Das Best Western Atlantic Hotel in Chelmsford ist eine moderne, stilvolle Unterkunft. Komfortables Wohnen ist hier Standard mit geräumigen, attraktiven Zimmern mit Bad/Dusche und WC. und das alles nur Minuten vom Stadtzentrum entfernt. Das Best Western Atlantic Hotel ist leicht mit dem Zug und mit dem Auto zu erreichen und liegt darüber hinaus in der Nähe der Kathedrale und der Universität. Auch London ist problemlos erreichbar. Hier genießen Sie Privatsphäre und Bequemlichkeit, und unser Personal wird alles Erdenkliche tun, um Ihnen einen komfortablen Aufenthalt zu bereiten. Apropos Komfort: Unsere drei exklusiven New York-Apartmentsuiten bieten etwas ganz besonderes. Pop Art in den Korridoren rundet den modernen Stil in diesem entspannenden Hotel ab.
Staff excellent.Location, Parking and Price all good. Room was clean and comfortable with plenty of room for cases. Bathroom clean and good shower -- though we did flood the place 1 st. morning. breakfast very good.
I stayed here with my family on 28th November. My experience with this hotel will scar me for life! This hotel is disgusting, its dirty, the staff are rude, the breakfast is sour and the manager is worse, he ignores your calls however he will reply to emails but only to bribe you. This is by far the worse hotel I have very stayed in and I have stayed in hotels from the cheap to the very expensive across the world and never have I ever stayed in a hotel as dirty as this. The sheets are soiled with sweat and urine, the toilets are stained, the bedding does not get changed, the bedding is stained with the last guests make up and false eyelashes and the rooms are not cleaned. I felt physically sick when I saw the horrendous bed linen that this hotel expected myself and my husband to sleep on. We checked the bed linen in the 2 other rooms that we booked for our family and their sheets were the same, this is and was not a one off. This is happening throughout this hotel and if you have stayed here before and have not checked your bedding, the attached pictures may have been what you slept on/in. Yes disgusting and sickening. How can a hotel chain such as "The Best Western" allow its hotel to let rooms to guests in this state. This totally brings down this chain of hotels and as a manager I would of thought that Mr Santa-Rita would be ashamed of the service that we received at this hotel and during our stay and would have wanted to rectify this and offer a refund. However this was not the case, after following the complaints procedure by reporting this to the night staff and again in the morning to the day staff and then in writing to Mr Santa-Rita, I was advised in my last from him that the only way to discuss compensation was if I asked the other guests who we travelled with to remove their reviews that they had already placed on triadvisor, then and only then would he discuss a refund. This is bribery! I have since raised this with the Best Western customer services and have received no reply. This has left me no choice but to expose this hotel and how it allows its rooms to guest. I am also in talks with a well known news paper. I have attached the pictures for you to view, in my option DO NOT STAY HERE! This hotel does not even deserve a rating however for the purpose of tripadvisor I have had to give it one star TERRIBLE.
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Guest, I thank you once again for the review left. This review is the fourth review regarding one bedroom stay on November 2018. After one room stay that complained after their stay, and not giving an opportunity for the hotel to investigate and put it right if appropriate, the room has now received four complaints regarding this room even though only one room was used. Trip advisor should be used as a genuine feedback tool and not to be used as a tool for when a guest feels that when do not get their way, to target a company. We do not always get things right, although the majority of our guests do have positive experiences and some do review us accordingly.
Stayed for my birthday weekend. I was wished a happy birthday on check in and when we got to our room we had been given a free upgrade to a duplex. We dined out friday but after a great day birthday shopping we dined the the Sapori restaurant saturday. Omg the food is amazing. Would recommend just dining there if you are local. The staff are great. The whole hotel is fantastic. Cant wait to come back again in february for my hubbys birthday... love this hotel...
Plus points for the hotel are location, parking and price. Now the other things: Hotel room ok, but bathroom smelt of damp and we had some damp patches around the bathroom. No handles or rails on bath or shower area - very dangerous and the shower rail was very rusty. Room in general was tired, but TV was good touch. Arrived on Friday afternoon, but was not told that there was a party on Saturday night with a loud disco! The aftermath was very noisy with loud guests shouting & making noise late into the early hours. Very little sleep obtained. The worst thing was that residents who wanted to eat in the hotel restaurant couldnt as it was closed for the private function - no mention of that either on arrival. It was a struggle to find any space in the restaurants in the town.
Nice, friendly, well run hotel with well appointed rooms that are clean and comfortable with everything that you need. I have stayed here a few times now but have only got round to doing a review. This hotel has everything you need a very close to town The the food is always well cooked and a breakfast that set you up for that day Thanks everyone there for making me so welcome
Stayed last Sunday for a bed and breakfast package and was surprised how comfy the bed was and good night sleep I had. The restaurant is an authentic Italian restaurant with delicious food and helpful, friendly staff. The breakfast the next morning was also great with lots of variety!
Great hotel, very good location in walking distance from town centre and only 2 minutes from the train station. Friendly staff ,always happy to help you. The food in the restaurant is really realy good, big portions as well. The room was very clean and cosy.
The hotel was very easy to find. It is located within walking distance to the very nice city centre with some wonderful shops. The check-in was perfect, the receptionist at check-in was very polite - indeed all the reception staff spoke nicely and their very friendly, helpful and had a cheerful matter which was great to see. The room itself was very well maintained and very clean. The bed was extremely comfortable and the coffee and tea facilities were first class. The Satellite TV in the room was a very nice touch. We ate in the restaurant in the evening and indeed at breakfast. The evening menu offered us a magnificent choice of food, it arrived on our table and it was delicious. The service at the table was excellent and very friendly. Same at breakfast, first class choice of hot and cold food and staff in the restaurant very cheerful - especially for first thing in the morning and very pleasant. Checking out again, no problem at all. We were asked if we would return? Of course we would it is a great hotel with friendly helpful staff. Thank you to all the staff we came in contact with.
We were delighted with Best Western Atlantic Hotel. We had a quiet and amazing stay over there. We greatly enjoyed the kind reception by staff, the room service and the tasty food in the restaurant. Our room was beautiful and very cosy and comfortable. It was indeed a wonderful experience that made us feel relaxed, welcomed and at home.
Terrible service from the staff here which resulted in myself being charged double for my stay and the staff not willing to help me to rectify. Staff lied and stuck up for each other and were damn rude. Ontop of this my room was dirty and had cobwebs. I'd avoid this folks and stay somewhere different if I was you!! Terrible.
Booked one night, last minute to visit a friend in the local hospice. Phoned ahead to explain it would be a late check in. Arrived just before midnight. The night receptionist was cheerful and handed over the key. When I tried to get the WiFi I kept getting DHCP errors. About the same time my wife couldn't get the TV to work. Went to reception and the receptionist was able to log me onto the WiFi network. He agreed to come and sort the TV, which he failed to resolve. When he went I got logged off the network again. Clearly the network strength was very bad in the room. I gave up on the WiFi even though I'd been travelling all day, 300 miles, and had lots of work emails to check. On examining the TV I found a Skybox behind the screen which was turned off. Turning it on gave us a signal but there was no remote control to work the box. The default channel was in the 900s. Has anyone worked the channels one by one using the box "controls"? Not too easy. On checking out the next morning I politely complained to the receptionist, asking for a discount on the £130 room rate. She apologised but said she couldn't do anything and I should contact her Regional General Manager, Ricardo Santa-Rita, and gave me his business card. They must get through his cards quite quickly. Two emails and still no reply from Ricardo Santa-Rita. Lives up to his reputation but not his LinkedIn profile: "Having worked in some of the leading Hotels in London, given me the experience, ability and confidence to take on any challenge within the Hospitality Industry. A versatile, analytical and hardworking individual with a practical Hands-on approach, who always perseveres to achieve the best results" I won't be recommending the Atlantic Hotel and I think I'll give the Rose and Crown a miss too.
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Guest, Thank you for your review. It is our aim to give everyone a positive experience. Firstly I would like to apologise for not having written to your emails, but I seem to have not received these. I share your frustration if the Wifi Network had not been working for you as I understand the importance of such functionality. my IT team constantly monitor the networks and react to any problems that may occur straight away. With regards the TV functionality, we do encounter sometimes some challenges when previous guests insert their HDMI leads into the TV which causes the TVs to loose its tuning. My team are instructed to hand out my card with view for guests to write to me and in turn I respond to the queries, complaints and make a decision accordingly. As explained above, I seem not to have received these emails. I would be happy to welcome you to the hotel once more, on a complementary basis to give you a true experience on our hospitality / product. My apologies for not delivering your expectations. Yours sincerely, Ricardo Santa Rita / Regional General Manager
Very pleasantly surprised at this hotel, not a lover of Best Westerns, but this has peaked my interest, maybe I've just been unlucky in the past, the hotel, is stylish, well decorated, with a good vibe, it even has Sky tv in the rooms, staff are really good and very helpful, the in house restaurant is Italian and you can see the chefs slaving away and all the dishes seem prepared to order and very good. Breakfast is not so good terrible sausage, but if you ask the chef makes a mean omelette! Nice one Atlantic, I'll be back! - oh and for once the bar prices are good too !
We stayed for a weekend. Bed was very comfortable. The restaurant and bar staff were very pleasant and helpful Breakfast was good. Plenty of choice and good quality Very convenient to city centre with onsite parking
i think the title says it all. stayed here 2 nights, lovely rooms shame about the staff. they overcharged me £20 and take 2 weeks to reply back to my initial email (this is their Regional Manager aswel). he didnt address my queries and didnt even read my email properly. so i replied back as there was no mention of when i was going to receive a refund and a further 2 weeks later I still have no reply from Ricardo. Reception staff Meriem and Tanya also very unreasonable and inhuman like.
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Guest, Thank you for your feedback. As explained on my previous email correspondence, the £20.00 charged was due to a late check out fee to the address on the registration card. Check out times are clearly explained and on the day you were meant to check out, you have clearly ignored our several requests from 11.30am onwards the request for you to check out so that my housekeeping team could go in an clean the bedroom with a view to get this ready before 15.00pm which is check in time. You eventually left the bedroom by 12.30pm. We have a few photos of what state the room was left and my housekeeping team had a job on their hands to turn the room around and get it clean for the next arrival. It also helps for future correspondence that the correct address is clearly legible on the registration card to enable us to contact guests. I trust the above explains and justifies the reason as to why we have charged you for the late check out. Yours sincerely, Ricardo Santa Rita
Best hotel in Chelmsford, excellent rooms sky TV, nice Italian restaurant, great staff. No complaints. Stayed at many others in the area, this place is always my first choice. No pool but gym next door if that's your thing
Stayed this past weekend. Nice room and lovely bed. Big bed and was comfy. Amazing shower which was a step in one. There was an issue with the television which my partner managed to sort but it wasnt easy at all. That was annoying. We had dinner in the restaurant and it was delicious. Friendly staff. However , we had breakfast in the morning and the staff were absolutely miserable !!!! The breakfast was pleasant. The sausages were extremely herby which wasnt that nice. The reception staff when we arrived were quite rude and uninterested . The reception staff the morning after were muxh nicer. Would stay again if back in the area. Btw, theres a lovely sandwhich shop opposite the hotel which is lovely !!
This hotel is very modern and our room was lovely, comfy and spacious. Shame about the bathroom. The bath looked grubby, but it was badly stained, there wasn't a shower screen, but a badly mould stained shower curtain and only a tap fed shower. Consequently the water was very difficult to keep at a constant temperature and was either too hot, or then too cold and the jet of water wasn't very good for washing hair. There isn't a lift, so if you have an issue with stairs, then this hotel would not be advisable. They did ask us if we wanted help with our luggage, but we were ok. Wouldn't stay here again, shame companies just can't be bothered to update essential equipment.
I was highly disappointed by the inadequate service we had received frankly throughout our whole experience with Best Western Atlantic. We initially made contact with the general store manager, in February via email stating our interesting in booking over 30 rooms (more than half the entire hotel) for our wedding party, including us the bride and groom. Within the same week I called the hotel and was greeted by a single 'hello', I was taken back by such hosting and asked if this was the Best Western hotel I was told 'yes'. I advised I would like to book three rooms and gave my name as a reference as i was told this is what i should do via email correspondence with the manager. The lady explained to me 'she is not allowed' to make this booking and that I would have to wait till Monday for when the manager is in. I raised this as a concern with the manager who apologized on her behalf stating 'they are currently short staffed and the staff member I had spoken to was in experienced and English was not her first language and therefore did not understand what i had asked'. Some weeks after I had asked if an earlier check in could be an option as my wedding was due to start at 3.00pm, I was told again due to having short staff this would not be an option as the cleaning team is small. I felt that despite having booked over half the hotel no compromise was attempted to be reached at all. Closer to the time, once nearly all my guest had booked their rooms and faced difficult communications with staff while trying to book (which i would find myself apologizing for) I revisited the hotel to speak with the manager face to face. I clearly stated my hesitations with how smoothly the day would run given our previous difficulties to which the manager explained she would not be on site the day of our arrival however if my guest 'showed patience' checking in would run smoothly. I felt that attempting to find a healthy balance was impossible at this stage. The manager stated that at breakfast my group booking would be sectioned off in the glass area and I advised her that many of my guest do not eat pork to which she confirmed there was other options available. I had also asked the manager whether cabs could be arranged for my guest to and from the hotel to the wedding venue and was told this was not issue which it later turned out to be. Our wedding day had fast arrived and some of our guest had attempted to check in before hand. These guest ended up arriving late to our wedding and shared this was due to the slow service they received at the reception from the one staff member there who was struggling to find their bookings despite being provided full names and reference numbers. We later learnt that typos in the way there names were saved onto the system caused confusion for this staff member despite providing reference numbers to which she shared are not of use. The next morning we learnt that our duplex room had only one coffee capsule and one bottle of water to share between two people. We were hugely disappointing with the choice of breakfast, vegetarian options were not on display but in the kitchen hidden and needed to be asked for. We had asked whether there was any more pastries as the basket was empty even before we was all seated to be told they had ran out and a section was not closed off for our party during breakfast as agreed. We later learned that a few of our guest had asked for room service to be told this wasn't available, after our guest had used the booklet to show the staff that it clearly states 24 hours room service, the staff replied 'oh you read that, we are short staffed I'm afraid'. Finally, once we had checked out it had come to light that a few items had gone missing from our party, I have emailed the manager twice since and have yet to received a response over a month later. The whole experience was beyond poor and despite the hotels clean and modern interlinear I would never recommend this hotel. I strongly feel that this dampened my wedding experience for both myself and my entire party. Furthermore I feel that as manager, she let down her staff and her guest, this booking was made months in advance and with some more staff members, including herself on site the experience could have been more enjoyable for all involved.
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Guest, Thank you for your review. Whilst it is your right to write about how you have interpreted your experience with us, my team also encountered many challenges when dealing with you and your party. We hope and aim to give everyone a positive experience. At times we may fail to achieve our objectives, however I can assure you that the majority of the guests that stay with us have a positive experience and return to our hotel many times which indicates that different types of expectations do exist leading to different experiences. Whilst my team are here to deal with all sorts of guests, at times is difficult to please when behaviours are beyond what is acceptable and in turn, perhaps my team were not as accommodating as they normally are. My apologies for not delivering your expectations. Yours sincerely, Ricardo Santa Rita / Regional General Manager
We were pleasantly surprised by this hotel as it was a lot nicer than it looked from outside. There was free parking and the car parking area was secure. Reception staff were helpful and polite and available at all hours. The hotel was clean and modern. The bed was comfortable with fresh smelling linen and a selection of pillows. There were more than the average number of TV channels to choose from and the TV was impressively big. The bathroom was very clean and the selection of complimentary toiletries was good quality. Room seemed very sound proof considering the hotel was on a main road and by the university campus. Would definitely recommend this hotel and will be staying there again.
