BEST WESTERN Hotel University Inn Santa Clara,  Santa Clara

4.0/5  - basé sur 281 notations.
1655 El Camino Real, 95050-4158, Santa Clara, United States - visualizzare mappa
+1 408 244 8313 +1 408 554 9167

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i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Parcheggio gratuito
    Parcheggio gratuito
  • Piscina all'aperto
    Piscina all'aperto
  • Sicuro
    Sicuro
  • Connessione internet nelle aree comuni
    Connessione internet nelle aree comuni
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Benvenuto al BEST WESTERN University Inn Santa Clara!Se cerchi un hotel vicino all'aeroporto di San Jose, il nostro hotel di Santa Clara offre un connubio perfetto tra confort e ospitalità di alto livello. Ci troviamo vicino al Levi's Stadium: i viaggiatori potranno assistere comodamente a una partita ma anche godersi la tranquillità che meritano. Ecco perché il nostro hotel di Santa Clara è perfetto. Ci troviamo in un'ottima posizione vicino a tutte le destinazioni più famose, ma lontano dalla confusione della città. Se prendi spesso l'aereo e hai bisogno di raggiungere rapidamente l'aeroporto di San Jose o sei qui per partecipare a una riunione aziendale, il luogo in cui scegli di soggiornare può fare molta differenza. Non tutti gli hotel di Santa Clara sono uguali. I viaggiatori sono attratti dalla nostra vicinanza al SAP Center, dove gioca la squadra di hockey degli Sharks, e al Great America. Forse ti interessano di più l'ottima posizione rispetto al Levi's Stadium o i consigli del nostro personale esperto della zona. In ogni caso, il nostro hotel di Santa Clara è rinomato per l'ospitalità e le splendide camere ed è facile capire perché così tanti ospiti tornano a trovarci. Devi partecipare a un evento alla Santa Clara University o stai organizzando un soggiorno che si protrarrà per un semestre o addirittura un anno? Approfitta delle nostre ottime tariffe per soggiorni prolungati. Inoltre, soggiornando da noi hai la garanzia di trovarti a pochi minuti dalle più importanti attrazioni della zona, tra cui la Winchester Mystery House. Potrai partecipare in tutta comodità anche agli eventi che si svolgono presso il vicino centro convegni di Santa Clara. Per i viaggiatori d'affari, questo hotel di Santa Clara dista meno di otto chilometri da Intel, Cisco Systems e McAfee. Ci troviamo a 24 chilometri circa da Yahoo!, Google e Facebook, quindi i visitatori della Silicon Valley possono approfittare di spostamenti rapidi. Prenota il tuo prossimo soggiorno al BEST WESTERN University Inn Santa Clara, dove il tuo confort viene prima di ogni altra cosa!Ti auguriamo un soggiorno gradevole!

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Basato sul parere di 283 viaggiatori
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142
Molto buono
 
87
Medio
 
32
Mediocre
 
11
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Affari Affari 105
Business Business 104
Da solo Da solo 18
Di coppia Di coppia 45
In coppia In coppia 50
In famiglia In famiglia 83
Viaggio con amici Viaggio con amici 15
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BEST WESTERN University Inn Santa Clara,Santa Clara
  • 4
    « Efficient & Convenient »

    I visited my employer's Head Office in Santa Clara and stayed at this hotel for nine days. Check-in time is 3 pm and they did not have a room ready when I showed up at 11:30 am. My fault, so I did not mind waiting about 30 min for the room to be ready for me by 12 noon. Had some coffee in the breakfast area and caught up with my inbox. Staff is very friendly and I appreciated that they got the room ready for early check-in. Hotel rates are reasonable and represents good value because it includes free parking and breakfast. Rooms are spacious and clean, although I agree with other reviewers on two drawbacks: 1. Bathroom is quite small 2. the rooms open directly to the outside, so there is a safety concern as also that you always seem bring in some dirt from outside. 3. Half the closet space is taken up by the ironing board Bed was clean and pillows are firm, unlike the mushy pillows found in so many hotels which makes sleep impossible. Wifi is reliable and consistent - did not experience and signal drops. Download speeds averaged 106 mbps and upload 23 mbps. Distance to hotel from SFO airport is 34 miles and Uber costs $55; Yellow cab is $100 and shared ride taxi is $70. Distance from San Jose Airport is 3 miles and Uber fare is $6.50. Uber Pool is freely available from the hotel and never had to wait more than 7 min - I used it daily as commute to and from the office. My office is 4.2 miles from the hotel and Uber fare was $6 on average per trip. Finding the room was easy compared to some other hotels. The room was very clean, attractive, comfortable and had all the amenities needed for a long stay: - ironing board and iron - luggage stand - Coffee maker is the old style with the filter funnel, drip coffee and glass carafe. - small microwave - small refrigerator Location is super convenient with numerous restaurants, shopping, banks etc. within walking distance. There are two Indian restaurants within a 5 min walking distance and two Indian grocery stores within a 10 min walking distance from the hotel. Unlike some other Best Western locations have seen, this one seems to be in a safe neighborhood. The Santa Clara Town Center that has a Target department store, Boston Market, Chipotle, Panera etc. is 7 min walk. Several fast food joints - McD's, KFC, Denny's etc are 5 min walk away. Largest shopping mall in San Jose is 10 min by car. On-site laundry is very convenient; costs $1.50 in quarters for each washer/ dryer cycle. You can get change from the front desk and they even give you free pouch of single use Tide! Wifi works in the laundry room so one can get some work done while waiting. Breakfast is between 6-10 am. It is functional with paper plates and plastic cutlery. Consisted of bread (bagel/toast/muffin), yogurt, fruit with coffee, cereals/ granola, cold boiled eggs and juices. Hot items included waffles, scrambled eggs, sausage links etc. I strongly recommend this hotel.

