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Vorteilscode

Best Western Plus Hotel Columbus Ft. Benning, Columbus

4.5/5  - basé sur 231 notations.
4027 Veterans Ct, 31909-2530, Columbus, United States - Karte ansehen

Ganz gleich, ob Sie privat oder geschäftlich unterwegs sind, das Best Western Plus® Columbus Ft. Benning bietet ein hohes Serviceniveau, verbesserte Ausstattung und eine hochwertige Einrichtung. Hier erwarten Sie Stil und Komfort. Gäste kommen in den Genuss moderner Unterkünfte, ausgestattet mit kostenlosem drahtlosen Internet. Ein modernes Fitnessstudio, ein Swimmingpool im Freien, ein Business Center, Wohnraum im Freien sowie Tagungs- und Banketteinrichtungen mit Platz für bis zu 100 Personen sind ebenfalls verfügbar. Dieses Hotel im pulsierenden Norden von Columbus liegt direkt am Veterans Parkway und ist von der Interstate 185 und dem US Highway 80 leicht zu erreichen. Nur wenige Minuten trennen Gäste von fantastischen Einkaufsmöglichkeiten wie Columbus Park Crossing und The Shoppes at Bradley Park, guten Restaurants, Kunst und Kultur, Nachtleben und Freizeitangeboten für die ganze Familie. Das Hotel befindet sich in unmittelbarer Nähe von Einrichtungen und Sehenswürdigkeiten wie der Columbus State University, Fort Benning, Blue Cross® Blue Shield®, Aflac®, TSYS®, Uptown Columbus und Callaway Gardens®. Beginnen Sie Ihren Tag mit unserem kostenlosen kompletten warmen Frühstücksbuffet. Zum Angebot gehören beliebte Optionen wie Rührei, Würstchen, Waffeln, verschiedene Brotsorten, Müsli und Cornflakes, Saft und Kaffee. Luxuriöse Betten, ruhige Unterkünfte und extragroße Zimmer bereiten Gästen einen angenehmen Aufenthalt in unserem Best Western Plus Hotel im Norden von Columbus, GA. In unserem reinen Nichtraucherhotel werden Sie sich wie zu Hause fühlen. Buchen Sie im Best Western Plus® Columbus Ft. Benning in Georgia und erfahren Sie, warum unsere Gäste immer wieder gern zu uns zurückkehren. Wir freuen uns auf Ihren Besuch!

Best Western Plus

Hotel Columbus Ft. Benning

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
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Bewertung unserer Kunden

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Certificate of Excellence 2018
Gebildet aus de 228 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
159
Sehr gut
41
Befriedigend
8
Mangelhaft
12
Ungenügend
8
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
13
Familie Familie
132
Geschäfts-<br>reisende Geschäfts-
reisende
41
Geschäftsreisende Geschäftsreisende
3
Paare Paare
25
Reisen mit Freunden Reisen mit Freunden
18
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Awesome customer service"

5
19/09/2018

Whenever I stay with them Mrs. Toni always greets me like a family member. She's very professional. I enjoyed seeing her smiling. The hotel is always clean any any problems you may have will be handled quickly.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Family emergency"

5
19/09/2018

We enjoyed our stay there. The hotel was beautiful and the staff was great. I have no problem recommending it to my friends and family. The decor was very modern and clean. It was easy access to shopping and restaurants.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again real soon. Sincerely, J. Mark Fetner General Manager

"Trip to Fort Benning"

5
18/09/2018

I stayed here for my son's Basic Training Graduation. Excellent location, just off the interstate. Most everthing that I needed was close by within a couple miles. Easy trip to Fort Benning, maybe 15 to 20 minutes.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Best Western plus Columbus Ga"

5
17/09/2018

The motel room was super clean. I didn't get there until almost 5pm & the air was already on. The room was so cool. The front desk clerk Toni was exceptional!!! I will definitely be staying here again.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Bennng for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"My overall experience"

4
17/09/2018

My recent stay with my friends at the Best Western hotel was over all good My room was cleaned by Ericka amazing job But some of my friends was on the fourth floor constant door slamming and smelling like Clorox Bleach The room attendant with the braids very petite and young was constantly in the hall on her phone or standing in the hall with the inspector talking about the front Desk manager Who is amazing Mrs.Toni does a outstanding Also Ms.Dorothy and Barbara was very nice as well Awesome hotel

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We do apologize that your friends did not encounter a great stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Quiet, clean, and comfortable stay "

5
13/09/2018

I stayed here while attending a conference on base. The room was very nice and clean. The breakfast was tasty and changed each day. The service was very good and everybody was so friendly. The treadmill in the fitness centre worked well. I would stay here again

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do look forward to seeing you again real soon. Sincerely, J. Mark Fetner General Manager

"Women's conference 2018"

5
13/09/2018

Myself and my church family ladies went to the 2018 women's conference. We were thrilled to see the attention and cleanliness of the hotel. It was so nice. But I wanted to let it be known thay Debra is an asset to y'alls team! I came back after a hot day and wanted some fresh cucumber water and it was gone. Without prompt Debra came up and Asked What was needed and she made sure I left with Cucumber water. She went out of her way to go fix me some. And she did this without hesitation. And she had a smile on her face the entire time and thanked us so nicely. Keep Debra. She is amazing. Thank you Debra for making my trip even more special with your kindness.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager /

"Breakfast customer service"

5
12/09/2018

MS Barbara provided the best customer service and she was pleasant during breakfast she met and exceeded all expectations. I have traveled to many countries and cities and this was a very nice hotel. The staff was awesome even the young lady who checked us in and out the hotel. I recommend this hotel to anyone visiting Columbus. I'm not from GA. TSgt Micah Mincey United States Air Force

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Best Western Review"

5
12/09/2018

Staff was very nice. Barbara, on staff, at breakfast was very sweet and helpful. The young lady at the front desk was here from the time we got here to the time we left. She worked very hard and was a pleasant individual. Rooms were clean and the place is in a great location. The people staying here were nice to be around and no issues at all.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great customer service!!!!! Clean and comfy room too!"

5
06/09/2018

From the moment we walked in, Toni greeted us and assisted us in securing a room for the night with no reservation. She informed us of their amenities and the WiFi password. Room was very clean. Bed was so comfortable. Next morning, hubby and I go for their free breakfast. They had a plethora of breakfast food items! Hot and cold. Something for everyone. Then, I met Barbara who asked if I needed anything and proceeded to happily get it for me. I cannot say enough about these two ladies! GREAT STAFF and CUSTOMER SERVICE!

"Great family hotel"

5
04/09/2018

Had my family on a working vacation. Loved this hotel from check in to check out. Check in was quick and seem less. Newly remodeled hotel with a beautiful lobby. The rooms were clean and spacious. Beds were comfy lots of channels and the WiFi is super fast. My son brought his PS4 and it was great. They have a nice outdoor pool and very cool patio outback. The hotel is close to food and downtown Columbus. With a hot breakfast including eggs and sausage and much much more. This hotel is great value great location. Highly recommend of your on the area.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"“SUPERB SERVICE”"

5
26/08/2018

Toni and the rest of the staff were absolutely fantastic and very helpful during my stay this past weekend. The rooms are spacious with comfortable beds and the daily breakfast spread has numerous to fulfill ur taste buds. I will rebook at this hotel whenever I travel to Columbus in the future.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Clean, tidy rooms, and very comfortable beds. "

4
22/08/2018

We stayed for a family members Army graduation, for 2 nights. The pool was down both days, super downer! The room next to us both nights had a crying baby, also a super downer. The staff seemed friendly, and the rooms were tidy, cool, and the beds are very comfortable.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent Hotel"

5
21/08/2018

I loved EVERYTHING about this Hotel.. When I walked in the smell was Wonderful, the customer service rep checked me in and less then 3 mins. The room was nice, clean and cozy. The bed was comfortable and the Hotel is close to Shopping and Resturants.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent!"

5
18/08/2018

Beautiful hotel! It's not brand new but it appears to be. Bed was extremely comfortable. We had a king suite which had a livingroom. It was very large and had two TV's, one in the bedroom and one in the living room. Even had a very large sitting room which featured a desk, chairs and a small table and plenty of room to walk.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Service!"

5
18/08/2018

We had an issue with our bed squeaking and Toni at the front desk was quick to handle the problem! She has great customer service that makes this a great place to stay! She took our complaint and assured us it would be taken care of. She herself gets 5 stars!!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Toni, Mark, and the Hotel are A+"

5
17/08/2018

The Sales Manager, Mark, was friendly and provided a positive experience. Toni was not only top-notch at her job, she had a great personality and quickly checked me in. The hotel was clean and a great room for the price. Thank you for making my special birthday even better!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"A clean property in a quiet local setting"

5
10/08/2018

I was passing through this area for work, and I was so pleased with this property. It was recently renovated and was very fresh. I loved the breakfast, the room, and the staff. The front desk clerk, Latoya was really helpful and kind. Thank you for having a consistent staff in all areas.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Harper Family Reunion"

5
05/08/2018

The service at this location was pleasant from the moment we checked-in to the very last second checking out. When you arrive you walk into a very sunny lobby, smiles and warm welcomes at the desk, and fresh baked cookies and ice cold water. We were there for three days utilizing the pool, conference room, and enjoyed the complimentary breakfast provided. I would stay here again. Oh yeah, on our last day The cookies weren't available that day but Ms. Toni made sure to prepare a bag for my daughter to take home. Toni and her team were very attentive to our family's needs during our stay. Excellent team.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Recent Stay with Family"

4
31/07/2018

I want to thank the staff, Toni, front desk, Dorothy house cleaning, breakfast crew, for a very enjoyable stay this pass weekend. My family reunion was held there without any situations or problems. Our needs were met with no questions or problems by a professional staff. I must say this was my first stay at a Best Western, but with that kind of service I will truly place them on my list of places to stay.. This app wouldn't let rate rooms cleanliness which was very nice.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent Ft. Benning Area Hotel"

5
30/07/2018

Really enjoyed my stay here while traveling for work. Room was large and comfortable, and the whole facility was very new/freshly updated. The hotel staff was also very friendly and helpful. Beds were super comfy. Would happily stay here again!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Family Day made better"

5
28/07/2018

We arrived in the Ft Benning area and immediately encountered some travel challenges. We came upon the Best Western Plus and went inside to see if we could get some last minute room reservations- and we were immediately greeted by a friendly face at the front desk- Toni! She was professional friendly efficient and helpful! She worked with us to get two rooms - and after an exhausting road trip - they were ready immediately. Rooms were clean, staff helpful, and our stay thus far has been excellent! Toni saved the weekend for us! We will come again when we are back in this area.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best a western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the near future. Sincerely, J. Mark Fetner General Manager

"Britton Gilven Family Reunion"

4
24/07/2018

The hotel is nice and clean. The staff and Toni the supervisor made sure everything was taken care of and we were satisfied. We really enjoyed! The location is close to lots of restaurants and different activities.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate the business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

""Britton Family Reunion""

5
24/07/2018

We had and amazing time from the beginning to the end. Toni and her staff was ALWAYS there to assist with anything we needed. The staff was prompt and knowledgeable with questions our family had and the dining hall even went above and beyond to make sure cllllll our family members needs were meet!!!! KUDOS TO YOU.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Poor Customer Service"

2
21/07/2018

I was currently at best western with friends we checked out Thursday Beautiful property My only concern was this very rude and attitudal housekeeper Ashley She knocked on the door never said Housekeeping Then proceeded to state how we needed to leave so she can get in the room Saying outside the door these people get on my damn nerves. Very unprofessional I was thinking of another stay but she discouraged me Very very poor customer service and she had the fourth floor smelling like bleach when hotels have pleasant smell not strong chemical smells

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus Columbus/Ft. Benning for your recent stay. I do apologize for the mishap that you encountered while staying with us. We greatly appreciate your business and value your opinions. Once again, I apologize and do hope that you will give us another chance at making your stay a perfect stay. Sincerelr, J. Mark Fetner General Manager

"Family reunion"

5
20/07/2018

I really enjoyed this hotel. Everyone was so nice, especially Toni. She made sure all of my family was taken care of. Talking with her, felt like I was talking to family. I just can't stop talking about how nice this hotel was.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Harper Family Reunion"

5
18/07/2018

We had an awesome time staying at this hotel for our Family Reunion. I would recommend this hotel to all of my family and friends. Toni at the front desk did an awesome job making everyone feel welcome and the staff was very helpful. Thank you for your excellent customer service!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Time"

5
17/07/2018

Have a great time and this was the perfect place to stay while in town for my family reunion.. staff was great and rooms were nice. Location was perfect and close to a lot of shopping and food choices

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Harper Family Reunion"

5
16/07/2018

My family stated at this Best Western for our family reunion. The staff was extremely helpful and professional. Toni, the desk manager went out of her way to make sure everyone was comfortable and treated well. I would stay there again when I return to Columbus GA.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Harper family reunion"

5
16/07/2018

Toni and the staff were amazing. We had an amazing time and great fellowship. I would definitely recommend future stays at this hotel and hopefully the staff can be recognized for their hard work and dedication in the future.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Harper Family Reunion"

5
16/07/2018

F.D Manager Toni was great from check-in to check-out. The staff was so friendly and accommodating to anything we needed. If I had to stay at a hotel in Columbus that would be the hotel I would stay in.

