BEST WESTERN PLUS Hotel Subic,  Subic Bay

4.0/5  - basé sur 78 notations.
Lot C-5B Block C Dewey Avenue, 2222, Subic Bay, Philippines - visualizzare mappa
+63 47 250 8000 +63 47 250 3581

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i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Aria condizionata
    Aria condizionata
  • Lounge bar
    Lounge bar
  • Caffetteria-ristorante
    Caffetteria-ristorante
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Sicuro
    Sicuro
  • Colazione continentale gratuita
    Colazione continentale gratuita
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Il BEST WESTERN PLUS Hotel Subic è situato nel cuore del quartiere commerciale e dei divertimenti della zona franca di Subic Bay. Dispone di 77 camere arredate con gusto e caratterizzate da un'atmosfera di lusso. Potrai crogiolarti al sole e fare una nuotata presso la piscina sul tetto con servizio bar. Avrai a disposizione una palestra per tenerti in forma. Potrai inoltre approfittare della nostra sala per organizzare un evento indimenticabile e mangiare qualcosa nei due ristoranti, che propongono piatti della cucina orientale e internazionale. L'hotel rappresenta il punto di partenza ideale per visitare le attrazioni e i luoghi di interesse di Subic Bay. Ci troviamo a pochi passi dalle zone dove praticare gli sport acquatici, ma anche dai centri commerciali e da numerosi ristoranti. Gli amanti dell'avventura potranno raggiungere comodamente in auto i parchi a tema e le spiagge. L'eccezionale servizio clienti e i confort di qualità elevata rappresentano la parte migliore del soggiorno presso il nostro hotel. Scegliendo il BEST WESTERN PLUS Hotel Subic, potrai sia trascorrere giornate all'aria aperta, sia goderti la vita della città

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BEST WESTERN PLUS Hotel Subic,Subic Bay
  • 5
    « great family experienced! »

    If you looking for great fun and enjoy with your family, be there at the sky oasis pool at the roof top and have excellent service by the hotel staff, you will feel much welcome! great attractions then Best Western hotel is where you should stay. We thoroughly enjoyed in the 3 nights we stayed there. After reading negative reviews on this hotel i was laughing at what people were saying about this place. experienced it!is a family hotel it is a place that caters to its market i found our room that i had to be very clean and very comfortable for our stay (i upgraded after the second night because I want a room facing the sun rise) yes I will recommend this as a family establishment it is a place to enjoy also the nightlife that subic has to offer. If you are looking for a best hotel i much love to recommended this!

    5
    « Back again! »

    I have stayed at this Hotel before ( Febuary 2016 ) I have stayed at other places around but always come back to here. It is very clean, Great showers, and great beds. I think it good value for the money. I dont think you can go wrong here.

    4
    « a good hotel to stay in for a quick getaway »

    room are quite small only fits two people so if you're a family of 5 better phone the hotel and ask them your best options cos they'll give it to you. if you're like us who only has a limited amount of free time this is a good hotel for a very very quick getaway. i just didn't like the breakfast they offered so i'm docking some points on that. their pool is great though. not a lot of people so you can enjoy a good swim. food choices are a little limited but there's a mini-stop nearby for munchies you can buy. or u can just go to Harbor Point mall for more restaurant choices. i'd stay here again but maybe bring a few crackers with me should I get hungry hehe

    5
    « Value for money...! »

    We stayed at this hotel for three nights with the family in a room with 2 double beds. We originally booked at the other hotel , which is behind to Best Western, but upon check in were moved. No explanation was given but considering the staff at Best Western were very friendly and welcoming I didn't really care but the room was elegant and comfortable. Breakfast is included in the cost of the room and was more than sufficient. If you are wanting to avoid the hassle of finding breakfast each morning, then this is a good option. The hotel overall is clean . The staff are being helpful and the cleaning staff were excellent I would definitely stay here again and would recommend it to anyone visiting Subic .

    5
    « First Class Hotel in Subic »

    Best Western Hotels is known internationally and if you know this fact I'm sure you will never try the Best Western in Subic. BUT I swear, Best Western in Subic is the best among all the Best Western around the world. We just checked in there with my friends for just fun and the pool we really don't expect that we paid for the best hotel. The lobby is very good interior design and I fall in love with the fountain at the back of the sofa. The staffs are actually good but when you were talking with them thru phone conversation while inquiring they just don't like entertaining much BUT only on the phone. In personal they are very approachable (maybe phone inquiry is a lot that's why). The room really amazed me I don't expect it more presentable than the picture itself. Very clean room, the smell, the bed sheets, towels, pillows are all comfortable. The pool is good and clean (I suggest that they must put some lights) the view is perfect just add a little more light to make it the best! They have free taxi! The driver is very kind salute to Mr. Rowell Mesia. I am very surprised because this was not mention during check-in and I'm very thankful for that! All in all it is very classy hotel and I can say it's the only one in Subic!

    5
    « Great for Business and Leisure »

    I have stayed in many Best Western Hotels throughout the world and this is one of the best. It is immaculate, posh, and service is first rate. The room attendants actually follow their eco-policy and when you hang your towels on the rods, they do not remove them. If staff see you in the hall, they will ask if your room needs anything. This is nice as you may need extra water bottles or chips for the minibar. The breakfast buffet is standard and there is much variety to it. The pools are clean and nice as is the pool area.At night the lights are romantic, and we had drinks there. This is a very friendly hotel in Subic bay so get accustomed to being greeted constantly with many Good Morning Ma'ms and Sirs don't forget to greet them back with a smile. Do not ignore them as they work very hard. I will definitely stay here again. Close to Harbor Point Mall and other sights.

    5
    « Best of the Best »

    Kudos to all employees, They were helpful from the reservation up to the time we check in. The room was cozy and clean. I do like the pillows very comfortable and the interior design of the room was detailed. If you want to have a staycation i recommend this place, it is definitely a home away from home. I like the scenic beauty from the top floor. We will definitely go back to this hotel with our friends.

