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Vorteilscode

Best Western Plus Hotel Dallas I-35 at Walnut Hill, Dallas

11069 Composite Drive, 75229-4542, Dallas, United States - Siehe auf einer Karte
Best Western Plus Dallas I-35 at Walnut Hill - Aussenansicht Das Best Western Plus Dallas I-35 at Walnut Hill ist ideal in Dallas Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Best Western Plus Dallas I-35 at Walnut Hill ist ein Geschäftshotel der Mittelklasse, mit attraktiven Firmenpreisen und lokal vereinbarten Preisen für Geschäftsreisende. Das Hotel bietet ein kostenloses warmes Frühstück, kostenloses High-Speed-Internet sowie kostenlose Orts- und Ferngespräche. Wichtige Fernverkehrsstraßen im Raum Dallas / Fort Worth sind gut von hier zu erreichen, und die Innenstadt von Dallas ist nur 7 Minuten entfernt.

Best Western Plus

Hotel Dallas I-35 at Walnut Hill

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Gebildet aus de 425 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
185
Sehr gut
110
Befriedigend
74
Mangelhaft
36
Ungenügend
20
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
30
Familie Familie
124
Geschäfts-<br>reisende Geschäfts-
reisende
183
Paare Paare
54
Reisen mit Freunden Reisen mit Freunden
22
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Not a "plus" level hotel."

3
Global241020, Baghdad, Iraq 30/11/2019

Missing amenities, phone not working so we could call the front desk (had to look up the hotel number so we could call them to report missing amenities). Average Best Western. Not a Plus level. Staff could use some training.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback. We appreciate you as our guest. We strive to provide superior service and security to each and every guest. Please accept our sincerest apologies for any issues you may have encountered during your stay. We hope you will give us the opportunity to show you the utmost hospitality in the future Have an AWESOME day and thank you for your loyalty to the BW brand. :)

"My Stay"

5
Gwen i, Atlanta, Georgia 17/11/2019

I absolutely love Ms Cheryl & Me Kevin. The entire staff is amazing & has been from the moment I first wheelchaired into the establishment. I refuse to stay anywhere else when I'm scheduled for chemo.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback and AWESOME rating. We appreciate you as our guest. We strive to provide superior service and security to each and every guest. We're glad you have enjoyed your stay and KNOW that we are at your service. Have an AWESOME day and thank you for your loyalty to the BW brand. :)

"Great Stay and Breakfast"

5
ksandifer56, Shreveport 14/11/2019

I was checked in very quickly. Nobody to take bags, but I managed bags to room. Full breakfast every morning with every tasteful morsel imaginable. Manager also knew everybody by first name. Manager went out of her way when my blood sugar went below 70.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for the AWESOME rating and review from your recent stay. We strive to provide superior service and ensure all of our guests have a pleasurable stay. We always want you to feel welcome. We appreciate you as our guest. Again, thank you for choosing to stay with us and your loyalty to the BW brand. We look forward to your next visit.

"Surprisingly Great for Price and Area"

5
alsieffe, Cypress, Texas 11/11/2019

Surrounding neighborhood might not be the greatest, but hotel lot safe and secured by patrol. Staff was super friendly, hotel was clean and modern, bed was comfortable, and breakfast was pretty good. For the price, the stay was great! Also right down the street from Gas Monkey Garage.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback and AWESOME rating.. We appreciate you as our guest. We strive to provide superior service and a pleasurable stay for every guest every time. Thank you for choosing to stay with us and we look forward to your next visit.

"Stay had the potential to be good -- but it wasn't at all :("