Mark F, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for your kind words regarding your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great staff. Clean, convenient to anything you want to do."

5
09/07/2018

2 night stay. Comfortable bed, lots of pillows, cozy comforter, clean room, nice pool area, clean grounds, quiet atmosphere. Very pleasant stay. The staff was tops. Friendly, so very helpful and professional. Toni helped from prior to arrival thru check out. She was very warm and friendly, really interested in making sure stay was satisfying. Would definitely stay here again.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus,Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Awesome hotel - excellent service!"

5
01/07/2018

I stayed here for two nights while in Columbus for a conference. I had reservations at the Courtyard Marriott in Phenix City, but was moved here due to overbooking. While disappointed at first, I ended up more than pleased with my stay at the Best Western Plus! This hotel is very clean, safe and well maintained - not sure if it is brand new or recently renovated. The breakfast was the typical free hotel breakfast - nothing special, but clean and well staffed. The location is perfect for shopping, with plenty of restaurants nearby. I would like to give front desk employees, Toni and Jan, a HUGE shout out and thank you for their professionalism and helpfulness. Having been moved here from another hotel, they made the transition seamless and were very helpful with questions...customer service at its finest!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"We would return."

4
30/06/2018

This a very nice hotel. Our room was clean and the beds were comfortable. My wife was delighted with the abundance of pillows. The staff was helpful, gracious and polite. The water pressure, in the shower, could have been better. The room is not bright enough to read in comfortably. The breakfast was delicious. There is a dining room with a separate service area/room where the self-service breakfast is made available. This service area/room is not nearly large enough to accommodate the number of people who are trying to serve themselves. Management should consider moving their waffle making equipment into a corner of the main dining room in order to reduce congestion. This hotel offers both cookies and fusion water in the lobby area. However, these amenities are not always available. If amenities are offered, please make them available.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Clean, friendly, quiet, convenient to stores and highways "

5
22/06/2018

We stayed for 5 nights due to surprise arrival of our granddaughter...., staff was friendly and welcoming... flavored water and cookies at front door a nice welcoming touch ... Facilties are updated and very clean... service was customer focused and good quality... and very reasonably priced.... good value for the price point ... definitely going back to visit our new addition and will stay again Thank you.... Grandma and proud of it

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus. Columbus/Ft. Benning for your recent stay. We greatly appreciaciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Nice overnight hotel"

5
20/06/2018

Stayed here for 2 nights on the way to Florida. Comfortable bed, decent breakfast. Close to restaurants. Good staff especially Toni. Quiet area, would recommend to anyone visiting the area. Would stay again.

Mark F, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Top notch staff...great accommodations!!!"

5
17/06/2018

My family had to make quite a few changes to the bookings due to incorrect dates we chose but the young lady on the other end of the phone by the name of Jasmine was so very patient with us. She changed all of our hotel bookings without a single complaint. Once we entered the hotel we were greeted by the friendliest front desk clerk by the name of Toni. She was extremely personable and friendly. I truly believe her greatest intent was to please her guest 100%. The rooms were immaculate and the staff was consistent in daily housekeeping task. The breakfast buffet was also top notch with the friendliest and most bubbly staff member by the name of Tempest who greeted each individual guest each morning. She truly put a smile on my face each day. The location of this hotel is also very close in proximity to very nice restaurants to suit our fancy. I would highly recommend this hotel to those looking for a great stay in a clean and friendly environment.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent Facility and amazing client service!"

5
11/06/2018

I was in Columbus for 3 nights for a tennis tournament and based upon previous reviews decided to stay here. Best choice I could have made! The hotel was recently remodeled and it was obvious. What I particularly enjoyed where the wide hallways, fairly large rooms, desk, a lounge char, frig, and plenty of closet space. Equally, if not more important,was the front desk crew led by Toni. She was the best of the best. Always there for you and wanted to make sure your stay was hassle free. Extremely warm and friendly with great personality! Talk about customer service...I have long hair [because I can], and my girlfriend was unavailable to accompany me on the trip. Too much to flap around when playing tennis so I asked Toni if she could please put it up in a pony tail. Toni said, "Of course! I have 2 daughters! I can do that". Not only was it the best pony tail ever, but Toni would not take any money from me from me for doing it. You should also know the hotel was slammed Saturday night with guests. The hotel includes a decent hot breakfast for the price. Due to a traffic accident, the person who was supposed to be preparing the breakfast was running late. So Toni, without complaining and keeping her smile on, did double duty, managing check-outs, answering phones and making sure the breakfast buffet [and coffee] was full. Also want to complement Quentin who worked with Toni in the lobby to being an excellent addition to the staff. Quentin also has the cutest family! :-) As someone in a movie once said: "I'll be back!" Neil S. Marietta, GA

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for the kind wiords or encourgement regarding your stay with us here at the Best Western Plus, Columbus/ Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Happy"

5
05/06/2018

I love Best Western , have been staying at them for over 15 years. My family travel a lot and can always find one in whatever town we visit . Good price for good service. I feel safe staying at Best Western with my family

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your stay and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great trip"

5
30/05/2018

Arrived on May 20,2018 for a reunion with the 11th Pathfinder Co, 1st Air Cavalry Div, Viet Nam through May 24,2018. The staff was very accommodating and friendly. The manager went out of his way to assist us in whatever we needed. The front desk staff was also very friendly, especially Toni. Checkout was quick and easy and we plan on having our reunions here again in the future.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to complete the survey regarding your most recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Very good hotel close to the freeway"

5
27/05/2018

I really liked this hotel. The room was as expected - good size, clean and modern. The breakfast was just right for starting the day and was typical for a Best Western Plus. I walk 2 miles every morning. I enjoyed seeing the cows on my walk on the country road next to the hotel.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Colmbus/Ft. Bennng. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great hotel"

5
26/05/2018

This is a great hotel, which has a nice outdoor pool and some good coffee. I stayed here for 3 nights. the rooms were very well kept. Toni at the front desk did a great job helping us out, she deserves a raise!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning fr your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"My Preferred home-away-from-home in Columbus!"

5
24/05/2018

I wish there were more than five stars to rate this hotel because in my book..it deserves a TEN. From check-in to check-out, my experience has been superior! The property is well-maintained, very clean and the parking lot is easy to maneuver and well-lit. The lobby is spacious and designed for easy flow. The pool area is exceptionally clean and located out-of-sight from incoming/outgoing guests. The elevators are very quiet and there seemed to be one waiting for me no matter what floor I was on. The breakfast area is large and open, allowing for networking with others or a quiet/delicious breakfast. The rooms are spacious, clean and well-equipped for the business traveler or a family. The beds are very comfortable and the showers are spacious and HOT! I especially like the fact that this property is so welcoming & supportive of the military. From management & the front desk staff, housekeeping to maintenance..these folks understand the concept of true hospitality. A special shout-out to Mark, the Sales Manager for working so hard to accommodate our company and for checking on us to see if there was anything he could do to make our stay more enjoyable. Hard work pays off..and this hotel works hard to be one of the best properties in town. Job well done! We WILL be back! The app will not let me rate the service, value and cleanliness but they get 5 stars across the board from me!??????????

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for the great review of our property here at Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. We do hope that you will choose to stay with us again. Once again, Thank you and we do hope to see you again. Sincerely, J. Mark Fetner General Manager

"Sheets not clean"

1
22/05/2018

after a long 14 hour drive I was ready to unload the car and get to sleep. unfortunately the sheets on the bed were not clean; even with hair so we were given another room and what did we find there? dirty sheets with hair and makup on one of the pillows. we asked for and were given a set of sheets so we could get some sleep and changed our own sheets (we told the manager we would) but checked out three days early due to the overall experience.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I am sorry to see that you were not happy with the sheets in your room. I have taken the liberty to give you a one night free stay. I do apologize and hope that this does not happen again. Sincerely, J. Mark Fetner General Manager

"Best Western Columbus GA"

5
18/05/2018

An immaculate kept hotel. Very welcoming and staff was excellent for my week's stay. Would prefer to stay here vs other Columbus hotel's on my next trip. This Best Western is close to many great restaurants and pharmacies for stuff one forgets to pack or need at the last minute. Mark K. Clifton NJ

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Friendly service"

5
15/05/2018

Hotel staff was great and very helpful and the amities were available all the time, breakfast was always hot and fresh,and a variety of food, the parking could have been better, had one hole side of parking taken up by bucket trucks when they were supposed to park on the side.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great hotel with nice room and staffs"

4
14/05/2018

My DH and I were there to visit our son who was getting the officer training at Fort Benning last month. It was located little farther out from Fort Benning. So if you are visiting Fort Benning, you might want to find a hotel little closer to it. The room we had was clean and spacious. The front staff was very friendly. Breakfast was just what you would expect at mid-level hotels.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we look forward to seeing you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent value "

5
14/05/2018

To be such a nice place it's significantly less than its competitors in the Columbus area. Located near plenty of restaurants. Very clean, quiet, decent breakfast. Comfortable bed. Only complaint about the room is that decor is a bit too modern and uncomfortable; has this modular little couch from which it is difficult to watch the TV. The only other complaint was that the power company crews that were staying here were allowed to take up a significant part of the hotel parking, when they easily could have parked out on the street

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great staff, comfortable sleep, good breakfast, with basic but nice decoration"

4
12/05/2018

This hotel is a bit outside of town and offers fairly basic amenities, but it was reasonably clean, of nice basic decor, very friendly staff, good breakfast, and exceptional value in terms of price. The breakfast offered more than I expected (certainly of generally higher quality and wider range than other hotels within the similar class). I would leave a 5-star except that our bathroom was bit tired and could have been a bit cleaner. However, overall it was a perfectly comfortable overnight stop for us.

"Best Western"

4
12/05/2018

Very clean! Very accommodating! Plenty of extra towels in the room and in the pool. Staff was always pleasant. There was in issue with our keycard so my sleepy daughter and I waited outside with our bags outside our room as my husband went to the front desk. Just a moment after he left a staff member came by, unlocked the door and helped bring the bags inside!

"Home away from home"

5
10/05/2018

I've been traveling to Georgia a lot recently visiting my husband in Fort Benning. This will be my fourth time in three months that I've stayed in this hotel. They have an amazing staff, especially Toni! Every time you walk into the building they greet you with a warming smile. I would highly recommend this hotel! It's clean, cozy, and safe. I refuse to stay anywhere else!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Have not stayed here yet but reservations for group has been a scary experience"

1
08/05/2018

We are supposed to travel there with a soccer team for state cup at the end of the month. I made our reservations a few weeks back for a reserved room block. When I got the confirmation email, it was for just one night and the wrong team. I called back right away and was assured it was changed. Today, I got a call from a manager because he said he sent the room list for the team to the incorrectly listed team's manager and they identified me as not with them. I again stated our team and he said he would switch it. No problem, right? Then I got a call from Toni. She called with the same issue, and asked if I was with (another incorrect team) which I stated no. She says they will cancel the old reservation and then make a new one. She said "So you are coming in July 26-28 with (yet another incorrect team name) for a king room?" All of that was wrong- the date, room type, team name, etc. Then she read back my email address incorrectly, too. When I got the email, it was wrong again! Wrong team and a higher rate for the room!!!!! I'm actually scared we won't have a room when we drive down there and Columbus GA is booked out that weekend for the tournament. I call back and she tells me that IS our team, as if I don't know what team my daughter has played on all year :( . I ask for the manager and Toni says he is not there (but he had called me 30 minutes earlier). Then she says she will have him call me right back after I state again how much is incorrect... so he IS actually there. I hope that the room quality does not live down to my low expectations at this point.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
I do apologize that there was some confusion with your upcoming group reservations. All has been corrected and we do hope that your upcoming stay will be a great stay. Sincerely, J. Mark Fetner General Manager

"Great Experience"

5
07/05/2018

Very good service... great hotel.... excellent staff! Had a 34 hr reset/ lay over...Laundry mat was right around the corner.... as well as several restaurants... if I'm in the area I'll stay there again. Also enough parking for a big rig.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Fancy but cozy"

5
07/05/2018

Traveled to Columbus for a visit with my son and his family. Accommodations were excellent, clean and comfortable. The staff was friendly and a pleasure to work with, especially Debra! I highly recommend this motel!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Toni"

5
02/05/2018

Toni was great at the front desk. I enjoyed the stay. Rooms were clean, service was great. Breakfast was good also. Overall my stay was perfect. I had no complaints. I'm only staying at best western from now on!!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"We came to Columbus GA to see our grandson graduate from BootCamp at Fort Benning. The Staff shared in our excitement."

