Best Western Burnley North Oaks Hotel, Burnley

Colne Road, BB10 2LF, Burnley, Great Britain - Siehe auf einer Karte
Best Western Burnley North Oaks Hotel - Aussenansicht Das Best Western Burnley North Oaks Hotel ist ideal in Burnley Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das Best Western Burnley North Oaks Hotel, einst das Anwesen eines wohlhabenden Geschäftsmanns, wurde liebevoll restauriert und bietet heute das Flair einer längst vergangenen Epoche. Das imposante, fast acht Meter hohe Buntglasfenster im Eingangsbereich mit Lounge informiert über das Leben und Schaffen von Abraham Altham in Burnley und Umgebung. Das Restaurant und die Bar im „alten Haus“ bieten großartige Deckenverzierungen sowie eine Fensterfront, die einen dramatischen Effekt erzeugt. Das Hotel ist umgeben von einer traditionsreichen Parklandschaft mit schönem Terrassenblick auf Pendle Hill. Bitte beachten Sie, dass dieses Hotel zur Vorautorisierung bei der Anmeldung nur Kreditkarten akzeptiert.

Best Western

Burnley North Oaks Hotel




Vorteile des Hotels

  • Restaurant
  • Hallenbad
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
  • Dampfbad
  • Massage
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Bewertung unserer Kunden

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Certificate of Excellence 2015
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Reisen mit Freunden Reisen mit Freunden

"mini break"

cherry021, uk 27/11/2019

overall this hotel is satisfactory, reflecting 3 star rating, the bed was very small. king sized should be a hotel minimum, but our dog enjoyed his welcome treats. quite a good location. we did not use the pool so cant comment on that. overall clean and food nice, nothing fancy, hotel lacks atmosphere. very quiet. although there seemed to be some seminar taking place. ,

"nice hotel"

lturnbl, Glasgow, United Kingdom 25/11/2019

Fairly good breakfast which appears to be freshly cooked to order, fair selection available at breakfast, leisure facilities quite good. Did not have a drink in the bar but prices looked to be quite expensive.


Mrsjam83, Clitheroe, United Kingdom 23/11/2019

Visited today, had two treatments at the spa and used the pool facilities All staff were very helpful and polite. Did feel like we were at Hogwarts a few times with the number of staircases and corridors to go up and down to get to the treatment rooms then more stairs and corridors to get to the pool. Very clear signs on the walls though. Enjoyed the pool but I think some type of eucalyptus oil was in the hot tub which smelled lovely but gave me a rash, soon disappeared once I had rinsed off. Bar/reception staff very friendly and accommodating as was the chef.

"Ruby wedding anniversary"

User 20/11/2019

Lovely building great staircase. Lovely breakfast. Evening meal alot to be desired and housekeeping needs attention to detail. Lovely ladies at breakfast. Reception could do with some training in customer care

"Needs modernisation "

Cathmars1975, Great Harwood, United Kingdom 03/11/2019

Stayed here when attending a wedding. The entrance was grand but the hotel over all was dated. If it had been half the price I would have been ok but I think it is overpriced for the quality. The bedroom was clean and tidy but old fashioned. The room was far too hot even when we turned the radiator off. The next doors bathroom when the toilet was flushed shook our whole room! The carpets throughout are not good if you suffer from vertigo!! The breakfast however was nice, freshly cooked and hot with plenty of choice which redeemed the stay. Could not fault the very friendly staff either.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Cathmars1975, Thank you for your review of the hotel. The hotel is an old grand building and this is in equal measure internally too. It is a subjective opinion when it comes to what people feel with regards the hotel. We are lightly refurbishing a number of bedrooms, but any refurbishments works now and in the future are sympathetically considered to maintain the old style feeling of a bygone era. I do appreciate your comments regarding the team and the breakfast. Thank you again for your review of the hotel. Regards Ian Callaghan

"Great Spa and Swimming Pool"

User 01/11/2019

The hotel is very imposing from the outside and the décor is a little tired inside. However the staff are friendly and helpful. The swimming pool in particular is a great bonus and the spa offers excellent facilities. In an evening and morning it was great to be able to take advantage of these. I was visiting family so didn't try the food but the menu looked nice. Reception staff very helpful and resolved the couple of issues I had - very minor ones - quickly and efficiently. Would stay again - good vale.

"Lovely Visit"

EdgySouthport, Southport 29/10/2019

Enjoyed a one night stay over on a great deal. On arrival at the hotel it was obvious that there was a staff shortage as we were greeted by Stuart on the Reception Desk, who was also covering the bar and waiting on at dinner. Hats off to Stuart who coped admirably in his tasks! As check in was 3pm, by the time we checked out the Leisure Club, hoping for an afternoon swim, we were informed that due to the shortage of staff, the facility was closing at 5pm, not 9pm, as stated on the website. Other than that, our room was very clean..bigger than average with a king size bed, lovely bathroom and view overlooking the gardens. The restaurant was not in use, due to the low volume of guests (Sunday evening stopover), but Stuart informed us that we could dine in their if we chose. We dined in the bar area and the meals didn't disappoint. Breakfast too was fit for a king. Lots of choice and good food. All in all, a great place to stay. Thank you :-)

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear EdgySouthport, Thank you for your review of the hotel. I'm glad you found Stuart to be accommodating and met all of your expectations. Sunday's afternoon and evening's are usually pretty quiet in the hotel, and your comments regarding the restaurant not being operational merely re-enforce this. We staff appropriate to the occupancy levels. On the day in question, there were ten residents in the hotel. The leisure facility was having some remedial maintenance work carried out within the time that you were here. I'm pleased to read that you were happy with breakfast and the room. Thank you again for your feedback. Regards Ian Callaghan

"Nice "

Trrymlls, uk 28/10/2019

Stayed in this hotel fir a night . Check in was easy and staff friendly . I was given a room on the 3rd floor . Firstly I didn't see a lift but there might have been one . Finding the room was difficult , there's many staircases and the signs didn't help . Once inside the room it was well heated , in fact I had to open a window and turn the heating off . The room was clean spacious and had tea making equipment , My only disappointment was there was only one available electric socket and that was a double on the the opposite wall to the bed where the kettle was , so nowhere close to the bed to plug in a phone lap top etc . When returning after our night out , went into the bar , nice and friendly and relaxing , finding my way back to my room another adventure . Gad a good quiet comfortable nights sleep , didn't have breakfast , but got lost a couple of times finding reception to check out . I stayed in the hotel to watch a Burnley football match the hotel is in my option not walkable to the ground . But the hotel provided a local taxi which the fair was £4. On summing up a nice Traditional hotel . That if went the extra mile could be a great hotel . I'm undecided has to weather or not I would book again .

"Wedding guests"

User 28/10/2019

We stayed here overnight after attending a family wedding. The hotel itself is beautiful and our double room was very clean, perfectly comfortable and nice and quiet. We had everything we needed like tea/coffee, iron/ironing board, hairdryer etc. If you have mobility issues though, please check for accessible rooms as there are a lot of stairs, up and down to the rooms. The check in was effortless and all the staff we encountered were incredibly friendly and helpful. Breakfast was really nicely set out and absolutely delicious. We had the usual choices of cereals/granola, fruits, pastries, toast etc and then you chose something hot from the menu which was brought out very quickly. There was cooked breakfast choices, omlette, porridge or pancakes. I chose a full breakfast and it was really good. We had a beautiful view of the gardens while we ate. I would definitely recommend this hotel.

"Perfect wedding day at The Oaks"

MinnaRory, Accrington 27/10/2019

Amazing experience at this hotel. Everyone went out of their way at every step of our journey. The hotel was clean, tastefully decorated, the bridal suite is beautiful. Honestly we couldn't recommend highly enough. Food was amazing too x

"Very dated and shabby"

User 21/10/2019

The rooms were so outdated. Walking around the hotel , there was plaster falling off the walls, wallpaper all ripped. It looks like its fallen into disrepair. The room.itself was the bridal suite as it was our wedding night ( dont even get me started on the service for that)

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear emmabirtwistle1981, Thank you for your review of the hotel. I am sorry we didn't quite meet your expectations. Having read your review, I am a little puzzled as to where this plaster is that's falling off. We are repairing an outer wall near room 141 and 143 which has had the wallpaper removed and is being re-plastered due to some external water ingress. This area of the hotel is nowhere near the bridal suite. Having checked the bridal suite, I cannot see any plaster falling off the walls. Your review whilst not overly clear, is appreciated all the same. Kind Regards Ian Callaghan


User 13/10/2019

Worst place we have ever been no one to meet guests on arrival no wedding planning went on holiday the day before our wedding cleaning vacuuming stairs bride had to wait for her to finish no organisation at all guests didn't know where to go bar staff where charging different prices for the same drinks range from £9 to £12.40 and the food was disgusting the two small roast potatoes where rock hard skin and cold and raw I need a chainsaw to cut the chicken one teaspoon of gravy on the top the starter was pate it looked like dog poo and the cheesecake was laughable it was a bland blob of cream the manager reply was you must have a bad palette well so must all my 50 guests then we payed £55 a head it wasn't worth £3 a head my wife sister had money taken from her purse in her room the manager refunded it the is well over priced the service was crap waiters were very rude to some of my guests wouldn't let the sweet cart lady set up even though they had arranged for her to come at that time where told we couldn't have bridal suite as someone else's was in there Evan though we had paid for it in our package it was a total shambles for a lot of money I would recommend you avoid this place like the plague

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear chicjayne, Thank you for your review of the hotel. I am extremely saddened and disappointed at what you have wrote. To ensure that any future guests get both sides of the story, I will robustly defend the hotel as your words are at best harsh and at worst offensive. The sweet lady was two hours later than you had planned, and we were about to start the speeches when she did, so the team were right to make her aware of this, so that no interruptions would take place during the speeches. The loss of £10 from a room with no involvement from any of the team, was totally without prejudice that I, the manager of the hotel, gave £10 back to her as a goodwill gesture to ensure everyone remained happy. The vacuuming of the main stairs is a daily task, and the Bride did not have to wait because of the team member, but because we had some late arriving wedding guests for the civil ceremony, and the registrar had to use the toilet prior to the ceremony. Bar price charging, I cannot comment on specifically here, but generally, variances in prices will most likely be as a result of glass sizes for wines, and different beer orders. We are not in the business of over charging guests, and the accusation is strongly rebuffed. You had the honeymoon suite and was merely an allocation issue, which I resolved quite quickly and to your satisfaction, and I apologised in person to you for this, and I do again once again on this forum. The food is very subjective to the individual, and you have had three visits with us including your wedding, and you disliked the food every time. Despite requesting a meeting with you in advance of your wedding to discuss what options we could consider to deliver the food that meets your expectations, you failed to acknowledge my request. I personally tasted all dishes, which includes the different choices for each course, and I was more than satisfied with what the Head Chef was about to serve. The Head Chef produced extra portions so that we could quality control the food on the day. On two occasions on the day, you said directly to me, that "you have pulled this out of the bag" and then to read your review just really upsets me as a professional hotelier who went above and beyond to deliver an exceptional day for you both, especially given your issues regarding the food prior to the wedding. Your feedback whilst negative is appreciated, and I wish you both the very best on your new adventures as husband and wife. Kind Regards Ian Callaghan

"BEST it isn't !!!"

carolwT5914XW, Atherstone, United Kingdom 30/09/2019

Corridor by toilets stank of stale urine as did floor in bathroom and outside under the front porch. I shared a bedroom with daughter. Hotel was informed that the sofa bed would be used but we had to ask for bed linen. We then found a pair of boxer shorts at side of the bed. OMG The stained glass window is lovely but everywhere else looks sad & tired. At 7am Sun morning the toilets on ground floor were dirty, 4 glasses left in there frm night before. Doubt very much whether we will return

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear carolwT5914XW, Thank you for your review of the hotel. I am sorry to read that you had to endure the issues that you did. Upon investigation, it seems that a pipe had been damaged and was slowly leaking urine for a period of 24 hours. The toilets in question are near to a function room, and I suspect due to no activity in the function room for around five days, this will have made this issue worse. The hotel is quaint and old fashioned, and full of dark wood. We are sympathetically refurbishing areas of the hotel were it is needed. The boxer shorts are not what I would expect to see, and I do sincerely apologise for this. I have asked Housekeeping to look into this to establish the reasons for this find. We have systems in place were the room will be checked at least twice prior to releasing the room for new arrivals. We have a public area attendant who starts her shift at 7am, and one of the first tasks of the day is to clean the toilets, so unfortunately she wouldn't have had the time to clean them before you saw them. Thank you again for your feedback. Kind Regards Ian Callaghan

"Leisure time"

User 22/09/2019

Even though hotel listed, dark wood, lots of stairs which doesn't help if you are disabled. Requires some decor changes. Food was excellent, pool/gym were good I would stay there again. Staff in restrauant were very helpful n polite good customer service. Some of the staff on reception were good but may require more training in customer service.


User 16/09/2019

Visited for a mid-week overnight stay with my partner having been in the region to attend a family funeral. After a long and stressful day, it was particularly nice to experience really top notch service, especially from the young lady on reception. I believe her name was April. Extremely accommodating, polite and helpful. The room was extremely nice for the price. Would stay again.

"Best Western oaks hotel burnley, murder mystery night very disappointing"

User 16/09/2019

Hotel and room very nice had a really good night sleep, breakfast was good big portions, the murder mystery night what a let down the food was very small portions, sorted staffed so waiting a very very very long time to get a drink only a person behind the bar, disco finished at 12 I got told 1, they said they would do something nice for my sister's birthday she got nothing and I mentioned it to the staff the Saturday night, so Saturday was a let down Sunday was OK use the steam room etc, it was the first time doing a murder mystery night

"Brilliant Hotel"

MrGoodkattt, Ashby de la Zouch, United Kingdom 14/09/2019

I stayed here with a colleague recently whilst working nearby. I chose this hotel due to the location primarily. The hotel has plenty of easy parking and is easy to find. The rooms were spacious and clean and well equipped. All the staff were very friendly and the breakfast was superb.


User 12/09/2019

A large Hotel with good facilities i.e. Pool and Gym with Sauna and Steam Room. Breakfast room and food O.K. Some rooms are in need of overhaul and stairway carpets have seen better days. Our room had a disgusting Settee and bad carpet stains but otherwise good.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Dreamer594443, Thank you for your review of the hotel. We are in the midst of a refurbishment programme which focuses on some of your comments. I am pleased to read that you found the leisure club good. I would like to thank you for your constructive feedback. Kind Regards Ian Callaghan

"Excellent value. "

Zandra381, Rossendale, United Kingdom 07/09/2019

We stayed here as we were attending a wedding near by. Room excellent proportions, bit dated but the architecture is amazing. Leaded glass windows are stunning. I personally have difficulty with stairs, however for me personally one night was fine climbing them. The staff ( every single one of them) were so gracious and helpful. The english breakfast was huge, hot and very good. While some may moan it's a tired old dame, not me. I thought it was a truly unique experience of days long gone. While new hotels may have all the " Bells and Whistles" for me for a night or two a clean hotel with unbelievable architecture I will take any day. Thank you staff!

"Excellent value and excellent staff"

93D39, Worthing, United Kingdom 03/09/2019

I don't often write reviews but feel the hotel deserves the credit for its excellent staff, comfortable, clean room and decent food. From the moment I arrived at the hotel staff were cheerful and helpful. To be honest, there weren't many people rota'd on but this didn't mean anything was compromised, they moved from one role to another effortlessly. I honestly feel the service here was better than some of the 4 and 5 star hotels I've stayed at.

"Absolute Gem of a Hotel"

User 28/08/2019

Visited here with my husband for a quiet night away, checked in around 9pm and was greeted with a wonderfully professional smiley woman at reception she was called April, she took the time to show interest in our visit to Burnley, she answered our questions about things to do around burnley, bus routes etc to the best of her knowledge and she was just all round and absolute credit. When we came down for breakfast the day after which was delightful may I add, April served us again and despite it being 7am, she was still her wonderful bubbly professional self. Thankyou Oaks Hotel for a lovely break away and thankyou to April for making us feel so warm & welcome. We will definitely be back.

"A fantastic mini-break"

andreadempsey10, Manchester, United Kingdom 22/08/2019

Every care taken to make our stay perfect. Surroundings lovely and food delicious. Good location for getting to Forest of Bowland and the Yorkshire Dales. The hotel itself was once a mansion and can cater for all events. Good leisure facilities.

"A comfortable Hotel but a bit tired"

johnrH4841ER, Clevedon, United Kingdom 19/08/2019

Really nice hotel but evidence of a it being a bit tired. I cannot find anything to really complain about except that the piped musak at breakfast and diiner is innapropriate and intrusive. I guess it was chosen by one of the teenage restaurant staff. The bedrooms are a bit hot and the duvets are too heavy but that may be just me. I would not hesitate to stay there again, the staff are lovely and really helpful.

"The worst nights sleep at a hotel in ages"

ianholloway2011, Reading, United Kingdom 17/08/2019

Hotel room was OK, it looked a little tired and in need of renovation and a lick of paint. The bathroom looked very tired. I believe other rooms have been renovated looking at the pictures advertised but unfortunately I wasn't given one of them Spa facilities were good. Dinner was bland and boring, I did ask the bar man how the Chicken Jalfrezi was and was told it was good. When it arrived, the sauce had no flavour at all, and tasted like a cheap jar of sauce from a supermarket. I had the worst nights sleep in a hotel I think I've ever had, all I kept hearing from about 10 PM until around 12:30 AM/1 AM was constant doors slamming very loudly from other residents and I could hear them above my ear plugs which is completely unacceptable. The hotel really needs to look at their soundproofing. Breakfast was good with lots of choice and the staff were really friendly and helpful. Just disappointed by dinner and the noise.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear ianholloway2011, Thank you for your review of the hotel. I am sorry you had a less than pleasant stay with us. We do have a refurbishment under way and your room is scheduled to be refreshed within the next two weeks. I am happy to read that you found the leisure club and breakfast facilities to your liking. We will certainly look into your comments regarding sound proofing, however, what we also find a lot of, more so these days, are a minority who are less than respectful to fellow guests and ensure that everyone has to hear them. It is a source of frustration for those who are respectful. Thankfully, it is usually few and far between, but all the same, I can empathise with your comments. I am sorry you didn't find dinner to your liking. I can assure you that we source our ingredients from renowned suppliers who provide us with the highest quality products. Sometimes, it can be personal taste, but I have forwarded your comments regarding the Jalfrezi to the Head Chef for review. Thank you again for your review and constructive feedback. Regards Ian Callaghan

"excellent stay"

mhobso636886, Leeds, United Kingdom 11/08/2019

excellent comfy rooms great clean bathrooms comfy beds great selection of tea coffee and leisure club available. Breakfast was good quality cooked and self serve continental part. Plenty of selection Lovely towels and furnishings in the rooms

"Would not stay here again"

User 11/08/2019

I stayed for 1 night and I will not be staying again. I had a room for 2 adults and 1 child. The rooms were outdated, the pull out had a paper thin mattress and there was no bedding so I had to find my way back through the maze of a hotel to order extra bedding. The coffee in the room was for a decafetiere not instant so I had to go to reception AGAIN to get coffee. For the price I paid I expected a vegetarian option more than vege sausages or fruit. There was NO gluten free option and no warning for allergies. The food was massively overpriced and poorly cooked. The bacon was dry and everything else was watery or oily. My daughter had pancakes that were dry and service was poor. We had to wait for someone to take our order and wait again for sauces and again for cuttlery. My disabled partner would not be able to come as there is NO disabled access except a fire door which is locked at 9pm. He cannot get to the swimming pool or gym room and would not be able to see the architecture that they so pointedly brag about. I have stayed in many a hotel and would prefer Travelodge or Premier Inn over this place any day. I feel they have made the extremeties to look appealing without having the service and quality to follow

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Faybe_girl, Thank you for your review of the hotel. I am sorry you don't intend on staying with us again. To touch upon some of your comments, I can confirm that we don't lock any fire doors, as this is a contravention of fire regulations. Disabled access is a little trickier here due to the quirky layout of this old building, but in the case of the aforementioned fire door, we can make arrangements for someone to be present to open and close the door without leaving the door open and presenting a security risk. In some of our executive rooms, we have Nespresso machines, however, if instant coffee sachets is what you were after, there are some available at reception, and this guidance is given via our A to Z guide in all bedrooms. All of our menus advise on allergy information and to request advice from the team, who are able to provide documentation advising on suitability of dishes. There are a handful of rooms which are in the process of being refurbished, but the vast majority have been tastefully refurbished, but we always endeavour to be proactive to keep these rooms fresh. I am sorry we didn't quite meet your expectations, and your feedback is appreciated all the same. Regards Ian Callaghan

"Long weekend"

atail0r, Northampton, United Kingdom 07/08/2019

We had a family room with ample space.The hotel can do with redecoration, it's all a bit dated. The rooms were clean, receptionists were friendly. The breakfast was not much to talk about, bland and a bit burnt. Need some TLC

"weekend away"

User 05/08/2019

main building is mighty Victorian wealth and looks a bit shabby chic , though impressive but not as impressive as the stained glass window at the top of the grand stairs. Modern add on's have provided about 50 rooms spacious enough for a stay , with all the commodities you would expect in an hotel. Staff all very polite and very knowledgeable about the buildings history and the family who built it.. we stayed at the weekend when wedding receptions were being held, contrary to our initial reaction these did not impinge or interfere with our stay . recommend the naturally smoked kipper with a perfect poached egg for breakfast.

"Lavender ht not the best part of Best Western"

FrankTRaveller7, Grizebeck, United Kingdom 04/08/2019

The hotel is rambling and difficult for infirm and elderly guests. The staff need better training and help. We were told there were no lifts in the hotel because it was a listed building but there are ways and means to alleviate that problem if you have the will

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear FrankTRaveller7, Thank you for your feedback of the hotel. We always advise tour operators of the layout of the hotel and the slightly quirky nature of the building. In addition we do advise them of the lack of lifts. I'm not sure if this was conveyed to you at the time of you booking with them. There is always a will and a way, and being part of the hospitality industry, we will always endeavour to find solutions to difficult situations. One such solution is to use and we do use the fire evacuation chair as a means to assist guests up the long and winding stairs. It's not ideal, but with a distinct lack of ground floor rooms, thinking outside the box is a requirement here. I am sorry you could only rate us one star, but your feedback is invaluable all the same. Kind Regards Ian Callaghan

"To Late To Say Sorry"

User 02/08/2019

Thought I'd never say this but I'm Actually lost for words I'm absolutely SPEECHLESS!!!!!!!! Where to beginning Let me think Reception area is very dirty and and Very Disorganised And To bed Honest they have a attitude 3/10 Main stair case seating area bar area Main stair case dusty and dirty Bar area dusty and as funny small Seating area all wrong Bar area 4 Main stair case 3 Seating area 3 Maintenance around the hotel CowBoy Builder!!! Very poorly maintained 3 Rooms My room was Out dated Just like all the Rooms and the internet connection is poor all over hotel Room was Tidy Bed was made perfect Carpet was clean Sides was wiped Towels was fresh and over all 8 Restaurant and Food Restaurant area Was well spaced out Mostly Clean Service was Okay Took my order quick ish but had wait ages for food Once received food Wasn't very good at all Was dry and tasteless 4 Breakfast Service was Good plenty of waiting on staff Didn't have wait long for food Once came Got everything asked for and was good 7 Leisure Club Spark excellent Pool way to Hot Not enough towels To many staff not doin much 6 Massive improvement needed Yours Sincerely!

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Magnificent 666, Thank you for your feedback of the hotel. Your feedback appears to be both good and needing improvement. I agree that there is always room for improvement. I am heartened that you found lots of good aspects to your stay, and I certainly will take on board your feedback regarding the improvements you feel are required. The pool heating is regulated and set to the required settings, so I am a little concerned by your comments, and I will take this up with the Leisure club manager. We have a public area attendant who has not long recently started but with the dark wood, dust can quickly appear, and I do know she is on top of this on a daily basis. A lot of our rooms have been face lifted within the last couple of years, and the remaining handful of rooms are being refurbished internally, as we speak. I appreciate your robust and informative feedback. Kind Regards Ian Callaghan

"Wedding venue"

christinegN7438SP, Dartmouth, United Kingdom 02/08/2019

Second time iv visited the Oakes for a wedding the first was my brothers 25th anniversary renewal, and the second last fri 26th was for my nieces wedding, the hotel and grounds are fantastic the food was absolutely delicious, well done to all involved.


User 28/07/2019

Myself and my husband have just got married at the oaks and we couldnt fault it at all the wedding breakfast was outstanding and all the staff was really friendly Highly recommend it to anyone Excellent

"Noisy hotel"

User 28/07/2019

Building is beautiful, stayed in a family room which was ok. Terrible nights sleep due to drunk people having a domestic and doors slamming shut throughout the night-maybe look into improving soundproofing in the building

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Hi suziewild, Thank you for your feedback with regards your most recent stay with us. I am sorry that due to the actions of a minority of people who are not respectful to fellow guests, your stay was less than satisfactory. Our nights team complete very regular walk rounds to watch out for issues such as arguments which can disturb other guests. It's a difficult task, made harder when alcohol is involved and people are in high spirits or arguing. We do warn noisy guests, and continued problems can involve guests being asked to leave. I do appreciate your feedback and hopefully, this won't deter you from staying with us again in the future. Kind Regards Ian Callaghan

"The oaks Burnley best western"

User 21/07/2019

Oaks best western Burnley a very average stay poor Internet dirty rooms no movement on check in time tv didn't work wasn't enjoyable to say the least, visited many times before with better check in times and better rooms this may have decided future trips unfortunately

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Dan S, Thank you for your review of the hotel. I am sorry you didn't enjoy your experience this time around. The internet will log out of devices if unused for a small period of time, and merely requires re-logging back in. The cleanliness issues I am unaware of, but apologise all the same, that you had to experience this. We can't always offer better check in times due to varying factors and I would always advise to contact the hotel in advance of any stay to request specific check in/out times and specific rooms. Whilst we cannot always guarantee requests, if we know in advance, it does allow us the opportunity to try and fulfil were we can. Thanks again for your feedback. Kind Regards Ian Callaghan

"To Good To Bad"

User 19/07/2019

Where to begin When I arrived at The Hotel First impressions Was Cracking place amazing building and Well kept garden and car park spaces As soon as walked in The was breath taking But then my Good mood took a dive Cause as I went to the reception desk there was no one there at all to book me in I stood there for at least 10 mins Soon as the Asian reception lady came So didn't even apologise for keeping me waiting If honest her hole attitude stank and the way she was explaining things to me and Way was giving me directions to my room it was like I was Bein spoken to like a child So I began my way to my room and as Goin up main stair case Was lovely very clean and smelled clean But soon as made my way further to room things got worse I noticed a lot of maintenance that needed to be done or maintenance that as been done be if honest look like a Cowboy builder did the work So as i made way to room Hall way very. Tidy and again smelt clean and fresh and soon open my room doorU could smell it had been cleaned Smelled fresh and clean and carpet was spotless no dust about Fesh towels spotless bath and toilet and sink and floor Bed was made perfectly Only thing spot light was out over bed and shower was dripping Tryed turning it of wouldn't budge I thought it my drip it's self out So got to dinner time Waiting on staff very helpful and friendly Food other hand Not as good Gravy in jug was warm Steak was not cooked probably and basically food was poor Ask waiter can speak to manger Was told no manger in Ask speak to chef got told chef busy Got feeling fobbed of So ordered pizza Best pizza ever hard Thanks Enzos So back in room TV was to tiny to watch Couldn't spleen due to dripping shower So next day popped to leisure for swim and staff helpful ish Pool was dirty on edges and Towel I was given Looked like a towel for a baby So all and all Was okay stay but could been better Thanks

"Great afternoon at the spa"

User 14/07/2019

Could be a bit cleaner, but seen much worse places in Blackpool lol. Afternoon tea were perfect! Jacuzzi was way too warm, couldn't stay in for longer than a few minutes. Staff were helpful and very friendly.

"If you have to go to Burnley!!!"

annfusi, Watford, United Kingdom 26/06/2019

Nice hotel... A bit shabby.. light bulbs in the dining room need changing Lots of stairs up and then down for no particular reason Food good although waiting staff were unsure of what made up a set menu...Breakfast good and hot food served to the table which was nice Leisure centre good but pool rather small and hot Parking excellent plenty of space Hotel difficult to find ..sat Nav didn't know where it was!!! just look out for the signs. Burnley is a particularly horrible place dirty and scruffy But if you have to stay in Burnley then the oaks is a good bet

"Dirty/shabby spa"

User 15/06/2019

Booked a spa afternoon on Groupon and was very disappointed. The spa changing rooms were dirty, dust on the back of the toilet/shower doors and just generally shabby/in need of a good scrub. Didn't even bother getting changed and going in as it was so off putting. I see a previous comment on here about cleanliness. Perhaps worth aknowleding the feedback and getting someone with a fresh pair of eyes to point things out. Was a birthday present so really disappointing, just glad it was a deal on Groupon and didn't pay full price.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear chward1, Thank you for your review of the Leisure Club. I am sorry to see you had a less than pleasant experience within the club. I have forwarded your comments on to the Club Manager for review and I will be sitting down to discuss outcomes thereafter. Thanks again for the feedback. Kind Regards Ian

"Very nice stay"

Go60551750503, Cambridge, Massachusetts 03/06/2019

The staff were helpful, the rooms were spotlessly clean and the pool was great for the kids. There is little doubt that the hotel itself is a bit tired and could do with a refurb but on the whole a very enjoyable and peaceful stay.

"Nice hotel but a little tired"

Holidaymaker9, Lincolnshire 27/05/2019

We stayed here enroute to the lake District. Staff all very helpful on check in and in the bar. Our room was clean and tidy with everything included that we could need. We used the spa which was very clean and had a decent size swimming pool, sauna, steam room & two jacuzzis. We are at the hotel in the evening and had no complaints with the food but there was a party going on elsewhere in the hotel and the guests were very loud and the language used was not very acceptable, we could hear it in the dining room and it made it not a relaxing meal. Breakfast was plentiful and very nice. The hotel is a nice place but is looking a bit tired in the corridors and in the dining room, definitely could so with an upgrade in public areas. We did have a good stay though!

"Nice hotel"

Margarita S, United Kingdom 27/05/2019

All good, room was clean, amazing SPA, 2 jacuzzi, steam room, sauna and swimming pool, only food in restaurant was dissapointing, and waiting time unacceptable, great location. Rooms clean and comfortable beds, friendly staff. If I would return, so only for SPA facilities and will be having my dinner somewhere else.

"Afternoon tea and spa day"

DMMadden1971, Burnley, United Kingdom 27/05/2019

Bought my mum the afternoon tea and spa day for her birthday, spa is small with two jacuzzis, a sauna, a steam room and small swimming pool. We had a lovely afternoon using the facilities and then went into the restaurant for afternoon tea which was freshly made and plenty of food, it came with Prosecco but we don't like it so they were very accommodating and brought us a large jug of fresh orange juice. Would highly recommend my only complaint is that nothing is provided in the spa compared to other local ones where robes and towels are provided

"Afternoon tea and spa"

ozandang, Barrowford, United Kingdom 24/05/2019

Took out a groupon to get an afternoon tea and spa at this hotel. The spa itself is very good, with a small well heated pool, a small jacuzzi (3person) and large jacuzzi, large sauna and large steam room. Hardly anyone in so was really good so had a great couple of hours relaxing in a very nice spa indeed. Afterwards the afternoon tea could be had in various rooms or even outside on the terrace. Choice of wine and tea accompanied by a small selection of sandwiches and cakes and lovely scones cream and jam. all the staff were friendly and attentive and all in all a very nice relaxing afternoon for a great price, definitely doing it again.

"Excellent stay fab staff"

Lucyloo476, Preston, United Kingdom 20/05/2019

Recently stayed with my sister whilst visiting some family, hotel is set in wonderful grounds and is a very imposing building. We arrived and went down into the leisure club staff very friendly facilities clean and well kept. We then headed up to the room and came down to eat dinner in the evening we were served by a lovely girl I think she may have been a manager she made us feel so welcome and nothing was a problem, I asked what her name was at reception and a friendly lady told her name was April, she was very warm and approachable and also the lady on reception very welcoming, well done April and thankyou for making our stay so comfortable.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Lucyloo476, Thank you for your five star review of the hotel. It was a pleasure to read your feedback. April is one of the new members of the team, and it's pleasing to read she is making such a positive impact in such a small space of time. I'll be sure to pass your feedback on to her, and thank you once again. I am sure we will see you again soon. Kind Regards Ian Callaghan

"Understaffed and dirty"

Johvava, Leicester, United Kingdom 09/05/2019

Arrived on Tuesday after the bank holiday my colleagues were already there and had reported that the hotel was okay? As we drove in I had a feeling of doom. It's a funny one because the hotel has lots of character, and I loved the Chesterfield furniture. However, my room didn't feel clean, all the public areas need hoovering and a good dust. I opened the wardrobe and the blankets were thrown in the bottom obviously not cleaned or even folded from the previous guests. The bar is not properly manned and you have to hunt round to find staff willing to serve you. I visited the pool and ot was only after I entered the water I noticed the brown mark around the waterline. Nothing smells fresh or clean, the loo in my room was grim. I dont recommend the place it needs more staff to keep it working. The staff though were friendly.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Johvava, Thank you for your review of the hotel. I am very sorry that you felt the impending doom as you arrived at the hotel. The residents bar is manned when required, in between times, there is a sign located on the bar itself advising guests to contact reception and they will arrange for the bar person to attend. Due to low level demand up until around 5pm on weekdays, there is simply no requirement for full time manning. The cleanliness is something of a surprise to me, however, I have forwarded your feedback to the appropriate teams for their consideration. Thanks again for the feedback. Regards Ian Callaghan

"Wedding shambles"

User 06/05/2019

Attended a wedding on 4th may 2019 in the Archives, firstly the bar wasnt even properly stocked, no bitter only one lager or cider on. After the ceremony there where no bar staff on bar so I complained to reception, i was told they knew and someone would come but nobody did so we went to the upstairs bar which was nice and warm but they had no Malibu or disarronno the bar man then went wandering off to look for some so we where left stood waiting for 10 mins till he came back to be told there isn't any so my daughter ended up with a cheap and nasty rhubarb gin, why when you know you have 3 weddings on not have your bar stocked? We had a carvery for wedding breakfast which was just ok, beer was put on the table and waiters came round with wine but one of our party wanted a wine and was refused not very nice. The evening buffet was awful mini pizza, mini burgers and mini hot dogs, frozen pizza and frozen burgers the tinned hot dogs cut up to fit a bit of bread roll not nice at all, there was 2 doors open in the evening which made the evening reception room very chilly, a few people left because they where cold seems you cater for people who smoke and dont care about the older generation who need to be warm. I would not recommend this hotel for a wedding

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear aprillovesneil, Thank you for your review of the hotel. I think the word "shambles" is a little harsh, as the wedding went off extremely well, and we received generally high praise and most importantly, the Bride and Groom were happy. The evening buffet was chosen by the Bride and Groom. Catering for all tastes is one of the most difficult things to do, and I'm sorry your tastes were not met here. For clarity, we had 2 weddings on the day in question. The Bride and Groom were quite specific in their requirements for who had wine and/or bottled beer and to which amounts of each. I am aware of a table which was refused wine, and the Bride advised the table accordingly. I think your comment regarding guests who smoke to be wholly unfair, as we cannot police the movements of smokers throughout the entire evening, and maybe all that was required, was for you to ask them to close the doors, which I think is a civil request given the cold weather that weekend. The residents bar was stocked up, but due to the fact this bar is a small bar, it doesn't take too long for it to be depleted, particularly with 2 weddings in situ. Thanks for the feedback. Regards Ian Callaghan

"Average Stay lovely staff"

Straveler321, Clitheroe, United Kingdom 01/05/2019

Just Returned from a stay with my husband, hotel is very conveniently located close to amenities. Granted the hotel is old but is in need of modernisation, reception staff very friendly though. My husband I checked in late and headed to the bar for a drink and ended up having a bite to eat, food quite nice and service was quick. The girl who served us on the bar and restaurant really made the stay for us we found out her name was April she was so pleasent with all the customers and took the time to inform us of local bus routes to the best of her knowledge. She was very professional and so bubbly she is a real credit to your team. Thanks Oaks Hotel we will be returning.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Straveler321, Thank you for posting a review of the hotel. April is the newest member of the team, so it is pleasing to read that she is making an immediate impact. Good to see that you intend to return in the near future. Thanks again for your feedback. Kind Regards Ian Callaghan General Manager

"Another great night"

DeborahF812, Doncaster, United Kingdom 30/04/2019

Another great stay, we started by visiting the Spa and having a massage followed by Now that's what I call music evening with a 4 course meal, which was very enjoyable. Second stay and will go again. Staff all pleasant and helpful.

"lovely overnight stay"

Rosebud388, Shrewsbury, United Kingdom 29/04/2019

We stayed overnight at the Best Western as a friend was having her 70th birthday party here. We did not use the spa so cannot comment on this facility. The lady on the reception was very pleasant and our room was clean and comfortable. There are alot of steps, so i would not think suitable for wheel chair access as no lifts. the receptionist said this was because it was a listed building. Our meal and disco on the evening was very good, the staff managed very well as there were several parties of people in the room as well as a wedding in a separate room.Yes the bar staff were a bit slow but we were in no hurry. For breakfast next morning their was a good choice of menu and the full English was served to you, not self service, this was well cooked and hot. No complaints. The hotel is set in nice grounds but unfortunately the weather was not good so could not sit outside... ..

"Absolutely dreadful!"

User 27/04/2019

I luckily stayed here for just the 1 night, the quality of the food was very poor! I would of been better off going down to the local takeaway to get a cheeseburger. On my nights stay I got woken up in the early hours of the morning by a residents dog barking which was most annoying, on the morning of my breakfast I got seated and then i sat waiting for 20 minutes until someone came over and finally took my order.. then I sat waiting another 40 minutes until my breakfast finally arrived which was absolutely shocking! The only hot thing on my plate was the beans. I will certainly not be going back!

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Scottyrysh, I am sorry you found the hotel to be dreadful. It is not in keeping with the usual standards of the hotel. Please accept my sincere apologies and can assure you that the feedback has been passed on to the relevant departments. Thanks again for your review. Kind Regards Ian Callaghan General Manager

"Saturday spa and afternoon tea ☕ "

lf1801, Burnley, United Kingdom 14/04/2019

A friend and I came here yesterday for the Groupon offer (spa and afternoon tea) - we had booked this online because it was such a great price at 12.50 per person. The whole of the booking went through Groupon and not much detail about the day was on their website so I phoned the morning of our booking to check what we needed and any other information. After spending an hour trying to get through, a woman answered and let me know that towels and hairdryers are provided, and that we'd just need bathing suits. However I had to amend our afternoon tea to a later time - it isn't made clear when you book the Groupon that you can use the spa at any time of of the day and that the time you book is for the afternoon tea. We arrived and headed underground to the spa. We were handed keys and filled out a form but no towels - I assumed they would be in the lockers. We got to the changing rooms and they were adequate, but very dated and all of the floors were very wet. The spa itself was fine; two jacuzzis, a 15 metre pool, a sauna and steam room. It was busy when we first went in (1.30pm) but people left about half an hour after. Our highlights were how big the pool was and the 'hidden' jacuzzi around the corner of the pool - it was nice and private so me and my friend could catch up. The sauna was also spacious. When getting ready, we realised there was no towels anywhere. When I had asked an employee for a towel she told me there was none left! Two minutes later she came back in with two hand towels so I had to dry off with those. There was no plastic bags to store wet swimwear but there was a swimwear dryer which was very convenient. The afternoon tea was nice - selection of sandwiches and cakes with scones (all store bought). Service very good, even though they firgot our prosecco and most of the tables were wonky - we had a ripped up beer mat under one of the legs! What was strange was that wedding guests were walking in and our of the room we were dining in - if I was getting married I wouldn't want guests having to walk through a room where other people in normal clothing were eating. Overall we had a nice few hours there but whatever the full price of this is, we wouldn't pay it. Oaks Hotel need to provide more detailed information to Groupon about the experience and the whole site is in serious need of a makeover - it would be nice for the building to maintain its traditional decor but it needs a lick of paint and a good clean.

"Wedding guest"

User 08/04/2019

Where do I actually start, absolutely poor customer service the receptionist was so rude after having issues getting into my room all her answer was is your phone is deactivating the card when in actual fact after the 3rd time I got staff to come with me and was a fault with the door, disabled access well there ain't any to be told there are 3 small steps bearing in mind we had a wheelchair user, it's was actually 7 flights of stairs to what they class as ground floor no other entry was shown throughout our weekend of staying, waiting for a drink took 20plus minutes to find someone to serve us after going to the rude receptionist 3 plus times again, once getting served still took plus 10mins a drink as the bar attender had to keep leaving the bar for stock, no manger on site for me to even talk to was told I would have a manager on the Saturday but nothing once again when asked, on the only upside our 1 room out of 4 room we had was lovely and comfortable I personally wouldn't stay here again unless was my last option I definitely wouldn't recommend it either!


User 05/04/2019

Absolutely disgusting public hairs in the bathroom as in pictures below not the thing you want to see when you suffer from ocd and no staff to report it to after 10.30! Then the door on the hallway that doesn't open then to top it off waiting 30 minutes to be served a drink at the bar due to no staff and only been here an hour

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Paul321987, Thank you for your review of the hotel. I am sorry to read that you had some less than pleasant experiences with us. I do sincerely apologise for the pubic hairs, and clearly the housekeeping team failed you. I will be discussing this feedback with the Head Housekeeper, as I would find this unacceptable too. The doorway, although, there are a few security doors leading onto corridors, and they require the use of a key card which is obtained at reception if you are a resident to gain access. The team were on duty, but as there are very few people around at the time you entered the residents bar, there is a sign advising guests to contact reception who will contact the team member who is elsewhere in the hotel completing other duties. This way of working, changes once the business levels increase. Thanks again for your review. Ian Callaghan

"Great Venue and Staff"

Aamna28, Blackburn, United Kingdom 25/03/2019

I would like to give a mention to Tania, Tania is an absolute star, very helpful throughout my time at the hotel. She went the extra mile and even when the hotel was busy, she still always gave service with a smile. Tania is an asset to your company. Thank you for everything Tania.

