SureStay Plus Hotel by Best Western Jasper, Jasper

This is the best place to stay i jasper hands hands down. The owner will do anything to take care of you. Got caught in pooring down rain bringing my stuff in late at night and Gagan brought them In and made sure they were ready to go the next morning!! I'd stay here any day!!!!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much for feedback and staff appreciation. Looking forward to see you in future.

One of the best hotels I've been to! they have everything set for you. me and my co workers love it here. this definitely the spot if you are ever around this area. I will continue to spend with you guys

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much for and staff appreciation. Your feedback will definitely help the travelers to choose our hotel. Most welcome always. Thanks again.

This is a 2 story hotel with no elevators. Arrived at 3:30 could not check in until 5 due to rooms not getting cleaned on time. When we arrived in our room no bedspread dirty coffee pot with mold. They say the have Showtime bot not found on TV. Front dest not sure why. Had trouble checking in front desk could not speak English very well. Rooms were ok but would not return due to many other problems

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
We are sorry about all the inconvenience. Our hotel was sold out that weekend and staff was trying their best to clean rooms on time. We do have showtime. Sorry again for all that trouble, hope you give us another chance.

Super clean and smelled nice! From the lobby, hallway, room, to the pool. Every area of the hotel was spotless and decorated nicely. We really enjoyed our stay here. Nice choice of pillows to choose from and soft linens. Friendly staff and very helpful. The breakfast was hot with a good variety, not just cereal and toast. Centrally located to Holiday World and parks etc...Very pretty drive.They also have a mini store with lots of food items, drinks (alcohol and non-alcohol) and items for kids. Will definitely stay here again.

Good price however carpets need deep cleaning not just vacuuming. The rooms are well sized however the HVAC system is extremely noisy and turns and off all night so you cannot sleep. The outside area has a bar and some snacks. I would ask please to figure out how to make the HVAC system less noisy it is very diaturbing.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
We are so sorry for the AC and carpet. I will definitely pass on the issue to the maintenance so that he will fix it for future guest. Hope you give us another chance in future.

we came to stay at a hotel because we were going to Holiday world. The front desk staff was courteous and kind. They did allow us to check in early which was nice. The rooms were clean however the beds were hard as a rock. It was like sleeping on the floor. The internet is not fast internet at all. In Total it was a average hotel for what we were staying for.

Very nice hotel. Just have to enter from the road through the rear of the hotel. Staff was very friendly and nice. Breakfast was good. Very accommodating. Will stay there again if ever in Jasper Indiana !

We have stayed at this hotel several times over the past few years. The service is always excellent, the rooms are clean and breakfast is hot with a nice selection. The other hotels in town tend to run at least $50 more per night, so when we are staying three and four nights in a row that is a significant savings for us. I would recommend this hotel for those who want nice and reasonable.

What a lovely clean place. The bed was awesome, towels were clean and soft. Breakfast area was new and unbelievably clean. Everyone working there went out of there way to be helpful, they always smiled and greeted us.

My fiance and I were at a different hotel and had an awful experience. We left the terrible hotel we were at around 11 pm. So we reached out to the Best Western in Jasper and they had just one room left available for us. Understanding that we had a stressful evening already the staff was so very friendly reserved the room for us over the phone and got us checked in, provided complimentary drinks and even understood that it might be a late check out since we weren't getting there until just before midnight. It really was so restful after such a stressful evening. Very clean and the bed was sooo comfortable! We should have chosen this hotel first and we will certainly do so next time we visit that area!

We enjoyed everything about our stay. Staff was super friendly, every place that we looked was exceptionally clean. Rooms were very comfortable also. The pool and hot tub were very clear and fresh. Wonderful place to spend time. I felt like I was staying at more of a "high end" hotel.

We can't say enough good things about this hotel. We LOVED IT! We were VERY IMPRESSED with the cleanliness and the freshness of our room and actually the entire hotel. The pool and hot tub were very clear. Bed was very comfortable. Good selection at the complimentary breakfast. The girl that checked us in was very pleasant and professional. The gentleman that checked us out went "over and above" trying to help me get registered as a member to get rewards We would totally recommend this hotel to anyone. We would be happy to stay at that hotel if we were back in that area.

The managers of this particular hotel are very gracious and friendly. I would recommend them and their place of business to anyone coming to stay in the Japer area. My family and I will be back! They had a great breakfast and were considerate of anything extra things that we needed.

I was very satisfied with our stay at this hotel. The staff is very friendly and helpful. The rooms are clean. The breakfast was good and fresh with many options. The hotel is located in a convenient area where places are easy to reach.

I was very pleased with our stay at this hotel. The staff is very friendly and helpful. Our room was clean and the beds are amazing. My daughter enjoyed swimming in the pool and hot tub. The breakfast had many options to choose from. The hotel is convenient for the surrounding area.

Very pleased with this hotel! Extremely clean rooms, plenty of yummy breakfast items, including healthy choices. Very friendly staff. We'll definitely stay here again when we go to Holiday World. Thanks!

Pool was cold. Breakfast ran out by 9am. 2nd night we had emergency and should have gone home at 11:30 pm but couldn't get refund. 2 people at desk when I went to buy candy but after making my choice and going to pay they were gone in back room. Rang buzzer and no one came so didn't get candy. I could here them laughing in back room. So this was not worth $95. Only good thing was the rooms were clean

The rooms were very clean and always smelling good. The staff at this establishment were very courteous and respectful. They treated us like family and made us feel right at home. Will definitely stay here again!!!

Very nice staff, no restaurants located near the hotel at all. Merchandise in lobby was severely over priced, I bought a small back of Doritos that they clearly took out of a family bag for resale, a pack of crackers and a small pack of Cheeze its, total was $5.67.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks for the feedback and staff compliment. I am sorry if you find the snack shop prices little higher, we will definitely revise the prices. Looking forward to see you in future.

Really enjoyed my stay. The hotel was very quiet. (Should note that I stayed midweek, so there weren't many guests.) The common area and my room was very clean and well maintained. Staff was nice. Breakfast was good - not just muffins and bread. I really had a restful stay!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much for such a lovely feedback and appreciation. Glad to know that you really enjoyed your stay. We will looking forward to see you again in future.

Everything was clean, working, and staff was friendly. Breakfast was good and the beds were comfortable. The pool was small but we didn't use it. Air conditioner was loud on high setting but worked fine on the lower setting.

Hotel was clean, staff was friendly. Free breakfast was ideal for softball team and had tasty hot options. Pool was small but hot tub was nice. Super accomodating for softball tournament in Jasper. About 30 min away from Holiday World.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Natasha for such a great feedback and staff appreciation. Looking forward to accommodate your group next year.

Hotel was older but totally renovated indoors and out. Friendly service from the front door until the end of the stay. Facility was clean throughout and the beds were comfortable. Breakfast was hot and cold--wish it was open later than 9 a.m. Someone said it was at an inconvenient location but it really wasn't, right off of 231. It isn't a fancy place to stay but very pleasant overall and a good price as well!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you so much for your comprehensive review. We are delighted you enjoyed and appreciated the staff and indoor portion of our facility. We very much look forward to your return visit.

Great staff .... always accommodating....They let me check in early because they do business with my company and they know we work the 3rd shift....there is a small bar in the front lounge and they have 24 hour snacks available

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much for your kind words for our staff. Hearing back from happy customer is one of the best thing we can receive. See you in future.

