BEST WESTERN Hotel Colonel Butler Inn,  Niagara On The Lake

4.5/5  - basé sur 438 notations.
278 Mary Street Box 642, L0S 1J0, Niagara On The Lake, Canada - visualizzare mappa
+1 905 468 3251 +1 905 468 5844

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  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Connessione internet nelle aree comuni
    Connessione internet nelle aree comuni
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Benvenuto al nostro caratteristico hotel BEST WESTERN di Niagara-on-the-Lake, Ontario!Potrai approfittare di un'ottima posizione rispetto alle numerose attività in città e alle bellezze naturali della zona. Nelle vicinanze si trovano diverse aziende vinicole, ottimi ristoranti, piste ciclabili, campi da golf e il rinomato Shaw Festival Theatre. Inoltre, a una breve distanza in auto potrai goderti lo spettacolo delle celebri cascate del Niagara. Il nostro personale cordiale e accogliente sarà felice di darti indicazioni sui ristoranti e sulle migliori attrazioni della zona. Dopo una giornata passata a degustare vini o in bicicletta, potrai andare alla scoperta dei negozi della zona. Potrai scegliere tra il vicino quartiere storico di Niagara-on-the-Lake, ricco di negozi esclusivi, o il nuovo centro commerciale situato a breve distanza in auto. I negozi di antiquariato e le gallerie d'arte sono molto apprezzati e sono il luogo ideale in cui acquistare un souvenir. Il sito storico di Fort George e il Butterfly Conservatory sono il luogo ideale in cui trascorrere una giornata all'insegna dell'avventura con tutta la famiglia. L'ottima reputazione del nostro servizio clienti è uno dei motivi per cui gli ospiti tornano a soggiornare da noi. Ti sentirai come a casa in questo hotel di Niagara-on-the-Lake, grazie ai suoi ottimi prezzi, alla sua posizione e a servizi gratuiti come l'accesso Wi-Fi a Internet, il parcheggio e la nostra celebre colazione. Il Colonel Butler Inn è progettato per soddisfare le esigenze dei ciclisti: dispone di un deposito sicuro e di kit per le riparazioni, ed è molto vicino a percorsi ciclabili e a un negozio di biciclette. Chi si trova in città per lavorare con la Parks Canada, la Niagara Parks Commission, la Hydro 1e lo Shoppers Drug Mart avrà a disposizione camere spaziose, arredate con gusto e dotate di ottimi servizi. I gruppi sono benvenuti ed è disponibile il parcheggio gratuito per pullman. La nostra sala meeting può ospitare diversi tipi di allestimenti e proposte per il catering, in base alle tue esigenze. Prenota una camera spaziosa al BEST WESTERN Colonel Butler Inn, per vivere una vacanza piena di confort, avventure e relax!

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150
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Da solo Da solo 14
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In coppia In coppia 219
In famiglia In famiglia 98
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BEST WESTERN Colonel Butler Inn,Niagara On The Lake
  • 4
    « A nice property »

    My wife and I come to Niagara on the Lake two or three times per year on wine buying expeditions. This time we were only stopping for one night on our way home from Toronto. We usually stay in the middle of town, but this time we decided to try the Colonel Butler because it is a short walk from our favorite bakery (Willow, which is not to be missed) and our favorite restaurant (Backhouse). The room is spacious and comfortably furnished. Staff is friendly. They offer a free breakfast, but I did not check it out because we are down the block from Willow. I'm not sure what other amenities are available, you can check their website for the details. If you are looking for a nice, reasonably priced place to sleep, this place fits the bill.

    3
    « Wine tour in Niagara on the lake »

    The tour was wonderful, the hotel staff were excellent. I booked this hotel for my friends & myself, & I was embarrassed when I saw how dirty & scuffed up all the doors to rooms were, & the carpet was filthy & in poor shape. The rest of the room was good. I went to the vending machine to get my friend something, & it did not work. This has obviously been that way for a while, since there were only about 3 items in it. We enjoyed our stay, but next time I would try to find something with a pool & much cleaner.

