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Roosevelt Grand Dakota, SureStay Collection Hotel by Best Western, Dickinson

532 15th Street West, 58601-2913, Dickinson, United States - Siehe auf einer Karte
Roosevelt Grand Dakota, SureStay Collection by Best Western - Aussenansicht Das Roosevelt Grand Dakota, SureStay Collection by Best Western ist ideal in Dickinson Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Im Roosevelt Grand Dakota Hotel, SureStay Collection by Best Western, ist westliche Gastfreundschaft Tradition. Ihr Wohlbefinden liegt uns am Herzen. Das Roosevelt Grand Dakota Hotel ist das einzige Hotel mit vollem Serviceangebot in Dickinson, North Dakota. Hier erwarten Sie zahlreiche Annehmlichkeiten und echter Premiumkomfort, darunter ein kostenloses komplettes Frühstück. Unser Hotel liegt günstig abseits von I-94, Highway 22 und Highway 85. Der Theodore Roosevelt-Nationalpark und die historische Stadt Medora liegen nur 30 Minuten entfernt. Das Hotel liegt 1,5 km vom Dickinson Museum Center und Badlands Dinosaur Museum entfernt. Unsere 192 Premiumzimmer, darunter 43 Suiten, bieten eine moderne Einrichtung und jeden praktischen Komfort, den Sie unterwegs erwarten.

SureStay Collection

Roosevelt Grand Dakota, Hotel by Best Western

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Gastronomie
    Gastronomie
  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Hallenbad
    Hallenbad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Gebildet aus de 719 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
265
Sehr gut
173
Befriedigend
135
Mangelhaft
79
Ungenügend
67
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
29
Familie Familie
222
Geschäfts-<br>reisende Geschäfts-
reisende
266
Paare Paare
105
Reisen mit Freunden Reisen mit Freunden
49
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Great Stay! Large clean rooms."

5
Lisa S, Saint George 05/03/2022

We had a great stay! We were in a King Suite and it was wonderful! Lots of space! Would be perfect for an extended stay. We stayed 2 nights, and it definitely exceeded our needs. Room was clean and well kept. There is a lounge onsite, and the hotel is close to several restaurants within walking distance. Very convenient location. We were right in the center of everything we needed while in Dickinson.

Elaine Myran, General Manager at Roosevelt Grand Dakota, SureStay Collection By Best Western, responded to this review
Thank you Lisa for he wonderful review! I am so happy to hear, that your recent visit was such an enjoyable experience! Our team of dedicated professionals is committed to going the extra mile, to ensure our guest receives the best overall experience. Thank you again and we hop to see you again when your travels bring you back to Dickinson. ! Best Always, Elaine

"Not impressed"

3
Nomad212557, Mandan, North Dakota 27/02/2022

Bed & pillows do uncomfortable! The rooms werent bery clean, I clean for living so I see things. Found beer cans under bed , some towels were not very clean. The breakfast was not impressed. Very little to choose from.

Elaine Myran, General Manager at Roosevelt Grand Dakota, SureStay Collection By Best Western, responded to this review
Dear Nomad Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience! Regards, Elaine

"Maybe once was Grand?"

2
SkolVikings, Medina, Minnesota 26/10/2021

Stayed one night on our way to Montana. The kids enjoyed the pool but that is basically where the enjoyment ended. We stayed in a 2 bedroom suite and had ample room and decent beds/pillows for a family of 5. The room was otherwise lackluster with damaged walls, stained furniture, a non functional TV in one room, no stocking of shampoo/conditioner and no coffee and disposable parts for the coffee maker. When mentioned to the front desk as just an FYI they were very argumentative and unfriendly like it was a me problem. Wasn't asking for anything, just wanted them to be aware. Breakfast was basically non-existent but that may be COVID related. It is a very large complex with many rooms and we only saw one other guest. Perhaps understaffed like many other places given the times?

elaine myran, Owner at Roosevelt Grand Dakota, SureStay Collection By Best Western, responded to this review
Dear SkolVikings, Thank you for taking the time to write a review. On behalf of the entire team at the Roosevelt Grand Dakota Hotel we apologize for the issues during your stay. It saddens us to think that your stay was anything less than pleasing. We appreciate this feedback and will use it in further improving the quality of our hotel. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Regards, Elaine

"Mostly positive"

3
johnwrummel, Olympia, Washington 14/10/2021

It's obvious this hotel has been affected by the pandemic. Upkeep and repairs of carpeting and fixtures are needed. Lower rates offset any hassles. I appreciated the immediately helpful and friendly front desk staff to provide my request for quiet room.

elaine myran, Owner at Roosevelt Grand Dakota, SureStay Collection By Best Western, responded to this review
Dear John, Thank you for taking the time to share your feedback with us. I appreciate you bringing these concerns to our attention. We are truly disappointed that your stay was not exceptional as we pride ourselves on ensuring each guest enjoys their stay. Thank you for the nice comments regarding our front desk attendant. We hope that we have the privilege to serve you again in the future. Regards, Elaine

"OBBB"

