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SureStay Plus Hotel by Best Western Chula Vista West, Chula Vista

778 Broadway, 91910-5329, Chula Vista, United States - Siehe auf einer Karte
SureStay Plus Hotel by Best Western Chula Vista West - Gaestezimmer Das SureStay Plus Hotel by Best Western Chula Vista West ist ideal in Chula Vista Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das SureStay Plus Hotel by Best Western Chula Vista West in Chula Vista, Kalifornien, befindet sich in günstiger Lage in San Diegos South Bay an Interstate 5 und Broadway. Besuchen Sie uns und genießen Sie die vielfältige Ausstattung unserer Anlage. Unser Hotel in Chula Vista bietet konkurrenzfähige Preise nur wenige Minuten entfernt von allen Attraktionen in San Diegos South Bay, z.  B. Stadtzentrum, Kongresszentrum und internationaler Flughafen von San Diego. In der Nähe unseres Nichtraucherhotels in Chula Vista finden Sie eine Fülle an weiteren örtlichen Sehenswürdigkeiten, Aktivitäten und Attraktionen, u.  a. Silver Strand State Beach, Las Americas Premium Outlets, Tijuana, Mexiko, San Diego Zoo/Balboa Park und Seaworld® San Diego. Erholen Sie sich in unseren komfortablen und geräumigen Zimmern und lassen Sie sich von unserem freundlichen mehrsprachigen Personal verwöhnen. Genießen Sie unser kostenloses komplettes warmes Frühstück mit warmen Eiern und Würstchen, Müsli und Cornflakes, Obst, Joghurt, Saft und Kaffee. Wir sind stolz, unseren Gästen ein hervorragendes Preis-Leistungs-Verhältnis für all ihre Wünsche bieten zu können. Buchen Sie noch heute Ihren Luxusaufenthalt in unser Hotel in Chula Vista und freuen Sie sich auf unser Angebot!

SureStay Plus

Hotel by Best Western Chula Vista West

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Vorteile des Hotels

  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Gebildet aus de 81 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
52
Sehr gut
4
Befriedigend
4
Mangelhaft
6
Ungenügend
15
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
8
Familie Familie
12
Geschäfts-<br>reisende Geschäfts-
reisende
14
Paare Paare
17
Reisen mit Freunden Reisen mit Freunden
4
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Amazing location"

5
User 04/05/2022

Raju at the front desk was very helpful I was able too grab a room on short notice with no problems made my check in very fast and smooth that made my night very much better couldn't have asked for better costumer service definitely will be staying here again .

"Don't stay here!"

1
User 23/04/2022

Do you want your socks and feet to turn black because the carpet is extremely dirty and sticky? Then, go ahead and stay. Do you want water all over the bathroom because they can't put a shower curtain rob up correctly? Then go ahead and stay. Do you want solid internet and TV? Then run away and stay at a different hotel. This place is gross, disgusting, sticky, dirty, loud, and a waste of your money!

Akshay Aswani, General Manager at SureStay Plus Hotel By Best Western Chula Vista West, responded to this review
Dear April Ju, Thank you for completing the survey regarding your recent stay at our property. We are sorry that you had such an experience. Our reviews reflect the true image of our property and services. Our representatives are welcoming and happy to help with any situation, whenever a guest requests. If you would have brought this to our attention during your stay, we would have gone miles and beyond to make your stay convenient and comfortable. Sometimes, guests add or remove gaming or entertainment consoles and modify the settings, so the T.V and Internet device has to be reprogrammed in the room. We had our carpet cleaned professionally for the entire property from 04-19-22 through 04/20/22, surprisingly during your stay. Probably, that could be the reason to have some dampness while it was moist. We understand that we receive guests from across the states and country, and there is not "a one fix for all. However", Southern California, especially Chula Vista Area is heavily influenced with Hispanic and Latino culture, Thus our provision has a mindful region specific meal to provide our guests with local zestful taste and a special experience of a kind. Breakfast sandwich is too common to be in a household, and unrealistic in an economy hotel. We are trying to follow the strict CDC policies, local guidelines and performing our best to keep us from the highly contagious and damaging newer variants as much as we can for the health and safety of our employees and all the guests, thus we are serving grab and go breakfast that can be picked up from 6:00-9:00 am at this time yet again. Grab & Go Breakfast has at least 4 of the following industry leading items to replicate the regular full size breakfast: 7 oz Burrito, 5 oz Yogurt, Danish Bread/Pastry, Fruit & nut oats granola Bar, 12 oz Fruit Juice, Fruit, boiled Eggs, Coffee. The rates during the summer time are on the higher side of the spectrum, especially when the entire city is sold-out, guests are advised to book in advance to enjoy the benefits of lower prices. While analyzing, the expectations must be proportional to the brand tier, and the price paid compared to the competitors on the same day. Our prices were 30% cheaper than similar properties in our area for those dates to provide a better stay to our lovely guests and rewards members like you. SureStay Plus is an economy hotel offering by Best Western. Best Western also has premium and luxurious properties that offer additional amenities, and higher quality that comes in a wonderful package for an upper price point. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel's services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests' stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If we can provide any assistance, please don't hesitate to contact us directly at 619-271-9554. Sincerely, Management SureStay Plus Hotel by Best Western Chula Vista West