The actual hotel was nice enough however when we had our breakfast our coffee came out cold no steam coming out of the pot. We simply asked our waitress if we could have another hotter pot of coffee and her response was to say - yes but its cold because you've put cold milk in it. Even the table next to us couldn't stop laughing, we only put a splash of milk in! She bought out another pot for us and we made the coffee and sure enough even with milk in it was piping hot! And the final comment she made when giving us the new coffee was a sarcastic, shall I heat some milk up for you? It was laughable
Stayed for 2 nights with family. Excellent rooms with king size beds, air con in room and good tv, bathroom facilities good and all aspects of the room well kept and clean. Had dinner on both nights excellent food and well presented. The staff make the hotel the success it is. Delightful to find such smiling helpful people. Well done. We thoroughly enjoyed our stay.
This is a budget hote, well positioned fore the town centre with free parking and wi-fi. The rooms are basic and would be more help if they had a fridge and safe. no air con isn't great in these very hot nights and leaving the windows open isn't an option due to too much outside noise. For a budget price the beds are conforable with reasonable pillows and good selection of towels. Great selection of chanels on the TV with good selection of teas and coffees with a couple of free biscuits and free bottle of water.
Room was average, bathroom needed attention and difficult to gain help in the hotel. Breakfast was reasonable and parking available. Stay was booked through work but wouldn't stay again if I had the choice.
Very good, high quality hotel. Fitted out in New modern style, very clean and comfortable rooms. Loved the walk in shower! Reception staff very helpful with 2 minor problems I had, resetting TV box and supplying a loan plug adaptor for my shaver (the power fitting in the bathroom didn't work). Not the cheapest room I've ever stayed in, at £100 b&b, but very good quality.
Arrived on a very hot day and staff sourced a room with effective air conditioning for us. Very friendly and helpful, with a clean large room. Breakfast well worth having, loved eggs florentine and others gave the full english rave reviews. We'll be back next time we need to visit Essex.
We booked the Best Western in Chelmsford because we had previously always had good experiences with this chain of hotels. The Atlantic Hotel doesn't look like much from the outside, but when you go into the reception area it seems modern and clean. Unfortunately when we arrived at the room, it looked tired, dated and in need of refurbishment. There were strange rust stains in the bath and stains on the carpet. This gave an overall feeling of lack of attention to detail in the cleaning of the room. The staff were friendly enough, although when we checked out we mentioned that the tv wasn't working and received the response that we should have tried turning it off and on again. There was no apology or sense that they really cared. The breakfast was fine and not expensive if you paid in advance, but nothing special. Overall I was disappointed with the Best Western and I felt that for £90 plus breakfast on top, the quality and cleanliness of the room should have been better.
Stayed for the first time on business. Well above the average for a Best Western in terms of decor, room quality and professional staff. Restaurant service and quality excellent, in room A/C a bit noisy but great stay overall but no real issues. The executive rooms have sky so makes the stay a little more interesting. I will definitely be staying again on business / possibly leisure so thanks.
Stayed here for 4 nights due to work. Good standard of hotel. Large bedrooms. Bathroom equipped with excellent power shower. Breakfast offered varied cooked and continental breakfast choices. Choices for those wanting a healthy breakfast. Slight niggle...(only slight..) was the 2 ceiling light bulbs Not working and the bedside lights not illuminating either.
We stayed here last night on a visit to Chelmsford for a party, have to say the bed was excellent big and comfy, handy for town centre too. Missed breakfast so can't comment on it. Chelmsford is a very nice city.
The room was lovely, nicely decorated, very clean, great size tv, massive bed! The shower was wonderful. I also like the way the corridors were decorated, and the staff were generally quite friendly. Bit of a downfall was that we had to pay £50 holding fee for the room. I was here on business so not expecting to pay anything as it was paid in advice, but obviously paid happily. I do understand the need for this policy, however I do not feel it is fair that we weren't told in advance, there was nothing in the email confirmation about it, so one of my colleagues didn't have a card with her! So we had pay for her! Bit irritating as now my account is short and from what I can tell on these reviews, I won't get it back for 28 days. As I said, I totally understand the policy, I just feel like the guests should be better informed before they stay. Restaurant was nicely decorated with a nice atmosphere, breakfast was ok. The rooms were the high point.
I have been staying here for best part of a year and the thing that sets it apart from other places is the staff. Everyone is so helpful and attentive. Ashley and Myriam on reception are great. Rosita, Marta, Amina and Adam in the restaurant are so good. Even the staff in the kitchen are fantastic (Andrea). The rooms are good and the location is fantastic for access to the city centre. I have tried a number of hotels in Chelmsford but always stay here if I can. Oh, by the way the food in the restaurant is awesome, especially the seafood dishes.
Lovely hotel that is well placed for Chelmsford city centre with ample parking, with free use of the Absolute gym next door which is excellent. The hotel is well run with competent and attentive staff. The food offerings are very good and offer good value for money, breakfast is of a very good standard. The rooms are a good size, very clean and very well appointed, large flat screen tv, coffee machine, iron etc. Thank you I will be returning when in Chelmsford.
The restaraunt staff are some of the nicest ive come accross and i travel for business weekly. Great authentic food cooked to order by cheerful chefs who sing as they cook. Top manager too. Very helpful and will go out of his way to make sure your stay is enjoyable.
My group has now stayed at this hotel four times in the last six years. On all occasions the staff have looked after us very well and have been very helpful and accommodating to our requests. I have just read a couple of negative reviews and I have to strongly disagree with the sentiments expressed. On average we have between 50 and 60 people staying and not one of them has ever complained. The majority of the staff are not English and many people regard it as being the better for that. The Manageress and the lady in charge of the restaurant are both outstanding and speak perfect English. The food and service were excellent as were the quality of the rooms. I can do nothing but recommend this property,
Never again would I stay at this hotel. I'm not normally one to complain but this stay was awful. The staff speak very little English and are blunt and rude. The room was dirty with the bathroom having hand marks all over the mirror which wiped off easily with a wipe. The showers are poor and very cheap. But the worst part was to come when we sat down for breakfast. I've never in my life attempted to eat such poor quality food. I don't expect the best but it really wasn't edible. The sausages were that bad you need a steak knife to cut through them and quite frankly it was all awful. On a plus side the best part about my stay was checking out and leaving the hotel as quick as possible.
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Guest, Firstly, may I thank you for bringing the matters in your trip advisor review. I am sorry to hear that certain aspects of your stay were disappointing. I understand that you have encountered hand marks on your mirror and found the showers of poor quality. If something is not right or up to the guest's satisfaction, we would welcome the feedback brought forward straight away, giving us an opportunity to put things right, move to another room or upgrade. We offer an Italian experience in our Restaurant and we are proud in delivering authentic Italian theme, where my Chef's prepare daily breads and fresh pastas. Should something not appeal to a guest, we are always happy to change dishes etc... when the guests give us the opportunity to do so. We consider nothing to be trivial if it displeases our guests, and we take all complaints very seriously.
Friendly, welcoming staff members, room was comfortable and clean, we ordered a full English for breakfast which was served by polite waiting staff. Location was good ample parking WiFi was ok .... overall an enjoyable stay thank you
The staff were all pleasant and friendly. The breakfasts were well presented, and I particularly enjoyed the excellent croissants. A glorious chocolate cake for an evening treat will be remembered for a long time! The hotel room was well furnished and beautifully clean. The reception area and the dining room had a positive style to welcome guests. Lovely to see framed photographs referring to Marconi and Chelmsford.
Nice very clean room with a huge comfy bed. Staff were friendly and helpful. I'd stay here again if I'm in the area. It was a little awkward finding the entrance - perhaps a detailed site map would help? Breakfast choice was extensive and no quibbling when I asked for additional pot of tea. Good to have bottles of water on offer in the hot weather.
We went on an impromptu 'adventure' and got it on last-minute.....the hotel is very central to the city centre although finding the hotel entrance can be a tad troublesome...Follow the instructions they send, not your sat-nav!! Present staff, very clean and the rooms are very nice. Good bar which stays open late for guests. A nice hotel.
We arrived at the hotel later than expected ,through no fault of our own, as our flight had been delayed. My husband kept the hotel updated at regular intervals regarding our delay and each time the issue of pre authorisation came up - i.e. we need to take money from your credit card in case you do not turn up - each time we explained that we would keep them informed, that they had our credit card details already and that we were not willing to pre authorise any amount. We eventually got on our way and received a call from the receptionist at around 10.30pm, who asked if we were definitely coming as it was getting late, I said we were 15mins away - she informed me she was getting to the end of her shift and wanted to cash up and go home but would wait and would hold our booking. The issue of pre authorisation came up again, despite assurance that we were on our way and again, we declined.We arrived at the hotel weary, so very weary and were greeted politely by the receptionist, however, after the niceties were over the issue of pre authorisation came up again! The receptionist, albeit very polite was insistent that we pay this pre authorisation of £125.00 in case we had extra expenditure at the hotel, so in effect we would be paying “just in case” we had a drink/food/room service. We assured her that we would pay cash (which is what we would normally do), if we wanted any extras. She assured us, that the £125.00 would not be incurred. Nowhere, that I can find, on the hotel's website does it mention taking pre authorisation for anything other than reservations. (see terms and conditions Best Western Atlantic Hotel Chelmsford) The next day, Saturday, a raucous group of lads presumably on an away day of some sort, checked in to the hotel and proceeded to “Oi Oi!” and generally swear, shout and bang doors, up and down the corridor and decide they were not “gonna fight tonight” whilst getting ready for their night out and on their return at @ 3.00am continued to bang doors shout up and down the corridor and generally disturb other paying guests sleep. It was very distressing. The porter was informed, he called the police, they didn't come out and eventually it quietened down. On check out we complained, along with other guests, about the disturbance of the night before and the receptionist was sympathetic..... but hey, guess what? there was the pre authorisation amount of £125.00 on our bill plus payment for the three nights stay. We asked for the preauthorisation money of £125.00 to be refunded with immediate effect; we were informed it wouldn't be in our account until 3 days later! It should never have been charged in the first place! We didn't spend anything in the hotel, we didn't do a runner(clearly) and we did not damage the room. We had no option but to succumb - she was not going to give us our money back and kept repeating it was our responsibility to obtain it from our bank! I have never stayed in a hotel so obsessed with getting your money or, with regard to the behaviour of unruly guests, felt as vulnerable. Guests comfort and safety should be priority.
The room was decorated lovely. It was a King-size Executive room. I certainly looked great and was very comfortable. All the common areas are very clean and tidy. The location was fantastic, just a 5 minute walk to town or even the local main train line station was about the same distance. All the staff, check-in and restaurant staff were some happy and friendly. I would have no hesitation to stay here again and highly recommend this 4 star hotel.
Room like a prison cell, rude unhelpful staff, bland overpriced dinner and no breakfast provided despite having paid for it. Easily the worst hotel experience I have had in this price bracket. I was put in a room with tiny windows, told hotel was fully booked for a function and only on further asking was I moved to a room with windows (and a broken heating system.) Refused breakfast next morning as they had to get ready for the function mentioned the evening before and had packed up early to prepare for it. All made worse by the rude and sarcastic receptionist who made no apology or explanation other than to go on yet again about the mystery function that had everyone so busy. This was my first and last visit.
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Guest, Firstly, may I thank you for bringing the matters in your trip advisor review. I am sorry to hear that certain aspects of your stay were disappointing. I understand that you have booked for one of our standard bedrooms and even though that we were nearly fully booked, my team moved you rooms from room 243 to room 255. The only issue that you raised, was that the room was to near from the stairs and you were not comfortable being so near the stairs because you did not feel secure. We offer an Italian experience in our Restaurant and we are proud in delivering authentic Italian theme, where my Chef's prepare daily breads and fresh pastas. Should something not appeal to a guest, we are always happy to change dishes etc... when the guests give us the opportunity to do so. When checked with my team about your breakfast experience, even though you have arrived for breakfast at 9.30am as per CCTV footage, my team offered to make some toast, cereals, and even a small cooked breakfast...but you left halfway through the explanation and approached our Receptionist.... We consider nothing to be trivial if it displeases our guests, and we take all complaints very seriously.
What a lovely find! Great friendly check in Great hotel with lovely clean rooms. Bathroom is lovely with large walk in shower and again extremely clean! We ate in their Italian restaurant and the food was stunning. I can't recommend this highly enough. Great wine list too - we sampled 4 bottles and all were great, especially the 4th one ?? Marta who served us was amazing! She looked after us really well. Food was Superb! We originally planned to spend a night in Chelmsford but didn't leave the hotel. Would highly recommend a stay here.
This hotel is a small only two levels. Very close to Chelmsford to walk. Rooms are clean, great shower, wifi, plenty of tea and coffee. What makes it so special is the staff. Thank you Ricardo, Myrian, Marta, Charlotte, Chef and everyone. Too many to mention. The food is amazing and the staff cannot do enough for you. I took a large group there and everyone complimented the staff on how responsive they were to there needs and food requests. Thank you for making our trip. We really appreciate it and will be back. Thank you all and Chef for the beautiful meals.
Staff here were friendly and tge breakfast was good. Hotel about a 15 minute walk from the station and near the University. The room was OK but not the cleanest. Cups were dirty and bathroom not up to scratch. Apart from that room ok but was noisy in the early morning.
Not more to say, than above receptionist rude. Manager even worse, security well what can I say apart from awful. If you're someone who appreciate good customer don't stay here. I've complained about them before and nothing was done.
Stayed here for wedding. Had two rooms booked. Whilst hotel facilities were good. Have been charged twice for room and hotel reception staff are rude and unhelpful, suggesting I needed to prove this. Would not recommend this based on staff attitude alone
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Mr Johnson, Thank you for your trip advisor review. On your check out, indeed my Receptionist charged the card twice by mistake, however as she noticed straight away, she has refunded your card five minutes later. Unfortunately, your bank has not refunded the money straight away. When you called and insisted that you wanted the money in your account straight away...my Receptionist explained that she needed to investigate the matter and as such she has contacted me and I emailed you straight away that we would be investigating the matter. I understand that the money has been refunded accordingly. My apologies for the above. Yours sincerely, Ricardo Santa-Rita / Regional General Manager
The rooms are great in that they are clean and comfy - great shower plenty of tea and coffee, the room we had 119 had a very poor fitting window causing a draught and lots of noise from the traffic and passers by which is why the score is low. The breakfast was also very poor - poorly cooked - first day undercooked bacon thrown in the heated dishes anyhow, tinned mushrooms, what should have been scrambled egg - looked awful, tomatoes overcooked no hash browns. second day breakfast was served - the left over bacon appeared to have been reheated - rock hard certainly not freshly grilled, reheated tomatoes from previous day and the attempt at scrambled egg - well cold and over cooked , the black pudding was also cold and not cooked properly. coffee luke warm each day. they weren't rushed off there feet 5 on Saturday morning to cook for and just a few more on the Sunday - we were the only ones in on the first morning !Need to train the chef !!! waitresses were really nice.get these things right you would have got 5 !
This hotel is perfectly located in the centre of Chelmsford. Unlike the Premier Inn (which we also considered), this hotel has a free car park, which was a vital aspect for us as we were travelling to Chelmsford by car and were getting there quite late on a Friday night. The access to the car park would've been easier to find if we had followed the road signs instead of relying on our sat nav, which took us to a different road. Once inside the hotel, the check-in was easy an efficient. We paid for breakfast at the reception as this was cheaper than paying in the morning (and cheaper than what we'd seen online) and this turned out to be a great idea as the buffet breakfast on both mornings was varied and plentiful. The room was a good size, clean and well equipped. Although the bathroom was not very big, the shower was big and powerful. We didn't interact much with the staff as we were out most of the day, but the few interactions we had were nice and friendly.
