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Vorteilscode

Best Western Plus Hotel Cary Inn - NC State, Cary

4.0/5  - basé sur 634 notations.
1722 Walnut Street, 27511-5931, Cary, United States - Karte ansehen

Hotels in North Carolina vereinen die Gastlichkeit der Südstaaten mit einem hervorragenden Preis-Leistungs-Verhältnis, und unser Hotel in Cary bietet von beidem das Beste. Hotels in der Nähe der North Carolina State Fair bieten Gästen die notwendige Lage zum Besuch aller Veranstaltungen. Hotels am Triangle Aquatic Center befinden sich nicht weit entfernt vom Zentrum. Gäste unseres Hotels in Cary müssen daher keine langen Anfahrtswege einplanen. Ganz gleich, ob Sie wegen einer besonderen Veranstaltung oder einfach zum Entspannen hier sind, unsere freundlichen Mitarbeiter kümmern sich gern um all Ihre Belange. Unser Hotel in Cary liegt in der Nähe der North Carolina State University, sodass Studierende, ihre Familien, Mitarbeiter und Dozenten oft bei uns zu Gast sind. Hotels in der Nähe des „Hunt Horse Complex“ bieten Gästen alles Nötige für einen denkwürdigen Urlaub. Ob Sie an einer Abschlussfeier teilnehmen oder eine Veranstaltung im „Koka Booth Amphitheater“ besuchen möchten, eine gute Unterkunft ist in jedem Fall wichtig. Unser Hotel liegt in günstiger Nähe zu den North Carolina Fairgrounds und zum Triangle Aquatic Center. Die beliebte PNC Arena, das Heimstadion der Carolina Hurricanes, bietet zahlreiche Geschäfte und Restaurants. Das Kunsthandwerksfestival „Lazy Daze Arts & Crafts“ lockt talentierte Besucher aus den ganzen USA an. Besuchen Sie ein Spiel im Wake Med Soccer Park, dem Heimstadion der Carolina Railhawks, oder eine Veranstaltung im USA Baseball Complex. Geschäftsreisende, die MacGregor Office Park, Crossroads Office Park, Regency Office Park und staatliche Regierungsbüros besuchen, sind ebenfalls oft bei uns zu Gast. Das Einkaufszentrum „Crossroads“ mit Geschäften und Restaurants liegt direkt gegenüber vom Hotel, undes gibt viele Parkmöglichkeiten für Reisebusse. Unsere kürzlich renovierte Anlage bietet Gästen ein modernes Fitnessstudio, Zweizimmer-Suiten mit Küche und am Morgen ein kostenloses warmes Frühstück, damit Sie sich wie zu Hause fühlen. Ihr tägliches Frühstück umfasst Waffeln und frisches Obst, Gebäckstücke, Joghurt, Müsli und Cornflakes sowie selbstverständlich 100 % Arabica-Kaffee und Säfte. Wir sorgen für Ihren perfekten Start in den Tag. Buchen Sie noch heute Ihr Zimmer im Best Western Plus Cary Inn-NC State und genießen Sie Ihren Aufenthalt in Carolina!

Best Western Plus

Hotel Cary Inn - NC State

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Vorteile des Hotels

  • Freibad
    Freibad
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
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Bewertung unserer Kunden

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Certificate of Excellence 2017
Gebildet aus de 634 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
263
Sehr gut
179
Befriedigend
104
Mangelhaft
59
Ungenügend
29
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
38
Alleinreisende Alleinreisende
59
Familie Familie
217
Geschäftlich Geschäftlich
100
Geschäfts-<br>reisende Geschäfts-
reisende
169
Geschäftsleute Geschäftsleute
109
Geschäftsreisende Geschäftsreisende
124
Paare Paare
118
Reisen mit Freunden Reisen mit Freunden
37
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Wow...funny how things change..."

2
31/08/2018

So we stayed here in February and had a pretty good experience and left a nice review. Not sure if management changed or ownership but we went Aug 16-18 and not as good of experience. The hallways in the main building had a bad musty smell. There are not fridges in all the rooms. We were able to get our room changed cause it smelled bad and had no fridge. Cause we were BWR members they moved us to a suite room in other building...much better. Breakfast was not as good this time and the staff was not as friendly. The AC worked well and the beds were pretty comfortable. We will be visiting another hotel next time. Sorry.

"Poor condition"

1
19/08/2018

Bathroom door about to fall off (top 2 hinges completely off); tub missing the anti-slip coating; entrance door way looked like someone had broken into the room in the past. Paint "splotches" on the interior walls making it appear that they were covering up prior damages. Maintenance did not come when called.

"Great place wonderful staff"

5
17/08/2018

Very nice hotel, in a very convenient area, it was peaceful and quiet. Restartaunts within walking distance. Clean rooms, very comfortable. Easy parking, nice pillows. Very good breakfast, very good coffee.

"Great price, great location, awesome staff."

3
13/08/2018

After a very busy work and travel day the front desk staff were exceptional. The hotel was clean, the rooms were well appointed. Very impressed with the natural products in the bathroom. Breakfast was average, but, good. Being able to walk to the Waffle House after the concert was a big plus for my boyfriend :)

"Very musty smelling!"

1
10/08/2018

Recently checked in to this hotel for an over night stay and we checked out with in a couple hours and moved to a different hotel. Having a young child that has asthma we couldn't take the chance of staying. When I tried to explain the situation to the young lady at the counter she could care less. We checked in, put our bags in the room, left for dinner and checked out immediately upon returning from dinner. Best decision we could have possibly made!!

"Poor response from staff and manager"

2
08/08/2018

More flexibility on the part of the staff, specially the manager is needed. Let me explain, we arrived from an over night bus ride at about 11:30am; We were a group of about 60-80 people. When we arrived, the front desk told us, there were not room available for check in at that time. Understandable! At about 2pm, most of the group have left the hotel to an activity we had at 3pm, except for about 4 families who where there. At that time, I approached the front desk an asked, if we could go to our rooms. The front desk said, not. Check in is at 3pm and you must wait to 3pm. Confidentially, the housekeeping manager, brought them a list of all the room that were ready and available. And the front manager told her, we must wait until 3pm and check in with the entire group at 3pm. I asked to speak with the manager at that time, and after explaining the situation, he said, I'm the manager and you must wait to 3pm, those are the rules.

"Bad Customer Service "

2
06/08/2018

I stayed at this hotel for the convenient location to the aquatic center where my son was competing in a swim meet. Right after our arrival we noticed a bad smell on the carpet, after that we got to our room, the telephone was not working and we had to call the reception to order some extra towels, they never delivered them. Second day we came from the pool around noon and the room was not ready, they tried to do it twice while we were there but my son was resting for the afternoon session and we asked if they can do it later, they didn't do it. Next day we asked the to prepare the room before we come back from the morning session, they didn't do it. Finally we called again, from our cell phone, to order more towels and we had to go to the reception to bring them up because they don't have any in house service person to deliver.

"Clean and convenient location"

4
30/07/2018

This hotel was a great deal and is so close to downtown Raleigh and the touristy spots. Parking was always easy to find, the room was clean, you get free breakfast and we were comfortable. Only issue was the VERY low water pressure in the shower.

"Wish we had a fridge and microwave"

4
25/07/2018

We love staying at BW properties because they are always clean and comfortable. This is the first BW property where we did not have a fridge and microwave. We could do without the microwave, but the fridge is very necessary. We usually re-freeze our cooler ice packs overnite, and we were not able to so at this property.

"3 star motel"

5
24/07/2018

We were surprised at this motel. easy to get to and it was first class all the way. We could not find anything wrong with the motel or the room we had. every thing was brand new in the room. quiet air conditioner and the shower and curtain were spotless. they provided a free hot breakfast with plenty of seating and 2 ladies on duty to make sure all was full and hot. If I am ever this way again we will stop here for sure. The staff was great also.

"Upsetting and disappointed "

1
22/07/2018

I really dont know where to begin with this so I will start from the beginning, I been a bestwestern guest for over 4 years ,and have never been so upset with this stay.on arrival I arrive early ,so I was told by Sandra who was very nice that our room wouldnt be ready to 1,that was fine,so we got a bite to eat,I did ask her did my room come with a micro and fridge, she said yes,so when we check in and went to our room #103 ,I notice we didnt have what I ask,so I went back down and I was told by a gentleman I assume he was a manager, he was very nice,that I was book with a 3rd party, I was like I book thru best western, he said he suggested when I book again call the hotel directly and tell them what I want,I was like I didn't know that,but he would get with maintenance to see if there was an extra fridge and they had one.thats day one,2nd day we went out and about and I stop by the desk and told the young lady we was gone for today, and they could do our room,she said no problem, we where gone maybe 4 to five hours,so when we got back open the door room hadn't been touch,so I go back down stairs and spoke with the gentleman at desk and told him of.my findings.he said you right they didnt get to your room,I said unhuh,can I have some clean towels,he handed me 1 set of towels I said its 2 ppl,he said I'm sorry but housekeeping hasn't done laundry, so I shook my head and went to the room ,and told my husband ,I told him I was sick of this,he went to the desk came back with 3 sets of towels,and was told the towels where for the new guests,hmmp.so I decide whatever and went to the pool, well I'm sitting at the pool maybe 20 min ,other ppl was out there and there was a child swimming, so I seen maintenance walk by,but didnt pay it any attention, finally maintaines come over and say,I'm sorry but we have to close the pool ,I'm like okay, wasnt given a reason why,but assume maybe the pool was dirty ,day 3 we went out and stop the desk and told them same thing, came back a few hours later room had not been touch,so at this time I was hot.i go to the desk and ask for explanation, and I get this,housekeeping had 15 check out and she is behind,hmmmm dont sit well with me,I use to be a housekeeper, in the morning they knock on your door and ask you if you need something, never happen and we didnt have a disturb sign on door So this lady tells me well they cant clean the room while u n it I wasnt in it 2 days ago each time I told u I was leaving,so I said u know what when I report you and this hotel for bad services you want like it.so she comes behind me and find house keeping. So the housekeeper comes.by she gives us towels,toilet paper ,and a big bag to put 3 days of trash n.after Sandra and the other lady comes and ask does she comes.Sandra was very polite and apologize over and over,and wanted to up grade us to a room with a jacquizz, no that was fine, who wanted to pack and go to another room,we was leaving the next day,she said I also put 6000 pts to my reward, I said ok The day came for us to check out,my husband woke me up fussing like crazy,when he went on the bathroom roaches,yes ,so he takes pic and went and got the front desk ppl,they was like oh being on the first floor near pool you bound to get water bugs.i just kept saying I had enough,we pack and we left So on the way home a 7 hours drive I call cooperative to tell them about my stay,come.to find out I never got the points, I ask for my stay to be reburstive Its pending on this and that, we will see If you dont believe. Look for your self.

"Nice relaxing stay"

5
22/07/2018

We were passing through on our way home and needed somewhere to stay. This was a very nice hotel with a great location close to food and the mall. The hotel was very clean and very comfortable. The staff was very nice and helpful too. I would recommend staying here again.

"Good beds"

4
18/07/2018

Bad hotel experience elsewhere for 2 nights before coming here so this was a relief. Three of us slept in 2 queen beds comfortably. Nice room, good beds, not great but good. Accommodating, friendly staff. Will stay here again.

"Scary"

2
16/07/2018

I arrived for a conference, and while the staff was friendly, the room I had was just okay. Smelled moldy in the hall. Discovered a very upsetting news report on some activities that occurred on the property. Visited some fellow conference goers, and their room was moldy, bed was broken, and full of hairs. Got scared by people loitering outside when I came in. Very disappointing for a nice area like Cary. I will not be returning in the future. Think twice.

"Great service"

5
15/07/2018

We arrived late on a business trip,I had reserved the room the day before we was took care of fast and was in our room in no time.Special shout out to Sean Howard who did a amazing job on helping us with all are needs.Also the room's where very clean bed comfortable and hot tub just what I needed.Thanks again for a pleasant stay Tonya &Eric Suttles

"Very good hotel in a very good location"

4
13/07/2018

I've been staying here on business and have found the hotel and staff to be doing an excellent job. It's very reasonably priced and super clean. The breakfast is better than most, coffee always ready, I've not found anything to complain about. I will continue to stay here when I'm in the area. Thank you!

"Side trip to Apex, NC"

5
24/06/2018

Finding my way into this Best Western and part of that was my navigation directions. Once I arrived it was all up from there. The young lady at the front desk was very pleasant and smiled. The lobby was very nice and very clean with no funky odors. I had a king room which again was very clean, the A/C unit worked just like it is supposed to. Some may say the rooms are small however I did not feel that way at all there was a king bed so there can only be 2 people and the room was just fine in size, accommodations, aesthetically, and clean! The morning breakfast was actually very nice, everything was fresh and someone was there making sure everything was refilled promptly. No complaints (ask anyone that knows me I always find something to complain about). My difficulty in finding this hotel was made up for as soon as I pulled up. Thank you very much to all of the staff at this Best Western as you are all the people that made my stay so very pleasant! Thank you, you all do a GREAT job! I hope I have the opportunity to return here in the future.

"One Night Stay"

4
31/05/2018

Overnight stay to prevent a long drive back home. The check-in process was quick and easy. The rooms were of a decent size, the bathroom could have had more space. The bed was comfy. The microwave and fridge was convenient. The breakfast was decent and the breakfast area was clean and well stocked.

"With new management, this place could be great."

2
28/05/2018

The ceiling was falling. There were literal parts of the ceiling that lingered in the hallway below, where vending is located, for my entire stay. The elevator at one point malfunctioned, and the person riding with me mentioned that it was the second time it had happened on their stay. I was unable to check into my room until 5 pm even though the advertised time is 3pm and I made my travel arrangements and plans based on this. I had to sit in the parking lot while my room was

"Excellent hotel"

5
23/05/2018

I have been staying at this hotel once a week for the last 2 months and wouldn't choose another hotel to stay for the night. The staff is amazingly helpful and very friendly. The rooms are always clean and the breakfast is really nice, always look forward to grabbing a bite before I hit the road again.

"Overcharged for cancellations made thru booking.com"

1
15/05/2018

Asst manager refused to concede to making a mistake and overcharged me for cancellation at last minute because of their error. I had to cancel as Asst manager claimed he had no such reservation for one of the rooms I booked under a specified name even though he later disclosed he found the reservation. I had to cancel all rooms because I needed my whole family to stay together for graduation weekend. Terrible management.

"Great value and location!"

3
06/05/2018

The staff was super friendly and accommodating. I got an excellent price and the location was good. Lots of restaurants and shopping close by. The hotel and room need updated. Also, there was not a refrigerator in our room but we did not ask for one either.

"plenty of space"

4
06/05/2018

We needed a place to stay for an extended period of time which had a kitchen. We also needed to bring our dog. Best Western Plus was able to answer our needs. It was a quite place to stay and having a bedroom door which separated the areas was perfect.

