ZIMMER  1
ZIMMER  2
ZIMMER  3
Vorteilscode

Best Western Plus Hotel Cincinnati Riverfront Downtown Area, Covington

4.5/5  - basé sur 164 notations.
200 Crescent Avenue, 41011-1002, Covington, United States - Karte ansehen

Ganz gleich, ob Sie privat oder geschäftlich unterwegs sind, das Best Western Plus Cincinnati Riverfront Downtown Area Hotel wird Ihre Erwartungen übertreffen. Das Hotel befindet sich in Kentucky am Ufer des schönen Ohio River. Unsere Gemeinde ist stark vom deutschen Kulturerbe geprägt. Das MainStrasse Village liegt ganz in der Nähe. Der Great American Ballpark der Cincinnati Reds und das Paul Brown Stadium liegen auf der anderen Seite der Brücke. Wer also dem Lieblingszeitvertreib der Einwohner von Cincinnati nachgehen möchte, hat es nicht weit. Renoviert im Juni 2017. Neue Zwei-Zimmer-Suiten mit geräumigen Unterkünften und ein Hallenbad sorgen das ganze Jahr über für Komfort und Entspannung. Die Anlage bietet Gästen kostenlose Parkplätze als 24-Stunden-Service sowie kostenloses drahtloses High-Speed-Internet im gesamten Hotel. Unser umfangreiches kostenloses komplettes warmes Frühstück hält für alle etwas bereit. Warme und kalte Speisen sind jeden Tag erhältlich. Im Foyer steht rund um die Uhr Kaffee zur Verfügung.

Best Western Plus

Hotel Cincinnati Riverfront Downtown Area

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Klimaanlage in öffentlichen Bereichen
    Klimaanlage in öffentlichen Bereichen
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
Gebildet aus de 164 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
115
Sehr gut
38
Befriedigend
4
Mangelhaft
5
Ungenügend
2
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
6
Familie Familie
62
Geschäfts-<br>reisende Geschäfts-
reisende
30
Paare Paare
40
Reisen mit Freunden Reisen mit Freunden
19
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Great Alternative Lodging for Cincinnati area"

5
20/09/2018

You can't get a view of the Cincinnati skyline from Cincinnati. Just across the river however it is great. This hotel has one of the best free breakfast spreads I have ever encountered. Room was quiet and clean, staff was friendly and efficient. Very nice.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review and very kind comments on our team! So glad you enjoyed breakfast too! Sincerely, Beth

"First time stay"

5
19/09/2018

Really nice hotel. Pretty view on river side. Very nice staff. Had spent the previous week with family in an average bed. This bed was very comfortable and I was out like a light after a bad week of sleeping. Room was very clean and was very quiet. Lobby and reception area was very clean and modern. Don't get to Cincy area much, but I would definitely stay here again

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you so much for the wonderful review, I am very happy you slept well and apprecaite the kind comments on our team! Sincerely, Beth Wuestefeld

"Very low staff turnover"

5
10/09/2018

Beth and her staff are excellent - No one runs the coffee station as good as Beth W. does! Attentive and caring staff who know you and know your name, why you are there etc. The staff are the same people who were there when this was a Hampton Inn. I attribute this to Beth W.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Awww...you are SO sweet!! Very nice to see you and Scott - now my summer is complete! Thank you for the awesome review and kind words, look forward to seeing you again!! Sincerely, Beth Wuestefeld

"Very nice hotel "

4
09/09/2018

We visited this hotel for a 2 night stay while my nephew was in Cincinnati Children's Hospital. I don't have any complaints with this hotel, staff was all friendly, rooms and amenities were very nice & clean. It is a short drive to Cincinnati as well as Newport which is a very nice place to visit.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay and I hope your nephew is doing well! I appreciate the kind comments on our team members and so happy you liked our rooms too! Sincerely, Beth Wuestefeld

"Meet all of your needs at this hotel!"

4
04/09/2018

During our stay, we were met with friendly staff and our stay was very comfortable. A bar of soap was stuck to the ceiling in the shower, but rest of room and property is very well maintained. Breakfast was ok, i suggest getting there before 9 only because the eggs dry out. I would still highly recommend this hotel!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review! I am very sorry we missed the soap on the ceiling, can't imagine how it got there :) Hope to see you again. Sincerely, Beth Wuestefeld

"Good Hotel"

5
03/09/2018

We stayed here for four nights on our first visit to the Cincinnati area. The room was clean and well maintained and the manager and staff were all friendly and helpful. Breakfast was good although we personally would have liked more variety of fresh fruits. This location was convenient to the main highway and bridge across the river to Cincinnati and within walking distance of Mainstrasse Village and the trolly stop.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review! I appreciate the kind comments on our team and so happy you enjoyed your stay! Sincerely, Beth Wuestefeld

"Nice hotel. Easy off, easy onto the highway."

5
26/08/2018

I experienced a fast, easy check in. The room was clean and the bed was so comfortable. The best surprise was the breakfast in the morning. Plenty of continental options, but the hot breakfast was great with scrambled eggs, ham, and potatoes.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review! I am happy you enjoyed your stay and our breakfast too! Sincerely, Beth Wuestefeld

"Wonderful stay!"

5
23/08/2018

We stayed here for 1 night before our appointment with CCMH and it was a very pleasant stay. Everything from check in to checkout went smoothly. The staff was very friendly and knowledgeable. They were also very informative of all the amenities the hotel offered. Our room was clean and comfortable. I loved the layout of both the room and bathroom! Our room has lots of plug ins and storage. The beds were so comfortable. We had a view of the parking lot so we didn't have any issues with noise. We would definitely recommend this place to anyone, and will be coming back for future appointments! I attached a photo of the sunrise from the parking lot on our way out the next morning. It was beautiful.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review! We love our relationship with Children's Hospital and all the wonderful families we get an opportunity to meet! Sincerely, Beth

"Across the River"

4
20/08/2018

Good access to travel over to Cincinnati you can get on and off the freeway. Good access to all areas of Cincinnati, it was just over the bridge. It's probably better for those that have a car. We were able to get in and out of the downtown area easily but we also had a GPS. When you turn into the hotel it is a very quick turn. We only had a view of the top of buildings but the rooms were very nice. We did the Underground Rail Road Museum, which was fantastic, it also talked about how involved women were at that time. The breakfast was the standard Best Western/Comfort Inns breakfast, waffle, some rolls scrambled eggs etc. Over all for the money it was a good deal as I'd checked hotels in Cincinnati they were much more expensive.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the nice review of your stay with us! I am so glad you enjoyed your stay and the Freedom Museum. Sincerely, Beth Wuestefeld

"Wedding guests"

5
14/08/2018

Very pleasurable experience...wonderful staff and comfortable room.The hotel was located very close to the wedding reception venue. Having the shuttle transportation made it so much easier for the guests.

Molly F, Director of Sales at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you so very much for taking the time to review the hotel! We are delighted to hear that your stay was enjoyable and that the shuttle service was convenient! We hope to have the pleasure of serving you again soon!

"We loved this place"

5
08/08/2018

The general manager was so nice and welcoming. Our room was huge and comfortable. MY kids loved the clean pool. Breakfast was amazing there, they go out of their way to make you feel special and happy.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review and very kind comments! I so happy you enjoyed your stay and hope to see you again soon! Sincerely, Beth Wuestefeld

"Relaxing"

5
07/08/2018

I stayed in room 304 which is a beautiful suite.. the living room was large with very comfortable furniture and large tv. The bedroom was even larger with the best bed ever and another tv. The bathroom was huge with the best walk in shower ever...and of course the full breakfast in the morning can't be beat...love staying at BW

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
So happy you enjoyed your stayed in one of newly renovated suites! Thank you so much for the kind review and I hope you visit again soon! Sincerely, Beth Wuestefeld

"Family time"

5
06/08/2018

Having a great time at hotel. Everyone has been doing a great job. The coffee stand was a great idea loved loved loved it. Breakfast was good wish it was a little longer. But again that coffee stand was the bomb!!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
So happy you liked our coffee station set up - I love coffee too! I appreciate the kind comments on our hotel and employees too! Hope to see you again soon! Sincerely, Beth Wuestefeld

"best stay ever"

5
06/08/2018

this hotel is very clean, close to the freeway and restaurants, staff very friendly and helpful. the rooms were spacious and clean breakfast was great and love the coffee station. this will be the only hotel i stay at when visiting family

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you SO much for the amazing review! I am so glad we are you place to stay while visiting family in the area! Have a wonderful week! Sincerely, Beth Wuestefeld

"Dietary/Food Ser. Manager"

5
01/08/2018

This place was remarkable. It's good to know that you find a hotel that's suitable for your needs of relaxation. My family and friend were with me, and when I opened that door to our suite it was like heaven! Spacious, large television area, with sofa, which could be let out into the bed, the atman were you could relax your feet. I apologize if some of the spelling is incorrect. It's been 4 days and I'm still feeling like I've been on real vacation and stayed at a real hotel. Best Western Plus Cincinnati Riverfront Downtown Area. Don't change anything but your breakfast menu. Oh! wait! you do that everyday. Keep up the excellent services. The customer service desk all night until the break of dawn, with security as well were all pleasant to me along with my guest. Thank you! You will see us again!

Beth W, Front Office Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you for the awesome review! I am glad you and your family enjoyed the suite, breakfast and that our staff treated you with great customer service! Look forward to seeing you again in the future! Sincerely, Beth Wuestefeld

"A real Best Western Plus!"

5
30/07/2018

Best Western Plus in Covington is a great place to stay. It is a fantastic location with many thing to do and places to go. The newly remodeled property is great and all the staff are professional are very helpful at all times.

Molly F, Director of Sales at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Wow! Thank you for being our guest and for the awesome review! We are delighted you enjoyed your stay and hope you will visit us again soon!