5
29/04/2018

The front desk staff (Toni) was amazing she went above and beyond she helped other family members with needs. The staff shared in the excitement they remembered what was going on and this really made us feel welcome.l Ambreia with the cleaning staff was amazing as well she seemed to always be available with any need we had and always had a smile. I hope the hotel knows how special both of these ladies are and keep them around.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for submitting a review concerning your most recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great service"

5
28/04/2018

I will be staying here. Toni at the front desk was excellent. She has great customer service. Toni took care of everything. You dont have to wait a ling periid of time to check in or out of your rooms. The breakfast was great.A satisfied guest SYRITA Wilson

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Softball tournament"

4
25/04/2018

Me and my husband came down for a softball tournament the weekend of April 20,2018. The staff was great and Toni was real awesome. We will be back. That was our fourth time there amd each time we are they at that hotel we enjoy ourselves.

Stagecoach123, Owner at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review our property based on your most recent stay here at Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Do not stay here."

1
24/04/2018

Looks are deceiving at this location. The outside may appear nice but once you make it through the lobby doors the odor is overwhelming. Rooms are bare basics and outdated. The bed is extremely uncomfortable. Would never stay here again.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
I would like to apologize for your bad experience with us here at Best Western Plus, Columbus/Ft. Benning. Please accept my apology and give us another chance AR making your stay a perfect stay. Sincerely, J. Mark Fetner General Manager

"All Airborne Awards Ceremony"

2
23/04/2018

Rooms were clean and spacious. Good breakfast (free!) Meeting room for our Hospitality Suite was spacious, and hotel management and staff were attentive and gracious hosts. Sales Manager Mark delivered everything promised and more. Special thanks to Toni at the Front Desk for outstanding support, and Debra was also a "go to" person on staff. The hotel was great for our All Airborne Awards Festival as restaurants and shopping were convenient. Great place for our convention.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"A very pleasant surprise!"

5
21/04/2018

I really enjoyed my stay. It's not at all what I expected. The hotel's decor was modern, open and airy. Has a fitness center, business center and pool although I did not use these. Had a very nice breakfast selection with make your own waffles and toppings, oatmeal with toppings, yogurt, fruit, breads, hot items and drinks. Delicious cookies in the evenings and water with pineapple/watermelon that was very tasty. The room was very nice and modern. I had the king and it was like a suite with a desk and seating area with a chaise. Also, had fridge and microwave. The bed was very comfortable. In a great location. Employees were very nice and had a reasonable rate. The only thing that was annoying which is probably the same for most hotels is the noise....could hear people moving around on the floor above, the man next door talking and room doors closing. I would definitely stay here again.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent Care"

5
15/04/2018

The staff are very professional and friendly. They go out of their way to ensure the guests are comfortable. I've stayed with this branch of Best Western hotels before and they always spoke to me by name.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Experience"

5
10/04/2018

All aspects was great, all members of the staff was helpful and very friendly which is rare, spacious clean room, comfortable bed, one of the better complimentary breakfast's that I have had. Will stay again.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you in the very near future. Sincerely, J. Mark Fetner General Manager

"Poor housekeeping and maintenance"

3
06/04/2018

Housekeeper did not clean room. The towels were changed and that's about the extent of the service until a complaint was made to the front desk. The shower door fell of it's rollers while I was exiting after taking my shower. The decor in the hallway fell off the wall, almost hitting my 3 year old granddaughter.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
I do apologize that we did not meet your standards during y our most recent stay with us. I have addressed all issues and we have taken care of all of the problems. We do hope that you will give us another chance at making your stay a Perfect stay. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great stay"

5
04/04/2018

We had to stay overnight for early morning hospital procedure. Check in was fast, Jasmine was very friendly and helpful. Room was clean. Check out with Toni was quick and she was very friendly and helpful. Will stay there again

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Traveling Military with Family"

5
04/04/2018

My wife and I stayed at this hotel on a cross country move for the military. A lovely woman named Chan checked us in and another lovely woman, Toni, checked us out. In addition to providing great service, Toni was able to further assist me with my Best Western Rewards membership. As I had been away for over five years, she made sure I received credit for my stay and set me up for success with the rest of our trip across the country. This was a great hotel in a great chain with great employees. I highly recommend it!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Would stay there again!"

5
03/04/2018

My family and I stayed here for a wedding a couple of weeks ago. The rooms were immaculate; the staff very friendly. Toni at the front desk was lovely and so helpful with our room block (we had several rooms booked for family). The only thing I recommend is getting to the continental breakfast early because it ends at 9:00am, which is kind of early if you don't want to be up so soon on vacation. Other than that, I have no complaints!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your most recent review of our property here at Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. We were glad to be a part of your families special occasion. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Cleaniness of room"

2
02/04/2018

Hair ball covering drain of shower. Hairs in sink in bathroom. Trash under credenza in room. Fitted sheets on both beds were too small kept popping up during the night. Inadequate toilet tissue supply. We had to go downstairs to front desk and ask for more.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your review of our property here at Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your opinions and I do apologize for the bad service that you received. I have taken every measure to correct all of the problems in hopes that it will not occur again. We do hope that you will give us another chance of making your stay a "Perfect" stay. Sincerely, J. Mark Fetner General Manager

"A welcome oasis!"

5
29/03/2018

we were 18 hours out traveling home from Italy. Cancelled flights etc. Finally arrived in Atlanta and chose to drive as far as we could towards our home in Florida. We found the Best Western Plus with an available room at 12:30 at night. We were kindly greeted by Debra at the front desk and had a great room quickly. The bed was comfy and the best we had had in 21/2 weeks! We slept like babies. Next morning a great American breakfast greeted us and we were on our way home. Thanks to Toni and Debra, we loved this place and will return if needed. Clean, new and better than the 5 stars we were staying in in Italy!

"I LOVE THIS HOTEL"

5
28/03/2018

my overall experience was wonderful . friendly staff and just a pleasant place to stay . I only had a few minor problems but latoya on front desk was such a big help and she went out her way to make sure we were happy. ill never forget how nice she was or forget that beautiful face. My overall experience was memorable and I will recommend others to stay there. I mostly remember Latoya because you don't find good help like that these days

"Family & Friend Day Military "

5
25/03/2018

Our Stay was AWESOME, complimentary breakfast was always fresh every employee you came in contact with greeted you with a smile. My main impact was with the 2 Receptionist when you came in to check in Toni & Debra was very pleasant great personality made you feel very Welcome they aim to please We will be back in April for my son's graduation.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your most recent stay with us here at the Best Western Plus, Columbus/FT. Benning. I will be glad to pass along the kind words to Toni and Debra. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"great service"

5
22/03/2018

Latoya on front desk was very helpful and breakfast was wonderful would come there again or everytime I come to Columbus I will definitely stay there. I would recommend any of my family and friends to stay there

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your kind words regarding your stay here with us at Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the near future. Sincerely, J. Mark Fetner General Manager

"Lovely Hotel Slightly Off The Beaten Path"

4
20/03/2018

The lobby is expansive, light, and beautiful. The room was nice, but not quite as luxurious as the lobby/reception area. It was very quiet so we got a good sleep (the number one priority for people driving long distances). The hotel is about a block or so from a main street. It is easy to find. There are restaurants fairly close, but required getting back in the car. Breakfast was quite nice, especially the beautiful setting in the lobby. Would definitely stay there again.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing the Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Swim Meet Visit"

5
19/03/2018

I was there for my daughter's Championship Swim meet and we stayed for one night but our experience was great! Toni welcomed us in as soon as we walked in. She made sure we were checked-in, told us about the breakfast hours and just made us feel relaxed after being up since 4 am and sitting through the first part of the swim meet, with us trying to get a quick nap in before we have to return that evening for part 2. Excellent overall experience and I will definitely make this my hotel location when we come to back to the next meet.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Very nice"

5
18/03/2018

Very pleased with my stay. I have booked some hotels due to their advertised images. So this time I went to the hotel and requested to see the room before I booked. Latoya was extremely nice and didn't hesitate to take me or complain. Rooms were just as shown on the site. I was glad to see that the whole hotel was as advertised and updated. The house keeper Dorothy did a good job cleaning the room. I was very glad I did not have to complain about anything, rooms were clean. Complimentary breakfast was stocked and very nice. Overall I was just very pleased with my stay. I underestimated this place. Toni pleasantly checked us out as well. Very nice.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Special Treatment"

5
13/03/2018

As a platinum rewards member i was treated to snacks and drinks and an upgraded suite without even asking. The staff was friendly and welcoming and lived up to previous Trip advisor reviews. My room was comfy, clean and nicely decorated. I will always stay here when in town!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your kind words regarding your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you again and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Stay!"

5
12/03/2018

This hotel is excellent for the price! The front desk supervisor Toni was very helpful and professional. Rooms were updated and comfortable. My room had a shower instead of a tub, which was great. Would definitely stay here again!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your kind words concerning your recent stay with us. We greatly appreciate your business and value your opinions. Once again thank you and we do hope to see you again soon. Sincerely, J, Mark Fetner General Manager

"Decent Roadside Place to Stay"

4
10/03/2018

A decent roadside place to stay. Not the highest end hotel, but very clean and well taken care of. The hotel is newer, so everything has the “spit and shine” and the quality is still very apparent. I had some minor issues during my three night stay, and the management took care of my concerns right away and were very receptive to the questions I had. All-in-all, the Best Western Plus Columbus/Ft. Benning is a decent place in a good location if your business or experiences in Columbus are near Ft. Benning or the world famous Houghston Clinic. And if you're in town for only a short period of time and just traveling through, it more than meets your needs. The staff are responsive and kind, the management listens to guests, and the atmosphere still has the shine of a new facility.

markhampton, Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to survey the Best Western Plus, Columbus/Ft. Benning, based on your most recent stay with us. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Wonderful stay"

5
07/03/2018

Staff were very friendly. Ashley was happy to talk and answer questions about the property and the area. Everything was clean and neat. My check in was trouble free and also informative. The wifi is easy to access and problem free.

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for your kind words regarding your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. I will gladly pass along the compliment that you made regarding Ashley. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"house keeping/ Ashley"

3
06/03/2018

My boyfriend and I have stayed here for the last 2 months due to his job, Ashley was the best house keeper out of everyone that cleaned our room. She went above and beyond to make our stay comfortable.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your review of our property based on your most recent stay. We greatly appreciate your bosiness and value your opinions. Once again Thank you. Sincerely, J. Mark Fetner General Manager

"Thanks to Toni"

5
26/02/2018

My check-in went fairly well. I arrived around 1:30 PM, which was a bit early of the normal check-in. But I received a quick check in. The assigned room wasn't quite ready. I went back to the front desk clerk Toni worked to accommodate me. She quickly touch base with the housekeeping staff to notify them of the "ready" error on its report. I received another room within minutes. The ambiance at the hotel is very good. The breakfast buffet was well stocked and Toni did a great job maintaining the breakfast area and running the front desk.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. I do apologize that we made an error in your check in process. I am glad to see that we were able to correct the problem. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"The Staff Are The Best!"

5
20/02/2018

We have staeyed here several times. This is our go to hotel when we visit our son who is stationed at Fort Benning. On our recent visit Toni was on front desk and she gave us the 5 Star Treatment! Thank you Toni!!! We will be back.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent customer service and very clean!"

5
17/02/2018

The staff was friendly and accommodating. Very clean with excellent service! They stay was very comfortable.Fresh cookies daily and breakfast was good. The area was quiet and the beds were comfortable. Close to some great restaurants.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"TONI the superhero"

5
10/02/2018

Toni really exceeded my expectations when I visited the hotel. I had just returned from an army school still dirty in my uniform and didn't expect to have such a pleasant stay at a hotel. Most of the hotels around fort Bennington are really dirty and overpriced due to the amount of transient soldiers going through the base. Once I hit the room, I immediately noticed how warm the room felt. I ate food that I desperately needed and noticed that there was plenty of room to lay out the clothing that I needed to take off. Once I was done with both, I took a calm and relaxing shower and slipped off to sleep. I hadn't gotten more than 4 hours of sleep in the past 3 days, so I was thankful to get about seven hours. It was great. When I came down to the front desk and missed breakfast, Toni, the front desk lady, handed me a to go bag that was perfect for the road. I started that day off great and enjoyed the remaining drive to my family.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, thank you and we do hope to see you again in the very near future. I will be honored to pass along the great comments made in regards to Toni and her great customer service. Sincerely, J. Mark Fetner General Manager

"Excellent customer service from Mrs. Toni!"

5
07/02/2018

I arrived late night and Mrs. Toni was so phenomenal! She was already expecting me when I arrived ?? She greeted me with a smile and great conversation. Check in was very simple and fast. When I was on my way to check out in the morning Mrs. Toni was headed up to make her rounds and stopped what she was doing, rode the elevator back down with me, just to check me out in a timely manner. I appreciate her so much.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for your kind words regarding your most recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. I will be honored to pass along you great comments toward Toni and the great customer service your received while staying with us. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent Facility, FANTASTIC Staff!!"

