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Vorteilscode

Best Western Hotel Starlite Village, Fort Dodge

1518 3rd Avenue NW, 50501-2202, Fort Dodge, United States - Siehe auf einer Karte
Best Western Starlite Village - Aussenansicht Das Best Western Starlite Village ist ideal in Fort Dodge Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Dieses Hotel mit vollem Serviceangebot in Fort Dodge, Iowa, ist günstig gelegen an der Kreuzung von Highway 169 und Highway 7, nur wenige Minuten entfernt von allen Attraktionen in Fort Dodge und der näheren Umgebung. Dazu gehören das Fort Museum, das Iowa Central Community College, Air Choice One und der Harlan Rodgers Sports Complex. Ob Sie geschäftlich oder zum Vergnügen unterwegs sind – Sie werden sich im Best Western Starlite Village wie zu Hause fühlen. Das Best Western Starlite Village verfügt über gut ausgestattete Zimmer jeweils mit Kabelfernsehen und High-Speed-Internetzugang. Unsere Gästen erhalten jeden Morgen ein kostenloses komplettes warmes Frühstück. Dazu bieten wir drahtloses High-Speed-Internet, reichlich kostenlose Parkplätze für Autos, Lkws und Sattelschlepper, Kühlschrank im Zimmer, Mikrowelle, ein großes beheiztes Hallenbad mit Whirlpool, ein Business Center und ein Fitnessstudio. Unser angrenzendes Restaurant mit vollem Serviceangebot, Buford's Steak House & BBQ, wurde kürzlich renoviert und steht Ihnen zur Verfügung. Golfbegeisterte Gäste des Best Western Starlite Village werden die Nähe (weniger als fünf Minuten Weg) mehrerer schöner Golfplätze schätzen, darunter der städtische Golfplatz Lake Side, Willow Ridge und Fort Dodge Country Club. In Fort Dodge finden das ganze Jahr über verschiedene Veranstaltungen statt. Dazu gehören die Dragon Boat Races, Frontier Days, das Dayton Rodeo, die Greater Crater Days und das Iowa State High School Girls Softball-Turnier. Das Best Western Starlite Village ist seit langem ein legendäre Anlage in der Gegend und steht schon seit mehreren Generationen Unternehmen und Familien zur Verfügung. Sie können sich darauf verlassen, dass unser freundliches und professionelles Personal dafür sorgt,dass jeder Gast einen idealen Aufenthalt genießt.

Best Western

Hotel Starlite Village

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Lounge / Bar
    Lounge / Bar
  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Hallenbad
    Hallenbad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Spielzimmer
    Spielzimmer
mehr sehen weniger sehen

Bewertung unserer Kunden

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Gebildet aus de 176 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
65
Sehr gut
38
Befriedigend
33
Mangelhaft
25
Ungenügend
15
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
3
Alleinreisende Alleinreisende
8
Familie Familie
66
Geschäftlich Geschäftlich
36
Geschäfts-<br>reisende Geschäfts-
reisende
53
Geschäftsleute Geschäftsleute
38
Geschäftsreisende Geschäftsreisende
40
Paare Paare
23
Reisen mit Freunden Reisen mit Freunden
16
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Great Staff"

5
Tom D, Bossier City, United States 18/11/2019

The hotel has an "Exclusive Lodge" feel to it. The room had a grand walk in shower. The fireplace is imitation, but the hearth makes you forget about that. It has a country homey feel to it. It has a large indoor swimming pool and hot tub in an Atrium setting. The restaurant has a great staff and god food. The ladies who prepare the continental breakfast are dedicated and make you feel appreciated. The hotel management and staff make you feel important.

"Family"

5
User 11/11/2019

I have stayed at this motel during a joyous family time; and also during a solemn and sad time. The staff was very accommodating to both occasions, The free breakfast is outstanding and a welcoming source protein, caffeine, comfort food and/or whatever you may need to start your journey for that day...Thank You Starlite; you were just what I (a weary traveler) needed, to get through it.

"I definitely would not stay here!"

1
User 07/10/2019

I would not stay here because staff couldn't/ wouldn't control unruly guests! A party of 5 rooms with over 39 kids were there and no adults to control any of them .the kids screamed at the top of their lungs for 6 hours no exaggeration. When we made multiple complaints nothing was done the correct the situation not eleven to ask the offenders to try and control the kids. I had 4 kids of my own and they didn't even want to swim due to the noise level in the pool area

BestWestern S, General Manager at Best Western Starlite Village, responded to this review
Dear Judy - Sorry you did not have a more pleasant stay! There were a lot of families and kids this past week. It certainly is always appreciated - by all - when parents provide some structure - unfortunately this is not always the case. I do want to again express that your multiple calls were not unanswered. We sent our staff to these challenges, including, but not limitedt to, asking additional staff to come in from home to help reduce the swimmer load and noise levels. Lights were flickered, pool areas were emptied, and the like. Certainly a busy hotel will have a busy pool - but we do our best to keep an eye on the fun to ensure that it doesnt get "too fun" and/or too loud! Once again - our apologies for not being able to reach an acceptable level for you and your family. I do hope you will provide us with another opportunity!

"Great Stay"

5
matthewdV6724TV, Green Bay, Wisconsin 30/09/2019

Our son plays rugby for Iowa Central located in Fort Dodge. This is the first time staying at the Best Western and our experience was relaxing and and enjoyable. The pool, spa and food were excellent.

"Best motel in fort Dodge iowa"

5
billmorsching, Saint Peter, Minnesota 03/09/2019

The fort Dodge best Western stare light is the best place I have stayed in for a long time. I stay their at least 4 times a year when I got to fort Dodge to spend time with my grand kids and daughter.

"Dirty and outdated! Don't waste your time or money!"

1
User 20/08/2019

This hotel has not been updated! Crappie blankets, broken tile, dirty pool. Noise from the hall feels like it is in your room. You get a coupon for the restaurant on Sunday at check in, oops sorry the restaurant is closed today! There are lots of good choices for lodging in Fort Dodge go to one of them, DONT STAY HERE!