"good motel for the price"

4
30/04/2018

Our room was comfortable, It was quiet despite being near the interstate.The room was clean, the hallways could use a little more attention as far as cleanliness. We had a suite with a separate sitting room so my son could stay up and watch TV which worked out well except we never found the remote for the TV. Breakfast was good. All in all A pleasant stay.

"Very efficient and friendly"

4
16/04/2018

The desk staff was very helpful in making sure our late arrival was handled quickly and smoothly both checking in at 2 am and checking out at 10:30 am We would have liked to be closer to airport but this location was not too far. If you can Uber back to the airport this would be better but otherwise, call your own cab. We did not have a good experience with the one they called to take us back to the airport.

"BW+"

5
16/04/2018

2nd stay this location, convenient for our needs. Very helpful staff, room and bed very good. Convenient t to shopping g and restaurants. Slight challenge to finding the entrance but once you know it easy.

"Great Value"

5
13/04/2018

Great value, very clean, friendly staff, and pet friendly. The front desk staff was very friendly, helpful and polite, especially Lila.The breakfast was very good with the typical offerings. Would definitely stay there again.

"Amazing location!!"

5
12/04/2018

This was a great experience. Wonderful and help ful staff .Room was amazing, quiet and clean. Love the blackout curtains. No problems what so ever with this hotel stay would recommend to anyone in town.

"Noisy and bad food"

2
07/04/2018

Doors slam all through the night. Breakfast was just terrible. The employees are nice from what I can tell. Still doesn't make it worth the stay though. If you want to be able to get some sleep, this place isn't for you. If you like to enjoy a good breakfast, this place isn't for you.

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Stephen T, Thank you for choosing the Best Western Plus Cary-NC State. On behalf of the entire team, we would like to thank your review on our property. After reviewing your comments, I was hoping to get a little more detail about your score of 2 out of 5. What could we have done to make it a 5 out of 5? Please let me know what was just terrible about Breakfast? Thank you for your feedback and I look forward to possibly hearing from you. We also look forward for you to allow us the opportunity to provide you a stellar guest experience on your next visit. If I can be of assistance in the future, please don't hesitate to contact me at 919-481-1200. Sincerely, Jorge De La Cruz Assistant General Manager Best Western Plus Cary

"Pleasant stay!"

5
31/03/2018

The room was comfortable and spacious. The shower worked well. The internet worked well. The AC worked efficiently and quietly. The breakfast was better than anticipated, with greater variety than imagined (milk, juice, coffee, bagels, muffins, eggs, Canadian bacon, waffles, bananas, apples, yogurt ... more). Recommendations: parking lot on side is very poorly lit; refrigeration would be nice; ice on each floor would be nice (directions to get to ice warranted); upon checking in guests, suspend casual chitchat with fellow employee & tend to customer promptly

BWPCGM, General Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear UVAsoccerdude, Thank you for choosing the Best Western Plus Cary-NC State. On behalf of the entire team, we would like to thank you for the rating you provided our property. We are so pleased that you enjoyed your accommodations and our Breakfast. We take your recommendations very seriously as well and thank you for them. We appreciate your kind words and we look forward to your next visit. If I can be of assistance in the future, please don't hesitate to contact me at 919-481-1200. Sincerely, Jorge De La Cruz Assistant General Manager Best Western Plus Cary

"Great value"

5
24/03/2018

Always stay here during my event twice a year.. The staff is pleasant and helpful. They have a great breakfast in the morning.The suite is large and roomy. This place is the Best value for my money. I recommend it.

BWPCGM, General Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Consign2018, Thank you for choosing the Best Western Plus Cary-NC State. On behalf of the entire team, we would like to thank you for your wonderful review on our property. We are so pleased that you enjoyed your accommodations and the staff. We appreciate your kind words and we look forward to your next visit. Sincerely, Jorge De La Cruz Assistant General Manager

"Best Western Queen Suite"

4
02/03/2018

Best value in the area. Large Queen suite two fills beds,we only needed one bed. Bedroom are had 2 luggage holders which was nice.Living room had a TV and a couch and end chairs,end tables,no eating table, suite included full refrigerator, old dishwasher I was afraid to use, electric stove, and microwave and pots and silverware. Bedroom had another TV. Included a full gluten breakfast, waffle machine, biscuits and gravy. I am GLUTEN FREE nothing much for to eat but eggs, they did have packaged grits without flour. They had low fat yogurt, apples and bananas. Coffee was bitter so I made my own in my room. Shower made a horrid sweeping noise and did the electric stove.

BWPCGM, General Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Julie D, Thank you for completing a review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you thought about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Jorge De La Cruz Assistant General Manager

"Excellent service"

5
13/02/2018

Lesvi Guzman made my and my wife's stay very special by providing for a very clean room. The location is ideal with Hwy 64 and Crossroads Plaza nearby. The amenities are perfect for the price. Will definitely stay again.

BWPCGM, General Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Edwin M, Thank you for choosing the Best Western Plus Cary-NC State. On behalf of the entire team, we would like to thank you for your wonderful review on our property. We are so pleased that you enjoyed your accommodations and the staff. Thank you for recognizing Lesvi, she was extremely happy to see your review. We all appreciate your kind words and we look forward to your next visit. Sincerely, Jorge De La Cruz Assistant General Manager

"Started disappointing...ended wonderfully."

3
05/02/2018

I called ahead to let them know my family would not be arriving until 12:30am and to make sure there was a room ready for us...yes, we had reservations. As we entered our room, it was dis-shoveled and had no bed clothes. Ugh! When we dragged back to the front desk, Sean recognized something was wrong and met us with gentleness gave huge apologies. He upgraded us to a sweet and apologized again. Kudos to Sean. The breakfast staff was very friendly and the food was great. Our room was clean and updated. Although the return air vent had not been vacuumed in a long time and the HVAC system was a bit noisy. Other than that the room was quiet to any outside noise. The beds were adequate but the blankets, sheets, and towels were a little rough. Water pressure was fine and the water stayed hot thru 4 showers. I would try this hotel again if we come back to the Raleigh area.

BWPCGM, General Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Stevewj2294bu, Thank you for choosing the Best Western Plus Cary-NC State. On behalf of the entire team, we would like to thank you for your wonderful review on our property. We are so pleased that you enjoyed your accommodations and the staff. Sean was very delighted to see that you mentioned him, Sean did receive kudos for what he did. We appreciate your kind words and we look forward to your next visit. Sincerely, Jorge De La Cruz Assistant General Manager

"SCAM ARTISTS!!!"

1
20/01/2018

I recently stayed at this hotel. While my stay was relatively pleasant and quiet, I was charged the following day for over $170 for a SMOKING FEE!!! there is one major problem. I was alone, and I DONT SMOKE! so how did they come to the conclusion someone smoked cigarettes in that room?? I called after seeing this ridiculous charge and they told me nothing ,other than the manager and a hotel employee went in after I checked out and smelled smoke. WHAT SMOKE!?? I have a travel vaporizer which emits essential oils to help me sleep but it doesn't leave any lingering odor and it certainly didn't break or damage anything in that room!The manager was completely unhelpful and rude. I would NEVER stay at this hotel or any chain of Best Western again after this treatment. I have disputed this with my bank and have attempoted to get it removed by the hotel with no luck so, if this doesnt get resolved, they will see me in court. This will not end until I am reimbursed MY money! i did nothing WRONG....NOTHING.

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Offbeat71, Thank you for your review regarding your stay at the Best Western Plus Cary-NC State. We appreciate the time any guest takes to provide us with feedback about our hotel. At the Best Western Plus Cary-NC State, we pride ourselves on being 100% non-smoking hotel. We do implement a high smoking fee of $175 USD, should someone violate this policy of the hotel. We do this to ensure that we never sell a room until it has been deep cleaned after a guest smokes in the room. This fee is only incurred upon inspection of a room after checkout, which is verified by Management. In respect of the other guests that come to stay with us, they expect a properly cleaned room. We do actively stand by our policy to prevent any future issue from occurring. If you have any questions or would like to discuss this issue any further please call us. Sincerely, Jorge De La Cruz Assistant General Manager

"Great value for the price"

5
14/01/2018

We were looking for a modestly priced hotel with free internet and breakfast. Normally stay at slightly more upscale chains. Managed to get an extremely good rate at this venue on one of the internet hotel sites. Glad we did!!! This is a high quality, modestly priced hotel. Finest Best Western I have ever stayed in. Staff was efficient and friendly. Premises were spotless. Room was very large (king bed with sofa and desk). At least 50% larger than what one would normally expect. Breakfast was plentiful. All the normal breads, two types of eggs, sausage, fruit, cereals, etc. There was plenty to eat for the gluten free members of our party. Location is excellent. Near the city and the airport.

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear TennesseeChemist, Thank you for your compliments on the Best Western Plus Cary-NC State. We are so pleased to read that you enjoyed your accommodations. Our staff takes Great pride in providing an exceptional Guest Experience. It is also wonderful to know that you enjoyed our Breakfast. I will make sure they know you enjoyed Breakfast. Thank you again, and we look forward to your next visit. Sincerely, Jorge De La Cruz Assistant General Manager

"Clean friendly and reasonably priced"

5
12/01/2018

Clean friendly and reasonably priced Close to downtown Raleigh for shopping and restaurants night live close to airport quiet and peaceful stay I would recommend this to anyone as the staff was friendly to hotel was clean and the price was right

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Nanci T, Thank you for choosing the Best Western Plus Cary-NC State. On behalf of the entire team, we would like to thank you for your wonderful review on our property. We are so pleased that you enjoyed your accommodations and the staff. We appreciate your kind words and we look forward to your next visit. Sincerely, Jorge De La Cruz Assistant General Manager

"Pleasant stay"

4
01/01/2018

We stayed in one of the suites since we had our adult daughter with us. This worked out well. We encountered two minor issues that were quickly corrected. At check-in it was suggested that we ask for sheets for the fold-out bed but I was told they would be in the room. They were not so that required a call to get them sent up. The second problem is that the suites are in a separate and unconnected building that has 1 cart. Not everyone returns the cart to the lobby, so I had to hunt every floor to find where it had been left. And of course it was always in the last place I looked. Other than these issues the room was adequate for our needs and the staff was friendly. Since we were in town to see family we did not take advantage of the breakfast.

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Jvitner, Thank you for choosing the Best Western Plus Cary-NC State. On behalf of the entire team, we would like to thank you for your review on our property. I would like to apologize for the two minor issues you encountered, please be assured that they are taking with the highest regard. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please next time your travels bring you to the Cary area, I hope that you would come stay with us once again. We appreciate your kind words and we look forward to your next visit. Sincerely, Jorge De La Cruz Assistant General Manager

"Stay one night"

5
31/12/2017

It was great hotel on our way back from Florida to Washington DC. The beds were comfortable and the suite was great. We did stop in Raleigh for quick site seeing and hotel was only 10 minutes away from downtown. Thank you

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear MasoudMark., Thank you for choosing the Best Western Plus Cary-NC State. On behalf of the entire team, we would like to thank you for your wonderful review on our property. We are so pleased that you enjoyed your accommodations and the staff. We appreciate your kind words and we look forward to your next visit. Sincerely, Jorge De La Cruz Assistant General Manager

"We are relocating"

4
30/12/2017

My family is relocating to Raleigh, NC and we went down for a few nights to check out the area before making the move. We originally chose this hotel because it was pet friendly and reasonable with the fee but at the last minute didn't need to bring our dogs. The lobby is nice, clean and updated. The free breakfast area is a whole separate room that can be closed off. We had a choice to stay on the second floor or the first and we chose the first since we knew we would be busy during the day and want easy access to our room when we got back. The hallways weren't that long, and that was nice because we were all the way at the end next to a door that lead outside. (I'll come back to that) We got a Jacuzzi room and the Jacuzzi was really nice, can hold two people comfortably. The shower on the otherhand was like trying to shower in a coffin. Very very tight, but it was only a couple nights. The pillows on the bed were so small I thought they had mistakenly given us throw pillows that went on the couch (a nice place to sit in the room) so I went to the front desk and they gave us more without hesitation. But the pillows weren't the wrong kind, they were super small, smaller than a standard pillow. That is what they had for the king sized beds. So we had to piece together our pillow situation, sleeping wasn't comfortable any night. The room was dark with a dim light by the door and a lamp on each side table and one on the desk, the bulbs weren't that bright. The only place to do makeup or check anything else out in a mirror that requires light was done in the bathroom. Since we were by the back door it was constantly being opened and slammed shut. Every 2-3 minutes or more, late into the night, not sure when it stopped b/c I went to sleep around 12:30am and woke up at 7:30 to the same constant opening and slamming of the door, people talking loudly/yelling at each other, not angry but sounded like workers just communicating. We saw one hotel employee with a large cart of laundry going out the back door, so maybe it was that.... constantly? You would think if people are staying in a room they would at least try to be quiet after a certain hour since most are sleeping. The hallway noise that never stopped, the pillows and dimly lit room were my biggest issues. The room was big and clean and comfortable otherwise.

"Great Stay"

5
26/12/2017

Enjoyed this BW. Conveniently located within walking and or driving distance of several eating establishments (American, Asian, Mediterranean, etc.) Also close to interstate access. Nice room and very friendly staff. Would stay again without hesitation.

"always good"

5
24/12/2017

have stayed here several times in the past and the hotel is always clean and the staff friendly. It is right off the interstate and close to a number of eateries and shops. The rooms are nice and comfortable and the suites are roomy.

"Best Western Plus - Cary NC"

4
06/12/2017

It is a good hotel at a fair price. We like staying in the suite, as it works well for our family. It is an aging hotel, and with that comes challenges with needed repairs. Last time we were there, our room had multiple issues with repairs. Our experience this time was better, but there were still a few issues. It was clear that our carpets had not been vacuumed prior to our arrival this time. The staff was helpful when we told them about the issues. Overall, we like the hotel.

"Good value near RDU Airport"

4
30/11/2017

This Best Western is near I 40 and convenient to Raleigh-Durham Airport. Rooms are accessed from interior corridors. Our room was very nice with microwave and refrigerator. Staff were helpful and friendly. The breakfast room could have been a little larger but the breakfast was excellent. There are a couple of restaurants within walking distance of the hotel. We got takeout from the Hot Point Deli which is right behind the hotel and were very pleased with the food. Overall, this hotel seemed like a good value.

"Old hotel"

3
29/11/2017

Many other better hotel choices in area. Too many levels for older travelers. The breakfast area was small. Restaurants close by was good. There was no one available to fix our door. Pets were allowed which I don't want to think about a dog might have been in my bed.

"Nice stay"

5
11/11/2017

I stay at this particular hotel at least once a month. It haz always been clean and neat. The staff personable and helpful. The location is great. A mere 1 block off of 401/US1. Rooms are always in order and clean. Its across n from Cary town mall and have many amenities close by.

"A little dated but overall clean and comfortable stay."

