Best Western Plus Victoria Inn & Suites

Excellent hotel, great price, and good breakfast! Staff are always very professional and friendly, and there was no hassle or problems whatsoever. The bathrooms were clean, the pool was great, and had a great night sleeping with nice cold A/C.

We just stayed at this hotel and had one of the most horrible, and frankly distressing customer experiences in my entire adult life. Yes, it sounds like I'm exaggerating, but here it is - my wife is a diamond member, and we have used Best Western hotels for decades at this point, because of the consistency and availability, no matter where we are in the United States. I mention this, not to say that we think we're extra special, but to say that we have had hundreds of stays at various Best Westerns, so this is by far the worst experience. When we booked the room, my wife thought that the room would have laminate flooring, like the picture showed. When we got to the room, it was rather worn, with old carpet, stains on the blanket and WiFi that wouldn't connect if you used your computer. Now, all that is definitely disappointing, but we're not inexperienced travelers; we know that sometimes the room doesn't match exactly and life isn't perfect - that's part of traveling. However, I wanted to let the person at the front know what happened. And that's when **it hit the fan. I asked the person on duty if the rooms have laminate flooring and he replied that only the first floor has that kind of flooring and that they were booked by Halliburton until the end of the year (it's currently March) and those rooms will be unavailable. So I said that it seems a little misleading to use that as the picture of the room you're booking if you don't have that room actually available. First he said that corporate makes him do this. After some RESPECTFUL back and forth, reiterating my concern, he then responded that he has the right to refuse service and that this is the way it is at all the hotels he owns (yes, he immediately escalated). I then said that we have stayed at many different Best Western and this is not the norm. So he responded that we are now banned from all his 86 hotels. I left, came back and asked for his name and he responded with “it's on the card.” It said “RC (I can't remember the last name) - HR Manager. So I then called Customer Service and was told that I can be banned for any reason. This was supposed to be a restful, Easter vacation before we finish out the school year. Now we're stressed out that we may not be able to stay at a Best Western in Texas. At no point did I raise my voice, speak derogatory towards him, or threaten this person. We have NEVER had a problem with the front desk clerks. I sincerely hope that this person isn't in charge of Human Resources. I hope that I am able to get in contact with someone in Omkishan LLC.

So I've stayed here every year. I was told that I could use my points for two nights and then pay once I got here to extend my room on the phone cause it wasn't an option online or over the phone. So while eating breakfast the manager comes to me after my first night and says we can't actually extend your stay as I'm fully booked when I checked in day before. This is ridiculous and obviously their team is not on the same page. I would recommend staying somewhere else were the accommodations are held like that was discussed.

Handicap accessible room, with walk-in shower as requested. Shower had non-slip floor. Room was clean and spacious, comfy pillows & bed. Breakfast area was well tended to. The lady that worked there did a great job, and she made guests feel so welcome.

Very friendly. Very helpful. Room and bathroom was very clean. Bed was very soft. A very pleasant stay . I will always stay there from now on. Great location to everything, easy to get to ,easy to get out of the parking lot. Easy for family to come see us while we was in town. The room was very roomy.

The bed was super comfortable!! The room was super clean, breakfast was amazing!!! Amazing staff as always, this is the only hotel I book with!! I recommend this hotel to all my friends and family whenever they go on vacation!!! Thank you Best Western!

Good nights rest and stay every day was clean and the breakfast hit the spot every morning I highly enjoyed my stay and I enjoyed the employees that were there and they were very nice and friendly i will recommend staying here to anyone

We had a safe, clean, and comfortable stay. Our room was clean, staff was professional, and breakfast was good with a variety of food offered. A nice feature was a free local newspaper being available each day of our stay. I would highly recommend this hotel. It is also close to shopping and restaurants.

Very comfortable room and the staff was very pleasant. Full complimentary breakfast was an additional plus. Location is near Starbucks shopping mall, movie theater and by one of the main highways coming into the city.

Very comfortable stay very helpful friendly service with a smile the hotel is conveniently located near the mall area and numerous restaurants up and down the Main Street Navarro the crossroads area will get you anywhere you need to go

Have stayed here begore and this place has very good rooms, although the soap wasn't refilled in the shower, but the room was clean, smelled good. Internet was good as well. A/C struggled a little bit and made a funny noise when it cut off. Decent amount of parking.

The afternoon person was the worst, most disrespectful I have ever dealt with. My booking sends “ghost” cards by email or fax to hotels and this person had no clue and was very combative about how it works. It is an actual C.C that pays room and incidentals( like any normal C.C. This person didn't like me explaining how it works and threatened multiple times to “cancel” my reservation stating “ the customer is not always right”. When I gave them another C.C. And then told them I stay approx 100 nights per year and they were the worst I have ever dealt this person then said “ you can leave I have just cancelled your reservation”.

We are returning guest. We've noticed GREAT improvement over the past 9 months. The staff here is wonderful! Very clean and welcoming. We stay for 7-9 days and really enjoyed our stay. Rooms are clean. Bed comfortable. Shower/bath tub great. Miss Patsy at breakfast has been here for 16 years! You will love the location! Enjoy your stay! We did!!

The room was very clean. Pool was nice. We had family come and sit poolside with us and the atmosphere was perfect. We also hung out in the lobby area. The beds were comfortable. I felt safe and the staff personnel were very kind and professional. The room was very modern and updated. Love this place and I will only stay at this location when I come to Victoria, Tx.