"Really enjoyable stay"

nick271085, Chesterfield, United Kingdom 25/03/2019

We stayed here for a long weekend that we got on a wowcher deal. It has reasonable size pool with a sauna and two hot tubs. The hotel does have a spa treatments available, but they are booked externally, so worth looking into if you want any treatments. The best thing for us was that the hotel staff were really friendly, particularly the reception staff, who couldn't do enough for us. The food at this hotel was really good, it offers a cooked and continental breakfast in the morning, and has a restaurant in the evening. Our room was a good size, equipped with everything you'd expect in a modern hotel and had a decent en-suite. The only slight drawback was that It was tucked away somewhat through a labyrinth of corridors. I didn't see any wheelchair access at anytime, so would be worth confirming for any disabled visitors looking to book. Overall an enjoyable stay with good food, relaxation and friendly staff. Would recommended.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear nick271085, Thank you for your feedback of the hotel during your recent visit with us. Really pleasing to read that the team here was the best experience for you. The hotel is a labyrinth of corridors, and I will advise any future guests, to contact the hotel in advance to request specific requirements to allow us the opportunity to meet expectations. There are ramps that lead into the hotel and the banqueting suites. Unfortunately there is no lifts within the hotel, and due to the listed status, we are unable to increase accessibility here. I do greatly appreciate your review, and we look forward to seeing you again soon. Kind Regards Ian Callaghan

"Very Nice stay"

kenhue, Sunderland 24/03/2019

Booked in lat on saturday and was not happy with the room so they changed us straight away with no problems. All staff were helpful. The rooms are a bit dated but the beds and towels including the bathrooms were clean. Also we had the dog with us and could sit in the entrance hall and have a drink which was great. Breakfast fantastic all you could want for a day looking round the shops. If you are with an elderly person or someone who is disabled you must ask before arriving for a room near the entrance, we didn't and had a room at the back of the building some five sets of stairs away our fault.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear kenhue, Thank you for your review of the hotel. We are embarking on a mild make over of some of the bedrooms which are tired and were due for a change. I would advise any future guest who may have concerns about accessibility, to contact the hotel in advance and further information can then be provided. Thanks again for your feedback, and we hope to see you again very soon. Kind Regards Ian Callaghan

"Full of charm"

Itsheragain, Sutton in Ashfield, United Kingdom 24/03/2019

Very comfortable room and good food available from their in house restaurant - a big shout out to Ethan, who was attentive and welcoming throughout our meal. Break really good too. A very pleasant, cosy stay in all.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Itsheragain, Thank you for your five star review of the hotel. It was pleasing to read your review, and I am delighted that you recognised Ethan for his efforts. Thanks once again, and we look forward to welcoming you back in the very near future. Kind Regards Ian Callaghan

"Very rusty"

hajra111, London, United Kingdom 17/03/2019

Stayed here a few years ago with my sister before her wedding and had a good time so was expecting the same experience. However, the rooms were very small and the place definitely needs a renovation. The outside area is beautiful and so is the lobby but as you go up the stairs the hotel loses its value. The tap wasn't working, place is claustrophobic and looks like a prison upstairs. My husband is from London and I recommended this hotel to him as he was in Burnley for a few days. I felt embarrassed when we entered the room because of how rusty everything looked and hardly anything was working properly. Will definitely not be visiting again.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear hajra111, Thank you for your feedback of the hotel. The appearance of the hotel is subjective to the individual and won't appeal to everyone's tastes. I can't do much about the size of the rooms, however, I am of the opinion most if not all of our rooms are comparable with most other hotel chains, and actually, in some cases, we have some over sized rooms. We do have a proactive maintenance programme in place, so I am keen to understand what is was that was rusty. Please email me directly, [email protected] so that you could kindly provide me with further details. Kind Regards Ian Callaghan General Manager


iancityboy, Poulton Le Fylde, United Kingdom 17/03/2019

!!!!!!!Unfortunately the below was not in the executive rooms at all and was disappointed when entered the room (102). Maybe that was just ours I don't know but false advertising comes to mind! There's also a choice of stunning executive rooms located within the ‘old house' that offer luxury from a bygone era. With original features such as ornate ceilings, feature beds, impressive sash windows and private lounge area, complemented by high tech bathrooms that offer plenty of space, large baths, built in televisions and rain showers with mood lighting to complete the experience. There was nothing worth the upgrade for tbh and the description taken from the hotels website certainly does not do what we thought exec room was when we entered (102)!!!! Very disappointed.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear iancityboy, Thank you for your review of the hotel. I am sorry that we didn't meet your expectations. As the new General Manager for this hotel, I will be sure to clarify your comments with the actual reality so that there is no false advertising of any description. Thanks once again for your review. Kind Regards Ian Callaghan General Manager


bolton2013, Bolton, United Kingdom 17/03/2019

We spent last night at the Best Western Oaks hotel and we won't be returning unfortunately. The building is beautiful but I feel it is let down by Best Western. Admittedly, the room was cheap so we are not asking for amazing, however, I do expect it to be clean. The first room we were allocated was on the third floor. I went into the bathroom to find a brown stain on the toilet seat lid which I thought cannot be anything other than discolouration of the ceramic. However, it wiped off...There was also a brown stain on the actual seat and there were pubic hairs on the bathroom floor and also on the bed sheets. I took photos of these and sent them to the hotel at the request of the gent on reception (who was very helpful). He moved us to another room which had a sofa, so a slight upgrade. It was better but still not clean in the bathroom (hairs on the floor and a stained bath mat). At this point we were running out of time because we had a reservation at a local restaurant and had wasted time changing rooms. It's a fair walk up and down stairs to most rooms...We stayed in this room because the bed seemed clean. The bed was comfy. We had breakfast in the morning which was ok apart from rock hard bacon and tea served out of a coffee pot (already brewed) - very odd - usually you either make the tea up yourself or have it served to you but it's left to stew for you to pour out ready. The sausages were delicious! Obviously locally sourced - I was very surprised. Staff are nice but please sort out the cleaning of the rooms! This puts people off enough never to return.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear bolton2013, Thank you for your review of the hotel. I am sorry to read that your stay was less than pleasant. I can offer no reasons as to why you had to suffer cleanliness issues in two rooms. I have forwarded your feedback to the Head Housekeeper so she can look into this. We have high cleanliness guest scores, so your comments do concern me greatly. I'm glad you found our sausages were delicious. The restaurant has just had a light make over and we had to remove the coffee machine which will be installed once again shortly. Thanks once again for your review. Kind Regards Ian Callaghan General Manager

"Very disappointed"

victoriaingham, Clitheroe, United Kingdom 12/03/2019

I will start with the positive, al staff were pleasant and wanted to help as much as they could. My room (101) was beautiful. • no staff to serve and take orders for bar snacks following arrival - far too few staff for them to cope and serve customers effectively we had to ask for a member of staff to take our order three times • when bar snack order was placed I ordered tuna sandwich on brown with fries and when this was delivered to my room, I received beef onion and horseradish on white - I had no time to change the order and had to make do with what I received • I had booked a large table for the party night for my hen party only to wish I hadn't - it took 30 minutes for me to purchase a drink at the bar, 2 bar staff for the amount of people attending the party night wasn't nearly enough, they struggled throughout the night to serve in a timely fashion, if this weren't enough the ladies all had to work between them to gather cash together for drinks as the card machine wasn't working • the room was disgustingly over filled, attendees and staff could not walk between tables as they were too close together- goodness only knows what would have happened had there been a fire, I would imagine the evacuation would have been chaos • there were no bread rolls on our table, when we requested some we were told that there were none left in the kitchen • by far the worst and last straw was breakfast, there wasn't enough seats for us on the restaurant and we were asked to sit in the bar, the member of staff who served us was lovely and we didn't want to complain so we did, only to go in and get some toast and find that we had put mouldy bread through the toaster, if this wasn't bad enough, three of us had ordered the vegetarian breakfast, we were approached by another waitress who told us there were no vegetarian sausages and we adjusted our orders accordingly, only for one of us to receive a breakfast with black pudding on the plate

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear victoriaingham, Thank you for your review of the hotel in relation to your recent visit to us. In answer to some of your comments, I can confirm that the ABBA event could have been sold twice it was that popular. The numbers for the evening totalled 119, which for a room that can hold 250 is quite small, so we were very mindful of capacity management. The problem only arises when groups book large numbers and round tables then don't always become a viable option, and this was the case on the evening. I was personally there on the evening and I thought the whole evening went very well, and the atmosphere was very good, especially when the act came on. There are two till terminals for the function room bar, and it is usually the case that two bar staff are operating the bar. The PDQ issue which I was not aware of, will have affected payment transactions and therefore service efficiencies, so I do apologise for this, and will get to the bottom of what happened. Bread Rolls were only given to those who pre ordered soup, so we didn't cater for 119. This is a normal standard of function service, however, I will take your feedback on board, as you clearly are of the opinion, that bread rolls should have been provided for everyone. The function room has five fire exits, so as General Manager of the hotel, I would not knowingly put my team or guests at risk just to maximise profits. Breakfast at weekends at the hotel, is like most other hotels at weekends, when there is always a bottleneck for tables, due mainly in part to guests coming down at very similar times. To manage this, we set up tables outside of the usual restaurant and advise guests who are waiting if they would like to dine in an alternative venue to the restaurant. Staffing levels were more than adequate on the night, but due to late running parties for the function, left us having to operate bars upstairs for longer than was necessary, so was unable to allocate staffing appropriately until all guests had arrived. I apologise for the mouldy bread, which is slightly baffling as all bread is date labelled once opened, and there is a strict process for managing this back of house. Added to that, the bread is not kept here long enough to go mouldy, so I am really quite surprised by your comments, all that said, I will be discussing your feedback with the supplier to check for quality control. Thank you once again for your constructive feedback. Regards Ian Callaghan General Manager

"Wowcher deal"

Emma W, Crewe, England, United Kingdom 10/03/2019

Stayed one night as part of a wowcher deal that included cream tea, evening meal and late check out. Hotel were very accommodating as let us move the original booked date sue to illness. Checked in early too and had cream tea which was very nice. Found room only to find we were in a suite- room was a good size and very comfy. Evening meal was standard, glad it was on a deal as wouldn't of paid full price. Only issue was there was a function on and people coming back to other rooms were very noisy, shouting/ slamming doors till about 4.30am !! Would stay again but probably would check if a function on

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Emma W, Thank you for your review of the hotel. The hotel has functions on most weekends, and it's only occasionally that we can encounter noise from a disrespectful minority of people. We actively try to manage noise during the night to mitigate the risk of guests becoming boisterous after a function or a night out away from the hotel. Thank you once again for your review, and we hope to see you again soon. Kind Regards Ian Callaghan General Manager

"Nice Hotel"

bobparr256, Bolton, United Kingdom 10/03/2019

Me and my partner visited this hotel for an overnight stay. The Spa wasn't too bad but Jacuzzi aren't that big to fit many people in. The bar was nice but during the day we was waiting upto five minutes to get served as there wasn't staff always behind the bar. During the evening the restaurant was ok but with a function on so all the guests arriving for this has to transit through the middle of the restaurant meaning it was a bit uncomfortable for ourselves with people walking past us whilst we were eating. The food was average at best for the prices.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear bobparr256, Thank you for your review of the hotel. I am sorry that some aspects of your stay were not as they should have been. With a function on, particularly during the evening and in early spring, there is no real alternative. I can empathise with you here, and as the new General Manager, I am looking at ways to address this. There is an exit to the Conference and Banqueting suites at the back of the hotel, which appears under utilised and maybe this is something I could explore. The residents bar is not always manned due to low levels of demand at certain parts of the day, so we allocate staffing to other areas in such situations, but again, five minutes is quite a while to wait and for that, I sincerely apologise for this. Kind Regards Ian Callaghan General Manager

"Beautiful hotel and amazing staff"

amyjkhodgkinson, Bolton, United Kingdom 09/03/2019

I went with my boyfriend for a relaxing weekend and it all ran so smoothly! Check in was super quick and the lady behind the desk was very helpful in informing us about breakfast and the bar and leisure facilities etc. The bed was stunning we had the most amazing sleep! Breakfast was lovely as well, the continental buffet had a good selection of foods while the hot breakfast came in good time and the service by the staff was next to none. I would highly recommend this hotel mainly for the care and extra mile the staff go for the guests, I felt so welcomed and comfortable.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear amyjhodgkinson, Thank you for your five star review of the hotel. It was a pleasure to read your review, and I'm sure, we will see you and your boyfriend again very soon. Kind Regards Ian Callaghan General Manager

"Lovely, helpful staff"

magwat, London, United Kingdom 05/03/2019

I found the reception staff extremely helpful and pleasant. My room was very good value, Very spacious. Plus there is the use of the spa included. Yes, it is a rabbit warren that takes some time to find your way around and I think management could use some imagination to signpost more effectively so that there are fewer stairs to negotiate with luggage etc. But overall very grateful for relaxed time spent at the hotel.

OakshotelBurnley, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear magwat, Thank you for posting a five star review of the hotel. I'm happy to read you had a relaxing stay with us. The sign posting is a little confusing at first, but it does become easier once you walk around the hotel. The lack of lift certainly makes it more harder for someone to get their bearings initially, but due to the listed status, this prevents us from doing this. Thanks again for your review, and we look forward to welcoming you back in the near future. Kind Regards Ian Callaghan General Manager

"more staff needed"

Sunshine247_13, Oldham, Lancashire, England 04/03/2019

We went on a living social weekend deal which included overnight stay, breakfast, cream tea, 2 course dinner and access to spa facilities. The actual hotel is dated and in need of sprucing up a bit. To get to our room was like going through a rabbit warren of corridors and various stairs going up and down. We arrived on the Saturday and had our cream tea (scone with cream and jam and tea & coffee) this was very nice but we did have to wait for it. We then tried out the spa facilities which were lovely, small pool, steam room, sauna, 2 Jacuzzi's. All this was very nice and relaxing. Our evening meal that was served in the restaurant was odd to say the least. The food was lovely but there was no atmosphere (no music, only 9 tables with 2 occupied) This was at 7.30pm so would have expected it to be a little busier. The waitress Alice was amazing and really friendly, when we arrived earlier she was serving at the bar, she served our cream tea, she was doing room service, waiting tables. Breakfast the next morning was lovely and guess what Alice was serving at breakfast, we did notice afew more staff on the Sunday but the hotel needs more staff, one person cannot do everything.

"The Rabbit Warren"

User 27/02/2019

Whilst the Hotel has numerous ways to getting around the building, staff are friendly and accommodating and the price is great value for money. Upon arrival and departure a lovely lady Malea the receptionist made the experience both welcoming and informative. for my first trip so far north in 55 years, i will most definitely be going back.

"Unsuitable for people who struggle with stairs and in need of updating."

Carolyn W, Southampton, United Kingdom 21/02/2019

It is cheap hotel but the quality is not good The seats in the dining room had lost all their padding so you end up sitting on the wooden frames - most uncomfortable. Also the place is not at all suitable for anyone who cannot go up and down lots of stairs (or if you are carrying heavy luggage) as you have to go up and down lots of stairs to get to the guest rooms even though it is not a high building.


kylie2010, kylie2010 10/02/2019

So many pros and cons for this hotel. We booked an offer though Wowcher, it include a nights stay with cream tea on arrival, 2 course evening meal and breakfast next day. Firstly we got there for 2pm checked in and asked for out cream tea straight away as I was hungry and wanted to go use the lesuire club. The scone and cup of tea took 45 mins and 3 trips to reception to find out where it was. The evening meal was another wait took around 45 mins again and we had to sit upstairs in the hall/ lounge area as the bar was full and the restaurant was closed for renovations. The next day we went to breakfast at 9.30am and didn't get our breakfast till 10.15am as there was only 2 waitresses on and the room was full. The hotel could be so much better if there was more staff on to stop all the waiting times. The staff they have our friendly and helpful but they are so run off their feet. The room was very dated, and the sofa in the room has a ripped arm but the bed was so comfy and the curtains great blackout. The room next door had kids and they was constantly banging and slamming doors which wasn't great when u go away to get away from kids. All in all we both said it's definitely not a 4 star because of those lil things it's definitely more of a 3 star hotel.

OaksGeneralManager, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear kylie2010, Thank you for your review of the hotel. The venue is extremely busy at times, and with the added complexity of the restaurant being closed for refurbishment works, this can have an effect on our usually high standards of service. The upstairs lounge area is not an ideal area for dining, and is something we are looking at whilst the restaurant remains offline. The breakfast service can be affected by the amount of guests dining at once. As your comments suggest, the restaurant was full, and as we operate a freshly cooked to order breakfast, there will be pressures on the team from time to time when guests all choose to dine at similar times. I am happy you found the room satisfactory, and also that you found the team friendly. Just for clarity, this hotel is a 3 star hotel, and whilst that is not meant to sound as an excuse for the perceived low level of service you received, I think it important to clarify the star rating. Thank you again for your review. Kind Regards Ian Callaghan

"Good but could have been better "

bitonastick, Manchester, United Kingdom 08/02/2019

I am very late in this review as it was last year. Booked for my partners birthday, paid for flowers in the room on arrival. Asked at checking if they would be there and was told oh ugh sorry they have been delayed. I promoted this and I would have expected to be told. Had to pretend room wasn't ready until they arrived. Just thought it was a bit unprofessional. You get what you pay for, it's lovely but a bit tired, it's pretty cheap though. Waited 15 mins to be served in the bar as there was nobody to serve us (while we waited for flowers to come to our room) just needs these little things ironing out

"20th Anniversary Party"

amyvic86, Burnley, United Kingdom 30/01/2019

I booked The Oaks on behalf of the company I work for, for a 20th Anniversary celebration. We hired a room for the event and did also book some hotel rooms for some guests. Our main contact was Angelique. She helped us book the venue, answered all our questions and was only a phone call or email away. She remained patient with us when asked numerous questions and helped us to set up our event with ease, including room set up, pre-drinks in a diiferent room and allowing the band to set up. On the day of the event, we were allowed to go over to the room during the day to drop off some gifts, table plan etc. We were introduced to Vicky, who would be looking after us in the evening. She was just as lovely and helpful. The event went by without any problems. Both rooms looked amazing, nothing was too much trouble and the food was great. I wouldn't hesitate to recommend The Oaks for a similar event.

OaksGeneralManager, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Amy R, Thank you for your five star review of the hotel. It is very pleasing to read your comments and I will be sure to pass your feedback on to Vicky and Angelique. Thanks again for the review, and we hope to see you again soon. Kind Regards Ian Callaghan

"Winter stay"

Departure42855030131, Lancashire, United Kingdom 20/01/2019

Excellent overnight stay at The Oaks, slept well and breakfast was perfect. Ordered a packed lunch to go which was fresh and delicious. A bit of a walk through a maze of corridors and stairs but all very pleasant atay

OaksGeneralManager, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Departure42855030131, Thank you for awarding us the full five star rating based on your last stay with us. As the new General Manager for this hotel I can certainly empathise with your comments regarding the maze of corridors, which for a charming hotel like this, I actually don't mind getting a bit lost. Once again, thank you for your review, and we look forward to welcoming you back in the very near future. Kind Regards Ian Callaghan

"Not the best place to stay"

Steven D, Preston, United Kingdom 15/01/2019

Booked 2 nights in a suite for an 80th birthday party (party not at this hotel) Checked in and told to go up stairs and turn right - this we did and followed the signs - 50 stairs up and down and many left and right turns later we found the room!!!!! There was no where to but cases apart from on bed or floor, light in bathroom over mirror was not working (we asked for this to be fixed and are still waiting) Room was on ground floor at the furthest point in the hotel from reception but we're not told how far away it was Room was pleasant but the bathroom left a lot to be desired - Mold, rust, and some things I can not name...... We did stay the 2 nights and on departure asked to speek to the duty manager to raise your concerns but he was "not in yet!" We showed the receptionist the photos we took and her reply was Errrr We tried many time to speek over the next few days to the manager but he was always not in or busy Finally I wrote to lavender inn and sent the photos and it was only after the that he email us and offered a refund Again it took several phone calls and emails to get that So not the best place to stay and will not be staying again!!!!

OaksGeneralManager, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Steven D, Thank you for your review. I can see that your stay did not meet your expectations. I note that you stayed with us in October. I only started in December 2018, but I certainly will be using your feedback regarding the maintenance and cleanliness. As for the layout, the building is an old house which is over a century old, and yes, the hotel is without a lift due to the listed status. All that said, I can imagine for some guests, the walk to the room can be a little annoying. I always advise guests to contact the hotel in advance if they have any specific requests, so that we are given the chance to meet and exceed expectations. Thank you once again for your review. Kind Regards Ian Callaghan

"Decent hotel for a quick stay "

bazmandross, Eastbourne, United Kingdom 13/01/2019

For a cheap night's stay this hotel was ideal. Just outside town so easy to get into Burnley. Hotel Had a old listed building. So if you have mobility issues this might not be the place for you . Hotel was clean a good sized room and staff were efficient. I would use again

OaksGeneralManager, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear bazmandross, Thank you for your review of the hotel. The hotel is minutes away from Burnley and within easy commute. It is an old listed building and there are no lifts within it. Anyone who has concerns regarding accessibility are advised to simply contact the hotel. Very pleased to read that you would use us again, and I'd like to thank you again for your feedback. Kind Regards Ian Callaghan

"Friends 30th birthday"

139alanah, Easby, United Kingdom 06/01/2019

Great and easy location to find, hotel a little dated but has everything you need. The staff on arrival where fantastic, they made me a G&T while I waited for my friends and also lent me a charger for the duration of my stay as I had forgot mine. Nothing was to much trouble. Thanks

OaksGeneralManager, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear 139alanah, Thank you for your feedback regarding your recent stay with us. Really great to read that you found the team were fantastic. The hotel is oldy worldy, but is befitting of the grand nature of the old building. We do have a proactive approach to maintenance, but are very sympathetic to the surroundings. We are currently undertaking some refurbishment work to our Quills Restaurant which will see an exposed old wooden floor for the first time, this will be similar to what is in the grand and bewitching lobby area. Thank you again for your review, and we hope to see you again soon. Kind Regards Ian Callghan


jennyhill117, Burnley, United Kingdom 02/01/2019

We booked for the "family" NYE party night. Me, my husband and 13 year old son. We got a cocktail on arrival which was ok (kids got a mocktail) which was also ok. We were seated at a table next to the dance floor and after about 10 minutes my son said "mum this song's got swearing in it" and he was quite right - the DJ (miserable man) was playing a rap song that had effing and jeffing in it along with other inappropriate language. I got up from my seat and asked him "did he know this song had swearing in it" and he just switched to another song really quickly. No apology given. The food was a buffet style. Starter consisted of prawns and smoked salmon and pate which was ok - kids got chicken goujons and chips or fish goujons or mini pizza. The whole buffet area was in darkness so you could barely see what you were looking at. The waiting on staff were bored and uninterested and when i asked for tomato sauce and a utensil to scoop the beans up - a teenage waiter just looked at me and rolled his eyes and said "she's gone for some" by she he meant a lovely waitress who to me was the only person doing anything. Our main course was a choice of lamb (very fatty), gammon (not too bad) or salmon. The salmon was absolutely rock hard and inedible. Then comes desert. Jelly for the kids and cheesecake for us.....mmmmm (NOT) The jelly was rock hard and the cheesecake tasted horrible - how can you make cheesecake taste horrible??!! When my husband complained to the "supervisor/manager" he actually showed him that you could bounce the jelly it was that hard and he said !all i can do is apologies, we buy them in like that" WTF - why would you buy jelly ready made when you can make it in minutes. Needless to say, we didn't stay to see the New Year in and ordered a taxi by 9.30pm. This hotel is a wedding venue so should be used to catering for a lot of people - all i can say is, i am glad i didnt choose it for my wedding venue. Please don't waste your money by coming here, the food is awful and has been for some time now. The management need to sort out the chefs and give the waiting on staff better training

OaksGeneralManager, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear jennyhill117, Thank you for your review of the hotel. I do believe we have already communicated with one another. As discussed, the actions of the DJ were conveyed to his company and internal action was taken. We did receive a lot of positive feedback regarding the food on NYE, however, I can concur regarding the jelly and this has been addressed for future events. It is indeed a hugely popular wedding venue, and so it is important to recognise that and take feedback both positive and developmentally to ensure we stay at the forefront of the wedding venue market. The buffet area was dimmed to keep the atmosphere of the event, rather than the full lighting of the function suite reducing the ambience. All that said, we will consider this, when we are at the planning stage for Christmas/NY 2019 programme. Thank you once again for your feedback. Kind Regards Ian Callaghan


alistairo2013, London, United Kingdom 27/12/2018

Room was a little tired and in need of a refurb. The common spaces are cosy and looks like the grounds would be nice in the summer. Major issue was that my room was close to the gym resulting in being woken up early in the morning by free weights being dropped on the floor (literally shaking the room) or very loud music for classes.

OaksBurnleyGM, Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to tell us about your experience here at the Oaks Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Oaks Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry to hear that the noise from the leisure centre woke you up. The classes in the centre are usually scheduled to start after 9am so that none of our guests are disturbed, I will however pass your comments onto the Leisure department so that we can ensure this does not happen again. We appreciate your sharing your concerns, I'm glad you have taken some positives from your visit and it is our hope that you will give us the opportunity to provide you with a faultless in the near future. Kind regards, Matt McNair Assistant Manager

"What party?"

User 23/12/2018

Had our Christmas party here last night. Promised a night of partying and a four course hearty meal. We got neither! The food was terrible with the potatoes being raw as were the pigs in blankets. Forgot to serve some of us dessert and coffee. Bar poorly stocked and massively overpriced. Staff couldn't have been less interested if they tried. Dreadful experience, my advice, don't bother

OaksBurnleyGM, Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to tell us about your Christmas Party experience here at the Oaks Hotel. I am shocked to hear your comments regarding the function at the hotel. We have had great feedback regarding our Christmas party nights this year. With regards to the food, all food is tested and probed to ensure it is cooked to the correct temperature, so I can only apologise if on this occasion you felt some items were raw. Our Bars are stocked in accordance to our hotels group standards. We stock a large range of items to try and cater for most tastes. As you can imagine Christmas is a very busy period for us and our staff. I feel they all performed extremely well this year. The team here constantly have our guests best interests at the core of everything we do. I am sorry you feel that they were uninterested. At The Oaks Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Kindest Regards, Matt McNair, Assistant Manager

"Promised much but disappointing stay"

TwoGilberts, New York City, New York 16/12/2018

Hotel look lovely but is very dated. The room was cold as was the shower. The reception staff were polite but did not carry through simple requests. Our view was of a breeze block wall even though I had requested a high floor room when booking. The hotel does have potential and rooms are clean and well equipped but it does need to be updated to keep up with others.

"Short stay"

gerryfrombury2014, Manchester, United Kingdom 27/11/2018

Stayed here on a short visit recently. All the staff were very helpful and friendly. The rooms were spacious clean and comfortable and breakfast and evening meals were excellant. We had full use of pool and spa etc and would definately stay here again if in the area. All in all it was a very pleasant stay and excellant value for money.

"Excellent stay "

Alison23lufbra, Loughborough, United Kingdom 25/11/2018

Not sure why some negative reviews here.. couldn't fault our stay from the friendly welcome to the lovely room -worth having a superior-with fabulous hospitality tray! Lovely bar snacks and amazing building with great stained glass window!


User 24/11/2018

Alice and Dan are amazing! They have been nothing short of attentive and spectacular. They have been lovely! Even with a party of drunk and annoying people! I'm so pleased and I even asked to tell their boss how happy I was with their service. I can't wait to come back for my next works party. Alice and Dan helped me have the best night! Xxx

"Would recommend "

Tanzie1952, London, United Kingdom 18/11/2018

Good all round. Some tardiness in housekeeping and rudeness. Restaurant staff very polite and helpful. Some of them go out of the way to be nice. All Town easily visited from here. Isolated from the traffic and noise.

"Idyllic and Beautiful"

NorthStar564421812, Cumbria, United Kingdom 14/11/2018

Stayed here last month to meet up and have a weekend break with some old school friends. We were blown away. From the moment we stepped into the hotel we were mesmerised. The grand staircase was so pretty. My room was right at the top of it (102, an executive room), and it was spacious with lovely little touches including; sparkling spring water, cookies, toiletries, slippers and bath robes. Definitely worth spending the little bit more. We also had free access to the leisure facilities, they were on the smaller side but sufficient for what we needed. Some parts of the hotel are slightly dated but it's fitting with the period of the property, and only adds to the experience. We ate in on the second night and our evening meal was divine, couldn't fault anything other than the waiting time was slightly on the longer side, however, the restaurant was really busy so it was to be expected. Breakfast was also good quality and severed quickly on one day and then it was a buffet breakfast the next due to a full hotel. The saff were all young but well mannered and helpful, such a credit to the hotel. After reading previous TripAdvisor reviews we were a little sceptical on what to expect and considered choosing a different hotel but we are so glad we didn't. We will definitely be returning next year. And would reccomend it to family or friends visiting Burnley or Pendle.


User 13/11/2018

Needed a room cheap last min to meet a client Dint stop the night tho. bed was comphy n supa bouncy. Staff dint ask question or judge which was nice. Close to town Thanks n recomend to anyone like me who needs a meet spot or romatic break


User 06/11/2018

Stayed here with my wife for a couple of nights for a friends wedding a few weeks ago. Arrived into a beautiful foyer with a large wooden staircase and stunning stained-glass window. All the staff we encountered were pleasant and helpful, especially the young waiter serving in the restaurant in the evening. The food was delicious, but quite steeply priced. As for the wedding its self; the staff again were very helpful in arranging for a friend of ours to change to a vegetarian meal rather than the set meal, and the bar staff at night couldn't've been better. Make sure you bring plenty of cash though as the function bar didn't accept card payments which was a shock. Our only fault is the hotel is very strangely laid out with lots of staircases and long corridors, so anyone with mobility issues will definitely struggle. Would happily stay here again if we were in the area

"Our favourite Best Western"

User 05/11/2018

Working in the local area & recntly stayed at this hotel. Lovely place room was spacious and clean. Evening meals are pricey but quality is up to scratch. Special note to the staff the service was top+ class


User 04/11/2018

Disgusting horrible place on arrival wedding reception which was being held in the hotel reception what is going on unruly children running up and down the stairs sliding down the banister playing on the piano disgusting wedding party with foul language obnoxious to say the least where was the management obviously not doing their job receptionists thick as two short planks look like they didn't want to be there if they don't like the job then leave some Girl behind the reception dressed like well a vampire black and white makeup black hair that wasn't the problem the problem was her attitude couldn't care less total disgrace sort this place out will not be staying again will not even give you 0 out of 5 if there was a lower Mark you would get it total disgrace sort it out


panacheMerseyside, merseyside 04/11/2018

A warm and friendly reception as we arrived went to have cream tea but because of loud and unruly wedding party where parents were letting their kids use the balcony area as a soft play area we had to retreat to our bedroom for another half hour, later when we went down for evening meal we entered a warm and cosy resteraunt area only to fimd 15 mins later it was opened up to the wedding partu to use as thoroughfare thereafter not only were they loud and unruly their children ran riot unsupervised and unpoliced by hotel staff left to play plonking away on the piano in reception area, after about 30 minutes we finally got the wine we ordered but still gave a 15% tip which obviously wasn't enough as we got no thank you our meals came and were lovely and to a high standard, we retreated to our bedroom to get out of the crossfire only to find our corridor being used as a smoking area with the said wedding party opening the emergency fire doors at which point we did finally complain and go moved to another suitable room which was most acceptable and sanctuary away from shameless wedding party overall very nice place serving great food ut unfortunately our anniversary stay was memorable for the wrong reasons


kezthepez, wigan 27/10/2018

Arrived to be given room that the door wouldn't lock. We were in a rush as had to be at a wedding so informed reception and they assured us that if they couldn't fix the door they would move our room and put our bags in the new room. On arrival back at 2am reception was closed so we went upto the room to find door still unlocked and our bags in there. Luckily our stuff didn't get stolen! Room basic and could do with a clean and certainly updating. The smoke detector had plastic bags over it that we had to remove for our safety! I would avoid this place at all cost. Couldn't wait to leave. The place is pretty depressing.


JohnBee61, Peterborough, United Kingdom 26/10/2018

Was expecting basil and manuel to appear! Chicken served instead of fish. Custard rather than chocolate sauce with pudding empty coffee pot at breakfast and as for sandwich cheap bread the catering is a BLOOMER! Rip the menus up and be honest,it bears no resemblance to what was served.sack the chefs and managers and start again.you cant do any worse.saving grace leisure centre and couple of staff especially alice.seems no pride or staff satisfaction, so in my opinion POOR MANAGEMENT.

"Worst stay ever"

User 25/10/2018

I called twice and was told it was fully booked but went directly on the website and booked a room. I would not stay at this hotel again. The service from the front desk was awful. My key card wouldn't work and 3 times I had to carry my luggage back and forth to ask for it to be fixed. (After telling them Id driven for 6hrs to get to the hotel and it was already 11pm). My tv starting flashing brightly intermittently at 3am for an alarm call that I did not request. I'd only arrived 4hrs previously. To top it off, I found a lovely hair in my breakfast. Do not stay here.

"Brilliant Wedding"

User 09/10/2018

We stayed here for 2 nights for our friends wedding and we cannot recommend this place enough! The wedding itself was brilliantly organised and the food was delicious. Staff were attentive and polite and the day flowed like clockwork. Accommodation side of things was clean and comfortable and we used the Leisure facilities twice! Despite what other reviews say, our room was spotless and we were very pleased with it. Hope we get to visit again!

"Do not book"

janet d, Son Servera, Spain 07/10/2018

This hotel used to be the best in Burnley What has happened very jaded dirty bar bill and food ridiculous Gypsy wedding on when we arrived fights and door ripped off in ladies toilet . I thought i was in a scene From shamless , never again will I stay there Premiere inn next time Sad as beautiful building and lovely grounds All bottles glasses from gypsy wedding on tables at 9.30am following day as we checked out Serious lacking in house keeping dept


debgarv, county durham 04/10/2018

This was supposed to be a treat for my birthday but we refused to stay here after the room we were given was smelly -because of the wet carpet by the leaking radiator, dried up disposable contact lenses on one bedside table and a drinks ring on a napkin on the other bedside. The carpet was filthy and hadn't even been vacuumed as there were bits all over it including a hair grip. The floors in the corridors were similarly in need of attention. We were offered free drinks in the bar whilst they prepared a currently out of service room. We did not accept this as there was no way we were staying here. My partner had to spend a fair bit more to get us a room in another hotel after having a refund from The Oaks. We will never stay in a Best Western hotel again after this.


Heidi B, Sevenoaks, United Kingdom 02/10/2018

This hotel needs updating and also a really good clean. The first room we were given had thick dust everywhere, either hadn't been used for a while or housekeeping was not up to scratch. The next room we were offered wasn't much better, no mattress protectors on beds just a thin sheet straight onto the stained mattress. This was rectified but whoever is the General Manager of the hotel needs to pay attention to cleanliness as this was clearly lacking in not just the rooms but general areas like the bar that had cobwebs hanging from the lights!

"Good friendly functional hotel"

grenholt, Derbyshire, United Kingdom 30/09/2018

Stayed for one night late September. Rooms are well equipped clean and functional. Atmosphere is friendly and Parking is easy in the pleasant grounds of the historical older part of the Hotel. Check out the magnificent stained glass window in the paneled lobby.

"Really under staffed"

User 27/09/2018

Stayed here recently was nice old building. Staff were a credit to the hotel even though you could tell there wasn't enough of them! Place felt a little deserted at times and seeing the housekeeping staff running down the corridors at 5pm was a indication there was not enough hours in the day to do what they had to. As a head housekeeper I could tell the rooms weren't up to the normal standard as they should be, then the staff mentioned they just lost there head housekeeper it all made sense! But keep up the good work you will get there!

"Friends wedding"

lilly120379, Manchester, United Kingdom 17/09/2018

We stayed here for our friends wedding, the food and staff were fantastic during the wedding and also at breakfast the next day. The pool and gym were an added bonus that we enjoyed using We would definitely recommend this beautiful hotel to anyone!

"Night Stay"

ttinker2017, Manchester, United Kingdom 16/09/2018

Attended a theme night at this hotel with friends and we booked rooms as well Was a little concerned after reading some reviews, but can honestly say out stay at this hotel was excellent. The room was very clean and more spacious than what I expected, yes If you wanted to find fault perhaps you could, but for the price we paid it was excellent. All the staff from reception to waiters were very polite and friendly. Lots of stairs to negotiate to get to our room which we found quite quirky, but if you had any kind of mobility problems then it would be difficult. We all said we would stay here again and I'm sure we will if any more theme nights are on

"5 Day/ 4 Night Walking Holiday"

Rabyrover, Wirral 13/09/2018

A group of 16 pensioner friends returned to this hotel for another autumn walking holiday in the West Pennines. The hotel offered excellent value for a group booking and provided all we needed for the occasion. The staff were friendly and dealt promptly with a few minor issues. The bedrooms were clean. Cooked breakfasts were ordered and served at the tables. Our dinners were particularly excellent and we were seated at a large table in an annex next to the restaurant. This arrangement suited us as we followed the meal with quizzes, card and memory games. It is pertinent to note that the kitchen met the dietary needs of some vegetarian, coeliac and Jewish members. A few of us used the small spa which satisfied me. One or two of our party were accommodated close to the gym and heard instructions from fitness coaches just before 7.00am. I believe the hotel and spa had been created out of a building that had been used as council offices, giving a rather unusual layout.

"80s & 90s Night"

User 11/09/2018

What an awful experience. Everybody was all sat really close together,& staff just kept saying ‘we're short staffed' as a lot of people were complaining. The food was all coming out from one side of the room to the other,by time it got to the far side the food was really cold & there only seemed to be one person handing out plates. Also it was supposed to be an 80s/90s theme with live acts & music,& the live ‘act'only came on for about an hour after desert! The music was very random as well as the entertainment. He was more like a children's entertainer & had people on stage on space hoppers & wearing a ridiculous costume!

"3 night visit "

Helen R, Orpington, United Kingdom 10/09/2018

On arrival we were happy with our room The beds were comfortable and it was clean. Tea and coffee making facilities weren't advertised on the booking so that was a bonus. The food in the restaurant was first class, the spa was lovely and the staff were friendly and helpful. All in all a lovely 3 nights stay.

"Worst place ever"

misscarnage2017, Wisbech, United Kingdom 30/08/2018

Do not stay at this hotel, me and my mum was looking for a nice spa break I booked an executive room with slippers and dressing gown 2 course dinner breakfast and afternoon cream tea. The day we arrived we had been put in a room which was very dirty and small television hanging off the wall no towels and was not the room I booked, it was a nightmear to get to the room uo and down staits all the way throigh the hotel it is not very disabled friendly and my mother struggled to walk up and down the many stairs as they had no lift. when I had gone down to reception to ask what was going on I was told that the system was down and they couldn't do anything about it till it was up and running so had to wait, Then went to get the cream tea and had to wait over 30 mins to get it but keep in mind the hotel was dead so there was no reason to wait this long when it came the scones had been burnt as they had been grilled and the cream was runny whipped cream was not impressed, we decided to try and relax in the spa/hot tub which the hot tub rails were broken and my mother had fallen in. 5 hours later after we had arrived we were given another room which said executive room on the door but as soon as you opened the door the smell or mould and rotten feet hit you the room walls was covered in black mould the bathroom hadn't been cleaned and as for the soft spa slippers and dressing grown the slippers were like a sanatry pad on your feet and the dressing gowns were so hard and plucked to bits. The evening meal which you had.to choose from wasn't very good as you had 4 starters to choose from 3 mains and 3 desserts which none of those were vegetarian so I ended up with a bread roll. The hotel had no staff and one lady had been working all day on her own this was ridiculous, I will never stay here again even if someone paid me too. This is has been the worst best western I've ever stayed in and to be honest I don't know how they can class this as a spa hotel or 3 stars it shoukd be a minus 3 it needs knocking down or a complete refurbishment. The only nice thing I can say about this hotel is the staff they had were friendly and helpful

"Wonderful stay"

joanmasterson, Blackburn England 29/08/2018

We booked into the Oaks hotel on 27th August what a wonderful check in,we were made to feel special from the moment we entered the hotel.Keely the receptionist was fantastic she explained everything about the deal we had booked,nothing was to much trouble.our room was beautiful,spotlessly clean with all sorts of extras to make the stay a delight.we were able to use the spa which was so relaxing.the food Was cooked to perfection,which was part of the deal we had booked.it also included afternoon cream tea,and a full cooked breakfast,if you are afer a special break try the Oaks a magnificent building with magnificent staff.Thankyou to all the staff for making the two nights we spent with you a wonderful relaxing perfect break.

"Gone to pot"

emmatucker69, Southampton, United Kingdom 21/08/2018

We have stayed at this hotel 5 or 6 times over the last 7 years. It has got gradually worse over that time and has had no money spent on it. It is in dyer need of refurbishment. Credit card wasn't taken on check in so we couldn't put drinks on the rooms. We were advised by reception min age for the gym was 12 and leisure centre reception let us all in (even completing forms) only to be told once on the machines that it was over 16's only. Reception had to check what time check out was. Room was only made up as double despite booking for family and minute amount of toilet roll, not enough towels, only 2cups. Stayed 2 nights and no one came into to clean within that time. Room was dirty with sweet wrappers down the side of the bunk beds and mould down the side and down the back of the main bed. Took duvet out of cover for son as so hot and horrendous stain on the duvet. Sadly this will be our last visit.

"Fawlty Towers"

Hullalan, Kingston-upon-Hull, United Kingdom 20/08/2018

Arrived at 5pm on a weekday, after check in and a very long walk up and down staircases to the room, first impressions not good as hallways covered in bags of old linen and room still being cleaned at 5pm! lots of doors banging as other rooms nearby being cleaned, no milk let in the room for a cup of tea, taps in the bathroom plumbed in the wrong way round and WIFI intermittent at best. Worse was to come when I tried to get a meal in the bar, after waiting for at least five mins with no staff around and asking at reception for someone to come and serve, was told credit card wasn't set up on the room , when I was, and had to go back to reception for them to confirm. wait of an hour for a meal, with other customers also complaining of a long wait. whenever anyone wanted a drink it was a ten minute wait for bar staff again. The only thing missing was Basil Fawlty walking through the hotel shouting don't mention the Germans!

