SureStay Hotel by Best Western Fontana, Fontana
Das SureStay Hotel by Best Western Fontana ist ideal in Fontana Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote. Unser Hotel unweit der San Bernardino Mountains, nur 15 Autominuten vom internationalen Flughafen Ontario entfernt, besticht durch Sauberkeit, Service und Erschwinglichkeit – beste Voraussetzungen für einen ausgezeichneten Aufenthalt in Fontana, Kalifornien. Das SureStay Hotel by Best Western Fontana liegt in der Nähe der bekannten Städte Los Angeles und Palm Springs, nicht weit vom berühmten Hollywood. Unser Hotel ist eine ideale Unterkunft für Gäste, die sich für verschiedene Sehenswürdigkeiten und Freizeitangebote in der Nähe interessieren. Dazu gehören der Autoclub Speedway, das Disneyland Resort, den Fiesta Family Fun Park und das Glen Helen Amphitheater.Dank unserer günstigen Lage am Interstate 10 Freeway erreichen Naturliebhaber beliebte Reiseziele wie Big Bear, Lake Arrowhead und Running Springs bequem mit dem Auto. Für Gäste, die etwas lebhaftere Aktivitäten bevorzugen, finden im nahe gelegenen NOS & Orange Show Event Center viele Live-Shows und Veranstaltungen zu Feiertagen statt.Die komfortable Ausstattung, das geschmackvolle Dekor und die hellen Farben in jedem Zimmer sorgen für eine gemütliche Atmosphäre in unserem Hotel. Zusätzliche Annehmlichkeiten wie Filme im Zimmer, Kaffeemaschine, Haartrockner, Mikrowelle oder Kühlschrank machen den Aufenthalt noch komfortabler, ganz gleich, wie lange Sie bei uns bleiben.Ein kostenloses kontinentales Frühstück mit einer Auswahl an Säften, Gebäck, Toast und mehr sorgt für den perfekten Start in den Tag. Außergewöhnlicher Service und rund um die Uhr verfügbare Parkplätze für Standardfahrzeuge, Lkw und Wohnmobile tragen zum einladenden Ambiente bei.Viele nahe gelegene Sehenswürdigkeiten, wunderschöne Landschaft und zahlreiche Annehmlichkeiten – beste Voraussetzungen für einen angenehmenAufenthalt in unserem mit dem Travelers’ Choice Award von TripAdvisor ausgezeichneten Hotel in Fontana, Kalifornien.
SureStay
Hotel by Best Western Fontana
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Kostenloses Frühstück - Klimaanlage in der Anlage
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"Nice Airport Hotel "
Nice hotel. Hotel, grounds and room were clean. Hotel staff were friendly. Breakfast was good. Oatmeal was really good. Coffee was excellent. Only drawbacks were, Right by freeway so a little noisy. Air conditioner was pretty laud. Needs a little more weather striping.
GuestXperience Team, Other at SureStay Hotel By Best Western Fontana, responded to this review
Dear guest, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize for your experience regarding the air conditioner. We have always emphasized providing the best possible experience for our valued guests such as you, yet we apologize for missing the mark here. We wish you had brought this to our notice earlier, as this would have helped us provide you with a better alternative. We will make sure to highlight the issues to the concerned parties, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Warm regards, Guest Experience Team SureStay
"Hotel stay"
The room was clean for the price. AC unit did not work too well. We were lucky to snag this room after a cancellation. Everything else had been booked on Labor Day weekend. The receptionist was very nice and accommodating.
GuestXperience Team, Other at SureStay Hotel By Best Western Fontana, responded to this review
Dear guest, thank you so much for your review. While we are happy that you stayed with us, we are disappointed for failing to blow it out of the park for you. We sincerely apologize for your experience regarding the air conditioner. We have always emphasized providing the best possible experience for our valued guests such as you, yet we apologize for missing the mark here. We wish you had brought this to our notice earlier, as this would have helped us provide you with a better alternative. We will make sure to highlight the issues to the concerned parties, and we hope to take steps to avoid such instances going forward. We look forward to hosting you soon! Warm regards, Guest Experience Team SureStay
"Excellent"
This hotel is on of the best places to stay it's clean and no homeless hanging around staff is very helpful and guest services are amazing very helpful in helping you they make sure you are comfortable.
