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Best Western Plus Hotel West Akron Inn & Suites, Copley

4.5/5  - basé sur 324 notations.
160 Montrose West Avenue, 44321-1372, Copley, United States - Karte ansehen

Das Best Western Plus West Akron Inn & Suites, das nur wenige Minuten vom Stadtzentrum Akron entfernt liegt, ist die perfekte Unterkunft für Geschäfts- und Urlaubsreisende. Für Urlaubsreisende ist unser Haus der ideale Ausgangspunkt zur Erkundung der Region. Zu den Attraktionen gehören die National Inventors Hall of Fame, das PGA®-Golfturnier, die Zeremonien zur Aufnahme in die Pro Football Hall of Fame und das All American Soap Box Derby. Weitere Sehenswürdigkeiten sind das Akron Art Museum, die Cuyahoga Valley Scenic Railroad und die Rock and Roll Hall of Fame und das Museum. Geschäftsreisende wird freuen, dass zahlreiche Unternehmen nur eine kurze Autofahrt entfernt sind. Dazu gehören B&W Power Generation Group, Goodyear® Tire & Rubber Company und RPM International. Besucher von Studierenden und Dozenten haben es nicht weit bis zur University of Akron (15 Minuten) und zur Kent State University (25 Minuten). Das Best Western Plus West Akron Inn & Suites liegt am Highway 77 und ist nur einen kurzen Fußweg von verschiedenen Restaurants entfernt. Dazu gehören Wasabi Japanese Steakhouse, Tres Potrillos (ein mexikanisches Restaurant), Kingfish (Fisch und Meeresfrüchte), Hooley House (Irish Pub), Outback Steakhouse und T. G. I. Friday's und Longhorn Steakhouse. Viele weitere Restaurants und Cocktailbars sind nur wenige Minuten entfernt. Beginnen Sie Ihren Tag mit unserem warmen Frühstück und dem frischen Kaffee, den wir anbieten. Möchten Sie einfach nur ausspannen? Erholen Sie sich in unseren renovierten modernen Zimmern oder entspannen in unserem beheizten Hallenbad oder Wannen-Whirlpool. Wir bieten kostenlosen drahtlosen High-Speed-Internetzugang (WiFi) und Internetzugang per Kabel in unseren Zimmern. Das Best Western Plus West Akron setzt sein Engagement für die Umwelt fort und konnte im Programm „GreenLeaders“ von TripAdvisor bereits Gold erreichen. Sie werden sich bei uns wie zu Hause fühlen. Rufen Sie uns an und buchen Sie Ihren Aufenthalt im Best Western Plus West Akron Inn & Suites. Kinderbetten sind gegen Aufpreis verfügbar. Sie werden gebeten, den folgenden Betrag im Hotel zu zahlen: Kaution von bis zu 250,00 USD

Best Western Plus

Hotel West Akron Inn & Suites

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Beheizter Pool
    Beheizter Pool
  • Klimaanlage
    Klimaanlage
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
Gebildet aus de 327 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
217
Sehr gut
60
Befriedigend
27
Mangelhaft
9
Ungenügend
15
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
7
Alleinreisende Alleinreisende
15
Familie Familie
111
Geschäftlich Geschäftlich
54
Geschäfts-<br>reisende Geschäfts-
reisende
80
Geschäftsleute Geschäftsleute
57
Geschäftsreisende Geschäftsreisende
64
Paare Paare
85
Reisen mit Freunden Reisen mit Freunden
22
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Hope you have a better experience than I did "

1
21/09/2018

I had to wait 15 minutes to check in because the girl didn't seem to know what to do When I got to the room the bed wasn't comfortable and the internet was spotty The breakfast they offered was a joke. In other words, not a typical best western hotel

"Excellent Hotel for the price"

4
20/09/2018

From check-in to check-out, this hotel is well worth the price. Staff (especially front desk) is very friendly, they go above and beyond. The rooms are well maintained. Outside of hotel needs some work, but everything inside is fine.

"Best Western, Akron, Ohio"

5
19/09/2018

Made a reservation at this hotel as a half way point on our way to Chicago. Gosh do I wish we were staying here longer. Hotel was very nice. Noticed a lot of restaurants and things to do near the hotel, However We arrived late, around midnight so we couldn't enjoy any of them, but wanted to note they had a lot around. The staff at the front desk was so nice, and helpful. Check in was so quick and easy. Was upgraded to a suite with our Best Western Rewards. Room was very nice, clean, and big. Bed was so comfortable. Hotel was quiet and we got a great night of sleep. Breakfast in the morning was awesome. The best scramble eggs I have ever had on a buffet. We even had a bit of time before leaving to enjoy the awesome pool that was there. Check out was fast and easy. Would recommend and stay at this hotel again.

"Excellent Accommodations and Staff"

5
19/09/2018

I am giving this hotel a 5 star rating because I cannot think of a reason why it would merit less. The hotel had an up-to-date interior that was inviting. Our room was spacious, clean and quiet. The interior of the room was tastefully decorated. I've stayed in hotel rooms where the AC/heating unit could not be properly regulated and therefore was either too hot or too cold. That was not the case with our room. The AC/heating unit was excellent. The bathroom was spacious, very clean and looked like it was recently remodeled. The hotel staff was absolutely excellent. When I checked in I had some questions about the area and needed driving direction to the Cuyahoga Valley National Park. The person at the front desk was very helpful and went online to get the directions we needed. When we checked out we asked for additional directions concerning the best way to get home and, once again, the front desk staff was very helpful and friendly. While the front desk staff was busy when we were checking out, nevertheless, they treated us like we were the most important priority and took care of us immediately. The continental breakfast was very typical of the type of continental breakfasts you find at most hotels; however, it was on the higher end of quality and available selection of food. There was someone continually stocking food, cleaning the breakfast area and occasionally asking if we had everything we needed. We had no problem with parking. The parking lot is designed so that you do not have to walk far from your vehicle to the hotel entrance. Lastly, shopping and restaurants are located very close to the hotel. There was no problem with finding a restaurant - whatever your choice. I would definitely stay at this hotel again when I am in the area. I highly recommend it.

"Great hotel"

5
02/09/2018

Great hotel and easy to find. Friendly helpful staff. Nice big clean room, with very comfortable bed.. Pool area was nice. Parking was simple. Nice breakfast in the am included. Scrambled eggs were best I ever had on a buffet like setting. Would recommend.

"good breakfast"

4
29/08/2018

We were impressed by the quality of the scrambled eggs at breakfast -- light and fluffy, the best we have had at a hotel. One morning there were fried eggs, sunny side up. My friend took one bite and threw the rest out. The pastry was better than average quality, and chocolate chips were handy to add to the batter for the make-your-own waffle. The only disappointment at breakfast was the absence of some nice fresh summer fruit (like melon); the first morning only canned peaches were available, but the other days there were apples & mandarins. No bananas to go with cereal. Our room was clean. We had brought along a jigsaw puzzle and card table, but the lighting was very dim. We requested, and received, an extra floor lamp and extra chair which worked OK for us. Although I had requested a room on the first floor, we were assigned to the 4th. This became an issue when the fire alarm went off, and management called to request that we not use the elevator. Because I have difficulty walking, we didn't use the stairs, but remained waiting for quite a while. When the elevator became available, management called us, and even held the elevator at our floor for us -- so nice! We found it tricky to get the room temperature setting right.Instead of USA Today like many hotels, this property offers the local newspaper which is a nice alternative if you are staying in the area more than just overnight.The hotel is well-located for easy access to many restaurants.

"Best Western Akron Ohio"

5
26/08/2018

This was our 1st stay at this property and it was a great choice. Our reservation was made through the BW site for a 2 Queen Room. Upon arrival we were wonderfully surprised to be told we were upgraded to a King Jacuzzi room. The room was clean and spacious and the bed was very comfortable. The employees - both at check-in and check-out - were extremely friendly and helpful. The pool and hot tub were also a welcome surprise! We will definitely stay again if we are in the Akron area.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear 95lhagen, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you had a wonderful stay with us. I'm especially pleased that you were able to take advantage of our indoor heated pool and whirlpool; it so often goes underutilized. The entire team at the Best Western Plus - West Akron would be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Best Western is the best."

5
23/08/2018

My wife has MS and the staff went out of there way to make are stay very comfortable with a room change to make my wife's trip to the room much easier. This was above and beyond there normally excellent service. The desk clerk helped us find places that would deliver dinner which saved my wife steps.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Hello CHPWoody, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant and that we were able to make your wife and your stay very comfortable! We hope you got to enjoy your upgrade! Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation at the Best Western Plus - West Akron.. Safe travels, Pooja, GM

"Excellent Choice"

5
03/07/2018

We were on a "road trip" to visit the Pro Football Hall of Fame and the Rock and Roll Hall of Fame. This hotel is located exactly half-way between the two attractions. It is close to the highway on a street with many restaurants - some within walking distance! Our room was very nice, and larger than some rooms at similarly priced hotels. They have a good sized area for breakfast with all the usual choices. The front desk people are very helpful and friendly. My only complaint was that the arm chair was not very comfortable, but they still deserve a five circle rating.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Thank you for your 5 circle rating heyougetoffmycloud. We are happy to hear that you enjoyed the Best Western Plus West Akron Inn & Suites location, large rooms and service. We do apologize about the armchair and will definitely consider changing them out during the next renovation. You know where to stay when you're back in the area!

"Beautiful hotel with lots of amenities - great price!"

5
25/06/2018

Value is amazing for a beautiful hotel with lots of amenities. We had a fridge and microwave in the room. The hotel had snacks available for purchase on your room bill which is nice when you do not carry cash for the vending machines (which they had also). Breakfast was delicious and lots of options! Beautiful lobby, pool and hot tub. Staff was terrific and very helpful! We will be back for sure!!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Hello slscanlon3, Thank you so much for sharing your experience with everyone of the Best Western Plus West Akron Inn & Suites! We are so happy to hear that you enjoyed all of the amenities and complimentary breakfast with us. We hope to see you again soon.

"VERY FRUSTRATED! "

1
22/06/2018

To make a long story short, booked a king size room with jet tub. Came to town for a concert, checked in, got ready and headed to the concert. My husband and I didn't get back til late at night so went to sleep and the next morning we're going to take a nice hot bath in the jacuzzi tub. Well when I went to take a bath I looked in the tub and it was literally disgusting! Pictured posted below. I spoke with Alisha, the next morning checking out. She told me that the tub was stained and the paint was chipping off and I should've asked earlier in the day. Well as I had explained above we were in such a rush to get ready and go to the concert, I didn't even look in it until I was ready to use it. I explained I was disappointed that I paid for a room specifically for the jet tub and didn't get to enjoy it because of the condition it was in. She then proceeded to tell me that I should've taken a TISSUE and wiped it down and I would've noticed that it was not dirt, a stain. Regardless of what it was, I shouldn't have to take a tissue to ensure it's clean. It's now two days later and every time I call, Alisha answers. She keeps telling me the supervisor, Connie isn't in and won't be in until the next day and the Manager, Pooja, won't be in for another 3-4 days because they're on vacation. What's even more frustrating is that she lied to me because the first time I called she said she didn't know when Pooja would be in again and then I called later that evening and she told me they were on vacation. I still have not spoken to anyone to resolve this issue and am very upset with the customer service I've received.