1
User 05/10/2021

Overbuilt for Bakken Oil Boom. 1 coffee cup, no glasses. Bath fan not working. Fridge ice box closed with frost/ice. Main floor bathroom stall latch broken, electric towel dispensers empty. Windows very dirty. No not breakfast was promised by BW reservations.

elaine myran, Owner at Roosevelt Grand Dakota, SureStay Collection By Best Western, responded to this review
DearNdgrnch, Thank you for taking the time to write a review. On behalf of the entire team at the Roosevelt Grand Dakota Hotel we apologize for the issues during your stay. It saddens us to think that your stay was anything less than pleasing. We appreciate this feedback and will use it in further improving the quality of our hotel. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Regards, Elaine

"Quiet and Clean"

5
jmanlit, Pinckney, Michigan 21/09/2021

Stayed at the Roosevelt Best Western on my way home from vacation. Our room was clean, spacious, and quiet for under $150. the staff was pleasant and we had no issues at all. I would recommend this place to anyone.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Thank you Jmanlit, for he wonderful review! I am so happy to hear, that your recent visit was such an enjoyable experience! Our team of dedicated professionals is committed to going the extra mile, to ensure our guest receives the best overall experience. Thank you again and we hop to see you again when your travels bring you back to Dickinson. Best Always, Elaine

"Lack of breakfast"

2
User 17/09/2021

I was on a road trip stayed in hotels for 13 days. This hotel only had coffee, juice and hand packaged donuts, No hot water for tea. Could have had boxed cereal packaged oatmeal and packaged milk. The staff did not wear mask.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Tsdsms, Thank you for taking the time to write a review. On behalf of the entire team at the Roosevelt Grand Dakota Hotel we apologize for the issues during your stay. It saddens us to think that your stay was anything less than pleasing. We appreciate this feedback and will use it in further improving the quality of our hotel. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Regards, Elaine

"Great staff"

5
ashleyh6762021, Starksboro, Vermont 15/09/2021

We had a great experience even when it started out rough because we were counting on a shuttle to take us to the airport and it's no longer available. The lady at the front desk was amazing and went out of her way to help us find another option! We greatly appreciated everything she did to try to help even though she wasn't responsible for the issue. 10 out of 10 for sure!!!

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Ashley, Thank you very much for your feedback and hopefully soon we can offer our complimentary shuttle service. I am very pleased that we were able to provide such excellent customer service to you and your family. I hope that you'll be visiting Dickinson again in the near future so that we may be able to provide you with excellent accommodations once more. Best Wishes, Elaine

"Comfortable hotel"

4
598elainek, Greene, New York 06/09/2021

This hotel is impressive to look at, but due to covid some things were not available. The room was spacious and clean, but was not stocked well...we were shy on cups, washcloths and pillows, but the young man at the front desk was quick to remedy it. The fan in the bathroom didn't work so everything steamed up. The location is convenient to restaurants, shopping, and the interstate. Would definitely stay here again.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Elaine, Thank you for taking the time to share your feedback with us. I appreciate you bringing these concerns to our attention. We are truly disappointed that your stay was not exceptional as we pride ourselves on ensuring each guest enjoys their stay. Our apologies, and we do hope that you choose to stay with us again, so that we can ensure your stay is perfect. Regards, Elaine

"Horrifying"

1
User 28/08/2021

Given the impact the pandemic has had on tourism, I've adopted more relaxed expectations for hotels/motels. Despite this, the Roosevelt Grand Hotel's poor condition was astonishing. Here's a list of the worst offenses my traveling companion and I observed: black mold in the bathroom; non-functioning air-conditioning unit; a TV that was difficult to operate when it worked at all; stained carpet throughout; one bar of soap to be used at the sink and tub; a damaged porte cochere; nonmasked front desk staff (despite claims made on the website); one out of two elevators worked... the list could go on and on. And saving the best for last -- went to the ice machine on the third floor, only to find a sign saying it was out of order, advising to go to next closest machine on second floor. Got to second floor and ice machine was out of order, sign advised to go to first floor. Found that one was working order. Imagine our surprise when a poster on the unmanned front desk informed us that this facility had won 2021 Best Hotel for Dennison. Ugh, ugh, ugh. We checked out early

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Maira, Thank you for taking the time to write a review. On behalf of the entire team at the Roosevelt Grand Dakota Hotel we apologize for the issues during your stay. It saddens us to think that your stay was anything less than pleasing due to the issue with the condition of your room. We understand perfectly how you felt and we see how it has affected the quality of your overall stay. Please accept our sincerest apologies for any inconvenience this may have caused you. We appreciate this feedback and will use it in further improving the quality of our hotel. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Regards, Elaine

"Biohazardous room"

1
User 26/08/2021

There were a lot of issues with the room… Black mold and food remains were found in the fridge; half the outlets don't work; only one coffee cup and lid; trash from previous occupant was not emptied; hairs from previous occupant(s) was not cleaned up off of bed sheets and blankets; top cover had rips and tears in it; and, black mold was on the shower curtain and also hairs found embedded in it.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Maura, On behalf of our entire team we apologize for the concerns you shared about your experience during your stay with us. I have addressed the issues you experience with our team. This is certainly not the kind of hotel stay we would want you to have and to remember after. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future! Regards, Elaine

