nottingham 31/05/2017

Stayed here with family for 2 nights. This is a lovely hotel with spa and swimming pool. Excellent staff with a can do attitude. Comfortable and spacious bed room with roomy en-suite. It was very warm when we stayed and with having no air-conditioning the bedrooms and public rooms became a little uncomfortable at times although there was a fan provided in each room. Excellent food but a little on the expensive side.

"Excellent service"

User 26/05/2017

Lovely breakfast and very friendly staff member Lucy Wratten couldn't have done more for us! Excellent service and we'll certainly be staying again, thank you. Hotel has a good location, very handy for getting about Norfolk and especially close to Sandringham/Hunstanton. Highly recommend!

Lindsey G, Marketing Executive at Best Western Plus Kings Lynn Knights Hill Hotel & Spa, responded to this review
Thank you for taking the time to share you recent experience. We are delighted that you enjoyed your stay with us and look forward to welcoming you back soon.

"Qualty one night stay"

Mark1374217, Hayes, United Kingdom 26/05/2017

We were in the area for a funeral and have stayed here before so knew it was a good place to place However this time they were outstanding. It may be considered a bit expensive in the past but this visit was very good value for money. We had an executive room and last minute booked a standard room for my daughter which the lovely Carla upgraded so that my daughter could be next door to us. The hotel is a spacious, modern 4 star hotel right near a large roundabout and well located for exploring west and north Norfolk. Close to Sandringham, and Kings Lynn plus beaches near by to. Our room opened up onto the hotel garden on the first floor. The room was large with good size free view TV, writing desk plus four large chairs and a table to go with a super king bed. Good size bathroom and deep / wide bath plus a Tea making station. You can eat in the hotels restaurant or use the country style pub which seems well used. The Staff were exception and by far the best I've come across they were all really helpful and friendly. (Carla being the shining light) There is a Spa (inclusive) and gym. The Spa is a bit average and would be to small if the hotel was full / being used by too many non hotel guest. Stream room a bit naff but the dry sauna good. Side walkway a bit narrow. Car Park bigger than last visited having converted a tennis court for cars. Seems to be a good venue to hold wedding receptions

"West Norfolk Break"

ivorrickwood, Norwich, United Kingdom 23/05/2017

A spacious, modern 4 star hotel with clean, well equipped and exceptionally spacious rooms with all usual amenities. Well located for exploring west and north Norfolk. Minutes from Sandringham, Hunstanton and Kings Lynn. Our room (with balcony) was on the first floor (no lift) but no problem. Nice rural views. A Choice of restaurants, formal or country pub style. Staff without exception really helpful and friendly. Fellow guests appeared a mixture of leisure and business people. Civilized atmosphere. On site Spa and (inclusive) gym.

"Excellent 1 night stay"

WHP300Helen, Stourbridge, United Kingdom 22/05/2017

Stayed 1 night at The Best Western Kings Lynn Knights Hill Hotel and Spa. Excellent hotel with lovely facilities. Great location close to Sandringham House and for visiting the coast. Large bedroom and bathroom and very comfortable bed. Excellent breakfast. Friendly staff. Would definitely recommend!!

"Surprisingly Good"

KatherineNorfolk, Norwich, United Kingdom 14/05/2017

Stayed for just one night in a standard room, the room amenities were as good as I have recently encountered - particularly for a 4* hotel - they still provide decent biscuits, a good variety of teas, and enough milk (all increasingly rare) The bed was comfortable with enough pillows etc. The bathroom was fine if a bit outdated, and even though it's probably due an update it was very clean with no mouldy grout! - Good sized towels too. Breakfast was very good, with a good choice, the staff were particularly helpful, and the hot food on the buffet was replaced as soon as the platters started to run low, even though the restaurant was very busy. Tables were cleared and reset incredibly quickly- again something that is so often lacking. Pepper grinders on the breakfast tables would be something to consider. Didn't get a chance to use the Spa facilities. The gardens were well kept, and there is a lot of car parking. All in all much better than the 4* Novatel we stayed in last week! - and cheaper!

"Outstanding value for money"

Martin W, Oxford, United Kingdom 12/05/2017

A large, modern, low-rise hotel, located near the junction of two busy roads. But do not be put off by its somewhat unprepossessing appearance. The rooms are capacious and provide almost everything you could wish for - with comfortable beds and quality linen. Our group had two excellent dinners, and the members of staff were always cheerful and helpful. For us at any rate, the rates were most generous, and we would recommend the hotel highly.

"Very good hotel "

EgbertHerts, St. Albans, United Kingdom 11/05/2017

Stayed with a group of friends. Good location for visiting Kings Lynn and Sandringham. Good well appointed rooms. We had a problem with the shower in our room and although Maintenance did not confirm this, we were allocated a different room without a fuss,as we were not satisfied. Breakfasts were adequate and the dinner that we had on the first night was very good. All staff were friendly and helpful. Good lounge facilities- a very pleasant environment in which to stay.

"Welcoming staff"

Hanneke D, Harrogate, United Kingdom 10/05/2017

I took a party of 33 including myself and all were complimentary of the hotel, the service and food. Furthermore the facilities, swimming pool, steam room, sauna and jacuzzi. If there was a slight flaw, the menus for our group were headed coach party and we all came in our own cars, so certainly were not a coach party.

"Wonderful place."

TattybogleWiltshire, Wiltshire 23/04/2017

Stayed her for two nights, Fri 21st and Sat 22nd April. From the very first the staff and management were brilliant, nothing was too much trouble and every endeavour was made to make our stay as smooth running as possible. We had a birthday party on the Friday night, as well as a wedding, not once did any of the staff default or ignore any of our wishes. They were fabulous. The breakfast was hot and fresh, and actually kept me full all day long. The farmers arms pub which is attached to the hotel was welcoming and had a great atmosphere. One complaint! Please make your food portions smaller, I could only eat half of my delicious burger, was nearly in tears leaving it!! Our room was amazing, very comfortable and spacious. We will definately stay here again when we are in the area. Nick Searle, your help was very much appreciated.

"Great Spa Day"

Claire O, Bicester, United Kingdom 22/04/2017

We did a Spa package for two including the hammam mud chamber - the Spa was clean, the steam rooms were working well and the swimming pool is a good size considering it's a hotel. Very good value for money.

"Spring Wedding"

divasboss, Albi 21/04/2017

The staff were all polite and helpful. Our twin room was excellent - very quiet, spacious, clean and well equipped. Both the room where the wedding ceremony took place and the large reception area were attractive and well set out. Catering for the wedding reception was superb. The gardens were well cared for and delightful. Breakfast was very good and varied. There is nothing about this hotel that I did not like!

"Great Hotel."

Canuk4, Ontario Canada 21/04/2017

Excellent staff and good rooms. Probably the most comfortable Best Western Hotels we have stayed in. Location appears at first to be on busy traffic junction, but hotel is quite secluded with very nice gardens and views.

"Regularly use this establishment - very good"

gebs14, London, United Kingdom 19/04/2017

We have used this hotel on a number of occasions and would use again. The layout gives a number of options. The rooms overlooking the garden all have terraces or balconies. Although they are not particularly private as most are overlooked they do give a feeling of more space and it's relaxing to have the doors open and watch the wildlife. They have a small gym on-site and a really nice size swimming pool and also a jacuzzi. They have other spa facilities but we have not used them as to me they were on the more expensive side. The food is good in both the restaurant and pub but we found that although the service was attentive in the restaurant it was poor in the pub dining. The layout does mean there can be a trek to some rooms, shortcuts often mean going outside across the courtyards. I you have mobility problems I'd suggest you make them aware upfront.

"Lovely Hotel - Polite Staff"

Tomlawrence2, Nottingham, United Kingdom 18/04/2017

Excellent hotel, stayed for a number of weeks for work in an executive twin room. Staff very polite, Ellie Neale and Joe Saunders certainly went the extra mile as they made me feel welcome with great conversation and lovely biscuits... Ellie is vibrant and always has time to chat, she is a role model for all FOH staff! Breakfast very nice, good selection and a warm welcome every morning. Gym facilities good, swimming pool can be very busy but is nice.

"Stay over Wedding weekend"

Chillykid, Nottingham, United Kingdom 17/04/2017

Excellent stay, great location for main routes.Room clean, quiet with all facilities tea/coffee making,safe toiletries.Comfortable bed, great shower,warm room,adjustable windows. Breakfast excellent on Sunday morning.Staff friendly and helpful. Caught up in lounge area with wedding guests pre leaving,staff made it easy for us to be comfortable and enjoy coffee and biscuits. Thank You.We would not hesitate to return and will recommend to friends.

"Afternoon tea"

sdk63, norfolk 11/04/2017

Had afternoon tea yesterday , late Mother's Day treat from my daughter, it was really lovely, nice selection of sanwiches and a lovely warm scone with clotted cream and jam, and the desserts were fantastic lovely selection, couldn't eat it all had to take a slice home. Will be back.

"Perfect stay again"

dasoo2, kent 10/04/2017

This is my third time staying here over the last three years and as always everything was perfect for our needs. Free wifi, lovely room, great staff, free parking and spa. We made the most of the carvery lunch on Sunday at the pub and had a snack in the hotel bar in the evening with breakfast in the morning... all good. Looking forward to next year's stay :)

"Saturday night tea"

Toni1759, King's Lynn, United Kingdom 10/04/2017

We went with my mother for a meal. Didn't book but was able to sit in the bar and have a meal. Food was lovely, staff were attentive and polite. We had a 50% off voucher so the price was good too. This was our third visit in recent wks and I must say the food was really good each visit. We will definitely go again .

"Recommended "

User 05/04/2017

Me and two of my friends went to the spa today as a birthday treat. We really enjoyed the fire and ice room and the jacuzzi was lovely. We had 2 treatments, the first was a back mud wrap with a head massage and the second a facial. The young girl that did mine (forgot her name but she was from wisbech ) was absolutely brilliant! Made my skin so soft and the massage was out of this world! The place was very clean and relaxing. We tried the herbal teas but they arnt really my thing so I chose the ice water instead. The only reason I gave a 4/5 was that the robes they give you are very old and tired, certainly not fluffy, was actually rough and quite uncomfortable. Also the young girl who took us through offered to show us round, didn't explain anything at all, just said that's in there etc then walked off. We came midweek during the easter holidays, unfortunately we didn't realise that lots of children would be there. We are all mothers that were looking for a child free day, unfortunately there was lots of screaming children all splashing in the pool so really didn't use the pool much. But all in all it was a fantastic day and will certainly go again.

"Wonderful venue for a weekend away"

User 04/04/2017

Had a lovely weekend at this hotel, lovely room, really good size, and very clean. Brilliant spa facilities and a great place to access the north Norfolk coast from. Staff couldn't be more helpful and breakfast great.

"Cold and draughty"

Django F, London, United Kingdom 23/11/2016

Old bungalow-style chalet rooms have draughty windows and are cold. They are also noisy, and close to car park and both main roads. Insist on a room in the main building if you can. Dining room is ok, and staff at least speak English, which is a rarity these days!

