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Reiseziel

Chattanooga, Etats-Unis

ANREISE

07/12/2022

ABREISE

08/12/2022

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SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, Chattanooga

6914 Shallowford Road, 37421-1713, Chattanooga, Etats-Unis - Siehe auf einer Karte
SureStay Plus by Best Western Chattanooga Hamilton Place - Aussenansicht Das SureStay Plus by Best Western Chattanooga Hamilton Place ist ideal in Chattanooga Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Im SureStay Plus by Best Western Chattanooga Hamilton Place in Chattanooga können Sie sich erholen. Wir befinden uns in günstiger Lage, abseits der Interstate 75 in der Nähe des Hamilton Place Mall und nur 6 km vom Flughafen Chattanooga Metropolitan (Cha) in Lovell Field. Das Hotel befindet sich in günstiger Lage zu vielen großen Unternehmen wie Volkswagen, Amazon, Cigna® und Enterprise South Industrial Park. Das Stadtzentrum ist nur 15 Autominuten entfernt. Hier finden Sie Sehenswürdigkeiten wie zum Beispiel das Tennessee Aquarium, Rock City und Ruby Falls. Das Haus eignet sich mit kostenlosen Services und Ausstattungsmerkmalen wie kostenloser Parkplatz, kostenlose Kopier-, Druck- und Faxgeräte, kostenloses drahtloses Internet (Wi-Fi), Business Center und großartiges Frühstück für Urlaubs- und Geschäftsreisende. Beginnen Sie Ihre Reise nach Chattanooga mit unserem kostenlosen warmen Frühstück mit umfassendem Angebot, darunter Eier, Waffeln und Fleisch sowie gesunde Optionen wie Joghurt und frisches Obst. Alle unsere sauberen, komfortablen Gästezimmer sind ausgestattet mit LED-HD-Flachbildfernseher, Kühlschrank, Mikrowelle, Schreibtisch, Bügeleisen und -brett, Haartrockner und Kaffeemaschine, erstklassigem Bettzeug und mehr. Ausgewählte Zimmer verfügen auch über Wannen-Whirlpools. Ob Sie privat oder geschäftlich unterwegs sind, allein oder mit Ihren Kindern, dieses Surestay Plus Hotel bietet Unterkünfte für Reisende aller Art. Die Hotels von Chattanooga sind seit jeher stolz auf Hotelzimmer, die zum Entspannen und Erholen einladen, ganz gleich, aus welchem Grund sie auf Reisen sind. Erholung, fertig, los – buchen Sie Ihr Zimmer noch heute!

SureStay Plus

Hotel by Best Western Chattanooga Hamilton Place

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Vorteile des Hotels

  • Kostenloses Frühstück
    Kostenloses Frühstück
  • Klimaanlage in der Anlage
    Klimaanlage in der Anlage
  • 24-Stunden-Rezeption
    24-Stunden-Rezeption
  • Mehrsprachiges Personal.
    Mehrsprachiges Personal.
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Bewertung unserer Kunden

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Gebildet aus de 119 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
43
Sehr gut
18
Befriedigend
25
Mangelhaft
8
Ungenügend
25
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
13
Familie Familie
26
Geschäfts-<br>reisende Geschäfts-
reisende
16
Paare Paare
25
Reisen mit Freunden Reisen mit Freunden
4
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Best hotel in chattanooga "

5
Kearhartkbds, North Port, Florida 20/11/2022

excellent place I highly recommend this hotel. nice bed comfy, bathroom clean, room clean, king bed awesome, breakfast was excellent, loved scrambled eggs sausage good coffee juice...stay was just awesome. Will stay there again.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Better than expected"

4
cduersch80, Lebanon, Ohio 11/11/2022

As mentioned in other reviews, the outside of this motel is not impressive. However, we were quite pleased with the room we had, a king, as it had a vaulted divider between the sleeping area and the desk/lounge area. Room seemed nice and clean. Bathroom was not will lit. Breakfast is okay as they had waffles, eggs and sausage.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Horrible hotel- beware!"

