BEST WESTERN Hotel Shelbyville Lodge,  Shelbyville

4.5/5  - basé sur 353 notations.
115 Isaac Shelby Drive, 40065-9128, Shelbyville, United States - visualizzare mappa
+1 502 633 4400 +1 502 633 6818

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i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Piscina all'aperto
    Piscina all'aperto
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
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Il pluripremiato hotel BEST WESTERN Shelbyville Lodge è il luogo ideale in cui soggiornare! Ci troviamo in una posizione centrale nel cuore della "capitale mondiale dei cavalli Saddlebred", a soli tre chilometri circa dalla zona in cui si svolge la fiera di Shelby County. Dall'hotel, situato in prossimità dell'Interstate 64, è possibile raggiungere in pochi minuti il centro commerciale Outlet Shoppes of the Bluegrass, l'ippodromo Churchill Downs, il centro esposizioni di Louisville, l'arena KFC Yum! Center e Frankfort, la capitale dello stato del Kentucky!Le camere, ristrutturate di recente, sono tutte dotate di materassi con imbottitura a cuscino e Tempur-Pedic, televisore a schermo piatto, ottimo collegamento a Internet, microonde e frigorifero. Il nostro scopo è semplice: offrire ai nostri ospiti camere pulite e comode, oltre a un servizio clienti di qualità superiore. Se ti trovi in Kentucky per una riunione di famiglia, un evento aziendale o una gara sportiva o soltanto di passaggio, al BEST WESTERN Shelbyville Lodge potrai approfittare di sistemazioni favolose a prezzi eccezionali. Ti auguriamo un soggiorno gradevole!

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Basato sul parere di 353 viaggiatori
Certificate of Excellence
 
PUNTEGGIO ATTRIBUITO CONSULTARE I PARERI SU RIEPILOGO DEI PUNTEGGI
Eccellente
 
202
Molto buono
 
87
Medio
 
39
Mediocre
 
10
Orribile
 
15
Affari Affari 75
Business Business 74
Da solo Da solo 28
Di coppia Di coppia 47
In coppia In coppia 66
In famiglia In famiglia 126
Viaggio con amici Viaggio con amici 34
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BEST WESTERN Shelbyville Lodge,Shelbyville
  • 3
    « One night stay »

    After a long day we decided to get a room and sleep a few hours. This hotel looks clean and the reviews wasn't real bad so we reserved. When walking into the room it felt to be zero degrees. We turned the heat on and it didn't seem to be getting warm at all. Turns out the window was wide open! Closed the window and finally by 2am it was warm enough to take a shower ( heat lamp in bathroom doesn't put out heat). I notice the trash can is running over ( I'm tired and assume the house keeper just forgot it no biggie). I go to shower......only 2 wash clothes. ( what will we do in the a.m.) I decide I don't care I'll use the small towel tomorrow morning. We get in bed 2:30 am. Car alarm goes off at 3:00am I'm up. Ugh! Reach for the lamp to go see what's going on it don't work. I go to my window and the alarm is off. Go back to the bed check the lamp, it's unplugged and there is no clock for light either, I plug it up and nothing so I further investigate, no light bulb! I move the bulb out of my husbands side lamp to mine and finally light. It's 4am now so I finally lay back down after all check out is at 11 no problem I'll sleep till 10 then grab a shower and head out. Just before my clock ( on my phone) goes off I hear knock knock housekeeping...... Before I can get awake enough to say just a minute she's in my room! Thankfully I was able to speak and she apologized and closed the door. OMG! I go get my small towel get a shower and I'm gone before 11. What was suppose to be a rest ended up being more tiresome than if I'd have drove the 4 hours home since I could have been there by 4am. I didn't complain because I don't like doing that and I was to tired to change rooms and it was clean other than the trash. The beds are comfortable but the sheets don't fit and they flip off all night long. Feeling this was just bad luck and a bad night I would return if I had to have a place to stay in the area at midnight.

    2
    « Thanksgiving Family visit »

    Not happy. Dirty hotel, and rooms. Many items in our room not working properly. No one seemed to care, except for one very nice housekeeping woman. (I wish I had gotten her name)who did her best to help us out.

    3
    « Good and bad.... »

    They have renovated most of this hotel. When they used the shower in the room above me it sounded as though they were jackhammering the floor the entire time. I can also hear every word anyone said in the hallway. Smoking is allowed upstairs, however when I entered the hotel near my room downstairs, the smoke smell was terrible. There are better options nearby for a little more money.

    4
    « Leisure trip »

    Friendly staff. Breakfast closed early. Nice place for the money and good location. Staff corrected the problems we had and was very friendly about it. Would stay here again but would check room first.

    3
    « Much Improved »

    We have stayed at this facility and vowed never to return, but due to circumstances, we went back. We were pleasantly surprised with the facility. The hotel was modernized, the rooms clean and the breakfast very adequate. The staff were helpful and respectful.

    5
    « Great Stay »

    I have stayed in this hotel before and I always enjoy it. The beds are VERY comfortable and the staff friendly. No elevator, but only two floors. Easy access due to multiple entrances. The biscuits and gravy are great!

    4
    « A good place to stay. »

    The room was spacious and clean. The bed was comfortable. The hotel was quiet. The breakfast was a good continental breakfast. The staff was pleasant and helpful. The location was close to the main highways. There are plenty of stores and restaurants in the vicinity. Would stay there again.

    5
    « Truck driver »

    I want to thank Jerri and her staff for making my stay at the hotel enjoyable. They went above and beyond to make feel at home for the 9 weeks i was away from home. Thank you all. Leonard Mathiews Werner Ent. Driver

    5
    « Great Place to Stay! »

    Was in Shelbyville for family wedding and this hotel was perfect! Clean, comfortable and quiet! Was close to where I needed to be and there was great shopping nearby too! I love staying someplace where you can just go down and get breakfast when you get up. Perfect!