    5
    « A Fall visit must. »

    When visiting Niagara on the Lake, I highly recommend the Colonel Butler Inn. It is clean, close to the shops and entertainment and they treat us like old family friends! From their first welcoming smile and the special cookies they have waiting for you to the sincere" thanks for staying with us, please come again". It is a home away from home.

    3
    « Dated »

    I have stayed here a few times and it is okay. Definitely dated and could use some modernizing. For the price you pay might be nice if it looked the part. Staff is friendly and breakfast is good. Has a timmies across the street which is nice and not too far from town and wineries.

    5
    « Great place to stay. »

    The staff are awesome. So friendly and helpful. Made us feel right at home. Room was spotless and offered all necessary amenities. Beds were very comfortable and there were no noise issues. We could actually open the window. It was fresh and completely enjoyable. Breakfast was usual hotel fare but the kitchen staff made the difference. Apples picked that morning brought in by Leda, one of the kitchen staff. Everyone went out of their way to make you feel comfortable and special. Would highly recommend and will be staying there again.

    5
    « Great experience as always »

    We stayed at the Colonel Butler for 2 nights this weekend and other than a minor issue with the room rate (which was resolved quickly), everything was great. The staff were very pleasant and helpful, the room was comfortable and breakfast was good. We will definitely be back!

    5
    « Fabulous Stay »

    Our Niagara on the Lake one night getaway was fabulous. The BW Colonel Butler was perfect. We had a nice cozy King Suite including fireplace, jetted tub on the main floor. Quiet, cozy, clean rooms with very comfortable bed. All Staff were extremely nice and welcoming with special thanks to Penny at the front desk. Free ample parking & good wifi. The only disappointment was no hot breakfast only continental. The hotel is approx. a 5min drive from the main strip (Queen St) with all the wonderful shops and restaraunts. Would have no issues lodging here again soon.

    4
    « Nice and comfort stay »

    My wife and I stayed for one night while doing a wine country tour. We took the fireplace suite which was clean and comfortable. Check in and out was quick and easy. Breakfast was pretty basic but okay. A little pricey for the overall experience, but, nothing to complain about.

    5
    « Not just Pet Friendly, Pet Welcoming! »

    We stayed here one night on our way from DC to Sudbury with our dog. Upon checkin, we received a thoughtful gift bag for Niya with a toy, doggie doodoo bags, and milk bone treats. In the room was a dog bed and food and water bowls. Beware: there is only ONE room set aside for guests with pets. It is on the first floor next to the rear exit, which made it easy to take our girl outside when she needed to do business. Just a few blocks to a large park and lots of quiet streets in between for walking. The beds were comfortable and there is room to move around. The bathroom is updated and what great water pressure in the shower! The breakfast was adequate: cereals, breads, hard-boiled eggs, waffles, yogurts, etc. you can walk downtown to the heart of town (about a mile) or up the street to one of the many excellent wineries that are near. We wouldn't hesitate to stay again!

    5
    « Small, friendly and comfortable »

    We decided to do a last minute weekend away in Niagara on the Lake. Beautiful fall weekend. We are Best Western Rewards members so the rate was a little more reasonable in a town where the weekend prices go way up. Very pleasant welcome at the front desk. No elevator but a quick offer to help with our luggage. Room looked recently refreshed with new paint and carpet. Very clean. Morning breakfast was the standard Best Western continental breakfast which is all we need. Very good coffee. Tim Hortons across the street the rest of the time. Ate at the pub attached for a cold beer and a burger. Nothing fancy but good and reasonable. Free parking and a short drive downtown or to Niagara Falls. Would recommend to friends and family.

