Best Western Hotel Dundee, Dundee

102 Whitetail Drive, 48131-8607, Dundee, United States - Siehe auf einer Karte
Best Western Dundee - Außenansicht Das Best Western Dundee ist ideal in Dundee Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Best Western Dundee liegt am Stadtrand des historischen Dundee, wo der Fluss Raisin sich mitten durch das Dorf schlängelt und die Ernte auf den fruchtbaren Böden reich ausfällt. Rustikales Dekor, ein steinerner Kamin und echte Gastlichkeit erwarten den Besucher in diesem Hotel in Dundee, in dem Geschäfts- und Urlaubsreisende sowie Gruppen sehr gern buchen. Geschäftsreisende werden die hervorragende Ausstattung des Hotels zu schätzen wissen. Entspannen Sie in unserem modernen Fitnessstudio, im beheizten Hallenbad und in den geräumigen Zimmern. Mit dem kostenlosen drahtlosen High-Speed-Internet bleiben Sie immer auf dem Laufenden. Unser Business Center ist 24 Stunden verfügbar. Dank der guten Anbindung an die US-23 und M-50 trennt Sie nur eine kurze Autofahrt von den Flughäfen Detroit Metropolitan Wayne County und Toledo Express, von Ann Arbor, Saline, Monroe und Tecumseh. Das Best Western Dundee ist das perfekte zweite Zuhause für Reisende, die in unseren erstklassigen Unternehmen zu tun haben. Dazu gehören Chrysler/Fiat, Van Rob Kirschoff, Toyota, Tenneco und La-Z-Boy®. Das Best Western Dundee wird sehr gern für Hochzeiten, Reisegruppen, Familien- und Klassentreffen, Tagungen und Veranstaltungen gebucht! Das Team des Best Western Dundee verfügt über 25 Jahre Erfahrung und schafft gemeinsam mit örtlichen Geschäftspartnern die besten Voraussetzungen für eine perfekte Veranstaltung, von Tagungen im kleinen Rahmen bis hin zu Konferenzen mit komplettem Catering. Das Best Western Dundee befindet sich in Reichweite von lokalen Sehenswürdigkeiten. Ganz gleich, ob Sie in die Vergangenheit reisen und die interessante Geschichte der Region im Old Mill Museum oder River Raisin National Battlefield erkunden oder einen Familienausflug im Splash Universe® Indoor Waterparkplanen, hier gibt es für jeden etwas. Auf Aktivurlauber warten zahllose Abenteuer nebenan bei Cabela's, und Schatzsucher kommen in den Antiquitätengeschäften im Stadtzentrum auf ihre Kosten. Ganz gleich, ob Sie den preisgekrönten Toledo Zoo besuchen, Ihre Zehen im Lake Erie's Sterling State Park in den Sand stecken, Kunst und Kultur in Ann Arbor oder atemberaubende Rennen auf dem nahe gelegenen Michigan International Speedway erleben möchten, das Best Western Dundee ist das Hotel für Sie.

Best Western

Hotel Dundee




Vorteile des Hotels

  • Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
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"Comfortable Stay"

S9015GDdavidc, Aurora, Canada 13/06/2019

Great outdoorsy decor in the lobby in the room! The staff was very friendly and the check-in & check-out was speedy and efficient. The room was clan and neat and themed nicely with the outdoor decor. Nice breakfast included with stay and perfect location.

cccbischoff, Manager at Best Western Dundee, responded to this review
Thank you for choosing the Best Western Dundee for your recent visit! We hope to see you again in the future!

"Excellent hotel particularly for the price."

User 03/06/2019

Stayed here for one night and I have absolutely zero complaints. Clean, well appointed, everything you need. Equally importantly, the night manager Eric was terrific. I had problems with a hotel.com booking that was done improperly and Eric helped me out and took care of things. He made such a good impression I'll make a point of staying at Best Western where I can. Be aware that hotel is connected to a waterpark but I stayed without visiting the waterpark.

cccbischoff, Manager at Best Western Dundee, responded to this review
Thank you for choosing to stay with us at the Best Western Dundee. We're so pleased to learn that your stay was enjoyable, and our team was able to assist you upon arrival. We look forward to seeing you again in the future!