    3
    « Adequate accomodations »

    Adequate accommodations, but staff was unable to process our $50 coupon we had earned through rewards program. Management had not given them password to process coupons creating problems for the employees and the guests. Had to discuss upon checkin and again at checkout as it had not been addressed overnight as promised. Breakfast shut down precisely at 9:00am, not even allowing us to sit and finish our coffee while planning our day and watching the news. (TV's were shut off, I suspect they were on a timer) The door was slammed behind us by a staff member. Combined, this all created a very unwelcoming feeling. Mattress as comfortable, but the pad was too small for the mattress, causing both the pad and the bottom sheet to pop off the corners.

  • 5
    « Southern hospitality in Shelbyville, KY »

    We did not have a reservation when we stopped here on a Sunday night. The front desk check-in woman (did not get her name) was very helpful. She made sure we got a room on the first floor and also told us about a great local place for dinner; Claudia Sanders Dinner House (which was built by Colonel Sanders for his wife, Claudia). Very nice place and generous homestyle cooking. We would have stayed here again but we did not go through Shelbyville, KY on the return trip home.

    4
    « Family weekend in ShelbyvilleKY »

    Visited Shelbyviile for a family function. We were pleased with the room & experience. Clean & comfortable, great value. No problems encountered. It is not a new building, but maintenance is good. Happy we could bring our dog along with us and she stayed for a reasonable fee. Would definitely stay here again.

    1
    « Not happy »

    Never never again will I stay at this hotel, found hair on my towels,floor was not vacuum,tub looked nasty staff was smoking on the patio, called the front desk ,with no answer, I always stay at the Ramada are Holiday Inn but neither had rooms,

    3
    « Third room was not a charm »

    When we entered the room we were given it was not the king bed that was confirmed on booking. They then moved us to a king room..the light in the bathroom was either burned out or a problem with the flourescent fixture. After waiting for about 30 minutes to have it fixed we were told there was no one to fix it. They finally moved us to the third room. The flourescent light inside the door didn't work, the table lamp on the desk didn't work ( maybe needed bulb replacement) and the toilet took 3 flushes to actually flush. When we told them in the morning about the room's issues they asked if we told the night staff......we had already been told there were no more rooms avilable and truthfully we were just tired of moving rooms...This is not a reflection on the staff who did apologize.They are adverising for a maintenance man on the front motel sign.The breakfast room was also very small and had seating for about 24 people(and there were more than that number there looking for places to sit. There was a long bar on one side of the room.....perhaps a good idea would be to add stools to that area.....

    5
    « Great Staff; clean motel »

    The people at this place do care about guest comfort. They have a clean, modern place and their care of it is a reflection of the comfort they want guests to feel. The problem with the in-room frig wasn't a staff problem, but because someone had cut it off. It was easy to remedy without alerting the staff.

    5
    « Great Experience »

    Totally surprised and satisfied with the hotel, room, pool, amenities, cleanliness, etc. Great sized room and tastefully furnished, clean, friendly staff, beautiful pool area, free popcorn & breakfast. Couldn't ask for more in a nice place to stay. Would recommend it for anyone.

    5
    « Great Place and Great People! »

    The owners are terrific and keep the place very neat and clean. The rooms have upgraded furniture and are equally clean. King room had a nice new(er) upholstered chair with a matching ottoman to add to the comfort. You will find complimentary newspapers and popcorn at the front desk and if you stay midweek, a free small supper which changes but always appears to be [mostly] homemade. A lot of nice extras that you will not find elsewhere, even at a higher price.

    5
    « Great place to stay »

    This is the best Best Western I have ever stayed in. Very clean, nice atmosphere, helpful staff. If you miss the breakfast they will give you a travel bag with an apple, water, and health bar. They have a popcorn machine just off the lobby with popcorn fresh each afternoon. I would definetly recommend this hotel and the rate was a lot better then other places I stayed on my multi state trip.

    5
    « great stay »

    Clean and well kept rooms with a friendly and helpful staff. I would highly recommend this hotel to anyone visiting the area. Staff was helpful with directions and local dining options aside from the normal fast food.

    4
    « My wife and I stay at this location quit often. Jeri the lady at the front desk is so helpful and plesent. »

    I am not very good and usually dont fill out surveys but this BW is a very nice place to stay. Everybody is so nice and very helpful. Jeri the front desk clerkis always so nice and helpful. we usually stay here 3 or 4 times a year. I usually see the same employees each time we stay.

  • 4
    « Nice stay »

    The only problem we experienced was a strong smoke odor in the hallway outside our room, If we had known it was not a non-smoking hotel, we would have looked elsewhere. The rooma were comfortable and clean, the internet was quick and easy.

    5
    « Best place to stay in Shelbyville KY »

    The outside looks a little drab but the inside is wonderful. The rooms were clean, and it was the best bed I have ever slept on. The service was wonderful. Everyone there was so friendly. The outdoor pool is amazing, and the free breakfast was delicious. I would definitely stay here again.

    5
    « Shelbyville Stay »

    I originally chose this hotel because it was conveniently located on a trip between Missouri and the east coast. I have stayed there four times now, not just because it is convenient, but because of the service, the condition of the property, quality of the rooms and the price. I even stayed an extra day one visit, just to explore the Shelbyville area. I highly recommend it.

    5
    « A great hotel »

    The hotel was very clean and very quiet. The staff was extremely polite. The television reception was inconsistent, but that was just a minor problem. I would definitely stay at this hotel again if I was in the area.

    4
    « Friendly staff »

    I stayed here while coming back from vacation. I called ahead to check availability and rates. When my wife arrived the staff was friendly and helpful. It appears that they have updated their rooms. They offer a limited breakfast buffet.