"Not a good experience"

1
User 23/08/2021

The front desk gave me a key to an already occupied room at check-in. When I got to my actual room, there was a dirty rag on the floor and a hair in one of the beds. Kids were still screaming at the pool past 10:30 pm and the music from the event they were hosted also persisted. All I expect of hotels is clean and quiet but even those low expectations weren't met. I'm still waiting on a supposed call from the manager for a remedy but it ultimately doesn't change the experience.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear NHFoodie, On behalf of our entire team we apologize for the concerns you shared about your experience during your stay with us. I have addressed the issues you experience with our team. This is certainly not the kind of hotel stay we would want you to have and to remember after. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future! Regards, Elaine

"Solid hotel, no frills"

3
oolootsa, California 31/07/2021

This hotel is connected to a conference center, so lots of hallways to get to our room. Breakfast was a choice of small muffins, apples and granola bars with coffee, so not much there. But there is a refrig in the room, so easy to get our own breakfast after the first day. Room is clean and comfortable, but without daily service, the trash piles up, so had to make some runs around the facility to find bins for it.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Oolootsa, On behalf of our entire team we apologize for the concerns you shared about your experience during your stay with us. I have addressed the issues you experience with our team. This is certainly not the kind of hotel stay we would want you to have and to remember after. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Have a safe summer! Regards, Elaine

"Sort of good"

2
peggyvanhaaften, Riverton, Utah 27/07/2021

The room was clean and okay but the TV was very hard to understand how to operate. It took 2 remotes . We had to keep checking with the desk for help. The grab and go breakfast was very skimpy! A small muffin a small yogurt and a nasty tasting small box of juice. The carpet under one of the front entry tables need to be vacuumed. I thought we were on the 1st floor but it was the second story which was confusing. The beds were made sloppy with mattress pad hanging over the side of one bed.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Peggy, On behalf of our entire team we apologize for the concerns you shared about your experience during your stay with us. I have addressed the issues you experience with our team. This is certainly not the kind of hotel stay we would want you to have and to remember after. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Have a safe summer! Regards, Elaine

"Very disappointed"

2
JoshC-A93, Minneapolis, Minnesota 19/07/2021

After myself and wife encountered problems, we looked at reviews and noticed these are contained problems. The kid at the front desk was very unfriendly and uninformative. It's not a big deal to me to not thank me for being a rewards member but to not say anything about the internet, breakfast, pool hours. Just telling me to sign and handing me a key that's clearly been used multiple times. Outside of the lobby the hotel is clearly dated. The one elevator still doesn't really work properly. You just stand in it for what feels like 2 minutes before the door finally closes. We walked up and down stairs after that. No shower toiletries in the room, the shower knob is very weird, you almost feel like your about to pull the knob off for it to work. If you're not a little tech savvy, good luck with the two remotes, especially if you flip off the switch that controls everything in the room. Seriously, would of been a nice warning “hey, lights, tv, nothing works unless you flip this switch by the door.” The beds were nice, the 7ft deep pool is awesome…..towels in the pool area would of been nice. Website says breakfast, kid at the front desk never said were it was…we found it. Coffee and granola bars. Probably the saddest BW breakfasts I've ever seen, COVID or not. A lot of these things I personally would of just forgotten and forgiven, if your staff was a little more friendly. I understand they hosting a wedding, things get busy, but I won't stay here again. I'll just drive the extra 90 minutes to Bismarck.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Josh, On behalf of our entire team we apologize for the concerns you shared about your experience during your stay with us. I have addressed the issues you experience with our team. This is certainly not the kind of hotel stay we would want you to have and to remember after. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Have a safe summer! Regards, Elaine

"vacation"

3
TroyE183, West Fargo, North Dakota 29/06/2021

The hotel was nice and the room was spacious. Kind of disappointed about the limited breakfast and the pool area being closed.I was pleased that I was able to use my reward dollars. If i ever go thru Dickinson again I would think about staying there again.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Troy, Thank you for taking the time to share your feedback with us. I appreciate you bringing these concerns to our attention. We are truly disappointed that your stay was not exceptional as we pride ourselves on ensuring each guest enjoys their stay. Our apologies, and we do hope that you choose to stay with us again, so that we can ensure your stay is perfect. Have a safe summer! Regards, Elaine

"So disappointing!"

