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Vorteilscode

Best Western Hotel Mountain Lodge at Banner Elk, Banner Elk

4.0/5  - basé sur 693 notations.
1615 Tynecastle Highway, 28604-9708, Banner Elk, United States - Karte ansehen

Willkommen im Best Western Mountain Lodge at Banner Elk!Wenn Sie nach Hotels in der Nähe von Boone und der Skipisten suchen, ist unser Hotel in Banner Elk genau das Richtige. Hier finden Gäste alles, was sie für einen großartigen Urlaub brauchen. Banner Elk liegt nicht weit vom Grandfather Mountain - ein Grund, weshalb viele Gäste und Naturliebhaber in die Region reisen. Die Unterkunft in Banner Elk ist nur 16 km vom landschaftlich schönen Blue Ridge Parkway entfernt. Unser freundliches Personal gibt allen Gästen gern Tipps und Empfehlungen. Freuen Sich sich auf südliche Gastlichkeit, saubere, komfortable Zimmer und eine großartige Lage in der Nähe der beliebtesten Reiseziele. Der Grandfather Mountain dient den Hotels in Banner Elk als Kulisse. Gastlichkeit wird bei uns großgeschrieben. Entspannen Sie in unserem beheizten Swimmingpool im Freien (saisonal). Der landschaftlich schöne Highway in der Nähe verlangt geradezu nach einer Spritztour und empfiehlt sich besonders für Gäste, die gern fotografieren. Selbstverständlich sind es vor allem die Skigebiete Beech Mountain und Sugar Mountain, die Gäste in unser Hotel in Banner Elk bringen. Auch Geschäftsreisende kommen in die Region. Mitarbeiter von Lees-McRae College®, Blue Ridge Village und Grandfather Home for Children nutzen gern unsere Tagungs- und Banketteinrichtungen vor Ort. Gäste unseres Hotels in Banner Elk profitieren von günstigen Preisen, einer fantastischen Lage und exzellentem Service. Geräumige Zimmer, reichlich Parkplätze und nur kurze Fahrzeiten zu beliebten Reisezielen – es gibt keinen besseren Ort für Wintersportler, Urlauber oder Gäste, die dem Alltag entfliehen möchten. Lassen Sie es uns wissen, wenn unser freundliches Personal Ihren Aufenthalt noch angenehmer machen kann. In unserem Hotel in Banner Elk bieten wir Ihnen den besten Service der Stadt. Wie können wir Ihren Besuch in der Region noch angenehmer gestalten?Reservieren Sie noch heute ein Zimmer für Ihren Aufenthalt im Best Western Mountain Lodge at Banner Elk! Wir wünschen einen schönen Aufenthalt.

Best Western

Hotel Mountain Lodge at Banner Elk

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Vorteile des Hotels

  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

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Certificate of Excellence 2018
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Gebildet aus de 696 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
285
Sehr gut
240
Befriedigend
117
Mangelhaft
36
Ungenügend
18
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
16
Alleinreisende Alleinreisende
34
Familie Familie
286
Geschäftlich Geschäftlich
18
Geschäfts-<br>reisende Geschäfts-
reisende
41
Geschäftsleute Geschäftsleute
18
Geschäftsreisende Geschäftsreisende
30
Paare Paare
230
Reisen mit Freunden Reisen mit Freunden
59
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Great place to stay in Banner Elk"

5
16/07/2018

The staff are extremely friendly, the beds are very comfortable, and the rooms are clean. Great place to stay! We wanted to stay close to grandfather mountain on a tight budget and this checked all of the boxes.

"Staff is great, but building needs upgrades"

3
16/07/2018

My wife and I selected the Best Western due to the fact that the Grandfather Mountain Highland Games dinner was being held there on Friday night. It was easily accessible and one of the closer to the games lodgings that we found. Upon arrival, we were warmly greeted by the staff, and check in was quick and easy. We then parked our car and headed to the room, which was on the first floor. I noticed that several of the tiles on the sidewalk were cracked and needed replacement, and that the paint on the walls and the underside of the second floor was in poor repair and needed to be redone. Also, the underside of concrete for the second floor breezeway was cracked and broken in many places. We went into our room, and started to unpack, and the room's decor was dated, but the bed's mattress appeared to be fairly new. All the plugs worked and the room was clean. Breakfast was served on Styrofoam places with plastic utensils and, while filling, left much to be desired. The scrambled eggs were a little undercooked, and the pancakes that they served were frozen and then microwaved to reheat them. The biscuits that they served with not warm enough to melt the butter, and I did not see a microwave to heat them. Dinner on Friday night was very good, with a staff that made sure everything was as close to perfect as possible. Checkout was easy, and promptly completed. The staff really deserves a better location, because they were the only thing that kept me from giving this location a poor rating.

"Trip with granddaughters"

5
13/07/2018

The BW was far better than I anticipated. Room was clean with plenty of room for the 3 of us. Refrigerator was great - even froze our water for us. Heated pool was not crowded and very large. Open til 10pm for a late night swim. Breakfast was far better than most with eggs, sausage, grits etc. Very close to Grandfather Mountain. Would recommend to friends. Staff very friendly as well.

"Only game in town"

1
29/06/2018

Very old, no updates, almost an antique save for the fact that it's really not nice. Unlike an antique it has not improved with age. This poor old motel needs either a complete gut and remodel or, preferably, a bulldozer.

"Great place for Banner Elk stay."

5
20/06/2018

I have stayed at Best Western Mountain [email protected] Banner Elk at least 7 times. The staff is pleasant and accommodating. The breakfast served by Mary is wonderful. Nice area with outside pool. Easy access in and out.

"Location"

4
16/06/2018

Hotel is conveniently located. Less than 2 miles to "downtown". The lobby had a rustic decor whichI wish,would have carried over to the room. Room was clean and bed was very comfortable. Staff was very helpful with places to eat upon our late arrival.

"Roadcation"

5
14/06/2018

Stayed 2 nights at the Best Western Smokey Mountain Inn Banner Elk. The Hotel was in Great Shape. Clean , picturesque! The Staff was even better! Receptionist was very accommodating and Welcoming. She made sure we felt welcomed and actually went out of her way to make us all comfortable. Would recommend anyone passing through or on their way to the Carolinas to stop over at this Gem!!

"Weekend stay"

4
13/06/2018

Great weekend getaway stay in the off-season. Nice room with microwave and fridge. Staff was great and courteous at all times we encountered them. Enjoyed the breakfast options as well as the proximity of the hotel to downtown Banner elk

"Highly Recommended Best Western Hotel"

5
30/05/2018

A very excellent hotel stay! Nice clean rooms. Comfortable beds. Hot breakfast was very good with many types of food available, and staff member came around ro make sure we were well satisfied. Fitness center was good. Enjoyed comfortable front desk area for family from around the country to chat and socialize. All staff were so friendly, and helpful! Hotel located close to some of the Best restaurants in the area. Internet worked very well. Highly recommend this hotel! We will come back for sure!

"Perfect Hotel for what I needed!"

5
27/05/2018

I chose this Best Western because this was close to where I was visiting my girlfriend. I was originally supposed to be there around 10:00 pm. and I had called a week prior to make sure that was okay and someone was going to be there for me to check-in. A lady answered the phone and was very friendly and said it was no problem and that someone was there 24/7. Also, the day before I was supposed to arrive, I received a confirmation email which I thought was great for peace of mind. My trip down didn't go as planned. After GPS problems, Bad weather to drive in, and vehicle issues, I ended up getting there around 11:45pm. Sure enough there was a gentleman (John was his name I think) who was there to greet me and help me get checked in. I'm not for sure if he had my check-in stuff already laid out, but the process was quick and smooth. Very thankful for this hotel! Room was clean and I came back each day to clean towels and sheets. This room was priced fair and appropriately and honestly was exactly what I needed. Which was a place to clean up and sleep. I did not get a chance to check out the breakfast area, but maybe on my next trip. Hopefully in the next few months, I will be back!

"Mountain hospitality & comfort!"

5
25/05/2018

My husband and I stayed here for one night. We were not disappointed in anything this Best Western had to offer! From ease of check-in to check-out, everything was great! Our room offered a king-size bed, which was very comfortable! All the amenities one would need in the room were available. I was impressed by the cleanliness of the whole establishment. It was quiet during the night with very little traffic sounds. This Best Western has very friendly staff who are willing to do anything to make you feel welcome. They also offer a hot breakfast (eggs, gravy, grits, sausage, pancakes, biscuits) and many other items as well, such as fruit, yogurt, cereal, and juices, coffee, and milk. Our breakfast hostess, Mary, was so kind and very helpful and courteous. This whole place is beautiful! If we ever need to stay in this area again, this is the place to go! Thank you, Best Western, for a lovely experience! I might add that his BW is located in a resort area, but the rates were comparable to others in the same general area. The big breakfast you get with your stay makes it well worth what you pay!

"Disappointing"

2
19/05/2018

This motel is very dated and musty smelling. Glad we only reserved for one night. The mattresses we're lumpy and I felt like I was sleeping on a hump. Free breakfast was a plus, but nothing to write home about. "It filled a hole." The staff at the check-in were very pleasant and helpful. They were knowledgeable about the area restaurants and gave us driving directions to Grandfather Mtn.

bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
Sorry you didn't have a more pleasant stay, Kathy. We have feather toppers on all of our mattresses and some of our guests love these, however, we do understand that not all folks do. We can certainly remove these from the mattresses if you request. Although it's great that the breakfast was a plus, we want your entire stay to be memorable and enjoyable. I would love the opportunity to speak with you and discuss the specifics or your recent stay. Please give me a call at your convenience (828) 898-4571 if you do care to speak further. Thanks again and we would love to provide you with a superior experience in the future. - Shannon M.

"Great hotel for weekend visit"

4
02/05/2018

The check in process went smoothly and our room was clean and quiet. We were in the area for exploring and hiking and it worked out well for us. The breakfast was good also. We would stay here if in the area again.

"Mountain Bliss"

5
23/04/2018

The hotel was clean, the staff friendly and helpful, comfortable beds and pillows, Tiki bar by the pool, cozy fireplace in the lobby and a wonderful homemade breakfast. I will go back when in the area.

"Nice place to stay"

5
23/04/2018

Very nice place to stay for the weekend. They allow pets, have great breakfast and clean. Only downside is the beds are old and the internet not so great. Overall a great stay and will be back next time.

"Great Location"

5
16/04/2018

Great location to 2 Ski Slopes, Lee's McRae College/Banner Elk NC and Grandfather Mountain has to offer. Clean rooms and free breakfast. Stayed various times over 30 years and has been updated to meet modern needs and comforts. Cleanup Staff very prompt to any special requests.

"Affordable hotel that's good"

3
10/04/2018

Its an older outdoor hotel but It's very affordable and clean. It was quaint. A nice location for the area. It has everything you need. I'd stay there again, if I went to this area for a non luxury hotel stay. Bed was comfy, heat worked well, water pressure was good, towels were ok. I had a nice surprising view in the morning

"Motorcyclists ruined our stay."

3
02/04/2018

A friend and I stayed here while visiting Merlefest. The accommodations were fine, but unfortunately, our room faced the parking lot. We didn't think anything of it until the morning when we were awoken by the din of several motorcycles gunning their bikes. The sound was horrendous and unbelievable! Evidently it was a routine stop for the bikers, which was fine, but I think someone should have told us to expect all that NOISE! I went to the front desk (in my PJs) and complained. They were very apologetic and offered us another room facing the pool. We had to move all our baggage, etc. to the other room. If we had only known this was a possibility, we certainly would NOT have taken a room facing the parking lot. No real harm done, and the staff was very accommodating. I'm just saying that guests should be apprised of the possibility of loud motorcyclists outside their door in the early mornings.

"great overnight room"

5
14/03/2018

This room was perfect for our family of 4 who just needed a place to sleep and nothing more. The room was clean and organized, being fully stocked with the necessities. The beds seemed smaller than we expected but were still comfortable for our stay. Breakfast was excellent and service was exceptional. Would recommend to others and stay here again when just needing an overnight stay.

"conference stay over"

5
14/03/2018

My friends and I had 2 rooms and we all enjoyed the cleanliness and beautiful décor. We slept well very well. I would have liked to have had a heavier blanket, and had to turn up the heater instead, but that worked out OK..

"Had to check out early"

3
28/02/2018

So I booked that hotel for a 4 nights family vacation because I got convinced by all the great reviews on Trip Advisor and other web sites. However, I had to check out early (without even staying one night in the room) and requested a full reimbursement for the following reasons: be aware that the rooms are tiny, the beds are only double and definitely not suitable for 4 people (there is no way you can sleep comfortably in such tiny beds with 2 people), the bed mattresses are super soft (old), and the heated pool is only opened in good season (bummer for my kids), oh and there is no elevator neither to get to your room. Anyway, the staff and manager were very understandable of the situation and they provided a full refund. No complain there, but thought I would share my thoughts on this hotel.

bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
We recently renovated all of our rooms and don't receive feedback like this, Morgan, so I'm quite surprised by your impression of our hotel. We are here to help in any way that we can and will always accommodate requests if we are able to. I'm sorry that things weren't to your liking, but we're proud of the services and accommodations we bring to Banner Elk, and I hope you find a place that's more suited to your taste. I would love the opportunity to discuss this further with you in the hopes that we may be able to offer you a better experience in the future. Please give me a call at (828) 898-4571 at your convenience. -Shannon M.

"Big Surprise and a pleasant one."

4
22/02/2018

We have passed this hotel for for 30 years back when it was a Holiday Inn. Don't know how long ago Best Western took it over but we have never stayed there as we have a home nearby. We did last week and were very presently surprised. The rooms are of a structure that dates back to the 1970s and 1980s, typical layout with an aluminum window to the walkway under which is the heater/AC. The room was very clean, the bedding was excellent and the heating/AC revamped to make the room consistently comfortable. Nice competent staff, good very good breakfast and generally an all around experience and that includes the value for the price.

bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
Thanks so much for stopping in and giving us a try, Frank. I am happy to hear that you enjoyed your stay with us and we do look forward to seeing you again in the future. -Shannon M.

"Nice weekend getaway"

3
13/02/2018

This motel is centrally located between Beech and Sugar Mountain.The rooms are adequate,vanity outside of the shower,bath room which is a requirement with my spouse.TV and Cable excellent, the room was clean with a fridge and microwave. We struggled with the mattress,actually putting 2 queens together making a high but very comfortable bed.The free breakfast was very good,Mary the server was a total sweetheart.

bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
Thanks for staying with us and for taking the time to write a review. Thank you for your kind words about Mary. She is wonderful and I will make sure to share your comments with her. I apologize that our beds were not to your liking. We do offer rooms with a King sized mattress which may be more suited to your taste. Looking forward to having you back next time you make it our this way. -Shannon M.

"Beech Mountain ski trip"

5
11/02/2018

Booked a 3 night stay for our ski trip to Beech Mountain. Great location close to both Sugar and Beech. Restaurants and ski rentals are within a short driving distance. Recommend Highland House Ski for ski/snowboard rentals. Hotel wasn't fancy but had everything we needed. Clean room. Our room was on the first floor which was great since we were able to backup our car directly in front of our room and unload all of our stuff. Free breakfast was a great way to start the day. Mary, breakfast attendant, was very attentive and kept the breakfast bar stocked with fresh hot food. Easy check in/check out. Super friendly staff. We will definitely stay here during our next ski trip.

bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
Thanks so much for staying with us! Sounds like our team, especially Mary, made your time even more enjoyable, which is great. Looking forward to having you back next time you make it our this way. -Shannon M.

"Trip to Sugar Mountain"

4
07/02/2018

The staff was great. The property is older and some repair is needed. Lose bricks and tile in the back court yard, dryers out of service. The surface on the walkways is tile. It is extremely slippery when wet so at a ski mountain this is problematic. Difficult to negotiate when wet carrying ski gear. I enjoyed the lobby area and the staff were kind caring and genuine. Second trip to the hotel. The beds could do with mattress upgrades. Again aged furniture.

bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
Thanks so much for staying with us and for writing a review. I am sorry to hear that the accommodations were not completely to your liking. Our dryer has not been out of service, but our washing machine has. I apologize for this. We have replaced it with a brand new washing machine ready for our guests use. We have been hard at work renovating all of our rooms, and we continue to make updates throughout our lodge, so I apologize if some of the work in progress isn't in keeping with the look of the rest of our place. We always appreciate feedback, and hope you'll consider staying with us again. -Shannon M.

"Decent hotel with terrible mattresses"

3
05/02/2018

The folks are nice thenrooms are clean and simple. The mattresses should have been replaced 4 years ago. They hurt my wife's back. They claim they are getting new ones soon so confirm that before booking

"Close to sugar mountain ski "

4
21/01/2018

Basic hotel that includes breakfast. The beds were comfortable and there's no parking fee. It's a five minute drive to sugar mountain. Walls were a bit thin so I could hear neighbors talking loudly at 1am. Good for a ski trip.

"Family trip"

4
14/01/2018

Went for a couple of days, nice site pet friendly. Our room was not cleaned one day, we called and the answer was they where short of personnel. Breakfast was good rooms need a little more maintenance.

"Great for Sugar Mountain skier/snowboarders"

5
07/01/2018

Amazing place to stay if you're in for the skiing season, less than 10 minute drive to the slopes and you're right around your basic amenities. Room was exactly what we wanted for a guys trip to Sugar. Only thing is if they had more pillows available, besides that amazing trip!

"Best Western Mountain Lodge at Banner Elk, Banner Elk, NORTH CAROLINAWhat's"

5
03/01/2018

Easy access to Sugar Mountain Ski resort. Friendly and helpful staffs. Room is very clean. This is our 3rd time for Winter's vacation at this location and will be back for sure. Breakfast selection is very good. But it is the same items daily. In room Wi-Fi is almost none existence. We were in 20X area.

"Keep on driving!"

5
02/01/2018

The hotel is very outdated from the furnishings to the wall dispensers for soap and shampoo in the shower. The walls are thin too. Even the free breakfast was scary. Unfortunately, there isn't another hotel close by. We cut our trip short and went to Asheville.

"Short ski trip"

4
20/12/2017

We stayed at this hotel for a short family ski trip. The hotel is conveniently located between Beech and Sugar mountains, really just 5 min drive from Sugar. The rooms are clean and comfortable, the breakfast is good as you would expect from a hotel of this range. No more, no less. It has coin operated washers and dryers which came handy the third day of our trip.

"Best Western Banner elk"

3
19/12/2017

average place. too much money for the quality of the place.I'l say rooms are clean an comfortable beds. don't bother with breakfast food is awful. front desk clerks are very nice. good location. needs a bar.

"Great service.. soft and comfortable beds and pillows"

4
16/12/2017

The best Western and Banner Elk has wonderful service,beautiful lobby,decent breakfast with many fruit options,a pool, great location but it's very important to me to have a comfortable bed and pillows. The beds are soft and uncomfortable and thick pillows. My sleep is very important to me. I cannot sleep with a fat pillow or a soft bed so I had back and neck pain from that. The beds are also the same way last year it seems they put some kind of filler in there padding or? But it's still pretty uncomfortable. The Decor was fine they have a mini fridge and microwave ice and vending machines. I do feel very safe there??

"Great place to stay for skiing Sugar Mountain"

5
13/12/2017

Stayed at the Banner Elk Best Western for a weekend ski trip to Sugar Mountain. The front desk agent had a welcome bag ready for us with our lift passes and info for skiing. Lobby was well appointed with Scottish themed decor. Location (quick 1.5 mile drive from the slopes), room comfort and service were great. Overall, extremely satisfied. Only negative is there weren't many convenient outlets in the room for phone charging.