3
09/11/2017

The rooms felt a little dated. Overall it was a clean and comfortable stay. I would have expected a refrigerator and a microwave in the rooms. Breakfast had a couple different items you don't see on your standard breakfast which was nice. Staff was very nice. Overall I enjoyed my stay here.

"Excellent"

5
07/11/2017

The hotel was very comfortable I felt like I was at home everything was there that I needed I really didn't want to leave if there was an oven in the room I definitely would have been sold lol but overall it's an amazing hotel nice and quite

"Fleas in bed."

2
07/11/2017

Flea bites on my legs, feet and thighs. Juccia didn't work. Water was cold for tub. Shower was really small. Breakfast was excellently. The women in the kitchen was very polite and breakfast tasted good.

"Great stay"

4
30/10/2017

Great stay, this hotel is located in a great location, convenient to stores and restaurants. Didn't try the breakfast however it did smell great. Hotel has a pool which was close for the season. The exercise room was good

"Great Hotel"

5
29/10/2017

This was a great hotel for a bunch of tired folks from driving up to see the Miami Hurricanes beat the tar heels. The room and staff were awesome. The beds were comfy and the room was clean. The breakfast hit the spot and had just about anything you could want.

"Best Stay in Cary"

5
23/10/2017

Cary Best Western is the very best place to stay for business or leisure. The staff is very professional and makes you feel just like you are at home. Breakfast was just fantastic and the location of the hotel is ideal for easy access to so many restaurants and activities. A truly great STAY.

"State Fair!"

4
16/10/2017

Booked early on line, had confirmation, all was well. Wish the drapes had pulled shut to close the light out, but over all the bed was comfortable and the towels were fluffy! Nice coffee in the room, good breakfast choices in the breakfast room, the newspaper was a great find!, really appreciated having a local paper

"Bruno Mars!"

5
15/10/2017

Came into town for the Bruno Mars concert, hotel was in a great area. Nice staff, rooms were nice an clean. Enjoyed that it had a kitchenette in the room if needed. Great location to the PNC area an shopping!

"Pet friendly and Reasonably Priced"

3
11/10/2017

My husband and I traveled through the Cary area with our two children and our dog recently. We didn't have any trouble with the dog staying with us, as there are plenty of areas to walk her for her bathroom breaks. There were a few points to note, though. The tub had a grayish residue ring in it and the bottom of the tub was oily. I didn't notice until I had turned on the water. At that point, I also noticed the drain was slow. We didn't use the tub and skipped our showers because we were in doubt of the cleanliness and operation of the tub. As for the mattress, wow - it was terrible. It was like sleeping on a bowed or warped board. We couldn't get comfortable and slept fitfully. When our alarm went off in the morning, our hips, necks, and shoulders were all aching. I had to go out to our vehicle between 3-5 a.m. to try to get some sleep there. It was actually better to sleep in my car. I hate to say I wouldn't stay here again, as the staff are really nice and seem to do what they can to make your stay a happy one; but they can't do much about terrible mattresses. The breakfast is great if you avoid the eggs, sausage, and milk. None of those were of any quality standard. They tasted terrible and I'm not totally sure the eggs were actually eggs. They seemed to be made from some sort of mix. A good night's rest and a good breakfast are important factors that are a deal breaker for me if I don't get them. If the hotel is going to skimp on hot foods, it's better to just stop providing them than to provide bad-tasting food of dubious quality. If the mattresses and food were better, I would definitely stay here again, though. It's a nice location, very convenient, and it's quiet. The staff are great, always smiling and professional.

"Along the way of my road trip"

5
08/10/2017

My stay at the Best Western in Cary was very good.l The receptionist did an excellent job to make me feel welcomed. The room was what I had asked in my prebooking, that is, away from traffic and on the first floor. Also it was near the entrance way which made it convenient to come and go, etc.

"Disappointed"

3
07/10/2017

1. Stopped using this one bc out of date, etc. 2. Upon 2d chance, my room was supposed to be suite- ended up in double with NO FRIDGE! Who doesn't have a fridge in every room these days?! 3. Beds are like the concrete floor. At least breakfast and coffee were good.

"Don't use HotelStorm for reservations!"

1
06/10/2017

I booked through HotelStorm a month in advance and they cancelled it. Our 1st time in Cary and we were stranded! HotelStorm didn't help us, unprofessional, very rude and the hold time is unbelievable!

"Thanks to Karen in housekeeping."

4
05/10/2017

Can't see hotel from the road. I requested a handicap suite 2 months ahead of time. Told them needed handicap bathroom for our son. I called 3 weeks before our arrival to con firm my booking and was told the suite building does not have handicap bathrooms . On 9-26 I called and talk to Fred and he switched us to a handicap suite. Next day we arrived to be told by Leala that the suite bldg. did not have handicap bathroom. We spent the nite in a regular suite. I met Karen in housekeeping the next morning and was told each of the 4 floors has a handicap suite right next to the elevator. Noisy being by the steps and elevator but the bathroom was plenty big enough for his wheelchair. 3cheers for Karen. The first suite had a better sofa bed than the handicap suite. The rooms were clean and the breakfast was good.The breakfast room was kept very clean. If it was not for Karen I would only have gave them a 2.

"Good Experience"

4
04/10/2017

Great hotel for the price. Good breakfast, and close to NC State, which was the reason we were in NC. Room had some minor cosmetic issues, but nothing that would constitute a poor review. Breakfast was good. The usual cereal, coffee etc, but I really like the fried eggs, which was the first time I've seen that on a breakfast bar.

"Carey trip"

5
02/10/2017

Was a great hotel. Location not so hot, hard to find . Especially if you haven't been to Carey before! Their no sign ordinance is incredibly stupid. But that is not. Best westerns vault. Otherwise it was a wonderful hotel.

"A great place to stay"

5
29/09/2017

A fair price for a good hotel. Clean, good breakfast, nice workout room, close to many places to eat and easy to get to. If I ever had an issue the staff was fast to respond and fix the issue. Check in was very fast.

"nice place to stay"

4
28/09/2017

friendly staff willing to be helpful. rooms are clean nice looking hotel breakfast was very good hot,.varied the hot food each morning. When I brought the problem to the managements attention it was taken care the same day.

"Trouble"

2
25/09/2017

Hi. I have been staying at the Best Western for about 2 weeks due to my house becoming ready! I have experienced a lot of negativity with a certain front desk clerk. I am allergic to. Cigarette smoke and when I went to her and told her about it she act like she really did not care. Also I had to change room at least three times because of her sewer or water pipes issue because I was getting a rotten smell rotten egg smell and it was just horrible sick and when I asked to be switch to a room with a refrigerator because I have medicine she caught a whole attitude with me and was just so unpleasant. She also told me about another employee which I did not need to know but she actually physically threatened the employee to me and when I spoke to the employee and she talk to her manager and nothing was done so I'm trying to figure out why was she telling me employee business that I have nothing to do with. I have spent a great deal of money in the last 2 weeks and the negativity that I'm getting it's just so wrong so I need to figure out who I need to contact to figure out what can be done as far as refunding a stay or I get like a night of a free night or something something needs to be done because my stage was just not as friendly as I thought it was going to be. The only clerk that really helped was Billy and she went out of her way to make sure we had everything that we need it and I do really appreciate her efforts unlike the other front desk clerk. I can be reached at [email protected]

"Stay at Best Western"

5
24/09/2017

Very happy and satisfied with the hotel. Stayed for the senior Olympics and it was very convenient to all the activities. I would recommend and stay there again if the opportunity presented itself. The staff was courteous and helpful. The breakfast had a wide variety and was fresh every day

"Good value"

3
22/09/2017

It was a place to stay. The price for the suite was good compared to competitors, but you get a very small kitchen. You do get a stove with 2 burners, a small sink and dishwasher which is good for the price. The room itself was nothing special, but comfortable enough to stay in.

"Nice clean place with awesome staff"

4
19/09/2017

I stayed at the Best Western Plus in Cay for 5 nights. The hotel was a bit dated, however it was very clean. The bed was very comfortable & the room was in immaculate condition. The staff were all very friendly, professional & extremely helpful during my stay. The free breakfast was a nice added touch as well. There was something for everyone to eat with a nice arrange of breakfast items for everyone!

"Excellent stay"

5
17/09/2017

This hotel is the cleanest I have seen in a long time. Everything you could possibly need was furnished and if you needed something, they would get it for you. The customer support was exceptional; they take very good care of you.

"Great Staff -Billy and Shawn "

5
15/09/2017

I was in NC for 3days for a wedding I stayed at the best western, the staff were very helpfull and hand on helping us to make our stay pleasant . SHAWN the maintenance guy was so so helpfull the room we were in didn't have a pull out couch he quickly move in action. Move us to different in less than 10 minutes .. He even help my 2 sisters with their shower .. Very great guy,hard-working. Billy from the front desk Awesome...Thank you Best Western DEFINITELY STAYING AGAIN

"Great value, friendly service and per friendly"

5
10/09/2017

Billy at the front desk helped me check in. The check in was quick and easy and the service was friendly. The room is clean and roomy. Bathroom is also clean and had enough towels to keep me happy. The bed is clean and comfortable. I also appreciate the fact that the hotel was pet friendly, as I had to flee hurricane Irma with my cat.

"Great Hotel"

5
07/09/2017

My family and I stayed over night at the Best Western Hotel. The staff (Fred, Shawn, Bobbi, and Lila) are super friendly and caring. The rooms are spacious and clean. The hotel is very quiet. The breakfast was hot and delicious. We will be staying again whenever in Cary/RDU.

"Very good value"

5
31/08/2017

Quiet comfortable hotel with spacious rooms and very good buffet breakfast. Convenient to Cary Crossroads, Koka Booth Amphitheater and downtown Cary. Only complaint was that the free wifi was up and down so much it was useless. Maybe the floors could be vacuumed a little better, but the bathroom and breakfast area were very clean.

"Great Location"

5
29/08/2017

we had a great one night stay at this hotel. great location and nice area to stay in NC. there are some wonderful restaurants and coffee houses. the front desk people were really helpful and understandable with the situation we had.

"Decent to Stay at Reasonable Price for the Area"

3
29/08/2017

This was a decent place to stay at a reasonable price considering the area; everything in the area was a little expensive. It was an attractive place to stay on the surface, but could be cleaner/nicer when looking closer. The outdoor pool and courtyard area was a pleasant view and was clean. Our restroom in our room did not have an exhaust fan or wasn't working; the air conditioner in the room was set that it could not get lower than 66 degrees - which is plenty cool enough, but my husband has MS and has difficulties with the heat so it would have been nice to get that a little lower - however we didn't ask when we checked in and I didn't specify when I booked either - so if we'd ask, maybe it could've been worked out - in all fairness. There was lots of convenient parking, so that was nice. Vending was disappointing - there was only a couple of things from the front desk - where it was quite warm (candy probably was melting) with no prices and you have to pay the front desk; the "vending" areas around the hotel only had the ice machines; nothing else. However, in the lobby, there were tons of local restaurant menus for places that deliver - so that was nice. However, there was not even a phone book in our room - so we had to go all the way down to the lobby to find the information we needed. The beds were comfortable, the room was clean, internet was fast and easy, tv was big with lots of channels, there was a small fridge, microwave, sink area; coffee maker, iron, ironing board, hair dryer, soap/shampoo/lotion, coffee and creamer/sweetner packets, lamps had convenient outlets for charging electronics (very handy), alarm clock was easy to use and worked great, small table and 2 chairs, lounge chair with stool was comfy, lots of pillows that were very fluffy. Bathroom was small, no exhaust fan (or wasn't working), and there was only 1 bath towel when we got into the room - for 3 guests for a 3 night stay - called the front desk, no answer, had to go down the hall and ask housekeeper - who was very friendly and helpful - we just went to her when we needed something!

"Nice Hotel"

4
27/08/2017

The hotel was clean, comfortable and in a great location. The workers were so friendly specially the from desk worker Mrs.LILA who was cooperative, smart and so kind. I think Lila will be the hotel manager one day. She was serving all the guests with full passion and motivation to make them comfortable.

"Very nice motel ."

5
26/08/2017

Very friendly staff and nice hotel. Close to several things to do in Raleigh Durham Chapel Hill sits right in the middle of them all. Right off US 1 recommend staying here if in the area. Couple restaurants nearby and nice pool and fitness center as well as continental breakfast

"Excellent value"

5
23/08/2017

Staff very nice and helpful, room was very clean and bed comfortable, breakfast was excellent and staff at breakfast so helpful and made you feel like she was their jut for you to make sure you had everything you needed. Was able too get late check out with no problem

"Visiting Family "

3
22/08/2017

Stayed at BW, Cary, because it is pet friendly and I once worked for BW. I noticed that corners weren't well vacuumed. Some corridors have a strange smell. The first thing I noticed in Room 119, 2 dble beds, was torn bedskirt. Was surprised since this is a Plus level Best Western. Breakfast was fresh with scrambled eggs and bacon. In room coffee was really good -- better than most hotels. All staff were helpful, courteous and made eye contact when greeting hotel guests. This kind of customer service is hard to find. "Kudos to your staff!" Try to keep good people.

"Great stay"

5
18/08/2017

Always my first choice due to the great guest service I receive from Fred & Lila Received noticed at last second that I needed to be in RDU. Fresh clean room comfortable bed, quiet hallway access to nice restaurants

"Very disappointed"

2
13/08/2017

I have stayed at this hotel for the last 12 years when we go down to visit grandkids. When we arrived at 3:30 in the morning after driving 12 hours I had to wait for a least 30 minutes for someone to sign me in. My room was never cleaned and the air didn't work. I will be finding one somewhere else to be staying in the future.

"Excellent Management"

5
12/08/2017

Excellent management!!! (Fred). The level of customer service is an extremely rare find - I'd highly recommend this hotel solely on that basis. However, the room and location are both perfect as well - Very clean and quiet yet within minutes of NC State and tons of shopping / dining plazas (Red Lobster, Olive Garden, etc ... Target, Staples, Walmart - these are just a handful less than 10 minutes from the hotel).

"Clean, freindly, good neighborhood, secure, good breakfast"

4
11/08/2017

Safe good neighborhood in the heart of Cary, Friendly understanding staff, Clean rooms, Great Breakfast, Pool--OK, exercise room very good, all-around very good hotel. Book a room at this hotel. You will not be disappointed.

"A good value"

5
08/08/2017

The place was clean, has a good location, and for once a very nice bed. The breakfast was very good quality. The only down side was the hotel uses small pillows. The location is close to a major intersection so there is easy access to the surrounding area.

"Executive Director"

5
07/08/2017

I travel a lot for work and this property had great customer service. Charlotte was great to work with and took care of everything I needed. I would recommend this property to anyone traveling to this area.

"Extended stay units just work, and hot breakfast is great!"

