BEST WESTERN Plus Holiday Sands Inn & Suites,  Norfolk

4.0/5  - basé sur 740 notations.
1330 E Ocean View Avenue, 23503-2208, Norfolk, United States - visualizzare mappa
+1 757 583 2621 +1 757 587 7540

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Benvenuto al BEST WESTERN PLUS Holiday Sands Inn & Suites!Molti ospiti soggiornano nel ostro hotel di Norfolk per visitare il quartiere storico di Wialliamsburg o per pescare. La regione offre infinite opportunità di vivere la vacanza da sogno che hai sempre desiderato. Stai cercando un'ottima camera con vista sull'oceano? La nostra spiaggia privata si trova a pochi passi da questo hotel di Norfolk. Potrai passare intere giornate a prendere il sole, a fare surf o a pescare. Offriamo suite dotate di cucina completa, perfette per soggiorni prolungati, e un personale cordiale che farà di tutto per rendere il tuo soggiorno il più piacevole possibile. La regione è ricca di cultura e attira numerosi appassionati di storia, ma è anche il luogo perfetto in cui fare un soggiorno romantico. Il nostro hotel di Norfolk, Virginia, si trova anche vicino alla base della marina militare e ospita spesso personale militare. Grazie alla nostra vicinanza alla strutture militari e alla base della marina, gli ospiti potranno ritagliarsi anche un po' di tempo per lo svago. L'evento Virginia Arts Festival International Tattoo è molto amato in zona. Il nostro hotel di Norfolk si trova vicino anche alle università e ai college dell'area. Se sei uno studente in trasferta, un docente o un membro del personale universitario, benvenuto nella tua nuova casa. I festival che si svolgono da maggio a ottobre rendono più piacevole soggiornare nella regione durante i mesi estivi. Soggiornando da noi potrai recarti velocemente agli eventi universitari e alle cerimonie di laurea. Ci troviamo in una posizione centrale rispetto a tutte le basi militari della zona, comprese la Naval Station di Norfolk, la Little Creek Expeditionary Base e la Norfolk Naval AirStation. Anche chi è in viaggio per fare affari con la Norfolk Portsmouth Shipyard, la Norfolk Southern e la Langley and Newport News Shipyard potrà contare sul nostro hotel e approfittare delle nostre sistemazioni comode e pulite. Il nostro hotel dispone di molte camere spaziose e dotate di cucina, per offrire agli ospiti tutto ciò di cui hanno bisogno durante soggiorni prolungati. Prenota subito una suite con cucina al BEST WESTERN PLUS Holiday Sands Inn & Suites e risparmia! Ti auguriamo un soggiorno gradevole!

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BEST WESTERN Plus Holiday Sands Inn & Suites,Norfolk
  • 4
    « Best Western Ocean View Norfolk, VA »

    This hotel provides good accommodations and good value in an area with few other options. The staff is very friendly, and the complimentary breakfast is good. You can walk out onto the beach on the Chesapeake Bay. On this trip I stayed in the hotel's high rise building on the top (fifth) floor. From my balcony I had good views of dolphins in the bay. The area around the hotel is not great, and there are few places to eat nearby, but the hotel is fairly convenient to a lot of attractions in the Norfolk/Virginia Beach area.

    5
    « What a lovely place! »

    The B.W. Holiday Sands Inn & Suites was the nicest Best Western we have used in recent years. It was so nicely furnished, the kitchen area was so convenient and of course, it was nice to look out the window at the Bay. Everything was immaculate . Unfortunately, we arrived late and left early the next morning so didn't have an opportunity to enjoy it as much as we would have liked. We will certainly come back there another time and refer it to a group who might be interested in coming for a reunion.

    4
    « Great hotel »

    The room we have has a living area with a pull out couch and a separate sleeping area with the king bed. It is a great set up for families or for people traveling with another couple. Staff is friendly, breakfast is good. The only critique is that the pull out couch is very dated and needs to be replaced. Location is good.

    3
    « Super Beachfront Location for Aging Motel »

    Spring for a beachfront room, and you can sip coffee on your balcony as the waves lap on the shore about 50 yards away. Very pleasant. The motel itself is pretty tired -- could use a makeover. Cracked plaster, creaky elevator, etc. Staff was extra friendly and helpful. My first room stank, probably because of water damage from recent passage of Hurricane Matthew. Manager upgraded me to a much nicer one. Cox Cable TV broke; the staff got it fixed while I was at breakfast, which was a good deal better than the standard motel fare, scrambled eggs etc.

    5
    « Excellent stay »

    I spent two nights here and was very satisfied. The room was quiet, clean, and comfortable. A full breakfast, free parking, and free wifi was available. The staff was very courteous and helpful. The hotel was easy to find; my only "complaint" is an inability to find a regular restaurant nearby, but this was not an issue since I spent both days in downtown Norfolk.

    4
    « Second time staying here »

    My husband and I have stayed here twice now. Both times we were pleased with what we received. This place isn't very fancy and both rooms we stayed in were outdated, but the staff, location, and cleanliness was awesome. I do believe there are some rooms being updated, as my in-laws stayed in a room upstairs from us and theirs had new carpet and furniture. Both times we stayed we had our dog with us. There is a fenced in area for the dogs and the beach is dog friendly certain months out of the year. The beach is clean and you can walk right onto it from the hotel property. Plus the water is WARM! It's like taking a bath. Can't beat the price for being on the beach! Also, the lady tending to breakfast and cleaning around the grounds (Can't remember her name) is so sweet! This last time we stayed my mother-in-law had passed away and we were there to handle her affairs. This lady spent time talking to my husband and showering him with kindness during his time of grieving. I know this kindness and meant so much to him and it is so appreciated. Thank you ma'am!!

    4
    « Beach front bargain »

    We were wanting access to a beach front hotel---this definitely fit the bill! The price was much more reasonable than I had expected to pay. There is a wide range of motels along the street, but this one was just what we were looking for. The room was average, but nice---comfortable bed and clean. The A/C was a little musty, but otherwise everything was fine. We had a small balcony with a couple of plastic chairs. This was not a "high-end" roomy type of balcony, but for someone looking for a relaxing place to sit in the evening and enjoy the view of the bay/ocean, it was perfect. Guests have access to the beach from the hotel. We went swimming in the evening and morning. Don't expect a fancy paved walkway to the water, but access on a budget. Be sure to mention that you want a balcony room if that is something you're seeking. Breakfast was typical Best Western breakfast, good and satisfying. The breakfast and desk workers were all very pleasant and seemed to enjoy working there. We would definitely check into staying there again. (Our visit was in July, 2016.)

    3
    « Good Value »

    Good Value for a base from which to sight see and tour. Staff members are very accommodating. Access to the beach is a plus. Breakfast is good, fast and well served. Pricing is great. Good on sight parking and on main road.

    2
    « Beach Blues »

    My mom and I stayed at the Best Western Plus Holiday Sands Inn & Suites from 6/27/16 thru 6/30/16 and was not happy with our stay at all. We thought we booked a gem after it was recommended by Hotwire and was a beach front property. What a nightmare our stay was, we thought we had a double gem when the staff gave us a room on the first floor which was a big mistake. Since the property is beach front no one went to sleep at night! We had constant crowds walking past our room loitering in front of our room, talking and shouting loud after drinking and carrying on into the early morning hours. After one night we called the front desk to complain because we could not get any sleep! Our dream vacation with beach access became a restless nightmare for us. The staff did nothing to assist, Greg from the front desk did sympathize but management didn't do anything to make up for our horrible restless stay. We have decided to never stay here again and never book a beach front hotel because you won't get any rest. This hotel is not family friendly, it is more suitable for those who want to party and hang out all night which is fine for those who desire this. Please think carefully before staying here, if no rest on vacation is ok with you then go ahead and book a room. The hotel is on the older side and does need some renovations also.

    4
    « Bad ending to a great trip »

    This hotel has been recently refurbished and was very clean and spacious (although after we left, Hurricane Matthew did some damage to it.) The staff was warm and welcoming...we especially enjoyed the evening night clerk who checked us in and the women who staffed the breakfast room. The complimentary breakfast was very good and offered a wide variety choose from...nothing cooked to order, though. On the whole it was a great experience as we were there to take a family cruise on the USS George Washington. However, after we got home, we realized we had left a somewhat expensive sweater in a dresser drawer...shame on us! When we called the office they said nothing had been turned in, but they would check on it. When we didn't hear back, we called and spoke to the manager. He, also, said he would check on it. When we didn't hear back from him, we called again and he stated that he was very busy with the damage from Hurricane Matthew. We felt bad for him, but if he had followed up in the beginning he could have solved the problem. We called Corporate as well and felt that neither the manager nor corporate really cared about looking in to finding the sweater. Bottom line...if you stay at this hotel, don't leave anything of value in your room, because you won't get it back...shame on them!

  • 3
    « Don't leave anything... »

    I had a good experience last week until I got home and realized I left a very expensive sweater in a drawer. I called immediately expecting it to have been turned in by housekeeping. Wrong. Long story short-don't let them in your room and triple check everywhere-even drawers you don't think you used-before check out 'cause after you check whatever you left will be up for grabs. I feel the manager passed the buck instead of check in person.I felt he should have questioned housekeeping himself. I even allowed time since I knew they had hurricane damage. A bitter ending to an otherwise good experience. Lesson learned--check and check again.