    5
    « Pleasant Hotel - Good Value »

    I visited family in Santa Clara and stayed at this hotel for five days. The room was very clean, attractive, and comfortable. The room had a coffee maker, a microwave and a small refrigerator. Nice Fitness Center. Hotel staff was friendly and accommodating.

    3
    « Attending conference at Santa Clara Conference Center »

    Chose the hotel because it was reasonably priced versus other listed hotels close to the conference center. The rooms were clean and well kept- but they are outside entrances which I'm not crazy about from a general safety standpoint. However, the location of the hotel seemed to be in a safe area. It's about a 10-15 minute ride to the conference center- and about $10-15 Uber cost. The breakfast was a nice buffet- and was well stocked by the friendly staff.

    4
    « Better choice in the area »

    We moved here from another hotel in the area that was noisy and seemed shady. This hotel was clean and quieter. Even though on a busy street, the rooms are back off the street and protected from noise. The bathroom is small. The drain didn't close in mine, for those who like a tub.

    4
    « Good value »

    Stayed for five days, good breakfast, friendly staff. There is a refrigerator , microwave, lots of channels to choose from a pool with handicap accessibility, my only complaint was the sheets were not changed the entire time. Other than that it was a very nice stay.

    5
    « Best of Best »

    Loved this place!! Location, room, cleanliness, all perfect for a business stay. There are endless places to eat in the area. The staff are all polite and look like they enjoy their jobs. The pool and exercise room were well kept. Breakfast was great; options for all eaters. The room was modern and spotless. Love that they clean the tv remote! It's all in the details. As a female traveling alone, I felt very safe. The bed and bedding were very comfortable.

    5
    « Another Amazing Stay at BW University Inn »

    This is definitely my favorite hotel in the area. The front desk staff are all wonderful and so very helpful. The breakfast selection is very good, and it is stocked often. The fact that it is about a block away from a small shopping center with a Target and a Walgreens is a bonus!

    4
    « Pleasant Suprise »

    I was pleasantly surprised by the service and comfort at this property. Rooms were clean and comfortable. Staff was very helpful and kind. Breakfast was wonderful and well serviced. Overall a very good choice!

    4
    « Excellent for the price »

    Clean, adequate space, friendly service at front desk, accommodating. Pleasant and great for the moderate price. Very good breakfast. Need to prepare your own toast etc. Good coffee. Quite environment even though its on a main road.

    4
    « Decent stay »

    Fairly pricey. The room was pretty, but the bathroom cramped. The pool was a nice set-up with a bathroom- no showers or heat. Breakfast was nice. Santa Clara was only a short drive to San Jose which our family loves. We were able to easily go visit the Tech and explore downtown.

  • 4
    « This time it wasn't as great as the first one »

    I stayed in Best Western the week of August the 15th for studies and honestly I expected my experience to be as great as the first one but it wasn't. I don't why but they assigned me a room for disabled guests so taking a shower was really uncomfortable for me since I am not used to use this kind of bathrooms, I left the floor wet many times, the handwasher was closer to the floor too. Since this room was very close of the street and under the storage room, every night I heard a noise coming from above. I didn't make any complaint since I am not the kind of guest who complaints and also I was more worried about my lugagge which AA lost by mistake, fortunately a couple of days later it arrived. Marisol from the front desk as always she was very kind and she even called me when my lugagge was back, the rest of the staff is good too, but as I said I don't know why they assigned me a so uncomfortable room for me. I thought they would remember me as a returning guest but apparently they didn't.