"Friendliest hotel"

JoH_79, Leeds 20/08/2018

This grand hotel is beautiful as you enter the reception area and the rest of the hotel does not disappoint. The leisure facilities are great and easy to access, the food is high quality and the staff are very welcoming. This is one of my favourite hotels, I stayed here prior to my wedding and I return as often as I can

"Run (poorly) by teenagers"

User 10/08/2018

Nice reception but totally ruined by a room covered in dust, boiling hot room with no fans or aircon and no possibility of opening the window as we were right next to 4 industrial air vents. Dead batteries in remote control so couldnt use tv as called down twice to reception and no-one ever turned up. Worst ever restaurant experience-red plastic bits in pasta which the chef thought was ok to just fish out and then return to me, eton mess that tasted more like rice pudding and gravel put through a blender. Utterly disgusting and none of the staff seemed to have any clue how to respind appropriately to complaints other than run away.

"Needs some work"

Helen M, Sheffield, United Kingdom 08/08/2018

I have just stayed here as part of a business trip. Check in was efficient and the staff really try to make you feel welcome which is a plus, probably the only plus but a plus. The WiFi doesn't always work but it wasn't an issue for me. The food in the bar is okay or so I thought until I could see the chef from my bedroom window stood outside arguing on his mobile phone with a cigarette in hand. Also you can only afford two drinks as my second glass of wine went up 60p in 30 minutes wow that is inflation for you! The room (243) was spacious and had all the usual things. What was unusual was the grime. The bathroom needed a clean and whilst I am not talking a GI with a toothbrush a bit of Cif and a Jcloth would not go a miss. The blue spotlight over the bath is totally weird and should probably have been red as the bathroom overlooks the car park and did not have a blind. Therefore I must apologise to Burnley if at any point my Ninja moves on hands and knees to escape the bathroom were not perfect and I flashed my rear end to the world! I think I must have had an upgrade as my room had wonderful long black hairs at the back of the toilet something which I have yearned for over the years as my hair is short and blonde. There are some nice touches. The lavender spray to help one sleep is lovely. If only I had been in the hotel for psychic night I would have known it was a waste of time! I also know not all the guests try it out if the grunting and groaning noise coming from the adjoining room are anything to go by. Luckily by four in the morning the spray (or something) must have worked as snoring could be clearly heard. Luckily I didn't use the spa facilities but people coming away from them did not look too happy. Finally breakfast well what can I say there is the usual array of dry bread, tinned fruit, 4 pieces of fresh fruit that had obviously come from the out of date counter at the local supermarket and a toaster that did one colour black. Oh but the saving grace was the cooked breakfast I am very disappointed I didn't have a fried egg as if I had I would have had enough fat to smear on my body for my next English Channel swim. I will let you make your own opinion if I would stay here again!! I

"Great stay"

Ronnie3101, Aberdeen, United Kingdom 07/08/2018

Stayed at the hotel last week for the Football with my son and for price , rooms and facilities couldn't fault it We got access to the leisure facilities and spent a a couple of hours in the pool , jacuzzi and sauna - wonderful Rooms were spacious with a bunk bed for the kids The staff were very welcoming and attentive - would definitely come back and recommend this for a stay - family couples or business


NorfolkWop, Great Massingham, United Kingdom 01/08/2018

Stayed for one night, room was (what seemed like) several km from the lobby, up and down several staircases and many hallways. Arrived to a very stuffy room, asked for a fan, none available... Room was okay, a little tired and old fashioned.....

"Nice room touches"

User 27/07/2018

Bear in mind this is an old building so must be difficult to maintain. There are lots of stairs up and down so would be difficult for people with mobility issues. However, the room I stayed in (244) was spacious, clean (it doesn't smell clean because of the treatment used in the wooden furniture so don't let that put you off) and had been modernised. There were some very nice room touches that made up for the Hotel feeling a bit dated - Harrogate water, cafetière coffee, lovely chocolate cookies, Pellegrino orange drink, clean fluffy towels and nice bathroom toiletries. Parking is good and hotel staff pleasant.

"So disgusted"

User 23/07/2018

We visited for my daughter's birthday the room was basic for £99 the toilet was dirty , we went to the spa on day of arrival there was dead flies lose tiles and bits of mess around the hot tub I didn't complain as flies are all over the place at min however went back the morning after all the flies and bits of mess where in the same place , if been to the oaks a few times and it's been great but the standards have completely gone the spa needs a massive clean and the rooms need a good dust and clean , the bed sofa I slept on was that uncomfortable I have a mark on my leg where the bar digged into my skin all night

"Decent stay - food used to be better"

wattravel2018, Watford, United Kingdom 20/07/2018

Stayed here for a week with work. The staff are all very polite and helpful - they really make you feel welcome. The facilities included are good considering the rates (pool & gym). However the rooms could do with a bit of modernising and the place place is starting to look a but shabby in places. I've now stayed here 5 times and the food this time was definitley the worst its been. It was ok but in the past it has been excellent which is what it should be for the prices the restaurant charges. I'm happy to pay that as long as it really is top notch but sadly it wasn't this time round.

"Nice quiet hotel"

groundkeeper-willie, Carlisle, United Kingdom 19/07/2018

Stayed here on a special offer and enjoyed our stay, very quiet and very good food. Breakfast was excellent and we had set menu on the 1st night and was also very good. The original building is gorgeous with stair case and stain glass window. Very nice leisure facilities lovely pool for swimming

"Very Good for a night away"

YORKSHIRE123_9, Prestwich, United Kingdom 10/07/2018

We stayed as a family at this hotel about a week ago . The hotel is very impressive from the outside and has a beautiful sweeping stair case inside . I had called ahead to ask if the hotel had air conditioning and I was told yes .. Unfortunately I should've said in the bedrooms . The bedroom we had was more than adequate for what we had paid but had no air conditioning , I saw a fan outside and fetched it into the bedroom with me . The room was clean and had lovely toiletries in , Plenty of tea and coffee . The view was poor and of a brick wall but again it was adequate for us . The meal at night was good , There was enough choice of starters mains and sweets . I had to ask for a portion of veg and I don't know whether this was because it was not with the meal or it had been forgot . The nights sleep was difficult because it was so hot without the fan we couldn't have stayed .. Which is no fault of the hotel . Breakfast the next day was excellent , Buffet style and plenty of it . Staff were constantly topping up food . There was fresh yoghurt's and fruits , Cereals and pastries , Then hot food as well as a toasting machine . The night we stayed this hotel was busy there was two weddings and a family celebration on at this hotel it was clear that there was not enough staff to cover all the events as well as the dining room and bar . One young man in particular who I think was Ethan worked incredibly hard in what were difficult circumstances .. He had two very difficult customers to deal with in the dining room and managed it well to say he was the age he was . To sum up .. This is a lovely hotel .. The staff are very nice and friendly I would go back to this hotel but I personally would pick a better room and pay more for a better room type and air conditioning . If I had mobility issues or was a wheel chair user I would insist on a low level room because of the age of this hotel it has stairs that are all over the hotel and on different levels .. You would have to ask at the time of booking for a disability accessible room I didn't see a lift to the rooms but a ramp at the front entrance

Heather T, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear YORKSHIRE123_9, Thank you for taking time to leave us this review – we are really pleased to receive the positive comments you have left us about Ethan, he is certainly a credit to the team here at the Oaks Hotel. We have been working hard on improving the breakfast offering so we are happy that you enjoyed it! We look forward to welcoming you back to the Oaks hopefully soon, Warm Regards Heather Thompson General Manager

"Disappointing pool experience - not family friendly - shame on you best Western"

Kirst55, Haddington, United Kingdom 05/07/2018

I had booked the hotel due to the excellent reviews of the pool, as my 7 year old loves to swim. On arrival, at 7pm, we were informed that children are not allowed into the pool after 7pm, which I was disappointed to hear, although the receptionist called down to the pool staff to request we be allowed to use it. Apparently, had there been corporate guests staying we would not have been allowed to use it. We were told we could use the pool freely the next morning. In the morning, my daughter was excited to swim again but when we got to the pool at 10am there was an exercise class on in the shallow end with extremely loud music which, due to her auditory processing difficulties, scared her. The member of staff on at the pool told us we should come back in half an hour and we could use the pool then. I informed the receptionist I was not happy but we would wait as my daughter was so looking forward to swimming. The receptionist was very apologetic, assured us she would fetch us as soon as the class was over, and brought us complimentary drinks from the bar. Shortly after this, she approached us and said that another class was starting 15 mins after the first but we could hurry in and have up to 15 mins in between classes. We tried this but the ladies for the next class were taking up the shallow end ahead of their class starting (its a small pool) and one was very rude about us having drinks by the pool, and had the staff remove them. So we did not get to use the pool, we were complained to bitterly by another customer, and we did not get to drink our complimentary drinks! I asked to speak to the hotel manager. The general manager did not make herself available but the deputy manager and receptionist were very apologetic and really very kind. My husband and I have Best Western memberships, but I will be very wary of using BW again after this appalling experience. Very disappointing.

Heather T, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Kirst55, It is saddening to hear of your experience of the pool here at the Oaks Hotel. I am sure with the loud music of the aqua class and your daughter having auditory processing difficulties this must of been an upsetting experience for you both. After speaking with with Sean the Deputy General Manager who spoke with you on the day, we have now made class times clear in the guest directories to ensure this doesn't happen again. Warm Regards Heather Thompson General Manager

"Great relaxing stop over"

andrewhutchins, Blackburn, United Kingdom 30/06/2018

Great stay over, the food and service were superb. We booked the massage treatments on offer and really enjoyed the weekend. The leisure facilities are great and the staff were very friendly, helpful and efficient. Thanks for making our weekend a wonderful treat.

Heather T, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear andrewhutchins, Thank you for your great feedback, the team here at the Oaks Hotel work so hard to ensure our guests have a great experience. We look forward to welcoming you back to the hotel soon, Warm Regards Heather Thompson General Manager

"Superb Wedding Venue"

Craigy B, Nelson, United Kingdom 18/06/2018

We have just got married here on Saturday and the rate of service is exceptional. Everything was on time and beautifully made from the ceremony, the wedding breakfast to the reception and the rooms. All the staff were very helpful throughout the day and night. The wedding packages are good value for money. Definitely a 4 star service. Jesse & Craig Brough

"60th birthday Party"

Stha N, Newcastle upon Tyne, United Kingdom 17/06/2018

We had a surprise 60th here for a friend. Oh my goodness! This place is amazing! Where do I start? From the magnificent buildings, grounds and the service inside! We were pleasantly surprised! This was a package which was all paid for so the hotel catered for food as well. The food was well cooked. The only downside was that the vegetables were overboiled but I suppose it is difficult when catering for a large number of people. I would love to stay here sometime.

"Downton eat your hear out!"

Linda W, Ipswich, United Kingdom 13/06/2018

Excellent setting, Grade II Listed hotel in lovely grounds. Generous sized rooms. Excellent value. We would definitely stay here again. The room was spotlessly clean and tastefully decorated. Loved the grand piano in the foyer.

"Family Holiday"

franktankhank, Birmingham, United Kingdom 11/06/2018

Visited the oaks hotel In May with the wife kids and i Must Say the building is amazing nice and big and loads of room the move about Also soon as u walk in u notice and appreciate the lovely stain glass doors and the Reception area is nice and clean and the ladies are very welcoming and helpful and explain every thing to u That u need to No and the expailn the services they have to offer you Very happy with there Helpful ness and there positve attitude So once we got the directions to are room we headed of to it Was a long walk as it was on the 3rd Floor But must say as we was walking to are room it was Clean and Tidy and smelt lovely So as we got to the stairs leading up to 3rd Floor we noticed a slight change the stairs was bitty and rail was dusty The Housekeeping trolly was in are way So I moved it to one side and as did that the Female housekeeper gave me weird look and said with a attitude If u asked I moved it If honest thought she could of handled it better also I noticed few glasses on floor So we went to are room to get changed to go to pool with kids The Room Was ok Apart from dusty window seal and towls was damp and the was no pad on pencil and as we went out to go look was Goin to tell her bout the issues but she was on her phone Apart from that The spa and pool was so relaxing kids loved the pool wife loved the spa Also after Would s we went to restruant for dinner and must say Food was amazing We didnt have to wait long either So yeah family had great time and was fun experience Maybe next time we choice different family room ??

"Mini Break"

stonecoldstunner666, Southport, United Kingdom 11/06/2018

Visited Oaks Hotel in May for a Mini Break and i Must Say it was a Fantastic experience In Every way Possible Soon as you walk in to the Reception area You get the Warm Welcome and a Warmth feeling Bar area is Cosey and Clean and Very Welcoming Staff are very Poilte and Respectful Restruant was Clean and Tidy and service was Smooth and Easy Food was Fantastic and Service was Enjoyable The Room Was on 3rd Floor and Was Ok in Surten parts The was a Strange Smell in there Couldn't place it straight away But it smelt like Bad beo and Head board was dusty and Ketal had stale water in it and the towls was damp All and all Good Experince I be back But Maybe on Diffrent floor

"Sparkling afternoon tea and spa"

jankmummy, Burnley, United Kingdom 10/06/2018

I cannot fault the service at all and if I was eating the service alone it would be 5 stars. The staff were very friendly and welcoming. I visited with a friend on a Groupon offer and the experience was very organised and easy. The spa was nice but not luxury. It does have an old tired feel like it needs modernising. However the changing rooms are spacious with large free lockers, there is one private cubicle which is a decent size, 5 shower cubicles/ rooms which are a good size, the showers are nice and warm, there are plenty of mirrors and the hairdryers are free. The spa has a steam room, a sauna, 2 Jacuzzis and a small pool which was a lovely temperature. Also a shower for when you leave the steam room etc and a rain shower. There isn't really anywhere nice to sit. The afternoon tea wasn't amazing but it was good. There were 6 finger sandwiches, egg mayo, tuna and ham and tomato, a scone which was lovely and 6 cakes, Victoria sponge, carrot cake and vanilla slice which were all pleasant. My friend couldn't drink the prosecco so she was offered a glass of fresh juice as an alternative. The staff were very attentive and even let us take a doggy bag as we couldn't manage all the cakes. My only criticism would be really that when we arrived for the afternoon tea there were dirty tables that hadn't been cleared. Maybe they were short staffed but it did seem fairly quiet. Also guests going to their rooms with suitcases had to walk through the tea room which was not ideal but it is an old building with an odd layout. Can't be helped. Overall it was a lovely experience and the staff are a credit to the place.

"Very good & enjoyable stay."

Cliff C, neston,wirral,england 07/06/2018

Stayed Sunday night on voucher deal which gave excellent value. We were warmly greeted & were soon in our bedroom. The bedroom was of good size. superficially clean, but the under shelf on our bed side table was very dusty indeed. The room had all you needed , WiFi, good TV, tea/coffee/biscuits , ironing board & iron. The en-suite was good with a bath & over shower. We visited the Spa & thought thjis very nice, We had a two coarse meal which was very good & with the deal came a bottle of wine which was excellent. I enquired how much this house wine , it was £18.95, maybe rather expensive, other reviews have mentioned the price at the bar & maybe they are too high. The breakfast was very good, especially the buffet table, of cereals, 3 bowls of fruit, yoghurts, croissants, parties, cheeses, so much to choose from before the main breakfast which was served by a pleasant young lady. All the staff were excellent. The only thing that marred our stay is that we were the only people for both dinner & breakfast so there was no atmosphere. Enjoyed our stay.

"Dreadful !!!! "

Fwads, Leeds, United Kingdom 02/06/2018

I am writing this review in an entrance to the hotel whilst our table for breakfast is NOW being prepared for breakfast , We arrived in the dining room to a messy room with no tables prepared . We were given a table which had not been cleared and left us ............. 20 minuets or longer with the crumbs and dirty crumbs and dirty cups in front of us . The two waiters busy clearing other tables where no one is sat . We now have been sat 15 minutes waiting forgotten in the entrance - disgusting !!!!!!

"Relaxing visit "

User 28/05/2018

This is the first time we have stayed at this hotel,having worked around the area alot. The hotel is very clean and tidy and perfect location for the motorway. The food was excellent, service quick and staff very helpful.Bar prices alittle pricey but overall very good. The leisure facilities were excellent, Very clean and staff were constantly checking for cleanliness. Gym equipment was brilliant and great for a work out. Plenty of car parking spaces, this was great as we had a work van so plenty of room. Overall very enjoyable stay and would recommend this as a stay when working away.

"Beautiful Hotel"

User 25/05/2018

We attended the hotel whilst visting the area for a bank holiday break. The hotel has so much charm, really oldie worldie in places. The rooms were a shortish distance from reception but spacious and nice. We had a swim in their pool before dinner which was pleasant. The food in the restaurant we felt was reasonably priced and ever so good, we had steak and Hake. Well done guys the best hotel in Burnley by a mile. We ll consider it again if having a break in the UK

"Smart, modern, very welcoming and friendly"

User 17/05/2018

Reception staff were very helpful and had great local knowledge, and also the hotel manager didnt hesitate to point us in the same direction for the leisure centre, and also gave us a guided tour. The hotel has a very smart modern impression, and i feel that my stay was great value for money. I look forward to staying here again!


infoH5992KV, Southampton, United Kingdom 08/05/2018

Nice Hotel and location, good service, however, anyone with mobility problems may have problems with stairs. Many ups and downs of staircases just to reach first floor. Corridors a bit of a mystry tour to access rooms.

"Amazing Hotel"

mikeJ4720YQ, Chester, United Kingdom 03/05/2018

The staff were fantastic and made my whole family feel welcome. If only other hotels were as good as this one. The swimming pool was immaculate, the food was fantastic, and as for the room, well it was fit for a king

"Enjoyable one night stay."

Stewart B, Bolton, United Kingdom 02/05/2018

This was our third visit in 4 years and as before we really enjoyed our stay. After a light lunch in Clitheroe we arrived at about 4.00pm and booked in with the very friendly and helpful receptionist. We were pleased with the comfortable room 242 and quickly realised we had been in this room before. Good beds, lovely bathroom and very efficient shower. We booked dinner for 7.00pm and were very impressed with the meals and first class service by the young waitress. We selected a bottle of the house white wine before I ordered the chicken livers starter and hake for my main both cooked to perfection. After a good nights sleep we were ready for breakfast at 9.00am and again we really enjoyed our very good English breakfast. The Group-on deal is good value for money and we will definitely visit again.

"Group booking - 8 year olds and parents"

Elizabeth P, Huddersfield, United Kingdom 30/04/2018

We stayed at the Oaks Hotel on the End of Season rugby tour for the U8s. The hotel were extremely accommodating and delivered great food and great service. The hotel provided a cost effective buffet to suit our budget. Thank you for a very pleasant stay.

"Terrible stay, very noisy hotel"

BethanMelbourne, Stoke-on-Trent, United Kingdom 22/04/2018

We stayed at this hotel the night before our Yorkshire 3 Peaks Challenge. We live 3 hours away and this hotel was the closest (within an hour) with availability to our destination. We had to be up for 4am to make the start in Yorkshire at 5:45am. We were awake for ours due to various noises, guests, music, noisy heating system etc. At midnight a very loud drilling noise started, it went on for over half an hour before I went downstairs (no telephone in the room) to reception, which was closed. I managed to find a staff member on route back to the room who kindly offered to move our rooms. We moved, unfortunately the noise was much the same meaning we got very little sleep and our night in this hotel was awful. The hotel is dated with limited facilities, poor water pressure means water dribbles out of the taps. The room smelt unclean but was not, the bed linen was clean and the bed was comfy when we finally managed to catch 5 minutes at 2am! I would not recommend this hotel if you want to sleep more than a wink! Avoid, avoid, avoid!

"Not impressed"

dingle3Lancashire, lancashire 16/04/2018

We visited The oaks yesterday for a prosecco afternoon tea and spa experience. The afternoon tea was booked for 1.30pm and we arrived at 1.15pm. The receptionist was very friendly and we were directed to the bar and were offered tea/coffee straight away but unfortunately the afternoon tea didnt arrive till 2pm after we had to ask a member staff where it was. The sandwiches and cake were nice and fresh but the scones were small and like what you'd get from a supermarket. We were offered a drink free of charge by way of apology but as my husband was driving we didnt take them up on their offer. All the time we were sat in the bar there was a young boy who belonged to a member of staff and although he wasnt any trouble his mum only came in once in 45 minutes to check on him. We then had to ask how to get to the leisure facilities. when we got there we were asked to complete a questionnaire and given towels and locker keys. The changing rooms are in need of an update and good clean. The pool was dirty round the edges and I wouldnt describe it as a spa, there were a few plastlc chairs by the pool but nothing to relax on. Nobody explained where anything was and we only stayed about 40 mins. Sorry Oaks but this wasnt the nice relaxing experience that we were expecting.


mike c, Manchester, United Kingdom 12/04/2018

We had a family party we had a good night.The leisure centre was a bit price we had family stopping over night and was going to take the kids for a swim in the afternoon.But over all we will be back .The staff was nice and friendly.

"Not as good as previous visit"

Des C, St Helens 10/04/2018

Stayed here a number of years ago and had a good impression. On the latest visit, we were made welcome by very helpful and frendly receceptionist who checked us in and directed to a room miles away from reception as the previous review stated. On arrival at the room (152) found it to be a horrible dark and gloomy room facing a blank wall. I immediately contacted reception for a change of room and was quickly moved to a very nice bright room (162). We went down to the bar, and as walking through the residents lounge I fell over a very low glass mounted table which had been left abandoned in front of the fire place, after the two fireside chairs had been removed to accommodate some meeting in the room, leaving the table behind. Staff were very good and sat me in the bar, where I found I had hurt both my shins, one of which swelled up like a balloon, I feared I had broken my leg. I must say the staff were very concerned and supplied an ice pack after my wife had asked for one. I felt though this was a need less accident, and the table should have been removed when the chairs where removed. Not surprised the said table was removed straight away. Evening meal good breakfast average. I am afaid I won't be returning again.

"Fantastic staff and very welcoming, lovely leisure facilities and Freshly cooked breakfast"

Simmo3131, Cirencester, United Kingdom 10/04/2018

Our first visit to this hotel and I wasn't sure what to expect as we had a fantastic deal per night for 4 of us including breakfast. We arrived at the hotel at 5pm, The receptionist saw my sons wheelchair and immediately changed our room to ground floor and next door to the leisure facilities , which was great for the kids and access to the car, The breakfast was on the 2nd floor with no lift I as is a old building) however the staff offered to bring our breakfast to our room, They made us feel so welcome and we would definitely visit again

"Comfortable, convenient hotel."

Niloc520831, Doncaster, United Kingdom 09/04/2018

Had a bargain two night break at this hotel with friends. Receptionist was friendly and we were quickly checked in and directed to our rooms which were in the furthermost part of the hotel through a maze of corridors and stairs. There is however a short cut through the dining room which was pointed out to us by one of the waitresses.The main hall is very impressive with the magnificent stained glass window at the top of the staircase.Our room was sizeable, clean and very comfortable. Breakfast was very good and the waitresses very cheerful. We made use of the leisure facilities which were pretty good and the people using it were quite friendly. Hotel is very well situated on the main road between Burnley and Nelson/Colne with a very regular bus service just outside the main entrance. We all enjoyed our stay here and will very likely return.

"Not ideal if on business"

Paul_D_Hill, Shepperton, United Kingdom 03/04/2018

This hotel is one of the best Best Westerns I've stayed in. The staff are great and cannot fault the service level. The rooms are small, but very clean. The bed was very good and slept like a log. The bathroom was big and had a full sized tub. The food was good (a bit slow), with a comfy bar and big dinning room. However, unfortunately I'll not be staying here again. If you're on business and need to login to a remote server, their wifi is just not up to the job. Real shame as a proper gem of a hotel.

"Spa & Afternoon Tea"

Anna K, Preston, England, United Kingdom 02/04/2018

The spa is nice but a little small, and the online pictures are very accurate. The only problem for me was nowhere to chill out away from the pool - i.e. no loungers on the poolside. It's a great experience given the price (but we got about 50% off through groupon!). The afternoon tea, however, was DELICIOUS. We didn't know what to expect given the price, but we enjoyed every part of it. The service was also great - we were served by Tania in the restaurant and fully commend her customer service. Thank you! We sat in the bar area to eat, and it was really comfy and relaxing. We were very pleasantly surprised!!


missmuppett123, Manchester, United Kingdom 01/04/2018

Stayed here a couple of times now and couldn't recommend this place enough. Grounds are stunning, staff are efficient and welcoming and the rooms are nice and clean. I've never had chance to go in the pool as I am always in a rush for work but I hope I can try it out next time as it looks lovely and relaxing .

"Stately Splendour"

poppyday39, Doncaster, United Kingdom 30/03/2018

We stayed here for 2 nights bed and breakfast in March. This lovely building was once a stately home and still has many grand features: huge stained glass window over the sweeping staircase, high ceilings with ornate plaster work and open fireplaces. Our room was spacious with plenty of storage, tea making equipment, comfy bed, flat screen tv and well equipped bathroom with efficient over bath shower. The leisure centre has a medium sized pool, 2 jacuzzis, sauna and steam room, all very clean and well run. As an old building there are lots of stairs and a warren of corridors. Perhaps not a suitable hotel for anyone disabled or with mobility problems. Breakfast was well cooked and plentiful with friendly helpful staff. The hotel is on a bus route into Burnley with frequent buses. We enjoyed our stay and would return to the Oaks and confidently recommend this hotel.

"Weekend Away"

SummertimeLady, Lancashire, United Kingdom 20/03/2018

Very nice hotel, but if you're thinking about booking a wedding there, think twice the amount of stairs and hallways you have to walk to get to your room is ridiculous, the receptionist told us this hotel was a listed building, so no lifts. No good for the elderly or disabled, I had a painful knee so was in agony walking up and down all the stairs.2 weddings were on this past weekend, there should be a dress code, as some of the wedding guests came down for breakfast still in their night ware, very off putting i'm not a prude but when you're eating in the same room as them, it's a no no. Our room was nice overlooking the front, couldn't use one towel though as it had mascara on an oversight in the laundry department, so should be checked before leaving them in the bathroom. Won't be returning here, due to all the stairs....sorry!

"Over Night Stay "

lancsrick, Blackburn, United Kingdom 17/03/2018

First stay here and just one night but overall I would say that all the staff were very friendly and helpful. We had a slight error when the allocated room was two singles rather than a double bed as ordered. But excellent customer service from Callum on reception and we were given a super room with four poster bed, and only few meters away from first one. Breakfast again was fine and nice to see a few windows open as I always find restaurants can get quite warm & stuffy on service. Yes the rooms are a long walk from reception but the old house was never built as a hotel and the accommodation block is built on. Only grumble was the bathroom that could do with a good upgrade. Shower over bath that wet most of the bathroom room with leaks or spray when in use, no anti slip matt and very slippery bathroom floor once shower been on. For the price yes I would stay again but hopefully plumbers been there first.

"Superb Stay"

HarryPotter763, Manchester, United Kingdom 10/03/2018

Stayed at this hotel when going to watch a football match at Burnley FC. Easy to find and lovely welcome. Had a meal in the restauarant that was top notch. We ll come again and this time bring our swimming stuff.

"Wedding Weekend!"

503927Swampy1901, Burnley, United Kingdom 03/03/2018

We attended a wedding reception here and while the reception was brilliant due to the planning on the part of the bride and groom - I feel they were let down a little by the hotel. This wasn't helped by a change of staff part way through all the months of preparations - things that were promised or negotiated were simply not there on the day. We had attended a meal tasting session months before and on the day due to yet another change in staff - one of the desserts was simply not the same as had been sampled. Not a huge issue some may think but there is a big taste difference between toffee sauce and raspberry coulis! At the tasting it had been a dish with the Wow! factor but on the day - although it didn't disgrace itself - it certainly wasn't what had been selected as a option! There were other issues too, such as the bar running out of change and certain beers meaning the staff had to leave the bar to get drinks from another bar which added to the time taken to get a round of rather expensive over-priced drinks - but really these are just poor management issues!! The waiting staff did a sterling job around the entertainment and meals were quickly and pleasantly served without any concern for the interruptions. Our room for the night was lovely if a little cold - but there was no way of stopping draughts through the window - and no way of increasing warmth in the room either - an issue when you have a young child in the room. But the bed was comfortable and Breakfast the next morning was a relaxed and enjoyable event with plenty of choice and variety. Hot food was replenished regularly with fresh cooked food and our request for a high chair was dealt with quickly and pleasantly with a smile!

"One night break"

Lynne T, Manchester, United Kingdom 01/03/2018

Visited for one night on a sunday Lovely staff very friendly Nice room above average cleanliness We ate in the bar and the food and service was good the hotel was quiet when we were there the only downside is the trek to the rooms but this is ok unless you have mobility difficulkties in which case i would recommend ringing in advance of booking to request a room not too far from the reception and dining areas.

"Short break away"

Stuart M, blackpool 23/02/2018

I booked this hotel as a short few days away. Upon arrival we noticed a wedding outside. Anyway we parked the car (loads of spaces) and walked into reception to fine one person complaining because the room is too cold. Anyway there was two staff on the desk one dealing with the customer and the other playing on her mobile (remember there is one person and us that's it) after about five minutes the young lady playing with her phone came to us and said can I help. I said we are just checking in. Swiftly she checked us in and told us where breakfast was being served etc. The wedding party had entered the mail room next to reception by now and the lady at reception said I'll show you to your room. She took us right though the wedding party and into two rooms one the restaurant and the other a function room and gave us verbal instructions to find out room. Well if one of us had been disabled or struggled with stairs we would of had to sleep in the function room. The hotel consists of a house built in the 1800,s and then a massive extension added which houses the hotel. So we went up one flight of stairs, down a corridor about 30 feet. Up another flight of stairs, down another corridor about 40ft. Shocking down a flight of stairs then down another corridor THEN up a flight of stairs THEN down another corridor about 60ft THEN we arrived at our room. (I just want to add that these stairs etc are following the hotel signs on the wall not us just going anywhere anyway we can) so we entered our room. It's not too bad. A very large main space with beds, desk, one chair and table. In the bathroom there is a full bath, over bath shower, sink and loo. Both areas very large. Back in the mail room it was look warm we did try turning the heating up but did not change. The tea and coffee stuff gets changed every day and they leave you two packs of biscuits every day. The window in the room was open a little bit and sadly the latch was broken so we could not close it. The main room also had 3 massive cobwebs on the ceiling that have been missed in cleaning white in the bathroom hairs where left in the sink (was only 6 but that's 6 more than they should of been) the loo roll holder was thick of dust too. On the first night we said we will eat in the hotel restaurant. So we walked down and looked over the menu, the restaurant bills itself as fine dining and the prices show this. A starter was from £3-£8 with main meals from £12 to £24 per person. Being wise we said we will look on our phones and we found in one direction a Wetherspoon 2 miles away and the other a Hungry Horse 2 miles also. So we went to this hungry horse that had bogof on everything on the menu so for £13 we got two massive meals and two drinks (see review) anyway we got back to the hotel and went into the hotel bar. This was 9pm there was no one in the bar staff or public wise. So I stood at the bar for a member of staff to come. We know the bar was open as tv on lights on etc bar lights on. And 20 minutes later a member of staff arrives to get us two drinks. Awful choice of beers Stella or becks and bitter was bodingtons. So I got becks and bodingtons. I had £5 in my hand thinking it might be £5 or £6 and low and behold it was £8. Yep £8. The beer was flat and had no head and the bitter had no head also it looked like it was last nights dregs. Anyway after the pint we went back to our room and went to sleep. The bed nice and warm and very comfortable. The hotel offers FREE WiFi to all guests be made aware it's very very slow and drags badly. It also keeps dropping out. The next morning we did the maze to breakfast and got there and found it has been moved to another room out the restaurant. So we did the maze again and found the room. Breakfast is a buffet breakfast with tea and coffee. Pastry's and apple or orange juice. The hot side is toast, fried egg, beans, sausage. Black pudding, grilled tomato, mushrooms, hash browns it was very nice.. On the next morning as we went to check out the lady behind the desk said checking out I said yes and that was it nothing else. We never used the gym or spa. It's a shame really because I've never stayed Best Western before and have been told best hotels ever. While however there are faults to be found here. The main one for me was the bar with no staff for 20mins and the restaurant prices. I would of been more than happy to pay like £15 for two main meals and give my money back to the hotel rather than somewhere else. Don't get me wrong it was a nice stay loved the glass window but would I come here again. Probably not.

"Not the best"

User 18/02/2018

Nice looking on the outside best described as a maze to get to my room on the inside. Booked a superior room for the extra bit of luxury ended up with a big room no robe slippers no pillow menu. but the best part was the call from reception asking me to stop using the shower as it was going into the bedroom below. Good job I never had a bath or the new water feature in the bedroom below would have been spectacular. Needed to get in my room on day of booking early to attend a wedding had 10 mins to get to my room dressed and to the wedding staff failed to impress were of little help bar left unattended for long periods. would say not worth the money stayed in better hotels

"Not impressed "

User 13/02/2018

Came for mine and my partners anniversary as we are getting married at a sister hotel. First impressions are really good, the food was amazing, service was lovely and the spa/leasure facilities are great. Sadly tho the room itself let it down considerably! As a housekeeper I know what the standard of room should be at. There was a light hanging out the socket, a plug socket loose. The bathroom looked like it hadn't even been cleaned, there was toothpaste all in the sink and over the mirror, the shower was filthy, the shower door seel was coming off and black, the toilet had not been cleaned properly, and on the toilet roll was one single piece of paper left on it. IT is such a shame as we paid specially for a 4 poster bed room, which was not cheap, and we where let down alot. If it wasn't for this I would of rated it 5.

BWOaks, Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Alice C, I am glad to hear that there were some aspects of your stay that you were happy with. Please accept my sincere apologies that the cleanliness of the rooms was not of a good standard. We always try our best to ensure the standard of our bedrooms is maintained and our guests leave satisfied. Unfortunately on this occasion we have missed the mark. For this I apologise and I can only ensure that this does not happen again. I have since spoken to the housekeeping team and raised the issues mentioned and we will strive to do better in the future. Again please accept my apologies and I wish you all the best for your wedding day at our sister property I am sure it will be a great day. Kind Regards, Matt McNair Duty Manager

"posh totty"

Harris3726, Lancashire, United Kingdom 07/02/2018

I've been here for several weddings, birthday occasions, breakfast dates but with working here too, i also know how everything is run and must add that if staff were treated nicer, than they give off a happier and more welcoming vibe, meaning that consumers will have a more enjoyable experience BUT I was not best pleased when i attended a wedding in September and got MOULDY bread with my soup

BWOaks, Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Harris3726, Thank you for taking the time to review our hotel. I am disappointed to hear that you were understandably not pleased with your visit to us back in September. I apologise that this was the case and I assure you this is not our usual practice. I am confident that back in September we made amends for this problem, but again I would like to apologise. Kind Regards, Matt McNair Duty Manager

"Budget hotel in need of renevation."

alisonstp, Manchester, United Kingdom 04/02/2018

The main hotel retains lovely original staircase and fires, but beyond reception, the place is a bit tired and desperately in need of some TLC. New extension available and small basic spa area. Plenty of parking in the grounds. Ok for a budget overnight business stop but wouldn't recommend for a leisure break.

BWOaks, Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear Alisonstp, Thank you for taking the time to review The Oaks and for your kind words about the buildings lovely features. We are currently in the process of renovating our bedrooms, and we have already completed a percentage of the bedrooms. We have received lots of good feedback about our refurbished bedrooms, so I hope in the future should you choose to stay with us again you will have a better experience. Kind Regards, Matt McNair Duty Manager

"Orange squash for breakfast - no thanks"

E3photographer, Lancaster, United Kingdom 04/02/2018

Firstly, all the staff, without exception were polite, friendly, helpful and professional at all times and I could not fault them - thank you for the warm welcome and for the help ordering a taxi. My room was clean, spacious and comfortable, it was also on a quiet corridor and for this I was extremely grateful. I enjoyed an uninterrupted night of sleep in a comfortable bed. Free wifi- thank you ! Some confusion over breakfast - the info say Quills restaurant. A small group of us waited outside Quills Sunday morning at 8am for breakfast and it was not until we spotted a cleaner that we were able to discover that breakfast was now in one of the conference suites downstairs. Breaksfast itself was absolutely fine - plenty of choice, food of good quality and thank you for my veggie sausages. The only thing I was surprised at was having orange squash rather than orange juice. I hope you will change this in the future. I will certainly be back in the future. Thanks again to your staff.

BWOaks, Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear E3photographer, Many thanks for your Positive review. I am glad to hear that you found our staff to be friendly and helpful, I will pass this on to the team. Also it is great to hear that you were happy with your room and it's facilities. I am sorry for the mix up with breakfast. Reception have been asked to inform guests where breakfast will be held and we will in future have better signage to avoid any confusion. I am glad to hear you enjoyed breakfast and I take the comments on board about the orange juice and I will ensure fresh juice is always used. Hope to see you again in the future. Kind Regards, Matt McNair Duty Manager

"Conference and overnight stay "

User 03/02/2018

Stayed here while attending a conference. I was really worried about the stairs looking at the other reviews as I have mobility issues however I needed have worried, there were a few stairs but not too many and the staff were very helpful and helped me with my bags. The bedroom was good, the bed comfy. The conference room was very nice and the food during the event was well presented, tasty and impressively healthy.

BWOaks, Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Dear MrsBwithOCD, Thank you for your 5 star review. Your comments about the building, staff, room and food are gratefully received. I hope to see you again soon. Kind Regards, Matt McNair Duty Manager

"Book via Best Western for a good price"

Albermarle, Surrey 30/01/2018

As a Best Western member it was possible to book a significantly lower price than with the usual booking agencies, especially buy paying in advance. At this price it was good for Value for Money. The hotel address is Burnley, but in fact it is right on the Northern outskirts in a residential area , so no local pubs or eateries as far as I could see. The main house was built by a Victorian Industrialist and the entrance/reception area is quite grand.However only a handful of premium rooms in this building and the rest are in an eighties annexe. As others have said it can be quite a trek to the room and back to the public areas again. The room was a bit dated, old hotel style furniture etc. However was a reasonable size and very clean and comfortable. Bathroom was more modern. A big downside was the 'view' which was of a brick wall about 18 inches from the window. The bar was not that large considering there are quite a lot of rooms but you can spill out into the reception. Disappointing that there was no real ale. Bar food I had wasn't great and took quite a long time to come. In the morning a good breakfast was cooked to order ( better than a buffet breakfast )and came quite quickly . Leisure centre was pleasant. Not a large pool but fine for a dip. So overall OK but nothing to write home about either.

"Nice stay but breakfast was a let down "

User 29/01/2018

My partner & I stayed for a birthday treat get away ! Room was nice & clean ,the staff was very pleasant,our evening meal was lovely but my partner ordered a bottle of moet champagne as a nice surprise for me but when it came it wasn't Moet! There was a variety of choice at breakfast from cereal to a full English,We both had the full breakfast but when it came was very disappointing everything seemed like it had been warmed up apart from the egg ! But on the whole our stay was pleasant ??just a shame the breakfast was a let down .

"Good stay"

User 23/01/2018

One night stay. Good value, with a nice and clean room. We used the spa facilities which were included, they weren't anything fancy but had a sauna, steam room, jacuzzi and small pool. It was a nice addition to be included in the price. The building is beautiful, my only concern would be it is a strange layout and I didn't see a lift. Was fine for us but imagine if you struggle with stairs is something to consider. Would stay again.

"worst stay ever"

User 17/01/2018

had to stay there for r nights too much. A hotel without a elevator with so many steps not only that in the middle of the night the concierge gave my room keys to a police officer who was looking for a criminal so he descided to enter my room. worst experience ever!!!!

BWOaks, Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
This matter has been resolved with the guest via email. The points regarding keys being issued in this review are unfair and untrue. TripAdvisor have been informed. Kindest Regards, Matt McNair Duty Manager

"Great architecture "

Richard T, Plymouth, United Kingdom 14/01/2018

I was highly impressed with my 2 night stay at the hotel. The staff were excellent from reception, bar staff (mixologist) and room service. The stained glass in the foyer is quite a beautiful sight and the history has been kept well throughout the rooms and dining area with all the modern requirements that you would require. WiFi worked well through the hotel and the leisure facilities was kept clean and maintained. I have no flaws to say about the hotel and I look forward to staying in the near future.

BWOaks, Assistant Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. It's great to hear that you enjoyed your recent stay with us and that the hard efforts of all are paying off. I hope we can welcome you back sometime in the near future given you are in the local area. Thanks again for leaving your feedback. Kindest Regards, Callum Dean Assistant Manager

"Good Hotel, great service"

sauditaps, Wakefield, United Kingdom 12/01/2018

I was visiting the area on business and was recommended the hotel by a work colleague that lived in the area. The hotel was about a 10 minute taxi ride from Burnlely (Manchester Road) train station costing £6 (taxi needs to be pre-booked as there is no taxi rank at the station) Is located on a main road, though set back from it and well sign posted. Check in was a straightforward experience then headed off to my room which was at the back of the hotel. A considerable walk with a number of sets of stairs. Tried the key card, didn't work. Back to reception for a new card, then all the way back to the room to find that the issue was with the lock not the key card. The receptionist was most apologetic and gave me a complimentary upgrade to a premium room located in the main old building. The room itself was large with views across the front lawn and over to the hills in the distance. The double bed was comfortable and there was a wide selection of complimentary drinks (tea, coffee, Harrogate spring water still/sparkling, San Pellegrino fizzy orange) as well as cookies and biscuit. The bathroom looked as if it had been recently renovated and looked very good indeed. When I stayed the room was lovely and quiet so got a good sleep. I chose to eat in the bar. The drinks selection was nothing special with a few mainstream pump beers + usual spirits and wine selection. Service was good. In the end I chose a Cajun chicken and bacon salad with chunky chips. It was well presented and I really enjoyed the taste. I did not have to wait that long for the food. Pricing was typical hotel so no surprises there. Internet access is free and I found it was good enough to browse and email both in my room and the bar. Full English breakfast was of a good size and served reasonably quickly which suited me fine. Checkout was straightforward, the receptionist was friendly and helpful throughout. I stayed on a Sunday night (very few other guests in the hotel) and took advantage of their special advance booking price of £49 B&B. This is a bargain and I most definitely got value for money. If visiting the area again I would have no hesitation staying here again.

