Best Western Hotel La Hacienda Inn, Kaufman

Reserved handicap accessible room with King bed. Got handicap accessible room with 2 queen beds. Had to move bed out of way to operate bathroom door. Room chairs wobbly and worn out. Toilet wobbly. Had to use shoe to kill large roach. Room dimly lit. If this sounds like a $112 a night room stay here. Otherwise stay at a decent motel.

Guest Relations Manager, General Manager at Best Western La Hacienda Inn, responded to this review
spidersays, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. Your very detailed review of our facilities is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We appreciate that you've taken the time to point out the possibility of a pest problem though we apologize for the inconvenience this may have caused you. We did make a point of ordering an unscheduled visit and a thorough treatment for any insects that you may have seen within your room Your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. Please keep us in mind for your next stay in the area.

This was the worst hotel I've ever stayed in. My kids were so excited about the pool, but when we got there it was absolutely disgusting. There was a thick carpet of bugs and my kids lovingly refer to it as "the beetle juice pool". I even asked for a net to clean it up a bit, but the staff couldn't find one. The filter wasn't even running. My daughter sat down in one of the chairs and the back immediately fell out. The room wasn't entirely gross, but could have been cleaner. At one point we needed clean towels for showers, and the person at the desk told us we needed to bring her every towel from the room, so we carried an arm full of dirty, wet towels through the parking lot to the office. The beds didn't have comforters on them, more like just a couple of sheets. We had to go pick up blankets from the office as well.

Guest Relations Manager, General Manager at Best Western La Hacienda Inn, responded to this review
Beckibecka, Thank you for sharing your experience, and we are very sorry for the inconveniences that you encountered during your stay. Your very detailed negative review of our facilities and cleanliness is rough to hear because our goal and our efforts are directed to bring the opposite results from what you describe. We will forward your review to management for their attention and action. We hope to see you again and that you'll finally be truly impressed with our improvements.

In this overly sanitized world, it was wonderful to be served real scrambled eggs, and fresh biscuits & gravy. Staff were some of the most helpful and courteous that I have encountered in 40+ years of travel.

Guest Relations Manager, General Manager at Best Western La Hacienda Inn, responded to this review
Dan , Thank you for your compliments on our staff, hospitality, and breakfast layout. It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star experience at our hotel! Your feedback will serve as an encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. We look forward to serving you again!

This is a nice hotel in a quiet little town we were just passing through. the room was clean and the bed was very comphy. the breakfast had a variety of hot and cold items. I would stay here again if ever I come this way.

Guest Relations Manager, General Manager at Best Western La Hacienda Inn, responded to this review
cgreyroma10, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel at home just like the last time!

Clean rooms, very friendly and helpful staff. The staff was very helpful with all my needs and kept my room very clean. The rates for the staff of 30 plus days was great. The hotel manager, the lady at night manager and the cleaning staff were all very professional and friendly

Guest Relations Manager, General Manager at Best Western La Hacienda Inn, responded to this review
Hi davidbuskirk, Greetings from Best Western La Hacienda Inn. Thank you for your rating of the five-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next! Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. We enjoy sharing these reviews with our staff and we all look forward to seeing you again.

The only thing I had a problem with was they upgraded me with out telling me and charged me for it but other then that it was clean and really comfortable beds the Rooms was was pretty clean the ladys that clean the rooms was polite

Tina M, General Manager at Best Western La Hacienda Inn, responded to this review
kleinerjohnboy94, Greetings from Best Western La Hacienda Inn. Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Our management is always happy to serve you and we can't wait to see you again!

I stayed at the BW La Hacienda Inn in Kaufman, TX while attending a funeral. I especially liked the hardwood floors and soap dispensers. Everything in the room was clean and worked (microwave, fridge, TV, ceiling fan, lights, alarm clock, et cetera) and there was plenty of electrical outlets for things like CPAP machines on the night stand. Great value for the price.

