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Vorteilscode

Best Western Wessex Royale Hotel & Restaurant Dorchester, Dorchester

4.0/5  - basé sur 429 notations.
32 High West Street, DT1 1UP, Dorchester, Great Britain - Karte ansehen

Das Best Western® Wessex Royale Hotel & Restaurant Dorchester befindet sich direkt im Zentrum von Dorchester, in einem schönen Gebäude im georgianischen Stil. Das 1756 erbaute Gebäude diente früher als Gasthaus für Postkutschen. Mit klassisch eingerichteten Zimmern und einer ausgezeichneten Innenstadtlage ist das Hotel ideal für Urlaub und Geschäftsreise. Unsere Zimmer bezaubern durch ihren traditionellen Charakter und eine äußerst komfortable Einrichtung, die jedem Gast ein Höchstmaß an Entspannung verspricht.

Best Western

Wessex Royale Hotel & Restaurant Dorchester

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Vorteile des Hotels

  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Gebildet aus de 429 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
154
Sehr gut
157
Befriedigend
79
Mangelhaft
21
Ungenügend
18
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
26
Familie Familie
65
Geschäfts-<br>reisende Geschäfts-
reisende
70
Geschäftsreisende Geschäftsreisende
47
Paare Paare
206
Reisen mit Freunden Reisen mit Freunden
32
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Wedding guest"

5
09/07/2018

We came here as wedding guests. The food was fantastic. The service was impeccable. The whole day was magical. We really enjoyed everything. The drinks were reasonably priced too. we didn't stay here but wouldn't hesitate to.

"Pretty good except for breakfast"

3
04/07/2018

We stopped here for a night on spec. Reception staff were very welcoming, helped us with luggage to our room (no elevators as the hotel is in a listed building). Room was a good size, quite quiet (at the back of the hotel), small but decent bathroom. The only reason I haven't given this '4 stars' is that the breakfast was something of a let down. Rubbery scrambled eggs that were close to inedible.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear bettoneyvere Thank you for taking the time to rate the Wessex Royale Hotel. Sorry you were not happy with your breakfast, did you let the staff know at the time? Great to see you found the hotel staff welcoming and you were happy with your room.

"Overnighter"

5
02/07/2018

Excellant staff. Great rooms. Staff were amazing and so helpful. Chef came out and sujected a dish that wasnt on menu and he cooked especially for us. Will our waiter was great. Difinately worth a visit.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Cyndi m Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to giving you a warm welcome on your next visit.

"Wonderful staff "

5
29/06/2018

My wife and I stayed here for 1 night, I don't think I've stayed in a hotel where the staff are more accommodating and friendly. We had a lovely room which was clean and well presented. It was a little warm when we stayed but the staff had opened the windows and set up a fan before our arrival. I would have no hesitation in recommending or staying here again.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Paul H Thank you for your lovely comments and recommendation. We look forward to giving you a warm welcome on your next visit.

"Very unimpressed"

1
28/06/2018

No impressed at all. We've just stayed here for 4 nights(27/06/18). The decor is nice, being contemporary but in an old building which is a combination we liked. I feel we should have been advised on booking that a wedding was taking place, and when we were told this only on arrival we were also assured the loud music would finish at 11.30 which of course it didn't. Our room was tidy and clean but of all the odd things, we had the frequent noise of other rooms waste water passing down pipework inside the wall just by our headboard! The supplies in our room were not checked, ie soap dispenser ran out whilst we were there but was not restocked. The parking is also a bit of a nightmare here.There are nowhere near enough spaces in the courtyard car park and you will easily find yourself blocked in by others who can't take a proper space.The pay and display alternative is not in sight from the hotel and is further away than we were told. Breakfast Sunday morning wasn't pleasant at all. There was no fresh fruit put out as per the menu and when I asked the waitress for some, I was told 'we don't have any as the delivery is 12pm' ??!! A subsequent enquiry with a waiter produced the fresh fruit, the waitress it seemed just couldnt be bothered, which showed in her manner. Then the waiter brought out our cooked order immediately after finding the fruit, which of course we had no chance to eat! We later, at the same breakfast, heard the waiter speak in such a condescending manner to a couple who came down for breakfast but hadn't pre booked. Errors with orders and service were common at breakfast and also things on the menu not being available. Perhaps unsurprisingly we decided we wouldn't eat there in the evenings after our first days experience as Dorchester has plenty of choice for good restaurants and bars anyway. Some of the other staff were excellent however but it really was a bit of a lottery - I was made to feel awkward for asking for a table to be cleared of many old empty glasses when there were 4 staff behind a bar serving only 1 person, this was the same young man who I've mentioned above with the condescending manner! Add to this an outside seating/smoking area that was badly neglected regarding cleanliness(filthy tables and always old glasses and bottles left there) and it really does tell you that some of the staff let this hotel down badly. The outside smoking area was the only outside seating we found. Sometimes arriving back at the hotel and parking the car you would find staff smoking,standing next to the rear entrance door, which I find really unpleasant. Other staff worth mentioning are the lady who was on reception when we arrived Saturday, who was always friendly and helpful, the young girl who's first day as a waitress was on Monday morning and was the best of all the waiting staff and lastly the general manager, who dealt with our checkout on Wednesday morning and even though it was the first time we had seen him he didn't even bother to ask us if we had enjoyed our stay!! We have been to many best western hotels(platinum reward members) and they are usually our first choice if our destination has one, but this hotel was one or our least enjoyable experiences and I wouldn't recommend or go back to it.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear mike v Thank you for your comments. So sorry your stay with us wasn't right for you. Your comments have been noted and the points you've raised will be investigated. Good to see you liked the hotel décor and you found some of the staff helpful and friendly.

"good location"

4
27/06/2018

stayed for 1 night, given rooms in courtyard (carpark) Apparently building was a coaching inn originally. Hotel is well located close to museums and 1 block from wetherspoons. Found staff friendly and helpful. Rooms are nice , no air con but fan provided. all usual amenities provided, plus rather nice hot choc in with coffee and teas. Parking limited

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear MastG Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to seeing you again.

"Rude unhelpful staff"

1
21/06/2018

The receptionist male is a discredit to the hotel. Rude and obnoxious. Even simple requests were not answered. I understand it may be difficult for you to recruit appropriate staff, but rudeness is one.

"Short trip to Dorchester"

5
18/06/2018

I would HIGHLY recommend this hotel. The staff were incredibly friendly and helpful. Nothing was too much trouble. The hotel is beautiful. I know some people have commented on the lack of a lift, but it is a listed building and a lift is not possible - to be honest, it would spoil the hotel. I am DEFINITELY going to stay there again if I am lucky enough to be in that part of the world. Surprised it is only 3 star. I would give it 5.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Karen Thank you for your lovely comments and recommendation. We look forward to giving you a warm welcome on your next visit.

"Very good hotel with comfortable rooms and friendly staff."

4
15/06/2018

Everything on the whole was very good during my stay. Room was comfortable with all amenities. Staff were very helpful and friendly. Restaurant was okay if you are a meat eater, not so good for vegetarians. I stayed 3 nights and had to have the same veggie meal twice. I went out the 3rd night.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear joanne_solanki Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to seeing you again.

"Delightful Hotel."

4
10/06/2018

We stayed here for two nights on our way back from Cornwall. The hotel is delightful and warrants more than a 3 star rating. The staff were so friendly and helpful, and although we had arrived a little too early for check-in, they looked after our luggage whilst we went for a stroll into Dorchester. The hotel is quaint, with lots of different levels, which just added to the charm for us, and when we returned from our walk, our luggage was taken to our room. My husband had booked a superior room, which was larger than average and had complimentary water (still and sparkling) ,tea/coffee and biscuits, hairdryer, and also an iron and ironing board (may of their customers are corporate clients, so this is quite useful !!). There was also a huge bed and really good quality bedding and pillows, and the towels in the en-suite were soft and fluffy. Plenty of complimentary toiletries here too. The hotel has a nice comfortable lounge, with very" boutique" furnishings, and wi-fi is free throughout. Whilst there was a dining room serving breakfast and lunch, the receptionist told us that they no longer did evening meals, but gave us a list of places within the vicinity that had been recommended by their customers.( We can heartily recommend the Rajpoot, Indian Restaurant just over the road from the hotel !!) Breakfast was superb; freshly cooked to order (with properly made toast-not one of those awful machines that lots of hotels install so that guests can make their own !). If there is a slight downside to the Wessex Royale, then it has to be the parking. Luckily, we managed on both evenings of our stay to park within the small courtyard that is just at the rear of the hotel; otherwise you can park on the road at the front of the hotel for free between six at night and eight o clock in the morning ;but remember to put a ticket on after that (and you only get an hours parking here). All in all, a very pleasant stay.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear JEH1958 Thank you for your lovely comments. We are delighted to say that we are serving evening meals Monday to Thursdays. There is a car park close with very reasonable parking charges - £1 for 2 hours, £2 for 3 hours and £4 all day, you can purchase a ticket the night before (after 6pm as it is free 6pm to 8am) and it will add on the extra hours for the next morning. Great to see you had a pleasant stay and we look forward to giving you a warm welcome on your next visit.

"Very comfortable indeed"

5
08/06/2018

With kind and caring staff to welcome you after a long drive and beautiful rooms that are both stylish and very clean you melt in to the tranquillity of Dorchester and a good hotel pit stop. Beds and bathrooms beyond adequate. Breakfast a very good choice indeed and peaceful surroundings in which to enjoy. Location is top with museums, great restaurants and views this is brilliant place to pull up for a few nights. Many thanks to all the lovely staff M & T

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Martinixi Thank you for your lovely comments. We look forward to giving you a warm welcome on your next visit.

"Lovely "

4
02/06/2018

We attended a wedding here and stayed the night ,was shown to room, really large and comfy bed, mineral water, tea, coffee and biscuits, bit noisy outside window in morning, breakfast was a little over cooked, service was superb throughout, meal at wedding was really nice, Buffet at wedding was of a good standard , would recommend this hotel,

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear 40lulu Thank you for your lovely comments and recommendation. We look forward to seeing you again.

"Nice and Central"

4
31/05/2018

Right in the middle of town, very limited parking. Stairs to negotiate. Walked right out into the city centre. Pleasant staff. Dining room nice and food excellent, staff very helpful and efficient. Would stay again

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Btravellor Thank you for your lovely comments. We look forward to giving you a warm welcome on your return visit.

"Enjoyed our stay"

4
26/05/2018

We had a very pleasant stay at this hotel, its location is ideal for visiting Dorchester and the surrounding area, within easy walking for the railway station. Room was comfortable, excellent shower. The restaurant area for breakfast was good and an excellent choice

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear JAH17 Thank you for your lovely comments. We look forward to giving you a warm welcome on your next visit.

"Catch 22 in regards to room choice"

5
22/05/2018

Short one night trip in this hotel whilst in the area on work, greeted by a friendly and extremely helpful lady in reception (wish I got her name, one of the best hotel staff members I have come across in years!!) who was rushing from position to position as she was in on her own, but still took the time to personally walk everyone to their room. Reception, halls and room was of a great standard, I wonder if the hotel has had some recent investment? The catch 22 mentioned in the title comes in regards to room selection, I had a top floor room which was well away from any quiet areas but with a distinct lack of AC became very hot during a 20oc sunny day with only a small desk fan to help (which it didn't). Room floors and surrounding corridors was very creaky and no doubt very disturbing from any room below. Ate at the restaurant for breakfast only, good quality and choice of food. Not sure why this is a 3 star hotel! Would expect it to be at least a 4

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear DGmail Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to seeing you again.

"This is an excellent hotel with rarely found helpful and friendly staff."

5
21/05/2018

A lovely hotel right in the middle of Dorchester. The room was large, the bed was really comfy, the food was good, the car park was rubbish, the staff were really lovely, I can highly recommend it. Excellent stay.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Christine c Thank you for your lovely comments and recommendation. We look forward to seeing you again.