"Not What We Were Told"

1
30/07/2018

We paid almost four hundred dollars a night (2 nights) for a room and hotel that was not as described by the person at the front desk when I called to inquire about reservations. We were told riverfront with views of the city and a great walkway where we could hear the city music festival going on. It was anything but. I was concerned about safety as soon as I pulled in given the surroundings. And the huge wall between the hotel and back areas was intimidating—not a good area at all. Very deceiving and misleading. Bait and switch.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for your feedback and I apologize for the confusion in our location. The only property I can think of that is close enough to Paul Brown Stadium that you would be able to hear music from a concert is the new AC Marriott which would also have a walk way along the river. The city is building a walk way behind the flood wall that isn't open to the public just yet, we are looking forward to it opening as we get asked where to walk along the river. Again, I am sorry you felt mislead, this is not our intention to mislead our guests. Sincerely, Beth Wuestefeld, GM

"Wonderful"

5
29/07/2018

Love all the new changes, the rooms are comfortable, almost like being at home. Someone on our floor was smoking, notified staff and it was dealt with immediately. Loved efficient speedy response of staff.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for your wonderful review - I am so sorry someone was smoking on your floor and happy it was handled by our team! Hope to see you again! Sincerely, Beth Wuestefeld

"Great Stay"

5
28/07/2018

I love this place. They take great care of you. The breakfast is amazing, rooms are beautiful and the staff is so friendly. They really pay attention to the details. This place is a hidden gem. I will be back!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review! I am glad you enjoyed your stay and appreciate the kind comments on our team members too! Sincerely, Beth Wuestefeld

"Wonderful staff"

5
26/07/2018

I was visiting the Cincinnati area and was referred to this property because it was a newly converted hotel. It was very nice and clean. We were greeted multiple times at the desk by a gracious lady with a beautiful smile. I believe her name was Beth. I would definitely choose this property again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you so much for the very kind and awesome review! I am so glad you enjoyed your stay and hope to see you again soon! Sincerely, Beth Wuestefeld, GM

"The Most Awesome Hotel EVER!!"

5
25/07/2018

This gem is truly that a gem, the staff from the back of the house to the front of the house has the Best guest service I have ever encountered. Beth the GM leads by example and I can see why her staff is very attentive to guest needs. The rooms are beautiful and the breakfast was always filled even with a very busy weekend. Thanks for making my stay an enjoyable experience even thou I hate being away from home in a Hotel they made me forget about that in every aspect.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you for the awesome review and very kind words! I have a wonderful team that makes me look good! Hope to see you again! Sincerely, Beth Wuestefeld

"Gorgeous Rooms"

5
24/07/2018

We were here for a high school reunion and one of my classmates recommended this hotel because of their connection with the GM Beth. WOW this rooms are beautifully decorated and immaculately clean. Thanks for making our stay enjoyable.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you staying with us for your reunion! I am so glad your classmate recommended us and that you enjoyed your stay! Please thank your friend for me too! Sincerely, Beth Wuestefeld

"Great Decision!"

5
24/07/2018

We couldn't decide where we wanted to stay with so many great hotel options. We decided to try Best Western Plus, we'd never stayed at one. This was one of the nicest hotels I've been to. The staff was friendly, the rooms were clean, and it was one of the best breakfasts I've had! Way better than any Holiday Inn I've stayed at. I usually go for Hiltons, but I am totally looking forward to staying here again!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review, I am glad you decided to try us out and that you enjoyed your stay with us! Sincerely, Beth Wuestefeld

"Beautiful Riverfront Property located in Covington, Kentucky"

5
24/07/2018

From the moment I walked through the doors I felt welcomed! Beth, the General Manager and team made the check-in process easy. The lobby is absolutely beautiful! I found out the hotel has just underwent a complete renovation. The lobby has beautiful lighting and it truly an eclectic mix of furnishings. The room was beautiful and comfortable, very upscale. The bountiful breakfast was delicious. I didn't want to leave! I will be back, a great location, 5 minutes away from Cincinnati or Newport. Truly a delightful stay. The service was outstanding.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review and very sweet comments! I makes me very happy that you enjoyed your stay with us and so glad you like our renovations too! Sincerely, Beth Wuestefeld

"Cheaper alternative for Cincinnati area"

4
20/07/2018

We were traveling though the region and opted for the BW Covington Riverfront for a two-night stay. The hotel options on the Covington side of the Ohio River are a bit cheaper than Cincinnati. There are many budget/mid-range properties along the riverfront in Covington. A word of warning... these Covington properties are surrounded by liquor stores, apparently well situated for Ohio residents who cross the River for the lower liquor tax. We did not feel unsafe, but all these liquor stores create a not-so-pleasant vibe about the area. The hotel itself was a typical BW. Room was clean, bed comfortable and staff friendly. The breakfast was OK.

"Great Experience"

5
01/07/2018

We traveled in from Wisconsin to enjoy a Brewer game in Cincinnati. We were very pleased with our choice of hotel. It is very clean and we had a spacious suite for four adults and two seven year olds. The staff was very friendly and gave us great dinner options and ideas. The hotel is also ideally located, a brief Uber from Great American Ballpark. We chose to walk back to the hotel after the game, which was a walk across the suspension bridge with a beautiful view. We also got to see the murals on the levees on the Covington side of the river. All in all, a great value and I would definitely recommend this hotel.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay while in town catching a game! I appreciate the great comments and kind words on our staff! Hope to see you again soon! Sincerely, Beth Wuestefeld

"Great place to stay if you are going to ballgame"

5
25/06/2018

Did a road trip to see the Cubs play the Reds (a 4 game sweep against us but still great time). A short walk to shuttle that drops you off a short walk to park for only $1 each way. No hassle and very convenient. Hotel itself was one of the best BW we have stayed in. Huge comfortable room -King Suite. Very friendly staff. Usually housekeeping staff is just quietly going about their jobs. Here they greeted us in the halls wishing us a good day. Very refreshing.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review! So glad you had a great stay with us and I especially appreciated the comments on our housekeeping team friendliness! Sincerely, Beth Wuestefeld

"One of the best"

5
24/06/2018

I do BW Rewards so I been staying at several. This is a great property, almost underneath I-75 on the KY side. Convenient to Ballpark, under $10 Uber. Breakfast was varied and the hot food , scrambled egg options, meat and potatoes were nicely prepared. Not anywhere to walk to eat that I could see but there is a liquor store next door! Nice staff handling the front. Busy since it was a ballgame weekend and there was a parade in downtown Cinci. Well done all around. Oh, and the room was nice, clean with comfortable bed.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! I am glad you enjoyed your rooms and breakfast and appreciate the kind words on our team members. Sincerely, Beth Wuestefeld

"Great Stay! Close to everything!"

5
24/06/2018

Stayed in room 506, view of river and downtown was very nice. Air conditioner worked very well and was quiet, did not wake me up each time it clicks on. Hallways were quiet too. Every single person we met who works at this hotel was wonderful. Housekeeping always wished us a good day with smiles, breakfast staff, always cleaning and keeping food well supplied, great scrambled eggs, with cheese and without. Yummy yogurt with 6 different toppings to choose from. One day maple sausage, next day sausage links, waffles you make fresh everyday. Potato pancakes, and biscuits and sausage gravy( the best I have ever had) on different days. Nate, take great care to feed the guests well. The front deck staff seemed like friends by the end of the week! If you have the chance stay here.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay with us! I love all the details you wrote of and especially nice comments on Nate - I will be sure to thank him too! Sincerely, Beth Wuestefeld

"The Ark & The Reds"

5
19/06/2018

Family trip to see Noah's Ark & catch a Reds game. This hotel is located just 2 miles from Great American Ballpark & about 35 minutes from Noah's Ark. The neighborhood wasn't the greatest, but not awful. The hotel was outstanding, clean, friendly & a nice complimentary breakfast. Recommended!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you so much for the wonderful review and very kind comments! I hope to see you and your family again. Sincerely, Beth Wuestefeld

"great location, room small"

4
11/06/2018

This was last min trip to the Cincy area for a get-away. The view of the river and bridge/hwy was nice from our room, 612. The room was clean and everything was tip top shape. We had a king bed room with loveseat/ pullout bed and with the pullout bed in use the room is rather tight, really tight. It had iron, ironing board, flat screen tv, mini fridge, microwave, coffee pot and hair dryer.... The typical things but not always available at all hotels. My husband said the bed was hard. I slept just fine. There's an inside pool but no jacuzzi. The other hotel guests and staff were friendly. Staff were very helpful with answering our questions at various times about the area, things to do, places to go etc. Breakfast was free/complimentary and was plentiful from fresh fruit to waffles you make yourself, bacon/sausage, boiled eggs, scrambled eggs, cereal, variety of pastries etc. Wifi served its purpose. The different areas of the hotel appeared clean and well kept. When we went to the pool there were no pool towels so I sent my daughter to front desk to ask about them. Like 5 mins later a guy walked in with a fresh stack of pool towels and walked right over to us so we could grab what we needed vs just sitting them down on the pool towel bin. Things like that makes you appreciate good customer service. There are 2 little convenient stores that are in the parking lot of the hotel, a liquor store a block away. Plenty of eateries and areas to "people watch" or blend in with the locals that are not that far - in walking distance. On our first night, a group of hotel guests walked from the hotel to the baseball game. Over all it was a pleasant stay.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review and very kind comments on our team members and hotel. I was so happy to read you enjoyed breakfast and your guest room too! Hope to see you again soon! Sincerely, Beth

"Great for long stays."