2
O1432YDpamelak, World 27/06/2021

I've always had great experiences at Best Westerns but this was disgusting. They promoted enhanced cleaning measures due to COVID but there was trash on the floor, the AC unit filter was overdue for changing, toilet seat was broken, and the drain in the bathroom sink was bent and didn't work. No shampoo was provided in the complimentary toiletries and when asked the desk staff got defensive saying they hadn't had a delivery in awhile. Desk staff seemed unmotivated - worst breakfast ever! Yogurt, granola bars, muffins, and fruit... the coffee was awful! They couldn't even provide spoons for the yogurt but instead had micro-sized sampling spoons, a few cocktail napkins, and no stirrers for the coffee. I would never had booked this hotel had I known.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Dpamelak, Thank you for taking the time to write a review. On behalf of the entire team at the Roosevelt Grand Dakota Hotel we apologize for the issues during your stay. It saddens us to think that your stay was anything less than pleasing due to the issue with the condition of your room. We understand perfectly how you felt and we see how it has affected the quality of your overall stay. Please accept our sincerest apologies for any inconvenience this may have caused you. We appreciate this feedback and will use it in further improving the quality of our hotel. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Regards, Elaine

"Not really Grand"

3
0719karenh, Lincoln, Nebraska 20/06/2021

This was a bit of a disappointment. The lobby was nice but the room lacked. Once you got out of the main area it was very dated. When we arrived there were a few issues: coffee maker, phone and lamp didn't work, one of the elevators didn't work properly. When we mentioned these issues to the lady at the front desk she told us she ‘would make note'. Her note didn't really help us much. We had to go back down to the desk, the phone didn't work, to find out how two remotes worked for the tv. The bathroom wasn't great. The shower knob was old and hard to operate and there were some areas on the tile that needed cleaning. No fan so it got steamy after a shower. The beds were good and line was were clean. You could control the temp from your room. There was a refrigerator that worked. The continental breakfast was fruit, yogurt and granola bars. No coffee. I'm sure this was a ‘grand' hotel in its day but not so much now. We are rewards members and always try to use BW when it's available but this was disappointing.

elaine myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Karen, On behalf of our entire team we apologize for the concerns you shared about your experience during your stay with us. I have addressed the issues you experience with our team. This is certainly not the kind of hotel stay we would want you to have and to remember after. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Have a safe summer! Regards, Elaine

"Needs Attention!"

2
User 16/06/2021

Best Western used to be our brand of choice. They used to be dependable - clean and comfortable. We are a family that travels extensively both for work and pleasure and it has become apparent that the days of a reliable positive experience at a BW are past. This hotel was disappointing. The carpet in our room was filthy. It had not been vacuumed before our stay. There was food crumbs all over the floor; my husband found an empty can of beans - yes, an empty can of baked beans - under the bed. The remote control for the tv didn't work. The ice machine on our floor was broken as was the drink machine on the 2nd floor. And now, let's talk breakfast. Businesses can continue to blame COVID for poor customer service but that excuse is getting old. We were just in another hotel (a Hilton property) which offered fresh bagels, cereals, toast, breakfast sandwiches - plenty of options. This hotel offered powdered and cake donuts wrapped in a plastic bag, Quaker oat bars, and muffins (when we asked the desk clerk what kind they were, he said “I really don't know.” Yesterday there was only coffee available. Not great for children or those among us who don't drink coffee. Today there were orange juice boxes available along with bananas and apples. Simply unacceptable. Dirty rooms. Broken equipment. Substandard amenities. Why would I stay here again?

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Rita, Thank you for taking the time to write a review. On behalf of the entire team at the Roosevelt Grand Dakota Hotel we apologize for the issues during your stay. It saddens us to think that your stay was anything less than pleasing due to the issue with the condition of your room. We understand perfectly how you felt and we see how it has affected the quality of your overall stay. Please accept our sincerest apologies for any inconvenience this may have caused you. We appreciate this feedback and will use it in further improving the quality of our hotel. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Regards, Elaine

"Better choices"

3
User 26/05/2021

We stayed one night but will not stay again or recommend. We chose this property because BW is our hotel of choice. Disappointed with this property. It's old and tired and shows much wear and tear. We found it clean and with a comfortable bed. But very poor soundproofing from both inside and outside. Doors into property and exec use room unsecured. Breakfast was black coffee and unrepentant bananas.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Jackie, On behalf of our entire team we apologize for the concerns you shared about your experience during your stay with us. I have addressed the issues you experience with our team. This is certainly not the kind of hotel stay we would want you to have and to remember after. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Regards, Elaine Edit Remove

"I'd stay there again"

4
610vicc, Cashmere, Washington 12/05/2021

We stayed at there several years ago and then again just recently. It seems a little hard to find because I didn't notice any Best Western signs but my wife spotted one. We stay a lot of Best Westerns and I'm used to looking for them but this was different. It's a good place and comfortable. No real breakfast when we were there and not really even a good continental breakfast but we got by. Who knows what it'll be like if they ever ease the restrictions? Not a big deal though and I'd stay there again and do like we did, and that's just buy breakfast someplace.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear 610vicc, Thank you very much for your feedback and hopefully soon we can offer our traditional complimentary breakfast. I am very pleased that you enjoyed your stay with us. I hope that you'll be visiting Dickinson again in the near future so that we may be able to provide you with excellent accommodations once more. Best Wishes, Elaine

"Excellent place to stay."