Love this place. Greeted me like I was a friend of theirs for years. Would definitely recommend this place for anyone or if your visiting Holiday World Spashin Safari. Breakfast was good. Rooms were super clean.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you so much for your recommendation. We are so pleased to know that you love our place. We strive to try to make everyone feel important and treasured and i am happy to hear you received that care as well. We look forward to providing you with excellent service on your next visit with us.

Motel was located in a bit of an odd place, but the staff and the amenities were awesome. The room was very clean, and very well stocked with towels. If I'm ever out by Jasper again, I will definitely be staying at this location!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you Joseph, for sharing your experience at our hotel. It was great having you here and we look forward to seeing you again, you and your family are most welcome always.

My husband and I booked this hotel based on the reviews we saw on TripAdvisor and Google. After staying at this property, I doubt that the reviews are genuine. They certainly didn't match what we observed. The mattress in our room sagged and felt like the springs were broken. The elastic on the fitted bottom sheet was so worn out that the sheet wouldn't even stay on the bed. The air conditioning unit was noisy and sounded like a freight train when it came on, waking us up frequently during the night. The floor was filthy. I wiped a wet tissue over the floor and it came back black. At checkout, when I showed the tissue to the front desk clerk all she did was tell us that she would let housekeeping know. And when I mentioned all of the other issues, she said we'd have to talk to the manager and the manager wasn't in yet (at 9:30 on a weekday morning). There are several other motels in the Jasper area that looked much nicer. We definitely will NOT be returning to this motel.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
We apologize for the inconvenience. We wish instead of staying both nights in the same room you would have informed the front desk staff regarding the problems during the first night so staff was able to move you in a room that suits your comfort. Again our sincerest apologies for these difficulties and thank you for bringing the matter to our attention, we will definitely take action.

Staff was very friendly and so helpful during our 2 night stay at Best Western in Jasper Indiana for our sons wedding. When we needed anything they were right there to help us from needing a needle and thread to more wash cloths and towels. Breakfast crew were awesome, making sure food items were replenished. Definitely would stay again!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you Deanna for letting us know how impressed you were with the services provided by our staff. I can't begin to express how much it means to our management and staff to hear from you who have found our services to be so welcoming and convenient. Most welcome always!

We stayed here because we planned to go to Holiday World which was just a short drive away. Clean hotel, nice rooms, tasty breakfast. It was a great choice for us! It was also a good value. Bed was very comfortable, too.

Pleasant staff and a nice little breakfast spread. We used this hotel as a before and after Holiday World visit. It is within 30 minutes of the park. There is a gas station close by and Dominoes delivers to the hotel.

We were visiting family at Jasper and stayed at Best Western which is one of the best hotel I have ever stayed. Super neat and clean rooms, lobby and pool. Parking lot well maintained. Healthy choices at breakfast. Highly recommend to every one and will definitely stay again.

We will never stay there again, needed a good cleaning and deodorized. Desk staff was unconcerned that it was dirty. The only redeeming quality was Andrea the breakfast staff, worked constantly stocking refilling and cleaning. Price was to high,less than the $153 we paid.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Lynn, I apologize on behalf of desk clerk and i assure that the issue must be discussed with the housekeeping staff and they will definitely paying more attention in future. I appreciate your compliment for Breakfast staff and really want that you give us another chance in future.

Great staff, great value! Entrance was a bit hidden. Pool was small but we enjoyed having it as something a little extra. Alcohol selection was great and staff was very attentive. Room was nice, but could've used a bit more detailed cleaning (corners and behind furniture had dust and cobwebs). The bedding was nice and clean. Good location with great value for a Holiday World trip!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much for the feedback and staff compliment. I would like to say sorry about the room cleanliness and want to inform you that its been discussed with housekeeping staff for paying more attention while cleaning room. Looking forward to see you in future.

My stay was very very good! The facilities, the room, the parking lot, all of it was very clean. The young woman who checked me in was very kind not only to myself but to my 8 year old daughter. Traveling with just her can be tough but the staff made us feel very welcome.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks Heather for leaving such a great feedback for our hotel and staff. Glad to know that our staff made your stay great and you felt very comfortable and relax. Looking forward to welcome you again.

Nice clean hotel for a quick overnight, indoor pool and hot tub. Room as spacious and clean, comfy bed, good sleep. Front desk clerks were super friendly, accommodating and welcoming. Little hard to navigate to find but I still highly recommend, could be a little more economical tho, about 10-15% over priced.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Christian for your feedback and staff appreciation. Its been so nice of you that you highly recommend our hotel and that will definitely help us to gain more business. Looking forward to see you in future.

Really Clean,Beds wear very comfortable breakfast was super have lots of veriety affordable price for all kids enjoy the pool and hot tub very much. Sonia at front Desk was very helpful and friendly..

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks Dear, for leaving wonderful review for our hotel. Its so nice to read about your experience and staff appreciation. We felt honored that you find our hotel clean and affordable. We look forward to hosting your stay in future.

We stayed here the night since we had to visit cemeteries and it was close to Holiday World. The hotel appeared clean, however, my niece woke up with bug bites. The pool was small but clean. The breakfast was horrible. The sausage was bad and I have been sick since Monday.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Mary, Hope you and your niece are feeling better now. Please accept our sincerest apology for the inconvenience encountered during your stay and thank you for bringing the matter to our attention. We do have contract with Pest Control Company who comes regularly and spray all the rooms. Your issues will be address and handle properly. We hope you will stay with us again in future.

I would recommend this hotel to anyone, the staff is helpful, kind, and would go out of there way to help, This hotel is clean, The pool is clean as is the hot tub, Me and my Wife had a great time.We also found the location to be near everything we wanted.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you for leaving a candid review about our hotel and staff on TripAdvisor. We are glad to know how much you enjoyed your stay. Thanks again for the recommendation and looking forward to see in future.

This property is very clean comfortable and welcoming. When you travel every week of the year, you appreciate when you find a great property. The staff was very welcoming and helpful. We had a handicap room that was spacious clean and comfortable. The bath had numerous bars for assist and safety. The shower chair attached to the tub very securely and swiveled, making for easy in/out. Hand held showerhead that raised and lowered helped to make the whole bathing experience a comfortable, safe experience. All amenities were in great working order, and the internet was quick and reliable. They have a pool and hot tub. Unfortunately did not have swimwear, but will next time. Did not do breakfast, so cant review. They have a small bar area with a variety of ales for those who want to socialize and relax without going off property. Be sure and give them a try when in the area...you won't regret it.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much,what a splendid review! We are really glad to know how impressed you were with our services and amenities. Thanks again for such a kind review and strong recommendation. We'd love to welcome you back!

Small hotel. The staff was very nice. Very nice and met our needs for the night. The air conditioner ran okay but think it may need serviced. Had to crank it all the way down to 60 and fan speed on high to stay comfortable. But we managed and I did not complain. Breakfast was excellent. Price was right on stay. All in all nothing to complain about. Sonia at front desk is excellent.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks for the review and staff compliment. I am glad to know that you found our accommodation nice and fulfilled your needs. However we wish you would have informed the front desk regarding AC so we can move you in a room that suits your comfort. I really appreciate your kindness and the way you managed the situation. Thank you for bringing the matter to my attention and i did passed to maintenance and he fixed it. Looking forward to see you in future.