BWOaks, Assistant Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. Customer service is something that we prise our selves on. I'm glad to hear that this shone through during your stay with us. Your comments have been passed to the necessary departments. It's great to hear that the hard efforts of everyone are paying off. Hope you're in the local area again soon so we can welcome you back for another stay on business or leisure. Kindest Regards, Callum Dean Assistant Manager

"Great Hotel"

kristina A, Harrogate, United Kingdom 02/01/2018

We stayed for one night in a double bed room. The room itself had everything you would need - from coffee, tea making facility, to an iron and towels. The leisure centre has a sauna, steam room, two jacuzzis and a shallow swimming pool. The rooms were clean and well maintained. The staff looked busy, but always friendly and polite. I think we will be coming back!

BWOaks, Assistant Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I'm happy to hear your experience with us was as great as it should be. It's fantastic to hear that the hard working efforts of staff in all areas are paying off and are helping to provide a great level of service to our guests. Look forwards to welcoming you back sometime in the near future. Kindest Regards, Callum Dean Assistant Manager

"OK but not amazing"

User 27/12/2017

Room was pretty decent looking but on closer inspection wasn't as clean as you would hope. Our platinum superior room came with bathrobes and slippers...one of each to share between the two of us. Breakfast was a bit of a disaster. We have to queue for about 15 mins and since there were 2 entrances to the breakfast room people were coming in and getting seated before others who had been waiting a while already. Selection of food was ok but would have benefitted from more regular re-filling and they were clearly understaffed.

BWOaks, Assistant Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. It's only through issues being highlighted that we know our areas of weakness and where we need to focus on. Buffett style breakfast is a common practice within our business. I will pass your comments and work with our breakfast manager close to ensure that these problems won't be repeated issues. As a hotel, the cleanliness of bedrooms is our highest priority. I will continue to work with the housekeeping team to ensure that things are kept to our usual high standard. I hope we can welcome you back sometime in the near future. Kindest Regards, Callum Dean Assistant Manager

"Clean and Comfortable"

User 15/12/2017

Clean and comfortable hotel with good leisure facilities. The restaurant offers a good selection of cuisine as does the bar menu. Good parking facilities and helpful staff. The hotel is located in an area of outstanding beauty.

BWOaks, Assistant Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. It's great to hear that you were able to make use of and enjoy our in house facilities. I'm glad that you enjoyed your stay with us. It would be lovely to see you again sometime are you to be in the local area. Kindest Regards,

"Poor Xmas party"

Sharon T, Burnley, United Kingdom 06/12/2017

Works Christmas party 20 people. The food was bearly warm and little of it. The potatoes were black . Couldn't pay by card and no cash machine. Only played 2 Christmas tunes when asked. Want be returning .

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your review. I am very sorry that you did not enjoy your visit. I will certainly pass on your comments to the kitchen as this is not the standard we are used to. We are looking into having card machines on the bars in the future as it is a request we have quite regularly. We have also spoken to the company who supplies our entertainment so that this does not happen again. Once again thank you for your feedback as this helps to improve in the future. Kind Regards Maxine Walsh

"Works Christmas Party.........Oh dear..."

Fiona W, Burnley, Lancashire 03/12/2017

We didn't get off to a very good start I'm afraid! The computerised tills behind the bar were on a go slow and stopped at one point which made the young bar lads struggle to know what to do! On top of that bar prices were quite extortionate so as I only had about £30 cash I decided to pay with the only card I had taken out with me which was my visa debit card. I was informed at the bar that they didn't have a card machine and I would need to go upstairs to reception to set up a tab. Off I went but found reception unmanned, after shouting hello a couple of times I saw a waiter going upstairs so asked him if anyone was manning reception......he went and got the receptionist from another area of the hotel. She apologised stating they were having trouble with their tills and then went on to say I couldn't open a tab with a visa debit card. I explained I only wanted to pay for the drinks I had just ordered and told her what had been ordered and the amount but she needed to go and get the bill from the downstairs bar......I commented at this point that we had been in the building for 40 minutes, were now running late for our meal and this wouldn't have been a problem if they had card machines down at the bar. I also asked if there was a cash machine so I could draw out and pay cash instead if it was a problem but no there was no cash machine! I really find it hard to believe that a hotel like The Oaks doesn't have a cash machine for guests! Anyway after the drama of the drinks we got our seats and relaxed a little.......unfortunately the meal left a lot to be desired.....mass produced burnt offerings that were at best tepid and very dry Yorkshire puddings. At this point I decided not to complain because the young waiters and waitresses didn't engage with guests and were run off their feet with the amount of people they were serving. It also seemed we had picked the seats where our table was used as a thoroughfare for waiting on staff, other party guests and the DJ! This was because 4 long tables were crammed into the space in front of the dance floor with 2 more long tables at the back near the bar with loads of room next to them! There was a private function (possibly a wedding), our Christmas party function with at least 4 other companies and another function room full......they must have made an absolute fortune last night. Pity that the quality was rubbish and definitely not worth £30 per ticket. I last went to a works do there over 10 years ago and can honestly say there has been no improvement because it was very poor then! I won't be going back and definitely won't be recommending it for functions!

"Amazing Staff & Lovely Pool"

User 03/12/2017

Stayed 4 nights while working in the area, staff were amazing... friendly, professional and every request was accommodated with many smiles. Pool was great! Food was good, bar could do with a real ale on pull pump. Noisy with Christmas Party folk ... but I was moved to a quiet room on request! Thank you.... will miss my morning swim and all the smiles.... ??

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your lovely review. I am glad reception looked after you with moving you to another room. We hope you will come back and see us soon so you can enjoy another morning swim. Once again thank you. Kind Regards Maxine Walsh


User 02/12/2017

Went for our Christmas party. Service was slow, missing things from all three courses. Food was cold, soups had no bread rolls til they were cold, vegetables were missing from the mains, those who ordered Christmas puddings were told they couldn't have them. Staff were rude. Add this to the ridiculously overpriced drinks and nightmare in booking/organisation beforehand and it was by far the worse service I've ever encountered. Such a shame as we have had 3 dos there before and had decent evenings

"Nice place to stay at"

Terry T, Stafford, United Kingdom 27/11/2017

A very quite little hotel just off the main road from Burnley to Nelson, the room we ha was nice and quite, plenty of room, the bed was very comfortable, the breakfast was good with plenty of choice very pleasant serving staff made you feel very welcome and they could not do enough for you.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I am glad you were made to feel welcome and everyone was pleasant as customer service is very important to us. Once again thank you. Kind Regards Maxine Walsh

"Comfortable Stay"

Smiffysbitz, Dorset, United Kingdom 21/11/2017

Stayed for three or four nights for a family gathering. It's fair to say that the premises are a little tired in places, but that said, the staff were very friendly and we had a good room. The old part of the hotel has real character. I think the room cleaners need to pay a bit more attention to the nooks and crannies and the hotel need to get the televisions working properly. The leisure suite seemed quite good but we limited ourselves to the pool, hot tubs, steam room and sauna. The restaurant and bar meals were of good quality but the choice was a little limited. If mobility is an issue, telephone first to arrange a suitable room as there are no lifts and a lot of stairs. I would happily stay there again if I am ever back that way.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I will pass on your comments to our housekeeping team so that they can improve in the future. It is a fact that the hotel has a lot of staircases so it is best to telephone ahead if you have mobility issues so that we can allocate rooms suited to the individual. Our menu changes according to seasons so we can take your comments on board for the next time they are written. Once again thank you. Kind Regards Maxine Walsh

"Welcoming Hotel"

Lesley R, Romsey, United Kingdom 18/11/2017

I stayed at this hotel with my 86yr old mother and daughter for my aunt's funeral. The staff were wonderful, very helpful and accommodating. Nothing was too much trouble. We changed rooms at the last minute because there were too many stairs to the first room offered (for my mother) and given one on the ground floor. There were a couple of other issues dealt with by reception in a most professional way and we weren't made to feel like we were making a fuss. Breakfast was efficient and cooked to order. A lovely old building with plenty of parking space, just perfect for this very sad occasion.

"Awful experience "

steph m, South Ayrshire, United Kingdom 18/11/2017

Rooms....reasonable. The rest has a lot to answer for. Reception not very welcoming and restaurant...indescribable. Waited 20 minutes for a bottle of prosecco and 1 other drink... Waited 1 hour for 2 soup and 3 bruschetta. After 45 we asked to speak to the manager who did manage to hurry things along but by this point we had given up the will to live. The free entertainment for the night was the table next to us that had experienced every possible problem also. Hotel ok but restaurant a disaster.

"Very nice but lots of stairs "

Clarabell73, Washington, United Kingdom 09/11/2017

Stayed one night here, check in was quick my room was in the 300 which is a very long walk up numerous sets of stairs. No offer was made to carry my case it was a long trek. Evening meal was delicious and the long haired blonde waitress was fabulous. Her manner was excellent and so friendly. Room was basic bit dated but had everything I needed. Shower was a bit rubbish no way to adjust the height but it did the job. Bed was comfy. Breakfast was nice again the waiting staff were superb. Coffee was lovely and the girls were replenishing all the time. Check out quick and easy and an offer to carry my case. Would I stop here again yes........

"Basic Rooms But Great Food "

Matt H, Ilminster, United Kingdom 08/11/2017

Stayed here in the last week while working in Burnley . Firstly make sure you get a room in the 100's or 200's . I had a room in the 300's and felt like a mile walk to get to it with luggage and there is loads of stairs !! The room was basic but clean and tidy . It certainly doesn't have any character as very plain. The food in the restaurant was excellent and can recommend the Duck . Overall was a good stay but didn't set the world alight .

"Mr k taylor"

kevtay59, Penrith, United Kingdom 05/11/2017

Really nice place to stay staff excellent breakfast excellent I booked a table for 2 for a three course meal got soup start very nice then ordered fillet salmon I thought you get veg and potoes but just got salmon and a little dressing which I think not good salmon good but no veg o potoes not worth the money charge that was a downside for me I would not have evening meal not worth the money charge I would go back but not have evening meal I stayed 4th November kev taylor

"Perfect for weddings"

User 02/11/2017

My wife and I had our wedding reception here on Monday and we could not have asked for more. The staff are wonderful; courteous, helpful and willing to go above and beyond for you. Our room manager Callum organised our whole day for us and even went as far as staying over an hour after his shift ended to make sure our first dance was on time. Even more incredibly he was back in preparing a conference at 7am the next day. No hotel is perfect and unfortunately there is no lift (due to it being a grade 2 listed building) and the layout can at first glance appear to be an endless labyrinth of stairs, but this adds to the building's character. We also owe a great deal of thanks to our wedding planner Jess who helped us arrange everything from the moment we started looking for a venue over two years ago. Thank you to you and all the wonderful staff at the hotel for making our special day go better than we could have possibly imagined. This is the friendliest hotel we have ever stayed in.

"Night away"

User 02/11/2017

My parents booked this for me and my husband as a treat, the place was very nice and clean but loads of stairs to get to our room, bed not comfortable at all. Pool was nice one jacuzzi very nice and warm other one near the pool was freezing. Breakfast was lovely attended the bar in the evening and they didn't even have coke.

"Fantastic food"

User 30/10/2017

We called in at tea time and both our dishes the blue cheese steak sandwich and the mushroom pasta dish were excellent. Customer service was amazing and nothing was to much trouble. We are looking forward to our return.

"Lovely place"

User 26/10/2017

Looks impressive when you drive into the car park and this confirmed from the entrance onwards. Especially impressive are the huge stained glass windows and grand staircase. Loved the swimming pool and spa ( although spoiled a bit on 2 nd evening by noisy kids allowed in the sauna and jacuzzi ). Bedroom and bathroom spacious and comfy. Excellent food although a bit pricey in main restaurant. More reasonable in bar area but not many tables there. Breakfast had lots of cold and hot food to order choices overall a great business stay and U felt perfectly comfortable as single female,

"Lovely staff, nice place but very oddly laid out"

User 26/10/2017

Stayed on a business trip and was quickly and warmly welcomed. The hotel obviously has a lot of history and charming decor, set off by the huge stained glass window going up the main staircase. The layout is very odd, I guess through years of growth and developments. But is a tad confusing. Good room though and well finished. Comfortable bed and good shower. Very good rate. Would stay again.

"Anniversary "

travellerNelsonUk, nelson uk 25/10/2017

My husband and I stayed for 2 nights 10 days ago as celebration .we married there in 2014 and go back every year for our anniversary. Can't fault the oaks for service. We arrived at the Oaks to be told we had been upgraded to an executive suite .lovely surprise.

"Spa, Overnight Stay, Dinner and Breakfast"

User 24/10/2017

I brought a Wowcher for the Oaks hotel for a gift which included an overnight stay, use of the leisure facilities, a two course dinner and breakfast the next morning. The hotel looked grand from the outside but inside it was quite dated. Staff were very polite on entrance. The leisure facilities were nice and clean. The TV wasn't working, we only had three Sky Sports channels and Sky Sports One. I rang reception and they did say this was because of a storm they'd had the previous night. Although it was very frustrating. Dinner was delicious and again staff were very polite and welcoming. At night the bed was uncomfortable as it was quite hard so our sleep was broken. Breakfast was a small choice of fruit, cereals and toast with then a full English breakfast also which again was delicious. Overall it was slightly disappointing with it being a gift and I probably wouldn't return.

"Nice rooms, pleasant staff"

passion8aboutservice, England, United Kingdom 24/10/2017

We booked a WOWCHER deal for £75 for two, including 2 course Dinner, Breakfast and a bottle of wine. The Set Menu was a bit limited but they would credit you against the a la carte menu. Our first room was very nice with a lovely clean bathroom, albeit a loooong way away from reception (why do hotels that are nearly empty put you in rooms so far away?). Unfortunately there was an issue with the internet so they moved us and upgraded us for the inconvenience - to a type of Suite. Even better, but the internet failed after an hour so in the end they reset the whole system. Staff could not have been more helpful, rooms were clean and comfortable, plenty of parking and food was pretty good too. Probably not the best dinner we've ever had but for the price, still very good. The SPA is a little quirky but with a warm, small pool, two Jacuzzi's, large Sauna and Steam Room it ticks all of the boxes. The drinks were reasonably priced in the bar and so (unusually for me) it was hard to fault anything. There are a lot of stairs and passages as the original house was extended with additional hotel rooms so I guess it would not be easy for someone with mobility issues, although they do have a wheelchair access ramp at the front door. It was a weekend so the place was very quiet and the Duty Manager seemed to double up as waiter and barman, but service was relaxed and friendly. Don't expect lots of grounds with this old house as the area is quite built up, but in summer there are outdoor terraces and some garden. The stained glass window and creaky staircase are lovely - and would make a great backdrop for a wedding. Their Christmas Day Dinner price is insanely cheap so I would certainly be going there if I hadn't already got plans. Will certainly be returning if WOWCHER do their deal again.

"Don't bother"

Nick R, Lincoln, United Kingdom 19/10/2017

We stayed at the hotel on 15/10/17 for one night. Having used the pool and steam rooms we decided to stay in the hotel for dinner what a mistake. I ordered the pork belly for a starter it came with some very sorry looking pea shoots and lukewarm. My main which was the duck breast was ok. Now for the dessert.... a trio of chocolate tarts. I should have been worried when a knife and fork appeared, they were rock hard. My wife had a cheese board which should have been served with a glass of pork as stated on the menu it did not arrive with the cheese and when we asked for it we're informed that they did not serve port with the cheese anymore as customers didn't think it went with the cheese!!!!!! Please do not waste your money by staying here.

"Wedding day "

andyb304, Clayton le Moors, null, United Kingdom 18/10/2017

We had the most wonderful wedding at the Oaks hotel Burnley on Saturday 14th October. The rooms were beautifully set out. We used all three rooms at different points of the wedding. The meal was superb and the staff were excellent especially Callum who made sure that everything ran smoothly from start to finish. Once again thank you for making it the best day of our lives!

"Mouldy Old Dough"

TheBedf0rds, Merthyr Tydfil, United Kingdom 16/10/2017

Visited with our daughter while hubby was at the footie. The leisure facilities need updating but for £12 per person it was just about acceptable. My gripe is that the meal we had later was mouldy. I ordered a tuna and cucumber sandwich on brown with a side order of fries. I picked up the sandwich and immediately I thought the bread was not fresh. I took a bite and on closer examination I could see green spots of mould. I asked to see the manager but I was told she was busy with a wedding party. The waitresses was horrified when she saw the mould. She took it back to the kitchen and asked if I would like anything else. I had lost my appetite. The manageress did come over later and apologised. I told her that whoever was responsible must have known the bread was stale, out of date and mouldy. She agreed. My daughter's Caesar salad was acceptable. The staff were very nice, really embarrassed and I felt sorry for them. The person responsible should have been made to face the customer before they collected their P45. Next time I'll go to watch the football with my husband and have a meat pie at half time.

"Not impressed"

difah, Manchester, United Kingdom 16/10/2017

Stayed overnight for a wedding celebration. Room was OK but they are ready for a refurbishment and were very hot even though the heating was not on. Lots of steps to get to room and public areas. Went for Breakfast had to wait for a table. The breakfast is self service, opened the containers for the hot food- no eggs, went for coffee no milk, made toast no butter, lid on orange juice dispenser kept falling off. We got fed up of asking for things. Had a drink in the bar just off reception, then went to the function room where we were charged different prices for the drinks, you cannot paid by card in the function room either which is ridiculous.


janecd465, Burnley, United Kingdom 11/10/2017

The Oaks Hotel and their excellent wedding planner hosted my wedding last year, what a lovely day they gave us, nothing was too much trouble for them. Now we have been offered a free nights B and B as an anniversary present, how wonderful.

"Beautiful hotel, great food and service"

Maureen H, Manchester, United Kingdom 01/10/2017

Stayed with a friend for one night. The hotel is beautiful a real piece of Victorian history. The evening meal was really good. Lovely menu, beauitfully presented food and very tasty. Andy the chef also on for breakfast which was also very good. Service especially at breakfast was excellent. Extremely good value for money.

"Spacious room in a old big house "

Ritchiemakeup, Manchester, United Kingdom 27/09/2017

Stayed at The Oaks Hotel just. Beautiful big old building, lovely big stained glass too as you go up the main stairs. Lots of steps to get to my ground floor room next to the Gym. The room was huge, lovely wet room too, had an old bed head looked original with a modern comfy base, random but also fun. For an extra £3.00 you can have your breakfast brought to your room, I loved this.

"Lovely room, awkward layout"

User 26/09/2017

This was a fine hotel. The room was clean and neat, everything worked fine. The staff were lovely and very helpful. The only negative is the layout of the hotel is very awkward. Many of the rooms are a considerable walk from the main desk, going up and down stairs more than once. Would not recommend for people with mobility issues. It is a very pretty location though.

"Weekend Stay"

maria25021992, Bury, United Kingdom 26/09/2017

Stayed here over the weekend and really couldn't fault the place! From the receptionist being so welcoming and even recommending local places for us to visit to the breakfast team in the morning taking all kinds of request!! We will be back again soon! :)

"It's alright"

sirtravellot, UK 25/09/2017

Decent gym. Didn't try the pool. Breakfast was ok. The place needs a decent freshen up and a good deep clean. Can't say anything bad about it, friendly staff, liked the period features but in dire need of a lick of paint and some new carpets. We would stay here again for the money paid.

"Stairs stairs and more stairs "

lornadempsey, Ayr, United Kingdom 25/09/2017

Hotel looks nice from the outside although a little run down. Lovely reception and big stair case, that's where it stars..... OMG up and down about 7 staircases just to get to my room, carrying luggage, exhausted!! Leisure facilities were nice, changing rooms a little smelly, better when the girl was scrubbing around my feet on way out?! Can't you wait till everyone is away? Meal in evening and breakfast was nice. Staff were all nice and friendly. However the neighbouring lady who was in with her dog for her evening tipple, which is a usual thing by all accounts, was quite rude to staff and off putting to guests causing an argument. Ban her! For the price per night it was ok but we would pay more for a better quality decorated room, it was quite poor.

"What no coffee"

Nick G, Burnley, United Kingdom 16/09/2017

Can't believe that they are incapable of travelling training staff how to use a coffee machine. In the end just stopped asking as it was getting embarrassing. The fact that the staff just said ye will ask someone and just continued to serve other people. Not the standard I would expect.

"Great Potential Not Achieved"

auldcreamery2013, Ayr, United Kingdom 15/09/2017

Access from the M65 is easy and quick. The building is imposing and reception was good. To get to our room we had to first go up a few flights of stairs (Which were quite grand) but then we had to go back down several flights of stairs to the ground floor at the rear of the hotel. We had the room at the end of the world. The room had a double bed and a bunk bed. Facilities were OK but those which you would expect in a 3 star hotel. The fire alarm went off in the early hours and we of course had to make our way to the assembly point. After perhaps half an hour we got the all clear. No explanation and non the next day. The bar staff were very pleasant and friendly. Parking is OK. The leisure facilities are welcome but the service there was less than good. Some people before me and therefore myself had a long wait to gain entry because there were no staff at the reception. The facilities themselves are better than some and worse than others. Adequate.

"Very comfortable stay"

900Lancasterfamily, Wokingham, United Kingdom 14/09/2017

This is a lovely hotel, one of the best in the area. Very comfortable. Lovely staff. Fantastic breakfasts. Highly recommended as base the explore,the beautiful countryside or visit local attractions. There is plenty of car parking. It's handy for both Burnley and Colne / Nelson. You will need a car or of course you can walk.

"Great Place to Stay with Spa Facilities"

webbpi, Cambridge, United Kingdom 13/09/2017

The staff here are fantastic. Food good, amazing breakfast value Spa God with pool, 2 jacuzzi and steam room, plus a well fitted out gym which is large. Rooms vary according to category, but all good. A great place to base yourself for waking in Bowlan Forest and West York Dales. The main building is an old Mill Owners Mansion. Fantastic grounds. Visited from Caimbrudge on 5 occasions now. Will stay again.

"Complimentary 1st Wedding Anniversary Bed n Breakfast"

User 10/09/2017

Thank you to all the staff at the Oaks , especially Emma , who is sadly leaving. Our stay was as amazing as our Wedding day, the room, our meal in the evening and breakfast was excellant. We got swans on the bed and a btl of Prosecco was chilled waiting. 10/10 Looking forward to seeing you all again soon for my Sons wedding. Carole n Eric Wood

"Good all round stay"

AJ_AJ963, Stoke-on-Trent, United Kingdom 07/09/2017

We stayed at this hotel for a couple of nights over the bank holiday weekend as we were attending the Rhythm and Blues festival in Colne. The reception staff were good and the room was comfortable. As others have mentioned, depending on which room you are in it can be a bit of an assault course to get too. The short cut to ours was through the entrance to the leisure centre, perhaps the staff could tell you this rather than have you drag your cases up hill and down dale to get to your room. A slight criticism is that there are not enough sockets in the room, these days many people have umpteen gadgets that need recharging so the availability of more power points would be good or maybe they could look into replacing the existing sockets with the ones that have the USB charging built in. Overall we were happy with our stay and shall more than likely be staying again next year.

"Great hotel"

lilly120379, Manchester, United Kingdom 07/09/2017

Stayed here with my son, was really impressed with the hotel from the minute we arrived. Stunning building from the outside and the inside didn't fail to impress with the stunning staircase and stained glass windows. The staff were all lovely and very helpful, the room was clean, spacious and comfortable with a lovely view of the gardens. Breakfast was really nice, I would definitely recommend this hotel to anyone!

"Awful sleep, poor food, rude staff"

beth c, bolton, uk 05/09/2017

Stayed here for a hen party attending a themed night put on by the hotel... Firstly on arrival I arrived after the rest of the girls and the reception staff seemed annoyed to help me find the girls and what room I was in, the lady on the spa desk was also rude and seemed elsewhere occupied with what seemed we're friends of hers. The room was clean as was the hotel grounds, rooms were nicely decorated too and spacious. The problem I had was that light came in at the angle the bed was at through the window waking you up. There was also lots of noise and shouting until early hours which I understand isn't the hotels fault but it seemed to go on forever and no staff seemed to intervene to stop an argument and banging that could be heard around the whole place. Food behind the bar was awful! And overpriced. I ordered a beef sandwich on white bloomer with horse radish mayo and red onion.. what I got was a slice of wafer thin beef from Asda on two slices of warbies bread with a blob of smart price mayo. I don't know we're the horseradish or red onion we're hiding... perhaps with the rest of the chips as there was only a small handful on the plate. We had each paid 25 for the evening entertainment which was a three course meal, and a night at the movies tribute act. The meal was ok a little dry and again lacking in portion size but for 25 all in with the entertainment I didn't think it was too bad. The entertainment was good but I'd say more episode of eastenders than night at the movies as I think they sang the majority of grease songs then went home it didn't seem to last long. The dj however was a great guy and did a good job of keeping the night going. As I shared a room I only paid half but I feel that was a fair price I wouldn't of paid 60 on my own it's defibatly overpriced

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I'm sorry to hear that aspects of your visit were lackluster of your expectations. Customer service is of our highest priority throughout the hotel, so I'm very shocked and saddened to hear that you felt this way from our reception team. I will speak to the reception team about how we can go about not having this as a repeated issue. In reference to portion size, we do try to find a balance between fine dining and filling food. I'm sorry you felt that the ratio was not balanced. This is something I can work on with the Chef, are we to see it as a continually reported problem. Our sandwich fillings are all made in house, and certainly not from Asda. The prices for the bar menu are set by our head office company for all of the hotels, so this is something I can speak to them about potentially re-balancing. I'm glad to hear that you enjoyed your room. We're currently under refurbishment, so it's good to hear that the hard efforts of maintenance are paying off. We hope we can welcome you back sometime in the near future with a much better experience. Kind Regards, Maxine Walsh

"Terrible night sleep..."

DeeJ1987, Manchester, United Kingdom 27/08/2017

I'm currently still in the hotel after a bad nights sleep I was going to wait until I got home until I went to the bathroom and saw (see picture below). So the hotel reviews about the stairs are fully justifiable but it is a very old looking hotel and actually the lobby looks really nice. The room gives you a motel vibe (on the edge of route 66). The room we stayed in was like a boiler. The window barely opened but due to noise we couldn't leave it open anyway. We also had multiple bugs in the room including two giant moths. Again the window hasn't been open so how they got in, I have no idea. We had a dirty towel and behind the sofa hadn't been cleaned. All in all, I wouldn't recommend. This is my 3rd review of lavender hotels and none have been good. I've stayed in decent best western though. Looking forward to going home and having a shower!

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review out hotel. I'm sorry to hear that you didn't enjoy your stay with us. I'd like to be able to go through a few of your points: I'm ever so sorry that you felt this way about the bedroom you stayed in. Could I first ask which room you stayed in? We're currently under refurbishment of some of our bedrooms, I'd like to be able to make sure that your room certainly wasn't a recently refurbished room. The housekeeping team do in fact open the bedroom windows during the cleaning process of the bedrooms and close them before a guest checks in. I apologise if a bug did find its way in during this time - this can be a hard variable to control whilst assuring the rooms smell fresh and clean for the next guest to check in to. Could I finally ask if your issues faced were reported to one of the members of our team at the time they arose? I'd like to be able to think that all of your issues could and would have been solved during your time at the hotel. I hope that we can resolve these issues and welcome you back sometime in the near future. Kind Regards, Maxine Walsh

"Nice mid-week getaway"

User 26/08/2017

Stayed as a last minute plan with my wife, hotel was lovely, a lot of history and the gym/pool facilities were excellent. Ate in the restaurant and the food was amazing and all the staff couldn't do enough to help us. Our room had everything we needed and had a lovely view of the gardens, was comfortable and clean. Would definitely recommend this hotel and looking forward to visiting again soon.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. It's great to hear that our hotel met your expectations. I'll pass your comments on to the relevant departments who I'm sure will be happy to hear that their hard work is reciprocated in such lovely feedback. I hope we can welcome you back sometime in the near future. Kind Regards, Maxine Walsh

"Wonderful "

User 17/08/2017

We came here with my grandparents for an anniversary celebration. They struggle with mobility so once we found shortcuts to the rooms (cutting out a lot of stairs I'd definitely ask) they could get around a lot easier. The pool, sauna and jacuzzi are all lovely, clean and open from 06:30-22:00 so we had opportunity at any time to use it as and when we wanted. The staff were very helpful and attentive when sat down for our main meal. The main dishes were unbelievably tasty. All four of us finished every bit of our 3 course meal. I would recommend the duck which was my dish. The steak and pork belly also looked divine! The wine we had with our meal was called "The Beautiful Lady" which was a white wine and tasted exquisite. The young men who were serving us for our main meal were so professional and polite. We didn't feel rushed at any point, we had a lovely break between our starter to main and then main to deserts. We were also 15/20 minutes later than we booked in but they were not hesitant to help us be seated when we were ready, I understand it could be an inconvenience if busy but luckily it was quiet. My grandparents struggle with their mobility which can sometimes be difficult to get up and move around quickly so to not feel rushed was a big help and less stress for them feeling rushed. My grandad also has Parkinson's so sometimes needs a bit more assistance with eating, a straw to drink his tea (or rum at night!) and the staff got us a straw without hesitation, they made sure we were comfortable and enjoying our meal and kept up to check with our drinks. It is the little things that make a big difference to a rare night away. So thank you very much. To the restaurant staff, the bar staff, the receptionists - just everyone. They liked it that much that my grandparents booked another night tonight to make the most of the jacuzzi and pool!

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I'm ever so happy that you enjoyed all aspects of your stay with us. I will pass your comments on to the relevant members of staff, who I'm sure will be happy to hear that their hard efforts are reflective in your lovely comments. I'm glad we were able to adequately accommodate for both your grandparents and yourselves during your stay. Customer service is of our highest priority, so I'm very happy to hear that the staff met your standards. We look forwards to hopefully welcoming you back some time in the near future. Thank you once more for choosing to stay with us, Kind Regards, Maxine Walsh

"Impressive old property with great spa facilities"

sary_jacot, huddersfield 14/08/2017

We had a great value stay with a wowcher deal. The hotel has a very grand feel with fantastic stained glass windows in the stairway. The menu options for dinner were very limited on the deal but the food was of good quality. Staff were very friendly especially the breakfast waitress who was run off her feet trying to look after a full room on her own. Getting to the bedrooms was challenging due to the multiple corridors and changes in levels however everywhere was well signed. Our bedroom was a decent size although slightly dated and the television was worse than useless. We reported it in the evening but nothing was done. Sound insulation between rooms was pretty poor as we could hear noises from other bathrooms being used. The spa facilities were excellent although the pool was on the small side. The sauna is massive and hot. The steam room was also good and there are two whirlpools. The hotel location is great for access to lovely countryside on both sides of the Pennines. Would stay again but not sure whether the full rates would represent good value.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. It's great to hear that you enjoyed the grand entrance area of the hotel. I appreciate that Wowcher deals do limit the food availability for your dinner, though I'm glad to hear that the provided food was up to your standards. I'm happy to hear that the efforts of our staff were recognised. Customer service is a huge thing for us, so I'm glad that this box was ticked for you. Unfortunately, most rooms are a long walk due to being built on from the main building and being grade 2 listed. Executive rooms are available at an increased cost, which are located just above the main staircase, as an FYI were you to choose to stay with us again in the future. Could I ask what your room number was during your stay? Thank you again for choosing to stay with us, Kind Regards, Maxine Walsh

"Lovely stay"

vicki w, Newcastle, United Kingdom 12/08/2017

I must start off by saying all the staff we encountered on our 2 night stay were lovely, all very helpful and pleasant. However the 2 ladies that served breakfast each morning were fantastic, such hard workers and always had smiles on their faces. Unfortunately the staff didn't appear to wear name so I can't mention them personally, but if you have any type of recognition system for your staff as some hotels do, please pass on our praises. We stayed Tuesday 8th to the 10th and both ladies were serving breakfasts on each morning. The room was clean and had a lot of essentials like hangers, hairdryer, tea a d coffee etc, a little dated but comfortable. I would have liked a shower gel in the bathroom rather than a shoe shine! The view however was rubbish, we half faced a brick wall and pipework off the roof across from our window. That being said, I didn't book this hotel for views so this didn't spoil my stay. The leisure facilities were excellent, pool a little small as quite busy but it is the school holidays. We were in the restaurant the first night and the food was perfect, I had belly pork and my partner duck. We both enjoyed our meals and the wine the waiter recommended was lovely. Shame about the black plates mate to look like slate (I love a good clean white plate to show off well presented food). The huge stain glass window on the main staircase is beautiful and a great feature. Car parking was good, close to entrance and plent space. Free WiFi in rooms which is also of a good speed. Good base for exploring local area I would definitely go back.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I'm glad to hear that the staff for breakfast and elsewhere were all up to your standard. I've passed your comments on to the breakfast staff who were happy to hear that their efforts to provide great service was recognised during your stay. We do run an employer of the month service, so positive mentions like this towards specific staff are a huge contributing factor. We do try to provide a variety of amenities within the bedrooms. I'm glad to hear that you were satisfied with what was provided. We are currently under refurbishment of our bedrooms, regarding the "dated" issue. Could I please ask which bedroom you stayed in? We're resolving this issue room by room and aim to have all refurbishments finished within the near future. We look forwards to welcoming you back in the near future. Kind Regards, Maxine Walsh

"Great one night stay but one disappointing aspect"

Tania W, Walsall, United Kingdom 09/08/2017

Had a one night stay at this hotel. It was easy to find and close for us to visit family. Parking was good, Check in was quick and efficient and the staff friendly and welcoming. Our room was on the first floor accessed by a beautiful staircase and stained glass window. (No lift). The room (104) was spacious and clean but overlooked roof tops & pipes, which was a little disappointing. There were plenty of drink choices including cans of orange, bottled water, teas, coffee & chocolate drinks with 2 large cookies and fresh fruit? The bathroom was a good size with shower over the bath and good quality toiletries. All was great but after a nights sleep I was suffering with my back as the mattress was so soft and unsupportive. The breakfast was really good so no complaints there either. Overall a very enjoyable stay and would definitely stop again assuming not all beds would be the same and a replacement for that particular room takes place.

"Good Base for Days Out. "

1990birdy, Lincoln, United Kingdom 09/08/2017

Oaks hotel is a great base and a lovely traditional hotel. The room we stayed in was in the main part of the hotel and was spacious and clean. The staff are very friendly and helpful. The bar food and drinks are priced very reasonably and the food portions very generous.

"Lovely stay"

Gingerbread48, Lancashire, United Kingdom 28/07/2017

Fantastic old building full of personality and charm, beautiful stained glass window. The staff were friendly and helpful throughout our stay! Our evening meal was very nice too! Look forward to our next visit!

"Meeting "

User 26/07/2017

Fantastic is the only way I can describe this beautiful hotel. Louise and Kiera greeted me on reception and set up my tab efficiently and gave me all the information needed more importantly the bar opening and closing times. Vicky was very attentive at the bar and service was quick. Jordan arrived with my food promptly once ordered it tasted amazing may I add as well as being offered any extras that I could of wanted he made sure I had all I needed. Maxine the manager I believe made conversation with me when passing which made me feel more comfortable considering I was alone I didn't feel that way due to the way she welcomed me a great leader from what I could see and the staff reflect that. A final mention goes to Callum who was the other manager on shift although running an extremely busy restaurant he made time for me as I quizzed him on the hotels events that were coming up and even offered to show me the rooms in which they would be ran. Alex then opened the door for me as leaving which was a great touch and made me go back and take the names of all staff that had made my visit what it was. I don't normally write reviews but this was an exception and an opportunity I could not miss. Overall a great experience and I shall be returning within the near future.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I will pass on all your lovely comments to the relevant staff who will be delighted to know they are doing a wonderful job. Customer service is something that is important to all our staff at The Oaks Hotel and it obviously shows. Once again thank you for your review and we hope to welcome you back in the future. Kind Regards Maxine Walsh

"Lovely staff but odd layout for getting to our room"

Wraakian, Manchester, United Kingdom 26/07/2017

My wife and I plus my brother in law and his wife stayed overnight at The Oaks Hotel & Leisure Club a few days ago. All the staff were lovely throughout but the wing our room was in was rather difficult to get to because of the hotel layout. We could either go outside from reception and wheel our cases around to the side and back of the hotel to the entrance to the leisure Club (not good if it was raining) then go down the stairs and follow the signs on the same level to our bedroom or we could go up one flight of stairs by the beautiful stained glass window (really lovely feature) through to quite a few other sets of stairs up and down whilst lugging your luggage until (quite exhausted) we reached our room. To be fair to the receptionist she did ask if we wanted a porter to take our luggage to our rooms but we didn't think it would be so unusual a layout. The old world dark stained stairs were a good feature too. Our room was a modest affair but okay though on using the WC handle there was a loud, trapped air noise, that we were worried might wake other residents. One note to the management: Please change the toilet paper to something more substantial than the flimsiest, thinnest we've ever seen in any hotel we've ever stayed at? The evening meal was very good as was the full English breakfast with plenty of toast to our liking. Our room had an iron and ironing board which was excellent, plus a tea and coffee making facility which was also good. In the hotel photos the spa looked to have sun loungers (one reason for us staying here as we like to relax around the pool area when on such a spa break) but there were only a few upright chairs when we visited which was a big disappointment? The pool was too small and only two people at a time could sensibly use it for swimming. There were plenty of car parking spaces at the hotel front and side so no problems. I think the hotel could be improved by some renovations whilst keeping its old World charm but it might not be perfect for anyone less able bodied due to not having any lifts and lots of stairs, this might be overcome if you ask for a room that has one level access with no stairs to negotiate? Quirkiness aside we enjoyed our stay and our visits to Bolton Abbey and Townley Hall over out 2 days away.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. Unfortunately the layout of the hotel is a little quirky but we try to help as much as we can with directions and carrying of cases. The pool area is something which is being looked at in the future and your points about the toilet paper are noted. I am glad you enjoyed your trips out and we hope you will visit again in the future. Once again thank you for your review. Kind Regards Maxine Walsh

"16th July 2017"

J W, Bangor, United Kingdom 18/07/2017

My husband and I went back for our 25th Wedding Anniversary having stayed there on our wedding night. We had a meal in the restaurant which was lovely, the breakfast was self-service. The staff were very attentive and helpful and the place had a lovely atmosphere.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your kind review. I am glad you enjoyed your visit and hope you will return in the future. Once again thank you. Kind Regards Maxine Walsh


MrsDouglas568, Blackburn, United Kingdom 17/07/2017

Just attended the murder mystery theme night at the Oaks this weekend gone. The event was okay but the 'dinner' part of the evening a huge let down. We were seated as part of a 30 people group and waited 40 minutes for first course after the venue stressing it was important we arrived promptly. First course arrived and was more like petit fours than a starter, prawn with avocado was 6 shrimps (no exageration) on 2 slices of avocado and the ceasar salad was 3 slices of chicken no more than 50 pence size diameter on a piece of romane lettuce and a shread of parmesan. the main course was not much better, cold salmon with the tiniest scoop of mash and 5 long beans!!!! desert was similar. this was a disappointing start to the evening as we were left wanting more, very hungry. the events team were ok but I would not be rushing back to attend this event in the future. to top it off some of us had booked a room and i booked online, it cost £79 room only, my friends booked over telelphone and pain £55 with breakfast. I challenged staff who refused to match the price and would not even allow us to have breakfast. their attitude was less than helpful and I would have to be desperate to return.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I have passed on your comments to our head chef so that we can improve in the future. Unfortunately our events team are booked through an agent but I can pass on your thoughts. The staff would not be able to override a price as we have to work to certain rate plans. I have spoken to them about how to relay information. I am sorry that you had a disappointing evening. Once again thank you for your review. Kind Regards Maxine Walsh

"Brilliant stay"

User 16/07/2017

Enjoyed a really nice stay at this hotel this week. Reception were extremely helpful and welcoming on check in, in fact, every staff member we came across were very welcoming and friendly throughout our stay. We decided to eat here and thoroughly enjoyed both the food and service. Would definitely go back again!

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your lovely review. I am glad you enjoyed your visit and that the staff were attentive. Customer service is important to us and it is nice to know the staff are doing a good job. Once again thank you and we hope you will return in the future. Kind Regards Maxine Walsh

"Lovely, welcoming Stay"

653harryc, Liverpool, United Kingdom 15/07/2017

Me and my wife stayed at Best Western Oaks Hotel last Saturday and from the offset we knew we'd made the right decision in choosing this hotel. There are very mixed reviews but we decided to give it a try ourselves. We checked in around 5pm with 2 receptions (one clearly in training and another quite petite with dark purple/brown hair - she was absolutely fantastic, definitely worked in the industry for a while), the main hall has a beautiful stain glass window which gave the hotel a bit of a wow factor. Our room was a bit up and down to get to but the manager kindly showed us the short cut through the dining room, once we got to the room it was a standard double but had everything you needed. We cannot comment on the food as we went out but breakfast the following morning was delicious. We definitely will be back :)


walker65125, Manchester, United Kingdom 13/07/2017

The staff were very poor and when trying to address the issues faced with the General Manager she became agitated and somewhat aggressive. She had absolutely nil customer service skills, and was so rude. The hotel should not be allowed to advertise free wifi as this was non existent and the maintenance work was obviously botched and everything they did was on the cheap! The gardens were exquisite, with lot of attention to detail. It is just a shame that the hotel in run by someone so incompetent. You could hear her shouting and screaming at her staff. No wonder they are understaffed. The assistant manager was very young perhaps a teenager or in early 20's - this itself does not show much for the hotel. I was greeted by a very rude receptionist called Jodie, she looked very unhappy and made us feel unwelcome. She swore a lot and I found this disgraceful also very rude.

"not good"

B1922UVsandram, burnley, United Kingdom 10/07/2017

the cleaners were rude, when i asked for an extra towel im still waiting. the room had not been dusted. somebody had been sick in one of the wardrobes. the bar had not been wiped , there was plates with food stacked on top of the bar. outside was the same , we sat outside as it was a lovely day however, the view was lovely but rather spoiled by the amount of glasses, bottles etc left on the tables.

