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Vorteilscode

Best Western Plus London Croydon Aparthotel, Croydon

2 Dunheved Road South, CR7 6AD, Croydon, Great Britain - Siehe auf einer Karte
Best Western Plus London Croydon Aparthotel - Außenansicht Das Best Western Plus London Croydon Aparthotel ist ideal in Croydon Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Unser Dekor nimmt Sie mit zurück in die nostalgische Ära der Innovation zu Beginn des 20. Jahrhunderts, als Croydon ein wichtiges Industriegebiet war. Bis heute ist die Region ein Transportdrehkreuz, das sie in Reichweite der Höhepunkte und hellen Lichter Londons bringt. Dieses neu erbaute Hotel bietet komfortable Zimmer mit moderner Ausstattung wie Klimaanlage und Kochnische. Parkplätze und ein À-la-carte-Restaurant sind in der Anlage ebenfalls vorhanden. B&B beinhaltet nur kontinentales Frühstück, Aufpreis für warmes Frühstück. Kreditkarten-Vorautorisierung beim Checkin. Später Checkout 10,00 GBP pro Stunde Bei der Ankunft ist ein Altersnachweis vorzulegen. Restaurant sonntags geschlossen.

Best Western Plus

London Croydon Aparthotel

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Vorteile des Hotels

  • Klimaanlage
    Klimaanlage
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Certificate of Excellence 2019
Gebildet aus de 155 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
84
Sehr gut
43
Befriedigend
12
Mangelhaft
9
Ungenügend
7
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
15
Familie Familie
40
Geschäfts-<br>reisende Geschäfts-
reisende
44
Paare Paare
35
Reisen mit Freunden Reisen mit Freunden
18
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Family Visit"

5
Charles T, Antrim, United Kingdom 10/07/2019

I have now stayed at this hotel on 4 different occasions and not once have I been dissatisfied the staff, location and quality of the hotel far out rank any hotel I have stayed in before and I have no hesitation in recommending this property to anyone.

"Excellent Double Room"

5
Trek05792160524, London, United Kingdom 01/07/2019

The room looked great and everything was neatly put together. The only thing that may be an issue is that it can be extremely hot at night when trying to sleep even with the electronic fan on. However, that may be because I chose to book in on the hottest day of the year so far lol. Checking in and out was quick and straight forward. Excellent service at the front desk. Great place to stay the night. Not much negative to say about this place at all.

LeoJohnson15, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"50th Bday Party"

5
Phyllis A G, London, United Kingdom 16/06/2019

I attended a party in Croydon needed a hotel with comfort for the night, read the reviews and had mixed feelings, I decided it was a good location and near to the station.. Well so glad I stayed here it met high standards and above, by far one of the best hotels I've stayed in and I'm a regular traveller, rooms were clean and spacious, the staff were friendly, bar on site with reasonable prices.. The only draw back no shops nearby it's a bit of a walk to the high street. So glad I choose this place as I usually stay in Ibis which is just next door, very good prices..

LeoJohnson15, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Phyllis, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay with Best Western Plus London Croydon. Myself and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Extremely disappointed"

1
User 15/06/2019

They promised us a cot. We even got an email confirming this. We never got the cot. Toddler had to sleep on bed! But the bed was only a double bed, not made for three people to sleep on. Terrible service, we let the reception know the cot was missing and they said someone would send it. Then kept us waiting for over an hour to tell us we wouldn't be getting one.(past midnight by this time) We could have bought one with us if we knew this or gone elsewhere, where they can accommodate a bigger bed or a cot. Not great for families unless you want to book two rooms and sleep separately on your getaway!

LeoJohnson15, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, We very much appreciate your comments regarding your stay at the Best Western Croydon Hotel and thank you for sharing with us your concerns. Please accept my sincere apologies for any inconvenience caused. However I checked with reception team your booking mentioned only two adults and you did not mentioned any child on your booking. I can see you added the note but you need to select two adults and one child in your booking.On that day we received lots of request for baby cots till the time you checked in the cots were already in use with other guest . But still looking at the seriousness of the situation my team have offered you another double room free of charge which you used as well. We very much appreciate your feedback. Kind Regards, Leo Johnson Hotel Manager Best Western plus London Croydon

"A very clean and comfortable stay"

4
Aquarian_Dee, Birmingham, United Kingdom 14/06/2019

A lovely stay, friendly staff and would recommend. Hope to visit again soon On entering the room you could see and smell the cleanliness. Totally surprised that there was a microwave and fridge in the room as didn't notice at the time of booking which was a bonus! There was a double bed and a single bed in the room of which the double bed was extra comfy. Great size TV, air con that wasn't too confusing to operate, very clean bathroom with all that was needed for a great overnight stay. The hotel is located off the main road which was peaceful. First time visiting this chain of hotels and will be sure to visit again Only downside that there was only 1 plate, 1 spoon and no paper towels in the kitchen area, luckily I'm a lady who has cutlery in my handbag (don't ask lol)

LeoJohnson15, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Food a big let down "

3
mandyh770, Liverpool, United Kingdom 05/06/2019

Stayed in business with 16 colleagues . Hotel itself was modern well decorated and clean . The room I had was spacious with large king size and single bed . The bathroom was well equipped with a good shower , there was a hairdryer wired in there but wasn't the best not the traditional hairdryer you would expect more like a pipe they blew out warm air . Plenty of hanging space and sockets including some by the bed which is great when charging mobile phone overnight . However there was no socket anywhere near the mirror which made styling hair very difficult . There was a sink and cooker in the room but I couldnt see any plates cutlery and no table to eat any meal you may prepare but a different touch . There was air con in the room which was good and a large flat screen TV . There was no iron In room but was available in reception . Room included a safe . Staff were friendly and helpful . The thing that made me rate only as average rather than good was due to the following : when our group booked we opted to include evening meal . We were sent a set menu to order from which wasn't over exciting but ok and told we must order in advance and we had no option other than set menu . We duly submitted our order then were told there were too many of us to do our options And we would all have to have the same which is ridiculous as we had some dietary requirements , vegetarians etc in the group. We were also told we could not sit together . Eventually after a lot of messages back and forth we were finally ‘allowed ‘ to have the options we ordered . On the day we stayed when the meals arrived they were very poor quality and disappointing. The lasagne looked like the ones for a pound from Iceland and you could tell it had just been tipped from its container , was very small and had no garnish or no accompanying garlic bread. The chicken and roasted potatoes was bland and dry and the potatoes were tinned new potatoes that had been put in the oven . Fish with fish and chips was cheap and hard . Two of my colleagues who did get some salad with their orders found flies on the iceberg lettuce . Deserts were also bland and uninspiring . We also had breakfast the following morning there was the option to order a plated full English breakfast or chose from the continental section, choice was limited in this section but was plenty of tea coffee in two but no cold drink options . The four that was available though was nice and my colleagues enjoyed the cooked breakfast although one had to send back as had no bacon . It is a pity the food and the issues with Pre ordering spoilt what is otherwise a lovely hotel .

LeoJohnson15, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, We very much appreciate your comments regarding your stay at the Best Western Croydon Hotel and thank you for sharing with us your concerns. Please accept my sincere apologies for any inconvenience caused. I can ensure you that your feedback has been passed to our Head chef to take necessary action. We very much appreciate your feedback and hope to see you again soon. Kind Regards, Leo Johnson Hotel Manager Best Western plus London Croydon

"Superb property "

5
DishaC3, Saket, India 14/05/2019

We booked this apartment hotel as we were traveling with 2 kids. Was much satisfied with the spacious room which had a small kitchenette. The bathroom was very clean.The staff was very helpful. Will surely recommend!!

" good Chef Davide "

5
297paolon, Croydon, United Kingdom 08/05/2019

The Chef Davide is very nice and his cuisine is delicious... he is very gentle to customers and he meets others' requests. Me, for exemple, I couldn't eat many dishes and he gave me the possibility to choose about others dishes like pizza, fish and pasta. Very kind person

"Best Western Plus London Croydon Aparthotel"

5
User 30/04/2019

Amazing value for money. I have to say the room was very spacious, fitted with a fridge and even an owen. Bathroom was clean and at high standard. There is really hard to point something out. Maybe the fact the reception and eating space is basically in the same lobby.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"An absolute treat"

5
Dreamer17783121139, Orpington, United Kingdom 25/04/2019

My first ever stay with Best Western and certainly a pleasurable experience. Lovely surroundings and extremely pleasant and receptive staff. It was also the best price plus exellent value for money available in the area and definitely better room quality than a more popular hotel that we booked a few days later!

"Hotel"

5
Travel27859840696, Birmingham, United Kingdom 16/04/2019

The decor of room & amenities was excellent, the staff were polite & professional, also helpful when I needed help with the air conditioning. I'd recommend it & look forward to staying here again. Good Value for money

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"just one night"

5
HelenHayes1960, Tipperary 16/04/2019

the hotel located down a quiet side street. next to all the buses for Croydon, so ideally situated.The decor was lovely and a big comfortable bed, with kitchen sink, fridge,kettle tea and coffee provided.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Helen, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Just One More Night!"

4
User 16/04/2019

My partner and I treated ourselves to a spa and then spent a few nights at BW Aparhotel...Our stay was short and sweet! The room was spotless and the service was good. Would definitely recommend. Unfortunately an accident nearby took place on the day of our arrival, so the road was blocked, causing quite a bit of disruption. Otherwise a really lovely stay...

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Be Warned Don't Go Anywhere Else!"