    5
    « Great Service!...Best Hotel ever »

    I stayed at the Best Western Plus Hotel Subic Hotel October 14th, 2016, the hotel was extremely attractive and was in the process of being finished at the 5th floor pool. From check in to bar all staff were extremely polite and friendly. My room had a great view! I can easily send my pictures to my friends.. no problem with the wi-fi and as you would expect from a brand new hotel everything in the room was perfect. I love to eat in the hotel as I was meeting friends but the bar area is really nice, you can view bay side while waiting . There was a typhoon issue in the night though and the fire alarms went off at around half three, there was no fire but there was a monsoon of a flood. There was water everywhere. But the staff were amazing again, we were evacuated very quickly, and everything was very calm. one of the hotel managers stayed with us for the majority of the time in the hotel, getting us checked in and kept us informed at every point. Despite the obvious trouble in the hotel the night staff got through it well and made us feel valued and respected. It was an amazing experience and I hope to return to the hotel soon.

    4
    « Fantastic Hotel in Subic Room »

    This hotel is fantastic! - so I'm rating it 5 stars to offset the bad reviews. It is big and we got lost getting to our room. The elevators are visible of the building which makes us comfortable for a lot of walking. The first hall we walked down was very nice. As we got closer to what appeared to be the rooms... - the halls were CLEAN and everything looked nice. When we got into our room I was very pleasantly surprised. The room was newly remodeled and the bathroom was not only immaculate but it was sparkling clean. I am a stickler for clean showers and bathrooms & I was not disappointed. We had to use a roll away because of the size of our group & I slept on the rollaway. Surprisingly it was the best sleep of my trip. I highly recommend this hotel and there were some places in this large facility that were not maintained - but the rooms are fantastic!! I doubt you'd find a better place in Subic for the price.

    5
    « Best stay at Subic, Best Western »

    very good. Nice hotel staff and room. Enjoyable Stay. Super comfy bed. Clean. What else have to be said of this hotel. 10 thumbs up. NIce breakfast as well. Basic but defintely yummy. Parking is just in front of the hotel. But adequate

  • 1
    « Alright..but needs help »

    Our family stayed for 2 nights on a peak weekend. We chose this due to the name it carries, Best Western, which has a not so bad reputation. But here we found it different, in a not so good sort of way. Rooms are very small, though kept clean. New as it seems though, we encountered a strong leak in the cabinet area coming from the bathroom. We also had a frustrating experience with their breakfast buffet: at 815 there was serious lack of food, no plates, 3 pieces of bread, no rice even. Despite my constant pleas, they were only able to refill, and not completely yet, at around 835. It was not only I who complained as some others noted this..

    5
    « Best Western Stay »

    Kind of new hotel with very friendly staff. Walking distance from a lot of restaurants. There was an incident that the water pressure was too strong and had to be adjusted. Response was very quick and so was the repair

    2
    « Hotel ok ... Food cold »

    Stayed in the hotel, while attending a diving course in the area, rooms clean and tidy staff friendly. Downside was the food, it was mostly cold.. While the quality was not so much the issue the hotel was living in the past.

    3
    « Excellent hotel with friendly staff »

    We have been here before earlier this year and wanted to return with our family but unfortunately, it rained most of our stay, so this meant we couldn't use the pool. Breakfast was reasonable but below par for a hotel of this price range. When we first arrived some of the bathroom laundry needed replacing which was done straight away. We have nothing in our bar fridge but we didnt need that anyhow, but for someone who wanted this, it should have been there. We will still return as the hotel is new and away from the loud music and goings on at the waterfront area. Overall an enjoyable stay.

    3
    « Needs "finish" to be one of the most expensive hotels in Subic »

    Upon arrival this hotel appeared nice and the staff all greeted me with a friendly "hello sir". The check in process was fast and easy. When I got to my room (King bed,garden view), it was spacious and simple. Unfortunately found two things right away. The TV didn't work (took 2 days to fix it instead of give me a new room) and the garden view is of a crappy court yard with fake grass and a couple bushes. The cleaning staff also forgot to clean my room 3 days out of the two weeks I was there. Next I went to the pool area and found that half of it was under construction (for the 2 weeks I was there I never saw one person actually working on the pool though) and the "pool side bar" did not actually stock anything..... When you ordered a drink they sent a call to the bar downstairs and someone would bring your drink up several minutes later. On to the restaurant experience. The cooking and bar staff again were nice at face value but lacked the finish of an actual nice restaurant/bar. More than once I would order one flavor of soda and a different flavor would arrive. I got a chef salad one evening for a starter, it showed up with still sizzling hot chicken on top cooking the lettuce into a wilted slimy mess. Another night I ordered the bacon wrapped steak filet cooked medium. The dish shows up and I cut it to it to find it is literally black all the way trough and no juice to be seen. All in all. Pros - front desk staff is great and helpful, the room was spacious (for just me), bathroom tub and shower were nice. Cons - pool, restaurant staff and cleaning staff needs some refinement. Don't get a garden view room if you can help it!

    3
    « Ok, but not their fault »

    If I was just reviewing the hotel for their service and room, this hotel would have done much better. The room was nice, the bed very comfortable and they had an amazing waterfall shower. We also had some good service throughout our stay. The negatives to our stay is not entirely the hotels fault but did put a dampener during our holiday. The bad: Swimming pool renovation - ok work has to be done and we drew the short straw. Thankfully you can still use the pool area, but it may be a squeeze if busy. Pier one - We had a room with views of the bay, which also meant we were within ear shot of this bar/restaurant. During our 3 night stay there was loud music playing every night until 2am. Again, this is not the fault of the hotel, but it made our evenings unpleasant. I daresay other hotels within range would also have this issue. Breakfast - the buffet is below average with the only saving grace the omelette station, the rest is disappointing. This is my one real area of improvement that the hotel can focus on.