"clean, comfortable, and FRIENDLY"

5
04/12/2017

This hotel was very clean and the front desk help was welcoming and friendly. We stayed here for the first time, and would definitely return again. I highly recommend their Christmas tree package. They offer up to a 7' Christmas tree at a local tree farm, a 10% discount coupon for a local restaurant, a gift bag with those items along with cookies, a candy bar, chips, water, hot chocolate and hot apple cider packets. Also, free popcorn is available in the lobby in the afternoon. Feather top mattress made for a very comfortable night of sleep!

"Great place to stay!"

5
04/12/2017

Beautifully decorated, clean, and inviting. Would highly recommend this lodge. Very lodge feeling! The reception area was decorated in rustic charm with a beautiful Christmas tree. seasonal lighting,and rustic decor. The pool area, while closed down, had a nice log bar with log bar stools and a rustic feel. Rooms were clean and beds felt like they were feather beds. Quiet, and had a wonderful nights sleep.

"Ski trip"

4
28/11/2017

We went to Sugar skiing and stayed at the Best Western. We don't usually like Best Western's but this one was a step above any one we've seen. They have nice wood look floors in the room so skiers aren't getting carpet, nasty. The vanity was granite, shower clean and well kept. I would highly recommend this for a clean place to stay. The breakfast was ok but they could add to their selection. Oatmeal would have been a nice addition for a cold weather resort or a waffle machine. But having said that there was still a selection of cold cereals, eggs, toast and breakfast meet.

"Pet Friendly"

5
26/11/2017

Now a days its difficult to find places hotels, motels, homes, etc that are Pet Friendly for Large Dogs. The Best Western was more than obliged to honor our request on short notice. After cancelling a Valle Crucis location due to the size of our dog the BW at Banner Elk was more than accommodating and welcoming. They took care of additional requests for my wife's 60th birthday (Champagne, Glasses, Cake, and Card). Our room was within steps to a dog exercise yard and our vehicle. I'm a serious coffee drinker and they provided free coffee for my room. Their buffet breakfast was very nice. Hats off to Shannon and her staff.

"Unexpectedly nice"

5
25/11/2017

My family had rented a home in the area for the weekend and somehow accidentally showed up a day early and were left without a place to stay for the night. We ended up at this Best Western in Banner Elk by default. We were pleasantly surprised at how nice, clean and comfortable it was. The lobby was warm and inviting, the staff was friendly, and the rooms were updated and had more amenities than we expected. We had a very pleasant stay.

"Beautiful location, very friendly people, nice hotel"

4
21/11/2017

My mom and I needed some time away from home so we booked one night stay. It was a beautiful location and the lobby of the hotel is so pretty and loved the fireplace. Staff was very friendly, rooms were good and clean but the beds could use some work. My bed was higher than my mom's bed and couldn't figure out why. The bathroom was clean but the toilet was old and it would run for 30 minutes and the shower faucets need replacing I barely got enough water for a shower most of it was going down the drain from the faucet and not the shower head. It was room 210 and if those little things were fixed it would be an awesome stay! My mom and I still had a good time. They even have a swing to sit in which my mom and I did and have pick nick tables. The breakfast was really good and the lady who takes care of it is so nice. Would stay there again.

"Welcome stay"

4
20/11/2017

Nice, clean hotel. on our first stay internet did not work. On our way back we asked for different room and internet worked fine. There were many options for breakfast. The beds were very comfortable.

"Beautiful Banner Elk, Meh Hotel"

3
09/11/2017

This hotel reminds me of a roadside hotel that is stuck in the '70's. The facade of the hotel is fitting for the mountain region where it is located. but the immenities are not a good value for the prices charged for the rooms. The beds are too soft and do not provide a comfortable rest. The building infrastructure is not up to date. I don't mind paying more if the quality of the hotel merit an up to date room. On the other hand the common areas are pretty and the rooms are clean and well cared for with updated decor. The staff is extremely friendly and provide exceptional service. The breakfast buffet is pretty typical hotel breakfast offering. The mechanicals are where Best Western missed the mark at this site. Given my experience, I would rather choose a hotel in Boone, NC or rent a home instead of staying in this hotel for nearly the same value, in the future.

"Good location"

4
08/11/2017

This Best Western offers your basic room. Microwave, fridge, spacious bathroom counter which I really appreciated. Something I had never seen before: instead of the little bottles of shampoo, etc., they had dispensers on the wall for soap and lotion in the outer bathroom part and a dispenser on the wall of the tub for shower gel, shampoo, and conditioner. I'm sure it saves a lot of waste of little bottles in the landfill, but it took some getting used to. The breakfast was very good, pancakes, eggs, sausage, biscuits, gravy every day. The attendant Mary was very friendly and went around and spoke to each person in the dining room while still keeping up with the service. The dining area was large which was good, as there were a lot of people staying there. All the rooms are outdoor corridors, two floors, no elevator, so if steps are a problem, request a first-floor room ahead of time. There are a number of restaurants in the area and a grocery store, so you won't be hungry. One main problem: I was not able to connect to the internet and had to call tech assistance. He had trouble, too, but I finally got the connect page, but both my phone and iPad issued a warning "Forget this network!" I have never had this message before, but I would not connect then, so I had no internet except for using the guest computer downstairs one time to check my email. I don't go on vacation to surf the net, so this was not a deal-breaker, but it was a little disconcerting to get that message.

"Extremely Enjoyable Experience!"

5
03/11/2017

We spent 3 nights and really enjoyed everything about our experience from Breakfast with Mary to any requests (very few because they have thought of everything) of any one in Guest Services. Very relaxing. Convenient location. Love the warm and cozy feel right down to the fire in the main area. Excellent for pets as well!

"Most delightful stay"

5
01/11/2017

This is one of the nicest Best Westerns we have stayed in...The rooms were roomy and comfortable, lobby was very welcoming and the price was good....we were there in October and the fireplace in the lobby was always crackling. The breakfast was very good, a lot of choices and very nice staff checking on things to make sure we were satisfied. Location is great for sightseeing all the local mountains and places of interest. Would certainly stay again . You can't go wrong at this place !

"Get a way to relax"

5
01/11/2017

This is our home away from home. We love the people and we love Best Western Mountain Lodge at Banner Elk. Our Room was great . Very Clean and the housekeeping staff was wonderful. Front Desk could not have been nicer.

"Best place to stay in Banner Elk"

4
27/10/2017

Banner Elk is a very small town. The draw for us is that our daughter is a student at Lees-McRae College there. Best Western Mountain Lodge is one of the few places to stay and we have been very pleased. The rooms are clean, comfortable, and well-appointed with microwaves and refrigerators.Staff has always been lovely and more than welcoming. Disappointed when we can't get a room there.

"Woolly Worm Weekend"

4
26/10/2017

Our family booked a room for the woolly worm festival. The room was small with 2 double beds, but was cozy . The front desk staff were very welcoming upon our arrival. In fact the entire staff including house keeping were very friendly. There's a fitness room on the property as well as a pool and outside bar for the warmer months. We enjoyed the fresh hot popcorn located behind the front lobby. The hot bar buffet for breakfast was very tasty and the breakfast crew were attentive. Very enjoyable stay.

"Good basic lodging"

4
25/10/2017

I stayed in a King room. It was clean, with a sofa which is nice as it gives another place to sit other than the bed. The rooms are "outies" if that makes a difference to you. Lobby has leather sofas for sitting, coffee and a popcorn maker. Tea bags and hot water in the coffee area would be a nice addition. Breakfast basic but well done. Microwave and frig in the room. Pool area looked nice but was closed (late fall). For the money, it was fine.

"Lovely Fall Colors/Appalachian Parent Weekend"

5
23/10/2017

The hotel was very well kept inside and out! Neat and tidy, clean and well supplied. All staff was very professional in conduct and appearance as well as skilled! Very nice overnight stay! We found our room easily after an efficient check in.

"Great location to visit the High Country of NC"

4
23/10/2017

We had a pleasant stay at this property. We were up to visit family and take in the fall colors, so we didn't spend much time at the hotel. Be sure to find out the bed size if you get a double. The "full/queen" are rather small. Breakfast was nice and the staff was friendly. The room was clean and well maintained.

"Disappointed again"

1
21/10/2017

This is the second time I have come to this Best Western. On both occasions, I requested a room with a king size bed. On both occasions, after making the reservation months in advance we were told they didn't have a king room and we would have to settle for two DOUBLE beds. It wouldn't be so bad but on both occasions the beds were old and uncomfortable. The pillows were flat and just overall disappointing. We will be finding somewhere else that is more modern and has more amenities like beds you that are the size you request and comfortable.

"Worst stay ever...stay away!!! I expected more from a Best Western"

1
18/10/2017

Beds were old, saggy, squeaky and had no support. Pillows were absolutely flat. Shower had no pressure and the temperature fluctuated. The electrical outlets did not work as we could not charge any of our devices. The door threshold was missing; I had to ask the front desk to have maintenance add one. We had a broken table in the room. The 5 inches of dust on the light fixtures really set the mood. Sub par accommodations all around. I have stayed at Best Westerns before but this was absolutely the worst. Their customer service is lacking people skills...absolutely atrocious. Stay away!

"Very pleasant and enjoyable stay"

4
18/10/2017

Great value and staff very helpful during our 4 night 5 day stay. It is most convenient location for Grandfather, Sugar, and Beech Mountains and not too far from Boone. Local restaurants were near and very good variety.

"Mountain trip 2017"

3
16/10/2017

Hotel could use some upgrades. Dripping hot water faucet in tub along with a constant unpleasant smell in bathroom. Staff not overly concerned at checkout. Breakfast was very good and good variety. Best part of our stay was Mary in the dining room every morning. Friendly, helpful and polite.

"Banner Elk"

5
16/10/2017

Very friendly check in, motel very nice and comfortable outdoor area very useable, shade tree to read under. did Not like added mattress on bed too soft.forget it I do not work there you ask for my opinion then want me to keep writing, should I now make up stuff to get enough words for you?

"Expected more"

2
16/10/2017

Room let in outside noise and noise from next-door neighbors and upstairs neighbors. Door between rooms (!) did not close completely on our side; fortunately, our neighbor's door did. "Coffee-maker" did not work and was a one cup machine (not a k-cup). Water inside was oily looking. Mattress cover was supposed to give extra cushion but was lumpy and did not cover the mattress to the edge. I've paid less and had a lot more comfort at a Hampton Inn near a large city. I guess this is what you get for the price in the mountains during leaf color season.

"A Long Hike"

3
10/10/2017

This is an older style property with access to the rooms from the outside. It's two stories and does not have an elevator. They do not have queen size beds and only a limited number of rooms have king size. We did not know the above information until we arrived. I voiced my displeasure with having to carry my bags from the parking lot to our room that faced the courtyard and pool area. The desk clerk offered to have maintenance help with our bags. While we were considering the offer, she made a better one. She upgraded us to a easy to access king suite at no additional charge. Our room was clean. The carpet appeared to be new. A fresh coat of paint would improve the appearance of the room. Breakfast was served in a large room with adequate tables and booths to handle the morning rush. Breakfast was the typical assortment of hot and cold items.

"Nice BW property"

4
06/10/2017

This Best Western is clean, comfortable and with helpful staff. The complementary breakfast is better than other BW properties I have stayed at as well. It is convenient to Banner Elk restaurants as well.

"DON'T RECOMMEND THIS HOTEL"

3
05/10/2017

We were very displeased with our recent stay. Breakfast was excellent, but other than that, nothing to write home about. Overpriced for what you get. Shower was terrible. Heating unit was very loud and the Internet was spotty.

"A Good Find After a Long day"

4
04/10/2017

A nice place to stay with a decent rate after traveling through the mountains on a motorcycle all day, especially since it is the only motel in a small city and we had no reservations. We had been enjoying our ride in this beautiful area so much we decided to push on toward the Blue Ridge Parkway without realizing there would not be many accommodations once we got there. And when it gets dark in the mountains, it is very dark. We were very happy to see this Best Western and were greeted by a very nice, helpful clerk who gave us a discount but did not tell us about the extra taxes we were not expecting. All in all, it was a very good experience.

"Perfect Mountain Getaway"

5
03/10/2017

This is a beautiful hotel in the middle of the western North Carolina mountains. The stone fireplace in the lobby area is so pretty, and the rooms were spacious and very clean. This Best Western is pet-friendly, too! It would have been nice to have the washer/dryer working, but that's just an extra that I easily did without. The towels and sheets were wonderful, and the room itself was spotless. This is a great hotel!

"Trip"

4
01/10/2017

Very pleasant stay, staff friendly & accommodating. Lovely rooms for special occasions. Ambiance of the Scottish Highlands. Would definitely return. Very quaint area, lots to see and do especially for the outdoors person. Hotel surroundings are scenic, everyone friendly.

"Pool was amazing!!!!!!!! Staff was Great!!!!!!"

4
18/09/2017

We pulled in on motorcycles on a crisp fall afternoon. Went out to test the pool water - it was like a wonderful warm bath. The staff at check in was friendly, the rooms were clean and pretty and the parking for bikes is great.

"Potential to Be Noisy"

4
15/09/2017

This is a large facility, laid out in a square with a large courtyard in between. You walk a good distance from the furthest away rooms to the lobby and most of it is out in the open without protection from the rain. The ice machine is also very far away from the rooms in the back of the facility. I'm glad I like walking!! Our room was nice and clean and had plenty of space. It included a good size refrigerator and microwave and a very large TV that fit the size of the room. The mattress was nice, with a feather bed on top (something you don't find anymore) that made things a little cozier. However, the pillows were lumpy foam that were far from comfortable. I sure wish I had remembered to bring my down pillow this trip!! There was a good size sofa in the room and a great charging station on the nightstand adjacent which had two outlets and two USB ports. I could hear voices from the guests in the room next door as there was a pesky adjoining door that let sounds easily pass through. I know it was just bad luck as the folks in the room adjoining mine may have been a group of friends on a boisterous weekend getaway! They have an old fashioned popcorn machine in the lobby and they make popcorn in it every afternoon. It is nice and clean and ready to go the next morning. This popcorn is in the hallway that leads from the lobby out to the courtyard. Breakfast was nice - they had some of the best OJ I have encountered at a hotel in a long time but the coffee was very weak. I did not find any oatmeal or bananas which I would have enjoyed. I liked the sausage, gravy, eggs (real eggs by the way) and biscuits.

"Hurricane Irma Refuge!"

5
15/09/2017

We live in Florida and we were escaping the hurricane. Best Western Mountain Lodge was so accommodating! They waived the dog fee because of our situation. Breakfast was good and they had a pet walk area. The location view is absolutely beautiful. Thank you Best Western for being so helpful and hospitable. Will stay here again!!

"Hurrican Evacutated"

4
15/09/2017

We were forced to evacuate and had a pet with us. We did not have much notice and were not sure how long we would have to stay. The staff was great and the hotel was very clean, accommodating and pleasant. Great location as well. I would highly recommend this hotel if you are looking for a pet friendly hotel.

"Great Hotel, Staff terrific"

5
14/09/2017

The room was quiet, We brought two dogs which was alright with the hotel. The staff were so friendly and accommodating. No request was too much trouble for them. There was a good place to walk the dogs with a cleanup station. Breakfasts and coffee were very good. Beds Comfortable. Would come back again.

"Best Western...great hotel"

5
11/09/2017

We stayed one night here, but wished we had time to stay longer! Super clean rooms, extra comfy beds, heated pool! We will definitely return here! We were in NC for the Land of Oz autumn festival. The staff at the hotel were friendly and helpful.

"Good place to stay for the money!"

4
11/09/2017

Hotel is very well-maintained. Grounds are very well kept as well. Staff is very nice and helpful. We've stayed here multiple times when working in the area and have no complaints whatsoever. For the price, this is a very good choice for the area.

"Family trip"

5
11/09/2017

The hotel was clean, staff pleasant, room and bed very comfortable, breakfast was more than variety than expected - scrambled eggs, sausage, biscuits & gravy, with other pastry, bread and cereal options. Everything was cooked to perfection and everything had such good flavor! It was a very pleasant experience and I would recommend staying here for your next vacation in this area.

"Great stay! Very accommodating Staff!"

5
10/09/2017

My family and I escaped dealing with Hurricane Irma and came up to Banner Elk. The Best Western in Banner Elk was a great place to stay for us! The staff was very nice throughout our stay and accommodated us in many ways. Breakfast in the morning hit the spot! I would recommend this hotel to anyone and I would stay here again as well!

"Nice"

4
05/09/2017

Beautiful all around view from the hotel, the stay was comfortable and nice, breakfast was nice, check in and check out was fast, helpful staff, room was clean, only the room wifi had a very weak signal.

"Great room for a restful night"

5
28/08/2017

Made reservation in advance came into a clean room with treats for our small dog friendly staff clean and safe. Most likely will stay there again! Would say to dog owners a great place to stay. breakfast was normal for a hotel of this type and included

"Room was so small. Bed very lumpy. Nowhere to sit."

2
28/08/2017

I don't think I've ever seen a room so small. We were in the handicapped room because that and a pet friendly room was all that was available. I'm not sure how a wheelchair would ever get around in this space. The bed was no comfortable. One a brighter note - The hotel was in a good location and front desk ladies were very friendly.

"One night stay at Banner Elk NC"

5
24/08/2017

Perfect spot for our trip. Staff was very helpful with directions and breakfast was great. The restaurant they suggested had outdoor seating with a live country band. Delightful. The surroundings of the hotel can't be beat.

"Eclipse trip."

4
23/08/2017

Very polite staff. I knew I was in the South being called Honey and Darling often. 2nd floor room overlooked the pool and was clean and comfortable. Fridge and microwave in room. Variety of restaurants and ski slopes minutes away. Blue Ridge Parkway and Viaduct also close.

"Lovely Lodge & Great Time"

5
22/08/2017

Best Western Lodge at Banner Elk has is very pretty, swimming pool heated, & great View! Also, plant nursery a close walk with beautiful plants, tress, & local made items. Grocery store & Restaurants close bye just around a sharp curve or two. Nice time & great staff!!

"Superior Service"

5
20/08/2017

The hotel was excellent in ever way. We really enjoyed our stay. The young lady at the front desk was exceptional. Comfortable rooms and great service. Excellent location with great views. We will be back.

"Nice place to rest in Little Switzerland"

4
19/08/2017

We went to the area to tour a working alpaca farm the next day, making no hotel arrangements. This place was an inexpensive and quiet place to rest for the night. The staff was super friendly. I would recommend this hotel to any and all people needing a place to rest.

"It Was a Bed"

2
16/08/2017

Albeit clean enough, the room was small & old. As long as you don't require anything fancy I would stay here again. Bring ear plugs since the walls are paper thin. It's pretty close to Beech Mountain, so that is a plus, and w/ all the ski gear I guess they don't want to damage to their furnishings, but we were very careful. As business professionals we understand the importance of caring for others property.

"Very Good Stay"

4
16/08/2017

Spent a few days here on vacation. Staff very friendly and accommodation good. A decent range of items for breakfast although the coffee did not seem to have been shown any coffee beans when it was made.

"Noisy"

3
15/08/2017

This hotel is a standard looking hotel. Most aspects were fine. But noise coming from either the next door room or people smoking outside kept me up until 2AM on Saturday night. I was here for business so needed my sleep. I did call about the problem and it still went on for an additional 2 hours after I called.