Tina M, General Manager at Best Western La Hacienda Inn, responded to this review
Hi edtindell, Greetings from Best Western La Hacienda Inn. Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer at a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

We didn't get the room that we reserved we got a smoking room when we were supposed to have a non smoking room then the room was not clean the floor needed to be mop under the bed needed to be swept just did not feel clean

Tina M, General Manager at Best Western La Hacienda Inn, responded to this review
rayj2710, We want to thank you for sharing your experience, though we are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Honest, Courteous, Clean, Friendly, Caring and Comfy! Those words are nice, but they don't BEGIN to describe exactly just how happy we are with this establishment! I accidentally left my ladies black-Leather Blazer and cell-phone charger in the room, upon check-out. Fortunately, we chose to stay another 4 nights, at this Best Western La HACIENDA, in Kaufman, TX...When we checked back in, and were given our room key-card, we opened the door to our new room, and BOTH my jacket AND my cellphone charger were ALREADY SITTING IN OUR NEW ROOM! I was so thrilled! Thank you, Best Western La Hacienda! You're just great! Our stay with you was perfect! We LOVE the new vinyl plank flooring in the guest rooms too!

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
PaulaJeanTheTXNotary, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are very honor to have customer like you. As a matter of fact, we are looking forward to serve you in the following years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

Absolutely spotless beautiful rooms! Great breakfast and clean pool. A/C was nice and cold. Everyone was very friendly, really great hotel! Highly recommend, easy access to highway and interstate, good restaurants nearby

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Janice F, On behalf of my entire team of Best Western La Hacienda Inn, we would like to thank you for your wonderful review and for leaving your five star rating of our hotel. It means a lot to hear from guests who are satisfied with all of our services and amenities. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

We came to scout out the area for potential home purchase & job transfer and were pleasantly surprised. Two negatives, but not majors, the air conditioning was out in the office, but wasn't in there long and the sounds of the traffic is loud, however we slept with TV on and weren't inconvenienced. The staff was very pleasant, grounds and room are clean. Room is modern, no carpet, smelled great and nice and cool. Starbucks, eateries, and Walmart directly behind hotel. Convenient area off the highway. We will be back this weekend to stay while our home is ready.

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
kimberlyb38018, Greetings from Best Western La Hacienda Inn. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We can't wait to see you again!

Was pleasantly surprised upon arrival, location booked by another member of party, at the updated rooms since property was obviously an older one. However, the set-up of the hotel, old style of hotel surrounding outdoor pool meant that all highway noise (right next to interstate) seemed to come right into the room. Kept up all night with people taking on-ramp and police or other emergency vehicles sirens. Also, after making original booking, decided to stay additional night. Called directly to hotel, not 800 service, to book additional night. Told no problem. The day of my arrival checked the latest reservation email for hotel address only to realize my reservation had been changed to smoking room. When I called the hotel, told no more non smoking rooms available but not to worry, "that room didn't stink and he would have housekeeping spray some extra spray." It did stink. Disappointed that I wasn't informed during call to extend stay that it would mean moving to smoking room.

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Dream00354842384, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I deeply regret to hear that we were unable to accommodate your request for a non smoking rooms it is due to the high volume of guests during your stay. We strive to provide a comfortable night's rest, and are disappointed your stay was unsatisfactory due to the noise concerns you describe. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future .

Every thing ok except traffic noise is very bad all night long. I know the staff can not do anything about it. But it was very bad and I sleep like a rock, but couldn't here. Room was clean, staff very friendly.

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Ron B, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I am very sorry for the inconveniences that you encountered due to the traffic noises. We want you to enjoy a peaceful and comfortable stay, but we cannot control over the noise. I hope that this will not deter you from enjoying our accommodations and services in the future.

i been other bestwestern and this place went above and beyond in customer service. the breakfast was fresh and tasty. i wish pool was indoor but next time i will jump in. thank you best western staff for makeing our stay more enjouable.

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Your five star review is greatly appreciated Traveler33175646589. Thank you so much for your kind remarks to our breakfast, leisure facilities and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. It was a pleasure serving you and we hope to see you again on your next visit to the area!

The bed was comfortable but the room was lacking quite a bit! Housekeeping did not empty our trash until I placed it in the middle of the walkway. When we arrived there was a dead bug in the bathroom, totally understandable in Texas however I left it to test housekeeping and a fail! They did not sweep the floor!

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
velcoberley, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. We are very sorry the cleanliness of your room wasn't up to our typical standards and I apologize for the negative impression we gave you. We will use your comments as a training opportunity with our housekeeping team. We sincerely hope that we may be given a chance to change your perception of our hotel in the future.

We stayed one night at this hotel. The bed and pillows were so comfy. The yogurt machine was nice. Great staff. Love all the remodeling done. Beautiful deco. If I am ever find myself in Kaufman, TX again, I will be staying here.