BestWestern S, General Manager at Best Western Starlite Village, responded to this review
Dear Ms. Johnston, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not meeting your expectations. When we learned of your challenges at check-out, it was definitely our goal to find some resolution. Certainly part of that exploration is to ensure that we did not overlook any alternative avenues that we could have taken the day and night of your arrival. ie: Different room or room type, perhaps a different area of the hotel, etc., as we have many options in our 99 unit property - all of which have seen updates. It was not meant to replay a poor experience - but rather to let you to know that had we known of the challenges earlier - we might have been able to provide a better alternative for you and your family. We simply like to address such obstacles as they arise, and did not want you to feel that you ever have to accept less than suitable conditions! Unfortunately, we just could not seem to correct-course, and as you mentioned - you had chosen rather to respond through our surveys and reviews. Certainly this is one example of how these surveys can be utilized, but I honestly believe had we been able to move to calmer waters - that we could have come up with the very solution(s) you were wishing to achieve. In spite of best efforts - sometimes things just do not go as planned - but we do solemnly try to make it right! Again, our apologies for not providing you with a better night's stay! Should we have another opportunity in the future to serve you and your family lodging needs - I do hope that you will contact me so we can once again try and find the best possible way to meet them! Thank you for sharing your experience with us. I do wish everything had gone better! Sincerely, Scott C. Galyen, CHA General Manager Best Western Starlite Village

"The hotel was the highlight of the trip"

5
User 16/08/2019

First off, I would like to say Brittany, the guest services manager, was both smudge and arrogant... Ok, ok... not really. She was great! She handled most everything I threw at her with grace and ease. Truly a like-able person, and made the experience to Ft. Dodge worth while. I realize it is her job to be nice to customers, but she went above and beyond in this category. On the flip side of the token, she was not afraid to me in my place when I stepped out of line. I was in town for business for 2 weeks, so the hotel staff can really make or break an experience. To the general manager of this particular best western, I have no clue what this woman's salary is, but you probably ought to consider giving her more, because is she definitely one the main reasons customers return to this establishment. I know I am not the only person on trip advisor who thinks this. With that said, you should also invest in some plungers. Well done Best Western, I have enjoyed my stay, and will be returning for my next visit to fort dodge. -- Rm 128

"Ok, but disappointed this time"

3
edjenson, Algona, Iowa, United States 29/07/2019

We booked a room here for one night to be with friends who were staying there from out of state. Booked online and it said I had double queen. We got there and were given only a single queen, but we're traveling with two kids and two adults and really needed the bigger room and second bed. I've stayed here before and know they do have much larger rooms. I inquired about this and was told I could get a bigger room but will cost us about $60 more to get what I thought I had booked to begin with. No thanks, I'm not paying, so we made it work with a family of four, one bed and crammed an air mattress for the kids into a corner between bed and Window. The tub was dirty had hair in it and noticable ring of scummy stuff all the way around. I cleaned it myself as the housekeepers seemed a touch too eager to leave on this day and the front desk girls acted as if they wanted to be anywhere but where they were so I felt I'd be a bother to them if I brought but to anyone's attention. Pool was a plus though, nice big open pool area with lots of tables and chairs and a good hot tub that we always enjoy. I'd give this hotel another chance as we have stayed with good experiences several times and typically recommend it to our family & friends when they come to the FD area. Hoping this one time was just an unusual incident.

BestWestern S, General Manager at Best Western Starlite Village, responded to this review
Hi - We certainly hope that it is a one-time occurrence as well! My biggest take away is that I want you to know... You can never bother us too much!! I know - as do you - that everyone can have an off day, but this is the business we are in and and the end of that day - whether it good or bad - we genuinely want our guests to be comfortable and happy! So please do not be afraid to let us know. It is always easier to correct matters at the moment - versus when those moments pass and only hard feelings or poor impressions remain! Next time you are in the area - we do hope you visit us again and that we can ensure that you have the room type that best suits your family's needs! Feel free to call us directly so as we can address just what you need, and we will do all we can to make it happen! We have several room types - I know we can find one that best meets you needs - and budget! Thank you for sharing you experience with us! We do hope to see you again soon!

"Older Facility"

4
418ernestl, Oak Island, United States 23/07/2019

The stay at this Best Western facility was as expected from the age of the units. The rooms were clean but dated and worn. The fixture in our bath dripped but not to a point that was brothersome. Breaklfast was hot and fresh with fresh fruit to top off eggs and waffles. The one really bad point I'll mention was the sulfur smell from the water. I did point out the drip and the smell when I checked out.

BestWestern S, General Manager at Best Western Starlite Village, responded to this review
Thank you for taking a minute to share your experience with us! We sincerely appreciate the opportunity to make your next visit even better!

"Amazing Accommodations and Staff!"

5
User 22/06/2019

My company has been staying here for about a year now and its been wonderful. The rooms are clean and the showers are great. Working away from home sucks but the great rooms, pool/jacuzzi, arcade, bbq restaurant and amazing staff make it much more comfortable. Special thanks to Brittany for taking such good care of our team!

BestWestern S, General Manager at Best Western Starlite Village, responded to this review
Thank you for staying with us! We appreciate your kind words and will be sure to share them with our team! Thank you again and we hope to see you again soon!

"Very Accommodating"

4
ppkg, Montana 18/06/2019

Older hotel but well maintained. No elevator to second floor and we were concerned with the stairs so they upgraded us to a larger ground floor room. Next morning we almost missed breakfast but the lady was very nice and stayed open long enough for us to eat. Much appreciated.

"Very nice"

3
Darel M, Vancouver, Washington 06/06/2019

Large Best Western with indoor pool. Quite good location restaurant attached. Staff was very friendly but once again didn't know how to run. My gift card at check in which seems to occur often. Comfortable beds good nights sleep

BestWestern S, General Manager at Best Western Starlite Village, responded to this review
Thank you, Darel! Very pleased to learn that you enjoyed your stay and hope to see you again very soon!

"Awesome stay!"