    5
    « Excellent stay »

    Stayed 2 nights on September 9 & 10. Excellent rooms, very clean. Excellent breakfast. Great all around service. Will stay again. Great staff and very helpful. No complaints. Clean restrooms. WIFI great.

    4
    « No problems during our stay »

    Our room was clean, we had several tv channels, and our bed was comfy. Our tub didn't drain well but other than that, no issues. I did think the room felt humid when we walked in but it cooled off once we turned the air down. :)

    5
    « Nice Hotel »

    Great hotel. The room was very clean and comfortable. The staff was friendly and very helpful. Did not use pool but area was very clean. enjoyed the free popcorn in the lobby. Great breakfast. Would recommend this for a great place to stay.

    3
    « Just ok »

    Front desk was very friendly and pool was nice. Breakfast was slim picking and gross. Although it is free, I have stayed at many hotels with a decent breakfast. The rooms were ok, the floor in the bathroom was dirty and room smelled musty. For $100 a night it was disappointing. Can't say we will go back.

    4
    « Nice Place WIth Friendly Staff »

    Stayed here one night. The facility is very clean and well-maintained. The only drawback is the lack of an elevator for guests. If that is a problem, be sure to ask for a ground floor room. Breakfast is nothing special at all, just the usual make-your-own waffle, bagels, cereal, etc, but the breakfast room is very clean and pleasant (lots of space). Pool area is quite attractive. Perhaps the best part of this place is the exceptionally friendly staff, both at check-in and check-out. Probably the nicest welcome I have ever had at a place like this. The value for money is excellent here. Would definitely stay here again.

  • 4
    « Nice Area »

    The staff at the hotel are very kind and helpful, the pool is great very clean area and gas grills are located by the pool (used by the guest from what I saw, it's kind of cool for those watching money). The place was very clean and quite for the most part. I'm sure it was just a bad night for us but someone kept running up and down the steps all night for several hours, not sure why. We called the front desk and it did stop for about a half hour but then continued after that until about 4 AM. All in all the location is close to the interstate and this area is beautiful. Rates are affordable and they do take discounts. Just don't take a room near he steps.

    4
    « visited 8-10-2016 »

    the stay overall was good. Beds and room were comfortable and very clean. Did not use pool, but it and the area was very clean. The only negative part was the items that were offered for breakfast. At the time we were there, there were no eggs of any type, no fruit to choose from and the coffee was weak. We had gotten there around 7:30am so there should have been a lot more to offer.

    5
    « Very Clean »

    This is a very nice hotel for the business traveler or a family on vacation. The outdoor pool is clean and well maintained as are the hotel grounds. Security is good with the exterior doors having an actual working lock system (most hotels have this, but often don't work properly). Room was clean & comfortable with excellent shower water pressure. Staff is friendly and ready to help.

    3
    « Hotel stay »

    Not a bad hotel but have stayed at better in the same price range. Housekeeping too eager to clean room. Came back from breakfast with the whole hallway littered with wet towels from everyone's room. Can you say tripping hazard. One day we were did not leave our room soon enough so guess what, our room was not attended to. Staff not unkind but no one went out of their way to make you feel welcomed. And if you have back problems find a different hotel as the mattresses were no very supportive.

    3
    « Best Western Shelbyvill »

    I booked this hotel because the on line reviews gave it 5 stars. This facility is not 5 star. The highspeed internet was awful. Had to use my phone as a hot spot to connect to the internet. The pool was so slippery that I fell trying to step into it. The TV reception was awful. The bathroom was dirty, and the room was damp and smelled of mildew. Will not stary here again.

    4
    « Shelbyville Horse Show »

    I had a terrific stay! We were here for the Shelbyville Horse Show! Everyone one at the hotel was a pleasure to deal with. I would recommend staying here to anyone. For price / value I feel it exceeded my expectations. The location is very central to Louisville and Lexington. This is in the heart of horse country. We will stay here again in the future. The staff is very understanding, and helpful.

    5
    « Great place »

    Thanks to the staff for a great stay, ideas for places to eat, nice pool, and a hot breakfast. Loved the flax option for the waffles and pancakes. We were upstairs and they gave us the option to cut through their conference space lobby to get to our room easier. Nice to have grills available for guest use on the deck of the pool area. Close to places to get food to cook.

    5
    « great place to stay »

    Very clean room, pool, hotel overall. Nice, safe location. Extremely friendly helpful and friendly check-in staff. The room was also quite large and had a refrigerator. My only complaint and this is minor, is that the beds were a little too soft for me.

    5
    « Wonderful hotel »

    My brother and a friend were visiting us in Kentucky for several days. My husband and I visited the hotel to see the rooms and facilities. ,Geri greeted us with a welcoming smile and gave us a tour. We were very impressed and reserved two rooms for their visit. Geri assured us she would take good care of our relatives, and so she did. My brother raved about the rooms, the facility and the staff. He usually stays at upscale hotels but said he would stay at this Best Western again in a heartbeat.

    5
    « Always caring and nice »

    We have men that come in town to work for our Masonry Company. They always stay at Best Western and always have a great experience there and the lady during the day named Terri is always very helpful and very nice. Things always go well when they stay there and the price is a good deal as well. We are always very pleased and so are the men that are staying there.

  • 5
    « EXCELLENT STAFF »

    The staff is very helpful and friendly. The room is very clean and comfortable. The breakfast is good. They have a very nice outdoor pool. They also serve dinner twice a week. We would definitely stay at this location again.

    4
    « Nice Staff »

    The room was clean and the staff was friendly and very helpful. The hot/cold breakfast was good, with the regular selections. The pool area looked very nice, but I did not get a chance to use it, as we were passing thru.

    1
    « Very Unsatisfied Customer »

    I was initially placed in a room that I felt very unsafe and overall uncomfortable situation ... Hotel management tried to accommodate initially and then recouped their accommodation by trying to add unjustified and unfounded charges over a week after my stay. Overall very poor people skills and customer service displayed , especially by management of this hotel.