1
lcampbell62, Concord, North Carolina 07/11/2022

We stayed in this hotel over the past weekend due to my daughter softball tournament. This was one of the approved hotels for the tournaments but it was absolutely disgusting. There were many problems with this hotel-Holes in the carpet, both tub and sink were clogged, there was a booger on the mirror, cigarette burn on the blanket, hairdryer didn't work, room smelled like urine, the toilet was all scratched up on the inside which was disgusting, the breakfast was still out at 3 o'clock when I arrive so we did not even choose to try the breakfast the next morning. The beds were full size but I think they were even smaller than a normal full bed.They could not fit to normal size adults. The walls and bedroom headboard were completely covered with filth and have never been wiped down.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

"SureStay Plus by Best Western Chattanooga Hamilton Place"

2
Q4736ZMrobertn, Marysville, Pennsylvania 28/10/2022

I booked about 3 weeks in advance, a King, non-smoking. We got 2 doubles and I could smell smoke but I am not sure if it was because of people in parking lot or not. No explanation of why we did not get the King and I did mention it during check in. We had driven 10hrs and didn't what to go thru the hassle of changing rooms so we just stayed. 2 nights and I was disappointed, the unit door was not real secure and the bathroom door didn't open past the toilet so you had to go in stand in front of the sink and shut the door so you could use the toilet and then when done, go to side of toilet to open the door to get out. The curtain didn't shut enough to keep the light out of the room at night. My husband said it is only 2 nights and we had things in the area we wanted to do so we stayed. It did have a hot breakfast for him but the juice and coffee seemed very weak. When we got there there where people in the parking lot and when we left there where people there. I paid in advance and that bill had already cleared or I would have left. I was also ask at check in to sign a receipt and I said the room was already paid for, I was told it is policy so I signed, waiting to see what next months statement will say.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

"Hidden Gem!"

5
Cindy P, Lake Saint Louis, Missouri 17/10/2022

Don't be fooled by the simple exterior. This hotel is a hidden gem. I wish I would have found it for my previous trips to Chattanooga. Our room appeared to be recently remodeled, and everything seemed new. The queen sized beds were very comfortable. The breakfast area was small but we always found a table. Eggs, waffles, sausage, cereal, sweet rolls, juice, coffee and muffins were all very tasty. The breakfast bar was continually stocked. All the staff were friendly and helpful and I'd like to give special recognition to the African-America lady on day shift who checked us in. She was always there to open the door for us when we returned each night. I use a walker and this was really helpful. She was also kind enough to put us in a ground floor room, close to the lobby. This will be my new go-to hotel whenever I visit Chattanooga.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Amenities don't work - mold in bathroom"

1
User 10/10/2022

Very poor stay. Was not a rated 4star like what it shows online. The hotel reeked of cigarette smoke. Our microwave, some lights, and tv did not work at all. The coils on the back of the fridge were exposed and my daughter burned her finger. The carpet was filthy and left our feet black. The caulking in the tub had black mold on it. You can tell that the room was not properly vacuumed as there was trash debris all in the corners and by the fridge alongside the side table. This experience was by far one of the worst stays I've ever had. Will definitely not recommend this to anyone and will be reporting to the manager. Not worth the money I spend and honestly would like some of my money back. The staff was not friendly and the wait to get my room was just over 30mins.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Management

"Top of the Line Visit for SureStay Hotels"

5
briancmagill, Jasper, Georgia 29/09/2022

At first arrival to this area of town, I was unsure how safe my visit would be. From the outside this hotel doesn't look like much. Thee rooms themselves have some dated amenities like the microwaves and bathrooms. But at only 30 total rooms, the stay will be quiet and not busy. The bed was super clean and comfortable, the TV was new and the air conditioner worked extremely well in my double queen room. The staff is surprisingly cheerful and friendly and smiles. This is not always the case when you stay at a SureStay. But I can recommend this hotel for sure to anyone with modest expectations and a trusting spirit. I would definitely stay here again if and when I return to Chattanooga. It's also within15 minutes of downtown.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Stay far far away!"

1
304cheryls, Chattanooga, Tennessee 23/09/2022

My husband was harassed for eating breakfast while black. Asked what room he was in and called a liar 5 times. This was the sure stay in Chattanooga on shallowford Rd, once the owner reviewed the cameras and saw us coming and going out of room 305, he offered us 2 cokes and a can of pringles for his insults! The owners wife never asked the white people their room number!!! After the wife harassed him about eating breakfast, he went out to smoke and the husband came outside and told him had to leave the premises to smoke even though he was where the ash trays were at and he had smoked there for 2 days. I filed a formal complaint with Best Western, let's see what they do about the racist owners. It's been 10 days and Best Western customer complaints have not responded. This was the most humiliating experience that we have ever encountered.