    4
    « Nicely renovated »

    This part of Santa Clara used to be a little run down, but it looks like the city has been cleaning things up on El Camino. In particular, this hotel used to be pretty run down (maybe 7 years ago), but it's been nicely renovated and I felt completely safe staying here. It also helps that there is a new shopping center down the street, along with new restaurants.

    5
    « Fun San Jose trip with great service at hotel! »

    I stayed for one night and the hotel provided excellent service. I shared a room with a friend and they were able to provide me an extra bed. The bed was still comfortable even though it folded and I did not have a problem sleeping at all.

    3
    « rudness of staff »

    when you go to to eat breakfast the staff will look and watch over you like theyre doing their food count and for you not to take more then they put out....front desk person was really nice and made up for the rest of the staff the people that checked us our were realy rude as well

    5
    « Family Reunion »

    In the area for a family reunion, and booked a total of 7 rooms. Clean, well-appointed, excellent breakfast choices, great air conditioning, but the best part was the friendliness and cooperation of the staff with room assignments, payment options, and being excited with us about our celebration.

    4
    « Relatively new building at quiet location »

    The motel-style inns by Best Western vary in quality. I liked this one. It is well designed, well kept and relatively new. It looks friendly. The pool is nice. Many rooms have windows at the rear side, so you can get some fresh air through the room. The road has many little shops and food is easy to come by. Because of the municipal centre on the neighbouring block, it is a quiet place especially in the evenings and weekends. The down town area can be easily reached by foot.

    5
    « Simple and quiet »

    The hotel is very nice and the location is very convenient. Also one thing I liked was that besides the fact my window faces to the main road (El Camino Real) the room vas very quiet and peaceful to sleep, the most important thing after a full day of work and meetings.

    5
    « Very Good Hotel »

    This hotel was one of the best I have stayed at. Very nice and new feeling. Best breakfast with fresh fruit everyday and a lot to choose from. The people at the front desk are very friendly. The only thing I would suggest is adjustable shower heads with different spray settings. The one in the room was just a light spray and I prefer a little more pressure.

    4
    « Last minute accomodations »

    Checked a number of properties in the area as I had an early morning business meeting. Most were extremely expensive or not in proiximity. They not only had the best rate but the staff was very accomodating, room was clean and quiet, and I was able to get a good night's sleep + a good breakfast at an early hour.

    5
    « Great Hotel, Great Location »

    This hotel is a little gem - close to the university, and easy to find (not too far off a major freeway. It is on a busy road but is surprisingly quiet. The staff was friendly and helpful, the bed was very comfortable, and both the hotel and room decor were pleasant. A short but enjoyable stay.

  • 4
    « Nicely renovated property with continental breakfast »

    I was surprised to see how nice this property was. It must have been recently renovated as it looked great when we were there in July 2016. Room was clean with a mini fridge and a microwave which was a bonus. There is a salt water outdoor pool which is not heated (at least while we were there). Free parking is available close to your room as it is a drive-up type of Motel configuration. Staff was friendly and helpful. The cost of the room was expensive (about $300 Canadian per night), but that seems to be the going rate.

    5
    « Excellent Place to stay! »

    The outside esthetics of this place is very nice which is one reason I decided to stay there. The staff was pleasant. Offered warm breakfast (not just a continental). The room was very clean and nice. This hotel had reachable plugs next to the bed to plug in your phone( many hotels don't have that).. They even have a lift next to the pool for any handicap person to go into the pool. That is fantastic.! Best place I stayed during my entire travel.

    4
    « Clean and Comfy »

    This hotel is nothing fancy, but we just needed a place to sleep, shower, and relax for a couple nights while visiting the area. The staff first upgraded us to a suite with two queen beds, which was a pleasant surprise. The place was a little dated, especially the bathroom. The bathroom did not have a lot of space for items, my only frustration. Again, for a short trip, this place was comfortable and clean, exactly what we needed. The cost was reasonable. in addition, there is a fitness center, laundry, pool, and all added amenities a family could need. Free breakfast was your usual: waffles, cereal, eggs, sausage, potatoes, fruit, yogurt, toast, danish, coffee, tea,and juice. Nothing fancy but nice selection nonetheless. The dining area was small, which could be a problem if the hotel is full. It was not while we were there.

    4
    « Very "comfortable" place »

    Not fancy, but very comfortable and welcoming. Very close to restaurants and the University. Surrounding traffic is not as hectic as other locations we have stayed. About 15 minutes to airport (very traffic dependent). Has the old-fashioned design of two stories with outside entrances and you park at the door. However, lobby and breakfast area are not crowded and the food is good with wide variety. Friendly front desk. Room was always clean (we stayed for a week) and shampoo, etc, was always stocked. Just can't beat the location if going to the University area.