    5
    « Girls Weekend »

    Had a wonderful stay at this hotel. Staff couldn't have been any more helpful or nicer. The room was very clean and it was nice to relax around the pool after shopping. They offer a very nice selection of breakfast items with coffee that was excellent. Easy access to the interstate. Hotel conveniently located to The Outlets of the Bluegrass, restaurants, golf and within minutes of Louisville.

    5
    « Awesome staff »

    Checking in and checking out was very quick and the clerks were both very cordial and helpful. The breakfast served at the hotel was plentiful and good. Everyone at the Hotel were always ready to help if we needed them. We've stayed at this hotel many times and will continue to do so whenever we visit.

    5
    « Awesome »

    was there for a wedding / best stay in a long time / breakfast was great / and best of all the internet / was able to get my business now remotely. Customer service was top notch. i say this not lightly. i normally stay at Hilton. So, hats off to Best Western

    3
    « Wedding Block of Rooms »

    I was part of a Wedding Block of rooms. 3 other guests had issues with their reservations resulting in last minute scrambling to get rooms at other local hotels because the reservation had been screwed up! Very unacceptable! Also the halls and the room i stayed in were very smokey smelling. My room must have previously been a smoking room when it was alllowed in public places...I ended up with respiratory issues as a result.

    3
    « Nice place, minus problems with their fire alarm system »

    Well the room was fine. The pool was very nice. Had a great breakfast. However something was malfunctioning with their fire alarm system. The alarm went off every few minutes from midnight until 3:30 am! We ended up going to our cars to sleep during part of that time. In the morning, they gave us a full refund, so we ended up being happy about that; however VERY tired the next day. Probably wouldn't stay there again, as a construction worker who was staying there all month said this happened earlier on in his stay as well. I just don't trust that that problem wouldn't happen again!

    5
    « Very Pleased... »

    I am a senior citizen and just stayed overnight but what a wonderful place.... the staff was very friendly and accommodating. The rooms were clean and inviting. Would definitely stay here again and recommend to anyone.

    4
    « Nice hotel, pleasant staff »

    We broke up our travel to St. Louis from the East coast at the Shelbyville Best Western. Overall we were pleased, especially with the pool. We picked up dinner and ate at the pool side, making a nice break from a long day in the car. The breakfast was very nice, with several hot items in addition to the standard continental breakfast. The only problem with our stay was the strong odor of smoke in the hallway with non-smoking rooms.

  • 4
    « Nice place to stop on the way from Lexington to Louisville »

    We had 4 couples and we stopped here - check in desk was very quick and helpful, the rooms were clean, breakfast was typical. We were not there long enough to enjoy the pool or any other amenities. We would stay here again.

    2
    « Just ok »

    Just spent one night and it was ok. The hotel did have smoking rooms and the area I was in smelled like smoke. The wifi was not working and breakfast closed at 9 so we missed out on the free breakfast. It was an ok hotel but not a place I would choose again.

    5
    « Great stay »

    Nice, clean rooms with everything in good working. Rooms had plenty of electrical outlets which is rare for most hotels. Check-in was quick and easy. There are numerous good restaurants nearby and the nice pool area was a plus. Great wifi!

    5
    « Hospitable Staff »

    The accomodations were pleasant and the staff very hospitable. There is no elevator for the second floor, but the staff personnel carried our heavy bags for us. Sharon, the breakfast prep staff person was also very gracious and helpful.

    5
    « Road trip »

    The property was attractive and clean. Staff was very friendly and helpful. The room was also clean, spacious and attractively decorated. Beds very comfortable. Great pool and good breakfast. The night we stayed they also had a customer appreciation dinner which was a bonus. Would definitely stay again.

    5
    « Mid-sized hotel with a luxury hotel feel! »

    you simply can't find a more caring and accommodating staff! Neat, clean , and comfortable rooms. Great place to stay with an outdoor pool. Staff arranged a pizza party in the breakfast room for our boys. They ordered the pizzas then went to the store to pickup the pop/soda we requested and provided plates, cups, ice, and napkins at no charge. We were very surprised as we were playing in a tournament all day and didn't have time to do all this. Simply Awesome for a mid-size hotel.

    5
    « Best breakfast & best rooms in Shelbyville!!! »

    We stayed at Best Western for 3 nights and it was totally awesome! From the time we checked in until we checked out, we were very satisfied! The front desk employees welcomed us and explained all we needed to know for our stay. The breakfast they provided was wonderful! Special kudos to Sharon who really went out of her way to make us happy & provided special delicious food. Great way to start the day! We will definitely stay here again when visiting family in Shelbyville!

    5
    « MC Fun »

    This hotel was an enjoyable and comfortable place to stay after a long day traveling. Rooms were clean and up-to-date and the employees were friendly and accommodating. We will definitely stay here again when in the Shelbyville area!

    5
    « Wedding Party »

    They were very helpful in every respect. They worked us in getting a very fair rate for the ten rooms we promised. The rooms were ready when we got there. There breakfast was good and fresh. Hope to be in the area and stay again.