"Not a typical Best Western (This one is more like MOTEL 6 or SUPER 8)"

2
nousername1157, Phoenix, Arizona 22/04/2022

PROS: The only good thing about hotel is helpful, polite and courteous front desk people. We stayed for 4 nights and talked with 3 different front desk people. All of them are good. CONS: To go breakfast in brown bag. Even milk is not provided. Quality of building is very poor. Feels like cheapo MOTEL. Price was not much cheaper than other hotels. Even though I booked at Best Western site, they charge me $5.47 extra PER ROOM PER NIGHT. Luckily I noticed them on the final bill during checkout and asked them to revert it. Practice like this of sneaking small charge will prevent me and others to stay here again. Just for few dollars, you are loosing guest for future. Need to improve your mentality here.

Akshay Aswani, General Manager at SureStay Plus Hotel By Best Western Chula Vista West, responded to this review
Dear Patel Bhavin, Thank you for completing the survey regarding your recent stay at our property. Grab & Go Breakfast has at least 4 of the following industry leading items to replicate the regular full size breakfast: 7 oz Burrito, 5 oz Yogurt, Danish Bread/Pastry, Fruit & nut oats granola Bar, 12 oz Fruit Juice, Fruit, boiled Eggs, Coffee. We understand that we receive guests from across the states and country, and there is not "a one fix for all. However, Southern California, especially Chula Vista Area is heavily influenced with Hispanic and Latino culture, Thus our provision has a mindful region specific meal to provide our guests with local zestful taste and a special experience of a kind. Expecting anything over this would be unrealistic in an economy hotel. We are trying to follow the strict CDC policies, guidelines and performing our best to keep us from the highly contagious and damaging Delta variant as much as we can for the health and safety of our employees and all the guests, thus we are serving grab and go breakfast that can be picked up from 6:00-9:00 am at this time yet again. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6192719554. Sincerely, Management SureStay Plus Hotel by Best Western Chula Vista West

"Acceptable"

3
User 22/03/2022

Location was in a bit of rough area but no disturbances in the night and relatively quiet. Room was clean had an offputting disinfectant smell. Front desk staff was polite. Hot breakfast very misleading but breakfast was provided in a paper bag containing- a gogurt (room temp) frozen burrito (beef & bean/ bean & cheese) nature valley bar and packaged pastry. Odd thing was walking down to breakfast we smelled hash browns but discovered it was front desk staff eating his own breakfast lol.

"Good Value with Pleasant Customer Service"

5
Olivatraveller, San Diego, California 10/02/2022

I stayed at this hotel for two nights. What I liked was that the front desk clerk had no problem matching the lower price online! I requested a quiet, non-smoking room. I liked that there was plenty of free parking and free wifi. The grab and go breakfast was ok. The staff very pleasant and accommodating. For the price, location and customer service I recommend this hotel. If you want high end you need to go elsewhere like Hyatt or Marriott.

"this is your kind of place if:"

1
User 06/02/2022

you like highway noise in the room, somebody's hair in your bath towels and showers leaking so you can hear it even with bathroom door closed. Also homeless people on a parking lot. Very mediocre place.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Freedom202883z, We are sorry that you had such an experience. Our reviews reflect the true image of our property and services. Our representatives are welcoming and happy to help with any situation, whenever a guest requests. Should you have requested it, our staff would have definitely accommodated your requests. While we do not have control over the surrounding areas or the public streets, our employees do take rounds of the entire property every hour to ensure a smooth, safe, and secure running of our hotel. Thank you for letting us know about this concern of yours. Your feedback helps us improve our services. We have acknowledged this issue, and hope to resolve it promptly and accurately. We value your partnership and appreciate your support and cooperation.. I hope that you will understand and provide us with another chance to welcome you with a superior guest experience. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Odor"

2
User 03/01/2022

My trip to chula vista, was to visit my relative, for two days, I did search for place to stay near that are, I found this hotel only to stay for one terrible night. This location has horrible odor, needs more cleanliness, need new floor,. I won't return to this location.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Guest, Thank you for letting us know about this concern of yours. Your feedback helps us improve our services. We have acknowledged this issue, and hope to resolve it promptly and accurately. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Mr.Mendez"

5
User 16/12/2021

I've very happy with there service and quite area.most very everything close by walking distance. Raju always give a good smile make you feel at home.that's how a hotel business should run.I've been to others they always give me a bad mood. That's why I recommend to stay here. Thank you Raju see you next week.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Mr. Mendez, Thankyou for taking time to write your comments and appreciation. We always welcome feedback from our valued guests to help us maintain and improve our product and services. It gives us great pleasure in knowing that you had an enjoyable stay. Thank you for choosing SureStay Plus by Best Western. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Sure Stay Plus Chula Vista"

5
L2006FFthomasj, Guadalajara, Mexico 09/12/2021

This Best Western property was perfect for my needs. It was perfectly located for my needs. The staff were professional, friendly and always helpful. Located in the central Chula Vista area near buses and the San Diego blue line trolley.