5
User 09/04/2019

I stayed here on Sunday 7th April 2019 and can tell you this is by far the best hotel in Croydon, a hidden Gem I'm glad I discovered, no other hotel in Croydon gets such good consistant, reviews plus very few hotels actually look like the pictures they advertise theres are true to form. Trust me you won't be disappointed will definitely be returning.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Great spot Excellent service!!"

5
User 09/04/2019

I loved the room especially with a kitchenette which makes it exceptionally great. I went out to local shops got some dinner and breakfast and heated in the room. I'd stay over and over as long as I need to visit and stay Croydon. Very good service.. I arrived an hour earlier and I was checked in and they gie you all the information and services. Really excellent spot!!

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Just popped in for a Pizza"

5
philip s, Bath 26/03/2019

Dropped in for a pizza and a beer 26 March 19. I have stayed in the Ibis 200m away for over six weeks, just wish I'd booked this place! The staff are superb; especially the evening manager, and the food all be it pizza was the best I have had in ages! Stone baked style at an average price of £7. All in all first class

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Philip, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor . I am glad you loved our freshly made pizza at pizza polli restaurant. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Great Hotel"

5
User 24/03/2019

I have stayed in many hotels but i must say this hotel has great staff working there especially Michela, Working in a 5 star hotel myself as a Operations Manager i can see that she is great asset to the hotel

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Celestino S, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay with Best Western Plus London Croydon. Myself and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Every Need Catered for!"

5
Philip W, United Kingdom 21/03/2019

This hotel in Croydon (near Mayday Hospital) is very well run. Not only does it have spacious, clean and well decorated en-suite guest rooms, there is also built in a mini kitchen. This latter facility means that you are able to cook your own food, if necessary. Also there is on site a pizza restaurant (small) and a well stocked bar. Room service is superb, as are the internet connections via wifi in each room. The staff are available 24/7 to meet every need.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Philip W, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Good value for money and the service is excellent"

5
User 20/03/2019

A relatively new hotel with a rather un-inspiring exterior. The interior of the hotel is excellent as it is a fairly new build. The rooms and great and so are the amenities. The staff are friendly and always willing to help.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Rebecca P, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Mr Des Burke"

5
User 08/03/2019

The night stay was great, the room was clean, very well kept and modern. We just needed some where to rest for the night, and that is what we did The roast chicken dinner was cooked well and again just what we needed

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Mr Des Burke, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Extremely helpful staff"

4
lula_lu22, United Kingdom 25/01/2019

Stayed for one night and was very satisfied with the room itself; the bed was incredibly comfortable, everything was clean and in good working order. The only reason for not giving 5 stars was the vertiginous slope down to the underground car-park; which was equally if not more unnerving on the way back up, as you have to stop to feed your ticket into a machine. Luckily my car has recently had a new clutch fitted... The receptionist was really helpful when I asked the best route to Heathrow; printing out detailed directions for me.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Please accept my sincere apologies for any inconvenience caused during parking your car. But I can assure we didn't had any problem in regards to the parking slope. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Cold Room Basic Hotel"

2
Pagelad, Stockton-on-Tees, United Kingdom 07/01/2019

Stayed at this hotel with work for a week and wouldn't recommend. Hotel rooms only heating is via an air conditioning unit which is so loud its impossible to sleep with it on. When you return to your room it takes nearly an hour to warm up meaning you need to sit in your room with a coat. Breakfast was average

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, We very much appreciate your comments regarding your stay at the Best Western Croydon Hotel and thank you for sharing with us your concerns. Please accept my sincere apologies for any inconvenience caused. I can ensure you that your feedback has been passed to our maintenance team to take necessary action. We very much appreciate your feedback and hope to see you again soon. Kind Regards, Leo Johnson Hotel Manager Best Western plus London Croydon

"Best Western Croydon"

5
User 06/01/2019

This January I Stayed in this hotel for three nights with my family. We had an event to attend in Croydon. The hotel is extremely Confotrable , clean and its rooms are well arranged. Location is good with good car park. If at anytime I intend to visit Croyfon , for sure I will stsy in it. Well recommended. Thanks

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Taroub A, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Nice room"

4
Kelly B, Norwich, United Kingdom 01/01/2019

Good clean room with fridge and microwave etc. A view of a garden out the back. It was quite hard to find it when I went due to a road closure but that isnt the fault of the hotel. Convenient location, easy walking distance of food places. I cant remember for sure but I think there was a charge for the car park which I wasnt expecting. All good though, nice and modern.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Kelly, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. we charge £7.00 per night for the car park sorry if you were not aware of the charges. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Visit to family south of the river."

4
Servicecontroller, Greater London, United Kingdom 02/12/2018

My fiancée and daughters stayed for the night, booking in before for son and girlfriends baby shower. The hotel is very clean, well lit and pleasant. The room, a ground floor one, was a very pleasant surprise, four single beds up a few steps, to the left after a few paces passing the shower/toilet along from the front door. Recently refurbished and done very well in my opinion. The room was well lit and air-conditioned. Though you would have thought the inclusion of a USB or two wouldn't go amiss. An evening meal, lovely and not at all expensive; soft drinks on the hand, were to say the least; bottom of the purse rippingly so! Breakfast. Ordered with the fee for the nights stay, Full English, was argued over by the staff; who absolutely insisted that it has to be paid for! Even when showed the email confirmation stating that it had been previously paid in full! An unsatisfactory continental breakfast later and check out.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking the time to share your feedback on your experience at Best Western Croydon. I am glad you found the room was up to the standard and spacious enough with beautiful decorated and were delighted to read that you enjoyed your evening meal with our Pizza Poli Restaurant. I am sorry to hear that there was bit confusion during your breakfast. I will certainly be reviewing this with my Restaurant Manager and team. We very much appreciate your feedback and I look forward to welcome you back in the near future and should you ever need any assistance, please feel free to reach out to me on [email protected] Kind Regards, Leo Johnson Hotel Manager Best Western plus London Croydon

"Disappointing stay"

3
User 29/11/2018

Booked to stay in this hotel in Croydon, arrived at 2045 to be left standing at reception for some time despite two staff members seeing me, no apologies when one eventually booked me in. I found the staff very unfriendly, not one smiled and every thing seemed to me that I was disturbing them. The room was OK and quiet but the parking is a night mare. Now not a fan of Best Western Hotels and will certainly not be booking with them again.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Dave, We very much appreciate your comments regarding your stay at the Best Western Croydon Hotel and thank you for sharing with us your concerns. Please accept my sincere apologies for any inconvenience caused. I can ensure you that your feedback has been passed to our operations Team to take necessary action. We very much appreciate your feedback and hope to see you again soon. Kind Regards, Leo Johnson Hotel Manager Best Western plus London Croydon

"Worth every penny"

4
PanaiK, Mumbai, India 04/11/2018

Rooms are clean, beds are comfortable and the kitchenette is an added bonus for families travelling with kids. The bathroom was spacious and clean. The only downside we faced was with the housekeeping staff who left the rim of a dustbin on top of our suitcase and on more than one occasion, failed to wash the cups. The hotel is at a walking distance from a couple of bus stops. Monica, from the front desk was extremely helpful at all times.

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Panai K, Thank you for taking the time to share your feedback on your experience at Best Western Croydon. I am glad you found the room was up to the standard and spacious enough with beautiful decorated and were delighted to read that you found one of our staff was very helpful, they really are a great team and they work hard to ensure our valuable guests enjoy their time at Best Western Croydon . I am sorry to hear that one of my housekeeping staff left the rim of a dustbin on top of your suitcase and cups were not replaced. I will certainly be reviewing this with my Housekeeping Manager and team. We very much appreciate your feedback and I look forward to welcome you back in the near future and should you ever need any assistance, please feel free to reach out to me on [email protected] Kind Regards, Leo Johnson Hotel Manager Best Western plus London Croydon

"City break london"

5
User 03/11/2018

Stayed here and travelled into London every day. Lovely warm room, spotlessly clean. Kettle, cups, tea & coffee supplied. Microwave & fridge amazing idea! Breakfast we tryed both English and continental buffet. English was huge! Perfect start to a days sight seeing. Staff were lovely, helpful & polite. Can find no fault at all. Will be returning

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by your recent stay with us. My team is glad to receive your 5 star review and you found the services and facilities to your satisfaction. It is always our pleasure to provide exceptional services synonymous with the Best Western Brand. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Poorest wifi connection ever..."

2
User 05/10/2018

Modest hotel in general, but I can see huge opportunity for improvements (breakfast and wifi) If you need connection for your work, definitely find another hotel. Staff was very polite and friendly...

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Bert z, We very much appreciate your comments regarding your stay at the Best Western Croydon Hotel and thank you for sharing with us your concerns. Please accept my sincere apologies for inconvenience caused during your recent stay with us due to the fact the internet was not working. Unfortunately maintenance work was carried out by our service provider without letting us know in advance.But now i can confirm you that our Wi-Fi in hotel is back and working fine. I look forward to welcome you back in the near future and should you ever need any assistance, please feel free to contact me. Kind Regards, Leo Johnson Hotel Manager Best Western plus London Croydon

"Leisure"

5
User 01/10/2018

I had an appointment at Croydon university hospital and this hotel was ideal as literally across the road The staff were friendly and accommodating and the room was modern clean and comfortable It included a little kitchen space with fridge and microwave! I would definitely recommend

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Jeanie, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by your recent stay with us. My team is glad to receive your 5 star review and you found the services and facilities to your satisfaction. It is always our pleasure to provide exceptional services synonymous with the Best Western Brand. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Great choice. Comfy bed, good breakfast choice, tasty pizza."