5
Lakeviewbowhunter, Baton Rouge, Louisiana 02/06/2019

Brittney was big help with my multi room check in. Made sure i was notified when a package was delivered also. The pool is nice and the bar is awesome! Had a big ribeye and cooked to perfection. Will atay again next time.

BestWestern S, General Manager at Best Western Starlite Village, responded to this review
Thank you for your nice review - it is making me hungry for one of our steaks!! So pleased you enjoyed your stay and hope to see you again soon!

"Great service"

5
User 02/06/2019

I have really enjoyed my stay at this hotel. Brittany has been very helpful to everyone in our group with making sure we're taking care of and enjoying our stay. Brittany is very professional and she is good at her job.

"Comfortable, relaxing stay"

5
User 10/05/2019

Per usual, the entire staff was friendly, attentive and competent. Service was very good. Food at Bufords was well prepared with decent portions. Morning breakfast spread was varied, plentiful, hot - with an innovative breakfast-egg pizza which was terrific. What's not to like about this BW?

"Staff is AMAZING"

5
User 05/05/2019

From the moment we checked in, to everytime we passed the desk, everyone was wonderful! They asked how our stay was and went ABOVE and BEYOND to ensure we left happy. I would recommend for anyone having a wedding to visiting family to stay at this location. Hot breakfast in the morning, indoor pool and jacuzzi, Buford's is attached with wonderful food and the bar is great. Thank You Brittany for enrolling us in Best Westerns reward program and helping us status match with Wyndhams reward program, you made sure that we got the best out of your little piece of heaven-you are all wonderful. See you again soon!

"Fort Dodge IA"

4
Bob G, Spartanburg, South Carolina 29/04/2019

The room was clean and it was on the side of the pool area. Very nice area around the pool and we did not notice any chlorine smell in the area or our room. Very nice. Fort Dodge also has many restaurants in the area, if needed.

"Unexpected"

5
User 16/04/2019

Recently updated. Indoor pool and area was immaculate. Room was huge with great modern touches.Shower had 3 wall nozzles and large overhead rain fixture. Breakfast had a wide array of selections and everything was good. Overall, very impressed with this old but updated facility!

"Reservation Only"

1
User 29/03/2019

This rating is based on the process of the reservation only. I called to book a two day reservation and was placed on hold twice and the third time the clerk just hung up on me. The fourth time I called, I stated that I was hung up on several times and the clerk told me that she could take my information and call back later. I understand if they are busy, but you don't just leave a person hanging on the phone and you definitely don't hang up on a person. That's not how a company should treat potential customers. What is wrong with initially saying "My front desk is busy at the moment, would you like to call back later or wait, it may take up to 5 minutes for me to get back on the line with you?" Very frustrating.

"Very poorly managed property."

1
TrailBlazer194213, Saint Louis, Missouri 11/01/2019

I stayed at this property with 5 other members of my work team. 5 of the 6 of us encountered problems with our rooms and we all experienced problems with the quality of water in the hotel. Some found trash left in their rooms by prior occupants, several of us had dirty linens left in our rooms. The toilet did not work in my first room and worked improperly in the 2nd room. The water softener at the hotel did not work one morning leaving the water smelling like sulfur and making the coffee in the breakfast area taste salty. The front desk staff as less than helpful when presented with problems to the point of being almost rude. There were so many problems with what my team experienced and what we overheard other guests experiencing that we have recommended that my company not send any more people to this location.

ScottStarlite, General Manager at Best Western Starlite Village, responded to this review
Dear Trailblazer - Thank you for sharing your experience with us! I have read about some of the challenges you encountered during your stay and am certainly surprised - and disappointed - that they were not brought to my attention during your visit? That being said - certainly there can be no excuse for a less than orderly room. I am working with our housekeeping heads and engineering staff to uncover just where - and in what specific areas - we failed so as we can prevent them from happening in the future! The water aspect of your stay has been more difficult to uncover. I have had both local plumbing and our water softener techs look over our system and not sure if it is a good thing or a bad thing - but we can not get it to replicate the scenario! The water in Fort Dodge is extremely hard so softeners are a must have piece of equipment - in fact - we have (5)! So, it is still unclear if there was a source problem or just a hiccup in the system, but thankfully, all is well currently! As I mentioned in an earlier response - it is never comforting to learn we have lost a valued customer so we do hope that you will reconsider staying with us again! If not - we do hope you come back to our community. Along with our Award Winning property, Fort Dodge has several nice lodging choices, and I would be happy to help direct you to another great choice in the city - even though we are going to be just a little more biased about our own! Warm regards - Scott, General Manager

"Bestern Western Starlite Village awesome sauce."

5
User 07/01/2019

I stayed over the past weekend and it was a great.They extended the time on weekends for breakfast which is nice to know because we were so tired from swimming late.The staff let me check - in early , so thanks Brittney and Lacie for making that happen.The front desk supervisor gave me a great rate, thanks Callie. The Breakfast was awesome they had so many options and it was really good they added strawberries and whip cream for pancakes and waffles, added more choices on cereal for my kids and cinnamon rolls, plus cannot forget Renee that has been there for years. I love the familiar faces these ladies never disappoint. The second shift lady Stacey helped us with first aid kit and helped kids order from Bufords, they loved the food. The Kitchen crew allowed me to put ice cream in fridge so it would not melt. The pool room was packed full but everything went smooth my kids love the pool, so majority of our time was spent there. Thanks again Ladies for the great stay, will be returning soon for another pool day in future.

"Christmas 2018"

5
jessiema1, Fort Dodge, Iowa 01/01/2019

Original room had water damage. Was upgraded to suite free of charge to accommodate needs. Was able to have late check next day. Great experience. This is where we have most of our holidays-birthdays and family stays when they r in town. Love the breakfast.

"One of the better ones"

5
alexjC4074JN, Nashville, Tennessee 13/11/2018

My family and I used to live in the area and moved away, this is definitely one of the better hotels in Fort Dodge. We always book our hotel here when we are in town visiting family. It is normally pretty reasonably priced and very clean. I would recommend staying here for sure!

"Older Motel. Not to Bad."