"Handy location for access to Norfolk & Peterborough"

Jonathan H, Brough, United Kingdom 23/11/2016

Lovely room overlooking a patio and grass on the far side. Floor to ceiling glass doors along one wall gave everything a relaxing feeling to a busy few days. Breakfast was full of excellent options, and the fresh fruit salad was a pleasant treat. Staff helpful and keen Free Use of the gym as part of my stay was a stay was a pleasant change too. Well appointed, though the pool was understandably full

"Post Function Stay"

Camal63, Kings lynn 13/11/2016

Booked in for one night in conjunction with a function being held in one of the conference barns. It gave us the opportunity to use the spa facilities which were included in the room. Usual pool, steam room and sauna which were in reasonable condition. There is limited seating within the pool area but didn't cause any problems. The room was very well decorated and very clean. Comfortable bed and good bathroom. The function room was also really good and large enough for approx 200 people, buffet sufficient and plentiful. Overall really enjoyed stay and can see that this hotel would be an excellent base for north Norfolk, Sandringham and Hunstanton.

"Its A good Hotel for touring North Norfolk"

John-NorthStaffs, North Staffs 13/11/2016

Our 2nd visit to Knights Hill Hotel, excellent, lovely room. The leisure facilities are superb as is the breakfast. The staff are so polite and helpful. Pub onsite and lovely gardens. See you all again. Thank you.

"Lovely hotel"

Susan G, London, United Kingdom 31/10/2016

First stay at this Hotel. Through upgrade we had a lovely room - huge with nice terrace onto garden. Room very quiet being at the back. Food excellent in both the Garden Restaurant and Pub. Staff very friendly. Only down side is the Spa. This needs a complete refurbishment. It was frankly dirty. Also the Games Cupboard in hotel needs sorting - filthy and only 2 games with bits missing.

"Weekend Break Stay"

Nick F, Norwich, United Kingdom 31/10/2016

A tired hotel that is crying out for investment. Restaurant expensive for average food and the décor is very 1970's. The staff are polite without being exceptional. We were staying on Tesco vouchers so were not spending our hard-earned cash, if we were then we would have been disappointed.

"Weekend break"

User 30/10/2016

Great hotel, great welcome from reception staff very helpful. Room was a good size double and ensuite, very clean, farmers arms Inn great place to eat, food excellent portions and tasty. Breakfast in the morning at the hotel good selection and friendly staff. Will be going back soon to have a spa day.

"Very good place to stay, usual British lack of attention to detail though."

Larry S, Didcot, United Kingdom 30/10/2016

We booked rooms for a Family re-union/get together at this Hotel. From past experience, we knew it as a good place to stay; very well situated for travel around the North Norfolk area. probably the cleanest bedrooms and bathrooms of any Hotel we've stayed at. In general a lovely place with excellent Staff. First class Swimming Pool and associated facilities. Unfortunately, the usual slip-ups marred a great stay. 'Kettling' and banging from the radiator in our bedroom, reported it but nothing happened as far as I know. Mentioned foodscraps on the restaurant floor after they'd been there 24hrs... So better inter-staff communication is needed, maybe a fault logging system that feeds straight to Maintenance and Housekeeping staff? All in all a great place to stay, expensive food in adjoining 'Pub' but locals obviously accept them.

"Decent enough but a bit old fashioned."

maymany, Canterbury, United Kingdom 25/10/2016

I stayed here for one night on business in the area. The hotel is an old building with more recent extensions. Layout, furnishings and decor in the public area and rooms is really quite dated and could do with modernisation. Despite that, it was clean and comfortable and I slept very well. Breakfast was excellent.

"Wedding breakfast venue"

suki381, Maidstone, United Kingdom 24/10/2016

Really lovely hotel! The staff were all very accommodating and, although running around for a while trying to put into place the very clear instructions of the married couple, (which had been given to staff and organisers well in advance), everything finally came together beautifully. The food was deliciously succulent and great fun was had by all. The evening supper of roast hog went down a treat!! The reception hall looked amazing - a must to see - fabulous room for holding special events. Outstanding help by the young gentleman on reception, who did his utmost to please and sorted all queries and requests within minutes. Rooms were fabulous in a slightly old fashioned way - which made it all the more personal! Definitely worth more visits!!

"Ok for a stop over"

User 24/10/2016

Stayed at Knights Hill for one night. The room was not overpriced, The bedroom with en suite was ok, if not slightly cluttered. Moreover, the decor and furniture was tired and dated. The staff were helpful.

"Comfortable stay in main hotel building"

pob74, Cambridge, UK 24/10/2016

A decent enough hotel for a short stay, with a nice swimming pool and not too far (by car) from Hunstanton. Not a lot to do nearby, but there are a couple of eating options, the best by far being the restaurant within the hotel itself. Despite having all the atmosphere of a retirement home, the food was really good (much better than the pub that's on site). Rooms were a little on the shabby side but perfectly acceptable, and in the main hotel you're somewhat protected from noise from any functions.

"Acceptable "

User 24/10/2016

Our room was perfectly adequate but breakfast was far too expensive for such a basic offering with fruit salad which had obviously been hanging around overnight. We had dinner in their pub restaurant where the service was excellent even if the food was adequate but basic.

"Fantastic staff, gym and rooms"

littlecheeseplease, Kingston-upon-Hull, United Kingdom 18/10/2016

Stayed here quite a few times with the company. The hotel is very friendly and welcoming. The gym and spa clean,with good kit and never over busy which helps, the opening times are generous too allowing an early morning or evening work out or swim. The hotel rooms are always very comfy most have lovely views of the surrounding rolling countryside and are all on the ground or first floor. Breakfast is very good and the hotel has several diner choices in the evening including a pub on site over the courtyard. Staff on reception are amazing and very helpful and cheery, solving problems and helping straight away, especially Ellie N. who was very helpful at sorting a room change and a laundry dilemma I had. The staff on reception are all so helpful. Looking forward to a return here soon.

"Great hotel"

User 18/10/2016

Lovely hotel. Booked for 2 nights and extended it to 3 nights. We had our room upgraded when we arrived to one of the rooms with a patio. Staff were fantastic (I had asked for flowers to be delivered to the room before we arrived and they arranged this for me) Had dinner in the farmers arms (on site pub) and in the hotel restaurant both very good. Used the spa and paid extra for access into the spa areas not included- good but slightly run down but the spa isn't run by the hotel Looking to book again soon.

"great hotel"

Dawn C, Manningtree, United Kingdom 15/10/2016

staff were really friendly and helpful. welcomed us on arrival and gave us tips on places to visit in the area. room was big (room 162) bit outdated and the bathroom definitely needed updating but was very clean and had t.v. and tea, coffee facilities. use of the pool which was lovely and warm and very clean and the Jacuzzi which was great and a bonus as didn't see when I booked. The hotel is on the outskirts of kings lynn and very close to castle rising, a fairly quiet location although I can imagine that when weddings and events are on it can be busy and fairly noisey, but we had no problems, the room was nice and quiet with no noise in the two nights we were there. slept really well both nights.

"Wedding night"

User 10/10/2016

Fabulous Staff were very accommodating Big thanks to tanya Scott Walpole for her kind help and guidance xx Thoroughly pleased with service all rnd nothing was too much trouble Very happy customers Mr & mrs tracey & gary sandercock ?

"Not worth the money "

smudgeweb, Burnley, United Kingdom 08/10/2016

Stayed there for two nights. Room ok but needed a good leaning as for the bathroom that was in need of a deep clean bathroom. Had afternoon tea witch was terrible as was the breakfast. Extremely over priced and over rated

"Perfect anniversary weekend. "

Wilko72, Norwich, United Kingdom 05/10/2016

We have stated here several times before and stayed here for 2 nights in September to celebrate our wedding anniversary and what a lovely relaxing weekend it was. The room was huge and nicely decorated and the bed was massive and extremely comfortable. The hotel staff were helpful and welcoming. We ate both nights in the Farmers Arms pub and found the food very tasty and again the staff were very helpful. The spa was good and the massages we had were great! Having stayed here after our wedding more than 20 years ago, it's lovely to come back from time to time and find it as welcoming as it was back then. Ideally placed to visit many attractions in the area too.

"Good place to stay"

Holttum, London 03/10/2016

A bit concerned when we arrived as near a busy road but we couldn't hear it from the bedroom - with windows closed. Very pleasant stay. Delicious dinner. There is a pool and gym. A little crowded as not only used by hotel guests. Excellent value as used Tesco vouchers towards the cost. Very useful location for visiting North Norfolk.

"Nice and Comfortable"

GourmetGirl42, Stamford, United Kingdom 01/10/2016

Stayed overnight as attending a wedding nearby. Reception staff friendly and welcoming. Room overlooking pretty gardens was comfortably furnished though Pillows on bed a bit on the hard side. Had a sandwich lunch in the lounge whilst awaiting room availability. I have to say it took an eternity to arrive and bread was rather dry but as we only wanted a quick snack we did not complain and put up with it. felt if we had asked to have them replaced we could have missed the wedding!!!!! Breakfast was usual buffet but pleasant enough.

"Leisure break"

Robin W, Crawley, United Kingdom 01/10/2016

This is the second time we have stayed at this hotel and rate it as one of our favourites. The rooms are excellent and the staff are always helpful. There is also a pub attached to and owned by the hotel with good pub food. This is in addition to the Hotel restaurant so plenty of options for eating without having to drive. The location is good for surrounding places to visit such as the estates of Sandringham, Holkam and Houghton and of course the north Norfolk coast.

"Lovely hotel and location "

Nicholas T, Worcester, United Kingdom 27/09/2016

We stayed at the hotel as part of a party of 10 of us, having 5 rooms to go to a ball at Sandringham Estate. The same evening (24th) a wedding was booked so the hotel was full and bar could not be used. There is a lovely pub right next door so all was good. Rooms were very good, the ground floor rooms round the garden are lovely, large and spacious with balconys and lovely views. Unfortunately we had no time to use the spa and pool but it looked great. Breakfast was a little busy with the wedding party, so obviously not the norm, but food was plenty and a great selection for anybody's breakfast menu. Staff were friendly and helpful, all in all I would definitely come back again.

"great 1 night stay"

Bob V, Hockley, United Kingdom 26/09/2016

We have just experienced an excellent one night stay. This was the first time we have used a Best Western Hotel and will certainly use one again. All the staff were helpful and friendly and the breakfast was everything you could ask for. The spa facilities were nice.

"Knights Hill 50% voucher meal"

trickydisc0, King's Lynn, United Kingdom 25/09/2016

Visited here on a busy Saturday night. Sign indicated 45 minute wait for food, but I think it was quicker than that. Staff very friendly and attentive. Food is as you would expect, basic food, mass produced and heated up. But if you are getting 50% off can you really moan. NO. Will visit again.

"Spa and hotel stay"

Kirsty N, Peterborough, United Kingdom 25/09/2016

Excellent lovely hotel, we love staying here. It's always clean and welcoming. Staff are helpful and approachable, professional and polite. The gardens are nice and it's nice to sit outside in the sun with a latte and a cake!

"Friendly staff"

AJH1968, Abbots Bromley, United Kingdom 22/09/2016

I have stayed here several times for business each time the rooms have been clean and comfortable, the staff are great and I have no complaints about the food. The adjacent pub is also ok with friendly staff and good quality food. Probably one of the better Best Westerns in the country in my opinion.

"Relaxing night away!"

Sue C, Norwich, United Kingdom 21/09/2016

Husband & I had a rare day off together, so booked into the Knights Hill Hotel. We were really lucky & had our room upgraded...it was gorgeous. We also used the spa which made our stay the relaxing time together we wanted. Our meal in restaurant that evening also lovely. Staff helpful, friendly & polite. Will definitely go again.