    5
    « Great place to stay »

    Just returned from a mother-daughter getaway to the Louisville area. We wanted to go to the Horseshoe Casino in Indiana and to the Outlet Shoppes of the Bluegrass in Simpsonville, KY. I read TripAdvisor reviews and chose this hotel. SO glad we did. The employees (from the desk to the maids) were all friendly and helpful. The hotel was very clean, the beds comfortable, and our double queen room was spacious. The hotel seemed fully booked and I was amazed at how quiet the rooms were. The free breakfast had plenty of good choices, and we were told that free spaghetti and meatballs were offered for dinner. (We had already eaten) We booked our reservation through TripAdvisor and found that to be quite convenient. The hotel served as an excellent "home base". We will definitely go back to this hotel the next time we "run away from home" for some fun. :)

  • 5
    « My 5th 'glowing review' of this wonderful hotel AND staff..!! »

    Well., I've now had the pleasurable experience of staying at this particular Best Western hotel on almost two (2) dozen occasions over the past 3 years (mainly for the use of attending the local 'Kentucky Renaissance Faire' in nearby Eminence, KY), with each time for a 3-night stay..!! And so far., the quality, cleanliness, maintenance, etc. of the building lay-out / accessibility, the parking lot, the rooms, the swimming pool, the internal facilities (breakfast room, Wi-Fi internet, vending & ice machines, etc.)., AND the quality of the 'staff'., from those at the 'front-desk' to the cleaning-staff., has NEVER failed to disappoint me..!! Especially when compared the VERY reasonable prices charged., though of course, I wouldn't want them to raise their prices, just because of those like myself that have given them such great reviews of their establishment, and would hope that a continued increase in their 'occupancy-rate' would make-up for any increases in their continued 'cost of operations'..!! And I'd like to give a special THANKS., to Miss. Jeri at the 'front desk' this time., for helping to get my room number changed, to a location that better met my needs as a 'semi-handicapped'., Renaissance Faire attendee..!! Cheers, Eric

    5
    « Clean, friendly staff, convenient »

    This hotel was great and I would recommend it to anyone. Couple of disappointments though. When I put the contents of the hotel tube (provided in the shower) in my hair, I discovered it was body lotion. So I had to get out of the shower and get in my suitcase to grab my emergency bottle of shampoo. Since all the floors are tile, this could have had dire consequences for my 68 year old body. My only other complaint (minor) was breakfast. I saw "hot" in the description and assumed - incorrectly - there would be meat & eggs. There was a nice variety though - biscuits & gravy, diced potatoes, waffles, oatmeal & cereal. But the bed was amazing - really comfortable. The room was clean. The pool looked clean also. We also appreciated the easy access to I-64. We will come back here if we travel this was again.

    4
    « Nice place to stay »

    We stopped here on the way to Tennessee. The hotel is very nice and clean with a nice patio / pool area that had a lot of seating, a grill, and a pool our kids enjoyed. The rate was a pleasant surprise as well. I would stop here again. There was snacks and a breakfast as well.

    5
    « Great Stay »

    Everything was great at this hotel. Would recommend. Staff extremely nice and accommodating. Room was very clean. Pool area very nice. Dog friendly hotel. Good location for doing the Bourbon Trail. Halfway between Louisville and Frankfort. Easy on and off the freeway.

    5
    « Patriot Guard Event Weekend »

    Everything we needed we asked for and got. Friendly workers from top to bottom. Clean. The hallways were a little warm, but who could blame them for saving energy. The rooms were comfortable and the beds were the greatest. The wifi may have been a little weak but there were a lot us that probably signed on at the same time.

    5
    « Very nice and clean »

    We stopped here for the night on our way back from Chicago. It was a very nice, spacious, and clean room. We had the complementary breakfast which consisted of a waffle and pancake maker, eggs, sausage and gravy, and a lot more. The pool area looked really nice and was recently renovated, wish we had more time for the kids to enjoy it. The hotel staff was nice and courteous. Next time visiting the Simpsonville Outlets or needing a stop when passing through we will stay here again.

    3
    « Recently Stayed »

    Overall, good. There was only one available outlet in our room, so bring a power strip if you have several electronics. Breakfast ends at 9 am and there is only one waffle maker so if you like waffles, get there with plenty of time to eat. Rooms were clean. Staff friendly.

    5
    « Feels like home! »

    Been staying there over a year, 6 days per week, due to work. The staff goes over and above. They feel more like family now. They figured out I leave early and even though the breakfast room wasn't open yet, they always made sure I had a good breakfast. Coffee was always hot and fresh and ready to go. They put me in a room that I liked that was quiet and somewhat private. They were very accommodating, putting me in that same room each week. The rooms have microwaves and refrigerators and my room had a rocking recliner. The pool is great after a workout in the fitness room. Anyone who is going to be staying long term, this is the place!

    5
    « BEST Western »

    This was my second time staying at this hotel. I was in town for a wedding and had a great experience. The staff was very welcoming and organized. They took pride in every job done. They were able to answer any questions I had throughout my stay. The pool was extremley clean and it was nice to catch some last minute sun before my friends big day! Also, the breakfast served in the mornings was perfect! Anything I was in the mood for was available and delicious. Overall, GREAT stay yet again!! Thanks BEST Western, you all are truly the best.

    5
    « Clean and friendly »

    Clean and comfortable; really impressed with the staff; everyone seemed to go out of their way to be friendly. The furnishings seemed new and comfortable, nice office chair. Morning breakfast was hot and filling, would have liked to have had fruit choice of some kind.

  • 4
    « 2 Day stay in Shelbyville Best Western »

    Room was clean, Comfortable new chair, desk chair seemed new, 2 Queen beds were great, new bedding, can't share info on breakfast as we missed it both days! Only complaint was that housekeeping was lax on re-stocking room with towels, coffee supplies, emptying trash.

    4
    « 2 Night Stay »

    A very nice clean and well taken care of Hotel. The staff was cheerful and went out of their way to make you feel at home. The room was perfect and wife loved the bed. She slept like a baby. Breakfast was good had alot of choices. Would stay again .

    5
    « Comfy & Cozy »

    The room was very clean and the bed was very comfy and cozy The front desk clerk was very friendly, Great location, Free in room wi-fi. Microwave and a mini fridge Great TV . We enjoyed our stay and we will return

    5
    « Best Western Shelbyville, KY »

    Very nice clean property with a very helpful staff, was in area for a family wedding and did it up right for the entire family! Rooms were all ready when we arrived and rooms always cleaned while we were away.