BestWesternPlusAkron, Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Shannon L, Thank you for taking the time to share your comments about your recent stay with us. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I have not received any messages if you left any with any of our front desk agents or I would have called you back immediately. I did speak with Alisha and she mentioned she received a few calls after your initial call that were hang ups, with no messages left for a manger to call back, I apologize for this. Please know that we are working on re-finishing the jetted tubs as the previous finish is chipping therefore revealing the beige tub color underneath the white finis, the same goes for the chrome showing under the white finish on the jets. I do not have scheduled times of being in the office so the front desk agents really don't know when I am in, and my trip was unplanned and front desk agents aren't informed of my personal schedule. I'm sorry that you were not completely satisfied with your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. Thank you and safe travels, Pooja, GM

"Typical Best Western"

3
12/06/2018

Good location off the main highway but close to it. Several restaurants close by, fast food about a mile away. We would probably stay there again. Breakfast included eggs and link sausage plus the usual continental stuff. Everything clean and OK except the upholstered chairs weren't comfortable. But there is a desk with office chair. Sink is in the bathroom. Top floor was fairly quiet except for noise from buses and motorcycles coming and going.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Hello Mailstop, Thank you for taking the time to leave us a review and your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon Thank you once again, Pooja, GM

""Great Stay""

5
09/06/2018

We really had an enjoyable time this week while staying at the hotel! We were greeted on our arrival and got checked into our room. The king room was spacious and clean. One of the best things was quietness at night. The breakfast in the morning was a plus, it was a great start to our day exploring the area. There are six restaurants within walking distance if you choose to leave the car parked. We will definitely stay again when visiting the area. Thank you for a great stay!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear JPC86, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We are happy to hear that you found your stay with us to be clean, quiet and convenient. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you again. Safe travels, Pooja, GM

"Passing through"

5
24/05/2018

Arrived late(10pm) but was met directly upon entering the lobby ! Welcoming, helpful staff and the hotel is well kept. Breakfast is a plus when traveling and this satisfied our appetites and being served early allowed us to get back on the road earlier in the day than anticipated. Enjoyed our brief visit.

"Nice little place to stay!"

5
09/05/2018

We really liked this nice little hotel! Everyone was very friendly, the room was spacious and clean, the pool and hot tub were very enjoyable and it is centrally located to restaurants and shopping. Our visit was especially pleasant, because of Alisha & Lyndi. They prepared a wonderful breakfast, served everything with a smile, and got our day off to an awesome start. I cannot imagine two better people to have employed and representing my company. We will definitely stay again, when we are in the area.

"Great"

5
07/05/2018

The room was very nice. I booked the king size room with a whirlpool. I didn't know how it worked so I called the front desk and I was guided through. This was an amazing room. The bed was very comfortable.

"Good hotel"

3
02/05/2018

Stayed 2 times 3yrs apart to the day. Breakfast was good. Rooms good. Only one problem last time there when checking out told could not get copy of bill for 15 to 20 minutes they have to go inspect the room first. Never been told that before that is why they have your credit card info just in case something happens. They said will charge extra on damages but there where none. Would stay there again but guy at desk that said will charge extra on damages was not nice .

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Hello rickg923, Thank you for taking the time to share your comments about your recent stay. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I'm sorry that you were not completely satisfied with your stay. Please know that your comments do not go unnoticed, I will personally be speaking with the agent about this. Thank you, Pooja

"Worst staff ever"

1
21/04/2018

Worst staff ever. Connie was extremely rude and had an attitude from the beginning. Explaining how she worked overtime and had to pick people out. She says this hotel is independently owned and have a different policy from others. Called in 5 min before booking at third party site to make sure there are 2 queens room available since we have 2 adults and 2 kids for standard room and says yes. Booked and when arrived she says their policy charges $10 per person over 2. Assumed my kids were OVER 12 and policy says over not 12 and over. Argued over 10 minutes threathend to kick us out if we don't pay extra 10. Wanted to complain but says she is supervisor and wouldnt contact the owner after 930pm. I said I wished I could have recorded her rudeness and she says I'm not allowed to record her anyways. Smart remark and confrontational from the beginning. Avoid this place to save some unwanted stress. Will make formal complaint to Best Western as well.

BestWesternPlusAkron, Guest Relations Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Hello Dustin Sun, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I'm sorry that you were not completely satisfied with your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. Thank you

"Would stay again"

4
17/04/2018

Hotel was on a street with lots of restaurants which was convenient. (We do NOT recommend T.G.I. Friday's across the street) Lobby was clean & smells like the pool which I do not mind at all! Check in took a bit longer than I would've expected,(lots of typing in the computer by the woman checking us in but I suppose that's just their system). Our room was clean but not spotless. Bathroom had an unpleasant odor and there was a dorito behind the door going into the room. (I could see how easily this could happen since they keep the door open while cleaning). The rest of the room was very clean! My biggest complaint was the noise at 11:45pm coming from guests in the hallway. It was like they were in my room! Woke me out of a sound sleep and they continued to act up in the hall for 15 mins. Maybe if coming in after a certain hour the front desk should remind guests to be mindful of other guests. The doors also shut VERY loudly which can be bothersome during the night/early morning. Breakfast was great. Nice variety & staff was close by to keep it clean & stocked. Checkout was a breeze!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Karap412, Thank you for taking a moment and sharing your feedback with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. We would also like to take this opportunity to apologize for the inconveniences that were cause during your stay. We do try our best to enforce quiet hours after 10pm, please give the front desk a call next time when you experience noise like you did as soon as possible. That gives us the best opportunity to find where it is and take care of it for you. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments. Safe travels, Pooja, GM

"Very Clean, very comfortable."

5
15/04/2018

We didn't arrive until after 10pm, so it was a rather quick stay. We stayed in room 409, which was right next to the elevator. But, we did not even hear the elevators so that was not a problem. The room was spotless as was the rest of the hotel. Very impressed with how clean it was. The bed was comfy...pillows were small but I slept great, so they must have been ok! The free breakfast was fine, coffee was hot, eggs were good and everyone seemed to enjoy it. We did not stop at any, but there were loads of restaurants in the area for dinner or lunch. So the location was good for that. East access to the highway, also. We would certainly stay here again. No complaints; no problems. We had a King bed, slept 2 people, for $111 including fees and taxes.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Thank you Tom 43302, for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. I'm happy to hear that you found your time with us, "spotless" and quiet. We are glad to hear you enjoyed the complimentary hot breakfast served in the morning. Should you find yourself in the Akron area again, you know where to stay! Thank you for taking the time to share your comments; they only help to strengthen our operation at the Best Western Plus - West Akron.. Safe travels, Pooja, GM

"Good place to stay if you are a early riser!"

4
11/04/2018

This is a nice facility and enjoyed stay, however, breakfast should be to include all customers, not just early business travelers. We came down for breakfast at 9:15 and couldn't even get coffee! You may be missing out on the baby boomers that are retired and do not want to wake up at the crack of dawn!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear rcolemancampbell, Thank you for choosing us and for taking a moment and sharing your feedback. As you know, we do pride ourselves on cleanliness, maintenance, and of course, customer service. Breakfast hours do chance on the weekends, from 7am to 10am. Next time feel free to request coffee any time of the day and if you just missed breakfast see if we can get you something that is more of a "grab and go" items. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you on your next visit. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Best Western"

5
09/04/2018

This Best Western was actually how it was on the internet. The rooms were freshly cleaned, very spacious, staff was very welcoming and hospitable. Centrally located near restaurant, grocery stores, shopping stores, and the highway.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Annetta P, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant and how you expected it to be from the from our website. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation at the Best Western Plus - West Akron.. Safe travels, Pooja, GM

"Fantastic location"

5
09/04/2018

Easy to access, plenty of shopping, great variety of restaurants, great variety of good restaurants and chain restaurants within a few hundred yards and very easy to get back onto major routes for continuing your trip. The hotel itself is up high, giving a nice view of the dining and shopping in the area.

"Great place to stay!"

5
05/03/2018

We had a most pleasant stay from the moment of our arrival. Rachel was very helpful when the central reservation number was not. She and Connie at the morning desk were both delightful. Our 4th floor accommodations were very comfortable, clean, and spacious with everything we might want available. Everything worked well and was well maintained. The free breakfast provided the standard hot breakfast with many choices and was kept fresh and hot. Our thanks to all the personnel who made our stay so enjoyable!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Nikki B, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service; and I know that Connie and Rachel will be delighted to be acknowledge by name. I will be sure to pass along your kind words to them! I'm happy to hear that you found your time with us pleasant,and that you were able to take advantage of our full, hot breakfast buffet. We're always glad when our guests can 'hit the road' refreshed and well fed. Should you find yourself in the Akron area again, we'd be happy to see you again Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"The curse of 206 vs young and black"

1
22/02/2018

At first glance it appears to be a great place to stay, until you stay here. Only professional member of staff with high standards was Rachel. We only came here for pool and hot tub turned out to be worst decision ever. Our experience 2/14/18-2/24/18 on 2/19/18 we had notice card trouble on 2/20/18 cards were deactivated and we were charged $150 for having tobacco products in trash. Upon talking to Pooga we were told she had no control over situation. So we spoke with Connie who decided to charge us. Upon clearing up the misunderstanding she rescinded the charges. However because they were upset with our review they decided it was in their best interest to charge us and lock us out of room again. 100% tobacco free and 100% smoke free are two different things. The evidence they showed us was tobacco in trash, no burnt tobacco, or cigars which is what we smoke. Don't know any cigar you can smoke indoors and smell stays in one room. Not to mention we are not due to check out till Friday/ Saturday but was charged day one. I could go on about this stay so if you are young, African American, smoke, like privacy and professional staff this is not the place for you. Tub and sink drains still broken.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear akrononeace, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on our staff being accommodating, friendly, diverse and inclusive. Furthermore, we take great pride in the maintenance, cleanliness, and upkeep of our property so that all of our guests have a pleasant stay. I'm sorry that you were not completely satisfied with your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. Thank you and safe travels, Pooja, GM

"Kims BW stay"

5
09/02/2018

Hotel staff always so professional, and nice. This is my fave hotel and I make it a point to stat at this location whether it's for business or leisure. Overall I recommend this hotel to friends and family when they ask me for hotel suggestions.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Kim D, Thank you for choosing the Best Western Plus - West Akron and for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. As you know, we do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you on your next visit. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"The Best Best Western "

5
28/01/2018

Without a doubt the best Best Western I've ever stayed at. Friendly front desk staff, very clean room. WiFi was fast, plenty of channels on the TV. Breakfast was delicious. Will stay here again for sure.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear JoeyBowman, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation at the Best Western Plus - West Akron.. Safe travels, Pooja, GM

"Horrible"

1
12/01/2018

Elevator didn't work. Clerk checked the room to determine if I would get my deposit back ad if I was a child. VERY UNPROFESSIONAL! Felt like I was the only person there until the extreme noise as if they were moving furniture over my head!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear bonitap907, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I'm sorry that you were not completely satisfied with your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. I'd be happy to discuss your concerns with you in more detail - I can be reached at the hotel 330-670-0888. I look forward to speaking with you. Thank you and safe travels, Pooja, GM

"Poor Experience "

2
04/01/2018

Hotel lobby was clean but it goes downhill from there. Elevator and 2nd floor smelled like marijuana strong, Bathtub in room did not drain, the toilet leaked every time you flushed, bathroom sink was broken in several spots, and the cinderblock ceilings was stained yellow. I went to complain and ask for another room and was unable to find anyone at the Front Desk. The next morning upon checking out I explained my complaints to the supervisor and was given an apology and nothing else. I'm not sure how other rooms are since I wasn't afforded the opportunity to switch rooms but I'm going to give it the benefit of doubt and give them at least a 3 star. Warning: do not stay in room 206

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Briank6337, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I'm sorry that you were not completely satisfied with your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. Thank you and safe travels, Pooja, GM

"Horrible"

1
02/01/2018

Broken hot tub, broken closet door, broken sleep sofa, bed was like laying on plywood, the whole 2nd floor smelled like marijuana, staff was rude. Will not be back! However breakfast was very good. Don't want your money.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Misty L, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I'm sorry that you were not completely satisfied with your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. Please give me a call at the hotel to discuss your concerns in more detail - 330-670-0888. Thank you and safe travels, Pooja, GM

"One of the better hotels in the area"

5
24/12/2017

The hotel had a clean and comfortable feel from the onset. The lobby area was well maintained and orderly. The lobby staff was polite and knowledgeable of the area. My room was clean, comfortable, and had a lot of room. There was also afridge, microwave, and coffee maker. For the cost of the room, the location, and the quality of the hotel, this has become my favorite hotel in the area. Great job by the Best Western brand.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear rayrivera2009, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant. I'm also pleased to hear that you found the in-room amenities and space of the room to your liking. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Couldn't be better"

5
15/12/2017

I noticed several negative reviews and all I've got to say about them is that they must be living on a different planet or confused this BW with some other one. From check-in to check-out everything was A+++.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear X8806OUjohnb, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us and for the A+++ rating. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Nice for the price"

3
08/12/2017

Well worth giving a try. Rooms are nice and clean. Staff was very helpful and kind. Didn't get a chance to try it, but had a nice pool area. Located within walking distance to some very good restaurants.