    5
    « Very near military and outlets »

    This is a really a wonderful place to stay because of the staff, the location, the parking, and access to many other sites for both the business person and the vacationing family. Walking on the beach is the best spa one can have, and it is right there! Wonderful sunrises and sunsets without the noise of life.

    3
    « Location and Convenience! »

    Good place to stay for the price. The ocean views are spectacular. The hotel is a little older and could use some updates but they do a good job of maintaining. The staff was super friendly and helpful. We enjoyed the typical continental breakfast that was offered. Free parking! The only real negative thing I have to say is that the bathroom was dirty upon arrival and the room had a musty smell to it so the maid service could be a little more attentive.

    4
    « Great location and beautiful hotel »

    We really enjoyed our stay here. The ocean view rooms really have a spectacular view. The rooms are a little worse for the wear, but it's to be expected having all that salt water and humidity. The staff was very friendly and we were pleased with our choice to stay here. Not the fanciest part of town, but not bad either. We weren't worried for our safety or anything like that. We would stay here again!

    1
    « Not good »

    The moment we walk into a room, we always check the beds. Well upon checking, we found 6 strains of hair on the sheets. We had gotten a room with 2 queen beds so we were able to sleep in that one, of course we checked that bed too. The linen rack was falling off the wall too. When we checked out, we mentioned this to the front desk, their response was, "Sorry. Will you be using the same credit card to check out?" They basically dismissed us. Also, I must say, I didn't feel safe there. The only thing that was good about this stay was the view of the beach from the balcony although it's not enough for us to come back. Sorry.

    5
    « Great hotel, quiet, clean and comfortable »

    This is the 4th stay for me, this time for 3 nights. I visit family and it's near their house. There are no other options in this immediate area that are as nice or as clean. Every time I stay here, it is better. The rooms are clean first and foremost. The rooms are quiet seemingly from solid construction. The towels and linens are of excellent quality and were clean and soft. The AC was excellent. Bathroom was spacious, spotless and clean (a little dated but fully functioning). Lots of hot water, water-saver showerhead. Free Wifi. Free good breakfast with a variety of foods. Friendly employees. Great deal. Nice size TV. Mattresses are getting a little worn but still comfortable. Kitchenette (on this stay only) was very nice and very clean. I am very picky and travel several times a year, and this hotel checks all the right boxes. Highly recommend.

    1
    « not clean... »

    hair on toilet from previous occupant. Dust in the vents of the airconditioner. hair in the ice bucket from previous occupant. I feel the cleaning staff is not taught the importance of their job involving hygiene and infection control... Breakfast selection was poor - all sugar filled processed cereals, oatmeals, muffins, etc. The bed was extremely uncomfortable! My back is still sore from our 4 day visit. I didn't sleep well. I travel a lot and have stayed in other hotels - I will not be staying at a best western again. They can't take the time to educate their staff on the importance of cleanliness, I can't take the time to visit.

    5
    « Airshow Weekend »

    I attend the Airshow at NAS Oceana every year. Those F-18 Hornets are truly the sound of Freedom. The Holiday Sands allows you to be a part of the hustle and bustle of the Virginia Beach area but it's location on Chesapeake Bay allows you a chance to slow down. You can follow the sunset as it set's over a sleepy cove. Get advice on the small hidden gems that serve great food. Go to sleep comfortable bed and wake to see the sunrise. It's time for breakfast and the start of another day at the NAS Oceana Airshow.

    5
    « Our overnight stay »

    Although this was only a one night stay, we were so pleased with the hotel and the staff. The room was great, overlooking the water. Beautiful surroundings, access to the beach. we didn't use the pool but it was spotless. The staff was more than helpful, with directions for the rest of our trip. We would, without a question, stay here again!!

    4
    « A good base of operations! »

    My friend and I went in all directions from this hotel to find neat things to do. I continue to return to the Norfolk area just because there's so much there to see and do. This hotel was a very nice part of our last visit; we had very inexpensive rooms, so not much to write home about, but the people were super friendly and the breakfast was great. Unfortunately we didn't get to use the beach or pool - wrong season - but still, it's within easy driving distance of Yorktown, Virginia Beach, the Ferguson Center for the Arts in Newport News, all the many things to do in Williamsburg without the high prices for lodging there. I'd go again without hesitation.

  • 1
    « nasty »

    Do not stay in this hotel there are bed bugs we left after walking into the room when the lights would not turn on and the sheets were dirty. we ended up at dubble tree. save yourself the stress and pick a different hotel

    5
    « Great Location »

    If you love the beach, this is the hotel for you! Great Breakfast, Great room, Great View, Great location! Kevona at the front desk is a pleasure! My daughter and I loved her! All the staff was helpful and polite. The only issue was the breakfast room had a lot of flies flying around, not too nice, but the food was delish!

    5
    « Beach front stay »

    Stayed for 3 days/nights. Beach access is great, pool is great, service was excellent, rooms were clean but show the age of the hotel. The property is non-smoking but there were always people trying to smoke there. I would stay again if in the area and in need of an east coast beach vacation.

    3
    « One great room and one sub par »

    So we booked 2 rooms while travelling to the Outer Banks and the price was reasonable and staff very friendly and helpful. Our room was a second level with2 queens - very clean, spacious, cute view and a kitchenette so that room we would give a 4/5. The lower room was the pet friendly room and was musty, worn out and the air conditioning rattled so 2.5/5. I would recommend for a stop over and it was close to many restaurants but not for the pet friendly rooms.

    4
    « Great stay »

    Clean room, very friendly and helpful staff; Only an overnight stay but will stay again. Great view of the bay and an easy walk to the beach; Is a great place to stay on route to the next destination. Right on the Bay! Close to places to eat and convenient to I64 for our continued journey.

    3
    « Clean but outdated »

    The hotel itself is located in a beautiful area, beach front with a nice, clean pool. The room decor was a little out dated, but I did find that the bathroom was clean and tidy as well as the bed. We stayed in a Jr King Suite which has 2 rooms. The sofa pull out bed was missing springs and was very uncomfortable. My daughter decided to sleep on the sofa without the bed pulled out for that reason. We always bring extra sheets to be fitted to the sofa/bed so we are not laying directly on the fabric. Our king bed was more firm than we prefer at home, but it wasn't terrible by any means. The chairs placed in the room near the breakfast table had a few stains on the fabric top, we did not find a need for them anyway. Nice desk area with rolling chair for those traveling on business. All in all, for what I paid, the hotel served my needs. I think that if it had a small "face lift" the rooms would be superior. Breakfast was hot and different each day of my stay which was nice. I have stayed in nicer Best Western's, so in my opinion is that this one just needs to be updated, paint, carpet, furniture. Staff was pleasant and price was right.

    5
    « Great weekend »

    My family and U (three kids 1 dog) just checked out, Wonderful stay fir four nights, The room were very clean. The hotel is actually water front. For those of you bring a pet, the hotel actually has its own dog run which which pricelessl

    3
    « Convenient for travel »

    The location was convenient to our travel needs (a one-night stay) and it was right on the bay beach side so the view was beautiful. We could see the Chesapeake Bay Bridge Tunnel from our private little deck, big enough for 2 plastic chairs. The room was typically small - 2 queen beds even though I wanted a king, but did have both a microwave and refrigerator which was perfect for us. The room was OK; decor is old, there was some paint peeling off the ceiling and it smelled a bit musty but was VERY clean. The pool is small and you can see the beach from the pool deck but it was crowded with lots of kids so I wouldn't call it relaxing by the pool. The price was a bit high in my opinion considering the size of the room, the age of the place but it is on the water so I guess that is the price you have to pay. If what you want is a bay view with a beach for the kids to play on, this is it. If you want to swim with waves and relax reading a book by the pool, this is not the place to go. Weigh the convenience with what you want.

    4
    « Very pleasant , overall a great stay »

    We got in pretty late due to traffic on the way in, so we checked in around midnight was greeted by the lovely young lady Victoria. She was very outgoing and helpful. She had a great personality as we asked the same question about where breakfast and the beach access was, she was still very pleasant with a smile. our room was very clean. breakfast was great a little cramped but overall excellent. I would definitely come again for my vacation next year !!

    4
    « Very pleased with hotel and staff »

    The staff was excellent and very friendly! I stayed there for two days with family from out of town . The rooms were clean and beds were comfy.We loved being able to swim in ocean that was calm and the kids enjoyed the pool as well.I stayed there many years ago and was the same then except this tome we had a breakfast included.I thought the breakfast was very good.I think that the flies were because people kept leaving the door open when they entered or left the room. I had to close the door twice while I was there. Very enjoyable stay!!!

  • 2
    « know what your paying for »

    I was expecting to stay in a hotel suite but was in a old motel room that had a long flite of stairs to carry you luggage up to. the parking for handicap was one space right next to lobby. The breakfast area was too small for the amount of guests.