3
johnyjones, Myrtle Beach 06/11/2018

We had a room by the pool and the girls liked it. You can tell its an older hotel they remodeled. Room was clean enough. It surely is not near being a 5-star establishment. Had a bar restaurant didn't eat but did have a couple cocktails. The staff was really nice and helpful. I would recommend if you need a night or two to stay. I guess I'm comparing to the 5 Star Bloomington Hilton we stayed in the next night... no comparison.

"Comfy weekend for wedding"

4
Janet K, Independence, United States 08/10/2018

Room was beautiful and bed was so comfortable. Girls loved the cabin feel. Some staff was amazing while 1 was not very accommodating. There is usually always 1, right? Still waiting for bill and checked out yesterday morning. Would stay again but definite clarification would be done

"Could have been better"

3
Sharkhunter2010, Saint Paul, Minnesota 12/08/2018

Broken toilet and dirty shower. Room was comfortable but the pool side room was loud into the wee hours. No shampoo in room, but plenty of towels. Staff was friendly. Very busy place on weekends with weddings and at Buford's restaurant.

Scott G, General Manager at Best Western Starlite Village, responded to this review
Hi - Sounds like we were not at our best during your visit! I apologize that things didn't meet your expectations and hope that you will give us another chance to show you what we do to be an Award Winning Property! Please keep us in mind during your travels! I hope to see you again soon!

"Avoid this run down hotel and get out of dodge."

1
Rye P, Los Angeles, California 11/08/2018

Got to hotel around 5pm on June 15th 2018. I was tired of driving and wanted to settle in for the night with my friends. Upon check in, the front desk women were unable to find my reservation booked on hotel dot com site. Eventually they found it. I upgraded to a cabin like room that was huge and had fridge and sink. As we entered I noticed a few flies buzzing around. Not acceptable. Went to front desk to change rooms and was told all of them are going to have flies due to them being outside and maids going in and out. No apology and they seemed disturbed by my presence of wanting something decent. They said there is a fly swatter in every room and that they'ed switch my room. Next room had less flies but had fly swatter.Furniture was very worn and carpets looked grungy. Had to sleep with light on thinking there might be bed bugs. My friends and I decided to use the hot tub and pool inside. Hot tub was luke warm and I cannot believe they allowed this. Health department should shut down the hottub and pool area. The restaurant on hotel property had zero people at 6pm and that seemed very sketchy to me. When a restaurant is that dead at that time of day it means you should not eat there. The whole lobby and inside of the hotel looks like the 90's never left this place. Woke up and checked out, never ever to return. Drive to the Ames and skip fort dodge all together. Nothing much to do there or see.

Scott G, General Manager at Best Western Starlite Village, responded to this review
Dear Rye - I was sorry to learn that you had such a poor experience during your stay! As you mention in your profile - and as seen by your other reviews - you are a tough customer when it comes to hotels, but I am confident we are up to the challenge and appreciate those like yourself that hold us to a higher level! To that measure - we have recently remodeled the property from top to bottom, including public areas for events, our restaurant, and guest rooms, too! The Business Class King is often a requested favorite among our guests! One of the nice things that happened here recently in May 2018, is that we were awarded the Director's Award for Quality Assurance from Best Western International - placing us in the top 20% of all their properties! We take great pride in our hotel and services and do hope that you will provide us with another opportunity to show you why our locally-owned, award winning property has proudly served the Fort Dodge Community for well over 50 years! Safe travels and please come visit us again so as we can provide you with a better experience! PS: Almost forgot - I did go and double-check our records of our state regulated pool and everything seems to be in perfect order! Thanks again! - Scott

"Disappointing"

2
DougJ25, New York City, New York 11/08/2018

My disappointments for the hotel relate to house keeping and the front desk regarding a 4-day stay: —My room wasn't cleaned on the first day, even though I was out of the room for the day at 9am —Amenities like shampoo and towels would be plentiful one day in the room and then only conditioner and one towel the next day —The WiFi password resets on Sunday at 3am (I learned) but they fail to tell you when you check in or the day that happens

Scott G, General Manager at Best Western Starlite Village, responded to this review
Dear Doug - Thank you for your feedback regarding your stay with us! You were a long way from home and I am disappointed that your visit was not more comfortable. We have spoken with those departments you mentioned regarding the confusion surrounding your stay so as they can improve upon it going forward! I hope that you will provide us with another opportunity in the future!

"Very friendly."

4
Jeanne S, Sioux Falls, South Dakota 29/07/2018

The hotel is very clean and the people were very friendly. Our group had three different rooms and we did not request to be next to each other which was our fault so it was quite a distance between rooms. One was next to the pool, one was in a different section and the third was in one of the little cabin rooms across the parking lot. So make sure to request rooms together if in a group. The morning breakfast choices were excellent. I would stay here again.

Scott G, General Manager at Best Western Starlite Village, responded to this review
Thank you for sharing such a nice review with us! We are glad you enjoyed your stay and hope to see you again soon - just a little closer together! :) Thanks again!

"A pleasant surprise in Fort Dodge"

5
Jesse F, Steinbach, Canada 24/07/2018

We had a very interesting stay at this Best Western. We have been elite members for awhile and have generally had very good stays with Best Western all across the country. The staff was pleasant and gave us a great room. Unfortunately, the noise level coming from the neighbours was quite significant...like wow - it was not good. We absolutely hate to have to complain about such things, but we knew we would not be having a good night with the way things were shaping up. I mentioned the noise issues to Brittney at the front desk, and she promptly moved us to a beautiful quiet suite. It was one of the best nights we had! We wished that we could somehow take that suite with us on our travels! Thank you so much Brittney - you made our hotel stay go from a 3 star to a perfect 5 star with a recommendation to come to this hotel. Congrats!

Scott G, General Manager at Best Western Starlite Village, responded to this review
Thank you for your business and nice review. Look forward to you coming back.

"Great stay"

5
davidbV701DF, Sioux City, United States 09/05/2018

Great Rooms, clean, nice décor, and spacious. Bed was really comfortable, and Shower was sharp. Location was in a great area as it was easy to get anywhere in town with no issues whatsoever. It was very quiet in the area and the parking lot was well lit.

