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Vorteilscode

Best Western Hotel Regency Inn, Danville

4.0/5  - basé sur 43 notations.
360 Eastgate Drive, 61834-9456, Danville, United States - Karte ansehen

Das Best Western Regency Inn in Danville bietet besten Service und Gastlichkeit, mit günstiger Anbindung an die Interstate 74, Abfahrt 220. Gäste sind nur wenige Minuten von den Unternehmens- und Freizeitzentren von Danville entfernt. Wir befinden uns in idealer Lage in der Nähe von Einkaufsmöglichkeiten und regionalen Sehenswürdigkeiten, darunter zum Beispiel Kickapoo State Park, Kennekuk County Preserve, Turkey Run Indiana State Park, Palmer Civic Arena und viele historische Stätten. Genießen Sie das kostenlose Deluxe-Frühstücksbuffet mit Jimmy Dean Frühstückssandwiches, Zimtschnecken, Dannon-Joghurt, Bagels und vielen anderen leckeren Frühstücksartikeln, während Sie auf CNN® Nachrichten aus aller Welt erfahren. Alle Zimmer bieten neben einem kostenlosen drahtlosen High-Speed-Internetzugang eine Dusche mit exklusivem Drei-Wege-Komfort-Duschkopf von Kohler, Sealy Posturepedic-Betten, 32"-Fernseher mit Kabelsendern, Kaffee im Zimmer, Haarfön, Bügeleisen und Bügelbrett und viele weitere Ausstattungsmerkmale für einen angenehmen und komfortablen Aufenthalt. Sie möchten sich entspannen? Genießen Sie unser ganzjährig geöffnetes, beheiztes Hallenbad und den schönen Wannen-Whirlpool, um Abstand von den hektischen, anstrengenden Tagen zu bekommen, die hinter Ihnen liegen. Für besondere Anlässe bieten wir auch Suiten mit Jacuzzi-Whirlpool. Das Best Western Regency Inn freut sich auf Ihren nächsten Besuch in unserer Region. Treffen Sie die richtige Wahl, und buchen Sie im Best Western Regency Inn in Danville. Im Best Western Regency Inn in Danville liegt uns das Wohl des Gastes besonders am Herzen.

Best Western

Hotel Regency Inn

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Beheizter Pool
    Beheizter Pool
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
mehr sehen weniger sehen

Bewertung unserer Kunden

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Gebildet aus de 43 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
20
Sehr gut
13
Befriedigend
7
Mangelhaft
0
Ungenügend
3
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
13
Alleinreisende Alleinreisende
5
Familie Familie
15
Geschäftlich Geschäftlich
20
Geschäfts-<br>reisende Geschäfts-
reisende
12
Geschäftsleute Geschäftsleute
22
Geschäftsreisende Geschäftsreisende
24
Paare Paare
7
Reisen mit Freunden Reisen mit Freunden
2
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Had a few choices and this is the one I picked"

4
26/08/2018

I had a few choices today and this is the one I picked. This place was clean, comfortable and affordable. The staff was great and the room was very comfortable, that is all that I really want, I wasn't staying more than a day and this was perfect for me. I would stay again if the opportunity presents itself,

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for staying with us. we hope to see you in near future.

"Great"

5
20/08/2018

Staff very, very friendly and helpful. Easy booking and check-in/check-out. Breakfast had ALOT of variety, more than I've usually seen in a hotel. Facility very clean. Room stocked with everything, including things we forgot we would need. Price ideal. Definitely recommend. We stayed here on our weekend hiking trip to Turkey Run State Park. It is good location from the park.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for staying with us.

"Excellent"

5
16/07/2018

It was a good choice we made to stay at best western. They had BBQ grill with nice patio, pool is new and our room was nice and clean. Definitely we will stay again. Ohh ya they did not allow my friend to come and join us in pool. But than they explain why they don't allow visitor.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary Patel Manager Best Western Regency Inn

"just ok"

3
06/07/2018

funky smell in building and room. at least the window opens but not much help. room seemed pretty clean. free breakfast and parking. ok for a nights stay. not very quiet but thats people being people.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Reunion"

5
05/07/2018

Very friendly staff....clean large rooms with microwave and mini fridge...great breakfast lots of choices...the pool and spa was nice along with the landscaping..enjoyed are stay here and will definately stay here again..

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for staying with us. we will see you in your next reunion.

"Loved it"

5
05/07/2018

We did like the stay. Rooms are nice and clean with good service. I think this place newly remodel there pool is new also. I think only this place have BBQ patio which is good for people like us who working all day.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for staying with us. we will see you again in near future.

"Great place to stay!"

5
02/07/2018

We were warmly greeted when we checked in - The manager, Gary, was super helpful with the check in process and getting directions etc. He called our room a few minutes after check in to make sure we were pleased- and we were! The rooms are nicely decorated and CLEAN! The bed was very comfortable as well. The hotel is so quiet! We had wonderful service during our three night stay! We will return!