5
06/02/2018

When I entered the lobby I was warmly greeted by the young lady at the counter, Chan. We was delightfully friendly and recommended some great nearby restaurants. At checkout the next morning, Toni, was just a friendly and nice. I will be staying again at this Best Western every time my travels take me to Columbus, GA.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for the kind words made towards the hotel and staff here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the near future. Sincerely, J. Mark Fetner General Manager

"Helpful Staff"

4
03/02/2018

The staff and manager were very friendly . Toni made our stay very special. My kids loved the cookies they had in the lobby . The motel overall seemed well kept and nice . The breakfast was very good also. They had the usual cereals and danish but the waffle maker scrambled eggs, sausages,juices and biscuits made this a very good deal for our family.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Place To Stay"

5
02/02/2018

Top notch customer service, Toni at the front desk always made sure my visit was pleasant and always asked if I needed anything. You don't see that type of hospitality often thank you Toni. The housekeeping person Dorothy also did a wonderful job of keeping my room clean. Room was spotless everyday. I usually don't get the staff names but I was very impressed with the hotel and staff. I will definitely be back. Smiling faces everywhere I turn.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for the great comments regarding your most recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Wonderful Staff"

4
29/01/2018

Visiting my daughter in Ft Benning for the weekend. One employee the sticks out and shines is Toni. She goes above and beyond to make sure all is good and she has a great smile and disposition about her. Always makes sure the guests are happy and are her top priority. This hotel is very clean with a great breakfast service. The room bed pillows needs to be replaced as they are small and lumpy.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Visiting a soldier"

4
27/01/2018

I was visiting my boyfriend for OCS and I was upset about the room not being clean after I used, but Toni the front desk lady took good good care of me and my family and I couldn't have made it through the weekend without her! I will be staying again!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent Staff and Service!!"

3
27/01/2018

Toni at the front desk is an exemplary employee. I observed and interacted with her several times during our stay. She resolved and reassured me when our reservation had accidentally been deleted by a gentleman I spoke with on the phone the night before. She advised an employee on the phone when the roads were snow covered in a very sensible and considerate manner (like a grandmother to her granddaughter.) Other staff in the breakfast area were equally as excellent and hardworking. Only bad thing was sheets and mattress pad were lumpy, too small and came off the corners at night. Keep trying!

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. We are glad to see that you enjoyed your stay. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Graduation from Ft. Benning"

4
25/01/2018

Great customer service (Toni), even during snow storm when hotel was short staffed things were running smoothly. Clean rooms, good breakfast. Convenient to restaurants and stores. Would stay here again.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to write a review concerning your most recent stay at Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Best customer service ever!"

5
24/01/2018

Love, love, love this hotel. We stayed during the Christmas holidays, and all the employees worked hard to make us feel happy and at home - even though I'm sure they were sad to be away from their own families. Toni especially was beyond friendly and helpful - we felt she really took an opportunity to get to know us and make us feel welcome there. The room was clean and nice and comfortable and the breakfast very good. I won't stay anywhere else in Columbus in the future.

Stagecoach123, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for staying at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate the business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"GREAT and Friendly service"

5
21/01/2018

Our family traveled down here to watch our son graduate from bootcamp. After a 10 plus hour drive it was wonderful to be welcomed by Toni at the Front Desk. She was so friendly and helpful and she was just as excited about our visit as we were. She also greeted us each morning and inquired about any issues we may have had. The rooms were clean and it was a great treat to have cookies and fruit water in the lobby. I definitely would recommend your hotel to everyone!

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I will be glad to pass along the compliment to Toni. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"great hotel"

5
21/01/2018

great facilty, good rooms, very nice staff, helps with anything that the customer needs. Many restaurants and shops near by , breakfast is available for the early risers . would reccomend anybody to stay here.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your kind words regarding your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Good service "

5
21/01/2018

I was greeted and in my room very fast Toni at the front desk made sure I had no trouble getting all my luggage to my room and the next day Toni made sure there was a cab for my ride to the airport I would recommend this hotel

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your kind words regarding your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Saved us!"

5
18/01/2018

We drove all through the night to make it to Family Day at Ft. Benning at 7 am and were exhausted! We called to see if we could get an early check in to take a power nap. Toni at the front desk was so sweet!! She got us in early with no hassle. Every encounter we had with her was awesome. Our room was modernized and comfortable, and the shades blocked the light so we could rest. The continental breakfast was WAY more than we were expecting. In addition to the standard bagels, pastries, and dry cereal, there was oatmeal, grits, a waffle station, yogurt, bacon, scrambled eggs, AND biscuits! There was also a juice machine which my daughter loved! We had a great stay!

"We will be back!"

5
14/01/2018

Looking for a home away from home as my son's family has moved to the north Columbus area. We tried this Best Western because of Trip Advisor reviews. We certainly were pleased. Everything was as we had hoped. LaTonya checked us in effortlessly and we had a great nights sleep on the comfy bed and bedding. Kudos to Toni in guest services. Her smile and personal service to the breakfast bar was both warm and professional. I think we've found our spot for visits to our son! Thanks, Best Western Plus.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning. We are certainly glad to hear that you enjoyed your stay. We greatly appreciate you business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Chic Roadside Find"

4
07/01/2018

Cute modern hotel that is conveniently located off of the highway & near many restaurants and shops. Friendly staff. Typical morning complimentary breakfast. Would recommend to those passing through the area & needing to overnight.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent"

5
07/01/2018

I had a great experience Toni the receptionist was great she made my experience very comfortable from the moment I checked in until I checked out. Very clean by far very well managed. Breakfast area was nice.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great potential, but too nasty!"

3
06/01/2018

This is a beautiful hotel, but not clean. Shower floor was visibly dirty, bathroom floor had visible stains, phone in bedroom was filthy. Used a Kleenex to get the dirt and grime off. Floors had crumbs, a hairpin and other visible particles indicating that it had not been vacuumed. After all of these observations, I was leary of the rest of an otherwise gorgeous suite. Our room xx13 had a grotesque balcony of sorts outside of the window and view of school buses or the likes. The front desk staff was wonderful and quick to respond to our concerns. Fitness center, first thing in the morning had no clean towels and used towel from earlier was hanging from the return side. No wipes or cleaner to wipe down equipment after use. Breakfast was lousy unless you like packaged foods. Coffee was good. The rate we got was great. My advice, bring your Lysol, Clorox wipes, air cleaner and sanitize as you go.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your most recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. I do apologize that you encountered some problems during your stay. We did reduce the rate in half for the 1 night that you did stay. We also offered to move you to another room. I have addressed the housekeeping issues with the housekeepers that cleaned your room before arrival. Once again I do apologize and hope that you will give us another chance at making your stay a great stay. Sincerely, J. Mark Fetner General Manager

"Christmas "

5
27/12/2017

I highly recommend this hotel to anyone! My family and I had the best experience ever..Toni at the front desk makes you feel so welcome..she greets you at the door with a smile and will make sure you're satisfied while staying. As my husband went to check out she gave my husband a gift to bring back which included a nice fragrance from bath and body Works!!!! I've never seen anyone that joyful working on a holiday. To me that says a lot about that young lady! Excellent customer service, Nice breakfast, and also clean room. We will be returning

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to respond to your review of our property. We greatly appreciate your business and value your opinions. I will pass along the great compliment for Toni. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"You will not be disappointed!"

5
12/12/2017

The staff here and incredible! On top of their amazing customer service, the hotel is lovely. It provides a relaxing atmosphere and common areas for you to enjoy without having to stay in your room. The rooms are equally refreshing. Modern amenities and cleanliness are top priority here and it shows.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Experience"

5
11/12/2017

This is an excellent hotel and a great location convenient to downtown Columbus land Fort Benning. The staff was professional and courteous. The breakfast was enjoyable and had an excellent variety unlike other hotels. The eating area is excellent and spacious. They are on a dead end street so you don't hear cars driving by all night long. The room was excellent and we had plenty of room.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Place To Stay in Fort Benning, Columbus, GA"

5
04/12/2017

This is one of the prettiest Best Westerns I've stayed in. The staff is wonderful, night and day, and the location is excellent. Yummy breakfast each morning, with a variety of options. Comfortable dining room.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for taking the time to review our property based on your most recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. We are glad to see that you were satisfied with your stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Experience after a Long Trip!"

5
02/12/2017

Booked this room because my son was graduating from Boot Camp. We got in early and wanted to check in, my reservation was lost but the front desk clerk Toni and her co-worker rebooked me and got us in really quickly. We (husband and I)went to lunch came back and asked the manager did they find my original reservation he said he had and had fixed everything so I would not be overcharged. The next day my bed came off the rails and even though it was a little snafu with the do not disturb sign he(maint. engineer) wrote us a letter saying he had been by to fix the bed and to call him back when we were available. We were out, I got the letter when we walked back into the room and was very pleasantly surprised that he had written that. I called him he and a housekeeper came to the room stripped and fixed the bed, we left for lunch. When we came back the room was spotless new fresh towels, the bed was fixed and made up. The rest of the time at the Best Western Plus Columbus/Ft. Benning was terrific. The staff was GREAT. Breakfast was good and had a good selection of food, and was piping hot early in the morning. My check out was smooth, we left super early to get back on the road. My stay was AWESOME and COMFORTABLE!

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Better than the Hampton!"

5
01/12/2017

Staying at the best western felt like staying at the Hilton times 10!! I paid less for if not better quality. The accessible room has a overside stand up glass shower including a separate living room that can be a separate bedroom. The room is setup nice with comfortable beds and nice desk chair with Ethernet ports for your laptop or computer.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"OK but minor issues"

3
27/11/2017

Hotel appearance and staff were both good/friendly. Room door was standing open on arrival with a Q-tip on the floor just inside. The Q-tip was still there after maid service the following day, suggesting the floors were not addressed. Bed was comfortable, shower pressure and bathroom were all good, TV was good. Didn't get to try breakfast. Overall, good experience except for key issues and the aforementioned cleanliness concern.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I do personally apologize that you incurred some minor issues while staying with us. Once again, Thank you and we do hope that you will give us another chance at making your stay a great stay. Sincerely, J. Mark Fetner General Manager

"Best Western"

5
26/11/2017

Courteous staff and quick service with check in and check out. The rooms were clean, quiet, and big. Two tvs. Nice, big bathroom. Comfortable bed. The only complaint I have is low water pressure in the shower.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Very Nice place, But cleaning staff don't clean!!!"

2
26/11/2017

Very nice hotel with the exception that the cleaning staff does not do a good job of cleaning or changing lining, Other then that i would definitely stay there again in the future. Breakfast was very good

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I do apologize that you had some problems with cleanliness. We are working each day to ensure that our guests receive a "perfect" stay. Once again, Thank you and we do hope that you will give us another chance at making your stay a great stay. Sincerely, J. Mark Fetner General Manager

"Very nice breakfast area - including outdoor patio seating!"

4
26/11/2017

Loved having a delicious breakfast in a large sun-filled room with outdoor patio for a beautiful Fall day. Nice area to walk nearby and discovered a small, but wonderful & historic Botanic Gardens nearby. Also had a meaningful, peaceful time attending Church at the First Presbyterian Church in downtown Columbus. Super talk, friendly, welcoming folks, & architecturally interesting & historic building from the 1800's that is beautifully restored.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay in Columbus, Ga. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Disappointed."

2
21/11/2017

As a longtime BW Rewards member, I'll pass on this one next time around. The exterior and stark lobby are fine, but I experienced many of the same issues other reviewers have noted. My room was "basically clean" when I arrived. As in, yes, housekeeping (who I never once saw throughout my stay) had given it a quick once over. Mentioned it to the front desk guy on my way to dinner and he assured me he'd make a note of it. (Didn't offer a different room ~ probably because he knows they're all just "basically clean", lol.) That evening I discovered my toilet wasn't flushing properly. Was assured they'd "make a note of it". Next day my room wasn't made up. There were a couple of fresh towels but nothing else had been touched. Toilet wasn't fixed. Told the front desk staff again. Next day was a rinse & repeat of above. Toilet finally got fixed. Room never did get cleaned. Three days running there was a mattress leaning against a hallway wall. For all I know it's still there. The trash by the elevator was eventually emptied when it was at the point of overflowing. Most front desk staff spent more time away from the desk doing their own thing than they did manning the ship. When I left & hit the road, I remembered I'd left a Seahawks shirt on the (weird, unusable) chair in the corner. My bad for forgetting it, but should've been simple enough to pay & have them mail it back to me. Spent two weeks trying to get a call back from the hotel. Left a message for the manager, but never heard back. Finally was told that housekeeping (who magically appeared after I'd checked out) didn't find the shirt. Convenient! I really hate that you're charged "the full meal deal" at hotel no matter how slipshod the service is. Now I'll get the standard, canned reply from the manager, claiming that he's addressed all my issues (which start at the top, otherwise guests wouldn't be citing the same issues repeatedly) and asking that I give the BW Columbus another try to make mine a "perfect" stay. Thanks, but no thanks.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I was personally unaware of the issues that you encountered while staying with us. Please accept my apology and know that I have addressed all issues. Once again, thank you for your feedback and we do hope that you will give us another chance at making your stay a great stay. Sincerely, J. Mark Fetner General Manager

""Ok" Western"

3
13/11/2017

Recently stayed at this hotel while visiting our son at Fort Benning. Hotel staff at the front desk was pleasant but spent more time watching TV then anything else. Our rooms, all three of them, or dirty upon arrival and stayed that way throughout our stay. Hadn't been vacuumed in quite a while as evidenced by dust and debris lines, hair on bathroom floors and in showers, overall dirty feel to a newer establishment) housekeeping staff was rude and basically non-existent. The makeup of The Suite room really work for our family though as they gave us two individual places to relax in the evening. I've stayed at worse but I have stayed at much much better for the same price.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I do apologize that you encountered some inconvenience's while staying with us. I would hope that you would give us another chance at making your stay a "Perfect" stay. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner

"Aweful hotel experience! Beware of this hotel as the general manager is rude, unprofessional and nasty."