    1
    « Not what I expected »

    This hotel had such great reviews and came highly reccomended by a new friend, so we couldn't wait to check in and start our vacation! We expected clean rooms with an awesome view of the beach, helpful/friendly employees, and the best complimentary breakfast ever! With all of that for a much lower price, who needs to vacation on VA Beach Boardwalk! Anyways, what we got was completely different. When we checked in the employee hardly spoke to us let alone made eye contact. When we asked questions about our stay she gave us short and indirect answers. She notified us that our room would not have a beach view and when we booked the room over the phone, we were told we couldn't be guaranteed a view but our chances were VERY good at getting one and it would be noted in our reservation. Besides that the room smelled musty upon entering. Our toilet made a terrible whistling sound when flushed. Instead of giving us a new room they sent maintenance. I then found a giant rip in the carpet where there was also water dripping down the window and A/C onto the floor(explains the musty smell.) I decided we would leave since they wouldn't give us a new room.When I went to check out they agreed to give us a new room ?? which we took since it was about 7 and were from Pittsburgh. The second room was MUCH better than room 114. Then we went to the "beach" which besides having sand, was nothing like the ocean. Had no waves, dead fish, and had garbage everywhere. The pool was heated but could use a good cleaning as well. The whole hotel had chipping paint and looked kind of dirty. But regardless we tried to make the best of our stay and got a good night's rest after going night swimming in the heated pool. Which was the best part of our stay! Last but not least, the amazing breakfast everyone talked about. It's in a small room with about 5 or 6 tables and was packed! Flies flying everywhere and workers trying to freshen up what's being served. It was much like every continental breakfast you get at hotels now. Fruit, yogurt, cereal, waffles or pacakes, and several hot options. Could've been better but also could've been worse. We will not be going back or reccomending this hotel to anyone. If you are looking for a nice BEACH/OCEAN vacation, don't rob yourself by booking here! Spend the extra 2 hundred and stay on the Boardwalk in VA beach. Heck if you stay a street over the Clarion's rates were very similar to this BW! We are not hotel snobs by any means but I wish we wouldn't have wasted one night here.

    2
    « Unpleasant and disappointing stay »

    I have stayed at many hotels and other Best Western locations. This hotel was located in a remote area in an undesirable neighborhood. The hotel website description is misleading as far as the number of rooms which have balconies and ocean views. This facility has two sides: one of which looks like a 2-story motel and another in a mid-rise building. The website description makes it seem all of the rooms are located in the mid-rise building, some of which have ocean views. The complimentary breakfast was satisfactory at best; however, the eating area was bombarded by flies which made enjoying a meal impossible. The housekeeping staff was pleasant. My children enjoyed the pool but the ocean was not like the clear beach at Virginia Beach. I selected this hotel as an alternative to the resort area at Virginia Beach but it failed in comparison. I would never return to this hotel even if I was given a complimentary stay. Choose somewhere else!

    5
    « Excellent front desk staff!!!!!!! »

    Many thanks to Kivona at the front desk for making our first impressions an A+++ She not only handled 2 calls but gave us all the information we needed to enjoy the hotel. Very friendly and professional! We love the hotel...the bay is warm and safe to swim and the pool is nice. Renovated rooms are very clean and fresh. Beds comfy! Very well run hotel. Thanks

    4
    « Comfort of home. »

    We had a great stay at the Best Western Plus Holiday Sands Inn & Suites. The rooms were clean and spacious. The bed was the most comfortable bed I have ever had away from home. The saltwater pool was clean and warm. The beach was easily accessible. Our view was incredible and we could see dolphins swimming in the bay. Staff was friendly and helpful and the breakfasts were varied and very tasty.

    3
    « Don't expect this Hotel to be like the other Best Western Plus'...not even up to that quality! »

    This is a rundown Best Western Plus. Usually they are kept up better and have cleaner rooms. If they updated the hotel to be like the other Best Westerns then we would stay here again. We liked that it was close to the beach!

    5
    « Great Stay »

    Best stay at a hotel chain in years. Staff was professional caring and took pride in what they did. The sleep was great and the amenities were what you needed to be refreshed I will recommend this place to all my friends.

    5
    « Great VA Beach Alternative »

    We stayed at this hotel in May and also made a Return trip in August. The weekday rates are excellent and we have been super happy with this hotel.Staff is amazing and whiling to help you in anyway possible. The beach and pool are easy to access and are well maintained. Rooms seems to be fairly updated and well maintained. Breakfast is amazing. There is usually two ladys working hard to keep the food full and fresh. Baked goods, cereal, waffles, eggs, sausage, bacon, and gravy and just a few items on the menu. Warm and cold beverages as well as fresh fruit. We stayed in a suite, which has a living room with a couch/tv area, and then it has a separate bedroom with a king bed. Very roomy and comfortable.

    1
    « Worst Western is more like it. »

    A very shabby hotel that has not seen any updates since probably the 80s. Our room was a king "suite", which really means a short wall separates the "sleeping area" from the "kitchenette/bathroom area". The toilet and shower are in a very cramped room with the sink outside the door. The bed was very hard. Plugs were inaccessible. We were using the sofa bed (which I think they should have figured out since when we reserved the room it was for 2 adults and I kid). I had to go back downstairs to get bedding and we were given a blanket that smelled like urine. The topper was finding a Western Conifer Seed Eating Bug on my wife's pillow in the morning (at least I think it was a Western Conifer Seed Eating Bug). We were supposed to stay 3 night. After 30 minutes in the room (we checked in very late around 9 p.m.), we were using the free WIFI to find a different hotel. Not a good way to start a vacation. The "free breakfast" was in the opposite side of the building. This is a fairly large hotel, but they had six (6) tables in the breakfast room. Definitely not worth the cost.

    5
    « great guests and great quiet location »

    i had stayed here and I enjoyed every part from the check in was great. Karina and Kevona made sure we had a smooth check in. breakfast was great and the staff is so friendly and nice.. will stay again

  • 4
    « Very nice stay. »

    Very nice hotel especially for the money. Beautiful pool area, right on the beach, dog-walk park, breakfast, fitness room, balcony, and friendly staff. Good place for family vacation. Located on the bay at the top of the Virginia Beach area with easy access to roadways throughout Norfolk/Virginia Beach.

    3
    « Enjoyed our time »

    We came here with our family dog, so the accommodations would have been better if we were facing the ocean, but the place was still good. They could repair the sofa bed, as the springs came loose when our kids slept on the bed. The Ocean is right there, that's the best part. The city ordinance only allows dogs on the beach before 10am and after 6pm. They have a dog run so your pet can get a little running and playing in. The staff were great! Very helpful and accommodating.

    2
    « Unsafe location »

    If this hotel were in a different neighborhood i may have recommend this hotel.It was clean and the staff were professional.BUT, A lot of unsavory looking people hanging out on the streets all hours of the night. Other guests smoking pot on the balcony below ours. Just didn't feel safe!

    3
    « You get what you pay for »

    Hotel could be updated & the mattress on the pull out couch was horrible. The springs were coming thru the mattress which made it hard for our kids to sleep on. Reported the problem & informed them that it needed to be replaced.

    5
    « Great price! Great hotel! Beautiful views! »

    8 family members stayed there while visiting our son nearby. We drove by several that were close by when we arrived and this was by far the best! Hotel was great! Beach literally right outside your room! Beach was very clean, beach chairs available for free at front desk to check out, Area to bbq outside a nice sized pool and large patio area with many chairs. No elevators, but I definitely would recommend a second floor bay view for beautiful sunrise view. May have elevators in the tower portion of the hotel because it was 5 floors but that was a separate part we weren't in.

    2
    « pictures on web are deceiving »

    very dirty and old. lots of maintenance issues. rude employees very small and crowded breakfast area. Will never return and will think twice before reserving at another Best Western. The only good thing was the mattress it was very comfortable.

    4
    « Great location and view! »

    This hotel was very much as expected. The check in was very smooth and the room was perfectly acceptable. The view was great and our nighttime walks were perfect! Be sure to take a flashlight and check out the 'ghost' crabs going in and out of their holes after dark. Very fun! We did not have any of the breakfast offerings but appreciated that they were available if we desired. The cost is a bit high but you are paying for the oceanfront property. We had a great stay!

    4
    « Clean rooms. Enjoyed our stay. »

    We visited the norfolk/virginia beach area this past week july 20th through the 24th. I researched hotels in the area, a picked this one, because of the other reviews, it was right on the bay, the price, and it was near my family. The rooms are very clean, dated yes, but again this is a best western not the ritz Carlton. And anyhow, when u are on vacation u dont spend your time in the hotel room, u just need a nice clean comfortable place to stay, and this hotel delivers. Its right on the bay, so there arent big waves at all, so dont expect that. The hotel has a beautiful view. The price is alot cheaper than staying ocean front on Virginia beach, about half the price, and is close in price to decent hotels in the city, but this one has a view of the bay. Its on ocean view so u can drive on oceanview/ shore and hit all the beaches in the area, ocean view, east beach, chics beach and virginia beach. If u are looking for a nice clean hotel to rest your head at night, at a recent price, if u want something cheaper, then pick a super 8 or motel 6, and take tour chances. If u want top of the line, then pay the high dollar and dont complain about this one. The staff here is also VERY friendly and helpful, our housekeeping was crystal, and she was such a delight.