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary Patel Manager Best Western Regency Inn

"Great stay"

5
17/06/2018

I had made reservations online at a different hotel which was impossible to stay at. After cancelling I stopped at the Woodbury Perkins and they recommended Best Western Regency. I thought I could never beat my AARP pre-reservation price and thought this was $20 higher it was worth every penny. Location is great. My room had a refrigeration/microwave which helped with some dietary requirements-and a 24 hour Cub Food is on the other side of the Hwy 694. These are hugh benefits. But mostly the staff was friendly, professional, and the room was clean comfortable and very well maintained. I had breakfast every day while staying there and it was excellent a real meal-great selection of break food. I will be staying there and I highly recommend this hotel for health care professional like me and AARP members. (there is a guest laundry, clean excerise room and spa whirl pool)

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary Patel Manager Best Western Regency Inn

"I loved my stay at this place"

5
29/05/2018

I loved my stay at this place. It is one the best motel I've stayed at. Staff was amazing and had a very positive attitude. Breakfast was amazing. There also open space if you want to do the barbeque. Overall this place is 10/10.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary Patel Manager Best Western Regency Inn

"Customer Service"

5
24/04/2018

Amazing place, friendly and caring staff went above and beyond for each guest. Thank you to everyone at this property. Very clean property all throughout the stay. Breakfast was great. Would recommend staying here.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary patel Manager Best Western Regency Inn

"Not so great"

3
18/04/2018

I stayed here for a night while on business. I read the reviews and thought I would give this place a try. It is not the worst place I've ever seen but it is not the greatest either. The room itself is very gloomy. It was hard to feel comfortable and relax. The large mirror that is in the room that you can see from the bed was extremely dirty, there were finger prints all over it. Then when I went to call down to the desk because the TV remote quit working I noticed the big chunks of food on the night stand. Which makes me wonder how clean everything else gets. The smell in the room was not very pleasant. I'm glad I was only there for a night.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Basketball Mom~NJCAA Tourney"

5
24/03/2018

During my stay here for the the 25th NJCAA tournament in Danville, the front desk, breakfast crew and house keepers were all amazing! Very clean and updated establishment. Check in was smooth and very hospitable. Every morning the breakfast was delicious; from yogurts and muffins; juices and coffee to waffles, sausage, eggs, biscuits and gravy. When I would go down to breakfast, housekeeping would ask me if I would like them to clean while I ate! So thoughtful and kind! The pool and hot tub was a nice amenity as well! I would highly recommend this location and would definitely stay here again!! Thanks again for “the home away from home” atmosphere!

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary Patel Manager Best Western Regency Inn

"Relaxing weekend get away"

4
08/03/2018

I have stayed at this hotel twice now and have gotten the Jacuzzi suite both times. The room is very clean including the jets in the tub. The management is very friendly and even remembered me from my 1st stay. On our 1st stay we had forgotten something in the room and they even mailed it to us, we paid postage of course, but they were very accommodating The only complaint I have is not about the hotel but that there is very little as far as food options close by and no one delivers to the hotel. Will definitely stay again when I am back in the area.

Gary p, General Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary Patel Manager Best Western Regency Inn

"Very nice"

5
17/01/2018

This is a very nice inn...you can park out in front of room...doorway has the cutiest design...rooms are very spacious & good layout..room has micowave, refig, coffee maker, hair dryer..desk for paper work & relaxing sitting chair....great place to stay.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary Patel Manager Best Western Regency Inn

"Gordyville Winter National Tractor Pull"

3
12/01/2018

On Friday when we arrived I asked if there was any place close to eat and was told across the street was a decent restaurant. However she neglected to tell me that the restaurant closed at 8 pm. So we wasted half an hour getting to the restaurant to find it closed. The breakfast was good on Sunday. Hot tub was real nice after the long ride out there.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, gary patel Manager Best Western Regency Inn

"Pleasing Your Quest"

4
27/12/2017

Stays are very important to your quest who are on Business. We choose Hotels based on comfort, to be at ease during the entire stay. Housekeeping should be careful about what belongs to quest when moving things around.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, gary patel Manager Best Western Regency Inn

"Great Value Hotel in Danville"

5
07/12/2017

I stay in the Danville area about every 6-8 weeks. During that time, I have found the Best Western Regency to be a great value for the money spent. The property is well kept, clean, and inviting. The staff and on-site owner are interested in assuring my visit is comfortable and meets my needs. It is close to the places I visit, and convenient. My hotel of choice in the area.