"Refuge from snow, close to Wetherspoons and"

5
12/05/2018

Stayed several nights here, though we ate breakfast down the street, and lunch and brew at Wetherspoons 100 feet away. Hotel was full most nights, so lucky to have a room. No refrigerator in our room, but cold enough to store white wine next to the window.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Jim J Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to seeing you again.

"Excellent Breakfast"

4
01/05/2018

Stayed at the Royal Wessex for a weekend exploring Dorset. We decided to splash out and book one of the suites which was a lovely room with four poster bed and separate sitting room. The room was well provisioned with tea making facilities, biscuits, bottled water and unusual for most hotels, a decent iron and ironing board. We dined in one night, the restaurant is very nice but we did think the menu was a bit limited. If you want to eat out the there is a very good Thai restaurant next door and a host of eateries around Brewery Square. The choices for breakfast were excellent ranging from a full English to Eggs Benedict. If you intend stopping in Dorchester, this would be a very good choice. Free parking at the rear of the hotel.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear James F Thank you for your lovely comments. Great to see you enjoyed our 'home from home' comforts. We look forward to seeing you again.

"Great Stay"

5
25/04/2018

After a not so good experience on my previous visit, I am please to say that this visit was fantastic Very comfortable and quiet room (at the back) Staff really helpful WiFi was working Very satisfied with the trip

Manager W, Receptionist at Best Western Wessex Royal Hotel, responded to this review
Dear Albia-Newton Thank you for rating the Wessex Royale Hotel so highly. We look forward to giving you a warm welcome on your next visit.

"Unhelpful staff and misleading website"

2
24/04/2018

Currently staying in the hotel, and am not impressed so far! I booked it because I have a meeting in Dorchester tomorrow, and I was looking forward to stress free parking and being able to walk to my meeting in the morning. When you tap on the P icon on their website, it says 'free on site parking'. I also put a note in my reservation, that said specifically, 'car parking requested and appreciated.' I arrived around 7:30pm after a 6 hour drive, ready to do a bit more work in preparation for my meeting tomorrow, so I'm a bit exhausted, get to the car park, it is absolutely rammed, with people parking people in. I ring the front desk to ask what the deal is, is there any other parking, the receptionist says the website says there is limited parking, (which is not true on all parts of the website) and I have to pay for parking down the road. She starts asking weird questions like 'am I facing up or down the street,' I am not from here, I do not know! I start driving all around to avoid having to drag my bags down the road in the rain, and get parking in the back on the street. She admitted that they should have picked up on my request for parking and told me the situation, but she did not offer to pay for parking, or anything else. So I'm very wet from walking around in the rain looking at various parking meters, and ask for clarification about parking out back. But she doesn't know anything about that, stares me down, and I eventually go back to my room in stunned silence over the past 1.5 hours of driving around the hotel and walking around in the rain. I stay in a lot of hotels, about 2-3 per week. A good hotel notices that you are there for business, you are tired, and even if you are a bit upset from several hours at work or in a car, tries to make you feel at home and at ease. After driving up at 7.30pm, getting a very snippy receptionist who 'doesn't know what I want her to do about it', I feel anything but, and will not be happy to have to get back up at 7 to feed the meter. I then ring for the wifi password, as there is no service in the hotel, and she tells me the password, snaps that it is on my room key card and hangs up on me with no goodbye. So, all in all, very unhelpful staff, crappy parking, and misleading website. Clean enough room, a bit dusty and dated. Who knows, hopefully they will turn it around by the end of my stay.

Manager W, Receptionist at Best Western Wessex Royal Hotel, responded to this review
Dear Thank you for taking the time to rate the Wessex Royale Hotel. I'm the receptionist who checked you in. I did admit that your request for a parking space on your booking had not been spotted by hotel staff and apologised for that. We also understood that all hotel booking agencies stated that we had limited free parking, we now know that isn't correct and apologise for the misinformation. When you rang after spotting that our car park was full, all I could do was to say sorry that our carpark was full and direct you to free parking. I asked if you were facing up or down as the street you were in has an incline and I was trying to establish if you were going up or down the street so that I could direct you. At that point there was no reason to offer to pay for your parking as it is free from 6pm to 8am the next morning. I also suggested that you park your car in the centre of our car park so that the hotel staff could help you unload. This was the point in time you told me I was being 'unhelpful'. You came to reception to check in and told me that you had parked in High West Street at the front of the hotel and that you would like to have your car in our carpark for the next day. I suggested putting 70 pence in the meter and that would take your parking to 9am the next day and then you may be able to move your car into our car park. Next time you appeared at reception you accused me of giving you the wrong information about the parking meter when in fact you had moved your car to the road at the back of the hotel which is a different matter altogether. I apologise again that there wasn't a parking space for you and that you felt I was unhelpful. I'm pleased to report that you eventually managed to park in our car park that night and thank you for allowing us to discover that the mobile site for the booking agency is different to what we see on the office computer.

"Great stay"

5
15/04/2018

My husband and I stayed here for three nights. We had room 101. Large bed, spacious room. This room does look out onto a busy road but traffic noise isn't too bad. We had breakfast included and there was a good choice of breakfast, a full English, kippers, salmon and scrambled eggs or pancakes. Pancakes were very nice. Staff very friendly and helpful. Has a very nice lounge/bar area for a drink. Located within easy walking distance to pubs, shops and restaurants. Would definitely recommend staying at this hotel.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear csmpter36 Thank you for your lovely comments and your recommendation. We look forward to giving you a warm welcome on your next visit.

"Another Excellent Stay "

5
13/04/2018

Another stay at the Wessex Royale. This time for pleasure rather than business. Paid a visit just a few hundred yards down the road to the Dippy the Dinosaur Exhibition. Even closer is the Tutankhamen Exhibition. There is so much to do in Dorchester these days. The addition of nearby Brewery Square and Poundbury has boosted the prosperity of the town. This hotel shows excellent signs of investment which makes each stay even more enjoyable. The refurbished entrance lounge bar area is one example. It is beautiful, warm and relaxing. The hotel is immaculate throughout with modern bathroom fittings and fixtures. Rooms have a good selection of satellite TV stations. We were personally shown to our room which was a nice touch. Staff were all very friendly and efficient in particular the lady who manages breakfast. Despite its very central location the rooms are to the rear which makes for a peaceful nights sleep. I highly recommend this hotel which delivers far more than its current 3 star rating.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear MartynP2 Thank you for rating the Wessex Royale Hotel so highly. Lovely to see you enjoy the central location of the hotel and our 'home from home' comforts. We look forward to giving you a warm welcome on your return visit.

"Excellent stay"

5
13/04/2018

Stayed at the Wessex Royale Dorchester for the first time through a recommendation. Very friendly helpful staff, excellent cleanliness throughout, real homely feel, very comfortable room. The breakfast was freshly cooked and was thoroughly enjoyable. All for an extremely affordable cost. Would have absolutely no hesitation in recommending this hotel and would have rated it much higher than the three stars it currently holds.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear 6714yeovil Thank you for your lovely comments and recommendation. We look forward to seeing you again.

"Comfortable and friendly "

4
06/04/2018

Stayed for one night having not been in the area for a couple of years - hotel has been very nicely redecorated, and still offers very friendly welcoming service. Comfortable bed in a nice room, good breakfast, great value for money

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Guest Thank you for your lovely comments. Good to see you received a warm welcome and friendly service.

"Great location, clean room and friendly staff."

5
01/04/2018

Stayed here to visit Dippy, and so a great location to the Dorset County Museum. Also close to 2 bus-stops in either direction to Weymouth, or Bridport, Lyme Regis or Axminster. Limited parking on site, maybe 6-10 places, need to contact hotel for alternative locations. Friendly and helpful staff.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear SurreySuitcase Thank you for your lovely comments. Great to see you enjoyed the central location of the Wessex Royale Hotel. We look forward to giving you a warm welcome on your next visit.

"Great meal"

5
30/03/2018

Popped in after visiting Dippy as they had an offer on (kids eat free) for lunch. Appears to have been recently refurbished and is a very pleasant space. I wasn't expecting a lot to be honest, but the lunch menu had plenty of choices and when the food arrived it was one of the best meals I've had for ages. Brilliant value for money and friendly service. Highly recommended.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear jimbob_uk Thank you for taking the time to rate the Wessex Royale Hotel so highly. Lovely to see you enjoyed the lunch menu. We look forward to seeing you again.

"comfortable"

5
21/03/2018

stayed one night, The staff were very friendly and helpful from the moment we checked in. Room was very clean and tidy thanks obviously to the hardworking housekeeping staff. WIFI was excellent. Although the room was on the front we experienced very little traffic noise.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Sylv n Maria A Thank you for taking the time to rate the Wessex Royale Hotel so highly. So glad you enjoyed your time with us and we look forward to seeing you again.

"Saved us twice, parking next room"

5
18/03/2018

When first arrived, found us Rm 4 next to courtyard parking. Then days later, approaching snow, found us the same room and parking though full. Rapid service (eve, front desk clerk delivered) within 2 minutes. Witherspoon's and Costa nearby for modest fare and great brews, both bean & hop varieties. Free newspaper of choice.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Mohlpowers Thank you for your lovely comments and for rating the Wessex Royale Hotel so highly. So glad you enjoyed our 'home from home' comforts. We look forward to seeing you again.

"Romantic meal"

4
06/03/2018

My husband and I visited here for an evening meal. We had 3 coarses and found them all lovely. There was enough on the plate and the chefs presentation of them was excellent. Our waiter, Callum, was very pleasant and not intrusive.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear kerstie66 Thank you for taking the time to rate the Wessex Royale Hotel. So glad you enjoyed your special anniversary meal. We look forward to seeing you again.

"Over night with wife and son in law & daughter"

5
03/03/2018

Very attractive hotel in centre of Dorchester (A Market town) Fits in well with centre of town - Although expensive worth every penny for that special night / day Hotel service very high standered ( The saying a customer is king treat them like one) is certainly instilled in staff Well done The Royal

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Chris C Thank you for your lovely comments. We look forward to giving you a warm welcome on your next visit.

"Lovely hotel,super room"

4
25/02/2018

We liked the hotel and area and extended our stay, nothing was too much trouble and the staff friendly.Sam gave us good dining advice and was very personable. The four poster bed and room with spa bath were very comfortable and spacious,the decor was tasteful and in fitting for a historic hotel , fab.Thank you for a lovely relaxing stay, we definitely would return.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Paul J Thank you for your lovely comments. Great to see you enjoyed our 'home from home' comforts. We look forward to giving you a warm welcome on your next visit.

"Well located and an extremely comfortable stay"

5
19/02/2018

We stayed here while visiting relatives last week. We had a tastefully furnished family room on the 2nd floor which was very spacious and had everything we needed including armchairs and a small table as well as a writing desk. Very pleasant bathroom with great shower over the bath, huge bed which was so comfortable with warm but very light duvet, plentiful tea tray with biscuits and water too. Our daughter had a full size, very comfy bed. Good food - we ate in twice, as well as breakfast. As always at BW, lovely, helpful staff. The location, friendly staff, beautifully light duvets all mean a return visit in the not too distant future.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Chandler 14 Thank you for your lovely comments. Lovely to see you enjoyed our 'home from home' comforts and your family were well accommodated. We look forward to giving you a warm welcome on your return visit.

"Poor Service and Dirty Room"

2
19/02/2018

We stayed here for 2 nights this weekend. When we checked in the staff member was quite cold and unfriendly, especially as we told them we were celebrating a special birthday. Our room was like walking into a cupboard in the corner - door opened outwards and wasn't normal width. The room was run down with cobwebs hanging from the ceiling and the bathroom was very dated. You literally walked up a ramp into the bathroom the floor was that uneven. THERE IS NO CAR PARKING - despite what the site says there are only spaces for about 8 cars and not once all weekend was this available. So be prepared to pay for parking nearby in town. If I had known this before booking I would have gone elsewhere. To make it worse when we checked out I spent 10 minutes arguing with them that I had already paid - I had confirmation emails and showed them my online banking. In the end they agreed to it, but they clearly didn't have good admin systems. There is free WiFi. Not a great experience and I wouldn't go back.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear 2Travel4Explore Thank you for taking the time to rate the Wessex Royale Hotel, your comments have been noted. So sorry you were not happy with your room, on your first morning if you'd mentioned your concerns to the receptionist we may have been able to move you. The hotel does have limited free parking, there are local fee paying car parks close by. Parking is free 6pm to 8am and only £4 all day.