Excellent experience from the front desk to my pillows, towels and bed! I was allowed to sleep in and rest without any interruption. Only wish they made beds after like 1200 .. But all in all excellent! Thank you

Great, knowledgeable and friendly staff, clean room, nice breakfast and location was perfect. Clean outdoors, room nice and cool. Quiet hallway. Would definitely book again when I'm back in town. A+++++

We checked in on12/17/22 in the afternoon.They were remodeling the lobby and had just finished remodeling the rooms.The place was clean and super quiet.The breakfast was decent but the attendant had a constant scowl and was not very watchful over the buffet,allowing several items to remain empty at times.Overall,the experience was good-in fact,it was better than the last time at this hotel a few years ago.

Poorly managed, food server more worried about phone than guests or food. Also server used same gloves to strip beds in rooms then prep food. Food was supposed to be out til 9am, at 8am only dried up eggs, all else put up.

My daughter and I stay here every time we go to Victoria tx but had a bad stay this time. First they forgot my extra blanket I requested when I made the reservation reminded them still no blanket. Then TV remote didn't work. Tried to call but phone didn't work. Nest daytime elevator broke. We were on 2nd floor had to use stairs. I'm disabled going down not bad but going up hard. The hot water heater went nuts and made terrible noises and no water pressure either morning.

Hotel was great to stay in, despite the old microwave and the too soft bed. Upgrade the microwaves and remove the mattress toppers and get a pillow top or firmer mattress. I will definitely be staying again and I will definitely refer others to stay atvthis hotel location.

When I go to a new town I am always a bit nervous about the hotel. I will book at the Best Western Plus going forward to put those fears to rest anytime in Victoria. Everything was perfect, the bed in particular was very clean and large enough. When my check bag was lost they helped me find a nearby Target to get dress clothes for my interview. If it weren't for the Best Western Plus I would've never gotten my job, thank you Best Western Plus!!!!!!!!

They stay here was amazing. It was made even better by the friendly and helpful staff I met. Ashley and Tiffany, her manager were both outstanding. They took the time time to talk to me. They were extremely helpful, knowledgeable, and professional. Due to their high people skills, and compassion as excellent and hospitable people, I will seek to stay here every time I'm in Victoria.

We usually love the Best Western but this one was not a very good experience We were to tired to complain but left as soon as we could ,we usually stay somewhere else but wanted to give the Best Western a chance

This place was clean and very well maintained. Staff was amazing and breakfast was not the best but doable and was hot and ready when they said it was ready. Definitely a place to stay again on our next trip.

Very clean hotel. Staff was attentive and courteous. Amanda went above and beyond. Breakfast was terrific both days! Located where everything in town is easily accessible in just a few minutes. I've stayed in at least a half dozen hotels and motels in Victoria and this is by far the best value. Will definitely be back!

This is a beautiful hotel! It's clean and has a lot of comfort items to make you feel at home. We were in town for a stressful event and coming back to this room was very peaceful.The entire staff was professional and polite the entire stay.

Had an excellent stay and a great base for excursions to the coast. If you stay here don't miss eating at the Pumphouse. The bed had a super soft topper, the breakfast was hot and the breakfast server was extremely kind and friendly. The staff was helpful and checked me in very quickly. We'll be back.

Booked a week stay for my vacation and left the very next day after my arrival. Not very clean, roach in the bathroom. Worst part is it didn't seem like it was a big deal to the manager. Not worth the cost.

Pleasantly surprised! The room was very clean and did not have the odd smell that you experience when staying in a hotel. Everything was well stocked. Bed quite comfortable and it was pretty quiet. Just an occasional noise every now and then. Checking in and out was a breeze! No problems at all. My husband and I plan on staying again. Great for a quick getaway and an evening of relaxation. Plenty of places to eat nearby.

I love to stay here. The staff is helpful and friendly and the rooms are clean, spacious, and bed is soft and comfortable. The breakfast was hot to go and included omelet, bacon, sausage and potatoes. I stay here once a month and enjoy it every time.

The people here are wonderful Lori, cindi and the rest employees are fantastic will definitely be back. Best hotel here in Victoria Texas. Always clean and the beds are super comfortable. Restrooms are clean towels are soft ..

Everything was fine with the room. Breakfast was very good. My one complaint is that the pool and hot tub were closed, and the reason stated was that it was out of season and they never open until mid-April. Please mention this fact on the amenities list of the hotel so guests like us are not surprised. I feel it is improper to advertise that you have a hot tub and feature the photo of the pool and hot tub as the hotel's primary picture when it is not even planned to be available. When I complained of this the manager argued with me and falsely told me that all hotels in the area with outdoor pools have the same policy. I called a neighboring hotel with open outdoor pool and moved there for the second night of our stay in Victoria. It is very bad form to lie when arguing with your guests.

Was in town for work, need a quiet place to rest my head and some good WiFi. This placed delivered! Super quiet. Great rooms. Nice hot to go breakfast. Great WiFi. Everything I needed for my stay. Staff was super helpful.

Best Western plus is a great hotel to stay when traveling very nice lobby and rooms the lady on night staff very kind person the food was ok the night shift clerk was just the best she really deserve a raise

Our trip was for surgery at the Victoria hospital. The staff just embraced us and showed concern for us. They asked my husband daily how I was doing. The made sure the room was clean and sheets were changed when I came back. They were extremely helpful when I had a medical setback and had to return to the hospital. They extended our stay and made sure we had updated keys. When we returned later that day they basically were a welcoming committee at the door! They are amazing and I'd strongly recommend you stay here.