"One of the best!"

wonderfree41, Stowmarket, United Kingdom 21/09/2016

We stayed at this Hotel for the first time recently, and on arrival certainly had a wow factor. I have stayed at many hotels over the years both on Business and family, and must say that this ranks amongst the top few. We booked an executive room, which cost a little more, but well worth it. Our bedroom was large with ample space including a small side area, a cupboard, with an electronic safe, and tea making facilities. There was a large TV and free Wi-Fi. Our bedroom was on the 1st floor which had a good size balcony with table and chairs overlooking the Norfolk Countryside. It was very well decorated throughout, and gave the impression that the whole place was recently newly built. We did not have an evening meal in the Restaurant but did enjoy a great breakfast, although the cost was £15 per person. Again the views from the restaurant were lovely. There was also a fitness area, with Swimming pool and hot tub, but unfortunately this time we did not have time to indulge! . There are other eating options the site. The only observation is that there is not a lift to the 1st floor, so if you are wheelchair bound or have difficulty with stairs, make sure you book ground floor rooms. For us the Hotel was ‘one of the best' and now looking for an excuse to stay again!.

"Best of Hotels"

Lorna W, Cardiff, United Kingdom 19/09/2016

Last week I went with a group of 40 to The Knight's Hill Hotel. I enjoyed every minute of it and my stay in the hotel couldn't have been more comfortable. The bedrooms were roomy and bright, the food was delicious, the facilities were excellent but most of all the staff were lovely - kind, co-operative, helpful and always cheerful. I'd like to make special mention of some of the dining-room staff: Cameron, Cat, Vicky, Jordon and Megan and also of the reception staff, particularly Ellie and a young, blonde, male receptionist whose name I forget.

"Amazing room, Awful food"

chc1603, Suffolk, United Kingdom 18/09/2016

The garden room we were given was absolutely beautiful. Extremely comfy twin beds, spacious bathroom and lounge around. The room itself is in need of a little revamp. That being said the room was spotless and the cleaning staff were incredibly polite! This is where the positives end. The food was absolutely vile! We started off on our first night with slow service, cold food and a waitress who couldn't be bothered to work. I ordered the Pork Belly - it lacked the main ingredient.. The Pork meat! It was a huge lump of fat. The potato reminded me on cold school dinner mash. Just to add a little extra the vegetable accompaniment for the dish was.. HALF A CARROT! (Not chopped..) We thought they may have just been having a bad night as they informed us they were low on staff when we complained. We decided to have room service for breakfast the next morning. It was much worse. Ice cold! A bit of advice - the room is fantastic but eat at "The Deers Leap" about a mile down the road. Fantastic staff and amazing food. Great prices!

"Best hotel in Kings Lynn area by FAR !!!!”"

Gary A, United Kingdom 13/09/2016

Back at the lovely Knights hill hotel again after not being able to stay last time as it was full - often is. I have stayed at this hotel over 60 times during the past 8 years and never once had an issue. Such a great hotel with the best staff, food, service and even wildlife in the gardens - hedgehogs, ducks, rabbits, swallows etc. Am so very happy to be here again. It is one of the very few hotels you can truly call home from home. Would not justify putting photographs in as the hotel website shows in detail the hotel, gardens and facilities.

"Enjoyable Stay"

surveyorbob, Leek, United Kingdom 10/09/2016

The hotel is well located with good on site facilities - this is my second overnight stop and I shall certainly call again when next over there. The on site 'pub' is a welcome alternative to eating in the restaurant and has a good selection of drinks and food at reasonable prices.

"Very nice stay A++"

Steve B, London, United Kingdom 05/09/2016

Great hotel ,food and service. Food was a bit pricey but excellent quality. location in the area was great and would happily stay again. my only one issue I had was the comfort of the bed was a bit hard for my liking but that purely a personal preference.

"Fantastic weekend!"

Natalie S, Reading, United Kingdom 04/09/2016

We had a family weekend and booked 4 rooms plus a table for 15 in the restaurant. I cannot fault the staff and their service, especially Cameron in the restaurant! The food was absolutely beautiful and we were made to feel very special with a separate room just off the restaurant. The courtyard rooms were very comfortable and as a large group we were all together in a block which was lovely. I would thoroughly recommended this hotel to anyone, but for large groups it is fab!

"Coach trip to SANDRINGHAM"

rabbits68, Bromley, United Kingdom 03/09/2016

We were on a coach trip organised by our Garden Center which took in trips to Southwold Cromer, Sandringham and Aldenburgh. We were based at Knights Hill Hotel for two nights. Regrettably the weather was hot so we did not have a really good first night and needed the fan on all night. The room was adequate and very clean. The staff in the dining room really efficient and there was one young woman who went above the call of duty in helping me. The breakfasts were well catered for and again the staff very helpful and efficient.

"Excellent as usual"

gmc039, glasgow 02/09/2016

Have stayed here several times now and would highly recommend. Rooms are always fresh and clean and the bed on our last visit was so comfy. We arrived very late and the 2 night porters were lovely looking after us. Bathroom was clean and spacious with a fantastic shower. Breakfast was excellent both mornings very fresh and plentiful. Only managed to eat here one night in the farmers arms and again very enjoyable. We always look forward to our stay here as we have family nearby and this hotel is in the ideal spot for visiting them. Hope to visit again soon!

"Short Break with Grand Children"

RelaisandChateaux, Derby, United Kingdom 02/09/2016

We were greeted by friendly staff who gave us a spacious comfortable room away from the hub of the hotel as requested. Breakfasts were children friendly, very helpful staff, with a good selection of food for all ages. The pool and hot tub was enjoyed by all ... a definite plus. Hotel is a few minutes away from Sandringham and with the Norfolk coastline a liitle further, we didnt take long to reach other places of interest

"Excellent value hotel stay"

Godfrey L, Lichfield, United Kingdom 30/08/2016

A very comfortable, clean and accommodating hotel. Excellent breakfast. Good car parking. Friendly helpful staff. Highly recommended. It's location is ideally situated to visit the historic town of Kings Lynn, The Royal Home, gardens and church at Sandringham and the beautiful north Norfolk coast and villages.

"Holiday break and vist my son and Granddaughter. "

ianbarlow, Chesterfield, United Kingdom 27/08/2016

Just got back from a two night break We had a lovely stay in a very clean hotel the room we stayed in had just be completely refurbished the breakfast was the best we have had for a long time the staff were very nice and friendly. We will be going back again. Thank you all at Knight's Hill Kings Lynn.

"Holiday in Kings Lynn"

User 25/08/2016

Stayed at the Knights Hill every year for the past 5 years for a summer break. Hotel is comfortable, offers a high standard of rooms with views over the gardens and choice of pub food or first class dining room. Staff are so friendly and really work hard to give guests a great experience.


User 25/08/2016

Perhaps I expected more from the venue of princess Diana's hen party. It's a little tired sadly but comfortable. The staff didn't seem particularly happy either but they were pleasant enough. We were in an outside room, looking a little 'Butlins chalet' from the outside sadly which spoilt my impression and experience of the place really which I thought was a Georgian Manor House only hotel. However once inside the room it was like any other 3- 4 star hotel room. Functional. But very clean at least. The attached pub .... Well. Don't even go there. Tired and run down- with tables still covered in dirty plates and glasses even though the place was practically empty. When asking for a clean glass (mine was crusted in ?old food) the smile of the bar server soon disappeared and went sour. I did not complain at all, just asked for a clean glass! However the saving grace... The a la carte menu within the hotel - which was excellent and definitely prepared by a chef who knows his quality produce and how to cook it superbly well. Well Worth the money. If the restaurant was a little more intimate to match the food and the views I'm sure it would draw more than the few diners that we saw. On the whole disappointed sadly.

"Pricey basic food"

Trish F, Fakenham, United Kingdom 24/08/2016

Pricey for basic food. Two fishcakes, chips and tiny undressed salad for £11. Lighting inside the bar area where we had our meal was so dim I could hardly read the menu. Definitely not a gastro pub. Would hesitate to go again. The whole bar/restaurant area could do with refurbishment, its dark furniture and dull carpeting should be updated and better lighting installed. It could look so much more attractive with a little thought.

"Good but could be better"

Johnwsm99, Weston super Mare, United Kingdom 23/08/2016

Stayed here several times in the past both pleasure and business, good location for exploring the North Norfolk coastal towns and villages with Sandringham and Holkham Hall nearby. Facilities include spa, gym and onsite pub as well as the hotel bar & restaurant. Good parking and nearby supermarket with filling station. We stayed for 3 nights in a premium room with balcony overlooking the gardens, or with small patio at ground floor level, these rooms recommended. We had Sunday lunch in the main restaurant, food & service good but décor needs updating and the plastic topiary dumped. A great pub restaurant is the Orange Tree Inn just up the coast, a bit pricey but quality and award winning. On this visit we did experience some annoying minor issues with the hotels systems, the balcony had not been cleaned and promises to sort it didn't happen, our confirmed rate included breakfast but Reception records didn't, and our newspaper orders were wrong. I hope this was just a blip but management need to ensure attention to detail is maintained. So normally a good mid range hotel and cheaper than some of the boutique places that have sprung up in the area, but there is strong competition if standards are allowed to slip.

"Overnight stay in August 2016"

yvonne709, Harpenden, United Kingdom 22/08/2016

Could not fault the room as clean and spacious. The meal in the dining room was good and service was excellent. Service in the pub next door was slow and staff seem inexperienced. We booked this hotel partly for the spa facilities as they looked great on-line. Was very disappointed with the swimming pool and specially the changing rooms. Dirty, grubby, badly in need of decoration, steam room with no steam and what made it worse the girls on reception were obviously not busy but did not make time to clean the changing rooms and pool areas from hair and smelly old towels. They had time to chat amongst themselves though !! Pool area dark and in need of more light as dingy. Main reception area bit dated and in need of refurb

"Spa day & Afternoon Tea"

User 22/08/2016

This place is in need of redecoration, refurbishment and retraining.Was here on a sunday for a spa and afternoon tea package. The spa looks old and tired and the hairdryers are pretty useless! Our mud serail treatement was far too hot, felt like our noses and eyes were burning. Afternoon tea was served in the hotel which looks again tired, dirty and old! We were served soggy sandwiches and the young staff in there were openly talking about getting drunk on their nights out and when the phone rang the girl loudly said oh for gods sake. Real shame as could be much better.

"a fine out of town hotel"

trevor t, Cambridge, UK 20/08/2016

We stayed at this hotel for a weekend and we would recommend it to other travellers who don't mind staying out of town.The hotel is situated on a main road north of Kings Lynn and as such is not convenient for the town nor is it within walking distance to anything really. However, pretty much everything about the hotel is very good or excellent. Our accommodation was spacious and surprisingly quiet, given the closeness of the hotel to the main road. We did not notice any traffic noise during the night, even though we had the windows open. The staff were all very friendly attentive and efficient, We had dinner there for two nights an were very pleased with the quality of the food. The dining room has good views over the Wash to Lincolnshire and the grounds are very well maintained. The hotel gym is very well equipped and there is a pool although we did not use it. we would stay in this hotel againm if we were in the area

"1 night stop over"

Harry G, London, United Kingdom 19/08/2016

I stayed here as the final part of my visit to Norfolk - after staying in a quaint cottage in Blakeney , we opted for the 1 night stop over after we went to Sandringham House. The room was a good size and they accommodated 2 adults and 2 kids. However, it is dated and windows are old and paintwork dried, peeling and cracked. The worst thing was the slug trail I found next to and under my bed as I went to sleep. I didn't dare say anything as it would alarm my wife and kids. Not acceptable in a hotel. The swimming times are rubbish. On arrival we were delayed due to traffic. We fed the kids in a pub across the road as the hotel does not allow guests to eat in their restaurant until 6.30pm. When we went to the pool for a very quick splash with the kids who were already in their swimming costumes, at 5.50pm they denied entry even for 10 mins for my children. I was absolutely shocked with the guy at the desk. Who point blank would not allow my kids a quick dip. There were other children in the pool already. On complaining- the hotel manager said their insurance does not allow children to swim after 6pm. It was summer and we had nothing at the hotel to entertain the kids- it's not child friendly at all - In fact the hotel was dead. No atmosphere and boring for adults as well as kids. The bar didn't have a cocktail menu and did not serve non- alcoholic cocktails. Only bears wines and spirits- poor show. It's s shame as I chose this hotel for its pool and the good reviews. I don't think it deserves the rating it has.