"Great Stay"

User 25/05/2019

The room was nice & clean The check-in was fast and easy The staff was very helpful Breakfast was very good with a staff member to help with everything We will be back to take the kids to the waterpark

cccbischoff, Manager at Best Western Dundee, responded to this review
Thank you for staying with us! One of the great amenities we offer is the ability to book an enhancement to include our partner Splash Universe- it's our pleasure to assist you in setting up these reservations, and assisting you with all of the information you need about water park hours, etc. Hope to see you soon!

"great hotel"

User 14/05/2019

staff and hotel were great. the location was awesome. We were there with 9 other families and booked on short notice due to our softball tournament being rained out. Our girls enjoyed the pool and the gathering area was very comfortable. We could eat while we watched the girls swim. The beds were uncomfortable especially the sofa bed which was Extremely uncomfortable.

cccbischoff, Manager at Best Western Dundee, responded to this review
Thank you for taking the time to share your experience with our team. It is our goal to ensure that your stay exceeds your expectation, so we're sorry to hear that the pull out sofa bed did yield the best quality nights sleep. We hope to have you visit with us again.

"Happy with room and hotel overall."

User 11/04/2019

Breakfast is your typical very basic and limited continental breakfast. Pool was very cloudy, but nice because it is a heated pool and it was never busy. Besides that, I would definitely stay here again, just not eat the breakfast! The hotel and rooms were very clean and comfortable!

cccbischoff, Manager at Best Western Dundee, responded to this review
Mr.Bean2017, Thank you for taking the time to share with our team your experience. You'll be very pleased to learn that we have made, and continue to make, updates and improvements to the breakfast experience. New items and offerings are sure to delight! We hope to see you again in the future to see the improvements. (A staff favorite is breakfast burritos and the new breakfast potatoes!)

"Hotel is great; the city of Dundee smells!"

User 07/04/2019

The air quality in Dundee, MI is very, very poor. We smelt an intense sulfur smell outside in the morning. It was to the point I had gotten a migraine. I researched it and noticed several complaints. This unfortunately, gave us an uneasy feeling of the air we're breathing and the water we're drinking and swimming in (Splash Universe). Because of this, we unfortunately, have no desire to return.

"Good hotel!"

Molliesmom, Livonia, MI 05/04/2019

Enjoyed our stay at BW when we visited Splash Universe. They fulfilled our request for adjoining rooms which was great. Rooms were clean and pretty good size. Even had a small fridge which was a nice bonus. Breakfast was great and staff were friendly. Worked out perfectly to go to the waterpark since it is attached.

"Family spring break vacation"

Relax60479785717, Ionia, Michigan 02/04/2019

Beautiful lobby, key card malfunction but other than that we had a great vacation. Touring dundee and being at splash, if your hungry definitely check out social house 103! Alyssa is the best waitress!

"Just for a visit"

Patricia N, Grand Rapids 25/03/2019

The staff was very nice and were willing to handle any requests we had on a timely manner. When you walk in the front door it is like walking into a safari. Very nicely decorated throughout the whole place, rooms and all.


User 18/02/2019

Overall, kids had a good time durng our stay. Front desk did their best to be helpful with any questions or concerns. I believe, if they hired more staff things would run a little smoother and better service would be provided.

cccbischoff, Guest Relations Manager at Best Western Dundee, responded to this review
Happiness, We are so happy to hear that your children had a great time while staying with us here at the Best Western Dundee! It sounds like maybe they also visited our partner facility, Splash Universe! We appreciate your business, and especially your feed back. We are also pleased to share that new team members have already started to assist you in future visits!

"Shady Business Practices"

renhawes, Battle Creek, Michigan 06/02/2019

I reserved a room though Expedia as I always do but canceled 10 days prior to the stay. The day before the stay I was charged for the room. I called them and the front desk attendant stated that is their policy. I have never had a hotel stay that had a policy like that. If that is the case then it should be made known when booking a room! Then after talking to the manager she saw that it indeed should have been canceled but I was still charged. She told me that she would issue a refund but three weeks later it has not been processed. this is not a place that I want to deal with on a regular basis.

BestWesternHotels, Corporate at Best Western Dundee, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great stay"

Tourist07807993873, Toledo, Ohio 07/01/2019

Great stay, breakfast was nice for my family. Convenient location. Room was nice. Kids enjoyed the waterpark and hotel pool. Friendly staff. Check in was a little later than we would of liked it to be

cccbischoff, Guest Relations Manager at Best Western Dundee, responded to this review
Tourist, We love hearing that your had a great time when you visited us here at the Best Western Dundee!! Thank you for sharing your experience and suggestions!