5
User 02/01/2021

The Dakota Grand Roosevelt, was a pleasure to stay, there. Rooms were comfortable, with all the amenities. Staff gave, wonderful customer service. I especially enjoyed, the gaming tables. Highly recommend this hotel. Fun, fun and more fun.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Thank you Carl for he wonderful review! I am so happy to hear, that your recent visit was such an enjoyable experience! Our team of dedicated professionals is committed to going the extra mile, to ensure our guest receives the best overall experience. Thank you again and we hop to see you again when your travels bring you back to Dickinson. Happy holidays and a blessed New Year! Best Always, Elaine

"Perfect wedding"

5
User 07/12/2020

Our previous wedding venue canceled on us 6 days before our wedding, so we were in a rush to find something that would work. Roosevelt Grand was so understanding of our situation and rented their ballroom to us and even catered our wedding with only a 4 day notice! The banquet and ballroom manager Pernora even called me and told me not to stress about anything and that she had it all covered. They saved our day and the staff was so amazing the entire time with the ceremony, reception and all of our guests that stayed at the hotel. They are an amazing group of people!

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Thank you, Ashley for leaving a 5-Star review. It was our pleasure to host your special event and greatly appreciate in hearing you and your guests had such a great time. Our entire team takes pride in providing service that goes above and beyond for every guests. Congratulations on behalf of the staff of Roosevelt Grand Dakota Hotel.

"Stay there please, they need the business."

5
kmill66, Billings, Montana 09/11/2020

Good place to stay. The third floor suites are the best places to stay for quietness and access to the rest of the hotel. We were there for football games several time during the fall season and never experienced problems with staff or the hotel. Despite North Dakota being #1 in Covid-19 infections per capita, the hotel and staff work well to keep you safe while staying there.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Kmill, thank you for the five-star review! We are pleased to see that you enjoyed your time at our hotel. l We take great pride in providing service that goes above and beyond for every guest. On behalf of our entire staff at Roosevelt Grand Dakota Hotel we thank you for your business and we hope to see you again next fall! Go Blue Hawks! Have a wonderful day, Elaine

"OK for a night"

3
Harrypog, Pasco, Washington 29/09/2020

This property is not at all on par with other Great Westerns. It's old, musty, stained....our room didn't have an outside window (we were on the pool) and we were too tired to ask for a new room. The front desk people were wonderful but they cab't change the fact that everything felt dingy.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Harrypog, Thank you for taking for your feedback it saddens us finding out that your stay was anything less than what you had expected due to the cleanliness of the hotel. This is certainly not the kind of hotel stay we would want you to have and to remember after. We strive for complete guest satisfaction and we are regretful that your experience fell short of that standard. We greatly appreciate your feedback as it assists us in our continuous goal of growing and improving our hotel. Hoping for another opportunity to welcome you back to provide you an experience that is truly excellent in all aspects. Regards, Elaine BW Signature Collection

"Nice Hotel "

5
rhondamccleary, Marshfield, Missouri 17/09/2020

We only stayed one night, but it was a nice Best Western especially for the price. It did appear to offer more than other locations, ie bar, pool, etc, so we would definitely stay here again if we are ever in the area.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Rhonda, thank you for the five-star review! We are pleased to see that you enjoyed your time at our hotel We take great pride in providing service that goes above and beyond for every guest. On behalf of our entire staff at Roosevelt Grand Dakota Hotel we thank you for your business and we hope to see you again when your travels bring you back to the area! Have a wonderful day, Elaine

"Nice people, hotel not clean"

3
User 11/09/2020

Staff was very polite and on time. All employees knew how to do their jobs and are very courteous. But the room was full of trash and had stains on the ceiling and carpet was not vacuumed. Also most of vending machines were empty or out of order as well as the laundry machines. Also the carpet in halls and stairwells are coming up as well as holes in walls and missing ceiling tiles. The lobby and pool were very nice and tidy.also pet smell and dander were noticable on the couch and chair.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Nolanw, Thank you for taking the time to write a review. On behalf of the entire team at the Roosevelt Grand Dakota Hotel we apologize for the issues during your stay. It saddens us to think that your stay was anything less than pleasing due to the issue with the condition of your room. We understand perfectly how you felt and we see how it has affected the quality of your overall stay. Please accept our sincerest apologies for any inconvenience this may have caused you. We appreciate this feedback and will use it in further improving the quality of our hotel. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Regards, Elaine

"Surprisingly high quality on a budget"

5
ryanls82, Oxford, Ohio 09/09/2020

I went in expecting this to be a standard budget hotel. It was more than that though. The price was cheap, but the quality was not. It was close to several restaurants so there are many options to walk to. It is cheaper since it is a little further from Teddy Roosevelt national park, but still close enough to b a short drive.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Ryan, Thank you so much for staying with us and for taking the time to leave us a review. We are pleased to see that you enjoyed your time at the hotel. Thank you for choosing us and letting us know how your stay was, we greatly appreciate hearing feedback from our guests. It is our main opportunity for hearing how we can improve and continue to create a great experience for our amazing guests. We hope to see you again when your travels bring you back to the area. Regards, Elaine

"Little disappointed! "

3
cindywV3766SN, Vista, California 06/09/2020

Arriving with dirty bag of clothing on vacation was told washer dryer down. Very disappointing. Bag breakfast when other Best Western hotels had a nice breakfast layout. We had quiet top floor room which was clean and comfy bed until Wedding reception downstairs with leftover guest in parking lot til 1:30 a m. Would not return here.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Cindy, Thank you for choosing us and letting us know how your stay was, we greatly appreciate hearing feedback from our guests, It is our main opportunity for hearing how we can improve and continue to create a great experience for our amazing guests. We hop to see you again when your travels bring you back to the area. Sincerely, Elaine

"Wedding Day"

5
User 31/08/2020

Just had our wedding here a few days back. Place was setup perfect for our big day! Staff was all super amazing and they took great care of us and all our guests. Food was top notch and all our guests had nothing but compliments to us across the board! Thanks for the great memories!