"Do Not Book Online"

1
Jawstart, Ontario, California 30/11/2021

I booked my stay online but had to reschedule do to my son getting ill. Orginally for $99 per night. I wanted to cancel but I was told I couldnt. My only option was to rebooked. When they booked my visit they changed my rate to $199 for the night when the going rate was $89 per night. The manager onsite wouldnt rerate me or refund me the difference. I called BestWestern and they said they dont have access to billing and its up the manager and to persue other avenues. I'm disapointed in SureStay by BestWestern for charging their customers 100% more for booking online and having to reschedule them into paying $100 more for a room that is being sold to walk ins for $89. My BestWestern Claim number is CR407025.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Maribel Lara, We know that it's frustrating when things are incomprehensible and we are sorry that you couldn't recall the details or calculate appropriately. Based on your request, we favored you by rescheduling your non-cancelable stay twice! You voluntarily picked the dates that were blackout nights due to thanksgiving holiday when the reservations are non-refundable and non-cancelable. You agreed to the new prices both times that were significantly higher than the regular day reservations. You could have selected a regular day to reschedule if you wanted the prices to stay lower. Moreover, you had two vehicles and we informed you that if you chose to park both at our property it would cost $20.00 for the extra vehicle and you agreed. It's a 50 room Hotel and we can only have 1 parking assigned per room. On such busiest nights of the year, we can't risk assigning more than 1. To make things easier for the wonderful guest that you are, additionally, we reduced your deposit from $100.00 to $50.00. This is us being more than transparent since the beginning. We hope that you will understand. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West

"Wonderful Staff"

5
User 19/11/2021

Everyone at the hotel was very friendly and helpful, Housekeeper we're really good , most importantly the thing that we liked the most was the location all the restaurant were close by and also hotel was very close to marina parkway and loved the 7 eleven next door

"Renovation at house"

5
linb457, Chula Vista, California 18/11/2021

Staff here is wonderful they go beyond a mile to help and ensure you have a wonderful stay, I would give 10/10 to the hotel staff. The rooms are really really clean and housekeeping staff is always smiling. If given chance I will definitely stay here in future

"Do not give them your credit card if your using CLC"

1
vmcglothlin1, Needles, California 18/11/2021

Stayed for business using my corporate lodging card. Was quoted $89 a night and was charged $119.00 a night. Required to give credit card for incidentals and they charged the entire stay to my credit card making me pay for the stay, not the company on the corporate lodging card.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Guest, Thank you for choosing SureStay Plus By Best Western, Chula Vista for your accommodations. I apologize that you had such a negative experience during your stay. I appreciate you taking the time to give us your feedback. If you would like to contact me directly at gm@surestaypluscvwest.com. I would like to have a chance to make it right!. I hope to hear from you! Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Super Clean"

5
User 10/11/2021

After staying at this place I felt the hotels can be too clean The room and restroom was so clean that I felt I was first one who stayed in that room and nobody stayed there before, it was very quite and staff was really helpful

"Awesome place"

5
User 08/11/2021

This place turned out to be really good after renovations . The rooms were really clean and smelled really good. The front desk and housekeeping staff did really god job in all the aspects. Also, very well lit place at night and ample of parking.

"Clean and quiet"

4
missanna26, Littleton, Colorado 07/11/2021

Overall it was a good stay. They did offer breakfast and the hotel was extremely clean and quiet. We stayed for almost a week and never heard anything other than the occasional traffic. Stay was very polite and accommodating

"Watch out for the sneaky fees!"

1
Dghelm1220, San Diego, California 30/10/2021

Typically I have no problems with BWs. But what has happen to cetain properties in San Diego make me want to rescend my membership. I booked for one night at a rate. Got to the hotel to find that there was a 50 dollar hold and a 5.46 'hotel fee' not mentioned on the website. I inquired about said fee and the gentleman became aggrevated and stated 'All Best Westerns charge a 100 dollar deposit but we are actually being kind and doing 50...' As if he is doing me some kind of favor. By the way this is not true as Marina charges 15 and the last stay in El Cajon I wasnt charged. Then I inquired about the service charge and he became more upset and stated ' Fine, Ill just lose my job by removing it!' Anyhow, room was overdeodorized, half the channels didnt work and there were stains on the curtain and chair but at that point I just gave up.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Donald Helm, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. An incidental is a security deposit that is returned on checkout, and is mandatory to check-in to prevent the unforeseen damages due to accidents to safeguard the property. For the room charges, you paid the exact amount that you saw online. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 6192719554. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista

"Would not recommend or stay here again"