Gary p, Manager at Best Western Regency Inn, responded to this review
Dear Peter Gustafson, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, gary patel Manager Best Western Regency Inn

"good value"

4
18/11/2017

room was clean and well furnished. in room jacuzzi very nice. very good breakfast. very friendly and helpful staff. indoor pool was very warm, quite refreshing. a great deal for the price of the rooms. would gladly stay here again in the future.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary P Manager Best Western Regency Inn

"Best hotel experience I've had in a long time"

5
14/11/2017

Our rooms were spacious, clean and very comfortable. It's probably the best rest I've ever had in a hotel. The staff was efficient, friendly and professional. I highly recommend the Regency Best Western in Danville, IL.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, gary patel Manager Best Western Regency Inn

"Good hotel BUT"

1
13/11/2017

Stayed overnight very clean Hotel a couple things wrong the computer chair was loose need to be tightened and the towels were like sandpaper other than that the rooms were clean staff was very professional. I'm leaving they accuse me of stealing to towels and a face cloth. Charge me $25 for the honor of these great 10 and sandpaper that I wouldn't use on my car that clean it. As far as I'm concerned the couch me because I stayed on my points if you stay there make sure you get a staff member to look down your room before you leave because they'll charge you for towels that you did not steal or one of their staff members stole and and reported it as you and make you pay for their towels very dishonest business

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 217-446-2111. Sincerely, gary patel Manager Best Western Regency Inn

"Best Western Regency Hotel, Danville IL"

5
06/11/2017

From the moment we checked-in we were impressed with the service and cleanliness of this hotel. The staff was extremely attentive and the lobby and room were very tastefully decorated, modern and immaculately clean. We had a wonderful breakfast in the morning and the attendant was available to answer any questions. He was very affable and made us feel very welcome. A+ experience and we plan to stay at this hotel in the future when we are in the area and at Best Western as our first choice in the future.

Gary p, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, gary patel Manager Best Western Regency Inn

"Excellent service and quality"

5
08/10/2017

This is one of the best motels I've stayed in. Staff was very friendly, helpful, and had a very good attitude. The internet was very fast and range was excellent but the network coverage was poor for my cellphone inside the building. Food was very excellent too

Gary p, Manager at Best Western Regency Inn, responded to this review
Dear William Noben, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, gary patel Manager Best Western Regency Inn

"Great Hotel!!"

5
08/10/2017

Everything about this hotel was very inviting. Staff was very helpful and the room cleanliness was excellent. I would definitely recommend this hotel to anyone in the area!! Overall look of the property was very clean

Gary p, Manager at Best Western Regency Inn, responded to this review
Dear William Noben, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, gary patel Manager Best Western Regency Inn

"Five Stars For Industry"

4
03/10/2017

A very neat, tidy, and meticulous hotel. It is utterly clean. Our room with a king-size bed was huge and bright! The recliner in the room was enjoyed. The general accoutrements, however, were not upscale. The common areas like the reception cum breakfast room were dull. The hotel needs color and cheer. The greetings on arrival were warm and goodbyes were sincere. The staff works hard in maintaining the property. For this, I give them 5 stars for a 3 star property.

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary patel Manager Best Western Regency Inn

"Excellent"

5
20/09/2017

Excellent stay. Would use this hotel as my go to hotel whenever I am in the area. The staff is exceptional on exceeding your expectations. Breakfast was well presented and fresh. Did not use pool due to time constraints.

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, gary patel Manager Best Western Regency Inn

"Decent value"

4
11/09/2017

Nice staff and clean rooms. Good for an overnight stay. Smaller than average breakfast area but still quality. Only downfall was 1st floor rooms have to walk around outside of building to get to pool or lobby/breakfast area. Not a big deal but people who request first floor should be aware. Internet connection did not work when standing right outside room on 1st floor and was weak in the room. Again, if short term stay, very good value.

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, gary patel Manager Best Western Regency Inn

"Noisiest Location in Danville"

1
06/09/2017

This review is more on the location than the hotel. So if you plan on staying in any of the 4 or 5 in this location, beware. There is a CSX train hub a stone's throw away from this hotel, along with the other 4 or 5 surrounding hotels. If you are not a very heavy sleeper, you will be awoken many times in the night by excessive train horns that blast 4 - 6 times every 45 minutes or so all through the over-night hours. I recommend you stay elsewhere if possible.

, Manager at Best Western Regency Inn, responded to this review
Dear Helen Billingham, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 217-446-2111. Sincerely, gary patel Manager Best Western Regency Inn

"Good night sleep"

3
03/09/2017

It is amazing the differences within the best western chain. Some hotels are in the upper tier in my reviews and then there are the ones like the Regency Inn. The room was OK and the beds comfortable but it just seems a bit dated. All in all I had a good night sleep(and that's what I was there for). The breakfast was a bit sparse (no eggs when I got there) but I found enough to eat.