"Lovely hotel, friendly staff"

5
19/02/2018

My husband and I stayed here last weekend for 1 night, room 109. Everything was clean and comfortable, the staff were helpful and friendly and even though it is a large hotel on the high street in Dorchester, it had the feeling of a smaller more intimate hotel,which was lovely. Although the car park is small we had no trouble parking but there is a big car just a couple of minutes walk away if theirs was full. We didn't eat there as had a table booked somewhere else, our reason for being on Dorchester, but the menu looked lovely and the restaurant looked busy as we were going out Saturday night, so the food must be good. We don't live too far from Dorchester so will be coming back to sample the cuisine ?? Our room faced the high street but we were not disturbed by traffic or people going past. It was quite big too and lovely and clean and the bed was very comfortable. Would definitely recommend if you need somewhere to stay on a visit

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Bev C Thank you for your lovely comments and your recommendation. So glad you enjoyed our 'home from home' comforts. We look forward to giving you a warm welcome on your return visit.

"Beautiful hotel"

5
04/02/2018

We stayed for 2 nights at the hotel, we have never been to Dorchester before but the staff were excellent and suggested a Italian restaurant for us and even phoned them to make our reservation. The room was clean and warm with plenty of supplies for the bathroom and drinks. All the staff from the reception, dining room and night porter were very friendly and helpful. A credit to the hotel.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Julieanted8 Thank you for your lovely comments. We look forward to giving you a warm welcome on your return visit.

"A last minute treat!"

5
04/02/2018

Stayed here very last minute with my other half as we were staying late in town. We had a lovely stay! On arrival the receptionist was so friendly and helpful! The room was really fab, very clean, comfy bed and would definitely like to stay again.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear NibblesinNooks Thank you for your lovely comments. We look forward to seeing you again.

"Great overnight stay."

5
03/02/2018

Stopped only one night in this grade 2 listed building, lovely and quaint with uneven flooring and lots of twists and turns to find your rooms. The bedroom and bathroom were immaculately clean. The staff were very efficient and polite. Breakfast was very good. Would recommend to anyone who wants to stop in the area.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear The-Didcot-Boy Thank you for your lovely comments and for rating the Wessex Royale Hotel so highly. We look forward to giving you a warm welcome on your return visit.

"Trip to Wessex"

5
22/01/2018

Lovely hotel very clean rooms the Lady on reception was excellent the food was delicious nothing was too much trouble only problem was the mattress in our room was rock hard well done staff keep up the hard work

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Happytravler2013 Thank you for your lovely comments and for rating the Wessex Royale Hotel so highly. We look forward to giving you a warm welcome on your next visit.

"Great room, lovely staff, beautiful hotel, shocking approach to food"

3
15/01/2018

The good: Hotel was beautiful. The staff could not have been more helpful. The lady at reception conducted me to my room personally and explained the heating. Room was lovely, bed very comfortable and the complimentary water and newspaper were very welcome. The bad. The car park is a little cramped. The room was a bit cold and despite having the heater on all night, didn't warm up all that much. Possibly due to it being an old building with old windows. The worst of the bad happened at dinner. The menu was rather meat-centric. However I chose to eat there and had fish which was very nice. For pudding I requested lemon posset. When it arrived, I was on social media with my cousin who was posting photos of his meal in Edinburgh. The lemon posset looked lovely so I took a photo to post to my cousing - 1st photo in the attached series. I then moved the shortbread to one side to get to the posset and was shocked to see that instead of a light fluffy texture, I had been served a dish that was dried up and cracked and appeared to have been left out for hours (second photo in series). What was worse was the fact that the garnish of red sauce, strawberries and shortbread had clearly been arranged, with copious amounts of icing sugar, to conceal the inedible state of the pudding. I complained to the waitress who was very helpful and took it right back to the restaurant. She returned to say the chef was very apologetic, and these lemon possets were from yesterday, but the new batch he had made today weren't quite set. I said I would like to have one of the fresh ones even if it was not quite ready. Returning from the kitchen, she said that the chef said they were just completely liquid and really not ready to eat. I cannot help but question that the existence of the new batch of lemon possets. These dishes do not last 24 hours so they should have been disposed of and a new batch made with enough time to set. Failing that, it should have been removed from the menu. The waitress offered me something else, so I chose a cheesecake which was very nice. I was not charged for the pudding. Several things are disappointing about this experience: 1. The chef should not serve old food that is not fit to eat. 2. The chef should not attempt to disguise food that is not fit to eat in order to con the customer into eating it and not realising just how unpalatable it is. 3. The final straw was when I returned to my room and realised that the 'shortbread' that on the menu was listed as accompanying the lemon posset and which had been used to attempt to disguise the dried out cracks was in fact the same as the biscuits provided in the room to go with the tea or coffee. I have not given a low rating because it was a pleasure to stay in the hotel and the staff were top rate. However I would be reluctant to risk eating there again which is a shame.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear GadgetGal G Thank you for taking the time to rate the Wessex Royale Hotel. Sorry you were disappointed with your pudding and that we were unable to supply a fresh one, your comments have been noted. Great to see you enjoyed your room, hotel and hotel staff.

"Cute little weekend break"

3
27/12/2017

Room was a little compact with very dated furniture and carpet. Bathroom and breakfast was exceptional. Communal areas are stunning and service is okay. Can't be a little rushed and busy at the bar. Parking is an issue during festive seasons.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Chantell J Thank you for taking the time to rate the Wessex Royale Hotel. Your comments about your room have been noted. Great to see you enjoyed your breakfast.

"Wouldn't stay again - small double beds"

3
27/12/2017

Stayed here for one night whilst in the area for a wedding in room 108. The room itself was a decent size but the bed was small. I think it was a small double rather than a full sized double bed. We probably would have booked somewhere else if we had known this as it was an uncomfortable night's sleep for both myself and my fiancé. We were also kept awake by the light in the corridor shining into the room through the cracks in the door. Breakfast was cooked to order, which was really nice.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Lauren H Thank you for taking the time to rate the Wessex Royale. Sorry you were disappointed with the bed size, all our double beds are standard double bed size. Good to see you enjoyed our cooked breakfast.

"Accommodating and friendly"

5
19/12/2017

Our group of around 20 attended the Wessex Royale for a charity event in their function room, it was a quiz and on arrival they had laid out paper on each table and pencils for us which was completely unexpected and showed that they had put thought into our visit. We were there for a good few hours and all ordered drink, and most of us ordered food from the bar which has a separate access for the function room so you don't have to queue up with everyone else, and they were just friendly, professional and courteous throughout. Would recommend their services to anyone.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Dodge1991 Thank you for your lovely comments. Great to see you enjoyed your charity event and we look forward to seeing you again.

"Impressive "

5
18/12/2017

I stayed here a year ago. At that time there were some refurbishments on-going. It was pleasing to return again and see the outcome of the changes. The initial appearance and feel for the hotel is transformed by a high quality entrance. This offers a very comfortable lounge area, with a beautiful fireplace and bar. Carpets appear to have been renewed throughout. I believe that all rooms have now completed their modernisation programmes. The Reception process is very professional and guests are shown to their rooms (a nice touch). My room had a high spec bathroom/shower. Breakfast was excellent and I noted a couple of awards proudly on display. Overall this was great value for money. Impressive.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear MartynP2 Thank you for your lovely comments. So glad you liked the hotel refurbishment and you have witnessed the transformation. We look forward to giving you a warm welcome on your next visit.

"Weekend away"

4
16/12/2017

Cheerful greeting from lady on reception. Very clean and comfortable room. Good nights sleep in comfortable bed. The whole ambiance of the hotel was very good. One minor grouse the shower gel dispenser ran out just before the end of my shower . Overall a great place to stay.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear ctw626 Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to seeing you again.

"Visited before"

2
12/12/2017

We stayed here before and it was good all round. This time we was not so happy, we booked a ground floor room due to my partner having a disability on arrival we were told we was on the 3rd floor!! Managed to get a room on the 1st floor eventually still a struggle with no lifts. The room we found to be dirty dusty and cold, the bathroom window would not shut properly so there was a draught from the very cold weather outside. The trays with the 3 sachets of coffee and milk cartons was thick of dirt and dust. All the lamps and cabinets had layers of dust on. On going back down to reception to complain, we asked for extra milk to be put in the room we found a jug of milk uncovered on the tray... We felt let down on the stay we had. On checking out and after complaining and making sure it was understood we were not happy and wanting the manager to contact us due to being told he was not in that day, we have now waited 3 days and not heard anything from him. The receptionist wrote everything down that we complained about and was sincere that she was sorry we were not happy. It's a shame the manager couldn't be bothered to listen to his clients or take time to communicate to us. We shall not be returning and wouldn't recommend this hotel for the money we paid it was not worth the visit.

Manager W, Receptionist at Best Western Wessex Royal Hotel, responded to this review
Dear theresadsmith17 Thank you for your comments. Both the Manager and Assistant Manager tried to reach you on your phone but no success. I'm the receptionist who checked you in on the Saturday night, I discussed with the manager about replying to your review. I vaguely remembered you from your previous visit and I suggested (straight away, not eventually) that you would be better on the first floor rather than the room booked for you on the third floor. It did say on your booking notes that you would like a room on the ground floor 'if possible' due to a disability. We always suggest to guests that it would be better to contact the hotel directly if mobility is an issue and we always endeavour to accommodate them on the ground floor, subject to availability. Unfortunately you had booked through a third party so you were automatically allocated to a third floor room as all ground floor rooms had been taken. I'm sorry I didn't 'pick up' when you came to reception on your way out that you wished to complain about the room. You seemed very happy, you asked for some fresh milk (which I took to your room very late that evening, fair comment that it was in a jug and I'd forgotten to put a cover on it) I asked you did you need anything else besides the milk - tea or coffee? and you replied everything was fine. I must assure you that if you'd have complained about the room at that time, early in the evening, I would have moved you to another room on the first floor. We're sorry you found the room dusty and had problems with the bathroom window, (there was an exceptionally strong cold wind that night) we don't understand how that happened as a hotel inspector had inspected the room on the Thursday, two days before your stay. We have 24 hour reception cover, it's a shame you didn't contact the night porter and informed him you were unhappy with your room, he too would have moved you to a different room or at least replenished the fresh milk. We are sorry we have lost your custom.

"A charming old Hotel on the High Street"

4
29/11/2017

My wife and I stayed at this hotel for two nights. This was a great choice of hotel for us. Although an old building everywhere inside was in a good state of repair. Quiet, comfortable room with a nice bathroom and very confortable bed. We slept like angels. Hotel staff were friendly and efficient, especially John. A good quality breakfast and the cooked option was piping hot. The car park at the rear of the hotel has capacity for 11 (or was it 17?) vehicles and as we arrived later than most the car park was full. But there is a public car park 100 metres up the road, free after 8pm, so it cost us £2.60 to park there until 11am the next day. A minor inconvenience which didn't spoil our stay. A charming old hotel,

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear CheshireIanP Thank you for your lovely comments. We look forward to giving you a warm welcome on your return visit.

"Not military precision"

3
26/11/2017

We attended a regimental dinner night at the Wessex Royal. We have been going here for about 5 years but I felt particularly disappointed this year. The hotel has had a make over and I like the work that has been done. However we went in in advance to ask that our friend had a different vegetarian meal to what they usually get(risotto), when we sat down for dinner I was embarrassed that they tried to give my friend the same starter as everyone else, the salmon. I explained that she was vegetarian and they went off to make a different starter. Surely this should have been prepared.the vegetarian main was a success and enjoyed by my friend. However we were very disappointed in the starter, main and desert. It did not impress and the lemon posset was a runny mess. We also felt that the service could have been better. We had our starter and then they brought out the bread rolls! Very strange! Overall not the best experience. There is definitely room for improvement

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Helen A Thank you for taking the time to rate the Wessex Royale Hotel. Sorry there was some confusion with the vegetarian starter, good to see your friend enjoyed her main dish. Your comments about the service have been noted. Great to see you like the hotel's 'make over'.