1
jm2015number1, Portland, Oregon 30/10/2019

In order to prepare for my stay I had called the hotel directly earlier in the week to confirm my reservation as well as a couple of specific requests (a single top sheet & fan/sound machine) to be left in the room prior to my arrival. Upon check-in I verified that the requests I had made by phone earlier had been noted on the reservation & had been completed. I was told that the requests were in the reservation notes & the items had been accommodated. When I finally reached my room I found that nothing had been done as previously requested. The day of travel had been very long and arduous so I chose not to call the desk at that time but intended to deal with the situation the following morning. When I attempted twice the next day to address my concerns with the front desk, no one could be found. Rather than waste any more of my time I decided to address the issue later in the day or the next day as I was scheduled for meetings and would be coming/going from the hotel. Following my meeting the next day I arrived back at the hotel which was completely black and in the dark except for a couple of emergency lights in the front lobby. An EF3 tornado had touched down just prior to my returning (I had been stuck in traffic on the interstate that the hotel faces). The front doors of the hotel had been propped open and no one was at the front desk to address my previous concerns. The police had changed all flow of traffic for safety & to deal with looting & other crime in the immediate area (the hotel sits between a seedy nightclub & the interstate -- I didn't know that when I booked). Obviously the earlier concerns I had were no longer as important as the tornado watch continued through the entire evening and much of the night. Having medical equipment that requires power created a medical emergency for me and the limited amount of information I could obtain early the next morning indicated that the hotel would likely remain in the dark, without any power, for several days, maybe longer. As soon as I was able to change my flight reservations I checked out early that morning to make my way to the airport. No one was again at the front desk so I left my room key with room number on the front desk in as inconspicuous place as possible. The building had not been secure since power was lost. The doors remained propped open and the stairs were also unsecured as they were the only access to the floors with rooms. I waited several days before attempting to contact the hotel which remained unsuccessful as their phones are powered by electricity as well. As a Diamond Reward Member with Best Western (BW) I contacted corporate directly to dispute charges that were in error (I had been overcharged for an extra day, not including the day with no power or security) & had also requested reimbursement consideration due to the loss of almost $100 of groceries that had been purchased for the entire planned stay. When the actual charges and credit were posted to my bank account I noted that no consideration had been given to the day of no power, nor had any reimbursement for loss of food occurred. Again I contact BW customer care to discuss the status of the claim I had filed. I was informed that because I was on the premises (where are you going to go when there are tornadoes happening all night?) the hotel could charge me. Irrespective of the fact that no amenities were available, nor where there any employees accessible (those that did manage to show up for work turned around & left as soon as they arrived). Additionally, it was my tough luck that I lost $100 of food. The only "compensation" offered me was a measly 8,000 points. Not! The icing on the cake was when I was informed that I had been contacted by the hotel both by phone and email. I'd like to know who it was they called and emailed! It wasn't me. It was pitiful that I had to persist every few days in order to get the initial overcharging credited to begin with, but the slap in the face about the charges for a night that had no access, power, or security is an abomination. So much for being a long time loyal customer. If the hotel management is so willing to lie about their communication & unethical in compensating guests who clearly had no other safe options, then I'm not certain I want to continue doing business with BW. The VERY LEAST the hotel or customer care could have done was to have either authorized a credit for that horrific night or compensated 20,000 points for use in the future. No one likes a natural disaster. I'm grateful no one was killed and the hotel wasn't demolished. There was a 3-story concrete building on the other side of the freeway that was destroyed. That is why the business has insurance -- because if you want to be in business, and do right by your customers, there is a right way, and a wrong way to handle situations such as these. Sadly, that does not appear to be the modus operandi. My apologies for this lengthy review. You know what they say, "Buyer beware."

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Mrs. Munsey, We thank you for your valuable feedback. We are sincerely sorry that your experience while visiting with us was not the best. The tornado which hit the NW Dallas area on October 20, 2019 devastated the area and unfortunately each of our guests were affected. Your correspondence with Customer Care is noted and you have been compensated with credit for the night of the storm accordingly. Please contact me directly @ 972-484-6557 if you are dissatisfied with the compensation given. I will be more than happy to assist you any way I can. We strive to offer superior service to our guests and would like the opportunity to satisfy you. I look forward to hearing from you soon.

"Quite stay "

4
Okiedevildog, Oklahoma 27/10/2019

Recently renovated hotel, easily accessible from the interstate with plenty of parking, even if pulling a trailer. Check in was quick and front desk staff was friendly. Our room was nice and clean, comfy bed, mini fridge, couch, nice shower. Our only issue is the room doors slam shut so that was annoying but overall a pleasant stay.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback and great rating. It is our goal to provide superior service to all of our guests. We appreciate you and your patronage. We thank you for your continued loyalty to the BW brand and look forward to future visits.

"Not very welcoming"

2
User 23/10/2019

Front Desk clerk didnt saying hello, seemed annoyed that he wasnt able to leave his 3-11pm shift because he couldnt find his reliever. Decides to finally check us in but not without sighing first & taking his time. Does not say a single word expect ask for a last name. Then the 2ne clerk takes over, doesnt say a word. Then tells us only that the side doors are for exits. He does not let us know what time check out is, what breakfast hours are, if the pool is open, nothing! Then on our 2nd day there we are rudely woken up my someone drilling something into our wall. No one informed us that there would be some maintenance going on, it lasted for 30 minutes. Also found items that did not belong to me in the restroom & fridge when we first got in our room.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback. We would llike to apologize for any discomfort you experienced during the C/I process. It is our sincerest goal to provide superior service to each and every guest. We hope you will surely give us another opportunity to serve you with the utmost of hospitality and graciousness as we offer you a 15% discount of our BAR rate on your next visit. Please contact the Hotel directly when making reservation to ensure your discount is applied. We appreciate you as our guest and your continued loyalty to the BW brand. Thank you for choosing to stay with us and we look forward to your next visit.

"Clean room, good breakfast."