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Brandon, Thank you taking time for sharing these kind words about your recent stay with us! On behalf of our entire team at the Roosevelt Grand Dakota Hotel we thank you for giving us the opportunity to host your special day. We will be sure to pass your compliments along to our team. Congratulations Brandon and Ashlynn! Best always, Elaine

"Permanently Scarred-i continue to experience flashbacks"

1
User 23/08/2020

first hotel room we walked into the second i stepped into the room i got annihilated by the horrid odor of freshly smoked cigs. in the second room i had the horror of experiencing A SWARM of BUGS. the third room again, i was immediately absolutely RAVAGED by the smell of 20 thousand cig butts sitting under the mattresses. although the pool area was nice, on the way i felt a crunch between my second and middle toe. i looked down, and i was completely SHOCKED and horrified to see a CARCASS squashed and crippled between my toes. as i stepped up, i could smell the life exiting the carcass and entering the gates the heavens as we speak. i would not be surprised if the pool was once used as an ashtray for all of the cigs found under the mattresses.. i also found a PHANTOM FECAL MOVEMENT in the bowl of the porcelain throne. as i was about to sit down, i noticed a peculiar odor entering my nasal passages. i whipped my head around and immediately screamed GHOST TURD!!! and security was altered in the next town about a domestic dispute, but it was just the sound of my utter despair of seeing such a terrifying and horrific scene in front of my very eyeballs. never thought i would personally experience this horror. in summary, i was annihilated by cigarettes coming from all angles, i found small black critters dead and alive, with one sneaking up my undergarments in the bedsheets. the moth gave me a foot disease that cannot be cured, and the ghost turd, well let's not speak of that again as i was utterly shocked and i am permanently scarred from that experience. i rate one fourth of a tomato out of 100,000. RIP to the lives that were lost under my crusty jagged unclipped toenails. absolutely trauma inducing experience. the end.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Thank you for taking for your feedback it saddens us finding out that your stay was anything less than what you had expected due to the cleanliness of the hotel. This is certainly not the kind of hotel stay we would want you to have and to remember after. We strive for complete guest satisfaction and we are regretful that your experience fell short of that standard. We greatly appreciate your feedback as it assists us in our continuous goal of growing and improving our hotel. Hoping for another opportunity to welcome you back to provide you an experience that is truly excellent in all aspects. Regards, Elaine

"Horrendous service"

1
User 15/08/2020

There was no food service incl breakfast which was not mentioned on the website when we booked. We accepted that and thought it was due to the ongoing pandemic. But there also was no cleaning service of the rooms while we stayed there. We still accepted that thinking that maybe they don't clean the rooms during a visit, again due to COVID. The room seemed clean when we moved in. The daytime front desk guy was as rude as they come and would not help us when one of our kids clogged the toilet (no maintenance available either) and had the audacity to threaten me that he would fine us for clogging the toilet. I ended up fixing the toilet myself for the room to have a functioning toilet. The restaurant is closed, but the bar in the hotel is not and there were entire party buses coming and going. Other than the front desk stuff there was no other staff seen in this hotel and those guys were completely stressed out. The rooms itself are okay but not Best Western standard. The doors from the parking lots did not require card access either. None of the hand sanitizers had anything in them throughout the hotel with the exception of the lobby. The staircases and public spaces were dirty and far from pandemic safe. Front staff did not wear masks. Pretty disappointing stay. Would not recommend for more than one night, and only if I couldn't find a room anywhere else.

Elaine Myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Thank you for taking the time to write a review. On behalf of the entire team at the Roosevelt Grand Dakota Hotel we apologize for the issues during your stay. It saddens us to think that your stay was anything less than pleasing due to the issue with the condition of your room. We understand perfectly how you felt and we see how it has affected the quality of your overall stay. Please accept our sincerest apologies for any inconvenience this may have caused you. We appreciate this feedback and will use it in further improving the quality of our hotel. We hope that you can give us another opportunity to host you and give you a more favorable impression of us in the future. Stay Safe and Healthy, Elaine GM

"Quality"

4
ToddN936, Hayti, Missouri 31/07/2020

The appearance of the hotel was actually surprising for the price. I didn't expect it to be as nice as it was and it was very roomy and spacious. The lobby was really well furnished and looked upscale. This is a conference type hotel where I an see meetings taking place and the appearance to impress people. Nice place for the rate. I would definitely stay here again if I'm ever in the area again.