Nice, quiet and more importantly- Clean! The hotel is great, staff is excellent, felt safe during stay and we could tell they keep the place super clean. My new favorite spot in Victoria. Anything we needed, they took care of.

The hotel is situated in beautiful, Victoria, TX. There is lots to see in Victoria and a little town down the road by the name of Cuero. Very comfortable and clean rooms. The staff is friendly and helpful.

Stayed here 2 nights. Rooms were very clean and appeared to be remodeled. Was a little wary of the tub. The bottom seemed,to have a curve to it. Was a bit nervous about falling. Very nice staff. Would stay here again

Stayed here while doing some business in town. The staff was more the willing to help, rooms were large and clean, amazing breakfast and very quiet. I would definitely recommend this hotel when in town. Can't wait to return.

everyone was simply wonderful! and when I opened the door of the room, there was the sweetest smell of some kind of flowers! it was awesome! The beds were very good, the shower was the second best I ever used ( 1st goes to BW Flatonia)

I greatly enjoy staying at the Victoria BW. The staff are always welcoming (especially the lady who works in the breakfast dinning area). The hotel is very clean and very quiet. Guaranteed a great night sleep! The Victoria BW is in a great location very near several retail stores and restaurants in Victoria! I did a lot of my Christmas shopping nearby! You cannot beat the value for a great stay!

As usual, this Hotel never dissapoints us. We were a little early and we were still able to check in. The room was very clean and the bed was super comfortable. I got extra towels and pillows as I had requested when I booked the room. Patsy in the breakfast area is great. Very friendly and breakfast was delicious. We always get offers from other Hotels in this city, but we always stay at this Hotel because we get such friendly service and the rooms never dissapoint. You will not be disappointed in this Hotel. Thanks for another great Stay.

Had a really great stay at this hotel while on business in Victoria Texas. Staff was very courteous, helpful, and friendly. The room was very clean, quiet, and comfortable. All of the room amenities were in good working order with no issues. The breakfast was very good with several options.

Came to town for a family wedding on October 2019, made reservations on January 2019. Reserved three (3) rooms but they still managed to get it wrong. Had me checked in on wrong dates, cancelled two (2) rooms on their own by mistake. What should have been a simple check in took over 30 minutes. Still had to have manager come in and correct everything. When things were finally straighten out, went to room only too find air conditioner not working, handicap bathtub rails broken, saw roaches in the room and dry blood stains on what was suppose to be clean bed cover. Hotel had musty, old hotel odor even though it's about one (1) year old. At least hotel manager was accommodating and acknowledged their mistakes. Will think again before we book a room here.

Very friendly and helpful staff. Quiet rooms and nice décor. Free breakfast was above average. Would definite stay here again. It's location is good for easy on off of highway and very close to shopping areas.

Lobby was stuffy/hot. Key card quit working twice (holding it in my hand, not near any devices). They were IMMEDIATELY replaced without hesitation. Breakfast coffee was by freeze dried machine. No fresh available.

As pleasant an experience as one could ask for. Stop in to this BW property with friendly folks nice large rooms all the amenities expected in the room, no, no candy on the pillow, but that costs anextra 50 a night where you get that, bowl of soft mints on the registration counter though. Pool, large TV, comfy bed to sink into, fridge, micro, nice bath linens, computer/reading table for the bed. You can't go wrong here - try it out!

I have stayed here many times, it is the only hotel I look at when going to Victoria.. It is a great hotel with friendly employees. Parking is good and it is pretty close to everything. The pool and hot tub are always clean and refreshing.

This was a very pleasant stay. The staff is very professional. The rooms are nicely updated and clean. They are located in a great spot for close by shoping and places to eat. For the semi truck drivers you can park at the shoping plaza next door.

Check your bill at check-out if you stay here. Knowledge of the BW product is limited. This hotel did not apply my $20 travel coupon, even though they insisted they did. Breakfast was the only bright spot. This stay solidified my belief that the BW product in the USA, compared to Asia and Europe, is a poor product.

This is my favorite hotel in Victoria. The beds are very comfortable. The morning breakfast is always good. They are remodeling & updating the hotel. But the people working here are always friendly & helpful. It's also nearby the malls, shopping centers & restaurants.

I am never dissatisfied with Best Western. The Value for Price is great. It is always clean. The staff is always helpful and friendly. The breakfast, although a typical hotel breakfast, is always as good as it can be.

We came to Victoria for a softball tournament and immediately was impressed with the building especially the entry/lobby. Staff was awesome and went above and beyond for our family. We had a great time, Thank you

This Best Western never disappoints. The staff is always very friendly and helpful. I always get checked in right away even if I get there early. The rooms are very clean and the bed is so comfortable. I always get extra pillows and towels if I request them. The breakfast is always hot and very good. I like that now I get my bill sent to my email the morning that we leave. I will not stay at another hotel in Victoria because I am never dissapointed every time we stay here. Thank you very much!!

In the area easy access off hwy. Several Stores in walking distance. Walking distance to several restaurants. Quite rooms. Breakfast had hot and cold items. Well lit parking area. Outdoor Pool. Nice size Tv.

The decor of the hotel was warm and inviting. I particularly liked the use of wood trim.My room was spacious and featured my always appreciated microwave and fridge.The bath towels were cushy soft and had a designer pattern --not the usual plain old scratchy white. Loved the hair dryer! The breakfast choices included everything from cereal to omelettes. The staff member in charge of the area made sure that all items were kept fully stocked and she went out of her way to be sure each guest's experience there was a pleasant one.