"Great Experience!"

5
15/08/2017

This hotel was topnotch from the check-in process until leaving the facility. The rooms were clean, comfortable, and quiet. It felt like home and I highly recommend them to others. The breakfast was an added bonus and I appreciate the overall experience.

"Always a pleasure"

4
14/08/2017

We always stay at this hotel when we visit our daughter who goes to Lees McRae. Staff very friendly. Only thing that could have been better were queens instead of double beds ( but we still fit fine) and breakfast was average. But the lady in dining hall was very nice and kept it very clean. This is the only place I stay when I visit Banner Elk.

"Would stay again"

4
10/08/2017

Nice place for the money. Nice area. Pretty drive. Pet friendly. Heated outdoor pool was a plus with those cool mountain breezes, even in August. Could use a deep clean and a little updating, and the breakfast could be a little fresher and tastier.

"find another hotel"

1
10/08/2017

this hotel was very disappointing. the rooms were outside entry. room was dirty and smelled. matresses need to be replaced. pancakes and coffee at breakfast were cold. would never recommend this hotel.

"Stay here!"

5
09/08/2017

My family stayed here a few days ago. I highly recommend this hotel. It is an older property with a 1960's-1970's design, with the pool in the center and doors opening to the outside. With that said, the hotel is extremely well-maintained. The breakfast was freshly prepared and better than what we find in most chain hotels of this size. The staff was very helpful to us and met all of our needs. Banner Elk is a quiet hideaway in the mountains. The Best Western Mountain Lodge is a great place to stay when there.

"Not all Best Westerns are created equal"

5
07/08/2017

Wonderful! Affordable, amazing view, really cute lobby and pleasant breakfast. I will be back. Down town Banner Elk was a sight you can't miss. Hotel staff were very friendly and gave you a list of all the local restaurants with phone numbers and times.

"Relaxing Mountain Lodge"

5
06/08/2017

Friendly staff, clean hotel, updated. Nice swimming pool. Everything worked well. The best is the bed with the pillow top mattresses...we felt like we were sleeping on a cloud. I would recommend this hotel to anyone needing a clean and comfortable room. All rooms have a hairdryer, ironing essentials, coffee pot, soap/shampoo/lotion pump in both vanity area and bathtub. Has large screen TV, microwave and refrigerator (no freezer). Nice room and view of courtyard/pool.

"Would stay here again..."

4
01/08/2017

Very comfortable and clean rooms. Helpful staff. Breakfast average like most motels that offer breakfast. Good location for touring the area. Nice motel but gave it an average for value because of the price of the rooms, especially on weekends.

"Comfortable and Clean"

5
30/07/2017

We were visiting Lees-McRae college on Saturday and decided to go up the night before. The staff was friendly, the room was clean and comfortable and we enjoyed our hot breakfast on Saturday morning. Would stay here again.

"Great mountain trip"

5
24/07/2017

We had wonderful service, nice clean room,and a good but ordinary hotel breakfast. A very nice pool area. A good hotel quality for the price.! We were very close to many other restaurants and convenient to town.

"Average"

3
24/07/2017

This is an average hotel. Sleeping was average, Food was average. Pool is the best part. It was big, clean and a great temperature. Kids loved it. The full size beds are small and the frig was not working. Lighting was low in the room but overall it did the job for the one night we stayed.

"Business"

5
21/07/2017

Always enjoy staying there. They are like family at this location . The rooms are very clean and the bed are very comfortable. The fbreakfast is very good and the breakfast service is exceptionally the best ever

"Not likely to stay again"

2
17/07/2017

After a long day we checked in to find out this is a MOTEL and not a hotel. With that in mind, I felt the price of the room was way to high for what it turned out to be. The room appeared clean but the lighting was VERY dark. There was a party going on at the pool (just below our room) which prevented anyone else from using the pool area. Relaxing was impossible because of the noise (at least until the party ended at 8:30pm). The bed was a whole other issue. There was some sort of padding on the bed, that didn't really fit the mattress, which caused you to feel like you were rolling off of the bed unless you were right in the middle of it. There were plenty of pillows available although they felt like chunks of foam and were very uncomfortable. The bathroom area was also dark. The shower pressure was hard enough to peel off our skin but kept running hot and cold. The only decent thing about this place was breakfast. Mary was very personable and extremely helpful.

"rating on the hotel"

5
15/07/2017

We stay here every year in June we come for a family reunion. We have always had a great experience. The staff are very friendly and if you need something they go out of their way to help you. the morning breakfast has SO Much to choose from. The also have maps that shows where and what is in the area to see and do and eat.

"Banner Elk"

5
15/07/2017

This was a very friendly place to stay. Very comfortable. Good location for many activities. Good restaurants near by. Nice pool . Breakfast was very good. The staff were very friendly and helpful We would stay again.

"Great stay - fair price."

5
15/07/2017

we had a great stay. The staff were all friendly and competent. Room's were clean and well kept. Kids really enjoyed the heated pool. Breakfast was good and Ms. Mary was so nice at breakfast that she made our day better!

"Not nice rooms"

2
13/07/2017

Rooms aweful, beds terrible, AC leaks, shower no pressure w/ alternating hot/ cold. We left after 3 nights(booked for 7). Hotel staff nice but all rooms the same so nothing they can do. The lodge part is beautiful, typical for NC.. but that's not where you relax

"Our son's wedding weekend"

4
13/07/2017

We had several family & friends stay several nights. Everyone was very pleased with the hotel. The breakfast area was good size and the food was decent. Looked as thought they were in the midst of remodeling when we stayed there. The area seemed safe and secure.

"Nice"

4
12/07/2017

The breakfast buffet was the normal kind, but the lady in charge of it was super nice. Room was ok, but we came back one time to find our lights off and the TV on. We always leave a light on so we can see when we return, so this was very odd.

"Family Travel"

3
11/07/2017

The Hotel was clean. The bed was very hard. They put a mattress pad on top but it really didn't help it had a lot of humps in the pad. The room itself was very clean but the decor was very old. I had a non smoking room but it had a smell of cigarettes or maybe it was just an old room smell. The staff was excellent, I think if they would do some remodeling in the guest room it would be a fantastic place to stay.

"How to make your visit 5 stars..."

5
11/07/2017

Excellent staff, very clean rooms, speedy internet, and an OK breakfast. 1. Ask for rooms in the 140's or 240's in the back. Its away from the street and pool facility and has a nice view of the hills. 2. Bring your laptop - fastest internet I've experienced traveling. I was pulling 40 meg - able to stream movies and subscription sports networks no problem. The TV channel line up at the hotel is limited (given its remote nature). 3. Bring an extra blanket - the bedding (while super clean and fresh) is quite thin and not enough to hold body heat in on those chilly mountain nights. This BW also provides a plethora of pillow options. Enjoy!

"Love staying here when in Banner Elk"

5
05/07/2017

This is the best place for us to stay when we come to visit our daughter, a student at Lees-McRae College. Clean, comfortable, and convenient. Was initially startled by the soap/shampoo dispensers, but realize the economy. Like having refrigerators, microwaves, and coffee makers in room. The breakfast is better than most at similar venues. Staff was friendly and accommodating. Not fancy, but I would highly recommend it.

"Popcorn and car washes!!!"

4
04/07/2017

I loved that they had a popcorn machine for free popcorn and a car washing station. These are amenities that you don't often find. Staff was super friendly, room was clean, nice pool. Downside: no hot tub and a strip type motel. Anyone could come right up to your door. We had no problems but I feel safer in a place where you have to go through a lobby.

"anniversary"

5
04/07/2017

Anniversary get away trip. Great room for people travelling with pets. Great service during check in. Breakfast was fantastic. Would recommend to family and friends. Very clean room. Bed was very comfortable.

"Beware of chain smokers"

2
03/07/2017

This hotel would have received a high rating if it was not for the chain smokers that we had to deal with. There were smokers hanging out on the balcony and leaving cigarette ash on the stone columns. The smoke was getting into our room. We took our kids to swim in the pool and had to deal with smokers the entire hour my kids were swimming. This was very frustrating for us since we did not want to inhale second-hand smoke. On a positive note the pool was at a wonderful temperature. We all enjoyed the free popcorn! The breakfast was delicious with fresh eggs. It would be nice to see some more fruit and have low sugar options for cereal and yogurt. If we could be assured that we would not have to deal with smokers then we would definitely come back.

"review of Best Wester Lodge, Banner Elk, NC"

4
03/07/2017

A very nice motel, always enjoy our stay there All the staff work with the guests to provide first class service to their guests.. Cost on the weekend is a little pricey, though. So it is during the height of tourist season.

"A good place to stay"

3
27/06/2017

We stayed here because of all the four star reviews. This is a nice motel,but it's 3 stars instead of 4. Room was clean. Property has a lot of extras. The breakfast is the best of any motel on our 4 day trip. This motel was quiet in the rooms. Staff was friendly. I would stay here again.

"Mountain Stay"

5
24/06/2017

Great place to stay. The staff was wonderful. Good location in the mountains. The breakfast was good and the service was excellent. The room was clean and the housekeeping staff was helpful. The grounds were well kept.

"A decent place to spend the night"

3
24/06/2017

Overall, this was an average experience in an average hotel. There are updates that need to happen in terms of aesthetics, but considering the limiting nature of the location, it was fine. If you're on a budget and seek a chain, this will work.

"Beautiful location, wonderful service and super clean and comfy!"

5
23/06/2017

This was the best hotel experience my husband and I have ever had. I always have to bring a container of Clorox wipes to wipe down remote controls, floors and sinks etc. but not in this room, it was spotless! They even had sterilized remotes in a bag so I didn't have to clean them! The bed was the most comfortable bed I have ever slept in at a hotel and I loved the shower massage. The staff was super friendly, I could go on really because there were so many things we loved. My husband and I will be staying at the Best Western in Banner Elk from now on. This was our first experience at a Best Western, too, so we are sold! Thank you so much for the wonderful stay!

"The VERY best place to stay while visiting NW North Carolina"

4
22/06/2017

A group of 5 of us met at the Banner Elk Best Western (2 from Miami, FL, 2 from Harrisburg, PA and one from Little Rock, AR) to photograph the Rhododendron bloom and mountain sun rises and sunsets for a week's period. We could not have found a better or more economical place to stay. Service was great, the rooms were clean, and the internet reasonably fast. The breakfast was standard fare: grits, sausage gravy, biscuits (really nice tasty fluffy Southerner style) scrambled eggs, various fruits, breads, and juices along with hot coffee. The only compliant were the beds. They all had a feather futon placed over the mattress -- I suspect because the mattress was a bit firm. BUT, the futon was worse. It bunched up and was very lumpy. I had to have them remove mine. Then I slept okay.

"Spring Vacation"

5
22/06/2017

Nice little town in the high country. Good hot breakfast at hotel. Clean rooms. Friendly staff. Could view Grandfather Mountain from hotel. We enjoyed our stay and we would go again. Hotel is near Grandfather Mountain and other little shops.

"excellent resort"

5
20/06/2017

Me and my wife stayed here for four days, Breakfast host was one of a kind, made you feel right at home. Breakfast host Mary was one of a kind. Made you feel very welcome and like being at home. Easy access to Blue ridge Mountains. Great place to visit.

"Great location"

4
19/06/2017

Great location for us while visiting Grandfathers Mountain. Pool was amazing. Very clean. Breakfast was good. Coffee was even better. Coffee available around the clock. Could not ask for better service from the staff

"Older property BUT AWESOME!!!!"

5
19/06/2017

I was there on a Monday, check in was EZ and pleasant. Outside room doors are a plus for me when I travel. I booked a suite and was so impressed by the room....the jacuzzi was a welcomed site after a long day!!! Room was VERY well appointed and lived up to the "Mountain Lodge" decor. Not your usual motel room, for sure!!! Loved it... Now, the bed....got the best nights sleep in a long time. So comfortable that I had to go home and get the same mattress pad for mine. Looked like you'd roll off, but you don't. Breakfast the next morning was very good. Something for all tastes and appetites.

"Satisfied"

4
08/06/2017

Satisfied with my total experience except for the single girl at the front desk that was uninviting and had no interest in customer relations. Every other staff member I encountered during my stay was amazingly kind and helpful.

"mountain retreat with your pet"

5
05/06/2017

great place to stay with your pet for a mountain retreat. Large grassy area to walk dogs and they provide plastic bags and a trash can in the walking area so it is very clean. Rooms have wood laminent floors incase there is an accident that are very easy to keep clean unlike some pet friendly hotels I have stayed in that actually had carpet on floors,YUCK! Not the Ritz Carlton but friendly staff, good free breakfast, nice rooms and easy to get to attractions in the area.

"Great Stay"

5
03/06/2017

The staff was Wonderful. I would stay there again. The only problem is I thought we were getting queen size beds to sleep on. And it was twins. Still was not a major problem. The area is beautiful. We didn't use the pool because it was still a bit cold for us.

"My stay"

5
03/06/2017

I would and will stay at this B/W again. This Inn was one of the nicest I have stayed in.. The breakfast was like a restaurant, only self serve. The room was clean and comfortable, The B/W was easy to get to with restaurant close by

"Relaxing time"

5
02/06/2017

I would recommend this Best Western to anyone who enjoys a friendly, comfortable atmosphere. The beds were amazingly comfortable and the cleanliness was spotless. Coming from a retired GM from Best Western who checks everything. This one gets an A+

"Pleasant Stay with Excellent Friendly Service"

4
27/05/2017

We stayed there for a weekend wedding. We opted for this place rather than a non-chain hotel close to the wedding venue because the mountain roads in this area can be challenging, if not treacherous and this place, although not close to the venue, was near restaurants and stores.. We usually stay at one of three other chains, but we did like this. The front desk check in was friendly and welcoming; breakfast was more than adequate; and the ground floor layout was convenient for those of us with mobility difficulties. The television worked and beds were comfortable. We recommend the place and would stay again if we are ever up this way.

"Warning ...dont leave anything behind you will never see it again"

1
27/05/2017

Staff not honest, left I phone charger and lead behind plugged into wall behind night stand , however upon ringing and asking to have them forwarded to me , I was informed that someone would check with house keeping and then ring me back ....No one rang me back and upon calling the hotel again informed that nothing was there..!

bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
Dear Guest, We are very sorry to hear that you have not been able to locate your cell phone charger and also that you did not immediately receive a call back from us regarding your lost item. We did search our lost and find items and we also searched the room you checked out of and we did not find the charger. I spoke with your wife and explained to her that cell phone chargers are one of the most frequent left behind items in our hotel and we have several of those in our lost and found storage. She gave me a description of the charger and we did have several that have been there for longer than 90 days so we have shipped one to you by FedEx at no charge. We take great pride in our customer service and we never want our guests leaving here having had a poor experience, so please accept our apologies. We do hope that you will give us another opportunity to provide you with a superior experience in the future. Warm Regards, Shannon Maness, GM

"Not Impressed"

2
26/05/2017

We stayed here for one night and we were not impressed. The reasons are, The beds are extremely uncomfortable feather-top mattresses that can give you a stiff back, the feather lump in the middle of the bed made us worried about rolling off all night, The two double bed rooms do not have queen size mattresses making the beds very cramped, the toilet flusher fell off the toilet,and the breakfast did not have much regarding healthy options and was just ok at best. Well,at least the room was clean,the staff was nice, and the internet was fast. But for the reasons above, I would recommend looking for a place to stay elsewhere.

"Pleasantly Surprised"

4
24/05/2017

Best Western has not historically been my favorite. We came through Banner Elk late one evening and needed a place to stay. The young woman at the front desk was very kind and personable. She directed us to great little restaurant that was close by. The bed was comfortable and the room was very clean. We are planning another trip to the area in early summer and I would be happy to stay there again during our trip.

"Spring Ride"

5
23/05/2017

The Hotel was very nice. Clean and convenient to restaurants, shopping and great roads to ride. We were with 2 other couples. The staff could not have been more accommodating. They would go out of their way to make you feel welcome and to make sure all of your needs were met

"Good Night's Sleep"

3
22/05/2017

Just a good hotel that provided me with a clean room and a good night's sleep. I really liked the location, it was easy to find and convenient for the spots I wanted to visit in Banner Elk. The staff was friendly and welcoming.

"Great customer service"

4
22/05/2017

Came down for the Beech Mountain metric ride. Room was ready when we got there. Best part was they allowed a really late check out so we could grab a shower after the ride so we could get on the road. Rooms were OK, a little dated but perfect for what we needed. They opened breakfast a little early for the riders so we could get a quick bite before riding. Everyone was super nice and friendly. Beautiful scenery and really close to nice restaurants. Would stay here again!

"Great Graduation Stay"

5
13/05/2017

Love staying here whenever we are in the Banner Elk area. The hotel is pet friendly and we always travel with our furbabies. Facilities are clean, breakfast is hot and tasty. We were able to obtain late checkout due to graduation ceremony at Lees-McRae college which was a tremendous help.

"GREAT PLACE to stay SUPER VALUE"

5
12/05/2017

We were a car Club with 30 members. The staff accomodated us and provided special service. it was exceptional. Best Value in Banner Elk and certaqinly someplace wwe will return too! One cannot go wrong scheduleing a visit and stay at this hotel. Staff was very Gracious and thoughtful.

"Beds are awful."

3
09/05/2017

Beds should have been replaced years ago. Staff placed a pad in center of bed, it was not even as wide as the mattress to compensate for the dips in the mattress. In my room and my companions rooms also!

"Lumpy bed "

3
08/05/2017

First, the staff is very attentive and amiable. Lobby fireplace was a warm welcome in the spring chill. The beds appeared to be very lumpy. Upon inspection we discovered a lumpy mattress topper, not a comforter. The covers were quite thin. I requested an extra blanket which was very necessary. The next morning awoke with swollen, itchy eyes feeling like allergies had kicked in. Then discovered the bed topper was down to which I am allergic. I mentioned at checkout nothing I read described the topper as down She said it was on the Web site. It's not. I then asked what recourse I had if I had been aware. They would remove it. Really not sufficient for a sensitive person. Fresh eggs at breakfast but lousy coffee. Clean. Good towels. Refrigerator didn't work, lighting very poor, broken bulb in one lamp. Oh well on allergy medication, will not visit again.

"Picking up the college student"

4
08/05/2017

The proximity to the college is the main reason for staying here, the hosts are the next. Everyone who works here is wonderful and helpful. The breakfast is a little questionable, but you can't beat free. The coffee station is nice and popcorn during the day an added bonus. I have not been when the tiki bar is open, I would like to be there when it is.