    4
    « Kentucky Derby »

    Clean, attractive. and pleasant staff, even though they were quite busy for the Kentucky Derby Weekend. They were able to accommodate the overbooking for the many people who were there for dinner. Breakfast was well staffed. Live music was a pleasant experience. Talented group. I would stay there again.

    1
    « Check reservation way before you go »

    I booked this hotel through booking.com in April 2016. When we arrived yesterday, they didn't have a clue who we were. I showed them the reservation from my email, and they apologized and offered to find us another hotel. They were completely booked. We ended up just driving 5 hours home. Needless to say, I was not impressed. It looked like a beautiful, clean place and was perfect for our needs. The staff was nice, and I realize that it was not their fault. Booking.com users beware...

    5
    « Very nice hotel »

    I was passing through on business, and decided to stop and stay at this hotel. The staff was very nice , and helpful. The room, bathroom and linens was cleans. I really like the beds and pillows. Breakfast is great. I will stay again for sure .. Krystal

    5
    « Great Hotel , Very Clean & Staff Was Helpful!! »

    This Hotel is well worth the money, very clean , friendly , and breakfast was great. The hotel was very busy looked to be sold out. I was very happen with the nights rest I received. The bathrooms was very cleans , and beds was great. I will definitely stay here again when I pass back through.. Thanks Jack

    2
    « Decent for the price »

    The hotel, in various areas, has an odor. Some areas smell like smoke, others of must and some of bug spray. The lobby and outdoor patio area are nice features. The breakfast was ok, standard offerings. You get what you pay for.

    3
    « Unlikely to stay here again »

    Although the staff is very pleasant and helpful, the hotel isn't quite as nice and relaxing as we would've liked. Our toilet didn't function properly. The problem was eventually solved because we were able to change rooms, but the initial solution was to give us a plunger so we could plunge the toilet ourselves! The hallway had an unpleasant cigarette smoke/musty smell. It was very noisy early in the mornings on the weekend we were there. Men who seemed to be construction workers staying in the hotel were talking quite loudly in the hallway on both mornings which woke us up earlier than we would've liked. The area around the hotel isn't very pleasant - not much to do and not really a family area.

  • 4
    « Outstanding Service »

    The employees at this hotel went the extra mile to correct a problem I had made in the reservation. When you are traveling and tired you are so disappointed to find you have messed up your hotel stay. When the staff goes the extra mile to help you, it makes you so thankful. and appreciative. I will gladly recommend this hotel and Best Western.

    5
    « Impressed »

    The place was clean and well kept. The young lady at the deck was very polite and pleasant. Room was laid out well. Breakfast was impressive and the cook very friendly and helpful. Would go again. Location was nice, 2 minutes from town, lots of good food places close by.

    5
    « Stay at Best Western Shelbyville, KY »

    I was extremely pleased with my stay here. The hotel common areas were nice and the room was clean and comfortable. Every employee we came in contact with was cordial, helpful and professional. I would recommend this hotel to anyone.

    5
    « Our visit was great ending to a sad day. »

    We booked a hotel room with another place and the lady was so rude and disrespectful. We found best western after eating dinner and wow is all I can say! They were amazing. We came down to Kentucky because my uncle had passed away and we were all so emotional and needed to rest before we traveled home to northern Illinois. Thanks for treating us with so much respect. Food was delicious. Room was very spacious and beds were comfy. Service was great. The front desk lady even gave us a "to go bag" that had a bottle of wAter , fruit and a granola bar in a cute little gift bag. Only downfall was the pool wasn't open yet for the season. But that was our fault for not asking. The pool opens next month lol

    4
    « Nice place, nice people »

    The smell of just made popcorn and smiling faces greeted me as I walked in. The property is older but nicely kept up and renovated. There were good sitting areas both inside and out. The people were really pleasant and it had your typical free breakfast buffet with some hot items. The room was fine but I do wish they had makeup mirrors for us people who can't see our face anymore. If you prefer pancake type flat pillows- bring your own. Theirs were fluffy, but I liked them.

    4
    « Nice place to stay »

    Great Breakfast, Went out of their way to meet dietary needs, Rooms could be cleaned better but they were not terrible. Staff were very friendly. Quiet place to stay. Great restaurant just up the road. Walmart close by.

    3
    « Average »

    This is a decent, but average hotel. This was our second stay here and we will stay here again in the future. Our first stay was very nice and we got a great night's sleep. This time there were several rude guests who were talking loudly in the hallway and woke us up. We encountered no problems during our first stay; this time the bathroom door in our room required some significant maintenance, but it was not enough to report until we checked out. We will stay here again in the future.

    4
    « Great stay, friendly staff »

    We enjoyed our stay. The hotel was clean and the staff was very helpful, welcoming and friendly. I think the only issue we had was that we kept de-magnitizing our key accidentally. A very good Motel for the price!

    4
    « Ok place »

    This best western is nice, clean, freshly repainted all around good deal. I would have gave a 5 had they been able to extend my room. All in all great place to stay. Great breakfast. And the cook dinner on Tuesday and thursday.

    5
    « Excellent Service »

    This Best Western has excellent service. The employees were all very courteous and helpful. The rooms were clean and the beds were very comfortable. I got a smoking room and usually these rooms have a permanent smell to them. Not this time - the room was clean and didn't smell like a smoking room. I plan to stay here again and I would definitely recommend this Best Western to my friends.

  • 4
    « The Price Is Right ! »

    We stayed one night at this location and were pleased with the experience. The room was nice sized with 2 queens. The room had a flat screen tv, mini-fridge, microwave, and coffee maker. The complimentary breakfast was good. Waffles and biscuits and gravy being the hot items, cold cereal, oatmeal , yogurt, bagels and muffins also available. There is also a McDonalds across the street if desired. Only negatives were the hairdryer, hardly any airflow even on high, and if your room faces the road, you'll hear the traffic. We will stay here again because the price was right!