    4
    « A pleasent stay »

    The hotel is, like many, of the style that have an open walkway that is accessible to all. The window to the room is next to the door so you may spend much of your time there with the curtains drawn to maintain some privacy. During my stay the parking lot was often taken up with a lot of trucks that barely fit into the parking bay. This might be due to the lower room rate? The pool is in the middle of the parking lot and is open air, so can be chilly. Hotel staff are all friendly and no restrictions seem to exist if you want to print out any paperwork. The breakfast is similar to most hotels in the group, some small sausages and scrambled egg. This time the egg had something like onion in it which made a pleasant difference. No apple juice but Orange or Cranberry Juice is available. No sign of restaurants within walking distance but nothing the hotel can do about that. There are plenty of decent places within a 5 mile drive. I'd stay here again.

    2
    « last resort and thin walls »

    We arrived around 11pm and the clerk was friendly to check us in. He indicated "parking is over there and park wherever" That was a red flag as parking lot is tiny! Barely found a small space to park. Went to bed around midnight and had difficulty falling asleep. As I laid in bed, I could hear folks to the left of us in full on conversation and they finally said good night and two of them left that room. I am assuming that couple occupied the room next to us (on the right) as I could hear them having sex! I went on for 30-45 min and finally they were done, it was THEN quiet enough to sleep.

    5
    « Great Staff »

    Really appreciated the friendly service at the front desk. They were especially helpful when scheduling our stay.The best we've encountered in a long time. The entire property looks recently remodeled. Everything is fresh and clean.

    5
    « Great place to stay »

    Perfect location for child going to school at Santa Clara university. Near by. Great service, good breakfast. Easy to get into San Fransisco. Only 15 minutes to San Jose airport. 45 minutes to great wine country

    3
    « Good »

    You must know that all this area & the silicon valley is just ungodly pricey ! You paying for the realestate ! So this place is neat and clean . Nice lobby , a bit small . Easy & friendly check in . On a busy street but fairly quiet . Many eating places within walking distance , many indian eateries if that is your thing . Rooms are clean and fairly modern . Continental breakfast was average . Good coffee I will add . Pricey though , again it is just the area . Friendly staff , had no problems . I would return again given the opportunity .

    5
    « AMZING »

    The hotel is newly renovated. The location is GREAT! The breakfast is just amazing! I used the gym and the pool, and really clean. There are a lot of Asian restaurants in walking distance from the hotel. The bedroom was super comfy

  • 5
    « Clean, Friendly Staff, Will Return »

    The staff made us feel welcomed from upon arrival. Lobby-parking area-room was very clean. Breakfast was very organized and in a presentable clean area.. very inviting for breakfast. Great for families or couples or if you are by yourself. Very impressive location will return again if flying out of San Jose again!

    4
    « SAN JOSE BUSINESS TRAVEL »

    If you are women staying at this hotel I would recommend staying on the second floor since you will be away from all the foot traffic. I would also recommend that you bring your own shampoo since the hotel travel shampoo isn't all that great. Overall its a good option for business travel. My room was exceptionally clean. Besides the shampoo, the only other complaint is the lack of restaurants close by. I had to drive to a restaurant for dinner.

    4
    « Typical Best Western Quality »

    Everything was clean, neat, nice, etc. Best Western and especially Best Wstern Plus & Premier rarely disapoint me. I've stayed at this property a few times and will again. As you can expect the free breakfast and fitness center are "fine" but you may prefer a restaurant or health club. Santa Clara and most of the bay area is pretty expensive so you aren't going to find anything better than this (or as good) without paying a good deal more.

    4
    « Santa Clara Stay »

    We were in Room 19. Clean and recently renovated. My husband smelled what he described as a musty or urine smell, especially in the morning after using the A/C all night. Not so much of an issue with me. Breakfast was outstanding.

    5
    « Great stay! »

    Great stay. Friendly staff. Comfortable beds and remodeled hotel. Good choice of foods for breakfast that included eggs, sausages, potatoes, pastries, waffles, fruits, oatmeal, cereals along with juices, coffee, milk, tea and hot chocolate.

    3
    « Great breakfast, nice room. »

    We needed a place to stay near California Great America in Santa Clara, so we chose the Best Western University Inn. We are familiar with the BW hotels and have always had a good experience staying at them. The room was nicely decorated and clean. The included breakfast was really great and saved quite a bit of money. Make-your-own waffles, eggs, sausage, juices, cereals, etc. and all very good. All in all it was a good place to stay if you need to be in the area.