2
northsouthq, Truth or Consequences, New Mexico 25/10/2021

We arrived Saturday at 3pm for an event that evening in Chula Vista. Our room was not ready. Other people attending the same event arrived same time we did, and no rooms were ready for us. We were not allowed restroom facilities either during the hour we waited to get to our rooms. Staff was rude and condescending. Our room had only 2 towels and no extra toilet paper. Management admitted that they weren't ready for us and that was evident, but they did not apologize. Acted like they would rather we were someplace else. Later in the evening staff was rude when we returned from our event. I am used to being treated like a guest, not an intruder or a criminal. There was an ironing board in our room but nothing in the way of closet or hangers. The room was clean though, and beds were comfortable. Wifi worked well. ADA facilities are not up to code though, and corporate will be contacted. I would not recommend this hotel.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Northsouthq, Thank you for letting us know about this concern of yours. Your feedback helps us improve our services. We have acknowledged this issue, and hope to resolve it promptly and accurately. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Worst hotel you could ever stay in"

1
ragains, Chula Vista, California 25/10/2021

Over charge for rooms, charged a service fee for no reason. Was told if you requested anything a bottom floor a extra towel you would get charged a service fee. Do not go here. I would not send my worst enemy to stay in this hotel. They will only talk to you through a night window and less it is check-in time or time for breakfast they will not allow you in the building. There was no breakfast of any kind. Was not even offered a bag breakfast. Coffee was lukewarm at its best. Only offered powdered creamer also. Was checked into this hotel to stay for two weeks me and another couple traveling for business together. They after two nights because they arrived before me and me for one night of each of our two weeks days, moved out as quick as we could

"I love this place"

5
User 24/10/2021

I love this motel wouldnt want to stay anywhere else great staff plus i feel safe when there never have to worry about my car or myself when staying there clean rooms comfortable beds good housekeeping friendly employees just all around great place would recomend to everyone its also close to everything

"Really enjoyed my stay at this Best Western Hotel for 4 days; Very satisfied A+++"

5
User 09/10/2021

Excellent hotel and service. I stayed for about 4 days recently and I really enjoyed my hotel experience (the room was very clean); overall, I will be coming back soon. Keep up the great service that this best western hotel service provides in Chula Vista. Blessings.

"Nice service"

5
User 26/09/2021

Front desk was really accommodating. They were extra friendly and provided everything we needed. Zack was cool as he was there both for our check in and check out. He was attentive and prompt with answering my questions and getting us towels and ironing board. Without his quickness I would have been looking toe-up from the flo-up and late for church! Thanks Zack!

"Good value for money"

4
User 04/09/2021

Stayed there for 2 nights in a queen room. Everything was clean and tidy and the stuff were very kind. The only downside was a strong smell everytime we entered the room, but it was gone after we opened the window.

"Sure Stay ?"

2
User 22/07/2021

Sure, I stayed. Gladly not for long. Postage stamp property in marginal location struggling mightily to justify its $130/night fee. I try to keep my expectations lowered when traveling but the coup de grace for me was a Covid breakfast buffet bag delivered with a frozen solid vending machine Burrito and yogurt to eat with no utensils. It's the little things folks.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Thank you dear guest, We always welcome feedback from our valued guests to help us maintain and improve our product and services. We are looking into this issue and hope to resolve it promptly and accurately. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Family"

5
User 21/07/2021

I have been staying here for a while now lol it's been great staying here at the sure stay The staff are wonderful people, Akshay the Manager has been giving me a really good price on the room. Zach & Sam is very kind friendly and helpful. Very clean and comfortable rooms, the best is everything is near by Mexican restaurants 7-Eleven, gas stations, and so much more I highly recommend this hotel. Thank you guys so much everything.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Guest, Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for your kind words and we look forward to seeing you again. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Horror show"

1
debbiefink, Saint Louis, Missouri 18/07/2021

This was the worst Best Western I've ever stayed in. No breakfast, mold on the shower wall, no water pressure and scratchy linens. And the price was outrageous! When in Chula Vista stay anywhere else.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Debbie, Thank you for letting us know about this. Your feedback helps us get better. We have acknowledged this issue, and hope to resolve it at the earliest on high priority. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Stay at your own risk"

1
User 16/07/2021

My stay here was awful. There was a used douche in the bathroom. Shady people hanging around. Couple fighting in room next door all night. I couldn't reach front desk. I did not feel safe here at all.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Smashton5, Thank you for letting us know about this concern of yours. Your feedback helps us improve our services. We have acknowledged this issue, and hope to resolve it promptly and accurately. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Enjoying the holidays"

5
User 03/07/2021

I love staying at the sure stay. The staff are wonderful people, the hotels amenities are great, and it is a safe environment compared to a lot of other places. Thanks for taking care of us and thanks a lot Zac.

"One of the cleanest hotel in Chula Vista"

5
788lourdesr, Anaheim, California 08/06/2021

The hotel is very very clean and the customer service is very great one of the best location in Chula Vista way better than other hotels in the area in terms of cleanliness and safety Hotel pool is Crystal Clean

"Painters worked through the night, talking and painting in front of my door. At one point I looked over and it was 3:30."