Scott G, General Manager at Best Western Starlite Village, responded to this review
Thank you for allowing us to host you. Come back soon,

"Would stay again!"

5
Jane J, Peshtigo, Wisconsin, United States 26/04/2018

We spent the night while traveling for business. We booked online and the very pleasant lady at the front desk already had us upgraded as Rewards members when we arrived. We stayed in a room in a separate building. It was spacious, nicely decorated and very clean. The bed and pillows were comfy. We had drinks and a bite to eat at Buford's, the onsite restaurant. We weren't very hungry so just had appetizers, but they were very good. We would definitely stay again if we pass through that area!

Scott G, General Manager at Best Western Starlite Village, responded to this review
Thanks for your business and nice review. Come back soon.

"Fort Dodge Stay"

4
User 01/04/2018

The king suite was very well apportioned, roomy, and comfortable. Dogs are welcome. There is ample room for parking and two access/exit points. The restaurant, Buford's, served great BBQ. Hotel staff were VERY helpful.

Scott G, General Manager at Best Western Starlite Village, responded to this review
Thank you. Come back soon.

"Wost visit ever! "

1
User 26/02/2018

I was so upset and never been so disappointed in my life and hopefully they make it right w me stayed there alot and have never had a problem thil this last time there was a big party going on in pool area kids cussing and throwing things and food all over around and in pool just nasty and they were bullying my daughter also and no respect at all also i found a bug on my pillow not sure was it was they gave me new pillow. Also found a water bottle on floor next to night stand and bed that was from previous ppl and in open. Spome w hotel manager then next day when checking out and he really didnt say much besides o sorry and picture of bug not in focus so cant tell u what is was also even said ya u stay here cuz ive seen u few times so ud think hed make it right w me but nope just a sorry thats all like i said hope they make it rught w me or might not go bk and was nit cuz of staff at all vuz they were very helpful and tried to take care of those kids and all but parents wudnt do anything either no adult supervision which shud have been cuz thats pool rules.

Scott G, General Manager at Best Western Starlite Village, responded to this review
Hi Jennifer - I am surprised and perhaps - somewhat disappointed - to see your review. After our conversation I gathered you were comfortable with the actions we were taking due to the challenges you had encountered with some guests the evening before. Perhaps you have since had a change of heart. If so, please feel free to reach out to us again, but in the meantime - as we discussed, it is never fair when other guests spoil an evening for both guests and hotel staff! As I mentioned, I am apparently getting to "that age" where I am beginning more and more conversations with "I just don't understand some of these kids these days....". Again, Jennifer, our apologies for any challenges you or your children experienced. While we can and often "encourage" the direction and tone of such matters, it is difficult for us to assist or intervene in the parenting or coaching of our guests' children. As you observed and mentioned above, we do what we can based on the rules we have in place, but it certainly is helpful when parents and family help navigate and engage in the process. I do hope that you will come visit us again, and I would welcome any additional questions or suggestions to those topics that we previously discussed in person. Kind regards - Scott

"staying in hell"

1
User 25/02/2018

the rules stated no pool parties allowed, there was a pool party and it was hell for the other guests and my self. There was food in the pool and hot tub, I couldn't be in the hot tub due to the kids in there. There was alot of cursing going on and parents not watching the kids. The staff was amazing with myself and other guests. The staff is the only reason I would come back to this hotel.

Scott G, General Manager at Best Western Starlite Village, responded to this review
Hi Lucas - Thank you for your kind words regarding the staff! I mentioned this to another guest that it always seems to be the few that can spoil an evening for the rest of us - staff included! The pool was definitely a busy place that night, and our apologies that some guests did not adhere to the policies that we have in place. As you might already be aware - we removed that dynamic to allow the rest of the weekend to go a little easier. Thank you again for your kind words regarding the staff and their efforts! I believe they are a 5-star team even when - and perhaps especially when - they are dealing with 1-star moments! Kind regards - Scott

"Visit great granddaughter"

5
sharondK7127XR, Cashton, Wisconsin 18/12/2017

We have stayed at this hotel before and have really ejoyed our stay.The staff here have been very helpful and courteous.The hotel has a very good continentel breakfast and a pool and whirlpool.This hotel has suites which are very nice.

"Enjoyable stay!!"

4
doty42, Ankeny, Iowa 07/12/2017

The staff is very caring, from the front desk to maintenance. Always offering assistance. The room was good sized with king bed, frig and microwave ,chair to watch shows on a 32 inch TV with cable. Updated furniture. large bathroom with oversized walk tile shower.

"Great relaxing accommodation"

5
Angela M, Ankeny, Iowa 29/10/2017

Working 12 hour days on this trip. The rooms were reasonably priced with many poolside. Very clean and great water pressure in the shower. Very nice hot breakfast with several options, such as, scrambled eggs, biscuits and gravy, etc. As my crew had to leave very early each morning, the breakfast attendant started serving a bit earlier so we could be accommodated. There is also a very good restaurant adjoining the hotel. I highly recommend staying here.

"Tired after a long day of traveling and the service really helped"

5
User 22/09/2017

Room was great clean well done near the hot tub. Best western always accommodate for a bike so that we can have them in sight. Great pool and a hot tub, not that lukewarm crap. After a hard day of biking we need 103° to work out the kinks. The restaurant Buford's is right there. Excellent steakhouse good service. You can ask for more when you're traveling five stars

"Starlite Village Stay"

5
F7420IPstevenr, Sanford, NC, United States 31/08/2017

Of the several places to stay in Fort Dodge, this has to be one of the best! The staff is great and the room offerings are outstanding. There are upgrades at reasonable prices when you ask. The breakfast offering is one of the best as we have found in many of the Best Westerns where we have stayed over the years. We find the quality to be continuously getting better.

"A Nice Weekend!"

5
Thomas T, Clive 25/08/2017

A large number of rooms face the pool area from the both the first and second levels. The hot tub and the pool area were very pleasant. Our room had easy access from the handicap parking area, plus it was clean with a comfy bed. Great Dinner & Staff!