    3
    « A Pleasant Stay »

    PROS: The lobby is modern and Stylish. The staffs were accommodating, helpful and friendly. The bed and pillows was so comfy, I had a good night sleep. CONS: The room was tiny. We booked the garden view hotel, but unfortunately there was no garden view. Luckily they transferred us to city view. The Iron Fitness Deck was dirty and hot even though the aircon was on. The rooftop swimming pool looks inviting and has a good view but unfortunately we didn't had a chance to swim coz there was a construction going on beside the pool.

    3
    « Not my preference »

    The goods: Clean rooms Friendly workforce The bads: We were late to check-in on a friday night, about half hour to midnight. And we asked if there was any food and there was none!! All closed, no room service and no food The rooms are quite small and mine opened into the building itself, absolutely no view The breakfast menu was very limited on a weekend when many ppl come to visit Subic as tourists from Manila etc.

    5
    « Best Western »

    ITS A 10 STARS LUXURY HOTEL but affordable because the rooms are not that expensive :) So if you want to stay in a comfy hotel but affordable Best Western Plus is the answer We will come back again to try the swimming pool. to busy we didn't had the chance to try it.

    3
    « Our Subic Trip »

    Stayed for one night with family. We checked in to 2 rooms. A family suite and deluxe queen. The family suite is a bit cramped. We requested for an extra bed but turned out its just a mattress foam since an addl bed will not fit in. The Deluxe Queen is more spacious. Room amenities are basic. View from the room is not very pleasing coz of the nearby constructions. We enjoyed the pool! Atleast here the view is better. Attentive staff too! Bfast is ok. Kids loved the pancakes. Checking in/out is hassle free. Royal grocery store is just around the corner as well as restaurants. Overall we had a nice stay. Yes, you get what you paid for :)

  • 1
    « Diritest hotel room award worldwide! »

    Whatever review you've read about this hotel being dirty, trust me, IT IS VERY VERY TRUE. Drawers have trash in them, many parts of the room have thick dust accumulated. You'd think that their housekeeping department has a total of ONE staff because of how the room was maintained / cleaned. I need to mention though that when we asked for two extra towels and two extra toothbrush, the housekeeping came within less than 60seconds, it was quick but we got one towel only and got two toothbrush wherein one of which seemed already used because there is no toothpaste and the plastic is opened already. Location is near to good restaurants Hotel is very modern compared to others Breakfast can be skipped, I suggest to eat elsewhere I'll be back only if I see big improvements with their housekeeping issues, such a shame.

    4
    « Comfartable stay »

    Nice cosy place to stay. Beutifull roof top swiming pool. Decent morning breakfast. Very courteous staff and best part is the hotel is new and hence less crowded n clean rooms. I would have rated them 5 stars only issue is it is bit far off from the main attractions. So if you are with car please do explore this property.

    4
    « New hotel »

    Good hotel with free breakfast there is some minor issues but were resolve by helpful staff. They allowed us late check out.also gave us discount because of the noise cause by the fortune restaurant below our room.

    4
    « Convenient get-away »

    The front desk staff are polite and easy to talk to. The room is furnished quaintly, with good lighting and very clean amenities. The elevators are fast to service mobility needs of the hotel guests. The swimming pool with the bar is a great place to dine and relax.its location is very convenient, no traffic and few minutes away from free port shopping, Harbor point mall or the main road of Subic. One will surely enjoy it strategic location as one will go around Subic to explore.

    5
    « good hotel »

    Very courteous and accomodating staff. Modern and clean room. They let us stay til 1pm the next day without heistation. They make sure that we feel welcome and enjoying our stay. We'll definitely come back.

    3
    « lots of room for improvement »

    Front desk staff was great and helpful at all times. Housekeeping could use more training, does not seem to have a standard checklist of what to clean and replenish (we stayed for more than a week), we needed to ask for something (towel, toilet paper, hand towel) every time we come back to our room at the end of the day. They have the usual 'environt friendly sign' to hang up towels on rack if you don't need them changed but they don't actually follow it. Left towels on rack a couple times and they remove them and failed to replace with new ones. In fairness to housekeeping personnel, they are quick to provide you what you need when you ask for it (just wished that they save you the trouble of having to do it in the first place). Wifi was inconsistent but if you're successfully connected can support YouTube videos, cable tv for us worked great. Air conditioning was okay and cool although (not sure if it's got to do with settings) it seemed to add humidity to the room. We stayed in a two-queen bed room and AC fan swing barely reaches the bed near the balcony. Had some issues with keycard not working when you get back to the room and needed to be updated or reactivated. If you keep something at the fridge/freezer, make sure you have extra keycard to keep electricity on when you're out the whole day. A good walking distance to nearby bars (you can hear the band from across Pier 1 Subic at night for rooms with bay view) and Harbor Point Ayala Mall and Olongapo entrance/exit but on rainy season not recommended or you need your own vehicle to move around. We only ate breakfast for the first couple of days of our stay, got tired of it eventually and just ate breakfast at Jollibee, etc. I'd recommended the hotel offer microwave for long-term staying guests at the very least. We'll maybe stay here again next time on dry season.