"Book to avoid disappointment as this place is popular"

Sharon S, Norwich, United Kingdom 19/08/2016

Great place to cities, next to the Health Spa. Carvery is excellent in addition to a menu of grills, salads and chicken dishes. On the main road it's also a hotel with plenty of parking. Book to avoid disappointment though as it's often used by customers as a meeting place for people attending the local Crematorium. Also it has a Spa and pool next to it in addition to sleeping facilities.

"FAMILY STAY - two nights"

George H, Manchester 18/08/2016

I say its very good because of the price we paid. For other people who would expect more for the money, they may not be so pleased. The best thing was, the place was exceptionally clean. Staff were always around to help. They seemed to be having a few problems with internet service and clean towels but this did not stop them from providing a good service. The swimming pool was well equipped and again, very clean. We stayed in a room near the restaurant / bar area but other guests and staff were very mindful of others staying in the hotel and this did not stop us from getting a good night's sleep. The outside bar area was very pleasant and well maintained. Excellent place to stay on a stop over.

"a really poor venue"

vindiboy238, King's Lynn, United Kingdom 18/08/2016

Here for an afternoon conference. had lunch of a quality more akin to a poorly run staff canteen than a hotel. It was poorly presented and lacked any taste and finesse. The whole place is furnished with a lack of style, littered with cheap 70s furniture and especially in our conference room grubby around the edges. Our table cloths were stained by an earlier meeting and if the cleaners care to look up to the ceiling they will see debris dripping down from above the table by the door. The room (little barn) has no air/con so the doors on a very warm day had to be propped open, so we had to contend with road noise from the adjacent Kings Lynn bypass. The coffee served was luke warm and of the poorest quality you could imagine. The disabled toilet was locked so that anyone disabled had to wheel themselves back to the reception in another building and request a key. This is unacceptable and the Management should know better than to discriminate in this way. This hotel I believe is part of a group owned by a non resident American and supervised by a manager 25 miles away in an office in Swaffham. The Ancient Mariner in Old Hunstanton is under the same ownership and suffers from the same lack of style,quality and hotel/pub management skills. Unlike the Ancient Mariner this hotel has very friendly staff.

"Best Western Plus Knights Hill Hotel - Appalling Treatment"

Cara K, Manchester, England, United Kingdom 17/08/2016

I am absolutely appalled at the treatment I have received this evening by The Best Western Knights Hill Hotel Kings Lynn Norfolk. This booking was made over a week ago and I arrived at the hotel at 8pm to be told there was no accommodation for me and redirected to an inferior hotel with no facilities, bar or food available. I had telephoned the hotel in advance to advise I would be arriving late and check dinner would be available. No one from the hotel contacted me in advance to warn me of the problem. As a woman travelling on her own security is of the upmost importance. I deliberately booked a hotel with full facilities so I would not have to leave the premises for anything and to be prepared for an important presentation at QEKL Hospital tomorrow, I am appalled a room could not be found for me. I am even more appalled that whilst I was being given my alternative hotel details a single man arrived and checked into the hotel. When I questioned this I was fobbed off with excuses of a large party causing an overbooking. This is totally unacceptable. I request a full investigation into this matter and appropriate compensation for the disgraceful way I have been treated.

"Great break and spa"

dek1979, Shifnal, United Kingdom 16/08/2016

Just return from a spa break. Hotel was lovely, large bedroom with a good shower. Had a good nights sleep. The full breakfast was a good start to the day. The spa was first class with excellent staff, who were helpful and happy to help. Overall a lovely break.

"Anniversary weekend "

User 16/08/2016

We stayed here for 2 nights as part of our anniversary celebrations, the hotel is lovely and what I call oldy woldy which I love. It still carries features from before it baca me a hotel, we had a master room with a patio that looked out onto the walled gardens. The rooms are massive we was really surprised by their size. The spa and pool area was lovely and the girls in the spa were really friendly and we had some lovely treatments


Janet G, LEICESTER, United Kingdom 15/08/2016

I was very pleased to have a clean simply furnished room which was clean and reasonably recently decorated. A little tired. Would ask for same room again, but with softer pillows.Three nights would be enough I think, but great for a stop over. Breakfast was excellent.

"Beautiful setting, good rooms, super staff"

Sue T, Bexhill-on-Sea 14/08/2016

Some 4 miles outside King's Lynn, set in a lovely location with beautiful gardens this is an ideal location for exploring the area, The hotel lies in extensive grounds, the rooms are comfortable (ours was on the ground floor, looking over the gardens), the staff are all friendly, yet professional and knowledgeable, breakfast offers a multitude of choices, and dinner is excellent. All together well worth a stay for something just a little bit special.

"Good portions"

Jules2301, King's Lynn, United Kingdom 10/08/2016

Went for a girlie stay at the hotel and we had breakfast delivered to our room. It was very very nice with good quality products. We ticked pretty much all the choices on the card and were pleasantly surprised to have it all delivered to our room the next morning. My friend and I were very impressed with their breakfast and look forward to going for our next jaunt.

"Lovely hotel"

User 09/08/2016

Beautiful hotel very comfy rooms and spacious with everything you need thanking Kellie neale Victoria Smith and Susie Smith on reception and Stacey green Stacey ansell groves and Lauren George in the barn first class service ladies!! Breakfast was gorgeous and lots of it food inborn was varied but lovely our room looked over garden beautiful grounds

"Somewhere different from the Dukes Head hotel "

User 08/08/2016

Normally stay at the Dukes Head in the city centre. Wanted to stretch the wallet and try this place. Nice tentative staff and great surroundings. The room was great with a great view and spacious. Actually they changed my room from ground floor to upper floor which was lovely. The bed so comfy. It probably been the best bed I've slept on as they have the thickest mattress cover ever felt. The gym is well equipped and does what it should do, to work out. Wish I used the swimming pool but forgot my swimwear. Didnt really eat at the hotel as I went into the city for a walk and ate at pizza express. Will come hear again.


User 07/08/2016

Lovely hotel beautiful grounds, reception staff very friendly and polite. Rooms spacious with everything u need shower gels to shampoo and conditioner.. Hairdryer iron and ironing board. Facilities to make yourself a drink.. Plenty of seating in the rooms too. Wifi code is given with the key. All very clean and to a high standard.. Lovely gardens which ground floor rooms have doors opening and table and chairs for you to relax. Hotel is very clean and tidy. Breakfast is fab plenty of variety to choose from. From full cooked English or yoghurt and fruit, pastries .. Fresh juice tea and coffee. Overall fantastic stay. Would definitely recommend this hotel

"Another visit"

28christine_b, Tadcaster, United Kingdom 06/08/2016

Back again still as good, staff very nice lovely big room looking over the garden, very peaceful. Breakfast buffet style nice variety and plenty. We used the farmers arms for evening meals busy but nice food and reasonable priced. I used the swimming pool after we had been out for the day which is relaxing. we like the position of the hotel we can get to different places easy sandringham is not far away nice for a walk in the grounds and woods.

"Great service and staff were amazing friendly"

User 04/08/2016

Our visit to this hotel was amazing, the staff were wonderful and helpful and friendly. A young called Cameron who works there was very friendly and helpful and made every effort to ensure we were taken care of. As a result of this great service we will return and highly recommend to our family and friends.

"A relaxing stay"

andy M, Stamford, United Kingdom 01/08/2016

We booked one night on a bed & breakfast summer deal. The hotel is easy to find just, next to the Knights Hill roundabout. There is ample parking in front of the converted farmhouse. We were greeted by a friendly receptionist, who gave us relevant information about dining times, use of the internet, pool & gym. Our room on the ground floor gave us a view of the well-kept walled garden. Facilities in the traditionally decorated room were: T.V. with all of the Freeview channels; kettle with 5 types of tea; coffee; chocolate; biscuits; a safe; a fan; an iron & ironing board. We made use of the complimentary swimming pool, Jacuzzi & sauna, in a separate building next to the hotel (there is also a steam room and gym). The changing rooms are large, with lockers (£1 refundable) and 3 showers with shower gel in dispensers. Towels are provided free of charge. We had a good night's sleep in comfortable beds, and did not hear any noise from the roads nearby. The breakfast buffet was in the Brasserie overlooking the walled garden. We were shown to a table set for 2 and asked if we wanted tea or coffee. There was a good variety of tasty food, the cooked food was nice and hot. All of the staff were friendly, polite and helpful and I would highly recommend a relaxing stay at this hotel.

"Lovely Hotel"

Jackie L, Kettering, Australia 31/07/2016

On arrival this hotel was not as expected, the website does not do it justice. On arrival, staff are real friendly and dealt with us like true professionals. The hotel is well situated, we had business in Wells on Sea. And we added a couple of days as a short break. Room lovely and clean, nice and quiet on the 1st floor. We had room service which we had no complaints. Food was good and hot on arrival.

"Knights to remember"

User 30/07/2016

We always enjoy visiting this hotel so near to Sandringham and King's Lynn. It is comfortable, has a very relaxing and welcoming atmosphere and a superb swimming pool and facilities. A good choice of food available including the Farmer's Arms and an ideal location to visit local attractions, on this occasion the King's Lynn Festival and Lesley Garrett in concert.

"Lovely Hotel. Shame about the Coffee"

manathu, Norfolk England 27/07/2016

The first thing you notice when entering this hotel is how friendly the staff are. Everyone is enthusiastic & keen to help. We were in one of the superior rooms. It was quite large, well designed with a balcony. It was great to sit & chill watching the rabbits in the grounds. The Farmer's Arms pub was very popular not only with guests but also local people. However the food was not great. We preferred the hotel restaurant which although more expensive was well worth the money. The breakfast was buffet style. Very good choice of menu & the local bacon & sausages were very good indeed. The only criticism I have is that although tea & coffee were provided, if you wanted an expresso, latte or cappuccino you were charged an extra £2.75 which frankly I thought was quite cheeky. We thoroughly enjoyed our stay and can't wait to return.

"General experience of hotel."

Richard B, Bishop's Stortford, United Kingdom 27/07/2016

The hotel is beautifully situated, the staff friendly and the standard of cuisine we sampled at dinner was excellent. The ground floor rooms can be rather 'public' if care not taken! Some patio doors/windows a bit awkward.

"Lovely weekend break"

Maryam T, Romford, United Kingdom 26/07/2016

The hotel was beautiful, lots of parking, staff were helpful and professional without being over attentive, the room was very well appointed. The spa was very well staffed, everything was explained about the treatments and the whole experience was excellent.

"Ideal place as a base for exploring Norfolk & the Fens."