1
Visparity, Chico, California 30/05/2021

Why would they hire painters to work at night at a hotel? They did not even have coffee in the morning after that. There was other noise before the painters even arrived. I have never experienced that level of noise in a hotel. They put us on the corner overlooking the pool on the second floor. The door was taped off in the morning, I guess the painters did not finish.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Guest, Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to 6192719554 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance!

"One of the best hotels in Chula Vista"

5
User 23/05/2021

We always stay here for work purpose, one of the cleanest and safest hotel in Chula Vista. Hotel staff is very kind and helpful in all the aspects. Most importantly it is close to the Mexican Restaurant and 7 eleven. Zach went a step ahead to make sure we have a wonderful stay.

":/"

1
User 24/04/2021

Is a nice location in the pictures but it gets bad at night they need to start kicking random people off there parking rooms where 4/10 people at the front desk are 11/10 and beads are 11/10 oh rm 314

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Guest, Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately

"Perfect hotel for San Diego visit"

5
User 23/04/2021

I have been staying here for over a week because I had RV problems. It's not often I rate business 5 star, so here's my opinion. Safe area, clean and comfortable room, lots of restaurant and close to I5. The most important thing, the staff are awesome. Thanks for making our stay enjoyable.

"Safety issue!!!! NOT up to Best Western standards!"

1
leila n, Nouakchott, Mauritania 09/04/2021

No fire alarm in room it was a parent and has been taken out ! Needs work, Iron / iron holder attach very high on wall, no ironing board. Hairdryer holder attached to wall no hairdryer. Toilet seat crooked very uncomfortable. Very loud banging screaming by others until 2:30 and then again at 3:30 and then apparently no manager on site. NO breakfast of any kind offered blamed on Covid other Best Western properties offer a bag and go which includes fruit some kind of a breakfast bar and some kind of a pastry and yogurt. For $100 a night I expected more

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Leila, Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to 6192719554 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, Akshay Aswani General Manager SureStay Plus Hotel by Best Western Chula Vista West.

"Favorite spot in Chula Vista"

5
User 09/03/2021

This is one of my favorite spot whenever I visit Chula Vista. The housekeeper are very friendly and so a really good job in terms of cleaning rooms. They always have a smile on their face. General manager is very polite and helpful

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Elari0m, Thank you for taking the time to share your experience with us. We are glad to note your appreciation of the hospitality offered at our hotel. I have shared your positive feedback with the entire team & they are equally pleased learning of your review

"Excellent service."

5
User 08/03/2021

It is an affordable hotel with great value. The rooms are very clean enough towels,and smells great . Management and the employees are very helpful just love to stay at sure stay a lot thank you for your hospitality. There are convenient stores nearby. transportation for buses is just a few steps from the entrance of the hotel. it's just in case you don't have a car. l feel really safe and secure at this hotel.I love that it's only a mile away from Marina Park. 40 minute drive to the border. Enough parking when you have a car. Free Wi-Fi. Very good security. The double beds are queen-size very comfortable, when you get one that is just one bed it's a king-size really comfortable.. they have iron, hair blow dryer, microwave refrigerator, a sofa, foot rest, office table and chair, enough cabinets and cloth rack and a very large TV with cable and Netflix in some of them.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear mikevI1331JT, Thank you for choosing Sure Stay Plus by Best Western, we are all delighted that you enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care. We appreciate your loyalty to our brand

"Friendly staff and excellent service"

5
User 08/03/2021

They have everything that a family would need as room amenities and features. The rooms are always immaculate. The staff accommodates to our requests. The location is close to food places. The property is very inviting and quiet. This makes it feel safe and secure. The beds are comfortable and large. There is a seven-eleven and a restaurant next door along with a couple of gas stations and laundry mat. The housekeeping service is wonderful. They ensure we are necesitated with our requests everyday. It's close to the hill crest medical facility where we visit for our routine checkups. I stay in Mexico and travel very frequently. This place has my highest recommendations for all the travellers.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
DearJason, Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again

"Wonderful Stay"

5
User 08/03/2021

I am actually a repeat customer at this hotel's the staff here very polite and helpful. They go an extra mile to ensure we have a great stay. Additionally, hotel is located at a prinelocation and is very close to everything.

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear edr, Thank you for completing the survey. It's great to know you enjoyed your stay with us. Hope to see you soon

"Very nice"

5
User 20/02/2021

Awesome two week stay very nice and clean will stay again they were professional and the stay was very nice would definitely stay again... convince to all the surrounding and close to stores and restaurants

Akshay Aswani, General Manager at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Dear Albertoe, Thank you for choosing Sure Stay Plus by Best Western, We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud and motivates us at the same time! Thank you

"FIVE STAR HOTEL!!"