4
29/07/2017

We have stayed in the extended stay suites here several times over the years while visiting family. This time we also were able to purchase a home in the area. King size bed was great and living/bedroom separation works well. Being low carbers, the complementary full hot breakfast with eggs, meat, and cheese was great! Also 5 good restaurants abut the property. Large desk and solid internet connection allowed us to complete our business more quickly than expected. All in all a great stay.

"Smelly!"

2
28/07/2017

This hotel smells old and moldy. The room they tried to put us in first smelled like urine and I was told that sometimes people bring cats and they can't get the smell out of the room. The first thing I purchased in Cary was Lysol spray. We were there 4 days on business and I can honestly say it was horrible! The beds were small and I'm not kidding when I say the entire place smelled. I repeatedly asked for a different room just to be told they were fully booked. The manager comes across like he just doesn't care and it was obvious the staff didn't actually care about what you said. And the lady who puts out the "hot" breakfast stared at us constantly and seemed to be judging every single move we made. It made eating breakfast there very uncomfortable. Everyone was polite but it was only on the surface. I will never stay there again and really wish I could have just gotten a refund and stayed pretty much anywhere else. 3 stars my butt! Don't ask for the handicap room, it's on the 3rd floor and is ridiculously hot inside! And it seems like people live there full time, there was a small bbq grill outside, and what looked like people with drug problems loitering outside the door smoking constantly. I was really uncomfortable!

"Disappointed"

2
27/07/2017

I book this hotel for an event that my family and I attend EVERY SUMMER. It's always a group so we obtain rooms at a group rate. I reserved a room from Thursday until Sunday . I asked is there a full breakfast , a microwave and mini fridge as advertised before booking the room . The answer I received was YES. When I entered the room no microwave , nor mini fridge . I was disappointed , my stay is from Thursday until Sunday without either. When asking the desk clerk she replied there was not enough rooms with microwaves and fridges for our group . We should have been told by the person that obtains the hotel list for us that we may encounter that problem . I kindly smiled at her and said it's never been a issue before. When checking out the money that they held on my debit card they could not retrieve it . I was wondering could it have been because they miss spelled my last name. But it was spelled correctly on my card. I've never had that issue before neither . That was my first time at the Best Western hotel in Cary,N.C. and my last.

"Strange and Disappointing"

3
24/07/2017

A permanent strangeness is random stairs all over the hotel. There are two steps up and five stairs down in the most inconvenient places. First floor rooms were requested when I made the reservation over a month in advance but requests are never guaranteed. We were issued rooms 244 and 245 which is the number 3 button on the elevator. Did you just think well who cares about stairs if they have an elevator? If you did I don't blame you but we could not get to our room without at least two stairs which is fine unless you want to use a luggage rack without spilling everything or having to lift it up stairs. We checked in and were immediately informed the pool would be closed for the rest of the day. A guest had broken something made of glass and they needed to clean it. The pool would definitely be open tomorrow. We were slightly disappointed and inconvenienced because we specifically booked for the pool but we just shrugged it off because it seemed a minor thing if it would be fixed the next day. It was not. We waited all day and they never fixed it. When my husband went to talk to the manager he was told they had to drain and refill the whole pool but it would be fixed the next day. My husband explained to him the entire reason for our stay was the pool. We visit Raleigh to see our daughter and we bring our five year old grandson with us. Without the pool we might as well save our money and stay with our daughter. The manager offered to take $10 (ten) off our entire five day stay. This was unacceptable. We checked out and made our way to the Best Western in Raleigh. We are currently esconced in our king suite which is less expensive than the King room in Cary. I have to admit they did not try to charge us an additional day when we checked out at 6 PM so they did get at least that correct. One of my favorite things about staying at Best Western is the easy access to coffee and half & half. One of the slightly annoying thing about this location is the coffee was cold and the half & half was empty.

"window curtain cannot be drawn in"

3
20/07/2017

overall it is fine with the price we paid. However, at the minumum, the window curtain should be able to drawn in. We were given three paper clips to put together the two panels of window curtain so when the room is lit, people outside cannot see through. We were on the first floor facing the parking lot.

"Roaches, maintenance issues"

2
20/07/2017

Need a place to stay near NC State University for a 2-day event. Very reasonable price, especially for a large 1-bedroom suite. A few bumps and bruises in the room which is not a big deal. Room appeared clean (BUT see below). Free internet was reasonably fast (4 Mbps). A/C worked very well, critical for NC summers. Even the bed and pillows were decent. For the price, so far so good. But there were serious issues. Seeing a dead roach in the stairwell is one thing, killing 2 in the room (desk and kitchen) is another. The A/C intake was covered in a huge layer of dust. The toilet seat was loose. The drain in the bath tub flowed very slowly. Stains inside the cabinet, where plates, pots and pans were stored. Makes me worried about using those with roaches crawling around. Maybe it was just a coincidence, but both my and wife and I got diarrhea after breakfast on first day. I had planned on staying here again for another NC State event next month, but promptly cancelled my reservation.

"Soccer weekend"

4
17/07/2017

I have stayed at this property numerous times over the years when I come to Raleigh for various sporting events. The hotel is centrally located, provides a quality room and breakfast for a reasonable price.

"good service"

4
17/07/2017

we used both the in room internet and all the normal services for two nights and found nothing wanting, a good stay. as we usually stay at AirYouNMe, I usually bring my own pilow. should have done so for this stay; my bad.

"Good location, but visitors need to be aware of STAIRS"

3
13/07/2017

We stayed at Best Western, Cary/NCSU for a reunion. Our room was nice, the stay was wonderful, breakfast was good, but we didn't know the hotel had so many stairs ahead of time. I was less than a month from knee surgery and minimized trips up & down the stairs. Hotel seemed to be older but refurbished around an older structure, necessitating the stairs. Just be aware.

"Super sandwiches from food truck"

5
10/07/2017

Stopped at Farmer's Market & spied recently opened bakery in downtown Cary. There was le Farm food truck parked by the just opened bakery on Academy. We tried the avocado with black beans, tomato & corn on bakery toast & their Mediterranean sun dried tomato and fresh mozzarella sandwich. Luckily, we agreed to split and share. I really loved the avocado toast & my friend really loved the tomato & mozzarella. Too good to have any left overs, but we'll be scouting where this truck is parked next. Delicious!

"useful location, good price"

4
05/07/2017

location in Cary was good for dining options. Close to the Farmers Market. Just off the hiway but hard to find due to an unlit sign that is really small.Pull into the Waffle House or you will wind up circling. If you follow GPS it will put you right back on Route 1 so you have to go to another exit and circle back again.

"Good and bad"

3
28/06/2017

The good: The front desk and maintenance were exceptional. Room was clean. Bed was comfortable. Water pressure was great. The bad: Toilet seat was broken. Bedroom door was hanging off the hinges. Room service did not vacuum, bring new towels, or make the beds. Suites were in a different building, and hotel was a bit out of date. . Verdict: Even with all the problems, the room was comfortable, the front desk was great, and the bed slept well. You wouldn't want to bring your girlfriend or boyfriend here, or come here on your anniversary, but for a cheap night of good rest, I would still return to this hotel.

"Broken jacuzzi"

1
27/06/2017

They rented me a jacuzzi room knowing that the jacuzzi was broken. When I called down to ask how to work the jacuzzi, the front desk staff informed me that the room I was in had a broken jacuzzi. How do u rent a room knowing the amenities are broken.

"2017 Birthday Visit"

4
27/06/2017

The desk helped to meet an expected changing need by upgrading our room, which made our staying very pleasant. The location was close to major highways, airport, restaurants, stores, markets, school, church, and very interesting sightseeing sites. Our room was comfortable. The breakfast provision has made our travel schedule much more manageable.. Our parking was under the structure. You can understand that how much it was appreciated when thunderstorm drenched our area.

"Staff issues"

2
25/06/2017

Called front desk in evening to report soaking wet rug between refrigerator and bathroom. Water was actually on the tile in the bathroom making floor slippery. Was also concerned if there was a water issue, the tenants below might suffer if water comes from their ceiling as we were on the 4th floor. Was told no maintenance personnel on duty .. would put in work order to look at in future.

"Great Rewards and Service"

4
25/06/2017

Staff is friendly and very helpful throughout the entire stay.. Rooms are clean and well appointed. Breakfast is great... If you have the rewards program it's even better because the points add up to free night stays very quickly.

"Best Western Plus - Cary NC"

4
21/06/2017

Nice hotel overall. Enjoyed having a small kitchen available. Was clean and welcoming. We did have a need for early breakfast on the weekends because we were there for a swim meet, and the hotel did not accommodate this. We hope that they will consider working with this in the future, as the hotel's location to the Triangle Aquatic Center attracts many swimmers and families to meets - and warm ups are often at 6:30 AM.

"my trip to see the grandkids"

5
19/06/2017

excellent hotel the staff were very helpful. our room was clean land roomey. my grandkids enjoyed the pool. the breakfast was excellent they had cooked oatmeal which i enjoyed i would stay there again. housekeeping staff were excellent

"Nice place to stay"

5
16/06/2017

This is a nice hotel in the area. The price is very reasonable and the hotel is really nice. Every time I'm in this area I stay here. They really go above and beyond for all guest. I really recommend this hotel to everyone.

"Hard to locate"

3
15/06/2017

Hotel needs updating, excellent breakfast staff. There are numerous hotels around them and parking seems tight. Location to Rt 1 and RT 64 easy access too. They have a discount for 55 or older, but you must book directly to the hotel, on line booking does not gt accepted.

"Great Pet Friendly Facility"

4
14/06/2017

Room was spacious, location is excellent (across street from great shopping area) staff couldn't have been nicer! Breakfast was good with both hot and cold items, Danish, etc. Our bed was super comfortable and bathroom a nice size.

"Felt Right at Home"

5
12/06/2017

We picked the Best Western Cary Inn because it was close to our son's home and we are not that familiar with the Cary area. The hotel was easy to find....everyone we came in contact with was very nice and very friendly. We had a very nice clean room.....#240.....comfortable king size bed. We only stayed one night, but we will be visiting again and will stay at the Best Western....the breakfast was awesome....a nice selection of breakfast items.....everything was hot and fresh and plentiful.

"Personal"

5
08/06/2017

Very accommodating staff. Clean, great breakfast, free wifi. will definitely stay here again. Great location for Raleigh area. Close access to I40. Located on Walnut Street near Cary Towne Mall, Crossings, lots in close proximity.

"Recommended and convent"

3
05/06/2017

The Breakfast was better then most. The people running the breakfast didn't look like morning people. The room was clean but had a old smell to it. It was recommended and close to where out events were taking place.

"Comfortable stay."

4
04/06/2017

2nd time I stayed here, overall a nice hotel. Bathroom toilet was not cleaned when I first arrived. I cleaned it my self with Clorox wipes I travel with. Staff is very attentive and breakfast was good. The location is great and about 10 mins from downtown Raleigh.

"WILL STAY AT BW AGAIN"

5
04/06/2017

I arranged this room for a person's first visit to the USA and wanted her first stay to be a "tell-everyone-about-it" experience. She assured me that it was a wonderful first night in the USA. Thanks go to the wonderful staff at the front desk and in the breakfast room. Although she speaks some English, they made a special effort to make sure that she was understood and accommodated.

"Best Western Minus"

1
22/05/2017

this room should never have been in service. unfortunately I checked in tired and did not discover problems until late and the next morning. bath tile had caved in around the fixtures and near the tub, stuck back on poorly with grout but wall was not repaired, holes in wall around fixtures. extreme black mildew on plastic tub fixture. orange mold around tub, on fan grate. toilet leaked at floor seal, caused sewage odor. drapes did not close and had pin holes, letting in light. TV remote was disinfectable kind, which is good, but so worn could barely get buttons to work to change channel. desk chair height adjustment broken, wheels sunk into carpet and made moving chair difficult. found blood stains (not mine) on sheets after I had slept in the bed, disgusting. when I complained to Fred in the morning he offered me another room, which smelled of cigarettes, so I checked out instead.

"Very clean and well maintained proerty"

5
16/05/2017

I stay at hotels 4-5 days out of the week for work. This Best Western really did stand out to me compared to the other ones I stay at. Fred at the front desk was very professional and accommodating. He went above and beyond my expectations and made sure I was happy with my stay. He even followed up the next day to make sure everything was up to my satisfaction which it was. The internet speed is a big deal for me and this wifi was very fast with no downtown at all for the 3 days. The breakfast was amazing and had many more selections than what I'm used to for hotel breakfasts. The room was up to date and cleaned well. Honestly there's not one thing to complain about with my stay. Next time I travel to the Raleigh NC area I'll be sure to stay here again. 5/5

"Rough night"

2
13/05/2017

In town for local graduation. As soon as we opened the room door it was apparent the room had been smoked in. The hotel is totally non-smoking. Hotel was booked so we couldn't transfer to another room so an attendant came to our room to spray some smoke smell "remover". Overall condition of hotel is in need of some repairs. Price was right, but we certainly got we paid for.

"Great Breakfast"

5
13/05/2017

I found the breakfast about the best at any hotel. A very very wide choice of items including real eggs, yogurt, toppings, bagels, cereal, juice, meat, coffee. Very nice surroundings that you could walk around and had a nice fitness center

"Well......"

3
08/05/2017

I have stayed here many times before and it was much better then. Staff is very good, food was good, and amenities were good. The room itself was lacking though. Regular windows facing a major interstate, you could hear all that noise. The doors in the room did not open and shut completely. The noise from the hallway at night, well, you would not think there was a door.

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Michael, Thank you for taking the time to do a survey.We appreciate your feedback and will look into the issues you had.We hope that in the future you will give us another chance to better serve your needs.

"Nice Stay"

5
06/05/2017

Pleased to have received an upgraded suite when we arrived. We attended the week long horse show at the fairgrounds and was nice to come back and relax with all the options that the suite offers. Even though we didn't need to use many of the appliances, it was nice to know they were available. Plus the rooms were quiet and clean which is a huge plus in my book. Breakfast also had alot of options too!

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Debbie, Thank you for taking the time to do a survey.We appreciate your feedback and we look forward to seeing you again soon in the future.

"Exceptional Stay"

5
23/04/2017

We couldn't of asked for a better experience and felt like family here! The new building with suites are awesome! The price was great and the customer service was even better!!! There were some set backs but Carnell W took care of us exceptionally!! He is one of a kind and definitely knows how to rock customers service and bc of him I will refer others to stay here and if I am ever in this area again I will definitely stay here!!!

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Beth, Thank you for taking the time to do a survey.We are glad to here you had a great stay and Carnell took care of you!We look forward to seeing you again soon in the future!

"Excellent customer service in a well run, well kept property."

5
23/04/2017

You can't go wrong here. Even if something is wrong, it's fixed immediately. Seriously, you will be happy staying here. Everything is clean, staff is amazing helpful and friendly. Breakfast is great, pool is nice (when opened seasonally.)

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Guest, Thank you for taking the time to do a survey.We are glad to hear you had a great stay and look forward to seeing you again soon!