    4
    « Nice place and some what saf »

    Nice hotel, clean and the front desk crew just so friendly.If you know Ocean view or Norfolk 75% of both is not safe to walk the streets at night and even the day..This hotel area is the safest I found in that area and the price is not bad.Now the beach including Va beach the water for me is nasty compared to Myrtle Beach. As for places to eat in that area got to say not much got to hoo in the car and drive away to find a descent place.I recommend this place if visiting Ocean view area but few miles away you got the local thugs and crime area..

    2
    « Don't believe what you read »

    I don't understand how this hotel got such good ratings. The website lists an indoor pool and hot tub. Not so. Rooms are mediocre. Staff ranges from friendly to argumentative. It is cheaper than others, but that is because of its location. To get to anything is a drive.

  • 5
    « Highly Recommended »

    The staff is very friendly and will go out of their way to help you. Even though the receptionist had another customer in front of her, she still acknowledged me when I walked through the door and stood in line. The room was very clean and ready for my arrival. For my stay the location was perfect, the was access to a quite beach right behind the outdoor pool. The pool was clean and the pool deck was well organized. I would definitely recommend this hotel for anyone looking for a quite reasonably priced hotel in the Virginia Beach/Norfolk area.

    2
    « Clean -- No other Perks »

    the room was clean, although the exhaust in the bathroom comes on with the light and was extremely loud (room 217). Great location on the beach, hotel offered no umbrellas around pool or on deck. There were chairs, although they were plastic, so very uncomfortable as they stretched and became very hot. Would have been better if the room had a balcony. Housekeeping forced us out of our room one day because it was their last room to clean (4:00). We had just come from the beach and was trying to relax before going out. So that was a big disruption. the room where free breakfast was served was very hot and full of flies. Disappointed but it was just OK.

    4
    « You get what you pay for. »

    This hotel is located on the bay/ocean view beach. I always prefer to stay in this area than fighting the crowds at the Virginia Beach boardwalk area. I hadn't stayed here in years and was pretty sure what I was getting into. A decent place to stay on the beach at an affordable price. The room was clean and the staff friendly. The breakfast was standard best western although the dining area was small ( a room turned into an eating area). There are restaurants nearby but if you want a upscale restaurant you will have to drive a few minutes. Hotels on the boardwalk in Virginia beach have much higher rates and honestly are not that much nicer. I will stay here again in the future. Remember you get what you pay for $350 a night on the boardwalk or $150 a night here.

    2
    « Hotel Experience »

    The staff was very friendly. The room was not very clean and the room smelled like urine. We were not aware that the hotel was in a not very nice part of town. There were no nice eating establishments nearby. There was no attractions to see within walking distance. I did not feel safe at this hotel.

    3
    « It's Just ok »

    This Hotel is just ok. I was not able to book a room with a Balcony that may have made the stay better. Booked 3 nights stay .I was attending the Norfolk JazzfFest. The hotel was in a excellent location. To enjoy the beach during the day and attend the Fest in the evening. The rooms are old and drab but very clean , the beds were comfy. Other then sleeping, you do want to spend any time in this room. All of employees that I had dealings with were very professional and pleasant. The Breakfast was was not appealing to me. The breakfast room had too many flies flying around. There did seem to be a variety of choices but I didn't eat anything. The hotel does not supply any beach lounger,towels or Umbrellas which i think is pretty much the norm for this type of facility. The beach water is very shallow only about 3 ft. it is more of a wading beach No waves. An adult can't really swim it's too shallow, You should bring a blowup float device to sit or lay on in the water. There are also lots of biting sand fleas very annoying. This hotel /beach property is perfect for families with small kids. Not so perfect for teens and Adults..

    4
    « Home away from Home.... »

    Just wanted to thank the staff for being so kind and accommodating to my mom during her 2 week stay. Everyone has gone out of their way to be nice to her and check on her when family has called with concerns. She feels like it is her second home. A special thanks to your employee Tamesha and the kind owner that gives her such a good senior citizen rate when she stays?

    3
    « Very disappointing »

    We have been using this hotel for over 40 yrs, gone downhill in the last few years. Hardly any chairs on the patio, (glad we brought our own), only 4 tables on the patio with no umbrellas (again glad we brought our own even though we had to rope it to broken poles) Patio not hosed down nearly enough, bags of garbage piled up beside the cans and not picked up frequently enough, Chairs and picnic tables missing from breezeway area. Sad to say it isn't what we remembered or expected for the money.

    1
    « What a disappointment ! »

    We chose this hotel because we have always liked Best Western Hotels. This place was 2 story 3rd rate motel. The photo on the website didn't look like the hotel at all. The room were tired and badly in need of renovation. The breakfast room was so small that most guests fought for some food to take back to their rooms. For the price paid, other than the fact that this place is near a beach, this experience was an expensive mistake.

    2
    « Not worth the money »

    The lobby looks nice but that is about it.One positive it's by the beach. Of course if the bush growing up next to that entrance doesn't get trimmed soon it will be blocking that too. Dirty flooring, breakfast area so hot you could barely stand it, room door had to slammed shut every time, tv remote, and it goes on and on.

    3
    « Nice place with some good/some bad staff »

    Check in staff is friendly. Great breakfast with awesome women in charge of it. Cleaning staff is an excuse factory that either doesn't clean room or takes forever to do it. Room was not cleaned and ready for 4:00 Pm check in and was never cleaned at all the next day because cleaning staff told management that dead bolt lock was locked. This is not is possible since we weren't in the room. This one is getting too pricey during peak times of year for what they offer.

  • 2
    « Vacation »

    Well... It hasn't been pleasant so far. This hotel has a policy that states you must have the complete amount on one card even if you are splitting the Payment. However they don't tell you that up front and it's not on the Best Western web site. When we finally get into the room it's musty! It smells like there has been water sitting in the room. Since we can not find another room in Norfolk we buy air freshener and Lysol and try to make the best of it. Then we pull out the sofa bed this evening and it like a pancake, one side of the bed is falling apart and there is stain on the mattress. And... No sheets! The outside is not clean. There is trash around the fountain and unkept plants all around the outdoor areas. The one good thing I can say is the staff is very friendly, hopefully they will be kind enough to give us a new room tomorrow.

    3
    « Location, location but needs updating »

    The staff was helpful when we were given an uncleaned room number at the start. They moved us immediately and things were ok after that. The rooms need updating and they had water damaged ceiling panels that need attention. We had a room with a balcony that looked out over the bay, it was very nice.

    5
    « Clean rooms, nice people, decent breakfast ,takes dogs! »

    We were in Norfolk for the weekend, and decided to risk the Ocean View area. We travel with our dog (rescue puppy) and it is hard to find a hotel/motel that takes pets. We were very surprised. The room was older but clean, ALL the staff was wonderful. The breakfast was OK. The coffee was not that bad. And, like the pictures show, the Bay was only a couple of hundred feet away. On a sadder note there was a significant pet per day fee. ( it was posted, I just did not read it) And get this, the grand kid left this Nintendo on the beach. We thought there goes $200. A visitor turned it in AND THE STAFF FOUND IT AND RETURNED IT TO OUR GRANDSON. This speaks volumes about the quality and integrity of the folks working there. YES WE WOULD STAY THERE AGAIN!

    5
    « Quiet , Great Staff »

    for the last 2 years I've chose this hotel ,it's convenient , the staff are polite and caring , the rooms are clean , the hotel appearance is beautiful , a very safe and friendly place to stay away from home , i will be returning back again this season

    5
    « Family Visit to the Beach »

    The staff, rooms, pool, ocean access, breakfast, and facilities were all great, five star treatment in a much more affordable hotel. My wife and I entertained our two nine-year old grandchildren at this facility, and or grown son and girl friend joined us also. We visited Virginia Beach for more engaging activities, but really enjoyed the private beach, pool, and other amenities of this facility.

    5
    « Loved it! »

    We loved this place. Clean rooms, beautiful view and very peaceful. We can't wait to go again! The staff is amazing. Very friendly and informative. Loved the breakfast as well! There was even a sandbar to walk out on. No big waves so the kids loved it.

    3
    « Beach on budget »

    We stayed at this Best Western on our way to Cape Charles. The place could be super nice but it needs a deep clean. The rooms are clean but the entrance door to the room needs cleaned, the carpet needs replaced, spiderwebs in the room, outside area needed freshened up and cleaned.... just little things. They have a great patio area and pool but not enough chairs. There are grills on the patio which were nice. The patio was great for star gazing. The breakfast is good and area was clean. Very friendly staff. They kept the area clean and organized. Our room was big and spacious. The bed was good. The beach is great here, not over crowded. If your looking for a cheap beach get a way this is it. Especially if you have kids. Some rooms had little kitchenette so you could have dinner right there. Vacation on a budget.