"Very Clean, Friendly, Wood Cabin Feel"

btheroadwarrior, Ohio 14/12/2018

This hotel was very clean. Friendly and welcoming front desk staff. The maid service was exceptional. Very good, clean place to stay. I stayed two nights and it was very quiet and comfortable. The location is great. It's right off the interstate and you can walk to restaurants.

"Better than average"

Drinkwater11, Portage, Michigan 12/12/2018

Above average hotel. Rooms are maybe a bit outdated, but clean and comfortable. Has a decent excersize room and a free breakfast. It is attached to Spash Universe, so I assume it probably gets a little crazy as the weekend approaches?

"Nice Best Western"

kaloja, Evansville 01/11/2018

We stayed here for 3 nights and a conference. The hotel has a distinct hunting animal decor. I guess it is because Cabela's is right across the street. Room and hotel were clean an maintained. There is a large water park attached so there were lots of kids running around - especially during the weekend. My only negative comment is that breakfast items were slow to be restocked on 2 of the days we stayed here. Breakfast is basic with eggs, sausage, waffles, some fresh fruit, etc. Hotel is easy walking distance to Cablela's and several restaurants.

Cara C, Manager at Best Western Dundee, responded to this review
Kaloja, Thank you for choosing to stay with us at the Best Western Dundee. We love that our facility creates a unique atmosphere, as you mentioned a nod at the local outdoor experience, Cabela's. Did you know that the species featured in our main exhibit are all native to Michigan!? As an exclusive partner hotel to Splash Universe, we do find that the weekends are popular with families, however; we have implemented new changes with our rooming assignments when possible to help to keep our non-water park users in a quieter area. We appreciate your feedback from your breakfast experience and are excited to share that new menu items are now being featured throughout the week. Our favorites are the build your own breakfast burritos and biscuits and gravy! We hope to have you visit with us again in the future to try out these great new improvements! Thank you again for your business, and of course for taking the time to share with us. Best to you!

"Pleasant stay at Best Western, Dundee, MI"

conleyshane1, Dayton, Ohio 28/10/2018

The staff was helpful. The hotel management should consider doing the following updates before they get negative reviews for some simple errors. On the room card found in the drawer of the nightstand, the room amenities were listed as having a microwave, however, there was no microwave in the room. Breakfast was shown as starting at 6:30 am, confirming with the front desk, they stated 7:00 am. After checking in and signing a waiver that acknowledges the room is non-smoking, upon arrival to the room, it smelled of stale smoke, so I asked for a staff to respray the room with air freshener; this had to be done the second day as well; so I don't believe the non-smoking policy is strictly enforced. The highway traffic noise is a little loud, but after the second day you begin to not notice it as much. When the water zone area is busy, kids run through the halls.

"2nd. time was just as good as the 1st. visit !"

Phillip S, Battle Creek, Michigan, United States 15/09/2018

The wife & I decided to get away for just a quick 1 nighter & decided to go back to this hotel. It was pretty much, just as good as our 1st. stay. We had a room on the 2nd. floor right next to the elevator & I thought 'Oh boy, this is not going to be good " ! I was wrong ! Never heard a sound from it . We were in the front of the motel & up close to the road, & when loud trucks went by, we could hear them, but it really did not bother our sleep, as most of them were before 11:00 p.m. & after 6:00 a.m. . If I could make 1 suggestion to anyone wanting to stay here, try to get a room at the back 1/2 of the place. The service, room, breakfast , were all "on Point" , & we will be going back again. While we were checking out , we talked w/ Jessica & she remembered us from when we were there ,back in May. Pretty impressive !

Cara C, Manager at Best Western Dundee, responded to this review
Phillip, We are so glad to have had you visit with us again this fall! It is always our pleasure to make all efforts to ensure that your whole visit is "on point", and we can't wait to have you back at the Best Western Dundee again! Thank you for taking the time from your busy schedule to share your experience!