1
12/11/2017

Please avoid this hotel! The general manager is awful. Used this hotel for a school event. They cancelled our reservation due to a “glitch”. General manager reprimanded our kids for another teams infractions, this is not a group friendly hotel. Shame on them for being in the hospitality industy.

markhampton, Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I do apologize for the problems you may have encountered. Please accept my apology and I do hope that all issues with your group were corrected. Once again, Thank you and we do appreciate your comments. Sincerely, J. Mark Fetner General Manager

"Worst Management EVER"

1
12/11/2017

Absolutely the most horrible hotel management ever experienced. Do yourself a favor and stay elsewhere. You'll be so glad you avoided this horrific Best Western experience and so much better off. Our reservations were completely screwed up. The management was extremely unfriendly in rectifying their mess up. The billing was wrong. Our entire group was treated with contempt and complete lack of hospitality.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your groups most recent stay. I do apologize if you encountered any inconveniences while staying with us. I have addressed each issue and we do hope that you will choose to give us another chance at making your stay a Great Stay. Sincerely, J. Mark Fetner General Manager

"Can't say enough."

5
05/11/2017

I have no complaints and nothing but good things to say. The cookies and citrus water available all day were an unexpected pleasure. Free fresh (good) coffee was a Godsend for my wife and I. The room was clean and the bed was comfy with extra pillows to boot!

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Recommended"

5
02/11/2017

Very nice place to stay, very nice and professional front desk persons. Just inside in shopping center. Hotel is upgraded, rooms are extremely clean and nice. Bed approaching my personal requirements. General impression very nice and I can recommend to my friens and coworkers

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Our Go-To Hotel in Columbus"

5
31/10/2017

We always stay at Best Western Plus when we visit our son in Columbus. It is extra clean, the staff are extremely helpful and polite, and the rooms are very comfortable and cozy! The lobby is a great atmosphere for gatherings.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for taking the time to review your most recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Excellent Hotel for a Large Group!"

5
29/10/2017

We traveled with a High School softball team and the staff at this hotel was very helpful and accommodating! The breakfast was quick and easy. They allowed us in early to decorate the rooms. We look forward to staying there again in the future.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Awesome!"

5
26/10/2017

We were running from Hurricane Irma as we live in Florida. We wound up in Columbus at this Best Western Plus. This stay was wonderful. The breakfast was amazing. I am still looking to buy pillows like the ones on my bed because they were wonderful. Even in the midst of a large number of people running from storms, the staff was pleasant and helpful. Looking forward to staying here again sometime.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I am glad to hear that we were able to accommodate you during your run from the Hurricane. It is guest like yourself that makes us proud to serve. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Horrible!!!!"

1
26/10/2017

I don't write reviews. I usually believe a hotel was just having a bad day. However, if I can save anyone from staying at this hotel I will. The rooms yes multiple rooms had a strong odor to them. There was a used washcloth left in my bathroom. I could see dust and stuff on the TV stand. If I could of found another hotel with a room I would of left. The staff had a complete I don't care attitude. I went and bought Clorox wipes and room deodorizer just to stay. The final straw was when I watched the manager park in the first handicap spot and walk into the hotel, the only other spaces were in the back.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. I do apologize that you encountered some bad issues with your stay. I would have been able to address the issues if you had of reported them while staying with us. Once again, we do appreciate your business and would hope that you would give us another chance at making your stay a "perfect" stay. Sincerely, J. Mark Fetner General Manager

"Will never stay here again"

2
25/10/2017

We went to visit family in Georgia, and stayed at this Best Western. When we first entered the room, there was a foul odor, and all the furniture in the room was covered in a thick dust. There was no hot water in the room. My husband went to the front desk and told them about our issues, and a gentleman said to leave the water run for awhile, but he would check on it. He stated this was usually a problem on the 3rd floor not the 2nd floor. He never offered to send anyone to clean the room or to move us to another room. I ended up just cleaning the entire room myself. The next day the water was scalding hot to shower, with no cold water. If you turned the knob to cold, you just had no pressure, and the water was still scalding hot. My husband went to the front desk again, and was told they had no where to move us to again. We ended up handing each other cold water in cups from the sink to mix with the scalding water, just to shower. Horrible. The couch and the carpet had numerous stains on them. I bought blankets and threw them on the couch. The mini refrigerator froze everything you put in there, could not adjust the temperature. The only good thing I can say is that the bed was comfortable.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I do apologize that you encountered some problems while staying with us. I have addressed all issues and corrected them. Once again, Thank you and we do hope that you will give us another chance at making your stay a perfect stay. Sincerely, J. Mark Fetner General Manager

"Slightly expensive- strange discount rules"

4
11/10/2017

My husband and I drove down for little brothers graduation. We were in a bind and needed a place to stay (our other hotel smelled of cigarette smoke). Best Western (Chan) got us our room and early check in , we were so thankful. They gave us a military discount however told my dad no. He said they can only give so many military discounts in one day.... very odd. Our room was a bit noisy but beds were very comfy! When we arrived I went to put my baby down for a nap and saw hair all in the sheets. My husband smelled it and realized they did not get changed. We called house keeping and they came right up and took care of it. Breakfast options for people with gluten/vegan dietary restrictions was slim to none. Decor - modern and clean Staff - welcoming and friendly Room - comfortable

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for taking the time to review your recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. I do apologize for the inconvience that you encounterd while staying with us and guarantee you that I have addressed all issues with my team. Once again Thank you and we do hope that you will coos to stay with us again in the near future. Sincerely, J. Mark Fetner General Manager

"Visit my Soldier at Benning"

5
09/10/2017

The only issue was the vending machine not dispensing the right drink. Everything was perfect! I would recommend this hotel to anyone going to visit their soldier for family weekend. I had the suit room and there was plenty of space!

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the near future. Sincerely, J. Mark Fetner General Manager

"Great place to stay...!"

5
03/10/2017

Top notch hotel with everything you need, want and could ask for and close to so much in Columbus. Really enjoyed our stay as we visited with friends stationed at Ft. Benning. Nearby The Landing Shopping area has every restaurant and shop you could want. Plus a play area for the kids.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great desk staff, dirty sheets"

3
29/09/2017

The hotel was updated he front desk staff was all very friendly and professional. Unfortunately the sheets on my bed (rm 428) appeared to have been left from the previous guest. They were covered in long human hair as well as aome kind of animal hair, as well as crumbs. I didn't discover this until very late and my daughter was already asleep in the other bed. At that point it would have been more inconvenient to have the problem fixed, so I laid out towels to sleep on. Additionally, my mother stayed two doors down (rm 432) and there was a large, wet stain on her chaise lounge that still wasn't dry by the time we checked out. Further, when we arrived at our rooms, the housekeeper was laying on the floor behind her cart, playing on her phone (perhaps relaxing during the time she should have been changing sheets?). Generally, the hotel was nice, the common areas clean, and the staff helpful and friendly. Unfortunately I can't rate the hotel higher because the person assigned to housekeeping for our rooms isn't maintaining the same standard as the rest of the hotel.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
I would like to personally apologize for the bad encounter you had while staying with us here at The Best Western Plus, Columbus/Ft. Benning. I would also like to invite you to stay with us again to give us another chance of making your stay a perfect stay. We greatly appreciate your business and value your opinions. Once again,Thank you and we do hope to see you again in the near future. Sincerely, J. Mark Fetner General Manager

"Serve my purpose with a good location and value"

4
29/09/2017

A good value for the price! I felt the breakfast area was very clean and a good breakfast I did find it very uncomfortable stepping off the elevator on the third floor and to be slapped in the face with unusual warm temperature but the room was very cold

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciagte your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Business"

5
27/09/2017

The rooms were very clean and the staff was very friendly. I just wish they had more selection on the table for breakfast. The outside was very clean and evgen the bed was luxurious. I would stay here again.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your positive comments regarding your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Meh"

2
23/09/2017

Not the worst hotel-not the best. Staff doesn't seem to have it together. Room very small and modern. It didn't seem to be cleaned well. Breakfast area was also small and had a strange layout. And again furniture was modern and not comfortable at all! I am guessing they have been doing some repairs to the ceiling above the dining area because there was dust and debris on table decorations and around that had not been cleaned. When waiting for my husband to check out there were people wandering around the parking lot that just gave me and uneasy feeling. The hotel was fine for just an overnight stop but would not stay here or recommend

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your most recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. I do apologize that you did not have the best stay. I have addressed the issues with my staff and once again I do apologize. Once again, Thank you and we do hope that you will choose to stay with us again in the very near future and give us another chance at making your stay a Great Stay. Sincerely, J. Mark Fetner General Manager

"Columbus Weekender"

5
18/09/2017

We love BWP and stay as often as finances allow it, as we travel to Columbus every weekend. The employees are awesome, rooms are comfortable, clean and decor is modern, breakfast hits the spot. We enjoy relaxing at the pool when we can grab a little time in the sun (not the old timers music). We call this BWP our "home away from home".

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for reviewing your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Professional and caring staff"

5
16/09/2017

Evacuated our home during hurricane Irma. Many others did the same. Facility was full the days we stayed. Staff worked hard to satisfy everyone's needs. During our stay,there was a problem with the toilet in our room. Even though we accidentally caused the problem,it was handled calmly and quickly. Staff went over and above to make all people comfortable during a very trying time.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the future. Sincerely, J. Mark Fetner General Manager

"Visiting Ft. Benning for Army graduation "

4
14/09/2017

Staff friendly Room comfortable and nice Very helpful if need Hotel seems fairly new not sure, it was kept nice WIFI worked good Breakfast was good Lots of occupants from hurricane and hotel staff worked (from what I witnessed) to do their best to help everyone they could

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Place"

5
14/09/2017

We were running from Hurricane Irma and even though they are not pet friendly they happily accepted our 4 dogs to stay and over all they were great!! Ran out of coffee and plates and breakfast but other than that, a wonderful place to stay. Newly remodeled so it is beautiful!!

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning as your home away from home during the recent storms. We greatly appreciate your business and value you opinions. Once again, Thank you and we do hope to see you again if you are ever in the area again. Sincerely, J. Mark Fetner General Manager

"Newly renovated; beds are amazing"

5
09/09/2017

New curtains sit inside windows so theres no pesky shades that dont ever quite close. Staff nice and flexible when it counted as we were all staying due to hurricane Irma. The staff cared and made it a good stay.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Recomend to anyone"

5
08/09/2017

Very recommending this hotel, clean friendly cheap, we run from Irma hurricane and they give us chance to stay 4 adult and 3 kids in same room plus dog. Thank you guys for all we well never forget this.god bless this people.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for your review of your most recent stay here at the Best Western Plus, Columbus/Ft. Benning. I am glad that we were able to accommodate you and your family. Once again Thank you and we do hope to see you again in the very near future under better circumstances. Sincerely, J. Mark Fetner General Manager

"Great hotel"

5
06/09/2017

The staff was very friendly! The rooms were clean!! The beds were GREAT!! Breafast was included. Over all, a pleasurable experience!!! WHAT IA MA NOT EXCITED ABOUT IS THAT I HAVE TO WRITE THIS REVIEW WITH A 200 MINIMUM Character review!! Really??? The Hotel was AWESOME!! Writing this review was not!!!!

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Family Visit Ft Benning"

5
05/09/2017

I stayed at the Best Western Plus in Columbus, GA when I traveled to spend time with my son who had just completed basic training in Ft. Benning. I highly recommend this hotel to anyone traveling to this area. Cleans rooms, excellent staff, breakfast, great rooms.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Would book hotel again!"

5
04/09/2017

The Hotel & Room was clean. Good location to airport and Fort Benning. Employees were helpful and polite. Breakfast was hot and a good selection each day. Coffee and hot water available all day. We enjoyed our 5 day stay there.

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus for your most recent stay. We greatly appreciate your business and appreciate your opinions. Once again Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Very clean and wonderful staff"

5
27/08/2017

I require a certain expectation of hotel rooms. This 1 met all of them. Clean, friendly staff, great location, great hot breakfast, great price. Can't beat this hotel. Stayed in king executive suites which have microwave and mini fridge. 2 separate rooms - bedroom and living room with L-shaped couch that could sleep 2 people

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great place to stay."