    5
    « Friendly Staff »

    The staff members were extremely helpful and genuinely friendly. Suite was spacious and very nicely decorated. We enjoyed the pool, and also that the location of the hotel was so close to the beach. The outside decor of the hotel is very beach-y so didn't feel like I was in a highrise - this really added to our beach vacation experience.

    2
    « Quintessential Beach Hotel »

    This hotel was a quick choice for us because it was one of the few on the beach that accepted dogs. The beach here is nice for walking your dog, but not so clean for swimming, at least in June. The room had a full kitchen which was very useful, and the mattresses were quite comfortable (firm). The carpet was indoor, outdoor and smelled a bit musty and the AC left a lot to be desired. On top of that, they tried to charge me for the room prior to check out even though I'd paid through Expedia.

    5
    « Great family hotel. »

    Stayed one night in an oceanfront room. This is an older hotel from the outside but the room was clean and perfect. Staff was extremely nice, pool area clean and prefect for kids, and located right on the beach. Great stay with a good breakfast.

  • 3
    « needs some TLC »

    Like many of the Best Western's I've stayed in, this one could stand some sprucing up. The carpeting and room furniture were old and worn, and the room (albeit huge) was dingy. Breakfast was mediocre to average. On the plus side, the location is super and the staff very friendly.

    5
    « Awesome Stay »

    The check in and check out clerks and breakfast attendants were so welcoming! Great staff. Our room also had a balcony overlooking the beach right behind the hotel which had a gorgeous view. We went there for a concert in Norfolk and the hotel just made the trip so much more enjoyable. The pool was also nice to swim in right after a hot day of walking around and checking out the area.

    4
    « Quick Pitstop »

    This was a last minute stop to our main vacation destination. However, it was a great room for the price and location (right on the beach). However, there was not much shopping or other activities located close.

    5
    « Private beach and great views »

    Very nice size rooms, clean. I liked the separate shower/toilet from the sink area. Bedding was great. Soft and comfortable. Great location to a private beach. Not crowded at all. Free use of beach chairs from hotel. Dolphins were seen in the evening around 8:30 p.m. Lack of dining options in the general area.

    3
    « No Air »

    We generally stay at this hotel. It is a great place to stay,. Great staff, great location, etc. We were very surprised to learn the room we stayed in did not have a working air conditioner. We checked in late night, set the temperature at 65 because the room felt hot. The air conditioner made noise but, the room never was cooled. Considering the price we payed, we were very dissatisfied.

    3
    « Very basic »

    The rooms were in need of renovation, but were clean. The street noise and noise from the parking lot was loud and made it difficult to sleep. There were no restaurants within walking distance. Convenient drive to gate 4 of the Naval Base.

    5
    « Enjoyable »

    We have stayed at the Best Western Holiday Sands for many years on our annual fishing trip with Four Winds Charter Boats. We have always had a clean room, comfortable beds and great housekeeping. This year we were pleased to find new carpet in our room. The patio and pool area are always clean. The staff is great and even know us by name! The breakfast is delicious and the staff in there go out of their way to speak to everyone and make sure you are satisfied. The hotel offers private beach access. Great place to stay!

    5
    « Pleasant place to stay on way to Eastern Shore »

    Old-fashioned, slightly shabby "motel" exterior but once you're inside, the rooms are quite nice for the price. Great location and beach view. Very pleasant and helpful staff. Perfect place to stop if you are headed to the Chesapeake Bay Bridge-Tunnel and the Eastern Shore.

    5
    « Time at Best Western Ocean View beach! »

    We highly recommend staying at Best Western Plus Holiday Sands Inn & Suites. The friendly helpful staff, choice of rooms and location, beautiful pool and patio area and easy beach access make it a pleasure to stay here. We feel comfortable and at home while visiting. The rooms are clean, well furnished and comfortable beds. The breakfast room offers a good selection of fresh foods and delicious coffee and juices.

    3
    « vacation base »

    we stayed for 4 nights because we were visiting numerous historic sitesNo house keeping was done after our first nightAfter complaining the front desk did give us fresh towels and coffee packets..The room needs updating as the carpeting was stiking ,smelling and dirty ,The location of the motel on the beachfront was very good.

  • 4
    « The best choice in hotels when visiting Ocean View »

    When your visit calls for you to visit the Ocean View section of Norfolk, VA, please consider the Best Western Plus Holiday Sands Inn & Suites. The hotel is located right on the beach, overlooking the beautiful Chesapeake Bay. You have a great pool beachside and direct beach access, free parking and large rooms for much less money than staying down at Va. Beach. It is convieient to the military bases and all Norfolk has to offer.

    4
    « Great view and location »

    This was the perfect spot for our vacation since we wanted to visit the Atlantic Ocean beaches and historical places like Williamsburg. There is also plenty to in Norfolk. The staff at this hotel is very friendly, the breakfast is good, and the view from the balcony is amazing! The beach and water are RIGHT THERE. Fun to watch the ships and the sunset. The room could use some updating, especially the carpet, but overall it was clean. The price was right for the location and value we received. We would stay here again.

    2
    « Great Location....needs serious upgrades & has misleading advertising. »

    Pros: Continental breakfast & hotel is ocean front. Cons: Not all rooms are oceanview which they portray in the pictures. They need to specify Oceanfront view/Non Oceanfront view in the room selections , especially for the rates they charged us. There is only one pool, it is not kid friendly at all. The rooms were not that clean..furniture & carpet needs to be replaced. They need to place the bathroom in a neutral area between the rooms in the suites...not inside the private bedroom to be shared by your other room guests. Also, they should switch up the breakfast menu. The staff was ok. We have stayed in better places than this for this rate. Thanks!

    5
    « Amazing location, Friendly staff »

    Right on the beach of the Chesapeake Bay, plus you can choose a room with Bay-facing balcony (and why wouldn't you?). Comfortable rooms. Friendly, helpful staff. Great selection for included breakfast. Easy access to surrounding restaurants and attractions. What more could you want for a beach getaway.

    5
    « Excellent Beach-side Hotel! »

    This is a very good hotel, with one of the friendliest staffs I have found. Every experience was met with smiles and a willingness to go above and beyond to make guests happy. The hotel is located on the beach, so guests can walk from the patio to the bay. Highly recommended!

    2
    « Broken items not fixed »

    Broken/outdated appliances and HVAC systems were not adequately repaired after reporting them multiple times. Needed to use ice to keep my fridge foods chilled. Had to unplug unit since frozen freezer fan was making horrible loud noise; all maintenance did was plug it back in; freezer worked fine but not the fridge. Main room unit ventilator did not blow cool air; had to keep bedroom door open to cool the main living space for the kids. A few other service-related problems as well, including carpet not being vacuumed prior to our arrival. This was the second year in a row that our club reserved a block of rooms for an annual event; this year's stay was a much worse experience for us compared to last year.

    5
    « Excellent Place! »

    I would go out of my way to stay here! Great staff, service and atmosphere! It is a true gem. The fitness center is well done, access to the beach was 30 yards at most and it is accented by a pool. I think it was under repair at the time, but will be back up shortly I am sure. Clean and well stocked rooms that feel like a second home once you check in! You will not be dissapointed!

    1
    « Do Not Stay Her »

    This hotel is not worth the several hundred dollars per night that we paid. We did not feel safe in our room with the archaic door lock. This hotel needs a full renovation. The staff was great considering what they have to work with. I don't know how they keep their smiles. I find it insulting that the bestwestern.com website describes the hotel as: "The history of the area draws cultural enthusiasts and history buffs to the area, and it is the perfect destination for a romantic getaway." I feel sorry for the gal that is brought here for a romantic getaway.

    4
    « Our Best Western Stay »

    This hotel is a great place to stay. Located near the beach. Out door swimming pool. Clean smoke free rooms. Great towels and comfortable beds. Good free breakfast for early travelers/ early birds. The staff very friendly and professional. Only drawback is, can be pricey during the weekend..

    4
    « One night "Sneak Away" from the kids... »

    Overall a wonderful stay! Fantastic location. Gorgeous view from the 3rd floor of the tower. Room was very clean & spacious. Beds were comfortable, shower was clean & pillows were fluffy. The outside of the hotel looks a little sketchy, but the interior rooms are a nice surprise. We truly based our stay onTrip Advisor reviews & AAA reviews. There were nice updated beds, television, furniture, clean carpet, etc. our balcony needs a good power wash & fresh paint but it was still nice. Nothing compares to a nice water view! You can see the bay bridge tunnel with the ocean just on the other side. You see some really neat massive ships coming in & going out to the ocean. The check in staff were amazing! Smiling face, polite & friendly. Our room was even ready early which is always SUPER important to me ?? We enjoyed our stay & we will be back!!!

  • 5
    « Beach Bum »

    A great place to stay. Will probably return when it gets warmer. The room was very nicely decorated and clean; bathroom was rather small though. We couldn't have asked for a better breakfast; it was GREAT!! Everyone we ran into was very nice and helpful.

    3
    « ... »

    Hotel is in the perfect location for access to Ocean View Beach; however, it could use an interior upgrade (furniture, bedding, etc. is outdated/worn). Other than that, breakfast and staff were excellent!