4
07/06/2018

Booked a suite for two weeks. Perfect size 65m2 700ft 2. Basically it was 2 rooms, joined by an archway. Ample space, seperate living area, sofas, side chairs, dining set, microwave, fridge, sink etc. Tv's in both living and bedroom and a huge bathroom, with double size shower. Rooms were cleaned daily, with the usually towel changes. The hotel had undergone a total refurbishment just over a year ago, so everything looks fresh. Buffet breakfast with plenty of choice, disposible cutlery snd plates, make it feel a little cheap, but easier at the same time. Coffee is free on tap 24 hrs per day and the reception has a small selection of essential items to purchase. The hotel also offers a Gym and small indoor pool. On the 2nd floor there is a guest washing machine and dryer, which is rarely used, but really useful, especially for longer stay guests. The hotel does not have a restaurant or bar, but does offer complimentary beer and snacks Monday to Friday. Free parking was another ++ as a lot of the local hotels charge. Small niggle, would be the lack of restaurant and outside garden area. But other than that, busy at weekends and quiet during the week. Great staff, friendly everywhere. Close location to downtown Cincinnati.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you for the awesome review and wonderful comments! I am so happy you enjoyed the suite, breakfast and amenities of our hotel. I hope to see you again soon! Sincerely, Beth Wuestefeld

"Good accommodations, but not what I reserved"

3
30/05/2018

Unlike Patricia, a few reviews before me, we were not thrilled to have a "free upgrade" to a suite. I had booked a room with two beds intentionally, because I was not traveling with someone with whom I share a bed. The "upgrade" was not a courtesy; it was a matter of having overbooked the hotel. The clerk at the front desk graciously took $20 off my bill. That was a kind gesture, but still meant I had to sleep on a sofa. When I made the reservation, if the only room available to me had been a room with only one bed and sofa, even at the reduced price, I would have reserved elsewhere, as there were no shortage of hotels in the area. If you are reserving a room at this hotel and need two beds, indicate "NO UPGRADE" on your reservation, and hope to goodness they honor that request. Otherwise, the breakfast was wonderful, the public spaces are very attractive, the room was clean and spacious, the towels were soft, thick, and thirsty. On the downside, you could hear noise from other rooms, parking was sparse, and there was a liquor store next door, but the area did not feel unsafe. If I were traveling alone or could be assured I would get the room I reserved, I would probably stay here again, but the next time I'm passing that way with a roommate who is not a bedmate, I'll avoid this location.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the review and informing me of the situation, I am very sorry we did not have the room type you reserved and that the solution the desk agent tried to remedy the issue was not a good solution for you and your guest. I was very happy you enjoyed the breakfast and renovations and hope you will give us another opportunity in the future. I will contact you privately as well. Sincerely, Beth Wuestefeld

"This turned out to be very disappointing"

2
29/05/2018

The clerks at the front desk were very helpful including a gentleman who had been the manager there previously who was a big help getting us around these confusing streets. We had to go to the front desk to get tissues as there were none in the room and my daughter had bronchitis, infected ears and sinuses as well as pink eye and had been in the emergency room the night before. Tissues were needed. Outside the elevator on the floor was a toilet brush. The pillows were fat and very firm. If you slept on your back, the head was forced up. If sleeping on your side, your head was at a sharp angle. This hotel had no choice as many others do.We returned from our day Saturday about 3:00 hot and sticky and dirty and we wanted to take a nice shower and relax a bit before meeting friends at a restaurant at 5:00. Our room was not made up, we had damp towels from the night before and with my daughter's pink eye, I did not want to use them. The front desk said they were behind. She finally came after 4:30 when we left still dirty and sticky. When we returned we found the ice bucket full of room temperature water, dirty cups left, no shampoo or conditioner and we had used up the little bottles the night before, dirty washcloth left behind. The front desk assured us there would be tea bags in our room. There were none, however she was so thoughtful and gave us some before we went to the room. Room cleanliness and cleanup was an F. One the very positive note: the breakfast was excellent! I would make a suggestion that on busy weekends you have more helpers in the kitchen. The line became quite long waiting for some eggs and sausage to arrive. There was a great selection and the yogurt that we pour for ourselves and the granola topping was delicious. This gets an A+. The front desk clerks also get an A+. The rest of the visit was very disappointing.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you so much for the feedback on your stay with us. I was happy to read you had a awesome experience with the front desk and breakfast and very sorry to read we did not do well in housekeeping and I am sure this was very frustrating after a long day to come back and not received service. I shared with our Executive Housekeeping Manager to improve services in the future. I was out of town myself this weekend and was very happy that our Front Office Supervisor took one night of your stay off as it was much deserved. I hope you will give us another opportunity in the future. Sincerely, Beth Wuestefeld

"GREAT VIEW"

5
26/05/2018

Upon checking into this hotel my husband and I were upgraded to one of their suites on the sixth floor with a view of Cincinnati it was spectacular! The hotel sits along the river facing Cincinnati. Both my husband and I thought that the woman at the check-in was very kind to do that! We were at this hotel for several days and each morning the breakfast was wonderful! Every one that worked here was very friendly and kept the place very clean. They have a pool and a fitness center which we weren't able to use because of our busy schedule but both looked clean and inviting. We would definitely stay here again!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review! I am happy we were able to offer an upgrade and glad you and your husband enjoyed your stay and visit in Cincinnati/Covington! I appreciate the kind comments and hope you visit us again soon! Sincerely, Beth Wuestefeld

"Comfy stay with exceptional pleasant staff!"

4
12/05/2018

We checked in early. We were given drink coupons for the daily happy hour we attended. Breakfast was very good with a variety of foods. Room was very clean, bed comfy and overall hotel clean. Indoor pool and shuttle available to reds/browns games. Best experience at a hotel in quite awhile.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review! I am so happy you enjoyed the evening reception, breakfast and your guest room! Hope to see you again soon! Sincerely, Beth Wuestefeld

"The staff was exceptional with our group of 40!"

5
05/05/2018

I was the group leader for a bus tour of 40. We were delayed leaving the Ark Encounter and had a very tight time frame to get unloaded at the hotel and get to the B.B. Riverboat cruise. I called Beth and she said they would be ready for us. When we arrived at the hotel, Beth and her staff were waiting on us with luggage carts and room keys in hand. The rooms were great and the staff was exceptional! I could not be more satisfied.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Awww.... Thank you SO much Ricky for the wonderful review! We loved hosting your group - super people! Hope to see everyone again soon! Sincerely, Beth Wuestefeld

"Nice hotel"

4
20/04/2018

Clean hotel, Friendly and Helpful Staff. Conveniently located. Within walking distance to local restaurants (10-15 minutes). Short drive across the river into Cincinnati for more restaurants and parks.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review and kind comments on staff and cleanliness of hotel! Hope to see you again! Sincerely, Beth

"Great place"

5
19/04/2018

Stayed here for a concert..great place and centrally placed. Comfortable beds and roomy. Some construction going on otherwise super nice. Breakfast was good. Hotel was busy lots of patrons but staff was super nice.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay and very kind comments on staff and breakfast! Sincerely, Beth Wuestefeld

"Awesome staff"

4
09/04/2018

Very welcoming, staff makes you feel very comfortable and at home. Breakfast was fresh and hot! Everyone was very nice and respectful. Location is not the best but once inside total different atmosphere!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review and sweet comment on our awesome staff! Sincerely, Beth Wuestefeld

"Clean and friendly"

4
08/04/2018

Very clean room, comfortable but not overly spacious. Staff very friendly and helpful. Indoor pool clean but chilly. Great hot breakfast with a lot of variety. Very easy access on and off the interstate.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the great review from your stay and the very kind comments on staff and breakfast! Sincerely, Beth Wuestefeld

"Very clean"

3
08/04/2018

Our stay @ Best Western Plus was by far and good stay. They had a very clean hotel with very polite staff. They had a nice pool and work out center. They also had a very good free and full breakfast. My complaints would be we noticed really quickly that it is also a long term residency. Many people walking around in their wjat seemed to be pajamas. When we first pulled up we noticed many people who were just right outside front entrance smoking. They need a designated smoking area ways away from front entrance. During breakfast on our last morning we witness a resident in happy with a guest who must have sat in his usual spot. He was obviously being very rude to a guest. We weren't to pleased with our window view of the liqour store and not river front they advertise so we called and asked if we could switch rooms. We were told there were no rooms avaible. Assuming due to the many residence they house. Kinda felt like a very clean shelter to be honest.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the great review! You are correct we have some Seniors temporarily located here after a fire at a local apartment building, hopefully they will be able to return soon. We do only have a few rooms that over look the river and high enough to see over the flood wall, I apologize we did not have one available during your stay with us. Thank you for the great comments on staff, pool breakfast and fitness center! Sincerely, Beth Wuestefeld

"Great visit!"

5
30/03/2018

Grand daughter in children's hospital and stayed here night before admissions. Nice,clean room .housekeepers nice. Everyone friendly. One lady at front desk talked to her friends while I was waiting,needed to add a night.next day hospital said Best Western called because my things were in the room and I was supposed to check out,so the lady at desk did not do her job and add me.frustrated but she just needs to go.all other front desk people were excellent.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review, we love our relationship with Children's Hospital! I apologize that you had issues extending the reservation, I am happy everything else was good! Sincerely, Beth Wuestefeld

"Decent"

4
18/03/2018

The hotel itself was fine! It was clean and the staff was nice. Only reason i probably wouldn't stay again is due to the amount of strange people in the area. It appeared to have a large number of homeless looking people in the parking lot and lobby. Not sure what that was all about but I certainly didn't love it.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the review, I apologize you did not have the best experience we strive to provide. We are currently housing 50 residents from a Senior Citizen apartment building that had a fire (no one was hurt) until they can move back into the building. We are one of three hotels in Covington housing the seniors. Sincerely, Beth Wuestefeld

"DCCC at Best Western Great Stay"

5
12/03/2018

This was our first time at Best Western and it was great for Parents & Kids during Chess Tournament this hotel was able to accommodate all 94 kids and parents great team work from staff at all levels!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review and very kind comments! We loved hosting your Chess group and hope to see you again next year!