"So so ... some good some not so ood"

3
18/11/2017

Our second visit. The first time we were put up on the second or possibly third floor and we asked to be moved. This time, when we booked we asked for a room nearer reception. We were on the first floor but at the farthest end as far from reception as it was possible to get. When I queried this there was some sort of explanation about rooms being booked but the hotel was by no means full. The food is nicely cooked but breakfast takes ages to arrive. It is all very well cooking to order but surly managing a few orders at once should be possible ... I have been there and done that so do know how! At the moment we are not sure if we will return. It is a lovely building in a perfect position but for a business trip isn't quite right.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Travelling_Trainers Thank you for taking the time to rate the Wessex Royale Hotel. Sorry you were not quite happy with the position of your room. Apologies also for your wait at breakfast. Your comments have been noted.

"In center of town"

4
13/11/2017

This hotel is located on the main high street, but only a short walk to the café area of Old Brewery Square. Its rooms are in the main house or the former stables so that are not corporate as you would find in a modern hotel. The rooms are very comfortable and well appointed. Always go with the breakfast deal as it is extremely good. It does have an on site restaurant and the chef is accommodating if you want to mix and match his menu. Warning the car park entered from the rear is very small and has limited space, you may have to park in the road overnight for which there is a charge.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Ken N Thank you for your lovely comments. We look forward to seeing you again.

"Great room. Friendly staff"

5
23/10/2017

Had to come to Dorchester on business and chose this hotel due to the good price. And I will say, I am happy that I did. As my family came with , I took a family room. It was lovely and spacious and clean. The only down side is the family rooms are on the second floor. We had breakfast and there is a good selection to choose from. Well worth the stay.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Markhowes Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to seeing you and your family again.

"Room very noisy - WiFi not functional"

3
19/10/2017

I had a room in the new section of this hotel - the walls were very thin and the corridor very noisy - poor nights sleep as a result - Kept awake other guests until after 0100 and woken at 0600. WiFi problems continue for this establishment despite a new server - There is no access to WiFi in the cross link corridor rooms.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Albia-Newton Thank you for your comments. Sorry your stay wasn't right for you.

"Go hotel for a short stay"

5
27/09/2017

We only stayed the one night but our room had everything we could have wanted. Wifi was free. Staff very helpful. My partner had a full English breakfast which he enjoyed. I prefer lots of fruit and cereal which was fine. My only complaint would be that the choice of fruit was poor.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear susangriffin11 Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to giving you a warm welcome on your next visit.

"Another lovely meal on our second wedding anniversary"

4
16/09/2017

Got married here so wanted to return again for anniversary dinner. My husband had 6 oz steak and chips then Eton mess cheesecake served in a killer jar. He enjoyed it but eating a posh meal out of a preserving jar not attractive and detracted from the desert. Eating out should be about enhancing dining experience not diminishing it. Shame to spoil a good desert with 'trendy' presentation. Stick to classics for posh meals . I had cheese and chutney sandwich , salad and crisps then gooey, warm chocolate brownie, vanilla ice cream, superb. Refreshing to be allowed to choose a sand which for dinner. I am vegetarian and not keen on white pastry or pasta or white rice so delicious whole meal sandwich was lovely and good value. Service was ok but we had to amble about to try and attract some attention before we could get a drink and be shown to restaurant. Nice ambience, pleasant evening. Bar man doubled up as waiter, very pleasant but could use some bar tending skills regarding knowledge of drinks etc. Husband asked for draught beer and nearly ended up with draught larger. He had Doom Bar , bottled, very nice. Overall I recommend this. £5 for really nice sandwich, salad and crisps served in evening, is excellent. So pleased I could order just what I really wanted for dinner.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Helen P Thank you for your lovely comments. Your feedback about the bar and restaurant service have been noted. Congratulations on your second wedding anniversary.

"Date night/Anniversary"

4
15/09/2017

Fantastic...clean room and very posh,comfy beds we had a superior double.. and even though it is on the high street not too much noise from the traffic,hotel bar was lovely and staff couldn't be more helpful.Parking is limited but overall have no complaints at all...breakfast was yummy!!!The hotel is warm throughout and even though there was a wedding taking place,not noisy or overcrowded.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear mel h Thank you for your lovely comments. We look forward to giving you a warm welcome on your next visit.

"Disappointed in latest visit - not what it was."

3
15/09/2017

Have stayed here before and really enjoyed it - the rooms, staff and restaurant made a lovely stay. Recommended it to relatives from abroad meeting up for a family event. This time it was less satisfactory, and the rooms seem more expensive. The receptionist was very nice and helpful, also the night porter. Our room was 'superior' but unlike in previous visits, it was small and cramped, and the decor although clean and tidy was quite dated, especially in the bathroom which was really cramped, the over-bath shower especially - cue bruises on elbow from badly placed soap dish. There was no kettle with the tea-making tray. One was brought up straight away, but I later saw another guest taking a kettle into his room, which he had had to go and get. Our relatives had nicer rooms, thankfully - larger with good bathrooms. The real disappointment came with dinner. Had two good evening meals in the past, a lovely experience. This time, our group was handed menus with quite boring choices, much like pub food really (a shame as had had similar pub meal elsewhere for lunch). The service was incredibly slow, though only a few tables occupied, and the lone waitress seemed as though she could not be bothered. We asked for water for example, and she brought three glasses (prebooked table set for five). When the remaining two people joined us shortly afterwards, we had to ask for glasses for them. An initial enquiry about pre-dinner drinks before the food was not repeated, so the meal was 'dry' apart from water, no wine or other drinks offered. There was no sense of occasion. It felt very lacklustre. The service was slow and disinterested, with virtually nil eye contact. The meals were mostly only so-so, but the sea bass was so overcooked it was sent back, and not replaced for over 15 minutes - how long does it take to cook sea bass fillets? By then the rest of us had finished our main course. The new plate was just put there, no explanation or comment. The whole meal took nearly two hours. In answer to another review, the manager writes that diners are asked if their meals are satisfactory but nobody asked us. On leaving saw a 'specials' board that was not obvious (behind where we came in), which we were not told about, but had some really interesting nice dishes on it. We could have had a much better dinner. When asked why, the waitress did not explain why she had not bothered to tell us about it. This was the first time in 15 years we had all been together, and the occasion should have been so much better. Breakfast also disappointing. Cannot imagine how they won 'awards' for it. A small self-service counter had packets of Kelloggs etc. but no proper muesli. Some slices of pineapple and melon had clearly been prepared hours earlier as looked dried up. Very little other fruit choices. There was no natural yoghurt, only the sugared kind which two of us could not eat.(they had 'run out'). The cooked breakfast was only alright, the baked beans barely lukewarm and too unappetising to eat. Having waited ages for the ordered toast, I actually had to get up and open the kitchen door to ask for it. The same waitress as previous night was just standing around in there apparently with nothing to do, having disappeared from the breakfast room ages before. Toast came out quite charred. The tea was weak (one teabag in a whole 2/3 person pot). On checkout I queried the 'superior' room designation and mentioned the above problems with dinner and breakfast. I was told the manager might contact me by email, but as yet (four days later) have heard nothing, even though I have since also queried the room on the hotel's website enquiry form. Sadly something seems to have changed and it was not the same good experience as before. Really sorry as it was quite special before.

"Lovely traditional coaching inn hotel"

5
09/09/2017

Just an overnight stop on the way to the West Country, but just delightful. A real, traditional hotel with professional caring staff - especially the lovely lady on the Reception (and the bar, and the restaurant!) who took real interest in our needs, gave us a lovely room on the first floor, and was a credit to the establishment. Well done. It's a traditional building, so parking on-site is a bit tight, but no problem - there's plenty of meter parking outside @ just 50p overnight - and a big public car park round the corner. Thoroughly recommended.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear rowly2017 Thank you for your lovely comments. We look forward to seeing you again.

"Nicely presented"

3
06/09/2017

Stayed here for business. Had a very small but very clean bedroom. The hotel is well located in the centre and near the hospital. The restaurant doesn't look like much but the evening meal we had was good. The service was incredibly slow, given how empty the place was, but not a huge problem.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Stemalpul Thank you for taking the time to rate the Wessex Royale Hotel. We look forward to seeing you again.

"Loved staying here"

5
27/08/2017

Stayed here on business last week. Service was very good with the female receptionist very friendly (apparently she was new). The Check In experience was very friendly and all information was given well. She was welcoming and showed me to my room. Dinner in the restaurant was excellent. I had the scallops, pork belly and posset. With two beers, it came to about £30 which I thought was very reasonable a hotel of this standard. The room was large and homely. Complimentary newspaper was a nice touch. The bed was very comfortable and I slept well. The bathroom was modern and clean. Managed to get a car parking spot even though I arrived at 20:30, so no issues there.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Padraig Joseph G Thank you for taking the time to rate the Wessex Royale Hotel so highly. Lovely to see you felt well looked after and we look forward to giving you a warm welcome on your next visit.

"Overnight stay."

5
21/08/2017

I booked this hotel because it was adjacent to my destination. However, it exceeded my expectations. The staff were very friendly and helpful. Without being asked the receptionist gave me a double room on floor 1 as all the single rooms were on floor 3. The room itself was spotlessly clean and comfortably furnished. The wifi was superfast as advertised. Breakfast was excellent. If I am again in Dorchester I would have no hesitation in booking this hotel again.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Balders T Thank you for taking the time to rate the Wessex Royale Hotel so highly. Lovely to see you enjoyed our 'home from home comforts' and we look forward to giving you a warm welcome on your next visit.

"Annual holiday stay"

5
18/08/2017

Welcoming staff. Clean room. Great Breakfasts. Nothing negative to write hence that's why we keep coming back - and yes, we have already booked next year's stay. There's a lovely park around the back that is well kept, its clean, has a section for those keep fit enthusiasts who want to work out in pleasant surroundings.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Diane T Thank you for rating the Wessex Royale Hotel so highly. We look forward to giving you a warm welcome on your next visit.

"friendly staff"

4
13/08/2017

Stayed a week here for a business trip and was delighted. My "room" was more a flat. Huge! Was offered assistance with my bags there is no lift and was shown around. Breakfast is a lovely relaxed affair with friendly waitresses and many options. Parking is abysmal BUT the "top of the town" carpark is very cheap at £1 for an overnight stay and only 100yd walk. Will definately return when next in the area.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Del-Gregory Thank you for your lovely comments. We look forward to giving you a warm welcome on your next visit.

"One night stay"

4
13/08/2017

We were staying for a wedding. We had a suite which was clean, comfortable spacious. No extra frills but very good for 3 star. Staff friendly and efficient, offering to carry luggage, ordering taxi etc. A couple of niggles, two tv's and neither was working......explanation " We have a problem with them that we can't fix." Offered and requested newspaper...it didn't arrive......explanation " If it wasn't outside your door, then the van didn't deliver it." Re tv.....is there not a spare tv in the whole hotel? Re newspaper.....go to the shop? Was it ordered? No one had a newspaper outside their door, so don't offer in the first place! We had lunch, dinner and breakfast all very good. Elderly mother booked in to room 300-- lovely room but three steep flights of stairs so beware! Would stay but recommend with a couple of caveats....... Very limited parking.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear julia q Thank you for taking the time to rate the Wessex Royale Hotel so highly. We'd had some electrical work done in the hotel the day before your arrival and we think maybe wires had been dislodged in the loft, it wasn't a case of being able to exchange the televisions. If newspapers are not delivered we usually offer the one's that are in the lounge. You booked your rooms through an agency, if booked directly with the hotel we can explain the position of your room and help accommodate guests in a more suitable room, subject to availability.