"Best western in fort dodge. Iowa"

5
Don B, Elkhart, Iowa 03/08/2017

Good place to stay. Great breakfast and pool area and area to relax. Conference rooms are very accommodating. We had no problems except for the wifi connection that we could not get to keep us logged in the internet

"Air conditioner in one of rooms was not working and when told front desk all they said is will let maintance know."

3
User 17/07/2017

Was not offered any discount on room price for air not working. Horrible night of sleep! Pool was cold but very sallow. Went to restaurant for dinner with a group of 7 of us and the waiter was so unprofessional! Every time we asked for something he would make a noise as to it was a bother to him. Food took forever to get to us. Breakfast was okay just average

"So Glad We Stayed Here"

5
251debyh, Des Moines, Iowa, United States 13/07/2017

First time we've had an opportunity to stay at Best Western Starlite Village in Fort Dodge, and SO glad we did. The entire facility is well kept, and staff is friendly and helpful. We stayed in one of the Timberland Suites, and it was well worth the money. Clean, plenty of room to spend time with friends, comfortable king bed, lovely decor. Will definitely stay here again.

"Hotel Stay"

4
patrickcD3363PF, Peoria Arizona, United States 13/07/2017

Best Western Ft Dodge, Iowa was comfortable with nice accomodations, hot tub and swimming pool. If you want a good breakfast, go to a restaurant - you can certainly do better. Staff was very helpful. Business Center had problems with printing off my boarding passes - needed to forward the e-mail to the front desk and they printed them off - printer wasn't set up to print anything containing ads.

"One of Fort Dodges best"

4
edjenson, Algona, Iowa, United States 03/07/2017

We stayed one night for a wedding. Great room location off the pool with easy access from outside doors. Large room with refrigerator and microwave. Very clean and comfortable. My only suggestion would be they get wider curtains for the Windows that overlook the pool. There is a space that lets in light all night from the pool area and the space is just wide enough you can see people sitting on their rooms if they're at the table or by mirrors. Get dressed back by the bathroom--you don't know what people walking down halls may see!

"Great hotel for business or leisure"

5
User 03/07/2017

Great facilities and exceptional staff. Comfortable and clean guestrooms. Restaurant and lounge has great food and service. Large pool area for families to gather. Banquet and meeting space is spacious and modern.

"Treated like honored guests"

4
karenbJ9283RR, Bradley, Illinois 27/06/2017

I was especially impressed with the housekeeping staff. They were very attentive to all of our needs. The housekeeping staff went above and beyond "the call of duty", even to the point of asking about specific items that we might need.

"Family friendly"

4
Louise W, Killeen, Texas 17/06/2017

Very clean rooms, great beds, excellent, caring staff. Large indoor pool & jacuzzi . It had a free very nice large breakfast with many thing to chose from! We were on the right side of building and could hear the cars as they drove on the rumble strips to the stop - recommend the other side of building or ear plugs. I would recommend this motel !

"Most enjoyable and relaxing visit."

5
O4853CUdavids, Quincy, United States 12/06/2017

To anyone visiting the Fort Dodge area, we highly recommend staying at the Best Western in Fort Dodge. Very clean rooms, excellent, caring staff, wonderful, free breakfast to their guests. I believe you will find their room rates to be very competitive. My family and I have been guests at this particular motel over 20 different visits and we highly recommend this beautiful motel to anyone.

"June 2017"

5
thomasgW9708BJ, Fort Dodge, United States 05/06/2017

Very nice place and worth the price. Pool area is nice and Bufords steak house was excellent. The staff was very friendly. The rooms were very spacious and clean. I only have positives about this experience.

"Nice Hotel"

4
Y861VOjohnh, Omaha, United States 05/06/2017

Stayed at the Best Western Starlite while in Ft Dodge for a Baseball tournament nice hotel staff very friendly no issues with room. Would stay in hotel again if in Ft.Dodge. Family enjoyed a dinner at restaurant.

"A Good Nights stay at the starlight"

5
paulasG2796PD, New Berlin, United States 05/06/2017

Very nice and friendly. Great free breakfast,. room with nice accommodations. No complaints. Price was good. Staff was friendly and eager to help. Easy parking. We were there on a Thursday night and it was not very busy, for us that was great.

"noise"

2
daushenj, Des Moines, United States 25/04/2017

I have been disappointed by the extreme noise level of this hotel. Most rooms surround a pool where parties went on until 11 p.m. Screaming children were loud and make this stay extremely unpleasant. I complained to the staff but was told that no room available that meet my needs (two queen size beds). The only room available in a quiet area had one bed and one sleeper. Although I was told that I can call back if I change my mind, the staff sounded defensive about my complaints. I don't feel the staff were forth coming about the noise level in this hotel and put us in area that was next door to the party room. This experience will prevent me from staying at another Best Western in the future.

"famliy friendly hotel"

5
annesB3036YF, Brayton, United States 17/04/2017

This Best Western is a nice, clean hotel. They've done a wonderful job updating the decor and facility for as old as the hotel is. I would recommend this to families. The pool is perfect for children/families and parties.

"Trip"

3
863hollye, Spring Valley, Minnesota 10/04/2017

Bathrooms need updating. Drains didn't drain, water pressure too high, no ventilation. Roomed smelled like a swimming pool. Some noises could be heard from outside, but quite for the most part. Kids enjoyed the pool. Rooms need updating for sure.

"Great bang for your buck"

4
T9606LXandrewg, Marshfield, Wisconsin 07/03/2017

I've stayed almost exclusively with Best Western for work anyways... I think I have received a good value everytime. And the Starlite didn't disappoint. If, and when I work out of state I always look for a Best Western!