"Cheap but basic"

3
12/04/2017

Check-in went fine. I had booked a Suite but it looked of lower quality than we received. The hotel is tired and in need of redecoration. Breakfast was OK with the usual cheap throwaway plates and cutlery. It was OK for one night but I wouldn't return.

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Guest, We are truly sorry that you did not get the room that you were expecting.We will definitely look into seeing how we can do better.We hope that in the future you could give us another chance.

"Minor issues"

4
10/04/2017

Room and hotel was in a good area. Parking lot could use more lighting at night. Staff was friendly and room was clean and comfortable. Room had some lighting issues. Breakfast was convenient and staff in dining area kept the area clean.

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Victoriah, Thank you for taking the time to do the survey.We appreciate your feedback and we are glad to hear that you enjoyed your stay.We will look into the lighting issues and we hope to see you again soon!

"Newlyweds "

5
10/04/2017

Excellent job by staff. Professional. Courteous. Prompt. Breakfast great. Rooms spotless and odorless. Great amenities. Wonderful location to local restaurants and shopping centers/malls. City fabulous. Superb customer service by Carnell W. Thank you. Thank you. Thank you.

BWPCGM, Manager at Best Western Plus Cary Inn - NC State, responded to this review
Dear Newlyweds! Thank you for taking the time to do the survey.We appreciate your feedback and our glad to hear you had a great stay.We hope to see you again soon!

"great stay"

5
10/04/2017

place is very nice , breakfast was good and fresh . Mr carnell at front desk was great with check in/out very friendly and helpful . loved the yard area with pool . cant wait till it opens . my family with be back in another week .

BWPCGM, Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Guest, Thank you for taking the survey.We are glad to hear your stay was enjoyable and glad to hear how helpful our staff was.We look forward to seeing you again soon in the future!

"Best stay"

5
09/04/2017

Thank you for having such a great place to stay, and that handsome young man carnell at the fromt desk made sure my stay was amazing He even got me good food from Jasmin(great recommendation ) hopefully he is there when I return next month so I can get him a gift.( he wouldn't accept my tip said he was worried about trouble)

BWPCGM, Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Guest, Thank you so much for doing a survey.We are glad to hear that Carnell is doing well and we look forward to seeing you soon!

"Best Western Stay"

5
18/11/2016

The staff was genuinely polite and caring. The room was clean. Looked like they need to do some professional caulking work on the tub, as it was patched but not a very good job. Looked sloppy and unappealing. Otherwise everything was in order. Comfortable, relaxing and quiet.

"Odor issues.."

3
01/11/2016

Stayed here for the weekend on business. Bed was ok, not the best in being comfortable. My room had an odor to it, that Febreeze nor Lysol could cut. I went through a can of each in 3 days. When you walked into the hall, there is a mold/mildew/musty odor that is quite disturbing.. But the room had a old, stuffy, I can't describe it odor. I am unsure if it was from the carpets that need cleaned or maybe the air unit needs cleaned. At any rate, it was so strong, my clothes were permeated with the odor. No refrigerator, no microwave which in turns has you purchasing a soda on grounds for a whopping $3.00. Upon arrival, my reservation had been lost. Maybe that was the clue to go next door to Springhill Suites.. Breakfast was good as long as you got there early, maybe when it first opens so you can get things hot. Otherwise, the oatmeal is cold, the eggs are cold and so is the sausage. Just arrive early for breakfast and you will be fine.. I would stay again, but would check the room out first, or make them put me in an odor free room.. Room was relatively clean except for carpet..

"Family trip"

4
28/10/2016

Great customer service! The front desk clerks were wonderful and overall, our stay was perfect for the price. The building itself could use a little TLC to match the updated decor inside. We will stay here again!

"Home away from home when traveling Raleigh/ Cary on business"

5
18/10/2016

My choice when on business in the area and has been for years. Always treated great by the staff here and Wil was especially cordial on my last visit. Lots of good places to eat within walking distance, Rooms are big, clean and always comfortable. Quite property and I rest well when staying here ready for work the next day.

"Service beyond expectations!"

5
07/10/2016

Hotel-very Nice! Staff-very nice! Hotel room-clean, comfortable beds!, nice size bathroom, inviting decor, room temperature as needed, our room did not have refrig or micro, but was not requested, coffee service, hairdryer, plenty of soft, fluffy towels, lovely breakfast with loads of choices both hot and cold, laundry facilities available, and a very nice desk service lady named, Veronica, who assisted us with a special request above the call of duty. We needed about 15 extra large trash bags for a science event and it was late and we had forgotten to bring them and she allowed us to take some. That saved us worry and time hunting for a store. She was friendly and understanding. The breakfast area service people are very nice and all people here make this place like home away from home. The only small negative was a slight musty odor entering the room which seemed to not matter after a bit. Entry to rooms is from inside building with carts available to load luggage. Covered drive up area if raining. Overall a definite repeat hotel with nice restaurants nearby and easy access to main roads.

"Excellent customer service, great room"

5
05/10/2016

I booked 2 rooms through a 3rd party which put us in 2 separate buildings. Veronica at the desk advised us that only the 3rd party company could make the room change so we could be in the same building. With Veronica's help, the issue was resolved. She went above and beyond to help us and we will be booking directly next time. Rooms were clean and reasonably priced.

"Mad Dash"

4
03/10/2016

We were in a big hurry to check in---change and be off to an evening wedding---Will helped us make this happen. Plus he helped us sort out a couple of reservations concerning a future stay---very helpful!

"Sleep"

5
01/10/2016

The BW Cary is clean and well kept. The staff is friendly and helpful. On this visit the staff--particularly Will--went above and beyond to help us get into a room a little early so that we were on time for an event--despite being fully booked the previous evening. The breakfast has a nice assortment of food and there is a designated dining room.

"Excellent experience, will come again."

5
25/09/2016

Everything was clean, comfortable and pleasant. Excellent value for a double queen suite. Special thanks to Wil, who was friendly and welcomed us warmly, then happened to be there at checkout, too. Thanks Wil!

"First time in Cary, NC"

5
25/09/2016

Very nice hotel. Staff was great. The breakfast offered was always satisfying and delicious. This hotel is in a central location that is very convenient to all road and restaurants. Will defiantly stay here the next time in Cary.

"Oustanding service"

5
24/09/2016

We had a one night stay here. The accommodations were clean and well stocked. We had a problem with the sink in the kitchenette and notified the desk. The gentlemen that helped us, I think his name was Yasir, was super helpful and immediately tried to find us another room. It looked as though he had trouble finding one and without hesitation booked us a suite at no extra charge. Our group was my daughter , her boyfriend and myself, so this was also more accommodating. Thanks Yasir and Best Western A+ stay!

"Lack daily cleaning of room"

3
23/09/2016

Over fair experience, room was not serviced 2 of the 3 full days of my stay. Front desk said they were not able to give me reward pints and I made my reservation through Expedia. Desk cleark could NOT find bath towels and gave us floor mats to use after our morning showers. Room was servied that day after we left. Room was not serviced the 3rd day. My experiance has provewn that one time its a mistake, 2 times is POOR managment

"SUPERIOR CUSTOMER SERVICE!"

5
20/09/2016

I recently relocated from the Raleigh area and had to return for some important business. On Friday, August 19, 2016, I was reviewing my presentation but could not print my outline-on no-! Veronica and Monalynn came to my rescue! The presentation was printed and I was on my way! On Saturday, August 20, 2016, Howard gave me directions that saved at least an hour on my trip to South Carolina. He also joyfully helped me with my heavy luggage. Do you know how many times I have visited hotels where no help was offered with my luggage-really?! I was back on Monday, August 22, 2016 and was warmly greeted by Yasir and Howard. I had planned to leave on Tuesday, August 23, 2016 but my appointments ran over. I was going to stay in another hotel closer to the highway on which I would travel; however, I remembered the superior customer service, comfortable rooms and drove back ALL THE WAY ACROSS TOWN (through busy traffic) to Best Western in Cary! And yes, the great customer service continued. Yasir remembered me and made sure that I was comfortable. Thanks again to Veronica, Fred, Monalynn, Howard, and Yasir, and Will- Superior Customer Service!

"Nice Room"

4
18/09/2016

I loved the layout of the room, but don't depend on being able to use the kitchen without cleaning the dishes first. The televisions were very nice and the furnishings were great. Friendly staff that is professional.

"The suites are the best"

4
15/09/2016

Back building have nice suites, recently remodeled. Beds are nice but a bit firm for me. Nice breakfast room also and staff was friendly. Will be much nicer once construction crews are not staying in back suites building as they are a bit noisy in the AM's and love to smoke on steps going into building. But overall, a nice hotel convenient to Raleigh.

"Much Better Than Expected"

5
12/09/2016

The AAA guide book gave only 2 stars so we were prepared for the worst. Was pleasantly surprised by how nice our room was. There was also a small exercise room and a swimming pool. The hotel is older but taken care of. The front desk staff was super helpful. For example, when we asked about a place for dinner they supplied us with a pre-printed sheet of non-chain restaurants. Also within walking distance of at least 3 decent places to eat. With breakfast included, we feel we got a good value for what we paid. Oh, and we had no problem with hot water, but there were not many guests.

"More than perfect hotel to stay"

5
11/09/2016

The suite was very clean , smells fresh , nice and roomy. Close to everything in cary , the moment i walked in , the front desk manager was very nice and helpful Breakfast was awesome. I recommend this hotel for super quality service , nice rooms and wonderful staff.

"I love this place!"

5
10/09/2016

This is a great hotel! The staff was very nice. It is in a great location. There was a Cookout and Waffle House in walking distance. The room was clean and spacious. I enjoyed my short stay here and would recommend this to anyone I know.

"No hot water"

2
28/08/2016

Decent room but since I do not shower at night I found out the hard way there was only cold water to shower in the morning. I checked out and was told the manager would contact me but after several attempts they just blew me off. Poorly run business.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear 2kool4school, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 919-481-1200.

"Started Great, Ended Poorly"

3
28/08/2016

When I first checked in, I had some heavy items to bring into my room. With no cart available, the front desk staff helped me carry them all into my room. Now this was excellent help and they asked me to write a review for them because of how thankful I was. And yes, they were helpful, helping me to carying them out the next day as well. However, as soon as I was in my room I found food in the fridge. On my second night I found ants in my bed. The next morning, a cricket in my bathroom and I discovered the shower leaked all over my clothes. I am not a squeamish person but these things all were just so out of place and shouldn't have happened. At this point, I feel that the front staff know house keeping is not great (maybe this is why there were easy clean tv remotes in the room) and were trying to make up for what could be a poor stay if the cleaning staff messed up. I booked on hotels.com and got $20 lower than the in house hotel rate. It was suggested to me by another stayer to book on the first floor because smoke was traveling up through the walls to the second floor from smoking rooms.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear DanceHerbalist, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 919-481-1200.

"Great service"

5
23/08/2016

great rooms, service, and breakfast. ive been staying at this location for 6 months and ive always been treated with the best service by Yasir, Fred, Monalynn, albert, deb,and Betty. Thank You guys! Great stay.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear 3030slim, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 919-481-1200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Guest service"

5
22/08/2016

Guest services Wil made my entire experience a smooth one. Tremendous amount of professionalism, and outstanding attitude. Great price, clean, quiet and safe. Will definitely make this hotel my choice

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear itsfaitaccompli, Thank you for doing a review on our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 919-481-1200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Good location. Excellent value"

4
21/08/2016

I enjoyed this hotel. It's close to Duke campus and I didn't have to spend an arm and a leg for a quality place. Make sure you ask ahead of time if the room has a Microwave and refrigerator, as some rooms don't have them. I found out the hard way and had an expensive pizza go to waste.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Shawna-Joy G, Thank you for completing a review on our property, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 919-481-1200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Bad breakfast hours"

3
16/08/2016

breakfast ends @ 9 on the weekday, for people on vacation, that is not good service.the employees are lazy if they can't keep breakfast open for that additional hour like they do for the weekend. employees are there to work, not just stand around behind the desk!

"Trip to Arlen"

4
14/08/2016

We had a problem with our reservation and using our Best Western points. I called Best Western rewards because some how I had two reservations. The attendant at the Rewards help and Yasir the attendant at the hotel took very good care of us. We were upgraded to a King suite and received 2,000 additional reward points. We were very happy and satisfied.

"TAC State Championships"

2
14/08/2016

I've stayed here before so it was a no brainer to come again. We got to check in early, it was very quick and off to our room. We walked into the room and there wasn't a fridge or microwave in the room. I went back to the front desk and was told they were all out of microwaves and fridges and didn't have any other rooms available. We were 1st on the list if one came available. Since my son is a vegetarian and has special dietary needs these 2 amenities are essential. Despite this HUGE issue, I will say that the staff was super nice and of course very apologetic.This was very disappointing and I'm not sure if I'll stay at this hotel again.

"A Very Memorable Stay"

5
07/08/2016

I would like to thank the staff at Best Western Plus in Cary, NC for making mine and my son's stay so very comfortable and enjoyable. The room was perfect and the beds was so soft giving us both a very good nights sleep. Wil at the front desk was especially helpful and so friendly . Thank you, thank you for such a great stay and I am looking forward to returning to stay in your hotel again.

"BW in Cary, NC"

4
05/08/2016

Nice clean hotel. Breakfast service was very good. Beds in room were very clean & comfortable. We stayed in a suite w/small kitchenette which was a little run down but functional. Bathroom was clean but door didn't close properly & toilet bowl was not secured/anchored properly.

"Long Term Stay in the Extended Stay Best Western"

4
05/08/2016

Managers were great and extremely helpful. After a month of living there, they gave me a care package to ask how I enjoyed my stay. Cleaning staff did a good job each day of maintaining the bed and bathroom. Breakfast quality is average and the fitness center is okay (only a bike, treadmill, and weights machine). Outdoor pool area is nice. Enough room for parking and lots of places to eat and shop in the nearby area. Location is great, you can get right onto Highway 1 in no time.

"Exelent service"

5
28/07/2016

Maricela Rojas, Mariano Meza, Naomi Artwothl, they did the best job i had ever see in my travels, congratulations for them.Everything is perfect and a feel so good with you, i can return any time just let me tell you you're great .

"Last minute booking"

5
24/07/2016

This hotel was awesome! They had friendly staff and were very accomadating. They also serve a hot breakfast which everyone loves and is affordable. The room were clean and had everything my boyfriend and I needed

"Clean and modern with a great staff."

4
21/07/2016

Had a reservation for Thursday but called to move it up to Tuesday. Will handled the change and was very professional. Had trouble with the keycard to get into the room. Took two trips back to the front desk and a visit from Yassir who was working the desk to get me in the room. The room was clean, comfortable and what I would expect of a BW Plus facility. The caulking on the bathtub was poorly done, but not a major concern. When I checked out, the young lady at the desk told me I'd receive my final bill from booking.com. I didn't use booking.com to book my room, as when I called to change the reservation, Will could not find any record of it. I went ahead and booked the room through Will and he matched the price I read to him from my booking.com confirmation.