5
User 19/02/2021

Best trip experience thanks to the wonderful customer service and accommodations!There is no doubt in me that I will come again to this location. The whole family will love their service by Akshay! I live this place

"Staying here after my work"

5
brorico17, San Diego, California 19/02/2021

This is one of the best hotel in Chula Vista area. I always come here on weekend from Friday to Sunday. The staff here is very helpful in all the aspects. They do everything they can to ensure you have a great stay. Location is also close to everything

"Excellent service and stay"

5
User 09/02/2021

I am a veteran and it's an honor to stay with the surestay plus hotel as they accommodate veterans with a special discount. The location is great as there is a 7-11 next doors and many places to eat around. They make sure to keep the rift-raft away and make the premise very inviting, and make the stay pleasant. The public transit is right by the sidewalk outside the entrance. This property is renovated, and the mattress is some of the most comfortable I have come across. As I am old, the general manager Akshay has been very hospitable to accomodate my necessities, and also provide concierge.

"Best customer service"

5
Onadneva, Oceanside, California 01/02/2021

When we check in, it was raining but the checking process was quick. We stayed 3 days and Front desk Ashky was very attentive throughout our stay. I was impressed with our room cleanliness. Everything is walking distance which we enjoyed. Just wish they had breakfast available but i understand due to pandemic its not being served. Will definitely stay again.

"Sure Stay Plus by Best Western"

5
User 29/01/2021

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice.I Travelled Across 14 Countries From India To USA First Time recently For My Further Studies.And I Stayed At This Place For 4 straight Days and My Experience With This Hotel is Very Good. I Will Give 5/5. Thank You.

"Not as advertised"

2
User 05/01/2021

Every time someone closed a door, turned on the shower or called to someone it could be heard. Room stank of cigarettes even though it was a nonsmoking hotel. Sheets weren't clean, tub was peeling, wall paint was peeling, carpet was very dirt. Barely slept, got up early and left. I wouldn't stay here again.

"I will come back to The SureStay"

5
saramartinez619, Chula Vista, California 26/12/2020

Thanks to Akshay for going out of his way to make us feel welcomed her everything. The rooms were very clean staff were very up to ensuring we practices COVID-19 safty. Quite place to stay close to shopping enters really enjoyed my stay

"Excellent"

5
H4095RTsergiog, Chula Vista, California 26/12/2020

Everything really was great Loved AC and the house keeping was good.At the window the worker were very helpful especially Akshay very helpful.Right here they were taking the necessary precautions with the COVID-19 that is going on.Place is very close to everything shopping centers the mall love i will keep coming here

"Amazing"

5
User 25/12/2020

Great place to stay if you are in Chula Vista very clean,quite,and close to everything and they have employees that are very prompt if you do go ask for Akshay he will guide you out alot close by Walmart shopping center it is also near chula vista mall and not that far from Las Americas outlet

"Comfortable Rooms With Ameneties"

5
User 22/11/2020

I Had a Great Stay, Will Do It Again. It is Close to The 5 Frwy, Mall And Restaurants. Chula Vista Marina is Only About 2-Mikes Away. All Rooms Have Refrigerators, Microwaves And Coffee Makers. Clean And Comfortable Beds. Im Definitely Staying Again on My Next Visit.

"Clean Rooms and Good Customer Service"

5
iamaliaha, Chula Vista, California 20/11/2020

I've been staying on and off at this hotel for almost two months. I like this property because of the staff's friendliness, and the room is clean and spacious. I also like having a microwave in the room and just having microwavable food whenever I don't feel like going out. There is a lot of walking distance shops/food chain around the area. I like walking, so I enjoyed staying on this property.

"Do not stay here"

1
User 23/10/2020

The room and service was terrible. It had a bad order, could not get towels, bugs, and it appeared to be an extended stay for those with financial difficulties. Do not stay here. If I did not use my reward points, I would have turned around immediately

"Great location off freeway"

4
H3338UJdavidc, Mesa, Arizona 29/08/2020

lots of shops, restaurants, and mall around property. Easy freeway access and close to Coronado. Neighborhood a bit so-so but property is clean, room very nice, and decent size. Very friendly staff. No breakfast, at least right now but not hotel fault - Covid regulation related.

"Sure Stay Plus"

5
User 21/08/2020

I was blown away with the high quality hotel room I stayed at. The room was comfortable spacious extremely clean and quiet. I was so impressed by the friendliness of the entire Sure Stay staff along with the terrific amenities Coffee maker was awesome microwave refrigerator and television were brilliant!