Richard M, Fowey, United Kingdom 25/07/2016

This was a base for two working days in the area. The hotel was booked in advance. The reception was efficient, and the room well appointed with all the essentials. Two floors in a old farm style building with a long wing. The rooms look out over the flat Norfolk landscape not far from Sandringham. The first evening meal in the 'A la Carte' restaurant was pleasantly served, and the meal well cooked and reasonably priced, with a good wine available. Breakfast next day was a reasonable mix of options of full English or continental. The following evening we had a dinner for 4o in the adjourning Barn which was not particularly special, but convivial. Overall a pleasant stay without anything special to recommend a return.

"Weekend stay"

adelaide1313, Greater Manchester, United Kingdom 24/07/2016

We have stayed Friday through to Monday and the service was excellent The room was not what we booked and was changed straight away no issues. Very clean room. The breakfast was very good great choice of breakfast hot and cold. All the staff very helpful. Would stay again.

"Spa break"

firstladyuk, Suffolk, United Kingdom 23/07/2016

On arrival the hotel didn't seem to bad , the rooms need updating, but are comfortable although my tv didn't work most of the time , the spa is very depressive, and very very basic ,staff were lovely but the surrounds etc need a lot of attention, food was ok but service in the evening was a little slow .

"Average room great staff"

Coffeeshowerbed, Penrith, United Kingdom 21/07/2016

Average room. No air conditioning at all. Room to hot for sleep. Staff helpful and polite. Breakfast poor. Cooked items sit around for a while and are warm to cold when you eat them. Coffee 1 out of ten. The worst coffee ever just like tasteless brown water. Tastes like very cheap instant served in a posh metal coffee pot.

"wonderfull staff"

chazlane97, margate 21/07/2016

we arrived during an absolute down pour,the staff at reception we great,friendly ,welcoming andso helpful with our luggage. the room was fantastic,the bar staff quick and attentive, our only small problem ,which was the cause of much laughter and much discussion was the cheese and chutney sandwich ordered from room service that arrived with a large portion of mango chutney( for curry ) on it. would gladly recommend this hotel and its wonderful breakfast to anyone


Rachel D, Peterborough, United Kingdom 20/07/2016

Had our wedding here on the 30th April and it was amazing. All the staff were lovely, the food was amazing! The venue it's self is gorgeous. We had a lot of family who travelled a long way and stayed the weekend at the hotel and they all said how lovely it was. The rooms are lovely. Breakfast or dinner over looking the gardens is beautiful. Only a few minutes drive to sandringham which was lovely for our guests, some of them even got to see the queen drive by on the sandringham estate,which they were over the moon about!! We are so happy we chose knights hill, honestly was a perfect day, thanks to the lovely staff. Thank you.

"Comfortable "

angewink, Wigan, United Kingdom 20/07/2016

Stayed here as an attendee at a conference. Comfortable rooms. Quiet and not disturbed by other hotel guests. Huge bathroom. Breakfast was plentiful and tasty. Good selection. Staff were friendly and helpful. Delegate rate was available. Seems to be set in lovely grounds. Nice hotel. No problems.


vicky n, Doncaster, United Kingdom 20/07/2016

It was ok but..the weather was hot and the room had no cooling facility. The bath/shower cream dispenser was at standing height and so couldn't be reached from the bath. And at breakfast the staff were business like but not friendly. We were served breakfast with staff that didn't know how to smile. They whip your plate away when you havnt finished and you are seated at tables that you can eat on but have no space for newspapers etc. Breakfast was tasty although black pudding would be nice. Also there is a terrible creaking door going to the kitchen which I sat near. Really annoying. To be fair the bed and pillows made for a comfortable nights sleep but I cannot abide grumpy Solomon staff with no personality. My husband even told them something about his journey and they just ignored this when booking in as if they weren't allowed to converse.

"Another Perfect Stay At The Knights Hill!"

375Christopher1983, Ipswich 16/07/2016

This hotel is really something good - especially as we had the room we had last year (Room 47) which is a King Size room with a adjoining Single only accessed by the main room - perfect for us a family of three adults (me and my semi-retired parents). Room spotless - my single room also spotless, fab modern but traditional main bathroom and shower room (for the single room) - fantastic dual aspect room in the newer part of the hotel. Staff very friendly as last year, breakfast fantastic buffet style which I prefer, and a great pool and hot tub in the leisure centre opposite. This Best Western is still currently joint top with another fab one in Lincoln - so if we did come back to North/West Norfolk again we will certainly stay here again!!!


User 16/07/2016

The reception staff are always very friendly and will do anything to help. The rooms vary from very old, a little dated and looking like new depending on which part of the hotel you stay in. Obviously the newer side is much better. But all rooms seem to be very spacious and clean. In every room there are the facilities to make drinks - coffee, tea, flavoured tea and Cadbury Hot Chocolate and some biscuits to enjoy alongside. Breakfast is very basic, you can have a fry up, toast, mini croissants, yogurts, tinned fruit with apple or orange juice. I haven't tried the pool area but have experienced the very dated gym. The weight section is like entering a museum of antic weights and machines in some bodies converted attic. The pub opposite is erm... Let's say limited. It's worth a trip out to the town for something to eat.

"Perfect bubble of protection"

User 12/07/2016

The hotel room was comfy and superb. The food was delicious and abundant. The hotel staff were friendly and very helpful. The prices were very reasonable. The dining room view of the grounds and bounding rabbits was joyful and very calming.

"Good once you get past check in!"

LittleDollyUk, Lichfield, United Kingdom 09/07/2016

This is the second time I have stayed here and have been happy both times. The first time check in was very efficient, however this time I arrived 15 minutes before official check in. The receptionist didn't even check to see if my room was ready, just told me I would have to sit in the library, so I did then duly waited my turn to check in with the three other people! My room was well maintained but very hot with no fan, although I realise they don't advertise air con so I can't complain, but bear this in mind if you think it might be warm when you stay because it really was unbearable! I attended a meeting in the Great Barn and we were looked after by Stacy Ansall-Groves and Ellia Neale who were very helpfull and attentive, so I thought I would give them a mention - thank you. The following day I used the leisure facilities which were good but busy with the local old folk who all seemed to know each other and have no regard for strangers! Overall I wouldn't hesitate to recommend this hotel.

"Knights Hill Hotel, King's Lynn"

Barbara G, Bishops Stortford, United Kingdom 07/07/2016

Very pleasant hotel with nice grounds for a stroll. Staff were friendly and helpful, room was clean and comfortable and food was good. Situated a few miles from King's Lynn town centre it is a short and reasonably priced journey by taxi. Saves having to look for and pay for parking. Kings' Lynn museum is worth a visit and lovely walks through the park. A short drive to Hunstanton.

"Leisure break"

Lynda D, London, United Kingdom 07/07/2016

Nice friendly hotel, breakfast average evening meal excellent. Surroundings nature friendly and easy on the eye. Staff helpful and pleasant. Easy to park with easy access to Sandringham Estate and Kings Lynn.

"Weekend stay for a family wedding."

1Norfolkdumplings, Norwich, United Kingdom 04/07/2016

Staff were all very friendly and accommodating, hotel was very comfortable. We upgraded the brides room as a surprise and the reception staff could not have been more helpful. We had room 41which was spotless and surprisingly spacious. We had a family meal in the hotel restaurant on the evening before the wedding and the food was very good. Breakfasts offer a good selection and again was of a good standard. We would not hesitate to return, you know what you get with the Best Western brand and this one certainly lived up to our expectations.

"Nice stay in a great room"

User 04/07/2016

On arriving at Knights Hill I was given a complimentary upgrade to a wonderful room with a balcony over looking views towards Kings Lynn. Room was well equipped and the Pub within the complex offered good traditional dishes. will definitely be staying again

"Very nice hotel with friendly staff."

macsporran, UK 03/07/2016

Used this hotel for a weekend break (courtesy of Tesco Reward vouchers) and was pleasantly surprised with the quality of accommodation and friendly courteous staff. It's an ideal location for exploring the surrounding sights - notably Sandringham House which is only 5 minutes away. Excellent breakfasts, and we dined there first evening and found the food was very good, although the restaurant was perhaps lacking a little in atmosphere. I'd certainly recommend for the kind of stay we enjoyed.

"3 nights b & b at Best Western, Knights Hill Hotel & Spa, Kings Lynn"

A A, bedfordshire, United Kingdom 29/06/2016

Staff were polite, friendly and happy. Our room was fabulous. We had a balcony with lovely views. Maid service everyday. Self service breakfast. Everything you could wish for. We dined in the Brasserie restaurant in the evening and the food was lovely. Nice having the use of the pool. Hotel provide towels and robes. Everywhere spotlessly clean. Great location for exploring/sightseeing. We had a fantastic weekend and will definitely be back.

"Average "

Mahala C, King's Lynn, null, United Kingdom 24/06/2016

After the most wonderful morning at the Spa. I decided to bring my mum over for afternoon tea. We upgraded for a glass of prosecco. Sandwich bread was going stale the cakes also. The scones were the best part. Would not go back. For my review of the spa please go to the spa page because it's absolutely AMAZING

"A good choice"

holidayqueen3, cambridgeshire 23/06/2016

We booked this hotel - 2 rooms for ourselves and my daughter & husband for 2 nights. It is set just off a roundabout but you are not aware of any noise from traffic. The rooms were lovely, we had one in the old part of hotel and my daughter had one in the newer part. Both were well decorated and different rather than all being the same. There was tea, coffee & biscuits in the room and also hairdryer and ironing board if you needed it. Plenty of bathroom toiletries including bath crystals. There is a pub in the grounds so we had dinner here the first night, classic meals served at reasonable prices and the next night booked a table in the Hotel restaurant. This is a nice room and service was good, all English speaking staff which makes a change these days. The food was good too. Breakfast is in the restaurant and if weather is good there are tables outside on hte patio. There is fresh fruit, yoghurts,cereals, bread, buffet cooked breakfast and pastries. The hotel is a short drive from Kings Lynn and about half hour from Hunstanton. Sandringham is nearby too, so plenty of places to visit. My daughter and I also made use of the swimming pool and jacuzzi which was nice at end of a busy day before getting ready for evening meal. We will definitely return and thanks to the staff for bottle of wine left for my daughter for her Birthday.

"Nice weekend break"

sharonenglandjm, Wickford, United Kingdom 23/06/2016

We had a nice weekend break here. Food was good. Not as much "grounds" as I thought there was gonna be. Staff were friendly and helpful. Within walking distance (1 mile) of Castle Rising (a ruin of a small castle) Bus service goes right outside the hotel and will pull in to pick you up, goes into Kings Lynn.

"My mum's hen party"

jessicahladkyj, Feltwell, United Kingdom 19/06/2016

I visited Knights Hill for my mum's hen party and stayed for one night, the rooms were very nice and staff were all pleasant, the food was lovely, Harriet from the Restaurant was incredibly helpful and made our stay easy and very enjoyable, great service. Definitely recommend the hotel and the spa is lovely also with very nice facilities ??

"Much better than we expected"

User 18/06/2016

Lovely hotel, well situated with everything there to make it a very comfortable and enjoyable stay. Never stayed at a Best Western before and if this is anything to go by, we will definitely do again.

"Business Stay"

Christine S, Kings Lynn, United Kingdom 17/06/2016

Comfortable, clean well presented hotel and room. Friendly, polite and helpful staff. No air conditioning however individual balcony in which double doors can be opened with privacy and security. Did not use dining facilities or room service so unable to rate these areas. Gym small but adequate, reasonable size indoor pool.