    4
    « Comfort of Home »

    Excellent place to call home when you are on the road! They try to meet every need, and the place is clean and quiet! The breakfast is ready to go at 6 AM, so if you need to get moving early they are ready for you!!

    4
    « Nice remodel »

    Nice, clean, and stylish rooms. Comfortable beds as usual with the Best Westerns. Pool does not feel heated but its still nice. Great location with restaurants and stores near by. I requested downstairs and they accomodated that.

    5
    « Hotel near the University »

    The Best Western University Inn is a nice hotel near San Jose airport and the University of Santa Clara. The staff are very helpful and friendly. Our room was nicely decorated and very clean. Bed was comfortable. Linens were very clean. The hotel offers breakfast which had pkenty of choices. Will definitely come back to stay.

    5
    « Would stay again »

    In town for a business meeting. The room was clean and quiet and modern. There are several places nearby for food and shopping. It was also very close to San Jose Airport, A perfect place at a fair price.

  • 5
    « Great Stay! »

    Excellent upgraded room - spacious and super comfortable bed. Great breakfast offerings too! Check in was easy (I arrived early, and they were able to give me a room which was great. Terrific location and very helpful staff.

    3
    « Expensive Motel »

    The staff is friendly and helpful, and the rooms are clean. Breakfast has a decent selection, although it was the same for all four days I stayed here. However, at $230+ per night, I was surprised I was staying at a motel, with all rooms directly accessible from the parking lot (no inside hallways). Also, there were numerous DirecTV vans in the parking lot during my stay, and you can hear them beeping often (I think when they're reversing).

    5
    « Great place »

    We found this place by accident, and really needed a place bad because my husband was in pain, and was going to Palo Alto VA the next day. The check-in lady was so nice and gave us the handicap room. Everything was great except a man worked on his vehicle outside our room for hours during the middle of the night.

    4
    « My Stay »

    I was not able to gain points with my Best Western Rewards card but staff was friendly and helpful. Breakfast was good and always warm. My first 2 days were at one rate and the 3rd day that was unexpected stay was at a much higher rate.

    5
    « Great for the price! »

    Many amenities, and clean updated rooms. Great location as well. I would recommend to others and plan to return if I am in the area. Quiet area with shopping and food nearby. Breakfast in the morning and free internet service.

    5
    « Great Stay! »

    Convenient location - just about 10 minutes from Santa Clara Convention Center. Very friendly staff and good hot breakfast. Nicely decorated modern and comfortable rooms. Would definitely stay here again.

    5
    « Wonderful staff »

    We always stay at this Best Western. All of the staff are wonderful and committed to great customer service. This time we accidentally booked at another property and realized it when we checked in and Dave could not find our reservation. Even though they only had one room left, we were able to book it with Dave P at the front desk. The other property graciously accepted our cancellation.

    5
    « A gem! »

    The staff was so pleasant and helpful, the breakfast outstanding! Much better than the Hilton we experienced on the same trip. Even the laundry facilities were great with free soap! Don't let the old style motel set up defer you, this place is quality lodging. The value is amazing.

    5
    « Nice Place to Stay »

    Front desk staff, room comfort and amenities, breakfast offerings, and overall quality were are all very good. We will stay at Best Western University Inn during our next visit to the Santa Clara area.

    5
    « A Fav! »

    We arrived late, late(12:30 a.m.) and stayed 3 nights! Updated room was warm and comfortable! The staff, no matter what time of day, were courteous and helpful. The grounds were tip top clean and the street, though a main thoroughfare was relatively quiet! And we slept on the street side! A definite "return to" Best Western!

  • 4
    « Guest »

    everything went good. Nothing to complain. Breakfast was excellent. If I have to notice 1 thing, the parking is so crown at night when I come back at 11:00 pm(I have to park along side the pool. I think I would recommend others to the hotel.

    5
    « Great place to stay!!! »

    Excellent hotel- very clean, completely updated, friendly and helpful staff!!! The price was great and my family and I were very happy and comfortable staying here. Loved it and would definitely stay here again and highly recommend it!

    5
    « Best western near Santa clara university »

    We stay here when visiting our son at school. This is the best best western, situated protected from the street. There is one front desk gal, Marisol who is a definite asset to the the business. I have had a problem that she so sweetly and intently solved in the past. I have sat at the computer nearby and listened to her interaction with the costumers, not always nice, some very demanding and I was wowed with her ability to stay so sweet and give phenomenal costumer service. Again this trip I was so happy to see her greeting us at the front desk again with the best service. Thank you best western and Marisol. I look forward to our next visit.