"Terrible ! Place looks good on the outside @ inside until Your trying to fall asleep drug infested place ,cops drama"

1
User 22/07/2020

Room air conditioner didn't work kept turning off room was hot and SUPER NOISY sounded like somebody was leaving the water on all night , couldn't sleep ..People running around all night tweeker status

"Clean rooms and affordable"

5
User 23/04/2020

Me and my boyfriend enjoy staying at this specific Best western since the general manager always hooks us up with our favorite room on the property. Like all places you get what you pay for but the rooms are definitely always clean and housekeepers are attentive. Special thanks to Ashkay

"Worst place ever"

1
E3988MOgabrielc, California Desert, California 22/03/2020

Wanted to put me in a room with a hole in the wall then got mad at me for not taking it. Then kicked me out when i wanted to extend do to the city booking all the rooms an hour after i left they had rooms available again. All becuase my son had a cough avoid at all cost the best western plus is a way better hotel

"Not staying here again"

1
Travel23500337744, Visalia, California 16/03/2020

This room is over priced for what you get and we will not be staying here again. The franchise owner is very anti-God. We got this one by mistake and and would prefer the Best Western next to the 805 Freeway.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Van Lewis"

5
698lesliev, Doral, Florida 11/03/2020

Hotel was a very nice surprise! We enjoyed a very nice and clean room and very nice and helpful staff. We'll be back. What I like best is the cleanliness of the room and bath. We highly recommend this hotel for your travels.

"It was reasonable, but overall not what I expected from the Best Western family of brands."

3
readfly, London, United Kingdom 11/02/2020

It was either this hotel, or a Best Western closeby. This cost about $30 cheaper for the 2 nights, and we believed that it would offer a similar Best-Western service. Overall, we had a comfortable stay, but you do get what you pay for, and the rooms are markedly smaller than in the Best Westerns, and as another reviewer mentioned, the breakfast room was very small, and most items were out before 9am. They do allow to take breakfast to your room, but I'm not a guest who likes to do that. I like the open space of a room, the television on low with the morning news, and a little buzz. The biggest issue for us was the noise. We asked at check-in for a quiet room, and was given 206 - close to the street! The receptionist attempted to convince us that it was quiet - it was not. We requested a room change and received another at the back side of the hotel. This was better, albeit with the freeway humming in the distance. Perhaps there is just more soundproofing in a standard Best Western. It's important to note that the receptionist was not at any point rude, or had a bad attitude. Nonetheless, we did like the coffee in the room, and we liked the tolietries provided. The hand cream was rather nice. The breakfast was simple and what we expected. All we'd say is that something needs to be provided to go with the eggs - a sauce, or chives, something. Plain scrambled eggs doesn't seem good enough, especially when thinking back to when we stayed at the Best Western Plus in Page, Arizona, where the breakfast service and options were some of the best we ever had. So overall, an average experience. Not what we expected from BW - but not terrible either. However we will try the Best Western closeby when next in the area.

"Quiet comfortable"

5
shanbot71, El Cajon, California 04/02/2020

I had a very restful and comfortable stay at the Best Western in Chula Vista. The staff was friendly the breakfast good and the rooms very clean and modern and roomy. I also liked how convenient the stores and food places were located so close to the hotel. I definitely will come back and tell my family and friends about your hotel. Thank you

"Not what I expected from a BW partner "

2
sunnyalberta27, Sherwood Park, Canada 10/01/2020

First time at a Sure Stay, and likely my last. Booked based on Best Western brand and TA reviews. After our stay looked more closely and noticed that 14/18 5* reviews were placed by people with only 1 review. After my experience I wonder how legitimate these reviews were, or if they were friends of the property. The good, bed was very comfortable, room was a nice size, and room had a large flat screen tv, fridge and microwave. The poor; I was told the hotel had just been renovated. The attention to detail was truly lacking, the plumbing was so noisy, you could not hear the tv when you ran the tap, the tap was installed so far back on the sink that every time you used it water splashed all over the counter. The mirror, lamps, towel hooks were installed crocked, the toilet seat was installed poorly and the sticker from the toilet was only torn half off. The toilet paper roll was so tight that you could not get paper off without using two hands and pushing the paper around the roll. The walls were so thin, you could hear the neighbours coughing all night, and the window curtains were too narrow and short that they let light in all night and blew up every time the heating unit turned on, which it did frequently. The ac unit leaked all over the outside of the room corridor, so you were always stepping over streams of water, they did have some pail to catch the drips. You could see they painted the cement floors, but the paint was poorly done and peeling. Parking stalls were tight, and if the motel was full would be hard to manoeuvre in the narrow aisle. Breakfast on TA indicated waffles and bacon, there were neither, there were microwaved eggs and sausage, along with the same one flavour of yogurt every day, strawberry banana. Coffee and juice was out by 8:40 and it was hit and miss if someone came out to make more. There were also fruit flies everywhere, and they had a half cup with solution out to catch them at the front desk. The pool has been closed since November, but yet it's hours are advertised at the front desk. They had silk poinsettia plants in the breakfast area, that still had the big price tags on them. How hard is it to removed a tag? While none of these items, were that significant, it really did not uphold the best western brand I've become accustomed too. I've attached a few pictures. Just everything here felt sloppy, I hope my feedback will help them consider easy fixes to significantly improve future customer stays.

