SureStay Hotel by Best Western Conway, Conway

The room needs to be updated and/or deep cleaning. The bedding smelled strongly of cleaning products or possibly stale smoke that is lingering. We were in a non-smoking room. The location was convenient to the university, but difficult to get in/out due to traffic.

Rajan Patel, Owner at SureStay By Best Western Conway, responded to this review
We value your feedback and apologize that you felt the room needed to be ungraded and deep cleaning. The are happy to know that the location was convenient. We will work very hard to improve a lot of these things.

This hotel is overpriced for the lack of guest service provided. Several front desk employees were unfriendly and one answered the phone with “Hello” and nothing else to designate the hotel or who they were greeting guests. The bathroom was not caulked and dirty with mold. I was woken up every night by loud guests and other people who weren't staying here yelling all hours of the night. The room itself was not very clean. I left early due to these issues and would never stay here again. It is unfortunate being a nice beach town to take such little pride in their offering. It is more like a motel than a best western.

Rajan Patel, Owner at SureStay By Best Western Conway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We're sorry it looks like nothing went right for you on this visit. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

This place is not worth what you spend. I would not stay here even if they offered me the room for free. The smell that was in the room was bad. Had the bathroom exhaust fan running the entire time I was there. Rooms are VERY tired / worn out. This place needs a MAJOR overhaul

Rajan Patel, Owner at SureStay By Best Western Conway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Profanity and rowdy locals in parking lot, awakened by screaming several times in the middle of the night, TV was only set up for Roku, but had no internet connection or password, smoke detector was beeping, toilet ran all night. No elevator, an older two story hotel now branded Best Western. Staff tries, but night manager afraid to come out of the office. Owner needs to get his act together.

Rajan Patel, Owner at SureStay By Best Western Conway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We can only talk with the guest and ask them to go to their room with the loud talking. The code to the internet was presented at check-in, we apologize and wish you could have ask the front desk staff for help. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

excellent hotel and staff, very attentive to guest needs, clean rooms clean dining area, nicely lit and safe environment, clean parking lot. Comfortable bed pillows and linens. Iron and ironing board in room, fridge coffee pot and microwave also in room.

Rajan Patel, Owner at SureStay By Best Western Conway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

It's an older hotel but it's bathrooms have been updated. I've stayed here twice and both times it was very clean and completely bug free. Since it sits a good distance from the highway, it's also very quiet. The staff were all friendly and helpful. I would definitely recommend staying here.

Rajan Patel, Owner at SureStay By Best Western Conway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Stayed here after taking a redeye flight to Myrtle Beach. Beds were good. The ice machine was broken, so we had to go to the convenient store to get some. Noise from adjoining rooms was a minor problem but we eventually slept through it because we were so tired. The area seemed safe enough that we didn't worry about our vehicle. Parking was in view of the rooms or front desk. Might stay there again if ever in the area but I would expect a little more. You definitely need a vehicle to go anywhere - no restaurants within walking distance and not recommended that you walk along the freeway.

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are very sorry that the ice machine was out of order. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Front desk clerk was nice, and the appearance of the room suggested a recent remodel. But the tub wouldn't drain (ankle deep in water during a 3 minute shower; maintenance guy's resolution was to jiggle the drain stop, which got the water to drain but it just filled back up with the next shower), sink stopper was broken, refrigerator smelled something awful, and air conditioner was unbelievably loud (it worked, kept the room super cold, but it banged intermittently and gurgled all night, keeping us awake.) Thankfully, our stay was just two nights or I would have moved to another location. Yes, there are plenty of restaurants nearby but you are 20 minutes from Myrtle Beach, of course there are going to be restaurants nearby. Spend a little extra money and stay some place else.

Jamie Hansen, Owner at SureStay Hotel By Best Western Conway, responded to this review
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

Blood stains on the floor. shower water that wouldn't drain. Terrible internet provisions. (secure code never worked). No remote for tv. This was a family visit that also involved needed ability to work using internet. I had to find my own solutions to be able to work. AC unit extremely loud.

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I booked the BestWestern/Surestay Conway for my husband on a trip. He said he arrived to the hotel late, about 10pm... and the office was locked and no one was around to check him in. After a good while, a man showed up. I had a $40 Best Western gift card I gave my husband to use at check in (online reservation wouldn't allow me to apply gift card), and man refused to take the gift card. He said it was late, "Don't do that to me, man!" My hubby said the place looked like people lived there through the week... like it was itinerant housing. I called Best Western's 800 phone number, tried to get a credit (Ticket # CR478221). They said the Conway BW would email me about applying the gift card/ getting a refund. But this did not happen. I'm on hold now for 30 minutes to their 800 phone AGAIN now... and giving up. Going to write this review to let people know this is a crappy hotel.

Rajan Patel, Owner at SureStay Hotel By Best Western Conway, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do use the night window with the bell that you ring after 8pm for the safety of our staff. The $40 gift card can be fix if we get more detail. We apologize that your husband didn't enjoy his stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.