Valerie H, Fleet, United Kingdom 13/06/2016

This is a very well appointed hotel in a location convenient for the North West Norfolk coast. Good food, excellent leisure facilities. This is our second stay, we will be back when we can afford it again!

"Everything you could want"

oliver5125, Harrogate, United Kingdom 11/06/2016

A very handy location just east of Kings Lynn and near to the Sandringham Estate, this combines rooms in the main building with a spa/swimming pool and two ranges of outbuildings housing larger family rooms. For dining there is an on-site pub "The Farmers' Arms" or a more formal restaurant off reception. A very professional check-in and nicely appointed bedrooms and en-suites make this an ideal overnight stop, but a longer stay would be very pleasant as there is lots to see in the area. The hotel rightly prides itself on its lawned grounds with a profusion of shrubs and flowered borders that make for a splendid view from the picture windows of the the bar and restaurant, There is also an adjoining meadow where whole families of wild rabbits chase around, oblivious to the busy A148 that passes by not far away. For the guest too, you could easily imagine you are in the depths of the countryside.

"A very nice hotel with great service."

User 08/06/2016

Visited the hotel in connection with our visit to Norfolk. We were very pleasantly surprised by the quality of the hotel. Great rooms, good beds, very good breakfast, nice surroundings and friendly staff. We did not try the hotel restaurant, since there was another restaurant next to the hotel which was very nice. The hotel is highly recommended.

"Not as Promised"

Eyal P, Cambridge, United Kingdom 06/06/2016

Gardens, which I expected to be huge, are nice but very small. Noise from water/boiler pipe in bedroom was not resolved by staff, and was annoying when trying to put my kids to bed! The location is nice, and the rooms in general are not too bad, and quiet from the outside...

"Excellent "

vickeeble, essex 06/06/2016

Had the pleasure of staying here for two nights recently and just wish it could have been longer. From an efficient and speedy check in to the time we reluctantly took our leave, nothing was too much trouble for any of the staff. We had been upgraded to a superior room that was so huge my wife and I almost had to phone each other to hold a conversation. We spent an hour or so I'm the delightful fitness centre before partaking of a meal in the hotel dining room which was excellent value. My wife had duck and I had lamb chops for our main course and both were delicious. From the dining room you can look out to an adjoining field and count the number of rabbits out there. If you're really lucky you may even spot some deer - we saw one. Breakfast next morning was one of the best I have had in a hotel with a very wide choice. If you wanted kippers or haddock that was available at a small surcharge. We stuck to the traditional full English and unlike some buffets, everything was piping hot. On the second evening we dined at the Farmer's Arms, which is a pub/restaurant in the hotel grounds. Initially we were told that they were full but when we looked in later another staff member told us that they always kept some tables back for residents so bear that in mind. We would have been most upset if we missed out due to misinformation. However this was the only blot on what was overall a very pleasant stay

"Very enjoyable stay at Best Western Knights Hill Hotel"

robhstrother, Prenton, United Kingdom 06/06/2016

Very enjoyable relaxing 2 night stay. Superior room very spacious. Comfy bed. Nice meal in Garden Restaurant. Excellent breakfast. Also a pub on site selling local real ales if you like beer. Very friendly staff made you feel very welcome. Close to Sandringham.

"Spa break with mum"

ccharlie99, Dunstable, United Kingdom 02/06/2016

Stayed last weekend for a spa break. The room was immaculate and beautifully decorated. We had breakfast and dinner in the hotel as part of the package and again the food was outstanding. Both the quality of the food and customer service was very impressive. Highly regarded. A 5 min drive from Sandringham Estate made the location ideal. Spa treatments were very special and we received an amazing massage and facial each. Only thing I didn't know was the spa was in another building adjacent to the hotel but it's not a deal breaker. Can't rate this venue highly enough. Well done Knights Hill team!

"Knights Hill Hotel Kings Lynn"

GML766, Bedfordshire, United Kingdom 02/06/2016

Very nice hotel, lovely room, all facilities. In-house restaurant is quite expensive but there is the alternative pub, the Farmers Arms, which is reasonably priced but across the courtyard so when it's raining or windy you get wet or blown to bits. Breakfast was buffet with excellent selection. We ordered a morning paper but this did not arrive. There is no lift so people with mobility problems need to request a ground floor room.

"Short break"

User 02/06/2016

Booked for two nights but stayed an extra night as hotel so comfortable. Restaurant excellent - food, service - the whole package. The pool was an added bonus we every day of our stay. Reception staff really helpful and polite.

"my sons wedding.dave and amy."

Dave F, Norwich, United Kingdom 31/05/2016

very well looked after,upon arriving until departure.rooms were great and very comfortable.staff were fantastic,esp night porters who had to put up with the occasional noisy reveller...it was a wedding after all !!.

"Excellent hotel "

markyboy12, Milton Keynes, United Kingdom 29/05/2016

Good hotel with staff who can't do enough for you. Conveniently located for many places in Norfolk to visit. Recommend walking down to Castle Rising. A lovely non commercially focused castle worth visiting. Very quiet and clean hotel. Thank you for making our short break stays in Norfolk even better.


JoJoSharp, Cambridgeshire 27/05/2016

From start to finish this was just a perfect break in a beautiful hotel. The staff could not do enough to help us and nothing was too much trouble. Victoria arranged a room upgrade for us before we even arrived as it was my partner's birthday. We were travelling with our young baby and everyone was keen to help us in any way they could. We had massages which were lovely and Kayleigh in the spa was more than helpful. The pool area was really nice, and not at all crowded. Our room was HUGE! with a gorgeous balcony and great views! The bed was comfortable and the bath was extra large, much needed after a long day! We ate in the hotel restuarant the food was exquisite, as was the service. Emily, our waitress was delightful, chatty but not intrusive and made sure we were well looked after all evening. We will definitely be back!

"Great staff, great location "

User 26/05/2016

We have just come back from a great stay at the Knights Hill Hotel in Kings Lynn. The feedback is as follows: 1) Great Location easy to get to from main road and ideally located for visiting north Norfolk. We visited Holkham 30 mins, Sandringham 10mins and Hunstanton 20 mins away. 2) Main restaurant good with great staff. Took our children (6&10) and they had meals with us which was great. 3) Great Lesiure club with pool etc. 4) If you are going to eat in their pub book as they are very busy. We chose the bistro in the main hotel instead. Would definitely use again. Enjoy

"Bathroom lets it down"

Sophie2495, Buckinghamshire, United Kingdom 23/05/2016

From the outside it looks beautiful but the rooms are quite outdated. Our room was very spacious which was great and the bed was surprisingly comfy. The windows open fully which was handy as it was quite warm at nighttime in the room! There were plenty of tea and coffee sachets in the room including green and fruit teas. There were not one but two hairdryers included! The only downside was the old fashioned decor and the bathroom. The bath was one of those green ones with a shower curtain rather than a shower screen. I didn't use the spa facilities as we were attending a wedding in nearby Wolferton and ran out of time. The breakfast was a mixture of cooked and continental which was lovely! We had dinner in the farmhouse restaurant which had a lovely atmosphere and pub food was delicious and reasonable. Even though as a whole it was a pleasant stay, we were part of a large group booking so we had a discount and I'm not sure if I would be willing to stay again at the normal room rate.

"It's a safe bet..."

User 18/05/2016

If you are in the area and needing somewhere to stay you would be OK here. It has a nice pool and health spa which is not high rent by any means but a good added extra en gratis with good service and friendly staff. It is joined to a pub/ restaurant so food and drink are on site no need to go off piste looking for food at the end of a long day. I don't generally like best westerns but this one was fine but me. Old but spotlessly clean well maintained room comfy and spacious.

"Great hotel at a great price"

harrogategal, Harrogate, United Kingdom 10/05/2016

Stayed here for three nights and it was the best hotel I've stayed in for comfort and a luxury feel to the room. Really clean and comfortable and the staff were efficient . The swimming pool is a decent size - didn't try the spa though. Would stay again though maybe I'd stay at the back... it can be a bit noisy at the front where I was .

"Great Location for Sandringham House"

Tanya-Glen, Dartford, United Kingdom 06/05/2016

Check in was easy, our room was on the first floor #141. No lift but for the small amount of luggage the stairs were not a problem. The room itself was spacious and the requested balcony was also a bonus. The room has a safe, suitcase stand, coffee and tea making facility and a desk for a laptop etc. NO fridge. The Queen size bed was firm enough for us and provided two nights good sleep. Despite being near the stairs and having an adjoining room both nights (Including a Saturday) were quiet. The bathroom was an adequate size with a choice of mirrors, we are not lovers of the shower in the bath which this room has... Also the positioning of the toilet means that you have to lock the door in order not to have your knees bashed!!!! The soap dispenser is on the wall at the back of the bathtub and using it was not really practical with the shower running. The swimming pool was good when quiet but at busy times lane swimming was hard work. Both the steam room and sauna were good but the Jacuzzi hoggers made it a No Go zone. You need a £1 coin for the changing rooms and could not find a drier for wet swimwear. Breakfast both mornings was good, choice was limited and the fruit bowl on the second day looked tired. Cleanliness was very good throughout but we did find a 'blue tablet' on the stairs leading up to our room, we reported it at reception and again as we checked out the following day. Restaurant choice for the evening meal is limited and we will need to do some research on the food front if we were to stay again. Our Ratings for Room #141 Size 9/10 Cleanliness 10/10 Shower 5/10 Queen Bed 9/10 Amenities 8/10 View from room 9/10 (Lost a point for the tree)

"Better than we expected!"

BrendaMG44, Stamford, United Kingdom 01/05/2016

We had a standard room on the ground floor. The room was larger than the usual chain type hotel room and the bathroom was very large with a bath. The staff were friendly and very helpful. My husband was late for breakfast but this was not a problem and they even offered to cook more mushrooms if he wanted them! Altogether a very pleasant experience.

"Cannot recommend this hotel enough"

UKandUS, Cambridge 30/04/2016

Two 80+ and one 55 year old, spent 3 nights (in two, superior rooms) for 3 days/4 nights in April. The room was very comfortable, HUGE (like a small suite with sofa/chairs) and French windows leading out to the garden. We ate at the local pub which was nice, but the restaurant was SUPER. I used the gym/leisure centre which was well equipped, and had a pool. We had very cold weather, but can imagine how beautiful this would have been in warmer, sunnier weather. REALLY CANNOT RECOMMEND IT HIGHLY ENOUGH

"Adequate but dated"

Pomtiddly, Gloucestershire 28/04/2016

I booked the Knights Hill purely because I was meeting friends there. I've no doubt that it qualifies for it's 4 star rating based on the range of facilities available and all the staff I encountered were very friendly and the couple of bar snacks that I had very good. The bedroom was spacious and clean and the bathroom well supplied with a powerful shower.. Check in was quick albeit they had lost part of my booking details from Expedia. This was quickly rectified. But. The term former glories sprang to mind. The decor throughout is dated, it was probably state of the art back in the 1980's but I kept getting a feeling of being in an old peoples home. In fact over the 2 days I was there I didn't see any other guests in the bar which was also used as a breakfast room, although there did seem to be quite a few people in the dining room. The hotel is located about 3 miles from central Kings Lynn and has a spacious car park and there is a separate pub on the same site. If you're just looking for somewhere close to Kings Lynn to rest your head for a night or to then the Knights Hill is adequate.