"Locating the Best Western"

3
20/07/2016

The BW was very difficult to locate and get to. I would suggest that they get a much larger and better located sign. The room was fine, but I thought that the prices on soft drinks and snack were outrageous - about double what a vending machine would cost.

"Clean, Quiet, Comfortable and Pet Friendly!!"

5
10/07/2016

After 20 hours with no power at home and 97 degree weather due to storm we decided to book a hotel until power could be stored. Nothing available real close so we booked the Best Western/Cary Inn and we were not disappointed. Rooms were clean and beds were comfortable. AC stopped working so we were upgraded at no additional cost to a suite. Small kitchenette, sofa bed, table, chair, free WiFi, bedroom was in separate area, 2 TV's and free full breakfast next morning. Pets accepted. Front desk staff was able to provide a few menus. Deborah in the breakfast area did all the cleanup and setup. She is always polite and offered help to any guest that needed it.

"Decent for the price"

3
06/07/2016

For the price it is a decent hotel, however, I will spend a few more dollars for a nicer hotel next time. The room was clean, however the AC did not work, which is a pain in the middle of the summer. When attempting to contact the front desk by phone to let them know, I got no answer either night, after calling three times. Other than the AC and the lack of responsiveness from the front desk, it wasn't a bad stay. I would recommend this hotel if and only if you're on a budget.

"Clean, comfortable and pet friendly"

4
04/07/2016

My husband and I, with our chocolate lab stayed 4 nights while we visited our son and his wife in Cary. Suite was small but well equipped, clean and comfortable. Pet friendly part of hotel in a separate building from main lobby and breakfast area, which I thought was a good idea. Separate building had some covered parking. Staff were friendly, Cory, and lady serving breakfast. Housekeeper , Onega? Did a great job.

"Nice, Clean, Comfortable Stay"

5
26/06/2016

We really liked this hotel and found it to be very clean and comfortable. The staff was polite and we found nothing wrong with the room. We did not have breakfast but it seemed to offer quite a few options. We would stay here again.

"Best Western"

3
23/06/2016

Friendly staff, clean. No refrigerator in my room desk manager said that you have to request a room with one so diabetics be aware if you have insulin that needs to be keep cool. Don't wast your time with their breakfast they were out of orange juice and milk the fried eggs were cold like right out of a refrigerator. My last 6 hotels all had a refrigerator in the room standard. good wifi

"So Dirty It's Revolting"

1
21/06/2016

Had requested early check in when I made the reservation. Arrived around 20 minutes before 3pm to a very snotty response that - despite online availability and the parking lot giving the impression that capacity was low - there was apparently not ONE single room ready 20 minutes before check in. My room was dated, no natural sunlight, and overlooked the dumpster. Again surprising given the low capacity. Then I began to notice the dirt and grime. I have shoulder length blond highlighted hair. Found 3 separate short dark hairs throughout the shower and bathroom. The tub itself was gross and moldy throughout. There was trash in the butler sink. There were lost items (pens, kleenex, a business card) between the nightstand and the side of the bed. The luggage rack was covered in dust. The hallway carpet was dirty Sunday, Monday and Tuesday. It did not appear that it was ever vacuumed. There was a used q-tip by the pool. They came to scoop the dirt and leaves out of the pool around 2pm. Because people never use the pool before 2pm in the afternoon?!!! The worst part was that housekeeping broke into my room on two separate occasions. No knock. No announcement. Just walked straight in. Allegedly it happened on the first day because they messed up my reservation and had me checking out after only 1 night. Confirmed that I had late checkout (1pm) for the second day and housekeeping broke in AGAIN at EIGHT OCLOCK. In summary: every part of my reservation was not honored without 4 separate queries at the front desk. Staff were rude and unhelpful. The hotel AND rooms AND grounds were ***disgustingly*** dirty. Housekeeping will enter your room without notice. As a solo female traveller this is NOT ACCEPTABLE. I booked this hotel based on other peoples ratings. How on earth did I have the opposite (but provable with photographic evidence!) experience? Are those other reviews real??? I find that unbelievable.

"Best hotel in Cary, NC"

5
20/06/2016

Have stayed here numerous times. Always very satisfied. Employess are very helpful, breakfast is as much as you could expect. Rooms are very clean, beds are comfortable. Nothing bad to say. I'll be back there again next year.

"Great Place"

5
16/06/2016

Excellent facilities and staff. We have found this to be a clean facility and even when it was undergoing up dates, they seemed to stay on top of the neatness areas. I would recommend this Inn for those needing a place to stay in the Raleigh area.

"Best Western Plus is the Best!"

5
15/06/2016

I enjoyed my stay at the best western plus in Cary, NC. It is clean and neat. The staffs are very professional and kind. I love their waffle! Their breakfast is healthy with lot of choices of fruits. I definitely recommend this hotel.

"Nice vacation"

4
12/06/2016

I will say that we enjoyed our stay there. The check in was easy not Terribly friendly but very easy. The room was clean only down to the room was that the bathroom grout was dirty and loose. Beds were comfy and pool time was good. I enjoyed our stay here one major con I seen with this place was the lady who served breakfast in the morning was speaking loudly AT the people not TO the people. Almost yelling at people eating breakfast ... Very unprofessional and not personable.

BWPCGM, Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Trisha W, Thank you for reviewing our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 919-481-1200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Jeff"

5
09/06/2016

I have been staying here 2 days a week for almost 5 years. I have watched changes in staff, upgrades in remodeling and procedure changes and fluctuations that my company has brought to the motel, and have noticed one thing continually...they aim to please their patrons. I am very content to stay here and would be disappointed if my Co. chose another motel because of price. I would gladly pay the difference myself, if allowed to. I sleep very well here. I thoroughly enjoy the breakfast. I am fully rested when ready to return to work. Knowing the manager's work ethic and what she produces from her staff is refreshing to see in action each week. I give my best recommendation to the Best Western Plus in Cary, N.C. Thank you all for making my stay a pleasure.

"Great family hotel"

5
01/06/2016

Loved the suite and the breakfast and using the WiFi. It was very rainy during our stay but we were able to park in a covered area and that made checking in and out very convienient. Full size refrigerator and seperate TV room was a plus for us.

BWPCGM, Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Carolyn G, Thank you for reviewing our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 919-481-1200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"G"

4
27/05/2016

Great Hotel!! I Our family enjoys the breakfast especially! Such quality foods and choices. The hotel staff is very kind and make it a priority to be of assistant to make sure your stay is awesome. This makes us excited to return and tell others.

BWPCGM, Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Alexandria G, Thank you for reviewing our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 919-481-1200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"thanks"

5
26/05/2016

Yasir and cory were great rep for bw, and helping me out with places to eat. They help me tried to find and apt to live in. The best part was that boh of them was ready to help a person that is from out of town to get setted in cary.

BWPCGM, Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Manojnair17, Thank you for reviewing our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 919-481-1200. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Nice Clean Hotel"

4
24/05/2016

I stayed in Room 201 in May 2016 at this hotel. Check in was very pleasant. The room was clean and quiet. Continental Breakfast was included: all OK except for the pancake machine which cranked out paper thin oddly shaped "pancakes". Check out was very smooth.

"Very convient, good facility and pet friendly too!"

4
23/05/2016

Overall very good value for the money. Easy on and off the highway and very close to NC State where we were visiting. The lobby and outside grill/seating area are very nice. I can imagine families or companies renting out the outside grill area for parties. Plenty of parking, well lit gas station right next door. The hall way carpets could be a little cleaner, perhaps replaced, but otherwise the rooms were of good size, fairly quiet, good flat screen TVs, and clean bathrooms. And pet friendly is a big plus for us and out little dog, very nice.

"Wow!"

5
19/05/2016

Great customer service and reception! I purchased my room on an external travel website so I was a bit uncertain on the actual room and site quality, but just wow! The hotel is recently renovated and without asking, I ended up in a king suite that surpassed the size of my first rented college apartment! The location is nice- convenient to Walnut Street. I will say there is a bit of road noise, but nothing earplugs won't fix. Clean, spacious, comfortable beds, nice bathrooms, free water and snack- I would stay here again!

"Room ok; Breakfast terrible"

2
17/05/2016

We were guaranteed a nice breakfast per the ads. However, the hot oatmeal was not available. The container was unplugged. The waffle baker was broken. Guests had to use their hands to get bread for the toaster which was located across the cafeteria. Butter and jam were behind the toaster. The scrambled eggs were edible but the sausage was not cooked. No refrigerator in the room, TV remote was old and well used Sofa desperately needed to be replaced or at least have new springs

"Cary, NC Best Western"

3
11/05/2016

This property appears to be a remodeled older hotel. While clean and nicely appointed in its entry, the bathroom especially in our room was quite small and tight. Also, this location is quite difficult to spot upon arrival. It sits way at the back of the property it is on, behind several other buildings. That in itself is OK, but the signage directing to the hotel was not prominent and easy to miss since it was low to the ground and not of the typical BW logo seen across the country. The traffic pattern of the roads at the hotel are awkward to say the least. -- Quiet and reasonably comfortable however.

"Roomy Suite, comfortable bed but"

3
09/05/2016

The suite was nice and the beds comfortable. However, the room smelled of smoke. I am sensitive to the smell of cigarettes. The rest of my family did not notice. The suite was roomy and having the separate room for watching TV or changing was nice. For some reason I thought we would have a pull out couch, but it is just a love seat- so too small for sleeping.

"Needs an Update but Nice Staff"

3
04/05/2016

The rooms were a bit drab and in need of an update, but they were clean. The bathroom needed a better cleaning of the tub tiles and ceiling, but otherwise was OK. Thankfully the beds were comfortable and we had no trouble sleeping once we turned off the noisy air conditioner. The staff was very nice here and the location was convenient to downtown Raleigh at a more affordable price. The breakfast was good with something for everyone however they ran out of normal breakfast tea on Day 2 and my only choices were Earl Grey, Decaf, and some lemon flavored tea....whatever happened to good ole Lipton or Tetley? I was very surprised that the door to the breakfast room was closed promptly at 10am even though it was very crowded at the time....good thing I grabbed something for my daughter just in case.

"Clean, good size rooms and excellent value"

4
01/05/2016

My wife and I stayed for 4 nights in the king suite. The room is adequate in size with a full refrigerator, sink, dishwasher and seating area. The room was clean and a comfortable bed. This is excellent hotel for families needing a little extra room for children but also good for business travelers. The breakfast is ok, eggs could be better, as I believe they use the prepackaged eggs and just reheat, but overall it's good.

"Nice place but Power and Internet went out. No pots and pans in suite."

2
01/05/2016

Nice and comfortable. My room was not ready or available at first during check out. There were no pots, pans or utensils available in the suite. The power went for over 6 hours. Nice place but bad luck i guess.

"Bad ! Bad ! Bad !"

2
24/04/2016

Never experienced a hotel where the elevator lets you off with your luggage cart and the hallways to the left and/or right are either several steps up or down. Had to call assistance on checking in and checking out. Also, no luggage racks in room so had to leave luggage on top of a table or counter--quite ridiculous.

"Reviewing Best Western Hotels"

5
23/04/2016

I have found Best Western hotels to be the best value for the money paid. I belong to Best Western Rewards and get my share of free rooms. I have tried other hotels but come back to Best Western as they have a consistent quality level.

"Excellent Accomodations"

5
12/04/2016

The staff was friendly and most helpful. The lady that kept the room clean did a great job. The staff in the breakfast area did an excellent job also. Front desk folks were friendly and most helpful. This was our second stay at this particular Best Western. I would stay here a third time if the need arose.

"roomy, nice, clean"

5
11/04/2016

Stayed here to be close to the airport for early morning flight - convenient, clean, nice rooms, left car in parking lot while we were on trip - very helpful and kind staff. will stay there again next time we fly out. Great deal for the money.

"Dirty Rooms"

1
10/04/2016

Room was very dirty and sheets were not clean, and found a roach in room. Do Not stay Here! Told the front desk on call duty manger he could care less, but did give a refund. I believe the manger of the hotel knows its dirty and cutting corners to save a few bucks. But it has a negative outcome on the guest.

"Not Bad But Needs a Few Updates"

3
07/04/2016

Spent a week here in a kitchenette suite during December while on business. There were some pros and cons. Pros - pleasant and accommodating staff. Nice workout room. Nice breakfast area. Comfortable bed. Room was clean given its age. Cons - Furniture and appliances are dated and need replacing (note - not dirty - just old). Room was on the small side for a kitchenette suite - OK for one but had my wife/daughter been there it would have been cramped. Some rooms are right up against the interstate (this doesn't bother me personally but for others it might). Lighting in the room was bad. That might sound like nit-picking, but after a week the room just seemed really dim. Easy fix there. Overall a good stay. Best Western has built a pretty good rep for being in the 'high end' of the middle tier of hotels and this place was just a bit under the expectation. Again, not a bad stay, just needs some updates!

"Once You Get There, Your Stay is Great"

5
06/04/2016

The Best Western is located in a busy, high traffic area. The good news is there are a lot of restaurants around. The bad news is, the hotel is located down a small hill and it is easy to miss. We recommend turning in by the Jasmine Restaurant and following the round about. The other issue with traffic, is sometimes you need to make U turns to get into the hotel, so it is critical to be in the correct lane. We had a king room, which was spacious. Beds were comfortable. Breakfast was good, different hot food every day. Yes, the hotel is actually a split level, so with luggage it is essential to use the elevator. Only one luggage cart.

"Ok for what you pay"

3
05/04/2016

Positives Staff is awesome and very helpful. Location is exceptional Area is close to all your needs Negatives 2 buildings not attached. Had to walk in rain to breakfast as I was in the extended stay building Rooms are old and moldy smelling. Bring Lysol that did the trick

"Surprised"

3
01/04/2016

We were happy to see all the modern upgrades but were disappointed with the bathroom. The bathroom had been renovated except for the bathtub. With all these great improvements we don't understand why the owners took shortcuts in this area. The room was large and bed comfortable. Nice exercise room and business work area. The location is excellent. Close to I-40, shopping and restaurants.

"Staff was excellent!"

5
29/03/2016

I had my Bachelor party at your hotel, all my friends came down to help me celebrate. Yasir at the front desk made sure that all our rooms were together. He printed out directions to all the good clubs and bars that were worth going to. He definitely made our stay worth it. Breakfast in the morning hit the spot after going out the night before. Just a great place!

"Mediocre. .. Definitely budget hotel"

3
27/03/2016

Stayed for 7 nights. Staff was very nice and helpful. Warning.... there are a lot of stairs. Every level is broken up. Even if you take the elevator, there are still stairs. Housekeeping missed us once. Beds were comfortable. Pillows were small. Bought some for the stay. Bathroom sink/counters are nice and new. Tub is old. No microwave or fridge. Smells old despite more modern face-lift. A couple of restaurants nearby. Good freeway access. Breakfast was horrible. Probably won't stay there again. It was inexpensive.