"Warm Welcome"

5
11/08/2017

We received a lovely warm friendly welcome from Lisa on reception when we arrived at the hotel, she showed us to our room, and told us the history of the building. Our room was clean, and had everything we could of needed. We ate in the restaurant, and the plaice and pork belly were excellent. The only thing that may affect some travellers is that there is no lift, as the building is a grade 2 listed building.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear dumplingdave123 Thank you for taking the time to rate the Wessex Royale Hotel and for your lovely comments. We look forward to seeing you again.

"Poor"

1
09/08/2017

No lift so rang in advance of arrival requiring ground floor room - given to someone else when I arrived. Price quoted at booking (by a third party) had changed. Evening meal was poor, one meal had to be sent back and belly pork should be soft. Breakfast the next morning was well below average, especially for the price. Informed Reception that breakfast would NOT be required the next day and that I would not expect to be charged for this - assured that this would be taken care of straight away ....... guess what? Car park very cramped. One member of staff was very helpful but seemed to have to spend most of her time ;firefighting'

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Trevorlivings Thank you for your comments. Sorry your stay wasn't as expected.

"3* but felt 4*"

4
07/08/2017

Really lovely Grade 2 listed building. So uneven squeaky floors but really done up well. Nice decor. Great room with En suite which was clean as was the room. Really friendly staff.. Lisa met us and was super helpful and informative. Showed us to our room personally, offered the free newspaper. When we came back that evening Graham, the Night Porter who also served in the bar. Regaled us with local history & stories. We'd definitely go back again.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Sandra F Thank you for rating the Wessex Royale Hotel so highly. Lovely to see you found our staff friendly and helpful. We look forward to giving you a warm welcome on your next visit.

"Book premier inn to guarantee a good nights sleep"

2
06/08/2017

The staff were friendly, the breakfast was good. Coffee...debatable. Clean enough, not spotless. Room, terrible. Bed was uncomfortable and not level, walls soo thin your could hear all the detail of neighbouring room. Plumbing was very noisy. Told receptionist our problem, they couldn't move us as fully booked, but would get maintenance to look at it. When we returned for 2nd night, bed was still very much uncomfortable and not level. I also told receptionist on the following morning we were disappointed, all she could say was, it was a shame and there were no other complaints....... If you're staying in room 301, take a lilo and some earplugs.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Dev2009 Thank you for taking the time to rate the Wessex Royale Hotel. Sorry the room wasn't right for you. Maintenance reported that they levelled the bed as requested but again sorry it was still uncomfortable. Lovely to see you found the hotel staff friendly.

"Not Ideal."

2
05/08/2017

We were welcomed to the hotel by Caroline who was very friendly and helpful so the stay got off to a good start. The public rooms are nice enough but the hotel is let down by poor organisation. Our room was small but an adequate size for a short stay, however the bed had definitely seen better days. The mattress was very uncomfortable and made for a poor nights sleep. We had dinner a couple of times in the hotel and the food was no more than ok. Breakfasts were a disaster, food constantly ran out and staff did not seem to notice. On two mornings we asked for croissants which had run out and were told there would be a 15 minute wait while chef cooked some more! My husband had the full English breakfast a couple of times which was less than inspiring. On one morning he had the eggs benedict which consisted of two rock hard poached eggs on toasted muffins with a splodge of a greasy sauce on the side.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Jan W Thank you for taking the time to rate the Wessex Royale Hotel. Sorry your stay was 'not ideal', your comments about breakfast and your mattress have been noted. We can add 'mattress toppers' to aid a more comfortable nights sleep.

"A good find when needing a journey break"

4
05/08/2017

Arriving unexpectedly on a weekday evening because we needed a break on our drive from Sussex to Devon, we were warmly greeted by a very helpful lady who helped us to find a room in our budget which suited our needs perfectly. Room 212 was on the quiet side of the hotel and housed a 4 poster (very high climb to the top of the mattress!) and enough room to relax in easy chairs and enjoy a cuppa or watch TV. There was a good sized bathroom with both a walk in shower and a jacuzzi bath. THe small box of 6 violet and Rose cream chocolates was a nice touch. Breakfast was good with a wide choice. The staff were kindly and good natured even though they had some misfortune with some sort of staffing crisis and every resident it seemed wanting breakfast at the same time! We shall certainly remember this place for future breaks in any similar journeys

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Liz L Thank you for taking the time to rate the Wessex Royale Hotel so highly. Lovely to see you enjoyed our 'home from home comforts' and we look forward to giving you a warm welcome on your return visit.

"Rude Staff, Poor nights sleep due to noise."

1
29/07/2017

Do not stay here if you want a good nights sleep and good customer service. Stayed here with my partner for a long weekend. Booked in advance. The room itself was lovely however first night was completely ruined by loud music coming from the bar area. When we checked in there was a brief mention of a birthday party in the bar later. However no mention that loud party music would be playing until nearly MIDNIGHT! We were not informed at any time prior to arriving that a party was booked. A courtesy email would have been nice, and would certainly have swayed us booking here. Not wanting to be a party pooper we waited till 11pm before heading downstairs to find someone to ask what time the music was stopping. After waiting at reception for 15 minutes ringing the bell and the phone and still no reply, I was forced to go up to the barman at the party to ask for a receptionist. He was blunt and rude. After simply asking him if there was anyone at reception I can speak to about what time it goes on to, all the response I got was "Yeah me. I've said to them that the music will stop at 11:30". When asked if there was a manager I could speak to in the morning about this issue, I received a shockingly rude reply of "No, you'll be lucky to find a manager to talk to". As it turned out the music continued until 11:45pm, so the barman also lied. Considering we were paying over £150 a night for a hotel room we currently couldn't sleep in we were appalled at the lack of customer service. Like I said the room itself was lovely, if not a bit dusty. However this lack of customer service and rudeness has ruined the rest of our weekend.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Victoria M Thank you for taking the time to rate the Wessex Royale Hotel. Your comments about our lack of communication about a function on the Saturday night (your first night stay) have been noted and we are sorry you felt it ruined your whole weekend. We must publish however that the receptionist did not leave the hotel until 11:15pm on the Saturday and was sorry she missed you . It was lovely to see you enjoying your meal in the hotel restaurant on the Sunday evening.

"Good private dinner for a large group"

4
27/07/2017

Our large group of walkers were well looked after when we visited for dinner in a private dining room. The quality of the food was very good, though some of the dishes took a long time to appear. The menu offered good choice and was reasonable value too.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Mattinbrum Thank you for your lovely comments. We enjoyed looking after your large group and we look forward to seeing you again.

"Room small and warm"

3
17/07/2017

Room very small and was warm as I was in the roof. Floor 3 and no lift (It's a good job I'm relatively fit). A fan was provided which helped with the heat a bit. Room door was on the latch (open) when I arrived. Soap dispenser empty in shower so called reception and they sent one up after 10 mins. Receptionist came and just handed me the soap with no offer to fit it into the wall bracket or an apology. Didn't eat dinner here or breakfast as it's not served until 7 and I needed an early start. Old building with creaky floors. Good location for town centre but car park only holds up to 10 cars. WiFi ok.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear DaveBoss Thank you for taking the time to rate the Wessex Royale Hotel. Sorry you found your room warm and the soap had not been replenished in your shower. Great to see you enjoyed the central location of hotel.

"Nice hotel, shame about the bed"

3
17/07/2017

The hotel is centrally located at the top of Dorchester's historic high street. The staff were invariably friendly and breakfast was cooked to order. The standard double room was rather on the cramped side but had a nice bathroom. The bed was the smallest double that we have ever seen and *very* creaky: you end up waking up every time you turn over. Time to update the beds and mattresses to provide a reasonable level of sleep comfort! The free parking at the back of the hotel is very limited: there's room for perhaps ten cars in all. However, there is a large and very reasonably priced pay-and-display car park across the road. We ended up parking there on all but the first night of our four-night stay.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear mmv77 Thank you for your comments. All our double beds are standard doubles. Sorry you were unhappy with your bed and didn't mention your concerns on the first morning of your stay. We may have been able to make your stay more comfortable. Lovely to see you enjoyed your breakfasts and found the hotel staff friendly.

"Fantastic customer service and lovely room"

5
17/07/2017

I was very pleasantly surprised by our stay here from the minute we arrived. On booking in the receptionist was friendly and when I enquired about parking she checked the car park for us which is limited in size and was full, but also informed us that where we were parked would have no charge until 8am Monday morning, as we had arrived on a Saturday evening this was great. The receptionist then escorted us to our room and checked that our room cards had activated. As it was so hot they had set up a fan in our room so that it would be cool when we arrived, which was very much appreciated. The room was large with a seating area, a good sized television and all the little extras you could want, even a little sewing kit as well as toiletries. When my husband was carrying in our luggage, the chef was on a break and offered to help carry the bags up. Although he could manage them himself we felt just the offer was showing the staff's commitment to going the extra mile for their customers. The bed was extremely comfortable and the room spotlessly clean.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Sue G Thank you for taking the time to rate the Wessex Royale Hotel so highly. Lovely to see you enjoyed our 'home from home comforts' and found the hotel staff friendly and helpful. We look forward to giving you a warm welcome on your return visit.

"Great Hotel with good location and air-conditioning"

4
15/07/2017

Great food and nice rooms. Old hotel but many rooms refurbished. Do not let the fact that the hotel is a listed building make you think that when its hot the rooms are also. They have upgraded to the quietest air-conditions of any I have experienced. The bathroom was spotless and with free paper , Wi-fi and parking we were very pleased we had chosen this hotel. Word of warning if you want a car park place get there early as they are limited. The front of house staff were very helpful, full marks to there training. Would certainly stay there again The only down side is the creaking floor ,but what can you expect from a 200 year old Hotel

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear daviddyr Thank you for your lovely comments. We look forward to giving you a warm welcome on your next visit.

"A lovely overnight stay"

5
03/07/2017

Myself and my partner have just got back from an overnight stay (time away before baby no 2 arrives) at the Wessex Royal and we are both really pleased we choose this hotel. Located just a 10 minute walk from the train station it is really easy to find. When we arrived, the lady on reception (Linda I believe) was busy checking in another couple but acknowledged us straightaway and told us she wouldn't be long. We waited in the bar/ lobby area which was lovely and clean and had plenty of comfy seating and complimentary newspapers, TV and information about the area to look at whilst we waited. Upon check in, Linda greeted us warmly and asked about our plans whilst we visited etc which was nice. She also noted that I was quite heavily pregnant and advised that the room we had been assigned was on the 3rd floor might be a struggle for me as there was no lift and the room would be quite warm. She then tried her best to find us a more suitable room (which seemed to be no trouble for her) which she did on the second floor. Once we were all checked in she showed us to our room (which was a nice personable touch) and made sure that we were familiar with all of the facilities on the way (breakfast,dining rooms and times), and in the room- such as the fan, TV, telephone etc. The room itself was lovely, spotlessly clean and had everything we needed. As it was a family room, everything was made up (as it should be) for 3 people - even though we didn't need it in this case. Breakfast the next day was really nice. There was plenty of continental options to help ourselves with, as well as juices, teas and coffees and a nice variety of hot breakfast to choose from which we weren't kept waiting long for once ordered. All in all we were really impressed with this hotel (having both worked in the hotel industry for quite a few years, we do have certain expectations when visiting other hotels). The only slight let down was the receptionist on check out. Although she was on the phone when we came to check out, when she became available she didn't greet us with a hello, or even really look at us, she just said 'that's all fine' and basically waved us on our way without asking how our stay was etc. she wasn't particularly rude or unpleasant, but a little more acknowledgement would have been nice considering it was quiet at the time of check out. The only other mention is the night porter, who was friendly and accommodating in the evening when serving us drinks, and when we asked for extra milk and coffee the next morning. If you want a simple but pleasant hotel for a short stay in a nice town, I would really recommend staying here.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear rufusfan Thank you for all your lovely comments. Great to see you were able to enjoy all our 'home from home' comforts. Good luck with the birth of baby no 2 and we look forward to seeing you again.