Nerissa M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Go66929955929, On behalf of my entire team of Best Western La Hacienda Inn, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our hotel. It is wonderful to hear of the great impression we made with our pillows and decor as well. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

we came for business/family trip and we check price around the town and this hotel had a price fit in out budget. and then when we were thinking how would be this hotel be. once we got to hotel we were shock with warm welcome, when we got to the room we were shock again. the hotel had clean room and the breakfast was above and beyond. we love making our own burritos and waffle is to die for. the host mention that the Spanish mix is homemade by General Manager. thank you for giving us the wonderful memory

Nerissa M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Thank you so much for your feedback and kind words Inspire04214954044. We greatly appreciate that you've taken the time to tell us what a wonderful impression our breakfast service, rooms cleanliness and you see it as a good value for your money. We hope to impress you again during your next visit and we thank you for sharing your five star experience here at the Best Western La Hacienda Inn !

i stay in hotel few time a month and i enjoy this hotel cause very friendly staff and i was in love with waffles. love the topping the hotel offer i wish i took pic of waffle so i can show the follow travel but next time sure

Nerissa M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Sightseer06587529767, Thank you for your high rating of our hotel and for taking the time to share your experience! We are overjoyed to discover the positive impression with our staffs hospitality and our waffles as well. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

We come to this hotel every year for family reunion this year of this hotel remodel and love the changes they made. The hotel have the best breakfast in town because everything is fresh made and then Wi-Fi is excellent as well. I wish I could use the swimming pool but it was raining so I'm I have to do next year and hope to see you guys soon Keep up the good work best with your stuff

Nerissa M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
robert m, On behalf of my entire team, we would like to thank you for your wonderful review and for noticing our recent updates that we have made to our property. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. Great to hear that you enjoyed the breakfast as well; and we are looking forward to your next visit to the area!

We were charged for our stay when we used our points for our room. The front desk clerk was not helpful in rectifying the situation. In fact she kept putting the blame on me saying I didnt have enough points that's why I was charged.

Nerissa M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Katie B, Thank you for sharing your experience, and I'm sorry to learn that you did not fully enjoy the service, accommodations and hospitality that we hold to such a high degree of importance in our hotel. I deeply regret to hear that our staff were unable to successfully address the situation. Please feel free to contact us if this situation has not been resolved to your satisfaction. Hope you'll come back to see how we've grown through feedback like yours.

Enjoyable stayWe stay in this hotel the past and we see the difference the hotel deal with the new flooring lights the hotel looks good my family and we come here every year for family unions and the breakfast was awesome and the breakfast attendance was very helpful just seems like she's your grandmother feeding you would deathly make reservation for next year coming to hotel for family

Nerissa M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Maribelc56, Thank you for taking the time to let us know how you enjoyed your stay at Best Western La Hacienda Inn Hotel. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We are truly pleased to learn that our team member provided excellent service to you your family. We welcome you to visit our hotel again in the near future. Have a great day!

We checked in this town few days and Best western had no room so we went to the Casa Street hotel and this hotel is way way way much better than cross the street simply because the breakfast is a custom pools rooms are well capped and the employees are helpful I would definitely come back to this hotel again

Nerissa M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
tsimmons361, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It's good to hear from you and we greatly appreciate that you've taken the time to share your five star experience at our hotel! We would love to have you back and we do hope to see you again soon.

i stayed this place cause i had to so some training in the town and best western offer to have training at there breakfast room for free so we try it and it was turn up to great. they offer refreshment to all the people attending the training and i was surprise with the service. thank you bob and tommy for having our safty training hope we can do more busineess in future

Nerissa M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
jw9859351, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay of Best Western La Hacienda Inn Hotel. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel comfortable. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Everything was great. It was small area and quaint. No noise and peaceful. Check in and check out was just right . The security light at best western are bright and on all night. It was nice that we get to park out side of my room.

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Dear laura h, Thank you for taking the time to let us know how you enjoyed your stay of Best Western La Hacienda Inn Hotel. Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are glad your stay was comfortable and we look forward to your next visit!

We were there last year for canton flee market and hotel update the room with new furniture and beds. Talking to general manager and he mention that they still doing more remodeling. Rate was great and new stuff coming to town is nice Greta work beat western staff

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Dear randi l, Thank you for leaving your five star rating of our hotel. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a great time with us and we look forward to serving you again.

