Meine Buchung und meine Punkte
Best Western Rewards
Ein unvergessliches Hotelerlebnis
Ein unvergessliches Hotelerlebnis
This was a very comfortable hotel - unbeatable value! The bathroom is big enough for a pack and play, with enough room to maneuver around it to get to the toilet. The lobby was very comfortable for our extended family to gather in the evenings. The hot breakfast was fine, and I was so pleased to find that they had almond milk on the breakfast bar! My only complaint is that the water was very overpoweringly chlorinated, but I noticed that in other areas of Iowa City as well.
We stopped on our way back from South Dakota. The man at the front desk was very pleasant and accommodating. He had restaurant requests prepared. The rooms were very nice, clean and comfortable. The breakfast area was clean and breakfast was like most grab and go breakfast. I would stay again
The room was clean and very large. The pool was well maintained. Staff was helpful and friendly. We stayed for two nights and it was our first time at a Best Western. I would definitely stay there again. It was also a great location.
Found this hidden gem late at night while traveling. Hotel was new, bright and clean. Staff at night and day were beyond friendly. Pool was nice and warm. Breakfast was plentiful. Everything was exceptionally clean. I would stay here again any time.
My wife and I had to unexpectedly stay for three nights when she tested positive for Covid after we arrived. The Coralville Best Western Plus was the perfect place for an extended stay. Our suite was clean, comfortable, roomy, and quiet. The bed and pillows were luxurious, and both managers were super friendly, helpful, and accommodating. I could drive to the nearby Panera's for take-out hot soup or protein-grain bowls. While my wife recuperated, I read, took long walks, and swim in the lovely pool. It was even close to the Urgent Care that prescribed Paxlovid. Highly recommended!
This is hands down the best value for the money in the Iowa City area. The location is great for restaurants and shopping, but the best part is the staff, especially Joy. The breakfast was outstanding. I was impressed by the real china plates and the stainless flatware. There was a nice bar downstairs, and the room furnishings were new. I would recommend this hotel above pricier choices.
It was very good for the price. The hotel looked new. Hopefully the quality and price will be kept up. We stayed for a night and it was a break for a long drive. There were glass plates and cups for breakfast and the entire experience was good!!
The hotel was clean, comfortable beds, and the whole staff was so friendly and fun. The price was great. Great location easy to get to from freeway. Updated mall with a children's museum, many stores and a huge variety of places to eat. Will be staying here again.
The hotel room was clean and updated. The room was very spacious for a king room. The breakfast bar was good the usual best western breakfast with the exception of a yogurt bar, which was really good. The bed was soft and comfortable.
The rooms were very clean and had a lot of room. We had a lot of space to spread out. Beds were comfortable, even the pull out! Breakfast had a great variety to choose from. The staff was very friendly personable. I would book again just because of the staff!
This Coralville hotel was nice and new. The lobby and rooms were very clean. The front desk staff was very helpful. The morning breakfast was ready by 6:00 a.m. and was fully stocked with eggs, sausage, muffins, juices, coffee, bread and condiments and a waffle maker. We will definitely stay here again while visiting Iowa City.
Much like other reviews- driving late in bad weather, needed a break. Found this hotel at a good price and decided to give it a try. Hotel is very nicely appointed and seems to have been recently built or renovated. Room was clean, well furnished and welcoming. Breakfast was exceptional- waffle makers always count for extra points with me. There was also sausage, muffins, bagels, yogurt and fruit - all included. Not often that I drive through this area, but I would make it a point to stop here next time.
This hotel is only 8 months old and is beautiful! Easy access from the highway and close to many restaurants. A short ride from the Amana Colonies with museums, wineries, and shopping. Beautiful lobby and breakfast area and a full bar. So nice to enjoy a nightcap before turning in for the evening!
The location is right off of the Interstate, so quick stop for my long drive worked well. Parking lot was windy and cold, lobby was cold. Only snacks available and one staff person. Floor in my room had some sort of smears that I covered with towels. Bed gave me a fine sleep. Breakfast is at 6:00. No ability to request food for my departure that was very early.