"Nice stay "

4
14/06/2017

A nice pleasant hotel, friendly staff. I had the honeymoon suite which was really nice. Lovely and clean and comfortable four poster bed. Jacuzzi in room. What more could I want. Dinner was nice too. There's a choice of eating in the restaurant or in the main area. Breakfast lovely too and accommodating. The waitress made me feel at home and offered me something suitable to meet my diet. Smoked salmon was delicious. Nice little village too to walk around. Car park around the back of the hotel, which can get a bit full sometimes, but plenty of parking elsewhere if required.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Andrewmitchell69 Thank you for your lovely. Great to see you enjoyed our 'home from home' comforts. We look forward to seeing you again.

"Surprisingly pleasant"

4
28/05/2017

We stayed here for two nights in a Courtyard Room. We were very pleasantly surprised how lovely it was after some of the negative comments we read on Trip Adviser. The best part of this hotel is the staff. Everyone we came into contact with was friendly, helpful and seemed genuinely happy to be working there. They were all local too which was a bonus when asking for recommendations. The room was spacious and clean and although in the Courtyard there was no late night noise from the car park or other guests. The bed was very comfortable and the tea, coffee and biscuits were good quality. A complimentary newspaper delivered to the room was a bonus. We hadn't booked breakfast but decided to try it on our first morning as it was raining and it was delicious. Excellent value for money (£11.95) with a great choice and cooked to order. The pancakes were especially good. We also had breakfast here the next morning as we had enjoyed it so much. The only negative was the small car park but that is not something they really have any control over as there is no room to extend it. This hotel is in a central location for restaurants in Dorchester and there are many great places to visit nearby.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Lettyharri Thank you for your lovely comments. Lovely to see you enjoyed our 'home from home comforts. We look forward to seeing you again.

"Comfortable Stay"

5
26/05/2017

Very comfortable stay - Fantastic room (112) with a four poster bed, very quiet and relaxing. Breakfast service very efficient, and fantastic quality. Only criticism is the very slow wi-fi internet connection.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Albia-Newton Thank you for rating the Wessex Royale Hotel so highly. Your lovely comments are appreciated and we look forward to seeing you again.

"Shortage of staff "

3
21/05/2017

My wife and I love to visit Dorchester and had stayed at this hotel before. However since our last visit many things have changed. Firstly the room charge had risen considerably, but the service had diminished by equal measure. First the good points, the rooms were clean and comfortable if somewhat overpriced. The waiting staff were cheerful and welcoming Now where they were lacking, the bar was left unattended for long periods of time we observed guests fed up with waiting move to a nearby pub for a drink. The food was substandard, tough steaks not cooked as ordered and slow cooked pork belly that should have been melt in the mouth so over cooked it had dried out. We were there to celebrate our 51st Anniversary and had invited our friends who lived nearby out of the six of us only two enjoyed their meal. Worst of all a gentleman who seemed to be the owner/manager appeared to be totally disinterested in the guests and only acknowledged our presence when we spoke to him. A real disappointment all round. Bobc 1944

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear bobc19442015 Thank you for taking the time to rate the Wessex Royale Hotel. Sorry you were not happy with your meal. Your comments have been noted. Lovely to see you found the bedrooms clean and comfortable.

"If you enjoy good food.....stay here!"

5
16/05/2017

A warm welcome and comfortable room awaited us. We ate in the restaurant on both evenings of our stay as the food was so good. A wide choice and it was nice to chat to the chef James and chat about the menu and compliment him on the food. I especially liked the beetroot, goats curd cheese and caramelised pecan nut starter with which was delicious. The cooked breakfast was also a treat. The staff we met were all friendly and helpful and we'd definitely stay again for a short break.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear sbrady120 Thank you for your lovely comments. We look forward to giving you a warm welcome on your next visit.

"Fabulous staff"

4
11/05/2017

Stayed 2 nights here in a superior room. Very comfy bed, plenty of space and a good bathroom (shower over bath not separate). It was a bit warm and the window wouldn't open (presumably for safety reasons as it was at floor level). Breakfast was not bad. The buffet part was a bit limited but there were several choices for cooked breakfast. The staff were all excellent - friendly, welcoming, efficient and helpful. This applied to all the staff we had contact with so Receptionists, breakfast staff, bar staff. We would stay again if in the area.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear emtoe23 Thank you for your lovely comments. We look forward to giving you a warm welcome on your next visit.

"Excellent centrally located hotel with delicious dinner. "

5
08/05/2017

This hotel was very comfortable . We enjoyed one of the most delicious dinners of our 2 week trip to the U.K. Very well located Room lovely. Nice public areas. We would definitely goose to stay here again if we are in Dorset All rooms are well equipped Staff very helpful with recommendations etc

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Lawson2504 Thank you for taking the time to rate the Wessex Royale Hotel so highly. Lovely to see you enjoyed all the 'home from home' comforts the hotel has to offer. We look forward to seeing you again.

"Late Birthday Treat"

5
06/05/2017

On arrival we were greeted by very friendly staff. Parking is limited but the local car park is free after 6pm until 8am. The room was very clean and well appointed. We would recommend this hotel for any occasion.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Dozysod Thank you for your lovely comments and your recommendation. We look forward to seeing you again.

"Weekend away"

4
01/05/2017

Stayed in Morgan Yeatman Suite good choice, lovely size room with small separate sitting area. Quiet and well appointed. Heating regulated in each room rather than the whole hotel which makes controlling heating very easy especially in the recent chilly weather. Cooked breakfast good and choice of cereals but prepared fresh fruit choice limited. Young waiting staff at breakfast pleasant but need training in service lots of wasted journeys and not keeping up with guests needs if receptionist did not help would have been chaos. Need an experience hand in charge. This said we enjoyed our stay.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Claire R Thank you for rating the Wessex Royale Hotel so highly. Your comments about breakfast have been noted. So glad you enjoyed your stay and we look forward to giving you a warm welcome on your next visit.

"Average"

3
27/04/2017

Being positive the hotel has comfortable rooms, friendly staff and a good location. However the restaurant evening menu is disappointing and has been better in the past The hotel car park is very small and it can be difficult to get an average car in and out. You can make on Princes St for 50p or free on the High West St (18:00 - 08:00) if you are lucky.

Manager W, Manager at Best Western Wessex Royal Hotel, responded to this review
Dear Peter H Thank you for taking the time to rate the Wessex Royale Hotel. Sorry you found the restaurant evening menu disappointing. We have recently launched a new restaurant menu. Lovely to see you found your hotel room comfortable and hotel staff friendly.

"Informal business meeting"

3
14/04/2017

Had arranged for an informal business meeting at the Wessex Royal yesterday. Hotel looks pretty average from the outside, parking was a little hectic but we managed to find a space just outside which was pay and display. Once inside, the comfortable lounge area was quite welcoming. We hadn't booked a meeting room but was able to sit in the lounge, order refreshments and chat with our customers in a fairly professional manner without being overheard. Bar staff weren't particularly welcoming. The gent that took the order for our pots of tea was pretty grumpy looking, didn't engage in any kind of conversation, which was a bit disappointing. The duty manager was very chatty and pleasant though. A little disorganised when it came to paying the bill (waited at the bar forever and then was ushered to reception, and then back to the bar. Could have been better). Overall, ok. Convenient meeting place. Bathrooms were very clean (couldn't not visit, as this is always my deciding factor when visiting anywhere! Lol....definitely an 8/10!)....other than that, ok. Would visit again.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Rachel1837 Thank you for your feedback. Lovely to see you found the Wessex Royale Hotel's lounge a convenient meeting place and that you would visit again.

"Used to be fantastic food. It's now terrible"

1
12/04/2017

Never again. If you're a return customer you've been warned. We used to visit on the regular, but now we won't ever been visiting again. What's happened to this place!! Utter chaos round reception too. Over heard people next to us saying they weren't happy with the place either.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
I am sorry you have had a bad experience with us. We feel we try hard to make all our guest's experience a good one. We have sent you a direct message asking for the dates of your stay and the issues you encountered so that we can look in to it further for you. We are all very approachable here and if you had told us of any issues during your stay, we would have liked to have had the opportunity to address them at the time rather than after the event.

"Wedding overnight stop"

3
11/04/2017

An interesting place. Overall a bit pricey for what you get. The rooms are ok but small and not the best quality although very clean. All in all the general feel is not quite there. The staff try hard but for example the evening porter wasn't sure how to work the bar. The corridors were noisy as the floors creaked badly. The room to room noise was not good. Everyone working there works hard but it just misses the mark for the money. Tight car park and limited spaces so you won't get in for sure and it's on a first come first served basis. Nicely positioned to see the town centre.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Kazza2609 Thank your for taking the time to rate the Wessex Royale Hotel. Your comments about the rooms and corridors have been noted. We do have limited free parking which is unusual for a town centre Georgian hotel, there are car parks close by.

"Wonderful "

5
02/04/2017

Lovely stay for the two of us! Excellent bedroom with a huge comfy super king bed! They even gave us free bottler water and Dorchester chocolates. Great staff and nice bar area. Beautiful building and great atmosphere! Will be coming back!

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Hayliella Thank you for rating the Wessex Royale Hotel so highly. Good to see you enjoyed our 'home from home' comforts and we look forward to giving you a warm welcome on your next visit.

"Good location"

3
01/04/2017

Stayed one night had a really good room overlooking the small car park. You can walk all over town from hotel so very central. Lovely old building with lots of character. Breakfast was quite chaotic with dirty tables in restaurant so we sat in the lounge area. Everyone that was in there ended up with the wrong breakfast. Service very slow we asked for more toast and they forgot that. Twice went for orange juice and the jug was empty. When somebody told reception that it was chaotic was told it was because they only had one chef no excuse service should have been better.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear chrisb1233 Thank you for taking the time to rate the Wessex Royale Hotel. Sorry you were not happy with the breakfast service. It was very busy and guests did have to wait. I noticed one table had been waiting a long time, mentioned it when they were checking out and it was lovely to be told they understood and the breakfast was worth the wait as it was so nice.

"A Great Town Hotel "

5
29/03/2017

This hotel has a great central town location. Everything from bars, restaurants and shops are within close walking distance. It's easy to find on a Main Street. The building has an interesting character inside. It feels warm and welcoming with exceptionally friendly and attentive staff. Being given your room key and personally being taken to your room is a nice touch from yesteryear. The carpets and decor are to a high standard throughout. Bed linen and towels feel far more expensive than the norm. The shower room was modern, to a high spec and very invigorating. All in all a great town hotel which I certainly recommend.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Martynp2 Thank you for your fantastic review. We look forward to giving you a warm welcome on your next visit.

"Lovely hotel with an old fashioned feel to it but modern facillities"

5
23/11/2016

I had a lovely room with a wonderful roomy double person power shower and a well lit bathroom. Tasteful decor, larger than normal Tv. Bottled water in room, one still, one mineral. Breakfast was great, with smoked salmon scrambled eggs eggs benedict on menu as well as usual choices. Good central position for shopping in Dorchester... only downside I can think of is that it has a tiny car park but I managed to park there 3 out of the 4 nights. Staff very helpful and posted my phone charger which I had forgotten very quickly to me.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Sally Thank you for your lovely comments. So glad you enjoyed your stay, we look forward to seeing you again.

"Friendly hotel in town centre"

4
23/11/2016

Really friendly and accommodating staff who go that extra mile to please. The rooms are a bit creaky, but perfectly adequate and the breakfast is freshly cooked. Not much car parking, but the central location is great.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear lhscontrol Thank you for your lovely comments. We look forward to seeing you again.