3
O7950YPjoans, Scottsdale, Arizona 20/10/2019

We spent 2 nights at this hotel. Very friendly, efficient check in. We found the room to be very cold when we arrived. I turned the thermostat up to 80 degrees for one hour. It was still blowing very cold air, so I asked the front desk for help. I was told to turn up the thermostat and the room would warm up. We went to dinner and came back and it was still very cold. I reported to the front desk again and was again told that it would warm up. I finally had to turn the unit off and open the window to warm the room. We left the unit off until we were getting ready to check out. When I turned it back on as we were leaving, it was still blowing very cold air. We reported the problem again at check out and were again advised to turn up the thermostat. Otherwise the hotel was very good.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback. We appreciate you as our guests. Thank you for bringing to our attention the delay in temperature changes that you experienced, We have made adjustments to our chiller system to accommodate temperature in a more timely manner. We apologize for any discomfort you experienced. We surely hope you will give us the opportunity to show the improvement with a future visit. Agsin, we thank you for your patronage and your continued loyalty to the BW brand.

"Great Location and Stay!!!"

5
Angie C, Deltona, Florida 20/10/2019

Great location and stay!! Nice office staff that was pleasant and easy to work with. Breakfast was great since there was a variety of hit and cold items to choose from!! Cereal, fruit, waffles, eggs and many other items on the breakfast buffet to eat.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback and AWESOME rating. We appreciste you as our guest. It is our goal to provide superior service to each and every guest. Thank you for your continued loyalty to the BW brand and we look forward to future visits.

"Not to good!"

2
User 03/10/2019

The staff was great! The problem was all the noise from the doors opening and closing all night long...Way to loud!!! Constantly being woken up! The smell on the second floor not so good to much pot smoking going on! To many loud people!

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback. We appreciate you as our guest. It was a pleasure having you visit with us. We regret you were disturbed by the partiers in for the Big Games. We'd like to offer you the opportunity to experience a pleasurable stay with us by offering a Manager's discount of 15% off your next visit. We strive to ensure each of our guest have an enjoyable stay when visiting with us. Please contact the Hotel GM directly when making your next reservation to receive your discount. Thank you for choosing to stay with us and we look forward to your return.

"Exceptional Hospitality"

5
User 21/09/2019

I was traveling for business after a long trip for medical reasons and had difficulty finding the place - tried stopping at a different location for help but that location was exceptionally rude. When I found this place I was greeted by an extremely pleasant gentleman who exemplified what hospitality is supposed to be. The room was comfortable and very well kept and most important bed was COMFORTABLE and room QUIET! I was worried about sound from the highway as my room was on that end of the building and to my surprise didn't hear a thing! My next stop for a conference at an 'upscale hotel' not so. Breakfast was good although only had the eggs.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback and exceptional rating. We pride ourselves in Southern Hospitality and try to show that we care to each and every guest we have. We appreciate you as our guest and look forward to your return visit. The team wishes good health to you. Now that you've found us, please know that we are here for any and all future lodging needs. Thank you for choosing to stay with us here at Best Western PLUS Dallas I-35 @ Walnut Hill.

"Our trip to Dallas"

5
602zoec, Midland, Tx, United States 16/09/2019

This was a very nice place to stay. The rooms are clean and comfortable. It was close enough to the venue we were going to. We were going to a Christian concert but found out it happened the night before the date on the tickets

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback and rock steady rating. We appreciate you as our guest and happy that you enjoyed your stay in spite of your concert disappointment. It is our sincerest desire to have each guest have a pleasant and enjoyable visit. We thank you for choosing to stay with us and look forward to your next visit.

"Very nice"

5
User 07/09/2019

Quite affordable, pleasant staff, pool, hot tub, nice breakfast. Everything is clean and properly maintained. I also like how insulated the rooms are. You cannot hear anything beyond your walls. I will be staying here again in the future.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you Bryan for your valuable feedback and rock steady rating. We appreciate you as our guest and happy that you enjoyed your stay. It is our sincerest desire to have each guest have a pleasant and enjoyable visit. We thank you for choosing to stay with us and look forward to your next visit.

"Excellent in every way"

5
dtroftheking2, Conroe, Texas 27/08/2019

The staff was top notch , very friendly, kind and helpful. Room was clean. Breakfast was fresh and delicious with lots of variety. Loved the coffee and ice cold fresh orange infused water that was available 24/7 and most of the time fresh cookies were out as well.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback and rock steady rating. We appreciate you as our guest and happy that you enjoyed your stay. It is our sincerest desire to have each guest have a pleasant and enjoyable visit. We thank you for choosing to stay with us and look forward to your next visit.

"Fabulous!"

5
Kristi D, schertz, Texas, United States 19/08/2019

Fabulous stay! The hotel staff were so very polite! They were always smiling whether it was the front desk crew or the cleaning crew. The sweet lady at the front desk even asked how my son's soccer game went when we got back. It felt like family.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you Kristi for your valuable feedback and rock steady rating. We appreciate you as our guest and happy that you enjoyed your stay. It is our sincerest desire to have each guest have a pleasant and enjoyable visit. We thank you for choosing to stay with us and look forward to your next visit.