"great place to stay"

5
josephdJ1699TX, Houstonia, Missouri 20/09/2022

This is a great place to stay. Hot breakfast and also cold items. Fresh fruit was also available. Staff went over and above to accomodate us when our room keys did not work after we got our luggage in the room. They put us in a room right across the hall from our original room! Our bed was very comfortable. I would not hesitate to stay here again if in the area. Close of many eating choices for lunch and supper.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Good for family"

5
User 12/09/2022

We stayed and enjoyed our stay at this hotel. Staff was so friendly and hospitality was good. Breakfast was great and for rate they are giving so many items. Room was clean and comfortable so nice sleep

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Finally, the place !!"

5
User 10/09/2022

I never thought I would find a convenient affordable and quite comfortable place to sleep!! Exceeded my expectations!!! Easy and quiet and clean!! Staff was always present and helpful!! Room was great and breakfast was hot and fresh and delicious!! I will go back 100 times!

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Terrible"

1
User 06/09/2022

Would NOT recommend this hotel. We did the room with the hot tub and gross. When we first got there the room had a terrible smell (I thought maybe because the air was off but the smell never went away) I had to get spray from the front desk, there was roaches in the bathroom and little silver fish bug in the bed. When I told the front desk about my experience they said "Oh sorry we will make sure to take care of it", but that didn't change my experience at all. I went and bought Clorox wipes just to clean up and feel a little better about my stay.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 4238925050. Sincerely, Management

"small hotel, spacious clean rooms"

5
sksansk, Boston, Massachusetts 24/08/2022

very small hotel, limited breakfast options, inexpensive. most importantly, very clean room and bathroom. hallways clean and well maintained. easily recommend for short stays. lots of food options around. stayed there for one night

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"You get what you pay for!"

2
Terence D, Saint Louis 31/07/2022

The staff was freindky and it was quite but very very outdated. The furniture looked like something from the seventies and there were holes in the wall. Also there was a bug issues. No swimming pool,business office/compter center and no fitness center.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do have touch screen business center in lobby and as far as pool and gym we already mentioned on each website that we don't have them so that guest will aware of our hotel amenities. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely SureStay Plus Hotel by Best Western Chattanooga

"good budget option"

5
Michael S, Cleveland, United States 06/07/2022

This is an inexpensive budget hotel, so don't expect luxurious amenities. But the room was clean and quiet, everything was well-maintained, and the staff was very friendly and helpful. The breakfast had the usual variety of options one finds at such a hotel, but everything was well-prepared. The location was very good: just a minute or so off I-75, and about 5 minutes from Hamiliton Place Mall. For the money, this is a very good option.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Near mall best Chattanooga"

5
User 28/05/2022

Best location with easy access to freeway. Clean rooms with freeze and microwave and nice big tv. Staff was amazing and helpful. Breakfast was nice and really nice as per their price. Just looking for hotel this is your stop

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Great place to stay. 10/10 i recommend"

5
User 26/05/2022

Hotel was great, staff was friendly and the rooms are cleaned well. Breakfast was great to and it contains waffles, eggs , sausages, yogurt and more! I recommend to stay here if you need a room, I stayed on 2nd floor. It was nice and quiet. Rooms are great too! They're comfortable and pillows are soft

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"A sure bet for a good stay"

5
nickspix, New York City, New York 20/05/2022

for under 60 bucks a night how could you complain even if it was a hole in the ground covered by a tarp? But this place was pleasant, clean and well run by a lovely Indian family who obviously worked hard to keep the place in good order. The room was clean and comfortable. It was quiet - and the only disturbing noise I heard was on my way to the front desk in the evening whereupon I happened to pass a room on the first floor where a young lady was evidently in the throes of passion - (one can only hope she was with a companion). A good breakfast too. A nice place and a great deal.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Nope I would not stay here again"

1
dreamer_in_dreamer, Halifax, Canada 15/05/2022

Although the people running this place were nice enough I found that this hotel was disgusting. From what I can tell the staff who run this place also live there, when I went to get my coffee in the morning they came out of back room in their pajamas and bare feet but ok whatever. The rooms and hallway had very strong smell of glade plug-ins to the point we felt like we were inhaling and tasting it all night - so I wondered what were these air fresheners trying to cover up. Our room was on the main floor and the window didn't close tightly so we could smell the smokers right outside the window and people talking all night As we had already drove 13 hours we couldn't go and find another place that late at night so we stayed, neither of our group was able to "sleep" from the noise, the smells and the lumpy beds. This hotel is dated like really dated. Although this hotel comes with a continental breakfast we were afraid to risk eating there and couldn't get out of there quick enough. The low price should have been a clue but we usually have good luck with Best Western but not this time.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely SureStay Plus Hotel by Best Western Chattanooga

"Homeless hotel"