Awesome stay at this new property!! Super spacious lobby and breakfast area with excellent food. Keep up the hard work Jeff. We'll be back for more Hawkeye games! Best Western is definitely stepping up their game to complete with other hotel chains
I cancelled my reservation ahead of time. I was told it was no problem. Three days later, I was charged for a date that I never reserved. The manager refused to call me and was extremely short and unhelpful in emails.
Very dirty and unkept Trash wasn't emptied Had not been vacuumed Tile floor was dirty Desk had not been wiped off Dirty shower and sink basin Very slow check in of course it's the computers fault. I did reach out to the GM of the property left a msg and never got a call back
As Platinum members we were put in a room that knowingly the TV did not work and woke up to a dead battery in our car because we left the lights on and the lights had been reported to the manager three times the night before
A sign at the front desk asked me to dial a number for check-in. I was checked in efficiently, not friendly though. Tried calling the front desk from my room repeatedly during my stay. No one ever answered. Went down in person to find no one there. When I let the 2 women at the desk at check out know that I couldn't get anyone to answer the phone and that I stood in the lobby for several minutes twice in the morning and never saw anyone at the front desk, they didnt apologize.
Understaffed and seemed unprepared to be in operation. Staff mostly indifferent, internet almost non existent, business area being used as storage. Staff seemed more interested in their own social interactions than helping guests. Weird place.
Upon arrival, we were not allowed to check-in early which is understood as it was a busy football weekend. The hotel was new and clean and I looked forward to the after football game and dinner check-in. When we arrived to check-in, we were given a room with one king size bed. My confirmation on the reservation was for 2 queen beds. It was myself and my mother-in-law and we required 2 beds. Being a busy weekend, no other rooms were available; however, there was no consideration for the mistake nor apology from the evening manager. In fact, he blamed the customer as he believed the room had been booked through an application and not BW directly. This was not the case and my reservation was made directly with BW - I even had the confirmation email directly from BW that showed 2 queen beds. I am a reasonable person and would have been still disappointed but understanding had there been any care about the situation and any kind of attempt at an apology or adjustment of room rate (which was $450 a night! because of football game). Very disappointed that I will no longer stay here due to this situation as it looked nice and it is convenient to the Iowa games.
Best Stay ever! The whole experience was perfect. Modern and clean! Minimalist's dream! Staff went above and beyond to accommodate. Our room was spotless with mindful little touches. Breakfast was delish! We will def stay there again. Thank you, BW!
Wow!! This place was absolutely beautiful!!! Quinton checked us in and he was friendly and helpful. Our room was spacious and very nicely appointed. We had a breakfast appointment and were very sorry to not be able to eat at the hotel. We just had very good coffee and observed the wide variety of appetizing looking choices.
The bathroom smelled like marijuana. The thermostat didn't work, room was very hot. The man that checked us in Friday night said that breakfast started at 5 am, we were getting to leave at 5:30 am and noticed breakfast didn't start until 7 am. We brought up the issues to the lady when checking out, she apologized, but, didn't seem sincere and didn't try to do anything to make it better.
Excellent help/service from Jerry, manager. Friendly staff on Saturday! Beautiful, new hotel! Great pool! Sadly, Jerry is understaffed, is very busy! Hope staff &this hotel is respected!! Will stay again!
Beautiful new hotel but would not stay again. Beautiful new pool advertised as heated but too cold to use. No laundry supplies available. Staff never at front desk. Bar/ lounge advertised but no one there either. At 8 AM no eggs gif breakfast, burnt sausage. Out of coffee. No one there. Will not be back!