    4
    « Trip 2016 »

    A very nice hotel with regional assigned pricing as locality dictates. Breakfast selections limited to eggs, sausage, potatoes five days in a row. Towels replaced every day vice advertised reuse to save the planet, not to green but oh well.

    5
    « Wonderful Stay »

    around 10-15mins to downtown San Jose and the convention Center. Very good selection of breakfast and timely. Rooms are clean and bug-free. Room amenities are provided for. Rooms have a fresh and modern design. Internet is manageable. Staff are courteous and friendly. Located on a quiet, peaceful and calm part of the city.

    5
    « Clean, comfortable, convenient, and good value. »

    The rooms are spacious and newly renovated with a modern flair. The morning breakfast offered many different options including eggs, sausage and waffles. Hotel is conveniently located within the Santa Clara/ San Jose area. I will definitely stay here again!

    4
    « Saintly stay at Santa Clara Best Western »

    We enjoyed the location and amenities of this hotel The staff's restaurant recommendations were very good. The room was clean and roomy for a our family. Kids enjoyed the internet and the free breakfast. The only negative was that the in room microwave didn't work and wasn't replace during our stay.

    4
    « Good value »

    Stayed here a couple nights for business . Very nice rooms. Beautiful Bathroom ,Quit, great staff. Good breakfast . I ordered a pizza off the menu in the room. $18.99 when they brought it to my room it was $31.00. I should have sent it back but it was late and I was hungry. Was in the bathroom most of the night with food poisoning..... Other then that it was a great hotel .

    5
    « Very Comfortable Room »

    My room was very clean and the bed was comfortable. The environment was very relaxing and peaceful. I enjoyed the variety of foods available with the Complimentary Breakfast. The coffee was very good.

    5
    « Great stay. »

    This was a really nice place to lay your head for the night. The room is big, clean and had nice decor. The room looked modern without being overdone. The bed was comfortable too. The noise from the outside is minimal and the AC/heater worked well. Quite and responsive to the thermostat. I'd say the nicest part was the breakfast. The eggs were not runny and the sausage and potatoes had a lot of flavor. Worth the stay for sure!

  • 5
    « Near perfect »

    Could find no fault with property or staff They remodeled a while ago ,did an excellent job and are keeping it up Staff is very caring Breakfast is good and staff watches over it to be sure it stays good

    1
    « Would not go back »

    I understand that franchises have the right to do what they want. It would be helpful to know their rules before making a reservation and checking in. I made a reservation with one credit card with the intent to use a different credit card upon checking in. I received a phone call around 4pm, the day of arrival, telling me that if I didn't give a different card and call back within 15 minutes the room would be cancelled. I never heard of such a thing. I called back, gave a different card. The person I spoke to got a pre-authorization on the card. I explained that I never heard of this procedure. I was given a rushed and rude explanation on the phone. Since I didn't have time to find another hotel, I stuck with this place. Once I arrived, I was asked for the card I gave on the phone, thinking it was just to see it. He swiped it again. I asked what are you doing since you charged me once. He said its "for security purposes and I wont be charged until I check out." I said you have a pre-authorization why do you need another one? He gave the same rambling explanation that didn't make sense. What is the security measure that's needed at 4pm on check in day? I have stayed at many hotels around the country and around the world. Hyatt, Marriott, Hilton, Doubletree, Ritz, Four Seasons etc .and have NEVER needed 2 pre-authorizations for a reservation. If I didn't show up or not follow cancellation policy, then they have every right to charge me. But to get a "pre-authorization" before I arrive and then to obtain a 2nd one makes no sense???? What is the purpose of that other than to rip people off. As travelers know, if you tie up people's credit line with pre-authorizations, that is also a nuisance. Maybe I was only going to be "charged" once but why are they tying up people's credit line? If security is such as issue at your hotel then tell people that is an issue on your website before making a reservation. What does security mean, fraud? Since he wasn't interested in explaining why to me and he wasn't friendly nor professional in his approach, my only conclusion is that they want to rip people off by double "pre-authorizing" them. My advice is pay more and stay elsewhere unless you know what their scam means.

    3
    « Good hotel for business travel »

    Stayed at this hotel for a couple of nights on a business trip. Overall, it was fine, nothing special, but nothing major to complain about either. Good Wi-Fi - 13M download/9M upload speeds. It might not be comfortable for people that are sensitive to noises, though, as one could hear everything going on in the neighboring rooms.

    5
    « pleasantly surprised »

    Doesn't look like much from outside, but updated decor of room was very nice. The complimentary breakfast was much more than expected & very good. Pleasantly surprised and will definitely return to this location.

