Best Western Premier Sapphire Halong

This place has horrible customer service. The ppl at the front desk are just plane rude and the way things are implemented just asinine. First i came to the hotel and said i wanted to make a direct booking bc the app wasnt allowing me, i expected them to match the best western apps rats, they refused, i said i dont want to go thru agoda which had the same price, they said book thru agoda, cool. Did that. Next night we wanted pizza, baby was crying and tired after cruise and grab wasnt delivering. I went to bar to order pizza, and they wouldnt allow me to take the pizza to my room!!! I ordered kfc etc no issues taking food up, but they disallow taking food from their restos to the room, so i had to bring crying baby down to eat pizza in the bar. In the morning i asked if this is actual policy, they said yes, cant take hotel food to room!?!? Much better options, customer svc can make or break a stay, these ppl are horrible…

I was travelling solo in Vietnam and wanted to stay in a well-named hotel. Perfect location, amazing and friendly people and outstanding hospitality. I would highly recommend it. The travel agent is one of the best guy I have ever met. Book the boat trip at Ha Long Bay. It was an amazing experience.

This is an amazing hotel with amazing prices! The room is modern and spacious. And the location is perfect in Ha Long. There was construction next to the pool so we couldn't enjoy it! But everything else is perfect. Also make sure you walk around the hotel and enjoy stunning views of halong bay islands

Staff: - Professional - Nice - Friendly Location: - Prime - Easy to access from anywhere in the city - Nearby the luxury resident community Restaurant: - Food is good and Price is affordable for a 5 star hotel

Great hotel with excellence services, all the staffs are nice and really care about the guest. Room view is excellence that can see the ship and the cruise going in and out of the harbor. Facilities are great with indoor swimming pool, spa and gym. Location is really near the shopping mall and the seafood markets that make it really easy to buy souvenir or fresh sea food from the sea.

We stayed here for 3 nights in junior suite. Our stay was very comfortable, everything was perfect. Their staff is great,always smiling,ready to help. Indoor pool and hot jacuzzi is amazing especially after a long tiring day. We had a great stay. Best part this hotel is in a nicer area, lots of cafes in a walking distance. Anytime better then BaiChay. Totally recommend.

Spend 3 days vacation here with my wife and eveything was perfect. The room have view to the bay, the Baichay bridge and it's spacious. Food and drink are decent too. The restaurant has a warm atmosphere and a wide view to the city. Highly recommended