"Priced Right"

4
03/05/2017

Attentive staff. Adequate rooms. Nice breakfast room in a restaurant. Convenient location to Banner Elk. No Uber / No taxis Bathroom dispensers for soap/shampoo/conditioner are accessible to anybody. That should be changed

"Off the Blue Ridge PKWY"

5
02/05/2017

We were traveling the Blue Ridge Parkway and as night was falling we decided to leave the parkway and find a place to eat and sleep. We first found the Pedalin' Pig BBQ, stopped there and had a delicious bite to eat, and then looked up hotels on our phone. Found the Best Western and headed over. This was a bit off the parkway but not too far. Worth the few extra miles to stay. Our stay was excellent, we loved that our room had a couch and we were able to sit back and relax and watch a little TV, before heading to bed. The room was super clean and comfortable. The free breakfast was good, but unfortunately I did not catch her name but there was a super friendly and upbeat woman who worked there that I would love to praise for her customer service. Would definitely stay again when we are in the area next time.

bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
Thanks so much for your recent stay with us and for the great review! We are so happy to hear that you enjoyed your trip and we look forward to seeing you during your next visit. I will share your kind words with Mary, who operates the Breakfast Bar. She is such a pleasure to work with. She takes great pride in her job and she loves talking with our guests. Thanks again and see you soon! Warm Regards, Shannon Maness

"A plus"

5
22/04/2017

Very friendly staff from check in to check out. Clean facility. Wonderful breakfast. Staff was eager to talk about area attractions even looking up directions and delivering them to our room. Highly recommend best western if you are in the Banner Elk area.

bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
Thank you so much for your recent stay with us and for the great review. We are happy you enjoyed your stay and we look forward to seeing you again in the future. Warm Regards, Shannon Maness, GM

"NIce Spring getaway"

5
15/04/2017

Staff was very helpful and attentive. Room was clean and well kept, but a little on the darkside. Good water pressure and plenty of hot water. Breakfast had a good variety. The location is great. Only a few miles from many attractions.

bwbannerelk, Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
Dear Marc S, Thank you so much for staying with us recently. We appreciate the kind words and look forward to seeing you again in the future. Warm Regards, Shannon Maness, GM

"Very Clean and Comforable!!!"

5
12/04/2017

I have now stayed here twice in two years. Both times the rooms were extremely clean and the feather beds comfortable. The front desk is always friendly and ready to answer all questions. They even have free popcorn in the evening. My only complaint would be the free continental breakfast is not very good, but I have never found one I like so it must not be my thing. However, with the money you save on the room you can buy a yummy breakfast down the road!

bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review
Dear Judith, Thank you so much for taking the time to write a review about your recent stay with us and thanks for coming back. We're happy that you enjoyed your stay but sorry to hear that you did not enjoy our hot breakfast buffet. That is usually one of our guests favorite amenities. I would love to hear your feedback and suggestions. Please give me a call at your convenience at (828) 898-4571. Thanks again and we look forward to seeing you again soon! Warm Regards, Shannon Maness

"Service puts the Best in Best Western"

5
08/04/2017

I don't usually sleep well in motels and I have had some bad experiences with the Best Western brand elsewhere, so I wasn't quite sure what to expect in Banner Elk. My wife helped to pick it, and you know the saying happy wife, happy life. Anyway, we pulled up to the lobby to see dumpsters on one side and yellow barrier tape blocking half the spaces on the other side. Turns out they are remodeling the banquet/ meeting rooms but that didn't affect our stay at all. Found fantastic rate online and desk clerk was friendly and helpful. Due to some unforeseen events we had to extend our stay in the highlands by a day and we were able to just add one more night to the same room with no problem. Took advantage of the free papers, coffee, popcorn, and computer. Rooms and bathrooms were clean, quiet, and comfortable and we slept well. There is nothing I hate more than waking up in a motel bed more tired than when I got in it. That was not a problem here. The hot breakfast buffet alone saved us money and got each day off to a good start. Even if you only go just for yogurt and coffee, it is worth it to be greeted and fussed over by Mary. She enjoys her job and her guests and has a great sense of humor. We were out until after dark because there is so much to do in the area. Beds were made up each day and waiting for us when we got back. The only issue I had was that the weather channel and two or thee others kept going out on the tv for some reason which was annoying when we were trying to monitor the forecasts to plan daily activities. Will definitely stay here again.

bwbannerelk, General Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Paul S, Thank you for staying with us and for taking the time to write a review. We are so glad that you enjoyed your stay and had a restful night's sleep on our feather topped mattresses. You will be happy to hear that the renovations in our lobby are complete and our television provider has corrected the TV issues you experienced. We appreciate you bringing this to our attention. Thanks again and we look forward to seeing you during your next visit to Banner Elk. Warm Regards, Shannon Maness, GM

"Great hotel in a cool little town"

5
07/04/2017

Nice rooms, cozy lobby, hot breakfast. What more could you want? I wish I could have spent more time in the lobby by the fire. I was there for a hiking weekend and there was not much time to relax. This hotel does great for accommodating large groups. Thanks

bwbannerelk, General Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Leslie B, Thanks so much for your recent stay with us and for taking the time to write a review. We are very happy to hear that you enjoyed your stay with us and we look forward to seeing you again next time. Warm Regards, Shannon Maness

"Excellent"

5
28/11/2016

The staff is very professional. Rooms are clean and neat. The beds are one if the best I have ever slept in. Very comfortable! Location is great if you are snow skiing or visiting Hebron Colony Ministries.

"Pleasantly surprised"

5
24/11/2016

The staff was very friendly and helpful. The facilities were clean. I don't like hotels with outside doors but this one was an exception as it felt safe and secure. The girl that checked us in walked us to our room to ensure we were satisfied because of our concern that it was pet friendly (I have allergies). The breakfast is a full buffet with lots of choices and the food was great. The lady working the breakfast was also helpful and friendly. We were pleasantly surprised by the whole experience. We will definitely stay there again.

"Clean Rooms and Friendly Staff"

3
23/11/2016

The hotel was clean and the staff were all very friendly and breakfast was good. The beds could have been a little more comfortable; the mattress pad was uncomfortable and awkward. I was however, a little set back that they were clear that pets are not allowed. I was warned about the pet policy upon check-in, and I had to sign on a form that I was not traveling with a pet in my car or in my room. To my surprise, not once but twice, there were two very large dogs accompanying guests in the lobby of the hotel; one animal went into the food area. I'm not sure what that was all about given that I was given such a hard time upon checking in; I had no animals with me.

"Mountain Lodge Rustic"

4
18/11/2016

This is an older hotel, but nice for a rustic mountain lodge environment. The staff are very helpful and friendly. We enjoyed free cups of coffee in front of the beautiful fireplace in the lobby. Very welcoming atmosphere to the area. The double beds were a bit small for us, but mattresses very comfortable.

"I Will Return"

5
18/11/2016

I loved staying here and I hated to leave. We wanted to stay in Boone, but everything was booked. I'm glad we ended up here though. We had a very comfortable and relaxing stay. Breakfast was fantastic. I hope to return again and see more of this area.

"Late Fall in the mountains"

4
15/11/2016

Spent last weekend at Banner Elk, Grandfather Mountain and Linville Falls. BW was convenient place for wife and I, daughter, son-in-law and 2 grandchildren to stay. Overall, a decent place. Beds a little soft and could probably use new mattresses, if you like harder beds like I do. Only real complaint was that the door to the outside needed weatherstripping cause the cold air drafts were making the room cold and the heater needed to run. A little better insulation would do the trick. The full breakfast was wonderful and really good with lots of options.

"Nice Best Western, Great Location & Staff"

5
12/11/2016

I've had pretty good luck with the Best Western brand over the last year of my business travels, and so was happy that this location is even a step up from our normal stays. Staff was terrific and took extra time to get me a $25 discount (from a BW promotion). The lobby is lovely with a fireplace and comfy sofas, and the breakfast was a step up (they said it's done by the restaurant next door). One minor thing is the coffee wasn't as good as it could have been. Seemed like Maxwell House, etc if you like that, you won't mind. At least it was fresh and plentiful. They don't seem to have in-lobby coffee on tap as many BW or Hampton's do, but do have the little in-room setup. Our room was a bit larger than many we stay in, which allowed us to put my youngest son on an air bed on the floor. One note is that this is more of a motel format property (2 floors) and I imagine all the rooms ringing the pool could be a bit loud/less private in the summer facing the pool. The location is near to our destination (Grandfather Mountain) and also some really terrific food choices with Boone/App State nearby. This is an excellent choice of a BW to save a bit vs our usual Hampton Inn (and very competitive with our AIrBnB options in the area). We'll happily stay here again on our next trip to the mountains.

"Nice place. Okay breakfast"

4
08/11/2016

Very accommodating staff. Beds were comfortable. Pretty location. Close to both Ski Beech and Sugar Mountain. The entrance to Grandfather Mountain is about 20 minutes away. There's a good brewery just around the corner just outside downtown Banner Elk. Very good Mexican restaurant called Puerto Nuevo about a quarter mile down the road.

"Nice Surprise!"

3
07/11/2016

I have stayed at this hotel several years ago. I was surprised went I walked into my room and realized it was nicely updated with a very nice bed. Some kind of feather top which was very comfortable. My check in was very fast. The WiFi was good. The breakfast is the second best I have ever had at any hotel I have stayed at while traveling on business. The lady working the breakfast are was very attentive. I will stay there again when in the area.

"Provided what we needed"

3
05/11/2016

This hotel did what we needed it to do - provide a place to sleep, breakfast, pool for the kids. It was a little disappointing for the cost. We expected more. The room was ok, a little crowded and dated. The breakfast had enough choices to make everyone happy. The pool was a little cloudy but it is heated. The staff was very helpful and friendly.

"Great Location"

5
04/11/2016

I love staying at this property because it is off the main strip The staff is very friendly and the price is reasonable.. The location offers everything you need from wineries, breweries and restaurants.

"Pleasant Surprise"

4
04/11/2016

Given that there weren't many options available when we booked a room, was not setting high hopes on this hotel. The staff behind the front desk were cheerful and the lobby has a nice warm feeling. While our room was a little tricky to get to it was very clean and well furnished. The new feather-top on the bed was super comfortable. The shower was a bit difficult (maybe broken?) and didn't like to be messed with, but the water was hot and refreshing. Not the quietest hotel we stayed at this week, but no noises loud enough to keep from sleeping. Would definitely recommend to anyone staying/visiting the area.

"Great choice!"

5
02/11/2016

The front desk was welcoming and the lobby cozy. The room was updated and ok. I never have seen a Best Western completely booked, but I assume that this was rate driven. We will definitely come back next fall.

"Fall Weekend Trip"

3
02/11/2016

Adequate, clean and safe hotel. Very nice hot breakfast provided each morning. Centrally located near Grandfather Mountain, Boone, Valle Crucis and the Blue Ridge Parkway. Hotel has an outdoor pool and great seating area in the lobby where you can warm up by the fireplace. Friendly and helpful staff.

"Strangest bedding I have ever seen!!"

3
01/11/2016

We checked in here after a long ride that started in Florida early that morning. The lady at the front desk was pleasant and checked us in pretty quickly. We went to our room and as soon as we walked in we both just stopped and stared. The bed looked so lumpy, it looked there was stuff under the comforter. So we looked closer and pulled the comforter back and it looked like there were all pillows under the sheets! It appeared that they put pillows on top of the bed under the sheets to try and make the bed more comfy, but the bed felt like mush! We went back to the front desk and told the girl what we saw. She said it was a new bed with a pillow topper! It was the strangest thing I have ever seen! It certainly did not look like any pillow topper that I have ever seen! The girl said that most of the rooms had that type of bedding. I wish I had taken a picture of it, because describing it doesn't do it justice. She gave us another room and as we walked back to our new room, we looked in the windows of the open rooms and all the beds looked the same! The new room had the same kind of bed, so we just stayed it in. The bed was not as bad as it looked, it was ok to sleep in, not good, but ok. Other than that the room was nice. The hotel itself is in a little town, surrounded by beautiful mountains. So the views were very pretty.

"Beautiful Mountain Get-A-Way"

5
01/11/2016

This was a great fall visit to see the leaves with a beautiful view, very clean, friendly staff, FANTASTIC breakfast for a hotel and the lady in the kitchen was super nice. We've already recommended this Best Western to friends & family. It's also located near a couple of ski slopes and is not far from Grand Father Mt. (Must See) and Linville Falls, the Blue Ridge Parkway & Linn Cove Viaduct.

"Great place to stay, but shower early!"

4
30/10/2016

Just stayed here last night. Staff was very friendly! Beds slept great, rooms were very clean, fridge, microwave, coffee maker, etc... available in room. Free catered breakfast was served from 7-10 am. Besides the eggs being a little dry, breakfast was quite impressive! My only complaint was that after breakfast the showers in our rooms were out of hot water. Those in our groups that took showers earlier (before breakfast) we able to enjoy a hot shower. At night the water was fine for us. Good place to stay, just keep that in mind.

"Nice stay"

5
30/10/2016

I'm happy to know about this, as I go to the Banner Elk-Boone-Blowing Rock area several times a year. My room was very clean, attractive and in excellent condition. The pool and picnic area was very pleasant, and it was very quiet back there. The staff was accommodating, friendly and professional. I also had a wonderful hot breakfast, and it was all cooked to perfection. I'll be back.

"Great Value & Great Accomodations"

5
30/10/2016

This was our first stay at a Best Western, we normally stay with another brand but the location of this one was perfect for our travels. We were pleasantly surprised at how wonderful everything was here. The room was perfect, the breakfast was amazing, the coffee was the best we've had and the price was very reasonable. This hotel was a perfect choice and we would definitely stay at Best Western again.

"Wonderful experience!"

5
30/10/2016

My son and I stayed here for 4 nights last week. It is very convenient to the parkway and Grandfather Mountain. It was a throughly great experience, comfortable beds, very clean and everyone we spoke to was so nice. We will definitely be back!!

"Great one night stay"

5
27/10/2016

Entered the lobby with a fire burning in the fireplace. The staff is very nice and accommodating. Soft fluffy pillows on the very comfortable beds. The towels in the bathroom were thick and of good quality. I arrived late to breakfast and Mary, the server, told me not to rush. She said, " the last person eating here should have just as pleasant an experience as the first." Very sweet lady. She made sure I had all I needed; she even offered to make me something if I did not like what was offered! I will definitely stay here if and when I return to Banner Elk.

"Hidden gem"

5
25/10/2016

My husband and I stayed here because it was close to the Blue Ridge Parkway and Grandfather Mountain. The staff was very friendly. The facility was older but had been renovated. The breakfast and attendant made our stay even more enjoyable. The eggs were fresh and they even had grits. Enjoyed it very much.

"very comfortable choice in banner elk"

5
25/10/2016

We enjoyed our 2-night stay at BW Banner Elk. Upon check-in, we entered a very inviting lobby with functioning fireplace, tasteful decorations, and friendly, welcoming staff to greet us. We were given our choice of available rooms and chose 2nd floor (two floors in this hotel). We had a good mountain view from our room, a very comfortable bed and a very clean room. Not long after we settled into our room, we received a call from the desk to make sure everything was as we liked and were told to give them a call if we needed anything during our stay. The TV was large and in good working order. The breakfast attendant was very helpful and friendly the next morning and we enjoyed a tasty warm breakfast with options that included scrambled eggs, sausage, pancakes, grits and gravy, biscuits and good coffee. There are also cereal, toast, muffins/donut, and yogurt and fruit options as well. When we returned to our room after a day of hiking in the mountains, our room was cleaned impeccably and ready for us on our return the next day. We would most certainly stay here when we are in the area again!

"great"

5
24/10/2016

very nice and adorable. Beautiful area!!!!Grandfather mountain has much to do at this location. Friendly people. Very nice towns near by. Very clean! Best westerns never disappoint us. Great restaurants in the area to eat!

"only stay here if you don't mind dogs in breakfast room"

2
22/10/2016

hotel should let you know ahead of time that dogs are allowed in breakfast room where food is being served and eaten. Yuck!! I like dogs but not where food is being prepared and served. Guests should be more considerate of others too.

bwbannerelk, General Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Thank you so much for your recent stay with us and for your review on Trip Advisor. We hope you enjoyed your time here in the beautiful Blue Ridge Mountains and that you were able to take in some of our gorgeous fall foliage. We are a pet friendly lodge offering newly renovated, designated pet friendly rooms. We do not allow pets in our public guest areas including our breakfast bar, fitness center, or our seasonal outdoor heated pool. We do, however, allow service animals in these areas as required by law. Thank you again for your response and we look forward to seeing you again on your next trip to the mountains. Warm Regards, Shannon Maness General Manager

"Great Little Hotel - Great Location"

4
20/10/2016

Chose to stay at this facility based on it's location, price, and reviews. Check in is after 3pm which I wish was sooner but no big deal. I was on the main floor facing the parking lot. The room was very clean, the furniture new and clean, the bed comfortable, the view from the Pool area was nice, the staff was friendly and you could really tell they cleaned this place with a purpose. The only issue I had was that the room door did not seal very well and air came in all around it. Felt very safe at this Hotel and will surely be back to visit again. Very Satisfied.

"Nice Hotel for the Area"

4
20/10/2016

This was a cozy hotel, very clean, and perfect for a few nights stay. The front desk customer service was outstanding, everyone was very friendly and helpful. The breakfast buffet was fair, eggs, grits, pancakes, etc. It is well located to all of the outdoor hikes and state parks around the area. We would definitely stay here again.

"Escaping Matthew"

3
19/10/2016

Nothing special about this place. Rooms were clean and beds comfortable. Could have used a better pillow. Breakfast good but could offer something other that sausage every day. Wasn't crazy about the two large dogs in the room next to us, but people were escaping the recent hurricane, so we gave them a pass. Tiled walkways could be a real hazard in bad weather and were marked so with signs. Not sure who's idea that was. Overall, I would stay there again although I thought it was a little pricey.

"Good overnite at reasonable price"

4
19/10/2016

Friendly professional front desk staff. Room was pretty good and for Fall Foliage time, price was reasonable. Breakfast was above average for a motel.. A little our-of-the-way off the Blue Ridge Pkwy, but would return if opportunity presented itself. Rate it a 3 star.

"Great Staff, Great Place"

5
18/10/2016

My daughters and I came to visit App State and Boone. Not only was this hotel cheaper than any in Boone, it was extremely nice. I recommend it to anyone wanting a great get away weekend. Banner Elk and the surrounding area is very entertaining any time of the year, and you can never run out of stuff to do. We had a great overall stay!!

"Clean, affordable, and convenient stay in the NC mountains"

4
17/10/2016

The Best Western in Banner Elk, NC is a nice place to stay if you don't plan to stay in your room very much. The cost is much more affordable than Boone or Blowing Rock hotels. The rooms are standard hotel style 2 bed rooms with a door that opens to the outside. I am not big on this type of hotel, but I did feel very safe here. The hotel was very clean, quite and the staff is very accommodating. Parking around the hotel is great, You can park near your room for almost all of the rooms. it's only about 20-30 minutes from Boone or Blowing Rock, and only a few minutes to Sugar Mountain and Grandfather Mountain. The only thing I could say negative about this place is they do not have an ice machine or vending machine near the pet rooms on the back of the hotel. This is a pretty big place and it's a long walk for ice or incidentals.

"Great folks!"

5
17/10/2016

The staff here make all the difference. Great location, incredible breakfast each day, good coffee, comfortable beds - but again - nice people make it even more valuable. This is an older hotel and had some construction going on while we were there; however, it was clean, updated, and very close to downtown Banner Elk.

"my birthday trip"

5
16/10/2016

Our stay here was very nice, would stay here again when in the area. The girls at the front desk were were very friendly & helpful. The bedding was very nice & comfy, the room very clean & pleasant. We just want a nice clean room with comfy bed & friendly staff, & that's exactly what we got here.

"Wonderful Hotel"

4
15/10/2016

Very friendly staff and very comfortable pet friendly rooms. Great Continental breakfast. All in all a wonderful value! If you don't want to be looking out of your room at the wall of the outside corrider, be sure to specify that you want an outside or poolside room.

"appreciate the service"

5
12/10/2016

Stayed for only one night (9/15/16), but the front desk was very helpful with directions and suggestions for a restaurant. We had met friends there on our way home from Florida. The room was clean & quiet. Would stay there again if the chance arises.