Having read some the reviews on this site I was a bit sceptical to book the Atlantic Hotel, but now that I have stayed, I have to say that some people are impossible to please or they are talking about a complete different hotel. I booked an Executive Room as my partner wanted to watch the football at the weekend and we were told these rooms are the only ones that come with the sports channels. The room was a bit cold on arrival as the heating wasn't working properly, but the nice reception manager quickly sorted out a portable heater for our room, which only took a few moments to warm up the room. I personally enjoyed the espresso coffee machine very much. There were only a couple of coffee capsules provided, but the friendly receptionist gave us a handful more when we asked. I have to say everyone we dealt with was very pleasant and genuine in their helpfulness, from the receptionists on arrival and departure, to the restaurant staff at breakfast time, to the housekeeper in our corridor. We didn't eat in the Italian restaurant but breakfast in the mornings was very good. One day it was plated service and the next day it was a buffet, although we were still able to order pancakes and a small omelette to be cooked to order. The location of the hotel is ideal to be away from the traffic and noise of the town centre, but still close enough to be only about 5 minute walk from all the shops and restaurants. After our fabulous experience, I would have no hesitation booking this hotel again.
I have been a regular at The Atlantic for a couple of years. I have never had a bad stay and without doubt, the staff both in reception and in the bar/restaurant have always been outstanding. I have to commend them by name as they have made me feel part of the family - Ashley, Rosita, Amina, Marta, Massimo, Tania, Miriam, Eleanor and the rest of the gang! I have enjoyed the banter, jokes and even some of the music at the bar!!
Do not stay at The Atlantic hotel!!! We stayed here the weekend before Xmas and were asked for a card to swipe in case we made any charges to the room as a “holding deposit”. Although in the same breath were told the bar and restaurant were closed for a private Xmas party. No pin or signature was requested. The next day we checked out and where told the hold would be taken off the card. When we checked our account £50 had been taken. For 2 weeks we chased the both hotel and bank. The hotel informed us that it took 3 working days to be credited back. So £50 less over the Xmas period was not ideal as we are both get paid every 4 weeks and were relying on that money for last minute Xmas presents and Xmas day food. 3 working days came and went still no money. The rude lady on reception (bad customer service) kept saying it's been released call the bank nothing we can 3 weeks came and went still no money. So we went into the bank where they called the hotels bank and were informed it takes 28 days!!!. So not only did the hotel take £50 from our account, but they lied about when we would get the money back and will be holding onto our money for another 2 weeks. Why even take a “ holding deposit” if we can't charge anything to the room in the first place and why keep fobbing us off saying nothing to do with them. The Atlantic Hotel are liars and thief's!!!
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Mr Dazzadj , Thank you for your email regarding the pre-authorisation of £50.00 on your Credit Card. I thank you for bringing these matters to our attention. Our procedures are that we request a credit card to guarantee the booking and we follow this procedure with all of our guests, in which an allocation of monies are retained in the unlikely event that a guest forgets to pay his bill on departure or damages are made to our property. This procedure is followed by the majority of Hotels in the UK and around the world. Providing no extras or damages occurred ,the banks usually release the pre- allocate funds within 3 working days, and depend from bank to bank. I trust that the above explains my team's procedures. We always encourage our guests to make a reservation in our Restaurant in the eventuality the Restaurant maybe fully booked. May I thank you for bringing the matter to my attention, and I do hope that we will have the opportunity to regain your confidence in our standards on a future occasion. We consider nothing to be trivial if it displeases our guests, and we take all complaints very seriously. Again I thank you for bringing these matters to my attention as our success depends on customer's recommendations. Kind regards,
We waited 20 minutes at reception to check in due to a large group check in, our room was nice but did not reflect the near £150 we paid for it, breakfast was not included and we were quoted £ 50 for 2 breakfasts in addition. Our room was cold and in the early hours tried to get the heating to work with no success so resorted to sleeping in our jackets. The Chelmsford area was nice and having sky in the room was good too. we expected to pay extra as it was new years eve, but feel this hotel was very overpriced and not value for money.
The reception manager has no people skills what so ever, let alone any idea how to sort an issue out. Management have been notified on 23rd December and I am still awaiting a response. The room next to ours was extremely loud and the beds are not the most comfortable.
We had a family wedding to attend locally and prior to booking 8 rooms several months ago, we requested an early check in to allow some of the party to change also get young children ready etc, When we called the hotel in the morning of our stay to confirm the early check in we were told that there were no notes on the bookings in relation to checking in, and we could not check in till 3pm........Great if the wedding takes place at 2pm. This made things awkward for some. Rooms (all the rooms we had booked) were freezing upon arrival (around 4pm) When we arrived back at the hotel around half past midnight there was no facility to get into reception (room keys don't open main entrance) and despite ringing doorbell and knocking several times we were left standing outside for 10 minutes or so, fortunately it was not raining. It was not until we phoned reception that someone come to let us in. Also bearing in mind this was also New Years Eve, the bar/restaurant was closed. On a positive note, the beds were comfortable and the rooms were clean with facilities you come to expect for around £100 per night, breakfast was adequate.
Stayed here on a Saturday night throughout December with my partner. Car park was a little difficult to find, but we blamed that on the silly sat nav woman! Friendly welcome on arrival, and nothing was too much bother for the reception staff, Check in was efficient and quick. We where given the key to room 238 and was directed to our room. Bed Was very big, Clean and had everything we needed, including Sky Sports! - partner was happy for the evening to say the least. We didn't dine at the hotel in the evening as they had a Christmas party on, but it is only a 10 min walk into the centre. However we did have breakfast in the morning, and it was to die for, i liked the idea of having an unlimited hot buffet for breakfast, could go up for as much food as you like, always a bonus before a long day of shopping. Restaurant staff where lovely and attentive, but not irritating. As mentioned above, they did have a xmas party during our stay, yes there was music, which stopped dead on midnight, but we enjoyed a sing song in our room, it is Christmas after all! A friendly goodbye on checkout. Will Certainly be back again!
Stayed at this hotel on business and found the hotel to be fairly soulless and overall very average. Reception staff looked like they hated their jobs and weren't very friendly at all. Bar staff better but I still felt like I was an inconvenience to them. Room far too hot and the restaurant unbearably hot at breakfast, where I had average scrambled egg complete with the occasional crunch of egg shell and poor smoked salmon. Coffee was good but I was too hot to drink it. Far too many better options in Chelmsford so won't be returning.
I stayed in an Executive Room on a Saturday night in December. There was a Christmas party with music in the restaurant that evening, but that didn't bother me as I could barely hear the music from my room and by the time I went to bed (shortly after midnight), the music had stopped and people were leaving the premises. As with previous experiences, my stay was very pleasant. Check-in and check-out were prompt and easy. The staff are always very friendly and helpful. The room was clean and equipped with everything I needed and more. My favourite things in this hotel (and particularly in the executive rooms) are the super-comfy beds, the powerful rainfall showers and the Nespresso coffee machines. I will definitely keep coming to this hotel.
I had booked a room on Friday 22 Dec but unfortunately subsequently found out that i could not attend as I had to go to hospital for an urgent operation. I called their office team to explain the situation and asked whether two friends who were over from the USA could take the room instead. They kindly confirmed that the could do so over the phone. They didn't send me an email or explain that anything further was required, other than my friend's name. On arriving at the hotel that evening, they were told that that was not the case. I spoke with the receptionist and she was adamant that she had spoken with her manager (who was unavailable for me to speak with) and that nothing could be done. This is terrible customer service and was very embarrassing, and displayed a chronic lack of empathy. I will never stay at a BW hotel again.
My husband and I stayed here following a night out in Chelmsford and can't fault the service. We were greeted very pleasantly upon arrival. The room was clean, spacious and had everything we needed. Breakfast was really good too. Would definitely stay here again as not much more than the premier Inn and has a nicer feel.
We arrived having spent 10 mins trying to find the car park, to be greeted by a bright and modern reception area. Checking in was straightforward and we went up to our room. The room was clean and warm, with a large walk in shower, toiletries and tea and coffee making facilities. We freshened up and went down to the bar. The attached resturant was being used for a christmas party - so the bar consisted of 6 seats. We ordered wine - and was given a warm glass. we noticed this was the norm with others complaining. When we returned from our night out, and went to bed, there was a continual loud banging and clicking noise coming from the heater. It woke me and my husband on a number of occasions, The bed was exceptionally comfortable with warm and clean bedding, Breakfast was poor, after having to convince the receptionist that i had paid for it as a part of my deal, we had to wait 10 minutes for bacon and sausages, was not offered eggs (others were we found out later) and whilst the staff were polite and helpful it felt there was a lack of order in the kitchen. This could have been due to the large party of wedding guests - but it seemed very disorganised. The waitresses were very keen to remove dirty plates - which was a little annoying when you got up to get more juice etc to come back and find the remainder of breakfast you were planning to consume was gone! so - all in all, average, Had we had a better nights sleep and had the breakfast been more organised - it would have been a good 4.
Surly unhelpful staff at reception - 25 minutes to check in as room wasn't ready, bar not open so sat in reception as later guests arriving were seen straight to their rooms?? Xmas party for the 3rd year running - no cocktails, limited staff, 2.5 hours for the meal. ushered out immediately at 12 - rude night porter and told if we wanted a drink as residents we would have to sit in the cold reception area - a farce, was never like it before. what happened?
I regularly travel into Chelmsford for work and always book this hotel if it's available. While it can be a bit difficult to find on your first visit (as my colleague discovered - don't always trust your sat nav!) Inside it is a clean, modern and comfortable hotel (not sure about the brown colour scheme in the reception area though!). The reception and cleaning staff are helpful and friendly - always happy to give me extra tea and coffee supplies and tips for places go to in town if I don't fancy eating in the on site Italian restaurant. The rooms are spacious and clean. Lovely big, comfortable bed and a good powerful shower. The TVs are huge and there's Sky Sports in the more expensive rooms, which is a nice bonus if you stay in one (they also have a coffee machine). Overall, I'd say it's good value for money for being right in the centre of Chelmsford town and would recommend for anyone doing business there or if you fancy a shop.
We come to Chelmford for work every month for a couple of nights a group of us and we get put in to different hotels well we was put in this one as close to town. When walked in we had to put a card and £50 holding dep down on each room even know they had our works card on the account. The rooms were small and my one walked in and the door was open and window was as well. The sky tv was a nice touch but wanted to have a nice soak in the bath after drivering for hours and also then work wanted to relax but the push down plug did not work like it was meant to so had to have a shower in stead. The bed was hard and had a stain on the cover the main heater did not work had a small black noise one. After a bad nights sleep we had breakfast it was a help your self and heated in units the egg ok the sausages tasted bad and not nice we had one hash brown put on our plate and it was cold as well. I ask the others about there room and the food and we all said the same not great cold small and will not go back there When I checked out I spoken to the lady on the desk she said sorry I let them know and that was it.
Great hotel, much nicer inside than the outside would suggest. Modern throughout, bedrooms seem to have been refurbished very recently. Warm, friendly and very attentive staff in every department. The tuna steak in their 'Sapori' restaurant needs a special mention, best tuna steak I ever had!! I would come back just for that! All in all a great place in a very convenient location, just 5 minutes from the town centre.
Stayed here with my best friend so we could do xmas shopping. Not been here for ages and from walking through the door until we left 2 days later it was amazing. The room was warm and welcoming and had all the facilites you would expect and the extra pillows we requested on booking were already provided. The receptionist asked if we needed local info or directions which would be helpful but we had stayed before. We dined out the 1st night but after a wonderful breakfast decided to dine in 2nd night and then wish we had dined both nights. The choices made it hard to decide but we both ordered different things so we could try each others. What else can i say except a huge thankyou for making our girlie weekend the most perfect one. We will be back for the january sales..
Special thanks to reception team to Miriam, Ashley and Tania. Also I want to mentioned the restaurant team, Marta, Rosita and Amina. You can find an Italien restaurant which offer fresh home made and high quality meals. They working together to provide great performance.
Always come back here anytime I take a trip to Chelmsford. Been offered a top floor executive room which was incredibly comfortable with all the facilities needed ! Definitely recommend the restaurant to taste the real Italian cuisine! Was A very pleasant experience for me ! Thank you.
The hotel is noisy, the staff could not care less and the management even less. We did not get any sleep because of parties in the hotel. We complained to the staff and they did nothing and then complained to the management and we have yet to receive a response. There is no customer care
Part of my family stayed over in this hotel last week and one of the nights midweek we all dined in the Sapori restaurant which wasn't bad and the service of the restaurant staff was exemplary. I must say there were a few problems after I left as my Aunt who was staying in the hotel had to phone down to the night security man as she had knocked on the door next to hers to ask the people to turn their television down but was curtly told to mind her own business and "F*** off" . I have to say I was impressed with how it was dealt with. My Aunt phoned down in a panic and told him of the situation and told her to stay in her room while he spoke to them, By all accounts he gave them a warning and told them if they misbehaved anymore he would evict them without hesitation.He then went and re-assured my Aunt. I also phoned the hotel to see what was occuring and he put my mind at ease telling me he would keep an eye on the situation as he was on all night and not to worry.It is reassuring in the current climate that some people are prepared to go that little extra to keep their customers safe and secure. I don't know the mans name but I had seen the man at around 11pm in reception he was tall, very muscular with brushed back hair.
Stayed at this hotel before and having previously been satisfied I booked a deluxe room for a special weekend. On arrival the room was extremely cold and heating took several hours to make the room more comfortable. After an afternoon shopping my partner decided on a hot bath which turned out impossible as the plug would not fit. Staff at reception could not get a replacement as housekeeping staff were not available. I was offered another room but this being shower only I declined. Wanting a special weekend, it was the small details that let us down.
I received outstanding customer service from reception staff at The Best Western Atlantic Hotel, Chelmsford. All the staff at reception were very nice and helpful, but Charlotte Walker was amazing! What a kind, can do and helpful person. Charlotte went the extra mile, and helped me sort out an unusual logistical problem related to my trip. I would have struggled without her help. The room was very nice and clean, and I had a really good nights sleep. The food was good, although the service staff in the restaurant were not so good. I got a grumpy short response when trying to sort out getting a low fat meal. The restaurant was busy however, and I think it needed more staff. They should have Charlotte as a tutor. Charlotte made my trip fantastic, and I can't thank her enough for her help. The overall top marks here are due to her professionalism and outstanding service.
Wide enough and clean room. The bathroom too was clean and wide enough. In the everage the breakfast buffet. Kind staff. Not so good the bar. In general, it is a good hotel for a one or two nights stay in a working trip.
Just returned from the best Western Atlantic Hotel. When we we arrived we were pleased to have been upgraded and found the room to be clean and very comfortable. We had a problem with the kettle which was promotly changed for a new one when we let reception know. Breakfast was delicious and the staff were more than helpful. Thanks very much guys!
Room was reasonable price and had a comfortable bed. However bathroom was a bit grim with mould between tiles and a toilet that needed a good clean. Receptionist struggled understanding my English accent, but got checked in eventually.
We always stay in the hotel, great location, restaurant food great and breakfast lovely. Staff always look after us and parking easy. Rooms are big so plenty of room and bathrooms are always clean. Would have no hesitation in recommending this hotel
Tucked away behind a gym and a block of flats, this is a surprise. Nice decor, friendly staff (especially in the excellent and reasonably priced restaurant) and comfortable well-equipped rooms. Bed so big you don't need to like the person you are sharing with and a huge HD TV with Sky and BT Sport. We were there five days and could happily have stayed longer. In fact we have already booked it again when we return to Chelmsford n December.