1
User 10/05/2022

Hotel had homeless sleeping around outside hotel, vagrants and loitering outside hotel, which made you feel uncomfortable and unsafe. Hotel is just old and not modern at all. Door uneven & made you feel not safe.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Homeless were in next property and in their parking lot. It is something that is not in our hand but we always make sure as noone come in our facililty and safety of each guest staying our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely SureStay Plus Hotel by Best Western Chattanooga

"Good find in Hamlinton place"

5
User 13/04/2022

Breakfast was amazing. Nice location, close to everything. Staff was friendly and take care good. Cleanness was amazing and housekeeping come everyday and make sure room stay same. Bed was comfortable and we had great sleep. Highly recommend to everyone coming in Chattanooga

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Dirty and Dated"

1
butterflysue58, Sioux Falls, South Dakota 11/04/2022

I wouldn't recommend this hotel to anyone! The rooms were dirty and very dated. The sheets were stained and worn out. There want hot water for a shower and we were awakened at 2:00AM by people in room next to us. The walls must be paper thin as we could clearly hear them talking and laughing.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely SureStay Plus Hotel by Best Western Chattanooga

"***Best Value in The Area Period***"

5
User 22/03/2022

I have stayed in almost every hotel here around Hamilton Place and this is by far the best deal around. I pay less here than at most other comparable hotels in the area and it is MUCH CLEANER and quieter. The staff is always helpful, the beds are exceptionally comfortable and my room has always been impeccably clean. To top it off, while the other hotels in the area are still milking the whole Covid situation as an excuse to no longer serve breakfast, they provide breakfast here everyday.... Wouldn't stay anywhere else in the area if you're looking in this price range hotel period!

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Won't be staying there again"

1
12ccp, Brandon, Mississippi 19/03/2022

Below par in appearance and quality of room, appearance of building. Not a welcoming site to drive up to. I thought it was a warehouse to begin with. Best Western needs to refurbish building, and decor. I thought, when I booked the room that maybe it was just a bargain but as my husband says, “you get what you paid for.”it was rated 4 stars on the Best Western site but I can't understand how.

SureStayPlus Chattanooga, General Manager at SureStay Plus By Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Hotel pictures as well as room pictures are posted online are same as you see physically. We have all details mentioned online with pictures so that guest will be aware of how hotel look. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely SureStay Plus Hotel by Best Western Chattanooga

"Great stay"

4
jennifergraceplow, Keosauqua, Iowa 09/03/2022

Overall it was a great stay! Just an overnight stop on way to Florida. Room was good. Microwave was a little dated but that's ok. The only thing we wished was the parking lot was a tab bit bigger. Would stay here again. They did have breakfast of some type but left early so we didn't utilize it.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Value of dollar"

5
102alberts, Atlanta, Georgia 11/02/2022

Nice hotel I near Hamilton mall. Breakfast was amazing and staff was so friendly. Manager over each thing making sure our stay was perfect. Room was clean and bed was so nice. Lobby looks so fresh and modern

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Best in Hamilton place area"

5
User 10/02/2022

Really nice hotel with great value for money. Breakfast was nice and warm. Lobby renovated recently and looks amazing. Location was close to everything. Will come back in future and highly recommended.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"BED BUGS: Ate alive in room 305"

1
User 08/02/2022

I woke up with terribly itchy bed bug bites from my forehead to my hip and immediately reported them to the front desk upon checkout. I spoke to the manager the very next day to make sure to never get room 305 again (I am a travel nurse on assignment in Chattanooga) and he told me that he rented the bed bug room 305 to another naive guest that very next night because he didn't see any bugs when he looked! I cancelled the rest of my reservations for the month and feel so sorry for all the future guests that sleep in the 2nd bed! To their credit, I had stayed there 8 other nights (in different rooms) throughout the month of January and had the best sleep in their comfy beds but I was so disappointed that once alerted to the alarming public health issue of bed bugs that they would not heat treat to protect their guests and their own business interest to keep them from spreading to other rooms!

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We have pest control company to monitor and treat for bugs and roaches. They came and inspect the room and won't find anything. After approval we clean room and rent at again. Guest staying room and not had any issue in that. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly. Sincerely SureStay Plus Hotel by Best Western Chattanooga

"Traveling nurse"

5
User 08/02/2022

They're the best. Very clean for their prices. I travel and always stay here for work. Their breakfast is great with excellent hospitality. It doesn't smell like smoke and beds are comfortable. I love it!!

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Professional & Courteous"

5
User 27/01/2022

Prit & Dimpal run a very nice business. They are extremely friendly & want you to have a great experience. Would highly recommend for business or pleasure. The rooms are very clean, the location is superb & they are very knowledgeable about the area!