"Excellent staff!!"

5
05/12/2017

I would like to thank manager Connie Sutton for efforts to make us feel comfortable & making sure we had everything we needed! For holding our room while I had to go find my lost wallet! For Alisha for finding us the best deal! Very nice room! Very nice facilities! Very nice people! Even as we were leaving, staff ran down to give me my charger I had forgotten in the room! I'll be returning every chance I get!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear ole_hickory, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and especially, customer service. I'm happy to hear that you found your wallet and we were able to get you your forgotten charger before you left the parking lot! I'll be sure to pass along your praise to Alisha and Connie - we have a great staff and they certainly enjoy being recognized. Should you find yourself in the Akron area again, we'd be happy to see you again. Safe travels, Pooja, GM

"Not Bad"

4
04/12/2017

It wasn't the absolute greatest, but it met all of my expectations so I really have no complaints. The staff were friendly and helpful but scarce. The room was clean and comfortable. I would probably stay there again in the future.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear izaiahh, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"a great business get away"

5
26/11/2017

awesome hotel with great staff and amenities. It was close to I-77 and downtown. I was especially pleased with the quality of the room and the amazing breakfast spread and had I arrived earlier I would have used the fitness center. I would definitely return here in the spring when the next conference is held.

BestWesternPlusAkron, Director of Sales at Best Western Plus West Akron Inn & Suites, responded to this review
Dear David R, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant and the location of the hotel convenient. Please give me a call at the hotel to discuss your conference next Spring - 330-670-0888 Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, John, Director of Sales

"Service service service"

5
24/11/2017

I stayed here with my sister in law because she needed neck surgery in Cleveland. She doesn't walk well and when we arrived Rachel met us with a smile. She was wonderful. She helped me get my sister in law situated and really went above and beyond. Clean place and really comfy beds. Great stay and I will go back for her follow up. Thank You so much Rachel.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear U2705KVaprilb, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm certainly sorry to hear about the need for neck surgery, but am glad to know our team went above and beyond. I'll be sure to pass along your kind words to Rachel. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Quality Hotel Stay!"

5
20/11/2017

The rooms are spacious and very modern. Everything you need for business travel. Centrally located between Akron and Cleveland which is great for my business. Will definitely stay again! Friendly service.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear kevinlV8354OE, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Good Hotel"

4
12/11/2017

This hotel was pretty clean and had very friendly staff. The Junior suite had tons of room in it but the bed was a little too firm. It said it was a pillowtop bed but there was no cushion to the bed. The location of the hotel is great! It is right off of the highway and there were several good restuarants around the hotel.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Jennifer S, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm sorry to hear that you found the bed to be too firm. I'm happy to hear that you found your time with us pleasant and that you found our location convenient to everything. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Good Location Great Price"

4
25/10/2017

This Best Western is a very good value. I was visiting family in the Barberton area and this was close enough to drive back and forth without taking time from my visit. Plenty of shopping and dining in the immediate vicinity. The rooms and hotel were very clean and the staff was attentive. I slept very well. There was no disturbance of outside noise and the room even had an option on the radio for relaxing sounds as you fall asleep. I would recommend this hotel.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear prowley2015, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant, and easily accessible. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation here at the Best Western Plus - West Akron. Safe travels, Pooja, GM

"BEST NIGHT'S SLEEP EVER!"

5
02/10/2017

My stay at the Best Western Akron was very relaxing. The atmosphere was clean and quiet and the bed and pillows were so comfortable, it was very much more than I expected. The hotel is also located near plenty of restaurants so you can have plenty of dining options whether its breakfast or dinner you're seeking. I definitely enjoyed my stay and will stay here the next time I'm in Akron.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear pamelaf415, Thank you for stating that you had "BEST NIGHT'S SLEEP EVER!" Our entire team at the Best Western Plus - West Akron pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found our location convenient and the restaurant selections within walking distance to your liking. Should you find yourself in the Akron area again, we'd be happy to see you! Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Very Enjoyable Stay!"

5
29/09/2017

We have stayed here before and we're very pleased with the facilities and the staff. The reasonable price on the Best Western site made this an easy decision! We enjoyed the pool but as seniors the hot tub makes the stay!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear JoybRollin75, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant. I'm especially pleased that you were able to take advantage of our indoor heated pool and whirlpool; it so often goes underutilized. Should you find yourself in the Akron area again, the entire team at the Best Western Plus - West Akron would be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"helpful staff and very clean"

5
27/09/2017

No complaints. Quiet and clean. Breakfast was very well-rounded selection. WIFI worked just fine. Cable has quite a few choices of channels. Gym and pool were very clean and well maintained. parking was well lighted and all parking spots were close to the entrance.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear jamesy298, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Incredible reception"

5
22/09/2017

When we arrived we were greeted by one of the most genuinely friendly and helpful front desk staff members we have encountered. Printed off a map to a local restaurant we wanted to visit and was otherwise very friendly. The room was great--clean and in very good working order.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Peter M, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"bathroom was a disaster"

3
20/09/2017

the room was very nice. however, the bathroom was an absolute disaster. it almost needed a gut job to fix the hole in the wall above the shower. the shower head was terrible, the tub faucet was loose. the water stood in the bathtub. the front desk lady came a few times to fix the problems, but she needs a plumber and a drywall person. the maid should have noticed the above, instead of a guest advising the staff.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear A7969OWjanetw, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm sorry to hear that your bathroom wasn't to your satisfaction; we pride ourselves on keeping a very clean and well-maintained hotel. I will look into the situation and discuss with our Housekeeping Manager and maintenance staff to ensure that doesn't happen again; the room will be repaired before it is put back in service. I am sorry that we were not able to correct the situation in a timely manner and to your satisfaction before you left./ Again, thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Great hotel"

5
16/09/2017

I was very pleased for the quality and appearance of this hotel for the price. Great value! It appears to be a new hotel. Everywhere is clean and well kept. I will recommend this hotel to anyone that is going to Akron or nearby. The staff treated us very well. They were very professional and caring.

"Great Room and location"

4
11/09/2017

Spacious room, very clean and comfortable. The location of hotel is easy access to I-77 with variety of restaurants on the same exit and one up the road a half of a mile. Their is a nice indoor pool and sauna, as well as a small fitness room. The breakfast is a great addition, serving a variety to make a complete breakfast. The only complaint is the orange juice was watery. Not a big deal with the rest of the breakfast satisfying.

"Annual vacation trip to Akron, Ohio to visit family and friends."

5
02/09/2017

This hotel is very quiet and in a good location with at least seven very nice restaurants and one bank within walking distance. Additionally, there is a superb emergency medical treatment facility about a quarter mile from the hotel that we had to use for my daughter for treatment when she became ill (which was not related to anything with the hotel). We had two very nice master bedrooms for our family which were beautifully decorated and very neat and very clean. Easy to get around the hotel and a very nice elevator to carry us up and down to the 4th floor. A very nice swimming pool that the grand kids enjoyed. The hotel staff was very nice, friendly and helpful. The hotel served a daily breakfast every day which all of us enjoyed. There was a large variety of fresh foods, juices, and hot beverages that were available. We've been coming to this Best Western for the last 10 years and have never been disappointed. The staff was very nice and helpful but we would especially recognize Alisha, Rachel, and Angelina for their help and service. Had a great time.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear jkostoff, I'd like to start by thanking you for returning to our property. We are very pleased that you enjoyed your recent trip to the Best Western Plus - West Akron. I'm sorry to hear that you your daughter experienced some health issues while you were at the hotel, and thank you for clarifying that it was nothing to do with the hotel. I am glad that you were able to easily get to and in to see a doctor. I'm happy to see that you were able to take advantage of our complimentary hot breakfast buffet and that the little ones were able to use our indoor, heated pool. When you're back in town again, please let us know - we're here 24 hours a day, and we'll be happy to make your reservation perfect. Safe travels, Pooja, GM

"Great staff and room"

5
23/08/2017

i travel to Akron weekly and i have made this the only place i will stay. all of the staff is very polite and helpful Rachel at the front desk has given me really good suggestions on places to eat with good value. the rooms excellent and super clean

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear gvaughn67, I'd like to start by thanking you for returning to our property. We are very pleased that you enjoyed your recent trip to the Best Western Plus - West Akron. I'll be sure to pass along your kind words to Rachel, I'm sure she will appreciate it. Hopefully you've been able to take advantage of our complimentary hot breakfast buffet and indoor heated pool on one of your stays at the Best Western Plus - West Akron. When you're back in town again, please let us know - we're here 24 hours a day, and we'll be happy to make your reservation this next time around perfect. Safe travels, Pooja, GM

"Dissappointed"

2
07/08/2017

Went here on business. Hotel itself was ok. Customer service and systems are in need of upgrade. It took me three trys to get in a room. Staff is short handed and they seem like they have been for a while. Customer services made me critical of hotel room and facility. Overall not terrible but would not return.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear P9549XWjasonw, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I would like the opportunity to speak with you and get some specifics about your stay; for example, how the 'hotel customer service made you critical of hotel room and facility,' and what we could do to prove ourselves to you. I'm sorry that you were not completely satisfied with your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. Thank you and safe travels, Pooja, GM

"Not as aspect"

3
27/07/2017

The location of the hotel we stayed was good. Lots of restaurants were near by the hotel. But hotel was not good as I have aspected. We had to wait more then 20 minutes before check-in which I hated the most.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Raaaazz, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I'm sorry that you were not completely satisfied with your stay. I would like to discuss with you, in more detail what exactly transpired and what caused the delay in check in; what time were you attempting to arrive, etc. I can be reached at the hotel 330-670-0888, just ask for the General Manager. Please know that your comments do not go unnoticed, and after we have a chance to speak, we will discuss that at our weekly team meeting to see how we can take action on your suggestion. Thank you and safe travels, Pooja, GM

"Best one night stay in years"

5
16/07/2017

Every item I needed or wanted was quickly addressed. I am happy with all aspects of this visit. The next lodging that I had was not Best Western and the difference is amazing. ie Coffee being available in the middle of the night when preparing for the presentations the next day is wonderful.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear arthursE8076XX, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Blossom Festival Musician"

3
06/07/2017

I picked this hotel based on location and price. I felt it was a great deal for a holiday weekend for a semi-deluxe hotel. They turned the water off with no warning. Other than that, it was a great hotel. No one offered much of anything for me having to stand in the shower for 30 minutes waiting.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Gail R, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I'm sorry that you were not completely satisfied with your stay. Please feel free to give me a call at the hotel 330-670-0888 to discuss the water being temporarily shut off and how it affected your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. Thank you and safe travels, Pooja, GM

"Pleasent and clean"

5
01/07/2017

I was driving back from NJ to IL just need place to sleep one night with family As soon we have entered Alishah at front desk welcomed us with smile even though it was mid night she did great job check in fast and explained everything very well. Rooms are nice and clean Linen was spotless really up to standard very quiet and clean. Best place to stay I recommend this place, I will definitely stay again if I will be in area.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Syed T, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant and I will be sure to pass along your kind words to Alishah. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation at the Best Western Plus - West Akron. Safe travels, Pooja, GM

"Line haul drive for yrc"

5
30/06/2017

The staff take very good care of me. They put fresh coffee out for me and store/retrieve my Ice packs. The rooms are ready for me when I get there for my 10 hour rest period. Very clean and quiet stay. Roxanne and Angela are very courteous and helpful.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Tony A, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm happy to hear that you found your time with us pleasant. Should you find yourself in the Akron area again, we'd be happy to see you again. Thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"loud/bright"

3
20/06/2017

The walls are paper thin, you can hear conversations in your room from the hallways laying in bed. the other room doors slam every time it closes. My room had a street lamp outside by the window and the curtains arent able to close to block out the light. good service and staff though.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear yukongm, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm sorry to hear that you weren't completely comfortable during your time with us. I will discuss the door noise with our maintenance and housekeeping teams to see if there is an immediate solution. Did you notify the front desk of the street lamp situation; all rooms do have black out curtains behind the decorative curtains - I'm sorry if that wasn't explained to you. If you find yourself back in the greater Akron area, give me a call directly and I'll be happy to make your return reservation for you - 330-670-0888. Again, thank you for taking the time to share your comments; they only help to strengthen our operation at the Best Western Plus - West Akron. Safe travels, Pooja, GM