    4
    « Convenient & Beach »

    Went down to VA for friends retirement of 30 years in Navy, This hotel was close to Navy base and right on the beach, which I never had before. The room was clean, only had a smaill stain in rug...didn't smell. The doors stuck a little, but that's probably due to being on the beach. wish the weather was warmer...but took a walk every morning and night during our stay. All in all for the price I would definitely stay again!

    5
    « Good stay »

    The facility was located in front of the beach, so we had shoreline access. The grounds were kept clean and the price for the stay was just right. The area was very quiet and was located in an area that was not bustling with too many people. Stay was very restful.

    5
    « Highly recommended! »

    Was there on a Thursday. Staff is very nice and polite. Alrhough the rooms are a bit dated. It is clean, the linens are fresh and the bathroom is in good shape. The only concern was the layout of the room, could have had a great ocean view if not for the bad layout, the bathroom and kitchen blocking the oceanview, but that is another story and does not affect the great service I got. Highly recommended

    5
    « Fantastic stay! »

    My boyfriend and I travel a lot of concerts and conventions. This was our first time in this hotel and we are already planning on coming back this summer! Fantastic staff! Great rooms! Right on the beach! Definitely would recommend this hotel to anyone! We were out late the previous night so we slept in and only had ten minutes to get breakfast and check out. Breakfast staff was more than accommodating and super friendly. The staff truly made me feel like they cared about my stay. Best western will now we the first hotel I check for when staying in other areas as well!

    5
    « Great Stay, Great Price »

    Clean room with a view of the water. Hotel is right on the beach. Free breakfast is a step above what you'd expect. I enjoyed the Western omellete and croissants. Staff was surprisingly warm, and very helpful. Not a complaint to be had. And for $75 a night? A great stay!

    4
    « Comfortable room, Nice beach location, Good breakfast »

    The published price per room includes all fees! We choose a beach front room and was pleased to find a private balcony to enjoy the view. The bathroom sink was large and located between the enclosed bathroom and the beds. The bathroom included toilet and shower/tub and was claustrophobic. However, the shower pressure was great. Breakfast was plentiful.

    5
    « Great Property - Stayed a Second Day »

    The hotel was clean, with a great view of the bay. On the second day, we watched dolphins playing in the water. The rooms are clean and comfortable. Ours included a kitchen with cookware. Breakfast was included with our stay and they offered a nice variety of food. The staff was very friendly and overall it was a great experience. We had only planned to stay one day, but when we decided to stay in the area for one more day, we came back to stay for another night. The one thing worth mentioning, though, is that there are not many dinner options in the immediate surrounding area.

    4
    « OK facility good service »

    Liked this place and most staff maintenance lady was kind of unprofessional. The rest of the staff was good.though. The facility needed a little work. Right on the beach which is nice. I would stay there again for work but wouldn't go for fun. The area is a little hot and miss (slightly sketchy). Not bad just not.a premium Beach area.

  • 5
    « A great hotel »

    if anyone is looking for a hotel with helpful staff, right along the beach no matter the time of year and all the amenities you could ever need. this is for you! the rooms are very clean too! The breakfast is excellent too! This hotel has so much to offer. There is something for everyone to eat.

    3
    « Stopped here on my house searching trip »

    Stayed here two nights with my daughter while looking for a new home in the area. I want to give them 5 stars or even 4 but this place needs a serious upgrade on the outside. As I pulled up I almost didnt go in and go elsewhere but after 8 hours of driving I was tired... The staff was VERY nice and gave my free upgrade for having diamond card without a hassle. Some places lie or get mad when you ask. The elevator was nasty... Reminded me of an elevator in middle of the Bronx smelled like urine and was very rundown so after my first trip up I took the stairs. The room was small but good enough for us. It had a beautiful view which is the best perk here. The bed and the room itself were okay, no major complaints. Price was very reasonable probably due to the outside conditons. I think this place could really be great if they fix it up.

    3
    « decent hotel for the buget minded person »

    not an bad hotel for the money it right at the beach at your door step good if you want a no frills room not much dinning close by have to drive about twenty mile for a good restaurant .the view was great with the ocean view room. just need to have H D TV every thing was in analog good thing I had my laptop great Wi-Fi had a good time accept for the weather very windy that weekend

    1
    « Awful experience »

    My friends and I usually stay at this hotel every year when we come to visit the Norfolk/ Va beach area. We had booked two rooms and when we arrived they said they couldn't put us in two rooms, even though we booked them, when we asked if we could get a single double-bed room she wanted us to pay AGAIN for a new room, without offering us a refund. Finally after talking for what seemed like hours she gave us a refund, really reconsidering where I should stay.

    4
    « last day of vacation »

    I would defiantly recommend this hotel to anyone in the area if they get the door seal fixed on the room I stayed in. Everything was excellent about this hotel, the staff the room the comfort of the bed, but the noise comming from the wind and the people talking loud and slamming doors late and late night road noise is the only downfall. I am a platnum member with Best Western and stay with them a lot, but this issue needs to be addressed, fix the door seals and you are great, I don't like to be a complainer but just being honest.

    2
    « Visit to Norfolk »

    First time visit to BW. Not impressed with the room or amenities at all. The staff was wonderful, the location is great, just walk through the breezeway to the beach. Room had multiple problems, plumbing was having issues, fridge was working incorrectly, broken chairs at the table, couch was very old.

    4
    « On the beach »

    We stayed three nights in an ocean view room with two of our grandkids. The staff was great and I mean that. The front desk was very accommodating and friendly. The room was comfortable, larger than the average motel room, clean, comfortable bed and a kitchenette. The breakfast room is large enough and has a good selection of cereal, eggs, waffles, bacon and sausage etc. I would rate the overall experience a 2 1/2 star, a very good value for the area. I would stay here again.

    4
    « Excellent Location/Reasonable Price »

    Stopped in for a night on our way home. The clerk was especially helpful and friendly. Our room was large, included a kitchen, and overlooked the Chesapeake Bay. The room had been recently renovated, with new carpet, bath facilities, and paint. Breakfast was included. There was some noise leakage from other rooms, but tolerable.

    4
    « Best Western PLUS Holiday Sands Inn & Suites, Norfolk »

    Nothing's cheap near the water, so this is a pretty good value. Solid work-horse hotel. Staff is very friendly, Everyone we dealt with, from check-in to check-out, was great. Beautiful location, right on the water, and close to a variety of restaurants and other amenities appealing to young and old.

    5
    « Incredible location at the Beach and great service! »

    While working on a governmental project I returned to this BW again and once again received great service, quick attention to problems I encountered with the phone, and incredible round the clock service quality by all who worked the hotel. I received great instruction on how to get where I was going, avoid traffic jams, and get mail and shipping services as well. The staff is well informed, sincere about making one feel at home. The views are inspiring,and the towels soft and supple--not cardboard like other BWs. WOW! I will come back.

  • 5
    « Very comfortable room. »

    Room had everything I needed. The bed was very comfortable, best sleep I've had in awhile. Got a last minute deal on the price which made it affordable. Hotel was very close to friends I was visiting in the area. Plenty of Restaurants and shopping in area.

    3
    « Right on the Bay »

    This hotel is right on Chesapeake Bay with a very large open patio on the back side of the dunes. It clearly has been around for decades but you can tell the owners have made multiple upgrades over the years. There appears to be a newer multi-story wing attached but we stayed in the older 2-story part. Our room (124) was almost like a 1 bedroom apartment. It had kitchen with refrigerator, range, sink and cupboards. There was separate bedroom with a queen bed in back (bay side) and in the main living room there was another queen bed with a hideabed. I could see how this would be a nice room for a family vacation. There is a free breakfast buffet that has the standard hotel breakfast buffet fare. The buffet room is clearly too small for the number of rooms at the hotel. It was also extremely hot (in March) so I can't imagine what it would be like in the summer. This is a decent, clean (if a bit frayed around the edges) place to stay in Norfolk on the Bay.

    4
    « Very nice hotel. Night audit woman is amazing. »

    The room itself was very nice. The young woman night audit person was amazing. She was super helpful and absolutely the best!!! The negative: The breakfast cleaning woman is extremely rude. Will constantly complain about wanting to go home. Will argue with what your getting to eat, then make the atmosphere very tense and uncomfortable.

    3
    « One Night Stay »

    Two queen size beds in ample space with a small kitchen and cable TV. Very nice accommodations at a good price. Unfortunately, noise from late arrivers above us and traffic outside kept my wife awake much of the night and a non-requested wake up call in the morning did not help either. Served a very good breakfast in the morning

    4
    « Best Choice in Area »

    The other possibilities in the area pale in comparison. This is the best venue. This hotel is reasonably priced except in the summer time. In summer the rates are more than I am willing to pay. The breakfast is much like other Best Westerns. One morning omelets were offered. I could not finish mine. Instead I ate the waffles which are always a good choice with Best Westerns. Enjoy the easy accessibility to the bay beach.