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Older Hotel"

3
travelwriter52, Clinton, South Carolina 12/12/2021

I stayed here because it was a Best Western property thinking it meant it was a better quality. The room was decent, though there were signs of lack of maintenance, particularly in the bathroom. But that was not a big issue. I was a little concerned when I saw that the lobby was locked and I had to check into through a window. And, my concern may have been warranted. For the first fifteen minutes, we were looking out the window at cops (at least four) driving at a fast speed with lights on first one way, and then the other. At least several times. No idea what was going on. Then there were noisy people in the streets. Apparently there was a large bar across the street. Also apparently there were kids playing in the parking lot after dark. Hate to guess why the parents let them do that. The internet did not work, but otherwise, the room was nice. I liked the shower also. A side note, I was checked out by a child. Not sure if he was legally able to work but there were no issues. Also, we did not plan to have breakfast there, but even though a "hot" buffet was advertised, there was nothing (though there was a sign saying breakfast was from 6:30 -10:30). Could be they are like a lot of hotels and not serving breakfast because of covid.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Couples Getaway"

4
User 28/11/2021

Nice, affordable and convenient to mall for Black Friday shopping and restaurants. Sink faucet leaked and toliet didn't flush good. They must use LED lights in the bathroom as they are slow to cone on. Breakfast options were not good. Overall it was good for the price.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Older but nice and comfortable like home"

5
qhloedior, Chattanooga, Tennessee 24/09/2021

Would visit again felt so comfortable to be an older hotel and the staff is very friendly which makes it better. Rooms very reasonable compared to the pricey hotels whose beds hurt your back next day.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Terrible breakfast, ants in bathroom"

1
User 31/08/2021

Extremely limited breakfast selection (yogurt, granola bars, prepacked sandwiches). Prepackaged food item had a big hole in the packaging. Ants in the bathroom. Noisy air conditioner. Do not recommend.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, 54009 Property SureStay Plus by Best Western Chattanooga Hamilton Place

"Not a good night sleep"

1
sstfx, Dallas, Georgia 02/08/2021

Worse rooms we have ever seen. Dirty beyond anything and lame breakfast. Internet was slow and lacking. Tv didn't work correctly and picture was bad. I will spend extra money to stay elsewhere because of this.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, 54009 Property SureStay Plus by Best Western Chattanooga Hamilton Place

"Sketchy neighborhood across from biker bar"

3
ToriD480, Villa Park, Illinois 19/07/2021

Stopped for 1 night on my way to FL. Asked weeks ago for connecting rooms, not honored. Had 2 rooms, both smelled musty and air freshener provided was headache inducing. Very basic room. Beds sagged in the middle. Dirty hallway, dirty sidewalk outside door with food scraps and cigarette butts. Passed on breakfast, no hot breakfast, just grab and go which was a microwaved Jimmy Dean breakfast sandwich. No coffee lids to take coffee with. Sketchy neighborhood. Cancelled my reservation for return trip home.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your reservation was booked as 1 adult and at check inn time, you had mentioned that with kids you had total 7 guests which was against our fire code for that room for guest safety. We gave you all refund at same time as we can't accommodate 7 guest in same rooms and miscommunication would not arise if you put require details correctly in reservation. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at . Sincerely, 54009 Property SureStay Plus Hotel by Best Western Chattanooga, TN, 37421

"Clean, safe, friendly"

4
User 18/07/2021

Minor issues with reservation, room booked had a/c problem, was moved to room with different beds. Used virtual number to reserve room which didn't match the actual number in the card, was very confusing but resolved. noisy bath fan and shower head squealed LOUDLY. Overall, good stay for a good price.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, 54009 Property SureStay Plus Hotel by Best Western Chattanooga

"Economy,Simple and Clean"

5
User 28/05/2021

simple hotel and clean room, location is great right off I-75. lots of restaurant choices near by, fair-economical room price compare to others. shopping mall near by, staff is friendly. simple grab and go breakfast due to pandemic.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Plus Hotel by Best Western Chattanooga, TN

"Quiet and clean"

5
User 17/05/2021

Hotel is on busy street with everything at walking distance. We came for Hamilton mall which was just 1 mile from hotel. Staff was friendly and helpful with local guide and directions. Room was very clean and spacious.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54009 Property SureStay Plus by Best Western Chattanooga Hamilton Place

"BEST IN CHATTANOOGA"

5
Pritprajapati100, Houston, Texas 13/05/2021

Hotel had nice clean room and comfy beds. Location was close to restaurants, Hamilton Mall and convenient needs. Staff was friendly and helpful. Breakfast was grab and go with COVID but was good enough.