"Best Western Plus West Akron Inn & Suites"

4
17/06/2017

Only problem was the left turn to get onto the road for the motel -- a long line of traffic. Worked better to go one more light (west) and turn left there. Then take the first left (maybe a half-mile down) and it takes you where you want to be, much faster.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Frederic M, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I'm sorry that you were inconvenienced by the traffic pattern; but do appreciate your taking the time to share the shortcut/pass-thru. Thank you and safe travels, Pooja, GM

"Goes out to employee Alisha"

5
04/06/2017

Best Western here is pretty great. Alisha was very helpful to us! We arrived late-ish and needing to do laundry and she was just super! Nice, friendly & cheerful! The hotel is marvelous looking too; the rooms are very attractive and I love having all the pillows! We are going to have a very pleasant night!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Robbie G, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm glad to hear that Alisha was friendly, accommodating, and cheerful! I am also happy that we were able to help you with your laundry needs; I'll be sure to pass along your kind words to her. Again, thank you for taking the time to share your comments; they only help to strengthen our operation. Should you find yourself in the Greater Akron area, we'd be happy to see you again. Safe travels, Pooja, GM

"Decent hotel for the price"

4
19/05/2017

Staff was friendly and helpful but there could have been more attention to detail in the room. A lightbulb in the bathroom was burnt out upon our arrival and was not replaced during our 4 night stay. Picture frames in the room were dusty and someone had left a fishing lure hooked onto the valance that has gone unnoticed by housekeeping. The carpets appeared clean but were not vacuumed during our stay. Breakfast was as expected for the price but wish there would have been more fresh fruit than just apples each day!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Barb T, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. I will be sure to discuss your comments/concerns with housekeeping at our weekly team meeting. I will also work on expanding our fresh fruit selection in our complimentary breakfast buffet. We welcome you back the next time you're in our area. Thank you and safe travels, Pooja, GM

"Not dirty, just not maintained well."

3
18/05/2017

It was an ok hotel. However, it's not exactly on par with the BW "Plus" moniker. The room had many flaws, but more so in the bathroom. A lot of visable repairs have been made and not exaclty done to make it look nice. The plug outlets were hanging out of the wall, far enough to you to notice they weren't attached. There was a great view, from the toilet, of the surprizing large amount of mildew and mold under the tub surrounds angles. Beer bottles on the wall outside in the parking lot. The tv remote had some kind of "chocolate" colored stain on it that i had to clean off. The plug outlets near the bed were too loose for my phone and laptop charger plugs to charge correctly. That said, the staff was friendly. The lobby was well maintained and the hot breakfast was pretty standard. The rooms were not dirty as apposed to less maintainted. I gave it 3 out of 5 because the standard Best Western I use in the Cincinnati/Mason area is a far better deal in this price range and well maintained.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Matt K, First, I'd like to thank you for taking the time to share your recent experience with us. This is not the typical guest experience at the Best Western Plus - West Akron and I'm sorry that you were not completely satisfied with your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. If you have time, I would like to opportunity to personally apologize to you and discuss your concerns in more detail. I can be reached at the Best Western Plus - West Akron 330-670-0888 extension 100. Thank you and we hope to see you again, Pooja, GM

"Great place to stay!"

5
11/05/2017

Attentive staff, easy check in, nice room (got a king suite), yummy breakfast, restaurants/restaurant bars within walking distance. Would've liked to swim, soak in the hot tub, but didn't have time. We would stay here again!

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear slabraham, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm sorry to hear that you weren't able to enjoy our indoor, heated pool or hot tub. But I am happy the hear that you were able to take advantage of our (yummy) complimentary hot breakfast buffet before hitting the road. Again, thank you for taking the time to share your comments of the Best Western Plus - West Akron; they only help to strengthen our operation. Safe travels, Pooja, GM

"Nice hotel with EXCEPTIONAL staff!"

5
27/04/2017

At the end of a recent 3 week drive across the country we had the opportunity to stay in a different hotel most every night. The Best Westerns were consistently very good the entire trip...the Akron hotel stood above most of the rest because of the welcoming, friendly staff at the front desk when we arrived. They went out of their way to print local maps for us and recommend the restaurant next door, Wasabi, for dinner. It was an easy walk and would have been worth an even longer walk! What could have been a very impersonal, generic stay was made personal and distinct.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Greetings pasrts4046, I'd like to start by thanking you for choosing Best Western Hotels for your cross-country trip - but especially for choosing our Best Western Plus - West Akron. We are very pleased to hear that you enjoyed our friendly and accommodating staff. Our staff tries to be polite and accommodating while infusing a bit of humor and levity; another thing that we appreciate you noticing. When you're back in town, please let us know - we're here 24 hours a day at the Best Western Plus - West Akron. Safe travels, Pooja, GM

"Great experience"

5
06/04/2017

The Hotel had a great location - lots of restaurants and shopping - easy to get to and even easier to get back to my route. We'll be back. The manager and staff were fantastic. Our room was so nice we didn't bother going down for breakfast - we just wanted to enjoy the room(s)

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear Dale D, Thank you for saying that you had a "Great Experience" at the Best Western Plus - West Akron, that is very flattering... we try our best to make all of our guests feel welcomed and comfortable. I'm happy to read that you found our location convenient, and the staff to be pleasant and accommodating. Thank you for your feedback, we look forward to seeing you the next time you are in our area. Regards, Pooja, GM

"Very nice"

4
11/03/2017

I stayed here for a week for work. Everyone at the front desk was always very nice and friendly. Clean and quiet room. The second day my Kleenex box was empty, so I left it sit out on top of my sink so that housekeeping would refill. It took 2 days before someone did. The breakfast food was decent. The bananas were pretty brown, so I would check each morning thinking that they would put out some new ones... never did. But there are a ton of great restaurants very near by.

BestWesternPlusAkron, General Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear osu1rrh, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I'm sorry to hear that your bathroom wasn't re-stocked to your satisfaction; we pride ourselves on keeping a very clean and replenished hotel. I am sorry that we were unable to correct the situation in a timely manner and to your satisfaction. I will look into the situation and discuss with our Housekeeping Manager and staff to ensure that doesn't happen again. I will also be sure to have our team check the breakfast area more regularly and specifically monitor the fruits. Again, thank you for taking the time to share your comments. They only help to strengthen our operations and our team at the Best Western Plus - West Akron. Safe travels, Pooja, GM

"Honeymoon "

5
06/03/2017

Staff was so helpful gave us an upgrade for my daughter and her new husband to start off their honeymoon. Room was very clean and spacious. Great free breakfast. I recommend this hotel for extended stay or a weekend getaway. Pricing is very responsible.

BestWesternPlusAkron, Front Office Manager at Best Western Plus West Akron Inn & Suites, responded to this review
Dear jtmilfy, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We are so pleased that you chose to celebrate your special day with us and that we were able to make it memorable for you. We are also happy to see that you found the hotel to be a great value and that you were able to take advantage of the complimentary, hot breakfast buffet before concluding your weekend getaway. Again, thank you for taking the time to share your comments; they only help to aid us in our efforts to provide great customer service and a pleasant experience for all of our guests. Please keep us in mind for any future travel needs, the entire team at the Best Western Plus - West Akron welcome you back anytime. Safe travels, Connie, Front Office Manager

"Clean, modern, and very comfortable at a very reasonable price"

5
21/02/2017

The staff were very accommodating, which we appreciated immensely since we did not arrive until 3 am. Our room was amazingly clean and modern- the furniture, beds, and especially the bathroom! We were able to squeeze in some time in the pool and hot tub before checking out, which helped our road-weary backs, in preparation for the rest of the drive home to the Philadelphia area. Two thumbs up to this hotel!!!

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear sb732017, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance, cleanliness, and of course customer service so that all of our guests have a pleasant stay. I am so happy to hear that you were able to take advantage of our heated, indoor pool and hot tub - hopefully you were also able to enjoy the complimentary hot breakfast buffet too. On behalf of the entire team here at the Best Western Plus - West Akron, we welcome you back the next time you're in our area. Thank you and safe travels, Pooja, GM

"Great value for modern hotel!"

5
16/02/2017

I stay at this hotel every time I am in the Akron area. The hotel is nicely updated and always clean. The staff at the front desk are always helpful and have great attitudes. It is within walking distance of many nice restaurants, which adds extra convenience.

BestWesternPlusAkron, Front Office Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Rebecca H, I'd like to start by thanking you for returning to our property. We are very pleased that you enjoyed your recent trip to the Best Western Plus - West Akron, and that you find our location and proximity to restaurants to be convenient. When you're back in town, please let us know - we're here 24 hours a day. Safe travels, Connie, Front Office Manager

"Very pleased."

5
22/11/2016

I was very pleased with my stay. Both the staff and accommodations were great.the rooms were clean and a nice size. I would recommend the best western to others, as well as stay there again myself. Overall

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Stacie F, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. Again, thank you for taking the time to share your comments; we look forward to seeing you again, should your travels bring you back to the Greater Akron Area. Safe travels, Pooja, GM

"They really Care"

5
20/11/2016

We were celebrating our anniversary. We received a free upgrade to our room as an anniversary present. Breakfast was good My husband lost his ring and Brittany who was at the desk went out , found it.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Aurora G, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We are so pleased that you chose to celebrate your anniversary with us; congratulations! I'm sorry to hear that your husband lost his ring,but am very happy to hear that you found it and all ended well. I will also be sure to pass along your kind words to Brittany. Again, thank you for allowing us to be part of your memorable occasion, and congratulations! We look forward to seeing you again next year, if not before. Safe travels, Pooja, GM

"Pretty Good Experience"

4
14/11/2016

Overall a good experience. Pretty quiet room, and I even had the room right next to the elevator. The bed was comfortable and and the room was clean. My only complaint is with Best Western in General, and how they actually charge you an incidentals fee when you check in, rather than just asking for card information in case of incidentals.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear 14frequenttraveler, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do try our best to provide all of our guests with a quiet, peaceful place to rest at the end of the day. I'm sorry to read that our policy surrounding the incidental was troublesome; we will discuss at our next Management meeting to see if we can come up with another alternative. Again, thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Reasonably priced and very nice and clean accommodations"

4
06/11/2016

A buddy and I stayed at this hotel after watching an University of Akron football game. it was just a short drive from UA. The hotel featured a nice swimming pool and jacuzzi, nice hot breakfast with waffles, pancakes, scrambled eggs, sausage, and lots more, and was well stocked. The room was clean and had a frog and microwave. The staff was very pleasant and helpful. The check in and out process was very quick. There was plenty of restaurants near the hotel. I would definitely stay again if I was in the area. The only complaint was the temperature of the lobby (very hot) but since it was in November some people may like that, not me.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Utrocket71, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. We do pride ourselves on cleanliness, maintenance, and of course, customer service. I am pleased to hear that you were able to take advantage of the indoor, heated pool and whirlpool, the complimentary hot breakfast buffet, and that the registration process was very quick. Again, thank you for taking the time to share your comments; they only help to strengthen our operation. On behalf of the entire team here at the Best Western Plus - West Akron, we look forward to seeing you again after another University of Akron game. Safe travels, Pooja, GM

"Best Western"

4
30/10/2016

It's a good Best Western. Room was very clean, Front desk staff fairly engaged. Breakfast room is very small, and waffle machine wasn't up to temp and pancake dispenser was empty. We were rushing out the door though so we could get back home. Not a big issue. We didn't take housekeeping while we were there because we didn't really need anything. Plentiful parking, easy to get to of the access road. Housekeepers are very friendly and always said good morning. Good hotel for a business trip, the WiFi was strong. They have a pantry where you can get snacks and soda, but the vending machine is cheaper.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Kristina B, Thank you for taking the time to leave such a positive review of the Bests Western Plus - West Akron. We pride ourselves on cleanliness, maintenance, and of course, customer service. We are very pleased that you were so comfortable during your stay and found the staff to friendly and outgoing. I will be sure to pass along the comments about the breakfast items and make sure we're paying more attention to inventory levels. Thank you again, and we definitely look forward to seeing at the Best Western Plus - West Akron the next time you're in the greater Akron area. Safe travels, Pooja, GM

"Bed Bugs!!"