"evening meal"

Marianne P, King's Lynn, United Kingdom 28/04/2016

6 of us came here for a family get together and what a lovely meal it was too. had a 50% off voucher which represented extremely good value for money indeed. sat in the chase snug. not too many people when we arived, but soon became busy after 6pm. very good choice of food on the menu. reasonable priced drinks also, plenty of parking on site. lovely health suite at the rear and in a great position on the top of knights hill

"A really good place to eat"

User 26/04/2016

Brilliant service, very good food, nice relaxed atmosphere as always, very well looked after by Karen. I would highly recommend The Farmers Arms restaurant and bar at Best Western Knights Hill for food and service. There are four of us that go on a regular basis and have never been disappointed

"Definitely will stay again - very pleasant"

Opulence, London 22/04/2016

This was a last minute booking as I was just too tired to drive home back to Wales. What a truly pleasant surprise. The grounds are what really sets this hotel apart from others. The Farmers Arms is the pub onsite where I had a nice steak - there is a restaurant at the back for anyone wanting a quieter atmosphere than the bar. The lounge area in the hotel is a lovely quiet space for afternoon tea and the garden room has an amazing view. Look forward to making a special trip to visit here again ??

"Excellent hotel - lovely food"

Mary B, Portsmouth 21/04/2016

ALL of the staff were friendly and helpful. The restaurant staff were particularly accommodating (I am gluten free) and the chef went out of his way to make me a gluten free sauce without being asked - we were very impressed. Our evening meal was lovely. The view from our room was outstanding.

"A lovely country hotel and conference venue"

Darrell J, London, United Kingdom 21/04/2016

Excellent location, brilliant value, wonderful staff...fast check-in and check-out...no more really needs to be said...a lovely stay for all purposes...good location if you're working at the hospital but it isn't a centre based hotel...more of a good location to strike out from


Bethany R, Downham Market, England, United Kingdom 20/04/2016

Ive been to the spa before and its not been too bad overall however this time it was awful ! My mother in law bought it as a present for me and my partner, half a day in the spa and then a 30 minute treatment. First I got given a room with large foundation stains all over it, then I noticed how unclean the place had gotten. Every sauna had missing tiles (a lot) and some even had random tiles put in as a bodged job ! The pool was freezing and then we went for our massage.. to say it was a bad experience is an under statement ! First we got told the detoxifying and cleansing back massage wasnt a massage ... right. So we both had the sensory massages. I've had this here before and it's been okay. These girls however seemed in a rush and just wanted to get off home. We wasn't asked if we wanted to feel revitalised relaxed etc like described, instead just told to pick an oil. There was no music just an annoying fan going off in the 30 minute (relaxation ) the woman had not listened that the bottom of my back was tense and I wanted that to be a focus, instead she actually just focused on the top half for pretty much the whole time. Having been for many back massages, I've never had someone lean on my head to massage my back , making it very uncomfortable , no real technique was used, and it all just felt very rushed and half hearted. Then it got to the 'head massage' after she basically ripped the hair band out of my hair, the repeatedly kept trying to run her hands through my hair.. my hair is extremely curly, to which it just hurt. Then I had the worst head massage which actually left me with a headache afterwards, my boyfriend having experienced an equally as bad massage was not happy either. If it had not of been a gift I would not have paid the 35 pounds for this treatment! Waste of time and waste of money.

"Excellent customer service received by Sam the receptionist "

sarahann123, Leicester 18/04/2016

Arrived at knights hill 16/04/2016 was greeted by Sam who was very professional service with a smile and clearly loves her job! Great asset to the hotel! Rooms large and clean always op for a garden room massive with access into the gardens Breakfast excellent all staff friendly! Can't rate the staff high enough thanks for a great weekend!

"An excellent base for North East Norfolk"

Graeme S, Alderley Edge, United Kingdom 18/04/2016

Adjacent to King's Lynn and Sandringham House. This hotel has excellent staff. Really good food. There is a choice of eating between the Dining Room and the pub within the grounds. Executive rooms are spacious and well equipped. It is a hotel to be recommended

"A nice place to stay around Kings Lynn"

Phil G G, Banbury, United Kingdom 12/04/2016

We only stayed 1 night for a reunion, however it was very clean, the staff were helpful and the food that we had was very good - especially the breakfast. It was convenient to get to and gave good access to Kings Lynn and the north Norfolk coast. Good value for money.


peterbk1a, norfolk 10/04/2016

We attended a reunion last night at Knights Hill Hotel. Due to our numbers the only food option was the carvery-Big Mistake! The prawn cocktail had no sauce. The main meal was worse. The beef was overcooked, the roast potatoes were undercooked and hard. The carrots were o.k but the runner beans were obviously frozen. The cauliflower cheese was in a white sauce with no cheese and absolutely tasteless. Normally we would have complained, but due to our numbers this was not an option. The staff were pleasant, but had difficulty in coping with our numbers.

"Would go again"

Singhstars, Suffolk, United Kingdom 09/04/2016

Booked for an overnight spa break. Excellent service from staff whilst there and previously on phone. We were upgraded for free to an executive room with balcony, without even asking! Spa facilities were good and clean, great pool and powerful hot-tub, good staff. We had dinner in the Farmer's Arms as they had more choice than hotel Brassiere. Food was ok, service was good. Breakfast in hotel was usual buffet fayre with good selection. Happy to return to this hotel.

"Lovely family holiday"

Laurence F, Ipswich, United Kingdom 07/04/2016

3 night stay in a family room for 2 adults and 3 children. By far the best family room we have ever had. We had a large main room and a side room. 2 TV's and 2 bathrooms ! One of the bathrooms had a huge corner bath. Customer service was exceptionally good. Lovely breakfast in the hotel and dinner in the onsite pub. Good swimming pool. Lovely gardens and grounds, several lounges to relax in and even a library. I certainly recommend this hotel and I will definitely stay again.

"Very Relaxing break"

M1AYM, Brough, United Kingdom 06/04/2016

Lovely hotel, staff very welcoming. Lovely part of England but hotel was far away from town and on a busy road. Breakfast was a nice buffet but in the evening we ate in thier own pub next door where the food was just average pub grub nothing special.

"Good place to stay"

DWM710, Brimscombe 28/03/2016

Nice hotel with pub and spa on outskirts of town. Room was OK, WiFi was good and service was excellent. Gym was OK, not too crowded, wish I had had more time to spend in the spa etc. Food in pub was good, as was the beer. Would go back.

"Best hospitality "

User 28/03/2016

Great friendly staff and hospitality. Booked bed and breakfast. Due to weather condition in next day morning, we asked to extend our stay and they were very happy to extend our stay another hour or two for no extra cost. Really pleased. Most of all the place is really beautiful and so relax. Worth for another visit. Well done team !!

"Good service but had poor experience"

Suff0lktyke, Beccles, United Kingdom 27/03/2016

I had originally booked this hotel last year but I had a family bereavement and had to cancel on the day. I was impressed how sympathetic they were (i could have been making it up)and refunded the non- refundable payment with no argument. I decided that I should book again because of their position on my difficulty. The hotel is very nice and the facilities are pretty good with a decent pool and sauna all included. The location was not as close to Kings Lynn as I thought but for us that was no problem. You do have to drive everywhere. My main problem was that they had some birthday event on (as these places do) and there was a very loud and raucous group in the bar area that was keeping us and several other guests awake. This was from 11pm to 4am. We tried to phone reception to deal with at 3.30am and there was no reply. We also tried to use our mobile to phone the outside line but again no answer. I think this is really poor - particularly when the reception the bar area and then night reception must have seen and heard it all. When we (and others ) complained the next morning I was satisfied that they refunded half of the stay, but it should not have happened. Otherwise this was a very good stay, nice rooms and good breakfast.

"Amazing!! Best hotel around."

Joshua N, Milton Keynes, United Kingdom 27/03/2016

With local amenities just down the road in the form of Castle Rising Castle (a great Norman castle attraction), an Asda and a farm shop over the road, this hotel is already appealing. Inside it is better with modern up to date rooms, clean public facilities and a great breakfast in the mornings. Staff are friendly and are always avaliable to help. The same can be said for the spa next to the hotel. There is nothing we could fault about this hotel. As others have said on their reviews, we keep coming back! Thanks. :-)

"A bit of a mixture"

MLL79, St Peter Port, United Kingdom 25/03/2016

This is a big hotel with very different levels of accommodation. Our room (an Executive room) was large, well furnished and had a nice view over the garden and fields beyond. It also had a terrace to sit out on which was pleasant. The bathroom was small but adequate. Some rooms are quite a way from the main body of the hotel and there are no lifts only stairs to the first floor. The common parts were not as attractive, the bar in particular lacking comfort and atmosphere. We did not dine there but breakfast was disappointing. However the staff at reception were very helpful and efficient.

"Overnight stay to facilitate early arrival at RSPB Tichwell"

Badfoodisasin, Potton 18/03/2016

Good size room and ensuite bathroom. Very comfortable large bed overlooking a quiet walled garden area. Very good nights sleep. Staff efficient and polite very relaxing atmosphere. Good pub food in the attached pub.

"We keep coming back"

Debra W, Kings' Lynn, United Kingdom 16/03/2016

Great value for money. Try the spa as well, obviously costs you more for the treatments you have but WELL worth it. All the staff we found are very friendly and welcoming. Look out for the special offers online too, very good.

"Anniversary few days"

doris1066, Leicestershire, United Kingdom 11/03/2016

Another visit to Knights Hill to celebrate our wedding anniversary ( 57 th). Check in very quick and efficient. Had booked the same room as last time 47 . Booked into the restaurant for the first night very enjoyable. Next nights we ate in the Farmers.That to was very good Nice to know that the coast hopper and the Lynx stop outside the hotel.

"Biggest Bed Ever"

hansardtony, Birmingham U.K 09/03/2016

Great Location, 5 miles from Kings Lynn. Great birding spots at Titchwell + Cley within easy travelling. 60+ species in 2 days. Friendly staff, good pub restaurant and breakfasts as big as you want them. Spa area was excellent with pool, sauna , steam and jacuzzi. Good bedroom with patio area in garden - will be nice in summer! The bed is about 8ft square, very easy to get lost. Heating excellent good for when it's snowing outside.

"Perfect Break"

MiltyBoy, Chigwell, United Kingdom 08/03/2016

Our group of 9 enjoyed our stay at the hotel. The staff were brilliant, with smiles and helpfulness. The restaurant superb. If you are looking for a quiet relaxing break, look no further. If you need historical places to visit, try Castle Rising for one.


Blondie66Norfolk, Norfolk 06/03/2016

Me and my Friend stay for a Spa and had wonderful day/evening. The facility's in the Spa was to die for and the staff was so nice. The food in the restaurant was excellent. I would highly recommend this hotel .

"Super impressed"

Martin B, London, United Kingdom 05/03/2016

The staff made my short stay here memorable. Nothing seemed to be too much. I had a business meeting in one of the rooms with military veterans coming and going all day. They were all well received and the service paid to me was exceptional. Emily, Victoria and Ian all deserve mention for their work.

"Leisure break"

Robin W, Crawley, United Kingdom 05/03/2016

We stayed four nights here and this was our first visit. The hotel is lovely and our room was delightful. The outlook over countryside was far-reaching. The staff were all very friendly and helpful. The hotel also benefits from its own pub a minutes walk away which was a real benefit and meals taken there can be charged to your room. The pub was clearly popular with locals as well as guests. A very enjoyable stay.