Recent refurb on the hotel is lovely and makes massive different to their glaring old decor. However, the staff at hotel have just become worse as the years go on. They can be rude. Food from restaurant is lovely and breakfast is amazing.
Stayed at the hotel for one night. Lovely and clean room with a fantastic big bed. Felt like it might have been recently redecorated, as a lot of it seemed quite new. Was surprisingly cool in he room, but that suited me as I find hotels are usually too hot and stuffy. Breakfast was ok, not too sure about the vegetarian sausage though. It was cooked but still looked like a roll of raw vegetables and potatoes. Not a very big restaurant, and lots of solo guests midweek so I imagine you'd have to queue at peak times. All staff were very polite and friendly. Would stay again.
I've always thought that Best Western hotels had individual character, but this hotel is on a trading estate in the middle of Chelmsford. It looks very much like the office blocks surrounding it, so you really struggle to find it with the poor signposting. It is relatively new, and has a spacious lobby - but surprisingly has no lift to take guests and their luggage to the two upper floors. Our room was, I suppose, reasonable for the price we paid, but we were treated to the noise of trains trundling through the nearby station pretty much all night. Breakfast is extra, and quite expensive, but when we checked in we weren't told it was cheaper if paid for in advance. I asked for a map of the city centre, and was offered a photocopy of such poor quality it was barely useable. Unfortunately, we left a small bag of pants and socks behind when we checked out. I realised the problem the same evening, contacted the hotel - only to be told that the bag and its contents had been incinerated. Great customer care !
My family and I really enjoyed our stay here in Milan. Very close to the main train station in Milan, the receptionist was lovely and very helpful, and the room was clean and tidy. The only downfall was that the shower/bath was very high and a little struggled to get in even for two young fit guys. Other than that, the breakfast was great, and check-in and check-out was very smooth and easy. Would definitely consider this hotel if ever in Milan and would highly recommend.
Just stopped for one night. Clean with reasonable comfortable bed. Would have been better if the heating had been on because it was very cold when I arrived. The breakfast was nice with plenty of choice.
The hotel was reasonably priced, which was attractive. However, eh atmosphere was no great. reception was very cold, the room was also cold and only had a huge AC unit which did provide hot air but it was very very noisy - could not keep it on, it needs basic heating. The restaurant food was good, but very loud Italian music and very brightly lit - no atmosphere. Finally, breakfast was very poor -no free tables, no glasses, no cutlery and too few staff running around. Cutting corners. Will not be returning to this Best Western.
I booked this hotel two weeks in advance for a two night stay at around £95 per night. The hotel bar had three lagers on keg and no bitter! The Guinness was off. I had to pay £8 for a bottle of bitter and a small bottle of Bud! The bitter was served ice cold from the fridge!? My daughter paid the best part of £10 for two pints of keg lager! Awful beer, horrific prices. The room was basic with no frills at all, not a picture on the wall! The electric kettle did not switch off automatically as it should have, the silicone seal around the bath was black with mould in places. The shower head could not be fixed in one place and had to be held to direct the jet. My wife could not get enough light by the mirror to do her hair and make up, and cut herself on a sharp edge of the shower mixer tap! On the plus side the bed was comfy! We were asked to pay for breakfast in advance and told it was £2 cheaper to do this than pay on the day! It was awful! Cold plates, sausages with skin so thick and wrinkled they took some cutting let alone chewing. It takes a special sort of culinary talent to make raw ingredients look so unappealing! Scrambled egg was watery and looked grey! It was flavourless. The coffee pot arrived with the bottom of the handle not attached to the pot (the spot weld had failed) it would not be difficult to imagine the whole thing failing and scalding the user. The customer in front of me did not know what to do with the stainless steel tops of the Bain Marie, so he put them on the floor whilst serving himself! They were duly replaced without being cleaned! I cancelled my prepaid breakfast for the following day and used the excellent sandwich shop across the road. Cheaper, tastier and infinitely better than the in house offering. I will not be returning to the Worst Western, and would counsel others to give it a wide berth!
For a budget priced hotel and a Best Western, this was a pleasant experience and unlike many Best Western's I have stayed in. The room was modern and clean, and relatively large which was a bonus. All fixtures and fitting looked fairly new, and everywhere had a fresh smell. The bathroom was very modern and well stocked with shower gel and towels etc. The corridor lighting can seem a bit low key and bland but it is good enough to feel secure. The restaurant was small and clearly plays the 'Italian theme' a bit pricey for a Budget Hotel but the food was very good and the staff were excellent (very attentive). The Breakfast is also good quality and fresh. The hotel had a good and spacious car park and access is ok. I would definitely stay there again.
The date of this hotel and its strange design makes it an unlikely contender for any awards. The staff could make all The difference but sadly they dont. Awful lighting in the corridors with a funny damp smell. Service carts left out simply covered by a sheet all give the impression of carelessness.
The corridors have silhouettes of Mohammed Ali wearing neon lipstick on the walls! The room itself is comfortable enough, the wi-fi works well. Be aware that there is no lift to the first floor, if you have a lot of luggage. The reception service was perfunctory, I don't think he made eye contact even once. You will need a code to get out of the carpark, don't forget to ask before you leave reception.
Having stayed here recently to visit family, we were very happy with the comfortable room and especially the large bed. However the finer points of the room cleaning need to be looked at ( during a four day stay, not once was the floor hoovered properly or the fan in the bathroom cleaned , I cleaned it eventually !))But overall a good hotel in a fairly quiet location ( train line is two hundred metres away )
We arrived an hour early and asked if we could leave the car in the car park , we were told we could . The Executive Double was basically decorated but had an enormous bed which was very comfy. Unfortunately the bath pressure was so bad that it took ages to run , by the time there was enough water for a bath , the water was tepid. Not great. We weren't sure if we would be up for breakfast so didn't pre book , we were for warned that if we didn't pre book , the cost would be £11.95 rather than £8.95 . We did have breakfast , which was ok if you wanted the full English , the choices of two continental meats and one cheese was not great and pancakes were not available , as the order had not been delivered ? I realised they must be bought in ready made. I think that the chef could have made pancakes easily enough , not great. What was great however were the breakfast staff . Without exception , they were friendly and efficient , and apologetic. I hope that their positive customer service is recognised.
Stayed here with a friend for one night. The room is great and the added Nespresso machine was a welcome perk. The huge walk in shower was also lovely. My only criticism would be the cooked breakfast which was a little cold and we had to wait for more mushrooms and eggs. Outside of that this is a good place to stay. Great parking too.
Very friendly, helpful staff. Very comfy beds and a good size room. Parking is free and near to reception.Car park entrance is a little difficult to find. We had a cup of tea in the bar and then when we returned from the races and had a drink in the bar. A couple of gripes, however, the shower curtain had black mould on the bottom which could be easily replaced (the hotel apologised about this and didn't charge us for the drinks). The curtains need to be re-hung as both the nets and main curtains were partially hanging off. We would stay again.
So on arrival at hotel, receptionist looked after bags for me as I arrived before check in. That was decent of her but she was plainly too busy and forgot the niceties like welcome and a smile. The reception staff on the whole we're uncommunicative no hi's smiles good mornings/evenings. I think they are very stretched work wise. The room itself was tired, and for the price I paid I expected better. A Travelodge is as good and half the price! The folder containing info to the hotel was falling apart, and the pelmet over the curtains was stuck to the wall with Velcro. It's these little things that matter really, as a guest if those things are missed you tend to feel neglected. I have to say the night guy was brilliant by the way, there was trouble with a guy from a wedding and he had managed to get him to go outside, I had come down for a cigarette and he explained the situation and that the guy was in the car park so the door was locked. He let me out of a back entrance, and gave me the number to ring to let me back in which I didn't need as he came to check on me twice. He also said good night as I went back to the room! The only greeting I had received during my stay. I have to say the breakfast staff were excellent though, polite cheerful and efficient. Would I stay again? No Which is a shame as I will need to go to the city fairly frequently
Faultless stay at the hotel. Room was lovely, very comfortable bed and the staff were welcoming and helpful. There is ample parking and the hotel is close to the city centre. Would stay here again and would recommend others to give it a try. I had a gluten free breakfast which was tasty.
A very friendly clean hotel.Good hot full English breakfast and ample parking.Very quiet during my visit.The friendly and helpful staff made for a very enjoyable stay.I will definitely stay there next year if I can get in.
Stayed here on a weekday evening. The room was spotless, bed large and very comfy with in room tea/coffee facilities. Would definitely recommend and would stay here again. Hotel has a good sized car park and is a five minute walk from the town centre but remains in a quiet area so noise isn't an issue
The last BW we went to was on International Drive in Orlando many years ago. It wasn't great. But with a family reunion in the area, we booked up on line well in advance and, having got a reasonable price, upgraded ourselves to an executive room. And I'm glad we gave BW a second chance now. Firstly. Parking was on site, free and its only 5 minutes or so into town. Far enough without being on top of things. Secondly. An iron and board, a hair dryer, a good range of complimentaries, a kettle, a king size bed and big screen Sky Sports were all included. The package was definitely good value for money we found. Only niggle was there was no lift but thankfully we were only on the second floor. Still, there is room for a stand alone one in the foyer if funds could run to it. Thirdly, we availed ourselves of the bar last off, good service, great facility - and if I sum up our stay, we couldn't really have wished for more. Not so another couple with us who booked much later and got the last? ground floor room next to the entrance door. The smokers, not allowed indoors nowadays of course, gathered outside her window and apparently weren't respectful or considerate about whose room they were loudly chatting outside of. So the moral of the story is this: book early and request somewhere quiet if you can, And if there's no alternative available, I guess it would be better all round to "reconsider your position", as they say. As for us, we were well pleased with our package and would have no hesitation stopping here again if in the area.
Lovely staff - went out of their way to be helpful, every single one of them. I had forgotten a light in my car and they woke me up to let me know. I am so grateful as my car would not have started the next day!
It has to be the worst hotel I have ever stayed in. I requested to change my room as I wasn't happy with the standard. The hotel receptionist was very very very rude and refused to see Request. As a paying customer at your establishment I would have expected to be treated with a bit more respect instead your staff were rude to me and my guess on numerous occasions. When I first checked in I wasn't even shown what direction to go to get to my room and when I did ask for help to get to through the doors as my hands were full I was met with the response by your reception staff 'the door does open', I was livid. The worst hotel I have stayed in purely on the grounds of rude reception staff. Will never recommend this place.
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Mrs Mensah, I was very sorry to learn of your disappointment regarding your recent stay at the Atlantic Hotel. We take all our guests comments very seriously indeed, and I was most concerned to hear that the room was not to your expectations. Having liaised with the teams, who have been with us for many years, I was informed that you were informed at check in the directions to your bedroom as well as explained as to why we could not move you into another room, as the hotel was indeed fully booked and your reservation was for a standard room which you allocated for. My team was very pleased that guests that overheard the situation, approached the team and apologised for the manner you spoken to my team when they were trying to listen and help. We deal with many guests everyday over the years, who appreciate our efforts and warm hospitality. Yours sincerely, Ricardo Santa Rita / Regional General Manager
This is a lovely hotel for an overnight or extended stay. Good facilities all round and the staff attended all my needs. Will definitely use again. The room was comfortable and quiet allowing for a much needed rest, followed by a hearty breakfast. Nice place and location.
We stayed before and after a holiday. I could well believe that this is the best value in town. King size beds, clean rooms, good parking and very good location a short walk from the new Eating Area in the town. Because of this both dinner and breakfast were taken away from the hotel so I can't comment on the restaurant but it appeared up to the usual standard. That in many ways sums up my experience with Best Western, over many years I have never had a bad experience with them.
If I was staying in Chelmsford on my own again, I'd probably try to stay here again. Good size room for one or two, and with easy access to the town centre is well placed for someone looking for a good hotel in walking distance of plenty of amenities. Access to the gym next door. Decent breakfast, but not super.
Great location and very helpful and pleasant staff. Plenty of choice for breakfast and staff were very happy to accommodate special diets. Rooms were clean, spacious and quiet. Even though staff were clearing away after breakfast , the morning coffee we ordered with visiting friends was served with a smile.
I'd seriously recommend AVOID, you won't want any long term relationship here. Stayed at this hotel on 3 separate occasions. The Atlantic sets itself low standards and consistently manages to deliver them. The hotel is very much a low cost no frills budget experience though the room rates charged do not reflect this, expect to pay circa £100. Let's start with the positive, not much to talk about here sadly; the double beds are really big so you can stretch out. The gentleman at breakfast is always very polite and they can cook perfect poached eggs. That's where it ends. Generally, I've found the staff, with one exception, disengaged and unmotivated, feels to me like they are getting hospitality experience before they move to somewhere where they might enjoy their work. The rooms are basic; I'd give them an average ‘C' for cleanliness. Cobwebs in the corner of the rooms for example. There is little attention to detail; my last room had a tissue box with only one sheet. Take your own toiletries, as the tiny soap and rubbish shampoo are exactly what they are, rubbish! There are no other amenities. The night-light had a bulb that needed replacing; it's not that hard now is it. I've had a room where the TV remote didn't work, and if you can get the TV on you are treated to the very basic free to air channels though you qualify for Sky if you pay their ‘executive' rate, I got ‘scolded' by the reception staff for daring to ask one time. Some of the rooms have been refurbished, on one stay I was delighted to find it had air conditioning, the other two nights my room was cooled by opening the window. I've always found the rooms to be uncomfortably hot. If you are unluckily enough to get the ground floor you'll be aggravated by the busy car park noise or worse still the smoke from the designated smoking area which has been inconveniently situated right by the main entrance, top marks for the genius who thought that one through. Generally, I've always been underwhelmed by my experiences at the Atlantic and aggravated by different things so much so I thought the Regional General Manager, Mr. Ricardo Santa-Rita might be interested in some feedback. To date, I've had no acknowledgment of my note and no response at all which demonstrates just how much this hotel takes business for granted. Many reading this, and probably Mr. Santa-Rita too will invite me to stay somewhere else if I don't like it so that's exactly what I shall be doing from now on. There is plenty of choice in Chelmsford so I shall be voting with my feet. Good luck if you make a choice to stay there, expect a 2* experience and you won't be disappointed.
One night stay to attend an evening wedding reception. More than adequate for an overnight stay. Room clean and comfortable bed with plenty of space for the two of us. Quiet too considering its located in a town. Staff were attentive, polite and cheerful and also helpful with booking our taxi. Breakfast was buffet style and satisfactory as far as this type of hotel goes. My only complaint is why can't these chain hotels provide better mirrors and lighting to make putting on makeup easier!
stayed here for one night. room was ok but very tired. bed was comfortable enough and it had basic sky tv but my room was on the ground floor next to the entrance. this is where all the smokers gathered outside for their hourly fix and i was eventually joining them , passively , which was unpleasant. Breakfast was ok and staff were also very helpful.