5
27/08/2017

In what appears to be a new building. The staff was very friendly and helpful and understanding. The building was close to what appeared to be a newer section of the city and close to a variety of fast food. I would recommend this to business and leisure alike. It was worth every penny.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your review of your most recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"TU trip"

5
24/08/2017

When we take our daughter back and forth to college this is where we stay. Best value location and service. Convenient to highway and other attractions. Great breakfast and clean comfortable rooms. We'll be back.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"My "Go-To" Hotel in Columbus, GA"

5
23/08/2017

The Best Western Plus in Columbus, Georgia, is pleasant, spacious, and comfortable. Also conveniently located near a major highway. The staff are very personable and helpful. It's my go-to place to stay in Columbus.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Fantastic Stay"

5
21/08/2017

From our arrival at check in, our entire stay and continental Breakfast fabulous stay! Complete to check out! It was clean the fitness room is awesome! All employees were professional, helpful and happy to be of any service.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to complete the review for your stay at Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Hotel"

5
16/08/2017

The hotel was very nice. My room was very clean & comfortable. The pillow top mattress was great. The staff was excellent about customer service and very helpful during my stay. The breakfast buffet was very good. Would recommend this hotel to anyone staying in Columbus, Georgia

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Stay"

5
07/08/2017

My nephew was graduating from boot camp, so we decided to make the trip to see him. We arrived at the hotel, and the front desk clerk was really friendly, and efficient. He was able to place all 3 of us from the same family on the same floor in rooms that were near each other. The hotel lobby was very clean and smelled nice. After check in we went to our room. The room was really nice and clean. The beds were soft as well. The continental breakfast was delicious and had a variety of items to choose from. We would definitely stay there again if we were ever in the area.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Very Disappointed. Rude Staff, and Unclean room."

2
07/08/2017

The staff was unfriendly, and very unprofessional. The front desk staff were often lounging in the lobby and seemed annoyed that they were at work. After our sheets not being changed, new towels replaced, trash taken out our room started to smell. I went down to very politely ask for a larger trash bag to take out the trash on my own and was informed by the front desk woman with a huge afro that the hotel "did not have any trash bags". When I inquired if housekeeping might have some, they replied that housekeeping had gone home for the day. All she needed to do was take 30 seconds and go into the closet and get a trash bag. After realizing she would be no help I had to steal a trashbag from a trashcan on the second floor. I actually took out the trash and threw it in the dumpster, but there were two trashbags left by the elevator that had been sitting in the hall for two days ignored by housekeeping. I asked for our sheets to be changed two time and received and snotty response, and no changed sheets. Our room did not receive any housekeeping for 4 out of the 5 nights i stayed. In addition I saw large bugs on the 3rd floor, and our carpet had several stains on it. I was polite in my interactions with the staff, so there was no reason for them to blatently ignore my reasonable requests. I am very disappointed with how my stay went, and I will likely not be staying with best western again.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We do appreciate your business and value your opinions. I want to personally apologize that you encountered some issues while staying with us. I have addressed all issues in hopes that they will never happen again. Once again, Thank you and we do hope that you will give us another chance at making your stay a "perfect" stay. Sincerely, J. Mark Fetner General Manager

"Lower your expectations at this hotel."

3
06/08/2017

The facilities are nice, but do not expect typical BW breakfast. In addition, don't expect much help at front desk. In most cases, there was no one at the front desk, so we always had to wait until someone showed up. Then the info they provided was generally not very helpful. Rooms were nice, clean, and quite comfortable. Service was annoying.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I have addressed all of your issues with the staff and I would hope that we can improve from your comments. Once again, Thank you and we do hope that you will give us another shot at making your stay a "perfect" stay. Sincerely, J. Mark Fetner

"check in"

5
04/08/2017

Young lady named Jabril was one of the best at her job. Made our stay a pleasure. She was at the front desk and personally took care of any problems. She is a great asset to Best Western hotel & resorts. If you had more like her your success would be totally assured.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Clean hotel, average breakfast"

4
04/08/2017

This hotel was very clean and the furnishing were nice and new. I only gave it four stars because of the breakfast and our maid. The hot breakfast was cold every morning. Our room did have a little food on the wall in the corner of our room, not a huge deal, it happens. But our second day there, when we returned, one bed was made and the other was not. The maid left a note saying she was sorry she didn't have time to make it-which was really weird. She gave us clean towels, which was great, but not any shampoo which we were out of. I would still recommend this hotel as it is very clean and well maintained. It is within minutes from the uptown attractions and has plenty of restaurants and stores nearby which is convenient.

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay with us. We greatly appreciate your business and value your opinions. I have personally addressed your issues and corrected the problems that you encountered. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Wonderful stay"

5
03/08/2017

I chose to stay here because I previously stayed in a Best Western in Colorado Springs and had a very pleasant experience there. The price per room here in Columbus was excellent for a 3 star hotel, less than 80 dollars. The rooms and facilities are clean, attractive, and comfortable. Breakfast offered was good and included waffle maker! Cereal, fruit, eggs and sausages were also included. The location is convenient and close to highway 80 and 185. I recommend this hotel.

"Great place to stay!"

5
31/07/2017

Staff was very pleasant and professional. The area is very quite yet close enough to dinning and shopping. Fort Benning is about 20 minutes away and Pine Mountain is 30 plus minutes away. The pool area was clean.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Enjoyed our stay"

4
29/07/2017

We had a very nice stay. Staff was friendly and hotel was clean. We were there for my husbands military graduation and it was right in the middle of everything. The people at the front desk were extremely nice and really went out of their way for us.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Thanks, J. Mark Fetner General Manager

"Bad Management"

2
21/07/2017

No one at desk for check-in - had to call general manager on cell phone to check in Lack of good teamwork/communication Food left in room from previous guest No housekeeping when wanted/needed Knocks from housekeeping when Do Not Disturb posted

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I do apologize that you had to encounter problems at check in and problems during your stay. I have personally taken care of the issues you have addressed in your comments by posting 40,000 points to your BWR account. Once again, Thank you and I do hope that you with give us another chance at making your stay a perfect stay. Sincerely, J. Mark Fetner General Manager

"Great hotel"

5
16/07/2017

Clean open floor plan bright, great staff ,great courtesy marketplace with items you may need nice parking lot pool felt secure , family oriented if your visiting Ft. Benning or Columbus would definitely recommend

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Love This Place"

5
06/07/2017

Enjoyed this hotel. It is newly renovated. Staff was very nice. They were very helpful. Breakfast was good. Rooms were clean.. Conveniently placed near stores. Conveniently placed near some nice restaurants.

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your stay with us here at the Best Western Plus, Columbus/Ft.Benning. we greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Vacation"

5
04/07/2017

Love the front desk girl her name is Bri and she its really polite and very nice. The place is so clean and updated the rooms are modern and its near to a lot of places love it ... its very family oriented and the best thing everything its beyond clean

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do look forward to seeing you on your next visit to Columbus. Sincerely, J. Mark Fetner General Manager

"Summer vacation"

5
27/06/2017

Excellent trip very excellent accomodations I would reccomend the Best Western to my friends,relatives and my associates.I looking forword to staying in another Best Western on my next vacation or trip.

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again thank you and we do look forward to seeing you again soon. Sincerely, J. Mark Fetner General Manager

"A PLUS BEST WESTERN PLUS COLUMBUS GA"

5
23/06/2017

We were so tired on arrival and so happy to find ourselves in such accommodations, this is a very nice place, very clean and professional, all rooms are accessed thru lobby. Management is clearly committed to a positive experience for their guests, an excellent value

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for reviewing our property based on your recent stay with us here at Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future, Sincerely, J. Mark Fetner General Manager

"Quiet, clean, comfortable and the breakfast was good"

4
21/06/2017

This is a nice, clean, quiet motel, and the breakfast was quite good. My only minor complaint is that when I called the front desk to get some help because the TV wasn't working properly, the person at the front desk said she couldn't send anyone to help because she was the only staffer on site. (My husband did figure out that the HDMI cable was in the wrong port, an easy fix.)

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your most recent stay with us here at The Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. I do apologize you had some minor problems with your T.V. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Stop on the way"

5
14/06/2017

We stopped here on the way to Florida. Nice, clean, comfortable rooms. Super friendly staff. The beds were comfortable but the pillows a little harder than what I prefer. Our room had a stand in shower only. Definitely recommend this place. The breakfast was good.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Outstanding Hotel and Staff"

5
11/06/2017

When we arrived in Columbus, we checked into one of the worst hotels ever that was under construction and falling apart. We immediately left and went to this Best Western Hotel. As soon as we walked into the lobby we could just smell how fresh and clean this hotel was and it was very beautiful. Jabri was the employee that checked us in. She was so nice and courteous. Every time we would see her she would ask us how it was going. All the staff was very friendly. The breakfast is more than a muffin and coffee, it's a hot breakfast, eggs, waffles, sausage or bacon. The room has everything you need and it is very beautiful and clean. I would love to stay at this hotel again. It really made our trip a nice trip. I highly recommend this hotel!

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for your kind words regarding your recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. It is words like yours that makes us feel great about our jobs. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"pleasant"

5
06/06/2017

clean, comfortable, good location and quiet. employees are friendly and helpful. I think its a very nice place to stay for the cost. have stayed in much less and paid a lot more. I would recommend this hotel to anyone staying in the area.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"An Awesome Hotel"

5
30/05/2017

This Best Western was a great hotel. It look to be new or newly renovated. The room where very clean and my husband said that the bed was best hotel bed he slept in a while. Only complaint is that the room curtains do not close all the way. They use some type of shade but it still allows the sunlight to come in. Also breakfast is over at 9am not 10m.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Thanks, J. Mark Fetner General Manager

"Family weekend with my soldier"

5
23/05/2017

Hotel was very nice and the staff were always happy to help! Would definitely recommend the hotel to anybody traveling to Columbus/Ft Benning area. I'll definitely be going back next time I'm in the area.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great hotel and convenient to many restaurants and shops"

5
22/05/2017

Nice clean hotel. Stayed 2 nights and everything was perfect. Breakfast was yummy from waffles eggs and bacon. Cereal and muffins or sweet rolls. Easy to get to ft Benning from here. The beds were comfy.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Value"

5
22/05/2017

Will be back again!! Great room for the value, clean, friendly, great breakfast, great location, nice pool area, nice lobby to hang out in except the air freshener is way too strong, if that matters to you.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Clean rooms, friendly staff."

5
17/05/2017

An excellent base for visiting Columbus. Fast access via I184 to all attractions and top rated restaurants. Our room was nice and quiet. Breakfast was good, waffles, sausage patties and everything. We would definetely come back.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We are glad that you enjoyed your stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Clean & Comfortable!"

4
17/05/2017

The hotel and the room were both clean and comfortable. It is very easy to get to off of the highway. And although it is a solid twenty minutes or so from Fort Benning, it is worth the stay if you're looking for a place to crash for family day/graduation of your solider.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank You and we do hope to see you in the near future. Thanks, J. Mark Fetner General Manager

"Visit to Ft. Benning"

5
17/05/2017

My husband and I, along with 4 adult family members, were in Columbus, GA to see our nephew graduate from OSUT Training at Ft. Benning. The hotel is a very easy drive to the Fort, and was very clean and comfortable! We didn't have a chance to use the pool, but it looked clean and ready for use! I would have given it the highest rating except that on both mornings they were out of coffee and the front desk clerk had to jump in and help out the 1 kitchen person who was handling all the complimentary breakfast. I definitely would stay there again!

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We are glad that you enjoyed your stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Overall pretty good noise of others around our room kept uus up most of night thou we reported it but stil lost sleep"

4
16/05/2017

Overall a great stay but noise of others around us was horrible lost sleep over them being so loud was reported but still continued to hear the loud noise an could not sleep would have been excellent if we could of slept in peace

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We are glad that you enjoyed your stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Very Nice!!!"

4
14/05/2017

From start to finish we received top notch service. Hotel is clean and beautiful, I found this hotel to be very affordable and close to shopping as well as restaurants. Breakfast was good bacon, eggs, breakfast potatoes, and waffles I could have really used some sausage gravy. Definitely will stay here again and again.

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for taking the time to let others know how your stay was at Best Western Plus, Columbus. We greatly appreciate your business and value your opinions. Once again Thank you. Sincerely, J. Mark Fetner General Manager

"Wow"

5
10/05/2017

We stayed at this hotel on business and our group was in awe of this hotel. Staff was friendly. Rooms very clean and they even provided the guest with fuzed water and snacks. The manager was very welcoming and professional. Would recommend to everyone.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Pretty pleased"

4
10/05/2017

Nice clean hotel. Just stayed overnight. As good or better than Hampton or Courtyard. AAA rate was $80ish. Friendly staff. BW is definitely stepping their game up. Breakfast was good. Not Hilton level. But good nonetheless. I would stay again.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the near future. Sincerely, J. Mark Fetner General Manager

"Best hotel ever"

5
04/05/2017

My family and I stayed here while in town for a wedding and the entire staff went out of there way to make us feel at home The manager even came out and spent time with us. The hotel is very clean and the rooms are very spacious we will recommend this hotel to everyone we know

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for the kind words regarding your stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do look forward to seeing you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Business trip"

4
03/05/2017

Staff was friendly and the rooms were clean and neat. I work construction and we cover the south east. My crew does not expect a lot but they were impressed. As a side note my wife was a GM for a large hotel chain, so it takes a lot to get a better than average.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for your kind words regarding our property and our stay in regards to your recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you and we do look forward to having you again with us in the very near future. Sincerely, J. Mark Fetner General Manager

"Great place!"