"Good stay"

4
Z7540PAjoycew, Topeka, United States 12/02/2017

efficient and friendly staff at check in. Location in Ft Dodge was good with our next day travels. Good value. Stayed at this Best Western few yrs back and would stay again. Breakfast room has plenty of room and menu choices were good

"good"

5
hannahccr, Des Moines, Iowa 12/12/2016

Decided to stay here for the night because our other hotel was booked. was unsure about the stay because of the reviews but it was a very good stay!! manager and other staff were very friendly. the breakfast room was clean and had a lot of good food offered. room was clean and had no problems, kids enjoyed swimming in the pool. It was nice eating at the restaurant they had there, the food was amazing. Overall experience was the best. Will definitely be staying here next time I'm in town

"Great quality, helpful staff, clean"

5
424jeanetteb, Westland, Michigan 18/11/2016

Very happy overall. Staff was friendly and helpful, room was clean, breakfast was yummy, pool is very nice and clean. Great choice of you travel with a dog. Good value for the price. It's a little bit outside of town but that's ok, the drive is short.

"Nice stop with friendly staff"

4
Robert M, Cheshire, Oregon 06/10/2016

This hotel was clean and comfortable. The staff was very friendly and helpful. The on site restaurant was very good. The food was good and the portions were large. We asked for a quiet room and was accommodated.

"Friendly service "

5
User 18/09/2016

Spent the night here 9/18/2016. We had 2 rooms, poolside. Rooms were good, beds were comfortable and showers were hot. The pool is only 3 1/2 ft deep but my girls (17 - 20 years old) said the water was semi warm. We had a good time. I am giving it 5 stars as I am not really particular about the room not having a trash can or some of the lights not working. All that matters is I have a clean, quiet, comfortable place to sleep in.

"Bed Bugs! Meth Head Maids"

1
Riseup16, Minneapolis, Minnesota 18/09/2016

Where do I begin? Bed bugs in the beds! Had a maid proposition me for meth! (Sorry, drugs are for losers) The room was very outdated and overall the hotel has really gone downhill in the last year. BBQ restaurant on grounds is average at best. Will not be back!

"Fort Dodge Starlite"

3
Kevin W, United States 04/08/2016

Stayed at the Starlite Village 1 night for a business meeting. This is a property with some age but the property is well kept and staffed. I arrived midweek the evening before my meeting, and there were very few people staying at the property, was wondering if I was at the correct property. By morning the place had come to life. Turned out that the facility did a wonderful job of hosting the business meeting (of about 75) which was an all day affair with breakfast and lunch catered by the Starlite. Was pleasantly surprised, good job Starlite and good job Hertz Farm Mgt.

"This hotel has it all..."

5
User 02/08/2016

There is not anything this hotel won't do for you, and the amenities are all there! Fitness center, business center with a printer, several meeting rooms, a ballroom, setup for a full service buffet, big indoor pool, decent hot tub, Buford's Steakhouse has a fair priced menu with delicious wood fire BBQ. They will deliver right to your hotel door.

"No pet free rooms available"

2
S Edwin L, Ottawa, Ontario, Canada 31/07/2016

When we booked the room we requested a pet free room. When we arrived at the hotel we were informed that all rooms were pet friendly and they did not have pet free rooms. The desk clerk said that there had been no pets in our room recently. We stayed but will not stay in this hotel again.

"Disappointed"

2
User 26/07/2016

The room was very overpriced for the overall condition: outdated, cleanliness, disrepair. It was imperative that we had the use of wifi and cell service so that we were able to work while in the hotel. It was not working and we had a very weak cellular carrier signal as well which did not allow for internet usage nor text or phone calls. We checked out early and reserved another hotel.

"Quality in the Mid West"

4
Cindy P, Bloomfield, United States 26/07/2016

The rooms are spectacular and the hotel staff is beyond reproach. I always enjoy my stays and any issues are handled immediately and professionally. This is one of the absolutely best hotels. Everyone is friendly, it is not far to food places. Rooms are so quiet that you do not hear others in adjoining rooms.

"Family Reunion"

5
kittycatmomma, chicago il 22/07/2016

My parents live in Fort Dodge so we planned our Family Reunion around them. My siblings and Family all traveled in and stay at the Best Western Starlite Village. What an excellent venue. We had comfortable, clean & affordable lodging, plus the pool area was a big hit with the kids. So much room to visit. Their complimentary Hot Breakfast is wonderful. Everything we needed in one spot. We highly recommend this hotel for your Family get togethers.

"Needs a Bit of Help -- Weird upon arrival"

3
CastellanosML, Aurora, Illinois 04/07/2016

We arrived to check in and there was a wedding reception in the lobby -- made us uncomfortable to be checking in right in the middle of a private reception. The room was okay -- it needed some maintenance and definitely needed to be cleaned better. The bed was not bad. The location was difficult to find way on the outskirts of town -- not much out there.

"Comforts of home"

5
User 02/04/2016

I'm always greeted with courteous and professional staff members at every hotel that I stay at. Since I stay mostly at certain ones, they have become more like family than just personnel staff members. The pet fee is very reasonable. I really enjoy the hot breakfast bar in the mornings. If a guest leaves hungry, they are either too picky or in a rush to get to their next destination. They're very good about notifying me of up-coming rewards specials. i find the shower/bath always clean so that I can take a long relaxing bath if I choose to. My thanks to hotel owners and all their staff members for making mine and my pet Rudy stay comfortable as possible.

"Won't Stay Again"

2
Mary R, Boone, Iowa 01/02/2016

upon 3 pm check in-- the room was not ready-several rooms were not and many people were waiting in the lobby area. The sunrise breakfast was from 6:30-9:30. We arrived @ 7:30 and not much food was out. Slim pickings. Noisy and fights in the hotel that the police had to be called.

"Needs lots of help"

2
Becky S, N. Sioux City, SD, United States 25/01/2016

I came for a conference. The staff i encountered were friendly enough. The facility is very dated. There were plumbing issues, cleanliness issues in bathroom and bed. A traveling companion found what appeared to be a bed bug in her bed.

"Some Place to Stay"

3
John A, Marion, Ia 21/01/2016

Stayed at the Starlite Village because of a meeting that was heard there. Basic room, bed was on the soft side. The room & bathroom appeared to be clean. Took awhile for the heater to kick in and warm up the room.

"Great stay!"

4
aprilreisma, Little Rock, Arkansas 19/01/2016

I was pleased with our stay. The pool was nice, the breakfast was substantial, the workers were helpful. The room was clean. My only complaint was that the room was very tight, especially the bathroom.