"Country-themed Hotel"

DiscountKing, Cranberry Township, Pennsylvania 17/08/2018

The Best Western in Dundee is themed very similar to the large sporting goods/hunting store located across the street. This hotel was remodeled in November 2017. This is no ordinary-style hotel. VIBE: 5/5 The Best Western has a good vibe. People were happy and seemed to be enjoying themselves. This hotel reminds me of a hunting lodge with animals around the lobby. Much of the furniture in the lobby and suites was log furniture. The coffee tables in the lobby were made to look like deer antlers. The hotel even contains a Cabela's Suite with an exterior cabin look. CLEANLINESS: 5/5 This hotel was very clean and presentable. STAFF: 5/5 Front desk staff was helpful and friendly. BREAKFAST: 4/5 The breakfast was an ordinary hotel breakfast. I was good but less options than other Best Westerns that I have stayed at. ROOM: 4/5 While the room was clean and very presentable, the noise factory was an issue. It was located above the kitchen area and you could hear noises starting around 4:45 a.m. The bed and sofa were comfortable. The room was inviting with log furniture. The suite had a television in the bedroom and the living room area. AMENITIES: The hotel contained a small fitness center and a pool. There is also a waterpark attached to the hotel. BOTTOM LINE: I would love to stay at this Best Western the next time I travel through this area.

"Convenient "

davidcW7208ZC, Boyne City, Michigan 15/08/2018

Rooms are nice, building looks kind of messed up with the siding. But it is a nice hotel. Rooms are clean and comfortable. Close to restaurants and most importantly Cabela's. Town is quaint and convenient to Ann Arbor in 20 minutes.

"Not bad!"

User 15/08/2018

Our Tuesday night stay was very quiet in spite of the hotel being almost full and in a room at the end of the hall by the lobby. Room was clean, but I was a little surprised with the bathroom. The sink wouldn't drain until my husband pulled the stopper and cleaned it. Eeeww! Also, the tile grout around the shower was black in spots. I know they make lots of stuff that would take care of that. The beds were comfy and the towels fluffy. I was disappointed that there was no conditioner in the bathroom, just shampoo. Breakfast was hot, good and fully stocked. Overall, a good stay.

"Two nights, very clean"

Carrie G, Herrin, IL 03/08/2018

We were in town to explore the area, we did not visit the waterpark. However our room was perfect for a family of 4. Breakfast was pretty standard. It could have used to be refilled more frequently. And the pool area needed cleaned and restocked the couple times we visited it. But the room was very clean, the air worked well, and the beds were comfortable. It was a bargain price and it was very nice.

"Convenient location"

swwalk1018, Rockville, Maryland 21/06/2018

Loved the cabin-like decor--including full-sized animal tableau. Rooms were very quiet--even with partiers in the lobby. Staff members were very friendly and helpful. Families will love the indoor water park.

"Clean room and comfortable bed"

User 07/06/2018

Room 114 in the middle of the hallway with windows facing to the back parking lot away from the highway. The room was quiet as far as outside noise was concerned but unless the tv was turned on I could hear conversation in the rooms on either side. Other than the thin walls, the room was clean and comfortable. I use a Roku when I travel and I found that the top plug to the outlet behind the tv furniture did not work. I had to pull the refrigerator out of its hole and move it across the room to a working outlet in order to plug in my Roku for tv. Since I was in the room for three days, the alteration was worthwhile. Otherwise everything in the room worked properly. The shower pressure restrictor is likely gunked up as there is massive pressure out of the tub faucet and almost none out of the shower head. At over $100.00 a night, I do not consider it a value, but it was comfortable and usually quiet.

"Outdoor Hunting Cabin Theme"

gmaverick, Coquitlam, Canada 29/05/2018

Unusual lobby decoration as if you stepped into a hunting log cabin. That`s not the only unusual thing as the pool and exercise room is by the lobby as well. Smells like chlorine when the pool is in use. The second floor stairway dominates the lobby but the rooms are large and so are the washrooms. Comfortable beds. There are a couple of restaurants conveniently located across from the hotel.

"Great location , friendly fast check in."

Sandy S, Vassar, Michigan 28/05/2018

Great location, convenient on and off expressway. Friendly fast check in. Pricing was fare and the room was clean and overall property was well taken care off. Would definitely stay again. Close to cabelas with lots of restraunts within walking distance.