5
02/05/2017

We spent 3 nights here for a Ft. Benning graduation and were very happy with it. The staff were very warm and friendly, the breakfast was good and plentiful, the beds were so comfortable. Lots to do and eat close by. Will definitely stay here again!

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Clean and comfortable"

4
29/04/2017

Very clean property, comfortable (soft) bed, good wi-if, breakfast lacks variety and sometimes quality,but overall great place! I would stay again. About 15-20 minutes from Ft. Benning. Great place to stay and not worry about unclean conditions or staff that is not helpful.

markhampton, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plis, Columbos/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again Thank you and we do hope to see you again in the very neat future. Sincerely, J. Mark Fetner General Manager

"Comfort and value at one stop."

5
29/04/2017

I travel often for business and I'm a frequent guest at this property because of the staff and the quality of the property. Tara is a blessing to deal with and I've had issues at the hotel but they have always been resolved quickly and to my satisfaction. It's one of the nicer properties in Columbus Ga.

Matt P, General Manager at Best Western Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for taking the time to review your stay with us here at Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your stay and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Trip to Fort Benning"

5
27/04/2017

We were very pleased with our experience at Best Western Plus in Columbus. Excellent accommodations, clean rooms, friendly staff and great location. Good choice of nearby restaurants and easy access to Fort Benning.

"Quality+ More"

5
15/04/2017

Very impressed with this hotel. Staff was friendly and helpful. Super clean, breakfast was hearty. Would come back here repeatedly. The beds were super comfortable, good restaurants nearby. Really enjoyed it all.

markhampton, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank yo so much for your most recent review of your stay with us here at Best Western Plus Columbus. We are glad that you enjoyed your stay. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Nice new accommodations "

5
14/04/2017

New building, comfortable beds, free WiFi, free breakfast. We booked a room eith a king bed, and we had a large room that also had a nice couch, and small desk. Booked through Tripadvisor same day, and got a great value.

markhampton, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your most recent stay with us here at the Best Western Plus, Columbus. We greatly appreciate your business and value your opinions. Once again Thank you. Sincerely, J. Mark Fetner General Manager

"Nice price"

4
13/04/2017

We stayed here for one night for a concert. The hotel was nice and all staff were helpful and pleasant. Rooms were of decent size and clean besides we had one comforter that smelled like urine. The staff came right away to change our the bedding. Overall nice hotel for the price.

Matt P, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I do apologize that you had a problem with your linens and glad that we were able to correct it as soon as we were notified. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Very nice"

5
11/04/2017

This place was nice - you have to get to the rooms through the front lobby - no outside doors. Clean rooms - comfortable beds - great showers - big breakfast - friendly staff. Lots of parking - restaurants within walking distance. Great location.

Matt P, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Room, Disappointing Service"

4
10/04/2017

My check-in experience was frustrating. The check-in time was 3:00 PM, and I showed up on the dot to check-in. The woman at reception said my room was not ready and to return in 30 minutes and that she would make sure it was ready by that time. I then came back more than an hour later, and a different woman said my room was still not ready and that there were people ahead of me, even though I had asked over an hour and a half earlier. After waiting an additional 15-20 minutes my room was finally ready. This was extremely frustrating as I had not only driven 11 hours that day and the time I spent waiting for my room to be ready was time wasted that I could have spent seeing my husband, who I hadn't seen in months that was stationed in Georgia. While everything else at the hotel was great, the check-in process and service disappointed me greatly.

Matt P, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. I do apologize that we did not have your room ready at check in time. We will try our best to do better next time. Once again, Thank you and we do hope that you will give us another try. Sincerely, J. Mark Fetner General Manager

"Great surprise"

5
09/04/2017

This is beautiful hotel. Much superior to Hampton Inns which we usually use. Very clean-up yes even the carpet! Wide corridors which are very helpful in minimizing noise in the guest rooms. Bigger than average bathrooms with granite showers, so no issue with grout. The breakfast was standard free hot breakfast with waffle maker, eggs,sausage,etc. The breakfast person seemed to be having trouble keeping up however,even though there were only 8 people eating when we were there at 7:30. Beautiful big lobby.

Matt P, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for taking the time to review your most recent stay with us here at the Best Western Plus of Columbus/Ft. Benning. We are glad that you enjoyed your stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Great Location and very friendly staff"

5
30/03/2017

The desk staff is very friendly and polite. Our room was very clean and the beds were very comfortable. The décor is bright and fresh. Updated and very clean. Close to food and shopping.. Just minutes from the downtown arts center. We felt welcomed here and would stay again.

Matt P, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus/Ft. Benning for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Nice & clean"

5
27/03/2017

This Best Western was very nice and clean, will stay there again! Have stayed here three times and it has always been a good experience. Have no complaints it was clean and the staff are very helpful and friendly.

, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review your most recent stay with us here at the Best Western Plus, Columbus/Ft. Benning. We greatly appreciate your business and value your opinions. Once again, Thank you for your comments and we do hope to see you again in the very near future. Sincerely, J. Mark Fetner General Manager

"Wedding trip"

5
28/11/2016

Great experience. The staff was friendly. We had a large party, and were accommodated in our every request. As each event occurred, the cleanup with swift and complete. We had a great experience and I would recommend this as a venue for others in the same situation!

, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to review you latest visit with us here at the Best Western Plus in Columbus, Ga. We appreciate your business and value your opinions. Once again thank you for choosing Best Western Plus and we do hope to see you again in the very near future. J. Mark Fetner General Manager

"Best Western/ Southern style"

5
20/11/2016

a very nice experience, clean room, comfortable bed. A big hotel/motel in a smaller city! Staff is exceptional!! Could be nicer with an indoor pool/hot tub. If I was to travel here again I would stay!

Jay P, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for your recent review for our Property. We value your business and hope that we met every expectation that you had upon arriving at our property. Once again, Thank you for your business and we do look forward to seeing you again in the very near future.

"Better than any other!!"

5
17/11/2016

We happened upon this hotel, luckily....we often stay in Best Westerns, but this one is above and beyond!! Staff: Great! Very friendly and very accommodating. Very new and nicely appointed...bed: PERFECTION! Water pressure: excellent. Breakfast: wonderful and varied and tasty. Outdoor seating: (we enjoy a smoke and a cocktail of an evening):AWESOME! Including very comfortable seating with tables and a gas fire pit! This is hands down one of the best hotels we have stayed in: all this and budget friendly, too! We would recommend this hotel without question if you are going to be in the Columbus area!

, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus, Ga for your most recent stay. We greatly appreciate your business and value your opinions. I am glad to hear that you have a great stay. Once again, Thank you for choosing us and we do hope to see you again in the near future. J. Mark Fetner General Manager

"We enjoyed our stay"

5
07/11/2016

We were in town for military graduation. Stayed 4 nights. Excellent nightly rate, hotel desk staff polite and professional. Breakfast choices typical of continental style, waffles best choice by far. Comfortable beds and pillows. Close to new shopping, dining area of Columbus . Located close to roads that lead to base, downtown, Riverwalk, museums. Great experience, nice hotel. Thank you.

, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus for your most recent stay. We greatly appreciate your business and value your opinions. I am glad to hear your great comments regarding your stay. Once again, Thank you and we do hope to see you again in the very near future. J. Mark Fetner General Manager

"Nice Hotel"

5
06/11/2016

The employees were friendly the lobby and room was very nice grounds were clean was not impressed with the breakfast no meat coffee was not good did like the shower there was no tub which we do not use we would stay there again

, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for choosing Best Western Plus, Columbus, Ga. for your most recent stay. We greatly appreciate your business and value your opinions. Once again, Thank you and we do hope to see you again in the very near future. J. Mark Fetner General Manager

"Bad experience"

2
01/11/2016

When I made this reservation I asked for early check in. I was told all I had to do is call the office and they could get that for me! I was not able to check in until after 3 pm! We were very tired from driving 10 hours to this hotel! Once we finally got in, they did not have any extra toiletries like they advertised! Then I forgot my favorite pillow in the room and I was told they did not find the pillow in the room! We were very disappointed in our stay! We only stayed one nite, we stayed some where else the following night!

Ramhotels, Customer Service at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Dear Janie, We are very sorry for early check in during your stay last week. Our hotel does a very great job of providing best accomodations in the area, and sometimes it takes a bit longer time to clean rooms then desired. However we do stand behind our commitment to get you checked in before 3:00PM posted check in time. As a courtesy if we do have a room available, we are more then happy to provide the room as early as possible. I would also like to apologize for not having ample supplies of extra toiletries. We do have all of these items in our lobby suite shop store and also provide them by request. I'll make sure that we stock up on these items again. I hope you can give us another opportunity in future to be your home away from home. Thank you, Matt

"Great stay"

5
31/10/2016

You will not be disappointed. great service. Great breakfast. Great comfort. Great deal. Close to the strip mall and IMAX, blowing and much much more. Use UBER to get around. That to is a great service to the city of Columbus Ga

"service"

5
30/10/2016

Tara at the front desk was awesome. we are not from the area and she went out of her way for us to find spots of interest. She seemed to always be at her position and Lend a hand.The maintenance person I believe his name was Jonathan was everywhere,from taking care of the pool to fixing a small problem with the shower.Very nice and professional people and hard workers whic we really appreciated.

"Would stay again "

4
30/10/2016

If you've been to another Best Western Plus location in the US, then you've been here. It freaked is out a little when we first arrived because it is identical to other hotels. Overall, we had a great experience at this Best Western Plus. The hotel staff have been very friendly and accommodating. When we checked in, I asked for a quiet room and Debra did her best to find us a room away from the groups of student athletes who were also staying here. Housekeeping is a little spotty - one day was good the other was pathetic. All together, I would stay here again.

"Good value"

4
26/10/2016

We recently stayed for 4 days, but had to make 3 separate reservations due to payment methods. The staff was very helpful in making sure I and my 3 little people could remain in the same room for our whole stay, even tho we booked under different reservations. The rooms were clean, and there was decent variety for breakfast.

"Worst Western"

2
17/10/2016

We evacuated from Matthew, showed up early, but got no respect from the woman behind the desk. We were told and accommodation would be made to an early arrival, but the woman at the desk said nothing would be available until 3 o'clock. We saw her turning other people down. This was an emotional time. Loud raucous music was being played in the lobby. We requested it be turned down while we waited 3 hours for a room. We were told it was policy of best Western to keep the volume loud. We were tired and sad about the hurricane bearing down on us, so the impersonal reception we received was upsetting. The mattresses and the breakfast were weak. We would have gladly paid more for a more receptive admittance.

Ramhotels, Director of Operations at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Dear Jenn, I would like to sincere apologize for the experience you had at our hotel during check in time. Please know that is not the norm of how we conduct business and we will take this incident to learn and improve for our future guests. It was an unfortunate event of having to evacuate because of the hurricane and i am disappointed that we did not make you feel at ease and be the home away from home for you. We tried our very best to accommodate the heavy demand of rooms from the hurricane and did not plan to staff accordingly. That is our fault and assure you in future, we'll take more precautionary measures and ready to welcome our friends in time of needs. Sincerely, Matt Patel

"always satisfied"

5
14/09/2016

Less than a week apart staying at a Best Western. Hotel was rate very affordable, staff very accommodating and friendly. Room was very clean and the bed so comfortable. Loved the outdoor seating. Would highly recommend staying there if in the area.

Jay P, Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so much for the great review. We are a terrific new option for lodging in Columbus., GA. Please come back and visit us again when you are in our area.

"Perfection on a Budget"

5
04/09/2016

We were in Columbus for our sons graduation from Basic Training at Fort Benning. I don't normally stay at Best Western but this one had good reviews and I got a fantastic rate. Best Western Columbus - Fort Benning did not disappoint! We were greeted by a very helpful desk agent. My wife half-jokingly asked if he had a lint roller and although there wasn't one at the desk, he went to his car and got one of his own for her to use. Wow! Talk about great service! Our room was beautiful and spotless, it even smelled clean! Everything was new and nice. No peeling wallpaper or dingy furniture or poorly installed shower heads like so many other places have. The TV offered so many channels, instead of the typical 15-20 that most places give you, and they were offered in standard or high def! Breakfast in the lobby was pretty much the usual standard fare, not bad but not great, It would have been nice if it was better stocked when three college soccer teams came down for breakfast on Saturday morning. But all in all, I really can't complain. This was easily the best value in a hotel stay that I have ever had. If we're ever down to Fort Benning again (our son hopes we never have to. lol), we will definitely stay here again.