"Fabulous Best Western"

5
17/02/2018

This was a beautiful hotel. Decor was bright, cheerful and colorful. The people were friendly. And then there was BREAKFAST. We have been staying in Best Western's every night on this road trip because they are reasonably priced, clean and have breakfast, but this hotel is a culinary delight. Not your average eggs and sausage. This place has an employee with a culinary background. There was fresh warm eggs and cheese, bourbon sliced ham (yum), potatoes, fresh Greek yogurt (not in a package), fruit, etc. Also gourmet coffee flavorings. Need I go on. I would recommend this Best Western. The only downside was that we could only stay one night.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review! I remember speaking to you at the desk at check out and hope you made it safely to your family wedding! I appreciate the very kind comments and hope to see you and your husband again! Sincerely, Beth Wuestefeld

"Excellent stay"

5
08/02/2018

Staff was extremely nice and helpful. Hotel room was very clean. Breakfast was great. Hot sausage and eggs, and many other items to choose from . Our son also used the pool which was very clean. Would definitely recommend this hotel.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay! I appreciate the very kind comments on cleanliness, breakfast and friendliness of our staff! So happy your son enjoyed the pool too! Sincerely, Beth Wuestefeld

"Perfect and very nice!!!"

5
06/02/2018

It was really nice there breakfast was great I was impressed the pool could have been a bit warmer it was very clean they left plenty of towels in our room for us everything was very clean and staff was really nice

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review! I am so happy you enjoyed the breakfast, pool and friendliness of our team members! Sincerely, Beth Wuestefeld

"very nice rooms..."

4
05/02/2018

happened to find this hotel when we were taking a wrong turn but it was a great choice. Located in a mixed use area, we could walk to a great restaurant area in about 10 minutes. Rooms were well appointed, nicely decorated, clean. Breakfast was standard and plentiful.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! I am glad you enjoyed the renovated guest rooms and breakfast too! Sincerely, Beth Wuestefeld

"Burchfield "

5
05/02/2018

The staff is sooo sweet and nice. (Alisha, Kathy at the front desk, and Lonnie.) The place was very clean. House keeping every morning. Hot breakfast every morning. My grand daughter loved the pool. My daughter had stayed there 3 weeks and the staff has helped her any way they can. I would recommend this place to everyone.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review and very kind comments on our team members! I am happy you enjoyed breakfast, felt the hotel was clean and your granddaughter enjoyed the pool. I hope your daughter is doing well :) Sincerely, Beth Wuestefeld

"*best breakfast bar!!"

5
29/01/2018

Quick easy check in & friendly employees also room had a huge bathroom the best breakfast of any motel I have stayed in--I complimented the lady that was attending--anything you can think of, they had it!! will definitely stay here again if we are in the area

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you for the wonderful review, sweet comments on our breakfast offerings and so happy you will be back to visit us! Sincerely, Beth Wuestefeld

"Great place"

5
22/01/2018

Rooms are clean and very comfortable. The staff was very friendly and helpful. We stayed there for my son's Laser spine back surgery. Only about 7 minutes away from the surgery center and reasonably priced. I would highly recommend this hotel to anyone.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! I remember you and your son and hope he is feeling better every day! Hope to see you again for pleasure this time! Sincerely, Beth Wuestefeld

"Nice Hotel"

5
07/01/2018

Nice hotel. Easy access to expressway. Located next to liquor store and another strange store. But, staff was friendly and hotel was nice. Easy access to Cincinnati downtown area. The only issue I had with the stay was the loud people across the hall. They kept yelling and slamming doors well into the night. It was New Years Eve, so we didn't complain. We will request a room at end of hallway next time.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the very nice review from your stay with us! I apologize your neighbors disturbed you with noise on New Year's Eve. I hope you have a great 2018!! Sincerely, Beth Wuestefeld

"A little Gem in northern Kentucky"

5
06/01/2018

My wife and I flew from LAX to Cincinnati for the first time. Our return flight was at 9 am so we decided to stay at the hotel so we didn't have to drive from Dayton that morning. We were very pleased by the appearance and the amenities this hotel offered. The staff we encountered were very friendly. The "cocktail hour" food, we don't drink, was practically a meal for us and the breakfast had everything we needed to start the long day back home. If we decide to fly into Cincinnati again, we definitely will stay here again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review! I am so glad you decided to try us out on your way to the airport and that you enjoyed our evening reception and breakfast too! Sincerely, Beth Wuestefeld

"Great Value"

5
06/01/2018

This Best Western in Covington, KY is arguably the best hotel value in the Cincinnati area. The hotel is easily accessible and very well maintained. The free breakfast is as good if not better than any of the hotels where I have stayed. Now that the world knows I will probably have difficulty booking this hotel. ;-)

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you so much for the wonderful review! I hope you have an awesome 2018! Don't worry we will always fit you in :) Sincerely, Beth Wuestefeld

"Great stay!"

5
05/01/2018

Clean, comfortable and spacious rooms. Breakfast was great. The staff were all friendly and engaged with the guests. Stayed for a three night two day business trip. Close proximity to my meetings. A very pleasant experience.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review and kind comments on our team! Hope to see you again and Happy New Year! Sincerely, Beth Wuestefeld

"Really great experience"

5
03/01/2018

this was one of the best Best Westerns that I have stayed at. The location is great. The city of Coventry is nice and beautiful architecture. Good places to eat are close by the hotel. Relatively close to the Creation Museum and the Ark... Great things to see and experience.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review and very kind comments! I am glad you enjoyed your stay and The Ark and Creation Museum attractions. Sincerely, Beth Wuestefeld

"Pleasently suprised"

4
01/01/2018

The hotel is very clean and appears to have been recently updated. Staff is pleasant and helpful with our requests. Nice clean and comfortable room. Would recommend staying here when visiting Cincinnati or Covington.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! I hope to see you again and Happy New Year! Sincerely, Beth Wuestefeld, GM

"Great location, lovely clean hotel"

5
30/12/2017

The hotel was well-located immediately off the I75 and on the fringe of Cincinnati. Very close to the historic part of Covington with all of the nice shops and restaurants. The hotel is very well maintained, super clean and the rooms were very comfortable. We would definitely stay there again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay and the very kind comments! Happy New Year! Sincerely, Beth Wuestefeld

"Best Western"

5
29/12/2017

Stayed here when we went to The Ark Encounter and Creation Museum. Nicely located with good services and a great price nice fitness room, has pool. Very nice staff as well. Easy to get to. Recommended on your trip to the Ark!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review! I am so glad you enjoyed your stay and the The Ark and Creation Museum! Hope to see you again - Happy New Year! Sincerely, Beth Wuestefeld

"Excellent visit here"

5
16/12/2017

Brand new, very nice, treated me like a valued guest, very nice room on 6th floor overlooking the river and the Cincinnati skyline.A snack of cheese pizza and a couple beers in the evening provided by hotel. Breakfast was good, but a little limited for me with diabetic needs and allergic to eggs (but the cheesy scrambled eggs sure looked good). Got roght to it off the freeway, but got lost leaving in the morning to head southeast.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you SO much for the awesome review from your stay with us! I am glad you enjoyed your room, our evening reception and our breakfast! Merry Christmas! Sincerely, Beth Wuestefeld

"Best Stay"

5
14/12/2017

Although our Business Meetings were at the Marriott, I researched for options and found The BW+ was the better overall value with a convenient location, quality hotel, better pricing, and INCLUDED BREAKFAST daily, with FREE parking. I could not see the rooms could have been any better elsewhere.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you for the wonderful review from your stay with us! Hope to see you soon! Sincerely, Beth Wuestefeld

"Thank you Best Western - Covington, KY"

5
12/12/2017

Beth Wuestefeld and Evan Koller made my one year anniversary with my boyfriend pretty amazing. We were blown away by our room, the friendliness of the staff and the overall presentation of the hotel. We will make sure to come back and recommend this hotel to all of our friends! Thank you Evan for the fantastic upgrade! Thank you Beth for our anniversary gift!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
We were honored you selected to stay with us for your anniversary! I am so glad you both enjoyed your stay and hope to see you again. Happy Anniversary and Merry Christmas to you and your husband!! Sincerely, Beth Wuestefeld

"5 stars!"

5
08/12/2017

Very friendly, professional, and very helpful as soon as you walked through the front door. A delicious Breakfast in the morning help start the day off right. The complimentary drinks were much appreciated as well! Thanks for all your hospitality!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay with us! I am very happy you enjoyed our breakfast and evening reception! Hope to see you again soon! Sincerely, Beth Wuestefeld

"Love This Place"

4
07/12/2017

We've stayed at this hotel multiple times, and always had a good experience. The front desk staff are very welcoming and friendly and the housekeeping staff are friendly and attentive to your needs. We also enjoy the manager's open house in the evenings. We would recommend this hotel to everyone.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review and very kind comments on our hotel and team members! Hope to see you again soon! Sincerely, Beth Wuestefeld

"Clean and comfortable"

4
06/12/2017

Very nice hotel close to the Cincinnati children's hospital. Clean rooms and friendly staff make your stay a pleasure. We will definitely return and stay again. The hotel is newly remodeled and is close to several fast food restaurant's.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! We love our relationship with Children's Hospital and the great families we have an opportunity to meet. I hope your appointment went well! Sincerely, Beth Wuestefeld

"Great stay in Best Western"

5
03/12/2017

This was a great hotel to stay in. It was clean and the staff were super friendly. The beds were very comfortable. The breakfast buffet was great the food selection was good. The location is convenient to get around the city. I would definitely stay with my family again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! I am so happy you enjoyed the hotel and breakfast and appreciate the kind comments on our team members! Sincerely, Beth Wuestefeld, GM

"Awesome Hotel & Amazing Staff"

5
20/11/2017

This Hotel is simply amazing, it's beautiful since the redo, still has the same great GM in Beth and great staff. It's convenient to downtown and local restaurants. They are really special people and I can't wait to come again next year.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the amazing review and very sweet comments from your stay with us! Look forward to having back again next year! Sincerely, Beth Wuestefeld, GM

"Very affordable and very clean hotel"

5
20/11/2017

We stayed here for a weekend long cheer competition. The hotel was amazingly clean, had free parking, and free breakfast and was only 1.5 miles away from Duke Energy Center where we needed to be. It was much cheaper than staying in downtown Cincinnati. I would stay here again for sure!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay with us! I appreciate the kind comments and hope to see you again :) Sincerely, Beth Wuestefeld, GM

"Great hotel for the price!"