4
Tam_GB, Basingstoke, United Kingdom 29/09/2018

I visited this hotel for a week when I was working at Croydon Hospital. It is the perfect location for it, a couple of minutes walk to my destination. Rooms are not big but spacious enough and beautifully decorated. The bed was very comfortable and loved having a smart TV to connect to Netflix (remember to logout when you leave, my coworker had someone Netflix's at his room) The continental breakfast options were good. Hot drinks, juices, toast, freshly baked mini croissants and pain au chocolate and also fruit. The restaurant makes a lovely pizza. There are not many choices for dinner but price was reasonable even as room service if you're feeling like eating in. If not, the high street is around 20-30min walk with plenty of options. Some closer small places too. My only complaint was about the cleaning. When I checked in there were suspicious brown/red marks on the bathroom walls so I had to call for a cleaner. The next day again I found a set of used false eyelashes sticking to the phone. Staff was helpful and apologized. In summary, good rooms, comfy bed, lovely staff and good breakfast. I will definitely stay here again when working at the area and will recommend it to my colleagues.

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Tam, Thank you for taking the time to share your feedback on your experience at Best Western Croydon. I am glad you found the room was spacious enough with beautiful decorated and enjoyed our breakfast with variety of choices and lively made pizza in our Pizza Polli Restaurant. I am sorry to hear that your room was not cleaned up to the standards and will certainly be reviewing this with my Housekeeping Manager. Your feedback is valuable as it allows us the opportunity to review and make changes as required. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Nice Hostel / Bedsit"

1
User 26/09/2018

I wouldn't stop here again due to the price as it is not reflective of the quality of accommodation and as such have to rate it based on this. If this was marketed at a bedsit / hostel and around half the price I would stay here again with friends and it would get a 5. The furniture / decoration / cooking facilities etc are all very cheap. The hotel staff are not attentive and verging on rude (I had to ask the receptionist to stop his social conversation with a colleague to check me in). The bar / restaurant feels like that of a hostel on the Continent. The room was no throughly cleaned.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Paul, We very much appreciate your comments regarding your stay at the Best Western Croydon Hotel and thank you for sharing with us your concerns. Please accept my sincere apologies for any inconvenience caused. I can ensure you that your feedback has been passed to our operations Team to take necessary action . We very much appreciate your feedback and hope to see you again soon. Kind Regards, Leo Johnson Hotel Manager Best Western plus London Croydon

"Day trip to london ."

5
User 25/09/2018

Was looking for a reasonable priced hotel close to city . Which would be clean, safe and comfortable. This hotel ticked all these boxes . For the price it is very good . Breakfast also for the price was very good considering its on London .

"Clean, comfortable and good management"

4
Claire K, Dublin 25/09/2018

We stayed here twice in transit between UK and Australia. The hotel has been recently refurbished and is of a high standard. The rooms are comfortable (very good beds) and each has a microwave, fridge, sink etc., which is handy. Secure parking beneath the hotel is very good, with lift access directly to all floors. Staff are obliging and friendly - we had a few small issues which were rectified immediately, and with apologies. The breakfast (served to the side of the lobby area) is plentiful and caters for most people's tastes. The location suited us well, but there are no restaurants in the immediate area. We were happy to walk quite a distance to find a few places, but others might find this an issue. The only criticism I'd have is that the room doors have heavy hinges so that guests either have to slam them (disturbs sleepers) or the locks don't engage and an audible beep begins, which also disturbs sleepers. Minor complaint, otherwise highly recommended.

"Stayed so we could show our kids london"

4
User 27/08/2018

We arrived on the 18th of August there were 2 adults and 3 children. We stayed in a ground floor quadruple room with 4 single beds in it, where fab as the children could sleep top and tail as one was only aged 2. The beds were very comfortable, there was a fridge and a microwave which was fab for the youngest child's bed time bottle. There air con was fab but we did fall asleep with it on n woke up cold (our fault ??). We didn't have breakfast there as we left for London quite early so can't comment on the food. Shower was fab n really powerful and Easy to get to the correct temperature. There is also a hair dryer towels and bodywash shampoo and soaps is the bathroom. There is a tesco express about 5 minute walk away. Also bus stop not to far away. Car park was under the hotel and at 7 pound for 24 hours is reasonable. Would I recommend this hotel? Yes. Would we stay here again? Yes we would

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Charlotte H, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"A nice gem in Croydon"

4
Dorothy C, Hong Kong 22/08/2018

Nice location if you are doing your business or visit in Croydon area. The hotel offers parking facility which is reasonably charged at £7 for every 24 hours. They serve continental and full English breakfast at a reasonable price too. We had the continental breakfast and found that very nice. We booked a 3-bed room which was of reasonable size. Room is clean and has air-con which is essential in a very hot summer in London, bed is comfortable. There are also a microwave and a fridge in the room which is very convenient for guests who want to eat something hot in the room instead of ordering room service. The nighbourhood is quiet and safe. We like this hotel and will certainly stay here again when we come to Croydon.

"Dining nightmare"

2
EloraBangorian, Bangor 19/08/2018

I stayed here for two night as I had an appointment at Croyden hospital. The hotel is very close to the hospital. The staff were welcoming and friendly. The room was very comfortable and I had no complaints. Arrived on a Sunday evening to find the dining room does not open on a Sunday. Meals are served in the reception area which is very busy . The meals were not good and could not recommend them. It did not help having a lady stand beside our table brushing her hair while her son picked his nose...discussing . One of the waitress was scratching her head . I did not enjoy anything to eat in this hotel. Hopefully I will not have to return.

"Great accommodation"

5
User 07/08/2018

Spend 19 weeks working in Croydon, staying in various properties and this was by far and away the best of the bunch, great rooms and friendly staff. On site parking and nice restaurant bar, with cooking facility's in the room

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind regards, Leo

"Great stay"

4
User 13/07/2018

Stayed here for 3 days on a group tour. The room and restroom were clean and perfect for our short stay. The staff was nice, helpful and accommodating to our group of 20 especially during our scheduled breakfast time. The location is not ideal as it takes all forms of public transportation to get to the center of town (about an hour to city center). But in overall, great hotel and staff.

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel

"Very lovely place"

4
User 13/07/2018

When we arrived we found our room as they said! It was nice and very clean. Staff was very friendly and helpful. Only issue we had was whilst read the booklet they have in the room it says out your spare key in the slot so that you can charge your electronics while not in the room and also to keep the a/c on...we did that one morning and when we got back to our room it was hot because the room cleaner took it out of the slot!! We called the front desk and he said oh Im sorry someone should have told you that they do that! If their manual says leave it then I feel like they need to leave it or change what the book says! He made a note and they never took it out again.

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Angie, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel T

"Small hotel aiming high"

5
mushroom14, Southampton, United Kingdom 06/07/2018

We needed an hotel close to Croydon hospital and we were lucky to find this amazing little hotel. What it lacks in size is made up for by the quality of the staff and the amenities offered. The hotel has been open a year and the reception area is pristine. From check in to checking out we were greeted by professional and well trained staff. They were friendly and very knowledgeable. Nothing was too much trouble. A big bonus was underground secure parking at £7 per night. The room was comfortable with a small kitchen, large wall mounted smart TV on which to watch the football in bed, many sockets and a spacious shower cubicle in the bathroom. Unfortunately the restaurant was fully booked for our evening meal. There is a small bar area. The Pizza we took to our room was hot and had plenty of flavour. The "Full English" breakfast was well cooked,beautifully presented and a very reasonable price.. There were plenty of fillings on offer for my omelette. The "Continental" option was varied (including gluten free) and replenished often. Great coffee. Additionally, "Breakfast to Go" was available for early check out. This hotel may be smaller than most in the area but it sets a very high standard in guest care. .

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Okay but a few problems"

3
Anneandfamily, North Walsham, Norfolk 03/07/2018

Stayed for 2 nights. On checking in gave us a triple room instead of a double. Said they were fully booked but managed to change rooms. Paid for a breakfast rate, but told both mornings we hadn't got breakfast and had to pay extra and then when I showed them the booking, said it was only continental so had to pay more for full English twice. Breakfast was ok, but had to order the full English and wait. Room was clean though, although some staff were a bit abrupt. Not sure I'd be in a hurry to stay again

Leo J, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Anne, Thank you for taking the time to share your valuable feedback on your experience at Best Western Croydon. I understand your experience has been unsatisfactory. Kindly accept my sincere apologies for the inconveniences caused during your breakfast experience with us. Please be rest assured, your concerns in all areas have been addressed by my leadership team to ensure we deliver a seamless experience during your forthcoming engagements with us. I look forward to welcome you back in the near future and should you ever need any assistance, please feel free to reach out to me on [email protected] Kind Regards Leo Johnson Hotel Manager

"Not too bad"

4
sjireland1, Hawick, United Kingdom 13/06/2018

Parking at the hotel is a total nightmare. Bedroom was clean and tidy good aircon. Bed was comfy and clean. Bathroom was large and a descent shower. The drain cover in shower was not fixed down though. Breakfast was a bit manic 3 coach loads not enough staff replenishing the food. Still descent hotel.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking the time to share your valuable feedback on your experience at Best Western Croydon I understand your experience with parking your car at Best Western has been partially satisfactory. Kindly accept my sincere apologies for the inconveniences caused however just to let you know all our guest can park in IBIS hotel the next door during your stay with us. Please be rest assured, your concerns in all areas have been addressed by my leadership team to ensure we deliver a seamless experience during your forthcoming engagements with us. I look forward to welcome you back in the near future and should you ever need any assistance, please feel free to reach out to me on [email protected] Kind Regards, Leo Johnson Hotel Manager Best Western London Croydon Hotel 2,Dunheved Road South Thornton Heath Croydon,CR7 6AD