"Rooms stink of stale cigarette smoke. Toilets have issues. Not impressed."

2
26/03/2016

Toilets back up when flushed, water rises first to the rim then flushes slowly. There is a funky stale old cigarette reek that permeates the room. The staff is friendly enough, morning staff especially so. The breakfast is weak and lacking. I paid more than the room was worth for sure. It is close to the PNC Arena, hence the PLUS in the name and the reason we stayed there. There is a Marriott located behind the BW - next time. Would not stay here again.

"Amazing staff!!"

5
19/03/2016

Thank you to Veronica & Lesa for making the checkin process with my pet a breeze. Seriously the best experience and customer service I have ever had from a hotel. Great clean rooms and a jacuzzi tub!!! The hotel is a bit of a maze but easy enough to find your room. Located in Cary NC about 5 min from Dave&Busters and in a very nice part of the town.

"A Nice Place to Stay When in Cary NC"

5
19/03/2016

When we travel to North Carolina to visit family we always choose the Best Western in Cary. The extended stay rooms give us more living space than other hotels and we are located close to Raleigh and other areas in the Research Triangle. The rooms are comfortable and clean and the staff very helpful and friendly.

"Great stay in Cary"

5
17/03/2016

This was a great, convenient hotel, located right off of the interstate, within minutes of the PNC Arena which was the reason for our stay. The room was extremely clean, and it had been recently updated. This would be a great place to stay for an extended period of time due to the fact that the room had a mid sized refrigerator, dishwasher and stove burners with a small sink. Not sure about the quality of the breakfast, due to the amount of people staying that night, we decided to find another place to eat. Great staff at the front desk, we will be staying here again!

"Nice location"

4
15/03/2016

The hotel is near two major shopping centers within 1 mile. AAA only gave 2 diamond rating. I feel like staying at a 3 diamond rated property. I stayed at room 210 and it was renovated. The buffet breakfast improved a lot since I stayed there a few months back. Everybody from front desk clerk, breakfast attendant and housekeeping all had a happy smile and made me feel welcome as a very important guest. Although the hotel is near a highway, but it was a quiet night sleep.

"Good place to sleep"

4
15/03/2016

Liked the king bed and the love seat. Didn't expect the microwave & fridge - so nice surprise. Staffers seemed very helpful - even when I had a wait a bit for the room to be readied. The staff had just had a huge guest departure and arrival - but they were still smiling and helpful.

"Awful"

1
14/03/2016

This place was terrible. We arrived to a domestic violence situation in the lobby. This should have been a sign. 2 rooms later we decided to eat the cost of the night and change hotels (they refused to refund us even though we only left our bags in the room while at a wake). The second rooms carpet was literally squishy from the water under the carpet and we were on the second floor. The first room was in the non smoking suite building. Obviously, it had been smoked in for a long time. Bathroom had mold. Room was filthy. I will never stay at a best western again (I thought the plus would make it ok - soooo nooooo).

"Breakfast"

3
09/03/2016

After working all night arrived at the hotel expecting a nice full breakfast as advertised on hotel site. Hours for breakfast are 6am to 9am. Saw gravy for bisquits and gravy and asked if more bisquits were coming out. Was told no but other food would be out in 10 minutes when cooked. There should be food available for people till 9am. If thats the case put a sign up saying no more food made after a certain time.

"Bad experience at hotel"

1
05/03/2016

When we got there the staff was nice. When we got ready to use the business center the computers would not work so the staff was very helpful and gave me an email to send the papers I needed to print to them downstairs so they could print it out for me. I appreciated it. When I first got to the room I noticed a plunger by the door. When I went in everything was clean and the bathroom was also and we used it and everything was fine. Later on that night we used the bathroom and it would not flush and almost ran over so I called the front desk. They sent someone to plunge the toilet and didn't offer to move us to another room or anything and he said I will leave the plunger here for you and if you have any further trouble let us know. So when we got up in the morning and used the bathroom it overflowed and would not flush. Also the housekeeping people kept knocking on the door checkout was not until 12 so don't know why they kept knocking on the door. So we left and when I told the lady at the front desk that the toilet overflowed she went back and told the manager on duty and she told her sorry she paid with Priceline nothing we can do. Didn't even come out and apologize or offer any type of compensation a free night stay or percentage off another stay nothing. I will not recommend this hotel to anyone if the manager on duty does not even care about the guest that have been inconvenience. The staff was very nice and willing to help but that put a lasting impression on me as far as not wanting to stay at a Best Western again.

"TAC Swim Meet"

4
03/03/2016

The staff was very friendly and attentive. My bed was so comfortable and I slept great! There was plenty of hot water for showers and having a mini fridge and microwave in the room made meals a snap with a vegetarian in the family. I can't say enough how convenient the location was and it made this a great meet for us.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Donna J, We love our swimmers! Glad to hear you had a comfy nights sleep! Yes we are down the street from the TAC where swimmers meet. Also are surrounded by plenty of shopping and places to eat. We hope to see you when the swimmers meet again!

"Great Place"

5
03/03/2016

For a moderately priced motel, the facilities, and staff are excellent. We are in Raleigh every other month and this is were we will stay during each visit. The facility is close to the places we visit while in the Raleigh area, the cost is reasonable and the staff have always been top notch.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear John C, Glad to hear we are your perfect location! Also glad to hear you enjoyed your stay. Thank you for your kinds words about the staff, we work hard to make sure our guests are safe and comfotable during their time with us. hopefully we see you again soon.

"Customer Service"

5
02/03/2016

We were looking for different hotels in the area to stay and we came across yours. It's in a perfect location next to everything. Shopping, food and things for the kids to do. Yasir at the front desk help us out with anything we needed. He found us restaurants and a great museum for the kids. It was a terrific stay. Thank you!

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Jordan H, So glad you chose to stay with us! I will be sure to show Yasir your review, I know he will be happy to hear he made your stay enjoyable. Hope to see you again soon!

"Great customer service."

5
02/03/2016

Yasir was quite a gentleman. He helped my wife bring her bags in and we were checked in very quickly. Just very nice. Nthe rooms were very nice. Beds were comfortable, which is saying a lot because my wife is usually never comfortable. Breakfast was great. I will definitely stay here again.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear David J, Thank you for your review, I will be sure to share your kind words with Yasir, he will be glad to hear all his hard work is recognized by our guests. Hope to see you again soon!

"Good location, very good value, all I needed"

4
29/02/2016

This review is given for my husband who needed accommodation to attend a nearby conference in Cary. "A comfortable stay at a pleasant hotel that provided everything I needed for a brief (2 night) business meeting. No problems encountered, helpful staff, usual good BW experience.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear SEUSAtraveler, Thank you for your review, glad to hear your husband enjoyed his stay with us. Hope to see you next trip!

"Ideal Hotel"

5
26/02/2016

Everything was great and professional. The front desk staff was friendly and knowledgeable about the area, the cleaning staff had everything sparkling and smelling great. Everything was in working order and clean. The wifi was fast. Great place to stay!

"Solid Value"

3
22/02/2016

The property is relatively old but it appears that the rooms have recently been renovated (the suite that I stayed in had fresh paint, carpet, TV's). Bed linens also appeared new and were very clean. The front desk staff was very congenial and helpful. My only complaint was that one of the TVs in my suite didn't work. Overall, I enjoyed my stay and would return, primarily because of the value.

"Overall Experience"

5
22/02/2016

On of the best hotel experiences in over 16 years of traveling for out of town/out of state swim meets! Very clean and comfortable room with full kitchen, and sitting area with TV, separated by a closed door from bedroom and bathroom. Larger than normal refrigerator, micro, toaster, coffee maker, plates, cups, glasses, utensils. A very nice bathroom, climate controlled heat/air via thermostat, extremely comfortable beds, pillows, and linens. Quietest room, EVER! Parking beneath building, well lit and secure entry, walk to hotel breakfast or restaurants, and very nice staff! Quality breakfast included, if desired. BEST DEAL for traveling to a sporting event with athletes, and/kids!

"Good location, very clean and comfortable"

4
18/02/2016

I was pleasantly surprised with this hotel. My room was spotless and the bed was super comfortable. I love the location with two restaurants located in front of the hotel. The asian restaurant was excellent!

"Very nice"

5
15/02/2016

Will stay here again. Staff is nice. Place Is very clean. I asked for extra pillows and got them quickly. Love the location. Everyone was friendly and that makes a big difference. Also at check in and check out, it was very fast and easy even though it was busy.

"Amazing Staff"

5
11/02/2016

It's rare to come across such dedicated and friendly customer service. The staff here works really well together and made me feel at home. Veronica has always helped me with my reservations and any issues I may come across which is rare. The room was clean and cozy and the breakfast is alway good and hot, I shall return!

"Always love staying here"

4
10/02/2016

We stay here almost every time we visit the triangle area .This is about 3-4 times a year. We are coming back to stay Valentines weekend again. Staff very nice. Great business center.The computers both work well. Extended stay building in the back very peaceful

"Great customer service."

5
06/02/2016

We found a really good deal online for a two night stay. They had a king suite with a 2 person jacuzzi tub. It was my bviyfriend's birthday and he was very excifted about the jacuzzi. Unfoirtunately, the room we checked into jacuzzi tub was broken. Yasir, who was working at the desk was very diligent and helped us right away. He moved is to a new suite and comp'd our room for the night. The customer service alone made this hotel worth the stay!

"Very Nice for the Price"

4
05/02/2016

Stayed here on New Years Eve because the price was cheaper than other nearby hotels and it was right off the highway. Booked a suite and was very surprised by how nice the room was for the price we paid. The bed was comfortable and the room was very clean. I would definitly stay here again

"good hotel"

4
30/01/2016

This hotel is located in quiet location near lots of food aminities. It has plenty of parking lots. Overall it is a good hotel. Worth the money. Breakfast is quiet decent. Front desk staffs are very polite and considerate.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Krishna, We appreciate your feedback. Yes we are in the perfect location near lots of restaurants and shopping, close to the airport and right off of the main highways. We strive to make sure our guests truly enjoy their time here with us and we hope you will think of us the next time you are in the Cary area.

"Shuttle driver."

5
23/01/2016

I drive for Holland and we are contracted to stay here and I've never heard a complaint yet from a single driver. Last week we had a full van heading back to work. Well, to make my point..I'd left my portfolio on the ground. Orlando (the shuttle driver) made a point of making an extra run just to retrieve it and get it back to me at the terminal. That is one heck of an employee!!! My job depends on that thing and he couldn't have been more gracious or helpful. Thank you Orlando, and to the whole staff. We love staying there.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Scott F, Thank you so much for your awesome review. We love our Holland drivers! I'm glad Orlando was able to get you your portfolio and I will make sure to award him for his efforts. I know we will see you again soon!

"nice"

4
19/01/2016

It was a nice hotel. The breakfast was ok. The machine made pancakes, the reheated bacon, and the packaged scrambled eggs were not too great. Everything else was good. Except for whatever in the room made my eyes red and puffy. They have cleared up not that I am home.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Christine, Thank you for your review. I'm sorry to hear about your allergies, I know that may have been uncomfortable and I wish you would have let the front desk staff know. I realize it's too late now, but for your next visit, if you call us a day before or the morning of your arrival, we can clean a room for you specially without using any chemicals that may have irritated your allergies. We are glad to hear that still you enjoyed your stay and hope to see you again soon!

"Clean, friendly, and a great place to stay"

5
14/01/2016

The lobby was warm and inviting, replete with a vending station stocked wth toiletries,soda and beer (available for purchase) and a complimentary coffee station. Our suite was spacious and clean. Beds were comfortable. The hotel provided many easily accessible smoker outposts outside of the hotel (for those who are still smokers). And the location is within walking distance of several stores and restaurants. We found the breakfast bar to be outstanding with a wide range of breakfast options, both hot and cold. Buffy and Yasir were professional, courteous, and friendly. We recommend this location.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Cambria P, Thank you so much for your awesome review. It's good to hear when our guests enjoyed their stay with us and glad we had everything you needed during your time with us. Please come back and see us soon!

"Great place to stay: updated, friendly staff, great location!"

5
11/01/2016

We stayed here while in NC for graduation. The staff was very accommodating and even let us use their common space to host a small celebration. Our interactions with Buffy, Yasir, and the wonderful lady (sorry didn't get her name!) who was in charge of their breakfast were great! The hotel is located less than five minutes away from a major retail area that includes Target and many restaurants as well as retail establishments. It is also right off the highway so you're ready to go!

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Anjabeen A, Thank you for taking the time to review the Best Western Plus in Cary. I will be sure to share your kind words with Yasir, Buffy and Deborah our breakfast attendant.

"Nice Hotel"

5
08/01/2016

Suite was roomy and comfortable. We were happy with our stay. Breakfast was good. Checked in with Buffy and Yasir and they were very friendly and helpful. Will come back to stay here when we are back in the area. My only recommendation is that you can see it was recently updated but the front lobby carpets could use a cleaning.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear rgroseclose, Thank you very much for your review. Thank you for the tip! we do have monthly carpert cleaning and have one scheduled soon! I will also let Yasir and Buffy know about your kind words. We hope to see you back again soon!

"breakfast buffet"

2
07/01/2016

i would not recommend staying here,breakfast bar terrible,the food was cold,the coffee had chunks in it,the creamer in the refrigerator was sour.no explanations were given for the above problems.no discount on the room was offered.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I want to assure you that we take this matter extremely serious and will conduct our own investigation internally. I can assure you we have never ever had this issue before and will do everything we can to get to the bottom of this. I have sent you a PM to get some details of the event. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 919-481-1200.

"Family Time Affordable"

4
03/01/2016

Buffy was very helpful correcting my reservation and room accommodations! Fred was very helpful making my reservation plans after they were missed up! They both went out of their way to make me and my family feel pleased with our stay!! The room was nice and breakfast was excellent!

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Cheryl c, Thank you for reviewing our hotel. Fred and Buffy will be excited to know you took the time to review us and give them kudos. So sorry about the confusion on your reservation but I am glad to know they were able to get it corrected for you. We hope to see you again.

"Very well kept-up motel"

4
03/01/2016

Old doesn't mean "Rundown " This place is super clean, fresh looking & well maintained. Nice rooms,& convenient to everything. Staff is friendly and helpful. It's a little tricky to get into but is well worth it!!! Mike

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Mike D, Thank you for your review. We have been at this location for quite sometime, but we have an awesome team that works hard to keep everything current and like you said super clean, fresh looking and well maintained. We also just completed renovations and upgrades. Thank you for noticing our hard work and we are glad you enjoyed you stay. Please come back and see us soon.

"Close by."