Elaine Myran, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Thank you so much for staying with us and for taking the time to let us know how your stay was. We are pleased to see that you enjoyed your time at the hotel and enjoyed the amenities we have to offer. Thank you for choosing us and letting us know how your stay was, we greatly appreciate hearing feedback from our guests. It is our main opportunity for hearing how we can improve and continue to create a great experience for our guests. We hope to see you again when your travels bring you back to the area. Have a wonderful week!

"Disappointing "

1
Lavieenrose52, Sioux Falls, South Dakota 23/07/2020

We stayed at three Best Westerns this week. This was a big disappointment. There weren't enough toiletries. I know, I should have checked before I got in the shower...the light in the bathroom had bugs in it. The toilet stool did not have “bumpers” on the seat. The remote control was sticky. There was dead shrubs, and overgrown weeds in the landscaping at the entrance. There was grass growing in the overhead canopy, at the lower entrance. At check-in, the clerk was surly when my husband asked about the rates. The lobby is very nice; western decor. The carpet is soiled in the elevator. I would not return to this motel.

Elaine Myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear Lavieenrose, We are truly disappointed that your stay was not exceptional as we pride ourselves on ensuring each guest enjoys their stay. Our apologies, and we do hope that you choose to stay with us again, so that we can ensure your stay is perfect. Stay safe and healthy! ,Elaine

"Okay for one-night stay"

4
karoleigh, North Carolina 13/07/2020

We had a hard time finding this place because we were looking for a Best Western sign and did not find one. We finally stopped at Quality Inn to ask where it was. She indicated that it was the Roosevelt Grand Dakota Hotel next to Comfort Inn. So if you're looking to find the Best Western by a sign, you will need to look for the sign for Roosevelt Grand Dakota Hotel, not Best Western. The stone building of the hotel Is large and attractive from the outside. When we walked into the hotel from the side door to get a hotel we discovered it had meeting rooms galore. We managed to find our way to the lobby to check in, and it was very large. There is a pretty fireplace in the spacious lobby. We were pleased that as diamond members we were upgraded to a junior suite. The room is spacious, with the added bonus of a couch and a chair in a separate sitting area. It has all the standard equipment of a hotel room. The air-conditioning worked well and was quiet. My husband was impressed with the king pillows. I do have a complaint about this place which will take it from a potential five down to a four. The pool area was filthy. My husband wanted to go into the hot tub, and as soon as I saw it I knew I would not go into it because it was too dirty looking. The pool area was littered with trash and used towels. It was an eyesore. I'd like to take this time to thank the management for the upgrade. We truly appreciated it.

Elaine Myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Thank you for taking the time to share your feedback with us. I appreciate you bringing these concerns to our attention. We are a signature collection of Best Western brand. I am happy to hear that you enjoyed the complimentary upgrade and we appreciate your loyalty to the Best Western! Please accept my apologize of any dissatisfaction you experienced during your stay. Thank you again for your time and feedback. We certainly hope to have the opportunity to provide you with a more perfect stay, on your next visit to Dickinson. Best Regards, Elaine

"Don't Bother"

1
912geralde, Columbus, Montana 08/07/2020

I stay at BW's almost exclusively, take my word or it and pass on this one. Room had not been cleaned properly. Melted ice still in ice bucket, scored by finding two cans of beer in the refrigerator, no bedding for the sofa sleeper or towels for the third member of our family, no hotel information in the room (couldn't even find any ice machine and wasn't about to make a 3rd trip to the front desk), not recognized as a frequent customer, not offered the grad and go breakfast. Towels similar to those in a cut rate hotel chain.

Elaine Myran, Owner at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Please accept my sincerest apologies, that your experience with us did not meet your expectations. We strive to exceed our guests' expectations, with each and every stay. I deeply regret, that we clearly failed to do so I sincerely appreciate your time and respect your opinion. Please know that your comments will be used, to help myself and our entire team going forward. We are continually striving to improve our overall level of guest experience. Please accept my sincerest apologies again, for your recent experience with us. We hope to have the privilege and honor of serving you again in the future. Stay safe and Healthy! Elaine

"Not up to Best Western standards"

2
hikeswith2dogs, Davis 13/06/2020

I've had to travel across the country during this difficult COVID-19 pandemic, and I chose to go all Best Western because I can normally trust them. Not in this instance. First, the checkin process. The clerk actually asked me to pull off my mask to confirm my ID! No other BW has done that. There was a ridiculously long list of rules to sign. And, they said, no breakfast because dining room was closed, even though all the other BWs are managing to do "breakfast to go." No warning about that on the website, of course. And the clerk was just unpleasant about all of this. Then there was no soap in the room, not enough towels for two people (for a room with a king-sized bed), a lamp whose cord wouldn't reach any of the outlets, no cups for coffee (when we asked for this, we were told "no cooking in the room" -- really??), and just in general the room was run down. The hotel has the layout with a fake indoor courtyard in the center. We could hear kids screaming in the pool until at least 10 PM. But no window to the outside. Yay.