"The Oaks, Burnley"

CromwellMaximus, Oviedo, Spain 10/07/2017

My wife and I stayed here twice in June, both times for four days apiece. We had our small terrier with us who was made welcome with a bowl of biscuits, a chew and some poop bags. The first stay we were put in a room with the worst view I have ever had from a hotel room. I have attached a photo of the brick wall that we saw throughout our stay. Who in Best Western thought this was a good idea for a view? Anyway, view aside, the room was large and comfortable and good value for money. We ate in the restaurant one evening and the food was very nice. The breakfasts were very good although some days it was a buffet breakfast, others it was table service- not sure why. Nice sausages too. The major downside was the cleanliness of the cutlery. Each breakfast I had to change a dirty, fork or knife or spoon. This is not acceptable and dirty cutlery should rarely or never happen, not be a daily occurrence. The second time we stayed I asked for a different room and this time we got a nice view overlooking the pleasant front gardens. The main entrance hall is fantastic with a beautiful stained glass window. However, the rest of the hotel is like a rabbit warren and you have to go up stairs, down corridors, down stairs, along passages etc to get to your room. With a dog with a weak bladder this gets a bit tiring and I would suggest that dog owners are put in rooms nearer exits where possible. The fixtures and fittings are looking tired and I would say that BW need to give it a bit of a refurb before too long. The staff were OK but not particularly friendly and we much preferred the staff at the BW Higher Trapp hotel where we also stayed in June. There is not a great choice of hotels in Burnley. The Oaks seems to be geared to weddings at the budget end of the market and attracts guests from the budget end too. On the whole this was an adequate, average hotel that we would only use again if there was no room at the Higher Trapp.

"Overnight Treat"

Pethalliwell, Salford, United Kingdom 04/07/2017

We stayed overnight on a one off voucher that included dinner and breakfast and use of the extensive leisure facilities. The young staff were all very personable and we got first class treatment in every way.

"Absolutely dreadful "

laurabickle, Tidworth, United Kingdom 02/07/2017

Me and my partner came up north with our puppy to visit family and stayed at the oaks hotel , the hotel advertised itself as 'dog friendly' and our puppy wasn't allowed in the bar and was only allowed in the room And the lobby, there was no facilities in the room that was 'dog friendly'. We also ordered room service for the Saturday morning and arrived 30 mins late with a poor service. The rooms and decor are dated I personally didn't like our double room also The staff were young and unskilled. The bar also never had anyone there to serve us and had to report to reception to get a drink. There was also a wedding reception on on the Saturday evening that we was aware of before we stayed however the hotel put us in a room directly next to the function room which caused a restless night for us and a restless puppy and had people outside our room fighting and arguing from the wedding we called reception and they didn't do anything about it However me and my partner thoroughly enjoyed the leisure facilities the pool was good. We also raised our issues to the reception in the morning and the lady dealt with out issues well she refunded us for breakfast and took £100 off the Saturday evening and didn't charge us for the puppy either Overall disappointing and won't be returning

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review the hotel. I am sorry you did not enjoy your stay. We did speak to the wedding party regarding the noise unfortunately not all guests are respectful to other guests in the hotel. We are a dog friendly hotel, it is at the request of other guests that dogs are not allowed in the bar as some people choose to eat in there. I will certainly pass on your feedback to the operations team regarding your other issues so that we can improve in the future. Please accept my apology for your disappointing stay. Kind Regards Maxine Walsh

"Holiday treat "

User 27/06/2017

We stayed at the oaks for one night on a special wowcher. Although we paid a special price we still got first class treatment in every way. The staff were all so lovely polite and helpful. The room was immaculate and very comfortable. The food was outstanding for both the evening meal and the breakfast. The leisure facilities were also excellent although only half of the quite small pool was available due to swimming lessons. Would definitely recommend

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your lovely review and I will pass on your feedback in our next meeting. It is always nice to hear that the staff have done a good job as customer service is important to us. Once again thank you and we hope to welcome you back in the future. Kind Regards Maxine Walsh

"The perfect wedding "

shaft284, todmorden 16/06/2017

Had my wedding here in May, it was the perfect setting. Jess the wedding coordinator is an asset to the hotel and always on hand when I needed her in the run up to the wedding. Unfortunately it did rain in the day of the wedding so couldn't benefit from the beautiful grounds but there were enough places inside to get some good photos. The food was cooked to perfection however there was some confusion with the vegetarians meals but this was sorted quickly. The whole day went perfectly, thank you so much

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. We are extremely happy to hear that your wedding was a success and that you enjoyed all of your day. It is always a pleasure to see the bride and groom happy on their special day. We hope you will come back and see us very soon. Kind Regards Maxine Walsh


User 14/06/2017

Last minute booking for a Saturday business stay. Rooms clean and comfy and spacious although needed a lick of paint. Wifi non existent in room 241 but only stayed night so didn't address this. Didn't sample facilities or food. Hotel just looked it could be so much better with a bit of tlc

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I shall pass on your feedback to the operations team regarding the décor of the rooms. Once again thank you. Kind Regards Maxine Walsh

"Historic hotel, but needs a refresh"

Yellowbird1, Zurich, Switzerland 14/06/2017

Stayed on business. Very impressive building as you come in to the foyer. Reception was efficient. I had a basic room and a very long way to walk with bags up and down numerous stairs. The room was dated, but kept clean and had everything needed. The bed was comfortable. View was out to a wall and there was noise from a fan, so needed to keep the window closed. Gym was well stocked, but again the machines were a few generations old. For breakfast there were two staff. One who was welcoming and efficient, the other who got some things wrong (not offering a breakfast menu, bring tea, but no cup). Chairs really need sorting. The padding has gone, so they are bad on the back. I changed chairs and the second chair was slightly better, but I still needed to perch on the wooden frame to eat. Could be a really good hotel with some a refresh and sharper service.


DMMadden1971, Burnley, United Kingdom 13/06/2017

Lovely venue but not top class, curtains in the ceremony room were bedsheets stapled to the pelmet. My food was undercooked, rock hard vegetables, three members of staff started pouring prosecco to the table and then just wandered off to another table leaving glasses empty. Other guest were just allowed to wander through the wedding guests. Needs more attention to detail especially for the amount of weddings held here

"Pamper Night"

susan63ben, Manchester, United Kingdom 12/06/2017

Stayed one night, had a Spa Treatment given as a present so decided to make a night of it. Nice Hotel, all staff appeared friendly and helpful. The room we were in was a long way from the reception, bar and restaurants so not ideal if you struggle with stairs or general mobility. I appreciate that all hotels are now "Smoke Free" more outside smoking areas would have been nice though. Would return.

"Wedding anniversary"

Deborah S, Blackpool, United Kingdom 03/06/2017

A lovely hotel room was good could have been a better view but only one night so we didn't bother to change our room.staff were nice hotel great,not good for disabled access ,restaurant good food good, pool and sauna area good.Would go again.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I am glad you enjoyed your stay and we look forward to welcoming you back in the future. Kind Regards Maxine Walsh

"Dated / make over required !"

Albirto44, Battle, United Kingdom 03/06/2017

The rooms still have Loo's with handles.. yup its that kinda place.. you know the type of place where cleaners that don't see hairs on the old bathroom floors.. this place used to be a great hotel but as per most Best Western places its under invested. £90 plus per night for small double (rm 231) so should be better!! Breakfasts are fine but served in a dungeon room below hotel.. complete with cobwebs. Staff very friendly and rooms quiet but over hot. (Cooling fan never did arrive when requested) the bar was like 'gods waiting room' so didnt stay in too long just in case.. its 1980's all over again here.. shame really.. oh did I mention some rooms share the same corridors as the gym/fitness room so can be noisy when spinning /fitness classes are on unless you join in. Lol...

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review the hotel. I am sorry you did not enjoy your visit. I will pass on your comments to our operations department regarding the investment needed. Once again apologies for your disappointment. Kind Regards Maxine Walsh

"Lovely visit. "

User 02/06/2017

We purchased a special deal through the Wowcher website, we were a bit sceptical because of how good the deal appeared, well we were pleasantly surprised. The hotel is old and is probably due for some decoration however that said the place was lovely and clean. The staff were pleasant in all areas of the establishment, the food was outstanding and the service was good. My only gripe and it is only a small one is that when we went for our meal it was stated by the waiters that we were on a "Wowcher deal " a little to loudly,discretion is sometimes the best policy not everyone wants it broadcasting that they are there on the cheap ha ha. Lovely experience would definitely go again

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your review. I am glad you enjoyed your visit and I will certainly discuss your point regarding discretion so we can improve in the future. I will pass on your comments to the chef who will be delighted that his food was great. Once again thank you. Kind Regards Maxine Walsh

"Nice enough hotel and spa. Staff are excellent, hotel itself is somewhat dated"

RDoogan, Warfield, United Kingdom 30/05/2017

We stayed in a family room which has 2 bunk beds in the same room as the double bed, so make sure if you are travelling with kids that they are happy with that. The room itself is fine, perfectly clean, but the decor is certainly dated. Dark wood rather than modern light. The bathroom was all fine, shower and bath both good and no missing tiles or anything like that. Plenty of fresh clean towels and shampoo provided. The cleaning staff did an excellent job tidying our room. We really did leave stuff everywhere and when we came back the place was spotless with everything neat and tidy. Good job. All the staff were friendly and helpful so a big thumbs up there. The reviews about the maze to get to the rooms is absolutely accurate. Nothing you can do about it as it's an old building, but you do go along, down, along, up, down, round, before you get to your room. Maybe. Our room also had a view entirely of wall and the window only opened slightly. There was no aircon so I did find it to be a little warm in the room. Food in the restaurant was OK, clearly aiming for a fine dining experience, but not quite pulling it off. A couple of us found our meals to be heavy on the salt. If you're getting food for the kids, make sure you specify no salt on the chips and whatever. The spa area is fine for what it is. I wouldn't come here for a spa break, it can't carry that off, but as a pool/leisure area along with a hotel, it's perfectly fine. The pool is easily crowded if you have more than 4 people in it, so don't expect to get some good lane swimming. Since it's access from the hotel, also expect there to be children there. Along with the pool were a couple of hot tubs, a sauna and a steam room, all of which were perfectly good. In summary a nice enough hotel stay. If you struggle with stairs then I wouldn't stay here.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review the hotel. I am happy that the staff were friendly and helpful at all times as customer service is important to all of us. I will pass on your thoughts regarding the décor to the operations team for when we do some refurbishing. Thank you once again. Kind Regards Maxine Walsh

"1970s meets Marie Celeste"

SSKKPP, London, United Kingdom 29/05/2017

We only spent an hour or so in this hotel, other than sleeping, because we were meeting family in Blackburn. The hotel looks grand gmfrom outside and parking is easy and plentiful. The receptionist was v pleasant and cheery. She gave instructions to find the room - good god I needed a map! We had to walk through a lounge area, to and through a dining area, down some stairs, through unmarked Double doors, across a ballroom , up some stairs and along - all the time dragging suitcase behind. The room was fairly large. But on opening the curtains we found we were looking at a solid brick wall some 5/6 away. If we had been staying longer we would have requested a room move but as we were in there for sleeping only we didn't, which was just as well because when we reversed the route march back to reception there was no one to be seen. We returned at anout 9.45/10 pm to find we couldn't get a drink as the bar was shut and no staff anywhere - v eerie and odd. We found our room key didn't work so went off in search of help. We eventually found a gentleman who was laying the tables ready for breakfast. He was v helpful. He walked us back to the room to make sure the new key worked. He took us the "quick way" i.e. The way we had gone anyway - turns out that you can get to the room by going up a long flight of sweeping stairs - past a beautiful and huge stained glass window, then around and down more flights of stairs. All this was made more bizarre when realised we were in a disabled room! How would a wheelchair get here we wondered? Prob by going outside and around an in through a fire exit door opposite the room?! The bed was comfy but again v odd as it had been fitted into a 1970 style up and over wardrobe effect - with two v strange cut out areas / shelves for putting your specs etc - there were some light switches in here and I'm sure if you were disabled you wouldn't have been able to contort your body to reach them, The bathroom was a wet shower room with a curtain- the shower had no power to it and dribbled straight down - again we were left wondering how a wheelchair user would shower ? There was a v annoying buzz from somewhere in the bathroom - that didn't stop. At breakfast we found all the staff - there were at least 4 waiters - you could have continental and/or cooked. The toast sadly arrived with the tea so by time the cooked breakfast arrived the toast was cold -!not an issue for me as I like it cold but many others may be disappointed. The cooked breakfast was plentiful but I feel it had been cooked a while back and kept hot as it was rubbery etc. There was plenty of food available with lots of butter and jam on each table. We did a quick look around and the swimming pool looked ok - again once we found it. This is an old building and appears to be popular for weddings. They also appear to put special nights on. The price was good and for the use we put it too the hotel was ok but if we had had to spend longer there we would have had to move rooms. I'd suggest you try to get in a room near the reception area - with a view that is more enticing than a brick wall.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your review. I am disappointed that you did not enjoy your stay. I will take all points raised to our next team meeting so we can improve on the guest experience and I thank you for bringing this to my attention. Kind Regards Maxine Walsh

"Dated and Poor"

User 18/05/2017

The hotel is a good location for Burnley and the only reason I stayed there was for work.... Firstly the staff are great, kind and nice people. As Northerners they do speak slang some times but I like that! The hotel itself is dated, looks like it could be shut down in 10 years tbh... My room was like a maze to get to, I'm pretty sure it was on the ground floor but you have to go up, down, up then down then round it's stupid. My room again was dated but was enough for a night. The toilet flush was loud and went on for 5 minutes after. The hot tap sounded like a roller coaster trying to get water out and the tv was the size of those ones on the back of an airplane. I was shattered and to be fair the bed was comfy, that was until the headboard fell if the wall in the middle of the night, picture attached!!! Dreadful! The spa is ok. The pool area and sauna etc is small but nice! The gym has all the equipment but is the size of a shed. And the equipment looks like it was bought when the hotel opened and hasn't changed. I think the leisure club has a membership and honestly I used it because it was included but if people genuinely pay for that then you must be deluded! Lastly the food...I ate in the restaurant as Burnley has zero to other anyway! I had a steak and for the price I could have bought everything at McDonald's. The steak was chewy and horrible! The Diane sauce was water with mushrooms in it, even my favourite Sticky Toffee didn't taste like anything. I had the breakfast (included) and the sausages were vile and even the ketchup was budget and tasted wrong! The continental breakfast was one of the worst I've ever seen. This hotel is an absolute joke for the price, I've stayed in hostels around the world for a 10th of what I paid here and they were better!!! Think before you stay here! The only reason I give this one star is because the staff are nice. For a Best Western my stay was not what I expected. I doubt I'd go back to one to be honest after this one!

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your review. I am sorry that your stay was not as expected. The layout of the rooms is just what it is and the way the building is made. I did not have any reports of a room were the headboard fell off but we have checked them so we can rectify. I have taken all your points regarding the food to the kitchen team so we can improve on the guest experience. I am glad you found the staff to be helpful as customer service is important to us. I thank you for bringing this to my attention. I am only sorry you did not enjoy the stay. Kind Regards Maxine Walsh

"Great hotel, great service, great value"

HannieJ, Brighton, UK 18/05/2017

We stayed here on a Sunday night using their Sunday stopover deal - breakfast, dinner and a bottle of wine for two were included in the price. They kindly agreed to putting a travel cot in the room for our 2 year old and we just paid extra for her evening meal. A double room would have cost £69 for the deal but we upgraded to a premium room (the deal cost £99) which included a very first floor large room, views over the garden and extra toiletries, drinks and snacks. Our first floor room was stunning, although there was no lift. Ground floor rooms are also available. The setting is beautiful, large green grounds (perfect for running around) outside the beautiful grade 2 listed building with an impressive staircase and stunning stained glass. The building, especially near the leisure facilities, was a little tired in places but this had no impact on our visit. Use of the leisure facilities is included, children are allowed to use the pool 7am to 7pm and there are also adult only jacuzzis, steam room, sauna and gym. They provide towels and locker keys free of charge. The kitchens are very accommodating in their provision for toddlerdom and pregnancy, although we ended up not needing amendments. We were very pleased with the standard of food, especially given the price, and enjoyed the bangers and mash and child meal. The included wine was also surprisingly ok. Breakfast was particularly good, extremely friendly staff with a great range of continental and cooked breakfast. And a great music soundtrack including Bros! This isn't claiming or trying to be a five star setting, but it offers a great value calm and pleasant setting suitable for business and leisure visitors alike, and completely suitable for families. Staff were unerringly friendly and interested, highly recommended.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. We are very happy you enjoyed your visit and hope you will return in the future. Kind Regards Maxine Walsh

"Hotel stay"

User 17/05/2017

No lifts. Be prepared for long walk to your room up and down stairs which is not easy when carrying heavy bags. Even worse when you eventually reach room to find keycard won't work and you have to traipse back to reception to get card reswiped. This happened twice. Room however was lovely but no bottle of water in room. Also having decided to have room service and deciding what to have, somewhat annoying to find out what I chose they didn't do as it was an old menu in the room!! In fairness staff offered to send a menu to my room but they advised this may be a while as they were busy. I gave up and went without all together. Overall nice hotel but more attention to detail is needed.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your review. I am sorry you encountered these problems at our hotel. I will be taking all your comments to our next team meeting so that we can improve on the guest experience. Once again thank you for bringing this to my attention. Kind Regards Maxine Walsh

"Spa break"

Wright;Mrs.cole... W, Cumbria, United Kingdom 17/05/2017

The hotel had a lot of character, no lift so lots of stairs. It reminds me of a maze. We had room 144 suite which had a four poster bed. This room was lovely. In the spa we used saunas, stream room, pool and jacuzzi. There was also a gym plus a beauty parlour. My husbands meal was nice but I had ham and mushroom pasta which was horrible. The sauce was like water and only one piece of ham. But can't complain as only paid £85 for night with free bottle of wine and meal from wowcher.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review the hotel. I am glad you enjoyed all the amenities in the hotel. I will pass on your comments about the food to our kitchen department so we can improve and hopefully this will not be the case in the future. Kind Regards Maxine Walsh

"Lovely stay, friendly staff, absolute bargain!!"

Ruth T, Lancaster, United Kingdom 17/05/2017

I bought a wowcher deal as part of a weekend away for me and my husband. My expectations were quite low considering the price I paid and was just happy I had such a bargain. When we arrived we were greeted by reception who were lovely and polite and helpful. Told us everything we needed to know about the facilities and meal times etc. The room itself was absolutely fine no complaints there, except perhaps the bed was a standard double. Me and my husband are both tall and so noticed the difference, but other than that absolutely fine, in fact when we mentioned this to reception when we checked out they said if we stay again we can call and arrange for a larger bed in a different room, which I thought was very attentive. The room was very clean. We had a ground floor room near to the pool facilities and had a lovely view from our bedroom of the garden. The facilities as a whole were a bit on the tired side, but clean. They have a swimming pool, gym, sauna and steam room and two Jacuzzi's, all of which were good. In the evening we had a three course meal and a bottle of wine. The staff were super friendly and helpful. The meal was delicious. In the morning the breakfast was of really good quality. The bacon was excellent, sausages also very good. There was a continental selection and even smoothies. Really good choice. Overall I highly recommended this place for the friendly professional staff and what the hotel offers as a whole for a very reasonable price. We will be returning.

BWOaks, General Manager at Best Western Oaks Hotel & Leisure Club, responded to this review
Thank you for your wonderful review and for taking the time to do so. I am glad everything was to your liking and we hope to welcome you back in the future. Kind Regards Maxine Walsh

"Excellent food"

hollykeirle, Burnley, United Kingdom 10/05/2017

The Chicken Parmigana cooked by Richard was absolutely gorgeous. It was lovely to be able to order proper food as opposed to a range of sandwiches or burgers as room service. Thank you to the hotel for looking after female solo travellers and to Richard for being a great chef.

"Old fashioned service."

Kate C, Chelmsford, United Kingdom 08/05/2017

Spent one night here paid for via a voucher given for a present. This hotel has old fashioned elegance , the staff were very helpful and pleasant. The room we were given was a long way from reception , through a restraurent, across the ballroom down some stairs then along a corridor, initially hard to find.Although given instructions, it didn't feel right going through the ballroom, and wasn't well signed for our room. the room was for a disabled person, we are not disabled, so had a wet room.It faced on to a blank wall only a few feet from the window. The room itself was ok but I didn't like the way the bed was fitted in between the wardrobe, with a hole cut out for you to put water ,alarm etc. Breakfast was served to you.Although continental was available to serve yourself.I found the breakfast very dry, as if had been kept hot.The waitresses were plentiful and helpful.Car parking was easy in the grounds.We didn't use the swimming pool or gym etc, but it looked ok.

"overnight stay"

Jenny S, Manchester, England, United Kingdom 04/05/2017

b&b and evening meal and overnight stay £75 - absolute bargain! I have stayed in some so called top hotels in my life but the staff at this place are definitely in the top three in the world. Thanks to all - reception,housekeeping, bar,restaurant, kitchen - outstanding!

"Think before you visit"

lynn2150, Bradford, United Kingdom 04/05/2017

Let's start on a positive note, the hotel is clean has friendly staff. However the room I stayed in was a double room which faced a brick wall this made the room very dark, had to have all the lights on when in the room. Shaver socket was duzzin all the time, no lid on toilet seat, remote for TVs needed new batteries, wifi signal was weak, there was no top sheet on the bed just the bottom one then the quilt it did have a mattresse cover. Breakfast was buffet style while there was plenty to choose from the cooked food was cold you then had to put it on cold plates. Overall disappointed while not major expensive didn't think it was value for money.

"Visit visiting my mum in a home"

janme24, Ely, United Kingdom 03/05/2017

We have stayed here quite a few times and I find the place really lovely. You are left o enjoy your stay But if you ask for anything example towels tea biscuits the staff are spot on. I really like visiting here

"Relaxing break"

sandraryder, Scunthorpe, United Kingdom 18/04/2017

We have stayed at The Oaks several times as we enjoy the whole experience so much. The rooms are always large and very comfortable. The spa facilities totally relaxing. The meals including breakfast and evening meals are delicious and the staff service is particularly good. Lovely hotel and on the entertainment evenings both the food and entertainment have been excellent.

"Our Wedding Reception"

ClareC0808, Burnley, United Kingdom 17/04/2017

We booked to have our wedding breakfast and evening wedding reception at the Oaks Hotel due to it being a local venue and easy for our guests to attend. From the off, we were made to feel like nothing was too much trouble. We booked our wedding almost 2 years in advance and had numerous meetings with the wedding co-ordinator and managers to ensure that everything was going to plan. One the day itself, everything ran very smoothly. All the guests were looked after fantastically, with special thanks to the chef who helped my god-daughter, who is autistic, feel calm and comfortable with the situation of being in unfamiliar surroundings. The food itself was so tasty and presented beautifully, the room was absolutely stunning and the honeymoon suite was amazing! Thank you again for making our day extra special, Mr & Mrs Hartley.


User 13/04/2017

Only needed a meeting room for a couple of hours. Unfortunately they didn't have it cleaned ready for arrival.... wouldn't like to think it was as careless with changing bed linen in the rooms if I needed to stay the night.... disappointed really as stated before and enjoyed it.... bit put off however complimentary tea and biscuits were given and staff were apologetic.... might give it another chance

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I am sorry things were not to our usual standard. I will take your comments to our next team meeting so this does not happen in the future. We do hope that you will return so that we can show that this is not how we work. Kind Regards Maxine Walsh

"Beautiful old house hotel."

User 07/04/2017

Beautiful old house set in massive gardens. Staff great, prices great. Gym and Pool very good too. All round we had a good experience staying here. Mum, Dad & 4 year old, £63 B&B + full access to Gym/Pool.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I am glad you enjoyed every aspect of your stay and we look forward to welcoming you back in the future. Kind Regards Maxine Walsh

"I wish I could give this hotel more than 5 stars"

pstevensuk, Tonbridge, United Kingdom 04/04/2017

The property is not the fanciest place I have ever stayed, but the combination of what it is (a beautiful building, good amenities, great price, and wonderful service) set it apart. We were staying at the last minute due to a family bereavement and the hotel staff could not have been more helpful and efficient - even before they knew why were there. It isn't five star luxury but it is a great hotel run by people who clearly care about what they do. It will be our go to hotel in the area now.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel and I am extremely delighted you found everybody friendly and helpful. Customer service is of upmost importance to our team. Once again thank you. Kind Regards Maxine Walsh

"Spa day and night away from kids"

User 01/04/2017

A lovely hotel with leisure facilities including sauna, jacuzzi, and swimming pool. Our treatments were part of a deal and we received a back massage, foot massage and facial, only thing was she was on her own so we were split up and at completely different times. We were put in the bridal suite room it was spacious and cosy. There was an option of pillows which you could request from reception which I found a good idea. While there we had afternoon tea earlier in the day, there was plenty and too much for the two of us. Later we had evening meal all food was lovely. Had a enjoyable and relaxing night. Would definitely stay again.

"Surprisingly lovely"

Rosemary S, Melbourne, Australia 28/03/2017

I was a bit skeptical before checking in, but from the minute we set foot in the door the staff won us over with their genuine welcome and charm. Every single staff member that we spoke with and interacted with was delightful. For this reason alone I would return. Housekeeping was terrible - three of us to a room, yet only two towels every day. Bins not emptied (we emptied them in to plastic bags and disposed of the rubbish ourselves) breakfast room was beautiful overlooking the stunning grounds. Noisy guests over the weekend who left a mess in the car park (empty beer cans and hundreds of cigarette butts) should be ashamed of themselves. Not recommended for those with mobility issues as there are loads of stairs and no lift. Rooms were large and comfortable. No fridge though. Overall an excellent stay and I'd stay here again.

"Mother's Day weekend "

kevin l, Manchester, United Kingdom 26/03/2017

We've just checked out of here and we had a good time. The relatively modest rate include breakfast and a decent 3 course evening meal. Breakfast could have been a little better as the buffet kept "running out" of bacon then eggs etc but the house menu evening meal was good. The bar was less successful with limited seating, no table service and high prices. £1.95 for a half pint of coke I just watched them pour from a 2 litre bottle is naughty. There was a wedding party on going during dinner and it was amusing to watch the guests walk through the restaurant with an empty glass to refill it from a "bar" some guests had set up in a the back of a black 4x4 in the car park. I'm not sure of the hotel's views on this but I doubt its policy to allow it. I recommend this hotel but I see why people bring their own drink.

"An enjoyable overnight stay"

OkayTC, London, United Kingdom 27/11/2016

Recently spent a night at this hotel. It is set in a nice location near to Pendle Hill and with easy access to Burnley. The room was comfortable and well equipped - our sleep was good and we found the place quiet at night even though there were a couple of events on. With breakfast we paid £79 so consider it to be reasonable/good value. The staff were very friendly and welcoming. If you find yourself in the Burnley area you could do worse that stay at The Oaks.

"Leisure visit"

User 27/11/2016

Visited the leisure facility, which was fine apart from the ladies changing rooms. Smelt musty and not warm. Children were shivering. Shower was only aired but the grout was black and dirty, badly in need of a refurbishment. Staff helpful and pleasant

"Theme night "

Mrwstowe, Burnley, United Kingdom 26/11/2016

I have just got back from a theme night Michel bubble night... stroke Christmas night family get together . First of all the table we sat 24 of us really struggled to fit 20? So uncomfortable. The drinks prices was really expensive. I was paying for 4 pints of draught beer or a small glass of wine was £5.50 each every time I went to the bar for 4 was £22 five drinks or rounds cost me £100 before the meal? The meal was cold turkey was piping hot but potatoes and veg was cold everyone around me said the same... the tribute act called Alec Cristy was nothing like Micheal Bubble it was a joke... then for the second half two girls came on singing abba songs and forgot the words twice? Dj played some good music but could not tell what he was saying when talking on the mike all muffled I counted 98 people sat eating with one person on the bar ? Another joke... 24 of us packed on a long table there was no room to fit our pints or drinks ... after being sat there for 4 hrs only once someone came to empty or take our empty glasses we had to clear ourselves 4 or 5 times... the most annoying was serving the food? After we ordered the staff walked out off the kitchen carrying two plates each shouting out what's on the plate not knowing who's got what??? Our table service 4 people had finished there meal before the last 6 got there's another joke. Come on Best Weston sort this out I am so disappointed I would never recommend anybody. Also I ordered Guinness at the bar staff member says the barrel has gone I will bring your beer to the table... 25 mins later I had to go to the bar to collect it? Tonight was such a failure.

"Pleasant stay"

LondonRoberth, London 25/11/2016

Nice hotel,well located for where I was going with very helpful staff.I was upgraded and although the room was a little jaded round the edges overall it was good value .Really nice breakfast that was served to order

"Relaxing stay."

rhardy2015, Manchester, United Kingdom 21/11/2016

We stayed at the hotel for a day of relaxation and had booked spa facilities. The spa treatments were fabulous and the leisure facilities were good. We were looked after in the lounge area by Vicky who was excellent. The room was lovely, very clean and a good standard and the bed really comfy. Excellent service, great facilities and value for money. I would stay again.

"Nostalgic Comfort"

User 20/11/2016

I always love staying at the Oaks because they have the best balance between comfort and cost. It doesn't hurt either that the hotel reminds me of places I stayed when I was a kid. The staff are very friendly and the food is fantastic.

"Nice to stay in an individual hotel that is different from the usual ones I stay in "

Rick J, Winchester, United Kingdom 18/11/2016

Christmas decorations going up as I arrived (bit early but Christmas party season I suppose so a big revenue stream) Lovely roaring fire & sofas in reception area Nice snug bar, service mixed, bar snack lovely. Gym looks good at the outset but the equipment is ancient, in urgent need of investment / upgrade. Room ok, usually smelly bathroom Breakfast - ladies serving were brilliant!

"A Trip Down Memory Lane"

Dogstaraycliffe, Newton Aycliffe, England, United Kingdom 15/11/2016

A Little bit of background I used to deejay in the Oaks in the late 1980's to mid 1990's so this was the obvious choice for a visit to the area for the first time in 16 years. I arrived about 30 to 45 minutes early for check in and the charming young lady on reception rang housekeeping to see if my room was ready, which indeed it was so check in was a doodle, the room was excellent a great size, after being in my room for about 5 -10 minutes there was a knock on the door and unexpectedly a member of the housekeeping staff asking if everything was OK and was there anything else (I never known this in any hotel I've stopped in before it was a nice touch). all the staff I encounter where very helpful and extremely polite. I didn't use the spa etc or dine in the restaurant ( personal preference on this visit, but I did enjoy an excellent fish finger in the bar whilst I watched the Rugby on the TV on the second evening. Stepping back to the morning I placed the do not disturb sign on the door and much to my delight when I left the room the housekeeping staff once again proved their worth leaving extra tea bags & milk and more importantly biscuits. The housekeeping staff should be commended for their excellent service. The bar staff like all the others were exceptional,but a special mention to the gentleman whose name I didn't get, who I think was on the late shift (Thursday 10 November 2016) a very friendly chap, The check out on the Saturday morning was painless and I was on my way after a very pleasant experience, I was so pleased I used the Oaks as a base of my trip down memory, so much so I have decide on a return visit in March as I have so such more to see and people to visit.

"Catch up"

User 14/11/2016

Been to this hotel twice.No time have i been disappointed with it.It is run to a good standard .There is gymnasium and an indoor swimming pool.The food is good and a gòod standard of hygiene is maintained through out the hotel.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear David, Thank you very much for your kind review of your stays with us, It means a great deal to the team here at The Oaks to know that we deliver a high level of service to our guests. I am delighted to hear you find the food tasty and the cleanliness of the hotel up to standard. I hope we can welcome you back in the future to continue to provide an excellent service to you Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Absolutely disgusting! "

User 08/11/2016

I visited here with a friend on a wowcher deal and I was unimpressed from the moment I arrived. On arrival I had to go and look for a receptionist. I was then told we couldn't book into our room at 1330, this was fine but I would of liked to be told where the spa etc is not just go use the spa though if you like. In the spa the fire alarms were constantly going off. I emailed to complain about this and the manager said.... Aren't you pleased you know they work then.... I'd like to hope I don't have to hear a fire alarm going off every 2 minutes to know they work thank you. As for evening meal... well I ordered the piri piri roast chicken. I felt as though it wasn't very hot to my utter disbelief I got to the middle of the chicken and it was raw. Not just pink but completely raw. It was the worst hotel experience of my life and I will never go back. As for complaining afterwards well that was a waste of time and I was made to feel as I was stupid. Avoid this place unless you was dismal service and food poisoning!

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Holly D, Thank you for bringing to my attention the serious failings in service and food service during your stay with us. I am of course appalled that you were subjected to raw chicken at your evening meal. I cannot apologise enough for the issues you faced. I am of course devastated to hear that this is the worst experience in a hotel you have ever experienced please could you contact me directly on 01282 414141 and we can discuss this in greater detail. I will take all the points you have brought and use them in the weekly head of department meeting to ensure these failings never reoccur. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Ideal location for my business appointment"

Michael B, Dartford 08/11/2016

Just a few hundred metres from the business I was visiting the following morning. Good size car park. Room had been automatically upgraded as I am a Diamond select card holder. The room was a good size and everything worked as expected. Large cookies were more than the usual anticipated biscuits. Breakfast was of good quality and the evening meal offered a reasonable choice of dishes.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Michael B, Firstly allow me to thank you for your review of your stay with us, I am of course delighted to read you enjoyed your stay. As a Diamond select card holder you were of course entitled to that upgrade and I am glad you found your room to your liking and the cookies! I have informed the chef that you found the food to be varied and tasty and as I am sure you can appreciate he was delighted to hear this. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Grand House"

sleep007, Newcastle upon Tyne, United Kingdom 04/11/2016

A lovely old building set back from a main road. Clearly a grand house in its day in amongst less grand houses. Room was Platinum Executive (or something like that) and was big - but could have had a more comfortable bed in keeping with the standard. Nice extras in the room though not sure the blue lights over the bath added to the experience. Breakfast was fine next day, though service was just OK and it was a bit strange that they played an 80's song on repeat which kept crashing throughout. Plenty of parking - did not experience leisure club as arrived too late the night before (that's my excuse). Likely to be here again.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Sleep007, Thank you for taking the time to review your stay with us and I am glad to read that you largely enjoyed your stay with us. I am disappointed to read that you found the bed to be uncomfortable this is somewhat surprising as the beds have only recently been replaced I will look in to this. I was disappointed to hear that the service you received was just ok and I will be tackling this as customer service is of the highest priority to me. I hope we can welcome you back in the future to improve upon your stay with us Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Comfortable stay . ."

SouthBucks459, South Bucks 02/11/2016

Spent a night with extended family. Great welcome from all the staff who were cheerful and anxious to help at all times Room was quiet, apart from the door which creaked so loudly every time it was opened it must have been like an alarm to the people in the neighbouring rooms. A light bulb wasn't working either, but then there were others which were not working in other parts of the hotel. Shame - just a little simple maintenance would have lifted the impression Food was delicious, including breakfast, and all at a sensible price Spa good, and well supervised, but some heating please in the changing room. Brr . . .

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear SouthBucks459, Thank you for your kind review of your stay with us, rest assured that I have since sent the maintenance men round armed with ladders and light bulbs as this is a pet hate of mine and I apologise that you found these issues. I have also spoken with the leisure club manager to ensure that all heating in the changing rooms is now turned as we are coming to that time of year when it is necessary. I hope that we can welcome you back in the future and improve upon your stay with us Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Spectacular stained glass windows"

janet j, York, United Kingdom 01/11/2016

Driving up to the hotel you see a great building and a wow factor on entering.We were greeted by friendly staff. We have been to this hotel twice,our first visit was a living social voucher& we also booked a extra night,there was a problem on the second night but having spoke to assistant manager Zak Grogan it was dealt with amicably.The rooms are spacious &little touches like the lavender spray for the bed and free wifi in your room.we dined in the Quills restaurant and had the table d'hote menu on both visits and we were expecting the same menu but no another culinary delight,the meals presented beautifully and very yummy well done chef.Thank you to attentive staff Vicky&Chris.breakfast was very busy but Emma restaurant manager did a stirling job with a lovely &friendly welcome.If you have mobility issues I would advise to ask for a room near reception.we found this hotel a great place to stay and we are looking forward to our next visit

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mrs Jacobsen, Thank you very much for taking the time review your stay with us. I am absolutely delighted to read that you enjoyed your stay with us and that the food was of a high standard. I have personally passed on your praise to Zack, Chris, Emma and Vicky who all really appreciated it. I hope that in the near future we can welcome you back to The Oaks and hopefully we can continue to impress. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"To get away on our own"

PETEURZROYALS, Corfe Mullen, United Kingdom 27/10/2016

Very enjoyable stay,we had a long way to travel from Dorset but it was worth it.Everything about the hotel was excellent from the time of our arrival until departure.Thank you to all the staff who had obviously had all the training required.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear PEUTERZROYALS, Thank you for your wonderful review of our hotel. I am delighted that you found the travel from Dorset worthwhile to stay here at The Oaks. I will pass on your praise to the staff and I am delighted you found them to be trained to a high standard. I hope we can one day welcome you back to the Oaks and continue where we left off. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Beautiful hotel, a real wee treat!"

beanachroiteir, isle of skye 22/10/2016

What a beautiful building! A tea merchant's mansion with open fires, sweeping double staircase, stained-glass windows and wood-panelling. Our room was fine for the four of us (couple with two young boys) but was a long walk from the entrance - up and down stairs. Fine for us but would be testing for older or less-abled people. The staff were excellent - the barman taught our eldest boy a trick and got them games to play. We ate in the bar and the food was excellent - the restaurant menu looked very appealing too. Had a nice swim in the 10m pool and even managed 5 minutes in the hot tub! Breakfast was a buffet but it was busy and I think unde-staffed. We had to wait a while for tea and toast and there were spells when the bacon and eggs needed topped up. We will definitely stay here again and would recommend.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear beanachroiteir, Thank you so much for your brilliant review I am delighted to read that you enjoyed your stay with us and that you found the building as beautiful as we do. I am disappointed you found the breakfast to be understaffed and me and the management team will look into this at our next meeting. I am of course pleased to hear that you would return and we look forward to welcoming you back. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"wedding weekend"

brenda s, Harrow, United Kingdom 19/10/2016

We arrived early evening and went to our room. The room was fine and comfortable with a huge double bed. It was clean although could have done with a bit of updating. The view from the window was less than ok. A wall in front of me a few feet away had a lovely view of the drainpipe and to the side another brick wall. The next morning I went to reception and asked if it would be possible to change rooms, thankfully the lovely lady on reception said she could change it and gave us a garden view. Obviously many others had complained in the past and so it was no surprise I wanted to move. Nothing to complain about. The wedding was fantastic fun and everybody had a lovely time. We also visited Thompson park a few minutes away. Lovely. Would I go back? Yes, if I have to go to Burnley again I would definitely consider this hotel.

"Business trip with colleague"

garthpool_10, Faringdon, United Kingdom 19/10/2016

Stunning building with great sweeping staircase and stained glass windows. As has previously been pointed out, if you have mobility issues or indeed are carrying lots of bags or have small children, make sure you check where you'll be in the hotel as it has a very eccentric layout with a relatively new extension built on the side of the original building. I got lost several times; you drag your bag up a flight of stairs and along a corridor and then have to go down a flight... Check in was poor. Handed a piece of paper with a wifi code on it which I then lost (my fault). Walked all the way to room to find key card didn't work. Came all the way back and got another. No phone signal in room. No one answered the phone in reception to get the wifi code. Met colleague in the bar which was lit up like an operating theatre. TV blaring away with Capital Radio so not exactly a relaxing ambience. Young lad behind the counter was doing drinks for the dining room as well as bar which was quite busy itself so service was extremely slow. Ate in the dining room which had an excellent bottle of red and two very good steaks. Young waiter very attentive and friendly. No ambience by way of candles or background music. Too bright and no atmosphere. Went back to room and rang reception for the wifi code again. No answer. No guest information in the room at all of any description. Slept ok, presumably because I was in something akin to a Faraday Cage. No access to wifi or any kind of phone signal. Shower was designed for disabled access which is fine but the attachment couldn't stay in its holder so was around hip height. Had to kneel on the floor to wash. Room and bathroom were clean though. Bathroom looked new but room VERY tired with bizarre panels next to the bed with naked tube lights for reading lights. Nice waitress at breakfast time but food was basic wholesale catering fayre. Toast was forgotten.

"Thoughtful Vintage Hotel"

Eric Chin Soon S, Singapore, Singapore 19/10/2016

It's a rare and nice experience to stay in this Oaks Hotel. Room is clean and well equipped with the necessary amenities. Very thoughtful to provide relaxing pillow mist to enhance the quality of sleep. Let down by the intermittent wireless connection and the slow speed.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mr Chin Soon, Thank you very much for your kind review I hope we can welcome you back and continue to provide the excellent service we have thus far. We have very recently upgraded our WIFI so this should be much better for you on your return Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Enjoyable Anniversary Weekend"

Francis007, Preston 18/10/2016

The leisure centre and hotel were excellent and we really enjoyed our stay. We found the restaurant a little disappointing for two reasons. First, we had a late booking of 8.30pm which meant that during our meal the staff were setting the tables for breakfast which did create the best ambiance for our wedding anniversary meal. Second, the menu is quite expensive for the quality of food, for example, I had salt and pepper quid which was just five rings with normal batter and a commercial sweet chilli dipping sauce.

"Wedding "

User 14/10/2016

Wedding was super. The food was mediocre. Arrived at the oaks after a gorgeous church ceremony. 70 odd guests 1 person behind the bar, that is the bar that unless you had the exact money couldn't serve you as they had no change. Told staff about the sick in the ladies toilet at 20.30 pm again at 23.00 pm and it was still there as we left at 01.00 am. Niece's room smelt of damp and black hairs in basin. Reception was filthy Toilets were filthy at the beginning & so much worse as the evening wore on. Wouldn't recommend

"Lovely stay but not enough staff on duty at times"

Hazel E, Leeds, United Kingdom 13/10/2016

Great welcome at reception. Friendly and efficient. I enjoyed a recent stay with a group of friends, but the evening meal times were very understaffed. Good food. The team on duty (mostly great youngsters) were pushed to serve everyone with one night, some had to serve in the bar as well as wait on the tables as other staff had not turned in. Not many on breakfast duty but those who were there was excellent and very friendly and customer-centred. The hotel has lovely old features, but the numerous staircases to bedrooms and no lifts was a challenge and anyone considering staying who has limited mobility should check out access to rooms as a priority. Noise levels on the corridors close to the nearby gym facilities were not good - you could hear instructions being shouted and heavy weights being dropped at times. Nice pool facility and efficient staff. Lovely hotel but "tired" in places.