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary p Manager Best Western Regency Inn

"Cold hot tub"

3
28/08/2017

Hot tub was set at 83 degrees according to staff member. Was not willing to turn it up so we could enjoy our stay for our son's birthday. Our main purpose for the stay was for the pool and hot tub. It felt like pool water cold.

, Manager at Best Western Regency Inn, responded to this review
i am sorry but it is always over 90 do.

"Good clean room at a decent price."

5
15/08/2017

Very clean and pleasant looking location. The room was clean and comfortable, and the price was reasonable. Breakfast was good with a lot of choices. The staff was very friendly and made us fell welcome.

"Pleasant stay, good breakfast"

4
04/08/2017

Rooms were clean and just remodeled, choice of soft or harder pillows in comfortable bed, staff was friendly, good hot breakfast buffet. Lots of restaurants close by, close to the highway, no elevators. Would stay here again

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary P Manager Best Western Regency Inn

"Great place to stay!"

5
29/07/2017

Great place to stay! We actually never used Best Western in the past. We found one while travelling and had a great experience. Now we are hooked on Best Western stays. It will be our first choice. Rooms were very clean. Their delicious Breakfast was a great way to start each day!

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary P Manager Best Western Regency Inn

"Good Value"

4
25/07/2017

This was a good value for the money, it's not fancy but clean and functional. If you are really fussy this place is not for you. if you like a clean room at a good rate with good service. Then this is the place.

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, gary patel Manager Best Western Regency Inn

"Great accomodation"

5
23/07/2017

Very good stay. I will return again for sure. Great staff, affordable room for the value, nice breakfast selection. The location is convenient off interstate. There is evidence of improvements from last time I stayed. Must be under new management...hopefully it stays this way

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary P Manager Best Western Regency Inn

"great room"

4
23/07/2017

Rome was great almost seem like new breakfast was really good and the lobby was very clean I didn't swim because the pool was cloudy. but the hot tub was nice the staff seemed very accommodating. I would go again for sure hopefully they fix the pool.

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary P Manager Best Western Regency Inn

"No inside hallway on first floor"

4
21/07/2017

There was no inside hallway for the first floor. Had to ho outside to get to the lobby, pool and breakfast. There is no cover over the sidewalk so you are in the elements. The staff was very friendly and the rooms were clean

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary P Manager Best Western Regency Inn

"Stay away"

1
17/07/2017

When we attempted to check in, we had 2 reservations within a block of 25 rooms for the weekend, we were told that one of our reservations had been cancelled 2 days prior. We did not cancel and when asked who cancelled it, the staff did not know. In fact they said it was not their problem. When the woman at front desk was asked to get the manager, she stormed out of the area, slammed the door and we could hear her asking for the manager to come. When the manager, Gary looked into the issue, he again said nothing they can do since someone cancelled. Seems to me that the policy to cancel should require a confirmation number. Anyway, he said that he could get us in a king room Friday night but no guarantee that a room would be available Saturday night. Well, we had just driven 10 hours and were tired as 2 of the guests with us were in their 70's. So, we accepted the offer. When we got into the rooms, they were non-smoking.....yeah right! They were disgusting, smoke smell and musty. I mentioned this to Gary, he said that they were non-smoking and no one has ever smoked in them. As we settled into the room, we noticed the sink would not drain then discovered the remote for tv didn't work. At this point why even complain as there would be no resolution. On Saturday morning, Gary called me to inform of a room that suddenly was available for that night, it is not a double queen as we had reserved but it was a room as we did not have one. We accepted and moved to the room on the second floor. This room was better, less smoke smell but still musty. The ice machine on the second floor was out of order. Coffee pot did not work in room. Could not wait to leave.

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. But look at this way if we kept 25 room than why we will cancel your room and we still had you room as walking and accommodat the group RATE isn't it grate. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 217-446-2111. Sincerely, gary patel Manager Best Western Regency Inn

"Dissatisfied"

2
16/07/2017

The water pressure was bad the tub made noises when turning off the water the pools water looked muggy it was overall not a great place or hotel to stay in the place has made me not want to return to a beat western

BestWesternHotels, Corporate at Best Western Regency Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"personal"

5
07/07/2017

I have answered all you redundant questions. I have nothing further so say, but I'll repeat it for you: Quality and service pleased me. The only unpleasant part has been this survey. I will not be traveling that way in the near future, but would stay there again. This was my second stay.

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, GARY P Manager Best Western Regency Inn

"My stay at Best Western Danville, IL."

5
04/07/2017

Great location, staff, and easy entrance and exit. Breakfast was great, wide selection. I will mention this BW to friends. I was surprised how close it was to amenities. I was able to gas up as I was leaving Danville.