The Victoria Best Western is a very nice hotel. The rooms and the amenities are only surpassed by the great staff. I will not hesitate to stay here again. It is conveniently located. The rooms are awesome.

Enjoyed a few days with family while attending the county fair in my hometown which is about 40mins from this BW. I like staying at the Victoria BW because it is very near the mall, places to eat the 7/11, gas stations and near family. Plus, the cost to stay is very reasonable.

My overall experience with Best Western is favorable. This one has a high quality rating which I check thru TripAdvisor! When I checked in I was given the worst King bedroom in the place? The room had missing amenities (no hair dryer) about 6pm, my wife asked me did I think an earthquake was occurring ! I looked at my bottle of spring water on the bedside counter it was shaking violently. I called the front desk at first the lady said they were not experiencing anything. I advised her to come to our room located directly above her. I was then advised that maybe it was the washing machine and it will be shutting off soon. She then told me she could move us to another room? My question is as a “Rewards Member “ why give me one of the worst rooms in the hotel? Does their excellent rating need to be revised!

The hotel has a great location. The building looks new and clean. Desk clerks very friendly and efficient! Very reasonably priced. Large, clean breakfast area. The room was spacious, very comfortable and clean.

Always a great place to stay when in Victoria. Very nice staff, rooms always clean, no bad oders, extremely comfortable bed and pillows. The breakfast is good and had good coffee and assorted tea and juice options.

This place is this best! The people are very friendly and caring. The bed is comfortable and I stay here when im in Victoria. And their breakfast is good in the morning they have a wide variety of food!

Consistantly friendly staff and well managed BW location, clean with nice bath linens, large roomy rooms, nice TV, comfy beds with laptop table available, fridge could stand to have a FREEZER!Good I-net, nice breakfast, fitness facility, really nothing else needed and I must say this is the place I stay at the most all year. Try it out, no disappointments!

This was our first time to stay at this property. We were assigned room number 107, this room had a sour odor, the best quickly assigned us a new room which was great. The room was clean, the bed was good, and the room on the 3 Rd floor was great. Breakfast was good, hot and appreciated. Easy to find this property, and easy to get back on 77. Great value.

This hotel is the best in Victoria. We have stayed at other hotels in this city and the staff is the friendliest that we have come across. Everyone from the front desk staff, the housekeepers, and the breakfast area employees are always so friendly and courteous. The rooms are always super clean and the beds and pillows are super comfortable. We don't stay anywhere else. Thank you for a great stay every time we visit.

***Good*** Check in went smoothly, the room request was accommodated, the bathroom was clean, the a/c worked, the WiFi worked and had a password requirement even though it was a poor, weak password. The breakfast choices were good and hot. ***Not good*** The outer entry doors are automatic sliding doors, but the inner doors are standard hand open type. They have a button for the handicapped to open them, but it would be so much easier on everyone if the inner doors were also automatic sliding doors. The room had a card on the bed that said the room had been thoroughly cleaned, but all I had to do was move the foot stool and found old food under it. The cleaning staff can't move a foot stool? The computer desk is not near large enough. The power port on top has just one socket. I had to string together two multi-port power strips to have enough sockets for all devices. The Ethernet cable on the table top did not work and there was no Ethernet jack where I could plug in my own Ethernet cable. The table chair is just a standard straight leg chair and it is not proper height for comfortable use. They provide a small lap table and movable mini-table, but these are not nearly adequate as there are other items that a person may likely use at the same time with a laptop. There is no lighting at the computer table, not on the floor, table, or wall. I had to make room on the computer table to put a portable light there to clearly see things. I went at 5:30 am one morning for coffee and found the person just putting out the creamer for breakfast time. Since coffee is available 24/7, why isn't the creamer also available 24/7? Also, the only creamer available is Hazelnut flavored. Why isn't unflavored creamer available? I believe there are many changes needed here.

Need to move furniture when cleaning. Bath/ Shower needs grab bars and larger shelf. Toilet should be replaced with a tall toilet. The staff were extremly friendly and helpfull. Would not recomend this hotel to any elderly people.

Stayed last night (8/15/18), staff was nice, room adequately clean and quiet. Room smelled very moldy and previously smoked in. Someone smoked marijuana in adjacent room at 5am which was really nasty. Ate their breakfast: fruit not fresh, yogurt expired. I won't stay there again.

we stayed on our way to Brownville and found this room at a rate of 50% less than at the Holliday Inn. We had stayed at the Holliday Inn several times but the price continued to rise every trip down south. We desided to give this a try and was more than happy. Play to stay again this next November on our way south for the winter.

Great people to stay with, nice rooms well decorated the lobby is clean and organised. I highly recommend all kinds of travelers if in the area please do look for this particular motel.Very close to lots of eating places as well as great Mall for shopping.

I have been staying at this hotel on a monthly basis since this past year and the staff are always nice, appropriate, and helpful. I always request the same guest room and the staff makes sure I am able to stay in the same room and they make sure everything is situated for my arrival. For example, I always request an original remote control for the television, so I can watch shows on my Roku. On my last visit, the remote was already in my room when I arrived and I did not have to request it. This means a lot to me. The room is always clean, smells good, and I have had no issues with the room. As for the breakfast, it is always appropriate. However, it would be nice if they changed up the breakfast meat sometimes and served bacon instead of sausage, but I know this is a personal preference. Each employee I have encountered while staying at this location has been very pleasant and attentive, which makes for a comfortable stay.