Good value for your money. Pool is very small but very clean and well maintained. Was perfect for our small children. Older property but clean and well kept with very friendly staff. My family had a great stay.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you for your kind remarks regarding maintaining high standards of cleanliness and we are able to give you comfortable experience. We are overjoyed to hear that you and your family had great time with us. Looking forward to see you in future.

Very impressed. An older motel, but updated with new beds, newer carpet, big TV, microwave, fridge, etc. And not even a hint of the musty smell you sometimes expect from an older place - everything very clean. Big breakfast including hot choices that change daily, plus yogurts & fruit, cereals, pastries, the works. Beer & pantry items available. Didn't use them but saw a fitness room & nice small pool. Staff friendly & helpful, especially the attendant at breakfast. Quiet location but within a mile of a big IGA grocery, lots of fast food, and gas. For all this (with our discount) we paid less than $80. This is too good to pass up.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Valderi for letting us know how impressed you were with our services and amenities and appreciate the difference you felt from the older building. Your feedback will allow future guest to make a very informed decision when choosing which property to stay. We are looking forward to your return.

The SureStay Plus in Jasper is a nice, clean hotel with a price you can't beat. Sonia behind the front desk is amazing. I would definitely stay here again and recommend it to anyone. There was a nice pool and hot tub, and the free breakfast was very good. Top-notch value for sure.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you very much for the lovely comments and staff appreciation. We are delighted your stay with us exceeded your expectation and you found our accommodation to be a good value for rate. Thanks again for the recommendation and you are always most welcome.

Loved the hotel. Breakfast was outstanding. Room was super quiet and comfy. Close to everything. I am returning for another 30 days visit. Pool was very nice and hot tub was comfortable as well Parking was easy too

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you so very much for your comprehensive review that really means a lot to our team. We look forward to serving you again.

Sonia really does a fantastic job of remembering guests! I hadn't stayed in over 6 months and she seemed to remember me and offered a warm greeting upon arrival. Rooms are clean, and comfortable. Thanks for the hospitality

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you Grant, for leaving five star rating of our hotel. I cannot begin to express how much it means to our management and staff to hear from guest like yourself who have found our accommodation and services to be so welcoming and convenient throughout. Thanks again for staff appreciation and Looking forward to see you again.

I have stay at the SureStay many times. The hospitality is excellent. The staff is friendly, proactive and professional. Although the property is not brand new, it is clean and well cared for. The location is convenient and quiet.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Shawn, Thanks so much for the feedback. We love to maintain a high level of quality for all our guest but this is only proved true when our loyal member like you return and feel the consistency. Thanks again for the staff appreciation and looking forward to serving you again.

Great hotel! Clean, good service, great breakfast. Exceeded all of my e3xpectations. Especially after spending 7 days in Nashville at a 5-star hotel at triple the rate. This hotel room compared on every level. I am a road tripper that often checks in late after driving for hours at cheap hotels. This one was the best late night choice I have ever made.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks you for choosing our hotel and we are glad to know that we exceeded your expectations. We love hearing from customers that truly enjoyed their stay. Thanks again for providing us with positive insights and we wish you well in your future travels.

The hotel staff is very professional and very very friendly. The breakfast are hot and they have an of the attendant there to make sure that the food is abundant and the coffee is fresh. The rates are very reasonable and the rooms are very clean with fresh towels fresh soap and fresh shampoo every day. I recommend this hotel to anyone who is traveling and wants a nice place to stay for a great rate.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you for leaving five star rating of our hotel. I cannot begin to express how much it means to our management and staff to hear from guest like yourself who have found our accommodation and services to be so welcoming and convenient throughout the years. Looking forward to see you and your group next year.

We love visiting this hotel. The staff is so friendly. The pool and hot tub are very clean and well taken care of. The whole place is well decorated. We love visiting here. We recommend this place to anyone needing a hotel. It would be a great place to stop after visiting Holiday World.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Venita, We are delighted to know that you have lovely and relaxing stay and thanks so much for your recommendation. We will certainly look forward to your return visit.

The ONLY issuse is that the signage to the enterence is too small and I missed it while driving by. Great room, really nice hot tub and pool and the location was perfect for the business meetings I had

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
I am glad that you found our accommodation to be good value for your business meet and thanks for your kind remarks about our hotel and amenities. Sorry to hear that you missed our entrance. I will definitely let the management know about your issue. Looking forward to see you in future.

I did a review previous and stated some Concerns I had with billing. I must say the Cust Service provided by this management is outstanding. I received a phone call and emails to rectify the overage charge. It's not everyday that business will do this these days. I highly recommend if your in the area to stay with Sure Stay. I would sure enjoy relaxing in the warm hot tub right now. Looking forward to a weekend getaway again soon.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Melissa, I cannot begin to express how much it means to our management and staff to hear again from guest like yourself and we appreciate that you have acknowledge our efforts and motivates our staff to keep continue to provide excellent service. Its our pleasure to welcome you back in our hotel. Take Care.

Nice little Gem in Jasper, IN The people running this hotel were so friendly and always willing to help. The hotel was very clean. Kinda strange getting back to the hotel. Billing got messed up and we got charged more than told it would be. Our air was not working properly however management was quick to try and help resolve our concerns.

I stayed here with my daughters while we explored the area on spring break. Breakfast was nice, and the breakfast area was very clean. They had both hot and cold options. The pool was small but perfect as no one really used it except my two. And the hot tub was fantastic! Our room was clean and we had no issues here. The front desk staff was very nice.

Sonia provides exceptional service and hospitality as always! Highly recommend this property for service and quiet relaxation.I travel extensively for business and particular about service. They go above and beyond to assure a great stay.

Up here from Oklahoma doing a remodel on the Walmart and haven't had any complaints in the three months I've been staying here. Quality breakfast, good people and a clean atmosphere! Will be here another month and don't anticipate any problems.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you for the kind words for our hotel and staff. Your feedback means a lot for us. We appreciate you being our guest.

Been here for two out of the three months and I'm happy to say money well spent, if you're looking for a home away from home this is the spot! BreAkfast every morning (bacon some days) and when I had my family visit they had a blast in the pool and hot tub!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you Jason for sharing your experience at our hotel and the kind recommendation for our future potential guest. It's our pleasure to have you as our guest.

The Staff was very friendly and helpful. Rooms were clean and temperature of the room was perfect upon arrival. The hot tub was super nice. Pool was available as well as small bar. Only two floors with no elevator. Full Breakfast was free, super nice with many choices & was delicious.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you for your kind comments and staff appreciation. We very much look forward to your return visit.

This SureStay hotel is the only place i would stay at, Great and friendly owners and staff. Room are reasonably priced and cleaned daily. Swimming pool, hot tub and a onsite laundry & workout room, what's not to like about this place!!!!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you for letting us know how impressed you were with our pool, cleanliness and staff hospitality. Its our pleasure to have you as our guest.

I will not be returning to this establishment! Our room was dirty.The breakfast was absolutely horrible! The kitchen staff was very nice and the dining area was very neat and clean.The pool is extremely small and there was children jumping in the pool on us and our 2 year child.We complained and hotel staff never went to handle the situation,she was too busy texting.At check out we were over charged and tried to reason with hotel staff.She was very rude and would not go by our reservation comp price!!