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54009 Property SureStay Plus by Best Western Chattanooga Hamilton Place

"Value for money"

5
alexasN3218GB, Nashville, Tennessee 27/04/2021

Hotel has great location next to I-75. Staff was helpful and friendly. Breakfast was grab and go with COVID but had enough to start day. Room was clean and smell fresh as you walk in. Hotel stay busy and rightly so with their hospitality. I recommend this hotel to everyone who coming in area

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54009 Property SureStay Plus by Best Western Chattanooga Hamilton Place

"Best kept secret in Chattanooga "

5
User 22/04/2021

I have been staying here at sure stay plus on shallowford in Chattanooga for 3 weeks now. This is a great hotel! It's clean, quiet, Close to shopping and dining, in walking distance. Maid service everyday and most important NO BUGS!

SureStayPlus Chattanooga, General Manager at SureStay Plus by Best Western Chattanooga Hamilton Place, responded to this review
Dear, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 54009 Property SureStay Plus by Best Western Chattanooga Hamilton Place

"OK"

3
J B, United States 08/05/2019

Nothing out of the ordinary...nothing outstanding...just ok. There is breakfast offered, but limited seating. The lighting in the bath was minimal. Wifi worked, but was sluggish. Clean room, reasonable price I suppose. Not the best place I've stayed, but not the worst, either.

"Surely To Stay Place"

5
Mac H, Tuscaloosa, Alabama 18/04/2019

I have stayed here once before and rebooked for this particuar trip because of the prior experience. The hotel is easy to find and access. The area has several quality restaurants close by, with a wide variety of choices. Extremely clean facility.

DHARMESH P, Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Thank you for your great review! We are so happy to hear you enjoyed your stay. We look forward to your return.

"Great location"

4
D7339THsusanc, Olathe, Kansas 11/04/2019

Lots f restaurants and shopping nearby. Staff very polite. Room very clean and big. Coffee pot, microwave and refrigerator. Quick internet. Good hot breakfast. Only there a night. Don't get room next to ice maker on 2nd floor . Noisy as guests get ice late at night and early In the morning . Elevator too.

DHARMESH P, Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Dear Valued Guest, Thank you for taking the time to review us on our overall performance! We are pleased to know that you enjoyed your stay and the amenities and services that came with your stay! As always we are grateful for your business and hope that you have safe travels!

"Nice for a nights rest"

5
Michael T, Wisconsin Dells, United States 31/03/2019

The staff (Dan) was very friendly, the breakfast area was small but it was clean and was stocked very well- as used. The rooms were clean with a nice sized bathroom, refrigerator, microwave, tv and wifi. This was a good room for an overnight stay.

DHARMESH P, Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Thank you for your response! I'm so happy to hear that you enjoyed your stay with us. I'm glad you were able to enjoy all that the hotel has to offer. We appreciate your business and look forward to having you again!

"Great Value"

5
J8241BPdavidp, Shawano, Wisconsin 21/03/2019

Danny Patel and his wife are friendly and very helpful. Very clean place plus hot and delicious breakfast items. Have stayed here before and will definitely come back again. Their room rates are reasonable too.

DHARMESH P, Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Thank you so much for your response! I am so glad to hear that you enjoyed your stay with us and that you were able to enjoy some of the amenities we offer our guests. I hope that we will see you again in the future!

"More for your Buck $$$"

4
devonnaleweis, devonnaleweis 02/03/2019

Surestay plus a now best western brand hotel which is formely known as the knights Inn. However this small hotel is quite impressie. Definely a bang for your Buck. Free parking ( small parking lot) about 30 parking spaces. Free WiFi- good connection Free continental breakfast- not a big selection but something to get you going. Free Cable-HBO OH did I mention great customer service My only negative is: hotel is on a main stree and right off the highwsy I-75 so traffic can be challening getting out of the hotel parking lot. I would definely go back its much more than I expected for my Buck!!!!$$$

DHARMESH P, General Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Thank you for your positive review! We are so glad that you enjoyed your stay and apologized for the construction was very challenging for time being. We hope you will be back again and enjoy all of the amenities you listed plus some! Danny

"Great Value"

5
User 15/02/2019

The staff was so friendly. We were given an upgrade for our room without even asking! Breakfast was good! The value of this hotel was amazing. We always stay at Best Western Hotels and this was a great experience. Would stay here again!!