    5
    « Great room »

    View of the ocean and right on the beach. Room was very clean and a to die for hot breakfast will be back for sure. Extra pillows and soft towels no weird smells over all was a very good room. Staff was very helpful and the grounds were well maintained

    5
    « FAMILY AND SOLO ACCOMMODATIONS GREAT! »

    Easy access to airport, shopping, restaurants, churches, highways, military and medical facilities. Friendly and courteous staff in front office. Easy access to the beach and entrance/exits from rooms. My room was clean, fresh sheets, new bedding and scrubbed bathroom, with kitchenette. Nice balcony overlooking the bay attached to my room.

    3
    « Quick stay at a value older property »

    I booked this hotel for some business in the Norfolk area. This property is adjacent to the water and is a old motor court-style hotel from the 1960's that's been renovated a few times, also there is a more recent tower addition attached to the hotel. Access was fairly easy from the Interstate & major roadways. I was a very late arrival, check-in was uneventful and quick at 3 AM. The room featured two queen beds, flat screen TV and a kitchenette. The appliances were older but all appeared to be in working order. The room was mostly clean, however some peeling paint and noticeable wear on all furnishings was noted, as well as dirt & dust on the carpet along the bed nightstands and a musty smell in the room. The bed was comfortable and the heat (it was COLD outside that night!) worked well. The following morning however, things went bad as the hot water went from good temperature to ice-cicle cold in less then 5 minutes (Property is on a central water boiler, my guess is the boiler quit). Towels were marginally soft but well used. There was a complementary breakfast till 11 AM on site, but I didn't get a chance to check it out before leaving unfortunately. Management offered no compensation for the difficulties with the hot water on check-out. Hmmmph. This is a good property for the value, price point was below the average in the Norfolk area. I might return stay here if I returned to the area again, but given that I HATE cold showers I'm really on the fence here. Normally I'd rate this property very good, but the water issue & indifferent management drops it to medium-average.

    4
    « Great deal with a great location »

    Right on the water, lots of restaurants and bars nearby and an overall pleasant experience. The staff was friendly and they have free breakfast which is always welcome.I would stay there again for sure.

    4
    « Best Western Ocean View Norfolk, VA »

    Ocean View is a funky area with very few amenities but this is a well-maintained motel with direct access to the Chesapeake Bay beach. The rooms are very small but very clean, and the complimentary breakfast is good. I got a good rate by calling the motel directly. Staff is very friendly. Good restaurants are a fairly long drive away. This is a good location for a low-cost stay with direct access to the Chesapeake Bay beach.

  • 4
    « Nice location and good value »

    This is my second time staying at this hotel for business and it is right on the beach which is wonderful! The hotel is a good value, room amenities pretty good, bed extremely comfortable, but the wireless internet was very slow. Other than that, I enjoyed my stay. The breakfast was pretty good as well if you are used to eating the standard American breakfast.

    2
    « Night creatures and opening doors »

    Very upset with my stay. About 5 minutes after turning off the lights, I turned the light back on to turn the heat down. To my dismay, there was a very large disgusting Water Bug crawling across the floor. I grabbed a briefcase and with both my hands swung it as hard as I could to smash this monster. I immediately called the front desk. They offered to move me to another room. Before the manager showed up, this creature started moving again. I tried several times to smash it with my shoe, but it continued to run, even though I was pounding it with my shoe (size 13). It ran into the closet where I finally was able to beat it to death. After my day long meeting, I came back to find my hotel door standing wide open. I slammed it closed & tried to take a nap. A few minutes after laying in bed, the door swung open again. The room was very small. I am 6'4 & there was barely enough room to walk around the bed.

    5
    « Gem of the East Coast »

    A darling little motor hotel on the beach. Clean with nice amenities (pool when in season, free breakfast) It has a great price, and the customer service is excellent! It is located off the beaten path of Virginia beach, so you escape the touristy prices and expensive parking lots.

    4
    « Great Staff and View »

    This is an older motel and rooms are not fancy,but the views are great,and the price is right.Staff is super nice and very efficient.The kitchenette makes it great for family vacations and you can walk right out to the beach,which is not usually crowded like the Va.Beach oceanfront.Breakfast is nice, Beds are comfy, and the rooms are clean.Would recommend.

    4
    « NYE fun »

    It was my first time staying at a Best Western Plus. I was VERY pleased with the hotel, service and price. I was able to get an oceanfront room for less than $150 on New Year's Eve. I definitely will be staying at this location again.

    4
    « Value for the price »

    Room was clean, but had a stale smell like it needed to be aired out. Nice view of the bay. Breakfast consisted of eggs and biscuits with gravy along with the normal pastries, coffee, etc. I checked rates online, but did not make a reservation. When I called en route I was told that to get the rate I saw at bestwestern.com I would have to book online. That was inconvenient since I was driving, but I worked it out. Desk clerk was very helpful and professional during check in.

    2
    « I wouldn't stay here again »

    So I booked this room because it was right on the beach and a great price .. It's re modeled inside new tub/walls sinks carpet is real soft (walked on) but room was dirty as hell I was upset there was even trash left in one of the trash cans ( not from us)

    4
    « Beach front in Norfolk »

    Difficult to find in this area. Make sure if you want a balcony that you request the tower. All other rooms either do not have ocean view or if they do there is only a window and you can't step outside which seems a design flaw to me. Very nice staff, reasonably priced for the area and within 10 minutes or so of Ghent and the Downtown Norfolk shopping and restaurants.

    5
    « Great location, clean room, comfortable bed, good breakfast »

    This hotel is right on the beach. We only stayed the one night, but enjoyed it and would come back. The breakfast was included and so was the internet. You also get free coffee and juice in the hotel lobby 24x7. Our room included a kitchenette too which had a large refrigerator.

    5
    « Great Place to Stay »

    This hotel is a great place to stay. The staff are very friendly, helpful and pleasant. The breakfast choices are excellent. The kitchen facilities are a good option too. We even got to see dolphin in the bay, two mornings out of three!

  • 5
    « another great stay »

    We have stayed here the last two Christmas visits to family in Norfolk. The rooms are clean and spacious. We love the bayview balconies. Staff is always very friendly,,from front desk staff, housekeeping, and the great breakfast room. Everyone is always so courteous. Will continue to stay here during our visits to family. Thanks for another pleasurable stay!

    5
    « Visiting Norfolk? »

    Nothing fancy...but wonderful people to work with, especially the Breakfast Hostess. A varied breakfast with hot items, cold cereals, fresh fruit, yogurt, beverages all prepared and served by a sincere, wonderful woman. You can walk to the beach anytime. On-sight Laundry room at reasonable prices. Great Value for little money.

    4
    « pleasant experience »

    We liked the oceanview with balcony, overlooking the chesapeake bay. The bed was good, the room looked good. The cook did great with the scramble eggs and sausage gravy! (she really have big chunks of sausage, not specks and most hotels have.) They had little waffles and offer syrup and strawberry topping and whipped cream....Wow! She was very helpful and pleasant. The clerk we had was terrific. Suggested a great seafood place.

    5
    « Great stay »

    We stay at this hotel every year for Christmas usually stay 2 or 3 days. Last year we had a very bad experience there with rudeness from housekeeping staff our rm was just nasty. But the hotel is located in a great place. So we decided to give it another chance. WOW ! Our room was spotless we got a rm with new carpet freshly painted our rm had never been so clean.staff so friendly. Our housekeeper I believe her name was Irene older African American lady. Just as sweet as can be. Tamesha love her always great to us each year. We did have the pleasure to meet Karen as well what a hoot morning,noon,and night always around making us laugh. Even brought us up some homemade cookies for the kids she made herself. My son who is 12 had a book report to write while on break. Karen took time out of her evening and said ok I will help you do it. Now that was just upon n beyond especially considering it was on Anne Frank. I don't know where she came from n who found her. But she is a GEM! As well as Tamesha and Irene. You all made our stay very special this holiday.Thank you

    5
    « Good plae to stay »

    Great place to stay as it is right on the beach and nearby shops and restaurants. Staff was very helpful and rooms were clean and large. Staff gave good recommendation to restaurant and nearby activities.

    5
    « Great place to stay »

    This was one of the most enjoyable stays I have every had the staff was very helpful and always friendly I would highly recommended this hotel. the rooms were very clean and comfortable. The breakfast was always hot and keep full. Great place to stay

    4
    « Great place if you need to bring your dog »

    I needed a place that could handle a medium size dog and this hotel worked great for that. It was also great because you could just go out the back and take a lovely walk on the beach. The bed was very comfortable. The room was a little dirty and a little smelly but I think this was b/c it was designated a "pet" room. The off-season price was just fine. Also, it was very easy to get to and close to major highways.

    5
    « Another Great Stay »

    This is my 2nd stay at this location. The staff is super friendly, attentive, and accommodating. The hotel is in a great central location. The view was awesome. Very close to the Navy base but far enough away to avoid the traffic. A great landing spot for rest, but close enough to go anywhere without a long drive. This will always be our hotel of choice when visiting Norfolk.

    5
    « Angie »

    The location of this hotel is great - right on the Chesapeake Bay with walk-on beach access. But the best part of this hotel was Tamisha. Oh my, she was absolutely the best front desk person I have ever encountered.

    4
    « hidden gem »

    What a surprise to find this little gem of a hotel located so near to our relatives in Norfolk, VA - and right on the beach. We have stayed here twice - each time for several days - and have not been disappointed in any way.