, Manager at Best Western Regency Inn, responded to this review
Dear Jacob Waters, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Gary Patel Manager Best Western Regency Inn

"Excellent Service Given"

3
29/06/2017

Stayed at the Best Western Danville Illinois Regency tonight. It is a basic Best Western not recently renovated. It is a lot of little things that can add up here, such as missing door hinges. It looks like they are planning to do a big renovation soon. But they did upgrade us from the price of two queens to a king suite for a total of $85 including tax. That's a pretty good value. The second-floor room was a little musty and smelled like it had smoke from the past but it was not very strong. Keep the fan on low for circulation and it's fine. May need to change out of bedding and pillows. King bed and was in separate room. Tight fit for all the furnishings but still worked. I like the mounted wall lamps on either side of the bed. I hear the train horn at 12:44 am. The towels were a little scratchy from being old where the nap is gone but the bed was comfortable. Breakfast was better. My youngest son liked the little disk sausage patties and the cinnamon rolls. I liked the way the pre-made eggs were in the shape of the small egg making them easy to eat. The hash browns were good. The biscuits and gravy were also good. Less choices than some other places but they did well with the selections they had. One very positive thing. They made special accommodation to let me park my long trainer right next to the covered office canopy. The lady at the front desk was superb all around and should be given a bonus for all of her help to us.

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. again we are working to get it batter than before please allowed us to finish one by one Sincerely, Gary patel Manager Best Western Regency Inn

"Best Western Regency Danville, Illinois"

4
27/06/2017

Good hotel for the price. Clean hotel with nicely appointed guest room. The recliner is a nice touch. The only negatives are there are no restaurants near the hotel and it's not close to anything in Danville.

"We would definitely stay here again."

4
26/06/2017

We stayed here one night on June 23rd. We booked in advance and was very pleased with our stay. James at the front desk was very friendly and helpful getting us all checked in. Our king room was non smoking, and while not overly large, it was extremely clean. We had everything we needed except not a pot to go with our coffee machine. No worries, I got my coffee the next morning when we went down for free hot breakfast. They had all the usual cold fare, cereal, muffins, bagels, fruit, juice, etc, plus hot buffet which was sausage patties, egg patties, and hashbrowns. The only thing I might have changed was the buffet food could have been hotter. My husband likes using the waffle machine and making his own waffle. All in all, we had a great experience. Ninety per cent of places to eat you have to go back into Danville to. This motel, while convienient to the interstate, is not convienient to eating establishments. James from the front desk went so far as to get me a fork out of the cupboard after hours, for food I had in my room not from the motel. We will book here again when we are passing thru on I-74.

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. we will continue the service ans keep up with all required standard. Sincerely, Gary Patel Manager Best Western Regency Inn

"Very nice"

4
23/06/2017

Lobby smelled very nice and fresh. The staff was very friendly. Our room was very clean. The recliner chair in the room was comfy also. The breakfast they serve has lots of options to choose from. The motel was easy to find. We would stay here again

, Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Lower end"

3
18/06/2017

The hotel looked very dated. When we went upstairs, the hallway reeked of cigarette smoke, the smell permeated the entrance area of the room. The pool was murky,we were afraid to go in. The breakfast eggs tasted reconstituted. No real butter.

, Manager at Best Western Regency Inn, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 217-446-2111. Sincerely, Gary patel Manager Best Western Regency Inn

"Good Resting Place"

4
02/05/2017

- Friendly and helpful staff - Clean and inviting, inside and outside - Easy on and off the highway - Quiet and well-maintained rooms - Not much choice for restaurants/meals - Reasonable variety for breakfast

"Really nice rooms"

5
01/05/2017

These are bigger than average rooms. Our came with a very cushy rocker/recliner that was really comfy. We also had a fridge and microwave which came in handy. The beds were very comfortable and pillows were nice. The shower was the best I've ever had in a hotel. It was higher than most and also was like a rain shower which was nice. I'd would definitely stay here again.

"Danville Best Western"

5
10/04/2017

Great service the price was right. Helpful staff at check in and chk out was a breeze. Highly recommend this place I recommend you contact the hotel directly to cross reference the rate given by a service place. Some times you can get a better deal, not always, It is wort checking out anyway. Lon Krueger

"Best Western Review"

5
03/04/2017

I also stayed at a Super 8 Motel during the same travel weekend. If I had known there was a Best Western in the area I was travelling to after Danville, I would have cancelled my reservation at the Super 8 and travelled 14 miles beyond exit 66 on Indiana's I 74 to stay at another Best Western

, General Manager at Best Western Regency Inn, responded to this review
KarenKV8364GO Thank you for sharing your experience with us. We are so happy to hear you enjoyed your stay at the Best Western. I am happy to hear you like the Best western as your preferred hotel and we thank you for choosing Best western. We hope to welcome you back again soon.