    4
    « 70th birthday trip »

    Overall it was a very pleasant stay,booked in for 2 nights but stayed 1 more,even though we had t move to a smaller room for the last night as our original room was booked.Both rooms were very clean and comfortable but there was a bit of a problem with dust because there is a lot of construction work in the surrounding area,the house keeping staff are doing a very good job coping with this situation.Breakfast was vert good with lots of choices and we had lunch one day which was very good and excellent value for money Now for the negatives,even though the hotel is new,in the first room the smoke alarm was not in its fitting,just the case,this was reported just after we arrived bu twas not fixed,in the second room there was a bulb missing from a bedside light,we had no tv service for the first 48 hours due to the cable company having problems,we were not informed about this when we checked in nor were we updated at any time until hordes of hotel and cable company staff invaded the rooms to fix the problem,48 hours is far too long to sort out a problem of this sort and an apology would have been very nice.Another big let down was phone calls,on their website it stated free international phone calls to selected countries,i checked the website before leaving home and the offer was still there,when we arrived 5 hours later i was told the system was being updated and no longer available.I had planned to take full advantage of this offer and to phone family and friends in various parts of the world,there was not a hint of an apology and i was very disappointed and still feel cheated These problems aside,my wife and i still enjoyed our stay,the staff even though a little inefficient were charming and very helpful i'm sure that with a little more training you will have one of the best teams in Subic,if we return to the area we will certainly stay with you again and will not hesitate to tell our friends.

    3
    « Fair price »

    The location was very central and walking distance to many bars and restaurants. The room was average, but could have been cleaner. The construction surrounding the hotel was bothersome, but overall the price we paid was fair.

    5
    « Best Hotel in Subic Bay »

    I am from Clark, Angeles City and an accessible, enjoyable scenic 1 hour drive to this hotel via SCTEX. Stayed for the weekend to get some feel of the ocean, newest hotel in the freeport zone, very clean, great customer service especially the Front Desk reception , friendly staff over all. Very well located from malls , restos and bars. Very well- equipped room, mini-bar, hair dryer and iron with stand, comfortable beds and pillows, huge bathrooms, and clean linens, nice warm-lighted room. I love the big Filipino Bfast. I also enjoyed my afternoon swim at the rooftop swimming pool - cozy, great view of the ocean and stunning sunset! Highly recommended will definitely come back.

    5
    « Superb Hotel great customer service »

    Superb Hotel great customer service. Nice and new, very clean hotel, spotless actually. Friendly staff fantastic roof top pool and chill area. I accidentally blocked the toilet and the staff came straight away to fix it and were very friendly and professional. The beds are so soft such a great night sleep. Hotel location with in easy walk to HP Mall, SB Mall and Olongapo. 5 mins walk in front of hotel is Subic Bay - Boardwalk with lots of Restaurants. The air conditioner works fantastic if thats important to you and a very spacious and modern bathroom. The room also had a safe, plenty of room and great balcony with view of the harbour. Front desk service was good the pool attendant was very friendly and you have to have their breakfast really nice food. A 10 min ride to Barretto if you want to go Wreck Diving in Subic Bay. I will definitely be back.

  • 4
    « the almost perfect hotel »

    this is ALMOST the perfect hotel. the location is good, the facilities are nice and clean, the staff are very helpful. however, there are still a few things that need improvement. first, the shower rooms of the two rooms that we occupied need re-leveling of the floor. the water overflows beyond the glass door because the floor drain is higher than the floor below the glass door. second, the cable tv in room 312 is not functioning. this should be checked before the guests arrive to ensure completeness of the package paid for. and lastly, only one card key is being provided per room. it is not always that everybody goes out altogether. there are times when one wants to stay and sleep. and the only way to keep the aircon and lights in the room running is to place the card key in the slot provided in the room. if the companion comes back and the other is still sleeping, the housekeeping has to be called to open the door. this is too cumbersome for the guests especially when there's no house phone along the hallways. i know the reason behind the single key provision is economics (on electricity) but the hotel should always think about the convenience of the guests at all times.

    4
    « Value for money »

    Hotel is clean. Staff are helpful and courteous...especially the shuttle bus driver Kuya Rowel. He even gave his contact number to us for easy coordination. Food is okay. There are nearby restaurants also. Room is nice and clean. My only issue is the toilet door which is right beside my bed. It was not the usual door which shuts completely. It has space above so that the others in the room could hear all the noise you make when using the toilet. I could not sleep well because I could hear the pee noise of my companions... although it did not smell, probably good ventilation.. Well, its the first hotel I've been to with that style of privacy. Bed and pillows are comfortable though. It made it easier to go back to sleep after the noise interruption. Wifi is bad. No connection, so I gave up. My son looked forward in using the Gym since he was worried he will miss his regimen of exercise, got disappointed though. It was not well maintained. There was a broken unit that could cause injury so he immediately called the attention of the hotel staff. Overall, we had a great time. Thanks to the staff. Keep up the good work guys!

    5
    « A Night To Remember »

    My niece had her debut last July 16, and we chose Best Western Hotel for our accommodation. The location was perfect for our guests, the hotel lobby is elegant, the rooms were big and very clean. We also had our breakfast the following morning and it was a buffet! A wide range to choose from. Most importantly, the staffs were very polite and helpful. I highly recommend this hotel!

    3
    « Contractor Issues »

    This hotel is new, and its nice. Check-in was fast. Staff are very friendly and very helpful. Room is spacious. We are a family of two adults and two kids and we fit perfectly. Depending on where your room is it could be quite a maze wandering around corridors. If you get a room at the back now and in the coming months you'll get a view of the on-going building construction there. The hotel is within short walking distance to the various restaurants and bars along the marina. And there are two restaurants on the ground floor itself. There is a nice pool at the roof deck with a nice view of the bay. And then there are what look like contractor issues on the hotel facilities. The first thing I noticed is the bathroom door latch with nothing to latch on to. The bathroom has a clear glass provided with roll-up shade to cover the inside, but the width leaves about a quarter inch gap on the sides so if you wanted to you can probably peek inside, if youre into that kind of thing. Then the shower drain clogged. It didn't drain slowly, it clogged completely. Water began to seep into the toilet area and into the drain there, leaving the whole area drenched. We informed the front desk and someone came up and fixed it. Theres supposed to be in-room wifi but it was as good as non-existent. We couldn't connect and even after the front desk told us twice that they would reset it, we never did manage to connect. Breakfast consisted of a buffet with limited choices (mostly Filipino fare) but this is par for the course on most Philippine hotels outside of the major metropolitan areas. The chef makes good omelet, though. The price (about $138/night) is about right for what it offers, although the clogged bathroom is a major issue along with the non-existent wifi, so there could be room for improvement. Its still a good hotel, but with so many new offerings in this area you may want to explore.

