"Horrible customer service, rude staff"
alkemist187,
31 Juillet 2023
This place has horrible customer service. The ppl at the front desk are just plane rude and the way things are implemented just asinine. First i came to the hotel and said i wanted to make a direct booking bc the app wasnt allowing me, i expected them to match the best western apps rats, they refused, i said i dont want to go thru agoda which had the same price, they said book thru agoda, cool. Did that. Next night we wanted pizza, baby was crying and tired after cruise and grab wasnt delivering. I went to bar to order pizza, and they wouldnt allow me to take the pizza to my room!!! I ordered kfc etc no issues taking food up, but they disallow taking food from their restos to the room, so i had to bring crying baby down to eat pizza in the bar. In the morning i asked if this is actual policy, they said yes, cant take hotel food to room!?!? Much better options, customer svc can make or break a stay, these ppl are horrible…