"Bigken562"

4
670kennethi, Buena Park, California 02/06/2018

Upon our arrival,we were greeted and checked in by a young woman,who was very accommodating,professional.There were many restaurants,small shops and a shopping district within walking distance or a short ride away on public transit

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Pleasantly surprised "

4
User 15/05/2018

We arrived quite late at this hotel as we had driven up from Preston to visit our friends who lived there. From the photos online I thought it would be a quirky little hotel but when we walked in the reception area was very modern! It was a small area with a mini restaurant to the right of the reception desk. None of the bedrooms are on the ground floor which is nice, the bedroom we had was quirky (see attached photos) and the bathroom was bigger then I thought it might be. The reception staff were nice and the breakfast was lovely. We stayed 2 nights and only had it on the first morning but it was nice, we had a continental breakfast so I couldn't let you know about the fried food. As for the price I used my BW points to pay (32000) and I would say it was worth it. It costs about £7 to use their car park but you then get to park it out of the way of the street under the hotel. All in all a nice little visit. Would stay again.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Rose P, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Great place as a base for South London"

4
User 06/05/2018

Is great place as a base for the South of London. Rooms are good with a comfy bed, smart tv, micro wave and fridge. Pizza was great although was disappointed that the rotisserie chicken was not on as it was great last time I stayed fingers crossed for next time.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. Sorry to hear that unfortunately your favourite meal "Roast chicken'' was sold out and it is one of our fast moving amazing meal. Hope you can pre order the meal in advance on your next stay with us and our chef will keep it ready for you. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Invaluable stay"

5
MarBeccs C, Cocoa Beach, Florida 29/04/2018

Upon arrival we were greeted by the receptionist he took a few details a deposit and asssigned us to our room. The room was "Very Clean" and fully equiped, which also provides a convectional oven and a fridge/freezer. The hotel provides a well served restaurant, the pizzas are stone baked, and the chicken is cooked tastfully on a rotisserie, with beautifully roasted potatoes. An unusually good, outstanding young cheft and a well organized, professional waitress, to help the meal come to a plesant satisfaction. The first night sleep, very comfortable pillows and matress perfect. Full english breakfast was very well cooked and the continental was always fully stocked. We would like to thank Leo and his team for the Invaluable stay!

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear MarBeccs, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"21st March 2018"

5
Alancmay, North Yorkshire, United Kingdom 13/04/2018

I booked this hotel through booking.com and was pleasantly suprised on arrival. A smart looking new or refurbished build just off the main london road. Underground parking was availalble though at a cost of £8 per night which for london is cheap. The reception was moderna nd spotless and i was greated by a lovely receptionist who could've have been more helpful - Name was Kirsty. After booking in , i went to my room which again was spotless though not sure i liked the yellow and blue theme! free internet all night was great and room facilities just perfect. I was going to eat out but persauded to eat at the hotel so opted for a pizza.again wasnt overpriced and very tasty. I had a few drinks (though no orange and lemonade) so had to have just lemonade. After a decent nights sleep i went for breakfase which was fresh and plentyful. i booked out by Mihaela who was from poland and extremely lovely and efficient - couldnt have done more and very quick............ off to the car and out in london.............................a perfect hotel and a gem to find , cheers Alan

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Alan, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Modern and spotlessly clean."

5
LondonHelenb, London 04/04/2018

We choose this hotel as it was close to the hospital. The reception staff were excellent. The room was big, clean and well equipped. The shower was good too. There was plenty of tea and coffee, a fridge and a multi cooker too. The pizza restaurant was very good too.It is around a fifteen minute walk to West Croydon station, there are plenty of buses.

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, It is a pleasure to read your review and thank you for taking the time to share your fantastic experience at Best Western Croydon. I am delighted to know that you thoroughly enjoyed our product offerings and intuitive services, which are integral to our Brand Promise. Please rest assured, as I will personally share your encouraging feedback with the entire team. I look forward to welcome you back in the near future and should you ever need any assistance, Please feel free to reach out to me on [email protected] . Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Relaxing Stay"

5
Gill E, Cardiff, United Kingdom 03/04/2018

The bedroom was designed really well, large, very clean, spacious and relaxing. The professionalism and kindness of the staff was very much appreciated. The breakfast tasted lovely and was extremely good value.

"Eduardo Crista"

5
User 24/03/2018

Dear Mr Nawab and Mr Murtasa My compliments Today is a special night for me and my fiancee. I just say thank you for attentions and special dedication with your staff: Mihalena, Monika, Alina, Liliana and Ana Maria. Congratulations for all. Great team: Respect, Dedication, Professional, Fantastic customers services. I'm verry happy with your staff. Congratulations. They help me to prepare a beautiful surprise to my fiancee. Thank you so much for attention. Today is a beautiful night here on Best Western Plus Croydon. Thank you Eduardo Crista

Leo J, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Eduardo Crista, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Comfortable - good value hotel"

5
Brenda F, Greater London, United Kingdom 12/03/2018

We stayed at hotel while our daughter was in hospital over the road. This is a very nice hotel with helpful staff. Great value food served in restaurant. Staying at the hotel made our difficult time so much more bearable. The rooms are very comfortable.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Brenda, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand and Wishing your daughter a complete recovery . Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Recent stays at Best Western Plus London Croydon Aparthotel"

5
User 07/03/2018

I needed to stay at this hotel due to work commitments over the last couple of weeks. On 2 occasions so far, I was unable to get an affordable room via the usual hotel websites but was able to obtain a very good rate on calling the hotel direct. The reception and serving staff are extremely helpful and go out of their way to make you welcome. A slightly newer hotel with very good room specifications.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Rebecca P, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Good accommodation for those on a budget"

4
MikethebikeWrexham, Wrexham - North Wales 03/03/2018

Stayed here twice in the last few months - large spotlessly clean room with bonus of fridge and microwave - great price and some of the best pizzas you will eat cooked fresh in the on site pizza oven. Underground parking is extra £7.00 a day. Didn't have breakfasts so can't comment on quality. Reception is utilitarian but clean. Only drawback for us was that room 101 didn't have opening windows and although air conditioning was great could feel a little stuffy. Other than this would recommend as great value for money.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Mike W, Guest satisfaction is paramount to us. Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. We look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Good experience"

4
User 19/02/2018

We had a good experience. Nice and very kind staff. The room was comfortable and everything was very clean. The Breakfast was good too. The hotel has a good access and it is easy to find. So everything was good.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Sonia, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Business"

5
User 07/02/2018

Very pleasant accommodation. Comfortable clean and well decorated rooms. Nice to have secure parking as well. Restaurant has a limited choice on the menu but available options were excellent value for money and well prepared and presented.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Andrew, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD https://www.tripadvisor.co.uk/ShowUserReviews-g504167-d12034185-r559042582-Best_Western_Plus_London_Croydon_Aparthotel-Croydon_Greater_London_England.html#

"GOOD BUT COULD DO JUST A LITTLE BETTER"

4
GEOFFREY S, Lézardrieux 01/02/2018

When I mentioned at check-in that my husband is nowadays having difficulty getting in and out of baths the receptinist, full of concern, switched us to a disability-adapted room on the ground floor. We are grateful for her consideration and certainly found it an interesting experience. The shower base flush with the bathroom floor is obviously just what wheelchair users need but was also fine for us. However we were a bit flummoxed by the complete absence of hoerizontal surfaces on which to park spongebags, etc.; I should have thought that wheelchair users need these just as much as the rest of us. In general, I suggest that when customers ask about the presence of a walk-in shower, they are not asking for something wheelchair-compatible - merely for something which is in a cubicle rather than suspended over a bathtub! The other tiny detail which irritated us was the way coathangers from the hanging space kept getting caught in the door every time we left the room. We quickly learnt to manage this - but felt we shouldn't have to. The trouble is that , we suspect, this design flaw is replicated in every other room. So, a little more attention to detail would not go amiss. However, our stay was comfortable and all the staff extremely pleasant and helpful.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Geoffrey s, Thank you very much for your positive review, It was great to read that you thought the staff were friendly and attentive and I will certainly pass on your positive comments to the team. I have highlighted your points to the maintenance manager regarding the coat hangers from the hanging space kept getting caught in the door while you go out from the room. He is working into and trying to rectify this immediately. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2, Dunheved Road South Thornton Heath | Croydon, CR7 6AD

"Best western hotel Croydon Amazing hotel "

5
User 17/01/2018

One of the best hospitality I ever stayed around in UK staffs are professionally trained and know the guest needs ,Rooms are very spacious and well maintained,food is amazing ***Simona & Leo was very attentive to the needs, will recommend to my friends and family to stay here , easy access to shop #$ keep up the Best western croydon name proud ****

atanu2017, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Raul P, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"A delightful property "

5
Greg D, London, United Kingdom 13/01/2018

I discovered this property last minute. I needed to be in London for work and came across it. The hotel has everything and more people need. Almost a home from home in fairness. Bathroom excellent. Staff excellent. Location fine. Absolutely no problems. They even have a happy hour at the bar! Didn't have breakfast as had connections to make. I will definitely return and have decided to make this property my base when in London. The Wi-Fi is excelle t by hotel standards. Well done team.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Greg, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Best Weston plus?"