DHARMESH P, General Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Dear Valued Guest, Thank you for taking the time to review us on our overall performance! We are pleased to know that you enjoyed your stay and the amenities and services that came with your stay! As always we are grateful for your business and hope that you have safe travels!

"Well run family operation"

4
Attila7, Saskatchewan 07/10/2018

Off the highway a ways, in an older area with lots of tourist businesses, hotels, gas, restaurants, bars etc. Older hotel that is very clean and well maintained, some updating has been done. Hotel was quiet, room was comfortable and average size. Breakfast selections pretty much made up a full breakfast, hot and tasty. Staff was hard working, very friendly and helpful, I'll take an older mom and pop operation over a fancy chain every time.

DHARMESH P, Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your business. Manager

"A positive surprise"

5
User 24/09/2018

It is a great little hotel that won't break your wallet. Clean and spacious rooms with microwave/medium fridge and walls thick enough not to hear your neighbors. You get a couple of variants of either hot or cold breakfast. Not only are the manager and staff very kind, they turned out to be extremely helpful, too. Thumbs up, definitely.

DHARMESH P, General Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .423-892-5050 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Tnx Danny (Manager)

"Wouldnt stay for more than 1 night"

3
User 08/09/2018

The lady at the desk over charged me. When I pointed it out, she said she fixed it. She didn't. Breakfast was ok. Went into our room and 3 pillows had no covers on them. Shower had no stopper Bed was comfy.

"Good motel - excellent breakfast!"

4
ChuckBrooks, Alamogordo, New Mexico 13/08/2018

Very nice motel, nice clean room - good A/C, fridge, micro, comfy bed. Plenty of ice. Very good breakfast with eggs, sausage, waffles, cereal, muffins, fruit, yogurt. Location was somewhat far from the city center.

DHARMESH P, Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. MGR DANNY

"No frills overnighter"

4
Melissajoy73, Blue Island, Illinois 05/04/2018

Room was very clean. Plenty of options for food very close to hotel. Didn't have breakfast or coffee available because we checked out at 6am (complimentary breakfast served from 6:30-9:30). Was a perfect location for an overnight stop on our way home to Chicago from Florida. All we needed was dinner and a clean, comfy place to sleep. This hotel fit the bill at a reasonable price.

"Nice one night stay"

3
User 29/03/2018

On my way to San Diego and this was one of my stays. The hotel was average. The breakfast was good and the beds good . The pull out need replacing but doable for a night. Would say there again.we went on a duck boat trip. It was very good.

"Cheap, clean with paper thin walls"

3
Paul H, Darlington, United Kingdom 10/03/2018

A nicely managed budget hotel with clean, basic rooms with no sound proofing. The walls are so thin you can hear what folk in the next room are thinking. I cannot fault the price but the whole place needs a refurb, it's a bit tired. Would I stay here again? Nope, but only because of the tissue thin walls.

"Manager"

5
User 29/01/2018

Awesome stay. Very impressed with the cleanliness. Staff was excellent and very nice. I will come back. Very close to malls good restaurants. Couldn't have been any better. Breakfast was fresh and delicious.

"AWFUL!! "

1
User 31/12/2017

AWFUL!!! I made a reservation through hotels.com. NOWHERE in the hotel information or my confirmation email say that we had to be there by 6pm or else they'd cancel my reservation. I signed up to pay at hotel and held the reservation with my debit card, planning to pay for it with my credit card. Now... Here I am, traveling from Louisiana to Chattanooga, TN, estimated arrival of 8:30pm, hady reservation cancelled and my debit card run so many times that it is now shut off. The "gentleman" that called me was rather rude. Didn't care that we were traveling. Didn't ask when we'd get there. Just cancelled our reservation and hung up on me. Luckily, I was able to find another reservation with such little time. So, if you do decide to stay here, I wouldn't expect great service or any kind of hospitality.

DHARMESH P, General Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Guest made reservation of hot tub suite room through expedia and after taking credit card authorization at 6:10pm which is our hotel management policy then the card declined but hotel made courtesy called to guest to notify that card declined. Guest decline to give us other credit card.

"Beautiful & clean accommodations in TN"

5
User 17/11/2017

Was lucky that Hotel.com picked this hotel for me and for an extremely reasonable rate. Nice, large layout (suite), very clean and comfortable. Free breakfast buffet was offered (6:30-9:30) however, I had to leave earlier. Full kitchen with full size coffee maker & ice maker was nice to have. Bed was very comfortable.