4
13/11/2017

The hotel was very nice, the bed was super comfy, and breakfast was delicious. The fitness center had everything I needed except sanitizer/towels for cleaning. The staff was friendl. There are places to eat nearby withing a few blocks walking distance. But right by the hotel there is just a few liquor stores and a smoking shop. The view out my window of the bridge and Ohio Rive was great!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the great review and wonderful comments from breakfast to staff! I apologize the fitness center was out of wipe and will ensure this is corrected. Sincerely, Beth Wuestefeld, GM

"Great Property and Service "

5
13/11/2017

Have nothing but good things to say about staff, rooms, and services. Location is very convenient and right off the Interstate. Only downside is the neighborhood felt a bit sketchy. Next to liquor stores and I would not walk outside alone at night. However, we had no problems. I highly recommend this hotel.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay and the kind comments on our staff and guest rooms! Hope to see you again! Sincerely, Beth Wuestefeld, GM

"Excellent breakfast at this modern, convenient hotel"

5
12/11/2017

We enjoyed an especially large, nicely furnished accessible king suite with kitchenette. The bathroom had extra shelves and was huge. There were 2 TV's--in the sitting room and in the bedroom. The breakfast buffet was extensive and very good, except several of the cooked foods weren't kept hot enough. The hotel is just across the river from downtown Cincinnati which was very convenient for us.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! I am glad you enjoyed breakfast and I will check the warmer plates to ensure they are set at the correct temperature - thanks for the head's up :) Sincerely, Beth Wuestefeld, GM

"Great Location"

5
06/11/2017

I stayed here as part of a wedding block for two nights. The hotel is very clean and offers continental breakfast in the mornings. I had a king bed room that also had a pull out couch. The TVs are new and have streaming capabilities. The room also came equip with a microwave and mini fridge. The location was incredibly convenient and easy to get to and staff was very friendly, especially the housekeeping staff that helped with the bridal suite the morning of the wedding.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review and allowing us to host your wedding party! Sincerely, Beth Wuestefeld ,GM

"Nice and clean!"

5
06/11/2017

Appreciated staying in such a newly renovated hotel. The entrance and breakfast area are extremely attractive and the room was very nice and very clean. You would think being located so close to the Covington bridge there would be a lot of noise, but running fan on low (no need for a.c. in Nov.) took care of any noise from bridge traffic--a beautiful view btw from our fifth floor room. Bathroom was sparkling clean, but not understanding why a mini coffeemaker is placed on the sink vanity? Do you really need coffee that badly it's necessary to brew in the b.r.? Bed was very comfortable as were the pillows. We are picky travelers and couldn't find anything wrong with this hotel; so great work Best Western!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay with us! So happy you liked our renovations and breakfast! Sincerely, Beth Wuestefeld, GM

"Weekend reprieve"

5
02/11/2017

Hotel staff were friendly & courteous. The rooms were clean & cozy with great space. The breakfast had an abundant of choices, fresh & delicious. Location easy to access with short walking or driving distance to many restaurants & attractions. Will definitely choosing this hotel & location again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your weekend stay with us!! I am very happy you enjoyed your time and the breakfast buffet we offer! Sincerely, Beth Wuestefeld

"Outstanding Hotel & Service"

5
02/11/2017

I am not very familiar with the Best Western brand and was very pleased with what I found at this one! The service was outstanding and the hotel was beautiful. I understand they were recently renovated and the outcome was ideal. The friendly employees sealed the deal that I will happily stay here again

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
You made my day with your wonderful review of our hotel! Thank you so much for the kind comments and we hope to see you again! Sincerely, Beth Wuestefeld

"very satisfied"

5
01/11/2017

Could not ask for a better place to stay. Very clean. very comfortable. Anyone employee you spoke with was very helpful. It has the best hot breakfast I have ever seen a hotel have in their facility. The pool was very clean. Could have been a little warmer but still good.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you for the wonderful review from your stay with us! Hope to see you again soon! Sincerely, Beth Wuestefeld

"Wonderful stay"

5
31/10/2017

Stayed here for a wedding because this is where the couple blocked the rooms. Staff was amazing, hot coco in the lobby, nice pool, Staff more than helpful! Would love to stay again! Breakfast was good with plenty of seating, and right next to waffle house and Skyline chili!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome comments on the survey! I am so happy you enjoyed your stay with us and hope to see you again! Sincerely, Beth Wuestefeld

"Great Stay"

5
30/10/2017

We scheduled a block for a wedding party and the price was the lowest I could find in the area....and it included free parking and a great breakfast! The rooms were modernized and clean. Can't say enough good about it!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review and for selecting our hotel to host your special day! I appreciate the kind comments and hope to see you again soon! Sincerely, Beth Wuestefeld

"Would stay again"

5
19/10/2017

The hotel was very clean and inviting. The room was spacious and well decorated. Breakfast had a nice selection of options to choose from. The free internet was fast and easy to connect to. I would stay here again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you SO much for the wonderful review from your stay with us! Hope to see again soon! Sincerely, Beth Wuestefeld, GM

"Stay to visit Children's Hospital"

5
17/10/2017

This hotel was very convenient to the Children's Hospital and made my daughter a little less nervous with that stay due to letting her choose a toy from the treasure chest. And, the staff was friendly and helpful with directions.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review! We love our relationship with Children's Hospital and all the wonderful families we get to meet! I hope you visit went well. Sincerely, Beth Wuestefeld

"Very nice hotel"

5
17/10/2017

Spent four nights and was very pleased. Location was convenient to Cincinnati, Clean, comfortable beds, lots to do in general area, could take a shuttle into Covington, Newport and Cincinnati. Definitely worth a return visit if in the area again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from you stay! I am so happy you enjoyed your stay and the entire area! Hope to see you again soon, Beth Wuestefeld-GM

"Wonderful stay"

5
16/10/2017

We had a riverview room and really enjoyed our stay. Rooms were very clean. No charge to park. Close to Newport where we went on BB Riverboat Dinner Cruise. Highly recommended! Breakfast was one of the best we have had at any of the hotels we have been to.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you for the great review from your stay with us! I love BB Riverboats and glad you did too. I will thank breakfast and housekeeping for making your stay great! Sincerely, Beth Wuestefeld, GM

"Beautiful space and room, friendly staff"

5
14/10/2017

I spent the rest of our vacation comparing our other stops with this hotel. The room was beautiful and the hotel within walking distance of Main Strasse and just a little further to the downtown area. Breakfasts were amazing and delicious. The staff helped me get my directions sorted out and answered my questions on the safety of walking to our different destinations.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! I am very happy you enjoyed breakfast and took advantage of the cute little German village up the street. Sincerely, Beth Wuestefeld

"Recommend highly!"

5
10/10/2017

Convenient location--neighborhood looked a bit sketchy, but we were assured by staff it was safe. Everything about the hotel was very nice: cleanliness; friendly helpful staff; breakfast offerings; safe parking with night security person. We were quite pleased.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review and recommendation! I appreciate the kind comments on our team members too! Hope to see you again soon!! Sincerely Beth Wuestefeld, GM

"Very Nice and Clean?"

5
10/10/2017

Our breakfast was hot and tasty. There was apples, bananas, melon, pineapple, oatmeal, 4 cereals, yogurt machine, make-your-own belgium waffles, scrambled eggs, hard boiled eggs, bacon, homefries, variety of pastries, muffins and breads. Coffee, tea and hot cocoa were available 24/7. Front desk personnel helpful with restaurants in the area and directions. We were in for the football game. it was so busy at breakfast that staff was making waffles as fast as the iron could make them!! Everyone wanted a delicious belgium waffle. We used the self-serve laundry. Worked super! Bring your own detergent. Make sure you take the Shuttle around the city to end and come back--for $1. Make sure your GPS works on your cell phone as you will use it all the time and Uber app is working on your phone. Chances are you may Uber a couple times. Churchill Downs is in Louisville, KY. It is an amazing destination and worth the 80 minute ride there!! Definitely get to Fountain Square. Did Christmas shopping at Tiffany's! Graetner's Ice Cream Shoppe is homemade. The Bourbon Pecan Chocolate Chip--OMG, delicious as well as the cream horn! Check out the German village--the Cock & Bull (2 blocks down and then 3 blocks up from hotel) great appetizers, Hofbrauhaus in Newport-great Saturday night atmosphere & band and Barleycorn's in Lakeside--great Bourbon wings. Jack Casino Buffet a little pricey at $25. Had Salmon (done perfectly) and prime rib (very tasty)! Make sure to try the fresh made crepes with mixed berries or Bananas Foster. Both delicious! And make sure to walk over the Purple Bridge (walking bridge) from KY to OH.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
What an amazing and thorough review! Thank you for the kind comments and I am so glad you were able to enjoy the area attractions and nice restaurants. It is so often we that live here don't take advantage of what is in our own backyard - you make me want to go out and discover our treasures :) Sincerely, Beth Wuestefeld

"Great Hotel for a Football Game"

5
09/10/2017

Stayed at Best Western Plus on the Riverfront because we wanted to be in close proximity for the Bengals-Bills game. I highly recommend others travelling to attend a game at Paul Brown Stadium to consider this hotel. The rate was very reasonable and the hotel allowed us to keep our car in the parking lot after we had checked out to attend the game. We took the recommended shuttle ($1 per person) to the game and back which dropped us off under the parking garage right in front of the stadium. There was no hassle with traffic - could not have been more convenient for game attendance. The hotel is very clean and has a nice pool and very good hot breakfast. There is no hptel bar but in the evening a short walk (~10 minutes) to Meinstrasse Village (German) for some good food and cold beer! Finally, the staff was exceptionally welcoming, they seem to know their guests well and anticipated our questions and provided good service and recommendations.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! I am so glad you enjoyed your stay, I know the game itself was very wet - hope you found a dry spot :) Sincerely, Beth Wuestefeld General Manager

"Good hotel to stay at"

4
08/10/2017

Very clean and friendly. Price was a little high but it's high in the whole area. A Little traffic noise in the area but hotel seems pretty well shielded. Good place to stop during a trip. Had some internet problems (but didnt bother to call for assistance) so cant really holx it against them. Good spot to get to downtown cinncy without having to BE on down town Cinncy.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us. I apologize you had some problems with the internet. Sincerely, Beth Wuestefeld

"white squirrel"

4
08/10/2017

We were told check out was 12 noon by travelosity. the hotel said it was 11 am.the overall experience was very good inside the hotel.The surrounding area had some homelessness and drug use. hindsight.....I might consider staying in Newport, Ky in a more developed area.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the feedback from your stay, I apologize the check out time is incorrect on Travelosity and will contact them to correct it. Sincerely, Beth Wuestefeld

"Great Stay"

5
05/10/2017

Ms India and her co-worker, along with the general manager and the morning staff were all excellent. Thoroughly enjoyed my stay. It did not feel like a regular hotel stay. Also close to several restaurants in the area.