    4
    « What I expected »

    Hotel was nice. Room was clean, a/c worked well. Nice shower pressure. Good breakfast. Awesome pool, perfect temperature after a morning walk. Excellent and nice staff. A couple of things. Didn't know you had to put you hotel card in a slot for lights and other electrics to work. One of the elevators was out, not a big deal as it wasn't too crowded. Would definitely stay again if rate is under 100 USD.

    5
    « Cozy and comfortable stay! »

    Good place to stay.The bed is comfortable and my daughter and I loved the pool located in the rooftop.We also enjoyed the view from the top. My husband being a health concious was also happy that he was able to exercise on the gym while we are on vacation mode. Highly recommendable. We will surely be back on this hotel!??

    5
    « Lovely Hotel »

    Stayed for 2 days. The room was so clean and we specially love the bed. Breakfast set meal is included in the package but it was in big serving. The place was not difficult to find and very near to restaurants/mall. We also enjoyed a lovely afternoon in the pool.

    4
    « Clean and Comfortable »

    I stayed here recently, it proved to be a great location for having no car. The room itself was clean and stocked. The staff all smiled and said good morning. As per previous reviewers there is construction going on, that is what woke me....normally it is roosters in the Philippines. It was easy to walk across the road across the empty lot to the harbour front and enjoy walking along there and have dinner at the restaurants and just generally enjoy the local atmosphere. Please note that it was also close to the Ayala Mall close by. Around the corner from the Hotel is also a supermarket, which had a large focus on US goods. The area seems very safe. Breakfast was very basic. We ended up hiring the driver from the Hotel to take us to our next destination, who seemed to be a wonderful honest worker who held the management in esteem.

    2
    « Not ready for good and quality service....Poor management.... »

    I booked for 17 days stay, however, I was very frustrated and disappointed with the type of service that I left after two days and find me another hotel in SBMA, First of all, I was not informed of construction going on besides the hotel not until I checked-in and my room was facing the construction area. There was noise even late at night, 10pm on Saturday night. I could not make a local call, neither call the front desk. So I went down to the front desk and reported that my phone was not working. I explained, I used the instruction on the face of the phone that stated dial "4"for local call and the "Front Desk" button to make the calls. The personnel in the front desk explained that I should dial "2" first for local call and dial "o" for front desk. Then "why not put that on the phone instruction so there's no confusion" I said, but I only get blank stares from the front desk personnel and seem they could not understand the problem... they did not do anything about it.. I was made to sign that the "Hotel is not responsible for any valuable lost inside the room", and was advised to use the safe "box" in the room. However, I found that the safe "box" was not bolted down on the shelf in the cabinet and can easily be taken away, so I complain about that. The front desk send their personnel and that person explained that to bolt it down will take a while besides there's a camera in the hall way. Then "it'll be too late if somebody take away the safe, and why not focus on making the safe secure", I said. She only agreed to do my request to bolt the safe down when I insisted... but that did not happen I was offered to move to another room which I accepted. The new room I was given, I found out that the shower drain was clogged (it was cleared by their maintenance personnel...) The internet WIFI connection was so bad you could hardly connect or get a good reception. The door to the fitness room was broken, wallpaper feeling off in my room, not the things you would expect for a hotel which has only opened for six months. I was not informed that there was a road closing on the intersection where the parking lot of the hotel is adjacent to, and it was difficult to get out of the parking lot because of the traffic. I was so frustrated and disappointed that second day of my stay I started looking for another hotel and checked out the next day. Very, very poor service and management and not really ready yet to give quality accommodation and service...

    5
    « Great hotel »

    My family and I had a great time staying at this hotel. Very clean and feels very secure. The staff on duty were very courteous and respectful and accommodating. It's best to make a reservation online as it is much cheaper than walk in. And try to ask the frontdesk clerk to give you 5th floor as they have the best view at night. Don't forget to use the hotel swimming pool at night, it has an amazing view as well. I will definitely come back again.

  • 5
    « Great hotel experience! »

    It was my first time to be in Subic, and it helped that this hotel had a very comfortable and well-equipped room; daily supply of complimentary water; pleasant and accomodating staff; varied breakfast offerings to choose from; great rooftop pool; and most of all, with complimentary ride to SM upon check-out. It was like not leaving home at all. Will definitely stay there again.

    3
    « Construction Next Door »

    Visits should be aware there is construction ongoing across the street. Probably for the next 2 months. Currently they are using jackhammers, even into the night. This is on the side of the hotel away from the bay, Bayside rooms may not be disturbed.

    2
    « Try somewhere else »

    They are trying their best for a new hotel in this location and I had high hopes. Pro New hotel Cons - a plague of ants in bed and when discussed with front desk they bring ant spray.... Should I sleep on that - breakfast omelette was full of egg shells and uncooked eggs - loud noises, thin walls and no sleep - hotel already looks old even though it's new - unfinished renovations, paint work, rotting walls - unclean room, dark Long hair everywhere, dust everywhere, cups in room unclean, hair in bed sheets - gym, well equipment is not switched on, no towels, no air conditioning All in all, I'd rather stay elsewhere for the money

    4
    « very accommodating »

    We need to leave the hotel early for an event. We requested for early breakfast set up. They did open the restaurant at 5 am the next day. The foods are great. yje rooms are clean and very spacious. I will surely be back here.