GuestXperience Team, Other at SureStay Hotel By Best Western Fontana, responded to this review
Dear Guest, It is an absolute pleasure to hear from you about your stay. Thank you for sharing your experience. We constantly try to excel in our services and product and ensure that you can comfortably blend in the lively and friendly atmosphere. It makes us happy to know that our staff could assist you well in having a wonderful stay. We will certainly take this opportunity to convey your kind words of appreciation to them. We value your patronage and look forward to your next visit. Warm regards, Guest Experience Team SureStay
"Good hotel"
Room was really clean, AC worked but was loud. I'm really big on cleanliness and I was pleased. I've been to some not so great hotels but I really like this one. Has affordable, free breakfast and parking, safe area. Would definitely stay again!
GuestXperience Team, Other at SureStay Hotel By Best Western Fontana, responded to this review
Dear Guest, Thank you for your compliments on our staff and their high standards of cleanliness and hospitality. It is so rewarding to learn about your enriching experience at our hotel! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area! Warm regards, Guest Experience Team SureStay
"Not the worst but room for improvement."
I needed a room for one night, that was the most decent hotel I found close to where I was. Made a reservation over the phone, that was quick and easy. When checking in the gentleman and help me was not very welcoming. The room I was staying at had a faint smell of cigarette smoke but it was no smoking room. I went back to the front desk and asked that they put a note that the room smelled a cigarette so they wouldn't charge me. Which they did. It's not the worst place I've stayed so I was OK I guess.
GuestXperience Team, Other at SureStay Hotel By Best Western Fontana, responded to this review
Dear Guest, Thank you for your review of the recent stay with us. We're sorry about the disconcerting smell! Despite the no-smoking rule being strictly established, there can be times when a few guests go against it making it difficult for both us and their fellow guests. But we'll try our best to make the rule more defined in order to avoid such an inconvenience in the future! We hope you will continue to choose us! Warm regards, Guest Experience Team SureStay
"Horrible experience"
Very horrible experience, rooms were dirty when we arrived to our first room given. Then the second room smelled like cigarette smoke but we decided to stay because it was way too late and we were tired. Staff was friendly but this is a horrible experience
GuestXperience Team, Other at SureStay Hotel By Best Western Fontana, responded to this review
Dear Guest, Thank you for your review of the recent stay with us. We are glad that you have spoken so positively about our staff service. However, we're sorry about the disconcerting smell! Despite the no-smoking rule strictly established for non-smoking rules, there can be times when some guests go against it making it difficult for both us and the guests that follow. But we'll try our best to make the rule more defined in order to avoid such inconvenience in the future! We hope you will continue to choose us! Warm regards, Guest Experience Team SureStay
"No shower!"
The minimum expectation for a hotel room is a bed and a hot shower. This hotel had a bed but a shower with no water at all. How is this possible in the Los Angeles greater metro? There wasn't time to complain or change rooms so I just checked out dirty. Pretty sad
GuestXperience Team, Other at SureStay Hotel By Best Western Fontana, responded to this review
Hi Mulecanter, Thank you for your valuable feedback. First of all, we extend our heartful and sincere apologies for the inconvenience caused to you! We believe it was an odd day that caught us unaware and we've already undertaken the necessary repair works in this aspect to ensure that this does not recur. The onus is on us and we request you to give us another chance to restore your faith in our hospitality and hotel! Warm regards, Guest Experience Team SureStay
"Very clean"
We had an emergency at home and needed to stay at a hotel for a few days. The staff was extremely accommodating and took care of our needs. The room was extremely clean. With all of COVID restrictions, this hotel is doing a good job making sure we all stay safe.
"Horrible"
This place is a fancy motel. The lobby is beautiful but the rooms suck. My bed was dirty had hair & makeup stains the towels were so thin & rough I was scared to use them. I was in town 8 nights I canceled & spent 7 nights in a different hotel
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 909.822.5411. Sincerely, Priti H General Manager SureStay Hotel by Best Western Fontana
"My last stay was horrible."
It's very quiet and usually pleasant to stay there. I was charged twice for a deposit and wasn't refunded. There was blood spots on the carpet floor. The water took awhile to warm up for the shower. The air cooler barely got above the temperature of warm. The front desk works extremely slow.
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our staff does a great job when it comes to maintaining our hotel and preparing the rooms for upcoming guests, so it is strange that this happened. If there is ever any issue with your room, just let us know, we are always here to help! As for the deposit it can take 7-10 business days which all dependent upon your financial institution. Thank you for your feedback and safe travels.