"Family Fun"

cjohns4988, Ypsilanti, Michigan 29/04/2018

I really enjoyed the Best Western connect to Splash Universe in Dundee, Michigan. The hotel was very clean and the pool was nice and warm. The size of the room was typical but we had a difficult time with the tub draining. Another thing I found strange was that in order to turn the main light off it would also turn the TV off, so if we wanted to watch TV while falling asleep, that meant the light had to stay on (very strange). Otherwise the room was nice and unexpectedly had a mini fridge that came in handy. The water park is on the smaller side but I love the intimate feel and I can easily keep an eye on the kids. Their options are pretty decent; we like the chicken strips and pizza. There is also an Applebee's within walking distance and the food there was great!

"Outdated unorganized Hotel w/Potential"

2ChristianMom, Novi, Michigan 29/04/2018

This hotel is very outdated but with the structure it has potential. The furniture is old. The room in general was uncomfortable, especially beds. The refrigerator did not work and the microwave was not present. Upon calling to the front desk, we were told that there were no extra ones.

"Great weekend place with the kids "

Arlene M, Saint John, Indiana, United States 23/03/2018

We had been here before the Best Western had taken over and it was good. Now, from the friendly staff to the good food, everything here is much better. The rooms are clean and we had a problem that we caused but the front desk people, Brittany and the gentleman who worked Thursday and Friday night did an exceptional job of changing rooms for our party and answering questions. The water park was clean also and our 3 & 4 year olds loved it. We will be back!

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you very much for all of the positive feedback for our team. We are glad to hear you like our re-model, we are very proud of it! We are even more excited to hear our staff did a great job of taking care of you. We truly appreciate your 5 star review and we look forward to seeing you and your family again in the near future.

"Some good, some needed improvement"

tramm2018, Toledo, Ohio 12/03/2018

Clean, friendly staff. Clean room. Very helpful. Vending machines over priced. Breakfast could be more organized and the waterpark needs to be limited with people was way overcrowded. I would stay again to see if there is any improvements.

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you for taking the time to give us very valuable feedback. We are always striving to make improvements and improve the guest experience. We have shared your feedback with our entire team and we do hope to see you and your family again very soon!

"Fix the siding. Post Splash Hours"

User 10/03/2018

No hours of operation for splash on Dundee Best Western Site. The Cabela's suite was adequate, however the King Room is blah. Not impressed and should have just stayed with relatives. People smoking allowed right outside the door which should be limited to at least 50 feet away from the door

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you for taking the time to provide valuable feedback. Our hours of operation are always posted on the Splash Universe website at www.splashuniverse.com. We are sad to hear you did not enjoy all of our renovations that were recently made to the Best Western Dundee. We do our best to limit all of our guests to smoke 50 feet away from the building but unfortunately, not everyone will follow the rules. We will continue to take guest feedback and share it with our entire team as we are striving to provide every guest with a 5 star experience.

"Clean place and lots of family fun"

User 07/03/2018

We brought our 4 kids here ages 1,3,7,9 and we were extremely impressed with how clean our room was as well as the water park. The resort credits were nice and we had a lot of fun in the arcade although many games were not working. The food was good for kids and the service was fantastic. We look forward to visiting again.

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you very much for taking the time to give us a 4 star review. We truly appreciate your feedback and have shared it with our entire team. We hope to see you and your family again in the near future!

"Worst Place to Spend the weekend"

pdspeidel, Lititz, Pennsylvania 26/02/2018

Started with the hotel switching our room to another part of the hotel but they never changed the names of the guest in the room. So my name was on someone else's reservation and I was placed in a room under this other person`s reservation. When I asked them to change it they said it did not matter because the cost was the same. Had to insist they make the change. Moved onto a very dirty room with only cold water for a shower. Staff unfriendly and uncaring. Their excuse was it was too busy?? Splash Pool area was way to crowed for anyone to be safe. No one cleaned the area thru out the day so towels and trash was all over the place. Lazy river was so full a people that the tubes could not even move. There were people walking in the river or swimming? Most kids did not wear life jackets. An accident or drowning waiting to happen. I would not recommend this place to anyone.