    4
    « Good choice »

    Conveniently located near Waterfront Road, in the prime area of Subic Bay. Ample parking, with restaurant choices nearby. Clean, comfortable and good sized rooms. Especially love the bedsheets they use! Staff is attentive and helpful.

    5
    « Worth every peso ?? »

    If i would go back to subic, i would definitely choose to stay again in this hotel. The hotel is very new. According to a staff, it just opened last year. Therefore, the facilities are all new. Everything is functioning well - elevators, shower, toilet flush, bidet and faucets. Our room is very clean. I love how fresh-smelling our bed and pillows are. The sheet and the linens are spotless. Our room has a ref, vault, flatscreen tv. And i love how our room has lots of sockets :)) Should assistance be needed, it is just one call away. The staff are very kind and accommodating- the concierge, waiters, lifeguard, etc. They are all smiles when assisting the clients. The pool at the rooftop offers a very nice view. It has two pools-one for adults and one for the kids. Buffet dinner are also served at the rooftop. We enjoyed our meal by the pool. Plus, this hotel has a gym that is open to everyone who's checked in. Dinner and Breakfast food are tasty. The cooks and servers are so kind. We availed their moroccan dinner buffet promo. And it was worth it! The location is very strategic. It is very near to SM and there are lots of restos nearby. This hotel also offers help if you need travel tour (example ocean adventure and zoobic). We got 10% discount at zoobic safari tour ?? It is definitely worth the price. ??

    5
    « Very Pleasant and inviting »

    Staff was very kind and helpful, also cheerful. Rooms clean and roomy. Loved the amenities and service. Roof-top pool clean and gorgeous views. close to beach, only a block away to restaurants and shopping.

    5
    « Very nice place »

    The garden view is not really a garden view. HAHA! But i'm giving it a 5 because the room is so nice! We stayed in the deluxe king plus for a night. The room is too big for 2 persons. There is a shower room. Another room for the toilet. And they also have a bathtub. They also have a videoke room which we rented for the night. Pool side is very relaxing. A must visit in Subic!

    4
    « Overall Satisfactory »

    We arrived at the hotel at around 1pm on 5/22/2016. Check in time was 2pm and we understood that. However, got turned off due to the following reasons: 1. The bell boy did not have the initiative to help my husband with our luggage. 2. The reception (pregnant lady) just blankly told us to come back at 2pm because we arrived too early and the check-in time was 2pm (YES WE KNOW THAT!) and because the hotel was full etc. etc. (Well at least she told us that we may leave the luggage in their hotel baggage room). But I was not happy about her attitude. She should have offered to check us in first and asked us to come back later. Since we have no choice, we went off and came back at around 1:54pm and this lady (Pamela or Patricia forgot her name; NOT the pregnant lady) attended to us and immediately checked us in. She was nice and courteous. Overall impression: 1. The room itself was nice (we got the cheapest price). Bedroom space okay but was impressed at their bathroom =) 2. My son enjoyed the pool located at the 5th floor. Lifeguard and staff were courteous. 3. Breakfast was included in the room rate for 2 pax. We paid extra for my son. Overall food was so-so. Hope that they add more variations. 4. Parking was okay though it was full when we arrived. 5. Check-out process was also a breeze. Since this hotel is quite new, we really hope that they would maintain the quality of its rooms and facilities when we come back next time =)

    4
    « Great service in a new hotel »

    Stayed with family and enjoyed it. The rooms were nice, beds super cozy. They had a fridge, working security box, key card, nice towels and bath robes. This is not standard to other hotels in the area. The pool was nice, it had a good view of the setting sun. Luckily we stayed Mon-Tues, there weren't a lot of people swimming. The breakfast was simple but tasty - congee, pancakes, cereals, salad and fruits. They had garlic fried rice, adobo, corned beef and really really good omelette. I hope they maintain the hotel well. It was really clean but I could already see some wear in the bath room shower grout and plaster at the toilet. Service was really very friendly! Our key card was wonky and we called them up - we didn't wait long for someone to help us. She even ran to us - thank you for the service. Wifi was reliable, I could imagine going back here for staycation.

  • 5
    « ?Relaxing overnight stay!? »

    Wow! We were given a room upgrade for free! I booked online for a Value Plus Room for an overnight stay. Upon checking-in, the lovely lady at the front desk informed me that our room was upgraded for free! We stayed at a Deluxe King Room at the 3rd floor:-) Overall, our stay was relaxing esp. the swimming part, my husband and my 1yr old girl enjoyed swimming! -Spotless Hotel Facilities; -Very nice view at the roof top swimming pool; Just a suggestion regarding the complimentary breakfast: More food choices for buffet breakfast, after all, it is the most important meal of the day :-)

    4
    « Will be great when it's finished. »

    I enjoyed my stay while there on business, the only drawback was there was still some construction to be finished. The owner explained to me there was a setback due to weather and the contractor failed to meet other schedules. When it is done it will be great!

    4
    « One of the best hotels in Subic! »

    I stayed in this hotel with my family last May. I would like to say that I was really surprised with this hotel. The good things that reviewers say about this hotel are true. Here are the things that I liked about this Best Western Plus Hotel Subic: 1. Place is modern and very clean; 2. Room is relatively large; 3. Pool on the 5th floor is very nice, with a great view of Subic Bay; and 4. Staff are responsive to any requests or concerns Some minor things that I didn't appreciate though are the following: 1. No covered or basement parking; 2. Wifi was patchy and wifi access/password is only limited to 2 users/device; and 3. Breakwast was very plain and simple Overall, I still consider this hotel as one of the best in Subic. You will not regret your stay here. Try and vist this great place.