The hotel was easy access, well kept, clean, quiet, and the front desk staff was friendly and efficient. Our room had granite appointments. There is continuing work being done to overcome damage from Hurricane Harvey, but this should be a plus, not a negative comment. We enjoyed our stay

The room was spotless and the bed was super comfortable. I asked for a room facing the parking lot and was accomadated. I asked for extra towels and there was no problem getting them immediately. The housekeeper was very friendly and courteous. The front desk staff was great at check in and check out. Breakfast was hot and delicious. Lots of varieties. Thank you for a great stay. You will not be disappointed at this hotel.

Rooms were nominal. Phones didn't work right, bathroom door didn't close, short in the lamps. Not well taken care of. Phones to the desk were somehow routed to my room. I don't give wake-up calls. NOT worth the

The staff (All of them) go above and beyond. They pay attention to even the smallest detail when it comes to cleanliness and extra accommodations. They are so nice and friendly. Breakfast was awesome.

Very friendly people. Place very clean. Room is spacious. Location of hotel is close to restaurants. If shopping is in mind the Victoria Mall is right around the corner. Easy access to hotel and exit is just as easy.

Clean, comfortable, great location, near hospitals, shopping, easy to get too. Would stay here again. The breakfast was not good at all though, did not eat there twice. Did not swim but the pool looked very nice

My parents and I stayed at this hotel for one night, and we were very satisfied. It was a little bit difficult to find, but the room and view at night made it worthwhile. The staff were very friendly during check-in and check-out, and breakfast was delicious. The variety was excellent. I will definitely stay here again.

Had a wonderful stay with family on my moms birthday trip! Management is very friendly and helpful. The rooms are nice and clean, with very comfortable beds. Its location was perfect for running around town or to jump on the highway! Thank you for a awesome visit!

THis is a very good hotel near most Victoria shopping.My only qualm was that they had a rear driveway exit that literally went straight to the shopping area that was blocked off-for no apparent reason-all the time.This forced you to go four times the distance to get the the Target in the lot next door. Having said that,the room was comfortable and the bed was a s well.The bath was nice and the place was above the average on clean.The breakfast was very good-including sausage and eggs and a variety of other foods.I would stay here again,but only on the third(top)floor.The worker above us stomped around like Gorgo until midnight and was up at six am doing the same.I understand that is not the Hotel's fault.

The room was great and the bed was super comfy. I asked the front desk for extra towels and they were very accommodating. Britney at check in was very nice. The housekeeping staff was very friendly. The breakfast was great and the lady in charge of breakfast was wonderful. Very friendly and courteous. The young man at checkout was great and told us about signing up for $10 discount when you make reservation. Thank you for a great stay and we will stay there next time we are in town.

The staff at this location is very pleasant and accommodating. My stay was excellent and I will return to the hotel. When I requested a regular remote for the television to be able to hook up my Roku and watch Amazon and Netflix, there was no issue and a regular remote was provided. The bed was more comfortable than the one at another high end hotel I usually stay at, so I was very pleased with the bed.

Horrible experience with very unprofessional staff. Don't stay here if you have a bother for a free nights stay they will trey you like a third class citizen. Hotel not very appealing either. You can find better hotels around.

Staff will go out of their way to help you. Clean rooms and well located from highway. Restaurants are in a 2 mile radius of hotel and shopping is right next door and across the street. For those who attend church services, they are in close approxcinity of hotel. Very homey town.

The room is well laid out and easy to work and relax. The bed is comfortable and there is a mini fridge and microwave. It was clean and plenty of closet and drawer space. The staff was friendly and helpful with any issues. The wi-fi was great even watching Netflix. The bed was comfortable and I slept well.

Staff was very friendly and helpful,conveniently located and easy to get to. We didn't have breakfast at this hotel but the breakfast selections appeared to be great.I did have coffee and it was very good.

The hotel was under construction due to hurricane damage. but that wasn't the problem/ The room was not clean. I expect higher standards for this brand. When I made the reservation by phone I was told they would not honor my AARP discount. But when I checked in they did.

Our room smelled like mold and mildew. The bed was exceptionally comfortable. The breakfast was average. The yogurt choices were nice. The staff were very nice and professional. The guest laundry was so useful. The dryer took forever to completely dry the few items that I washed because the washer did not spin dry the items completely.

I had no success reserving a room on-line. However knowing the hotel was under renovations due to hurricane Harvey I called the hotel directly. The lady working the front counter immediately assisted me with the reservations. The room had been recently renovated (contractors are doing a great job) and the A/C is extremely quiet. The purpose of my trip was to help relatives and friends who were effected by Harvey. At the end of each day it was nice to return to a hotel where the staff are caring, friendly and understanding (THANK YOU!).

Excellent stop. This is a quiet, clean and comfy inn. Victoria is a busy city and this hotel is right off of the freeway, but you will not be bothered by any noise. There are plenty of restaurants nearby. Our room was great for our needs and we enjoyed all of the staff we met. Wish we had taken a dip in the pool, but too tired after dinner.

When we are in this area of Texas, we always reserve a room at the Best Western Plus. the staff are very friendly, helpful in all areas and are a wealth of knowledge. Our visits are always very satisfactory.

Best western motel was a nice Upon entering the front, the staff was friendly and easy check out everything went well until we got to the rooms the rooms were nice everything well put in place nice Decour cleanest no bad smells until we laid in the beds, way too soft i.e. Foam top no support on back. If you like way too soft beds I recommend it if you like a firm bed I wouldn't stay

Hotel was great , beds were a little to soft for me but everything else was great. Breakfast was very good, hot and fresh. Coffee was excellent. Location was good for us as everywhere we needed to go was close.