"Diabolical alcoholic beverages"

etchesjane1, Earby, United Kingdom 10/10/2016

Spent the afternoon and evening at a friends wedding on Saturday, nice enough venue, the ceremony and reception rooms where nicely decorated and set out although we where ushered into a dungeon for 20 minutes while the reception room was being set up. The bride and groom had opted for a hot buffet with plenty of choices which went down very well with the guests however what didn't go down with the guests was the draught beers and lagers. Beer drinkers had to try the lager, lager drinkers had to try the beers, all trying to find something decent to drink having tried the three bars we where unlucky and had to drink bottled lagers, we have never been to a venue that served such poor quality drinks on top of that there prices where extortionate...... If you are going to this venue it would be advisable to take your own beverages.

"What you see is what you get ! Outstanding value for a Wowcher..."

kingbrilliant, Manchester, United Kingdom 10/10/2016

Evening meal not enhanced by a Function , which we felt was the priority, leaving junior staff to lack support . Took ages for a luke warm drinks order . Food was ok The background music was Heaven 17 s "Temptation" which played around 8 times until I pointed out the glitch. Not great that the restaurant was a through fare for people attending the function On booking had to ring back ,given my email address was not recorded correctly .Dont get me started on a cup of coffee literally being that ie no saucer . Having griped a little ,the staff that were serving were great in terms of interacting with us and the ever so slightly inebriated guest who did provide some entertainment . We felt that your biggest asset was the staff who were all warm /friendly if occasionally under cooked in terms of experience. Would come again for that reason!!

"Annoying. "

Emilylogzz, Shetland Islands, United Kingdom 08/10/2016

When booking a room for a family wedding I asked if we would be entitled for early check in and got told yes they would be able to facilitate my request as we were driving down from Aberdeen! Well on arrival to the hotel I was greeted by a rude woman to say that no early check in was allowed and that my party would have to get ready for the wedding in the shower cubicals in the changing rooms of the spa!!! Because we would not be allowed our keys till 2pm! The woman was a disgrace to your hotel and has NO people Skills what so ever! She couldn't even look at me when she was speaking to me! When I told her how Unhappy I was about the situation she told me nothing could be done then proceeded to tell me 'hope you enjoy the wedding' if it wasn't for this receptionist I maybe would of enjoyed my stay! Overall all the other staff were really helpful and the lad chris who was in control of the wedding was a complete asset to your team! The hotel is lovely the rooms were great! If I wasn't greeted by the unprofessional receptionist I would of given you 5 stars.

"Enjoyable Stay"

Kindle1, Stoke on Trent 06/10/2016

Stay on the 1st September 2016. We had a voucher for a hotel stay as a present, and decided to stay at this hotel. Although the weather was a little cool, we received a warm welcome from the hotel staff, the room was spacious and clean with tea and coffee making facilities. Our voucher included an evening meal and also breakfast, there was a good selection on the evening menu, and the breakfast was good, both served by helpful and polite staff, an enjoyable stay all round.

"Murder Mystery Stay"

DeborahF812, Doncaster, United Kingdom 05/10/2016

We stayed here for 1 night, we were greeted with a friendly welcome, quite a few steps up and down to get to our rooms but both the single and double were good sizes and we all had a good nights sleep. Before the MM we met up to have a drink unfortunately there was only one person on the bar and it was really busy, he had to keep leaving the bar to get change and other things, my mother asked for a brandy unfortunately he did not know what that was and he was going to put it in a half pint glass there were no brandy glasses so she had too have a wine glass. We got a bit lost with the MM but the meal was fantastic and the disco afterwards was just our music. I must say a big THANK YOU to Chris Downing the duty manager it looked like he was just going on a coffee break and saw my mother struggling he asked us which room we were going to and he showed us a much easier way and even an easier way to breakfast. The bar in the MM had the same problem being short staffed, short of change and running out of wine but Chris Lacey did his best and always had a smile on his face, both Chris's went above and beyond and are an asset to the Hotel. The breakfast was ok and they would even make you porridge if you asked but again it seemed short staffed with one girl refilling and one lad doing everything else we got down just in time to take the last table which meant the people coming in after us had to wait. We will definitely be booking again for another party night

"Wedding Day "

User 03/10/2016

We had our wedding here in Sept. The all experience was perfect, the setting , staff , food and service . The grounds are so lovely , perfect for photographs. Thank you for making our day so special. Special mention to Jess , Emma and Zack.

"Group Walking Holiday"

Rabyrover, Wirral 02/10/2016

Our group of 14 walkers stayed here on a dinner, bed and breakfast basis for three nights. On arrival, reception had organised everything that I had agreed in advance for our group.Their service was helpful and friendly. For the price we paid, the Oaks gave us an excellent deal, good service, and good food. The bedrooms I saw were clean with pleasant decor and contained all the extras that you need and expect in a Best Western Hotel. My room was quiet. I never saw the service team but they did a good job. There was a good choice for breakfast with the hot food being cooked to order. I had agreed in advance 3/3/4 set menus for dinner with choices changing daily. The chef did a good job and the service was prompt and friendly. The leisure facilities allowed some of us to relax after a day's walking. No one used the spa facilities. My SatNav sent me down an adjacent street, which did not connect with the hotel's large car park!! The hotel was built by a 19th century businessman, who installed an impressive stained glass window reflecting the towns in which his business operated. Later, the building expanded and used as council offices. Combining the buildings has led to more up and down steps to some of the bedrooms than normal. Persons with limited mobility should check whether their room would be OK. I would be happy to stay here again either as an individual or with a group.

"Nice place to stay"

cww89, Felsted, United Kingdom 01/10/2016

Stayed here for 3 nights whilst I was in the area for work. The hotel is a nice old building, the staff are friendly and the rooms are nice. Leisure facilities are more than what you would expect as a hotel guest, and the food was great both for dinner and breakfast. The only thing that let it down slightly is whilst there is Wi-Fi through out the hotel it was only strong enough to use in my room when stood by the door.

"Amazing hotel and staff"

ashkoo1985, Lancashire, United Kingdom 28/09/2016

We got married here on 27/9/15 and have just spent our first anniversary here. I can not rave enough about the staff and the hotel. Every member went out of their way to make sure the run up to the wedding, the wedding and our anniversary stay was amazing. Nothing was too much trouble. The rooms are lovely and beds very comfortable and the food was amazing. A massive thank you to Jess for making it all possible and a special mention to Chris who was behind the bar on Monday night. Will be back.

"Nice old building set in lovely grounds. Pretty average hotel"

bug20142016, Merseyside, United Kingdom 28/09/2016

We were given a free update which was lovely. Room in newer extension part of hotel. Room was large with nice decor,clean and goodfacilities. Comfy bed and good shower. Bar and lobby areas are nice. Reception staff extremely helpful. We didn't use the pool etc, but looked nice.we ate in the resturant on the first night. Food was average, I sent my whitebait back as it seemed boiled and smelt wrong !! Breakfast was mainly cheap products and choice all very average. Staff friendly and helpful. There is no where close by to go for a drink or dinner. We took a taxi and reception staff helpful in recommending local restaurants. All in all, good for the price but unlikely to stay again. Highly recommend booking a treatment at the LIV spa. I had an amazing facial lovely experience

"Relaxing stay"

Curly82, Abergele, United Kingdom 27/09/2016

We booked using a travel zoo voucher; £79 for two night with breakfast. I was a little dubious what the hotel would be like at this cheap price, but I shouldn't have worried. Our standard room, while basic and a little dated, was comfortable. There was fast free wifi , flat screen tv, and a good shower. The food at the hotel was delicious. The set menu was good value, the main menu a little expensive. Breakfast was help yourself buffet with plenty of food and topped up regularly. We enjoyed the leisure facilities and made use of the nice pool. Staff were friendly and helpful. There isn't much to do in the area, but it was a nice hotel to relax in. We might return if we see another good value deal in the future.

"Pleasant stay at a good hotel"

colinwest99, Liverpool, United Kingdom 26/09/2016

BEST WESTERN OAKS HOTEL & LEISURE (Brierfield, Burnley) My wife and I spent 2 nights B&B at the The Oaks on a discount voucher for £79 -- a steal! We intended to visit Pendle Hill, but never actually made it! On arriving (Aug 30/31 2016), we found plenty of parking set in immaculate lawns and flower beds - very nice. The hotel is in Brierfield a suburb ( about 2 miles from) of Burnley. Once a magnificent home , it has a wonderful stained glass window illustrating the life of the building's former owner, Abraham Althams. There are plenty of luxurious leather armchairs scattered around the foyer and upstairs. We liked the hotel immediately, though it lacked a lift... there were 7 flight of stairs to our room - No 262! It was spacious with an oldish but functional bathroom - the recessed taps did not hit you in the face when washing! The towels were fine. The bed was large - 2 singles pushed together - and comfortable and the bedding was immaculate - white, clean, not threadbare! The breakfast was excellent - full English with additional such as Weetabix, Croissants, fruit,juice etc. We did not have dinner but dined in Burnley at the AROMA ASIAN Restaurant - excellent, good food, not too pricey -- starters, drinks, main for £38 (more than our usual bill - but OK!) My wife didn't go in the (small) pool but leisure part looked well run - pleasant lady on desk. We visited the 'Singing, Ringing Tree' - the wind blows through its tubes - there's a fine view over Burnley - despite its fame it is badly signposted! The acid test of a hotel is whether you would return – Yes, if the price was right! I presume that the hotel loses money on these discount vouchers as they get very little of the £79, and any profit comes from selling services in the hotel eg drinks, evening meals... Note to the Manager: 1. I would suggest that the hotel takes guest's Email addresses and sends any special offers directly to them and cuts out the ‘middle man'. 2. There was a large 18 bulb chandelier in the foyer which was lit in the morning on a bright sunny day. Assuming each bulb is 30 watt, I calculated it would use 1 unit of electricity every 2 hrs. Assuming it is on 12 hrs per day that would cost about 90p at the domestic rate of 15p/unit.... In a year, about £330. Replace with CFLs, there would be a saving of about £200 per year (allowing £30 for bulbs) or £250 if replaced by LEDs. Rolled out across the whole hotel, who knows how much could be saved?

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Colin, Thank you very much for reviewing your recent stay with us. Of course I am delighted that you found the voucher you purchased value for money and I am delighted that the hotel and the staff lived up to your expectations. I have taken your advice on board and have passed your concerns regarding our use of light bulbs on to the maintenance team who have assured me they will look in to this and implement the changing of bulbs as soon as possible. I hope we can welcome you back in the near future and improve upon your experience with us Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Fabulous Hotel"

EdwinaA, Kendal, United Kingdom 19/09/2016

Stayed for two nights on b&b with my daughter. Twin room was compact but clean and very comfortable beds, soft towels. Leisure complex was great though not good if really busy. They provide towels and locker keys. First night we had a bar meal, second ate in the restaurant. They do a special 3 courses with coffee for £22.95 which is excellent value. Breakfast really good. Nice outdoor seating area at the front too. The main hotel is an outstanding building with marvelous staircase and beautiful stained glass windows. Large fireplace. Nice leather seating and another nice seating area at the top of the stairs. All the bedrooms in main house are executive. Most bedrooms are in the extension...which is like a whole new hotel in itself. The staff were brilliant...so friendly...and nothing was too much trouble. A very relaxing and comfortable hotel.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Edwina, Thank you so much for reviewing your stay with us. I am delighted to hear you found every aspect of the hotel up to your standards and I have passed on the feedback to the team as they will appreciate it. I hope to welcome you back in the future to improve on your experience with us Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Lovely place and great value"

Angela V, Wolverhampton, United Kingdom 17/09/2016

We went on a Travel Zoo deal which was brilliant value for money! Rooms were good; hotel staff were friendly and helpful (particularly Emma); nice breakfast. Beautiful grounds where we were able to sit out and have a picnic. Fantastic leisure club with 2 jacuzzis, steam room and sauna. Will definitely return!

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Angela, Thank you very much for taking the time to review your stay with us. I am delighted to hear you were pleased with your stay with us and I have passed on your positive feedback to Emma and the team as I am sure it is appreciated. I hope we can welcome you back in the near future and continue to provide you with a great stay Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Our Wedding Day - M&K 02/09/16"

User 13/09/2016

To be honest I could write so much about how special all the staff at the Oaks have been to us and how they made our special day the absolute best! But I shall keep this as short and sweet as possible. Jess the wedding coordinator from the moment we entered to view and enquire you were absolutley lovely & I just knew you were the one to help us prepare our day. Months of enquiries and calls and emails you took care of every detail - Thank you!!! On the day we were blown away by the way we were taken care of by Zack - Amazing you felt like a friend of ours we had known for ages, you made every part of our day just perfect. Jess and Zack and the team we can not thank you enough - we will always remember you two as a precious part of our day. The Oaks from start to finish 100% - The perfect wedding venue xxx

"Interesting "

User 12/09/2016

I seriously hope you are fit if you are staying here, it's an awful long walk to your hotel room up and down many flights of stairs. It has a spa, which dos the job but the smell of damp and mound in the changing rooms was off putting. It was fine for one night though, so I would stay again if I had to.

"Wedding at nearby venue"

Vanessa L, Halifax, United Kingdom 05/09/2016

Lovely night stay while we attended an evening reception nearby. Can't fault the service or the room, and we would stay again. Note* Its a long hard walk up and down stairs to some of the rooms though!


9gemma, Ulverston, United Kingdom 05/09/2016

The hotel itself with it`s stained glass window was stately and well worth seeing but it was the hotel extensions with corridor after corridor of modern architecture that was not in keeping with the original. The view from our first room looked out on a forty foot high brick wall in a no smoking room with cigarette butts littered on the roof top below. Our second room only had one double usable electric socket for a teasmade, fan, hairdryer, mobile phone charger etc and 50% of that was not working and the xpelair in the bathroom couldn`t work as it was solid with fluff from years of neglect. When you had a shower you had to keep the bathroom door open or you couldn`t see or breath for steam. On the first morning the bedroom doors started banging at 5.33am with contractors leaving for work and continued through until 7.52am and on the second morning the banging started at 5.43am and so on until there was a knock at our door at 7.31am with a member of staff delivering the daily paper we had ordered, I`m sure it could have waited until we went down for breakfast like the previous morning. It would seem the hotel catered more for business people than tourists. Dining room staff were very young and inexperienced with no apparent leadership but the excellence of the food out-weighed their short-comings. We knew the hotel had a swimming pool as you could smell it in every corridor as we made our way to our room. It is not an hotel for you if you don`t like stairs. We went up and down 7 flights of stairs one way to get to our room on the second floor. The hotel was in need of a good maintenance programme.

"lottery winners only"

User 30/08/2016

If you like a drink, bring loads of money! A pint of (rubbish) Carlsberg is £4.00! But if you're sensible and want a lager shandy, it will cost you £5.70!!!!! Unbelievable! It's even more than that because they leave the glass 3/4 full so you can put your £1.70 bottle of lemonade in yourself! What a rip-off!!

"Great mid-week value - thanks"

Gareth R, Isle of Anglesey 27/08/2016

Really good value mid-week two night deal and an excellent location for easy access in and around North Lancs and West Yorks. Great staff are friendly and helpful (all of them) and the gym and pool facilities were clean, well stocked and well run. Room 258 was big and clean and comfy and bathroom spotless and the breakfast spot-on with a wide range of every day choice. We had one bar meal and this was fine for the price - the staff gave us a choice of where we wanted to eat. Quite a few inexperienced young staff when we stayed but everybody was really friendly and pleasant and it was a pleasure to tip them. Plenty of safe on-site parking and really nice grounds and view from our window. As other guests have mentioned previously you have to be fairly fit and able to navigate the up and down corridors and stairs etc but this was no problem for us in our early 60's. We would definitely take advantage of this deal again. Very minor criticisms - warm rooms and quilts a bit hot on summer nights. Bed comfy (standard double size but no bigger) and lots of hanging space. One comfy chair in the room (not two) but great free Wi-Fi access. Bar was fine but no local Lancs or Yorks brews on offer other than John Smiths. Overall a very good stay - thanks very much.

"First appearances "

User 24/08/2016

Firstly , a lovely reception greeting from the desk staff , but it slowly went down hill, the Internet connection is useless, my diamond select requested upgrading was pretty poor , hate to have seen an average room for the price, dining also was an experience I'm not the waiters mate, but he seemed to think so, meal itself was below average , I was the only one in restaurant, but still had a 20 min wait for my warm (not hot) starter, my main meal , please tell the chef piri piri chicken and cold potato salad and green salad , doesn't go, and the staff was more interested in there holidays than the Guest enjoying his meal, then after I finished my so called dinner , I found out there is a bar menu I could have also ordered from, but they neglected to tell me, I've stayed in a few BW Hotels in the past, but none as bad as this, staff needs to trained, I would have said retrained , but, I don't think they have been trained to start with, and if they have , by who? It's a shame the setting is lovely, but BW, please have a look at this, it's not up to the BW quality that you normally serve up, sorry I won't be back here

"Fantastic visit yet again my favourite place in north west"

84jacqui, Marbella, Spain 24/08/2016

On another return to this lovely hotel we were presented with a executive suite , bottle of champagne and fruit to celebrate our anniversary , we married there and as always the staff and reception do everything to make our stay special .

"Beautiful hotel, Fantastic staff"

huwrobs, Bangor, United Kingdom 23/08/2016

I stayed in The Oaks while I was in Burnley for business, I cannot fault the service and room I had while I was there. As a Diamond rewards member, I received a complimentary room upgrade to room 101 (Which is absolutely amazing. If you get the chance, get this room!) The room was spotless, and HUGE! Bed was extremely comfortable, and room also includes a lounge seating area, so that you can spend some time away from your bed/office (There is also two desks in the room). I had some issues with the lock on my door, and the lady on the reception desk couldn't be more helpful. The staff are definitely a credit to the hotel! Would recommend staying here without a doubt! you won't be disappointed!

"Lovely hotel, BUT DO NOT EAT HERE!"

User 19/08/2016

Am currently a guest in the hotel with a package including the set dinner menu. The room is lovely, clean and spacious. The spa is nice, if a little run down. The restaurant is of a dreadful standard! Portions are stingy. Staff are pleasant, but very disorganised with no sign of a manager! The drinks list is pricey, ordered a bottle of rosé, arrived warm (had been nowhere near a chiller despite what staff said). When the complaint was made (I expect a £20+ bottle of wine to be chilled). I was informed that all they were willing to do was to provide an extra glass of the same (warm) wine! V disappointing!

"Sleepless night."

Piper50, Ayrshire 14/08/2016

When we arrived at the hotel the alarm bells rang, there was a large wedding party spilling out of the main doors. We were given a room at the back of the hotel, which we thought would be fine, only to find that the wedding reception party was taking place yards away from our room. The room itself was dated and very dark, the door was a tight fit and had to be closed by force which would be noisy to others. The noise from the wedding party continued until after 1am and as we were leaving early in the morning we didn't get much sleep. There was also an overflow pipe outside our room spilling water which due to the noise prevented us from opening our window.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I am sorry that your stay was disappointing. We are at present refurbishing some of the older rooms but as you can imagine this does take some time to get round. I was not informed of any complaint regarding the overflow pipe as it would have been dealt with as soon as possible but I am sorry you encountered this problem. Please accept my apology for a sub standard stay and thank you once again for reviewing the hotel.

"Good but be careful if you have mobility issues."

Fleur98, Ripon, United Kingdom 11/08/2016

When I booked this I asked for a walk in shower because I am not too mobile and use a walking stick. Our room was accessed by lots of stairs which wasn't brilliant but manageable ( only just) The room was excellent, spotlessly clean with everything we needed except it looked out onto a brick wall. Absolutely no view at all, just a brick wall three feet in front of our bedroom window. To be honest it didn't really matter to us, but as it is the only room kitted out for people with mobility issues it is a shame that there wasn't a good view of the garden. A member of staff saw me struggling with the stairs and showed me a short cut that only involved 18 steps, it was through a function room so there must be times when the room is in use so you have to take the long hike. We thought the breakfast was excellent and the staff friendly. We didn't eat in the hotel but my husband thought £9 for a fish finger sandwich was a bit dear. On check out when I explained that the stairs made difficult for me to access our room there was a man in a paint stained shirt behind the desk who said I could have used the door near our room that said ' door alarmed ' which would have meant I could have avoided the stairs. Perhaps it would be a good thing to explain to guests like me that the door is only alarmed at night and that it would be fine to access the room via this door. We did enjoy our stay though!

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for your review and I am glad you enjoyed your stay regardless of the stairs. I have taken your points on board for future reference. The brick wall is an issue but unfortunately it is the layout of the hotel but we are at present looking at ways to improve the view. I will pass on your positive comments to the staff and hopefully we can welcome you back in the future. Kind Regards Maxine Walsh

"Very nice hotel average restaurant"

User 11/08/2016

I stayed here for 2 nights recently and the Hotel and staff were excellent. The spas in these hotels have usually been a dissapointment but this one was really good. It was very clean and well maintained and although compact perfectly adequate for a gym session, swim and sauna to unwind with. The room was lovely and very well maintained, as was the entire space. The reception and hotel staff were were very attentive and checking in and out dead simple and fast. The breakfast buffet was good and and had enough choice and so set me up well for the day. My only gripe was the restaurant, which was advertised as a highlight offering local food. It did not offer this at all, it was quite expensive for what was basically and industrial mass produced meal. I had the set menu starting with the pate which was tasteless and clearly plated earlier using a generic cheap pate and the croutons you get in crisp packets. the roast beef dinner was all microwave veg, gravy, potoatoes and the 2 very small very thin grey slices of beef would not make it into a sandwich and be seen, The dessert was a a semi stale waffle. My meal for one was £30, which was too much for a sub "brewers fayre" dinner. I noted that I was never asked how my food was at any point nor was anyone around me and you had to go to reception to pay the bill. I suspect the staff know this is not good. If you stay here and eat out for dinner it's superb value and very good service just avoid the restaurant.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I am glad that you found the staff helpful and attentive as customer service is very important to me. I will take your comments back to our chef as this is not acceptable but I can assure you that none of our food is microwaved and I am sorry it looked that way. The food checks are supposed to be done during every course so the fact that it was not will be dealt with at our next meeting. I thank you for the feedback as this helps us with improvement in the future. Kind Regards Maxine Walsh

"Lovely building"

User 11/08/2016

Went here on a two day trip Travelzoo deal, with four friends we had a lovely time. The rooms were standard size,very clean. Staff very helpful,breakfast superb,we all had poached eggs which were made to order. The house is beautiful and bit of a rabbit warren,which we thought added to its charm. If you are a bad on your feet this may be a problem. The spa was great, changing room needs an update. We didn't go in the gym but other people there say it is excellent with lots of good equipment.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for your lovely review. I am happy that you found the staff to be helpful as customer service is extremely important and part of ongoing training. I will pass on your feedback to the staff as it helps with staff morale. Once again thank you for your review. Kind Regards Maxine Walsh


travelchap101, Nottingham, United Kingdom 10/08/2016

Perfect place, a good evening meal. Nice pool area. Helpful staff. Comfy bed in a decent room. Easy to find, good wifi. Lovely grounds too. Would not hesitate to stay again. Hope I can do so very soon.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to send a wonderful review. I am glad you enjoyed your stay and everything was to your satisfaction. We hope you will come again very soon. Kind Regards Maxine Walsh

"Very relaxing atmosphere!"

Traveller25Leicester, Leicester 10/08/2016

We booked a "cheap break" using a "voucher", for 2 nights B&B. We were delighted when we arrived. The receptionist was very helpful, and checked us in very quickly, giving all the necessary information for a pleasant stay, including details about the restaurant, breakfast, bar & spa facilities. Handed us a welcome letter which included the code for the Wi-Fi code and told us how to get to our room - excellent. The hotel was beautiful, with wooden panelling, a grand staircase and magnificent stained glass window. The bedroom was of a very good size overlooking the front lawn, the breakfast was buffet style, but of ample quantity, the food served in the restaurant was very good, and reasonably priced, and all of the staff we met were very friendly and always willing to help. I told our maid that one of the bulbs in the bedroom had gone, and by the time we returned it had been changed! We would certainly recommend this hotel, and if we were ever in the area again would not hesitate to use it ... and use the spa because we didn't have time during this visit. Guests with mobility problems should be aware of the many steps around the hotel. Thank you very much everyone for a very enjoyable stay!!

"More Tables Needed"

mummybear2222, Blackburn, United Kingdom 04/08/2016

We arrived at 12.30pm for our afternoon tea and spa experience and asked to take a seat in either the reception or bar area. we didn't realise at the time that this was were we were going to actually have our afternoon tea. We sat on the leather chesterfield and the table was quite a distance and low down so we asked if we could go in the bar area but when we looked there was only one decent table and that was occupied so back to the chesterfield we went. The afternoon tea was average the sandwiches of ham,chicken and tuna mayonnaise were fresh and tasty, 2 of the cakes were nice but the chocolate brownie was stodgy and tasteless and the scone looked like a budget brand you could get at the supermarket. The spa experience was ok the changing room smelt musty and there is only one private changing cubicle. There are only 3 loungers in the spa, the pool is quite small so if more than 4 get in you wont get much swimming done and on the day we went there was an employee in the pool cleaning the chrome. The other thing was there were employees walking around without protective covers over their trainers which isn't very hygienic when there are people walking around bare foot. One of the showers and the jucuzzi in the spa area wasn't working and the steam room door wouldn't stay shut. Now for the positives the stained glass windows in the hotel were beautiful, there's ample parking and some of the staff were friendly. Summing up it was ok but didn't seem special, we have had a lot better and wont be returning.

"Just about Average"

Gareth E, wirral, United Kingdom 01/08/2016

Very tired and lifeless hotel. Small lounge/bar, untrained staff, you need an a-z to get round the hotel and I would not recommend this place for anyone in a wheel chair or with babies. Gym/pool is pretty nice and my wife had a massage which she really enjoyed. The whole place needs some TLC and our room needed decorating and bringing into the 20th century. Bed was comfy though and the internet was excellent.

"Beautiful Stained Glass"

User 31/07/2016

Visited for my daughters birthday - excellent value with our Woucher Voucher - I love a bargain. Listed building and no lift so be prepared for steps. The stained glass windows and the staircase off the entrance are beautiful and there are lounges with comfortable seating on both floors. It is a bit of a maze but excellent signage. The 2 bar men on arrival were excellent and all staff were friendly and accommodating. Food was great, lunch and evening meal, plus a good selection at breakfast. Spa facilities were very good and clean. My daughter had a back massage which she said was excellent. We had a lovely stay and would definitely stay here again.


Honest8585, Durham, United Kingdom 27/07/2016

Had a wonderful stay in this great hotel . Staff excellent everyone very friendly they all made you feel welcome. Bus stop just outside the hotel running every few minutes. Great place to visit while you are there is Townely Hall

"Great birthday weekend"

User 26/07/2016

Me and my partner went here for my birthday. We got there early but could not check in until 2pm, which was fine. They found out it was my birthday and upgraded my booking which was very nice, and delivered our bags to the room. The spa was really nice. There are two Jacuzzi's, a steam room, a sauna and a pool. It was very clean and maintained well. The only downside was the restaurant. The service was ok but it was not up to the standard you would expect. The food was very good apart from mushroom starter as they had forgotten to take the stalk out. This was quickly rectified so that's fair enough. Overall a really nice weekend away.


User 26/07/2016

Could not recommend enough. Had a fantastic wedding here, accommodating staff, could not do enough, even managed to sort out 7 unexpected vegetarians. Rooms clean and comfortable, nice fluffy towels in the bathroom. All in all we had a brilliant day and evening. If you are contemplating getting married you could do well to consider The Oaks.

"Relaxing Weekend in Burnley"

david h, Bolton by Bowland, United Kingdom 26/07/2016

We had our weeding reception at the Oaks back in 1994,so it was only fitting the we went back22 years later.It is a lovely voter with plenty of amenaties.We enjoyed the spa and pool on both days very relaxing.The room was first class and the food was plain but well presented by friendly staff.Breakfast was very good with plenty of choices again the staff were friendly and helpful.A very enjoyable stay and well worth the very reasonable price.

"Afternoon tea and spa"

pjstott, Burnley, United Kingdom 25/07/2016

Went with my daughter to use the spa and have afternoon tea. The place is not designed for people with limited mobility, lots of steps and a fair walk from spa to restaurant. Spa facilities were great, at reception we were given robes, slippers and locker keys, changing rooms a bit smelly but clean, we used jacuzzi, steam room and pool, all wonderful, the only downside is there's only a water fountain to get a drink, plastic cups would have been better as fountain was hard for me to get to. Showers decent size, hair dryers available and have great power. Due to the lovely weather we sat outside for afternoon tea, food and service amazing and we were offered a jug of chilled water due to the unexpected high temperature. Finger sandwiches, selection of cakes and scones with a pot of jam each and fresh cream, pot of tea and a glass of prosecco. Lovely afternoon.

"Brilliant staff"

Paula B, Liverpool, United Kingdom 25/07/2016

I stayed there recently on a hen party thing, i must say how great the staff were, they were only young, but nothing was too much trouble for them and anything we ordered was delivered with a smile, even though there was 30 odd very loud ladies to contend with, these guys and girls served our drinks and snacks at 1pm Saturday and they were still there clearing away after us around 2am Sunday....very long days for them, but still willing to help us out even after their long shift. 1st class .

"Basil faulty is alive and running this hotel!"

Thomas O, Wallasey, United Kingdom 24/07/2016

Stayed here for two nights ,lovely old house made into a hotel,nice and clean but our room was 2 minutes from reception after going up and down 8 flights of stairs you will need a lie down . But it was on the same floor as pool,gym ,and sauna so just a short distance from room. Breakfast was tasty and plentiful , but toast was served after we had eaten breakfast after. Asking for it several times then it was served almost white,It did improve second day though.probably because the staff were more mature that day.while watching tv after 10.20 pm in the bar a sign appeared on the telly saying it would be going off soon to save on electricity, yet bar was lit up with over 40 bulbs and up lighters odd that !

"business trip with guests"

CMBC123, Coventry, United Kingdom 22/07/2016

This was an arranged trip to accommodate several people attending a meeting at our offices.Very clean rooms as usual good staff in bar and in restaurant and also excellent breakfast at a decent price.I always stay here when in the area only minus point is trek from Reception to rooms.

"Continue to supply good accommodation and friendly ambience."

User 22/07/2016

The hotel offered a surprise it was like stepping back to a past era, the décor was true to the age of the building and the first impression was of elegance and luxury. We had only booked a double room but it was very nice , comfortable bed and good furnishings, the on-site was lovely, with a good shower. A good tea tray with various forms and biscuits. The lavender sleep spray was a nice touch. Food and service in the evening was very good. Breakfast selection was a good mix of botany cold. Reception staff dealt with all requests with a smile and efficiently.??

"Good night sleep xx"

User 18/07/2016

Stayed here after a 5 hour Pendle Hill walk. Room in the basement so was nice to be away from it. The room had not been hovered. Spa facilities fab after the walk, very relaxing. Spa floor area bit dirty. Slept well but other half didn't. Very noisy and creaky from upstairs room. Breakfast good. Nice hotel but wont stay again xx

"Good value for money on voucher "

Happytravellers8A, Greasby, United Kingdom 13/07/2016

We visited here due to a travel-zoo voucher which gave us a two night stay with excellent B and B rate . Overall a very pleasant stay . Staff were extremely friendly and helpful. Reception staff were very welcoming as were breakfast staff. Rooms were clean although very warm and we had to leave window open all night to compensate. We were given a room right at end of corridor near to laundry room so there was a lot of noise disruption with room next door being accessed regularly. My main observation was initial first impression of the hotel wasn't good and could be improved. The office behind reception was visible to guests walking up to hotel as blinds were open. You could therefore see untidy office with dirty windows and peeling stickers as the first impression of the hotel. Later the blinds were closed which masked the office which was a much better approach to the hotel. Just an observation as when guests see office it's not a great first impression. Once in the hotel reception staff were very welcoming. Hotel was quite traditional with chesterfields and stained glass but it is tired in places. Breakfast was ok but mine wasn't too hot in temperature. The chairs in dining room were not very comfortable as very little cushioning so this did not encourage me to eat in the restaurant in evening which we had intended to do on second night. The restaurant prices were quite high too but having not eaten there cant say if this was value for money or not. All in all we had a pleasant stay which predominantly was due to the pleasant staff and as it was good value for money with travelzoo voucher.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear HappyTravellers, Thank you for taking the time to review your stay with us. I am sorry to hear that you faced some issues with your room allocation and this will be looked at to nullify the noise coming from the laundry room. I have also begun pricing up new restaurant chairs as comfort is of the highest priority to us, I am of course pleased you found the overall stay value for money with your travelzoo deal and of course I am glad the rooms were cleaned to a high standard. I have noticed myself about being able to see the office from the outside and we are having it decorated in the coming weeks to look more appealing to guests. I am delighted you found all the staff to be pleasant. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"wowcher voucher spa and afternoon tea ."

susanbland, Burnley, United Kingdom 06/07/2016

small intimate spa 10mtr pool, 2 jacuzzis, steam room, sauna and sun safe high speed stand up tanning capsule. 2 hours of peace and quiet bliss..the changing room was a tad cool but on reflection good idea by the spa as wasn't hot and sticky whilst showering and changing ,hair dryers free. .lovely afternoon tea in the intimate bar area . nice comfy chairs .old world decor..Well worth a visit if only for afternoon tea and a look at the AMAZING stainglass window on the staircase (no photo as my battery failed?.)..Bar and reception staff fabulously polite and attentive. .Loved It.

"Wonderful romantic stay."

User 05/07/2016

I booked the hotel for a night away through Wowcher for our 15th wedding anniversary. The deal was for 2 course dinner, bed, breakfast and full use of the spa and leisure facilities. The hotel was beautiful with a large wooden staircase and splendid stained glass windows. The staff were friendly, helpful and welcoming. Our room was a good size, clean and comfortable. The 2 course evening meal was tasty, well presented and the portion sizes were very generous. We upgraded to 3 courses and enjoyed a wonderful desert. The pool and spa facilities were great. 2 Jacuzzis, steam room, sauna and 'storm' shower. Breakfast the following day was lovely. Continental buffet including fresh cheese and meats, and full English cooked to order. We would like to thank the reception staff for sorting out one frustration: I had ordered flowers and chocolates to be in our room for my wife upon arrival. This had been overlooked. The staff, (louise I think), ordered us a wonderful bouquet whilst we were out as well as providing champagne, chocolate dipped strawberries and a large box of chocolates. They apologised and the flowers etc were on the house! Thank you! All in all a wonderful romantic night away. Highly recommended.

"Good value"

User 05/07/2016

Spent the night here this weekend on a voucher. I have to say for the price we paid we found it great value for money. This is a 3 star hotel and some areas are a little tired. As long as you remember that I think you will enjoy. The spa was again a little tired, especially the changing facilities, but it was fine and we used it twice. The dinner was nice but my partner had ordered ribeye steak. The couple next to us said they had been told they ran out. What came was roast beef. My partner questioned this and was told it was indeed ribeye. Clearly we know the difference (it even came with gravy and Yorkshire pud!). It was a bit strange and insulting but the meal was fine. We didn't make a fuss. The breakfast was great, no complaints. But as with dinner, only one member of staff on so a little slow. Please bring shampoo ladies, there is shoe polish and a shower cap provided, but not shampoo and conditioner! I came without and after the spa I was really disappointed not to have these. Overall a nice budget getaway, good for Pendle hill and nice villages around

"Great place to stay"

User 28/06/2016

Historic house with original staircase and beautiful stained glass window. Excellent and varied breakfast. Welcoming staff. Good quality bar snacks at reasonable prices. On site spa and swimming pool for longer relaxing breaks. Close to spectacular countryside and within easy reach of a number of attractions. Good WiFi and Freeview TV in all rooms.

"More than what was expected"

Pat M, Glasgow, United Kingdom 28/06/2016

Room was better than photos look. Nice bar! Breakfast was great and had many choices of foods. Staff very polite and helpful. Close to Burnley and all major roads in area. Quite a big hotel. Will stay again!

"living social deal"

LaineyG623, Yorkshire, United Kingdom 27/06/2016

We were a party of 7 booked through Living Social on a bed breakfast and evening meal deal. Our expectations were not high as it was such a bargain, however, we were more than pleasantly surprised. The staff were so friendly and helpful, making us all feel like VIPs ! Nothing was too much trouble for them. Two of our party had to leave the next day at 7.30am, and as breakfast was served from 8am, the staff made special arrangements for the Chef to come in early. The food was delicious, prepared with care and skill and served piping hot ! We can not fault our experience at all and would highly recommend to anyone considering staying here. The rooms were spotless and the beds comfortable. We had the use of the spa facilities that whilst small and limited had everything you could want. The hotel and it's staff, deserves high recognition for operating in what must be a challenging market given the location.

"A lovely old victorian house/ hotel"

nigel h, Serignac, France 26/06/2016

An overnight stay and quite a pleasant one. The hotel is very relaxing and the stained glass windows as you climb the stairs ( no lift!), are amazing, listing all the local towns and cities across the penines. The rooms are basic, but fine enough and comfortable. The restaurant has a lovely ambience, the staff are very helpful, friendly and caring, but they do need a good chef. The evening meal was very basic, not very tasty and in fact so non- memorable, that I can't even remember what I ordered. That said the full English breakfast the following morning was excellent, freshly cooked and piping hot. So my recommendation would be to stay on a B&B basis and dine out in the town. Finally, living in France, I wanted to call friends but the hotel does not allow one to make international calls??? Bizarre, especially when the client is willing to pay. This really is unacceptable in the day and age.

"Stylish old manor house"

holidayaddict1948, Greater Manchester, United Kingdom 25/06/2016

We used this stylish old country house as a base for walking 'The Pendle Way'. Loved the nicely kept gardens. The room was comfortable and neat. The pool and sauna were very welcome after our trek.The very helpful and friendly staff could not have done more for us.

"Comfortable characterful hotel"

Steve T, Lytham St Anne's, United Kingdom 24/06/2016

Whilst some aspects of the room were a little tired (and the shower screen wasn't overly effective) the rest of the hotel especially the leisure area were fantastic - but what really made it were the staff who were always keenly engaged in doing whatever they could to make your stay better. They have driven my score up from 4 to 5 with they're well deserved contribution. TIP : Loads of car parking here AND just 0.5 miles from the Pendle Way route.

"Beautiful house"

Deb1959_11, Manchester, United Kingdom 22/06/2016

The lovely old country style Manor House surrounded in nicely kept gardens looks very welcoming , the beautiful staircase and stained glass windows superb ... We stayed with friends as we were going to a celebration nearby ... I stayed here years ago ... Sadly the rooms are very tired looking ( but clean ) . The staff were friendly and the breakfast was ok ... I would stay again because it was handy ... But it is in need of an update !!!

"Good staff was very loud"

sarah_250686, Bristol, United Kingdom 20/06/2016

I stayed her on the 18th and loved it at Ativan I met some very lovely receptionist with my husband and son we had some quiet heavy bags and as we were walking to our room a very kind young male whose name I believe to be Morgan saw is struggling with our bags so he offered to help us which was so helpful and made it so much easier to get to our room with our young son. We then decided to get some food in the bar before we went to meet some friends in the local area and the Bar man Christian seemed very attentive and tried to make conversation which added to our experience. The staff here at the Oaks are all very young but some of the kindest I have met and we have stayed at other hotels the only downside to the stay was the wedding which was very pound until early hours in the morning lucky our son was able to sleep through it so was all good but if it was quieter then I would have definitely rated this hotel a 5 and will be recommending to friend

"My wedding"

clarets2004, Burnley, United Kingdom 19/06/2016

Me and my husband got married here on the 18/06/16 our wedding planner Jess was fantastic she helped us through every stage from start to finish the whole day was amazing the meal was 1st class and would highly recommend. All the staff were very friendly and the rooms were spotless

"Great deal with Living Social."

Stewart B, Bolton, United Kingdom 19/06/2016

Super one night stay at this Best Western hotel. We received a warm welcome from the receptionists and were very happy with our comfortable room. After a shower we changed for dinner and were impressed with the restaurant and service from the staff. Our deal included a 2 course dinner from a very comprehensive menu, so we shared a starter of battered chicken strips, followed by mains of grilled salmon with prawns and roasted chicken breast complete with veg. We then shared a dessert of chocolate brownies and finished the bottle of Chardonnay we had with the meal. We really enjoyed the meals which were well cooked and presented with excellent service from Emma and Morgan. The dining finished with coffees and liqueurs before we retired to our room. After a good nights sleep we were up at 9.00am for full English breakfast, which again we really enjoyed. This deal cost £69.00 plus £25 for drinks and proved great value for money.

"Lovely hotel friendly staff"

rachel6040, Leamington Spa 19/06/2016

Stayed here as we were attending a wedding nearby. Gorgeous looking building with nice old features . Our room was a nice size overlooking the gardens with a huge comfy bed. We had all we needed for our stay. The staff were very friendly and helpful. Breakfast in the morning was ok. Sadly as there was a big wedding on that weekend it was pre cooked in hot plate holders. Even though we were down around 8.30 the eggs had been the for a very long time. We would definitely stay here again when we are in the area.