    4
    « Nice hotel and amenities »

    We stayed here together with our friends to celebrate my son's birthday in Subic. I researched a lot on what hotel to stay so I found this Best Western Plus Hotel in the internet. I saw that it was newly opened so I wanted to try and I am really hoping for clean hotel. The hotel was indeed new. They have a good lobby, but a little disappointed on their white sofa, as I think they are not well maintained (they were dirty). I got two Executive Rooms at the 3rd Floor, and I was happy with the room, very clean, beds and beddings were very comfortable and soft. They also provided complete toiletries. The swimmimg pool was very inviting, we just don't have enough time to take a dip. We were also happy and thankful to Ms. Hershey for providing a complimentary cake and balloons for my son's birthday. I should gave this an excellent rating but I guess they need to improve on breakfast choices and the long wait for check out was really irritating. It took us around 45minutes before we already settled on the check out. So for tourist like us, time was really essential! Definitely there are a lot of things for improvement. The management should have a look on good maintenance because there are a lot of hotels nearby that are also competitive in facilities and price. But overall we had a great stay except for the items I mentioned above.

    5
    « Very accomodating staff. Efficient. Clean hotel. »

    At the spur of the moment, i called bestwestern subic at 12am to reserve a room in the morning. Pauline, their front desk officer helpfully gave me a reservation without questions :) at around 930am, i was already in subic with my wife and toddler, i informed them i was the one who called a few hours ago about my room reservation, and they were expecting me already with a print out form with my name in it already :) very efficient front desk! We just went around sbma and zoobic safari while waiting for our check in time at 2pm. Upon check in, i was surprised how clean the room was and how good smelling it was! There was a swimming pool in the roof deck which caters for toddlers and adults alike. Too bad when i was about to sleep at 1257am, i received an urgent call that i need to do an emergency neurosurgical operation on a patient.. we suddenly packed up and drove straight to alabang.. I was looking forward pa naman for my free breakfast buffet and shopping afterwards.. Il be back here to continue our short vacation in subic.. Kudos to the best western plus team :) you guys made us so happy even for awhile :)

    5
    « Good family getaway for a weekend »

    Subic bay is just a couple of hours away from Manila. I would say this hotel has a good character and design for a weekend staycation. Rooms and its facilities are just right for hotel travelers. Services are prompt and staff are warmth. I will come back in this hotel.

    3
    « Continue the finishing and improvements »

    We are a frequent visitor to Subic and decided to try this new hotel. We are not disappointed all specially with the room which I would say is the best we have stayed-in at Subic. Being new, the room is so clean, with all the linen smelling so fresh, new TV and furniture and complete with amenities from free water and toiletries. The front desk and room service staff are so friendly and accommodating. But there are things that they have to finish like the recreational facilities and improve the hotel food offerings but there are nearby eateries. We got a room promo discount so I would say the price was affordable. Hope they maintain the price and nice room.

    5
    « A home away from home ? »

    Being the first branded hotel in Subic and being part of the World's Largest Hotel Chain (BEST WESTERN) it is indeed the best place to stay! I highly recommend people to experience most especially the SERVICE that this hotel offers. Nothing is more comforting and welcoming than a courteous and pure smile of all employees which you encounter in every corner of this place. No employee had missed to greet or assist a guest. With the ROOMS all of the rooms we booked was really nothing but clean, spacious and comfortable (and full of amenities). The rooftop swimming pool WOW! the view is soooo beautiful and they have these cozy and vintage look rattan sofa around the pool very nice for people who really love taking selfies like us. :D They also have fitness gym at the rooftop level which gives you a clear view of almost like everything in the freeport specially the BEACH VIEW! A luxurious piece of art and a cozy one for a person who wants to escape from a crowded polluted, environment but keeping up to a suitable and worth spending money. Also cannot forget SPENCER'S FUSION bar and resto which has a very very luxurious and inviting ambient with very indulging International and Fusion cuisines for a very very affordable price. I love the ADOBO SUSHI and the GUINUMIS (best for the summer). Also lots of promos to offer good for friends couples and family. YOU BETTER NOT MISS THE BEST EXPERIENCE IN SUBIC THAT WE ALL HAD!

    5
    « Excellent family get away »

    We stayed 3 nights with this new hotel. The ambiance is so peaceful. Rooms are clean and smell fresh because the hotel still new. This was one of the cleanest, most up-to-date hotels we stayed in. Hope they maintain this... At first, you will think that it is so expensive but you will be amazed because it so affordable. The food is great. The staff are so attentive and helpful. The smile in their face is really amazing. We weren't expecting much, but we were not only pleasantly surprised, but also impressed with what we got.

    3
    « Near great experience pulled down by Pool architecture and management »

    If you talk only about the room, this is one of the BEST you can find not only in Subic but in the country. I cannot seem to find anything I can add or ask for more in a room with the price tag they charge. A premium experience for a not so premium price . A real winner. Alas, once you get to the pool, this is where their weakness shows. Firstly, the water is dirty. The color of the water even in the morning is murky compared to nearby hotels Terraces , Seorabol and Vista Marina to name a few. The expected blue color you expect to find is instead a dark color . If you are near the jacuzzi section of the pool, you even catch an unsavory smell that will make you cringe. At nightime, a big letdown also is their buffet by the pool. They only serve from 6-9pm.. AND-- this is the kicker.. THERE ARE ONLY THREE--- yes ONLY 3 tables alloted for the whole space.. So there goes the comfort if these are occupied. We had to make do with the little stand at the side of the pool which is not really conducive to eating properly. Its like they do not encourage guests to avail of the poolside bar experience. Overall, the room can carry your experience thru and you will feel refreshed and relaxed once you get to your room.. But if you look forward to a relaxing swim and drinks by the poolside as you wind the night away, then this hotel is not for you.

  • 3
    « Nice and spacey »

    A very nice experience! Room are very big and bathroom as well. Pool area are awesome.. But food is not good at all. Good value for money. A must try place will definitely comeback. You can easily go and outside so maby places to eat there if you are not choosy.????