2
Mandy11814, Bedford, United Kingdom 09/01/2018

Rooms fitted with hard floors and a kitchen sink! The room was freezing cold and I had to ask someone to turn the wall mounted air conditioner on to heat. The evening menu consisted of mostly pizza with sandwiches provided as room service at £5 each. I thought I would have a desert which was limited to ice cream at £4 a portion. I just couldn't bring myself to ask how many dolops that would have bought and I headed off for an early night. Breakfast was initially denied as I had not paid for it, so I got out the receipt to prove that I had paid £6.95 after all so I ordered a full English. That turned out to be another £2 so I settled for toast. That's pretty expensive toast you know!!! If this is the Best, Western has to offer, then I'm seriously disappointed! Anyone no what the plus refers to in Best Weston Plus? My experience is more like Best Weston minus! Maybe the plus is that everything is extra? You want a heated room in January? Plus that cost? Breakfast? Plus that too etc etc.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Mandy, I am very sorry that you have obviously had a poor experience with us, this is not what we expect from our guests and I apologise that this was the case for you on this occasion. I do hope we have an opportunity in the future to welcome you back and you are able to experience our high levels of service with none of the hassles that occurred on this visit. Thank you for sharing your comments and allowing us the opportunity to work with our team to ensure improvements and consistency in the future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Price is Right"

5
User 08/01/2018

Booked last minute and weary at first due to the low price.However after reading loads of brilliant reviews I definitely had to check it out for myself. I was pleasantly surprised at what was in offer for the price. Have to say,ranks highly for comfort and atmosphere in comparison with ***/**** hotel.Kitchenette welcome amenity.Good transport links,close to shops and restaurants.into Croydon area. I have recommended this aparthotel to friends and family. Would definitely return. Got more for my buck..

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Shamiso, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Funky Little Hotel"

5
frenchfitzgerald, Colchester, United Kingdom 06/01/2018

Room was Fun and Funky. Loved that we had a little kitchen area with fridge and microwave. What a great surprise that was. Lovely bathroom with hairdryer. And the bed.... So comfortable. Would absolutely stay again.

atanu2017, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Frenchfitzgerald, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Fantastic hotel"

5
THE_ARAB-MANCHESTER, Manchester, United Kingdom 02/01/2018

We stayed at the hotel as we were watching a football match at Crystal Palace. Fantastic hotel, from the moment we walked through the door, we didn't have any problems. The lady on Reception, sorry cannt remember her name, but I do remember she had trainee on her badge, was very courteous and informative. The room was absolutely spotless as was all areas of the hotel. The continental breakfast was sufficient for our needs. We would have no hesitation in returning to the hotel and highly recommend it to anyone visiting the area. Thank you for a great stay

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Nice pizza"

4
User 17/12/2017

Stayed in a hotel next door but entered for dinner as their restaurant was recommended to us. Nice thin crust pizza, real Italian recipe I think, good price also. Quite small lobby/restaurant area, not too many tables.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Jo S, Guest satisfaction is paramount to us. Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. We look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Not great"

2
Tony H, The Hague, The Netherlands 14/12/2017

Arrived after 520km drive from Netherlands later than expected as Eurotunnel delayed. Went to place car in car park and told abruptly by person on other end of intercom 'car parks full'. Buzzed Reception again, same reply 'car parks full'. Leave car and go into reception to be told car park is on a first come first serve. I asked them to check my booking notes. Upon checking my reservation it clearly states 'car parking MUST be available on arrival'. I even phoned the hotel in advance and was not at any point informed that parking is limited. After driving in circles I was lucky to find a space 5 minutes walk from hotel that I could park in, but had to get up extra early the next morning to move my so I didn't get a ticket. Not a great start as I really needed a good sleep and could have done without an early start. Room decor is colourful (but looks tacky). Beds are not the worst but don't expect a luxurious sleep. The mattress topper is very thin. The laminate floor is basic and very cold underfoot.cheap if not wearing shoes. Dropped my wallet on the floor near the bed. Bent down to pick it up and noticed fluff, loads of fluff under the beds. Clearly not been cleaned properly in a while. Some unidentified splooge marks on furniture. Place could do with a proper clean, it felt rushed. Also a long female hair attached to the hand soap dispenser in the bathroom. The Bulb in the lamp on desk was blown and what looked like a couple of days worth of dust on the tea and coffee tray. Positives, bathroom is clean (except hair), quiet hotel but awful location. Would I stay here again? No, I think I'd rather sleep on my mates floor, which was the alternative, and an offer I regret not taking up.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Tony H, Thank you for your comments and please accept my apologies for the poor level of service you received on the evening. Your feedback has been shared with our team and we will monitor this with them going forward. I am sorry that you did not enjoy your time with us on this occasion and that the issues that you have reported occurred. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel 2,Dunheved Road South Thornton Heath Croydon,CR7 6AD

"Visit to London"

5
Philip W, United Kingdom 13/12/2017

Excellent facilities and very good value for money. The staff are courteous, very helpful and professional. Very useful as a location for visiting London in that there is an excellent train service from Croydon main line to London. The hotel is also situated on excellent bus routes.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Philip W, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Guest satisfaction is paramount to us. Your positive comments certainly go a long way in motivating and encouraging our team to remain consistent in providing exceptional services. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Not pleased."

3
Ed L, Ringwood, United Kingdom 10/12/2017

I rarely have a complaint about a hotel and I have stayed in many both in the U.K. and abroad but with this one I will make an exception. This hotel was booked through booking.com by a friend on my behalf and paid for by PayPal. When we arrived on the Monday we were informed that the booking had not been paid for and that we would have to pay. I was not pleased but paid by card. The matter was raised with the hotel manager and we were assured that the problem would be sorted by Friday the day we were to leave. We were told the problem was between booking.com and the hotel. Friday arrived and we were told that a refund had been made to an account which was not mine and we assumed that it was my friends. Why the refund was not made to my card still remains a complete mystery to me. Upon checking with my friend the refund was not made to his account. He contacted the hotel and they were not interested he was told to contact booking.com. This attitude is not acceptable, but typical, they had been paid and could not care less. Booking.com on the other had were great all they required was proof of payment and they would issue a refund. Unfortunately I now have to wait between 10 and 15 workings days for my money. As for the hotel, the entrance was in disarray due to refurbishment as was the parking area. The parking bays are very tightly packed and great care needs to be taken when manoeuvring. Parking costs £7 per day. Evening meals were limited to either Pizza or a curry. Breakfast was either full English or continental. The room was clean and tidy but I never managed to get the air conditioning to work which is essential in a room with sealed windows. The staff were great and very helpful. However, I will not be staying in this hotel again.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, I am very sorry that you have obviously had a poor experience with us, this is not what we expect from our guests and I apologise that this was the case for you on this occasion. If you would like to discuss this further please contact me on [email protected] and I will ensure I review this and hopefully have an opportunity to speak to you in person. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel 2,Dunheved Road South Thornton Heath Croydon,CR7 6AD

"Fantastic Hotel"

5
jaki779, croydon 08/12/2017

Pleasantly surprised how good this hotel was a definite rival for the likes of Premier Inn and Travel lodge. Location good for getting to work next day, facilities and staff were excellent. had a triple bed room for me and my work colleagues going to a wedding reception that evening, beds were comfy bathroom immaculate we even had a microwave and fridge loved it. Will definitely go back and definitely value for money.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Jaki779, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Our entire team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Hotel in Croydon"

3
259deborahv, Norfolk, United Kingdom 08/12/2017

It did the job. Easy parking. Nice staff. The room would be excellent for those who use it to stop over for an interview or work related events. Not really good for leisure if you are planning for staying more than 2 nights or so.

"Good hotel"

5
keecheng, Singapore, Singapore 04/12/2017

Room was great with comfortable bed and amenities. Room come with a kitchenette and an oven. No stove. Shower water pressure is good. Heater is working fine. Location is about an hour drive to city. 5 mins walk to nearby restaurants or fast food. Overall a good hotel for those want a good rate stay.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Keecheng, Guest satisfaction is paramount to us. Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. We look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Best stay"

5
User 27/11/2017

This has been the best weekend i have ever had in London. Mihaela the receptionist and her colleges have been very welcoming and patient as I was there with 2 under 5 year olds who are very energetic. The room was very satisfying. Comfortable beds. A sink, smart tv and my personal favorite a fridge and Russell Hobbs Ovenmicrowave. I could choose weather to go down to the restaurant or make some snacks for the kids without breaking the bank account??. I will defiantly stay here again with the whole family and would defiantly stay here again

"Excellent Budget Hotel"

5
RHTaylor1972, Padiham, United Kingdom 24/11/2017

When my wife told me she'd booked a Best Western at £55 a night I have to be honest I wasn't expecting much. However I have to say I was very pleasantly surprised. The on-site parking was great, the hotel is well presented and decorated, the staff were lovely and the room was excellent. It's an aparthotel so the room was spacious and had good amenities including a microwave and good sized fridge. The beds were very comfortable with a choice of pillows. The bathroom was very clean and had a shower with very good pressure and nice toiletries. The air con in the room worked well and was easy to use. All in all an absolute bargain and I'd definitely stay here again.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Taylor, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"staff"

5
User 21/11/2017

the staff at the hotel were fantastic, never wanted for anything. the room was really nice, lovely décor. the location was not great for me but the staff helped me with cheap taxi's. I would recommend this hotel to anybody.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Christopher, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Fantastic value if in the area!"

