SureStay Plus Hotel by Best Western Andrews, Andrews

Manager needs customer service skills,Breaks all the rules now with Covid ,no masks no social distancing,no disinfecting.... Disinfects with windex.Linen is disgusting torn yellow,carpets are filthy,Housekeepers put stickers on doors that they are sanitized big joke (BIG JOKE )Dora,Wendy front desk workers care about everyone that walks through that door,and will accommodate you if needed .But if you talk to Manager Belen about anything like dirty torn linens, toilet paper, laundry is full of oil from the workers washing .She doesnt want to hear nothing says thats the least of her worries!!! People look around before staying here there are other places,better places to stay at here in Andrews.

Not sure what this place is called now. They lost the Holiday Inn Express name and it says it might becoming the Best Western. Not sure why Best Western would want this place. I rent a King size bed room, probably the hardest bed I have ever tried to sleep on. Around 4:00 am I moved to the floor with a blanket, my back was killing me because of the lousy bed. Breakfast was a flat pancake like mold of bagged eggs, bacon was microwaved half raw. Not waffles, no potatoes, nothing else except a slice of bread or yogurt. LaQuinta is up the road and a far better place.

As Far as Holiday Inn Express goes, this one is...just OK! Clean and well kept, however the staff seems to be lacking in customer service skills. Staff could stand to step it up a notch! Nice conference room to use for business meetings.

Great hotel, everything you expect from a Holiday Inn Express. Comfy beds, decent breakfast, and friendly staff. Unfortunately the Elevator was out of order and our room was on the third floor. We still enjoyed our stay and would stay again.

2 Awesome hotel staff members, I didn't catch their names. Place looks neat, orderly, and professional. Room looks nice, lobby looks excellent. They have a fitness center worth checking out and the view is standard.

We stayed there on November 5. I always carry my favorite down pillow and I left it. Although there was no phone number, I emailed the manager when I got home and she sent my pillow free of charge. I had it by Wednesday. We will be staying there again!