    4
    « Respite from city life »

    The hotel is relatively new...minimalist design with roofdeck pool and bar and gym....breakfast served a la carte in the ground floor restobar that is open until 11pm. You can dine in the chinese restaurant next door (Fortune) or ask for a cab that can take you to Ayala Harbor Point or to the various dining places along the boardwalk. The front desk and all staff are warm, cordial and cheerful. They provide an ironing board in room, just ask for the flat iron when you check in. There is also complimentary parking for guests. They lived with the Best Western standards that I used to experience. A definite thumbs up! I just hope they will serve fresh orange juice the next time I have breakfast there ????

    5
    « Yehaaa! »

    My girlfriend and I stayed here for 10 nights, The free breakfast on weekrnd was great. During the week it was very good also, I would say better then going to eat out some where. Had laundry service there. The place was very clean. If you order room service be hungry cause they dont hold back on food. LOL. Everybody was was great that worked there. Will I go back? Yes, I dont think you will find a better place to stay. It also walking distance to malls, and places to eat. Also great shower with lots of hot water and large bathroom. Rooms also large and confortable. AC cold also. I really liked this place.

    4
    « New, clean and affordable »

    Stayed here for the night last March 3,2016 with officemates.It's very new, recently opened in Nov2015. One can still smell the paints. Blankets and pillows were very new and clean. One floor was still under construction. Rooftop has breathtaking view of Subic and clean pool with lifeguard. Not many guests yet so my officemates and i had the pool all to ourselves. Toiletries were in fancy boxes and shower rooms were enclosed in see-through glass covered by roll-up type suncscreen. Modern design. Had a terrace too but my view was the empty lot beside hotel and there was a contruction barracks with men (maybe will be constructing a building soon). Hotel facade had a fountain of water cascading from top to bottom of hotel. The water sound could be heard at hallway. My friend's room was near this so she said she could hear the water from her room the whole night as if it was raining outside. Surprisingly affordable hotel. Maybe because they're still new. Restaurant at ground floor had good pies and coffee too. Service was slow though. Quite far from other establishments but if you have a car, this is a nice place for a family while it's still new.

    5
    « cleanest and best value rooms I have stayed in »

    staff were on hand to deal with every wish We enjoyed the location close to the beach and shopping malls that are all duty free Check out the endless swimming pool and ample shaded lounges sipping pina coladas

    4
    « Great choice for families »

    LOCATION Best Western Subic is a new hotel located just behind Royal Choices Duty Free Shopping. It's within walking distance (or a very short drive) to Harbor Point Mall, Lighthouse and the other restaurants/bars along the Marina bayfront. It's off the main road and the relative lack of establishments around the area makes for quiet and peaceful surroundings. It's for this reason why it's a smart choice if you're bringing kids - the area doesn't turn into a party zone at night and stays pretty wholesome throughout. If you're looking for action, it's pretty boring here. ROOMS Deluxe Queen's 2 Queen-Sized beds can easily fit a family of 4 with enough room to put an extra bed and still have space to move around. The bathroom is also just as spacious. The beds are very comfortable. DINING Breakfast is at Spencer's which is relatively OK. They do have a good Chinese restaurant in their premises called Fortune, but if you're looking for a more choices, you might need to take your car and go to the aforementioned restaurants along the bayfront or at nearby Harbor Point Mall. You can self-cater and buy groceries at Royal Choices which also has a Mongolian buffet inside the premises. SERVICE This is where Best Western needs to improve. Front desk and housekeeping need more training - be it professionalism, handling requests and efficiency. When asked why our room wasn't yet cleaned despite it's already late in the afternoon, front desk replied "it's because we have 60 rooms, sir". It may be a valid reason, but proper training would teach them to answer not with excuses, but with action. Maybe the reason why the room wasn't cleaned yet is most of the housekeeping staff tend to goof around. When we pass by rooms being cleaned, we often see them chatting around and seemingly taking their time. They also need to train them not to leave used sheets lying around the hallway, as if it's the annex of the storage room. They should take their cue from the doormen and security personnel in front of the hotel who knows how to attend to their guests' needs in a professional and courteous manner. FACILITIES The hotel has a rooftop infinity pool that's worth the stay. Parking is plentiful in front of the hotel and in the rare case space runs out, the helpful and friendly security people will help you find one.

    5
    « New Hotel, Awesome Pool »

    This will be my home-base in Subic for now. Love the pool. Hope the management maintains the cleanliness of the rooms. Amenities were sufficient. Free Breakfast was adequate. Staff were hospitable. Definitely enjoyed our stay.

    5
    « Brand new hotel by far best in Subic. »

    This place just opened in November of 2015 and is so new still having a few things delivered. Entire staff A number one, front counter as good as it gets. The maid service was great, my best friend the concierge was very helpful, the driver took me a few places in their brand new Toyota van was awesome. Finally each and everyone in the restaurant and kitchen area were very professional and made our stay a great one. I highly recommend staying here if in the Subic or Olongapo area!!!!!!!!!!

 

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tutte le direzioni

·Da Manila alla zona franca di Subic Bay, tramite la Subic?Clark?Tarlac Expressway (SCTEX). Prendi la North Luzon Expressway a Balintawak, Quezon da Oroquieta Road, Dimasalang Road, A. Bonifacio Avenue e Epifanio de los Santos Avenue/Pan-Philippine Highway/AH26/C-432 min (9,2 km)Segui la North Luzon Expressway e la Subic?Clark?Tarlac Expressway (SCTEX) fino alla Rizal Hyway nella zona franca di Subic Bay, 1 h 49 min (143 km). Prosegui sulla Rizal Highway. Continua fino a Dewey Avenue. L'hotel è sulla destra. ·Da: Manila alla zona franca di Subic Bay (tramite Lubao e Rural Road). Da Manila, prendi la North Luzon Expressway fino all'uscita San Fernando, attraversa le città di Pampanga (Bacolor...

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