5
Angela K, London, United Kingdom 20/11/2017

I was so pleased with this accommodation- I've rebooked it twice! If you are in the Croydon/Sutton area for business you can't really beat it. The rooms are spacious, comfortable, clean and the little kitchenettes in each room mean you can self cater. The interior decorating is quite strong and in your face but ties in with the local history. Bathrooms are a good size and got better quality fittings than you get with some other hotels in a similar price bracket. Showerhead could be a little more powerful but good sized shower. Everything at the hotel feels very new (apparently it's been open for about 11mths) and exceptionally clean. I've had a great nights sleep each night- very little, if any, noise. If you want something more fancy than a ready meal in your microwave the restaurant/bar downstairs does a really good pizza, although the dining room/lounge/bar area could do with a few dividing walls to separate it from the lobby/reception and maybe some furnishings that make you want to linger over your dinner rather than escape to your room! There is parking on site that you can pay for but of the 3 nights I've stayed there I've managed to find free/unrestricted parking on the roads surrounding the hotel- once literally outside the front door! It's probably the best value hotel accommodation I've found in a very long time and for the quality of the room I'd easily expect to pay £20-30 more a night!

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Angela, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Very unhelpful."

2
User 16/11/2017

I was disappointed by how unhelpful this hotel was when I had a change of circumstances out of my control which meant I needed to change the date of my booking. I was told that this was not possible and therefore lost £56. I was hoping to still use this hotel but at a slightly later date - I will now be finding somewhere else to stay and will make sure my friends do the same.

"Lovely hotel out of site"

5
Michelle S, Birmingham, United Kingdom 15/11/2017

This hotel is very close to Croydon Hospital. It is slightly awkward to get to via a one way system and narrow roads. Apart from this, along with a very steep entrance to the car park, it is a lovely hotel. Rooms are spacious and clean. The staff were extremely helpful, nothing was too much for them. The food takes a little time to cook, however it is well worth the wait.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Michelle, Thank you for taking time to post your comprehensive and very positive review on Trip Advisor followed by you recent stay with us. I am glad you found the services and facilities to your satisfaction. It is our pleasure to provide exceptional services synonymous with the Best Western Brand. Your comments about the team certainly go a long way in motivating and encouraging the team to remain consistent in ensuring guest satisfaction. Your feedback is very valuable to us as it enables us to refine and better our services to suite our guest requirements. Hope your positive experience will provide us with another opportunity of welcoming you back in the near future. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Hidden Gem in Croydon"

5
toddy5rugby, Darlington 12/11/2017

Booked into the Best Western Croydon for a 4 day break visiting our son. He lives in Wandsworth, South London. The commute into London is only around 6.5 miles. A fantastic base for anyone to explore the sights. The hotel has a bright, contemporary feel to it. Very comforable beds, a small kitchen, and beautiful bathroom. Spotlessly clean and both the continental or full english breakfast is fantastic. Under ground parking at £7 a day is a bargain. From the managers Jayesh and Atanu to Dominika and Carmen your every need is taken care of. Would highly recommend your stay here and my family and I will be back. Thank you once again.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Dr wael"

5
User 11/11/2017

Perfect room good hospitality clean nice they do they best to keep you happy and fell satisfaction the bed is very comfortable and will organized contain the most needed furniture All in all its pest hotel in london i go before to lodg and premier in Bw is better Thanks

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Best western Croydon "

5
Azaruthin, Croydon, United Kingdom 09/11/2017

Hi all of you, This is one of the best hotel to stay in Croydon London, very neat and clean, good service, friendly staffs. Worth for your money and I definitely recommend this hotel for all of you. Thanks

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Best Western"

5
User 06/11/2017

Best roast chicken I've ever had, staff friendly, rooms clean and, on google, the person who said it's expensive should think about his life ... We spent £16 for a full roast chicken plus trimings, it is just awesome. Love this hotel

"stay clear if you want good service and good food"

1
tandyt64, Portsmouth, United Kingdom 03/11/2017

manager and staff have no idea about service, took 40 min to check in and so in helpful Charged my credit card twice due to not knowing what they are doing rooms ok but basic, Food awful, korma salty, bread solid , soup cold (needed to leave longer in microwave) no cooked breakfast, only rock hard rolls and hard dry bread, little ham and check packet cheese, apple juice was pure sugar, best western reply was not thier problem

"Not terrible but wouldn't use again"

3
ILikeTequila, London, United Kingdom 03/11/2017

On arrival we where informed of the £30 deposit to be held on your debit/credit card unfortunately we had not been notified prior to this but we did book through a comparison website (maybe you could update the T&C's with these companies). This deposit is also held for much longer then most hotels who practice this security measure. One of the staff members wasn't very pleasant but after it taking a while to check in we was not surprised with the type of clientele that they had to deal with. Once given our key we used the lift to access our room which absolutely reeked and really needs a good clean! The room itself was very clean and had quite a few extras including air con, smart tv, microwave, cutlery, plates, sink. Also the usual towels ect.. the bed was comfortable. For us though we just did not feel comfortable staying at the hotel so therefore wouldn't return.

"Couples break"

5
ajhoyle73, London, United Kingdom 22/10/2017

Great hotel, lovely clean room, loved the kitchenette style with Combi oven, nice big television, we were allowed a late check out also. Will definitely stay again, lovely friendly staff, nothing too much trouble and free apples!

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD https://www.tripadvisor.co.uk/ShowUserReviews-g504167-d12034185-r535080724-Best_Western_Plus_London_Croydon_Aparthotel-Croydon_Greater_London_England.html#

"Worth the money"

4
User 22/10/2017

Upon arrival there was a little confusion regarding an earlier check in time which at first wasn't going to be allowed but it was quickly sorted. The staff are polite and welcoming. My room was lovely, quite spacious and clean, the bed was extremely comfortable and we had everything we could have needed in our room. I would definitely recommend it and will be using it again if I come back to Croydon.

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Beckytyler, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Sorry to hear that you encountered a confusion during on your early check in Hopefully it was sorted quickly by my front desk team member. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD https://www.tripadvisor.co.uk/ShowUserReviews-g504167-d12034185-r535080724-Best_Western_Plus_London_Croydon_Aparthotel-Croydon_Greater_London_England.html#

"STOP!!! Read this review before booking."

1
User 16/10/2017

I have stayed at many hotels and I am always fair with my reviews. I have NEVER had such a bad experience as I did at this hotel. First thing you should note is that upon booking, before getting the key to your room you have to pay the hotel £30.00 on your debit card(returnable 10 (TEN) days after leaving) If you dont have a debit card you have to leave then cash, which they are supposed to return when you leave. Getting my money back was torturous, they denied having it, denied knowing anything about it and it was only after a very heated argument did they "suddenly" remember my deposit. The rooms are filthy, you cannot open a window even the slightest for fresh air. The Wifi is free but definitely not even worth being free, its almost non-existant. The location is awful, its actually not safe to walk those streets after dark. When I stayed there were over 100 teenage foreign students in the hotel, OK kids will be kids, run around the corridors, play with the internal phones and generally make a noise...so what, they are just children. poor show on the teachers for not controlling them, even poorer show by the staff who just did not give a dam despite many guests complaining. The variety of food available is poor, but I will say the Pizza chef is quite outstanding and definitely working in the wrong venue. I can not imagine that I will ever stay there again and have urged my company not to book it for anyone. I have stayed in a few other best westerns and its unfair to berate the whole company as the others have been exceptional. Heath and Safety, environmental health need to take a long hard look at this hotel and the staff who are running it. Best Western as a company need to look closely too. This is probably the worst review I have ever given and I did think long and hard before writing this. LOOK ELSEWHERE!!!

Arun M, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Mr.Storer, Criticism like this is difficult to respond. Please accept my sincere apologies for the inconvenience caused during your stay. As you are a frequent traveller you must have noticed the threat we are facing with security of our guests. We do take a pre-authorisation of £30 to have a imprint of a credit or debit card to deter unwanted guests in the hotel. This practice has been adopted after advise from the local police. The assistant manager sent you an email on the 12th of october at 11.35am to address your concerns, but we did not hear back from you. As far a Best western Croydon is concerned we are one of the top rated hotels in Croydon and from a Best Western UK point of view we have consistently scored the highest in their audits. We take pride in looking after our guest and occasionally there are shortfalls which we would address immediately and apologise for the same. Once again thank you for you feedback. Regards Arun Manoharan. Area Manager.