The hotel was in a convenient location for my purpose, rooms were satisfactory- a few loose fittings in the bathroom (room 108) but nothing major. All the bar/restaurant staff I encountered were extremely friendly and gave excellent service. Unfortunately the same could not be said of the reception staff. Very prickly and un-accommodating. The night manager was however very helpful and gave a much warmer impression than the actual front of house staff.
one night stay .inviting hotel .nice room. very clean with all amenities. wi fi works always a good shout...only negative was wanted a drink at bar at approx 11pm after retuning from evening out was told u can have one but then have to leave as theres a wedding group coming in ...strange for a hotel to turn residents away from bar ..apart from that was a good stay and would return
First of four nights here Location is ok and beer and food acceptable Rooms also are good Staff so far 11/10 Easy check in and the two girls in the restaurant and bar top notch ! Mr or Mrs Manager please note you have great staff
We had various requests due to arrival times for a local wedding, all were accommodated and I can just say that the customer service was therefore first class, very impressed and the rooms were great and all facilities. John Roworth
Nice welcome at reception. Room was cold but found window had been left open. Worried about proximity to car park but no noise heard slept very well. Food in restaurant nice for dinner. Breakfast hint , pancakes and bacon a must. Order pancakes before sitting down as take 10 mins , grab cereal , juice and a drink.
overall the room was OK. The bed was uncomfortable. The bathroom was a bit to small and the shower had not been cleaned properly. The breakfast, was just horrible. Don't waste your money. I would recommend the 5 min walk to a very well known fast food restaurant. Because of this we went else were for the evening meal. Over all I would have rather stayed in a travel lodge or premier inn. Much better value.
Recently stayed here for 1 night. Whole hotel tastefull recently re-developed. Room was a good size with comfy bed. Bathroom was great, especially shower. No hook on back of bathroom door though - always needs one. Bar and breakfast were very good. Staff were really helpful and attentive.
The staff where good but the room was a let down. Gap in between the bed and a zip through the centre of the quilt. It rained during the first night and the gutter outside dripped really loudly all night. The air con is old and very noisy. The Italian restaurant within the hotel is okay but don't order a Guinness unless you want it to be the worse pint you've ever seen, the staff need more pint training !!!!
Having been given advanced notice that the car park would be full on our arrival we were given instructions where to park in the overflow car park. However, when you get there, there is still that bit of doubt you are in the right place as all the spaces are marked and there are big signs mentioning which slots belong to who but no mention of the Atlantic Hotel. So to be sure, not wishing to be clamped, I checked with the hotel reception. The receptionist's answer was that I had to follow the instructions given and only the Manager who sent these knows which spaces to use. When I asked to speak to the Manager, of course she is not in. So no one at the hotel had a clue whether I was in the right place. Anyway I wasn't clamped and all was well, but if you arrive at this hotel when the car park is full and you have to use the overflow car park, don't expect Reception to be of any help.
I stayed here for a work trip for 2 nights in May. The hotel rooms were good, the sizes were perfect for 2 sharing which were clean and simple! On the first night we ate at their restaurant which was Italian, the food was lovely! The breakfast was very simple continental but I found was quite limited. I can't comment on the price as it was paid for... But we did have complimentary water, tea, coffee and biscuits in our room! The staff were friendly and would be happy to stay here again.
The approach to, and facade of, this hotel is quite unpromising, but once inside it's a nice surprise. Swish, clean, modern rooms, a very friendly and helpful staff, and a lovely restaurant. Very pleased indeed with my stay.
The night porter had appalling attitude. He needs customer service training before he should be left in charge of the hotel. His mannerism is aggressive and we do not expect to be talked to like children when we are paying £125 a room
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Mrs Heywood, Thank you for submitting an additional review on Trip Advisor. I enclose below a response I have sent you via Medallia Guest Survey. In the meantime, I would like to bring to your attention that on the night in question, my Night Porter served many other drinks to other guests which appreciated the intervention from Night Porter relating to the noise and behaviour. "Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. My apologies if my Night Porter came across a little aggressive, but as we sometimes experience some feedback when guests use their mobile phones or Ipads to play music after 11.00pm we request that all guests refrain from using such devices with music on...with a view not to disturb their sleep whilst staying at the Hotel. Noise can travel easier at night... I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01245 268168 & 01206866677. " Yours sincerely, Ricardo Santa Rita / Regional General Manager
We picked this hotel as it was ideally located to visit friends who live in Chelmsford. It was also very convenient for a day trip to London, with the train station only five minutes walk from the hotel. We stayed in a Duplex Suite, which was a huge room able to accommodate our family of four all in the same room and still have plenty of space. The room was well equipped, with what we learnt was new furniture and bathroom. There was a big screen TV with Sky & BT Sports, a posh Nespresso coffe machine, Galaxy hot chocolate and a modern desk with USB charging ports. This was incredibly good value for what we paid. The staff was very friendly and attentive, always trying to please and make our stay enjoyable. Unfortunately, we had a busy weekend planned, so didn't have a chance to try the on-site restaurant, but it looked very good. Maybe next time, as we will be definitely coming back to this hotel.
visit was for a 3 course meal with a tribute show, held in the restaurant part of the hotel, first ever visit to this hotel, well laid out restaurant area with well stocked bar and rest area to the side, good size floor area for dancing, first course of mini pizza covered the whole large plate with enough topping for a whole meal,second course of breast of chicken with vegetables again large chicken breast with loads of side vegetables with offers more side vegetables, the third course of mixed fruit tart and cream was out of this world, large tart filled with so much different fruit it was a dream meal, with coffee to follow, followed by the number one U.K. ELVIS tribute artist Mark Summers making it a good rocking night, all for just £35,thats value for money, large free car park ( just remember to get exit code before leaving )
The nature of my job means that I travel around the country and stay in lots of hotels for much of the week and this hotel is one of the best I've stayed in. The rooms are clean and practical with the added touches of a coffee machine and toiletries. The staff are amongst the best I've experienced and the breakfast is amazing. I met Ben Mehanny, General Manager who explained that they also have a hotel in Bournemouth, which I have already booked for a trip in June. I've chosen this over the Hilton, where I normally stay in Bournemouth.
Very pleased to have free car parking with the hotel and on arrival found our room to be spacious, clean and well stocked with tea, coffee etc. Our only complaint was from others staying in the hotel partying all through the evening! Having brought this to the attention of the manager an apology and the offer of a free room at either Chelmsford or Colchester accepted.
Ample free onsite parking. Check in was quick and the room was a good size. My room was overlooking the car park and my window didn't shut properly so was quite noisy in the morning. I ate in the restaurant both nights I was here and I really enjoyed the food on both occasions. So overall I'd say the hotel is average although the restaurant is above average.
This is just what you'd expect for Best Western. Large rooms, reasonable sized bathroom. Temperature control was good and we had a window for fresh air. Very economical. We received an AAA rate. Friendly and helpful staff. They kindly provide complimentary bottled water in your room and ice from the bar. The hotel is a bit of a walk from the train station. No fridges in room. Ice had to be retrieved from the bar downstairs. Single beds are quite tiny. Chelmsford is a great town. I would highly recommend this location if you are looking for a hotel outside of London. The town centre is quaint and very walkable with magnificent shopping and a great mall. Many coffee places were available for our walk to the train station every morning to explore London. Cost for a 7-day train pass to reach the London underground was about 95 pounds.
We arrived mid afternoon on Friday, my satnav took us to the hotel with no problems and there was ample free parking.- I had requested an accessible room and was given a nice, clean and well decorated room with a big Sky TV not far from reception. (There isn't a lift in this hotel) As this was a group visit, the food was buffet style on the first evening and a convention dinner from a previously chosen menu on the second evening. Breakfasts were a typical hotel buffet type and of high standard. The restaurant is Italian and the food delicious. The staff were very good and attentive. Internet was high signal.
My boyfriend and I stayed at this hotel over Easter weekend as we were attending a wedding nearby. Our initial thoughts of the hotel were that it looked like an 'old people's home' from the outside, although not the end of the world. We were greeted by a grumpy looking receptionist who checked us in and took payment there and then (wishing I had held back payment until departure in hindsight). My first shocking experience was finding SOMEONE ELSE'S BOXERS!!! Presumably a previous guest's in the bottom of our wardrobe. We then noticed that our 'King size' bed as advertised was in fact two singles (single beds and single mattresses) pushed together. I addressed these issues with the reception team who explained all their rooms have 'zip and lock' beds this is standard and they have no other rooms to offer us. On second look, the actual zip and lock part of the bed hadn't even been connected properly so my boyfriend fixed this for us (not his job). There was a minor apology regarding the boxer incident and a member of cleaning staff sheepishly followed me to the room to remove these straight away. After this great start we had a more thorough look around the room and noticed that it looked as though it hadn't been cleaned for weeks; there were marks on the light switches, cupboards and walls. A carpet tile had been taken up and not put back properly and there were stains on the pillow cases that clearly did not come out in the wash. Just why the hotel is happy to provide guests with stained bedding for their stay is beyond me… The curtains were broken and half hanging down, which would have given the whole car park and high street a view of us getting ready for the wedding/or woken us up very early by daylight shining in, had it not been for my boyfriend who managed to fix them (again not his job!). There was also no iPod dock in the room as stated in the advert for an executive double. The overall appearance of the room was below average for the amount we paid and I was genuinely upset with the service we received. On check out we were not asked how our stay was, which is (I strongly believe) a standard courteous question that should be asked to all guests when they depart. My only presumption is that the receptionist could not be bothered to hear any more complaints as she knew this is what would be coming. I would not stay at the Best Western Chelmsford again, nor would I recommend.
RicardoSanta-Rita, General Manager at Best Western Atlantic Hotel, responded to this review
Dear Tasha-Leanne I was very sorry to learn of your disappointment regarding your recent stay at the Atlantic Hotel. We take all our guests comments very seriously indeed, and I was most concerned to hear that the room was not to your expectations. I would like to address a couple of items you mentioned. Initially when you came to Reception regarding the bed and the items in that had been left in the wardrobe, the Receptionists on duty misheard you, and thought you had said ‘Boxes' not ‘Boxers'. Upon the discovery of the items, the Receptionist who was with you was most embarrassed that these items had not been seen/removed by the housekeeping team that day. We sincerely apologise for this occurrence, and the matter has been addressed with the Head Housekeeper and her team. We are currently completing a refurbishment program. All our rooms have zip-link beds making them Superking size, which are designed for hotels and usually we get compliments on such. This offers a very flexible sleeping solution and for this reason they are particularly popular in hotels and guest houses and I am sorry that these were not to your personal liking. Suffice to say the room you were given was not up to our standards, and we apologise for this. I know that you have not stayed with us prior, and would like to take the opportunity to regain your confidence in our hotel. I would like to invite you for a complimentary stay based on two people staying, with us on a Friday, Saturday or Sunday night, Bed & Breakfast within the next six months. Date is subject to availability. If you wish to take up this offer, simply contact myself when you wish to book. Yours sincerely, Ricardo Santa-Rita / Regional General Manager My direct email address: [email protected]
We stayed one night in April as we were going to a wedding near by. We had a long drive and we were hoping to get into our room early to change. No problem very nice reception and also helpful in getting us a taxi. The room was good and breakfast lovely
The bedrooms were clean and the beds were comfortable. The bedrooms and the corridors on the ground floor were dark almost impossible to see in the afternoon, bedrooms were not lit adequately. We ate our evening meal in the Italian restaurant as it had received such good reviews but we were very disappointed , as the cost for a 2 course meal for 3people was over£120. The meal was very basic and poorly cooked. Thecooked English breakfast was cold and the bacon of poor quality. The cold buffet would have been the better choice. Staff were pleasant and wanted to please. T.V. was excellent. A very average hotel and I would consider carefully before staying again.
This hotel wasn't really what I expected and whilst I don't want to appear too picky, there were a few things which I wasn't overly impressed with. Firstly, there wasn't a lift and for a modern hotel I thought this was highly unusual. We did at least get an offer of having our bags carried up to our room on the third floor. The room was large and clean but smelled really musty and possibly hadn't been used for a while. We opened the window and left it open for the duration of our stay. Fortunately, it was a reasonably warm evening. There were two bags of laundry in the stairwell on the third floor when we first arrived and they were still there when we left the following day. Vacuum cleaners were also left in the stairwell on each floor and these could surely have been put out of sight once they were finished with. Staff were really helpful and friendly, the room was okay, breakfast was really good and the overall experience wasn't too bad but not a hotel I would rush back to if I am being totally honest. I have stayed in much better for considerably less.
Visiting this hotel for the first time, was by no means disappointing. This beautifully decorated hotel was one of the nicest I have stayed in. The staff very friendly. The room very nice, plenty of space. Equipped with TV, telephone, alarm clock, and ample supply of tea and coffee. There is a restaurant, which, although I did not use, was reasonably priced, with a selection of meals. A well equipped en-suite. Fresh linen everyday.There are shops within walking distance. I recommend the Atlantic wholeheartedly. If I had to criticise, only one small point - there are no lifts.
The hotel room was a bit basic (mainly the bathroom), but extremely clean and had a great night sleep. The staff were extremely friendly and professional. The hotel restaurant was surprisingly of really good quality and tasted amazing.
We stayed at the hotel last Saturday. This place ticked most of the boxes - nice big room, clean, comfortable, nice bar area and friendly staff. We got back to our room at around 11.30pm as I had to work the next day.However any chance of getting sleep was scuppered by the inconsiderate people next door who decided to have a party. We did ask them to keep the noise down, and one of them came and knocked on our door to apologise ( he was slightly worse for wear) and so we hoped the noise would stop. Unfortunately it continued and so my wife went to reception to ask if we could move to another room, only to be told that the hotel was full and there were not any spare rooms to move us to. We had to endure the noise until tiredness eventually took over and we got some sleep. I certainly didn't feel very energetic as I headed in to work. It was a real shame, because we really liked the hotel, but this poor experience caused by inconsiderate fellow guests took the edge off our stay.
Good rates at the weekend for a spacious, clean, well equipped room with a large comfortable bed. The staff are helpful and the secure (free) parking and free wi-fi very welcome. The location is convenient without being on top of the town and the station and some good restaurants are only a short walk away. I can't recommend the in house "Italian" restaurant though. Unless we caught it on an off night the food was poor: re-heated chips and tasteless fish served on top of a paper doily on the plate which disintegrated and left you chewing on paper with your food. Very odd!
I've been staying here for the past 4 years. The hotel is undergoing a revamp which was needed. The rooms are comfortable and clean. The food is a little random but fine after a long days travel. It has a good car park and very close to the university. Reception staff are generally great. There is one girl who remembers me even though it may be a could of months between visits.
Considering what you pay here - with the addition of free car parking not far from the centre of Chemlsford and free entry to the adjacent Health Club - this hotel is excellent value.The rooms are good with a comfortable double bed and excellent shower and bathroom amenities including a good supply of white fluffy towels. The in room TV has all the channels you require! Myriam on reception was very helpful.You can pre-pay for your breakfast at a favourable price!
Stayed for one night dinner bed and breakfast on Friday night. Roons were excellent with massive beds. Bar and restaurant was pretty empty for a Friday. The restaurant is Italian themed only which i though was a bit restrictive. Drinks were expensive and food was average only. Breakfast was okay but not buffet style you have to order from menu. Again breakfast restaurant was empty. Staff were pleasant but not sure if I would return.