    4
    « Nearly three weeks stay »

    Stayed in the hotel for 20 days in November 2015 as I was participating to a training near by. Hotel is near Santa Clara center and everything is close by. Beakfast was full filling and quality good, sinle room I stayed was normal for the hotel rating and the only thiing I would change there is the un nesessary chair that was there, to me it was waste of space used it to store the execessive amount of pillows. Staff is friendly and helpfull, alltough didn't have any "real" problems, but am confidence that they will address those professionally too. Guest laundry works nice and detergents are available at the reception, didn't use the gym but it looked nice enough as well didn't use the outdoor pool as the weather was quite chilly. Near hotel is, in walking distance, several restaurants, hence hotel has none, I guess. Several shopping malls at El Camino Real easy to access by car. For hotels classification over all fealing left me a positive feeling and can easily think to stay there again.

    5
    « Awesome place in Santa Clara »

    I have stayed here every time I come to Santa Clara. Very close to the airport, easy to get to. The rooms are quite new and look beautiful inside. The breakfast is good. Nearby are a lot of good restaurants within walking distance as well as a shopping center. Typically they are reasonably priced, as well. Great place.

    4
    « Nice hotel »

    Looks rough from the out side, but the rooms are updated and pretty nice. Parking is tight if you are late getting back to your room. Seems to fill up with big trucks for some reason. Not sure about that one. Closer to the Airport than I expected which was nice. If I am in the area I will defiantly consider this place again.

    4
    « Good »

    overall experience was good. Had a good stay. Value for money. Very clean and tidy. Staff were friendly and helpful. Breakfast was good which is the only one I used. Very quite and had a peaceful stay.

    5
    « The kind of service you hope for »

    Thank you Dave and Best Western, for giving a weary traveler the kind of service we all hope for! Your warm welcome, humor, and can-do attitude in helping me solve my problem were exactly what I needed after being on the road for three trips in a row. Thank you!

    5
    « Excellent Experience »

    This was a great experience. I visited Santa Clara on a business trip and everything was great. I experienced a very Friendly staff, a clean room, excellent breakfast every morning with a large variety of foods to choose from and the location was great. The location is conveniently located and fairly close to restaurants. 100% Satisfaction on my 6 Day business trip.

  • 5
    « Great place to stay »

    This was a really great experience! I paid just a little over 100 and got a lot more than I expected! The staff was supremely nice, and the room we got was great! Everything was so clean and the room was nicely furnished.

    1
    « Best Western - Epic Fail!! »

    We stayed at this hotel for only one night. It was one of the most horrific nights I have ever had in a hotel and the frustration has only continued on for what is now 7 weeks later. We arrived late after a very long day of travel & fell asleep fast. We were awakened at roughly midnight to the sound of other guests of the hotel having a wild 'parking lot party' right below our room. Full high end stereo blasting, and dozens of people milling around the parking lot and rooms. They were running up and down the stairs, along the walkways, yelling, screaming, slamming doors...I felt like I was in a dance club - not kidding here!!! We made three calls to management - after the 2nd call, he finally called the police (after he tried to say I should deal with it). The party started up immediately after the police left...another phone call to the manager and nothing. I suspect he was hiding under his desk - clearly incompetent and/or completely untrained & incapable of handling the responsibility of his job. We had no sleep all night, were exhausted and miserable the next morning, were late starting our travels and subsequently did not get to see everything we had intended to see due to the late start. We complained again (to the day manager) before leaving and a couple of days later I received an apology email from the general manager promising a full refund. Well that's where the long drawn out relationship with this hotel chain has continued...to date I have had ZERO refund. I have contacted both the hotel and Best Western Head Office. The hotel manager has at least responded to my emails & appears to be making an effort (to no avail). But Head Office clearly does not care about it's customers & has basically tossed me out on my butt & advised me that they requested the refund and now it is up to me to find out why I haven't received it. That's some great customer service!! Sorry but the right way to do things would be to follow up with your request Best Western and find me an answer...you should make this right, not me!! Thanks Best Western Head Office for taking care of your customers - NOT. Serious EPIC FAIL!!! So, my advice to you dear travellers...stay the hell away from any Best Western!! You might well have a good stay, but if something goes wrong, they will take your money & toss you aside to make room for the next sucker. We have used Best Western more times than I can count and because of their lack of customer service skills, I am being forced to find a hotel that appreciates their customers. Thanks Curtis for at least trying...your company has failed you.