"It was a fantastic place for a weekend getaway with the dog."

5
11/10/2016

The place was very inviting from the moment I called them to inquire about getting a room. The lady at the front desk was very helpful. When we arrived the lobby had that at home feeling. It looks very rustic giving you the feeling of being in a mountain cabin. The room was very nice and the bed slept great. The breakfast was delicious. Mary was so polite and made sure we had everything we needed.

"place in the Mountains"

5
28/09/2016

I loved the location and cool temperatures. I pool was nice too It was really nice but we were on the second floor and I didn't like the stairs and my back bothered us after 2 nights..Maybe because we are older. Breakfast room is great and food is great.

"Great customer service "

5
27/09/2016

My friend and I decided to stay here after the Bristol football game, due to the huge price difference compared to the hotels in Bristol. We arrived around 3am, I was pleasantly surprised at how nice the workers were at this time of morning. The lady working the front desk, was probably the nicest person you'll ever meet. The location was peaceful and quiet too

"Porsche event"

3
26/09/2016

Nice little place. Been there before with the Porsche club. Staff is very friendly and helpful. Food service is fine as well. Bar could be better stocked......limited spirits on hand. The property is a little dated but most in the area are. It's clean and has a nice sized heated pool.

"Mountain Lodge leisure"

4
24/09/2016

Staff were all excellent and willing to go the extra mile. Room was clean and no problems with functionality. I've stayed here several times in the past. The operators obviously have made an attempt to maintain quality of service. There was a Porsche thing going on when I was there, and it consumed a lot of available parking. Other than that, it was an enjoyable experience for the price and I definitely will book this hotel in the future. Again, staff appear well trained but with a smile and comfort -- not contrived.

"Helpful, Friendly, Staff!"

5
22/09/2016

This is not exactly a 5 star hotel, but it is a VERY NICE hotel with a friendly and helpful staff. My partner and I have stayed at the BW Mountain Lodge a couple times as we looked for places to rent in the Boone area. The staff was helpful at every turn. Very friendly at the front desk and at the free (pretty good!) breakfast. Breakfast was stocked till 10 sharp, so you could even come close to 10 and still eat. Very, very good value in the Summer months, and pet friendly. Can't say enough good things about this little gem in the mountains.

"Wonderful People "

5
20/09/2016

My short stay was outstanding. The front desk let me stay 2 extra hours so my Son could have more pool time without any hesitation. All the staff was wonderful and I would recommend this place to everyone. The popcorn machine was great for a late night movie and coffee was good also.

"Good Value"

3
19/09/2016

We recently stayed one night this past weekend and had a nice stay. The staff was very courteous, and gave us great recommendations for nearby restaurants. We ended up at Stonewalls and loved it. The room was clean, although it was a poor decision to mount the blow dryer to the wall near the bathroom that ended up blocking the light switch. The included breakfast buffet the next morning was much better than we anticipated. We'd definitely stay here again!

"Great"

5
17/09/2016

Great Customer Service in all areas that they offer. Going back soon. Price is extremely reasonable especially during the week. All staff members get out of their way to make your stay totally enjoyable.

"Best Western Banner Elk"

5
14/09/2016

Very nice staff, room was nice, great location. Have stayed here before and will choose this place again in the future. Close to many touring spots and nearby restaurants and activities. Would definitely stay here again and recommend to others.

"Clean, Comfortable, & Friendly "

5
12/09/2016

We stayed here for a night to attend Autumn at Oz. The staff was always very friendly, particularly Lynann at the front desk who provided us with an area map and food recommendations. The check in area was very nice and updated, with a cozy lodge atmosphere. The breakfast area was also very nice. It had enough booths and tables for a small restaurant and the free breakfast was delicious and had a lot of different options. The room itself was clean, and the bed was very comfortable. It wasn't as updated as the check in area--there were a few outdated fixtures. Also, there were only two electrical outlets, one in the bathroom and one at the very edge of the room by the window, so this was a bit of inconvenience. Overall though, the room was very nice and comfortable, and I think we got good quality considering the inexpensive rate. I would stay here again and recommend to other travelers.

"PET FRIENDLY"

5
07/09/2016

Great Place to stay. Pet Friendly, we had the best time and experience. my daughter had to take her dog and we had the best experience with the dog their and just checking in and just the overall stay was great.

"The Best"

5
06/09/2016

I love staying here. It's convenient to downtown Banner Elk, loaded with amenities, has a great breakfast (starts a little later than most BW properties, but worth the wait), outstanding staff (Joy checked me in and lived up to her name), fast internet, and comfortable beds. Great value - it feels more like an upscale lodge than a hotel. I'll definitely be back.

"Dog friendly hotel"

5
05/09/2016

I am traveling with my Labrador, was trying to find a hotel that was pet friendly, this is the only hotel in this area that is pet friendly! They have a beautiful dog walk for your pets! Property is very beautiful and clean, staff is very friendly and helpful!

"Nice Hotel in Beautiful Location"

4
01/09/2016

We were only there one night but found this hotel to be a clean and comfortable stay in a beautiful location. It is near Grandfather Mountain and easy to find, and the staff is friendly. The only drawback was that we were on the second floor and there was no elevator and my husband has back problems. The breakfast was excellent and the breakfast staff was delightful. All in all, a nice place to stay when in that area.

"Nice location, nice hotel"

4
31/08/2016

The hotel is a pretty typical BW, outside doors, pool, some other amenities. Very friendly and helpful staff who were quick with directions and dining recommendations. We'd stay there again if we are in the area.

"Best Western Banner Elk, NC"

4
31/08/2016

This hotel was fine, probably the best in this area as there are not many choices. This is what I would expect, basic, clean, friendly and convenient for my needs. Staff was courteous and well informed. The breakfast option looked very good, though due to a business meeting I was unable to dine here.

"Friendly, Clean and Comfortable"

5
29/08/2016

The most friendly staff you will ever run into. They went out of there way to make sure we had everything we needed for our 3 day stay. Quiet, clean and comfortable rooms. Would definitely stay there again!

"Convenient Nice"

4
28/08/2016

Nice 2 story motel right off the road in Banner Elk. Our room was the pet friendly variety with a dog walk close by. The room was clean with hardwood floors, 2 double beds, small refrigerator, and microwave. We were in the second floor with no elevator. Our doggie was given a bag of treats on arrival. Nice place.

"Could be better for cost"

3
27/08/2016

Quite expensive compared to other BW but that's probably due to location. Nice pool area however there are broken sun beds which should be taken away. Breakfast was very average. My key would not work even though I took it back to reception. Good clean room but plumbing was noisy.

"Excellent hotel"

5
27/08/2016

We stay at this Best Western every time we come to Banner Elk, and it is a great place. We bring our dog at times, and it is always very clean. Our children enjoyed the pool this time, and loved it. We are very thankful for the good memories we make while here staying at the Best Western.

"Good Choice"

4
25/08/2016

Our hiking group selected this hotel for our yearly trip. It is in a beautiful area with many hiking opportunities and restaurants. It was a good choice with very nice and clean updated rooms. They also supplied us with a conference room for our fun gathering. My one complaint is that they did not supply tea bags along with the in room coffee service. I also would have liked to have had green tea bags and oatmeal as part of their breakfast offerings. I would definitely stay there again.

"Overall great Experience!"

5
24/08/2016

The staff at the front desk were warm and friendly. It took a little longer than necessary to check in and out because of a new computer system but we were in no hurry so it was no problem for us. The price was budget-friendly. $89 per night and the clerk asked if I had coupons or Triple A for an extra discount. The rooms were roomy and exceptionally clean. The breakfast served was a full breakfast served buffet style with plenty of extras. Banner Elk is a charming little town with plenty of shopping places and good restaurants.

"Ok place to rest your head"

3
24/08/2016

Good location, rooms are dated, but comfortable enough. It is nice to have a small refrigerator in your room along with a microwave and small coffee pot. Staff is wonderful. Breakfast is ok, nothing to write home about. They are pet friendly, which is a bonus for us.

"Nice mountain hotel"

4
17/08/2016

This is a nice, updated hotel. Free popcorn in the lobby when I checked in and a good breakfast selection the next morning. The room was very clean and nicely decorated. The tv remote was in a sanitized bag-had not seen that before. Seems like they had thought of everything. Enjoyed sitting by the pool in the evening with my co-workers. All rooms had outdoor entries, but the area seemed very safe. We were able to hear conversations of our neighboring rooms, but it did not interrupt my stay.

"Weekend Get Away"

4
16/08/2016

I always wish hotels would make rooms larger and give more options of king size beds. I always seem to have to settle on a full or queen size and I need the room. Overall, the facilities were nice. No elevator, at least I never found one, so if you are handicapped, have a hard time with luggage, or bad knees, request a ground floor. We'll stay there again in the future.

"Whitaker and Lyman weekend get away"

5
15/08/2016

I think that the cost through TripAdvisor was $25 to $50 too high. Our stay with Best Western was great. Location perfect for the events we had planned. Pool was heated and our grandson was very comfortable while swimming. Towels provided at pool were great because we had forgotten to take beach towels.

"O M G!"

5
10/08/2016

Friendly staff, clean rooms, peace and quiet, microwave, refrigerator, plenty amenities, outdoor pool, free scrumptious breakfast, and free coffee & popcorn in the lobby....what a gem of a hotel. Perfect location, too??. Great comfy beds....

"Clean and comfortable"

4
09/08/2016

This BW hotel was very nice. Room was very comfortable. We were traveling with our dog and had more than enough room to bring her kennel inside. The employees were all very pleasant which contributed to our stay. This was a great find for a good price. We would return and recommend to others.

"BW in Banner Elk"

4
08/08/2016

Facility was clean, decor ok, great pool. Friendly staff. Nice full breakfast but the items were cold - they need to find a way to keep the buffet hotter. Bed was extremely uncomfortable. Would stay again but might ask for a better bed.

"Wonderful Staff -Clean and Appropriate Lodging....but...."

4
08/08/2016

Banner Elk is a wonderful little place in the mountains. The variety of lodging options is quite limited, unless you start taking chances with cabins and homes in the mountain..... since we happened to stumbled on a quasi-force weekend vacation in NC, we decided to head to Banner Elk area with our 3.5 y.o. and our 5 y. o. While we usually seek to have one bedroom type of condo so we can have a separate room within the same unit. This time that was not going to be possible. very few rooms left at this or any other property miles around.... So we felt grateful. Checking in was a breeze, the night clerk Jennylee was a sweetheart, polite and very professional. Upon entering the room we saw a normal Motel type room with two beds, Tv medium size fridge and a microwave. Also a bathroom with a tub. all clean and well maintained. Well here comes the BUT !!!! even if this property chooses to call the beds as doubles.... there is no way these are doubles for any good'ol american standard. 2 people may happily share a bed if they plan to be one on top of each other.... but it would not be, by any means, an expansive bed. Also the beds were a bit on the softer side of things.... which most traveller might agree that a firm bed is a better bet. the linens were good and always crispy clean. and for the BEd issue we got a great solution...... the hotel provided us with a rollaway bed that we were able to just fit between the two beds and my kids were so happy to sleep there in between us. The property had 24 hour clerk which is not very common around there, had free breakfast included with great things.... it was a long time since last time i had such good grits..... there was a pool that though we did not used , looked appealing enough.... and in the future when we go back..... surely the BEst Western Mountain Resort would be a valid candidate for our lodging.

"... Just don't lie to me..."

2
08/08/2016

First of all, let me state that last night was somewhere north of 125 nights I've spent in hotels or motels in 2016. I travel a lot. I'm not a travel diva, I'm just observant. I've also never left a review of a hotel before. My review would be one star, except for the great attitudes of Joy (2nd shift front desk), Mary (breakfast area manager) and all the housekeeping staff I encountered. What ruined it for me? Arriving at 2:20 in the afternoon, I knew that I was early for their 3:00 check-in time. I also knew their check-out time was 11 am, so I figured they'd have a block of rooms already cleaned and ready. There were approximately 8 cars in the parking lot when I arrived, most with local tags (I lived in the area 37 years, recognized some of the school bumper stickers). The woman at the front desk (not Joy!) definitely does not have client-facing soft skills. She was almost gleeful as she cut me off mid-request to inform me she would have to stick with company policy and hold to the 3 pm check-in time. "We were full last night. We just don't have enough rooms cleaned yet..." Nonsense. 11 am check-out time, at least 6 housekeeping staff that I observed, 3 rooms per hour per worker, 18 rooms per hour, 3.3 hours since checkout times... that's 60 rooms cleaned, in an 88 room property. Let's say that my math is terribly wrong, that I'm off by 50%. That the laundry was backed up and there wasn't enough clean towels and sheets. That would still be 30 rooms ready to go after 3 hours 20 minutes (assuming they waited until 11 to begin). There ended up being 6 of us waiting in the parking lot and lobby as she held fast to the 3:00 check-in time. 4 of those folks parked their cars under the canopy and left them, completely blocking the fire lane. At 3:00, we were all lined up and ready to check in, and she had to call 2nd shift out of the back to deal with the sudden rush. After I got my room key and unloaded into the room, I walked the perimeter and watched the housekeeping staff working diligently. I also saw many, many rooms with the curtains opened and the beds freshly made, ready for occupancy. Was it a small thing? Only if you think being lied to is a small thing. Only if you think the erosion of customer service is something to be celebrated. Only if you think that client-interaction skills are unimportant. Ma'am, with all due respect, learn some customer skills or find another line of work... just don't lie to my face, smirk, and expect me to appreciate it. A soft roll-in to the 3:00 hour would have alleviated some of the rush and gone a long way to build strong relationships with potential repeat customers. As I was staying on points, I have stayed at Best Westerns many times, all across the U.S. I won't be staying at this one again. I'll drive to Boone instead. By the way, your carpet between the couch and the air conditioning is soaking wet. I could tell the folks at the front desk that, but I'm hoping someone in authority will read this and make whoever that front desk person was to come clean it. Of course, if the person in authority trained the one working the desk on Sunday August 7th, there's probably not much hope there either.

"location location location"

3
07/08/2016

An average roadside hotel with lots of plusses. Obviously location. Close to everything. Has a breakfast buffet though food iis mediocre but clean and lots of seating. The room is average but was clean with shower having good water pressure and hot water. The area is quiet. The front desk is pleasant. The pool was clean, warm water, and a nice way to wind down from a busy day. WiFi worked well. Would stay again when visiting the area.

"Just a room"

3
04/08/2016

I'm a pretty easy grader but to me the Best Western was really just average. It certainly had some good points. The room was clean and quiet. There was a good breakfast included. I liked the fact that it had a mini-fridge and microwave. The pool was nice. The Internet worked well. And there really isn't a lot to choose from in the area. But the room was pretty small and the furniture was just so-so as was the bathroom. Parking was tight. It was tough to find an outlet to plug the laptop in. If you need a place to sleep it's fine. But it's not the Ritz nor is it priced like it is.

"Banner Elk"

4
01/08/2016

Visited Banner Elk for a campus visit to Lees McRae. This was the closest hotel. Breakfast service was good, the service attendant excellent. Rooms were clean. Beds were older and somewhat uncomfortable. The water pressure in the shower was terrible. The location is good. The internet service was good.

"Trip on the Blue Ridge Parway and our stay at Best Western"

5
31/07/2016

This Motel/Hotel at Banner Elk operated by Best Western was the cleanest and nicest I've been for a long time. The free breakfast was the greatest. The room was very fresh and clean smelling. The beds were very nice and comfy. It was a great stay. Thanks

"Was a little disappointed when first getting there"

4
30/07/2016

The pictures online showed a deck overlooking the mountains, so I thought this hotel would have great mtn views. But I was very disappointed. I also didn't expect the rooms to open to the outside. However, I gave it a chance and was pleasantly surprised. The staff were very friendly. Breakfast was terrific and the room was clean. We stayed 2 nights and then moved on to another city.

"This hotel requires a refurbishment "

3
30/07/2016

The staff are always helpful and friendly. We had good service from the staff. BUT the actual building needs a complete refurbishment, our room smelt musty. The walls were dark, and the whole room felt tired. On the kingsize bed was a smaller (queensize?) feather pad, so if you lay near the edge of the bed it felt like you were about to roll out of bed. Outside of our room was the ice machine, which somebody refilled late in the evening, the noise in our room was awful. The walkway to the foyer had a big puddle in it which eventually dried out, but shows the state of the walkways. I cannot recommend this hotel as it is to anybody.

"Freshened BW even Better Now"

4
29/07/2016

Having stayed at this property several times over the last 8-10 years we knew what to expect. Remodeling and freshening brings product up a bit. Price was great for middle of summer high season. Outdoor heated pool was very good. Free breakfast is a bit better than before. Mary in breakfast was extremely helpful and thorough.

"The Best Hotel on My Roadtrip!"

5
28/07/2016

I had been on a roadtrip going through Georgia, Tennesse and then North Carolina previous to my stay here and I had stayed at many hotels beforehand. The front check-in ladies were very friendly and observant as they filled up the coffee/popcorn table they had and called our room phone after they notice my husband and daughter go to get some coffee and there wasn't any at the time! This made my day on how great the service was! The rooms were very average as they had a fridge, cable tv, hot shower...etc There is a wide variety of breakfast choices so look around the room before heading to the "hot food bar" which is the first option you see when you walk into the breakfast area. The cold and bread options are in the built in wall shelves that are to your left and right after you walk into that room. The wifi is okay. The pool is heated and its clean!

"Excellent Stay"

5
27/07/2016

This motel was a real surprise. Banner Elk is a small community and I wasn't expecting much. However the motel, condition of rooms, excellent staff that went above and beyond, the great breakfast, free popcorn and DVD players in the room and DVD's to rent - everything was really excellent. And I must reiterate - all the employees were extremely courteous and helpful, just terrific.

"Great for Bikers, friendly!"

4
25/07/2016

Probably the most friendly staff I've experienced. Very clean room, big room, parked motorcycle right up to room door then moved to front under awning. Huge heated clean outside pool and area. Good WiFi. I would recommend. Beautiful views of the mountains in every direction. CONS...... below average breakfast, no hot water at night.....

"Weekend Mtn. getaway"

2
25/07/2016

Older property. Breakfast was not very good. Staff was nice. There were several dogs out by the pool area barking till around 10:30 at night. I will probably not stay there again when I am in the area.

"NC Getaway Weekemd"

5
25/07/2016

Had a wonderful stay, everyone was nice and friendly and room was amazing! Very close to places to eat, beautiful views, and good centralized location to visit many mountain attractions. I would recommend this over many other hotels in this area.

"Best Western -Banner Elk"

4
25/07/2016

This motel is one of the few in the area of Banner Elk. It is decorated with a mountain theme and fits in well with the region that hosts the Highland Games each year. There are nice restaurants in the area and lots of scenic views of the mountains.

"Nice stay"

4
25/07/2016

We just stayed here on a girls' trip over the weekend. The hotel was very clean and the staff was professional. A breakfast is provided and it was ok, but free and on par with other hotel breakfasts. The pool looked fun and clean but we didn't use it - lots of kids having fun in it, though! The place was nice and quiet and our room was clean.

"Good value"

4
21/07/2016

Stayed here on scenic trip from northern Georgia to our home in Virginia. Chose for proximity to Grandfather Mountain. We chose this for a good value that also included a hot breakfast. They have a nice outdoor pool, but it was too cool to use it. Free popcorn was a nice plus, as we rented a DVD for a $1.