ElaineM374, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear hikeswith2dogs,Thank you for taking the time to share your feedback with us. I appreciate you bringing these concerns to our attention. We are truly disappointed that your stay was not exceptional as we pride ourselves on ensuring each guest enjoys their stay. Our apologies, and we do hope that you choose to stay with us again, so that we can ensure your stay is perfect. Best Wishes, Elaine

"Old and outdated but low priced"

2
User 20/03/2020

Hotel decor hast to be 60s early 70s. Most of the place still smells of smoke. One of my rooms had a plane growing out of the sink drain. Another room had a gigantic wet spot in the floor from previous occupant. Lounge is nice and food is pretty good with a friendly staff

ElaineM374, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Dear R5788IE, Thank you for taking the time to share your feedback with us and for bringing these concerns to our attention. Please accept my apologies for any dissatisfaction you experienced. We are working on plans for renovations of the hotel and very excited for the updates! Thank you again for your time and feedback. We certainly hope to have the opportunity to provide you with a more perfect stay, on your next visit to Dickinson. Best Wishes, Elaine

"Great Place to stay Always"

5
User 30/11/2019

One of the best kept hotels around. Front staff to the General Manager are accommodating and spot on. This is our 8th year with the Grand Dakota and we are not changing. This year we brought 17 hunters! Next year will be 20

site11560, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Thank you Jeff for he wonderful review! I am so happy to hear, that your recent visit was such an enjoyable experience! Our team of dedicated professionals is committed to going the extra mile, to ensure our guest receives the best overall experience. Thank you again for your loyalty and look forward to your next annual hunting trip. Happy holidays and a blessed New Year! Best Always, Elaine

"Clean and nice"

4
Carrie S, Reeder 18/11/2019

Nice, clean room and hotel overall. No towels in the pool area, but the front desk gave me some when I asked. Staff was slow to bring us sheets for the fold-out couch (not sure why they weren't in the room?). Breakfast was fine but not exciting. Everything was fine and I wouldn't hesitate to stay again.

site11560, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Thank you Carrie for taking the time to tell us about your recent visit! I'm please to hear that we were able to provide a comfortable stay and enjoy our amenities that we have to offer. I do apologize for the inconvenience of the extra bedding and will share with my team. We look forward to the privilege of serving you, on your next trip to Dickinson! Best Wishes, Elaine Myran

"Terrible Experience"

1
User 03/11/2019

Reservation made with request for poolside. Room was not poolside and the water in the pool was freezing cold. The room smelled of urine and there were dogs whining in the room across from us. The room was ground level and the window not only did not lock; it didn't even shut completely. My husband hurt his hand trying to close it. We requested a different room. We were then placed in a room where the heater didn't work, the refrigerator did not work, the lighting was awful, and the room hadn't been cleaned properly. There was garbage on the floor and the shower was nasty. The garbage cans had been emptied but new liners had not been placed in them and there was no ice machine on that floor. Poor lighting was made worse by a bulb being burnt out in one of the few lamps used to light the room. During this one night stay we planned to spend time with our 4 and 6-year-old grandchildren that we rarely see because of the distance between homes. The meeting was wrecked as they could not swim and the evening was spent dealing with crappy conditions and just as crappy service. We were given a voucher for breakfast upon check in. After little to no sleep from freezing in our room and not wanting to move again in the middle of the night, we weren't about to let them disappoint us one last time. We left, tired, hungry, disappointed, and upset. I will never use this hotel again and advise others to be very wary! Especially if it is a special occasion! If I could give less than a one-star rating-I would!

Elaine M, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us. Your feedback will assuredly help us improve our operation. Rest assured your comments will be shared with our team, and it's through comments such as yours that we're able to improve. Thank you again for your time, and we hope to have the privilege of serving you again and making your next stay with us a perfect one! Best Wishes, Elaine

"Rooms not ready at check in time by several hours"

2
coreyj141, 57201 24/10/2019

Hope you're not in a rush to check in........ Hope you don't expect your room to be serviced during your stay..... Might get some breakfast food...... All in all it's another poor Ramada. Rooms were OK but not great. These poor hotels(Ramadas) are just wore out. So that being said it is what it is

Elaine M, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
I appreciate your feedback; this is definitely not the experience we want you to have when staying with us. Your feedback will assuredly help us improve our operation. Rest assured your comments will be shared with our team, and it's through comments such as yours that we're able to improve. Thank you again for your time, and we hope to have the privilege of serving you again and making your next stay with us a perfect one! Best Wishes, Elaine

"Nice hotel, bar, restaurant"

4
Utah1975, Salt Lake City, Utah 15/10/2019

I like this place because of all the choices. Restaurant and bar but two totally different menus, its big and spacious and lots of places to just sit and get out of your room. Fire places and just quiet corners to just people watch. Restaurant staff is nice. Raquel i think was very nice and server and, the girls at the bar Just like last stay were awesome. Recommend this place.

Elaine M, General Manager at Roosevelt Grand Dakota Hotel, BW Signature Collection, responded to this review
Thank you for your feedback! I'm pleased to hear that you had such an enjoyable stay with us! Our team looks forward to providing you with exceptional service in the future. Best Wishes, Elaine

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