I stayed at this hotel for 1 night in November with family (the bridal party) as the reception venue was close by. We had 6 rooms booked in total (2 for 2 nights and 4 for 1 night). First 'incident' - After I had checked in and went back and forth between the car and the room with my luggage, another member of the bridal party arrived with her children so I waited in reception until she had checked in. After she had checked in we proceeded to head upstairs to our rooms however the receptionist called out to me and said you need to check in. I told her that I already had, don't you remember to which she replied it's been busy here I can't remember. Although this is hardly an incident, I did not understand why would she assume I would just wonder upstairs without having checked in. Her response was not polite considering she was in the wrong and did not give me a good feeling. The hotel is very basic for these main reasons: There is no lift (very awkward for our family members who had small children and pushchairs) and the hotel staff did not offer to assist The heater in my room did not work (the receptionist came to look at it but was unable to fix the problem - I had a poorly 3 year old with me so this was not ideal and too late to move room not that I was offered) The rooms (bathroom especially) decor is outdated and looks like it needs a refurb (no loo brush) The gym (which I didn't use) is across the road from the hotel Late check out could only be extended for 1 hour on all the rooms that were booked for 1 night (annoying as check out was at 11am and the wedding cars were not arriving until 2pm) The only 'good' thing about the hotel is that the rooms have SKY TV. Second incident - On return from the wedding (approximately 1am), the security guard made it very difficult for the bride and groom to gain access telling them there were no more rooms despite the bride having stayed the previous night and both of them in wedding attire (a wedding dress and suit). Next the security guard became extremely confrontational and hostile and kept insisting the room had only been booked for 1 night. To my shock he then called the police (completely unnecessary as the situation had not escalated) only to double check again and realise mid conversation with them that the room was in fact booked for 2 nights and told them it was all fine now. I don't like playing the 'race' card however if our party were white, would the above incidents have happened… who knows? Even so, avoid this hotel. There is a Premier Inn round the corner' I don't think it could be worse!
stayed here for a Friday and Saturday night. Lovely big bed which was extremely comfortable. The room was a nice size and the bathroom had a powerful shower and adequate towels. Shampoo, shower gel and a small soap was also provided. The room was quiet enough - well away from a noisy party on the Friday night. The breakfast was freshly cooled to order and I was delighted that they also had scrambled egg with smoked salmon on the menu.The breakfast of either continental or full english was not extensive but perfectly adequate for most people. Good choice of teas! On the negative side, there is no lift and fortunately we only had one flight of stairs to go up. No wonderful views out of the window but as we were within walking distance to the town centre I suppose that was only to be expected. There is a free car park.
Stayed here for 2 nights with our 1 year old to visit friends whos recently moved near here, our room was facing car park on ground level. The first night there was loud music playing from 10.30pm-midnight we never got told this was happening so wasnt expecting this at all, finally managed to get sleep at 1.30am after other guests had quietened down as you could hear them talking outside, banging car doors shut etc. Our 2nd night started off quieter as no music BUT we was woken at 2am with girls shouting very loudly in the corridor, got back sleep and woken again at 4am with people banging on someone's window, and shouting from the car park, also could here people banging about in room above, we will definitely not be returning here, never have we stopped in such a noisey hotel, cudnt fault the facilities just dont get a decent sleep!
a little difficult to find - sat nav took me close but got lost in the nearby warehouse area - kind lady on reception sorted me out on the phone basically turn down the road after the car wash then hang a left room very good and sky tv channels including movies and sports :) breakfast was also of a good quality with both buffet and cooked options and decent black pudding which always scores highly for me
This hotel does not try to be what it is not, but we found it very good for our needs. It is well known placed for the centre of town. A short walk and you are at the cathedral. What I liked most was the attitude of the staff - desk, restaurant, bar etc. They were a mixture of nationalities but always cheerful, helpful and obliging. Full marks to them!
Myself and a large group have recently stayed at this hotel for around 3- 4 weeks. For the money the rooms were good value, quite big, showers were lovely. Plenty of parking spaces as parking is a bit of an issue in Chelmsford we discovered. By far this hotel exceeds expectations with the Customer Service in the Restaurant without exception the staff were amazing. Very attentive, they remembered people drink orders in the morning, always happy to help and suggest alternatives. I would definitely return to this hotel and highly recommend.
I stayed for one night on business and it was just ..disappointing. On arrival there were no towels (but sorted quickly by reception) . The bathroom just did not seem very clean- the highlight being the very ominous brown stain at the bottom of the bath. Hairs on floor. The bedside lights had no obvious switch- so had to clamber to other side of room (crashing into nice executive leather chair) to turn the room lights on. TV was unpredictable and initially struggled to get a feed. (- but nice HD when it worked). Dined in hotel "Italian restaurant"- who overcooked spaghetti. When complained to reception when checking out,they gave me the managers card- which didn't make me feel any better! Staff generally polite and try to be helpful, but seem to lack direction!
For the budget price, the room was modern and clean, and relatively large which was a bonus. All fixtures and fitting looked fairly new, and everywhere had a fresh smell. The bathroom was very modern and well stocked with shower gel and towels etc. The restaurant was small but the food was very good and the staff were excellent (very attentive). The hotel had a good and spacious car park, but was difficult to find as the entrance was behind the hotel with no signage on the main approach road. I would definitely stay there again.
this hotel is well located in town.I stayed at the best western for one night as I had a business meeting the following day and living in Chester it was easier to stay over. I arrived on Monday at around 16.30 check in was not until 3.00 which was fine. There was just one gentleman on the front desk after checking in I went to my room which had nice décor and a very comfy bed.
Easy to find and parking is good, friendly and helpful staff especially Emma on Reception, room was clean and tidy and restaurant very welcoming. we used the bar and it was a comfortable place to sit. The food in the restaurant was good, about average price for a hotel of this size.
I stayed at the best western for one night as I had a business meeting the following day and living in Nottinghamshire it was easier to stay over. I arrived on Sunday at around 12.30 check in was not until 3.00 which was fine. There was just one gentleman on the front desk after checking in I went to the bar but there was no bar tender. It turned out that the man on reception was also the bar man. I may expect this in a small privately run hotel but not in a chain. The room was clean and tidy comfy bed however the cost of an English breakfast was £11.95. Way over priced in my opinion and I declined. Overall average but would not stay again.
The room was good, big tv, clean, well decorated and lovely shower. The rest of the hotel was clean and well decorated good food and friendly staff all in all it's a good place. My only quibble is the king bed was 2 singles put together with 2 single duvets zipped together and a king duvet cover over the top, bit random but it was fine and I would definitely stay again
Lovely hotel comfy beds nice room,The staff in the hotel were excellent could not do enough for you especially in the restuarant,We had an evening meal which was fine all in all a niceplace to stay would recommend it for short stays ,
Having stayed in Best Western before for business I was feeling at ease at placing my booking. Unfortunately this wasn't up to the standard of others. Some of the staff were very pleasant and friendly, some were not. The walls were stained and dirty in the room. The constant banging of doors was a constant unfortunate noise. They had an Italian restaurant with room service yet no pizza! When working late you just want something easy to eat... I ended up ordering from Just Eat. It really wasn't worth the cost compared to other Best Westerns... Should of booked a Travelodge - cheaper but same value that I stayed!
Good location just a short walk from the high street etc. Nicely presented bar & restaurant areas, friendly helpful front desk. Competent, polite bar & waiting staff. Good buffet style breakfast full English & continental selections. Expect around £100 a night for a family room with breakfast. Free parking.
We stayed overnight here as my cousins 30th was just down the road. From the outside the hotel doesn't look the best, more like an old people's home but don't let that put you off. Checking in was nice and the reception was welcoming. The hotel looks to have had a lot of money spent on the inside: the room had a massive bed and sky tv with a 40" Samsung tv and an air con unit if you need it. It's decorated very modern, with neutral tones and a splash of colour from canvases on the walls. We didn't opt for the breakfast as McDonald is just down the road and we weren't fussy. Definitely a great place to stay even if it's just for one night. The only reason I'm not giving 5 stars is because we didn't have the breakfast (and this may or may not bring the rating up or down) and the carpet did have some stains. Get booked in!
Had to book a suite as no standard rooms available. Hottest day of the year and the suite has no air conditioning. Staff provided a small fan. The king bed is two singles pushed together. Attitude of manager is awful. Value for money poor. Avoid.
D W, General Manager at BEST WESTERN Atlantic Hotel, responded to this review
Dear Mr Keech Thank you for taking the time to complete a Tripadvisor review. We do not advertise the Duplex Suites as having Air Conditioning. The size of the bed is in fact a Super King Size Bed and made up of 2 beds zip-link together. Which are designed for hotels and usually we get compliments on such. Whilst I am aware that not everyone has got Sky TV at home, I understand my receptionist assisted you with pressing the Sky button on the remote control to enable you to view the TV. Even though I have offered you a complimentary stay including Breakfast as a gesture of goodwill, this was still not satisfactory for you. To which I felt it was a generous offer. You advised us that if you did not receive monetary compensation you would post a review on Tripadvisor, to which I accepted and hence my response as above.
Spent four nights here with a group of friends and throughly enjoyed it. Hotel exterior has you fearing the worst but once you enter you are greeted by very pleasant, modern decor and very attentive staff. Has a lovely bar/restaurant area and the staff are all great. Food was good in the restaurant and the bar prices were about what you'd expect without being extortionate. On arrival we enquired about an early breakfast on the two weekend days as our group needed to be out early (breakfast is served from 6:30 on weekdays but 8am on weekends). We were told that this wouldn't be a problem but when we tried to confirm things that evening with the night porter he told us in no uncertain terms that he could "guarantee" this wouldn't be possible! We tried to explain we'd already discussed with the receptionist but he was adamant it couldn't be done! However we spoke to the daytime staff the following day and they sorted it out for us no problem. This is my only gripe about our stay - the night porter could have been a little more willing to listen rather than just refusing our request outright. The rest of our stay was, however, faultless, and as has already been written by another member of our group, we did test the staff's patience once or twice and they were very good. Would happily stay there again.
A group of us stayed at the hotel which was described as 'modest' and from the outside it didn't look anything special. Well just goes to show that you shouldn't judge a book by it's cover. Very nice hotel. Contemporary decor, very well maintained. Spacious room with everything you need, comfortable bed, nice TV, drink making facitily etc. We had a meal on the Friday night in the restaurant, 18 of us at one table. The food was delivered hot and tasty. Breakfast was very good, fist hotel I have evr stayed at where poached eggs are available without a wait, they are constantly cooking them fresh. Biggest asset to the hotel are the staff. Very friendly and believe me we tested their patience at times. Would definitely stay here again.
We stayed here for one night while we were visiting for FriendsFest. The rooms were big and installed with sky which was a good surprise. The only problem was the room was so hot, with the weather being good and the hairdryer going off, it felt like a small sauna. You can walk into town which may be a bit difficult in heels but you can manage. The staff were lovely in the hotel restaurant, they couldn't have been more helpful which made our stay great.
Awful rooms. no proper beds. Don't think of this hotel. Have stayed in several hotels and this was the worst. Fan provided was very noisy and rooms smelly. .... Only good point was the location as it is close to the city. But not worth the money they charge for a room
We stayed here for five nights The hotel, staff, parking, cleanliness, and service was good. comfortable bed, central to all our needs. BUT the breakfast was poor !!! The hot breakfast was cold and tasteless. The cold breakfast was basic and the meat\\cheese tasted of bananas they were all in the same cabinet. At £11.95 for a full English it was not good.
Booked 2 rooms for my in laws and husband and I. In a funny location but still only 10-15 min walk to town. We arrived and the room stank of feet so got moved after having to prove to the receptionist that it smelt! The room was spacious but very tatty. Shower awful, tiles falling off and no air con with a tiny window so was very hot and stuffy! TV didn't work as was all unplugged at the back? Is this not checked when being cleaned? The fan was on when we arrived so they obviously have a Robles with the heat. The staff were friendly though, the breakfast was ok.
Excellent prompt service, friendly staff who remember you, good food and nothing is to much trouble for them. Rooms are large and airy and always with plenty of tea and coffee available Good location for work and also main shopping centres within easy walking distance. Plenty of restaurants and eating places around the area.
My girlfriend and I stayed at the Atlantic Hotel, as we had a week-long training course at Chelmsford ice rink. The staff were great and very helpful throughout the week. The hotel is quite deceptive from the outside. It doesn't look anything special until you walk in. The reception area is very impressive. Obviously a lot of time and money spent on it. Where they let themselves down is that the rooms, bathrooms in particularly don't follow the same high quality standard that the reception and hallways display. I can't help but feel that too much time and money was spent on the aesthetics in the 'public' areas, where it's the bathrooms within the rooms that need some investment. In our room, the bathroom tiles had lots of cracks in the tiles, the sink taps were loose and ill-fitting and the whole place generally just had a cheap, run down feel. It's a shame, as overall we had a great stay, but there are some very easily-solved issues that let the place down.
To be honest I don't normally opt for best western hotels due to some previous bad experiences. The Atlantic however is a rose amongst thorns. Upon arrival the fist impression isn't great the facade is dated plain cream brick but the car park is a good size and security is good. The welcome at reception was very nice and the boutique style decor quickly changed my opinion. Very nice staff gave a perfect initial impression. The room very near reception was very well presented very clean and plenty of space for any couple despite the fact I was attending alone. Shower and bath with plenty of supplies and also a good size. Huge desk which was exactly what I needed for a surprise web presentation in addition to my local engineering appointment. Food was second to none great breakfast and a lovely choice. Evening meal was Italian style and a great selection to choose from. I've learnt my lesson and will definitely stay again. First class service, atmosphere, staff and presentation.
The Atlantic was difficult to find (don't try the nearby carwash!) but had a very welcoming and helpful reception staff and an excellent large (by Travelodge standards) room with free WiFi and large Samsung TV with Sky and lots of channels - just right for the Olympics. The bathroom was good with an easy to use shower and plenty of towels. We did not eat in the Italian restaurant but it looked very modern and pleasant.
Average hotel at big price. Better looking inside than out. Restaurant food expensive but menu not extensive. If I had paid around £60-£70 I wouldn't complain. I can get a half decent hotel in the city for £93
A very modern, clean, city centre hotel. Nice bedrooms, huge beds and good showers. Pleasant staff too. That being said I don't think this hotel is any better than the nearby Premier Inn - which tends to be available at a lower price. Note that if you want an early breakfast on Sunday, forget it. The restaurant opens at 0800 and there's no way the staff will consider doing anything early.
Stayed here Friday, Saturday and Sunday nights for a family birthday party. King size bed very comfortable. Breakfast was superb on the first two mornings but Monday morning was spoiled for us with a private party having exclusive access to the sunny breakfast room. Regular breakfast guests were put in the dining room with heavy dark curtains shutting out any daylight plus instead of the usual buffet breakfast we had to order our cooked breakfast option. It was a long time before the waiter took our order and a further 40mins for it to arrive. A shame as it was the perfect location for us when visiting family and only a 10mins walk to the town.
Great parking right in centre of Chelmsford , 2 mins to rail & bus station.Big secure car park.Rooms clean and spacious - massive bed, very comfy. All staff helpful and friendly.Food very good, w/e breakfast , help yourself in conservatory excellent, however this quickly descends into chaos when this is overtaken by conference/ meetings, guests moved into darkened bar area,food needs to be ordered , minimal staff completely overwhelmed food takes 20 mins + to arrive.If this is normal would recommend w/e stay only.
I stayed in an executive double, the shower was amazing, having sky in the room was a real bonus and the food in the Italian restaurant for dinner and breakfast was really good. Staff were friendly and polite. Would definitely stay here again.
Myself and my Goddaughter stayed at this hotel on the weekend of 16th/17th July 2016, we were attending a birthday party and thought we would make a weekend of it. The hotel was lovely, modern, but with a cosy feel to it. Our room was amazing, it was seriously spacious, clean and lovely. The bathroom, was great, the shower excellent, but most of all, the staff were lovely. Hayden, the Bar Manager was especially welcoming, warm, friendly and nothing was too much trouble for him. We really loved our stay and I plan to go back, just because. I would highly recommend this hotel to everyone.
Stayed 2 nights over a weekend for a friends wedding. Hotel was fine, Restaurant was good too. The shining star was the bar manager, he catered to every need and was incredibly welcoming. Credit to his employers. Would recommend to anyone staying in the area.
Booked the hotel as it was next door to work location, hotel has a very good Italian restaurant/bar which I ate in on the first night. Nice reception area with friendly staff and well equipped rooms - good wifi. Nearby train lines can get noisy but comfortable rooms and bed. Hotel has a deal with adjacent Gym so bring gym gear with you. Would certainly stay here again
Rooms are good size and functional, but that's about all this hotel has going for it, based on our visit two days ago. Very unfriendly receptionist,( I felt sorry for the trainee working with her!), bar and restaurant closed at lunchtime!, breakfast choices poor and uninviting, was told breakfast wasn't included (£11:95 extra), but it had been paid for in our room rate, glad we were only there one night!