"Great Experience"

5
21/07/2016

The employees, room, physical facilities exceeded my expectations. Breakfast included a great variety of items; the ones I had did not exceeded my expectations for motel breakfasts. The grounds, including pool, seats, swings, and picnic areas, were well-appointed and well-kept. I look forward to my return on another visit.

"Surprisingly Nice"

4
21/07/2016

I have not stayed at a Best Western in over 20 years due to my perceived decline in quality. I read the reviews on this site and decided to give them another try. The price definitely had some sway in my thinking. I may be giving Best Western another look on future travels if this motel is indicative of how they are upgrading their quality. The room was very clean. The grounds and lobby area are well maintained, neat and clean. The personnel are friendly and helpful. I would stay here again.

"Not Bad"

4
18/07/2016

What makes this hotel "good" is not the room but the location and its other simple amenities. The rooms are clean but average... what you may expect from a Best Western; just below a new Holiday Inn Express - but not bad. Well done for what it is. Amenities: - It's outdoor pool that is central and can be seen from any room that is poolside (if you are not on the parking lot side). The hotel is arranged like a big "C" and we were on the inside - making the nice large pool visible to us and able for us to see our older children playing. - The continental breakfast is hot, overall fresh, but you will be greeted by a lady that will ask you about your trip, take your extra plates, and make sure you have what you need for the morning and wishing you well on your way. - There was alway coffee in the containers. - And, most of all, the service desk was fun and helpful. Although I did get directions to the Outer Banks that took me an hour out of the way. My fault for not double checking with Google Maps. I would stay here again. The location is perfect if you are looking for a little mountain town to stay in the area. Close to Boone for rock climbing and other mountain activities/sites and beautiful. The town is very nice, even upscale with little coffee houses and shops. On another note, many people will tell you to go to Grandfather Mountain, and indeed I am sure it it nice... we did some research and planned to go there as well - but many of the locals talked endlessly about Roan Mountain (about 35 minutes away from the hotel) where you can do a 25 - 40 minute hike to a "bald" (the top). You are on top of the world and actually on the AT Trail (which was cool for my kids). All the rhododendrons were in bloom and it was beautiful. If you are looking for another "pull in the parking lot" and be there experience, but do not want to pay the $20 per person admission of Grandfather Mountain - you can also look up Lindville Falls and go there. It was excellent for views, trails and outlooks. Grandfather has some animals and the bridge... but we were very pleased with our two stops for hiking. We also used Rock Dimensions for a half day of Rock Climbing. There were excellent our guide made it a great time and perfect memory for my three boys. One more thing... there was a Mexican Restaurant that you have to go to (drive toward Boone) if you stay here. You will not be disappointed. It is about 10 minutes away from the Best Western and we actually went there 2x because it was so great. Salsa Dip bar, excellent prices - $7.95 for a dinner. Free oysters on Thursday nights (if you are into that), and great service. We got there early, around 5pm. It will get busy around 6pm. Thanks!

"Friendly Staff, clean rooms"

5
16/07/2016

This property is just outside town of Banner Elk. It is less than 10 miles from Grandfather Mountain. The property has a little age, but the rooms are updated and very clean. Beds were comfortable; flat screen tv had plenty of channels; breakfast was good; staff was friendly; parking was free. What more can you want from a chain hotel? The only negative was that the pool was closed. That was for maintenance.

"Nice Location, Excellent Staff"

5
15/07/2016

A very enjoyable stay overall. I have to admit I am not a fan of this style of lodging (exterior room doors) but this hotel was great, comfortable rooms. Exceptionally helpful staff who very were friendly. I will definitely return when I am in the area again for business.

"Nice Hotel"

5
12/07/2016

Nice clean hotel with outdoor pool. Tiki bar to sit in, but not open. Breakfast was excellent. Not far from Grandfather's Mountain. Only bad thing is you have to drive to restaurants. But there is a winery not far away. The mountains are awesome!

"Not upscale, but clean and nice."

4
09/07/2016

As usual, my wife and I give our own separate grades for places we visit. Me Room 235. My wife A. Cleanliness. A A. Quietness. A+ B- Water Pressure. A- A- Breakfast. A+ B- Bed Comfort. A B+ Character. A+

"Good Location"

4
09/07/2016

This hotel's location and pricing I think is what makes it stand out. Very near the highlights of the area, and right around the corner pretty much from the fabulous Artisanal restaurant. Decor in room dated, but staff very helpful and friendly.

"Great Location"

5
07/07/2016

This was my second stay at this hotel and I enjoyed it just as much as the first. It's convenient to nearly everything in the high mountain area, reasonably priced, has great service, a good breakfast, wonderful pool, comfortable beds, fast internet. I'll be back.

"Room Stay"

4
07/07/2016

Wonderful staff! Good clean rooms. A lot of choices for a good breakfast. Staff went out of there way to make us feel like we were at home. Internet worked well. Soap is by liquid dispenser only no bar soap so if you prefer bar bring from home.

"Quiet but old "

3
06/07/2016

Quiet and close to Banner Elk. Older but seems clean. Point to note that this is more of an MOTEL. Doors are external vs opening into an internal hallway. Just different than what I'm used to and only thing around. Staff was pleasant and helpful.

"Fabulously friendly staff "

5
30/06/2016

Stay here during your trip to the area. All employees were friendly and helpful, and the breakfast buffet was above average in selection. The fixtures in the guest rooms were of better quality than many guest rooms in other hotels in the chain.

"Banner Elk Mountian Lodge"

4
29/06/2016

Extremely pleased with our stay. Clean room and comfortable bedding. Superior service at the front desk. Really like the fact that offer non-pet room and non-smoking rooms. Very clean with no scent or animal dander. Comfortable outside heated pool with grills to cook out on , as an option. also. We look forward to staying at this Best Western again in the future.

"Hospitable and Helpful"

5
29/06/2016

We drove 2000 miles and stayed four places. This was by far our favorite. It was the least expensive by far, although we would have been happy to pay more for the lovely room and surroundings. The heated pool was SO relaxing!

"Nice rooms"

4
27/06/2016

This hotel is a pretty good value for the hundred bucks that we spent staying there. The rain was your average hotel room that had everything we needed and was very clean. The pool was excellent very clean and the perfect temperature. The tiki bar area was great me and my husband said to wine while enjoying the weather. The best thing about this hotel is the breakfast it is amazing it is the best breakfast I've ever had at a hotel.

"Good stay and reasonably priced for the area"

4
27/06/2016

We were happy with our stay. Hotel staff was friendly and the breakfast was surprisingly good. Our room keys never seemed to work though and other guests were having problems with them as well. Staff always was happy to swap them out but it never really fixed the issue. Priced well for the area though and in a pretty location. Would recommend.

"This was our second stay and would stay again"

5
27/06/2016

Other than the fact that the fridge didn't have a freezer we felt the amenities were fine. They have an excellent breakfast. Things are maintained well and the service staff is excellent. My wife really enjoyed that a shower cap was provided.

"Great Place to stay"

5
25/06/2016

Room was very clean and a good breakfast. Great location - just a few miles from Grandfather Mountain and Boone. A nice drive from Asheville. Nice views from the hotel and a beautiful lobby area. We will stay again.

"Great get away"

5
24/06/2016

Everything was clean and nice! The staff was warm and friendly. The location is excellent. Breakfast was amazing! We really enjoyed the free grab and go snack! i only wish we could have stayed longer!

"What a wonderful hotel this is!"

5
23/06/2016

This was a fabulous hotel located in a wonderful town. The hotel staff was very attentive and helpful. The rooms are clean, there is plenty of parking! They helped us with suggestions for places to eat where to go to see the sights in the area and even gave us printed directions for a well-known site that is often difficult to find with GPS because of the mountains. We will all be back again next year!

"Cozy"

3
22/06/2016

My husband and I stayed for two nights so we could see Linville Falls, Grandfather Mountain, and Crabtree Falls. The front desk person was very friendly and helpful when we checked in, and the room was clean and cozy. Water pressure in the shower left a bit to be desired, and the free breakfast was not really edible, but we were given a 10% off coupon to breakfast at the Banner Elk Cafe, and THAT was AMAZING. Best biscuit I've ever had. All in all, we would definitely stay here again.

"Great place to stay!"

5
21/06/2016

We had a great time! Hotel is really close to Grandfather Mountain and Boone. The area is amazing. The hotel was really easy to get to. The pillows were a bit too soft for our liking but we had everything that we needed. The pool seemed heated which was really great in the cool mountain air!

"Great stay"

5
20/06/2016

From start to finish this lodge is the best. From the staff, pool, sight, location,bed, breakfast, and cleanliness. It is number one.. Thank so much for a great stay. The staff is Excellent. Mary in the morning at breakfast was a delight.

"great place to stay in mountains"

4
19/06/2016

super place, super clean, super nice area of mountains. great to find such a great place with pet friendly accommodations. just a relaxing place to take five and know you will be well taken care of. the breakfast bar was clean and well taken care of. a good selection of food, and all the things to go with it. Mary helped me out and offered me special tea and talked about teas. a more pleasant lady you couldn't have found. all the room service ladies were super too. they were kind and helpful. kind to us. they were kind to my dog. we both appreciated the big doggy walk area

"Best Night's Sleep EVER!"

4
17/06/2016

Had a short stay but the staff was EXCELLENT, the service was incredible and this was the most comfortable bed I have ever slept in (TRUTH). We called about a room last minute. We said we would call back in a few minutes and forgot. They phoned us, and asked if we were still coming out before giving the room to someone else. Love the service. (P.S. - Plan on staying for breakfast. Not your average continental!)

"Great Venue I'd return"

4
17/06/2016

Great and easy check in. Price was great. Room was nice and clean and I'm picky. Breakfast was continental but filling; sausage, pancakes, grits, biscuits and gravy, cereal, muffins and toast. Coffee, juice, milk and water to drink. Water wasn't very hot in the shower but could've been my timing. Pool was nice and clean. Great venue for the cost. I would absolutely stay here again.

"Wonderful stay!"

5
16/06/2016

Our room was a king with a pullout couch. The room was very clean and roomy. The television worked! Soap, shampoo and conditioner were dispensed via a container in the shower instead of little bottles that they would have to discard. Even though there were just two of us, they left us 4 fluffy towels. Breakfast consisted of a hot bar, cereal, fruit, yogurt and pastries. Mary, the breakfast room attendant, was kind enough to offer us gluten-free options (a necessity for me) and just a wonderful hostess. The staff at the front desk was polite, professional and knowledgeable. The pool area was clean and included a cabana with a bar. There was even a birdhouse full of baby swifts to watch while we drank our mid-afternoon coffee, kept warm and NOT stale in carafes. Our only complaint is that the walls seemed a little thin. Noise did travel from room to room. Other than that, what a wonderful stay. Thank you, Best Western!

"A wonderful find in Banner Elk"

5
16/06/2016

I stumbled on this hotel while looking for somewhere to stay close to Roan Mountain. And what a find! Our room, a king, was large with a pullout couch. The bathroom and vanity are separate, something we look for and enjoy. There was plenty of hot water at all times of the day. The room was clean and well apportioned with a microwave and a refrigerator. The television worked and had an accompanying DVD player (which we did not use). There are plenty of restaurants close by and the scenery can't be beat! The breakfast features hot and cold selections. Mary, the breakfast room attendant, offered us gluten free selections that were not already on the buffet and saw to it that we got what we needed. Our only complaint is that the walls are a little thin and sounds from accompanying rooms do carry through. Outside of that, we were very pleased with our stay.

"Great Place to Stay"

5
16/06/2016

Terrific motel experience. The motel was quiet, clean and the staff extremely helpful and friendly. The continental breakfast was lavish compared to other motels. High on my list of recommendations to friends. Will definitely stay there again!

"Excellent Clean and Friendly"

5
13/06/2016

Great place to stay. Going back next week for another visit while we wait for our new home to close. Friendly staff that knows what customer service is all about. Clean and Pet friendly to boot. Thanks!

"Hubby and dogs"

5
12/06/2016

Wow. I was so surprised how convenient and clean the hotel is. Very quiet hotel. Super friendly staff. Every team member is wonderful! Shannon is a sweetheart. The hotel accepts pets, so that was a huge plus :) The beds are extremely comfortable, and the outdoor pool and gym looked great.

"Excellent on all counts. Delighted with our stay."

4
11/06/2016

First of all, week day prices are amazingly low. The hotel with all its amenities, including an excellent breakfast, pool, workout room and lounging area, offers so much for these prices. The rooms are well appointed and have everything one needs. Plenty of parking, free internet.

"Very nice "

4
08/06/2016

Hotel was very clean and comfortable. Their breakfast was very delicious and had great selection. I wish the pool was open it looked like it was nice. Everyone was very friendly. Would love to go back and stay longer

"Consistenly Excellent Pet Friendly Hotel"

5
31/05/2016

This Best Western is on my list of Top 3 best pet friendly hotels. The overall experience is EXCELLENT, although the building itself dates from the late 60s or early 70s. The property is in remarkable shape considering its age. People who are allergic can be assured that they have dedicated pet friendly rooms. You do NOT have to get a room where a pet has stayed if you are allergic. The main reception area is very high end and well decorated, considering the price range of the hotel. The breakfast is outstanding and the servers are very good. The only "down" side of breakfast is that they use paper plates. But I guess everybody does now. Other amenities include a delightful pool area with a grill for barbecuing nearby. There is also a fitness center and rooms for meetings. And of course you have a delightful staff.

"Clean, nice rooms"

4
31/05/2016

This property was in great condition. Nice staff! Rooms are a nice size and it was clean.Breakfast is included. Cereals, yogurt, eggs, pancakes, grits - nice selection and mice area to eat! Only complaint - pool empty and not functioning. Also - if doing Grandfather mountain - get there before 9 to avoid the lines

"Not a bad stay"

3
31/05/2016

It's not a bad hotel it was ok for the price. The staff is friendly and check in was quick. The beds are very small but the room was clean. The pool was broken and being rebuilt we wish we had known this before check in as our kids wanted to go swimming and had we known we would have stayed else where but over its ok for the price.

"Very Nice!"

5
30/05/2016

Staff was friendly and very helpful. Me and my wife enjoyed our one night stay very much. We didn't want to leave!! Scenery was nice with cool summer temps. Breakfast was very good. Lot of great golf courses around too.

"Good Staff"

4
30/05/2016

Average Best Western, staff friendly & helpful! Morning breakfast just OK. Almost out of everything on one morning. Rooms are clean & neat. Lobby area nice. Good location. Worth a visit, staff makes this place go!

"Clean and safe"

4
27/05/2016

If you are expecting a high end experience you won't get it. But you will find a friendly staff, clean rooms, and a typical breakfast fare. If you want to eat outside and enjoy the view there are picnic tables and a grill. As a woman traveling alone I felt safe the entire time, and all members of the staff said hello if I passed them around the site.

"Nice and clean, good location"

4
25/05/2016

Nice lobby with a cozy mountain feel. Decent workout room for the size of the hotel, which is a must for me. Rooms are clean but on the small size. Complimentary breakfast is very good with a nice variety of hot food (eggs, sausage, pancakes) and cereal and pastries. Staff is very friendly and welcoming especially helpful at breakfast. Great location. Will stay again.

"Verrryyyyy good!!!"

5
23/05/2016

I love this hotel. I will not stay anywhere else when traveling to Banner Elk. The staff are like really good friends now and they act like this is their very own hotel. It really is nice when everyone takes it upon themselves to make sure we are treated like they really cherish our stay.

"Best western not really at their best..."

3
20/05/2016

We stayed for one night while going to visit Grandfather Mountain, Linville Falls and Chimney Rock. The hotel reception is kind of movie scary and there are stuffed animals all over the corridors. The rooms are big, but dated. During the night we were cold and the air conditioned is not that great. Breakfast is included but not very good also. Extra points for the swimming pool that seems nice (however it was closed)

"Great deal and very nice place"

5
18/05/2016

Spent the night there Sunday. Was welcomed immediately by the very nice front desk folks. The room was very comfortable, clean, well-maintained, good TV, sanitary remotes, refrigerator, and nice beds. The breakfast was good and check-out was a breeze. They had free internet too. All for under $100. This is a great deal.

"Visting For Graduation at Appalachian State"

3
17/05/2016

First the hotel was clean and staff was very courteous. The beds were very uncomfortable. If you are looking to be close to Boone to visit your student this is not a good place to stay. It's a least a half hour drive away on long narrow roads going down the mountain. Not a lot to do around Banner Elk. Has to travel to Boone for the Tanger Outlet which was Great. However, there is an Italian Restaurant down the street called Bella's that has AMAZING Pizza.

"Had a Groupon...shoulda known"

1
16/05/2016

Heated Pool was drained...OK, I guess I should've called, but when I'm at the front desk checking in, the girl there is asking about my room choice and I said I want to be close to the pool. They didn't have anything first floor, so I asked if they had something second floor, close to the stairs, so we could get to the pool quick. She NOT ONCE mentioned that the pool was closed. Seriously??? The groupon made it seem like it was a deal with the pool and breakfast, but the breakfast was bad too. I think only one poor guy was working and we had to keep chasing him down to get stuff that was empty or missing. Plus, our room door had 2 big sections of the bottom missing and there was literally a bug crawling on my bed when I walked in the room. Stay in Blowing Rock people!

"Average because it is TOO Pet Friendly"

3
16/05/2016

The hotel got an average instead of very good because every room is pet friendly. If non-smoking and smoking can be segregated, as well as accessible rooms, why are pets not segregated? We simply don't understand. For someone highly allergic this would be a disaster. This was the only decent hotel we could find in the area at the time of day we were looking. Traveling the Blue Ridge Parkway is a challenge in this regard. Though too pet friendly, we were greeted in a very friendly and helpful manner. The restaurant suggestions enabled us to have a wonderful dinner. Our room had a mini fridge but it did not have a freezer. They were most accommodating about keeping our ice packs in their freezer for the night. The complimentary breakfast was served with a smile and quite tasty. The only reason for my rating is the over friendliness of pets. We did not find the hotel noisy and it was fully booked with family of graduates of the local college.

"Excellent staff, clean, quiet."

4
16/05/2016

We planned to spend one night here and it is so nice and private we spent two nights. Although on a major road, the traffic wasn't disruptive. The staff is welcoming and the rooms clean and spacious. We will return there as it's close to many sights and nice restaurants. Be sure to visit Boone, Blowing Rock and Grandfather Mountain. Very nice lodging.

"Not Again"

2
01/05/2016

The staff was very nice....there was a fair amount of cosmetic work that needed to be done around the property....the rooms are very noisey.....the room and facility was clean....but, it was the WORST mattress I had just about ever slept on...i ended up on the couch the second nite, just to get the 3 hours of sleep I got....so considering all, this place was not a decent deal...i probably wouldn't stay again.....

"Noisy and Don't check out early or you'll pay"

2
30/04/2016

The rooms were noisy - I could hear everything said or done in every room around me. We were charged extra because we checked out early but we didn't have a no-cancellation reservation. It's nice to have a pet friendly room but we had to pay the pet fee for the night we didn't stay.