"Awesome!!!!"
Everyone from the First phone call to check in to maid service to you needing anything was absolutely amazing no disappointments at all!… The breakfast was very convenient it was a grab and go breakfast so when I was leaving the hotel to go to school made it very easy for the children to take with them. I am very pleased with this hotel and was definitely stay there the next time we are doing upgrades on our homes or anytime at places in and just for rest and relaxation!!!
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
We are thrilled to have you as part of the SureStay family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
"All I can say is Wow"
Darrell was amazing as soon as I walked in. He got everything together for me and a couple other things that made quick trip enjoyable. Thanks Darrell, you sealed the deal for me to return when in the area. A sincere thank you. I travel for business and customer service makes a difference. You would be an excellent trainer.
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
We agree he is a valuable team member! Stay safe.
"Nice Hotel-Service needs work"
This hotel was clean, nice and the location was great for an event we were attending at NOS event center. For people who stay on the top floor, there is no elevators. Beds were super comfy along with the pillows and blankets. AC worked amazing but the hot water to shower was a little tricky. I know it was a sold out weekend but I asked for additional towels more than once during my stay since it was a few nights and I never got any -ended up using a rag… I also unfortunately had a dead car battery after I checked out and when I asked the front desk if they happen to have jumper cables they seemed more annoyed than anything & we ended up waiting on the curb 2.5 maybe 3 hours for AAA to get there to do it. I wouldn't mind staying here again I just was not very impressed with the customer service!
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Thank you for your recent stay with us, we will definitely be addressing the service issues you encountered! We hope when you're back in the area you give us another visit! Thank you again for your comments.
"Alright"
It was ok its clean the house keepers sometimes have an attitude or look mad but they do a good job on cleaning the room and giveing the guess what you need and its around everything like stores and restaurants
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Thanks' for bringing this to our attention. And also understanding at the same time! Stay safe!
"Nice, clean, and good location!"
Rooms are clean, and staff is friendly. Nice in between location if you cannot stay in Ontario. Very basic rooms but carpets and beds are clean. Could offer lotion, it really does come in handy. Security in the parking lot which is shared with the shopping center next door. Otherwise a decent and clean spot to stay.
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Thanks for the review!!! Also we have lotion at front desk available. With Covid we try not to put to much in rooms to help prevent possible transfer. Take care!!!
"GOOD QUALITY AND SERVICE HIGH PRICES"
Satisfied!!!! the rate was high but manageable for me but for some individuals that might not have that kind of money might find this unacceptable. I would bottle ok again as long as the rates are lower then what is currently offered.
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Thank you for the review! Rates vary depending on events etc. going on in the area at the time of booking.... Hope that doesn't defer you from coming back. Stay Safe!!!
"hotel experience"
First time here and had a great experience. My friends and I loved the room, very clean and spacious. Continental breakfast was an easy grab and go bag. Thanks to Janet for being awesome. I will definitely be coming back to stay!
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Jan and the rest of the Team are looking forward to your next visit!!!
"Great stay"
Me and my friends had a great stay here. Jeanette was so pleasant and helpful.she made check in process easy and fast even though she had a big line we were surprised how fast she checked in . The room that me and my friends booked was very clean.
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Jan and our Housekeepers DEFINITALY ROCK!!! Hope you come back to visit soon.
"Bad"
They lie and bad service the front desk not good room dirty and internet and they didn't give my deposit because door was already broke I would never go back there the front desk make up lie and the internet
Priti Hira, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Dear Guest. Thank you very much for staying with us and for taking the time to share your comments on TripAdvisor. We unfortunately found smoking evidence in your room like ashes by the fridge and window sill. We are a 100% smoke free property and only charged your deposit and not the full $250 charge for smoking. Hope that explains the charges. Safe travels.
"Nice Room Professional friendly staff"
Me and my cutie got a room and we were very comfortable and impressed with the room. It was a great time at a clean low key hotel. This room was way nicer than the surrounding options in this city. We will return in the future.
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Dear Monique. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to come by and stay again.
"Cute little thing"
Room was nice, staff very friendly. Jamie and Jess was able to help me out tremendously with a situation. The gentleman I think his name is Nathen? He was pleasant to check in with and Tanisha outstanding to check out with. Overall I would recommend.
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
We can't thank you enough for the kind words about our Amazing staff. Your review means a lot to us and lets us know we're on the right track!