"Great stay, lovely staff"

5
Katerina Anasta... D, London, United Kingdom 09/10/2017

Absolutely lovely stay very comfortable. Friendly staff and were able to help with anything. Great facilities and very easy to park, beds are super comfortable and very quiet rooms. Had a great stay would definitely use again.

atanu2017, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Katerina Anasta D, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Nice weekend break "

5
User 05/10/2017

We decided to stay at a hotel for the weekend and the best western croydon was the perfect choice it's super clean and comfortable and has really friendly staff. The room also comes with a microwave and a small kitchen like space which is good for longer stays also.

atanu2017, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Dunstan N, We are pleased to receive your 5 star review. Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. We look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Very nice hotel & very nice staff"

4
Jyothish K, Malappuram, India 03/10/2017

I stayed here for 2 days and the stay was excellent. Rooms are very neat and clean. Extremely helpful staff. I didn't like the location. That was the reason why I didn't give 5 stars. Croydon is not a very safe town to stay in London.

atanu2017, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Jyothish K, Guest satisfaction is paramount to us. Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. We look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Great customer service "

5
liz17690, Croydon, United Kingdom 30/09/2017

I was served my Mihaela front desk supervisor her services were out of this world great communication and people skills and very patient and make sure that you are well comfortable and know your way around the hotel

atanu2017, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Liz17690, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"The best hotel ever"

5
User 28/09/2017

I was check in on 28.09-29.09 for 1 night The personal was very friendly specialy Mihaela that she explain everything that other hotels dont do. The room was big and verry clean I like it they give me infomation about breakfast and dinner

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Ioana, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Mihaela and the entire team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Like a house :) "

5
Mint08, Istanbul, Turkey 24/09/2017

I spent very nice 12 days here. Thank you for hospitality . Mihaela and Simona. Especially Mihaela :)) you always very helpful to us and kindly . I can wait to come back here :)) They always ready for our questions . The hotel is very clean and staff is friendly .

atanu2017, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Mint08, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Mihaela, Simona and the entire team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Thank you "

5
User 23/09/2017

Nice place with very nice and friendly staff. Hotel is very clean with good service. Dear Leo thank you for your's support I really enjoyed my time with my friends. Keep doing this great job. Best Maciej

atanu2017, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Maciej K Thank you for your 5 star review followed by your recent stay. Leo and the entire team is glad to receive your 5 star review from you. We look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Great hotel that suited my requirements plus more. "

5
User 18/09/2017

Every aspect of my stay was satisfied and always with a smile from the staff. Comfortable bed, good breakfast choices and a chef who knows how to cook a great pizza. The location is an easy 20 min walk to the train station and suited my requirements. Very professional staff who were friendly and helpful. I wouldn't hesitate to recommend this hotel.

atanu2017, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear 750tango, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Best western croydon - London Surrey"

5
User 17/09/2017

There isn't a lot to write about this hotel it exceeded expectations in all areas service facilities location. A really well run hotel doing the Best Western brand proud !!!!!! Lovely hotel very new and clean and staffs in hotel are very helpful and attentive.. I was made feel ''Welcome on Check in and did the rooming process very efficiently. The room was spacious and comfortable with nice selection of tea & coffee . A good selection of items to choose from morning breakfast . Easy access to shops and local transports .

atanu2017, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear dlarangeria, Thank you for your 5 star review, We are glad with your positive comments and it certainly go a long way in motivating and encouraging our team to remain consistent in providing exceptional services. We look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Modern. Charge for breakfast and parking."

4
User 16/09/2017

Nice accommodations. Doesn't look great outside, but is cool on the inside. Lots of Indian people in suits walking around - these are the owners. Modern room. To have power in the room, you put your key in a slot. Unfortunately, when you leave with your key, the power shuts off - which mean that whatever climate control you set up, you'll have to redo it when you return - this is a tweak i might suggest to the owners. Also, there is a charge for breakfast and an additional charge for parking - though my accommodation detail on priceline said breakfast included and did not mention there was a charge for parking.

, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Joye O, Guest satisfaction is paramount to us. Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. We look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Best Western indeed"

5
User 15/09/2017

Extremely hospitable staff. Comfortable rooms. And the food is excellent as well. Definitely worth your money. There are various restaurants and pubs around. Lots of Indian SriLankan places to eat for people coming from those countries.

, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Kumudha M, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Me and my team is glad to receive your 5 star review from you. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Great Hotel at affordable prices "

5
User 15/09/2017

I stayed at this hotel almost the entire summer, very clean rooms, the staff was extremely friendly and the commute into central London is less than hour. The rooms are equipped with microwave, refrigerator, flat screen televisions with awesome channels and free WiFi which is very reliable. Very modern I would say. The prices were great as well. On average I paid £50 per night which is awesome. The beds were very comfortable. The area is mostly residential and very safe. The Croydon shopping centre is just up the street and you also have a vast variety of restaurants in the area. Getting to and from Gatwick airport is quick and easy using the train. I would definitely stay again.

, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear ursan88, Thank you for your 5 star review, Your positive comments certainly go a long way in motivating and encouraging our team to remain consistent in providing exceptional services. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Fantastic"

5
bkelleher54321, Somerset, United Kingdom 24/08/2017

This hotel was very nice when I stayed, the hotel is very modern and looks very nice on the inside but the building outside didn't look that nice, you'll be pleasantly surprised if you do decide to stay here. I had a good night sleep and managed to get breakfast nice and early although there was lots of people also getting breakfast meaning it was very busy. Also, the car park hasn't been built yet so you will have to park in the Ibis next door until the car park is finished, this will cost you £7 per night. The shower was warm and the bathroom was very nice. The free wifi was alright. All round I think this hotel was very nice and is highly recommended.

, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear bkelleher54321, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Guest satisfaction is paramount to us. Your positive comments certainly go a long way in motivating and encouraging our team to remain consistent in providing exceptional services. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Not quite sure"

3
User 23/08/2017

Booked as good deal via Best Western website. States new build, but clearly still building it. Painters actually in on visit. Staff helpful & friendly, great onsite secure underground carpark. Room set out to good finish, although laminate flooring :-( Weird setup as apartment hotel, so mini kitchen in room. No windows to open which is weird and surely a fire risk, air con was rubbish kept cutting out once it thought it brought room to required temperature and not maintaining it. Good WiFi signal, comfy bed. Good 10 minute walk into town with plenty to eat and shop Breakfast a let down as typical continental style which is not ideal for businessmen. Considering location and price, got what paid for.

, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Tom P, Thank you for taking time and for your effort in posting your genuine feedback followed by your recent stay. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Horrible place"

1
User 16/08/2017

It's a prison house with lack of oxygen result of Windows not opening. House keeping came every day wasn't satisfied with the cleaning job. Room service is very poor twice we had to wait for our room to be clean receptionist didn't even have the courtesy to offer us tea considering we arrived early on the first day. Lastly one of the things that really frustrated me was not able to sit in the lobby to drink a brevage mainly because it was not purchased in the bar. My family and I had the worst experience and wouldn't go back even if it was the last place on earth

, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear jizelle567, I am disappointed to hear about your negative experience. We consider our customer feedback seriously and make all effort to improve, thank you very much for your time and feedback. I would like to sincerely apologize for the inconvenience caused. Regards, Atanu Bhowmick Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD Tel- 02038791888 Email- [email protected]

"Never trust anyone"

2
oscut, Sant'Antioco 31/07/2017

I was there on the 13th April 2017. Booked for 3 people actually we were only 2 people and asked for a price reduction (ok my fault). No way. Furthermore I was asked extra £.30 as a caution found that would have been refounded on the leave on my bank account. The receptionist gave me a receipt, but I am still waiting. Claimed several time the occurrence I have never been refounded nor answered. Shame on you.

, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Oscut, Thank you for taking the time to provide us your feedback, guest satisfaction is key to our hotel. I am sorry to read that we did not meet your expectations. I have investigated your matter we apologies for the lack of response you have received in regards to your queries. Let me explain you. The £30 pre-Authorisation is part of the check in policy that allows our guests to charge extras to their room., should they not require it, a reversal is processed at check out time. As this is a pre-authorisation, it will appear as a pending transaction in your accounts. However when the reversal is processed the transaction is removed from your banking statement, it will not appear as a refund. If you have any queries, please do not hesitate to contact us directly and we will assist you. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"FAntastic"

5
962sandipn, Slough, United Kingdom 25/06/2017

Wonderful Experience. Food quality fantastic. Service excellent. Location convenient. Breakfast alright. Maximum comfort in the room. Overall staying was enjoyable. I would definitely recommend to others.

, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear 962sandipn, Thank you for taking time and for your effort in posting your positive and valuable feedback followed by your recent stay. Guest satisfaction is paramount to us. Your positive comments certainly go a long way in motivating and encouraging our team to remain consistent in providing exceptional services. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Atanu Bhowmick Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"5mins walk to Tesco express!"

4
shun821, Singapore, Singapore 23/06/2017

Stayed for a night. Free wifi. My room was a triple bed room. Room is big. In-room kitchen sink, microwave, fridge and water boiler. Bed is comfortable and water pressure for shower is good. 5mins walk to Tesco express which is convenient for us to get snacks and drinks. Overall a comfortable and good stay.

, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Shun821, Thank you for taking time and for your effort in posting your positive and valuable feedback via trip Advisor followed by your recent stay. Guest satisfaction is paramount to us. Your positive comments about the team certainly go a long way in motivating and encouraging them to remain consistent in providing exceptional services. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Mr"

5
manojnagaraja, Bangalore District, India 13/06/2017

Hi,I had one of the best stays in London in East Croydon area , it's very close to Croydon hospital. The rooms are quite spacious and clean. Staff are very helpful and the pizza restaurant is very good. They have a good breakfast spread.

, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Mr. Manoj Nagaraja, Thank you for taking time and for your effort in posting your positive and valuable feedback via trip Advisor followed by your recent stay. Guest satisfaction is paramount to us. Your positive comments about the team certainly go a long way in motivating and encouraging them to remain consistent in providing exceptional services. I am glad you enjoyed having Pizza in our newly opened in house restaurant '' Pizza Polli'' . My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Confused."