"Best Western Cincinnati"

4
03/10/2017

Overall the hotel was very nice. The rooms were a little small but they were fine. The breakfast was included and that is a big plus for us. The staff was friendly but the maids were a little unprofessional in their dress and talking on the cell phones on speakerphone. Other than that we were pretty happy with our stay. The hotel is very close to almost anything we needed including Newport on the Levee, the zoo, and the Children's Hospital.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the great review, I am glad you enjoyed your stay and breakfast! I appreciate the head's up on housekeeping and use of cell phone which is not acceptable. Sincerley, Beth Wuestefeld

"Excellent Hotel for great price"

5
03/10/2017

My wife and I spent two nights at the Best Western Plus Cincinnati Riverfront and had a great experience. It was a great stay at a beautiful hotel for a great price. The view of Downtown Cincinnati at night from our room over the river was beautiful. It was close to the Covington eclectic area that furnished some great shopping and food for our enjoyment and overall it was just a wonderful stay.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
I appreciate the wonderful review and so happy you enjoyed your stay with us - glad you enjoyed Covington and the shopping and restaurants it offers! Sincerely, Beth Wuestefeld

"wonderful stay"

5
29/09/2017

excellent staff and facillity met every requirement and whim the staff went out of their way to make us comfortable , the location close to great american ballpark and the banks is an added bonus.recommended

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review and very kind comments on our team members! Hope to see you again - if not until next Reds season I hope you enjoy your holidays! Sincerely, Beth Wuestefeld

"our stay"

5
27/09/2017

First of all our stay was very good here The night clerk on sept 21 was very helpful. we arrive at about 8:00 pm I ask the clerk about of any restaurants had delivery she gave us 3 different restaurant. Also when the food arrived they called us to see if we ordered the food. The hot breakfast was very very good. Will stay there again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review and feedback! I am very happy you enjoyed your stay and have thanked Alisha that was working that day for doing a great job assisting you! Sincerely, Beth Wuestefeld

"New Updates Look Great"

4
27/09/2017

We have been staying at this hotel during our visits to Cincinnati for the past few years. The updates look great. I like that they now offer a breakfast to go; that is a nice option if you are trying to get on the road and do not want to eat the breakfast. The breakfast area looks very nice and seems better managed now than before. Will definitely stay here again.

"Excellent Hotel"

5
25/09/2017

Easy to get to. Newly renovated and it shows. Rooms were very clean and comfortable. Breakfast was great. Only minor downside is the location under the bridge. Not sure I'd wander away from the hotel on foot after dark.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review - very happy you liked the renovations! Sincerely, Beth Wuestefeld

"Great Stay"

5
25/09/2017

Not one complaint. Extremely great breakfast. Friendly staff that went above and beyond expectations. Hotel was clean an comfortable. Everything you could want or expect and a good value for the money.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the great review and the very kind comments on our team members too! Hope to see you again soon :) Sincerely, Beth Wuestefeld

"Looks can be deceiving!"

5
25/09/2017

When my friends and I rolled into the parking lot, the area appeared to be a little sketchy. But once we walked into the hotel it was like stepping into a completely different atmosphere. The hotel looked brand new, the staff was extremely pleasant and our room still smelled new :) The beds were comfortable and the decor in the room was super cute. We all enjoyed our stay and would highly recommend staying at this hotel!!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay! I am glad you enjoyed our renovations and hope to see you again :) Sincerely, Beth Wuestefeld

"Recently Renovated"

4
21/09/2017

My son goes to Cincinnati frequently for medical appointments and we usually stay at a different hotel but They were booked so Cinci Children's got us a room with a good price at the Best Western. The hotel building used to be a Hampton Inn and has recently been renovated apparently. While it's a nice hotel there were a few things that were disappointing. We were in an adjoining room-- and could hear everything that went on in the room next to us-- from their TV to the toilet flushing. Which means they could probably hear my son who has Autism being loud. Also when we went to use the shower the water never got warm enough to actually shower comfortably. My niece took a cold shower bc of this. Aside from these minor annoyances the staff was friendly, the hotel was clean and the rooms best and clean. We didn't see the pool so I can't attest to that but I suspect it was nice. Breakfast looked to be a nice meal as did the evening light affair when we arrived... Will consider it as an alternative if our usual hotel is unavailable again!!

"Awesome Stay! We will be back"

5
20/09/2017

Myself and 4 other girls stayed here for a girls' weekend for the Oktoberfest, there is a shuttle that runs for only $1.oo each way, very convenient. Awesome rooms, very clean and well stocked, Angela was very helpful in housekeeping, with extra towels and shampoo, Chevy and Beth at the front desk, very friendly, professional, and super helpful with directions and recommendations. The breakfast and the complimentary happy hour were over the top and much enjoyed. Lizzie was a ton of fun for our happy hour and made it so much like home! HUGE hot breakfast every day, tons of options. We will definitely be back. Thank you to the staff!!! (rooms 406 & 411)

"Location, location"

5
20/09/2017

Though access to the hotel has never been the best, the location is great for access to different activities on both sides of the river. With the rebranding of this hotel, they've updated and redone many things to make it a pleasant stay. I'll be back.

"One Suite Birthday"

5
19/09/2017

The manager Beth went out of her way to make it a really special stay for my wife and I. we have been staying there since the days this was a Hampton Inn Beth and her staff have stayed there now that it's a Best Western and they do a better job than ever in this newly remodeled Hotel.

"Gem on the Riverfront"

5
19/09/2017

Lovely and updated this past summer, the hotel is fresh, and the staff is friendly and accommodating. Thank you staff, for telling us about the shuttle!! You can go anywhere for $1. And we love the proximity to Main Strasse! As well as Downtown Cincinnati. Our first....but not last....trip to Best Western Cincy Riverfront

"A MUST stay @ property!"

5
08/09/2017

WOW I was IMPRESSED. Not a big fan of BW but the Plus added to the brand caught my eye and allowed me to check it out. IMO everything was on point with an exception of Fitness room needs a circulation fan, room TVs need to have a max volume control so that it won't be heard beyond the room and front desk staff should invest in NICE professional uniforms. I had 1 problem and the Assistant Manager did NOT handle it well. But it did not change my OVERALL feel of the hotel/my stay. Totally newly renovated property as of this year, EXCELLENT breakfast, free parking and about 4 minutes from downtown Cincinnati.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you very much for the wonderful review! We are adding a circulation fan to fitness center too :) I apologize if we didn't take care of an issue for you, but glad you were overall pleased! Hope to see you again! Sincerely, Beth Wuestefeld

"beautful place"

4
05/09/2017

it right off the highway the build look good it was nice and keep up the breakfast was great all you can think about to eat but bacon the room was nice and clean the TV had info for you on different stuff plus pool hours and food around you the ac was on for us the room was nice and choosy

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review and very nice comments on our hotel! I am glad you enjoyed the renovations we recently completed and hope to see you again soon :) Sincerely, Beth Wuestefeld

"Simply Excellent!"

5
05/09/2017

This was the second time in the last decade that my wife and I have stayed here. Both experiences were positive, but the most recent was a particularly good one. We arrived early and desperately needed an early check-in. The desk staff was incredibly friendly and accommodating! Not only were we granted early check-in, but we were also upgraded to a suite on a weekend that every hotel room in the Cincinnati area was sold out.The price is as reasonable as it gets for the area. The rooms had been recently renovated. And the continental breakfast was huge, hot, and delicious. My only complaint is that the trolly stop to take you around Covington, Newport, or into Cincinnati was a good 1/4-1/2 mile hike from the hotel. Regardless, for the treatment, the cleanliness, and the price, we'd gladly stay here again. Thanks for a great stay, BW crew!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you! Thank you! for the awesome review of your stay at our hotel. I am happy we were able to get you into your room early and our desk staff was so accommodating. I wish the trolley would come closer too and even requested the Board and had a petition signed - so far haven't had any luck but I will keep trying! Sincerely, Beth Wuestefeld

"Hotel was Great but Staff was Better"

5
04/09/2017

My wife and I want to thank the Best Western Riverfront for an excellent stay. We came in for the Labor Day Weekend River-fest and everything was great. The staff was caring and very helpful and we have never stayed at a cleaner hotel. If we come back to the Cincinnati / Covington Area we will definitely stay there again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you so much for the awesome review and very kind comments on our team members!! I hope to see you again soon :) Sincerely, Beth Wuestefeld

"Ark encounter"

5
03/09/2017

Wonderful hotel and excellent staff. Loved breakfast and afternoon snack. The rooms were clean and the beds were comfortable. Really appreciated the quiet atmosphere. The hotel was situated close to both of the venues we visited.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you SO much for the wonderful review! I am glad you enjoyed the breakfast and happy the room was what you expected - I will thank our housekeeping team too! I need to get out and see the Ark too, I have heard so many great comments from guests. Sincerely, Beth Wuestefeld