"Lovely quaint hotel Would recommend "

4
23/11/2016

My husband and I just spent a lovely weekend in this hotel We chose to ignore some negative reviews We always decide beforehand if the negative complaints would put us off and we decided none would We immediately found a parking space in the rear of the hotel tho we noted there was ample parking literally a few feet away We were shown to our room by a lovely manager / deputy who was very friendly and welcoming We had booked the four poster suite room and we loved it It was a little dated but so comfy and cozy We loved the separate lounge area as it made the room very spacious Would have liked a fridge and bath robes as it was considered the honeymoon suite but overall it was incredible value and we wouldn't hesitate to stay here again The location was perfect right in the town Our room was quiet as at the back but imagine the front rooms could be noisier but that's the compromise when you stay in a central town location And we would always pack ear plugs anyway Only minor gripe was that at breakfast my husband was excited to see Eggs royale on the menu His favourite Slightly disappointed there were no muffins available Not a major problem for us the granary toast alternative was fine The second day however we noted there were still no muffins available ! We did feel seeing as eggs royale / Benedict/florentine all offered do classically come on a muffin a quick trip to the local m&s minutes away could have prevented this But as I say only a minor gripe We loved it here and are already planning another trip

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Clarebeahodgson Thank you for rating the Wessex Royale Hotel so highly and for your lovely comments. We look forward to giving you a warm welcome on your next visit.

"Night after a wedding"

4
18/11/2016

Very friendly staff and allowed us to check in early to be able to dump bags before the wedding. Really good breakfast with lots of variety ... needed!! Had a really good size room and excellent bathroom with lovely bath too. Excellent position for a night out and in walk distance to many bars and restaurants. Would stay here agin.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Kate P Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to seeing you again.

"Very friendly staff"

4
17/11/2016

I stayed here one night on business. As we approached reception the welcome was very friendly. The staff went out of there way to be helpful, my companion wanted a room at the back because of the traffic, this was organised with no fuss.The room was very comfortable, it was not a big room but there was sufficient space. My room was at the front and it is noisy with traffic especially in the morning. I received tea / coffee cookies, water and truffles complementary.The bathroom was small but lovely it looked like it had just been refurbished. The toiletries were also complementary. The bed was comfortable but the pillows were not the best. We had a bar meal which was very good and the priced were very good. The desert was superb.breakfast was very good and they do cater for glutton free. I would return.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Ester913 Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to seeing you again.

"Really nice Hotel in centre of town"

5
15/11/2016

The Hotel is in the centre of town with very nice rooms an excellent restaurant and helpful pleasant staff. We had a Four Poster Bed in our room which was a first for us. There was plenty of room for us even had two television sets. We enjoyed it immensely and would go again. We were able to explore Dorchester easily from the hotel.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Malcolm M Thank you for your lovely comments. We look forward to giving you a warm welcome on your next visit.

"Could do better"

3
09/11/2016

Positive's, breakfast excellent, cooked perfectly to order, bar food good, reception helpful. Negative's holes in bed sheet and towel, corrected when reported. Smell of cigarette smoke on first floor landing. Room noise level high, do not expect to sleep beyond 06.30, no double glazing to keep out noise. Car park very small and tight spaces. Workmen in the hotel during our stay, we were not warned of this.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear John G Thank you for your comments. We have rooms at the back of the hotel which are away from traffic noise, we have had to wake up guests who have missed breakfast and our check out time! Lovely to see you found the reception staff helpful and you enjoyed your breakfast and bar food.

"Best Western not at its best"

1
02/11/2016

Having stayed at quite a few Best Western hotels, I thought it would be a safe bet as I had to book a room at the last minute. The only good things about the hotel were its central position and the friendly staff. The bad is that the rooms facing the high street are very noisy. The mattress on the bed was old and uncomfortable. The walls are paper thin and you could hear every sound from the next room including the domestic the couple were having. The bathroom of the next door room is right next to the bed of room 301 and the vomiting the next morning was heard clearly through the wall. I was hoping the breakfast would be good, unfortunately not. The breakfast room was full , so we had to sit in the bar area, I ordered Eggs Florentine, the restaurant was very understaffed, so the breakfast took sometime to arrive,it was served on what looked like small stale bread rolls, the eggs were hard boiled and a teaspoon of Hollandaise sauce. It was inedible. Its such a shame as the hotel has character and it could be so much better if the room layout had been given more thought

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Piddingoer Thank you for taking the time to rate the Wessex Royale Hotel. So sorry your stay wasn't right for you. We have noted your comments and will improve.

"Excellent Hotel"

5
30/10/2016

Beautifully refurbished hotel in a great location with modern facilities and friendly welcoming staff. Nothing was too much trouble. The food is superb. Would definitely recommend others to stay here and dine in the restaurant.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Linda B Thank you for rating the Wessex Royale Hotel so highly and for your recommendation. We look forward to giving you a warm welcome on your next visit.

" Very good"

4
20/10/2016

Overall very good, bathroom was nice and clean, bed was comfy. Service was very good. One slight issue is the car park is small with only about 8 spaces, it is tight if you have a large vehicle... Food in the bar was nice and tasty with nice pleasant service. Well worth a visit. Road side rooms can be a little noisy but it soon dies down after dark.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Simon n Thank you for your lovely comments. We look forward to seeing you again.

"Restricted headroom poor service "

1
17/10/2016

Booked a weekend. Nice hotel but given a sloping ceiling room. Bent double to get around one side of bed. Reception staff somewhat distant. Busy on a wedding and other guests forgotten. One of the most unfriendly places I've stayed. Food excellent and waiter brilliant. Spoiled my stay. Contacted best Western but no reply. Contacted hotel and half hearted reply. Won't stay here again.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Sir, All points raised above were answered in your email directly to us on Sunday and were replied to promptly. We are sorry you still felt the need to give such a poor review especially as you have commented on how excellent our food and waiter service was. We felt the matter had been resolved by your email replies on Sunday.

"Nice hotel"

4
17/10/2016

We spent 1 night at the hotel. The room was fine, clean and comfortable. The breakfast enjoyable and served by pleasant staff. I can recommend this hotel and we will use it again as we will be coming to Dorchester monthly for a while.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear jonb12340 Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to giving you a warm welcome on your next visit.

"Friendly but shabby and not good VFM"

2
17/10/2016

Stayed for 2 nights over weekend - a good base for Dorchester and staff friendly and welcoming, but unfortunately the room seemed to be done to the minimum standard. The cleaning was not up to scratch - when we arrived there were used tissues down beside one of the beds, bathroom was a little scummy, room was dusty and the cups and saucers were dirty. I'd also expected some toiletries in the bathroom, but the shower only had an empty shower gel holder. Neither the rooms nor the hotel have a safe deposit box either, which I thought was odd. At over £100 for a Saturday night we were not impressed! I also phoned up the day before to check that they had a car park and spoke to a lovely man who gave me directions - although he didn't mention how small the car park was (only about 8 cars can fit), and so we had to use on-street parking which is pay & display Mon-Sat 8am-6pm.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Emily S Thank you for taking the time to rate the Wessex Royale Hotel. So sorry you were unhappy with your room. Your comments about the cleanliness of your room is so unusual, we normally receive positive comments about how clean the hotel is. Good to see you found the hotel staff to be friendly.

"Defiantly be returning "

5
12/10/2016

We stayed at the Wessex royale hotel for two nights with my brother and sister and family. We were very lucky that we managed to get a parking space in the back of the hotel,there are only limited spaces. On arrival we were greeted by two lovely ladies at the front desk. My brother had already checked in. Room 100. We were given room 200 as asked for a twin. One of the ladies showed us to our room and let us view it 1st,which I thought was a nice touch. Although it looked abit old fashion it was clean,tidy and had little extras like bottled water,cotton buds,sewing kit,soap,shower cap and more. My sister had room 102. Both my siblings had complaints about their room but I have to say I didn't,which is really unusual for me. The beds were comfy. The room was warm,quiet and apart from my husband snoring im sure I would have had a nice sleep. We went down for breakfast at 8.30. If u are expecting a lie in,don't,breakfast ends at 9am during the week. There were a lovely assortment of things for breakfast including yoghurt,melon,pineapple,cereal,croissant and a hot menu. I ordered mushrooms,toms,beans and scrambled egg. It looked lovely when it arrived but I have to say although it tasted nice it was only luke warm. I do like hot food but unfortunately it wasn't. The 2nd morning was the same too,Luke warm and my sisters bacon was so hard she couldn't cut it. We also had toast. The girls that served breakfast were lovely and couldn't do enough for you. I really enjoyed my stay at the Wessex and we will definitely be going back.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Stanley1108 Thank you for your lovely comments and for rating the Wessex Royale Hotel so highly. We look forward to giving you a warm welcome on your next visit.

"Almost central for exploring wonderful Dorchester"

4
04/10/2016

En route to a later destination my wife and I decided to stop over for the weekend and use Dorchester as a base for some sightseeing. Well, the weekend visit has persuaded us that we must return as Dorchester has got so much to offer and the Wessex Royale must be the hotel to stay. On arrival we were made to feel welcome. Our room was comfortable and extremely clean with the bathroom cosy but well appointed. It seems that the bathroom had recently undergone refurbishment. The room was air conditioned and the bed comfortable which together gave us the best nights sleep that we have had for quite some time. Sightseeing meant that our evening meals were taken outside of the hotel but the breakfasts were quite well dome with the usual choices of cereal, fruit, continental and full English (with veggie option). Parking is a problem with spaces limited to around 9 but there is public parking front and rear. This is the consequence of historic towns I am afraid. The staff will do their best to accommodate you though. As I say, it is good enough to warrant a later stay for a full weeks exploration of Dorchester and the immediate area.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear NodNodPilot Thank you for taking the time to rate the Wessex Royale Hotel so highly. So glad you enjoyed our 'home from home' comforts and we look forward to giving you a warm welcome on your next visit.

"Very Good"

4
28/09/2016

The hotel was easy to find but parking is a major problem. Almost everything about the hotel was excellent. My only caveat was the food and drink. Drinks are London prices, the food was excellent but the evening meal was almost nouvelle cuisine, poor quality beef at a high price. This seemed to be the norm as most people ate out. That said, everything else was excellent.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Peter_and_Tina Thank you for taking the time to rate the Wessex Royale Hotel so highly. We have limited free parking on the premises with reasonably priced car parks close by. Over the weekend there is free car parking a few minutes walk away. Sorry you found the beef 'poor quality'. This is most unusual as we use locally sourced ingredients and our restaurant has recently been awarded an AA Rosette Award for culinary excellence, also a Taste of the West Gold Award. Great to see that overall your stay with us was very good.

"Good"

4
24/09/2016

Stayed for one night last weekend. Stayed in a superior room. Was a large room, with a bathroom with shower over bath. The hotel is situated on a busy main road and as our room was facing the road there was a lot of traffic noise. Having the window open at night wasn't an option, which was a shame as the room didn't have air con. The TV reception wasn't all that great, but having said that the hotel is right in town centre so plenty to do apart from watch TV. Large bed which was very comfortable and welcoming staff who showed you to your room was a nice touch. Would stay here again although would request a room away from the main road.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Greg89 Thank you for taking the time to rate the Wessex Royale Hotel so highly. We look forward to seeing you again.

"No lift!"

4
20/09/2016

Book in was smooth and friendly following a pre-warned late check in at 2300hrs. The hotel has been recently refurbed to a high standard. Plus points: very friendly staff. Lovely room. Negatives: only on-street parking available, admittedly free overnight but payable from 0800 hrs and no lift despite being 3 floors. Many stairs!

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear FieldsofGold Thank you for taking the time to rate the Wessex Royale Hotel. We have limited free parking at the hotel, when full the other options are a local car park 2 minutes walk away, free overnight, pay a £1 for a car parking ticket when you park and this will take you to 10am the next morning, or the main road in front of the hotel (free overnight). Great to see the lovely comments about your room and the hotel staff.

"wrong cheese gromit"

2
19/09/2016

Went for celebratory dinner . Waited 10 mins to be offered a drink or menu. Eventually shown through to restaurant. Waitress gave us restaurant menu and asked if we also would like bar menu. We said we would but it did not arrive. We asked again and were given one. I ordered cheese board. The cheeses were past their best and smelt of ammonia and were runny. One cheese I ordered had been replaced with another without telling me. My husband had steak and chips and said that was ok. We were not impressed with the slow service or the food. When I explained I could not eat the cheese and was not happy that a completely different one had been substituted without telling me they did not charge me for the cheese- which I thought was fair. The card reader was not working so we paid by cash. We had had our wedding there the year before and were very happy with the food then, hence our return on our first wedding anniversary.