    4
    « Overnight stay while traveling »

    I stay at several Best Western's while traveling. This one was close to the interstate. Good price, clean rooms, excellent staff. Typical continental breakfast. Close to Walmart and several eating places.

    5
    « Great for travelers with pets. »

    We are on a road trip across America. We are also traveling with a dog. Based on recommendations from Cesar Millan (The Dog Whisperer), he suggests Best Western. While, sadly, not every Best Western accepts pets, the ones that did became the best places to stay during our trip. Attractive, comfortable, clean, friendly, safe, polite and we never had a complaint. I wish they all accepted dogs! A BIG Plus!

    5
    « Great service »

    The staff at Best Western Shelbyville, KY was extremely friendly and helpful. The room was spacious enough and clean. The breakfast was pretty good. My one complaint of this hotel was that the wifi service was inadequate - could not connect, or very slow speed.

    5
    « Satisfied »

    This was a great motel for the money, and the staff was fantastic, the motel was clean and had everything that I needed. There were restaurants within walking distances as well as delivery. I was very pleased with my stay.

    4
    « Quick, Easy, Clean »

    We needed to book a stay last minute and chose the Best Western Shelbyville Lodge due to reviews and proximity. We had a very easy check in and check out and all the staff was incredibly nice. The room was very spacious, clean, and comfortable. The only thing I did notice was a smell of cigarette smoke in the halls but I could not smell any smoke in our non-smoking room. Overall, a very quick and easy stay. i would recommend and would stay again with my family. The fire place and fresh popcorn were a bonus. We did sleep past the free breakfast (only until 9 AM) so i cannot comment on that. thank you!

    5
    « Awesome place and friendly staff »

    We stayed here Christmas eve and the staff was very friendly. Christmas morning the breakfast very nice, it was a nice start for such a wonderful day. The room was very clean and the bed was extremely comfortable.

    5
    « Great visit++++ »

    I stayed here last night. 12/26/2015. Very nice accomadations. Good breakfast. Stay there as much as possible. Will stay again. Staff very helpful. Very comfortable room, extremely quiet. Just all around good stay and very professional.

    5
    « Another Christmas in Shelbyville »

    This was our third Christmas stay at the Shelbyville Best Western, and again it did not disappoint. The lobby was decorated and the fire made it warm and cozy if you wanted to relax. The rooms were spotless as usual and we made use of the fridge and microwave. The breakfast was as expected just as good as always with plenty to eat and great coffee. A small staff for the holidays was very attending and at the ready for any need or request. We will look forward to another stay in Shelbyville at the Best western.

    5
    « Excellent stay, with one exception »

    The bed was very comfortable and the meals [chili dogs which my wife didn't care for but i liked for dinner, and biscuits and gravy for breakfast] were good. If not for some racist Republican guests in the dining room at dinner, the stay would have been perfect.

  • 1
    « avoid the noise »

    This hotel was in general average at best. The bed was comfortable, and there was fresh popcorn at the entrance. However, the noise was obnoxious. We had a room facing the pool, and the pool party noise went on until the wee hours of the morning. Across the hall was a party, that was almost as loud. To make it worse the room itself was loud. The plumbing sounded like a vibrating bed! Overall, it's a lot of money for little sleep. The hotel staff are powerless to control the problem noise, so do yourself a favor and pick some place else.

    5
    « great place to stay »

    100% recommended. Very clean and nice. Each time I come to the city, I will be staying there. Employees where very courteous. Breakfast was great. I absolutely have no complaints whatsoever about my stay. Wish I could've stayed much much longer. Home away from home.

    5
    « overall a great experience »

    After a long day of travelling we were very happy to find such a clean and friendly place to spend the night. The room was large,very clean and the staff was very helpful and friendly. Continental breakfast was good and checkout simple and efficient. Overall is was a very positive experience.

    5
    « Great Find ..Very Nice Place! »

    Lobby was very impressive along with a Great Front Desk Staff! The rooms was very nice and VERY clean...Breakfast had a great selection. .Next time I drive on the 64 I will makes sure I stay at the BW in Shelbyville. It is nice to see that people still take PRIDE in what they do and actually care.

    1
    « Filthy! »

    The first room we were assigned to was filthy. I immediately noticed that the floors had not been vacuumed since the last guest had left. I then looked under the beds for bed bugs (I do this in every hotel I stay in). I did not find any, but it was disgusting under them. There was mold growing on the base of the bed along with trash, dead bugs and some unidentifiable brown blob underneath. I then looked in the bathroom and realized that not only had the tub not been cleaned, the last person to use it must have been covered in mud because the tub was absolutely filthy! At that point I requested a room change. The man at the front desk was apologetic and gave us a different room. The 2nd one was marginally better. It had not been vacuumed well and there was still a lot of debris under the beds, but at least the tub was clean and I did not see any obvious signs of mold under the beds. By that point we were exhausted and just wanted to sleep, so we decided just to stay in that room. We also noticed that there was furniture in the 2nd room that was missing in the 1st (a table and chairs), which explained the huge empty space we noticed in the 1st room. When we checked out in the morning, I mentioned that the 2nd room was still not clean and she promised to have a manager call me, but they never did. Cleanliness is obviously not a priority at this hotel. Besides the above issues, the hall smelled musty and looked dirty. I will definitely never stay in this hotel again and would be reluctant to stay in another Best Western. Breakfast was also marginal. Certainly one of the least appetizing spreads I have seen at a hotel in a long time. Coffee was burnt, waffle tasted funny and the biscuits & gravy looked pretty bad. There were no eggs or breakfast meats. The one positive thing I will say is that the two people at the front desk I spoke with were extremely friendly.