Booked for 3 nights to do the Caton trades day thing. Room was OK but each evening people were "tailgating" in the parking lot complete with grills and dogs. I was awakened on the second morning at 5:00 am with large dogs barking incessantly until about 7:30 am. I decided to move on and not stay the 3rd night and was told by Expedia it was up to the hotel to determine if the would cancel the 3rd night but the hotel refused so I cut my losses and left anyway. I would not recommend this hotel at all.

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Monty M, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturbed your rest. We want you to enjoy a peaceful and comfortable stay, but we cannot control over the dogs noise. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.

Lighting upgrade poorly done, so much so that the flickering would give you a headache. Toilet seat was broken, the carpet was old and stained, security locks missing parts, used chair as deadbolt. I was awoken by a crawling friend. The only good thing was the water pressure was great and there was plenty of hot water.

Tina M, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Thank you for sharing this experience with us. We truly value you feedback with regards to our toilet and security. We hope to see you again in the future and to impress you with the continued improvements we make.

we have stayed here many times and will continue to stay here. I tend to be a little colder when I sleep I just called the office and asked for another blanket and it was no problem. The staff is always so very kind and caring.

Brandy C, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff. Please do come see us again.

This was very surprising. I have stayed at this property before and the people at the front desk are always very nice people. Good hard-working Americans. At check in my wife's bed pillows had somebody else's hair on them . Before I left the hotel in the morning two cockroaches, two ants, and something I couldn't identify, we're all on my bed, in my bed with me. This type of situation may be acceptable in India, but we are in Texas.

Brandy C, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our bed and pillows. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.

I would not stay here again, toilet was not clean and there was hair on the shower walls and I am bald, also lighting was horrible only ceiling lights no lamps, next time I visit my friends in Kaufman I'll stay at the Country Inn across the street

desitommy2005, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Steven W, Please accept our sincerest apologies for the bathroom issues that you encountered during your stay in our hotel. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

Nice, clean, family-oriented, friendly hotel with exceptional employees that make you feel at home. Would recommend this town of Kaufman, TX and this hotel to all traveling. I stay here twice or more a year, and always feel safe and comfortable in this hotel.

desitommy2005, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Karen B, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western La Hacienda Inn Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

The front desk staff "Tommy" were not accommodating at all. The hotel is in a fine location if they only were accommodating. This has given a bad name to all Best Westerns. This used to be my favorite hotel chain. Not anymore.

desitommy2005, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
tulsaphotography, We are very sorry to hear the unprofessional act of the clerk. We already informed the management about this for necessary actions. We value our customers well and we apologize for mistake of the clerk. We assure you that this is not to happen again. Glad you found our location to be convenient, and I hope you will find your expectations to be far surpassed during your next visit!

The office staff and housekeeping were very friendly and helpful. Room was clean and bed was comfortable. Only complaint is the dim lighting in room especially over the vanity/sink area. No table lamps by bed or on desk.

desitommy2005, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
jackiegH6988RV, Thank you for choosing Best Western La Hacienda Inn Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your ideas for improving on our amenities, and we look forward to serving you again!

This place is so worth your money. Staff are out going. Wonderful night sleep. Cost to stay very reasonable. Fully recommend this place. Wonderful hot breakfast served. Easy to find location. Close to restaurants & shopping

desitommy2005, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
kathykQ1833MF, It is great to hear of how you enjoyed the value and the convenient location of Best Western La Hacienda Inn hotel! Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. Thank you for your kind feedback and we look forward to your next visit.

I generally stay at Hampton Inn, Hilton Garden Inn or Holiday Inn Express but those were not options in Kaufman, so I booked my stay at this Best Western. The rooms are newly renovated, clean and comfortable. I was not interested in the breakfast offerings, but there is a Whataburger next door--and a Walmart behind the hotel so there are other options to find food. There is obvious pride in ownership here and if I had it to do over again, I sure would!

desitommy2005, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Midwest416, We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

We stay here every year for our family reunion always have a good stay would recommend to friends!!! Staff was very friendly as always...we always have a great stay here....my family always stays here...enjoy the pool

desitommy2005, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Dear dakotap299, Thank you for leaving your five star rating of Best Western La Hacienda Inn hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

This is a small, one-story, brick motel. Staff here is very friendly and helpful. Gentleman ran over to room to turn a/c on while we checked in so it would be cool sooner for us. Park-like area behind hotel that's great for dogs. Poor breakfast.

desitommy2005, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Dear kurtzie2017, Thank you so much for your kind compliments to our staff. On the other hand, I am sorry to hear that you did not thoroughly enjoy the breakfast , and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. We look forward to serving you again!

