SureStay Hotel by Best Western Conway, Conway

Stayed here after taking a redeye flight to Myrtle Beach. Beds were good. The ice machine was broken, so we had to go to the convenient store to get some. Noise from adjoining rooms was a minor problem but we eventually slept through it because we were so tired. The area seemed safe enough that we didn't worry about our vehicle. Parking was in view of the rooms or front desk. Might stay there again if ever in the area but I would expect a little more. You definitely need a vehicle to go anywhere - no restaurants within walking distance and not recommended that you walk along the freeway.

Front desk clerk was nice, and the appearance of the room suggested a recent remodel. But the tub wouldn't drain (ankle deep in water during a 3 minute shower; maintenance guy's resolution was to jiggle the drain stop, which got the water to drain but it just filled back up with the next shower), sink stopper was broken, refrigerator smelled something awful, and air conditioner was unbelievably loud (it worked, kept the room super cold, but it banged intermittently and gurgled all night, keeping us awake.) Thankfully, our stay was just two nights or I would have moved to another location. Yes, there are plenty of restaurants nearby but you are 20 minutes from Myrtle Beach, of course there are going to be restaurants nearby. Spend a little extra money and stay some place else.

Jamie Hansen, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Blood stains on the floor. shower water that wouldn't drain. Terrible internet provisions. (secure code never worked). No remote for tv. This was a family visit that also involved needed ability to work using internet. I had to find my own solutions to be able to work. AC unit extremely loud.

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I booked the BestWestern/Surestay Conway for my husband on a trip. He said he arrived to the hotel late, about 10pm... and the office was locked and no one was around to check him in. After a good while, a man showed up. I had a $40 Best Western gift card I gave my husband to use at check in (online reservation wouldn't allow me to apply gift card), and man refused to take the gift card. He said it was late, "Don't do that to me, man!" My hubby said the place looked like people lived there through the week... like it was itinerant housing. I called Best Western's 800 phone number, tried to get a credit (Ticket # CR478221). They said the Conway BW would email me about applying the gift card/ getting a refund. But this did not happen. I'm on hold now for 30 minutes to their 800 phone AGAIN now... and giving up. Going to write this review to let people know this is a crappy hotel.

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do use the night window with the bell that you ring after 8pm for the safety of our staff. The $40 gift card can be fix if we get more detail. We apologize that your husband didn't enjoy his stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

just plain scary! parking lot full of people fighting and no lobby to enter. check in through a window. I had prepaid for the room and decided not to stay. can't even get my money back. stay away! It's horrible.

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do use a night window after 8 pm but this is for the staff safety. When there is something happening in the parking lot you should let the front desk staff know. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Great place to stay especially when you are dropping off or picking up your young adults at Coastal Carolina. It is just up the road, literally 5 min one road with one turn. Plenty of restaurants to eat & places to shop at just down the road.

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the review regarding your stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come see us again soon.

It seems the employees have their own inside stuff going on and if you're not apart of their circle you're not welcome around. The room I checked in to was filthy, the maintenance crew was fired for being in a room with a prostitute on the clock!

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and you not feeling welcome. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

This hotel is a basic budget hotel that's mostly clean, offers limited (pre-packaged) breakfast items, and is a good value for the price paid. I've stayed here multiple times now with no issues and have had pleasant stays each time, will likely be staying again when back in the area.

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the review regarding your stay at our property. Your business is very important to us and we value your feedback. We are excited to hear that the hotel was clean and a good value for the price you paid. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will continue to visit us.

When I arrived they demanded a $50 damage deposit in cash only. They refused a refund so I could go elsewhere. Room was subpar, no cups, carafe, kleenex were provided. Hair on a bed, gritty floor and damaged door that was hard to close and hard to lock. Worse experience I've ever had.

Stay anywhere but here. The lock barely worked, the was a giant gap between the door and the frame so you could see outside and the had a smoking pail outside of our non-smoking room. Skip!!! This was a last minute booking because we messed up our hotels so our booked hotel for the next day had no vacancies. Should have slept in the car.