I stay here at least twice a year and never have a bad experience. The staff are always professional and friendly. It is kept clean, beds are very comfortable, and it is quiet. The hotel is pet friendly! I recommend this hotel for the price and quality. Breakfast is standard stuff. The waffle maker is clean!

This hotel was very nice and modern. It is right off the highway and easy to access. The room was very spacious and comfortable with modern decor. Everything was clean. The lobby was very welcoming and the staff was friendly.

Typical Best Western hotel. Soft bed, clean room & bathroom. Everything worked. They had a good looking breakfast but we chose to breakfast elsewhere. The only thing that I saw that needed attention was the spa by the pool. It had dirt in the bottom. Probably someone put their dirty feet or shoes in it.

Very nice and clean hotel. The price is very affordable and the staff is very friendly. Although I wanted to use the Jacuzzi and pool, I understand it was under repair. We had a very pleasant and quiet sleep which is what we needed so we could be ready for our next day challenges. There was a decent warm breakfast with eggs and sausages to accompany the tasty Texas sized waffle to help start off our day. Check out was also fast and easy as we had no wait time. I would definitely stay here again on our next visit. Hopefully it will be soon as we have several trips planned out to this side of Texas.

Checked in here Friday night for three nights and I was not disappointed. Check in was fast and was in my room quick. My room was on the second floor and the room had a king size bed which was very comfortable, slept well each night. There was also a chair with ottoman, work desk, 37" TV, bathroom a little small, room smelled fresh and clean upon walking in. Didn't get to use the pool, did use the exercise room and decent selection of machines, breakfast was ok, when they ran out, the lady working was quick to replenish. Great staff make this a great place to stay.

In town for a wedding I was the maid of honor as it was I was under so much stress, I traveled 10hrs to get here long drive . Just wanted to get in and check in after the long drive , it was nice to relax and not have to deal with problems checking in it was smooth..

We stayed in the King suite room with plenty of space to spread out with large and very comfortable sofa and chair in separate living area. Loved the 50-inch flat screen TV and the amazing invigorating water pressure in the shower! Downloading on the computer was fast! Quiet room except for interstate noise but curtains darkened room and slept very well without being disturbed. Only issue was a sparse breakfast buffet at 6:00 a.m. Since other reviews have reported a great breakfast, may have been the early hour or low residency the night before. Would definitely recommend this hotel based upon our overnight experience.

The day I checked out I was on my way to the Refugio, TX BW when I was notified of a family emergency. I called the "800" number for assistance. The customer service rep (I don't recall her name but she was outstanding) contacted the Refugio BW to explain my situation. Thank You to the Refugio BW for not charging me for the 2 nights because it was less than 24hrs when I cancelled. They truly represent the meaning of, "Taking Care of Their Customers." The customer service rep then rebooked me for 2 nights at the Victoria BW. They were very comforting when I explained why I had to return.

Had a great weekend! Location was great and out of town venue nice. Will remember for next stay. Staff were nice and helpful. Registrar was helpful and proficient at his job. Town of Victoria has lots of resources.

Beautiful place to stay. Great quiet room, friendly and informative staff, fast WIFI service and a superb hot breakfast. This stop is a great place to come and relax. The staff makes you feel at home. The price is right too.

Nice place to stay. Easy to get to and to get out of. Very friendly staff. Room was clean and comfy. I would stay here again in a heartbeat. Good price on the room as well. No regrets or problems. I am not a bot or an employee either.

The stay was short but a comfortable accommodation. The location was excellent close to restaurants and shopping. The only other perk that would have nice would be helpful staff at desk to recommend restaurants and such. The only two people that were friendly and helpful were the young man at the desk at 6:45am and the lady attending to the breakfast area also at that time on Saturday morning.

Noise you right off the highway. Room did not stay cool at all. Room was hot and had a musty. Roach in bathroom on counter. Took roach to counter front desk not concerned about the issue. In room getting things together housekeeping walks in no knock. Not a happy camper.

I stay here often on business; staff is excellent, breakfast is excellent, rooms are excellent. Fitness center needs update and if I begin to stay anywhere else that will be why. The people here treat me like family and expedite my check in (when I am tired) and check out.

ALWAYS a great stay at the Victoria BW. The entire staff are "ALWAYS" friendly. The lady who works in the breakfast area is readily available to help my 10yr old nephew (thank you) with his waffles. Although it is a busy place it is very quiet and the beds are extremely comfortable. :-)

We were not very pleased with this hotel - not up to the Best Western quality we have experienced with other hotels lately. The bed was very lumpy and all caved in (room 217). The shower was very old and barely sprayed a stream of water. The hallway and room smelled like mold. I gagged every time I walked down the hall way to our room. Our room smelled of mold too but when we turned on the a/c it seemed to make it more tolerable. They were installing a new roof so construction workers filled the parking lot and there was noise. On a positive note, the staff was VERY nice. All of them. We encountered several and they were all very friendly and gracious. The complimentary breakfast was good.

I always stay here during monthly business trips. The rooms are clean, comfortable and accessible. The staff is efficient and friendly and some treat me like family. I enjoy their hot breakfast because it includes eggs and meat The only problem is the fitness room which needs upgrading in terms of size and equipment and I might change hotels due to that.