The clerk was very friendly. I appreciated how he told us to have a good day each morning when we left the breakfast area. The room was comfortable and had everything we needed. The air conditioning worked and was necessary for a summer stay in Texas. The bed was a little on the firm side but I still slept soundly.

desitommy2005, Guest Relations Manager at Best Western La Hacienda Inn, responded to this review
Dear Lynn S, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Thank you so again for the compliments to our staff, and do come back soon.

When we arrive at the hotel the room was clean and fresh. The towel was stock as per our request , We call the hotel few days before our arrival to make sure we have extra towel and they took care of it and we was so happy that our stay going to be pleasant. Thank you staff for the great work.

desitommy2005, Manager at Best Western La Hacienda Inn, responded to this review
For five star review Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your five stars review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

I nees to stay in kaufman for two night because of a medical procedure i was having done. I was needing more pilllow and towel and fhe staff was on top of it. Julie was soo nice and caring i was surprise. The room was clean and the bed was very comfortable.

desitommy2005, Manager at Best Western La Hacienda Inn, responded to this review
Thank you so much for this kind review you have of our hotel. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon. Thank you so much for your business and have great day ahead. Kind regards

Had a pleasant stay and breakfast had a great selection to choose from. Staff was very helpful and pleasant. pool and hot tub looked clean. Located withing walking distance of plenty of stores and restaurants.

desitommy2005, Manager at Best Western La Hacienda Inn, responded to this review
hello guest thank you for your reviewing our hotel, Your comfort, cleanliness and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. Thank you for taking the time to share this five star experience with our management, staff, and future guests. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

when we arrive at 1130am and the check in time was not until 3, the fornt desk person told us that we have to wait and we can have a seat in lobby. the few minute later manager tommy came and ask us if he can be help to us and we told him about the check in time. he personally went to housekeeping and help the housekeeper to make the room and get us in the room. while we wait they bake some fresh cookies for us. and that was special . thank you best western team.

desitommy2005, Manager at Best Western La Hacienda Inn, responded to this review
Thank you so much for your compliments to our breakfast options and service. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. Your five star review means a lot to us, and we thank you for taking the time to share it.

I found it very dark in the room because of small recessed lighting only. There was no table lamp or floor lamp anywhere in the room. I complained and was told they have ceiling lights only. I was unable to read in the room. Floor in lavatory area had not been vacuumed but don't know about rest of room - too dark to see. One wash cloth looked like it had been used to polish a brown shoe. The clock beside the bed was not working. I knew the breakfast bar did not open until 6:30. Thought I might get a cup of coffee as I was leaving at 6:15. Knocked on front door of motel, rang bell, BB lady came out, did not open door, pointed to sign saying BB didn't open until 6:30. Did not offer the early morning "to go" breakfast. I have stayed in other Best Westerns and this one is not Best Western quality that I'm familiar with.

desitommy2005, Manager at Best Western La Hacienda Inn, responded to this review
hello thank you for your feedback, as far as for the recess light we got approval from best western to do that. we had few different kind of coffee and tea in the room for that guest who love to drink in the early morning. other thing you mention about the housekeeping problem we took care of those and we bought to there attention. thanks you again

When we checked in the hotel at 4 o'clock in the morning the front office person was fast at the check-in process and he saw us tired he offers soft drinks and water and also give some snacks to the kids. Since every thing is close. Breakfast person was also caring just like granny. We going to recommend to our friends.

desitommy2005, Manager at Best Western La Hacienda Inn, responded to this review
hello thank you for kind words about the staff and hotel. we are here to take care of our guest. once again thank you

Great service was given to our family when we late chechin at 2:30am. They gave extra pillow and towels for kids and also they give snack to little one. When we went for breakfast they welcome u s with open arm and heart. Thank you guys and we will let whole world that you guys are simply awesome

desitommy2005, Manager at Best Western La Hacienda Inn, responded to this review
hello thank you for giving us a feedback and we are thankful that you stay with us and you had a great experience that you share with TripAdvisor. thank you

We travel with family and kids, I wish they had heated pool so kids can have fun on there trip. Breakfast was great and waffle in shape of Texas with heart was perfect for kids. I will come back to this hotel in my future stay.

desitommy2005, General Manager at Best Western La Hacienda Inn, responded to this review
hello V4498IKdenisec, thank you for your feedback. we are happy that your kids enjoying full hot breakfast in the morning. hope to see you soon.