"Pleasant stay"

5
02/04/2017

Attractive, well-run hotel with good bed and nice breakfast buffet. Includes small indoor pool, wi-fi in rooms, friendly folks, and reasonable prices. Would definitely stop here again. We did enjoy a laugh over the small microwave with directions in French!

, General Manager at Best Western Regency Inn, responded to this review
819brendat, Thank you so much for taking the time to share your experience! I am so pleased to learn that you had Pleasant stay with us. We look forward to welcoming you back soon! Regards, General Manager

"Caring Staff"

5
24/03/2017

GREAT staff, great room, reasonable. Staff made you feel comfortable and at home. would highly recommend this location. Nice breakfast, nice pool, very comfortable beds. I am not sure what else to say about this place. Enjoyed it.

, General Manager at BEST WESTERN Regency Inn, responded to this review
Stacie F, Thank you for sharing about your experience with us! We are excited to hear that you enjoyed everything and we hope to see you again! Best regards, General Manager

"Great place to stay."

5
20/02/2017

The staff was kind and helpful. We had no problems checking in. The room nice and clean. The decor has been updated and the bed was comfortable. Breakfast was good. We had no issues during our stay. Will definitely be staying again.

"Comfortable room, reasonable price"

4
23/11/2016

Easy to find location with a comfortable room at a reasonable price. Not much of a tourist area but not a bad neighborhood. The breakfast was hot and maintained throughout the morning. Note some rooms were upstairs without an elevator.

"one of the worst"

1
07/11/2016

The lady at the front desk was so nice to us, but i have to write an honest review. Upon arrival on a very late Friday night, one would want to just fall into bed and rest. Luckily, before i did, i inspected the bed sheet. It had a HUGE YELLOW stain! immediately notified the lady at the front desk and the bed sheet was replaced. Still cannot imagine myself sleeping in it. Pretty disgusting. I feel sorry for the old lady from the front desk who repeatedly apologized. I slept will all my clothes on that night. I also lost sleep from the train noise. i didn't realize the railroad tracks were so close to this hotel. I had two nights paid at this hotel, but decided not to use the second night. i got a room elsewhere clean and quiet. I'd rather lose that money than lose my sleep. i cant get that yellow stain off my mind. i cannot tolerate something like that.

"Crackhouses Seem More Attractive"

1
17/10/2016

First of all I got bed bugs from staying here. The place has an odor about it. Not all electrical outlets worked. My room's deadbolt lock was broken. The stairwell access lock was broken, allowing anyone access into and out of the building through the stairwell. The ice machine was broken. Only one person working at night when checking in; can take a while to check in if the person is on break or doing something else. The TV image quality was terrible; it looks like a pirated cable feed. The sausage for breakfast was delicious though... I did not want to find out where they got the meat.

"It was a very clean hotel."

5
21/08/2016

I really liked the hot tub that was in room 115 and I would recommend this to my family and friends. Everybody was very courteous to me. The staff was kind to me and my boyfriend. I enjoyed the hot breakfast and the free WIFi.

"Terrible Experience"

2
08/08/2016

We, my husband, granddaughters and I, stayed here the last week of July. Staff was not friendly but no unfriendly, they were just there. The breakfast bar was sparse, which is fine because it it not intended to be a five-star restaurant. The security bar on our door was hanging on by a thread and the dead-bolt lock was broken. The beds were like sleeping on boards. Room service showed up the first morning at 7:30 while my husband was in the shower and they proceeded to push open the door so hard that the security bar broke more, they came back at 8:30 when we left for the day. The next day we put the "do not disturb" sign on the door during shower time and removed it before we left for the day, before 9:00, the room didn't get cleaned. The same thing happened the next day. I carried to the office: three bags of trash and dirty towels for four people. I brought back: trash bags, towels, coffee, toilet paper, and cups. No one offered to carry it for me, however, they told me I left the sign on my door both days, all day. I told them I know for a fact that it was removed before 9:00 each day, they said the maid said we didn't and there was no reason for her to lie. I guess I do have a reason to lie. The only reason we booked here is because the BW in Hot Springs, Ar., The Winner's Circle, is fabulous and we figured this place would be. There are several hotels in the same area, book at one of those instead, save yourself some grief.

"Nice Rooms"

4
04/08/2016

Our room was clean and the beds were comfortable. The pillows weren't those lumpy blobs, but supportive and decent. The staff was friendly and courteous. When we checked in the front desk staff really talked up their breakfast. He said we didn't want and they got great reviews about it. Unfortunately I didn't get that same breakfast experience. There were a few limp greasy sausage patties, what appeared to be scrambled egg bits, and an empty hash brown container with grease. There some prepackaged pastries (tasted as if frozen then thawed), boiled eggs, yogurt, cereal, Saran wrapped cold biscuits, cheese slices, and packets of oatmeal. Had I not been sold on a "rave reviews" breakfast I would have been okay with this minimal spread. Despite this bump, the rooms are nice and clean, the price is good, and I'd stay here again.