2
22/10/2016

Stay away from room 405! The second night that my wife and I were there, we discovered bed bugs, or I should say that bed bugs discovered us. Management thought that we were crazy; they stated that their rooms are treated monthly for any pests.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Ed517, Thank you for sharing your concerns with us - please be advised that the hotel is consistently monitored for all pests, and the room in which you stayed was indeed inspected and found to have absolutely no activity of any type of pests. You and your wife have recently stayed at another hotel and could have gotten bites there, or any number of other places. Please be cautious when making unsubstantiated and easily contradictable claims. We do have written documentation from a certified professional. Thank you, Pooja, GM

"Outstanding hotel and value"

5
21/10/2016

We planned to stay here for a few nights and had to extend our stay twice. Connie was so helpful in doing so and working to get us the best rate. She was a delight to talk with each day and always had a cheerful greeting for us (as did all the staff). We were in a junior suite which was very clean, quiet, and comfortable. All of the staff were very polite and hard working. Our room was inspected daily after cleaning to be sure it was done right. Breakfast was fresh and tasty. We had occasion to witness a guest being told to vacate the premises because they were violating the no smoking policy (which is very clearly advertised). Kudos to the staff for enforcing the rules and keeping the hotel pleasant for all of us. I will absolutely return and also recommend this hotel to others.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear John A, Thank you for taking a moment and sharing your experience at the Best Western Plus - West Akron. We always try to be courteous, helpful, and aware of all of our guests' needs. I'm pleased to see that you found our property to be clean, quiet, and comfortable and that you were able to take advantage of the full, hot breakfast buffet. I'll be sure to pass along your kind words to Connie and the rest of our team here at the Best Western Plus - West Akron, they are appreciated. Thank you and safe travels, Pooja, GM

"horrible"

1
17/10/2016

just horrible! that pretty much sums it up in a nut shell. Bugs in the bed, dirty stained filled carpets, hair in the tub and around the bottom of the toilet. and this manager/owner, Pooja, HA! a joke. word of mouth is the best key to a business, and i will make sure everyone i know hears about this place. my company will never be back to this one hotel.

"NOT RECOMMENDED!"

1
12/10/2016

We had a very bad experience here. On the second day there, I noticed marks on my arm, but did not think of a cause. The next day, the marks were much worse. So my husband took me to a nearby Urgent Care facility. There I was told by three people that the marks were caused by BED BUGS. We returned to the hotel where, of course, they denied the had BED BUGS. We immediately packed to go home. I had to leave behind 4 bed pillows, 4 novels, all travel literature, etc. I had to purchase a new nightgown and BED BUG spray. We lost two weeks of vacation. At home, I had to sanitize my clothes. I lost my swimsuit, and had shrunk underwear, etc. The owner called, and again denied the presence of BED BUGS, saying they sprayed every month. We requested a refund of the two nights stay when I got the BED BUG bites, but she refused and said we got them elsewhere. I don't know about you, but I wouldn't stay there again! Would you??

"Surprisingly Amazing!!!"

5
11/10/2016

The rooms were modern and updated and well kept. Our kids had the best time using their indoor pool. The free breakfast included was great. Fresh eggs and bacon or sausage was brought out about every 15 minutes. The fresh waffles and pancakes were delish. The staff was accommodating and frankly just outstanding. In particular, Connie, one of the front desk staff made us feel like we were the royal family. I was very impressed with this chain and will come back again.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear momofthreetoronto, Thank you for taking a moment out of your busy schedule to share your experience at the Best Western Plus - West Akron. We pride ourselves on cleanliness, maintenance, and customer service. We are happy to read that you and your children were able to take advantage of our heated, indoor pool as well as our complimentary hot breakfast buffet! I will be sure to pass along your kind words to Connie and the rest of our team here at the Best Western Plus - West Akron, we all appreciate it. Thank you, and should your travels find you in our area again, we'd be happy to see you! Safe travels, Pooja, GM

"AN AKRON RUBBER DUCK FAMILY AFFAIR!"

4
20/09/2016

My husband and I were in town from CA, watching our son Greg play for the Cleveland Indians Double A Western League Playoffs at Canal Park. And anyone who knows about playoffs- know they have a day by day play schedule. Due to that fact - we had to make room reservations a day or two at a time and that can be quite complicated. But not in this case- It was as simple as speaking with Ms. Connie. All of our concerns were put to rest. We were able to enjoy our son's games and not worry about where we would have to stay each night. And on our last night - we were left with 2 surprises. Ms Connie came out to Canal Park to watch our son play. And on returning from the game - a wonderful note was left by management along with some pictures taken at the game of our son. My husband and myself can truly say that this has been a family affair. We now have this Best Western as a member of our extended baseball family. ThanK You So Much.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Kim A, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We are pleased to hear that you found the hotel to be welcoming, the staff pleasant and accommodating. I'm incredibly pleased, as the General Manager, to see my team (Connie) interacting with, and making memories with, guests like you. I'm glad that you have some photos to help remember the great times you had at the Best Western Plus - West Akron. We welcome you back the next time you're in our area. Thank you and safe travels, Pooja, GM

"very nice... very niccce"

4
16/09/2016

i had a pleasant stay, the staff was professional, and helpful. the only con i had to the stay was being wanted to be charged an additional 30 dollars to stay for an extra hour... aside from that great stay.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Best Western A, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We are pleased to hear that you had a pleasant stay, the staff was professional and helpful. We welcome you back the next time you're in our area. Thank you and safe travels, Pooja, GM

"Pretty good place "

4
07/09/2016

This was my first time staying in Ohio and I usually pick Best Westerns. The hotel was nice and comfortable and the staff was nice. But I had a couple of complaints. The sink water tasted terrible and my toilet was acting up. But for the most part everything was good and I would stay here again.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Joe S, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We are pleased to hear that you found the hotel to be nice and comfortable and the staff pleasant. We're also pleased to see that you enjoyed your trip to Ohio and give preference to other Best Western Pluses when making your travel decisions. We welcome you back the next time you're in our area. Thank you and safe travels, Pooja, GM

"Horrible!"

1
06/09/2016

Walked in to a hot and humid room, thermostat said 81 degrees. My wife opened the door of the cabinet where the fridge was located and it fell off in her hand. Bathroom was decently clean, still some dirt in the sink that washed out easily. Worse still, the bed was as hard as a rock. Literally. We were not going to be able to sleep on the bed. Talked to the front desk clerk, who was very nice, and she contacted the manager about a refund. Apparently it is not Best Western's policy to actually follow through on their service promise. The manager would not even give us a credit toward a different booking with their hotel. We will never be going back there, and will be telling everyone who will listen. I typically disregard reviews that are this harsh, but now I may think twice about reading them...

BestWesternPlusAkron, Director of Sales at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Drew M, Thank you for taking the time to share your recent experience with us. I'm sorry that you were not completed satisfied with your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. Thank you for all your observations, John, Director of Sales

"Great Customer Service and Clean room"

4
03/09/2016

We stayed overnight on our way to the Niagara Falls and we had a great experience. Only negative thing is that the carpet on the hallways and the elevators is a little bit old. We would stay here again!

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Marcela D, I'd like to start by thanking you for selecting the Best Western Plus - West Akron for your hotel needs. We take pride in our entire property, inside and out, and it is appreciated that you noticed. We will be discussing the corridor carpet at our next ownership meeting. I'm glad that you had a great experience at the hotel and would stay here again. When you're back in town, please let us know - we're here 24 hours a day. Safe travels, Pooja, GM

"The purple haired lady"

5
31/08/2016

We have stayed here before and it's always been convenient, clean and friendly. Connie the lady with the purple hair is always a delight. She is fast, efficient and always has a smile. She will help with restaurants etc.

"DO NOT STAY HERE!!!!"

1
25/08/2016

This hotel is by far the worst hotel I have ever experienced! The staff is downright cold and rude. To be treated that way is simply unacceptable. We were snapped at by the front desk lady in the morning after we got no sleep due to the people in the room next to us which no one did anything about.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Candice E, Thank you for taking the time to share your recent experience with us. I'm sorry that you were not completed satisfied with your stay. Please know that your comments do not go unnoticed, and we will discuss that at our weekly team meeting to see how we can take action on your suggestion. Regards, Pooja, GM

"nice place to stay in Akron"

4
22/08/2016

It was a nice hotel and would recommend this. Only, I had gift cards and certificates totaling $130 and some change. My bill was $124.46, meaning I had a balance that should have remained on my card. The desk attendant apparently charged for my stay, the amount that was on my certificates/card, instead of just the$124.46 balance. So the manager the next morning realized this error and corrected it. She should be mailing me a gift card with the $5 and some change balance that was ion the card. It's just a bit inconvenient to have to wait to get this card sent to me by mail, as the manager was not able to get me the gift card with a balance on it right away, as I had to be somewhere in Akron by 10:00am. Still, it was a nice hotel.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear elcentro1, Thank you for taking a moment and sharing your feedback of the Best Western Plus - West Akron with us. Thank you for saying that we were a nice hotel and for recommending us. I'm sorry to hear that you experienced some difficulties while redeeming your gift cards. I can only imagine how inconvenient this must have been. we pride ourselves on customer service and making it right with the guest. I will look into the situation and discuss with our front office staff to help ensure that doesn't happen again. Again, thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Pooja, GM

"Vacation trip"

4
14/08/2016

Vacation trip Detroit, Cleveland, Akron stayed at Best Westerns three nights good experience no problems during any of our stays good breakfasts lots of variety everyone took good care of us We would go to Best Westerns in the future have used Best Westerns in the past for business and pleasure

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Terry B, I'd like to start by thanking you for selecting the Best Western Plus - West Akron for your hotel needs. We take pride in our entire property, inside and out, and it is appreciated that you noticed. I'm glad that you found the hotel comfortable and the hotel staff accommodating and helpful. When you're back in town, please let us know - we're here 24 hours a day. Safe travels, Pooja, GM

"Very Nice Property"

4
11/08/2016

Easy to get to, very good restaurants in area, safe neighborhood. The property is well maintained and clean. Very nice indoor pool. The continental breakfast was good. All of the staff was professional, friendly, and helpful. The room, a king suite, was spacious, well decorated, clean, and quiet. Given a free upgrade for no apparent reason. I would definitely stay again, & will check out other BW+ when booking again.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Pamela A, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We are pleased to hear that you found the hotel to be welcoming, the staff pleasant, and the area easy to navigate. We're also pleased to see that you enjoyed your upgrade and will consider other Best Western Pluses when making your travel decisions. We welcome you back the next time you're in our area. Thank you and safe travels, Pooja, GM

"Akron Rubber Ducks vs Bowie Baysox"

5
31/07/2016

We were in town to attend Akron Rubber Ducks games for 4 days. The hotel could not have been any more accommodating! Hotel has everything you need. Convenient location. Outstanding staff. Updated and clean rooms. HIGHLY RECOMMEND! We'll definitely stay there again! Great stay for a reasonable price.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Greg D, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. We so glad to see that you were able to enjoy an Akron Rubber Ducks game while you were in town, and that you would recommend us to friends and family! We welcome you back the next time you're in our area. Thank you and safe travels, Pooja, GM

"A Comfortable place to stay"

4
25/07/2016

Best Western Plus West Akron Inn & Suites, Akron, OH is a nice hotel with desirable amenities such as comfortable beds, a decent size bathroom, a fridge and microwave in the room, a pool and exercise room, wifi, and breakfast. The staff were all friendly and helpful.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Lynn R, Thank you for taking the time to leave us such a positive review for the Best Western Plus - West Akron - we are very pleased that you were so comfortable during your stay. I appreciate your mentioning all of our complimentary amenities and that you found them beneficial. Our friendly, helpful staff at the Best Western Plus - West Akron all look forward to seeing you the next time you're in the greater Akron area. Thank you and safe travels, Pooja, GM

"Comfortable and convenient!"