"Great stay"

5
jdtatom, Buna, Texas 20/07/2019

2 week stay was great. Nice and clean property with a great pool. Secure and safe. Maid sercice was excellent and took good care of me during my extended stay. Great staff and overall great place to stay.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your valuable feedback and rock steady rating. We appreciate you as our guest and happy that you enjoyed your stay. It is our sincerest desire to have each guest have a pleasant and enjoyable visit. We thank you for choosing to stay with us and look forward to your next visit.

"Beautifully redone!"

5
Laura C, Clarksville, Arkansas 01/07/2019

This hotel was comfortable and beautifully redone! It is an excellent value! The staff was so very professional and helpful. I will definitely stay again and highly recommend! the location is also easy access.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your feedback and outstanding review and rating. We value and appreciate our guests as we work hard to make sure each guest enjoys a pleasurable stay when visiting with us. We are glad you made Best Western PLUS Dallas I-35 @ Walnut Hill your choice, We look forward to your next visit.

"Loved it"

5
User 10/06/2019

We had a great stay!!! Hotel is 15 minutes (not using highways) from downtown. Close to everything. We were very happy with the room and service. Bed was so comfy. We stayed for 5 days and they made sure to clean our rooms everyday. (Other hotels I have stayed at dont clean when you stay over) this is a great place we will return.

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your feedback and outstanding rating....we appreciate you as our guest. We work hard to make sure all of our guests are welcomed and enjoy a pleasurable stay when visiting with us. Again, thank you and we look forward to your next visit.

"Great rooms at a great price!"

5
RPMNashua_NH, Nashua, New Hampshire 20/11/2018

I greatly enjoyed my stay! As the cost of the room was low, my expectations were as well. When I arrived, I could hardly believe how nice the accommodations were. The room I had was quite large (e.g., it had a full size couch), it was very clean and very nicely appointed. The bathroom was large and very clean as well, and it was stocked with toiletries and plenty of fluffy white towels. The heating and cooling system worked well and the room was quiet as well. The free breakfast was quite good as well, and it even included some hot items, which many comparable hotels do not. The staff was very friendly as well. The only negative thing that I can think of to say is minor: some of the common areas were slightly shabby in places, but nothing really too noticeable. Value wise, this hotel cannot be beat! I have paid much more for hotel rooms which were not nearly as large or nice. This place is a gem - highly recommended!

Cheryl C, General Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Thank you for your recent stay.....we strive to make sure that each guest has a comfortable and enjoyable experience while visiting with us. We appreciate your patronage and look forward to your next visit. Again, thank you.

"Great place to stay "

5
O6876YZkevinh, Boston 09/11/2018

I spent a night here and the place look great and clean. The breakfast was good and the room is so clean and good. I wish I have more time to spent in Dallas. The bathroom is nice and the bed is so comfortable to sleep.

thewalnuth, Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Dear guest, thank you so for sharing your reviews about our hospitality services. We are glad to hear that you had good staying experience at our hotel. It was indeed a great pleasure to serve customers like you. Hope you will stay again at our hotel during your next visit to Dallas. Have a great day!!

"What a surprise!"

4
wtpoohb, Prattville, Alabama 04/08/2018

I wasn't expecting much. This hotel is sort of out of the way and is a little older than expected. It is fairly inexpensive too. I was thinking it wouldn't be a pleasant stay. I was wrong! The hotel was clean. The staff was very friendly and went above and beyond to accommodate our group. The breakfast was good and typical of what you get at other hotels. I'm glad we stayed here. I would definitely stay again if I was in the area.

Centerpoint_MGNT, Guest Relations Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Hello guest, we are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment. Such kind of candid reviews always inspire us a lot. We will definitely share your feedback with our staff members. Waiting to serve you again!

"Hotel is under maintenance !!!"

3
User 23/07/2018

Staff were nice, rooms were clean and cozy, had all the necessary items, bathrooms were also clean and had plenty of towels..etc Breakfast was good, not a large variety but it was ok. However, the third and fourth floor WERE UNDER MAINTENANCE !! Till 6 p.m. we heard all sorts of banging and drilling noises you could ever imagine (our room was in second floor). Thank God we booked for one night only. I would recommend this hotel had it not been for the maintenance so make sure you call first and confirm that it's over.

thewalnut h, Manager at Best Western Plus Dallas I-35 at Walnut Hill, responded to this review
Hello Hadeel H, thak you so much for sharing at our hotel and sharing your experience with us. You can rest assured as our construction work will be complete in few days and you will never get any inconvenience at our place during your next trip. We will love to welcome you again in the near future. Have a nice day!!

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