Not many places to choose from in this town if traveling with dog. Bed was comfortable, furniture outdated. Breakfast was tasteless, staff were pleasant. Had a musty smell in the hallways. Lobby area was warm and inviting, even had a small bar with bottled beer.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Diane, Your review and rating of our hotel means a lot to us and I regret to hear that you weren't thoroughly impressed. We are working to take care of all the issues you addressed. Again we are sorry for any inconvenience and we hope you will stay with us again in future and see the improvements.

If anyone is looking for a place to stay this is the best....The service is amazing the rooms are very clean the breakfast is also really good... trust me I will be staying here more often it's close to town

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks Texanna, for recommending our hotel. We are happy that you were pleased with our services. Most welcome always.

Great place staff excellent and very clean excellent breakfast and laundry facility s definitely would stay again also truck parking nice indoor pool has a little snack bar well kept place bed was very comfortable

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much for the feedback, your review and rating of our hotel mean a lot to us and we thank you for taking the time and share this experience. We look forward to hosting your next stay in the area.

Excellent hotel, I ended up booking because I had stayed at another hotel in Jasper previously but the price there had gone up by 40% so I had a look around. Glad I did! Friendly helpful staff, clean and very well thought out at a bargain price. Excellent internet connection and good TV experience.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks for choosing our hotel and also for the time to share your thoughts. We are glad you found our staff attentive and friendly. We will definitely try our best to maintain same level of service in future and looking forward to see you in future.

Only hot tub in Jasper! Great breakfast! G is a good owner with lots of local knowledge. My go to hotel in Jasper. There is even a small bar up front if you need to relax and unwind. Live long and prosper!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Doug for the appreciation and your best wishes. I let the owner know. We are happy that you were pleased with our amenities. Always welcome in future.

The staff went out of their way to accommodate us! Tons of kids were there for basketball and they took care of each and everyone of them. to keeping towels clean to answering the phone calls. I will def stay here next time

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Amanda for rate us so highly. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledge our staff efforts to provide clean and hospitable experience. We look forward to hosting your next stay in the area.

I stayed for a month for work while we located an apartment for myself. The staff was very nice and friendly and was always their day or night! I really enjoyed the atmosphere and fresh food in the morning. What set this apart from all other hotels besides be clean, friendly, and hospitable. Is that they actually build a connection with the guest have conversations, and check in on them to make sure they're having the best stay. Hotels I been don't go the extra mile but this hotel did!! I will recommend this to anyone for business or leisure hotel staying. I will definitely becoming back.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Antonio, thanks for your valued feedback. We very much appreciate the staff service recognition. I will share your great comments with the team to continue to inspire and motivate them to deliver an exceptional customer service. You are always most welcome.

I love this place. Quite clean and unique. Very friendly staff who remember me every time Continental breakfast is awesome. They sell beer and wine. Which is convenient, especially for those who just want one night cap I stay here once a month for a year. Wouldn't go anywhere else in jasper. Thanks SureStay.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you too for choosing our hotel as your to go hotel and your loyalty for our hotel. That's means a lot to us. See you next month.

I stayed in room 124. The tub in the bathroom did not drain properly, and there was a pool of water the whole time. The curtains were almost see through and there was a big black hair when I turned down the sheets in one of the beds. The breakfast was a joke. No cereal for milk, no pancake or waffle batter, and no meat (bacon or sausage). It was also so dimly lit from the outside that I missed it the first time I drove by. Very unusually for a hotel. It was in a convenient location.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
This is definitely not the type of customer service we wanted for our guest to experience and for that, I am Sorry on behalf of our staff members. I passed all issues to the specific department head for action. Please give us a try again and i believe you will find the experience quite different.

My wife and I are Truck Drivers and travel and stay in Hotels throughout the country. Let me start with the staff. The girl at the front desk was wonderful and the housekeepers were very pleasant and thorough with there cleaning. The hotel is an older building that has been recently remodeled. Fresh paint on the walls and new carpet adorn the whole facility. The thing that surprised me the most was in the parking lot they had outside power posts so we were able to plug our truck in to keep the block heater on during the very cold nights. Great price for a great stay!!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Jeffery for detailed feedback and high recommendation. Glad to know that you and your wife with your pet had great stay. Looking forward to see you again. Thanks again for the staff appreciation.

Loved this place. Staff is amazing. Extremely friendly and helpful. I would definitely recommend this place to anyone. They where very flexible and helpful working with my dog and cleaning my room. Plus they have a great continental breakfast every morning.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Philip for the feedback. We highly appreciate that you recommended our hotel and happy with the services provided by our staff.

I got in late at night was greeted very nicely. The room was perfect and quiet. The checkout was simple and accurate. The breakfast had healthy options. The location could not have been better. Cheers!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Kirk, Thanks so much for posting your great feedback. Glad to know that you like our breakfast choices. We will definitely try our best to maintain the standards. Looking forward to see you in future.

I have stayed at numerous hotels over the past year, my experience at SureStay in Jasper was by far the Best!!! Sonia was friendly, proficient and professional when I reserved a room as well as throughout my stay. The internet, breakfast meal and amenities were above average. I highly recommend staying at this hotel, you will not be disappointed. Nice Experience!!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much for the appreciation and recommending our hotel. Glad to know that we met your expectations. Looking forward to see you in future.

My company booked this hotel for me while on a long term business training trip. I must say that my stay, although, a long way from home was a pleasant one. Sonia and her family made me feel very welcome and comfortable. Although, I had limited transportation it was very easy to get around town. Everything is in walking distance. The hotel has all the amenities one would need... a gym with treadmills, ellipticals and a few free weights ( I think I was the only one to use it while I was there LOL ) a indoor pool and spa, small convienence store with snacks etc. A full heated breakfast is served every morning and daily housekeeping towel & trash service... Also, having a washer and dryer was a huge plus!. Everyone who works there was extremely pleasant and accommodating!! I would highly recommend this hotel for anyone visiting Jasper Indiana... the River walk a few minutes away was a nice treat and there is also a golf course behind the hotel.I loved the veggie burgers at Mac a Doo's which is just a short distance away. Thank you Sonia and family!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Beth, Thank you for letting us know how impressed you were with our all amenities and staff hospitality. We are delighted to hear that you had a good time with us and with your company. Thanks again for highly recommending our property by letting other travelers our detailed amenities. Wishing you success in your new business.

This was a great hotel for a couple night stay. The room was clean, the service was great. I wish they had a non-dairy milk at the breakfast buffet. There was a hot tub and pool, although the pool was just a small kidney shaped pool and not big enough for laps.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Judy, Thanks for posting the reveiw and we appreciate your feedback. I will definitely pass on your suggestion to the management to consider. See you in future.

This was my Best Experience with any Hotel in over 30 years Every single person was so nice and polite. The rooms were well stocked and clean, the beds were very comfortable And we enjoyed the breakfast and coffee tremendously A general air of Safety comfort and ease. Really the best people anywhere. Made us all feel Special. Best Price within 100 miles, and just the staff. was well worth mush more. Highly recommended !!!!!!!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Michael, Your review and rating of our hotel means a lot to us and we thank you for taking the time and share this experience that how impressed you were with our staff hospitality and hotel amenities. We are delighted to hear that you had best experience with us and that you strongly recommend us for other travelers. We welcome you to visit our hotel again in near future.