4
23/07/2016

The amenities were so appreciated. Had great choices for breakfast, a pool and fitness equipment were accessible, room was comfortable. The only downside was the possibly musty odor noted when walking in the room, and not being quite sure if the temperature in the room was actually under our control when in the room. Otherwise, the hotel staff were always friendly and more than willing to help. Would recommend for a short stay.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Rial863, Thank you for taking the time to leave us such a positive review about the Best Western Plus - West Akron - we are very pleased that you were so comfortable during your stay. Everyone at the Best Western Plus - West Akron is definitely looking forward to seeing you the next time you're in the greater Akron area. Thank you and safe travels, Pooja, GM

"Great Location, Friendly Staff"

4
23/07/2016

We stay at Exit 137 every year on our annual family trek from Virginia to Wisconsin and have stayed at multiple properties. We've zeroed in on this property as the best balance of price and quality. The pool delights the kids, the rooms are large and clean, and the people are friendly. The downside is the "free" breakfast. Uninspired.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Jon A, Thank you for saying that the Best Western Plus - West Akron has 'Great Location, Friendly Staff,' that is very flattering... we try our best to make all of our guests feel welcomed and comfortable. We're glad to read that you feel we've attained the best balance of price and quality. We will discuss our offerings for breakfast at our next all-staff meeting. Thank you for your feedback, we look forward to improving our selection and service even further. Regards, Pooja, GM

"It's better than you think"

4
21/07/2016

I'm always suspicious of people who give Best Westerns 5 stars. C'mon people. It's kind of a weakness of TripAdvisor that you can't rate hotels within a category. Within the category of budget hotels it's fantastic. We stayed here on business because of the convention soaking up all Cleveland hotels. Couple highlights: 1) Staff was fantastic. Nice, genuine, helpful. I wish they staffed the W's in Manhattan. 2) Rooms seemed new and were comfortable.Remote had sleep timer. There was plugs where you needed them. 3) It's near several places to eat. Probably 4-5 better end chain places. I've changed my impressions of Best Westerns. Nicely done.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear McTigue222, Thank you for taking a moment and sharing that our Best Western Plus - West Akron, was able to shift your perception of all Best Westerns. We pride ourselves on customer service, maintenance and cleanliness so that all of our guests have a pleasant stay. So it is fantastic to read that the staff was genuine, nice, and helpful, that the rooms were comfortable and well appointed, and that you found the hotel conveniently located to area attractions and restaurants. I will be sure to share your comments with our entire team at the Best Western Plus - West Akron, thank you! Warm Regards, Pooja, GM

"Titles 5 stars"

5
13/07/2016

During my recent stay at The Best Western Plus with some friends, I was pleasantly surprised with the renovations. The front desk lady, Brittany, was very patient and helpful throughout the checkin process and even helping find somewhere good to eat. I will definitely recommend it to anyone traveling through the area!

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Vanessa G, Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on customer service, maintenance and cleanliness so that all of our guests have a pleasant stay, and will be sure to share your kind words with Brittany. We're happy to hear that she was able to offer some helpful meal recommendations and that you enjoyed your time with us. Please visit the Best Western Plus - West Akron the next time your travels find you in the Greater Akron area. Thank you and safe travels, Pooja, GM

"Good short visit"

5
11/07/2016

Basically stayed here 6 hours. King size bed was wonderful, check in was fast with a smile on 7.11.16 1215am. Breakfast waffles, Bacon were good. Omelets ok. U can buy water, juice, Frappuccino cold starbucks bottles, candy, chips, ravioli, etc at check in.

"Best Western Plus"

5
25/06/2016

My fiance and I were in town for one night for a concert. We booked our one night stay through booking.com and requested the king suite, which has 1 king bed and a jacuzzi tub. When we arrived at the location, however, there was no record of our reservation. They couldn't figure out why it wasn't showing up, but they told us to cancel our reservation with booking, and they would have a room for us. I was a little irritated after waiting for more than 15 minutes to speak with a representative from booking, but after finally getting our booking canceled I was ready to settle for a standard room just to have somewhere to stay. But then, Kellie (the clerk at the front desk who was very kind, respectful, and helpful the whole time) told us that, not only would they honor the discounted booking.com price we were going to pay, but they would also upgrade our room. We wound up staying in the penthouse suite, which was amazing. There was an entirely separate living area and the biggest jacuzzi tub that I've ever seen! We were only there for one night, but I really wish I could have stayed longer. The continental breakfast was delicious, as well. We certainly enjoyed our stay and will definitely choose to stay there again if we ever come back to the area.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Aly B, I am so glad that we were able to accommodate your reservation when you arrived at the Best Western Plus - West Akron. I'm even happier to see that not only did my team, especially Kellie, take care of the two of you, but turned what could have been a bad situation into a positive one. I hope you were able to take advantage of the giant whirlpool in our Penthouse Suite; from what I understand, it is very relaxing. :-) I will be sure to pass along your kind words to Kellie at our next team meeting. We look forward to seeing you all again, should your travels bring you to the Akron/Fairlawn area. Thank you, and safe travels. Pooja, GM

"Inexpensive hotel, excellent staff, nice room"

5
23/06/2016

Kellie (front desk staff) really made our stay so enjoyable. She was so patient and kind with our 4 year old grandson. So pleasant. The room was nice, clean and comfortable. We stayed for 3 nights as we were visiting family. The breakfast was good and fresh. We will definitely stay again.

BestWesternPlusAkron, Front Office Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Lisa C, Thank you for your kind review of the Best Western Plus - West Akron. We you acknowledging that the room was nice, clean and comfortable, and that our staff, especially Kellie was kind, patient, and made your stay enjoyable. I will be sure to pass along your praise at our next team meeting at the Best Western Plus - West Akron. We look forward to seeing you the next time your travels bring you the the Greater Akron Area. Thank you and safe travels, Connie, FOM

"Wedding night"

5
20/06/2016

Went in to check in and they asked us if we had just gotten married that day... Couldn't figure out how they found that out? Lol but then they proceeded to tell us that because of that they were gonna upgrade us to the pent house at no additional charge to us! Very nice room! Clean! Breakfast was good! Staff very friendly! Would definitely recommend this motel even if you don't stay in the pent house!

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear JarednSarie, Wow, Congratulations on your Wedding! We are pleased that you chose to spend one of the most memorable nights of your life with us at the Best Western Plus - West Akron, and that we were able to make it even more memorable by upgrading you to our Penthouse. Should you find yourself in our area again, we surely would welcome you back. Maybe you could celebrate your anniversary at the Best Western Plus - West Akron next year. :-) Thank you, and congratulations again. Pooja, GM

"Akron"

5
11/06/2016

The price of this Best Western is lower than most Best Westerns and was the primary reason for selecting this motel. Staff was extremely helpful with directions to motel and where to eat supper. I will stay here again, Good value.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Dorothy H, We are pleased that you enjoyed your time at the Best Western Plus - West Akron. We always enjoy hearing that our staff is friendly and courteous, and that they are able to offer well-informed suggestions about dining options or directions. We would be happy to welcome you back whenever you find yourself in the greater Akron area. You'll always have a room at the Best Western Plus - West Akron. Warm regards, Pooja, GM

"Great Location "

5
02/06/2016

I'm in the area a few days a week for work. I've been looking for a new place to stay with restaurants near by. This place offers just that. Many of which are with in walking distance. Everything is newly renovated and has a comfortable feel. The staff was very accommodating especially Pooja at the front desk. She was sweet and informative of the local amenities. Not to mention very easy on the eyes. :) I would recommend staying here and think I have found my new stay in town!

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Daniel P, I'm so pleased that you found the Best Western Plus - West Akron to be comfortable and our team to be accommodating. We like to think of ourselves as being well-informed, and helpful to the guests that are making our property their home-away-from-home; whether it's for a business trip, a weekend sports tournament, or a long Memorial Day weekend. Hopefully you were able to find a convenient restaurant within walking distance; there are several with very diverse menus. From me and the rest of the Best Western Plus - West Akron team, you're welcome to stay with us whenever your travels find you in the greater Akron area. Thank you again, and as always, safe travels. Pooja, GM

"Sales Calls!"

5
26/05/2016

I recently stayed at a neighboring hotel and everything was pretty archaic, while the beds were nice, the décor was tired. This hotel is warm and well decorated, and the guests around me seem genuinely happy! The front desk gentleman Christian is so refreshing and pleasant, he takes his time to accommodate guests and cracks funny jokes from time to time. I really appreciate the way this place feels like a second home - especially important to me because I travel so much for work. This place is definitely one of my favorite stops. Come check it out!

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Tom L, We are pleased to read that you found our property, the Best Western Plus - West Akron to be warm and well decorated. Our entire team strives to make every guest feel welcomed and important. I will be sure to pass along your kind words to our entire team, especially Christian. The next time you find yourself in our neighborhood, the entire team at the Best Western Plus - West Akron, welcomes you back. Warm regards, Pooja, GM

"Great!!!"

5
21/05/2016

Christian the manager is the best!, great customer service always with a smile Plush rooms great door service and conveniently next door to wasabi Japanese steakhouse. Highly recommend great place!!!!!

BestWesternPlusAkron, Front Office Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Karrington R, Thank you for sharing your recent experience at the Best Western Plus - West Akron with us. It is always beneficial for us to know what we're doing well, what the guests are enjoying, and of course, any areas for opportunity. Thank you for the enthusiastic recommendation! The Best Western Plus - West Akron Team certainly appreciates it and looks forward to seeing you again soon. Safe travels, Connie, FOM

"Terry"

5
18/05/2016

Excellent hotel for the money clean large room friendly staff. Great location many restaurants very close by. I will stay their again on any trip to the Akron area. Bed was extremely comfortable had a great nights sleep. Check in and check out went very smooth.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear terrypb, Thank you for your kind words about the Best Western Plus - West Akron! Our entire team takes pride in the condition and cleanliness of the hotel, and we also try our very best to be hospitable, accommodating, and as friendly as we would expect to be treated. I will share your review with my team at our next monthly meeting. From all of us at the Best Western Plus - West Akron, "Thank you." We look forward to seeing you the next time you're in our area. Regards, Pooja, GM

"Tesla Charger"

5
17/05/2016

My wife and I spent night of May 15 at your hotel and wanted to let you know a bit of our experience. Connie was a great help by providing information about charging my Tesla. Connie is one great employee. She does it all, knowledgeable, works the front desk, sets up and tears down the breakfast area and all with a smile on her face! We had a great time and would highly recommend your hotel.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Allen S, From all of us here at the Best Western Plus - West Akron, thank you for sharing your comments and the news about our recently installed Tesla charging station! We do our best to lessen our carbon footprint every day. I will be sure to share your praise with Connie - you're correct, she does it all with a smile on her face. We truly appreciate that you would recommend us to fellow travelers - we look forward to seeing you the next time you (or your car) need to rest and recharge! Thank you, and safe travels from the entire team at the Best Western Plus - West Akron. Pooja, GM

"Ohio Vacation"

5
15/05/2016

Plain and Simple ....the customer service was excellent, Kellie was so very helpful , the hotel was extremely clean and quite can't ask for more than that, I will definitely stay here when I return and I would highly recommend this hotel to anyone. Thank you !!

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear berryv1, We, at the Best Western Plus - West Akron, LOVE to read about our guests receiving excellent customer service from our team. Thank you for noticing that we take pride in our hotel's cleanliness and that we try our very best to keep the hotel quiet and peaceful. We look forward to your return - please call me at the hotel directly, and I'll be happy to make your reservation for you. Thanks again, and safe travels, Pooja, GM

"A Great Night Sleep"

5
07/05/2016

This is a Beautiful Hotel located near many dining options as well as LeBron James's mansion! Check in was quick and simple. Rooms were spacious and well decorated. It was nice having a Jacuzzi in the room so I could wind down and watch my evening news after a long day at work. Great breakfast and a large well maintained swimming pool that I used almost everyday that I was there. I left my pillow behind when I checked out and within an hour, I received a call from the hotel notifying me of the pillow. Thank god I was still in town to have a chance to go back and grab my pillow! I will be back in July!

