SureStay Hotel by Best Western Childress, Childress

All hotels in this town looked very similar. Childress is the biggest town on our route it seems. Ratings were very close in all our possible choices. SureStay had the best price. We were not disappointed, it was close to food and gas stops, the room was large, clean, and comfortable. Could not hear any road noise or sounds from other guests. Breakfast was canceled.

This hotel room is something you'd see out of a horror movie. It was dingy, dusty, dark and disgusting. It smelled stagnant. Most of the lights didn't work. The door didn't seal properly and looked like it had previously been broken through.There were drug deals going on below us. No joke we feared for lives at this hotel!

We loved the room, however we didn't verbally tell the front desk that we were leaving and as a result we got charged an extra day. We have been approved for a refund from the hotel but have not received it as yet. There was no one in the office at the time of our departure so I left our keycard on the front desk. All I can say and make sure you tell someone when you are ready to leave.

The reviews led me to believe this wouldn't be so bad. It was. Hard to get a mold smell in the arid Texas panhandle but they pulled it off! As expected at the price point half of the lights worked. Room was really beat up and you could see daylight through the door. Towels were like sandpaper. Sure won't stay here again.

Great clean place to stay. Only needs some minor repair to make it outstanding. Covid-19 issues make travel difficult. Hope for a quick end to all the mask required and hand sanitizer ever time you go in a place to shop.

, Owner at SureStay Hotel by Best Western Childress, responded to this review
Dear David, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 940-937-6363. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, SureStay Hotel by Best Western Childress

We usually stay at the Holiday Inn Express when we go through Childress which we do several times a year. It was full this trip so was took a chance on the SureStay- the rooms a clean and comfortable with full suite of toiletries and bathtub. We will stay here again if they can survive COVID.

, Owner at SureStay Hotel by Best Western Childress, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 940-937-6363. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Hotel by Best Western Childress

Prepaid a non refundable room to have minimum contact with front desk at check in . Arrived to find front desk staff does not wear any type of mask and no sanitizer available after he handled my license and credit card . Shameful during this pandemic that a small item like wearing a mask to protect your customers is not done !!!!

If your traveling North through Texas this a great place to stay. The rooms are clean, large with large bathrooms. I have a full size 3/4 ton pickup and was towing a 16 foot trailer and there is plenty of parking for several rigs plus car parking. Lots of local restaurants.

, Owner at SureStay Hotel by Best Western Childress, responded to this review
Dear Robert G, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 940-937-6363. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Hotel by Best Western Childress

We travel to Childress quite often and are loyal Best Western Members and a Best Western was never available here so this Hotel was formally a Econo Lodge but has reopened as A SureStay by Best Western Keep in mind this is an older property that has been rebranded so some of the furnishings are dated but the beds were clean and comfy, the room was very clean and quiet, awesome water pressure in the shower. a few downsides was the option of enough accessible power outlets needs to be addressed there was not enough for 3 adults to charge phones and laptops so maybe bring a power strip with you, we had to unplug every lamp in the room to get enough outlets. The towels were clean and soft and plentiful but only 1 washcloth for 3 adults and no Alarm Clock in the room not even a clock on the microwave and in Rm 119 the exhaust fan in the bathroom was very very noisy...none of these things were a deal breaker it was a very nice comfortable stay within walking distance to restaurants. The breakfast was very minimal and basic and that may be due to them only being only open a few weeks and low Hotel occupancy. The Young man at the Front Desk was so pleasant and friendly I am sure I am butchering his name but I think it was Chiraq and he took the time talk and treat you with the service that Best Westerns excel at. He checked us in early afternoon and was there at check out the next morning and I assume he was also in charge of breakfast, We will be going back in December

Got there around 3:00am, told the guy at the front desk we would be leaving like at 1 or 2 in the afternoon, he said it was ok but in the morning at 11:00 am an old Indu guy (maybe the owner) went directly to me while I was finishing packing up the truck so we could take off and asked me in a really REALLY rude way if we were gonna stay, I told him we were packing up already but before even finishing my sentence he said "because no body told me u were going to leave late, and check out it's at 11", I tried to explain that I asked the guy in the front desk if we could stay until 2, and he had say yes, but he continued almost yelling me to leave 'cause no body had told him about we were leaving late, I stopped arguing as he seemed to be really irrational. Thank god I was already finishing packing up so we just took off right at the moment.