We had 4 rooms booked for a week. Service and facility were great. Manager took personal care to make sure everyone got a room which catered to their needs. Highly recommend this place when in Jasper IN. Never felt we were away from home.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks Manish for your business and posting the reveiw that means a lot to us. It is great to hear that we able to meet your expectations of service and hospitality. Thanks again for the recommendation.

This was my second stay at the SureStay Plus Hotel by Best Western Jasper with the prior stay in November 2017. The friendly hotel staff member (Sonia) was very attentive to my needs and those of my family. Any issues that I had with the room were promptly addressed. The breakfast was improved from my prior stay. My family enjoyed the indoor pool and jacuzzi. The only issues that we had which I did not report to staff was the lack of ventilation in the bathroom area (for venting moisture from the shower) and the noise of the air conditioner when running. We found a workaround for the air conditioner noise. The solution was to only run the fan at night and cool down the room using the AC before going to bed.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks for choosing our hotel for your next trip with family. I sincerely apologized for the problem you encountered. We are working to take care of all the issues you addressed. We wish you would informed the front desk as they may have been able to assist you. Looking forward to see you in future.

I choose this hotel every time I'm traveling to Jasper for work. The rooms are always clean and well kept. Sonia is helpful and friendly. I've only had good experiences and would recommend Sure Stay Plus

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Alex for sharing five stars and kind comments for the staff and hotel. We really appreciate it when our guest acknowledge it, especially when it's a return guest. Thanks again.

My wife and I enjoy taking short trips within driving distance of our home in Indianapolis. We have heard great reviews from friends who visited there and we were looking for a place where we could get in as much of the sights in two days at a reasonable cost. We chose to stay at the SureStay Plus Hotel in Jasper after reading reviews and checking out price and availability. Sonia answered my call and quickly got us set up with a great discount that was less than the on line advertised price. She sent a confirmation within minutes and we drove down the next day. The hotel is located in a quiet location, but within easy driving distance to the places we wanted to see. Upon arrival, Sonia quickly got us checked in and offered a complimentary drink as first time customers and new Best Western Rewards members. They have a small cocktail bar area in the lobby and snack type foods and sundries are also available. The room was clean and the bed was very comfortable. After eating in Jasper, we returned to the hotel for a quiet evening and enjoyed a hot delicious breakfast the next morning. We felt very welcome there and would stay again when we head down that way.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Paul, Thanks so much for taking the time to share this five star experience with our management, staff and future guest. I am glad that our services, hospitality and accommodations exceeded your expectations and hope you experience the same comfortable stay during your next visit. We all look forward to seeing you again.

Rauchmiller Wedding Weekend 2018!!! Thank you sooo very much to everyone at the SureStay!!! We had a fantastic weekend!! Labor day weekend. We had a block of rooms here for our out of town guests for our wedding weekend. They gave an excellent discounted rate compared to all others in town. No one had any problems what so ever making reservations. Everyone was very pleased with the hotel. Very new feeling, great renovations! Very clean! Mini fridge and comfy beds. Pool and hot tub. plenty of vending options. mini convenience store and mini bar in the lobby. Big continental breakfast in the morning. Everyone was so nice! Sonia, you are an angel!!! Thank you for our room the night of our wedding! And the complimentary beer!!! Hitting the hot tub and the pool with our friends and family when we returned made our night complete! I would recommend this hotel to any and every one.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Rauchmiller, It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable and hospitable experience. We overjoyed to hear that you and your guest had a great time with us and left with good memories.Thanks again for strongly recommending our hotel to everyone. Wishing you both happy married life.

The hotel was very nice. The room was very clean and the bed was nice to sleep in. The staff was very very friendly. The like the little bar and the snacks they had very nice price for the beer too ..I will stay here again the next time come to jasper.

I feel that Sonia and her husband (the owners) were very understanding and generous in taking me in early given the circumstances. The service was superb, the hosts were polite and attentive, and the hospitality given was well appreciated. I would absolutely recommend Sure Stay to anyone needing temporary refuge in the area.

Was there on a 2 week business trip. Best thing about this place is the amazing staff; Sonia is the sweetest, kindest Front Desk clerk and everyone I interacted with couldn't be nicer and whiling to go out of their ways to help! Room was clean, gym equipment works, coffee not bad, waffles for breakfast and fruit infused water....overall a good experience.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Claudia, for the review and staff appreciation. Its the staff that makes the guest experience from better to best. Take care and see you in future.

Great place to stay! Everyone we encountered that worked there from the registration to someone we passed outside to checkout was extremely pleasant and greeted/acknowledged us! We came in from a long day at Holiday World we were greeted with a smile and they went out of their way to make my son feel special on his birthday! The room was perfectly clean, the bed slept amazing! Breakfast was awesome! We had so many options and it was included in the great price we got for our room!! We will definitely be staying again when we come back to Holiday World or any visit near Jasper!!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Michelle From our entire team, a huge thank you for taking the time to share your experience and staff compliments. It's the staff that really make our guest's stay from good to great and memorable. Looking forward to see you and your family.

It is good value. It was a clean hotel with nice staff. The bathroom was clean, but the toilet and tub could maybe use some updating. The toilet was hard to flush and the surfacing in the tub was peeling in a few places. The breakfast was good. We would stay again. Not a far drive to Holiday World.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Ashley, Thanks for the feedback and sorry about the bathroom. I already pass on the issues to maintenance for action. Looking forward to see you again.

We stayed for two nights at the Best Western in Jasper Indiana. We were running so very late for check in and Sonia was a great help. She had a smile on her face and a great attitude. This hotel is only 30 minutes away from Holiday World. Perfect place to stay.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Sonya, Thanks so much for leaving kind reveiw for us and staff appreciation. Hearing back from happy customer is one of the best thing we can receive. Looking forward to see you in future.

I can't say much positive or negative about this property. The room was comfortable and better than I expected from the outside of the hotel. The pool was horribly small. The water was not kept as it should have been and the hot tub was disgusting. Our bathing suits wreaked of dirty feet and wet dog smell from being in that water. It was sickening!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks for the feedback, I apologize for your experience at the pool. Our hotel is pet friendly but pets are not allowed at pool and common areas. After reading your reveiw we checked security camera recording the days you stayed and the guest with the pet had never been to pool with dog. Give us call if you have still doubt, I am happy to talk with you.

We absolutely love it here! The rooms are spotless and they are very accommodating to our puppies. We are always greeted warmly and treated with such kindness by all of the staff. We look forward to coming back here every time we come to town! It's our home away from home.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you Kelly for recognizing the staff and the service. We are happy to have gained you both and your puppies as a returning guest.

We stayed here the night before going to holiday world. At first check-in she greeted us very nicely. The room was clean. We had an issue with our television and they were very responsive and getting it fixed within minutes by bringing us a new television set. The breakfast was warm and decent for a free breakfast for a family of four. It was definitely worth the price in comparison to other places that we have stayed at in that area for the park.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you Sam for posting kind review. We greatly appreciate your feedback and will pass this along to the managment. Looking forward to welcoming you back soon.

the hotel is new and nice, staff was nice and the whole stay was excellent, will stay again in future, breakfast was better than most hotels if ever been too. the beds were very comfortable, room overall was really clean

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Tiffny for the comprehensive review. We really appreciate that.