5
02/01/2016

Ourh home flooded Christmas eve and we have been staying here and Buffy and Yassir have been great in helping us in this rough time. It's close to both of my jobs and it's clean and the breakfast is good .

"Christmas Stay 2016"

4
30/12/2015

This hotel is very clean and has an excellent continental breakfast. My complaint is with the staff. I used gift cards to pay for one of my nights at the hotel and this became a big problem for some of the staff. It worked out thanks to another staff member who was concerned about my convenience and took control of the situation.

"Clean, Affordable"

4
30/12/2015

We stayed 3 nights while in town. This was our 2nd stay at this hotel. The room was clean, affordable, and the beds were very comfortable. It's a little difficult to find, even with GPS, but we would stay again. And, Fred was great! Lots of shopping nearby too.

"Outstanding"

5
27/12/2015

Ms. Buffy is such an amazingly professional. She made me feel wanted and made sure that everything was up to standard. She demonstrated the extraordinary character of a customer service representative and because of her I will be a repeat customer

"visiting great gran children"

5
17/12/2015

no complaints, great service, staff very helpfull, thanks Fred Will continue to go back to Best Western and we do recommend our friends to do the same There were many malls to go to, while we did not go sight seeing we did observe that there were many places to see or go to. Near by the hotel there were a lot of restaurants and many different types.

"Great Stay! Great Staff! "

5
15/12/2015

I've stayed twice this week while in town working at NC STATE, I commute and have stayed at many hotel in the Triangle.. both times here have been really nice. Yasir, Buffy and Veronica are all great at what they do. I felt welcomed, at home and like I could stay here anytime. The room was clean, beds really comfortable. I usually check out way before the established time, but I left at 12pm this time. I thoroughly enjoyed my stay! This may not be any of the ritzy, more elegant places, but quality service by down to earth and professional people who take care of you, beats elegance any day. Thanks for a great stay!

"Thanksgiving Visit"

5
15/12/2015

The place is awesome. It is surrounded and close to a lot of eatery or restaurant specially to a Grand Asian Market if you love Asian place. The hotel is clean, staff are nice and breakfast is fine. My room had no refrigerator but upon request, they brought one to our room. They have a table for internet user and tables to watch TV in the lobby.

"HB"

5
10/12/2015

Very clean. Nice staff. Yasir was very helpful. I got lost a lot and called him a dozen times and he got me everywhere I needed to be! Thanks for the great hospitality! I would highly recommend this hotel for anyone staying in the Cary/triangle area.

"Excellent staff"

5
07/12/2015

Hotel was great and staff was awesome. Yassir was especially amazing--friendly, knowledgable, and went above and beyond to help me out with some information about the area. Very relaxing stay which is what I wanted. Hotel was clean and well Maintained. I have stayed at hotels in the past and not had the type of friendly staff support I enjoyed here--everything you could ask for and more!

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear jbarrios5, Thank you for your kind words. Yassir will be happy to see his hard work has been recognized. I agree, the staff here is pretty great, we are always glad to hear when guests enjoy their time here with us. Please come visit us again!

"november trip 2015"

3
05/12/2015

Hotel was clean and staff was friendly. Was hard to access from one direction due to the concrete center line of the road plus the entrance from the road is basically hidden and difficult to find. Many food choices available at breakfast but seating is limited in breakfast room.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Allen G, Thank you for your review. Glad to hear you enjoyed your stay. I understand your frustion about the roads, The town of Cary is expanding rapidly and there is construction everywhere you turn. Unfortunately our hotel is not afflilated with this and we have no control over it. Now that you know your way around it should be easier, I hope this does not prevent you from visiting us in the future.

"Update in Progress & Square Pillows"

4
15/11/2015

The hotel is working on updating different parts of the room. The bathroom had a new sink area but not a new tub. Bed was nice....while the furniture hadn't be upgraded yet. Nothing wrong with staying at hotel; they just haven't upgraded everything yet.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear morganc105, Thank you for taking the time to write a review. It's true we are currently going thru renovations and are super excited about it. We are almost finished and look forward to seeing you in the future once everything is completed!

"Travel"

5
12/11/2015

Very nice place to stay, even while undergoing a remodel. Staff we dealt with were courteous and helpful. Clean room and facilities. We will stay here the next time we are needing a room in the Cary NC area.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear John C, Thank you so much for your kind words. Renovations are tough to go thru and we try are very best to make sure each guest is happy and comfortable during the upgrading process. It's good to hear our hard work and dedication is noticed and recognized. We hope to see you back in the future!

"Looked good until you look at the physical condition of the bathroom,"

3
10/11/2015

We should have realized right away based on the indifferent attitude of the staff at check in. But we really noticed that at checkout that we were not asked how our stay was. The room was clean but the bathroom ceiling had not been fixed since an apparent leak left open holes and stains around the fan. The person who put caulking around the tub gets first place for world's worst caulking job. Last but not least was a permanent yellow stain in the tub. Considering this was a BW Plus, I can only surmise the plus is not for maintenence.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Mish_the_Fish, Thank you for your review, we strive for excellence and encourage guests to communicate with us while they are here if they are experiencing any issues with their stay. It gives us a fair chance to make your stay great if you share with us right away any maintinence issues with the room. We are currently going thru renovations and are excited for the uprades. We hope you will give us another chance on your future visits to the area.

"Great hotel, Great Location"

5
10/11/2015

We were very pleased with our stay at the Best Western Plus Cary, NC in October 2015. We stayed in the suites building, which is separate from the main building, which wasn't a problem since they are only about 25 yards apart. The suite rooms are great for staying with children, as the bedroom is it's own room, so you can put the kids to bed, close the door and have the nice living area to hang out in. The breakfast was nothing special, but there was a nice selection and it's a great value included in the room fee. The room was clean and nicely decorated. We didn't have any problems, and the staff were always nice. We will stay again the next time we are in Raleigh, as the location is great for getting around town.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Meghan O, Thank you so much for your awesome review! We are glad to hear you enjoyed your stay here at the Best Western Plus Cary, NC. Families due enjoy the suites because like you said the bedroom door closes and is seperate from the living room area. We hope you will think of us the next time you are in the Cary, NC area.

"Best Western Cary Inn"

4
09/11/2015

Good hotel for the price that we paid. Big breakfast and nice rooms We were close to everything we needed in Raleigh being right off the highway. Nice eating places near by with very good food. The staff was very nice. I don't care for the pillows that Best Western uses in their hotels. They could do with an upgrade.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear MARY SUZANNE B, I loved reading your review, it makes me happy to know we were able to accommodate all of your needs and most importantly that you enjoyed your stay. Thank you for the feedback on the pillows, we are in the process of renovating and hopefully the next time we see you you, you can enjoy the many changes. Take Care!

"Nice Stay"

4
03/11/2015

Undergoing extensive renovations, so I am sure this hotel will be great in the future. Clean and well-appointed, with helpful staff. Close to several nice restaurants. Good breakfast available. Comfortable beds helped a lot.

"Very Pleasant hotel"

4
31/10/2015

We were here for a brief overnight stay. It was very nice: wonderful staff, clean room, and nice breakfast. There were a few renovations happening on the 2nd floor so it a was little dusty, but it never travelled into the room. The breakfast hit that sweet spot: not too much food, but more than just cereal and pancakes. Overall, I would definitely stay here again and recommend this to friends who travel through the area.

"Messed up reservations and lost item never found"

2
27/10/2015

I recently stayed here as a volunteer for a non-profit organization. The organization made the reservation and it should have been pre-paid. There was a mix up about this and i had to pay my own bill. The front desk staff was not too concerned or interested in looking up the original reservation. Then the room was really hot and i called the desk to ask about adjusting the temperature....he said there should be a button that said ac/heat on bottom of thermostat....there was not...i cracked the window and listened to highway noise while i tried to lower the temperature. It eventually lowered with thermostat but fan could not be controlled and it was uncomfortable to sleep until it cooled off. Then, due to my mistake, being in a hurry, I left a pair of jeans, with my extra car key, and some cash in the room. I am certain that i left them. I only had the pair of jeans i was wearing and the pair from the previous day with me. They were not in my car or suitcase so they were definitely in the room. I called repeatedly trying to locate this item...the car key in particular....it was a key fob and very expensive to replace. I called the day i checked out and housekeeping wasn't available to check with until next day....i called 5 or 6 times afterwards. Was told i would be called back one way or another and wasn't .....i expressed i didn't care about the cash....just the key. I never got an I am sorry until today when i was transferred to housekeeping. She did say she was sorry but they never found them. My point: They KNOW who cleaned the room. THEY have a problem...yes, it was my fault for leaving the items but i am sure that is common in the hotel business. The staff just had a general lack of concern for the customers and need customer service skills. I would not recommend this hotel or stay here again... Disappointed

"Dated and dirty"

2
26/10/2015

They are getting ready to start a renovation, but carpets and shower were really dirty. A good bit of mildew and pink stuff in shower. The bathroom floor in the corners were dirty. The carpets needed to be pulled and replaced.

"Great place to stay"

4
25/10/2015

This was our first experience with this hotel. We had a great experience upon arrival. We were greeted with superior customer service by Avon at the front desk and others. The breakfast was great as well,the best we have experienced in our travels. The breakfast attendant was very friendly and went out of his way to serve the hotel guests.

"There's more to a hotel than four walls"

3
24/10/2015

Normally I would give this place a 4 or even a 5 star review. It has very acceptable accommodations. The bed was comfortable and the room was clean. The location was near lots of food establishments. I would consider staying here again. The reason for the mediocre review: The rude service at the front desk. If I have a question about something, I don't appreciate a greeting of, "what?!" as if I'm imposing. I had an issue on a mistake THEY made on a bill. There was no, "I'm sorry this happened..." "Let me see what I can do." This person has no business being in a customer service position. So all of the hard work the other people do to clean and maintain is ruined by you.

"Suite well apportioned and comfortable"

4
23/10/2015

I am sold on suites now, as one person can be up reading with light or watching TV, while the other gets to sleep in the dark. Liked that there was a door between the 2 rooms. Suite was not much more expensive than a plain room! Rooms were large and comfortable. Fridge was a nice size with a real freezer. I cooked my own eggs in the morning on the burners (which were a bit crooked, but still worked), since I prefer my own food to any hotel breakfast a this level. The shower was wonderful - with a great shower head with a beautiful strong spray of hot water. The only possible downside for me is that is was an old building (though apparently remodeled) and I did my share of sneezing. Not sure if there was mold or mildew setting me off, as it was not visible to me in the room. All in all, it was a pleasant place to stay.

"My stay at BEst Western is always great!"

5
22/10/2015

I travel to the Cary NC area often for business and I have been very pleased with the attentiveness of the staff. One staff person, in particular (Avon) is always helpful and checks me in with a warm smile. During my most recent stay, I needed to add an additional night to my reservation and as soon as an opening was available she let me know and I was able to add the additional night. I was very grateful that she remembered my dilemma and went out of her way to help me with that situation.

"Room by outside entrance"

2
20/10/2015

Rewards member that has been using this hotel for years. We were given a room by a outside entrance. Asked to be moved to another room and were denied because the hotel was full. Asked if all other rooms had been checked into and was told that they were.......while people were checking in right in front of me so we weren't the last to check in. Very disappointed with the lack of service and accommodation. We were staying another night but may just check out tomorrow and drive tomorrow night. Room has no frig no microwave and was pretty sparse and very well worn. Looks like we need to go elsewhere next year.

"Wonderful hotel!"

5
19/10/2015

I highly recommend this hotel.. Avon, the desk clerk, provided excellent customer service. She really made us feel right at home during our stay.. the room was very clean and renovated. I liked the location of the hotel as well..it is not located in a busy area which I like.. I have finally found my Raleigh hotel!

"you can find a better place to stay"

2
14/10/2015

have some people working the desk who seemed to be working there. There was a car parked outside blocking the entrance way that stayed there all night. The trash outside where you check in was overflowing all night and the next morning while the person inside did zero. Mexicans constantly came in the side doors. The breakfast was not good and the milk was not milk. This place is behind some food place and hard to find.

"Great place to stay"

5
14/10/2015

Clean , comfortable and close to Hospitals an areas of interest. The staff is please tell and helpful and the breakfast was great. Is close to Dorton Arena and the football stadium. Close to Research Triangle and shopping mall.

"Not Quite Worth the Cost of Staying"

3
01/10/2015

When I spend nearly one hundred dollars for a room I hope to get more than a t.v. remote control. The room lacked a refrigerator (which I needed) and a microwave (which I wanted). Otherwise, the hotel was average to slightly above average. Difficult to find at night. I stayed on the second floor. Odd. Get off the elevator, walk ten steps, then step down three steps.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Sarah A Thank you for staying with us and for sharing feedback about your recent visit to our property. We are happy to hear that your stay was satisfactory and that you found value with your accommodations. We can completely understand how you must have felt that your needs were not met. We will work harder making sure all needs are met the next time you are in our area.

"Superb Hotel."

5
26/09/2015

This is a great hotel. Very clean. Great location. Wonderful staff. It makes you feel like your home away from home. This is the only hotel I consider when I travel to the Cary/Raleigh NC area. This hotel is always an amazing experience.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear L Menard0215, Thank you so much for your great review of our Best Western Plus. We are very pleased to hear you enjoyed your stay and the service provided. It's something our staff takes great pride in, so we appreciate the comments shared. Thank you once again and looking forward to your return visit

"distance"

4
25/09/2015

this hotel is comfortable and near to almost all the places we decided to visit. The staff are friendly, and the breakfast are very good. The room is comfortable and quiet. Surely i will recommend this hotel to my friends.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Marissa Thank you very much for your review of our Best Western Plus. I'm happy to know that your stay in our hotel was a great one and that our location met your needs. Thank you again and we hope you will visit us again when traveling back to the Cary Area.

"Great Stay"

5
24/09/2015

Great hotel! My room was very clean. The front desk gentleman, Fred, was very helpful with directions and places to eat. My kids loved the pool area. The hotel is located in a great area. I will definitely visit this hotel again.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Hotel Stay76, Thank you for choosing our Best Western Cary for your lodging needs while visiting the Cary area. We are happy to hear you had a great stay with us. Also, I would like to thank you for the complimentary words about our front desk member Fred and am happy to share your comments with my entire team. Thank you again and we look forward to seeing you in the near future.

"Rewards Point Guest Treated as second class citizen"

2
24/09/2015

I used reward points for this hotel. I was given one king when I reserved 2 doubles for 4 people. One person had to sleep on a pull out and could not get an extra pillow or blanket. They said they were out.

BWPCGM, Front Office Manager at BEST WESTERN PLUS Cary Inn - NC State, responded to this review
Dear Dolores P, Thank you for bringing these concerns to our attention. We apologize for the inconveniences you faced during your stay this is not up to our normal standards. We will share your feedback with our staff and make the necessary changes to ensure repeat instances of this nature do not happen again in the future. We hope you choose to stay with us again, so we can show you our true level of service.