Last week my partner had a room at this hotel and I joined her later. Reception staff were friendly on check in and helped us with a couple of minor issues such as needing replacement towels and a problem with the TV. We had a nice meal in the Italian restaurant although I found it strange that none of the staff were Italian serving on the day. The big man in the grey suit was at times over friendly. When we eat we like to be able to without the feeling watched and possibly rushed. If I wish to purchase drinks I will call when I want them not be hounded.My compliments to the Chef as the food was delicious. After the meal we had a late drink in the bar as there were still several people in there. It was also nice to see that the late barman took an interest in keeping the attitude of the group sitting at the sofa by the bar in order. One of these people were being over the top swearing and generally being obnoxious but the barman dealt with it quickly in a way that the man swearing had to behave or leave.Later that night It was clear that the barman was more than just this as after the bar closed he was using reception and letting people in and out under lock and key. I noticed this because I smoke an wanted to go out for a cigarette. I apologized for disturbing him and he just said no problem and that I could go in and out as much as I wanted but would have to ring the bell to come back in. I asked why and he explained company policy for insurance fire and other reasons too many to name the doors had to be locked for the night . I thought this was a very secure set of rules and it made me confident that this was a good choice hotel overall. The following morning we had breakfast served by the man called Steve a very very nice man who knew exactly how to make us feel welcome and I noticed he had a great rapport with the night staff. The breakfast was quickly served and very nice.
Didn't have a great start with the booking. I was given the wrong room price twice as the person on the phone seemed to think that saying 'in total' means the price PER NIGHT. Personally, when I ask for the total price I want to know how much I'm paying for my whole stay. However, the rest of my stay was faultless. All staff were friendly and helpful, especially the concierge who couldn't do enough for us. We had a meal on our first night. Varied menu, reasonable prices, not too long a wait for the food. The rooms were spacious & clean with a very comfortable bed. I would definitely stay again.
Hotel seemed modern, clean etc, but sooo noisy. We had a Ground floor room and they may as well not had glass in the windows as you could hear everything outside as if it was in the room. Another annoyance was that although they advertise family rooms... It is only for a family of 3.luckily we managed to get adjoining rooms with the grandparents who could have one of the children in their room. The zbeds provided were in a dangerous state. Multiple springs missing sharp broken metal edges. We kept the mattress on the floor and asked then to take the bed base away.
Overnight stay in Chelmsford about 5 min walk to centre. Modern hotel with good facilities and check in/out. Ideal for restaurants and bars as well as for business stays. Cost a little more than other national hotel chains but with better facilities. Good all round stay.
Arriving here, we had high expectations. Staff were friendly, room was clean and modern, WiFi and TV worked perfectly. All was great.....until we needed to sleep. Unfortunately on both nights we were kept awake for hours as the girls in the next room stayed up talking. Now the girls weren't being particularly loud, its just the walls were paper thin meaning we could hear everything! For the amount we paid, we would have expected at least some soundproofing of the rooms.
we have stayed here before and the room was lovely, this time we were given a room that was well furnished but it was over some sheds so our window was about 2 foot deep and very high up so you had to be almost on tiptoes to see out so it left the room feeling more like a cell. we did say as we left that we were disappointed, the gentleman on reception told us it was one of their worst rooms. as we wouldn't be spending a great deal of time (sleep and shower) I didn't complain, but if we go again I will specifically ask not to be in those rooms (there were 3 like this).
Had a terrible experience at this hotel - encountered the most outrageously rude member of staff upon my return to the hotel at around half one in the morning. Upon attempting to enter the hotel a member of staff physically obstructed the door to the hotel and refused myself and my friends entry until we had given our names and showed our key cards and stated the names of the room we were in. As only one key card is given out per room half my friends could not give this proof and were denied entry, leaving them in the cold during the early hours of the morning. Upon finally gaining entry into the hotel this member of staff then threatened us that we would be kicked out at the slightest bit of noise. I can understand if we had caused any trouble but this was completely unprovoked and I feel exceptionally victimised on the basis of my age. Given the amount of money paid for this hotel to be prevented from entering our rooms, and treated so rudely by staff I am beyond unimpressed by this hotel.
RicardoSanta-Rita, General Manager at BEST WESTERN Atlantic Hotel, responded to this review
Dear Guest, May I thank you for bringing the matter to my attention, and I do hope that we will have the opportunity to regain your confidence in our standards on a future occasion. Our Night Porters are faced with security issues and as such we ask them to ensure that if guests return to the Hotel / Bedrooms must identify themselves in order to gain access to their bedrooms. For Fire safety reasons guests not on the register are not allowed to stay. At times guests whilst walking to their bedrooms cause noise to other guests who can then feel aggrieved by being woken up. As a result of this we request that the Night Porters explain this to our guests returning late to the Hotel. I will address your email / complaint with my team to ensure that in the future they take a gentle approach whilst explaining some of our housekeeping rules. We consider nothing to be trivial if it displeases our guests, and we take all complaints very seriously. Again I thank you for bringing these matters to my attention as our success depends on customer's recommendations. Kind regards, Ricardo Santa-Rita / Regional General Manager
Rude member of staff working the night shift, I don't even know where to begin so I will keep it short and sweet. Member of night staff had an appalling attitude and left me and my mates feeling discriminated against, accommodation was basic but satisfactory yet the whole experience was entirely ruined due a single judgmental member of staff having a power trip. Will not stay here again solely due to this staff members actions.
This review in no way reflects the check in member of staff who was polite friendly and sorted our luggage out as had to leave before our rooms were ready, the rooms were clean and beds were comfy. However my complaint is about 1 member of staff who was rude and judgemental. Me and my friends had been at a festival in Upminster and returned to the hotel 1:30/2:00am. After being on our feet all day we were tired but was greeted at the locked hotel door by a man who asked us 'who are you' and 'what are you doing here' preceded to ask us our names room number and identification. While I understand this will be safety policy the way in which he asked us was hostile as if he was a bouncer. He finally let us all in and as we were going up the stairs told us 'keep quite or I'll kick you all out' I entirely feel as though we were pre judged based on our age. Whilst this man may have had a problem with young people going back to the hotel and making noise before there was no need for him to treat us as if we were trouble when we had given him no cause to believe we were. Especially as this was the second night we had stayed and had done nothing wrong the first night. The impression I got was that this individual clearly got a kick out of exerting some sort of power over us, as he could have done the exact same things in a polite way.
RicardoSanta-Rita, General Manager at BEST WESTERN Atlantic Hotel, responded to this review
Dear Guest, May I thank you for bringing the matter to my attention, and I do hope that we will have the opportunity to regain your confidence in our standards on a future occasion. You were a part of a group that has written previously and so, my response is the same. Our Night Porters are faced with security issues and as such we ask them to ensure that if guests return to the Hotel / Bedrooms must identify themselves in order to gain access to their bedrooms. For Fire safety reasons guests not on the register are not allowed to stay. At times guests whilst walking to their bedrooms cause noise to other guests who can then feel aggrieved by being woken up. As a result of this we request that the Night Porters explain this to our guests returning late to the Hotel. I will address your email / complaint with my team to ensure that in the future they take a gentle approach whilst explaining some of our housekeeping rules. We consider nothing to be trivial if it displeases our guests, and we take all complaints very seriously. Again I thank you for bringing these matters to my attention as our success depends on customer's recommendations. Kind regards, Ricardo Santa-Rita / Regional General Manager
Pros: large well decorated rooms, easy parking, free wifi and gym access Cons: noisy neighbours on the first night of our stay- lost a lot of sleep because of this, and it took multiple phone calls for reception to undertake effective intervention. Ground floor room- this was a br irritating. Overall: would stay again but would request a room higher up.
Convenient for city centre, but on main road so some traffic noise at times, beds comfortable, staff great, restaurant good. Currently renovating rooms, so overall standard improving as was a bit tired.
Lovely hotel , handy for walking distance into Chelmsford town. Room was a good size and comfortable. Staff made us very welcome, would certainly use again when we are visiting that area. The whole experience at this hotel was very good.
Nice hotel, great if you want to be near Chelmsford city centre. It only took us 10 minutes maximum to walk to High Chelmer shopping centre. Free parking too. Room was fine, spacious, lots of mirrors & plug sockets and everywhere was clean. Staff helpful and friendly.
Stayed at this hotel on a Sunday night after a wedding. Rooms were clean, tea & coffee provided in room, staff were very polite and helpful. About a 10 minute walk into Chelmsford town centre and free parking.
My friend and I stayed at the Best Western for one night on Saturday, we decided to choose this hotel as it was in an ideal location for the high street so we didn't have to spend extra money on a taxi. The entrance to the reception was very nice and modern with dimmed lightening within the corridor, we were greeted by a very helpful receptionist who checked us into our room. Once we arrived at our room on the ground floor, we were pleased to see that the room was very clean, tidy and well presented, we also had a large amount of tea and coffee provided which was much appreciated. The bathroom also looked very clean with a small selection of toiletries to use which was handy. The bed itself was a decent size and incredibly comfortable, I was very happy with my stay at the Best Western, Perfect location to the high street, great value for money with a great level of service to go with it. Only slight problem was the fact that we did find it rather difficult to find the parking area to the hotel. Other than that, a great overall experience.
Unprepossessing entrance from car park, but inside reception was smart and stylish. Room was clean, spacious, comfortable. Good price. Short walk from town centre. Italian restaurant on site looked appealing but we'd arranged to meet friends in the town, so didn't try it.
Stayed in this hotel for the first time, and when I entered the hotel it seemed a bit dark and gloomy, with the brown coloured walls. My initial negative impression changed quickly when I met a friendly and helpdul receptionist, and I was sorted instantly! The room was medium size, good desk, great bed, and nice bathroom. Clean all round! Did not eat dinner in the hotel, but had breakfast which was fine, nothing spectacular, but very friendly and helpful staff made the experience good. The ordinary coffee was too weak for me, but I asked for an americano and espresso and this was no trouble. Checked out the next morning without any hassle. Perfect hotel for one night, as single business person, going to the university next door.
We stayed here as it was close to a local party we were attending. The staff were extremely helpful and pleasant. Breakfast was good and the atmosphere in the restaurant relaxed and friendly. The location was perfect, being a short walk to the town centre.
My Daughter and I stayed here a week ago, in two single rooms which were double room's for the price of a single, and a good size too!, very clean with a good size bath, no complaints at all with the room, however we had breakfast, and here we had a problem, the staff who waited on were very good, but, all the hot food was very cold, I mean not luke warm, but cold, the only hot part of our breakfast was the coffee!!, yes I complained and was not charged, but my point really was how the head waiter just automatically waivered the charge, but didn't seem to be bothered, I felt that this was a regular situation to him and was just used to it. A shame really, the rest of our stay was fine. One final point, the access by car is not that clear, it's off a small side road, and you could end up parking in an area that doesn't belongs to the Hotel so, watch for this, would I use this Hotel again, yes, but not for breakfast.
Good location for exploring chelmsford and District once you find your way into the car park entry is tucked away behind next door car wash. Rooms are travel lodge style, functional and clean although we did find ours facing onto car park somewhat noisy as the vent above the double glazed window would not close, bedside lights refused to work so some attention from maintenance required. The in house italian restaurant was clean staff were welcoming and pleasant regretfully food was not pleasant my wife was served a great block of pasta which was supposed to be lasagne, clearly cooked some while before we arrived and banged in the microwave when ordered, my pasta Arabiata was a little better it was at least fresh and hot but tasted of little other than the tomato based sauce. Breakfast proved disappointing a regulation buffet but bacon undercooked and cold, strange tasting sausage. They have a nice facility but need to work on the food offering, trim the menu down a bit , check food temperatures regularly easy really, overall disappointing as best westerns we have used in other locations have delivered better.
We stayed 4 nights in this hotel, selected as a strategical point of departure for tours in the wonderful Essex, but also in Canterbury, Dover, Norwich and London, every place easily reachable by car or train. The room and bathroom were pristine, the bed very comfortable, and we had plenty of complimentary beverages and snacks at our disposal. Breakfast was always abundant and various, with some dishes freshly cooked. The staff professional and helpful, both at the hotel reception and in the brakfast room. We also tried the restaurant, and it was absolutely savoury and flavourful, showing a wide choice of Italian specialties - which we, as Italians, could really enjoy and recognize as genuine traditional Italian food. In summary, we'll certainly come back to this hotel.
Found staff either un trained or extremely rude, room was noisy as on ground floor next to lobby and car park, room was not clean. net curtains were grey, curtains were old and shabby, bathroom needed up dating
The hotel is a 5 minute walk into the centre of Chelmsford in a quiet location. Staff were friendly and very helpful. Room was clean and the bed very comfortable. The shower was excellent, instant pressure and heat. The staff bent over backwards to make our daughters 21st birthday extra special leaving a bottle of Prosecco in the room for her arrival, very nice touch and much appreciated. There was plenty of car parking spaces when we stayed.
This is a great place to stay, what you would expect from a hotel of this standard, and I would have given four stars if it were not for the heating system. Rooms comfortable and clean, and restaurant food was good. Wifi also reasonably fast. A good nights sleep is what you expect in a hotel room, but I was woken up several times by the large air conditioning unit in the room. I set it to heat and 20C and it was silent, however, when temperature went below the setting the unit woke up to what sounded like a jet engine in the silence of night. This obviously happened several times during the night... Can I suggest that these units are replaced with something a little more conducive to a good nights sleep?
Ricardo S, Operations Manager at BEST WESTERN Atlantic Hotel, responded to this review
Dear Tony D Thank you for completing the survey regarding your recent stay at our property. I am pleased we met the majority of your needs and expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. D Warren OPERATIONS MANAGER
We booked for a large group 20+ people. No reception service to mention. Rooms were standard size and overall everything was clean. We booked for a meal in the restaurant with the family and the bride for the evening before the wedding - which was farcical - most of the guests waited for over an hour and a half to be served, whilst some of the group had received two courses. Food was average. Breakfast on the 2nd morning was completely disorganised with no cutlery, bowls, menus. Staff being sent home, and although staff were friendly, communication was a problem as the manager tried manfully to hold things together. To cap it all after spending thousands of pounds over the weekend on our booking, we were then charged when one of our toddlers was sick in the room, and after being told not to worry when we offered to clean - they charged us for the cost of another nights stay. Further communication culminated in rude and curt responses from management with no mention even of an apology for the fact that such a large booking were left so disappointed for a wedding party travelling far and wide. Steer clear!
We stayed here for one night. Room was good size, clean and quiet. We had a good nights sleep. Breakfast was very good lots of choice. Friendly staff I would recommend this hotel. Very near station and shopping and good to get anywhere in Essex by car.
We stayed here whilst meeting up with friends at the hotel restaurant, which is very good and worth a visit in its own right. Our room was a good size and bathroom clean. Hotel staff were helpful and accommodating. We did have a skip right outside of our bedroom window, but we didn't come here for the view, so it didn't really matter! Good hotel for the price and centrally located.
This was a highly pleasant stay in a decent hotel. The reception was well presented and staff helpful as we were confusing them I think. I really don't get other people's comments on it being dated, pretentious customers I feel. The rooms were clean, tidy with plenty of space and the beds are enormous. A concern for the management would that there was a little mould around the window. Not enough for the room to have a problem as I only noticed when leaving. Breakfast was great and staff so polite. Food was a little slow for just a cooked breakfast but worth the wait. It may have just been my hangover causing the impatience. We had a drink in the bar on the Thursday evening and weekend that was a little lifeless. But it was good of the staff to stay open for us. One note though is to check the heating. We arrived at 8pm and were straight out for dinner. Came back to the bar and by the time we got to the room went straight to bed. Woke up at half 5 in the morning covered in sweat as it was set at 25 degree c. Totally ridiculous. Otherwise a good stay.