    5
    « Excellent Stay »

    Stayed here while visiting from overseas to see a 49ers game. This hotel and its staff were excellent! Upon arrival, The lady at the counter, Marisol, was so welcoming and helpful, it really made our experience enjoyful. We arrived early but she took our bags and arranged the next available room for us. She is really a credit to the business and gave a personal touch we haven't experienced at a lot of hotels. The hotel has great rooms and facilities, pool and gym etc. I definitely recommend staying here if you are in Santa Clara

    5
    « Very nice »

    We have stayed here twice and really like it. Remodeled and very clean. The beds are very comfortable. Staff is very helpful and friendly. We would stay here again and highly recommend this hotel to others.

    5
    « Great Room and Friendly Staff »

    This is our second visit to this hotel. Room are big and clean. Its close to Santa Clara University and easy to get to everything in the area. the front desk staff are welcoming and helped us find good places to eat in the area. We will be back for our next visit to the university

    5
    « Great place to stay »

    This was an excellent Best Western. The place was clean and beautiful; the place quiet and comfortable. An excellent hotel breakfast (real oatmeal!) and very comfortable beds. We will stay here again when in the Santa Clara area.

    5
    « Great location »

    When I was searching for a good hotel with a decent price, this one came up. So I booked it. I was so glad I did. It was in the center of where i needed to attend meetings and meet later for dinner. Staff was friendly and breakfast was good

    5
    « All You Need and More »

    Really good value hotel for a very expensive area. The facility is attractive, updated and very clean - with free breakfast to boot. Walk to Denny's/McD's/Taco Bell or a short drive to a variety of restaurants in the area.

    5
    « Very nice hotel »

    The outside was nicely decorated, the rooms were clean and trendy décor. The staff was very friendly and fast. The bed was comfortable. Unfortunately the guests were a bit rowdy early Sunday morning getting ready for the football game (stadium is very close) but not much staff can do about that. Overall nice place to stay.

    4
    « My choice of residence while in the Silicon Valley! »

    Overall the hotel is a great choice when visiting San Jose. Ok price, clean room, quiet, and location is above average to all events within the San Jose area! Except for my check in experiences my stays here have been great!!!

  • 4
    « Nice Inn, good service »

    Been there for a 10 day trip. Nice big clean rooms, with good beds. The parking are right outside the rooms. The pool are not that big, but deep, and are great for a little swim after a long hot day. The breakfast is good and there are lot to chose from. The area around the hotel are very local, there are a new center close by, with a few resturants and fastfood chains.

    5
    « Hidden Gem in Santa Clara »

    I am a very frequent traveler and I travel all over the world. This hotel located in a convenient location in Santa Clara is truly a hidden gem. The hotel is very cozy and have an excellent hotel staff, from reception to house keeping. The hotel is small enough such that there is no waiting line to check-in. I can pull up my rental car directly to the front office without any hassle. Check-in, friendly reception gives me the key, and then park the car in front of my room, then enter the very comfortable room. Check-out is the same way. No, to add, there is no parking fee. Thus, the price performance at this hotel, considering silicon valley, probably the best, if not near best. But let me stress, this hotel has one of the best hotel staff I have encountered. Always customer first! Good job!

    5
    « Updated, Fresh, Very Clean »

    We stayed here for one night as we were going to Levi Stadium to see the 49ers. Very friendly welcome and was served and into our rooms very quickly. Rooms looked like they had been refurbished - very clean and ver comfortable. Good location with the normal restaurants, McDonalds etc very close by. Breakfast was a massive high with a good range of items to sample.

    3
    « Good Hotel. Average staff »

    For the price I paid, I thought that I got a decent deal in that neighbourhood. Good rooms, Wifi was extremely fast and the breakfast was good. Small gym but was better than nothing. My only issues were with my experience with the front desk that could have been much better on more than one occasion. I have had them hang up on me and on a separate occasion even forget to inform me that my taxi had arrived (which then left without my knowing).

 

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·Da: aeroporto internazionale di San Jose. Dirigiti verso sud-est su Terminal Drive e svolta leggermente a sinistra su Airport Boulevard, quindi svolta leggermente a destra verso Airport Boulevard. Svolta leggermente a destra su Airport Boulevard e poi ancora a destra per rimanere su Airport Boulevard (indicazioni per Coleman Avenue/Downtown/I-880 direzione nord/Oakland). Svolta alla prima a destra su Coleman Avenue. Prendi la rampa a sinistra per la California 82/Santa Clara e immettiti su De La Cruz Boulevard. Prendi la rampa per El Camino Real e prosegui dritto. Svolta leggermente a destra su El Camino Real. Il BEST WESTERN Santa Clara University Inn è sulla destra. Da: aeroporto internaz...

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