The property was comfortable, clean, well maintained, and staff was very accommodating. There was fresh coffee available for us in the lobby all during our stay. The beds were very comfy. The room was large enough to be accommodate family that came by for a visit. We recommend this hotel to everyone that is visiting Victoria. It's convenient to all the shopping and dining places. Our first stay was several years ago. We always stay at the Best Western in Victoria when we come to visit relatives.

Great place to stay, great, excellent beds, great breakfast, supper staff. Conveniant to Mall and lots of places to eat. A.C. was Great. Very nice Hotel. Great for the Price. Nice pool . Will consider coming back again , just for the week-end.

Great Breakfast ( was like being at Golden Corral ), Great Bed ( Very comfortable ), Air Conditioner was Great ( Nice and COLD ). All the Staff was very , very nice and helpful. Great Hotel. The Price was Great, I will stay here again, when I return. Had a Great Stay.

it seemed to be a fairly new hotel, beds were awesome. not many people there on a sunday night so it was real quiet. located off interstate so easy on and off. close to restuarants and shopping. not too far from university of Houston at victoria

Good service/very clean rooms and helpful employees, breakfast serves eggs and sausage nd location is convenient. I stay here regularly for business and am treated like family; check in/out is usually very quick.

This was a very good room at a great rate. I truly enjoyed the staff and amenities. The bed was very comfortable, and the housekeeping along with receptionist were very friendly and helpful. The breakfast was great, and the attendant did an excellent job.

Great staff and nice hotel for the price. Easy to book and check out. Internet service was easy to use and dependable. Rooms are large for the price with comfortable beds and chair. Room was clean. Didn't use but pool and hot tub area looked inviting even if a bit small. Had stayed here before as solo traveler and felt safe both times. Good value for the money.

I had a medical procedure done so I brought family along this time, Lynn was so nice to them at check in. I had no problems.They liked the king suite but my sister said the bed was TOO soft, is that even possible. Lol And thanks Lynn to help get me through a hard day.

I stay frequently for doctors appointments due to a bad back and I LOVE their beds! The staff is always friendly & helpful. It's always clean. A lot of upgrades have been made but the smiles stay the same. I always recommend Best Western in Victoria.

I liked having a quiet room. The bed is the most comfortable of any hotel bed I have ever slept in. The décor is getting a little worn. The internet works great. The housekeeper missed a few details like face cloths. Overall it was a good price and I was satisfied. I have stayed there for about the past five years and I will stay there again. Patsy in the breakfast room is wonderful and friendly.

The staff here treats me like family. Very safe, very clean with excellent customer service. The fitness center needs upgrading. Clean and convenient with eggs and sausage for for breakfast as well as other typical hotel breakfast items.

The room was quite and the bed was like sleeping on a cloud.I got the best night sleep I had in 4 weeks. was friendly and helpful. Breakfast was good and a nice variety of foods. The area was also kept immaculate. Making a reservation and check out were hassle free. The cost of the room was reasonable.

Great place to stay the staff are very attentive. My 10yr old great-nephew who lives in Victoria and loves to stay with me when I am in town. Always insist on going to breakfast by himself in order to bring his breakfast to the room. I give him a few minutes before I check on him but the lady who works the breakfast area is always more than happy to help him Thank You). The pool is AWESOME! Great location near schools, mall and restaurants.

Air conditioning was not working properly and room had musty odor. Asked to be moved. Desk clerk stated they were booked but would have service man look at. Not fixed. Last morning of breakfast had trouble with waffle machine (which I had used without incident previous two mornings) and there was no syrup or milk out. Same desk clerk not helpful and acted like I didn't know how to use machine. Stayed here numerous times before, but probably won't again.

I prefer Best westerns Plus or Premier. I am a Diamond Club Member.My daughter had surgery Monday morning at 6:30 a.m. Not knowing how long the surgery would be I asked for 1 hour delay check out. The clerk quickly said" not possible" our cleaning service personnel are not able to accommodate your request. Disappointed, I quickly checked out.

This was an excellent place to stay for our family and the price was even more amazing than we could have imagined! The staff are extremely helpful and will go out of their way to do their best to help you in any manner that they can.

The room was clean and very comfortable. We had a King-sized bed suite and it was lovely. Clean and well-laid out. A couch and chair, desk, bed, and bench. Plenty of seating, plugs, and the bed was heaven. We had trouble getting up it was so comfortable. Katie, at the front desk was pleasant, helpful, and made our stay a real treat. She made sure we had everything we needed. And this is important-- I am extremely sensitive to flowery scents and break out in a rash. Staying at hotels is difficult due to dryer sheets they use. The linens had no scent. It made sleeping and showering easy and pleasant. We have not been to Best Western often but I will make it a point to stay at Best Western now. My only down comment would be that the wifi is not secured. Please note Katie made our stay so easy - we had been in a different hotel Friday night and we had to move and she facilitated it with aplomb.

the staff are very helpful and attentive. Decor is beautiful. Incredible breakfast area and food choices! Room very comfortable and clean. Easy to get in and out of hotel. Right next to small mall. Ihop, Denny's, Olive garden etc walking distance for a quick supper.If we are in the area again will definitely stay.

This is a very nice hotel. Room was great, and it is located close to all kinds of places to eat. The lady who checked me in was fantastic, very helpful and friendly. The breakfast was very good and diverse. I go to Victoria 3-4 times a year and will diffently stay here again.

Our stay was very nice. Our beds were comfy and the room clean. We enjoyed the hot tub and pool. Breakfast was yummy and the dining room clean. Plus, friendly staff. We will definitely stay here again. Great location as you are close to restaurants and stores.