"Going to the Races!"

4
03/08/2016

Our room was clean, roomy and had some updates. Our room was on the lower level with a parking lot entrance which dates this hotel. You have to walk around the building to get to the lobby. Hotel breakfasts always leave me mostly dissapointed.

"WOW!"

5
30/07/2016

This best western surprised us. Clean, updated, and especially the free breakfast! The breakfast had a wide variety, from eggs and sausage (that were actually good treating) to gluten free! The breakfast area was clean and packed with fresh food! Kudos to the lady who was in charge of breakfast service! I believe her name is Pepper (fitting name!). She was very nice, very personable, superb customer service! If we're in the area again, we'll be back!

"Too tired"

3
20/07/2016

After 8 hours on the road with a 3 and 7 year old, I was exhausted and wanted to sleep. The kids went to the pool with o=my step-daughter while I was trying to find something to eat, which is a challenge when one know nothing about where you are. The ice machines were out of order and ice was handed out (a couple of cups at a time) at the front desk. Overall it was OK, but petty things were annoying.

"Nice, Clean, Smelled Good,Comfortable."

5
11/07/2016

We like to use the Best Western because they have a really nice breakfast and are usually very clean and friendly. This one meets the standards for Best Western. WE will definitely come back here. It is not close to the highway, so not much noise, there is a train track somewhere, but we were not bothered.

"Staying with people who care"

5
06/07/2016

I dropped my checkbook, with some cash, in the room, as we were leaving, but didn't realize my loss for several hours. Six hours later, after the initial panic, I called the hotel and was told that the items had been found by the housekeeping crew and they would be secured in the hotel office until we could return. Four days later, on our return trip, I reclaimed the lost items, totally intact. When we returned home, there was a telephone message from the hotel manager, telling us that the items had been found. That call was within 2 hours of our initial departure.

"Great stay"

5
08/06/2016

It was an excellent stay here and great rooms as well. Breakfast was good as well. If you're looking for a great price for great room then this is the spot!! Also the manager Mally was an excellent front desk lady. We were welcomed well and no problems whatsoever. It was an excellent stay, thank you!

, General Manager at BEST WESTERN Regency Inn, responded to this review
We enjoyed reading about your experiences at our hotel and thank you for your great review. Our staff truly enjoys what they do and your kind acknowledgement is appreciated. We hope to welcome you back again.

"Hotel was ok"

3
05/06/2016

The room was clean and bed was comfortable. But room was somewhat run down. Also location was not the greatest as the train tracks were close and trains seem to be going by quite a few times during the night. Breakfast was good. staff was helpful.

, General Manager at BEST WESTERN Regency Inn, responded to this review
Thank you very much for taking the time to review our hotel! I am very sorry about train noise and the hotel room were not up to expectation. We strive to provide the highest level of care and service, and I will most certainly take this review into consideration.

"Best beds and showers in town!!"

5
29/05/2016

We always stay at this hotel on our way to Maryland, as it sits right on the time change line so when we start our next day it is in the new time zone. The MAIN reason we stay is due to the great sleeping beds, super water pressure in showers and the amazingly friendly staff here. The hotel is older but just remodeled so it's better. And it's prices of great value.

"Horrible Hotel"

1
09/05/2016

This hotel is nasty and needs a whole upgrade. We will never stay there again. The mattress felt like it was 100 years old. The rooms are outside and the door did not shut all the way. I felt unsafe. The room stunk. Terrible experience.

"Very helpful especially after hearing "no room at the inn""

5
26/04/2016

Arriving after a long day of driving, the hotel down the street could not honor my reservation. Michael, at Best Western did everything in his power to help me out! What a wonderful relief! Very kind, accommodating and helpful when u need it most! Thank you!

"Great experience"

5
15/03/2016

Definitely would recommend this hotel to anybody. The room itself was comfortable and felt just like home. The bathrooms were clean, the breakfast was well made. Hot fresh made hash brown and sausage was great.

"Great Value!!!"

5
13/03/2016

Very happy to stay at this hotel!. The rates were a good value to stay Rooms were very good. we enjoyed pool/hot tub. Hotel rooms were very clean. Personnel were very friendly. Breakfast was very good. We would definitely stay here again.

"Overcharged for Little Satisfaction"

1
10/03/2016

Best Western seemed like a good place to stay. The pool and hot tub were very nice. When I asked the room service to come back, they refused to come back. They claimed that we refused room service. Then they hurried us out of our room the next day. The laundry service was closed at odd hours. You never know when they would be available. On top of that, I was charged for bed sheets for no good reason at all. Breakfast also was luke warm at best and had no real options.