"Cozy and quaint"

5
26/04/2016

Best Western is one of our favorite places to stay when we travel, so we decided to stay at this very, very nice Best Western in Banner Elk, NC. We always travel with our small dogs, so it was important to have a nice and safe place to walk them. This Best Western certainly provides that. A wonderful and clean area for the dogs, along with "doggie bags" to clean up!! Seems most people have done just that. The area is convenient and well lit. Very important!!! Rooms are very clean!! Nice refrigerator, microwave, coffee maker. Great bed with lots of pillows!! IMPORTANT!!!!! Bathroom clean and nice dispenser for shampoo, soap, and conditioner. Nice idea!! Breakfast was amazing!! As nice a breakfast we have seen at any hotel!! Scrambled eggs, grits, sausage, biscuits and gravy, pancakes, cereal, fruit and yogurt!!! Great coffee, and assortment of juices. WONDERFUL!! Rarely do you find such a nice breakfast!! All kinds of condiments to enhance whatever you choose. Very nice dining area!! Lots of tables and booths. Just all around, one of the nicest breakfasts we have had while traveling, and we have been to quite a few!! Great job Best Western!!!!! The staff was very friendly and helpful. Kudos to management! We will definitely return!

"Very engaged staff. Anxious to please."

4
25/04/2016

Well appointed and clean rooms. Very comfortable, and the feather bed on top of the mattress was a nice treat. Great breakfast. Only complaint was the lack of convenient electric outlets in the room. While traveling I need to charge my phone, tablet, computer, and camera. Next time I'll pack a plug bar. Would also love to see the breakfast get rid of plastic plates and utensils. Would have been 5 stars with those two items. All in all, I would stay there again.

"All-Inclusive, Clean, Great Location"

5
23/04/2016

We spent 1 night at the Best Western. Our Front Desk agent was Sherrie and she was absolutely fabulous. She took her time during the check-in process, had a friendly demeanor and proactively offered to have an employee each out to assist with a wedding block of rooms for our upcoming wedding in October. Cross-communication within the hotel proved to be true because the Sales contact called me the very next day to set up details. Granted, she caught me while driving 1000 miles to my next destination so I couldn't talk at the time but I was impressed by their attention to detail and prompt replies. The room itself was nothing fancy - it was exactly what we paid for and requested: king bed, fridge, tv, shower, sofa. We didn't need anything more for our 1 night stay but I would presume if you're seeking "luxury" a person would know this hotel is intended for laid back, easy travel. The breakfast buffet was fantastic with plenty of seating, appreciated the breakfast-to-go and early-bird coffee availability, lots of brochures about the area, very clean and well maintained fitness center & restrooms, fun communal area for socializing by the pool, etc. Very impressed. Will recommend to those who are seeking a more affordable option during peak season.

"Very helpful and nice staff"

5
22/04/2016

I stayed at the Best Western in Banner Elk, NC during a business trip. The staff was very helpful and everyone was so nice. The lady staffing the breakfast dining room was outstanding and very sweet. The hotel was very clean and well appointed with lots of environmentally sustainable features, which is a plus for me when I travel. They should apply for NC GreenTravel recognition as a "green" hotel.

"Great Hotel"

5
21/04/2016

Up on arrival I was greeted right away. Staff was very nice. Explained about some minor construction going on in the "drive-in" area - but there was very little noise. Was very impressed with my room - very clean - clean smelling - bed was awesome. Coffee, fridge, DVD player, etc.. Everything that was needed for a few days stay. Highly recommend this hotel. Beautiful view of mountains.

"Outstanding Staff"

5
08/04/2016

The staff of Best Western Banner Elk went above and beyond to make our stay comfortable and enjoyable. The location is also very convenient to area attractions, hiking trails and several surrounding points of interest.

"There aren't many options in the area"

3
31/03/2016

There really aren't many options in Banner Elk other than B&B's, so I chose the BW. The motel always seems to be in flux. They are always working on the exterior walkways (they are tile and severe freeze/thaw environment and that's a bad idea), always working on the portico and the bar and restaurant is always changing or closed. The motel in general is pretty dated. The staff was pleasant and the wifi worked well.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, With our hotel being in operation 365 days a year, we try and schedule our yearly property enhancement projects in such a way that they pose the least inconvenience to our guests. With our busiest seasons being in the Fall and Winter, our business levels tend to allow us to complete these necessary maintenance projects in the Spring and Summer. I apologize that your travel plans have coincided with times of renovations. We always want our guests to feel that they received the value they were looking for whenever they stay, and certainly do not want them to leave with the perception that the property is dated or did not exceed their expectations. Our guests' safety is our number one priority. We have Maintenance staff on hand to ensure our walkways are cleared when it snows or becomes icy. They also routinely salt the walkways, and have resurfaced the tiles with a traction adding material. Our portico is currently cordoned off due to an incident where a vehicle with higher than posted clearance attempted to pull through and damaged the entrance. We are working as quickly as possible to get this rebuilt and opened for our guests' convenience. We are also working on enhancing our guests' breakfast experience by renovating the breakfast bar area. We are very excited that we will be able to debut these updates, along with additional breakfast items, very soon. In the meantime, our Catering and Maintenance staff worked very hard to provide a wonderful setup in one of our large banquet spaces. I apologize for any inconvenience this temporary change of scenery may have caused. I hope that you will have the chance to stay with us again so that you can experience all of these exciting changes! Sincerely, Caren Peoples Best Western Mountain Lodge

"sunny cheerful friendly hotel"

5
24/03/2016

I chose this hotel on line for it's proximity to the ski mountains. It was only one mile from sugar mountain and so close to the cute little town. The room was tidy and well decorated and looked out on a cute courtyard with a pool and nice landscaping. Lobby was scottish themed with a cozy fireplace and leather couches. Coffee station and afternoon popcorn was a nice touch.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us for your ski vacation. I hope that your experience has transformed us from your choice due to proximity over to your preferred choice whenever you travel to the area. Many of our guests like our courtyard rooms, especially in the Spring and Summer. The next time you are in town and choose to stay with us, please let our Front Desk staff know if you would like another courtyard facing room, and we will be sure to check on this availability for you. We look forward to your next visit, and will be sure to have fresh coffee and popcorn awaiting your arrival! Sincerely, Caren Peoples Best Western Mountain Lodge

"Banner Elk"

4
21/03/2016

Very friendly staff, room was very clean and exceeded our expectations. Breakfast was free and had several items to choose from. Lodge is very close to everything. Sugar Mountain is practically across the way. Banner Elk Cafe and Bayou Restaurant are very good and affordable.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, Thank you for letting us know that we succeeded in exceeding your expectations! Our guests' satisfaction is our number one priority, so it was our pleasure to provide you with a memorable experience. I hope that you enjoyed your time at Sugar Mountain. Now that the ski season has ended, Sugar will reopen in May for hiking and mountain biking. If your travel plans bring you back this way again in the Spring and Summer, we would love the opportunity to host you again so that you can enjoy some of our warm weather experiences. You have tried two of our area's great restaurants already, and there are still many more to explore. Thank you again for leaving your review! Sincerely, Caren Peoples Best Western Mountain Lodge

"Really good option !!"

4
20/03/2016

Good location, close to many different restaurants and attractions. Front desk service really nice and spent few minutes indicating the best places to go and eat. Really nice, clean, big and confort room. It´s pet friendly and has a big yard for them to walk. I just wont give it 5 starts because as a vegetarian, the breakfast didnt have any option for me. It was basically sausage, bacon, eggs, hamburguer and coffe. Dint see any yougurt, fruits, juice, cereal etc.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, Thank you for taking the time to tell us about your stay. It is always a treat for us to check in our guests traveling with pets, and we want to make sure that they enjoy their stay as much as their "parents". I am very glad to hear that we were able to provide you with some dining ideas in the area. A lot of people do not realize just how many different great options we have that are just within a short drive. I apologize that you were unable to find the vegetarian-friendly options that we do serve with our breakfast. Along with sausage and eggs, our hot buffet also features grits, biscuits and pancakes. We also do offer fresh fruit, English muffins, cereal, pastries, as well as both orange and apple juice. Very soon, we will also be incorporating a make-your-own yogurt parfait station and enhancing our pancake option with a build-your-own pancake station. I hope that you will have the chance to come back and visit us in order to enjoy these options. We look forward to your next stay! Sincerely, Caren Peoples Best Western Mountain Lodge

"Great location to ski sugar mountain"

4
10/03/2016

Only a few minute drive down the way to ski Sugar Mountain and plenty of in-town dining choices. The hotel offered a one-bedroom with a pullout sleeper, 2 bathrooms and a jaccuzzi tub. It was large and clean, but could use some updating. Staff was great.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, I am very glad to hear that you enjoyed your visit with us over your ski vacation, and that our staff was able to provide you with a memorable experience. The room in which you stayed is quite coveted among our guests, as it is our only suite on property. It is also one of the rooms that features newly installed carpeting. Now that our busy ski season is coming to an end, we are very eager to resume with our other guestroom renovation projects. I hope that you will consider staying with us again in the future in order to experience some of our exciting upgrades. Thank you for your review, Caren Peoples Best Western Mountain Lodge

"Dead bed and noisy stairs"

2
02/03/2016

the mattress is not even good for my dog to sleep on and the room by the stairs is so noisy as people run up and down it all night and the door seal needs to be replaced the cold air gets in because this is a out side door

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, We always want our guests to feel rejuvenated and look forward to their next visit whenever they stay with us, so I apologize that we were unable to provide you with this kind of memorable experience. All of our mattresses have feather toppers which can be removed upon request, and we would be more than happy to do so for those of our guests who would prefer a firmer option. Our Front Desk is staffed 24 hours for your convenience, so please do not hesitate to contact us if there is anything we can do in order to make your stay more relaxing. The next time you choose to stay with us, our Front Desk staff can also assist in assigning you as far away from our stairwells as possible so that you are effected by this noise. We do have a dedicated Maintenance team on property, and replacing weather stripping is an important task that they complete whenever the need arises. We never want our guests to be uncomfortable while staying with us, so please never hesitate to bring issues to our attention so that we can have the opportunity to make things right. In light of this information, I hope that you will consider staying with us again so that we can provide you with a more superior experience. Sincerely, Caren Peoples Best Western Mountain Lodge

"Outstanding Value & Great Staff"

5
01/03/2016

My wife and I booked a king room for two days of skiing at Sugar Mountain during our escape to Western NC. We chose the Best Western based on other positive reviews on Trip Advisor, price, and proximity to Sugar Mountain. First of all, this hotel participates in Sugar's Winter Value Program, which is a very good deal if you're a skier: Unlimited lift tickets and rentals for each day skiing, and the lodging all in one shot. However, it isn't something I found a way to book online so you have to call if you want to take advantage of the deal. It was when I made the call that I experienced the great customer service from the hotel staff. My initial attempt to book the package was very difficult to complete, as the hotel was in the middle of a serious winter snow/ice storm and the lobby was jammed with other patrons, swamping all of the staff that evening. However, they made their absolute best effort to finish the booking process and provide the one-on-one focus and attention that our booking required. I was contacted the next day by one of the senior staff to confirm that we had booked exactly we wanted and to make sure that we were satisfied with everything thus far. As our arrival date approached, we needed to add an extra night to our stay, and, while it was too late to modify our package deal, we had no issue keeping the same room at the best possible rate. Check-In was completely smooth. A small welcome goodie bag for my wife and I was prepared by the staff with our lift tickets, local directions, and a couple snacks. Desk staff was courteous and attentive, and we had our keys and were in our room in only a couple of minutes. Our second floor king room was clean and also quiet, despite being next to the mechanical room and breezeway to the stairs. Approximately 30 minutes after we checked in, the front desk called the room to make sure we were satisfied with the room. The breakfast was more of the standard country fare, with biscuits, gravy, sausage, eggs, etc., and your typical cereals, toasts, and bagels. It was all pretty tasty and a good fill-up before hitting the slopes. Unlike many other hotels, the breakfast is in an actual dining room, with plenty of space to accommodate every party of every size. Like the rest of the facility everything was clean and well attended-to, with staff on site to make sure all the breakfast items were available and the tables were clean. It was a nicer breakfast experience than other more expensive hotels I've stayed at. While we stayed there, a small winter storm hit, which was exactly what I was hoping for since we were there to ski. The hotel had the parking lot plowed before breakfast and kept it clear throughout the day. Staff also salted and shoveled the walkways such that they were always free of snow or ice. Location-wise, the hotel is perhaps 3~4 minutes from the Sugar Mountain base and a couple minutes from the main drag through Banner Elk, which is very convenient. The staff really does make the effort to make sure you're satisfied with everything during your stay, and that's a lot more than I can say for many other more expensive hotels. It was a very good experience and my wife and I were very happy with our stay here. We will most certainly plan on staying here again for our next visit to the area.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, On behalf of our entire team, thank you very much for choosing to stay with us and for taking the time to leave your review. The Winter season is one of our busiest times, so we always appreciate our guests' patience and understanding when our increased business levels sometimes require our Front Desk staff to take down contact information in order to call guests back after the facilitation of our heavier check-in and check-out periods. Our staff takes pride in being able to provide the one-on-one service that you valued during your booking experience, so these procedures have been put in place for that very reason. We definitely like to know when we have been able to start our guests' days off right with a satisfying breakfast, and when the comfort of our rooms have provided a rejuvenating night's sleep. Over the Spring and Summer months, we will be making enhancements to both our breakfast menu and guestrooms, so we look forward to having you stay with us again to experience everything new that we have to offer. Sincerely, Caren Peoples Best Western Mountain Lodge

"Ski Trip"

5
29/02/2016

My family and I had a wonderful stay at this Best Western hotel. They have pet friendly rooms and it was one of the reasons we chose this hotel and was pleasantly surprise that the rooms were very clean and the pet area was nice and close to pet friendly rooms.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, All of our Front Desk staff are pet lovers, so we very much look forward to checking in our pet guests. As a pet parent, I never like to leave my dog when traveling, so I appreciate any opportunity where she can come along. I am very glad that we were able to provide you with accommodations where you could include your four-legged family member on your High Country trip. We look forward to hosting you again! Caren Peoples Best Western Mountain Lodge

"Great Affordable Place to Stay"

5
25/02/2016

Such a great place to stay when coming to Sugar Mountain to ski or tube. The hotel is just a short drive away nestled in the valley with shops, restaurants and grocery stores. We were very impressed by how clean and quiet this hotel was. We have two smaller children and are very picky about where we stay but this hotel was an excellent choice. The room was very comfortable with everything you would need for a stay away from home. The free breakfast was ok but not too many choices but everything we did have was really good, hot and fresh.

"Not to peaceful"

2
22/02/2016

I chose this hotel simply because it was the only hotel for a weekend getaway for my fiancé and I. The rooms were clean and tidy when we arrived and the staff was very nice. Unfortunately, the walls were very thin and I could hear all of my obnoxious neighbors during the night yelling and making drunk animal noises with their friends. I could also hear every person who walked past my room and their conversations. I hate that I have to be so negative as it is really more of a structural hotel problem than the staff or room room cleanliness.

"Great Stay!"

5
21/02/2016

Couldn't have asked for a better trip. The front office staff was great, very accommodating. Ended up arriving a few hours earlier than our check-in time, but they already had the room ready and insisted we check in to get out of the snow. Super comfortable beds and pillows as well! Also couldn't be in a more convenient location. Just minutes from everything in town. All-in-all, I can't wait to go back, and won't be staying anywhere else but here.

"Conveniently close to the ski area "

3
19/02/2016

Just 5 mins drive from Sugar Mountain. Average BW style. All rooms are motel type (outdoor facing), but actually that is quite convenient as you can park close to your room (especially handy with ski equipment). They serve hot breakfast, but don't expect too much of it (mainly scrambled eggs, hot buns and meat). They don't have waffle makers like most other BW's do. We had a room with two double beds, but actually these are pretty narrow for two (even adult and kid is s bit tight). We stayed with three, which was ok, but wouldn't stay in this room type with four.

"Wonderful surprise close to Sugar Ski Resort!"

4
19/02/2016

I have a picky bunch traveling with me and they are hard to please. Pre-teens can be surprisingly critical of accommodations especially when they have been to some pretty swanky places. I am please to give this Best Western in Banner Elk an great review as it not only passed my lodging need but exceeded the families expectations. Quite, Clean, Conveniently located and friendly.. The room was clean and fresh, the remote was in a bag that indicated it had been sanitized, the beds were nice, big flat screen, loads of channels and the Winter Value Package that included lift tickets, rentals, tubing, ice skating and more were perfect! Thanks Ms Maness!

"Warm, comfy lodge"

4
17/02/2016

Great place to warm up and settle in after a day in the cold. Great lodge atmosphere. The front desk staff was very friendly and accommodating. The room was warm and clean and we had ample space for ourselves, our daughter and our dog.

"Clean,comfortable, good location "

4
14/02/2016

We stayed over President's Day weekend. Check in was easy, rooms were clean and comfortable. I wish the beds would have been queens vs full. Exterior walls are thin and we were woken several times by people talking as they walked outside and drug suitcases. Breakfast was hot and decent selection. There wasn't a variety each day so by the third day I probably would have wanted to eat elsewhere. Staff very nice. Bring money to tip them. The front desk staff were very friendly and when we needed to check out a day early they made this process easy even though we booked through Travelocity. I forgot a couple of things at the hotel so after our ski day we returned and they had these items waiting for me it was over and beyond what was expected. Would definitely stay here again, not on a holiday weekend though as Sugar Mountain has a hard time accommodating so many people. The hotel was very close to Sugar Mountain which was great. We ate dinner at Painted Fish Cafe and loved it.

"Good night's rest afters skiing all day"

5
11/02/2016

Very satisfied with our stay and will return. Rooms were clean and well prepared. The featherbed was very comfortable. The breakfast was well prepared and the staff member responsible for preparing it took personal interest in how well it was done. She personalized her relationslhip with us by insuring that we were pleased with the meal and engaged in appropriate small talk which again showed she was more than an employee.

"Good Hotel"

4
10/02/2016

Clean room with a very comfortable bed, nice amenities including plenty of towels. Covered walking areas for ice and snow protection, restaurants nearby, good location for skiing Sugar Mountain which is just a few minutes away.

"Ski Package"

3
02/02/2016

Do not buy a ski package cause if the weather is not good and you can't ski you do NOT get any refund or offer to change your dates of travel. We called before we left to go on the trip and asked if we could change our dates and were told the manager would have to call us back. She did, but she was going to have to call Sugar Mountain to check to see if they would change the dates of our trip. But….said it would be the day we would be traveling before she would know anything. That didn't work for us. If you go, pay as you go. Hotel room separate from skiing. Hotel was ok and breakfast was good. Just didn't feel like they wanted to work with us on coming in a different week. Sorry but we will not be back.

"Wonderful front desk staff! "

5
26/01/2016

This place isn't the Ritz but it's a decent clean hotel with a comfortable bed and a good price. The front desk provided us exemplary service the entire stay and beyond. My son forgot his retainer and I had to go back 6 hrs after we had already checked out. They not only had the retainer safe and sound, which was a miracle because it was a clear retainer, but offered me snacks and hot tea and coffee. Very nice, welcoming staff.

"Greatest staff ever!!!"

5
25/01/2016

We turned a one night stay to a three night stay due to a snow storm. Being from coastal Georgia, this was an anxious time for me. The staff was great. They worked with us on extending our stay, despite have a full hotel. They were great working with our entire group. Their housekeeping staff found things left in our rooms when we checked out and showed professionalism and concern for their guests as we retrieved items left by our friends who headed home before us. The staff made the trip a fun time rather than a weekend filled with anxiety. Thank you!!!