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you for taking the time to provide valuable feedback on your visit on this site and other websites as well. Unfortunately everything in your review is not accurate but we do apologize for the overall experience you had. We have shared your review with our entire team as we are always training and developing our staff to provide an amazing 5 star experience for all guests. Safety is our number one priority and we provide well over the State of Michigan requirements for number of life guards per guests. Our guards are all highly trained and assigned to quadrants in the water park. We also have a team of staff members who only job is to patrol and clean the water park throughout the day. We do thank you again for your feedback.

"Not worth the price"

davidsV8238MW, Xenia, Ohio 29/01/2018

I expected to be higher due to waterpark but that was a huge disappointment. Waterpark was small and extremely crowded, I d assume because they sell day passes. The arcade was a joke. Will not be going back.

SplashStaff, General Manager at Best Western Dundee, responded to this review
We appreciate you taking the time to provide us valuable feedback. We apologize you did not enjoy the arcade. We are very excited about all of our new games that were added in the last year and our new upgraded ticket less system. Yes we do sell day passes to our water park resort, but we do allow exclusive times for just our hotel guests as well in the morning before the park opens to the public. We apologize we did not meet your expectations and have shared your feedback with our entire team as we are always looking to grow and improve the customer experience.

"Nice weekend but spoiled at the end by deceptive billing"

buckaltc, Westland, Michigan 27/01/2018

The hotel was reasonably clean and comfortable although it was noisy. It is a water park for kids so that is understandable. Most of the staff is helpful and friendly. They seemed to always be short of towels for the water park and in the rooms. We had a suite for 8 and only had 4 sets of towels. No real problems though and we had a great time. My only real issue is that when I booked the weekend, they charged me $170.00 for "incidentals". To me, incidentals have always been a cross between a security deposit and a pre-payment for charges to the room. It seemed high but, I figured we would spend it. When I checked out, the charge for "incidentals" was now listed as "package" and the charges to the room I had expected to be deducted from the incidentals were listed separately. When I asked, I was told that the bill was confusing and that the 170.00 is not in fact for incidentals but a fee and I would not be getting any part back. It went from a pretty good deal to super expensive quickly. I have never in my life heard of a hotel pocketing the incidentals this way. To top it off, I called Best Western corporate to discuss it (since the hotel would not) and it appears that the property isn't totally linked with Best Western and they were unable to even verify that I stayed there.

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you for taking the time to give us valuable feedback on our resort. We apologize for the confusion with our water park package wording on our invoicing. We have a new vendor for our reservation system and they are working on re-writing their software to make that adjustment for us. That being said, we do try to make sure that all customers are aware that the incidental listing on their invoice is indeed the water park package they are purchasing and that they will NOT be receiving that money back. I apologize that this was not addressed more clearly with you by our team and we have shared your review with the team as we are always training and developing our team.

"People making reservation dont pay attention"

User 30/12/2017

Person making reservation dose not pay attention TAYLOR specifically then they will lie for each other to try to confuse you and charge you more money. Don't let them do it! They record the reservation so neither party should be able to lie about what was reserved but my experience shows they will try anyway

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you very much for taking the time to provide us valuable feedback. We can assure you that our team does not lie to customers but I do apologize for the confusion with your reservation and we have shared this feedback with the department heads to ensure it is addressed and used as a training opportunity. We do hope to see you and your family again in the near future!

"Warm Inviting Hotel with Great Staff"

coreyh974, Holt, MI, United States 27/12/2017

This hotel has a very warm inviting appearance and interior decor. The staff are always happy and extremely helpful. This hotel has become my default place to stay when I am traveling and end up within 50 miles or so.

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you very much for taking the time to provide us with a 5 Star review and generous feedback. We truly appreciate being your "Go To" hotel and we look forward to your next visit!

"Made a Splash!"

trisha25teacher, Dearborn, Michigan 04/11/2017

During the summer, our family visited Splash Universe in Dundee, MI. The water park was clean and had fresh towels available. The water jungle gym was a huge hit with our 5 year old son! He also enjoyed the big slides with Mom and Dad! Even the dark, spooky slide! I recommend this place especially for kids ages 4-12.

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you very much for taking the time to give us a 4 star review. We love to hear that the kids had a blast, that is all that matters. We look forward to seeing you and your family again very soon!