3
david187067, Doncaster, United Kingdom 11/06/2017

Just a one night stay... Plus - comfy bed, nice room, friendly staff. Cons - Microwave and sink provided. But no cutlery, plates or utensils. Might as well have saved themselves the cost of the kitchen! I was treated to a Disabled room (I'm not disabled). These should be avoided if you can. Ground Floor near the eating area, sound travelled along the corridor waking me early. Shower is great for someone in a wheelchair - too low if you are not. Work spaces are limited I suspect, and where they are available they are too high to be comfortable.

, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear David187067, Guest feedback is very valuable to us and will certainly help us improve our level of services to ensure we meet our guest expectations. Sorry to hear that you mentioned that you were allocated to a disable room at the time of check in. if you had bought this to attention of the hotel duty manager or a receptionist, I'm sure we would have moved you to a different room. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"Great hotel and staff "

5
User 03/06/2017

Me and my wife stayed here on a Friday night and had a great time. Hotel is modern and contemporary with big comfy beds and fluffy pillows. The hotel was nice and quite even for a Friday night and the staff are very helpful and friendly.

, Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Ful1234, Thank you for taking time and for your effort in posting your positive and valuable feedback via trip Advisor followed by your recent stay. Guest satisfaction is paramount to us. Your positive comments about the team certainly go a long way in motivating and encouraging them to remain consistent in providing exceptional services. My Team and I look forward to another opportunity of welcoming you back again soon. Kind Regards, Leo Johnson Deputy Hotel Manager Best Western London Croydon Hotel | 2,Dunheved Road South Thornton Heath | Croydon,CR7 6AD

"excellent stay"

5
annmarie971, Glasgow, United Kingdom 18/05/2017

I booked a 2 night stay at this hotel.on the 1st of may 2017 And i was delighted by what i got for my money. The room was spotless. Beds were comfy.Powerful shower. Hair drier built in in the bathroom free toiletries Microwave and fridge in the room which meant we could cater for ourselves which helps to keeps costs down.Complimentary tea and coffee. The staff were polite friendly and very helpful.Especially Simone and Michaela I couldnt recommend this hotel enough for the price i paid.Ameneties minutes from hotel bus service excellent.

"Great overnight stay"

4
Amy T, Ashford, United Kingdom 16/05/2017

Stayed here overnight while on a course in Croydon. The hotel is great and nicely tucked out of the way off a busy main road. There is free parking on the road if you can find a space, but I opted for parking next door at the IBIS for an additional £7. All the staff I encountered were friendly and extremely helpful, directing me to the local shops so I could get a quick dinner. I opted to eat in my room as there was facilities within my room to heat food etc which was great. This would be particularly helpful if you were staying longer than a night and wanted to keep things cheap! There is WIFI but it is only free for the first 24 hours once you signed up to a buffer website. Not sure how much it is thereafter, but the initial free 24 hours was enough for me. The bed was extremely comfortable, with plenty of big fluffy pillows and a nice warm duvet. The window view wasn't the greatest (looking out the back of the hotel to another) but it was certainly quiet so I can't complain and I slept very well. Check out was very quick and efficient and they provided me with my token so I could exit the car park next door! Overall perfect for an overnight stay

"Excellent"

5
carmel h, Ireland 10/05/2017

One of the best hotels I have stayed at in London. All staff are all so helpful, polite & friendly & greet everyone with a smile. Food is scrumptious every night, rooms & bathrooms perfectly clean. Leaving in a little while & we will be sorry to go. Thank you for such a wonderful stay.

"Excellent...."

4
londynguide, Gliwice, Poland 03/05/2017

Excellent, new, top-notch hotel, with very friendly staff. You can find a really nice stay there. All facilities are very good, as well as breakfasts. One disadvantage of the hotel is that is a little bit to far from the city. You have to spend an hour to get to the city, and it costs you more than usually while sleeping in Crystal Palace for example. Hotel is situated in fifth zone. But anyway, I can solemnly recommend it.

"Nice hotel with great restaurant"

4
katrin s, Linz, Austria 17/04/2017

We spent 2 nights in this hotel because we visited a Premier League match in the Selhurst Park Stadium. The hotel is brand-new and therefore recommendable. Especially the staff at the front desk is very helpful and friendly. The restaurant located in the hotel lobby serves amzaing pizzas which taste like holiday in Italy because the cooks are Italian. Also the waitress Simona is really nice.

Arun M, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Trip Advisor Member, It is a pleasure to receive your feedback after your stay at The Best Western Plus, Croydon. Your compliments on our product, Restaurant and facilities is truly appreciated. I have shared your gracious comments with the entire team. They are delighted to learn that they could make your stay a memorable affair. We look forward to being at your service not only for your business needs but also for your leisure travels in future. Warm regards, Arun Manoharan

"New and good"

5
Mark L, Northampton, United Kingdom 06/04/2017

This property is only about 2/3 months old and although at present does not have its own parking (it is being worked on now) this aparthotel is a good find. The staff can not be faulted in their efforts to help and the rooms are well appointed. Mine had a sink and microwave in if needed. The restaurant offers a slightly limited menu at present, but the pizzas which are made in front of you are excellent and can only be recommended. Situated off the main road down a side road access could be an issue, but overall I can only recommend this venture.

Arun M, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, Thank You very much for choosing to stay at The Best Western London Croydon Hotel and taking time to share your experiences on TripAdvisor. It was our pleasure to have you stay with us and happy to hear that you had a comfortable stay and enjoyed our hospitality. I have shared your appreciation with the team for their personalized customer service as comments like yours are our ultimate reward. We immensely value your patronage and look forward to your continued support. Regards Arun Manoharan Hotel Manager

"Not for me. "

2
User 27/03/2017

Difficult one to review for me. I stay in hotels regularly and there are some positives and negatives to this hotel. The negatives outweighed the positives so I will not stay again. The hotel is freshly renovated. It is clean and modern. Reception were friendly even though it took an age to check in. There is no car park, I was not advised when booking it would be an extra £7. You park on ibis and walk to the hotel. The hotel was more like a hostel. Not many English residents and the food options were poor at best. Pizza and chicken but the chicken had sold out. Bed was really hard, no bath just a shower depending on what you prefer. I woke up to some young people smoking directly out of my window. View was not the best ! Okay if you want a cheap stay in London. Not for me, I didn't feel safe with some of the clientele in the hotel. Barricaded my door before I went to sleep.

Arun M, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Trip Advisor Member, It is a pleasure to receive your feedback after your stay at The Best Western Plus, Croydon. Your compliments on our product and facilities is truly appreciated. I have shared your gracious comments with the entire team. The points you have raised has been rectified and as a direct result of your feedback we have now reviewed our Menu offer. We look forward to welcome you back again to the hotel in the near future. Warm regards, Arun Manoharan

"Nice New Hotel "

4
Chris S, London, United Kingdom 21/03/2017

I stayed at the Best Western for a weekend and was pleasantly surprised. The postcode given on Booking.com led me astray and I ended up at a not so nice looking guest house. This hotel is located at Dunheved South not West and is directly opposite the Mosque. They don't have parking but if you're lucky you can find a spot on any of the adjacent roads. If not you have to park at your he Ibis hotel next door for a fee of £7. It's located closely to central Croydon and there are many transport links, West Croydon station is 5 minutes away, several bus stops and not too far from a tram stop. The lady at reception was very welcoming and helpful. The hotel is newly built so looks very nice. The rooms are decorated in a way that reflects Croydon's history which is a nice touch. The room also has a kitchenette and microwave and a modern bathroom. The only complaint I have were the other residents on my floor who were very noisy in the night. I would definitely stay there again!

Arun M, General Manager at Best Western Plus London Croydon Aparthotel, responded to this review
Dear Guest, I am very happy to note you had a pleasant stay and left with a positive impression of the hotel and its services. Your kind words of appreciation have been conveyed to our team, for whom they will be a tremendous source of inspiration. Please contact reception if you do find unacceptable noise levels from neighbouring rooms and we will make sure its dealt with immediately. The team at the hotel and I look forward to welcoming you back soon. Kind Regards Arun Manoharan Hotel Manager

"Awseome"

5
940dant, London, United Kingdom 14/03/2017

Amazing hotel, amazing staff, fantastic rooms. Everything was great. I stayed at Jury's Inn, Holiday Inn, Travelodge and a few more. Nothing compares with this one. Especially the rooms.. One word: amazing

Arun M, General Manager at BEST WESTERN PLUS London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking the time to share your experience. We are delighted to hear that you had a wonderful stay at The Best Western London Croydon hotel. Your comments regarding the hotel and its services are truly appreciated. It is our endeavour to create unforgettable memories for our valuable guests. It was a pleasure having you as our guest and we look forward to welcome you back to your hotel in Croydon soon. Warm Regards, Arun Manoharan General Manager

"Excellent hotel!!!"

5
estheradiaz, Buenos Aires, Argentina 12/03/2017

The Best Western Plus London Croydon Aparthotel is a very good option to stay in the south of London!!! The people who are working there are really very friendly and helpful!!! The room is very comfortable and has all the facilities you need!!!

Arun M, General Manager at BEST WESTERN PLUS London Croydon Aparthotel, responded to this review
Dear Guest, Thank you for taking the time out and giving such a nice review of your stay experience at the Best Western Plus London Croydon. We are delighted to know that you have liked the rooms and its facilities and the warmth of our team members who represent its service culture. Should your travels bring you back to Croydon in the future, we hope you will return to the Best Western Plus London Croydon always! Thank you and best regards, Arun Manoharan General Manager

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