BestWesternPlusAkron, Front Office Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear KaliGand, We're so glad that you were able to get a 'great night sleep' at the Best Western Plus - West Akron. It's nice to hear of someone utilizing our recently renovated pool and hot tub area - so many days it sits empty. We look forward to seeing you in July - please give me a call directly at the hotel, and I will be happy to make your future reservation. (and we'll even remind you at check-out to be sure you have your pillow.) Thanks again, and safe travels. Connie, FOM

"Tesla chargers "

5
07/05/2016

They were so nice here! I was driving through and needed to charge my car, so I used their tesla charger in the back. They invited me in to rest during my time there. Everything was very clean. Nice that the hotel was off "the main drag". I would recommend this business for travelers

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Jennifer R, From all of us here at the Best Western Plus - West Akron, thank you for sharing your comments and the news about our newly installed Tesla charging station! We do our best to lessen our carbon footprint every day; from our linen conservation program, to using energy efficient light fixtures, computer hardware, and televisions. We truly appreciate that you would recommend us to fellow travelers - we look forward to seeing you the next time you (or your car) need to rest and recharge! Thank you, and safe travels. Pooja, GM

"An Avergage Hotel"

3
29/04/2016

Although the hotel is in a quiet neighborhood, we were a bit disappointed by the decor, cleanliness and facilities. The carpet, for instance, was dirty and smelly. When we arrived around 3 PM, there was nobody at the front desk! The washbasin in the bathroom wouldn't drain! When we called the front desk, the desk clerk came to the room and pointed out the drainer needed to be pulled out by hand even though the sink had dirty water filled in! Breakfast was just so so, not like in other Best Western hotels that we have experienced. WiFi was awfully slow. Overall, we did not expect the quality for the money we paid to be low.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear K G, I'm sorry to read about your recent stay at our hotel; it is certainly not the experience we want any guest to have. Please give me a call at the hotel so that we may discuss in more detail and I may apologize personally. Thank you for your time, Pooja, GM

"My stayThe staff was very friendly and went out of the way to make me feel welcome. Top rate staff and facility. You cou"

5
28/04/2016

The staff was very friendly and went out of the way to make me feel welcome. Top rate staff and facility. You couldn't ask for a better place to stay. I highly recommend this place for your travel needs.

BestWesternPlusAkron, Front Office Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Robert S, Thank you for saying that, "You couldn't ask for a better place to stay" about our Best Western Plus - West Akron, that is very flattering... we try our best to make all of our guests feel welcomed and comfortable. Thank you for your feedback, I will be sure to discuss your comments and share them with my staff at the Best Western Plus - West Akron during our next team meeting. Safe travels, Connie, FOM

"Clean and Friendly"

4
16/04/2016

A nice clean and friendly stay in route to visit family. Has a nice indoor pool and hot tub to relax in. Also, very close to a variety of restaurants, so you do not need to drive to find food. This is handy after spending half the day in a car not to have to get back into one.

BestWesternPlusAkron, Front Office Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Caitlin F, Thank you for taking the time to leave us such a positive review of the Best Western Plus - West Akron - we are very pleased that you were so comfortable during your stay. And especially glad to hear that you were able to take advantage of our newly renovated indoor pool. We definitely look forward to seeing you the next time you're in the greater Akron area. Thank you and safe travels, Connie, FOM

"Always feel at home!"

5
04/04/2016

The staff are exceptional and very welcoming. We are always greeted upon our arrival and made to feel like family. The rooms are comfortable and spacious. There is a nice exercise room and pool with a hot tub. The breakfast offers a large variety of food to accommodate a variety of diets. I highly recommend Best Western Plus in Fairlawn. Everything that we need is provided at this hotel.

BestWesternPlusAkron, Front Office Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear 44marthas, Thank you, thank you, thank you! What a positive review of the Best Western Plus - West Akron; I couldn't have said it better myself. It is so nice to read about our guests' experiences, especially that you were so happy with all of our accommodations. We look forward to seeing you the next time your travels bring you to our area. Thank you and safe travels, Connie, FOM

"great"

5
04/04/2016

Great thanks, the people are very friendly and go out of their way to makey ou feel at home and extremely helpful with just about anything that you can ask for. Not sleeping well was because of my bad back but I will definitely come back. The friendliest of the staff makes it worth your while. Thanks again.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear George Jr H, Thank you for taking a moment and sharing your experience at the Best Western Plus - West Akron. We're pleased to hear that you felt at home and that our staff was 'extremely helpful.' We appreciate your time and look forward to seeing you again soon. Safe travels, Pooja, GM

"great place"

5
02/04/2016

location was great, breakfast was good. The front desk clerk was amazing. Connie was wonderful always smiling and asking if she could help us with anything. Great pool and hot tub. The room was big and had a great king size bed and wonderful shower.

BestWesternPlusAkron, Director of Sales at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear teacake371481, Thank you for your kind words about the Best Western Plus - West Akron, and specifically, our front desk agent Connie. We always strive to provide great customer service, a clean and comfortable place to rest, and a warm, inviting environment in which to relax. I'll be sure to pass along your praise to the entire team. We welcome you back, should your travels bring you to our area in the future. Thank you, and as always, safe travels. John, Director of Sales

"New"

5
15/03/2016

I stayed at this hotel on business for just one night, but I was pleasantly surprised! Everything at this location is new and updated. The bathrooms are very nice and the beds are luxurious and comfortable. Everything was clean and the staff was helpful! The workout facility was just the right size and I was the only one using it!

BestWesternPlusAkron, Front Office Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Kara S, Thank you for your feedback about the Best Western Plus - West Akron; I'm pleased to see that you were so happy with your stay. We have been recently remodeled, and certainly appreciate you noticing that. We look forward to seeing you the next time you're in our area. Regards, Connie, FOM

"Excellent Service at Front Desk"

5
03/03/2016

We experienced excellent service in the 3 locations on our travel back from Louisiana to Ontario, Canada and there were two Best Western in our 3-day route. The staff of both Best Western locations were the best accommodating group we have received in many years. The front desk and breakfast staff made it seem like a truly high-end property.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear John G, Thank you for saying that you received "Excellent Service at Front Desk" at the Best Western Plus - West Akron, that is very flattering... we try our best to make all of our guests feel welcomed and comfortable. I will be sure to pass along your kind words at our next all-staff meeting. I am glad to see that you were able to return to the road well rested and with a full tummy. Thank you for your feedback, we look forward to seeing you again in the future! Regards, Pooja, GM

"a good stay"

5
25/02/2016

the motel is in a good location on the hill ,you have plenty restaurants place with in walking distance for those you are tried driving. when checking in you are greeted with friendly face and a smile .the suites have plenty of room ,plenty of closet space, it comes with a couches ,small fridge and microwaves in rooms , the rooms are for business and pleasure ,they have greet breakfast ,the pool and the hot tub was real clean and nice .the staff has been very help and friendly .if you need something they will take the time to help fine it .the house keeper take time to rooms extra clean and comfortable .my over all stay has ben great and I will all was stay here when in the area

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear william l, Thank you for taking a moment and sharing your thoughts about the Best Western Plus - West Akron with us. I am pleased to read that you found everything from our location, to our amenities convenient. We pride ourselves on a friendly, helpful staff that will do whatever we can to make your stay pleasant. We look forward to seeing you the next time your travels bring you our way. Safe travels, Pooja, GM

"Nice hotel, great staff."

5
15/02/2016

The room was very comfortable, and we liked the tasteful, upscale appointments and furnishings. The staff, especially the Manager, Poojah, were extremely friendly and helpful. We would definitely stay here again.

BestWesternPlusAkron, Director of Sales at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Robert N, Reading that the Best Western Plus - West Akron is a "nice hotel," with a "great staff" is wonderful! Thank you for taking a moment and reviewing our hotel. I'm glad to see that you found the furnishings and the staff to your liking. We welcome you back whenever you are in the area. Thank you and safe travels, John, Director of Sales

"Everything you will need at a very reasonable price"

4
15/02/2016

Good location up on the hill next to the interstate.....can be a challenge to get to...watch the exits onto Route 18....lots of traffic during the day...plenty of restaurants on the hill as well, including a BK...smaller property, rooms and common areas recently updated.....rooms have a fridge and microwave in them (perfect)...furnished nicely for business or pleasure....plenty of room, closet space, hang out area...there are suites with couches as well....breakfast was typical of the free hotel breakfast....but free=A-OK with me.....coffee was very good (better than many)....pool and hot tub looked clean and nice...plenty of towels.....staff (Drew,Ram,Connie) were all very nice and very helpful....you can tell they really care...thanks!!! Overall, for the money, a solid choice.....especially with discounts through the travel websites....

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear cuzinbuzzy, Thank you for stating that at our Best Western Plus - West Akron, you found "Everything you will need at a very reasonable price!" ... we all try our best to make all of our guests feel welcomed and comfortable; from a fresh, clean towel, to a freshly brewed cup of signature coffee. I will be sure to pass along your kind words to everyone that was mentioned. Thank you for your feedback, we look forward to seeing you again. Regards, Pooja, GM

"my arrival and stay "

5
01/02/2016

upon arriving at the hotel, i had to make many phone calls to find the hotel. i was very please with the front desk assistant ms. Connie. she was very patient with me and my many phone calls as well as after arriving in getting us checked and settled in. we overed worked her and she did it with a smile and with enjoyment. i appreciated that being once a front desk assistant myself knowing how annoying the guest can be at times and we were that. she gave us great service. because of her i will return to this best western again when and if i visit Akron Ohio again.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear kimberley r, Thank you for taking a moment and sharing your recent experience at the Best Western Plus - West Akron with us. We are pleased that our customer service philosophy was well received; we always want all of our guests to well cared for and at home. We look forward to seeing you the next time your travels bring you to the Akron area. Thank you and safe travels, Pooja, GM

"Nice budget hotel"

5
20/01/2016

Stayed over for 1 night and was very pleased with this hotel. They were working on the pool but that didn't bother us since it was a 1 night stay. Rooms were clean and the bed was comfy. The breakfast was typical but I never expect too much for a free breakfast. Very good access to 77 and fairly close to restaurants which was nice.

BestWesternPlusAkron, Guest Relations Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear kbb279, Thank you for taking a moment and submitting a review of the Best Western Plus - West Akron. We're pleased to read that you enjoyed your time with us and that you found the room to be clean and the bed comfortable. We're glad that you were able to 'hit the road' well rested and with a full belly. We look forward to seeing you the next time you're in our area. Thank you again, and safe travels, Drew, GSR

"Great hotel. "

5
14/01/2016

We just stay one night but guys...I'm telling you the hotel is brand new...the room was new, so clean and pleasant, the front desk were so nice and the price was very good too. definitely when I'll be in this area again it's going to be my first choice.

BestWesternPlusAkron, Guest Relations Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear aharon112233, Thank you for taking the time to share your kind words and positive review of the Best Western Plus - West Akron. We are very pleased that you were so happy during your stay. I will be sure to pass along your praise to our entire staff. We definitely look forward to seeing you the next time you're in the greater Akron area. Thank you and safe travels, Drew, GSR

"Best Hotel Employees Ever"

5
11/01/2016

The people who work here are the friendliest people I have ever seen at a hotel. They made you feel at home which made our stay even more enjoyable. The hotel itself was very clean. It was our first time at a Best Western. I will look for them in others areas that we may travel.

BestWesternPlusAkron, Front Office Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear dddsgirl, Thank you for taking a moment and reviewing the Best Western Plus - West Akron; and specifically for saying that, "The people who work here are the friendliest people I have ever seen at a hotel." that is very flattering... we try our best to make all of our guests feel welcomed and comfortable. Thank you for your feedback, we look forward to having you at some of our other properties and hopefully, seeing you again at ours. Safe travels, Connie, Front Desk Supervisor

"Nice Stay with Grand Daughters"

5
15/12/2015

Stayed at Best Western after attending a basketball game at Mt. Union College in Alliance, OH. About an hour from the college. The motel is down the road from several dining choices. An easy off and on the Interstate if you immediately get in the left lane on Rt 18 to make the turn onto Montrose West Ave. The room was comfortable with good beds.The shower had adequate pressure. The hot tub and pool area were nice after a long day on the road and sitting two hours at the ballgame. The pool really needs to be repainted and an additional cleaning before the evening guests would be appreciated. The girls had a great time in the pool. The breakfast area was well maintained and attended by the morning desk clerk. She did an excellent job keeping the food fresh and the area cleaned up between guests. Breakfast included both pancakes and waffles with eggs and sausage.The previous Best Western breakfast experience was a disaster so this was a great improvement. We have made this trip three years in a row with this motel being the best of the three places we stayed. If we go back again next year we will stay at this Best Western.