BestWesternHotels, Corporate at SureStay Plus Hotel by Best Western Chula Vista West, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"A wonderful stay"

5
Dolores G, Fresno, United States 28/12/2019

Going out of our local town to a city can be a stressful time fir my autistic child, but knowing that we'll be staying at a hotel that makes us feel welcome and accommodated is essential for us. We love it!!! Thank you....

"Awesome stay"

5
User 23/12/2019

The service of the hotel is very welcoming. The hotel is very neat and clean. The location of the hotel is perfect shopping center, restaurant and 7 eleven is by walking distance. Great amenities at a very affordable price.

"Very comfortable and clean"

5
User 23/12/2019

Friendly staff. Prices were fair. Rooms were clean and spacious. Bed was very comfortable. Perfect location with a lot going on in the area. Truly recommend this hotel to my friends and coworkers. I plan on staying here throughout my business visits.

"Awesome Hotel"

5
User 18/12/2019

The hotel is very neat and clean and comfortable. All the services are excellent. The breakfast area is really nice and kept clean. Housekeeping staff is vey polite amd helpful in all the aspects. Akshay the manager went an extra mile to help us. I would highly recommend this hotel

"Most helpful"

5
DawnErece, Chula Vista, California 16/12/2019

I arrived to the Hotel at 3:00 am and was greeted by Ray who was working the front desk. He was very helpful and made my check in stress free. The rooms are comfortable very clean.Hotel is located in a great location close to everything you will need. Amazing complementary breakfast lots to choose from. Will definitely return again. Thanks you again Ray for your help.

"Super Clean Hotel !!!"

5
User 12/12/2019

This is recently renovated and kept very clean. It is close to everything. Taco shop and 7 eleven are right next to it. Front desk is very helpful and knowledgeable and friendly and the breakfast they serve is on point

"Awesome Stay"

5
User 11/12/2019

Very clean hotel and awesome staff. Beds are really comfortable especially when you are pregnant. Akshay is very helpful at desk and housekeepers always have a smile on the face. In short, great hotel and excellent staff

"Pleasant Stay"

5
User 02/12/2019

My husband and I had a very nice experience at this Hotel. The rooms are very nice and comfortable. The staff was extremely helpful in all aspects. The complementary breakfast is off the hook it was great. We will be staying at this Hotel again for sure.

"Great stay."

5
User 17/11/2019

Great stay, professional staff, good value. Breakfast was good , and free!I would definitely stay here again. the only thing wrong is the swimming pool was closed due to maintenance. But all in all great stay.

"Highly recommend"

5
User 15/11/2019

The new management and staff was very welcoming, and made our long stay feel comfortable, safe, and secure day and night. Nice comfortable clean rooms, daily breakfast with many restaurants within walking distance.

"WOW!"

5
User 14/11/2019

This is an excellent hotel for anywhere near its price point. Akshay, the nice gentleman at the front desk, was very kind and efficient. My (new) wife (we're on our honeymoon) and I got a nice room in a very quiet location. I would expect to pay anywhere from $30 to $50 a night more than what we paid. This might be the best deal in town! Thank you, Akshay!

"Recently renovated property..."

5
David_Dolmat, Santa Marta, Colombia 29/10/2019

I would recommend this location if you have a vehicle and need an affordable place to stay. Great staff all very friendly. You may here some noise from outside but otherwise you'll get a good sleep. As a recently renovated property I would recommend. I usually stay at Best Western, Marriott and Hilton properties. For this type of hotel and the price I would say it was a decent stay. I suggested that they add extra no smoking signs on the second floor balcony and to use more earth friendly plates, cups and cutlery. Currently they are using plastic but should probably switch to paper.

"Not at all what I expected"

3
Tina J, Willowbrook 16/10/2019

Not what I expected. Had to ask for extra towels, toilet paper only to wait hours before getting it. I have a toddler so needing this stuff is a necessity. My resv stated 3 people. Why would 2 sets of towels be only in the room. Have stayed in best westerns in the past and the reason I chose this brand because of the hot bfast. Looks like I'm switching to Radisson they gave real hot bfast.

"Very interesting stay. Great staff - very friendly."

5
stevew407, San Diego, California 06/10/2019

So I started with one night and have stayed a lot longer as the drama in my life rolls on. So the staff is friendly and helpful. Good breakfast has MORE than the others I have been at with Eggs and Sausage and many other nice touches. The hotel is recently remodeled so it is like new and clean.

"Stayed for Wedding"

5
User 25/09/2019

Only stayed for one night, but it was very easy to appreciate the nice air conditioner, furniture, and how clean it was. Had a cushy chair with footstool, mini fridge, plenty of towels, nice lighting including headboard with built in adjustable reading lamp, nice sun blocking curtains, a good looking pool and fruit and cereal in the morning. But what I was really impressed with was the design of the rooms, they just looked really nice and clean. From the lighting fixtures to the stone floors and nice clean bathrooms. I've stayed at $400 a night all inclusive a that didn't look this nice or clean. A large part of that must be the staff, they really must deserve the credit for that.

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