"Large Family Friendly Pool"

4
Melissa K, Denver 04/01/2016

We enjoyed the very large family friendly pool. Lots of space for adults to lounge while kids are swimming. We really enjoyed our room as well. It was a very large suite with a beautiful bathroom. It was a dog friendly hotel too.

"my stay"

5
Jerry B, prairie du chien, United States 10/12/2015

this was my first stay in fort dodge so I didnt know what or where to get lodging I am pretty confident that best westerns are all pretty nice places. I was afford an up grade room being a rewards member. the bar/restaurant was newly remodeled and the steak I had was probably one of the best.

"Would not recommend to anyone."

1
lilcow_420, Louisa 08/12/2015

The staff is not very friendly. I stood at the front desk for over 20 minutes waiting to check in because there was only one person there and he was on the phone. He didn't even look at me until others walked up. Then he put the person on the phone on hold and said he would get his manager and came back alone. I was finally checked in 25 minutes later. The room was freezing cold. There was rabbit poop on the floor, the shower wasn't draining, the shower curtain was discussing, the doors were dirty were people had touched them, not enough towels for two people, the bed was not comfortable at all and the pillows were half the size of a regular pillow. There was also paint missing from different areas and the paint on the walls was several different colors. Then to top it off they are telling people that are clearly drunk that they can charge their drinks to their room after the spouses had asked them not to serve them anymore.

"nice big hotel"

4
Christine A, fort dodge, United States 30/11/2015

The pillows are small and no rollaway bed for added guests in a king size room. Great breakfast, clean room, nice helpful staff. The hot tub by pool is very small for such a big hotel, the smallest we have been in. Maybe should have 2 hot tubs like some hotels! The pool is nice maybe could be a little warmer. The room with a hot tub is very nice and big! The rooms are nice with big fridges and microwaves.

"Breakfast Bar to beat all Breakfast Bars"

5
James K, Irwin, United States 11/11/2015

Don't eat dinner the night before, you will have all you will be able to eat at the morning breakfast bar that goes with a great price for the motel room. Great place! Restaurant on property offered a great dinner for the price, Had the Rib dinner and more than I could handle but I did anyway.

"Who turned out the lights? "

4
User 09/11/2015

First, I really enjoyed this hotel. I was in town for a wedding and really enjoyed the newly updated room. However, staff was very unhelpful when trying to locate our room. He pointed in an arbitrary direction and gave us a map. My boyfriend and I felt like we were on a treasure hunt. Once we finally found our room, we were able to relax and take a nice long nap after a long trip. When we got up later in the afternoon to get ready for the rehearsal dinner, we were surprised to find that the newer part of the hotel did not have very much lighting. It was difficult to get ready in the room while one of us was using the bathroom because of the lack of lighting. I would stay here again, but will definitely bring a flash light! ;)

"Stay in Ft. Dodge"

3
William S, Dubuque, United States 01/11/2015

Room was fine...restaurant was great...food was outstanding! If looking for an economical option in Ft. Dodge, this would fit the bill well. It was very convenient to have the restaurant attached to the motel.

"Off the beaten path."

5
RicknLinda, Des Moines, Iowa 03/10/2015

On a car show event in central Iowa there is a show called drive to the woods. We reserved a room at Starlite Village arriving a day esrlier grest room good parking good resturaunt and good pool area. Room was large and cabin theme. Nice and clean Fridge microwabe large walkin shower. Free wifi

"Lazy staff doesn't cut it.."

3
Heartlandchaz, Cedar Rapids, Iowa 15/09/2015

Arriving to attend the funeral of a family member, the check-in process was mostly smooth (except for a non working key card), but the room clearly displayed worn bedding, and 3or4 smallish pillows which we knew would prove insufficient to ensure a night of comfortable sleep. Upon asking for additional pillows, we were informed that management doesn't allow extra pillows, but we could have a blanket instead..?? The young lady sitting so comfortably behind the counter was intent on staying there until I said OK to the blanket, requiring her to actually deliver said blanket. BTW, out of maybe 100 rooms, I'd say about 20 were occupied. The property has a large enclosed pool area, which is great for families, but the room amenities leave much to be desired.

"Not staying there again"

2
User 15/09/2015

They don't put on the customer hat. Lack of hotel professionalism. Dress and appearance of front desk staff was pathetic. Three times I approached the desk and no one was there. Hollered and no one appeared. You won't get the service your paying for. Stayed there several times in the past and it has gone way down hill.

"Business"

4
Troy M, Johnston, United States 08/09/2015

I stay at this location whenever I go to Fort Dodge. It's prices are competitive and it is very comfortable. It is currently being remodeled making it even more competitive with some of the new hotels in the area.

"Be careful of what you are charged, and for what"

3
Researcher14, Miami, Florida 09/08/2015

I went in without a reservation and the rate was $94. Strange, because I checked availability while in the parking lot and the rate was $76. Apparently, if you book on line instead of walk in, the rate is lower, even if you do it while standing at the desk. So I went back to my car, made a reservation for $76, and returned to the lobby a few minutes later. They had the reservation I made moments ago, and for the $76 amount, yet their system would not let them charge me for that, but only for the $94. The clerk did what she could, was apologetic for the glitch, and asked that I speak to the Manager in the morning. In the morning, the issue was quickly resolved. While reading the booklet in the room, it mentioned a $1 "safe fee". On no you don't! If there is a "safe" (or any other) fee, you will tell me UP FRONT AND BEFORE I BOOK, not afterwards and certainly not off to the side in the information book in the room. As it turns out, there was no "safe fee", so maybe they've met a lot of resistance for being - bluntly put - dishonest. I call hotels out on this nonsense each and every time. (What next? A bed fee, a shower fee?) The Best Western Starlite is modeled after motels made in the 70s, I'll guess, when having rooms around the pool area was considered the thing. Those rooms can tend to be noisy, smelly, and very humid. Using the air conditioning (never my personal first choice) was necessary, as the windows opened up to the chlorine soaked humid air.

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