"Great Location and Newly Renovated"

5
01/09/2017

I was in town for work a property was recommened to me by a friend. I never stayed in a Best Western before he mentioned the property was newly renovated. The guestrooms were big and cozy and it's location was perfect for my work related trips. Best part of the stay was the breakfast. Delicious!!!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review - so glad you tried us out and enjoyed your stay! Sincerely, Beth Wuestefeld

"Wonderful new Best Western"

5
30/08/2017

Great New hotel located just across the river from Cincinnati. Amazing rooms and staff!! A perfect location for both business and leisure for both northern Kentucky and also anywhere in the greater Cincinnati area. The staff and services couldn't of been better as this remains my favorite hotel to visit when I come to town. Wonderful job team!!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you for the awesome review - I appreciate the kind comments on our team members, they sure make me proud :) Sincerely, Beth Wuestefeld

"Good Choice"

4
29/08/2017

This hotel was in a good location and actually a decent walk to the Reds game. It was a bit over a mile but we decided to do it. The breakfast was great! It was perfect for what we needed, a bit pricer than I would normally want but overall good.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the great review from your stay with us! I am so glad you enjoyed the breakfast as we have been trying hard to make it really good for our guests! Sincerely, Beth Wuestefeld

"Underrated"

5
28/08/2017

This excellent hotel is the former Hampton Inn which was recently remodeled and rebranded which caused the overall ranking on TripAdvisor to fall to near the bottom of the hotels in Covington as the number of reviews for the “new” hotel are few; however, do not let this fool you. The hotel is very nice with a great staff and is lower in cost than the others in the area; these factors will certainly drive the overall ranking upward as the positive reviews will continue to pile-up. (Note: Google Maps lists it as the new Best Western Plus but many GPSs still list it as the Hampton Inn.) Our room on the sixth floor was huge with one section containing a king bed and another section, with a wall in between, containing a sleeper sofa for the kids along with a mini-fridge, microwave and coffeemaker; both sections had separate flat-panel TVs and a sitting areas. The bathroom was equally large with a walk-in shower. The room was spotless with brand-new, comfortable beds and furnishings. The Wi-Fi was strong and fast even though our room was in the back corner of the building and our room on the sixth floor did offer us a view of the Ohio River and Cincinnati on the other side but there is probably little view from most of the lower floors as the levy along the river likely cuts off the view. The complimentary breakfast was very good with cereal, fresh fruit, hard boiled eggs and two types of scrambled eggs, hash browns and maple sausage (made popular originally in the Cincinnati area, once known as Porkopolis, by a UC grad) but I was surprised by the lack of cups of fruit flavored yogurt that are a staple at other hotel breakfasts and an item I always look forward to. Located near the base of the I71/75 bridge over the Ohio, access to downtown Cincinnati was reasonable even in the morning rush as the major bridge work, now complete, was winding down during our stay. Parking is complimentary and although some other reviewers expressed concern over the liquor store next door, it is a clean, well maintained facility that caused us no concern.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review - loved the title "Underrated"! I feel the awareness of the changes are slow coming and can't wait for more guests to try us as I feel we can win them over :) I hope to see you again soon and would love to meet you too! Beth Wuestefeld

"Great hotel"

5
28/08/2017

I have stayed at this hotel multiple times. It has even changed chains and I find the hotel and services to make it one of my favorite places to visit. Accessible rooms are well designed and functional. The breakfast service is varied, tasty and healthy. Our visits are to a local hospital and come with the stressors that are implied. Everything about this location and the service they offer makes the trip easier for our entire family.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review! We love seeing you when you are in town visiting Children's Hospital! So happy you liked the renovations and re-vamped breakfast offerings :) Beth Wuestefeld

"Weekend divan days"

5
28/08/2017

This hotel is right across the river from Paul Brown stadium. It is easy to get to and the rooms and service are good they have a nice continental breakfast with waffles. Our room overlooked the river. Which was noce

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the great review from your stay with us! I am glad you enjoyed the hotel, breakfast and our location on the riverfront - hope to see you again :) Beth Wuestefeld

"Wonderful hotel and friendly staff."

5
22/08/2017

This remodeled hotel is beautiful. The lobby is very modern and inviting. Guest rooms are extremely comfortable and beautifully decorated. Breakfast was very good and the presented like you were in someone's kitchen. Hotel staff is helpful and friendly - everyone says hello as you pass, asks if you need anything, etc.. The location is convenient - literally right off the bridge from Cincinnati. Got a very good price by booking direct on the hotel website. Better than Expedia or the other sites that I usually use.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay with us! We worked hard on improving our breakfast and making it more inviting - so happy you enjoyed your stay! Sincerely, Beth Wuestefeld

"Best breakfast ever!"

5
21/08/2017

We loved this place! Clean, friendly and the best chain hotel breakfast we have ever had. The cook even came around with smoothies. Easy parking, Uber close ride to the main attractions. You can walk to a trolley stop.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! I am happy you enjoyed our new breakfast buffet we have been working hard to provide a new breakfast for our guests. Sincerely, Beth Wuestefeld

"Convenient "

5
20/08/2017

Traveled with friends for a weekend baseball series in Cincinnati. The Best Western was newly remodeled. Great amenities. The local public transportation system provided a shuttle to and from the ballpark. The pick up was a short walk from the hotel. The cost was $1.00 per trip, very reasonable and great drop off/pick up locations.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay! I love the Southbank Trolley and glad you were able to take advantage of affordable transportation while visiting our town! Sincerely, Beth Wuestefeld

"Visit to Creation Museum and Ark Encounter"

5
20/08/2017

I was there Aug. 16-19 to visit the Creation Museum and Ark Encounter with a group from our church. I was very very happy with staying here. The rooms were so clean and refreshing. The beds were very comfortable. The breakfast was all anyone would want. The kitchen staff were so friendly and helpful and eager to please which they did. And that gravy and biscuits were to die for. I would definite recommend this hotel and would stay again. The only suggestion I would make would be for them to consider putting exhaust fans in the bathrooms as they really get fogged up while taking a shower. Thank you for making our visit so pleasant and enjoyable.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review from your stay with us! The Ark and Creation Museum are very popular right now and looking forward to seeing the Ark myself soon. Hope to see you again! Sincerely, Beth Wuestefeld

"Clean and Updated"

4
18/08/2017

Clean and updated room. High beds and comfy. Will definitely stay again. I wish the cost was less. Lots of food places near which is a huge plus. Loved the free breakfast. Wish they would add turkey meats as I don't eat pork. I'm very picky so you can count on this being a great review.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you so much for the awesome review! I am glad you enjoyed your stay and that you would return. Please ask the attendant for turkey products next time you are in, they can always pop some in the oven for you if it isn't on the buffet. Sincerely, Beth Wuestefeld

"Hidden gem in the city"

5
17/08/2017

This was a short overnight trip after the evening tennis matches in Mason. Pricing was much better than the hotels nearer the venue. Was alerted in advance of the best way to get to the hotel due to a freeway closure which is supposed to be completed before the end of August if you are coming from the north on I71. The hotel completed a renovation in July so everything had a new feel to it. The room was extremely comfortable and included a microwave and mini refrigerator if you needed to use them. The bed was great as we both enjoyed a restful night's sleep. Breakfast is an upgrade to some of the other hotels that provide a complimentary breakfast. The maple sausage was delicious and there were two options for scrambled eggs. There was a nice assortment of fresh fruit as well as many other breakfast options. When arriving and departing from the hotel, Cris P. was there to greet us with a smile. If you stay at the hotel you will know who or should I say what I am referring to.

"Great Stay"

5
17/08/2017

Very clean rooms, updated, soft, comfy beds, superb breakfast. My son and I had a room with two queen beds which were extremely comfortable. Everything about the room was satisfying. They even put the TV remote in a fresh bag so you knew it was clean. The bathroom was roomy and the towels were fresh and fluffy.

"Nice Change"

4
16/08/2017

Whenever I come to the area I stay @ this location. I liked it when it was Hampton Inn but like it better as Best Western. Recently since staying @ this location so often I have become more and more friendly with staff. A few of them consider me a regular so I feel like family.

"Very Nice Hotel"

4
05/08/2017

I had a wonderful experience checking in and out. The front desk staff was very friendly and welcoming. The room was clean, smelled good, was nicely decorated, and a very comfortable temperature. The beds and pillows were very comfortable and provided a good nights rest. The breakfast was great. There were many options and everything was delicious. All the staff we interacted with were all very friendly. The only negative comments would be that the indoor pool was quite cold and the location is not great. Security did not seem to be an issue though. I would stay again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you SO much for the wonderful review! I am very happy you enjoyed your stay and hope to see you again :) Sincerely, Beth Wuestefeld

"Bugs in Bed"

2
29/07/2017

Checked into my room that the front desk assured me was just cleaned. As I settled in and moved some pillows aside, I found bugs underneath . After reporting it, a manager remarked "at least it wasn't bed bugs". Very unprofessional

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
I apologize for the incident and the manner it was handled, I had also responded to you via private email. Sincerely, Beth Wuestefeld

"Nice place to stay"

5
28/07/2017

Great place to stay if you are going to the Reds ballgames. There is a bus stop up the street that costs only a dollar to ride to the games & returns after the games. We had a free day and went to a museum in Cincinnati, had a Gangster Tour in Newport, KY, & just relaxed.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the great review from your stay! I am so glad you enjoyed and took advantage of the trolley and local attractions :) Sincerely, Beth Wuestefeld

"Good Location "

5
27/07/2017

Great location especially if need to head to Cincinnati Childrens hospital. Breakfast was great. Good choices. Pool was clean just wish it was tad warmer. Room was clean and bed was very comfortable. Staff was very nice as well.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you SO much for the wonderful review! We love our relationship with Children's Hospital and all the great families we get the opportunity to meet :) Sincerely, Beth Wuestefeld

"Not the best neighborhood but nice updated hotel "

3
26/07/2017

When we pulled up to the hotel I was a little surprised by the fact that there was a liquor store in the parking lot. We booked the stay for my sons visit to Cincinnati Children's. I booked this hotel based on good reviews on trip advisor. The parking lot had quite a bit of traffic and wasn't the best. The actual hotel was very nice and the staff, especially the manager were friendly and helpful. The pool area was clean and nice and a good size. The breakfast was probably the best part. It was a hearty hot breakfast with eggs and different selections daily like sausage and bacon. Overall in spite of the neighborhood and traffic we would stay here again.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the feedback, I apologize the traffic and liquor store did not provide the best overall experience during your stay. I was very happy to see you enjoyed the hotel and our staff members. I hope your visit at Children's Hospital went well! Sincerely, Beth Wuestefeld

"Great hotel!"