    5
    « In the Rain »

    Traveling on a cool, rainy night, we phoned the Best Western to check on room availability.It was great to be greeted with a happy, friendly desk clerk. She was very helpful when we spoke about the AARP discount, plus having a Best Western Gift Card we needed to use. In addition to having coffee for us in the lobby , the popcorn was an added bonus.

    4
    « Comfortable beds, quiet, lots of breakfast choices »

    Bed was comfortable with lots of pillow choices. In a quiet area with a 24-hour waffle house across the street and a McDonalds beside it. Outdoor pool. Fitness center. Complementary breakfast with muffins, cereal, fruit, yogert, and biscuits and gravy.

    3
    « Good, not great... »

    Booked this hotel because it was close to the new outlet mall. Front desk staff not particularly friendly...tried to check in about 2 hrs early--nope...returned later to check in and were glad to find a clean, spacious room with a decently comfortable bed. Definitely not a very quiet hotel...the door hardware all needs some wd40 or something. Breakfast was fine, nothing special.

    4
    « Good place »

    Great room. Large plenty of room - microwave and mini fridge - extra seating. Outdoor pool but was closed for winter. Small gym with cardio and just a couple Dumbbells. Breakfast was okay. Not much for protein. Waffles, oatmeal packets, yogurt, and plenty of pastries. Popcorn at night. Close to shopping and food. Asian buffet across the street is barely average, but the front desk said it was Great. Bed was very comfortable.

    5
    « Great place to stay »

    Good night's sleep. Friendly staff. WiFi worked. Nice bedding. Clean room and common areas. Good breakfast. Overall good value. I'd stay there again. All went as expected and room's amenities functioned as they should.

  • 4
    « great experience »

    Great experience. Friendly staff. Google maps doesn't have a clue how to get there directly....not sure why. No complaints. Breakfast was reasonable. A little crowded in the morning. Trash in the breakfast area filled and overflowed, mostly due to busy morning than neglect.

    5
    « Really nice place »

    I am not going into any details, but I stay in hotels more than half the year and this was a really nice place to stay. great value, totally friendly and helpful staff. This is a really safe bet. Very comfortable

    4
    « Brief stop in Frankfort »

    Good choice for the price. Comfortable, clean room and the staff were friendly. The town of Shelbyville is a short drive away. Nothing close to walk to from the hotel, but that wasn't a big deal for us.

    5
    « Comfortable stay »

    Very nice hotel the staff was very helpful. Fresh popcorn in lobby and a dinner snack free on Thursday evening .rooms were clean and beds very comfortable would recommend this only to any one . we had three rooms all very nice.

    5
    « Awesome place to stay »

    We stayed a couple weeks ago very clean and great hospitality from all the staff work there breakfast was great rooms and bathrooms was very clean love it there would definitely recommend it to anybody

    5
    « Great staff, great stay! »

    Booked a room here at the last minute while on a road trip to DC with the family, very warm and accommodating staff very friendly people! I travel for work also and I've stayed in best westerns all over the country, the Shelbyville kentucky location is by far the most accommodating for the price! Would recommend to anyone!

    2
    « Not so good... »

    We stayed here on 10/9/15. The room was dirty and smelled like urine. I went to desk and showed them an example of the dirt that we spied from floor with wash cloth. Also told them the room had a urine smell and loose dirt on floor. He told me he would call and discuss with manager. Next morning I went back to desk and the lady said she had spoken with manager and they would reduce the charges some. I then told her that we had just pulled mattress cover off and found a large stain on our bed, and assumed it was urine and where smell was coming from. She would have manager call us on our way home. Two later and no call. I would not recommend this place.

    4
    « Best Western Shelbyville, KY »

    Easy to get to and close to venues (eating, shopping, entertainment). Very pleasant and helpful staff, good selection of breakfast options. Clean and neat hotel rooms. Would recommend this hotel for anyone wanting good value for the price.

    5
    « Very helpful staff, great room and location. »

    The staff were so helpful. Confusion of the booking was quickly cleared up. Great room. Quiet location. Very nice. The breakfast was a typical serve yourself hotel breakfast. All good, no complaints, reasonable price with online booking.

    5
    « The Staff Is Incredibly Kind »

    I had made the mistake of reserving the room for Oct 2 instead of the first, which was when we arrived. Melissa, the clerk on duty, found us a room and cancelled out the other reservation quickly and graciously. She explained things well and was anxious to see that we had everything we needed, including wi-fi directions. The young man who was also a clerk (sorry that I can't remember his name) was also a lovely, gracious host. On Tuesday and Thursday evenings he provides a choice of pinto beans/cornbread or spaghetti/French bread for guests. What a great cook he is. I had driven all day in pouring rain, so having something warm and comforting to eat without having to go back out into the rain was really appreciated. I never tasted better pinto beans in my life.

  • 4
    « Great Location »

    Always welcomed here. Many upgraded amenities at this hotel make the stay more pleasant. The internet has improved greatly along with the quality of the guest rooms. The staff and housekeepers go out of their way to help your stay more enjoyable. I would stay here again.

    4
    « Good place »

    We stopped for a quick overnight rest and found comfortable beds and very clean. Nice dinner snack available the night we stayed - nice benefit. We did have a problem but management fixed it beyond our expectations

    5
    « Customer service is amazing »

    We did not have a reservation and found the towns in the area were booked due to a convention. The two front desk attendants worked diligently to find us a room at another hotel to no avail. One of the attendants suggested we take a room that was reserved for someone who was arriving at 1:00 a.m. and they would ready another room for when he arrived. We had a spacious and very clean, comfortable room for the night with breakfast in the a.m. The breakfast room is clean and a nice selection of items for breakfast. We were only sorry we weren't staying longer.

 

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·Da: tutte le direzioni. Il BEST WESTERN Shelbyville Lodge è situato fra l'Interstate 64 e l'autostrada 55, all'altezza dell'uscita 32B.

 

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