"the oaks"

Steph_1968_10, Burnley, United Kingdom 14/06/2016

Stayed here impressive building in good order in nice grounds plenty of parking and a leisure club .public areas didn't disappoint upstairs not so keen on the function room downstairs which had scruffy toilets the bedroom was lovely and on ground food was fine and staff ok

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Steph, Thank you very much for taking the time to review your stay with us. I am of course glad you found the staff and the hotel in general up to your standards. I am disappointed to hear that the toilets in the function suite were not up to our usual high standards and have looked in to this to avoid any repeat of this in the future. I hope that we can welcome you back in the future to improve upon your experience with us Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"My 65th Birthday"

Kalbo2014, Nelson, United Kingdom 14/06/2016

Dear Jess, Thank you for your email, well the night went well and all the guest I spoke to really enjoyed the meal and service, your waiter service was very good, always in the background but alway there to give service when required, the serving of the table the kitchen made sure the food was coming out nice and hot. I would like to thank Maxine for her help in making the evening run smooth, nothing to much trouble for her, we had a few little issues at the start of the night people turning up that were not on the table plan, and other guest just not turning up , but Maxime sorted extra place setting and thing from then went smoothly. I would recommend anyone that has a function coming up to look no further that the Oaks Hotel to handle their function , also the actual position of this hotel is in a very good location for accessibility for get there by taxi or Bus. Thanks again for my successful 65th Birthday celebration, My Sincere thanks to all the out front staff and chefs and kitchen staff and people behind the scenes we never see. Kind Regards Paul Turner.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mr Turner, I am delighted to hear that you enjoyed your 65th Birthday celebrations with us. I can assure you that despite the little issues at the beginning with guests not coming and guests coming who were not expected it was an absolute pleasure to be involved in your celebrations. I have passed your glowing feedback on to the staff also as they always appreciate feedback, I do hope we can welcome you back again in the future. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Mixed blessings"

suhowarth, London, United Kingdom 13/06/2016

Stayed the night to attend a friends party being held in the hotel. Reception staff were very polite and attentive and showed us our way to room using a shortcut. Room was very generous in size, clean and well presented. Sadly we had no view as we were looking onto a brick wall which was the side of the Prestbury Room. Not a big problem though. Main issue which dragged down our scale from a 5 to a 4 was the lack of proper service in both the bar and the breakfast room. The food by the way was excellent, both at the evening event and the breakfast. However, on arrival we ordered sandwiches and coffee/teas (once we got someone to come serve us). Food and drinks arrived but no cup, spoons, side plates or napkins. We had to keep asking for them. At breakfast we sat down with coffee and tea pots ready to pour our morning cuppa but found the milk had gone off that was left on the table. It looked like cottage cheese. Asked staff to bring fresh cup and fresh milk. Waited and waited. Went and asked again. Oh yes she said, sorry. Another waiter then started to clear table and gave us his life history in 10minutes. Embarrassing. Lovely chap but not appropriate to give financial details to peoplw he does not know!! I will come again as it is a lovely setting and comfy rooms and very good food. Just needs tightening up on staffs' attention to detail. Using young staff is ok as long as they are trained to use their commonsense.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mrs Howarth, Firstly thank you for taking the time to review your stay with us, I am of course glad you found the food to your liking however as I am sure you can imagine I am most disappointed in the level of service you received. I would like to apologise to you on behalf of the gentleman who served you in the morning and I assure you I have discussed with the staff in general what is appropriate and what isn't on the back of your feedback. The standards we set ourselves are very high and needless to say I am disappointed they were not exceeded or even reached for yourself, I am at present drawing up plans with the management team to improve the breakfast setup and service. I hope that we can welcome you back in the near future and improve upon your experience with us thus far. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Birthday & Murder Mystery Weekend stay"

JoanneLeighton5, Blackburn, United Kingdom 12/06/2016

We stayed at the hotel on the 3rd & 4th June and enjoyed every minute. Before I'd even arrived Emma on reception had made sure my booking was smooth sailing and her customer service was exemplary. On the first night we decided to have a meal in the bar. It was a bit busy in there and the barman who we later found out was called Chris L was handling the bar effortlessly, he is a really credit to the hotel.He couldn't apologise enough for keeping us waiting, it wasn't even that long but he wanted to make sure we were happy. Excellent customer service Chris! The Murder Mystery night was good, all the waiting staff were very good etc. Very good venue for a group get together...we all enjoyed it ??

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mrs Leighton, I am so glad you found your time with us here an enjoyable one and I have passed your positive comments on to the staff as they always appreciate such glowing feedback. I hope we can welcome you back in the near future so we can continue impress you with our high level of customer service. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"friendly staff but room mouldy"

tanyamartin, Belfast, United Kingdom 06/06/2016

I had the misfortune of staying in this place for 3 nights recently i found there was a lots of mold around the window and across the walls. one of the wall light fittings was coming away from the wall. the tiles in the bathroom are in need or re-grouting and the was some mildew in the seal around the bath. the shower over the bath when used with the head facing forward flooded the bathroom, i worked out the if the head was turned to face the wall this didn't happen but as you can imagine made having a shower quite difficult. the carpet by the built-in-wardrobe was coming away from the grips & was a bit thread bare in places. i can't fault the staff as they were nice & friendly however the quality of the room was disgusting.

"Nice one night break!"

tedtoote, Manchester 30/05/2016

Had a night away over the Bank Holiday weekend. Very pleasant hotel in it's own grounds. Spent the first part of the afternoon in the Swimming pool where there was a sauna, steam room and 2 very energetic whirlpool spas - very nice. Fully refreshed we grabbed a couple of drinks on the patio outside the main bar. It was a gorgeous afternoon = lots of sun meant the lager went down well. We had dinner included in the Booking.Com deal. The restaurant was very pleasant, the service good and attentive in fact all the staff did well. The only downside was Room 154 which whilst had nice decor and a comfy bed had a poor aspect facing a brick wall about 3 yards away so no view! Didn't really matter but I doubt the Hotel was full and suspect they could've provided a more pleasant room. I would've scored it 5 if the room had a better view. Nevertheless we enjoyed our little break which included trips to nearby Haworth and Hebden Bridge on the way home!

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you very much for taking the time to review your stay with us. I am very pleased you found the hotels grounds and the facilities up to standard. Of course I am sorry your room didn't have a garden unfortunately this is just a quirk of design with regards to the original building and unluckily for yourselves we were fully booked for every night over the bank holiday weekend as we often are. I hope we can welcome you back in the future and improve further upon your experience. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Really nice restaurant staff"

User 29/05/2016

I stay here a few days recently. Nice English ambience n beautiful stained glass on the wall . Getting to the rooms is like walking through a maze as there are so many turns , up and down the flight of stairs. But I had a nice view of the garden from my room . Tv n wifi works well . , What I liked best are the 3 service staff ( 1 man , 2 ladies ) at the restaurant during my breakfasts and 2 dinners . Plus the great food - Really nice and made my stay memorable .

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear John, Thank you very much for taking the to review your stay with us. I am very glad you found our breakfast team helpful and the hotels amenities up to your standard. I of course recognise that the hotel has a considerable amount of stairs but as we are a listed building we cannot have a lift fitted. I hope we can welcome you back to improve further upon your experience with us Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"The Marie Celeste"

Debra L, Ashton under 28/05/2016

This hotel is like the Marie Celeste. Where have all the staff and officers gone? I arrived at reception to check in late Saturday afternoon and had to go looking for the receptionist. I found someone in the bar who went looking for the receptionist who appeared after a few minutes After wandering down many corridors, up and down and up and down stairs two or three times I found my room which was well presented and clean. I was a bit disappointed with my room allocation. Lone female on ground floor at back of hotel, I couldn't have curtains open at night to let fresh air in as window within easy reach from outside. Room air conditioned so ended up having that on all night even though noisy. I think a bit more thought is needed when allocating rooms to lone females. I went early to dine in the restaurant but found service in restaurant slow and staff disappeared out of sight for many minutes. The restaurant even though more or less empty saw poor service. People not being greeted to be seated. I stood waiting to be seated whilst a member of staff disappeared to look for the person who was seating people who had in turn disappeared. There is a lack of teamwork, it needs a supervisor or manager to pull the team together. No bread at table, in fact I didn't get offered any. Staff more interested in chatting rather than serving. Some food served substandard but replaced without question by young boys wearing gloves when I complained . I was left foraging for cutlery to eat my replacement meal and when I asked for Parmesan i was given a pot which I had to tip on my plate - no spoon. I paid my bill at reception and a discount was applied following me offering some of my observations . Would I go back? Probably not. Would I recommend it? Probably not!

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Debra, I am very sorry to hear about the issues you faced. I of course recognise that as you were a female alone your room was some distance from the main building however the hotel was full and as such this limits the amount of manoeuvrability due to guest requests etc. this clearly impacted your room placement and I am sorry for that but as I said when the hotel is full it is not always possible to place lone females near to the main building. I recognise that the window is easily accessible from the outside however there is a latch on the windows to prevent them opening wide enough to allow someone through and in the time this hotel has been standing never has anyone gained access through these or any other windows. The rooms also have blinds in them to prevent people from being able to see in when curtains are open. As for the restaurant service this was unacceptable and I sincerely apologise for this, I have actually just left my weekly Head of department meeting having brought this to the attention of my restaurant team to highlight the clear failings and to implement measures to prevent a repeat of these issues in the future. With regards to bread however we do not leave bread on tables as standard due to health and hygiene purposes, also we only offer bread when ordering soup as we have received feedback in the past saying bread being offered can impact the appetite and prevent people from finishing their meals. As you mentioned we did offer you a discount due to you highlighting the issues you faced, this is not standard practice however we recognised just how disappointed you were with your service and felt a discount was necessary. I hope we can welcome you back in the future to significantly improve on your experience with us. Regards Maxine Walsh General Manager Best Western Oaks Hotel

"very welcoming experience."

lindaharris2016, Burnley, United Kingdom 27/05/2016

I came for a date night with my husband on Saturday, and was made very welcomed by a lovely young lady. Osdlina, she was very attentive and even walked us to our room because we got lost. she always had a lovely smile on her face. I will be coming again after the amazing experience I had on Saturday.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mrs Harris, First of all thank you very much for taking the time to review your stay with us, I am very glad you found the hotel up to your expectations. I have passed your positive feedback on to Oslina and as I am sure you can imagine she was delighted. I hope we can welcome you back in the future to improve further upon your experience with us Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Good one night stay"

Valann4, Oldham, United Kingdom 25/05/2016

Only stayed one night, was attending wedding elsewhere. Arranged early check in and taxi, all helpfully provided. A lot of corridors and stairs to our room, but the room was spotless and well furnished, tv reception in the morning was intermittent, but the lavender! Light in the bathroom and spray for the pillow made us laugh. The buffet breakfast was good with plenty of options, but the service was slow and table clearing didn't seem to happen. Overall good stay and would certainly stay again.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for your positive feedback, I have passed this on to the staff as they always appreciate their hard work being noticed. I am glad you found the in room amenities to your satisfaction however I am very sorry that the table service you received was not up to standard and I have spoken with the staff regarding this issue. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Just as lovely as expected"

Alex L, Blackpool, United Kingdom 23/05/2016

we were treating ourselves as part of going to the football celebrations so only stayed the Monday night. Lovely room when we eventually got there - its massive. Nice bathroom. We were room only so can't comment on food. Staff were really helpful. Beautiful place.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Alex, Thank you very much for taking the time to review your stay with us. I am so glad to hear that you enjoyed your stay and found the staff and the hotel to be of a high standard. Hopefully we can welcome you back in the near future who knows maybe celebrating more great times for Burnley FC Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"The extra mile"

Yorkflyer, Harrogate, United Kingdom 23/05/2016

Arrived on a wet Saturday evening after cycling from Liverpool along the Leeds-Liverpool canal with a friend. To say both ourselves and our bikes were muddy is an understatement, but the hotel staff couldn't have been more helpful. Our bikes were stored downstairs inside the hotel and the night manager, Chris, even brought them up again at 6.30 on Sunday morning. Our rooms were above the banqueting suite so the disco at the wedding would have kept us awake if we weren't so shattered! Perhaps ask for a room away from there if you are a light sleeper. Special mention must go to Chris who kindly made us coffee and toast early Sunday morning and the day manager had even made up a packed lunch for us free of charge. As the title says they went the extra mile!

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mr Hunting, I am so glad to hear you enjoyed your stay with us so thank you for taking the time to review our hotel. I have passed on your comments about Chris the night porter and Zack the Assistant Manager and I can assure you they were both delighted that you found them to be helpful and as you say 'went the extra mile' we do hope you and your friend got Leeds safely and we hope to welcome you back in the near future so we can keep providing you with this high level of service. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Enjoyable "

glitterbug19, Merseyside, United Kingdom 23/05/2016

I have just returned from a weekend stay here, very happy with the check In then I took me so long to get to my room as I was in the 300's up and down stairs was needing a rest by the time I got there. My room was spot on for cleanliness no problems at all, as I was on my own I did make use of the t.v while I was there and the reception was quite poor at times and at one point lost all reception for approx half an hour. I also found it was quite a noisy hotel each rooms door slams very loud and can become very annoying through out late evening and into early hours as on the second night a wedding was being held at the hotel and the other guest were fairly loud outside rooms early hours and there entertainment was very loud into my room until after midnight. I ordered a cooked breakfast for the Sunday morning for 9am which arrived 15 mins late plus certain things where missing off the order or wrong items to which I had chosen potions where very small and it was an extra £3 for room service which brought the price to £20 for a very small cooked breakfast! I couldn't be bothered ringing down to complain as it was late for delivery in the first place. I would return to this hotel for the cleanliness and staff were helpful ??

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review your stay with us. I am very sorry to hear about your breakfast and the issues you encountered, we placed you in the 300's to avoid noise from the event I am deeply sorry to hear that this was not the case for yourself. I am glad to hear that the staff were helpful and friendly and I hope we can all welcome you back In the future to improve on your experience with us. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Nice hotel"

User 17/05/2016

Frankly for the price this is a great hotel to stay, it's beautiful interior elegant and unique. The rooms though are basic and with little or no view. At least the room i was in faced a wall with not more than two meters between them. This limited natural daylight. They are not all like that. This hotel has a wonderful spa and fitness centre which is open to the public as well. THe staff where helpful and friends, perfectly located just 2 to 3 miles form burnley town center makes this hotel perfect for pleasure or business.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Andrew, Thank you for taking the time to review your stay with us. I am glad to hear that you found the hotel to represent value for money and enjoyed using our extensive leisure facilities. I appreciate your comments regarding the restricted views in some rooms unfortunately due to the layout of this beautiful building there is little we can do. I can assure you however we are looking in to little things we could do with these rooms to improve the feel of them. I hope we can welcome you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Spa and afternoon tea. "

Margaret W, Leeds, United Kingdom 17/05/2016

It was a lovely sunny day, excellent start to a delightful afternoon. We bought a voucher, it was a wonderful deal. Use of the spa and afternoon tea. The male receptionist gave us a very friendly welcome. The facilities were wonderful, we had the pool to ourselves for half of our time. We had a really lovely robe and slippers. The steam room, sauna and whirlpool were wonderful. We spent two hours in the spa. Then into the hotel bar for a real treat. Sandwiches, a trio of cakes, scone with jam and cream. A pot of tea and coffee, plus a glass of posecco. The waitress was a credit to the hotel, she asked us several times if everything was to our liking and brought another pot of tea. We have already booked to return again. Well done to you all.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Margaret, Thank you very much for reviewing your recent afternoon with us here at the Oaks. I am glad to hear you enjoyed your afternoon tea and I am pleased you found the staff happy and courteous. I have passed your positive feedback on to the staff who I am sure you can imagine appreciated it. I am looking forward to welcoming you back for your next afternoon tea in the not so distant future. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Pleasantly surprised"

f0brien, Skipton, United Kingdom 17/05/2016

I stayed one night at this hotel and wish I could have stayed longer. I could not fault the room and the bed was extremely comfortable. The only disadvantage was the distance of my room from reception up and down stairs. It was very quiet though and as it seemed there was a wedding party, it was a blessing.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mr O'Brien, Thank you for reviewing your stay with us. I am delighted to hear that you enjoyed your stay so much that you wish you could have stayed longer. I am glad you found room up to standard and had a good nights sleep, I can understand your comments regarding the amount of stairs and unfortunately a llift both external or internal is not an option due to our grade 2 listed status. I hope that you enjoyed your stay enough to come back in the future and perhaps for longer than your one night so you can enjoy our facilities in full. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"lovely views of countryside and pendle hill"

msrrosso, Doncaster, United Kingdom 17/05/2016

the hotel has beautiful rooms good service and staff cant do enough for you the building is beautiful and has a gorgeous stairway if you want to have weddings there i would recommened this hotel to everyone

"Not set up for business trips"

Tom W, Burnley, United Kingdom 17/05/2016

Hotel not set up for business trips. Everything took ages, and staff seemed to not really know what to do or care. My room smelt damp/musky. A Colleague ordered room service dinner which took about 2 hours. Internet was good. Breakfast was tasty but slow. Hotel looks very beautiful and grand.

"A wonderful hotel, in a wonderful setting"

Stanlck, Birmingham, United Kingdom 16/05/2016

It is an amazing place, quiet and has an air of elegance. It feels more than 3 star and the rooms are lovely. The view from the front is nice to see in the summer and far enough from the traffic to allow a quiet nights sleep. The staff were excellent and made my partner and I feel at home. Room service were friendly and accommodating. The room we were in was comfortable and the amenities were spot on. The food is exquisite and what you would expect (if not more so) including the breakfast (being a buffet on Weekends) which I think is from locally sources. Just a suggestion, if you like Black Pudding, this is the best. Never had a better hotel experience.

"Fantastic few nights"

User 12/05/2016

We had a lovely room at the front with a view onto the gardens. The amenities were excellent and the rooms were immaculate. I wish I had the chance to use the gym. The lobby is simply breathtaking and the stained glass would make wonderful wedding photos. The staff will do everything they can to make your stay pleasant. I don't expect some of the service I received for a 3 star hotel, it felt much better than that. If you pay extra for the breakfast, the weekend buffet is mostly (it may in fact be all) locally sourced. In the week you eat in the dining room and still have a varied choice from a full English to cereal and toast. This was my second time staying and both times I have been impressed at how well treated we were. I had a brilliant nights sleep and as I was on holiday I slept till noon in the most comfy bed. This is perfect for a night if travelling or a weekend for a wedding or other such function.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Christopher S, Thank you for taking the time to review your stay with us here at Best Western Oaks Hotel. I am so glad to hear that your stay was a pleasurable one and that you found the hotel and our staff to your satisfaction. We do our very best to provide a high level service above and beyond what you might expect of a 3 star hotel and I am very glad to hear we achieved our goal. We look forward to welcoming you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Our wedding"

lisahaworth10, Burnley, United Kingdom 10/05/2016

Had an amazing day. Everything was perfect, would not change anything the staff at the oaks did everything to make our wedding perfect. The room was perfect we we're allowed to have anything and they put it together just how I wanted if not better it was stunning! All of our guests had a brilliant time, the honeymoon suite was lush so much space for me and my bridesmaids to get ready. Just so happy with the whole experience

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Hello Lisa, Thank you very much for reviewing your stay with us. I am so glad to hear that you enjoyed your stay with us and that your big day went as you had hoped. On behalf of myself all the management and staff at the Oaks we thoroughly enjoyed working your wedding for you. We hope we can welcome you back in the near future and we wish you all the best in married life together Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Not a good stay"

Diane S, Worcestershire, United Kingdom 07/05/2016

I recently stayed at this hotel and wouldn't stay again. The main entrance looks impressive but the rooms are basic and in need of updating. They are dark, and the one I had looked out onto a wall. You couldn't see anything other than concrete. The staff are welcoming, and friendly, but there is very few of them. I had to carry several bags up and down several sets of stairs as there was no porter. There is no lift facility, which I can understand in the main building as it is listed but there should be someone available to help guests with luggage. The food is over priced and not of good quality. I couldn't get my knife to cut into the beef burger I ordered, it was that tough! The waiter (very politely) took it away and I decided to order a steak as a better option. When it arrived it was full of fat. The chips tasted as if they had been cooked in the fryer that hadn't had the oil changed for a long time! When I asked if I could speak with the duty manager to let them know my feedback, I was told there wasn't one on duty! She was on holiday and wouldn't be back at the hotel until 10am the next morning. I would not recommend this hotel or stay here again.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Diane S, I would like to take a moment to thank you for taking the time out to review your stay with us. I am very sorry to hear you had issues with your stay. We do always try to have staff to help with your baggage and reception are instructed to offer to help you with this, if this was not the case with you I am deeply sorry. I am very glad that you found the staff to be welcoming and friendly. I am very sorry that you had issues with the food and I have discussed this at length with my head chef so we can avoid any recurrence of these issues in the future. I am sorry to hear you would not stay again as we would like to see you again and improve upon your experience with us. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Very pleasant stay"

Jennifer S, Preston, England, United Kingdom 06/05/2016

When we arrived we had been given a room very near the function room. There was a Christening and the music was very loud and it almost felt like our room was shaking. We also had a view of a wall. I telephoned reception to explain this. A few minutes later we were escorted to a beautiful room. It was an executive one with a four poster bed and a huge bathroom, everything about the room was fab. We both slept well in the very comfy bed. Our evening meal was excellent, the staff in the restaurant were lovely and couldn't be faulted. We had the lamb steak and I highly recommend it. Breakfast was very good, lovely coffee and lots of it and high quality sausage and bacon and again very friendly staff. I would definitely stay again and would probably pay extra for an executive room as it made the stay so much nicer. Room 242 was the one we stayed in.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Jennifer S, Thank you for taking the time out to review your stay with us. I am glad that you found the reception to be helpful and of course I am very glad that you found the room to your liking my only apology is that you were not placed away from the function as we would normally do this as standard. I am glad to hear that the food was of a good standard and you found the staff helpful we look forward to welcoming you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Our Perfect Wedding Day"

User 06/05/2016

We got married at the Oaks Hotel in April and I couldn't have wished for a better day. We chose the Oaks as our venue over 2 years ago so I have spent a lot of time visiting, speaking to staff and asking lots of questions and changing my mind on certain things. In that time, nothing was too much for them - they have always been helpful and attentive - I feel I have made a good friend in Jess, the wedding planner. I got ready at the Oaks and was greeted by Jess and Maxine at the bottom of the stairs before I went to the church. We returned to the Oaks following the ceremony to the red carpet and drinks reception. The staff were on hand and happy to assist our guests with any needs. The service in the bar was great. The food was hot and tasty and the wedding breakfast went without any issues, Emma and the staff were great. All our guests complimented the service they received. Overall the day was perfect and I couldn't have asked for a better day, or venue to spend our special day! Special thanks go to Jess (for putting up with me, especially leading up to the wedding), Maxine, Emma & all the other fabulous staff who helped our day run so smoothly. We will definitely recommend tho Oaks as a wedding venue x

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Beccirolo, Thank you very much for your lovely feedback I can assure you from myself and all the staff thoroughly enjoyed working on your wedding day. I have passed on all your great comments to Emma, Jess and the rest of the team. We hope that we can see you again in the near future. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Good food, quiet room, lovely staff"

Susan H, London, England, United Kingdom 04/05/2016

I've visited Burnley twice in the past month and stayed at this hotel. On both occasions I had a really tasty dinner and the staff were so friendly and chatty. The restaurant manager recommended the duck and it was superb and the next time I chose the beef bourguignon and it was equally amazing. I swam in the pool which is nice but a bit tired. The best thing about this hotel is the staff. The rooms are clean and comfy but the staff make feel at home and go out of their way to help. Good breakfast and lovely waiter who is chirpy and chatty. He was singing Shania Twain's 'Man I feel like a woman' and it made me giggle. If you need a hotel for business this is a good choice.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Susan H, Thank you for taking the time to review your stay with us here, I am very glad to hear that your stay was a pleasurable one. I have brought up your feedback at our weekly head of department meeting to show the staff just how they made your stay special. We look forward to welcoming you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"A really enjoyable stay"

Lucy L, Manchester, United Kingdom 27/04/2016

I don't know about you but what makes a place special for me is the staff and the staff at the Best Western Oaks Hotel in Burnley are wonderful. The food is excellent - well presented and served and its a very interesting building too. There is a good selection of bar snacks and you can also have afternoon tea which is my favourite. I'd like to say a special thank you to Chris in the bar - you really could not find a more pleasant, helpful, attentive, kind and thoughtful person - thanks to everyone at The Oaks Hotel.

"My beautiful wedding"

bellaair, Burnley, United Kingdom 26/04/2016

For the past 18 months I have spent hours and hours with this beautiful helpful team of staff. They have helped me to plan the most memorable day of my life. Jess the wedding planner took on a real task with me as at times I could be a real bridezilla. But there wasn't anything that was too much trouble for the staff. My guests were over whelmed with the day and the Oaks it's self. The service was excellent and the managers Zac and Emma running the day were so attentive it was amazing. After a wonderful day we then stayed in room 101 wow that is a beautiful amazing room that had everything we needed. the food on the day was amazing all the food was hot and cooked to perfection the chef should be very proud of what they have achieved. We can not wait to spend some more time at the Oaks. Thank you so much. X


Lisab5593, Bedfordshire, United Kingdom 20/04/2016

The stained glass window is a wonderful feature, it is absolutely beautiful! Used the restaurant and the staff were just great. Nothing was too much trouble, the service was faultless! The room was spot on - no problems whatsoever! There were rather a lot of stairs and corridors depending which floor you are on, but it just added to the charm and character of the building. Unfortunately we booked in on the evening of a wedding so the place was very busy, apart from the loud music (which was turned off at a reasonable hour), there were no issues. Reception staff were great - fully informative of the local area! I felt there was something missing from the Hotel front entrance, maybe some nice plants/flowers but still a beautiful building in lovely grounds. I will definitely be staying here in the future and would recommend it very highly.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Lisab5593, Thank you for taking the time to review your stay with us. I am very glad your stay was a pleasurable one and I am also very glad you found the hotel and its quirk as charming as I do. We hope to see you again in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Weekend stay"

User 16/04/2016

On booking I choose the best available room option and was very pleased with the outcome. We ended up with a suite and the extra touches really did make a difference. Staff were very pleasant and we thoroughly enjoyed our stay. Would also recommend the breakfast too.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Adam F, Thank you for taking the time out to review your stay with us. I am very glad to hear that is was a pleasurable experience and worth the upgrade fee you paid. We look forward to welcoming you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Great stay"

mickclaire, sunny south yorks 10/04/2016

Stayed here 3-6th April. I was on my own, the first time away from my family so I was feeling a little apprehensive! Loved the hotel upon arrival, check in was fast & smooth. I got shown to my room & had help with my bags! I stayed in room 254, with a view of a brick wall......this did not hinder my stay! The room was lovely, my tea & coffee facilities were restocked daily (as were my biscuits) On my first night there was a wedding on & I was woken in the early hours due to noise coming from another room. I mentioned this the next morning & the staff were very apologetic! Breakfast was lovely with a great choice. Even though I was on my own I wasn't made to feel that way, the staff in the restaurant were lovely both morning & night! I used the gym & spa everyday, the young man working on the gym reception (Jordan I think) was really polite & very helpful! I attended some of the classes which included spin, Pilates & Zumba & even though I was an hotel guest I wasn't made to feel this way! All the gym members were friendly & helpful! All the gym/pool area is kept very clean! The evening meal was nice, as were the bar meals! There is free wifi throughout this hotel. I would say don't listen to the few negative reviews. I couldn't find fault with this hotel :)

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mickclaire, Thank you for taking the time out to review your stay with us. I am very glad to hear your stay with us was an enjoyable one. We look forward to welcoming you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Birthday disaster!!!"

User 10/04/2016

Just home from a disappointing stay at this hotel we booked a family room to get extra room also being disabled requested lower floor near the facilities - checked in quickly then told to follow the signs to our room - seeing us struggling with the cases - Chris one of the employees helped me - after what seemed endless stairs and corridors we ended up furthest away in room 345 - by that time my leg was numb and could hardly stand - when we entered the room there was a double bed and a sofa bed which ended up more for a child as my daughter when she lay on the bed her feet hung over the edge - Chris suggested we ask to move or he could bring a fold up bed which was a camp bed - when we asked to move we were told there was only a single room available as there was a wedding on - we decided to stay and talk about our options - after an hour reception rang to say they could move us to room 245- not as many stairs to the facilities so decided to move -entered the room to find a king size bed and nothing else - tired and fed up we decided to top and tail in the bed - not what u want when u go away to have to sleep with your adult daughter for two nights !!! Also a lovely view of a brick wall - The meal in the restaurant was nice but prices £45 for a meal and a pudding with a soft drink each was steep for what we got - We decided to use the swimming pool and hot tub which was nice but on the Saturday we both woke up covered in a bright red and itchy rash which was confirmed as chlorine rash - chemist advised there must have been excessive chlorine in the hot tub so armed with cream we headed back to the hotel Saturday afternoon unable to use the facilities and both of us in bed at 7pm watching TV - my legs and knees were so painful with the stairs I had to use - I had not slept properly with the pain so feeling shattered - Saturday night was noisy children running up and down the corridor and people being noisy and slamming doors coming back to their rooms - Most of the staff when I was saying about the room said this happens a lot as they don't look at requests on room booking - my advice if you are disabled please do not stay here it's awful - on Saturday I felt a prisoner in my own room -we left at just after 8am just to get out - nothing even offered off the bill for a ruined birthday weekend and a very uncomfortable itchy time !! So disappointed just in remission from cancer so wanted this to be something for us both to remember - it certainly was but not in the way we wanted

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Apple21269, I am extremely sorry to hear just how poor your experience with us was. I of course remember the issues you faced and I believe you dealt with my assistant manager who did his very best for you. I am informed he moved you to a room where the amount of stairs was minimised for you and something you stated you were happy with at the time, also we did offer to bring another bed in to this room but you insisted that you were happy to "top and tail" as the bed was bigger than the bed in your previous room. I am of course glad you at least enjoyed the food (your issues with the pricing has been passed on to the head chef who will of course take this into consideration). As you have mentioned some of our rooms do have a brick wall view however when this becomes an issue for some guests we do our very best to have them moved where possible had you brought this to our attention we may have been able to help in regards to the view. I am shocked to hear that the swimming pool gave you this rash as nobody else in the hotel suffered with this and we do check our pool twice daily for the chlorine levels. On checkout I would imagine that if our hotel reception knew the extent of your problems then they would have offered you some form of compensation however if they were not aware then obviously they would not do this. I am again extremely sorry you faced these issues as we do not want our guess to feel as you did and I have used this review at our weekly head of department meeting to show the serious failings and to avoid them in the future. I am deeply sorry to here how ill you have been and I hope that you are on the mend. Again deepest apologies Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Great stay and great value"

Worldbackpackrrr, Corby, United Kingdom 09/04/2016

We stayed at this hotel over the Easter break and we had a great time. We stayed for 3 nights, had access to the hotel facilities and had a lovely spacious room. Positives: Room size The great architecture Staff really helpful We had cleaners come in lately Negatives: Loud plumbing noise ( staff aware and looking to sort this) Slightly dates gym and swimming facilities

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Worldbackpackrrr, Thank you for taking the time to review your stay with us. I am glad that for the most part we met your expectations and provided you with a pleasurable experience. The plumbing noise you referred to is indeed something we are in the process of fixing however thank you for bringing this to our attention. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Absolutely brilliant from start to finish"

User 05/04/2016

Stayed here due to reviews on trip adviser and how glad I am to have read them. Arriving was nice and a lovely set on the grounds. Check in was nice and simple very polite and helpful receptionist. I did read a few reviews about the amount of stairs but we was all in out late 20's so it wasn't really a problem to us. Booked 2 rooms for the 4 of us rooms 140 and 142 I was in 140 and genuinely couldn't fault it (not that I was looking) big clean bathroom with a modern look the bed was sooooo nice and slept well and would happily stop in that room again. Unable to comment on breakfast as I slept in (we all did haha) Overall 5 stars and a big well done. Would stay again if ever in the area

"By far the poorest stay in a hotel I've ever experienced."

User 31/03/2016

My wife and I arrived for a one night stopover Thursday 24th March, a double room was reserved and paid for some 2 months in advance. We were greeted by the reception whom informed us of the facilities and what they had to offer in the food and beverage department. We made of to our room which required sat nav to find but found eventually without the need to return to reception. After dropping off my luggage, I made of to the bar which was unmanned, after 5 minutes I had to make my way to reception to ask for service at the bar, I was informed a member of staff would be at the bar in two minutes. The receptionist was a s good as her word and a young girl came to the bar promptly, I asked for a Smirrnoff vodka however, the girl had no idea what I was on about so I asked for a Martell brandy, I had to point her in the right direction and also show her how the bottle dispensed the drink into the glass. Once she place the glass on the bar, I noticed lipstick on the rim, I highlighted the mark and told the girl just to decant the contents into another glass. After my drink I made of to my room and meet up with my wife and then back to the bar for some food. Once in the bar, we found it once again unmanned and had to go to reception and ask for some service and once again the young lady that had served me a brandy earlier had returned. This time I asked for a j2o for my wife and a large glass of house red wine. The girl served the j2o in a glass which was fine however, my red wine was poured from a bottle below the bar out of sight and guess what ?? when it was put on the bar, it had lipstick on. I asked the girl once again like I did with brandy earlier to decant the contents into another glass, she did so and once again it had lipstick on. I then asked for a completely fresh glass and wine, at last I managed to get what I wanted first time around. I then ordered two fish and chips which I wanted to pay for at the bar but was informed by the young lady, I had to pay for at reception as the bar didn't accept cash for food at the bar. What? I can pay for alcohol by cash but not food. I once again went to reception and asked what was going on and was told guests had to pay at reception in case a customer made off without paying. I was asking to pay for the food by cash at the bar before it arrived. What didn't they understand about paying in advance of my food. Crazy!! I paid for the food, it arrived promptly however, I had to ask for cutlery, napkins and cruettes. By this time I was exasperated and very annoyed. Surprisingly the food was excellent, most enjoyable. After our meal we retired however, another problem arose, it was our double bed, it was older than me and I'm 55. It was the most uncomfortable mattress I have ever slept in, I would needed to have been dead to get a decent sleep. To late to ask for a move or another bed so would leave it until the morning. Once into bed I put the lights off in the room and low and behold one of lights refused to go out, and guess what ? it was above my side of the bed. I then opened the window to get some fresh air into the room only to hear the sound of someone continually trying to start a motorbike, after about 20 minutes it eventually started and made of into the night. Thank goodness I said. In the morning I tried the shaver light in the toilet and guess what? it didn't frigging work either. On departure we were asked if we wanted breakfast, are you kidding? We highlighted our issues and made of to Macdonalds for breakfast and then onto a more professional outfit by the name of PREMIER INN, Preston for the rest of our holiday. What a difference staying in a hotel where you are guaranteed a good nights sleep. And by the way no apology was mad to us by the manager at the OAKS BURNLEY. SERIOUS TRAINING US REQUIRED AT THE OAKS BURNLEY FOR IT TO GO FORWARD AND BE SERIOUS ABOUT LOOKING AFTER THERE GUESTS IN FUTURE. I will not be back at any Best Western if this is the standard they audit and promote on a daily basis. Mr Clark room 241

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Tony C, Firstly thank you for taking the time to review your stay with us. I am sorry to hear that there were so many failings during your stay with us. With regards to the issues you faced with the bar staff I am very sorry that this was the case the member of staff in question has only very recently joined the bar team having previously worked more in the restaurant hence her lack of confidence on the bar, I have the feeling your request for 'Smirnoff' vodka may have thrown her a little as we do not stock this brand, I am very disappointed you were consistently offered glasses with lipstick on the rim as this is something I am personally very hot on as cleanliness of the hotel and everything in it is of the highest priority to me. The bar staff in question and the receptionist are correct in saying we do not take cash at the bar for food as there is no system on the till to process food so it goes through the reception team and on to the system that way we can track what it is we are selling etc. I understand that this may not be ideal for you as a guest however I do encourage my staff to request a bill from reception on your behalf and deliver it to you take payment to reception and then bring back your change, clearly this was not a service offered to yourself. I am so what shocked to hear that your mattress was uncomfortable as we regularly receive feedback about our mattresses being some of the most comfortable guests have come across, and particularly room 241 has very recently had a new mattress as have a lot of our rooms in the last six months so I am sorry that you found it to be uncomfortable. I am deeply concerned and very sorry about the issues you have faced in your stay with us I have brought this is up at our head of department meeting and held the accountable persons to task over the massive failings that led to your stay being so poor. I would love the opportunity to provide you with a much more pleasant and enjoyable experience sometime in the near future. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Got miss sold by the staff"

KRMac09, Blackburn, United Kingdom 26/03/2016

My husband and I decided to make a quite getaway for our 5th anniversary, found this hotel while searching the Internet, called and ask for a goof room got told they had an executive room with a garden view, we said we wanted something special cause it was our anniversary, lady on the phone guaranteed us it was a good room with a great view, got there ask again in reception just to confirm we had a room with a garden view, she assured us it was again "an executive room with a garden view". We got to the room and the view was to the air conditioning units asked if we could get what we payed for she said "payed for an executive room and the amenities in it, it has nothing to do with the view, all of the executive rooms cost the same regarding the view". We asked to speak to a manager who wouldn't even speak to us. It's 8pm and we have to stay tonight but definitely checking out tomorrow(we payed for two nights) can't believe how they ruined our wedding anniversary and just didn't even care! Not coming back and definitely not recommending it!

"Pre wedding night. "

User 25/03/2016

I was booked to stay in the largest room in the hotel which is in the old part of the house. This was the base for our wedding party to get ready and the space it afforded was ideal. The room was HUGE ! The bathroom was a little disappointing given the scale of the room, but was clean and modern. The room service was efficient and very tasty. we had a problem with one of our sandwiches which was rectified quickly and professionally. The bed was super comfy and I awoke well rested for my wedding day. The breakfast was plentiful and perfectly cooked. The only reason for the lesser score was the cost of the room without breakfast included, given it was out of season and only a Friday night I thought it was a little too expensive. Other than that - a lovely local hotel.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Jayne S, Thank you for taking the time to review your stay with us I am glad that you found the bridal suite to be up to standard. I hope that your wedding day went perfectly for you and I am glad we could help towards your wedding even if only in a small way. I have passed your comments regarding price on to the revenue manager for the group who sets the prices for us. I have passed your positive comments regarding the food on to the chef who always appreciates feedback of any kind. We hope to one day welcome you back to Best Western Oaks Hotel Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Great stay"

Fishker82, Oxford, United Kingdom 24/03/2016

Nice room, nice setting (my home town) good food, reasonable prices. Staff friendly and helpful. Didn't spent too much time using the facilities as it was a busy weekend with lots of other things going on.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Fishker82, Thank you for taking the time to review your stay with us here at Best Western Oaks Hotel I am very glad to hear you found the hotel to be of a high standard and I have passed your comments on to the staff. We would love to welcome you back in the near future and hopefully this time you would be able to make full use of the facilities. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Lovely stay"

shelby10_13, Grimsby, United Kingdom 21/03/2016

This Hotel was in lovely grounds and very peaceful, we stayed as a base for two days and visited the Yorkshire moors, lovely we will stay again. the restaurant had lovely young staff and couldn't be more polite,and willing to help

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Shelby10_13, Thank you for taking the time to review your stay with us here at Best Western Oaks Hotel I am very pleased to hear you had an enjoyable stay with us and found the hotel to suit your needs. I will pass your comments on to the restaurant staff who will be very pleased to hear their hard work is being noticed. We look forward to welcoming you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Helpful, friendly staff in a historic house, set in a quiet position."

MarySpencer, expatriate Southerner in Lancashire. 16/03/2016

I was organizing a conference here at short notice, & was very pleased with the care & consideration of the staff. The reception hall area although imposing, overlooked by a grand staircase & superb stained glass window, was welcoming, with comfortable leather chairs around a living flame gas fire. The mezzanine lounge, Archives bar & public bar were also comfortable. The work/meeting rooms were also conducive to the task in hand. The food was plentiful & of a reasonable standard, & the staff were happy to adapt to different dietary needs. The bedrooms were comfortable & well-appointed. The gym was very well-equipped & the pool, jacuzzis & sauna & steam rooms were clean & attractive. Altogether it was an excellent venue for our needs.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mary Spencer, Thank you for taking the time to review your stay with us. I am glad that you found all aspects of your stay to be of a high quality. Here at Best Western Oaks Hotel we pride ourselves on delivering a high quality experience for all our guests and I am glad that you found this to be the case. We look forward to welcoming you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Lovely hotel but a little tired in places"

Tony S, Newcastle upon Tyne, England, United Kingdom 10/03/2016

I stayed here for a period of one night while working away on business. To start off with the hotel is set in some lovely grounds and looks really impressive as you drive up. The staff were very welcoming and check in was painless. I was staying pretty far from the "main hotel" and the amount of stairs and walking would have been a problem if my bag was heavier I would think. The "lobby" area is gorgeous with an open fire and massive stained glass window it really invites you into the hotel. However once you leave the main hotel area it does take on a different feel as you go into what I would describe as the annex area and looks like any other hotel which was a shame. The room was tidy but starting to look pretty dated, 2 lights were not working in the bedroom and there were some tired looking furniture. However the bathroom was lovely, bed was comfy and some decent Wi-Fi so overall would be a brilliant hotel if the rooms were just a little bit more modern. I had dinner that night in the restaurant and the food and service was pretty good. The sticky toffee pudding was amazing to say the least. However the music was SO DEPRESSING It was nice to have some background noise (as I was dining alone) but it wouldn't have sounded out of place in a funeral home. I did mention it to the waitress while I kindly asked her to remove any sharp instruments are from me and she did change the music thank god! The only other hotel issue I had is it was pretty pricey and not the biggest choice. Breakfast in the morning was nice too and I was left nice and full with a painless checkout. There are facilities on site for swimming and spa activities however I didn't have a chance to try any of them! So overall a very good hotel however could do with some room upgrades and maybe a slightly bigger food menu. If I was in area I would say again

"Nice & friendly staff in a great hotel"

JoMcNally73, Chester, United Kingdom 06/03/2016

Came with my daughter to visit family in the area. Our experience within the hotel has been great. We have been greeted by staff members in a friendly and helpful manner. The hotel itself has lots of charm and character, our room was lovely and warm with plenty of supplies in the room ie, water, biscuits, coffee and tea making facilities. The leisure facilities were good too with a nice heated pool, 2 jacuzzis, steam room and sauna...the only downside I would say is the changing rooms seem to be affected by the damp atmosphere. we had meal in the restaurant.. really good service and good food too...all in all a very good stay.. the only negative I would say was that breakfast wasn't up to much and I don't feel that was worth £10 per person.... I would definatley stay here again if and when I come back to visit family in the area... We check out of our room 240 a nice twin room after a 3 night stay, in the morning but didn't want to forget to post this,Thankyou x

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Miss McNally, thank you for taking the time to review our property and your experience in it. I will of course look into your comments with regards to breakfast and the value for money it provides and will discuss with the head chef how this can be improved. I am glad that you found the vast majority of your stay to be a positive and pleasurable one. We look forward to welcoming you back in the near future should you decide to return to see family in the future. Best Regards Maxine Walsh Hotel Manager Best Western Oaks Hotel

"Pleasant apart from staff issues"

User 06/03/2016

Hi my husband and I stayed at the hotel for 2 nights. After arriving at hotel on Friday afternoon we thought how the appearances of the hotel were lovely, We were feeling peckish so ordered some snacks at the bar and sat in front of the roaring fire which was lovely, the barman named Chris or Christian was brilliant we could see he was a really hard worker and was dashing here and there and was very eager to please which you don't see that often these days. The spa and pool was lovely. The downside came later when we came to have our evening meal, the staff even though they were trying we found them very unorganised, going to the wrong tables with food etc. We had bread and oils which was fine, the mains were ok apart from when getting near to the end of eating my butterfly chicken I found that there was blood in it which put me off but was thankful I didn't find it earlier or else I wouldn't of ate any, I just hoped it would not make me I'll with it not being cooked enough, Around 15 minutes later We were asked if we would like dessert which we said yes and proceeded to order a further 30 minutes later dessert still hadn't arrived, the restaurant only had 2 tables to serve so couldn't understand why it would take that long to serve a chocolate brownie and a Eton mess, we were so frustrated at that point that we called the waiter over to say we no longer wanted a dessert as it was now 930 and we had been there since 7.30. We had paid in advance for a two night stay plus a 2 course meal and as we didn't receive our dessert we advised reception before retiring to our room so they could maybe deduct the desserts from our bill of what we owed from drinks etc bought. The second night we thought we wouldn't risk eating at the hotel again as it was so stressful the night before, so went for a Italian in town instead Aldo's highly recommended. On check out the clerk deducted our drinks from our bill to make up for the loss of the desserts which we were satisfied with. Overall we had a pleasant stay but think the staff need to be more organised or maybe have a matre Dee to oversee things.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear AvrilMaley, Thank you for taking the time to review your stay with us, I am sorry to hear that you were left dissatisfied with the level of service you received and I can assure you that the staff are being enrolled on a program of training to combat the issues you faced. I am also disappointed to hear of your issues in the restaurant I agree with you that waiting 30 minutes for desserts is unacceptable and I can assure you the Chef responsible has been spoken to about this, your issue with regards to the chicken is surprising as we probe all food before we send it out to make sure it meets with industry guidelines so again I will be bringing this up with the head chef as a matter of urgency. I am glad you found the leisure club to be up to your expectations and I will pass that feedback on to the staff down there as I am sure they will appreciate it. Best Regards Maxine Walsh Hotel Manager Best Western Oaks Hotel

"Beautiful hotel but....."