Stayed here one night for business and couldn't be happier! Check in was a breeze, staff was super friendly. They give a check in gift (water, cookies and mints), which I thought was a nice touch. Room was clean and bed was super comfy. Very happy I decided to stay here. Would recommend this place to anyone!

We came to Victoria for a family funeral. A very difficult time since this was an unexpected trip. The staff at the hotel were very friendly and accomodating making the trip a little easier for us to bear. Rooms and open spaces were very clean and welcoming. I would stay at this property again.

Wonderful place. Great location to churches if you travel on Sundays. Incredible value. Rooms really terrific. Close to coast line so you can drive and come back. Would recommend staying again. We enjoyed the quietness of the room we were in. Didn't take advantage of other things there however.

The front desk staff is professional and helpful. I always sleep well at this hotel. The bed is firm yet giving and linen is plush. Its also quiet. The rooms are clean and the set up is good for doing paperwork leisurely.

This was my first stay here after staying at numerous other places in Victoria over the years. Not sure why I waited. It was very clean and the staff was great. It's convenient to the mall across the street and there is a great variety of food choices within a couple of miles. My only fault with it was that it seemed a bit over priced for the market. The shale oil boom is over so the price needs to reflect that.

Hotel was clean, the staff was courteous, and the room was very economical for the high quality. The location provides a fast access to the expressway and conveniently located near the main highway and major mall area. If you just ask the staff for something in particular, they will do everything possible to accommodate your request. The hotel staff takes ownership/accountability of the facility and we did not find anything that was out of order in any way.

The entire staff at the front desk is always welcoming and hospitable as well as Patsy & the breakfast staff and even Noel the grounds-keeper, that does an outstanding Job in maintaining the grounds very clean and presentable. The entire staff takes pride in their job and overall is the best experience I have had at any hotel while working out of town.

We were on a fishing trip and just needed a clean, comfortable place to spend the night with room for the SUV, boat and trailer in the parking lot. We were also looking for a moderate price. This hotel fit the bill perfectly. It looked almost new, the furnishings were nice, the bed and bedding were very comfortable. It was a very nice place at a reasonable price. I would stay there again and do recommend it.

After a long night of work and travle, the afternoon clerk Nathan was a nice suprise. Nathans above average attitude combined with his out going personality are the driving factors bring me back to this hotel. I aprichiate all of Nathans hard work and jis willingness to go above and beyond for his guest.

I have stayed at this property once a year for the past 10 years. It has not been renovated in that time and it shows. The "shabby chic" décor is losing its "chic." The wifi is not always fast. However the mattress is the most comfortable I've ever experienced. They have a separate memory foam topper on top of the mattress and it is totally comfortable. The staff is always helpful and cheerful.

The desk clerk Nathan made our visit more enjoyable with his knowledge and hints. The room was above our expections, clean,well furnished, and satified all our needs. When coming this way will say again.

Stayed here two nights in October 2015. The place was clean, quite and the breakfast was quite good...hubby really like the waffles...cooked to order in the shape of TEXAS! yeh! Housekeeping was polite and spoke English well. The front desk personnel were very nice. I left something in the room, called to let them know and it was mailed to me two days later....glad to get it back!

Simply put, given the choice, I would not stay anywhere else but Best Western. Once again, service, accomodations, professional and friendly staff - can't be beat. Took great care of me and my family - multiple rooms. Any problems are few, insignificant and immediately addressed. Highly recommended here in Victoria, TX, and anywhere else I've stayed.

I just stayed 1 night at the hotel, but the location was good, the hotel was very clean, staff cheerful and accommodating. The breakfast had a good selection and was kept well stocked. We used one of the meeting rooms for a business training and it was small but had everything we needed.

This was my second time staying at the Victoria BW both times have been excellent! Although, I have family living in Victoria I prefer to stay at the BW. For this visit I was there to attend a school event with my 9yr and 4yr (great-nephews). The BW is in a great location it is always very easy to get from place to place.

Most comfotable beds in the state. Coffee maker is a really nice bonus. Nice hot breakfast. Super clean and well maintained. Super fast internet. I have stayed here for business since it opened and could not be happier.

This motel will charge your credit card the full rate you confirm online then add another charge for your full rate, less any discounts you provide at check-in, and then will charge you additional amounts on top of all that. In our case, for a 1-nt stay, we had pending charges of $107 as confirmed online, $57 for full rate minus a $50 discount furnished upon check-in, and two additional charges of $100 each that we were not made aware of nor did we approve. So, for 1-nt, my credit card was charged over $364 on a $100/nt room. Imagine what that would do to your credit limit if you stayed at multiple Best Westerns along a road trip? You might not have any credit limit left for other vacation expenses if each motel along your road trip added $200+ as pending charges against your card (without any notification or approval). The motel was fine in all other ways. This charging practice was totally unreasonable. We're over 60 years old, no pets, no parties, no damage, just shower and sleep and eat breakfast. Why did we need an add'l $200 held by the motel (without being told) for what they call "just in case." Soured us against staying at any Best Westerns in the future. Beware!!!

After an excellent night, great front desk help kitchen staff ruined excellent service by telling customers she put everything away 30 mts. before end of breakfast, and does not bring anything else out.

Stayed at the Victoria BW (1st time). I was exhausted from traveling it was nice to sleep on a bed which was very, very comfortable! Although, the hotel was very busy with customers it was very quiet. The pool is AWESOME according to my 9yr old nephew.