The room was clean and comfortable. The bed was comfortable. The breakfast options were varied and enjoyable. This is my preferred hotel any time I'm in Jasper. The staff is very friendly and helpful.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks again Leonhard for being our loyal customer. See you in October.

After reading the reviews for this hotel I was shocked when we got to our room. The room was not clean and the sheets appeard dirty. The bathroom had not been cleaned either. At breakfast there was no coffee. I had to interrupt the workers personal conservation to ask for coffee and half and half. Many of the breakfast items were out and she never ended her personal conservation to help the many people trying to have breakfast. My family was very disappointed.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Holly, This is definitely not the type of customer service we wanted for our guest to experience and for that I am so sorry on behalf of our staff members. I will pass on the issues to Housekeeping and Breakfast managers. Please give us a try again and I believe you will find the experience quite different.

Excellent hospitality and very clean rooms and very quiet. Although it isn't the newest hotel around, it it much cleaner than most hotels we have stayed at. The staff was very accommodating and knowledgeable of the area. Pool area was very clean also.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much for staying with us and your great review. I am sure your feedback will allow future guest to make a very informal decision when choosing our property to stay. We look forward to see you again.

We stayed here for 3 nights and it was awesome! By far the quietest hotel I've ever stayed at. Sonia was absolutely amazing and was there whenever we needed her. Room was very clean, as was the pool area. We had 3 adults and 6 kids in our party and everyone was accommodated.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Hearing back from the happy customers is one of the best thing we can receive. Thanks so much Sarah for the feedback and staff compliment. We'd love to welcome you with your family back!

This hotel may not look fancy from the outside, but it was a wonderful place to stay. The lobby is spacious and a great place to sit and drink a beer or cocktail after a long day. The rooms were clean and accommodating. The best part of the stay was the night shift woman working the front desk, Sonia. She was extremely helpful with suggesting local eateries and giving directions, as well as being the bartender in the evening. She made the stay very enjoyable and I truly felt like she was there to cater to our needs. Keep up the good work.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Ryan for such a kind reveiw. We are delighted to hear that our interior and staff wowed you. Thank you on her behalf for the compliment, I will pass on your words. We enjoyed having you and your family here and look very forward to welcoming you back.

There aren't many choices near Holiday World; we chose Sure Stay based on its good value recommendations. The building is a very dated style with two floors but no elevator, so be ready to tote your luggage up a flight of stairs. The rooms themselves were adequate and supposedly remodeled, but on this road trip we stayed in two other motels in same price class and they were much nicer. The included breakfast was standard hotel free breakfast, but the hours end early (9AM) even on a weekend. All in all, this hotel is a decent value and adequate lodging for a couple nights stay. Driving to Holiday World was along peaceful rural highways, but it is a full 30 minute drive. Note: since Holiday World is in the central time zone and hotel is in eastern time zone, you can arrive a half hour before you left.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks Dirk, for your feedback. We appreciate your concern related to Time Zone for the potential visitors to Holiday World, yes it is an hour difference. We are sorry about the elevator and the breakfast time. I will pass on to the management. Just for reference to elevator we always keep few rooms empty on main floor for seniors or for any guest wants to stay on main floor. We hope we get the chance to have you again.

Free Breakfast, indoor pool, hot tub, and pets allowed!! All i need in a great hotel. The staff is wonderful and go out of their way to make sure you are comfortable and happy. WE have stayed before and will continue to stay in the future!!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Tammy for the appreciation. We always try to make everyone feel important and treasured. Looking forward to see you.

We stayed on July 5th after our annual family trip to Holiday World. When we arrived, the woman at the desk was incredibly friendly and helpful (the man at check-out was also). I was pleasantly surprised that the pool (although pretty small) and hot tub (normal size) was open until 10:30. The pool area was clean. Our bedroom and bathroom were clean (aside from slight soap build up on one of the soap holders in the shower). It was nicely decorated. We could hear showers and blow dryers from the hallway, but that was the only noise we heard the entire stay. The beds were comfortable however the fitted sheet would not fit snuggly over the mattress on the kids' bed (mattress was very clean). Breakfast was standard hotel breakfast. The staff were right on top of refilling everything quickly... it was quite busy. The only real negative could be that there was not an elevator, but the hotel is only two floors with a few stairs. It was comparable to the other major hotel in Jasper (we stayed there last year). For $60 less per night, we will definitely return here in the future.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you Shelly for the comprehensive reveiw. I apologize for any inconvience you encountered duting your stay. We look forward to providing you with excellent service on your next visit with us.

We stayed here on our recent visit to Holiday world. It's about 20 minutes drive to Holiday world. The hotel is very clean, quiet, and rooms are spacious! The bed was comfortable. All the staff were very helpful. The complimentary breakfast was okay. The house keeping team was great!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you so much Yinka, for your kind remarks regarding our high standards of cleanliness and we are able to give you a comfortable experience. Thanks again for the staff appreciation. I will definitely share your words with them. Look forward to your return visit.

I enjoyed another great stay at this hotel in April. Everything is always clean and in working order. Sonia and the rest of the hotel staff are always willing to go the extra mile to ensure we have a great stay. I am looking forward to our July visit.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks Joe, for the appreciation. We love to maintain a high level of quality for all of our guest, but this is only proved true when our loyal members like you return and feel the consistency. Thanks so much!

We stayed two nights for our first visit to Holiday World. Sonia at the front desk was very nice and the location was very good- about 20 minutes to Holiday World. Our room (212) was just okay. Not the best but also not the worst. The bathroom was not the cleanest. There was still hair in the shower from a previous guest, like, alot of hair. The shower curtain was very dingy and had soap scum on it. It wasn't filthy but it was kind of gross. First thing we did was check for bedbugs and we didn't see any which was why we sucked it up and didn't ask to change rooms. We decided no bedbugs was better than a pristine bathroom. The rest of the room was okay. The beds were comfortable, the chair was a little worn but again, it was not the worst. The curtains in the room were also dingy and stained. Just not what you'd expect from a hotel that was remodeled a year ago. The pool is super small- capacity for it is 11 people. We knew from the pics that it was a small pool but we were still surprised when we saw it in person. They must use alot of chlorine because our eyes burned just sitting by it and the hot tub too. We summized the high chlorine levels might be the reason the person who stayed in our room before us lost the majority of their hair in the shower, lol! You gotta keep your sense of humor people. Make sure your kids wear goggles if they swim bc our sons eyes were blood red after swimming for just a few minutes. The free breakfast was just standard hotel fare, biscuits, eggs, sausage and waffles. Like everything else, it was adequate. Oh, and just in case you didn't know, this hotel is NOT on central time so if you are staying here before going to HW, just know it's an hour ahead of HW. I doubt we'll stay here again when we plan another trip to HW (which was awesome). I'll go into that in my Holiday World review. Hope this review helps!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you for letting us know about your stay and we apologize for any inconvenience you encountered during your stay. This is definitely not the type of customer service we wanted for our guest to experience and for that I am sorry. All the issues will be address and handle. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you the improvements made.