"Comfortable hotel nicely placed to explore the Norfolk coastline villages"

David B, Ashtead, United Kingdom 01/03/2016

As a regular BW customer I looked for a BW hotel near to the north Norfolk coast as we wanted to explore the villages, ports and beaches. We had lovely but cold weather and the stay was superb. Reception was very helpful with sorting queries on Bus Timetables and all staff were superb. We opted for an Executive Room (Room 44) which was only a little more expensive that the standard. It looks over the walled garden area and is quiet (apart from the noisy guests returning to their room at 2.30am - inconsiderate twits!). The room is very large with two chairs and a desk and coffee table plus of course the very comfortable bed (and I don't sleep well in hotels). Superb bathroom with fantastic shower and bath and masses of hot water at all times even though the hotel was full. We were B&B and the breakfast was very good. Kippers were a small extra charge and the kitchen did poached eggs for us as I am not keen on the buffet layout for breakfast as food tends to be warm only and the scrambled eggs become like rubber and the fried eggs solid. There was a good choice though of all types of breakfast. We ate for two nights in the Farmers Market pub alongside the hotel and the food was excellent there too. We had one evening meal in the Hotel itself to celebrate a birthday and the service and food was excellent. Look at the pub web site before going as we had two vouchers for a 50% discount on the food, so two courses and two drinks each came to only £20. Nice 4* Hotel with plenty to see and enjoy in the area. Would be very happy to revisit.

"Excellent Waiting Staff"

Liz C, Downham Market, United Kingdom 28/02/2016

During a recent stay to celebrate my husbands birthday, we decided to dine in the restaurant and were most impressed with our waiter Cameron Quinn. He was polite, friendly and attentive throughout the meal, which added to our dining experience. We will definitely be returning in the near future.

"Hotel - fine, attitude of a couple of staff - terrible"

jbellerbybooth, york 22/02/2016

This is basically a nice hotel and good value. We meet up for family weekends a couple of times a year. Our latest meeting was seriously spoiled by the attitude of the restaurant manager who repeatedly complained that 18 of us in a private room having Sunday lunch were making too much noise. We were happy to see each other but certainly not unduly noisy, not shouting, not drunk. The door between our private room and the other private dining room was KEPT OPEN, which is presumably why the people in the other dining room complained. Completely ridiculous. When I pointed this out, I was dealt with defensively and rudely.

"Great stay"

13Sue13, Ipswich, United Kingdom 20/02/2016

Had a lovely time, loved our room, the food was delicious and staff were really nice, will come again, hope to stay longer next time. Enjoyed the swimming pool too, would be nice to visit the hotel in the warmer months and have a drink at the pub.

"Lovely big family room"

scudwilson, beccles 19/02/2016

We stayed here for one night as we were visiting family in the area. Bedroom was really big and clean, great for us with a big corner bath that the kids loved. Breakfast was nice, with plenty of choice. Swimming pool was OK, bit cold and I'm a rather dated looking on the interior. Some of the steps into the pool were loose to the point of being dangerous, but that aside was still fun for the kids. Had evening meal in the pub attached to the hotel, food was OK, wouldn't rush to go back there though. Would stay again if I'm the area though.

"Great Hotel"

Anthony653, Pontyclun, United Kingdom 18/02/2016

Fantastic hotel, with great facilities. Good leisure facilities inc pool and a fantastic pub attached to the hotel. Would recommend the hotel for business or pleasure. Sandringham is only a few miles away,.

"Good choice of hotel"

austin_1100, Manchester, United Kingdom 16/02/2016

I booked this hotel as I was working in Kings Lynn. The location is convenient from the main route in, and approximately 15 mins into the heart of the town. The room was clean, and the towels were of excellent quality. The bathroom is a little dated (and the bath felt flimsy when standing in it). But, that wouldn't stop me staying here again. The grounds of the hotel are very nice, and clearly well maintained - in the summer I can imagine everything coming to life. I did use the spa, and thought the area was sufficient. As per other comments, I'd bring flip flops to walk around the area, as the floors can slippery. The staff were polite, and gave me a whistle stop tour of the facilities. Would I stay here again, absolutely!

"A decent nights stay"

wilk20, Leeds, United Kingdom 11/02/2016

The hotel was booked as I was working in Kings Lynn. The location was convenient. Check in was efficient and pleasant. It had two places to eat in the main hotel restaurant and a bar across from the hotel. I ordered room service from the hotels restaurant which was lovely and the lady who took the order was very pleasant and helpful due to my dietary requirements and lots of questions!! Breakfast also lots of choice and nice. The room had adequate facilities and as I booked a winter saving room was pleased. The spa facilities I used they have a pool, steam and sauna room, jacuzzi and decent equipped gym. If in the area again would choose to stay


HelenH712, Peterborough, United Kingdom 09/02/2016

I was given a voucher for a 'fire and ice' experience at the Imagine spa and booked via a website which emailed confirmation and ref no's and a link to the spa to book the date, which I did over the phone, explaining about the voucher etc. On arrival, we waited in the tired, scruffy reception area for 10 minutes before we were even acknowledged in a very half hearted way. We were given towels and robes, shown the way to the changing room and told to go to the spa when we were changed. First impression of the changing rooms was that they were clean but very cold! We then went through to the spa where we filled in our info forms and were shown around the spa in a very hurried fashion and couldn't catch half of what the rather abrupt young lady was telling us. I then enquired about when we would get the serail mud treatment which was included in the voucher, only to be told we weren't booked in for that, after a while the young lady went off to find out if we could have said treatment. On her return, she handed me back the voucher and told us they do not support these vouchers and therefore our spa day would not be available to us unless we paid! After disputing this she went off to get the manager, who could have not been more pleasant and helpful, apologised profusely, gave me the voucher back to use another time and gave us the day for free, even throwing in champagne and chocolate! We did go on to have nice day but this was spoiled by the poor start and poor attitude of the staff. However, Charlotte who did the treatment for us was lovely and couldn't have been more helpful. A couple of tips though, the floors are very slippery and no slippers are provided so take flip flops. Also, take a spare towel as only one is provided which was wet by the end of the day. Also, the ice machine wasn't working which kind of spoiled the fire and ice effect!

"Imagine Spa"

ElizabethRome, Norwich, United Kingdom 05/02/2016

Dirty floors everywhere, disinterested staff and management (despite many comments and complaints) and always something not working. If this is the state of the spa which is supposed to be clean, fresh and heathy I can't imagine what the rooms in the hotel would be like. No ice for the 'Fire and Ice' experience, and the Fire is lukewarm at times. Long awaited new flooring in ladies changing room looks cheap and poorly fitted - appears not to have been cleaned all day. Lots of unhappy fellow users (can't blame them). I'd avoid.

"Strange idea of a twin room"

User 05/02/2016

Firstly let me say that the best thing about this hotel was the wonderful friendly and helpful staff. Everyone was excellent and gave their best. The hotel is a typical large modern hotel situated in a very convenient spot for visiting North Norfolk. There is a leisure complex but I didn't get round to trying it out or even looking at it so can't comment. I shared a twin room with a friend and whilst it was a very large room with en suite and kitchen area, the 'twin' beds were of the kind that can be made twin or double. They were made up as twin but pushed together. I tried to separate them but the headboard was positioned on the wall for a double and there was insufficient space to separate the beds. My room mate did not seem too bothered by this arrangement but I did not appreciate being in such close proximity to someone who was coughing over me and snoring during the night. This would certainly stop me from booking a Best Western twin room again. We ate in the hotel: the breakfasts were excellent. Dinner was probably best if you were a meat eater. There were two vegetarian options on the menu (we stayed for three nights) both contained gluten and didn't come with vegetables. Fortunately others in my group had vegetables to spare. The dishes were nice but not what I would choose to eat. Why would you take risotto and put it into deep fried balls? Because we were out too early for breakfast one morning we thought we were getting a take out breakfast but in fact had to order from the lunch menu. Although we requested no pickle, salad etc. these were still added. Cheese and pickle sandwich for breakfast?! The coffee we ordered didn't appear either though the night receptionist quickly went off and produced some for us. Our bar bill was put under the room door overnight and we had been charged for an extra bottle of wine. This was remedied but something to watch out for. In summary, the staff were excellent though communication seemed to fail in some areas. The hotel was a typical large modern hotel in a handy location. If you want a twin room think how close to your room mate you are willing to sleep. Personally I have had better experiences in much more budget hotels and would not book here for myself.

"Allround Good Hotel"

MCBoyo, Kingston-upon-Hull, United Kingdom 02/02/2016

The Knightshill Hotel and Spa has a lot to offer from great dining to the spa & fitness centre. Its definitely value for money, the friendly staff and a nice location make it a pleasure to stay there and although its on business I would recommend it as a great place to base yourself for touring Norfolk.

"Spa ruined the weekend"

User 01/02/2016

Booked for a 30th birthday surprise get away. Stayed in the state room which was amazing! Lovely big bathroom and room overall. Breakfast very nice and good selection. Had booked for treatments in the spa however they phoned to cancel them. I said I would rather they didn't as a special weekend and surely they should prioritise hotel guests over 'Jo public' . (Bearing in mind had most expensive room on site!) Was told the manager of spa would have a look and contact me. Feeling very disappointed Sunday morning after breakfast we wandered over to see if there had been any progress to see 2 other therapists meeting and greeting various clients who where obviously not residents. Still waiting for a call regarding discount/complimentary treatments as very difficult to have time away from full time Jobs and 2 small children. Shame the hotel couldn't of had an input.

"Best Western Knights Hill Hotel, Kings Lynn"

User 31/01/2016

We have just had a 3 night break at the above hotel. The room and service were both excellent. The only thing we would have liked was a refrigerator in the room. The breakfasts were excellent with a great choice. The executive room we had was very spacious and in a great position overlooking the walled garden.

"Easy to find, near many attractions"

Bubaluyve, London, United Kingdom 28/01/2016

Stayed here for one night on a trip around Norfolk. Reception was very friendly and efficient. The room was excellent with a good bathroom. We ate in the restaurant, which was very good. There is also an onsite pub for less formal dining. Breakfast was a very substantial buffet. The swimming pool in the spa was good, but the ladies changing rooms were freezing cold and very, very basic. I went back to the room for a shower. Would definitely stay there again.

"Excellent Service and Hotel"

Philip A, Scarborough, United Kingdom 25/01/2016

Arrived late of Friday evening and the night porter on duty checked us in and couldn't do enough for us , we soon forgot our journey to get there. Executive room was large, comfortable and clean . My only criticism is that the tv is too small given the distance between the beds and it. . Buffet breakfast was good , with a good selection , service was friendly and efficient . On the Saturday night we ate in the restaurant, where again service was good , food excellent and the wine list reasonably price. All in an hotel i would recommend at a very reasonable price . Although we were on business , its location is good as a holiday base for North Norfolk

"Carl and jumbo !!"

BecDuffy, Boston, United Kingdom 23/01/2016

Carl and jumbo were very helpful and attentive and nothing was too much hassle. Brilliant front of house and very polite. Would highly recommend with there hospitality. Need to be more people like this in the hospitality trade . Would defiantly recommend this hotel . Easy check In at reception lovely friendly receptionist nothing too much trouble . Myself and my friend felt really at home . Thank you to the great team at knights hill especially Carl and Jumbo ! X

"I've marked average but it was extremely good value"

greenmelon2002, London, United Kingdom 18/01/2016

Already noted on the comments. On the whole, the experience met expectations but the badly mantained changing room in the leisure part let it down. Additionally I think my room was next to the laundrey as I was kept awake by this noise - and noisy people at 6am which felt like the middle of the night - not the hotel's fault but perhaps you could remind them that people are still sleeping.

"Pretty good stay"