Although, a little away from dallas city center, we chose same; as it was suiting our purpose. own transportation, would be a recommended point. Hotel has good breakfast. Offers complimentary wi fi. Staff is courteous & well mannered.

desitommy2005, Front Office Manager at BEST WESTERN La Hacienda Inn, responded to this review
hello thanks you for the kind word, we are in hospitality business and we are you take care of our guest. thank you

We stay at this motel for funeral and the staff made us feel welcome and they took care of our need. even they help us setup up family gathering in the evening. Room are clean and fresh and housekeeper were helpful too. We want to thank hotel for having us.

desitommy2005, Public Relations Manager at BEST WESTERN La Hacienda Inn, responded to this review
hello thank you for writting a review about our hotel and we are happy that you had wonderful stay. hope to be at your service in the near future

This place is in need of a huge remodel. Plus management does not care about complaints and seems to act as if you are a bother. Called corporate really no help. Will never ever stay there again. Will be staying in Tyler at the Hampton!

desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
hello guest this review is written by someone who did not stay at our hotel. we did remodel hotel last Oct 2016 with new furniture, mirror, desk chair, sofa, and repainting the new room color with best western approval. we care about our guest complain and so as our best western head quarter. if you call our head quarter they always send us a email and follow by phone call to see what can we do for guest. once again thank you

To start off, I arrived shortly after 10 pm. Apparently, they lock the lobby at 10 pm. So I waited in the area outside the lobby for almost 20 minutes to be checked-in only to be told that the room was $9 dollars more than the original booking and they could not get their credit card machine to work correctly so I would need to come back to the office in the morning. Once I got to my room, the air was completely turned off and the windows were left completely open. The faucet in the bathtub had a horrible leak that I could not get to stop. The room had no lamps and horrible lighting. The room was horribly kept. I stripped back all of the sheets and blankets to check to make sure they were washed. Fortunately they did appear to be clean. The next morning when I went back to office to pay the extra $9 dollars I owed, I was meet my the man in the room next door and his large pitbull that was not leashed and not under his control. When I made a complaint to the front desk about the dog and the room conditions, the man at the desk looked at me and said "so?". This is the worst hotel experience I have had to date.

I am here on business and stayed at this Best Western. It is very clean, comfortable, and has newly remodeled rooms. The owner and staff are pleasant. Short drive from Dallas and worth the price difference. Will be staying here again for next job.

I was in a handicapped room because that was all that was left. The room was very clean, and the staff was very nice. The breakfast was good but the selection was average. But for free breakfast, I was happy.

Had a one night stay at the Best Western on east 175 in Kaufman in May 2016. My room had new carpet and paint. The bed was comfortable and the room was clean. The night stands were a bit worn, but otherwise the room looked fresh. The love seat sized couch looked and felt new. The room had standard amenities plus a ceiling fan which was nice. They also had a toothbrush and toothpaste plus shower cap included in the bathroom area. Everything electronic worked. They feature DirectTV and a small flat screen tv. Overall for a two star, small town place this was pretty nice. When I pass back through I'll stay there again.

I registered at this hotel for 2 nights and only styed 1 because the sheets were stained and I found a live bed bug in the middle of the night and 2 others that were dead. The sheets were clean, but stained in a few places. No lamps in the room and the overhead lighting was not very good. First and last time at this hotel.

desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
Dear Guest, We sincerely apologize for the bad experience you had at out hotel. We had License Pest control came and inspected your room and we found no sign of bugs. i personally advice that you please check you bags and clothes for any sign of bug that they might be hiding. one suggestion you that next time you in hotel and you encounter any problem with the hotel please let the hotel staff know and that way they can take care of the problem, you simply left the hotel with our letting anyone know that you had problem and one reason you check out of our hotel early is that you finish with your work and you check out. you didn't bother to report any thing to front desk about sheet with stain. It has been so unfortunate for our industry that these insects have resurfaced in hotels. We are extremely proactive with our pest control, unfortunately this type of insect is know as a hitch hiker. We have educated our staff on identifying insects and rotate professional pest control throughout our entire property. This insect has become prolific across every region of the country, and as you suggested we highly recommend guests check any room they stay in weather the hotel is economy or upscale (they have been found in every sector). Most hotels have removable headboards and we recommend that you lift and remove the head board and inspect router and screw holes in the wood. Since they are attracted to co2 this is where they are often found. Our incidence of these insects has been very low, and we realize that once is too much! It is unfortunate however, with the industry having such widespread problems that we are now publicized and possibly perceived as less great than we really are. We invite you to come see for yourself. Sincerely, Tommy