We stayed at the SureStay because of its value and location to Holiday World. I rented four rooms for our family ranging from 1-65, I have never gone wrong reading through my reviews on Trip Advisor and this time was no exception. Sonia, who is mentioned in a lot of the posts, went out of her way to make our stay as exceptional as possible. Every evening we came back from Holiday World and enjoyed catching up in the lobby while playing a few board games. Those were the best memories!! Sonia would always ask if we needed anything or always was there to greet us with a smile. Thank you for a wonderful stay, Sonia. We felt as if we were your guests at your home!!! It was a great value with a free breakfast. It may not be the fanciest hotel in the area but it is definitely the most welcoming!!

All of the staff was friendly and helpful in every way. I would certainly stay here again. They were very attentive helping when I have to have packages delivered for my work. They called my room as soon as they arrived.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Sam, Thank you for leaving five star rating of our hotel. I cannot begin to express how much it means to our management and staff to hear from guest like you. We really appreciate your kindness and look forward to serving you again.

Nice and clean.Pool and hot tab was amazing. Impressed by the front desk girl (Sonia) who treated us so good. Deserves a praise!Even if we arrrived late and checken in,she let us use the swimming pool area with no time limitation!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Esayas, thanks so much for the review. We appreciate your staff acknowledgement and I will definitely pass on to her. Looking forward to see you with your family in future.

We wanted a short but fun trip. We chose Holiday World in Santa Claus, Indiana. Hotel was less than impressive on the outside but nice inside. Rooms were clean. Breakfast was okay. We stayed in Jasper, Indiana at the Surestay. It was about 20 miles from Holiday World. I noticed the accommodations closer were more expensive but average. Beautiful farmland during your drive.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks for the feedback and good to know that you and your kids enjoyed the trip.Looking forward to see you again whenever you plan short trip again.

We stayed 4 nights with a large group of kids. The hosts were very responsive, from a plumbing issue to a medical emergency during our stay. They were very attentive and friendly and were gracious in offering a space for our evening gatherings. The rooms were clean and comfortable and the snack shop was a hit with our kids. They enjoyed the pool and hot tub, and the hot breakfast was good. Chaperones used the fitness room and the beds were comfortable.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you so much for leaving a candid review and letting us know how impressed you were with our services and amenities. Glad to know that everything works well for your group especially the recording and kids enjoyed their stay and Holiday World. Thanks again for giving us the opportunity to host your group.

I stay here once a week for work and enjoy the staff always being kind and attentive. The pool and hot tub are always clean, and the continental breakfast is always a good start to the day. All around great spot if your passing through or here on the regular.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks Jonathan for such an awesome reveiw. Our team works hard and we apprecoate it when our guest ackowledge it, especially when its a return guest. Thanks again.

Good room at a great price. Owners and staff were very friendly and accommodating. The room was spacious, clean and up to date. Location provided easy access to everything in Jasper. I will definitely stay here again when in the area.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you for your kind remarks and letting us know how impressed you were with our services and amenities. We look forward to serve you again.

I was there for the majority of April 2018. I had a life changing event occur while I was there and received all kinds of assistance and kindness from all of the staff! I left woefully on my last day due to the fact I didn't want to start crying while saying goodbye. Sonia and her family are very kind and caring and you can tell they are there because they love Jake and their residents.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Jacinda, Thank you so much for the compliments, that means a lot for us. We always try to give our best so as to make our guest's stay comfortable. See you again and take care.

Hotel is new and the hosts are terrific. Good location and close to everything. Package deal with golf...We were treated very well. The rooms are nice. The hot tub and indoor pool felt refreshing after the day of golf. Nice breakfast.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you Gregory for the wonderful words of our hotel and our staff. It is always a wonderful thing to read. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

I always enjoy my stay here. The rooms are always clean, the bed is comfortable, and the breakfast is good. Hot coffee, bacon, eggs, fresh waffles, biscuits, and gravy are all available for breakfast, along with cereal, muffins, and yogurt. I really like the staff. They are very friendly and helpful. I enjoy the times I've talked with the staff. I cannot say enough good things about my stay.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Leonhard for sharing your experience upon your stay that means a lot for us as well as travelers for choosing our hotel. We will definitely maintain that. See you in July.

Here is my experience over a week at this hotel. The property was very safe and secure. Room very clean... I spent a lot of time making sure it was. Staff was very nice and accommodating. One thing... the hotel location itself is a little hard to get to at the time of my stay. They were in process of changing this at the time. If considering staying here, make sure you find your way through the parking lot to the front door to check the place out. Overall stay was a very nice and good value for location.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks Steve for sharing your experience with the potential customers. We are glad to know that you are satisfied with your overall stay. We are almost done with the changing, thanks for your understanding and cooperation. Looking forward to see you again.

The rooms were immaculate ( love it - modern mix contemporary), Clean, Excellence customer service and wonderfully accommodating owners, USB Charge connection every where ( IN & Out room). Love IT. We Will be back again and again. They go above and beyond their duties. It was a real lifesaver, because we couldn't find any good hotel around there. Over All level the same with Hilton and Marriott Hotel Class.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
WOW! Thanks so much for this outstanding review that we could not be more pleased to read! Our team works hard and we appreciate it when our guest acknowledge that. Your ranking for our hotel as top-notch hotel means a lot for us. We are happy to have gained you as a returning guest of our property.

The rooms were immaculate, ample towels and wonderfully accommodating owners. They go above and beyond their duties. I needed something printed, and the computer was not working, they allowed me to email it to them, and they printed it for me. It was a real lifesaver.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Michelle for the high praise. We feel honored. We strive to make our customers our first priority. Looking forward to see you again.

Clean, comfortable beds, refrigerator, microwave, indoor pool and spa, complimentary breakfast and WiFi. There is great light in the bathroom. (Saw wrinkles I didn't know I had!) Good place to stay. This was our first stay at a SureStay Plus Hotel and we were impressed. It will not be our last stay.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much for the wonderful feedback, it means a lot for us. We are delighted that you were impressed and appreciated the indoor portion of our facility. We are happy to have gained you as a returning guest of our property.

The rooms are quite competent and the layouts are awesome. Housekeeping is great and amenities are up to standards. We love the breakfast variety and the best part was Hot Tub and Bar that made our night relaxing. This is our favorite place now to stay whenever we want to relax and away from home

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Lori for such a wonderful feedback. We are glad to know that you enjoyed your stay and how much relaxed you felt. Looking forward to see you next time.

I stay at the hotel frequently for business trips to Jasper. The team there, especially Sonia, are wonderful and attentive. The rooms are very comfortable. There is a small bar available, and snack counter for late night cravings. The breakfast bar has a lot of choices. Overall a very comfortable and welcoming Inn.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks to you for choosing our hotel and posting such a candid review online. Your detailed review is welcome and surely will be welcome by others as well. We are happy to have gained you as a returning guest of our property.

I was on Business trip. I had a King room, and it was beautiful, spacious and clean. The bed and linens were very comfortable. I stayed three nights and slept well. Wi-Fi was my main concern and it worked very well. I like the idea of in house bar and was greeted with complimentary Beer. The staff was very professional and hospitable. I highly recommend SureStay Plus Best Western especially for those who are visiting Jasper for Business Trip.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Donald, Thank you for taking the time to review your recent experience with us. You provided a lot of information for curious travelers and we are greatly appreciative of the time you look to leave such great information. See you again.