"Superb position"

5
18/09/2016

Top rate Hotel in a great location, shopping, museums , a Roman Town House, Railway Station and great pubs all within a 10 min walk. 15 mins walk to Railway Station, a return ticket to Weymouth for less than a days car park.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Anthony S Thank you for rating the Wessex Royale Hotel so highly. We look forward to seeing you again.

"Overnight stay"

4
15/09/2016

Friendly and very helpful lady on reception-Sun 11.9.16. Lovely room and bathroom but very creaky floorboards! Excellent location for main street for dinner. We only stayed one evening as we couldn't get that evening in our preferred hotel-Premier Inn but would have been happy to stay here all week if it had been a bit cheaper- compare to Prem Inn.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Diane S Thank you for your lovely comments. Good to see you received a warm and friendly welcome and you enjoyed our 'home from home' comforts.

"Central Dorchester Hotel convenient to everything."

4
13/09/2016

My room was well laid out the bed was comfortable and the bathroom modern. Unfortunately the room was on the ground floor right next to a very busy can park. Thus I could not leave my window open on a hot day because of fumes, noise and possible theft. There are other rooms but I did not see them. Breakfast was fine although the service was uneven. Lunch was fine. The receptionist was very good, but she is leaving. My room was next to a storage room so there was a whole lot of noise from people going in and out of there.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear m p Thank you for taking the time to rate the Wessex Royale Hotel so highly. Sorry you had a few concerns about your room. Lovely to see you found the hotel to be in a central location for Dorchester, convenient to everything.

"A bit variable"

3
03/09/2016

The hotel was nice although arriving late you do need to know what you are looking for. There is no sign saying Best Western so if you booked thru them you have to know this is called the Wessex Royale. Although free parking is advertised, if the carpark is full you will have to park elsewhere and be up bight and early to go and put money on the meter at 8am which is a pain. Breakfast finished at 930am which took us by surprise and we missed it.. There was no info in the room about breakfast times and no info was forthcoming at check in. Free wifi was also advertised but there did not seem to be a signal in our room . Having said this the room was comfortable enough.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear FMSSlough Thank you for taking the time to rate the Wessex Royale Hotel. We do have limited free parking at the hotel, if you park in the street in front of the hotel, (free 6pm to 8am Monday to Saturday, free all day Sunday) to save getting up too early, buy a ticket for an hour (60p) after 6pm and this will take the expiry time to 9am the next morning. There is also free parking Friday 6pm to Monday 8am close to the hotel. Sorry you missed breakfast. Good to see you found your room comfortable.

"Felt like Royalty at the Wessex!"

5
23/08/2016

Have been to this Hotel many a time over the years and we go back because we love the genuine empathy the staff have with any issues that may arise. The rooms are spotless, love the new upgrade in the bathroom, like the new key card system rather than carrying a large key fob around with us! Big thanks to Andrea on Reception and the General Manager Steve oh and Lofty for a smashing repair job on my new car. We have only just come back from our stay at the Wessex Royale and have already reserved a room for August 2017. Again, if you want a hotel where the staff genuinely are there to help and be a listening ear, visit The Wessex Royale, we as a family can guarantee you wont be disappointed.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Diane T Thank you for taking the time to rate the Wessex Royale Hotel so highly and for your lovely comments about the hotel staff and accommodation. We look forward to seeing you again in 2017 - you're booked in!

"Pleased to have stayed here."

4
19/08/2016

Sat Nav got us here and we found the small car park full in the afternoon. Local parking is cheap or free as is overnight street parking. Also large car park nearby. However, late afternoon we got into the hotel car park. No lift and we were third floor ... 45 stairs but Steve, the manager happily offered to take our bags up to our single rooms. Mine had a velux window but no problem. Ample storage for case, great bathroom recently refurbished, t.v., hairdryer, tea/coffee and great free Wifi (brilliant for a light sleeper World Radio listener). Bed very comfortable. Back of hotel very quiet... Breakfast very good with happy, helpful waiter. Restaurant has great reviews but there are several other venues close by. We did have lunch in the lounge bar which was good and a nice place to sit. If you have disability needs, the hotel has a couple of ground floor rooms so best to phone direct and they will go out of their way to accommodate - Steve told us that they are hoping to extend this facility. Checking out was smooth and the manager helpful. Would definitely recommend for those not put off by stairs. This is a very good Great Best Western with a very proactive manager..

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Wiltshire-feet Thank you for your lovely comments and comprehensive review. We look forward to giving you a warm welcome on your next visit.

"Touring Dorchester area"

4
12/08/2016

Stayed overnight with friend in adjacent single rooms on top floor. Great ....... as long as you're fit enough to climb the stairs!! This is an interesting listed building so a lift has not been allowed! The hotel is conveniently situated at the top end of Dorchester High street. Parking could be an issue: there's limited spaces at the back but a nearby car park. Quaint rooms under sloping ceiling, very nicely decorated with lovely bathroom/shower unit. Good choice of breakfast & food offered throughout the day. Very friendly, helpful staff. Would recommend staying here. (NOTE - anyone else interested in visiting the Court where the Tollpuddle Martyrs were tried...... it's only open on unspecified certain days ?? )

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Oxymoron50 Thank you for your lovely comments and recommendation. When guests book direct with us either through our website or telephone we can organise their booking to suit them (subject to availability). Great to read you found the Wessex Royale Hotel staff friendly and helpful. We look forward to seeing you again.

"... you are needed somewhere special!"

3
07/08/2016

Although this is a cracking venue, I put an 'average' on this review for verily, it was just very average. OK, we were on a high for personal reasons & nothing could dampen our spirits, but nobody picked up on how euphoric we were & why would they? We think they should have. You think they needed to ask? This establishment is very lovely but very ordinary. So why would I even bother to write a review then? Well, simply because we both have worked in this environment at a very decent level. We felt that at every step, the staff we dealt with were, although polite & kind, not really trained properly. This excludes the wonderful receptionist when we checked out the very next morning, I have to record. Ordering a large gin & tonic in the evening was a chore & the same person was at breakfast & that waitress... not politically correct but she was female... again struggled with the simple task (to us!) of at least letting us start our cereals before asking what we required for the main course. Pedantic? Not a bit of it as we hadn't even poured milk on the said dish. As it happened, the kippers we eventually had were world class & to cry for. Gosh... really don't want to be negative but where was a manager, in a tie, confident, ready to push staff & reassure guests? Of course, one doesn't have to these days but if they don't really care, as the place was full due to a local festival, then why should their staff? Thank you to the beautiful, charming morning receptionist. You made our special night worth the money & look around you girl... you are needed somewhere special!

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Xanthe C Thank you for your interesting comments, we will take note and improve. Sorry your stay at the Wessex Royale Hotel was 'average'. So glad you enjoyed your breakfast kippers. We are very proud of our recent food awards, the AA Rosette award for culinary excellence and the Taste of the West gold award.

"An Enjoyable Stay"

4
06/08/2016

Had a really nice stay here, It was as good as expected, breakfast excellent, cheese board divine! But really really could do with some local beer in the bar. Parking available but tight, but that is clear before we went. Our room was clean and cosy, overlooking the car park / courtyard so nice and quiet. Staff friendly and efficient.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Mark P Thank you for taking the time to rate the Wessex Royale Hotel so highly. Lovely to see you enjoyed our 'home from home' comforts and you found the staff to be friendly and efficient. We look forward to giving you a warm welcome on your next visit.

"Friendly and helpful"

5
01/08/2016

Lovely last-minute stay here. Room was spacious, clean and comfortable. Nice and quiet too. Staff at the hotel all extra-friendly and informative. Nice location to be able to explore deepest darkest Dorset.

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear ShaneOnHols Thank you for your lovely comments and for rating the Wessex Royale Hotel so highly. We look forward to seeing you again.

"Three enjoyable days in Dorchester"

4
22/07/2016

The Wessex Royale is a very comfortable hotel with a good restaurant. We had a very nice meal on our first evening but were very disappointed with the bar which is hardly a bar at all and has no local ales. Our room was excellent and we slept very well apart from the last night when "someone" below us in the bar area seemed to be dragging furniture around at 4am. No-one at reception knew anything - perhaps there is a very noisy ghost??!! Car parking is very bad but there is a pay and display carpark nearby where you can purchase tickets to park for 24hr at a time. Staff were great. Breakfast was freshly cooked to order which in my opinion is much nicer than the dried out breakfast buffet you often encounter these days!!

Manager W, Manager at BEST WESTERN Wessex Royale Hotel, responded to this review
Dear Wenjaye Thank you for taking the time to rate the Wessex Royale Hotel. So glad you found your room excellent and you enjoyed your meals in our award winning restaurant. We look forward to giving you a warm welcome on your next visit.

"Good overall."

4
15/07/2016

We had lovely big, room with four poster bed and comfy settee.En suite was spacious. Bar food was great value and tasty. Staff were efficient and helpful. The room did overlook a street so it was a bit noisy but that's what you get with a hotel in the middle of town. The downsides were that the car park was small and it's first come first served. Having said that, we were able to get a place each time we needed one during our 3 night stay. I would have found it tricky to get out of too but my husband managed fine. Some better bed side lamps would have been nice too. I like to read in bed, but the ones in our room were more for ornament.

"Good hotel with excellent food but the room was too small"

4
11/07/2016

In summary: We'd booked in for 3 nights and were allocated room 108. The hotel is good - clean, comfortable friendly and helpful staff and the food is a "must try it" experience. It was the best food we had in Dorchester during our stay. The only issue we had is room 108 is the smallest hotel double room (and the smallest bathroom) I've ever experienced. I would have readily given a 5 star rating for this hotel if it wasn't for the room. I'd happily stay again if I was allocated a normal sized room. First impressions: Reception was highly professional and we were made to feel welcome from the first minute. Good to see a smiling happy face! We'd arrived early but this wasn't a problem. Parking is an issue with only 8 or 9 spaces. However there is a public car park very very close to the hotel which we had to use one night (free 6pm - 8am, £4 for all day parking but if you park after 6pm £2.60 will see you through to 11am) After reading some reports on TripAdvisor I did check the shower but there really wasn't a problem with it. Room 108 really isn't a double room imo. Its too small to have two chairs in it so not a place you can relax in. Food: Dinner was very, very good and would highly recommend eating here. We had soused mackerel with rhubarb, liver parfait with duck slices, Lamb rump with lambs liver peas and broad beans (absolutely delicious!) and wild mushroom agnolotti. Breakfast was also a good experience. A choice of 4 dishes + the usual cereal fruit Coissant etc. The full English is cooked to order and again is of high quality and taste. General: I was going to complain about lack of staff around during the day when we had to walk around looking for someone to serve us a drink but I had not noticed there is a bell apparently at the side of the bar to ring for service. I need to pay more attention :-) I did discuss my review with the receptionist on leaving. Again a very professional person. Full credit to all the staff who helped make the stay enjoyable.

"Honest and reliable 3 stars hotel"

3
07/07/2016

Room was ok,with nice comfortable bed,sink in the bathroom a bit small though. Staff was professional and fair,even if not too smiley. Good breakfast (pancakes highly recommended). Wi-Fi properly working.

Manager W, Manager at Wessex Royale Hotel, responded to this review
Dear Niccolo C Thank you for taking the time to rate the Wessex Royale Hotel. Good to see you enjoyed your breakfast and the Wi-Fi worked well.

"Last room in town"

3
05/07/2016

Having driven from St Austell on a holiday Saturday we decided to stop early to find a place for the night. We were lucky to get the last room, not the cheapest, but beggars can't be choosers. The room was sufficient but a bit over furnished, leaving not much space to move around. The bed was comfortable. Parking in their car park was tight having to move cars to get out. Breakfast was a disaster because the waiter or chef lost our order, when an enquiry was made and our breakfast delivered over half an hour was lost.

Manager W, Manager at Wessex Royale Hotel, responded to this review
Dear Roger T Thank you for taking the time to rate the Wessex Royale Hotel. Sorry there was a mishap at breakfast. We do have limited free parking but there is free parking close by at weekends.