Clean rooms. TV channels not working. Heating unit in one room didn't work, but it was quickly replaced. Noise from road was terrible. Breakfast was not better, or worse, than most other places that I have stayed. Upon our arrival for check-in, the desk clerk was wearing a shirt that looked like he must have been changing the oil on his car before coming to the desk. That got our entire stay off on the wrong foot.

desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
Thank you for your review and feedback. the uniform was worn by our maintenance personal and he was doing front desk and room check. i really apperciate that you both your concern to us and we are goign to take this taken care ASAP. Thank you again for sharing your feedback, and I hope you enjoyed your stay!!

A friend and I went to Athens Tx. to look at Park Model trailers and saw the sign on the highway. I like Best Western as the rooms in my last 11 stays have been spacious. This particular location was a motel, there is a lot of construction on U S 175, on the service road in front of motel and a little noisy from the traffic but the price and location well make up for every thing else.

desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
thanks you for you feedback and i hope the construction will be finish before the summer vacation. thank you for staying at our property. GM Tommy

It was clean. The bed was a tad firm. The light bulb in the bathroom flickered the whole time it was on. I would've reported it if I had to do anything but sleep there. The cleaning staff should've known it.

desitommy2005, General Manager at BEST WESTERN La Hacienda Inn, responded to this review
dear Leticia thank you for your TripAdvisor review. we are sorry for the flickering light on your room and we had change the light fixture and we training our housekeeping staff to check for the problem in the guest room Thanks you again

Ho hot water at the sink so i turned it on and everything was ok. No cover over bathroom powered vent. Door to bathroom would not close and latch. Various lights in the room appeared to be LED but did not work., Was really disappointed that this is a best western but it was not maintained in the quality i have experienced at the other Brst western hotels.

I enjoyed my stay at this facility. It is right off Texas State Highway 175 with easy access and is a great stopping point from OK City, OK to Houston, TX. All rooms open into parking allowing easy loading and unloading.

This motel is a great value and the staff works hard to make your stay pleasant. My husband and I stayed 4 nights we got a multi-night discount and Tommy let me use a $25 gift card to make the stay even more affordable. We went to the Texas Motorplex for NHRA drag race and it was a 45 min. drive away, minus traffic as one leaves the Motorplex. Many motels closer to the track raised their rates for the event. not this motel. We were upgraded to a room with a couch, coffee table, it had a microwave and fridge and a comfortable king size bed. Since we stayed multiple nights we liked the convenience of driving up to the door because of bringing a lot of stuff we could unload easy. Would gladly stay again.

Excellent location, breakfast, rooms, friendly, helpful staff. I stayed in a very nice room and it was the nicest room of any Best Westerns I have ever stayed in. You feel comfortable, safe, and at home at this hotel.

Obviously not the Ritz-Carlton, but for a small-town motel, it was more than adequate. The room was spotless and spacious, the king bed was very comfortable, and the wireless internet was fast. One nice touch was finding the TV remote in a sanitized bag. A 24-hour burger joint is one block east, a convenience store is one block west, and a Wal-Mart plus several specialty stores is one block south. Freeway access is easy, but watch for 2-way traffic on the access road. The free breakfast was just average, but filling. Would definitely stay here again.