Diane252, Beverley, United Kingdom 06/03/2016

Stayed here for two nights with my son and his family. First impressions are if a beautiful hotel, set in its own grounds - very grand and I imagine a beautiful setting for a wedding. The room was spot on, and quiet (room 366) and the reception staff were quick to deal with ant problems, order taxis etc.. The only gripe is that as I was arriving alone, it would have been nice if they had offered for my case to be taken up to my room due yo the numerous staircases I had to navigate with a heavy case. We made use of the pool Facility which was a bonus although the pool was quite cloudy.... Not as crisp and clear as I would have expected. The food was excellent, but the service in the restaurant left a lot to be desired - for the quality of the hotel they need to sharpen up service to match the surroundings. Given all if that we did enjoy our stay and would maybe consider returning

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Diane 252, Thank you for taking the time to review your stay with us. I am glad you found the hotel and its surroundings to be as beautiful as we do, with regards t the service you received I can assure you I will be dealing with this internally and will enrol all the staff on to another program of training. I am shocked to hear that nobody offered to carry your case as this is something we do as standard. I am glad you found the food to be up to standard and I will pass this on to the chefs who I am sure will be pleased to hear it. We look forward to welcoming you back to the Oaks in the near future. Best Regards Maxine Walsh Hotel Manager Best Western Oaks Hotel

"Old unique building, free wifi, free parking, tv, pool & spa area & great cooked to order breakfast"

User 04/03/2016

Old unique building, free wifi, free parking, tv, pool & spa area & great cooked to order breakfast. Happy and helpful chatty friendly staff. Have stayed several times now. Would like to try the premium rooms to see how they differ. The dinner menu / room service menu isn't massively appealing & has been the same for past few months. I think having a refreshed menu will be good. Lots of stairs and no lists so pack light or ask for assistance with bags. Room was spacious compared to more modern hotels. Had a shower and bath. Decor is a little tired but the cleanliness standards are high in rooms but need to be improved in the pool area.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Ka K, Thank you very much for taking the time to review our property. I am glad to hear that you enjoyed your stay with us overall and I look forward to welcoming you back in the near future. I am glad you found the standard of cleanliness in your rooms to be of a high standard and will pass this feedback on to the housekeeping team. The hotel is currently in the process of going through an update in terms of decoration in the rooms so we are addressing the tired look of which you mentioned, I will bring up the cleanliness of the pool area with our Leisure club manager to make sure this Is improved. Thank You again for taking the time to review your stay with us. Best Regards Maxine Walsh Hotel Manager Best Western Oaks Hotel

"Fabulous Wowcher"

Margaret P, Scunthorpe, United Kingdom 03/03/2016

Had a great weekend here. The hotel is very good. Room was on the 3rd floor, bit of a walk to reception and restaurant, but we preferred it. The food was excellent, as was the service and the staff were all friendly and helpful. The leisure facilities added to the experience and they were very good and well attended.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Margaret P, Thank you very much for taking the time to review your stay with us. I am very glad to hear your stay was a pleasurable one and we hope to welcome you back in the near future. I am very glad to hear your food was up to standard and I will pass this on to the chefs who I am sure will appreciate this feedback. Best Regards Maxine Walsh Hotel Manager Best Western Oaks Hotel


welshboy1963, newport gwent 02/03/2016

Myself My Wife and 3 Friends Stayed for 3 nights a year ago Our 1st room was so noisy air con fans running nonstop and the view was a dirty concrete wall asked to be Moved which was done quickly we were given room 205 a big room with what looked like a comfy bed but it was lumpy I lifted the sheet to find 2 thick blankets under the sheet on lifting the blanket the smell of urine hit me the mattress was so stained and I would say still damp disgusting I reported it and was told it would be sorted but all that was done the mattress was turned it over and 2 more thick blankets added I complained and was told they had no more rooms or mattresses we slept on the sofa bet instead as the bed was disgusting. we could not wait to check out I mentioned this again at check out and was told someone from then Lavender Hotels would contact me but it never happened beware people of the beds check before you use them our other friends rooms were ok but dirty I paid over £300.oo pound for this filthy room we will never stay there again last time in Burnley we stayed at premier inn a lot cheaper and cleaner marks out of 10 I would give a 5 max

"Party Night Flop"

Bakersgal1902, Lancashire, United Kingdom 22/02/2016

Came for a party night...Food was awful poor standard..black pudding starter served with the so called potato rosti ( frozen hash brown )was dire... main meal of chicken was under cooked the veg were frozen still swimming in water on our plates..fruit salad consisted of an apple and grapes with cheap ice cream plonked on the top..The drinks prices were high ie: £5.95 for a very cheap dry white wine...The only saving grace were the young serving staff who I have to say were all very polite and attentive..

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Bakersgal1902, Firstly thank you very much for taking the time to review our property. Secondly I am very sorry that you were left dissatisfied with your food on your night, I will discuss the issues with the head chef. The drinks prices you mentioned are unfortunately set from our head office and not from ourselves meaning we cannot alter it ourselves. If you wish to disuss this further please feel free to contact me on 01282 414141 Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Slightly tired but overall a great hotel."

MickyHatton, Wirral, United Kingdom 18/02/2016

I stayed here on business and I need various things - A bed, TV, WIFI and a Gym. This hotel has these things and the quality is good. Wifi is good and free, the Gym is superb and one of the best I have seen in a hotel set up. The food is good and the rooms and facilities are good as well as the staff (incredibly friendly and helpful) The hotel is obviously an old building and as such access to the rooms with bags etc is difficult (up and down stairs) and the rooms whilst clean and relatively modern are a little tired but I wouldn't hesitate to book again.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mr Hatton, Thank you very much for taking the time to review our property. I glad you found the hotel to enjoy a good standard of leisure facilities and we of course will take on board the comments regarding the rooms and I can assure you that refurbishment is planned for a later date in the year. I will pass on your comments regarding the friendliness of the staff on to them as I am sure they will appreciate their hard work is noticed We hope that you decide stay with us in the future and enjoy the refurbished rooms. We look forward to seeing you in the future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Generally acceptable stay, shame there are so many stairs !"

Colin C, Sedbergh, United Kingdom 16/02/2016

We spent a second long weekend break at The Oaks recently, to coincide with my birthday and Valentine's Day. We were also in the area to attend a family gathering in nearby Nelson. Although we generally found everything (staff, service, food, drink, sleep quality) good, there are a few issues which deserve a comment. From our previous visit last year we already knew that the hotel has no lifts, and lots of stairs ! We commented on this last time, when our room was on the ground floor, yet we had to ascend and descend many stairs and traverse endless corridors to reach our room. This time we were on the 3rd floor (room 365), which like last year must have been as far away from the reception, bar and restaurant areas as possible. It is enough of an ordeal to carry luggage for this distance, but you have to remember that this journey has to be made several times during the course of your stay. We are both reasonably fit senior citizens, but we encountered more than one set of older guests who were genuinely struggling. We were shown a 'short cut' after booking in, via the restaurant, but this contained only a few less steps than the 'long' route. Another gripe we had last year (and which has not yet been addressed) is that breakfast is served on cold plates. On two of our 3 mornings there on our recent visit, breakfast was self-service, and food was almost cold by the time you had queued and made your way back to the table. On our third morning (Sunday, 9am) there were hardly any breakfast items remaining in the 'hot' containers, nor were there any glasses for fruit juice or dishes for cereals, until we found someone to replenish stocks. We ate in the restaurant on each of the 3 evenings we were there. A special Valentine's menu was provided as an option on the Saturday and Sunday evenings. We took advantage of this on the Saturday night, but were not offered this choice on the Sunday evening (Valentine's Day !). Our food was generally good and well cooked, but we did have an issue when choosing a bottle of wine to go with our meal on the Sunday evening. We entered the restaurant with two glasses of Merlot, and once we received our starter course, I asked the waitress if we could order a bottle of the same wine. This took her somewhat by surprise - that we should want a WHOLE bottle between us.... however, eventually she went off to get us one. About 20 minutes elapsed before she returned, only to tell us that they had no more Merlot available. She offered us Shiraz, but we said we would prefer a Malbec (which we had enjoyed the previous evening) instead. Again, after a considerable time gap during which we had almost finished our main courses, the waitress returned again to say they had no Malbec - but again could offer us Shiraz ! This may not appear to be such a big deal, but we found it a rather unprofessional way to treat customers on Valentine's Day. We visited the bar during the early part of the evening on each of our 3 nights stay, and although there were always customers using the bar, there was never a permanent bar staff member present to serve customers. Each time someone wanted a drink, they had to either look around for a member of staff, or go to reception and request a member of bar staff to serve you. One evening we waited almost 15 minutes to get a couple of glasses of wine. Our room was comfortable and quiet, situated (with a view of a brick wall) at the back of the building away from any traffic noise. However, noise from adjacent rooms on the Sunday night (presumably guests staying over for a wedding function) disturbed our sleep. Guests were slamming doors, talking loudly along the corridors and in their rooms for most of the night. Finally, the only issues we had with bathroom facilities were that the 'heated' towel rail never worked, and that the bath/shower had a fixed head, reducing flexibility to its users. The above may appear to be a very negative report, but as frequent and seasoned travellers, we believe in providing an accurate description of our experiences to any future guests. We always read past reports from other guests prior to booking an hotel for ourselves. We may not have said quite so much had this been a budget break, but for our 3 night stay (including meals and drinks) we had little change from 500 pounds.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mr Colin C, Thank you for taking the time to review your stay with us here at the Best Western Oaks Hotel. I am sorry to hear that you face so many issues whilst staying with us as customer satisfaction is our absolute top priority. To say that I am very disappointed in the level of service you received would be an understatement to say the least, as you mentioned their are a lot of stairs in our building and due to the grade 2 listed status the building holds we cannot add a lift to facilitate this. With regards to your experience in our restaurant I hope the food was of sufficient quality as you have not mentioned a gripe with any of the food served, unfortunately your chosen wines were for some reason unavailable on the nights you were here something I am looking into as we do endeavour to keep our wine cellar well stocked for such occasions as Valentines Day. The wedding guests on the Sunday were spoken to several times by the security staff who we hired for the evening to ensure you would not be disturbed. We also had our night porter call rooms who had any noise complaints raised against them as we do put the peace of mind of all our guests at the very top of our list of priorities. If you would like to discuss this more at length please feel free to contact the management team email: [email protected] or call us on 01282 414141 We look forward to seeing you in the future and we will endeavour to provide a much better experience for you next time round Best Regards Maxine Walsh General Manage Best Western Oaks Hotel

"A Very Pleasant Stay"

User 15/02/2016

We stayed here for 2 nights and were very pleased. The staff were all friendly. The hotel was clean and tidy. We used the pool/jacuzzi which were again clean. There were a couple of tiny issues with the room - so i filled in a maintenance request form, but these were minor. We ate in the hotel restaraunt one evening and were very pleased with the standard of the food. Breakfast was great! All in all we had a very postive experience of this hotel, and would happily come back again.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mr Dave K, Thank you for taking the time review your stay with us here at Best Western Oaks Hotel. I am pleased to hear you enjoyed your stay with us and would like to thank you for bringing those minor maintenance issues to our attention I can assure you they have been rectified now. I will pass your positive feedback on to the breakfast and restaurant staff as it is always nice to hear your hard work is appreciated. Once again thank you for taking the time to review our property and we look forward to welcoming you back in the future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Great Stay"

fenners56, warwickshire 15/02/2016

Arrived late Friday night, check in was quick and the lady on reception was very helpful. The twin room was located in the new part of the hotel. I was really surprised how nice the room was (Don't think the pictures on the website do the twin room justice). Plenty of room for two people, good TV, great shower and Bath etc. We stayed there as it was fairly close to Blackpool (around 50 mins).. Would 100% recommend and definitely stay there again if I was in the area again. £95.00 for two nights is a bargain!

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Fenners56, Thank you for taking the time review your stay with us here at Best Western Oaks Hotel. I am very pleased to hear you had a pleasurable stay with us and that your room was up to your standards we of course always thrive to provide value for money and we are glad to hear you feel your money was well spent. We look forward to welcoming you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"What a lovely surprise "

martio1, Sheffield, United Kingdom 09/02/2016

Loved it - a little gem! An old mansion with many of the original features - food very good too! Although I have been informed the restaurant is a franchise called lavender - very good so highly recommend. Try if you are in this area. Restaurant surroundings lovely too

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Martio1, Thank you for taking the time review our property and your experience with us. As you can imagine customer satisfaction is our highest priority and I am glad to hear we provided you with good food and great service during your time with us. I look forward to seeing you again in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel


Emm6949, Bury, United Kingdom 05/02/2016

I normally do not post reviews save for the odd occasion when I really need to grumble about a place, but what can I say about Best Western Oaks except that I am currently sitting in my hotel room at 6 in the morning and have dedicated this time to post this review: From the moment I entered into the hotel I was pleasantly surprised. There was an inviting fire in the lobby with mellow music and a piano! Sent me right back to the Victorian days! However what impressed me the most was the hotel staff. Never before (dare I say not even on holiday abroad) have I come across such welcoming and hospitable staff! Being pregnant they offered to go to the car to collect my luggage and brought it to me room. Nothing was too much for them! They came to my room several times upon my numerous (and sometimes demanding) requests asking for this and that - without so much as a hesitation. The acting bartender at 11.30pm went out of his way to make me a hot chocolate despite the cafeteria being closed and was incredibly friendly! When my husband joined me after work I immediately rushed to tell him how much I ADORE this hotel already. Being somewhat of a fusspot and a hard-to-please he was more surprised than me, but quickly learnt why I praised this hotel so much. Almost EVERYTHING is on point, the size of the rooms, the comfort of the beds (and being pregnant that is usually my biggest gripe) the hotel staff, parking, location, the showers... I have yet to try their swimming pool and leisure facilities but if my experience so far is anything to go by I'm sure it will exceed my expectations. The only negatives are that I would have liked a mini fridge in the rooms and a low light in the bathroom (for my nightly trips lol and bubble bath!) aside from these I am totally satisfied with this hotel and would recommend it to anyone. In fact, I may extend my stay for another night...

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Emm6949, Thank you for taking the time to review our property and your experience with us. I would just like to say I am absolutely delighted you enjoyed your stay with us so much and I am thrilled the staff did all they could for you. I have passed your praise on to all the staff in the hotel and I am very glad you are considering staying with us again in the future. Your comments regarding the bubble bath and mini fridge have been taken into consideration. I look forward to seeing you again in the near future to provide you with another brilliant stay. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Great stay"

User 30/01/2016

I loved staying here, amazing staircase leading to lovely rooms. The health club, Swimming pool, steam room and jacuzzi were all really good, Food was amazing and I would happily drive the five hours to stay and eat here again, Staff were all so friendly especially our waitress Orselina on second night

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for taking the time to review our hotel. I am very happy that you enjoyed all aspects of your stay and I will certainly pass on your comments to the waitress, she will be delighted. Once again thank you and we look forward to seeing you again. Kind Regards Maxine Walsh

"Pleasant stay"

SimonKiley, Pontypridd, United Kingdom 23/01/2016

I stayed for 2 nights. The room was nicely presented and comfortable. Had an evening meal on the first night, which was very nice, but felt it was very expansive. £14.95 for pie and chips. The bar was also expensive. The breakfast was excellent with a choice of full English and continental with fresh fruit and yoghurt. Would recommend for a short stay.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for your review I am sorry that you felt we were a little expensive. I am glad you enjoyed your breakfast, it is always good to start the day with an enjoyable meal. Once again thank you and I hope you will return very soon. Kind Regards Maxine Walsh

"Great Welcome on Check in - Great service on check out"

Tilchestuners, Derbyshire England 20/01/2016

We were up in Burnley for a few days for business and needed somewhere to stay. We've had mixed experiences with Best Western world-wide - but it looked better for us than the competitors in the area and had the added attraction of an indoor swimming pool. (We didn't make use of the pool in the end - but not through any fault of the hotel) We were made to feel very welcome at check-in (which is often a good sign) and the room, in the newer part of the hotel, was well furnished, and, very welcome at this time of year, nice and warm too. Breakfasts were good, with a good range - served to you, rather than the free-for-all which is common at many hotels these days. We had one evening meal at the hotel, which, though cooked well, was marred a little by slow service, which was a shame, but they did have a large party in - but - that isn't our fault - and it is something a hotel should be able to cope with. The slow service deterred us from using the dining room again, which is their loss, in the end. Friendly service on check-out which, overall, made us feel that we would be happy to return again, if in the area.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for your review your feedback is important to me. I am sorry that the service you received in the restaurant was not up to our usual standard. I will make sure it is discussed in our next meeting and hopefully this will not happen in the future. I hope you will return in the future so that we can rectify the issues you encountered. Kind Regards Maxine Walsh

"Great experience"

Peter D, Ipswich, United Kingdom 17/01/2016

We were visiting Burnley for the funeral of a close friend. The Oaks was the perfect antidote to a sad and somewhat stressful day. Very comfortable, charming, friendly hotel conversion from home of a Victorian businessman. Excellent customer service by attentive and courteous young staff . Restaurant food tasty and good value, with friendly service.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for your kind review. I am glad that your stay was comfortable. I will pass on your comments to my staff in my next meeting. Once again thank you. Kind Regards Maxine Walsh

"Wonderful stay!"

John T, Leicester, United Kingdom 12/01/2016

We stayed at the Oaks hotel 5th January - 7th January and we thoroughly enjoyed ourselves. We were in the area meeting friends and we ate in the restaurant on two nights Wednesday and Thursday and the food was great both nights and plentiful. The staff were extremely helpful especially Declan who served us our food and helped us with our bags to our room. We spoke to the General Manager when we checked In and she was clearly a woman of high standards and this shows through the hotel. We actually stayed once before and we can honestly say this hotel has improved tenfold since the last time we stayed (February 2015). The receptionist who checked us in was extremely helpful and arranged our taxi to our friends house and even recommended some restaurants in the local area when we asked. All in all a great stay and we will back!

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for your lovely review. I am very glad that you enjoyed your stay. Customer service is very important to me and to my staff. I will also pass on your kind words to Declan. I hope we can repeat the service on your next visit. I look forward to welcoming you back very soon. Kind Regards Maxine Walsh

"spa day with prosecco and tea"

finendandy67, Nelson, United Kingdom 11/01/2016

went to the oaks hotel and spa for a spa day, while id agree with previous reviews regarding the lovely grounds and building, i wasn't impressed with our spa day, met mohammad, iqbal and javed who were polite to chat with but i'm not sure my girlfriend was welcome in her swimsuit, furthermore there was a 1 hour aqua aerobics session there at the beginning of our day which meant the pool was off limits as there was little room and the music was far too loud for what i'd call a relaxing spa, the spa itself was a little tired and could do with a grout being cleaned and the plastics cleaned, when we arrived we discovered that towels where £1 and robes was not an option although the staff on request went and found us two robes which i commend but in my experience robes for this type of offer should be standard, the cakes and sandwich tower for tea was nice but the bread had perhaps not been as fresh as we would wish, on the plus side all staff were excellent and accommodating, the parking was ample,


User 07/01/2016

What a venue!!! Staff are excellent helpful friendly and did everything to make our day perfect.. Food was amazing and the evening dj Jaime was also excellent! Overnight stays perfect to 10/10 breakfast was delicious again staff have been brill.. Stunning pictures with it being a listed building! Would recommend to all friends and family

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Mrs Wilkin, Thank you so much for taking the time to share your experience with us. I am delighted to hear that your special day was perfect for you, we thoroughly enjoyed helping organise your day. We look forward to welcoming you back in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Hotel with Character and great staff"

Monalisa121, Nottingham, United Kingdom 06/01/2016

We had a short weekend away here and couldn't have been more impressed. Hotel is reminiscent of Downton Abbey with great original features that have been well maintained. Staff are attentive and when we had an issue with a food allergy they went over and above to help and keep us informed. Spa was a great treat and there are lots of breakout areas throughout the building with nice seating to relax. Breakfast on our second morning was a bit chaotic but we would definitely return here, it's a gem!

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear MonaLisa121, Thank you very much for sharing your experience with us. I am of course delighted to read that you enjoyed your stay with us and am equally pleased you felt the staff here went above and beyond for you. As I am sure you can imagine customer satisfaction is our main priority and I am glad that you felt we did all we could for you. We very much look forward to seeing you again in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Actually better than we expected!"

User 06/01/2016

Check in was quick and easy, Rachel was absolutely fantastic..so knowledgeable with telling us the rights places to go around Burnley (as we were up here for a football game.) We stayed for 2 nights - and both nights we slept great, the bathroom was clean, the room was clean and the television worked (normally a rarity when I go away..) We were also advised when we checked in that there was a massive wedding in hotel on the Saturday, we were told times and what was off limits which was nice! Only negative was the food that we ate in the restaurant in Friday, service very slow and food very very poor considering the price, all in all a very good stay. Will return if ever up this way again..

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear ap_bury94, Thank you for taking the time to share your experience with us. I am delighted to hear that you enjoyed your stay, I have of course passed on your comments with regards to the restaurant to the staff and the kitchen staff so when we do welcome you here again your food will be of a higher standard than what you experienced. We look forward to seeing you again in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel

"Christmas Day Lunch 2015"

CathyB67, Burnley 05/01/2016

We went to The Oaks Hotel as a party of 12 for our family Christmas Day meal. This is the first time we have eaten out at any venue on Christmas Day and having read some reviews previously we can honestly say from our experience we have nothing but praise and admiration for all the staff who contributed to making our Christmas Day fabulous. From the minute we arrived we were warmly greeted into a beautifully decorated reception area with a real log fire burning, there was also a bar available to purchase pre dinner drinks. We were asked if all our party had arrived and offered champagne before being shown to our banquet table which was beautifully decorated with crackers etc. We were attended by some excellent staff, in particular Emma who was absolutely on the ball, very attentive and full of good cheer, made us all feel very welcome and had some good laughs with us all. We were asked if we needed any drinks or wine served to the table and we didn't have long to wait before our menu options were served. The food was well presented and all very well prepared and cooked. The Christmas meal itself was beautifully done, we all thoroughly enjoyed it, we have no complaints. We want to thank Emma and all the other countless staff who were working on their Christmas Day to make sure that we all had a memorable Christmas, we couldn't fault it and we hope to be booking for next year, sorry we didn't get all your names to mention on here but you were all wonderful. From the Thomas and Bullock families.x

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear CathyB67, Thank you for taking the time to share your experience with us. I am so very glad to hear that your Christmas day was perfect for you as you mentioned we did do our level best to make sure everyone felt welcome and had a brilliant time. I have passed your comments on to the staff who all appreciate your feedback. I sincerely look forward to welcoming you back to the oaks for another pleasurable experience in the near future. Best Regards and a Happy New Year to you all Maxine Walsh General Manager Best Western Oaks Hotel

"Spa day with afternoon tea"

Paul B, burnley 03/01/2016

Plenty of parking space in these really nice grounds. Reception in the spa area is spacious , the staff are really good,you are given a small form to fill in , (name ,address, any ailments ) you are then given your locker key with the number of your locker on it . The changing rooms are spacious, with showers, hairdryers, toilets.inside the spa area you have a nice size pool (warm water) there's a small jacuzzi at one end and a table and chairs, and three loungers at the other end. The sauna is large with three rows of seating and it's all glass fronted. There's a fair size steam room ,two showers, and another bigger size jacuzzi at the far end of the spa area. In the Oaks Hotel itself the staff on reception are yet again really good,within five minutes of going into the main reception we had been seated and served coffee, within ten minutes we were served our afternoon tea, it was all freshly prepared and it tasted great.the staff came in a couple of times asking if we needed anything. The decor is really nice and relaxing we never felt rushed in fact a member of the reception staff came to us and asked if we we're going back into the spa , so you can have spa then tea or tea and spa ,or spa tea spa until 5pm it's up to you. Would we go back to The Oaks Hotel Burnley yes without a doubt, might stay over next time, to all the staff thanks for a great day.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Paul B, Thank you for taking the time out to share your experience with us. I am very pleased to hear that you thoroughly enjoyed your afternoon with us. I hope you were suitably relaxed afterwards. I have passed your praise on to the staff and we hope we can welcome you back in the near future for another enjoyable stay. Best Regards Maxine Walsh General Manager Best Western Oaks Hotel Colne Road Burnley


NEWLIFE2, Bolton, United Kingdom 03/01/2016

My Wife and I stayed at this Hotel for the first time on New Years Eve with a group of friends. We arrived about 2 p.m. and although check in time was advertised as 3 p.m. the helpful staff on reception soon had us settled in without any problem. The Hotel is set in its own gardens with plenty of parking space, directly off the A682 a short distance from Junction 12 of the M65. We decided to have a few afternoon drinks in the hotel lounge bar which is located in the old house part of the bigger complex. The bar is tastefully decorated with comfortable seating, very cosy and ideal for spending time in the company of family and friends. A reasonably priced bar snack menu was available if anybody felt a little peckish. The old house is very enchanting with a large central staircase, beautiful stained glass windows, and a roaring fire, what a place it must have been when it was a private home! Our room was well furnished, clean and tidy, and the bed was firm and comfortable. We thoroughly enjoyed the "Las Vegas" themed party night, the mock casino was fun, and the food provided was both tasty and hot, there was no shortage if you wanted to go back for a second, or even a third helping! Even though it was New Years Eve we were not disturbed by any rowdy behaviour by guests and had a peaceful night. I thought it was a particularly good idea to offer a separate party function for guests with young children. Tip: there are quite a few staircases within the hotel complex, so if you are not too good on your pins, let the staff know and they will arrange the right accommodation for you, or show you one of the many short cuts to navigate the hotel. We rounded off our stay with a hearty breakfast. During the whole of our stay found the staff to be amenable, would stay at this hotel again, the East Pennines are somewhere we have been looking to explore for some time now. Would be a good base for town and rural exploration. Thoroughly enjoyed our stay, good value for money!

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear NEWLIFE2, Thank you for taking the time out to share you experience with us. I am very pleased to hear that you thoroughly enjoyed your stay with us. Guest satisfaction is of the highest importance to us and I am glad we succeeded in providing you with a great night. I hope to see you again in the near future perhaps when you go on your expedition to the east pennines Best Regards Maxine Walsh General Manager Best Western Oaks Hotel Colne Road Burnley


Cfin77, Manchester, United Kingdom 03/01/2016

It is a lovely hotel, we kept getting lost as to get to our room we had quite a trek, four short staircases and three corridors. once there it was good. only problem we had was we couldn't connect to the net in the room until we had first connected in the lounge,. once we had done the we had no further problems.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Cfin77, I would firstly like to thank you for taking the time out to review. I am glad you found the hotel pleasing and I apologise for the inconvenience caused by the stairs in the building. We hope to welcome you back to the Best Western Oaks Hotel in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel Colne Road Burnley

"Pleasing Stay"

Marie B, Southampton, United Kingdom 29/12/2015

The staff were lovely and the room was clean. the entrance to the hotel is very aestheticaly pleasing. We had booked well in advance and it was very reasonably priced, comparable to the budget hotel chains in the area. We also enjoyed the swimming pool facilities.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Marie B, Thank you for sharing your experience with us. I am so glad to hear you had a pleasurable stay with us. We look forward to seeing you again in the near future Best Regards Maxine Walsh General Manager Best Western Oaks Hotel Colne Road Burnley

"Awful Christmas cabaret night"

Jo D, Blackpool, United Kingdom 27/12/2015

Thank god we cancelled staying over at this hotel after my work Christmas Do!!! We made a hasty exit once the dreadful Beyoncé tribute act arrived.. In a nutshell the evening was beyond dreadful, firstly there were 9 long tables squashed into one end of a large function room downstairs in the hotel. This left zero room for any of the staff to serve the meals, our chairs were rattled throughout the 3 courses as the staff tried to barge their way through to serve the food which was really irritating! We couldn't order our food choice prior to the night so everyone was ordering at the same time, it just felt really disorganised. The food was awful, my husbands turkey dinner looked raw and the carrot and swede combo was 95% pepper... Now I like pepper but for the love of god this was awful. The room was over bearingly hot, the entertainment was awful and it was all a disaster for us from start to finish, we won't be visiting this hotel again. Worryingly for The Oaks, no one that I've spoken to seems to have had a good experience with a meal here, shame for a hotel that is part of a reputable chain.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Dear Jo D, Firstly I would like to thank you for taking the time to share your experience with us. I a very sorry to hear that you did not enjoy your cabaret night with us. In regards to the act we have those provided by an agency and your feedback has been forwarded to them. I am sorry to hear you did not enjoy your food on the evening this has surprised me a little as we had some very positive feedback from the same event about the food I am sorry your food was not of the same standard. I have discussed with the head chef your concerns regarding the food and we have introduced extra checks to make sure the food is all of the same high quality. I hope that you come back to us in the near future and experience a much higher standard of evening than the one you did Best Regards Maxine Walsh General Manager Best Western Oaks Hotel Colne Road Burnley

"A disappointing meal."

discerningLancashire, discerning lancashire 23/12/2015

I booked a table for 14, including 3 small children, aged 2-5 for December 22nd at 6.15 for 6.30 pm. We arrived at 6.15 pm and no one greeted us or asked to take our coats. ( We later put them on a low windowsil at the side of the table). At 6.30 pm we were told our table was ready and the 11 who were there found our way inside. The rest of the party arrived about 15 minutes later as the drinks were being taken. In the next 3 hours, three of our party had the Table de Hote, a set 3 course menu, some had 2 courses and the rest one course. The long waits between courses were unacceptable, and staff were asked 'when was the food coming?' We asked that the main courses came with the 3 starters, so that no one would be waiting. The childrens' came, but the others came much later, and one in particular came later than the rest. Only about half the party had desserts, and one, (the Sticky Toffee Pudding- stuck in the kitchen?) came when when everyone else had finished theirs. The ones on the Table de Hote had drinks included, but staff did not come round for the orders. We had to ask them. The used crockery was not removed from the table efficiently and there was quite a collection of empty glasses about. A meal that should have finished at about 9pm went on until 10, and it was 10.30 when we arrived home with a 2 year old. During this time the children were understandably restless and one adult had to be 'on duty' at all times to keep an eye on them. it was a Tuesday, which traditionally is the head Chef's day off. ( We know this as there was a Head Chef in our party). The kitchen obviously could not cope or were not organised, even though there were not many diners in. The staff themselves need more training to be more aware of their customers' needs and smooth things over if the kitchen staff are letting them down. Best Western had known about our visit for about 8 days so shoud have planned staff accordingly. Fail to plan- plan to fail. I believe there was no senior management present so maybe it was a case of 'when the cat's away'. This meal should have progressed smoothly, especially with young children present, who could not be expected to sit there for 3 hours! The food, when it came, was tasty and well cooked. It was, for us, a disappointing evening, a meeting of family members, some over from Australia. I could recommend the food but not the hospitality and the service, and would not go back for more. Incidently, this is the first time ever that we did not leave a tip!

"Terrible Restaurant - go somewhere else"

abcdeBedford, Bedford 22/12/2015

Went there for a meal with family - 14 of us. Terrible service, it felt like this was the first time that they'd served people. The food was hugely delayed making it a pain to handle the three children with us. Drinks turned up after about 15 minutes. Food first arrived more than an hour after ordering despite us being the only people in there. There were no apologies from the staff or information to let us know what was happening. When the food arrived it was ok, but the ambiance of the night was spoilt by the terrible service. I worked as a 16-18 year old as a waiter and could have done a better job organising the place. Nearly the same group had a meal at Ninos the week before and the experiences were incomparable - if you're thinking about this style of meal - go to Ninos. Or any of the many excellent Indian restaurants who could run rings around this place for customer service.

"Murder Mystery Treat"

sue b, Bradford, United Kingdom 15/11/2015

Last night we attended a Murder Mystery Evening at this hotel. Never been to one before so not sure what to expect. It was brilliant, such fun. The actors/characters put so much into it we laughed so much at the ingenuity of it all. It was great fun and the meal (which was included in the price ) was delicious. We stayed over for the grand total of £79 4 girls sharing a family room. The hotel staff were just brilliant and the Spa was a treat. Would highly recommend this hotel

"Nice hotel, stay spoiled by poor room"

Sparky0191, Essex 13/11/2015

1 night stay on business. Old building with more recent additions. Entrance lobby and central staircase spectacular. Allocated a room on ground floor - quite a distance from reception and up and down stairs. Room was large but looked out onto a solid brick wall no more than 6 feet away. Made room dark and dingy and worsened by bedroom furniture which was dated and showing its age. Used pool, sauna, steam room which were all very good. Breakfast was fine and staff generally helpful and professional. I would stay again, but certainly not in the same room.

"Historic Old Building -"

RTOWEN, west midlands / staffordshire 11/11/2015

Attended a family wedding here, staff very attentive, hotel old with character, some area very tired in need of decoration. Avoid the basement bar area, a dirty dull area. Seem to know what the are doing, never stopped over.

"Very old! Dated and robotic like staff"

User 09/11/2015

The pool was great . Yet the pool and gym was used by locals with memberships meaning it was often full ! The hotel is very old and dated . Clean and tidy but needs some money spending on it to bring it up to scratch . Rooms were comfy but lacked character!

"Pleasant one night stay"

C3505PUdavidb, Burnley 07/11/2015

Stop over in Burnley for one night. Comfortable hotel with pleasant and attentive staff. Decent room although duvet a bit on the small side and pillows a bit hard but it was all clean and ok for one night. Very good food and service in the dining room (evening meal and breakfast both very good). Reasonable bar and sitting areas around the hotel.

"Gem of an hotel"

paul H, Burnley, United Kingdom 07/11/2015

My wife and I visit a lot of hotels but this is one of the best we have stopped in, we were attending a wedding and the whole day was perfect,the staff worked very hard to make sure that everything went well on the day. The rooms were a good size and very clean and the bathroom was well stocked with everything you could need. I would highly recommend this hotel

"Lovely place Lovely Service"

Kirsty F, Swindon, United Kingdom 06/11/2015

A very nice hotel with great facilities. Staff were helpful and very polite. Food was good. Room was nice and very clean. Lavender mist for the pillow to help you sleep was a nice touch. I would certainly recommend a stay here.

"Hotel appraisal"

Helen S, Birmingham, United Kingdom 02/11/2015

On arrival the first room offered was dreadful. It was dirty, décor was tired and the T.V had only 5 channels, that is if you could get them to work. There was a well worn sofa bed was made up next to a double bed when we specifically requested a twin room. On raising these issues the staff, specifically, the very mature night porter called for the Manager to change the room. This they did and the 2nd room was 100 percent better. There were so many stairs, it was agony carrying our bags up to the rooms, especially the first one located on the 3rd floor. Pity they are unable to fit a lift due to it being a listed building. Staff tried their best and were excellent, however, the hotel let them down - such a shame

"Missing the small details"

Phill M, Worcester, United Kingdom 28/10/2015

A nice enough hotel. Looks great on the outside a bit of internal updating would not hurt. You have to ask at reception to get served a drink in the bar and the beds are past their best. The food is great, evening meal and breakfast are excellent.

"OK for a stop over"

AnnMarie2137, Brechin, United Kingdom 27/10/2015

Pretty hotel from the outside and welcoming reception areas. Pool and Jacuzzi were pleasant enough and the pool was a lovely temperature. Our family room was a little tired looking. The food was of a good standard and overall our stay was OK and we would stay again.

"Excellent spa"

JeniBeanYork, York 26/10/2015

Had a weekend break with my sister. The room was comfortable, clean, quiet. Staff very friendly and chatty. Meal in restaurant was ok, food was excellent but a mix up in the kitchen meant it took 3 attempts to give me the right steak :) server very apologetic thou and overall attentive. Spa facilities excellent - quiet and clean. Steam room smelt a bit 'feety' but was better after a few sprays of the oil. Would defiantly visit again for a similar trip, but maybe go out for dinner next time.

"Reasonably priced and comfortable"

Susan M, Wigan, United Kingdom 16/10/2015

We had my daughter's 21st birthday meal here for 23 people. The meal was excellent and the price was reasonable. Some of us stayed overnight, we had a garden view room I would recommend it. The breakfast was excellent too. Overall our stay was a good one.

"Nice old converted house"

Gill T, Orewa, New Zealand 11/10/2015

A few tips: Ask for a room at the front so you get a view over the garden and also some light into the room. We asked for an upgrade and paid £30 extra for room 203. Lovely big windows and extra large room and bathroom. Well worth it. There is no lift and the staircases and corridors are a bit confusing. Remember where your room is! Bring your bathers for a visit to the pool and sauna. Our room was spotless but another room used by our party was not (nail clippings under the bed). Lots of free parking is an advantage. Eat in the hotel. The food was all delicious and the staff were kind and attentive.

"very pleasurable"

Chris J, Gloucester, United Kingdom 05/10/2015

An oasis of calm in a busy town. excellent facilities to help relax after a days work. The leisure club gym is presentable, the pool and sauna/steam room pleasant to use. The staff generally keen to help if a little thin on the ground at times The grounds well maintained. I would be more than happy to take my wife to visit for pleasure

"Friendly staff Made our stay......"

bsn034, London, United Kingdom 30/09/2015

....at this hotel in an old house latterly used as offices before being converted to a hotel some years ago. All staff were extremely friendly and helpful despite the hotel being full and preoccupied with a wedding and other parties. The downsides are that the place is a bit of a rabbit warren with the need to negotiate stairs (no lifts) both upward and downward to reach your room. It was quite a trek to our room,and being of a certain age it was impossible to get our luggage to our room but staff were soon assigned to help. The decor as mentioned elsewhere on this site is in need of some modernisation. The food we took was only a bar snack at lunchtime and breakfast the next morning. Both were of acceptable quality and value. Our room, once we managed to reach it was clean (except see below) and had pleasing outlook over lawns and gardens. Unlike some places we have stayed we did ot suffer from the noise of the wedding reception-probably due to being at the far end of the accommodation. Cleanliness of the room was mentioned above and this did seem fine until a major issue emerged.The bathroom seemed clean except when sitting in the bath a disgusting thick crust of goodness knows what under the rim became visible-a real let down in cleaning standards that indicates a long session of bleaching and scrubbing is needed throughout the hotel (unless of course it was just the toilet cleaning in our room that had been neglected) This really was quite shocking and also a shame because we really wanted to like this hotel. It was good value and quite interesting in a quaint way-the spa and gym seemed good too, although we did not have time to use it.

"Weekend Break"

Steniemarpar, Falkirk, United Kingdom 28/09/2015

Visited for a weekend away . Good check in . First room was lovely only downside was a Brick wall for a view . Phoned reception and they soon sorted this and we got another room with a Garden view . It would have been great if I could have had the first room with the second view . First morning Breakfast was great . Second was a bit of a disaster as there had been a wedding on . Didn't seem to be enough staff to cedar tables . Also the Buffet breakfast was sparse and quite cold and we had arrived down for Breakfast at 9.10am so it wasn't like we were last minute .. We did have Dinner in the Hotel on the Friday evening which was Delicious and service was great .. The waitress told us of Tourist places we could go to , which was really helpful ... We never used the Pool so can't comment on this . Parking at the Hotel which was good as well ??

"Stayed here after our wedding "

jamieswalkies, Manchester, United Kingdom 25/09/2015

We stayed here after our wedding last weekend and found it to be lovely. The hotel gave us a discount as their honeymoon suit wasn't available. We enjoyed room service and the room was very nice. The only reason I didn't give it 5 is because it would have been nice to have a little bottle of fizz in the room just to add an extra touch.

"Average, nothing special!"

Natalie B, Manchester, United Kingdom 23/09/2015

We recently went here on a spa day which was lovely. The hotel needs modernising though, the decor is really old fashioned. The staff are nice & friendly. The bar food is expensive for what it is for example a tuna melt is £9!! We only came here as we got a spa deal online but I wouldn't go back.

BWOaks, General Manager at BEST WESTERN Oaks Hotel & Leisure Club, responded to this review
Thank you for your review. We are at present making arrangements for redecoration and some modernisation so hopefully we will look better in the not to distant future. I am sorry we did not meet your expectations. Kind Regards Maxine Walsh

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