Quite nice hotel. Not alot of atmosphere at reception. The room was a good size and the bathroom was nice and clean. But unfortunately the room had an unpleasant odour. I thought after the room was aired it would be fine. But the next day it was just the same. Tried to get another room but none available. The restaurant had nice, helpful, cheery staff. The food was lovely with very fresh produce. Would I stay again NO Would I eat in the restaurant YES
There was no lift so bags have to be carried upstairs. The room was a good size and the bedding was clean. There were nice complimentary toiletries and the bath was clean with a good supply of hot water. The breakfast was very nice indeed, freshly cooked full English and nice fresh croissants. Altogether not bad value. The wifi was free. There was a lot of noise outside of my bedroom window until quite late.
Only stayed one night but the room was spacious, clean and well furnished. Although the hotel appeared quite busy the room qas quiet and we got a good night's sleep. Breakfast was good and the service was fine.
I've struggled to find a decent hotel between Colchester and Chelmsford that was central, affordable and met my needs. I was initially given the key to a dirty room that was yet to be cleaned before being changed to a clean room. This was my only minor niggle with the stay and I'm happy to chalk this up to human error. The rooms were a good size with enormous beds to lounge around in, the bathrooms had a nice tiled finish with a large shower head fitted over the bath to give a good high quality hot morning shower although the bath is a little smaller than what I'm used to. A big win for me was having Sky installed in the rooms so there was a very good variety of TV available in the evening, some hotels struggle with basic freeview so this feature gets thumbs up from me. The restaurant food was limited to a handful of Italian dishes and what I had was enjoyable, being so close to the town centre you're spoilled for choice of food so I can see why the menu is kept at a manageable level. There was a little road noise in the morning but no more than expected. I'd certainly book another stay here as I got a decent nights sleep with no complaints and was only a 5-10 minute walk from the station.
The hotel is dated and in need of modernisation, the free internet was ok not really high speed but just enough to use Netflix. The main issue is the in room heating, it was an aircon / heating unit that when it was on was extremely noisy, when off there was a cold breeze coming in from the back of the unit which soon chilled the room down.
Ricardo S, Front Office Manager at BEST WESTERN Atlantic Hotel, responded to this review
Dear Matt J Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently amid a refurbishment programme. Our Wi-fi is supplied by BT and we are on BT Infinity for Business, which does provide us with 80Mb downstream up to 20Mb upstream. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 01245268168. Yours sincerely, DWarren
I booked this hotel as I was attending a wedding nearby. The room was modern with an excellent king size bed that was very comfortable. It was very clean and tidy. The normal check in time is 3pm but we arrived at 1pm to see if we could get a room to change in. Our rooms were ready and the helpful receptionist let us check in early. We paid for breakfast up front to get a discount down to £8.95 and the full English was very good with good quality ingredients. All in all a pleasant experience.
Our room, and in fact the whole corridor smelled awful. We paid for a family room but the children's bed was utterly ridiculous. There was no way my daughter could sleep on it, it was lumpy and saggy to the extreme! We paid the same as other members of our family at a different local hotel and they got breakfast (and a pleasant room) we didn't, we would have had to pay another £10 each. Oh yes the bath was gross and the shower curtain disgusting.....we decided to wait until we got home. We were lucky we only booked one night. Don't stay there whatever you do, there are much nicer hotels locally for the same price and you get breakfast!
Ricardo S, Front Office Manager at BEST WESTERN Atlantic Hotel, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. To ensure you receive this, please don't hesitate to contact me directly at 01245268168. D Warren OPERATIONS MANAGER
We booked this hotel for a last minute night away. From the outside it looks basic and the are not so great but it really surprised, The décor was modern and immaculate our room was way above what we expected (it looked brand new) the hotel was central to everything perfect distance to town and great restaurants you could walk to. it was also only 30 minutes to Colchester Zoo. Overall we were very happy with our stay and would not think twice about visiting again.
Wasn't sure I'd made the right decision when I pulled up in the car park, however once I got inside I was very happy with my choice. The hotel was nicely decorated and the staff extremely helpful. Couldn't really fault the room or my breakfast the following morning. Would certainly stay here again.
Stayed at many budget hotels and never had any issues but...... Sorry, too much to say, so please, just don't. Rooms are shabby, service is... Well, sort of service, the place acts like a poor version of Faulty Towers, without the comedy! Needs to bring itself into the 21st century by a long way. Friends staying in local pubs have cheaper accommodation and laughing at this.
From the moment I enter the hotel I tend to get a feel of how my stay will be. Reception staff were exceptionally helpful. The room was average, it was what you would expect from a 3 star room. Although I had a great nights sleep. I had room service on my first night and the food was very nice and the service was friendly. There was a range of options at breakfast. Although this hotel did not have a gym, there were 2 gyms you could use for free within a 2 minute walk.
We arranged our Xmas party in the Sapori Restaurant at this hotel and had a brilliant time. There were 40 of us and without exception we all had great fun. Food was terrific service exceptional nothing was too much trouble. D.J had us dancing until mid-night. A few of us stayed overnight and could not fault the rooms which were perfect.
I use this hotel a lot for business and the staff are always so courteous, helpful and welcoming. Would highly recommend staying here for business or pleasure. The restaurant within the hotel does fabulous food also.
Arrived at the hotel in the early evening after a long day at work, check in was smooth enough, got to my room and wow! Pleasantly surprised. I get the feeling that the hotel has undergone a recent refurbishment. Very modern, very clean and very comfortable. I dined in the restaurant & found it a very good experience. No complaints from me & I look forward to returning.
We have stayed here three times without incident but on our mist recent stay to visit friends in Writtle we had a disastrous stay. We don't tend to arrive until late in the evening, we put our son down at friends house and he sleeps there until we are ready to leave. Upon arriving at the hotel, the extra bed we had requested and paid for wasn't in the room, despite me questioning this as i checked us in, I was assured it was ready. We then brought child in from the car fast asleep only to find it wasn't there. These things happen from time to time, i can accept that. But already having had a disturbed night we were woken up at 3:30 by revellers returning to the hotel from a night out. This again i accept can happen. But the fact we had been placed in a room with an adjoining door, meant that it sounded like the party goers were actually in the room with us! It wakes us all up and the night manager was called. I didn't really make much difference though as normal levels of conversation could be heard through the door. It really was unacceptable levels of noise filtering through. I just can't see any need for connecting rooms, certainly not if they are not adequately sound proofed. To top off a disappointing stay, Breakfast on Sundays isn't served till 8 and I was playing golf at 8 so had to leave without any. When I complained at reception in the morning about our rather disturbed night I was informed that all complaints had to be put in writing to the manager. I don't think the onus should be on the customer to report a poor experience, it should be in the interest of the establishment to gather the feedback, and act accordingly when it has not reached the minimum standards expected. I re-iterate that we have stayed here before without issue, But based on our experience this time, we will most definiently not be back.
Ricardo S, Front Office Manager at BEST WESTERN Atlantic Hotel, responded to this review
Dear Mr Parcell Firstly, thank you for bringing the matters in your email to my attention. I am sorry to hear that certain aspects of your stay were disappointing. I have noted that you have used us previously, without incident. I have contacted and replied to your wife directly via email regarding the incidents. We consider nothing to be trivial if it displeases our guests, and we take all complaints very seriously. Again I thank you for bringing these matters to my attention as our success depends on customer's recommendations. DWarren Operations Manager
We stayed for two nights so we could visit family. The receptionist was very polite and friendly when we booked in. Room large, clean and warm, comfy beds and nice big towels in the bathroom also plenty of tea/coffee on the tray - bottle of water was a nice touch and not something we usually find in this type of accommodation. Only real noise was the fireworks around the town on Saturday. We did not have breakfast as we thought it a bit expensive as we don't eat a big breakfast so cannot comment.
My wife and I stayed for three days last week, room was a good size and clean. Shower was basic over the bath type. Breakfast was very good and served with a smile. However on Friday, our last day, we decided to have dinner in the hotel since it was raining outside. Bad decision. My wife's tuna was mushy and the rest of the meal was barely mediocre. We were very disappointed with the meal. In conclusion, hotel room and breakfast very good. Dinner avoid.
We stayed at The Best Western Atlantic hotel last weekend for our nieces wedding and we found it a very nice hotel, the rooms were a good size, the bed was huge and comfy, there was plenty of tea and coffee. The breakfast was great both mornings we were there, the Friday morning it was a cooked to order and Saturday it was help yourself, both which were very good! We ate in the Italian restaurant on the Friday night and the food was fabulous and very reasonable priced! The wifi worked very well in the room and the rooms had a hair dryer, iron and ironing board and toiletries! The staff taff were very friendly and helpful and we would definitely recommend the hotel to our friends and family!
Hotel has clean and comfortable rooms. Some noise from the car park and road buy doesn't ruin your sleep. Wireless Internet access very good in the room and around the hotel. Breakfast is good quality good selection of hot and cold food Restaurant quite expensive and quality of food is bot hit or miss certainly some of the selections are straight out of the Iceland freezer but if you stick to the Italian basics the food is very good Would I stay again probably not as the restaurant let's the stay down
We stayed here overnight as a family group of six for my son's graduation, as it is only a 2 minute walk from Anglia Ruskin University. Rooms were clean, spacious and comfortable and although we were on the ground floor close to reception we were not disturbed and had a very good nights sleep. The buffet breakfast was very tasty and had a good selection and the staff were friendly and extremely helpful. Would definitely stay again.
Last Saturday night I stayed at the Best Western Atlantic Hotel in Chelmsford, and whilst I had no issue with the pleasant and welcoming male member of the reception staff on Saturday afternoon and the room, I have strong issues with the breakfast area and the standard of breakfast served. Whilst it is fair for me to highlight the two young ladies working in the breakfast area were polite and helpful, there was nobody around in the breakfast area to greet us and show us the procedure - whether we should wait to be seated or whether we should sit and someone would be with us. After a couple of minutes standing around and no-one helping we decided to sit ourselves down, but no-one came over to us for the next five minutes. I decided to go up to the serving desk to ask for our order, and a member of staff asked us to sit down as she would come over and take our order, which she duly did. We then had to wait about 15 minutes for the food to arrive which seemed unusually long for a breakfast, considering much of the food was pre-prepared - the Hash-browns were on a platter under the hotplate and the tomatoes were on a tray in the warming oven and I'm sure other components of the breakfast were part prepared. When the food arrived the hash-browns were greasy and mushy, the eggs were over done and solid, the tomatoes were dried and shrunken so much you could hardly cut into them and they had completely missed off the black pudding. When we asked for the black pudding the waitress went off to ask the chef to get some. We then waited a further ten minutes for this to arrive, but by the time it did all the rest of our food was cold. Even this black pudding was poorly 'cooked' - it had not been fried as normal but had just been slightly warmed (in the microwave?) so was the consistency of paste. I love black pudding and will always order it when it is available, but in am 46 and in 30 years of eating it I have never seen it served like that because it is a very unpleasant way of eating it. All this lead to a very unsatisfying breakfast that both literally and figuratively left a bad taste in our mouths, but this wasn't the most unpleasant aspect of the breakfast. A particularly nauseating issue we had was that there was a three foot long deposit of bird faeces streaked down the window I was facing into the restaurant which I found disgusting. I can imagine the other people sat immediately next to the excrement were equally disgusted. When I complained about the breakfast to the member of staff on reception (I think her name was Marina) I mentioned this rather foul decoration and she replied: "Well, we can't do anything about that. The cleaner comes in once in a while and he's the only one that does it" I asked her whether it was ok for the hotel to sit diners facing a streak of faeces - to which she again replied there was nothing she could do and any complaints should be referred to the manager. •IF YOU HAVE A RESTAURANT YOU CANNOT HAVE DINERS SAT NEXT TO ANIMAL FAECES. IT IS DISGUSTING TO DO THIS. •IF YOU HAVE A RESTAURANT YOU HAVE TO HAVE SOMEONE IN CHARGE AND PRO-ACTIVE ENOUGH TO NOTICE THESE THINGS, AND IMMEDIATELY SORT THEM OUT BEFORE SITTING DINERS IN VIEW OF OR NEXT TO ANIMAL FAECES. IT IS NOT GOOD ENOUGH TO ALLOW THIS TO HAPPEN. •WHEN CUSTOMERS COMPLAIN ABOUT PROBLEMS LIKE THIS STAFF SHOULD IMMEDIATELY SORT THIS OUT, NOT COMMENT THEY "CAN'T DO ANYTHING ABOUT IT". IT IS DISGRACEFUL CUSTOMER SERVICE TREAT CUSTOMERS LIKE THIS. Marina did then offer to take the cost of the breakfast off our bill, which she subsequently did, but let me be clear - this was not a good enough reaction to our complaint and it is unprofessional to have a restaurant with your customers being served food next to a massive streak of faeces which was there this morning and I'm sure would stay there until the window cleaner next comes - another month maybe? I left your hotel feeling queasy from the horrible breakfast, nauseated by the view from the restaurant and angry at the lack of management from your staff. When I asked to speak to the duty manager I was told that: "There are no managers on at the weekend" I emailed the manager all of my concerns on Sunday afternoon - it is now Tuesday evening and I have yet to receive the courtesy of a reply. Is ANY of the above good enough???
Ricardo S, Front Office Manager at BEST WESTERN Atlantic Hotel, responded to this review
Dear Niven Matlock, Thank you for your email regarding your recent stay at our property. An email was sent directly to your personal email address from our Regional General Manager on Monday 5th October 2015. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact the Regional General Manager - Ricardo - directly at 01245268168. Sincerely, DWarren
Room was clean and comfortable. Bathroom was clean but not spotless. Staff were friendly. Breakfast was poor. I was there for 4 nights and was unable to avail of the cook-to-order breakfast for 2 mornings due to a conference in the dining room.
Ricardo S, Front Office Manager at BEST WESTERN Atlantic Hotel, responded to this review
Thank you for your email regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. DWarren
Man on reception was miserable and unenthusiastic when we arrived. I had to do a pre authorisation payment of £175 even though the room was £105 so I went over drawn with my bank for 3 days before the £70 was refunded. I queried this and the woman I spoke to on the phone from the hotel basically called me a liar. Only good thing was the man who served us breakfast was excellent.
Ricardo S, Front Office Manager at BEST WESTERN Atlantic Hotel, responded to this review
Dear MLShanahan Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our company policy when a guest checks in to the hotel is to either Debit guests cards on arrival, and the guests pay for any incidentals as they go along; or alternatively pre-authorise a Credit/Debit card upon arrival, to permit them to make charges to their room. It appears your card was pre-authorised upon arrival. This puts a hold on funds in your account. When you checked-out the receptionist completed the transaction, using the pre-authorisation code given by the bank. This then releases the unused funds back into your bank. Unfortunately, at the weekend it takes a little longer for the banks to release the funds. We have spoken to our bank about this, and it is only something that can be dealt with by the guests bank. We consider nothing to be trivial if it displeases our guests, and we take all complaints very seriously. Again I thank you for bringing these matters to my attention as our success depends on customer's recommendations. DWarren
Not very welcoming staff, continental breakfast really standard, restaurant is more a snack and food is so average, my coke glass was smelling bleach so strongly i could not drink it... Service i long, menu absolutely non inventive... Room ok but to the lowest best western standard, will not come back, it is also very expensive for the quality
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