"Best Western"
The people are very enjoyable, very friendly, and kind. I will be back. I am going to recommend them to anyone that needs a room. I was very satisfied with the whole experience. Never been to a hotel before where the employees were so helpful and kind. Thank you all.
Front Desk, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Fontanatygr, Thank you for completing our survey regarding your stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 909.822.5411. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, Priti H General Manager SureStay Hotel by Best Western Fontana
"Very pleasant and professional"
Everyone was nice. Even greeting me on my way in and out through the night for smoke breaks. Room was clean and no issues with any of what was inside. Slept like a baby and the AC worked perfectly. It's a go to again for me
Priti Hira, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
We thank you for your wonderful review. I hope you will stay with us again when passing through Fontana.
"Happy together"
excellent Front Desk Service. We had early check in without charges. Parking good. No breakfast, but a grab & Go bag provided. I would recommend this location in Fontana to others. I was brought an additional pillow upon request.
Priti Hira, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
We are happy to know you were able to enjoy your stay here with us! Looking forward to seeing you come back soon, Stay Safe -Jess
"Excellent"
The front desk staff is just awesome! Throughout my stay, Jynell, Jessica, Jamie, Paulina, and FD manager Daniel were personable and very helpful. The manager Priti was a delight. Alberto and the housekeeping staff Delores, Rosa, Abby, and the delightful ‘Yessie' keep the rooms and towels fresh and clean. I could find nothing wrong with my room. I love the furniture in my room and the updated look. My son was ecstatic the whole stay even with the pool closed due to the quarantine. The whole staff made it possible for him to be so happy. Thanks for the stay. I know I'll be back!
Priti Hira, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Why what a great memorie you have! Our team is looking fwd to having you stay again. Till then stay safe
"Great Hotel."
We chose this hotel because it was across the street from the Hospital where my husband was to have surgery? It was not only convenient but was an excellent hotel, clean and comfortable. We would highly recommend it. Thank you.
David_Front-Desk, Front Desk at SureStay Hotel By Best Western Fontana, responded to this review
Dear Beezzie36, We are so happy that we could make your stay a wonderful one. We appreciate your business and hope our future guests can see for themselves what a great option we are. We look forward to seeing you again.
"Excellent Service."
Excellent personalized service and great location! Staff very prompt and responsive. Decent size good rooms. Prompt and efficient service. Loved my stay for 2 days. Will surely return to stay again even as pleasure trip
EconolodgeFontanaGM1, Manager at SureStay Hotel By Best Western Fontana, responded to this review
Thank you very much for your fabulous review. I am delighted that you enjoyed your stay with us. I will be sure to share your kind words with the team. We look forward to welcome you back soon.
"Stay Here!"
Room was tastefully decorated and very clean. Plenty of parking, friendly staff and breakfast included. All in all, it was a very pleasant stay. You won't go wrong booking a room here. Everything we needed and more!
EconolodgeFontanaGM1, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Dear Guest. Wow! What a great review! We are delighted to hear how much you enjoyed your stay at Econo Lodge Fontana. Thank you very much for choosing to stay with us, and I truly hope that you will return for another perfect experience.
"Excellent!"
Clean rooms, cold ac, nice pool & jacuzzi, and the staff is outstanding! Can't say enough about the people here. Super friendly and helpful; all true professionals from the cleaning people to the front desk.
EconolodgeFontanaGM1, General Manager at SureStay Hotel By Best Western Fontana, responded to this review
Dear Guest. We loved reading about your stay at the Econo Lodge Fontana Hotel, Thanks for pointing out our comfortable accommodations, cleanliness and convenient location. We are very happy that your experience was excellent. We look forward to your next visit here. Happy 4th of July!
"Best Receptionist Ever"
Jamie was so pleasant and funny. Knows what shes doing and gets it done. You need something shes on it. Awesome personality, people person, good Receptionist. Five stars to Jamie. She made my stay a warm welcome with no headache....
EconolodgeFontanaGM1, Manager at SureStay Hotel By Best Western Fontana, responded to this review
Dear Guest. On behalf of the entire staff at Econo Lodge Fontana, thank you for staying with us. We are lucky to have such an amazing staff that gives excellent service to all our guests and takes pride in making you feel right at home! The staff were very happy to hear that you enjoyed your stay and welcomes you back soon when visiting City of Fontana again.