DHARMESH P, General Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Dear Dhaval V, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 423-892-5050 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Hotel Manager Sincerely, 54009 Property SureStay Plus Hotel by Best Western Chattanooga

"Simple and Clean"

3
Gary_in_Stone_Mtn, Stone Mountain, Georgia 10/09/2017

Our stay lasted only one evening but was long enough to fairly evaluate the property. First and foremost, our room was clean. Very clean. We check for dust everywhere including picture frames, door frames, television sets. There was no dust. The linens smelled clean and fresh, and there was plenty for our stay. The flat screen television worked properly and had good reception with plenty of channels to choose from. Although very clean, our non-smoking room had a slight musty tobacco odor which we quickly remedied with air freshener. Exterior security locks worked fine and lighting was sufficient. Parking was close with easy access. The elevator was in good operating condition. The hotel is 5 minutes away from a large shopping area with plenty of purchasing and eating opportunities. Now for the negative items.... The breakfast area, especially the juice machine, needed attention. While there was a variety of foods as well as fresh fruit, the sausage links and scrambled eggs were in stainless steel chafing dishes at almost room temperature. There was not a microwave oven to warm those items in the eating area, but you could heat with the microwave oven in the rooms. The waffle maker, my personal favorite, worked properly and was reasonably clean. The business center was a small desk with computer in the breakfast area. The desk manager seemed polite and receptive to our comments, both good and bad. In summary, if you wish for no-frills accommodations and can get a good rate, then the SureStay Plus might be right for you. We would stay there again.

DHARMESH P, General Manager at SureStay Plus Hotel by Best Western Chattanooga Hamilton Place, responded to this review
Thank you !So happy to hear you had a marvelous time visiting with us in Chattanooga.Come back and see us.

"SureStay Plus Hotel, Chattanooga, Tennessee, Ginger from Temecula, CA"

5
gingerandal64, Temecula, California 02/07/2017

We recently stayed at this hotel and were very impressed with the cleanziness and friendly staff. The rooms and other amenities were great, including the breakfast. The hotel is conviniently located to other businesses and attractions. I would not hesitate in stayinb at ghix hotel again or recommending if to other people. Gingerandal64@gmail.com

"Horrible Smell, Not Safe, Bugs"

1
kloglesby, Cordova, Tennessee 01/07/2017

My mom and I booked 1 room (2 beds) for 2 nights through an OTA. Received our confirmation for a nonsmoking room and headed to Chattanooga. At check-in, our nonsmoking room for 2 adults, 2 nights was confirmed and when the front desk agent handed us the room keys, he proceeded to announce our floor number AND room number out loud, which is a COMPLETE violation of safety protocol, making us both (2 women) very uncomfortable. We were told a business center was on-site - Ha! There was a computer on a table and chair in the middle of the lobby/breakfast area with zero privacy and no printer (I needed to print a boarding pass, so this was problematic). As we proceed to enter through the dark side entrance (as instructed by front desk), the pungent odor of cigarette smoke and something...maybe mildew was intoxicating. As an asthmatic, I was anxious to get to our nonsmoking room - which was located on a floor with smoking rooms on one side of the hall, nonsmoking on the other. Oh, and our room was a smoking room, dusty, gross stuff on the carpet, poorly lit bathroom with socket issues and wi-fi unresponsive. We decided it was too uncomfortable with the smell and lack of cleanliness, and went downstairs (after approximately 20 minutes and finding another hotel) to check out. We happened to run into the same front desk agent and said we needed to check out because of the smoking room situation. He responds "You asked for smoking room, right?" No. Also, the trash can inside next to elevator was horrifying - I don't know if they were gnats, ants or fleas (or something else) but they were crawling all over the outside of the trash can as well flying around our heads. He offered to switch our room, but we declined. We mentioned the trash can, and he did nothing about that (At least while we were there) nor did he acknowledge or apologize for any of those issues. Truly disappointing, dirty, smelly and unsafe for travelers, especially single women.

"Great clean rooms with amazing service!"

5
albertlodolo, Franklin, Kentucky 21/06/2017

I recently stayed at this hotel on a business trip and I must say I was very impressed. The room was clean, breakfast was great, and the service was exceptional. The front desk clerk took time to give me directions to a few great restaurant options that were very close! I highly recommend this Hotel.

"Great Place to Stay for a Great Price"

5
User 31/05/2017

I wasn't too familiar with this hotel until I did some research and found out that this hotel is launched by Best Western. I came to Chattanooga on a family vacation and I found the hotel to be excellent. The rooms were very clean and had a modern feel to it. The staff was very friendly and polite and took care of me and my family. They also provided a great hot breakfast with a variety of foods. This is definitely one of my favorite hotels that I have stayed at and will stay again for my next visit.

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