"So-so Accomodations"

3
24/01/2016

This place did not have elevators, so we had to tote everything up a flight of stairs. All rooms were outside rooms, not indoor. Not something we expected especially in 20 degree weather. The beds had huge lumps in the middle of them due to the mattress pads I guess. The light above the sink flickered so much, it would send you on a psychedelic trip after a while. Breakfast was fine. Checkout was easy.

"OVER CHARGING"

3
19/01/2016

They will tell you one price and bill you another, much higher. I would not recommend Best Western to my worst enemy let alone a friend. Telling the truth is not something they do. House keeping was ok, they don't do what you ask on there information cards.

"Great value and nice people"

4
16/01/2016

This is our favorite place to stay when we travel to the area for snow skiing. Clean room, nice workout room, very tasty hot breakfast, and very friendly front desk staff. Convenient location to either Sugar or Beech mountain resorts. We stayed there twice last winter and are going again next week.

"Great birthday trip!"

5
14/01/2016

We prayed for snow and as we pulled into the parking lot, it was snowing! Shannon and Caren were such a pleasure to work with in trying to plan for our family vacation! My daughter turned 13 during our stay and everyone was so kind. The restaurant staff were always so friendly and accommodating! Mary was such a joy on our last morning there. The housekeeping staff was fantastic and always cleaned our room spotless! We were quite messy and they always folded our personal blankets and placed our child's stuffed animals so cute on the bed. Great experience!!

"Despite no snow, excellent experience"

5
03/01/2016

We wanted to go up for a ski trip and to see snow, but the weather just didn't work out. The hotel staff was great and very knowledgeable of the area. They showed us quite a few places where we could go and do stuff with kids. All the staff restaurant recommendations were spot on!

"As always, one of my favorite pet friendly hotels"

4
30/12/2015

This is one of my perennial favorite hotels when traveling with my dog. As always, it was a MOST enjoyable experience. The quality of the hotel service and the quality of the breakfast items stand out. I would not consider anyplace else in the area when traveling with my dog. I would rate this hotel higher, but the weekend rates were in effect. It is high season for this hotel right now. The weekday rates are usually MUCH lower.

"Another Great Experience at Best Western, Banner Elk"

5
22/12/2015

This is our second visit to your BW location in Banner Elk. No surprises. The staff was very accomodating and worked with me when I needed to change reservation dates and give us adjoining rooms. The rate I was charged for the room was very reasonable, and when you factor in the complimentary full breakfast, it really is a great value. We will be back same time frame next year.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, Thank you so much for your continued loyalty, as well as your stellar reviews. We appreciate knowing that we have become your preferred choice when traveling to the Banner Elk area. It is always wonderful to hear when our guests leave feeling they have received optimal value during their stay. We take pride in our ability to provide our guests with the full spectrum of comfort, service and amenities. and we look forward to providing you with another exceptional experience next year. Sincerely, Caren Peoples Best Western Mountain Lodge

"Adequate hotel, nice staff"

3
16/12/2015

The king size bed was very comfortable and welcoming. Better than most other pricy hotels. Everything else in the room was adequate yet dated. The staff are friendly and helpful. The breakfast did not include a waffle maker.... Only microwave pancakes. No thanks.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, Providing our guests with a restful and rejuvenating night's sleep is a top priority for us, so I am very glad to hear that we were able to deliver on this important aspect of your stay. Our staff is always eager to ensure that our guests are well taken care of and I will be sure to pass along your appreciation for the friendly and helpful service you enjoyed. However, I am very sorry to hear that we were unable to provide you with that memorable and exceptional overall experience that our guests have come to expect of our brand. Normally our hot buffet breakfast is a highlight for our guests, so I apologize that our pancake option was not to your liking. I hope that you were able to enjoy some of the many other selections that we offer. We always have renovations planned and are eager to complete projects as our business levels allow. I hope that you will consider staying with us again so that you can have the opportunity to enjoy some of these enhancements. Thank you for taking the time to leave your review! Sincerely, Caren Peoples Best Western Mountain Lodge

"Very Good for the money"

4
30/11/2015

We have stayed here three times now and will probably return. Good value, Good location to everything in that area. Friendly service and clean. The only negative is that we checked in on a Thursday and wanted to stay Friday but they were all booked up.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, I am very happy to hear that you and your family enjoy staying with us during your trips to the High Country. We always like being considered part of a tradition for our guests, so we definitely look forward to having you stay with us again. The weather has been quite mild lately, but we are hopeful for snowy ski conditions as we approach the upcoming holidays. If you haven't stayed with us during the winter season before, it is highly recommended. We appreciate you taking the time to share your review! Sincerely, Caren Peoples Best Western Mountain Lodge

"A fine Best Western hotel"

4
24/11/2015

The staff is wonderful here, very helpful and nice. Really good fitness center, free popcorn and coffee at night in the main building. The room amenities are fine, though a bit outdated. Love the beds, however, very comfy. I always stay here when working in this area.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, Our guests are our number one priority, so it was our pleasure to assist you during your recent stay with us. I am glad that you have been able to take advantage of some of our great amenities. I definitely enjoy sipping on coffee throughout the day, so our hot coffee station is one of my favorite amenities. Our Front Desk staff always enjoys welcoming our guests with the smell of fresh popcorn. It is certainly a guest favorite and a treat to take back to your room and enjoy while relaxing in our comfy beds. Thank you for taking the time to share your feedback. We look forward to your return visit, whether for business, or pleasure. Sincerely, Caren Peoples Best Western Mountain Lodge

"Bring your inner Scotsman!"

5
23/11/2015

Delightful hotel with outstanding staff, all the usual excellent amenities, lovely breakfast lady, and a cozy lobby with a historical treasure-trove for kilt-lovers. If you've a wee bit o' Scotch in your blood and want to know which plaid belongs to which clan - spend some time perusing the handsomely-framed kilts & crests adorning the lobby walls - very interesting! Also, they have feather beds! (Not in the lobby).

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, We always enjoying hearing when our guests have a personal connection with our Scottish decor. If you have not been already, I highly recommend attending the Grandfather Mountain Highland Games. This event takes place annually in the summer, and we host quite a few of the clans in attendance over the event weekend. If you have time to get away and return to the mountains this summer, definitely keep the weekend of July 9th in mind. Thank you very much for your review. I hope that you will come back and stay with us again! Sincerely, Caren Peoples Best Western Mountain Lodge

"Great visit!"

5
23/11/2015

This was a great experience for our first stay at a Best Western! Everyone went out of their way to help make our stay a good one. Breakfast was great and the lady hosting the area went above and beyond to make sure we had what we needed. Front office called after we were in our room to see if we needed anything.

"Over priced and not very convenient to Boone"

3
09/11/2015

We are rewards club members. Upon check in, staff made my wife fill out all sorts of paper work concerning pets, smoking, etc. We never were treated as rewards members at all. Room cards did not work. Took them back and was accused of some how wiping the cards. We wanted a suite, but were given 2 double beds in a rather small room. Tried to up grade and was told that was the best they could do. In terms of price, this BW is higher than comparable BWs in size. Should have gotten more for the money. Even though the hotel is less than 15 miles from Boone, it is not a "short" drive. 2 lane highway navigates several mountain slopes making fast progress difficult. The reality is that this hotel would be annoying if you were doing business specifically in Boone. Besides the cramped room, the shower stall had stucco above it that appeared to be developing black mold. Internet, parking, and TV selections were all very good. Breakfast was really good. Large breakfast room with more choices than typical BW. Female attendant was super friendly and helpful. Enjoyed the breakfast very much. It was the best part of the stay. If we ever go back to Boone, we would definitely stay in Boone proper and avoid going out in search of a BW despite our rewards membership. This was an average stay at best with a higher than average price tag. Rooms were clean but in need of some up dates. Exterior landscaping needs some help as well.

"The staff Is superior!"

4
07/11/2015

All ground floor rooms here with a sitting area in the center of the complex. The thing to watch is the double bedded rooms are double bed sized. They are soft and comfy just small feeling. Breakfast was hot fresh cooked with real scrambled eggs, sausage, grits, and gravy. But the extras you might expect like waffles or pacakaged oatmeal were not available. But I can say the staff was very proactive, considerate, and watched for ways to serve their guests. We would stay again. The rooms were clean looking and clean smelling.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, Thank you for taking the time to share your review! I am very pleased to hear that you feel our staff is superior. Our entire team takes great pride in our work, and we are sincerely eager to assist our guests in any way that we can. We always strive to provide our guests will clean and comfortable accommodations, so it is always very nice to hear when our efforts are appreciated. I apologize that our rooms with two double beds felt small for you. All of our rooms with two beds are this size. However, the next time that you are in town and your travel plans permit, we do have several rooms on property with single king beds which most of our guests traveling as couples truly enjoy. I am very glad that you enjoyed our hot, buffet breakfast. This is one of our guests' favorite amenities, and while we do not serve waffles, we do offer a hot pancake option. I hope that you will consider staying with us again so that you can enjoy these! Thank you again for your review! We look forward to seeing you again. Sincerely, Caren Peoples Best Western Mountain Lodge

"Family Weekend"

5
06/11/2015

We have stayed at Best Western in Banner Elk for the last two years during Appalachian's Family Weekend. Very clean and rates are more reasonable than most other hotels in the area. Definitely recommend it.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, Thank you so much for choosing to stay with us for Appalachian's Family Weekend! We always like to hear when we have been able to exceed our guests' expectations. It sounds like you are making a tradition out of your visits to the area, so I look forward to maintaining your loyalty. If I can be of any assistance in the future, please do not hesitate to contact me. We look forward to hosting you again next year, if not before! Sincerely, Caren Peoples Best Western Mountain Lodge

"Very nice place to stay."

4
04/11/2015

We stayed at the Best Western Mountain Lodge at Banner Elk this past weekend (Halloween weekend). It's older, but it is very well maintained, and our room was very clean. The staff is friendly, professional and accommodating. We will definitely be staying there again, and we will recommend it to anyone who plans to stay in the area.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, Thank you so much for choosing to stay with us over Halloween weekend. I am very glad to hear that you enjoyed your stay. We always strive to provide our guests with the most comfortable and satisfying stay, so we appreciate you sharing feedback regarding your experience. Ski season is right around the corner, so please keep us in mind when making your winter travel plans. We definitely look forward to hosting you again! Caren Peoples Best Western Mountain Lodge Banner Elk, NC

"A good place to stay for the money!"

4
29/10/2015

The staff was friendly, especially the server at breakfast! She made you feel like you were eating with family instead of a motel restaurant. 3/4 of the rooms weren't available due to a large party that had checked out earlier in the day. This was my only complaint. Will stay there again if in the area.

bwbannerelk, Front Office Manager at BEST WESTERN Mountain Lodge at Banner Elk, responded to this review
Dear Valued Guest, Thank you very much for choosing to stay with us during your recent trip to the Banner Elk area! We always appreciate when our guests take the time to provide their feedback. I am very glad that you had the opportunity to meet Mary during your visit. She does a wonderful job in the dining room and really knows how to start our guests off on the right foot with hot food and a warm welcome. I do apologize that all of the rooms in your party were not quite ready for check-in upon your arrival. During the fall season, we are contracted to host the opposing teams for Appalachian football games. It is always a very exciting time! For those games that are not scheduled until later on in the evening, a later than normal check-out time may be required. In these cases, we attempt to contact all arriving guests for that day to inform them of the extenuating circumstances. It is very seldom that this occurs, and we always appreciate our guests' understanding. In return, we very willingly offer these guests extended check-out considerations for their day of departure. Thank you again for your feedback, and we look forward to hosting you again! Sincerely, Caren Peoples Best Western Mountain Lodge

"Short stay"

3
29/10/2015

My husband and I stayed at this hotel because it was close to activities we had planned. The clerks at check-in and check-out were very friendly and helpful. The room; however, did not meet with the price charged. The mini-frig froze everything we put in it, and the shower hardly had any water pressure. The rooms need to be updated. All in all our stay was okay. It was quiet.

"Fantastic Hotel AND Pet Friendly"

5
28/10/2015

This was one of our best pet friendly hotels that we have found and in a very nice resort area. First, the front desk staff could not have been nicer. This hotel was like a ski lodge, with the lobby area large and comfortable with a beautiful, inviting fireplace which was lit. There were comfortable chairs all around so you could hang out in the lobby. The room was one of our best we have had, two large comfortable beds, plenty of room, a flat screen tv, plenty of towels and very, very clean. I could not believe all this and they welcomed my yellow lab Cody. I highly recommend this hotel and will definitely stay there again on any future visits.

"Great Place"

5
28/10/2015

Traveling with 2 of our Grandchildren. We really felt welcome here. Our room was clean and well stocked. Needed an extra bath cloth and they bought that to our room. Beds are very soft. They only have double beds, but hey, queens and kings use not to exist. We slept fine. Staff was very friendly and helpful. They have a breakfast bar and a very friendly lady working that as well. Would recommend this Hotel any time. Great job done by all.

"Fall Mountain Trip"

4
26/10/2015

Went to the Blue Ridge mountains for a Fall color viewing trip. Found this place on line and booked for a long weekend. The rooms were a little small, but clean. The staff were very helpful and courteous and the location was beautiful.

"Nice budget option, beautiful location"

4
24/10/2015

My wife and I stayed in this edition of the Best Western on a long weekend trip to the Banner Elk/Boone area. It's an enjoyable budget motel with everything you'd expect from the price range. The lobby area is charming with interesting displays highlighting the region's Scottish heritage. The staff were friendly and helpful during check in as well. Our room was comfortable if a little noisy. If you're sensitive to neighbor noise I'd recommend asking for a room on the end of the building. The walls were a little thin at times during our stay but we accept that when you're living within a couple hundred square feet from hundreds of other people you have to be realistic and understanding. I would wholeheartedly recommend this hotel to anyone visiting the area. The price can't be beat considering it's in a popular resort area.

"Holden"

3
22/10/2015

There are not a lot of choices for Hotel stays in Banner elk but it is nice. It's a little dated but the staff try real hard to make you feel at home. They are very helpful and make the stay worth wild.

"Great location"

4
20/10/2015

Stayed the weekend of the Woolley Worm festival so the hotel was sold out. The lobby is beautiful, beds comfortable, staff friendly and location is perfect. Hotel has been updated but the walls are Very thin. We were awakened by screaming, crying kids at 6 am both mornings. The air/heater is very loud since it is an older floor model under the window. I would still recommend the hotel.

"NICE SURPRISE"

5
20/10/2015

Usually we can't get into this hotel, as it's booked or priced higher than our budget. Booking early was the key. We were pleasantly surprised to find such great amenities here such as a pool, tiki bar area, grills, picnic tables, HOT popcorn machine & gourmet coffee in the lobby and a great fireplace-lounge area by the lobby. Our new favorite Banner Elk hotel !! GREAT staff

"Best Value For So Many Reasons!"

5
19/10/2015

Best Western in Banner Elk is, by far, the best option around. Breakfast is enormous and is included in the price of your stay. They have pet friendly rooms for only $10 more per night, complimentary popcorn and coffee all day long, free wifi, and it is less than 2 miles from Banner Elk, making it very walk-able. There is a great Mexican restaurant (Puerto Nuevo) nearby an several other food options. Two grocery stores relatively close...I could go on and on.

"Just what we were looking for"

4
17/10/2015

Quick weekend trip to see the leaves changing. This hotel was perfect, comfy, cozy, and in the middle of the Boone, Banner Elk attractions. Between grandfather mountain and the ghost train of Tweetsie this hotel gave us the rest we needed to keep on adventuring!

"Grown up get away"

5
16/10/2015

Best Western Mountain Lodge is beautiful. The rooms are spacious and beautifully decorated. The beds will give you a great nights sleep. The staff is friendly and quick to answer any questions. The breakfast is tasty and the server is friendly and makes sure you know what is available and where to find everything. You can't find a better place to stay.

"Great Stay"

4
12/10/2015

A real nice place to stay, and beautiful view out our window. The room was comfortable and clean. The ladies at the front desk were very helpful and professional. I really enjoyed the lounge with the burning fireplace. The morning breakfast was really great. Hot grits with biscuits and gravy were a plus. The lady who worked the dining room was very nice, and was always checking on people. She was absolutely wonderful and greeted everyone with a smile. I would recommend this place to anyone staying in the area. I will definitely be back next year.

"No Complaints!"

4
12/10/2015

Nice hotel in a great location! The feather bed was very comfortable. Breakfast was hot with a nice selection. WiFi worked well. Staff took the time to recommend eating establishment. No complaints at all.

"Not worth the money.. and this a MOTEL, not a hotel"

3
12/10/2015

We stayed at this location for 1 night in September 2015. it was not worth the price. We got a 1st floor room with 2 double beds, and they were TINY. My husband and I had to sleep in seperate beds because there was no room for 2 people to fit in the bed. The bathrooms are very outdated. The only thing that was good about our stay was the hot breakfast. They had great biscuits and gravy.

"Loved my stay, front desk staff was so helpful"

5
01/10/2015

A lack of planning on my part led to me having a very bad day. We was displaced from my vacation home for several days and I stayed at the mountain lodge and it absolutely turned my mood around. The room was great but I really have to commend the front desk staff. Every issue we were having (not related to our stay) the lady at the desk was either able to make a call and help me out or she could point us in the right direction. It rained our entire stay but the lady there had so many suggestions on things we could do in spite of the bad weather. I've been vacationing here for years and had no clue all the different things to do. I'm not good with names, im fairly certain it started with a C or a K. Much needed R&R.

"Enjoyed the Stay"

4
30/09/2015

The staff was friendly and courteous. After checking in we asked what the pool hours were, to be told it had closed for the season. That's what we get for assuming a “heated” pool would be open later in the year! The rain made for a slippery walkway around the pathways as they were tile, so you really had to watch your step. The attendant at the breakfast area was very welcoming and friendly and the breakfast was tasty and sufficient.

"Great housing option in Banner Elk"

5
28/09/2015

Granted there are not a lot of name brand hotels in Banner Elk, mainly "Mom & Pop" options or you can rent a home/condo to stay in. I looked for hours at options while planning our trip, thinking we would prefer anything to the Best Western. During peak times, it is hard to find somewhere that is reasonably priced, so I conceded and booked the Best Western. To say I was plesantly surprised is an understatement. All of the staff was exceptionally friendly and helpful. The General Manager, Shannon volunterally offered to book dinner reservations for us and made other recommendations for dining options during our stay. The complimentary, hot breakfast bar was much better than many we have had in other hotels . Cant say much for the eggs, but the grits, sausage and other options were a good quality. Nice variety too, with cereal, yogurt, breads and pancakes. The only room available was a pet friendly room, but the staff made sure there were no hairs left over from pets. Quality of bedding and towels were what I normally see in much more expensive hotels. The decor could use a little updating as the chair was looking tired and worn, but that is my only complaint. My doubts are gone and I would not hesitate to stay at a Best Western again, especially when we are in Banner Elk.

"Highest recommendation"

5
27/09/2015

The entire staff and employees made this location a most pleasant visit. The property is clean and well maintained and professionally operated. It is centrally locate and easily accessed with multiple dining and recreational areas. The Best Western at Banner Elk, NC gets my highest recommendations.

"Best Hotel I Visited in the Area"

5
27/09/2015

The sevice was excellent. Even had a welcome bag for my dog. The rooms were well equipped, immaculate, and contained amenities you expect to find in much more expensive hotels. The entire staff was extremely courteous and helpful. The complimentary breakfast was excellent and the server made you feel very welcome. A totally enjoyable experience.