Amy J, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so very much for taking the time to post your review. I am so glad to hear that my staff continues to go above & beyond the call of service which helped make your stay here amazing. We hope to have you back if the need arises however if not, please extend a warm thank you to your son for his service to our country. Thank you again for your review.

"Great stay"

5
03/09/2016

Came for Turning Blue ceremony and graduation from Fort Benning. Very clean and maintained property. Found no defects or noticed any thing in disrepair or unclean. Very friendly staff. Breakfast was more than the cold normal fare. Would definitely book again.

Amy J, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so very much for taking the time to post your feedback. It means a great deal to myself and my team to know that you had a great experience while staying here with us. We look forward to having you back! Please let me know if there is anything else that I can assist you with!!

"Birthday Bash going on for hours till after 2 a.m."

2
27/08/2016

I know the hotel can't tell which of it's guests will be loud, but I spent nearly 3 hours next door to a bunch of loud birthday bash 20 somethings slamming doors, talking loud, and I kept thinking after 1 a.m. it should quiet down. By 1:30 or later I called the front desk to complain. She promptly told them to be quiet. They did quiet down, but still talked loud for that late at night. I got maybe 3 hours of sleep. So much for my much anticipated Plus Hotel night.

Amy J, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to post your review. We take all feedback seriously and I regret that we were not able to exceed your expectations while staying here with us. We sincerely apologize for the disturbance and upon your next stay I can assure you a restful night! Please feel free to contact me directly at 706.507.111 or [email protected]

"Ft benning "

5
24/08/2016

Awesome place. Clean , nice people, good breakfast and the pool was very clean too. Easy access to everything, shopping, gas, movies, lots of restaurants. Ft Benning only 20 minutes away. Freeway access easy. Just a really nice place and better than others I knew stated elsewhere.

Amy J, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so very much for your amazing review of our great hotel. We are so glad that you were able to see & enjoy all of the wonderful benefits of staying here with us at the Best Western Plus Columbus/Ft. Benning! I hope that you will choose to stay with us again the next time you are in town. Please let me know if there is anything that I can do for you!

"Execellent"

5
15/08/2016

My grandaughter and i went to see my grandsons turning blue ceremony at Ft benning the staff was the kindest wanted to if they good do anything for us. The housekeeping staff was amazing the front desk employees wanted to make sure we were happy. The breakfast was good nice quiet place very clean close to interstate but heard very little noise would stay there anytime we are in Ga

Amy J, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so very much for taking the time to write your review. We pride ourselves on exceptional customer service as well as ensuring our guests have an amazing experience while here in our beautiful area! Please come back and stay with us again if you are ever in Columbus/Ft. Benning again! And also pass along our appreciation to your grandson for his service to our country.

"I did not get my wakeup call."

1
09/08/2016

The phone didn't work so I didnt get my wakeup call. It was too late to take a shower or get the breakfast. I was over an hour late for my surgery appointment. They did not have any chargers available for my cell phone. The pool was out of order. The room and gym were clean.

Amy J, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for taking the time to post your review online. While we strive to ensure all guests receive exceptional care while staying with us, unfortunate system errors can occur. Please know that through surveys such as yours we can continue to improve our services and possibly schedule different maintenance times on our amenities to guarantee a positive guest experience. Please feel free to reach out to me at any time if you should need anything else.

"BW+ Ft Benning"

4
09/08/2016

The staff at this hotel really makes the stay enjoyable. Always friendly and smiling. Willing to help with anything needed. The location is good, convenient, and feels safe. The rooms are clean and up to date.

Amy J, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so very much for taking the time to write your survey. We truly appreciate those guests that value our dedicated staff. Our commitment here at Best Western Plus is every guest, every time...I am so glad that you had a great experience while staying here with us. Please come back and see us again soon!

"Super nice"

5
02/08/2016

This was the cleanest motel I have ever been in. Beds were so comfy and the staff was AWESOME!!! Cannot say anything negative, it was great. Will stay there again if I'm ever back in Columbus. Very, very, very nice.

Amy J, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you Thank you Thank you for taking the time to write your survey. I truly hope that you will be back in the area again and stay with us soon. It was our pleasure to serve you and we hope that we can give you the same exceptional guest experience once again.

"weekend git-away"

5
25/07/2016

This is a nice, new clean motel...no pet odors....no smoking odors. Great location for food and shopping. We only stayed 2 days,and it was very clean and modernized. We love pets, but do not like the smell of dogs so we really like the no pets idea.

Amy J, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so very much for taking the time to write your review. I am so glad to hear that we were able to meet all of your needs and that our policies made your stay even greater. I trust that next time you guys are in the area we will be able to accommodate you once again.

"Great staff"

5
17/07/2016

This hotel is very comfortable for the price. This was our first time with best Western and I have to say I was surprised. I believe it is newly remodeled and the room was nice. Quiet and clean. Each morning there was sausage links, scrambled eggs,oatmeal,cereal pastries and you can make waffles for the free breakfast. The pool wasn't working while we were there but it did reopen the day we left out. There are lots of restaurants nearby and there's a stars n stripes right up the road which was great for the kids when it rained. Close to downtown (uptown?) also. Best part of the stay was the staff. They were the best of any hotel we've stayed at :) great job guys.

Ramhotels, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so very much for taking time out of your day to post a review for us here at the Best Western Plus Columbus/Ft. Benning. We take pride in out commitment..Every guest, Every time...Clean, comfortable & caring! Thank you so much for taking notice of this fact. I trust that next time you are in the area, you will choose to stay with us once again! Your feedback is greatly important to us and we hope we can continue to give this same service to our future guests! Sincerely, Amy Jenkins, General Manager

"Great Stay!!!"

5
07/07/2016

This hotel was remodeled in 2016. Staff is friendly, carpet and rooms are clean which makes for a great stay. Staff did a great job of checking in. Rooms have new carpet, new title. Smells clean and fresh. They provide a check in complimentary water and lemon water to refresh you from a long hot drive. Best stay is at Best Western Plus, Columbus, GA.

Ramhotels, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so very much for your amazing review. We take pride in our jobs and our hotel...I appreciate guests that can see this fact shine through. I am glad to hear that your stay was wonderful. Please come back to see us again soon!! Sincerely, Amy Jenkins, General Manager Best Western Plus Columbus/Ft. Benning

"Great experience"

5
01/07/2016

Room looked, smelled and felt clean. Shower kept a constant hot water (30+mins shower). Bed was comfortable, woke up rested without body aches. Good quality mattress. Nice setting and beautifully decorated. Loved the chaise in the 1 King room. Could not have asked for a better experience. Good place for a newly wed couple or a couple just wanting to take a break from kids and have a romantic night in the town (like us). Quiet and easy check in and check out. Friendly staff.

Ramhotels, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so very much for your amazing review. As a General Manager I take pride at this hotel and to see your review made my day!! My team and I strive each day in hopes that all of our guests have this same experience. Please come back to see us next time you are in beautiful Columbus! Sincerely, Amy Jenkins, General Manager Best Western Plus Columbus/Ft. Benning

"Great place to stay"

5
30/06/2016

Great place to stay. Very comfortable and the people are amazingly friendly and accommodating. Pool was clean and available with tables and chairs to sit. We loved it there. We used the local pc to check in at the airport. Everything worked great, AC bathroom etc. I recommend this to anyone who wants a nice place to stay. There are many take out food places nearby, Texas Roadhouse had great food and was .3 miles away.

Ramhotels, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you so very much for your review. My team and I take great pride in our work and I truly appreciate the fact, you saw that during your stay . Please let us know if we can accommodate you again in the future, we would love to have you back! Sincerely, Amy Jenkins, General Manager Best Western Plus Columbus/Ft. Benning

"Fort Benning Graduation"

5
24/06/2016

We were very pleased with this hotel, it is excellent. The only thing that we did not like was that per the hotel website, it stated that it had a restrauant/bar, but on check in, it was removed on the renovation.

Ramhotels, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
First, I would like to take this opportunity to thank you for choosing the Best Western Plus Columbus/Ft. Benning! I am so glad to hear that you found our hotel to be an excellent choice. I do apologize that our site had not been updated before your arrival, I will be sure that this issue is resolved immediately. If you are back in Columbus, please come stay with us again! Thank you, Amy Jenkins, GM

"Like a brand new facility with complete renovation."

5
16/06/2016

This place costs significantly less than a "suites" type hotel that is the current rage, but the amenities and attention to detail probably make it a much better overall value... especially if just for an overnight stay or if on a short business trip. Extremely comfortable bed but pillows could use an upgrade (one type does not satisfy all). Very nice bathroom with large walk-in shower and high-end comfy towels. Very clean and sharp facility without going crazy on the boutique decor. Friendly and helpful staff. Impressed how comfortable they made the common areas on the ground floor... check out the seating area outside the dining room on the back side of the hotel. I was shocked to hear that it wasn't a new facility because the renovation was so complete... looks like nothing was left untouched.

Ramhotels, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Thank you for your review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at the hotel. Sincerely, Amy Jenkins, General Manager BEST WESTERN Plus Columbus Ft. Benning

"Very Nice Property, But It Needs More Staff"

3
30/05/2016

Our stay at the Best Western Plus was for a soccer tournament over Memorial Day Weekend. Upon arrival, I was pleasantly surprised that the property had recently been renovated. The public areas were very nice. Our room was brand new and very clean. The employees could not have been more pleasant. Now for the negatives...the hotel is understaffed. Our rate included breakfast, when you have 3 soccer teams staying at the hotel you need to be fully equipped. Each morning they ran out of plates, silverware, bowls, food, juice, etc. The woman working the front desk had to help the woman in the kitchen, they could not keep up. When we returned to the hotel after our game, our room had not been cleaned, no new towels, no shampoo, nothing. I did not complain knowing they were understaffed. The next morning, I asked the cleaning person on our hall nicely if she could clean our room and provide fresh towels, she said she would. When we returned that afternoon the room was not clean and I had no fresh towels. This is a very nice property, the new owner needs to hire more staff.

Ramhotels, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
Maysie, Thank you so very much for your review online. I do apologize for our hotel being understaffed during your stay. We are working to hire the right people here at the Best Western Plus Columbus/Ft. Benning so circumstances as this will not affect any future guests. We truly enjoyed having all of you here throughout the holiday weekend and look forward to accommodating you all again next year. Please let me know if there is anything else that I can address for you! In service, Amy Jenkins, General Manager Best Western Plus Columbus/Ft. Benning, GA

"Interesting..."

4
21/05/2016

We came into town for a graduation & wanted to stay in a decent part of town. The hotel itself is fine, unfortunately the A/C wasn't. It went out in the middle of our stay- in early September. When I went out to speak to the receptionist about it- she said there was nothing that could be done until the next day. The A/C was fixed, however it was very short-lived. By that evening- it had gone out again. We left the next day, so when I returned home, I sent an email to corporate and they refunded me for one (1) night's stay. The manager contacted me as well, seeming a little annoyed that we weren't given a new room when the A/C when out. Its not a bad hotel in the least, and the manager was on it when she found out about the A/C issue. Just be prepared for crappy A/C- the rest of your stay here should be fine. I'd go back, just not in the summer!

Ramhotels, General Manager at BEST WESTERN Plus Columbus/ Ft. Benning, responded to this review
I truly appreciate your candor in your review of our hotel, however I do apologize for the issue during your stay here at the Best Western Plus Columbus/Ft. Benning. I trust that you will be back to visit us again soon and I can assure you will have provided preventative maintenance on all electrical equipment in the guest rooms to ensure that this will not affect future guests. Thank you again for your words and I hope that we see you again soon! In service, Amy Jenkins, General Manager Best Western Plus Columbus/Ft. Benning

"over priced"

1
21/04/2016

This is the first time at a Wyndham Garden. When we arrived, it is in the middle of a renovation. NO breakfast, NO pool, and NO work out room. The amenities aren't there. We booked 2 months ahead. when we arrived at the front desk the DUD told us he didn't know how we got a reservation because they didn't take any third party over the net. I told him I made these 2 months ago, he said that's how you got one. then he proceeded to tell me no food or anything else. At $108 a night. RIP OFF. motel 6 has a breakfast and lower prices. the only way I could cancel is to go back to the third party because they don't do cancelations here. the third party is TripAdvisor. I WILL NEVER USE THEM AGAIIN.

"I will not be coming back"

1
20/02/2016

When my colleagues and I arrived, we were overwhelmed with happiness by the front desk. That's where the pleasant experience ends. In our first room, not only did our fan in the bathroom not work; moreover, the TV did not operate correctly either. After being moved to another room across the hall, we discovered that there were faulty light fixtures. It doesn't end there. We were all abruptly awoken at 8am by loud hammering sounds reverberating through the walls from above us that continued for quite some time. After finally getting back to sleep, the fire alarm went off and on from 9:30am to 11:00am. All in all, from the estimated 50 hotels I've visited, I am convinced that this is by far the worst experience I will ever have.