  • 3
    « Could have been better »

    The facility itself wasn't bad, it was on the beach, had a good breakfast & the check in staff was friendly. However the fridge did not work properly (everything froze, even on the right temp) & the maids came around knocking on the door at 9am. I understand they have a job & they'd like to get it done, but don't go around knocking on doors at 9am!! People paid good money to have a peaceful relaxing stay, not get woken up because of your noisy carts & you knocking on doors because you're ready to go home.

    4
    « Dog friendly on the beach »

    We specifically selected this hotel for its dog friendly status. Traveling with animals limits ones options and this hotel surpassed expectations. I liked that it is a smoke free - PROPERTY and pet friendly and water front and reasonably priced. The reservation staff was very helpful booking 3 rooms with different requirements and getting them close together. The building and décor is a little dated but the other amenities made up for the lived in appearance. I would definitely return.

    5
    « Excellent Customer Service - Karina and Tamesha »

    Stayed for 4 nights from Nov 7 to 11. I would like to commend these 2 ladies (Karina Rodriguez and Tamesha) who both rendered excellent customer service. They were extremely helpful, courteous and made us feel so welcome.

    4
    « Beautiful Place »

    Overall this is a lovely place to plan an escape. Its quiet and they are right on the beach! Perfect place to have an enjoyable get-away weekend. The beach is clean and well kept. Staff was always smiling and happy!

    5
    « Summer Beach Getaway »

    If you want to get away with your best love; this is one of the places to stay at for a nice quiet get away. All you hear is the the bay front water all day and night. Even when a thunderstorm had came on my last day; it was a great sight during the night hours and you can see the Chesapeake Bay Bridge at a distance from the beach.

    4
    « Best Western + Holiday Sands Inn & Suites »

    Good room for the price. Kind of an isolated area, but not far driving wise from the destinations you probably need to go in Norfolk. Very helpful and courteous staff. Nice view of the beach from my room. Lobby food amenities could be better. Not much in the way of eateries nearby, but the staff can recommend local restaurants that are pretty good. Had an issue with the wake up calls, but not a big deal. I'd go back there again.

    3
    « Nice location, but... »

    This is the second time we've stayed here. It was ok the first time too, but we've never been overly excited. This time was a little more difficult... We stayed in a king suite.. REALLY small two rooms and the bathroom was tiny. Maybe I was just expecting too much, but... The King Balcony room that we had the last time was FAR larger. The noise level was almost unbearable. I realize that the hotel can't really be responsible for the noise that other guests make, but perhaps a little sound-proofing would go a long way. I could literally hear every conversation that took place outside, in normal tones... I could hear the neighbors popping the top of their beer cans, the doors slamming, carts rumbling down the sidewalk, heck, one night I was SURE someone was moving furniture above us! The housekeeping really left something to be desired on this trip as well. We stayed four nights and the garbage didn't get emptied until the morning of the fourth night. The sink, tub, and toilet didn't get touched until at least the third day. It was never vacuumed. The bed was made every day, but they didn't even bother to pick up the little decorative pillow from the floor at the foot of the bed on the first two mornings. Didn't replace the in-room coffee items the last two days either. The location was perfect for us as it is only a few blocks away from relatives. The location on the beach might be great during better weather, but we didn't get to enjoy that this time around. I'm not sure we'll be staying here again though. The location doesn't really balance out all of the other issues. I think we'll be staying elsewhere on our next trip.

    4
    « Fabulous views, good deals off season »

    I stayed here twice in September, the 2nd time was much better (the first time was right after Labor Day, and I guess they sprayed for bugs because we saw a couple! Yikes!) Both times I met a friend who was driving up the East Coast and needed to stop overnight on her trip before continuing on the Chesapeake Bay Bridge Tunnel..so we met for girls night out and gabbed into the night! The views were spectacular and we enjoyed our coffee on the balcony, and also sitting around the outdoor pool. We were lucky to have good weather both times. The AARP discount brought the price down to a very reasonable rate (we split it, so it was about $55 each for the night.) Beds were comfortable, and the rooms were clean (well, except for that one incident on the first stay, we saw two roaches! But we recovered, and it wasn't bad enough to prevent us from going back a second time - which turned out to be bugless!) They seem to have a pretty good free breakfast, although neither of us indulged, we were happy to just have coffee and a few snacks we'd brought. Appreciated the fridge in the room, too.

    5
    « Great Hotel »

    I was in Norfolk for the USS Cole Memorial service on Monday, October 12 and stayed here on Sunday, October 11. The décor of the hotel both from the outside and inside was great. We stayed in the towers which offered a beautiful view of the ocean and skyline. Room was super clean and very fresh. Tameska at the front desk offered several places to eat.

    4
    « good stay »

    Good stay right by the beach. A little sketchy area of the beach to be in, but you feel as if you are in a little bubble with the service you get here. Great service, felt safe there, good spot right on the beach, clean, worked for me for my one night stay!

  • 2
    « My Last visit to the Best Western Sands »

    After finding this hotel in 2004 when my daughter began college in Norfolk, this will be my last visit. I have been very disappointed in how the service and hotel facilities have not been kept up as I think they should have been. And I have found reporting a complaint does no good. They smile and listen very attentively but then proceed to ignore your complaint and offer no accommodations or assistance.

    5
    « Great Ocean View »

    very friendly and responsive employees, great ocean view, outstanding breakfast great choices and staff very helpful. Parking area was secure, departure gift was a nice surprise (water, breakfast bar, fruit).

    1
    « Great customer service, horrible motel to stay at. »

    When we walked up to the front desk, I was worried when they said, "You're really staying HERE for 7 days???" When I saw the room, I knew I was right to be worried. I had no idea this was a motel because of the misleading pictures on their site. One site even said it was a mid-range hotel! The staff were very kind, offering to upgrade us to a nicer ocean view suite when it opened up. Unfortunately, the noise from neighbors coughing, flushing toilets, taking showers, and slamming doors plus the traffic outside and the AC unit that sounded like a dying beast mating with a possessed train made it impossible to sleep. There were also strange lights coming through the drapes and blinds which wouldn't close. Not to mention the neighborhood; we walked down the street to find a restaurant and made sure we left before it got dark. Fortunately, we only had to stay 1 night. Once we found out how horrible it was, we found an open rental condo in Virginia Beach, got a refund for our stay at best Western minus 1 night, and spent the rest of our vacation overjoyed to get a good night's sleep. I feel tricked into choosing this motel, and not only will we never stay at a Best Western again, we will tell our friends to avoid this chain of motels.

    4
    « Enjoyable »

    Staying a the Norfolk Location was enjoyable. The staff was accommodating and very polite. Kimberly at the front desk was a joy, she has a great personality and new the area well. She is also a getter-done kind of person. Will be back to stay again.

    3
    « Disappointed »

    I selected this hotel because of its location (in Norfolk and on the beach). Our family was in town to welcome our Sailor home from a 7 month deployment in the Middle East. We were looking forward to family fun on the beach, grilling on the sun deck and maybe even a dip in the pool. It rained from check in to check out. Aside from the fact that the room was overpriced for the time of year (not peak season), the rugs and upholstered furniture was old and FILTHY. We kept our feet covered and put sheets down on the furniture. We had two rooms. In my son's room the ceiling in the bathroom leaked until it flooded the floor. We called maintenance and they said the upstairs guest had taken a shower without closing the curtain. They offered no cleanup or repair. The check in clerk was probably tired when she checked us in that evening, but so were we. I had driven 7 hours and then waited several more for my son's flight. He was literally on planes for 24 hours. The clerk was curt, bordering on rude. My son wanted to pay for my room, but was not allowed until check out and then when he questioned about the difference in our room rates (for the same room)-he paid half what I did, he was told that it had to do when I booked the room. He was treated poorly and told that at ten minutes past the check out time (he was waiting in a long line) that they could charge us an additional day's rate. We were happy to leave. We didn't let the hotel staff or the rain get us down. We are so happy to have our Sailor home and we had a great family weekend despite the conditions.

    3
    « average »

    Nice location on the beach with chairs and towels provided. Very small room not even a chair.Receptionist was asked to order a taxi gave us a number to ring and they let us down. next receptionist put things right though. not bad for the price.

    5
    « Enjoyable experience »

    We loved the view of the beach and the sleep was so peaceful. it was quiet and pleasant. We will definitely book our stay at a Best Western for another trip. I don't get to take vacations as much as I want but getting away for a couple days at a place so relaxing makes it worth the moments I can take off.

 

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tutte le direzioni

·Da: Interstate 64. Dirigiti a est fino al ponte/tunnel di Hampton Roads e prendi l'uscita 273. Svolta a sinistra sulla 4th View Street. Al semaforo gira a destra, quindi svolta di nuovo a destra sulla Route 60. Il BEST WESTERN PLUS Holiday Sands Inn & Suites si trova a 5 km circa sulla sinistra. ·Da: Route 13. Dirigiti a sud e svolta sulla Route 60. Il BEST WESTERN PLUS Holiday Sands Inn & Suites si trova a 10 km circa sulla destra.