The staff here is extremely accommodating and certainly friendly. I called ahead asking for a few extra hangers for my room. When I was greeted during check-in after 11 pm, they advised the extra hangers were in my room and advised to let them know if I needed additional. Very proactive! Thank you Sonia!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you so much Dennis for a moment to share your experience with us. Very much appreciate the staff service recognition. I will share your great comments with the staff to continue to inspire and motivate them to deliver an exceptional customer service. Happy to see you next time.

Sonia is the manager at this location and was incredibly knowledgeable and helpful. She really has a passion for her hotel--and you can tell by her outstanding customer service and willingness to please her customers. You will not be disappointed staying here--it's a really nice place to stay.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Charlie, I am really happy and overjoyed for your kind words for my work. This is heart touching inspiration. Thank you very much its a great honor. We hope to have the pleasure of welcoming you back to our hotel in the future!

I always stay here on business trips to Jasper and they never let me down. The staff is excellent. Sonia always goes above and beyond to ensure we have a great stay. The place is clean and well maintained and they offer a good breakfast. I definitely look forward to staying here again in April.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Joe for the kind words and compliment. Your repeat patronage means a lot, and we thank you for it. We appreciate your taking the time to review us and your stay online. See you in April.

The rooms are nice and clean. Beds are conferrable, and the breakfast buffet is hot and tasty. The hotel staff is friendly and always ready to help. If you're in the area I recommend staying at SureStay.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Ken, Thank you for the kind and detailed review. We're grateful for it and are sure it will help others as they navigate through their many choices. We appreciate your taking the time to write about us online and recommending our hotel.

we were without running water due to winter freeze. we needed showers and such. when checking in,the clerk took pity on our situation and discounted our stay. she was friendly and very informative. we will stay again!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks for choosing our hotel. Saying you will be back means a lot to us, and we look forward to it.

Excellent hotel stay. The room is clean, the bed is comfortable, and the breakfast is good. I will definitely recommend this hotel to anyone staying in the Jasper, IN area. The staff is very helpful and friendly.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Leonhard for choosing our hotel and staying every time when you are in Jasper. We are glad to have you as our repeated guest. See you next week.

The rooms are always clean and well maintained. The staff has always been very cordial and helpful. I have stayed several times and have never been disappointed. From check in to check out, I have always enjoyed my stay

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you so much Jim for the review and compliments. We are happy to have gained you as a returning guest of our property. See you next time.

This was our first time staying and i was so impressed. The staff was so friendly. They took care of all my needs when they came up. There was a hot breakfast every morning with fresh waffles. Plus enjoying a drink in the hot tub every evening to wind down from business waa just the right touch i needed

SureStayPlusTeam, Public Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you so much Jason for leaving such a awesome review for our hotel and staff. We are happy to know that you enjoyed all the hotel amenities. We hope to have the pleasure of welcoming you back to our hotel in the future!

We have stayed at the SureStay Plus in Jasper, IN several times over the past couple of months - it has become our "home away from home". Sonia and team are always welcoming and helpful! The rooms are extremely clean and comfortable. The breakfast is plentiful with many options!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you so much for such a Candid review. We felt honored that you find our hotel as your 2nd home. A huge thank you from our team. Its our pleasure to have you as our guest. Happy to see you and your family.

We stayed for several nights and were delighted -- very comfortable room, stylish decor, excellent amenities, and friendly, helpful staff. Add great rates, and the result is our new "go to" hotel in Jasper.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear William, Thank you so much for such an awesome review. You provided lots of information for our curious travelers. We look forward to welcoming you back soon.

I had the opportunity to visit jasper indiana and decided to stay at the surestay hotel. I had a great experience. The rooms were superb and the hospitality of the staff top notch. All in all the best hotel in Jasper . I enjoyed my stay tremendously and definitely look forward to staying there again when i return . Awesome hotel. !!!!!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Gerald, Thank you for taking the time to review your recent experience. We greatly appreciate your feedback and will pass this along to the management. It was such a pleasure to have you as our Guest. See you in future.

We had an excellent stay and couldn't have asked for more. Everyone was so helpful and accommodating. We are so grateful to have a place to stay in Jasper that welcomes our 3 dogs. We will be back regularly!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thank you so much Kelly for this outstanding review and your kind words for our hotel and staff. We are happy to have gained you as a returning guest of our property.

The hotel staff was very polite and accommodating. The rooms are very nice. We enjoyed the pool and hot tub as well. This is the best hotel in the area. I would highly recommend this hotel for anyone traveling through Jasper, Indiana.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear David, Thank you for taking time to leave us a nice review. We are happy to know that you are satisfied with your stay and enjoyed the pool. Thanks so much for recommending our hotel as Best Hotel. We look forward to welcoming you and your son back soon.

Clean room...comfortable bed...great hospitality. Booked over the phone directly with the hotel and person on the other end was very helpful. Decent breakfast in the morning as well. Would stay there again for sure.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Smith, Thank you very much from our entire team for your kind appreciation. Its our pleasure to see you in future.

We stayed here over the weekend, visiting family in Jasper. The hotel is lovely. The artwork well curated, the rooms well decorated. Breakfast is plentiful; egg, meats cheeses, waffles,breads, fruit, granola, yogurt, oatmeal, pastries .We had an excellent stay! The house staff was very helpful, and accommodating. We would stay again.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Dear Timmy, Thanks so much for such a wonderful praise. Glad to know you had excellent stay. Looking forward to see you in future.

We loved our stay at the Surestay Best Western in Jasper! Sonia at the front desk is so friendly and helpful. There is a market in the hotel with alcoholic drinks, snacks, and toiletires that is really convenient. The pool was very clean and the kids had a great time. it is close to downtown Jasper and we enjoyed eating at the Mexican restaurant nearby. The hotel has a few arcade games and a hot tub.Our room was clean and the beds were very comfortable. There's a hot breakfast with a make your own omlette station and waffles. We will definitely choose this hotel for our next visit to Holiday World.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Sarah for such a wonderful review. We are happy that you and kids had great stay and were able to enjoy the Breakfast and other amenities. Thanks for the staff compliment. We always strive to provide great service to everyone. We would love to have stay again.

Everything was Perfect. The beds were very comfortable, plenty of plugins in room , HD channels, Fridge and Microwave, Coffee Pot. Recently renovated, 24 hour Coffee with Cookies and Flavored water. Overall service was wonderful. Stay again for sure.

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks John for such a great review. We will definitely maintain that kind of service. Thanks again for choosing our hotel and happy to see you again.

I called ahead and Sonia, gave me great information about the amenities of the hotel and I knew if we were staying in Jasper, we needed a hotel with an indoor pool. Although the pool is small, it was still perfect and relaxing. Sonia, and the rest of the staff were friendly and courteous. Comfortable beds,and breakfast did not disappoint us, with many options to choose from. Will definitely stay here again!

SureStayPlusTeam, Guest Relations Manager at SureStay Plus Hotel by Best Western Jasper, responded to this review
Thanks so much Melisha, for the staff compliment. We are so pleased to see you had a very positive stay with us. We strive to try to make everyone feel important and treasured. We look forward to continue providing you with excellent service on your next visit with us.