Upon arrival no one was at the front desk to check us in. Only a sign which read "be right back", I called BW corporate customer service to try and have them reach the front desk person and they tried calling unsuccessfully ( I heard the phone rang ) while I was patiently waiting in the lobby. I confirmed with BW customer service that I saw no one, only after 30 minute later of wait time did the front desk person show up. She "Roawa" apologized- which is the right thing to do, said they were short staffed and she was preparing a room. She tried to better the situation and upgraded the room (again made it a bit better). Workers at this hotel are over stretched and short staffed. Next morning 'Jerry" breakfast monitor and front desk person also seemed upset and didn't want to be there. Amenities in breakfast room where not maintained, yoghurt machine ran out of yoghurt. Upon checkout he displayed an upset attitude when I asked for a paper copy of my hotel invoice. Employees this hotel including Jerry need to take customer service training. The "Plus" for this BW must be earned, this hotel should be audited, its a brand new hotel, but if they are not ready to open yet with adequate staffing and hospitable and friendly employees they should wait. I wouldn't recommend this hotel I would drive another 50 miles to get better service!!
Hotel Breakfast was excellent with innovative offering including a fresh yogurt dispenser that dispenses awesome fresh vanilla yogurt which is the best I ever tasted. The hotel and room was so clean and nice. The staff was awesome and very attentive to my needs. I travel all the time and would definitely recommend this hotel!
First off wasn't able to reserve the room I wanted. It showed a king available online but when I made the reservation it kept giving an error. So I called the hotel and was told that they had kings but they were dirty and housekeeping hadn't come in that day. So I took a double Queen. The room was filthy. There was splotches of stuff on the bathroom floor. The toilet seat was loose and crooked. There was what looked like someone coughed up phlegm and it landed on the closet door and dried. You could see streaks of dried bodily fluid running down the wall. Someone came in our room at 1:30 in the morning as well. When this was brought up I was given attitude and told no it was the fridge that makes a sound like the door unlocking. Twice I was told I would receive a call back and nothing. When I called back I was treated if I was lying. Told he didn't see things and took pictures. Funny thing is I have pictures and videos. Upon checkout I couldn't even make the complaint in person because no one was to be found. I was told this is because the desk person is also the breakfast clerk. Breakfast is at 6am. I was there to check out at 4:10 a.m.. I called corporate and filed a complaint and still no call back. A complete waste of money for a brand new hotel. I will no longer be making any best western my first pick. I was also told that when he was trying to print a receipt I wasn't shown under the room number I had. Which makes me wonder more of why someone came in our room. Avoid this hotel. There's 2 others next to it to choose from.
This hotel is a beautiful new property of Best Western Plus. It is in a great location with lots of eating and shopping options nearby. The rooms and amenities are top notch with the latest technology for all your charging devices. Nice little wine, drink bar in the lobby beginning to take off. Kudos to the GM for keeping this hotel beautiful.
We have stayed in many Best Western hotels and this one has to be the worst. The hotel structure is nice, but the people who work here are terrible. We stayed two nights here. We checked in on Friday evening and the we had to go a find someone to check us in because no one was at the front desk. After we checked in, we went to the room that we were assigned to find a room that had not been cleaned and there were sheets and towels all over the floor. The front desk person apologized and gave us another room, which had been cleaned, sort of. The nightstand was covered in a sticky substance, there was half a roll of tp in the bathroom and the tissue box was empty. The next day housekeeping did not bother to clean our room. The free hot breakfast was extremely limited and if did find something to eat, there were no plates to put your food on. I would suggest staying somewhere else, almost anywhere else.
It's a new hotel that is very POORLY managed. They need more staff. We waited 15 minutes for an employee to show up to check us in. Not what you want to do when it's late and your tired. When I went to leave there wasn't a desk employee again. That person was doing the breakfast foods, which resulted in the breakfast area opening 20 minutes late and poorly stocked.
Great relaxing weekend with friendly staff in a beautiful hotel. Very clean, nice lobby and breakfast area. Rooms are a good size with nice showers . Looking forward to visiting this area again sometime.
Hotel is new. Very close to malls and restaurants. Room was clean, bathroom was clean and plenty of towels. Jerry at front desk was extremely helpful. We had several requests and he went above and beyond to help us. Including late check out and when we were still running late from visiting family he extended our late check out again.