"Not sure if we would return but not totally horrible stay"

User 30/10/2017

We took several kids in our extended family 2 birthdays and booked 2 bunk rooms. I was pleased that they were able to honor our request to have them side by side. We also were very close to the water park and our car. Facility is set up well. Food is a bit pricey. But the pizza was WELL worth it. The food was fresh. Unlimited refills on sodas. Our room was clean and comfortable. But there are several reasons we will probably just choose to stay at a water park in Sandusky next time. Rooms were supposedly guaranteed by 4pm. Well we didn't get one of our rooms til almost 5. And several people were just left waiting in the lobby for their rooms well past 4. There is no where near enough poolside seating or tables. And they never had enough towels. People had to stand and wait for the towel cart to come by. And they would all be gone within 60 seconds because people would grab multiple towels so they didn't have to wait on the cart. They were constantly out of towels!! Showers in the pool area were cold to luke warm at best. We spent 50 on the arcade which half was lost because the machines kept malfunctioning. The hockey table jammed. And several of the machines took the credit off the card but then didn't allow us to play the game. They attendant kept resetting our card. But finally I got so fed up that it kept happening and we had to keep waiting in line to have the card reset, that I asked for a refund for the remaining balance on the card and they refused to give me one. So I lost about 40 bucks in the arcade. It is very noisy at night. They do not enforce the quiet hours like they claim to. Poolside food was great. After the kids went to bed (they were older) 3 of us adults went to the restaurant for some much needed relaxation time. We were not satisfied with the food there at all. The salad was bare. The wings were dry. The quesadilla was good though and so was the service. But overall, this park is smaller and over priced for what they have to offer. They don't seem like they can properly accomadate the amount of people they let in.

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you very much for visiting us at Splash Universe Resort and choosing to spend your special family event with our team. We truly appreciate all of the positive and constructive feedback you provided to us and we have shared it with our entire team. We are always striving to improve our product and customer service and it is with tremendous feedback like this that it is able to happen. We do hope you continue to visit us and give us a chance to continue to improve that review score!

"We had a grand time!"

lmilab, Cleveland, Ohio 16/10/2017

We were looking for an indoor water park hotel on the way to Michigan from Ohio. Other popular choices were in Ohio we chose Splash Universe for their smaller size, great Holoween special pricing and both boys were able to ride large slides by themselves. There was almost no linesuch on slides. Check-in was fast and we were able to change and go swim right away. For dinner we ate at their restaurant - food was good! If I'm not mistaken- Kids eat Free! That was a great savings! We had their breakfast buffet as well early in am. Food was delicious - once again kids ate free. After my run into dropped at buffet and although they just closed minutes ago - they wrev kind enough to give me a cup of chocolate milk. That's above the normal service! We swam some more and played in arcade. Bring your own towel, since even though they give them out lots of people hoard 3-7 towels from early am and nothing left till they wash used ones again. Overall we were very pleased with price, location and services. Will definitely return again!

SplashStaff, General Manager at Best Western Dundee, responded to this review
We love that you enjoyed everything that Splash Universe has to offer and truly appreciate you taking the time to give us a 4 star review. Thank you very much for all of the tremendous feedback and we look forward to seeing you and your family again very soon!

"A 9 out of 10 place to take your kid (s)"

John R, Livonia, Michigan 21/08/2017

Check in was easy and we were amazed how CLEAN the Hotel ,rooms and yes even the curb appeal.The room was very clean and well stocked with towels and linen was fresh.Each staff member we passed was polite .We left to go to water park to return to the room being made back up and restocked.We also like that there are several places to eat within walking from the hotel. The water park may not be as big as some but still a pleasant way to spend a day.Did not go to the game room but walked thru it seemed to be enjoyable.

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you very much for taking the time to spend quality time with your family at Splash Universe resort. We strive to provide a safe, clean, friendly, well maintained and FUN resort and it looks like we were able to hit all of those goals with you. We hope to see you and your family again very soon!

"Trip to detroit for Tigers game"

bestwestern_12, Sault Ste Marie 20/08/2017

First of all when I called I ended up getting 3 different prices for the same night and room. They had come up with reasons for the different amounts, they always blamed the other person for not knowing what they were doing, second We had blood spots all over the sheets on kids bunk bed and the queen bed.

SplashStaff, General Manager at Best Western Dundee, responded to this review
Thank you for taking the time to provide feedback for our team. We apologize for the inconvenience during your visit. Our team did address your concerns during your visit and cleared everything up. We wish you all of the best.

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