"Lovely Room :-)"

4
05/01/2016

It started with great customer service ~ Maly @ check-in and smiling Rachina @ check-out were both helpful. Room #119 was spotless & updated w/flat screen TV, fridge/micro. Triple sheets on super comfortable bed with fat, fluffy pillows. Hot shower with great water pressure. Lots of easily accessible outlets on the base of the desk & night stand lamps for chargers, laptop, etc. Free wifi was a little slow in the evening but happily it was lightening fast next morning. Drive right up to your own door, making it so much easier to load/unload luggage & cooler. Saw an elevator in the entrance for second floor rooms. Didn't partake of continental but it looked appealing. Would definitely stay here again although I did hear the trains mentioned by another reviewer.

"great place to stay"

5
21/11/2015

The staff is friendly and makes sure you have everything you need. The rooms are clean, the best sleep ever with the bed. The internet is high speed at all times no mater how full the hotel is and was able to downstream video on my laptop

"Renovated "

5
10/11/2015

We hadn't stayed in this particular Best Western for a few years. Our room, the guest, and breakfast areas appear to be recently renovated. Room was very comfortable and quiet. Staff was also friendly. We did not use the pool during our short stay.

"Pool and Hot tub can't see the bottom"

1
28/10/2015

The room was on the ground floor, could hear trains all night long. The window was not locked when I arrived, had to lock the window. The door handle was loose as if it was worn out, asked why I could not get in, told to lift up on the door. Did not sleep well. Was going to relax in the hot tub, you could not see the bottom of the hot tub appeared to have a green tint to it and the pool was the same way. Breakfast was good, had a waffle and sausage. The room smelled musty. Phone went dead. Had to keep it plugged in.

"Horrible, dirty, overpriced."

1
26/10/2015

Overpriced. Room was outdated for price. Could have stayed at Hampton Inn for a little more. Room dirty, furniture old and damaged. Had to park away from room next to dumpster. Did not try breakfast. They need to knock building down and build new.

"“Exactly what I expected"

5
26/10/2015

This hotel is a very good place to stayThis is a great motel. It is easy to get to off the interstate. The beds are particularly good and room are clean goodThe breakfast was goodWe stayed only one night and were very comfortable in a room with one king size bed.

"Bad first impression"

3
19/10/2015

The rooms at this motel are fine and the breakfast was sufficient but the wifi availability is terrible. In addition, I had to stand by the lobby front door or go outside to keep my cell phone calls from breaking up or dropping as did others in our party. Also, the bathroom door automatically closes unless you prop it open which is often annoying. The worst thing was that the front desk staff recycles the little paper card holders for the keys to your room. They have handwritten the room number and the internet password information on them and when you check out they re-use them for the next person who stays in your room. You can image how worn and dirty they are and that's the initial impression you're given when you check in and they hand it to you. As the saying goes, "You never have a second chance to make a first impression."

"Love the staff”And clean"

5
15/10/2015

A little pricey for a Best Western....but, as they say "you get what you pay for" andThe hotel and my room was very clean. The staff was also very friendly and accomodating.so we stayed at BW. A delightful experience we well be bcak.....

"Rates too high"

2
09/09/2015

I stayed over the Labor Day weekend. The rate was 131.00 with a discount. The room was mediocre, nothing special. It had a king bed, fridge, and crickets. Too much money for a room. The pool looked nice.

"Excellent upgrade !!"

5
09/09/2015

New owners have gone above and beyond the hotel changes are excellent and price is perfect for this size of a hotel! Not just a slap of paint on the walls but a well done redo of our room, the lobby and breakfast area. I wish the breakfast area had a little more to offer in real eggs etc but for free what was offered was OK. Happy to come back for sure. The jaquzzi was great in the room, the pool has been redone and is wonderful! Best of all parking in front of the room door!

"Caring staff wanting to help guests"

5
20/08/2015

Clean room, good free breakfast, easy parking, great swim pool and jacuzzi, wake up calls, professional staff. Gave good advice about restaurants and activities. But best was Maggie who works at night and prepares breakfast. I woke up at 3 AM In terrible pain from sore throat. Maggie got me orange juice, salt (that I could use to gargle) and was totally helpful. Brekfast started at 6 AM, but when we left earlier, she let us get coffee. I had a problem with the phone, in the room, and they fixed. The tough part is that the phone service is erratic, and the Internet is not always working. But they will totally try to help you get what you need.

"family...nice and clean"

5
11/08/2015

Great Staff, Great breakfast. Great beds, is awesome. The pool area was my favorite. It is mostly occupied by families with small children during the day.. nice and clean i well be back to next ye...I am totally coming back here with more people!

"Fantastic!"

5
31/07/2015

Exceptional staff friendly and knowledgeable! Room was very clean breakfast and common area atmosphere was extremely pleasant at 7am due mostly to the staffs attitude nothing but smiles from them AND guests would definetly recommend and we will stay here again without question!