My credit card was still charged after using points for my stay. Room was not mopped or vacuumed. Blood was found on the outside of the tub after I moved the shower curtain in the morning. Sausages were burnt. Refrigerator was empty. No sausages. No milk.
Pretty new hotel.. opening just a few months ago plus points 1. Staff friendly 2. Hotel “new” look 3. EV car charger 4. Decent pool But.. 1. A/C doesn't work room was hot 2. Shower with poor force 3. No conditioner or lotion 4. Fitness room average 5. Breakfast average.
We stayed here twice in March on both ends of spring break. The lobby and bedrooms are very nice and modern, and the bathrooms are elegant. Everything was clean and quiet, and there is no road noise. Shampoo and shower gel are in large containers in the shower, so only one bar of soap was provided, with no lotion. Breakfast was not very good, with few offerings, mainly the typical high-carb and high-sugar offerings, with no fresh fruit. The breakfast room lights were not operational during our first stay, nor was the swimming pool. The pool just opened on our second stay, but the water was cold and only a few towels were provided in the pool area (we "shared" them with the other people there, each of us taking only one for several people). Although we had a reservation for a double queen room on our second stay, there were no rooms available when we checked in around 5 pm. So the woman at the front desk put us in a King room with a pullout couch. After arriving in the room, which was nice, we discovered no bedding, so back to the front desk where she gave us an armload of bedding. We returned to the room to make up the pullout couch, to discover that we had only one sheet, so back to the front desk... We did mention all of the above to the front desk at checkout both times, but they had no comment. Even though the motel has been open for a few months, it is still a work in progress.
OK, first of all, this is a brand new hotel. BUT, that's it. When I was there, the bar was closed (Friday evening). The room was nice, but the shower still had stuff on the floor from the installers. The light switches next to the bed are NOT reachable from the bed itself unless you are sitting on the edge of the bed. They are about 4 feet above the bed mattress.
Great hotel! Location is perfect! Rooms are spacious, clean and has everything a person needs. The "Rain" showers are the best! The beds are like sleeping on a cloud! Spacious bathrooms with lighted mirrors. Prices are very reasonable! The manager is a very caring and helpful man!!! Great breakfast selections! I would make it 10 Star review!!!
Friendly and welcoming staff! Decor is very luxurious and inviting. Rooms are spacious and comfortable. The beds are like sleeping on a cloud and bedding is so fluffy! I felt like I was in a spa with the waterfall shower head! We did not eat breakfast as we were in a hurry, just grabbed a coffee and a muffin. We will be back when we are in the area!
If you want to stay in a hotel where the manager is rude and the bathrooms are not clean, Best Western Plus- Coralville Hotel is your best bet. Our check in took over 20 minutes and we were instantly met with an extremely rude manager. When getting to our room, we discovered mysterious stains on the bathroom floor. Additionally, the breakfast was not maintained and we barely had any food. Finally, our check out experience was yet another long wait, where we were once again met with the rude manager and short, grumbly service.
This hotel is 5⭐ at 3⭐ prices. I was very pleased with every aspect of my stay at this location. I practically live in hotels 2/3 of the year. And this one is at the top of the list!! So clean. Staff was helpful and made you feel welcome and appreciated.
Highly recommend - Although there were a few bugs because the finishing touched on construction had yet to done, our overnight stay was warm, comfortable, and relaxing. The only thing missing was a restaurant/bar to relax in after a long day's drive. Located close to the interstate but so close that you could hear the traffic. Also close to a variety of restaurants.
Great stay, beautiful place, friendly staff. We stayed one night on our way through town and had wonderful service from the check in to the breakfast and beyond. Staff was friendly and accommodating, breakfast was plentiful and well made and the rooms were well-appointed and clean. We will definitely stay again.
Many Iowa Families booked this hotel for family weekend. They are not opening on time. On top of that.....they are not even warning all of the families that will be traveling to Iowa to check in only to find that the hotel is not ready. No compensation Just " make sure you cancel so you do not get charged" I can not tell you how "stupid" that sounds. Be alert for family weekend- you will have no place to stay with no warning!
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