***UPDATE 9-27-15*** I waited quite a while before writing this. We stayed at the hotel on June 19th, 2015 and the Kaufman Hotel double charged me when they could not find my reservation. It is now September 27th and I still have not been credited for my stay. I finally just filed a dispute with the credit card company and left another message for BW customer care. I would like to point out that since June 19th I have stayed roughly 38 nights in hotels for my business travels. NONE of them have been Best Western. I have had great luck at Hampton Inn, Hilton and Last week I just stayed at Loew's Minneapolis and it was very nice. Best Western has really taken a dive and I cannot recommend it to anyone anymore. *****UPDATE***** You can find incredible Best Western properties that are clean and deliver service on par with the more elite hotels all over the Pacific NW. In our family travels in the Pacific NW we became platinum members with BW due to this. Now with AirBnb coming on scene we book almost all of our family travels with Airbnb (and some of my business travel when possible.) However while we did have fond memories of BW in the Pacific NW we have found that the same standards found in the Pacific NW do not transfer to BW in TX. In the last few years I have stayed at Best Western 3 times. One night was in Houston and the hotel was so disgusting I checked out and paid again to stay at an Hilton location I found about 2 blocks away. Seriously the place was filthy disgusting!!! The second time was at a nicer Best Western in Arkansas to burn through some reward points that were just sitting around getting stale. This hotel was fairly nice, and would consider staying again to burn through points. Then there is tonight. We decided to come see some friends and stay the night in Kaufman, TX. Granted this is an extremely small country town with lower standards than you would find in the city, but it is a country town and after all country equates to a great work ethic and service correct? Well not so at the Kaufman BW. First, I wanted to use some surplus points for the stay, but for some reason that was not available online so I had to pay - no biggie only $100 - things are cheap in the country. Then we arrived at the Best Western Kaufman. It should be noted that there were no Airbnb properties available in Kaufman, TX as I checked and the other two hotels in the area looked extremely seedy - even online where everyone posts their best pictures. So those two were definitely out! So the only hotel left was Best Western Kaufman. At the Best Western Kaufman all customers are treated as if they are criminals (or at least that is the impression you get), as when you arrive late you are not allowed in the lobby. You have to stand in the little room and talk to the receptionist through a security window. Oh and there is no AC in this entry room. You stand there dripping in sweat while the receptionist enters all the information into the computer from the comfort of the lobby with AC. You can see the cool lobby through the locked doors, but you are not allowed there.... You can only look. Oh and that reservation you had? They don't have it. So you have to stand there and sweat some more while they look to find you a room. It is June, almost July, and it is hot and HUMID. Luckily they had a room they could put us in! Thank goodness, I could not wait to take a shower and cool down now that I was dripping with sweat. The way they perceive their customers maybe low class, but you get what you pay for right? Well, we got to the room and it was hotter than hell!!! Most hotels keep the AC on so it is cool when you arrive, but who cares about customer comfort at Best Western Kaufman when you can save a few pennies on electricity. Maybe had they not have lost my reservation, I would have had a cooled down room waiting for me??? I would also like to point out that the room is not very clean and the toilet is DISGUSTING. I took pictures and will post them for everyone to see. I really don't care that the place is old, that hotel doors face out to the street like a seedy establishment, or that it definitely could use a remodel. Those things are a judgment call to be made by the hotel owner and quite frankly they may not have the money to do these improvements... And you are only paying $100. HOWEVER, it does not cost anything.... Zero dollars, to deliver exceptional service and to hold yourself to a higher standard demanding cleanliness from all staff. Especially when you are in the hospitality industry. The fact that this hotel is dirty, the toilets are disgusting and whether they mean to or not, they immediately send you a message that says "We don't trust you and we don't care about you," by making you stand in the sweltering heat in the entry while they check you in, it shows this hotel owner is lazy, apathetic or just a horrible business owner that has no business being in business. If I treated my customers in Highland Park, Frisco or Southlake this way I would be eaten alive and would be out of business in a second. You CANNOT drop the ball on items that cost you NOTHING. I will never judge anyone in business based on items that cost money as we all had to start somewhere, but as a business owner you are pathetic if you do not strive to deliver the highest level of service and cleanliness. It costs nothing and it shows how lazy and/or out of touch you are. That being said, I cannot recommend this hotel to anyone. I would have rather spent the $100 on a tent and taken my daughters camping. At least then we would not have fear catching something by sitting on the dirty toilet! We have been here almost two hours now and the room is finally cooling off.... So that is a plus! Unfortunately BW Kaufman can stay horrible as there is nothing out there to make them up their game. My advice would be to drive through Kaufman and stay somewhere else.

Since this was the only "nice" motel in Kaufman, it was recommended. The staff was very pleasant and the rooms were very sufficient. Certainly not a Five Star, but the price was reasonable and we would certainly stay again.

I was very happy with the breakfast, and the over all stay was pleasant. I had some work I had some work I had to do business related , I needed some staples pins at 1:30 in the morning and the Tommy with a smiling face gave it to me in the middle of the night.

i stay alots of best western but this one had good size pool and employee was soo nice to us. they gave water gun to my brother so he can play and i never seen that any where. i will definetly will return to this hotel.