BestWesternPlusAkron, Guest Relations Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Russell G, Thank you for taking a moment and sharing your feedback about the Best Western Plus - West Akron. We do offer an extended breakfast buffet, and are pleased to hear that you've seen an improvement in the Best Western breakfast experience. I'm sorry to hear that the pool area wasn't cleaned to your satisfaction; we pride ourselves on keeping a very clean hotel. I will look into the situation and discuss with our Housekeeping Manager and staff to ensure that doesn't happen again. In regards to the pool being resurfaced, that has already been scheduled and will be completed before you return. Again, thank you for taking the time to share your comments; they only help to strengthen our operation. Safe travels, Drew, Guest Relations

"Awesome place in Akron"

5
14/12/2015

We stayed at the Best Western Akron West actually in Fairlawn Ohio. It is a quality place. Very clean, attentive, personable, and helpful staff. It was very quiet (and we were across from the elevator and didn't hear it). The lobby was very clean and inviting and the breakfast area was nice as well. The best thing about this hotel was the price for the quality of the room and service. This truly is a "BEST" Western...and has to be one of their finest in the area. We'll stay there again when we travel to Akron.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear John L, From all of us at the Best Western Plus - West Akron, thank you for saying that we were the '"BEST" Western' and that we are 'one of their finest in the area' that is very flattering. We all try our best to make all of our guests feel welcomed and comfortable. I'm pleased that you were able to leave refreshed and enjoy our complimentary breakfast buffet before hitting the road. We look forward to seeing you when your travels bring you back to the Akron area. Regards, Pooja, GM

"Great Date Night "

5
09/12/2015

This hotel was clean, not crowded, and had a very friendly staff! Connie at the front desk is the best! The penthouse suite was very nice. The jacuzzi was great, and they have clean remotes which is much more sanitary. Breakfast was good. Highly recommended!!

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear David C, Thank you for sharing your experiences at the Best Western Plus - West Akron with other travelers. It is always nice to see what our guests have to say about us. We're definitely happy to read that you didn't feel crowded during your time with us and that you found the Penthouse to be relaxing. I am personally glad to read that you found the staff to be friendly, especially Connie. I will be sure to pass along your kind words to her at our next meeting. Thank you again for sharing your experience with us. Should you wish to have another 'date night,' you know how to contact us. Warm regards, Pooja, GM

"Clean with friendly service"

4
28/11/2015

Our room was modern and clean. The staff was friendly and helpful, particularly Drew. The hotel was conveniently located near lots of shopping opportunities and our family. It is perched up on a hill overlooking the city which provided, although not an inspiring view, a pretty and interesting one.

BestWesternPlusAkron, Guest Relations Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Laura H, Thank you for your 'Clean with friendly service' review of the Best Western Plus West Akron; we are always pleased to read that we had another satisfied guest. We do take pride in our hotel; both cleanliness and customer service - so thank you for noticing, and for the personal shout out. It was a pleasure working with you. We look forward to seeing you again. Thank you and safe travels, Drew, Guest Relations

"A wonderful stay from start to finish!"

5
24/11/2015

My wife and I really enjoyed our stay here for our anniversary, especially with the warm, friendly welcome we received at check-in from Ms. Pooja Desai. Throughout our stay, the staff were so helpful and kind, and the facilities were quite nice. Also liked being so close to a plethora of restaurants. Highly recommended!

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear TheDunloKid, Thank you for leaving such kind words for us at the Best Western Plus West Akron, and Happy Anniversary! I am very pleased that you were able to enjoy your special time here with us and that you found the hotel convenient, the facilities nice, and our staff helpful and kind. We'd be happy to see you next year for your anniversary, or anytime before then. Thank you and safe travels, Pooja, GM

"Great Experience"

4
24/11/2015

I booked this room based almost entirely on other reviews, which can be a little "ify". I am not a fan of the Best Western brand, but this hotel did not disappoint. We arrived very late at night. The night clerk was extremely pleasant and very helpful. Our room was very clean and comfortable. I gave this one a "very good" rating rather than excellent only because our bed was extremely firm, almost like sleeping on cardboard. Other than the bed, the room was a great size for a 2 night stay, clean and fresh. We were given a wheel chair accessible room, so there was no bath tub available and only a shower. The shower had some mildew signs around the seams but generally, everything else was very clean. Certainly worth the stay and a reasonable price!

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Wayne B, Thank you for taking the time to complete an online review based upon your recent stay at the Best Western Plus West Akron... as you mentioned, travelers, like you, book based upon these reviews. I am very happy to read that you were not disappointed with our hotel and that you found the room to be clean and comfortable and our staff to be pleasant and very helpful. Should your travels bring you to our area again, please ask to speak to me directly and I'll be sure to arrange a standard room with a tub. Thank you and safe travels, Pooja, GM

"Friendly Staff, Nice Hotel!"

5
23/11/2015

I was able to use my Best Western Rewards points to stay in this lovely location. I needed overnight accommodations nearby relatives and this spot exceeded my expectations! The room was lovely, nicely furnished, super clean with deluxe linens and towels. I would recommend this location to anyone needing a room for a night or a week.

BestWesternPlusAkron, Guest Relations Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Vaccinenurse, First of all, thank you for taking a moment and sharing your most recent stay at the Best Western Plus West Akron; we are very pleased that you enjoyed your stay so much. We appreciate you noticing not only the upgraded linens, but also our team's desire to make your stay pleasant. Secondly, thank you for being a Best Western Rewards member - and for choosing our brand frequently enough to earn a complimentary stay. Should you find yourself in the greater Akron area again, we'd be happy to accommodate you. Safe travels, Drew, Guest Relations

"Family trip"

4
28/10/2015

Rooms were clean and comfortable. The décor was a little dark, but the rooms and amenities were good. The hotel was situated near nice restaurants and shopping. The staff was also very pleasant and they were eager to help.

BestWesternPlusAkron, General Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear lpdrpjhrj, Thank you for taking a moment out of your day to share your recent experience at the Best Western Plus - West Akron. It always makes me smile when a guest reports back to us that the hotel was clean and comfortable and that the staff made them feel welcome. If you decide to take another family trip, please let us know, we'd be happy to see you again. Thanks again, and safe travels, Pooja, General Manager

"Friendly Service, Nice Hotel"

5
22/10/2015

Connie and Drew at the front desk were very friendly, courteous, and personable. The hotel is clean, with some basic amenities. The hotel has a small heated pool, which my kids enjoyed, but it's in need of some attention. The floor in the pool looks like it's in need of some paint. Overall I would recommend the hotel, if you are looking for a reasonably priced and clean hotel, with average amenities. Free wi-fi, free breakfast, fitness center, and heated pool. The hotel was conveniently located to nearby restaurants and shopping.

BestWesternPlusAkron, Guest Relations Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Drew M, Thank you for taking a moment and sharing your experience at the Best Western Plus - West Akron. I will be sure to pass along your kudos to Connie and Drew, they are very customer service focused. We're glad that you found most things to your satisfaction; especially the majority of the complimentary amenities. We have noticed the pool surface as well, and have scheduled it to be resurfaced during the month of December, when we a smaller number of guests. We certainly do appreciate your feedback and definitely do take it and all of our guests' comments seriously. Should your travels bring you back to Akron, be sure to check out our newly resurfaced pool (after December.) Thank you and we look forward to seeing you again, John, Guest Relations Manager

"Clean and convenient"

4
20/10/2015

This hotel was just minutes away from everything we wanted to visit on our trip - the Akron Zoo, the Cuyahoga National Park and the North Akron Train stop for the Cuyahoga Valley Scenic Railway. The hotel front desk staff was very friendly. They had your standard hotel breakfast complimentary. There was a pool with a hot tub, but I feel like it could have been a little bit cleaner. Our hotel room and bathroom was clean and tidy. We stayed two nights and housekeeping provided fresh towels, took out the trash, and made the beds. There are a TON of restaurants close by to this hotel as well. Overall, a nice place to stay.

BestWesternPlusAkron, Director of Sales at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear TeachingTravelingMom, Thank you for taking a moment and leaving your feedback about your most recent stay at the Best Western Plus - West Akron. We are pleased that you found our staff to be helpfull and courteous and that you were able to easily navigate to all the area attractions that the Greater Akron area has to offer. Should you be travelling to Akron again, we'd be happy to see you again. Safe travels, John, DOS

"stop over"

5
18/10/2015

We stade here on our way home from Nashville to Montreal. Reserved room on line. Booking was fast and easy .We reserved two rooms one for my wife and me the other for her parents. We very happy with the service at front desk cheerful polite and helpful service. The rooms were great large clean and quiet. The bed was super comfortable .I would recommend this hotel to everyone.

BestWesternPlusAkron, Director of Sales at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Claude L, Thank you for taking a moment and sharing your experience at the Best Western Plus in West Akron - we are so pleased to hear that you were comfortable during your stay. We pride ourselves on cleanliness, upkeep, and of course, taking care of our guests. Should you find your travels bringing you to our area again, we'd be happy to have you. Be well, John, DOS

"Ohio Trip"

5
28/09/2015

Excellent experience. Great hotel for the money. Friendly and accomodating staff, clean and comfortable rooms, pool and hot tub were clean and functional, breakfast was fresh and a nice variety. All around great stay!

BestWesternPlusAkron, Guest Relations Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Josephine N, Your comments on the overall experience, value, and our friendly and accommodating staff are so nice to hear. We're also glad that you were able to take advantage of the pool and hot tub area- it is very relaxing and are pleased that you had an, "All around great stay!" We look forward to seeing you again, should your travels bring you back to the Akron area. Warm regards, Drew, Guest Services

"very nice"

5
25/09/2015

This hotel was very nice, and clean, with wonderful staff!!!! Our son loved staying there, the pool was very nice, and the breakfast was average. I was very pleased with the staff and everyone staying there on their niceness, especially with our 5 year old boy.

BestWesternPlusAkron, Director of Sales at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Stefene M, Thank you for sharing that you and your son had such a great time, that is great to hear... we try our best to make all of our guests feel welcomed and comfortable. We are especially glad that you all were able to take advantage of our indoor, heated pool. We will be discussing our offerings for breakfast at our next all-staff meeting. Thank you for your feedback, we look forward to improving our selection and service even further. Regards, John, DOS

"Good Service"

5
23/09/2015

quiet location, very good breakfast, clean comfortable king size bed, friendly front desk, clean and inviting hot tub and pool. lots of parking with easy access to front door, felt very safe, easy walking to may restaurents. access to highway 2 miles away for fast travel.

BestWesternPlusAkron, Guest Relations Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear George K, Thank you for taking the time to leave us such a positive review - we are very pleased that you were so comfortable during your stay. We definitely look forward to seeing you the next time you're in the greater Akron area. Thank you and safe travels Drew, Guest Services

"Everytime we visit, it's a great experience"

5
22/09/2015

Lovely hotel staff - very personable! Hotel rooms are clean, we usually stay on the second or third floor and there is no smell or stains on our bedding. I would love to try the honeymoon suite sometime, maybe next time! The hotel staff is very knowledgeable about the restaurants around and the roads going into the major cities.

BestWesternPlusAkron, Director of Sales at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear G. K., Thank you for taking the time to share your comments about your recent stay at the Best Western Plus - West Akron. We pride ourselves on maintenance and cleanliness so that all of our guests have a pleasant stay. Next time you're in our area, see if the Penthouse is available and we'll try to upgrade you. We welcome you back the next time you're in our area. Thank you and safe travels, John, DOS

"Friendly, cozy, convienent!"

4
22/09/2015

Great stay, easy access to major hwys. Front desk staff was FANTASTIC, very, very nice! Breakfast was included in price, good enough to get your morning going. Waffles, pancakes, cereals, muffins, toast, bagels, juices and of course good COFFEE!! (Their eggs and sausage werent great). Used the jacuzzi and pool, had it all to ourselves, clean area with plenty of tables and chairs. Plenty of FREE parking with lots of restaurants located within walking distance. (Shout out to Connie, thanks for your hospitality!)

BestWesternPlusAkron, Guest Relations Manager at BEST WESTERN PLUS West Akron Inn & Suites, responded to this review
Dear Fran V, It is so nice of you to take a moment of your valuable time and leave us such a complimentary review - thank you! I will be sure to pass along your favorable comments to Connie, she loves it when guests remember her. Thank you again, and we look forward to seeing you again soon. Safe travels, Drew, Guest Relations Manager