5
19/07/2017

Great team at this hotel. The service was awesome! Beth pouring coffee, Alisha at the desk and Evan with information and directions. The hotel looks brand new!!! The breakfast was awesome. Eggs, great coffee, and fresh pastries! I will be back next week!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thanks for the awesome review! I appreciate your kind comments and so happy you enjoyed your stay! Look forward to seeing you again soon :) Sincerely, Beth Wuestefeld

"Covington Stay"

4
19/07/2017

On busy weekends the parking lot is full and parking is not clearly identified. We asked someone not with the hotel and they let us know there was an overflow lot behind the liquor and cigarette stores. Breakfast was good but out of eggs by 9:00 AM

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for your review, I apologize parking was difficult and hope the eggs were replenished quickly for you. Sincerely, Beth Wuestefeld

"Best western - Covington, KY"

5
17/07/2017

Excellent hotel to stay at with a very nice breakfast included.. Construction in the area makes for small inconvenience but this is a very nice modern hotel. Location is just a couple blocks across the river from Cincinnati ball parks.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review! I am so glad you enjoyed your stay while in town to catch a game. I apologize for the inconvenience of the bridge construction. Sincerely, Beth Wuestefeld

"Good Hotel, Not ideal for getting to Cincy Children's Hospital)"

3
15/07/2017

I am not familiar with Cincinnati area. Needed a place to shower and lay my head while child was at Children's Hospital. The hotel itself is great. Served is purpose. I did not check out any amenities, did not care about a view (good thing bc I did not have anything exciting to look at). Bed was perfect, room clean and spacious. Things outside of BW control are my reason for an overall low review. The liquor store and smoke store only feet from the BW - their patrons, made me nervous. I71 was closed for construction during the time of my stay. There are other bridges to cross to get in to Cincinnati, however - my biggest complaint is geared at the city of Covington - there are no street signs at intersections. So when given directions such as "turn right on 4th street", finding 4th Street is a crapshoot. Google Maps GPS was worthless in this area. If under stress due to personal circumstances (a child at Children's Hospital), I analysis would not recommend this BW location.

"Clean and comfortable"

5
11/07/2017

We visit the Children's hospital twice a year for check ups for my son. This is the only place we have stayed since starting to visit the Children's hospital. One because my son doesn't like change but two because the service and staff was so great there was no need for the change! We enjoy our stay each and every time! Thank you for being so friendly and welcoming! Makes things easier for sure!

, Director of Sales at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you very much for your kind words. We truly enjoy our Cincinnati Children's Hospitals guests, and treat them like family. Safe travels!

"Incompetent staff"

2
06/07/2017

They did not know how to process BW gift cards. After 15 min at checkout trying to process, I asked for copy of bill with signed note that I paid with gift cards. Also was promised an email with receipt, which was not received 24 hour later........still trying to process cards? Beautiful room but window so dirty could hardly see out of it. Outstanding breakfast...congrats to cheerful lady who did it!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for your feedback, I am glad you enjoyed your room and breakfast. I wish the travel card redemption was quicker to process. Agents need to log onto a website and redeem each one individually before posting to your folio. I will share your comments with Best Western in hopes there is a way to speed up the process. Sincerely, Beth Wuestefeld

"The friendliest staff ever!"

4
05/07/2017

Don't let the area fool you. This is a super nice hotel! Very clean. Recently remodeled. The staff will go out of their way to make sure you have a wonderful stay! Would definitely go back there! Close to Newport Levee. Lots of fun!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you so much for the very kind comments on our team members and hotel! So glad you enjoyed yourself and hope to see you again :) Sincerely, Beth Wuestefeld

"BW Plus Cincinnati Riverfront"

4
05/07/2017

We stayed at this hotel a couple of times before when it was previously a Hampton Inn. After discovering that the hotel had under gone renovations to become a BW Plus, we decided to book a room anyway for the July 1st weekend to see the Reds play. Reasonably priced and convenient to the ball park and downtown Cincinnati as well as close to freeway accessibility. Renovations transformed the hotel with a totally updated decor, clean rooms, comfortable beds, and nice pool. (No hot tub) Not being a fan of tasteless "egg beaters" style scrambled eggs, the complimentary breakfast was adequate with a variety of other breakfast selections including smoked sausage, hard-boiled eggs, "make-your-own" waffles, oatmeal/cereal, bagels, danish, yogurt, and fresh fruit. There is a trolley/shuttle service a few blocks away, but we opted to tap and ride this time for $6 to the entrance of the ball park. There are a few restaurants within walking distance, but we noticed that many guests had pizza delivered to the hotel. All-in-all a nice hotel, and we would definitely stay at this hotel again!!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you so much for the wonderful review! I appreciate your trying us out after the renovations and brand change and so happy you enjoyed your stay :) Sincerely, Beth Wuestefeld

"Great place to stay!"

5
05/07/2017

We had a large group staying here for a wedding. The front desk and housekeeping staff were very friendly and accommodating. The hotel has been recently renovated which was great. Very good breakfast. The staff was always right there to refill dishes that were empty.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review! I remember the wedding group and we enjoyed hosting your family and friends very much! Hope to see you again soon :) Sincerely, Beth Wuestefeld

"Pleasure to stay"

5
01/07/2017

We choose this BW to stay at because it was convenient to us wanting to go to the Ark Encounter the next day. It was a plus that the staff were friendly and helpful. The beds were very comfortable. The breakfast was good. And the decor was just icing on the cake for us. Worth the extra money as up grade from regular BW.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review! I am glad you choose our hotel while visiting the Ark. We just did a full renovation and happy to read you liked our décor :) Sincerely, Beth Wuestefeld

"Friendly staff, excellent breakfast!"

5
27/06/2017

The staff was very friendly and caring. They were helpful to explain the $1 shuttle/trolley service to local areas. Breakfast was outstanding with warm ham, eggs, eggs with cheese, skillet hash browns, oatmeal, yogurt, cereal, pastries, and more!

, Director of Sales at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you very much for your kind words. We strive to exceed guest expectations every day. We look forward to seeing you in your future travels!!!

"Great Stay"

5
23/06/2017

Came to check into the Hampton Inn but the hotel had just changed over to Best Western the week before without our knowledge. The clerk (at 1:30am) was very accommodating helping us through our transaction and we got a very comfortable, clean and enjoyable room. Thank you!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the wonderful review - I am so glad you enjoyed you stay and found the accommodations clean and comfortable :) Sincerely, Beth Wuestefeld

"Great hotel."

4
22/06/2017

Staff was delightful, rooms were clean, everything you would expect from a best western, however breakfast was terrible, fake eggs and processed sausage links, also kind of deceiving to call this a riverfront hotel, you can see the flood wall very well, the river not so much also the noise from the bridge was super annoying but obviously can't be helped. If you're not interested in a great view or breakfast this would be a perfect hotel, convenient and friendly. Will certainly stay again next time we're in cincinnati.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the great survey! I wish breakfast was good as the rest of your stay, we will definetly address this to improve :) Hope to see you again soon! Sincerely, Beth Wuestefeld

"Plesently surprised "

4
22/06/2017

Nice newly remodeled. Great beds! Front desk staff was pleasant and helpful. 24 hour coffee in lobby. Beer and soft drinks between 4:30 and 6:30. (2 drinks are complimentary ). Hostess was great! Pool area clean and plenty of towels to dry off with. Enjoyed the visit.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you very much for the awesome review! I am so glad you enjoyed your stay and our amenities - hope to see you again soon! Sincerely, Beth Wuestefeld

"Holiday Weekend"

2
21/06/2017

This was a pretty standard hotel. We did not have a good view of the river, so its unfair to call it a riverfront hotel. We found the place to be disappointing. They were packed and insisted we had to wait for our room, we were there at check in time, but we told we'd have to wait because the room wasn't ready. Because of the holiday weekend and people calling off work they were behind. Didn't see that as our problem, they want the holiday business, but were not prepared. Disappointed!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for your feedback from your stay with us. I am not sure which holiday weekend you stayed with us, but I am very sorry you had to wait for your room. You are absolutely correct that any issues we had internally should never effect the guest. Please feel free to contact me if we could discuss further as I do not have your contact information. Sincerely, Beth Wuestefeld

"Morning staff is nothing but fabulous..comfy beds "

4
20/06/2017

Night staff it was hmm k... morning staff A-1 nice rooms fast wifi .... and they have a very nice convenient store next to the hotel .... and bunch of walkable restaurants !!!!!! Just 5 mins Away from Cincy downtown I had a very nice experience at this property !!

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
Thank you for the awesome review from your stay with us! I apologize the evening staff were not as accommodating as the evening and we will work on bringing them up to speed. I am glad you enjoyed the guest rooms! Sincerely, Beth Wuestefeld

"Beautiful and like new!"

5
16/06/2017

The beds were soooo comfortable. We were told this hotel just received a full renovation and it is beautiful. The breakfast was one of the best i have had. The staff and management were so nice at arrival and throughout our stay.

Beth W, General Manager at Best Western Plus Cincinnati Riverfront Downtown Area, responded to this review
WOW! Thank you SO much for the wonderful review! I appreciate the very kind comments on our team too! Please come back to see us soon :) Sincerely, Beth Wuestefeld