  • 3
    « Decent but pricey »

    We recently went to Niagara on the Lake for a getaway and stayed here. The room was decent and comfortable. Location was good with an easy walk to the historic village. The woman preparing the breakfast was wonderful. Very friendly, helpful and charming. Unfortunately, we found it extremely pricey for the type of hotel it was. They wouldn't take our CAA discount at registration because it wasn't listed when our friends booked three rooms. That was disappointing. Decent but for that price I would choose another place.

    3
    « Nice Cozy Hotel »

    Stayed recently at the Best Western Colonel Butler in Niagara on the Lake. We went with friends for a wedding. The hotel staff were very nice and helpful when checking us in. The rooms were adequately appointed for what we needed and there is a small breakfast area in the morning that has all of the usual continental choices. The business area is located right in the small entranceway, so not a lot of room. There is a pub located out the back if you're looking for a meal a d a drink. All in all I nice stay, but overpriced for what you get.

    5
    « Excellent standard hotel in a resort area »

    Don't be fooled by the small number of rooms and that it's not downtown. This is top notch hotel at which to stay when seeing the plays at Niagara on the Lake. It's very easy to get to, and being half a mile or thereabouts from downtown can actually be a good thing, as it gets one away from the congestion. There are two restaurants less than 250 feet away, plus a doughnut chain. It's a bit of a hike to get downtown, but the distance is not prohibitive for most people. You can also drive and generally find parking.

    3
    « Not that good »

    After seeing the reviews on TA ,I thought this was a good choice but I would not stay again. Overpriced and tired. Our aircon was very noisy. The hotel is a few yards away from an intersection before heading into the town,not a great setting at all. The lobby was very small and cramped if there were a few people around. Friendly staff It is a good walk to town and I would rather be closer Bed was comfy and room reasonable If you are on the second floor their is no elevator which could pose problems for some

    3
    « Save your money. »

    This place needs a major overhaul. They charge high rates but are not a high end facility. The room had an unpleasant door, especially when the air conditioner ( very noisy) was running. The evening clerk was not friendly and did not like having to use my phone to copy the numbers from a reward email. The beds were not comfortable , have been well used. Similarly , the carpeting needs to be updated as it appears worn and very dirty. Better value at a bed and breakfast the following night.

    2
    « Not worth the Money »

    We have stayed at Bed and Breakfast or much better value for the money. The Best Western appears to be a very old tired building, in our room there was a musty smell, and the carpet was in need of refreshing or replacing , there was paint flaking off the bathroom ceiling and mold around the seams of the tiles. Overall the extremely high level of customer service by the very pleasant staff made our stay enjoyable, breakfast was adequate and the lady very friendly.

    5
    « loved this hotel »

    This Best Western is a little older and needs a little sprucing up in spots,but if I returned to Niagra on the Lake, I would only choose this hotel. The price is great for the area and the beds were super comfy. I appreciate the triple sheeting as it is more sanitary for guests. We had a fridg, which was very convenient and it was nice to have a recycling basket in the room. There is a great restaurant next to the hotel which you can walk to. And another across the street, which looked busy and popular, although we did not go there this time. The included breakfast was great with a nice variety of items, especially the freshly baked muffins every morning. And Lila (I think that is her name) works the breakfast and is an absolute "gem". She makes sure you have everything you need and is a delight to talk too. By the way, the other staff members are wonderful also. I should mention that "real" dishes and not the throw-a-ways are used. There is an upper and lower patio which is great in the warmer weather. We had out breakfast out there several times and also enjoyed it in the evening with our wine. We walked to town during the day, but I don't recommend it at night. So to get to town if you are walking, go to the right out of the parking lot and walk one block to Simcoe St. Turn left and walk about six blocks to Queen St. and turn right. It is a delightful town with many shops and restaurants. My only suggestion for the hotel is to add safes to the rooms. Other than that, everything was wonderful and we wished we could have stayed longer. Niagra Falls (Canadian Side) is the best viewing of the falls and only about 20 minutes away by car.

    4
    « Perfect for us! »

    Nice little place not too far from the town. Walkable but we drove since it was drizzling out. Parking was easy to find. Very reasonably priced compared to hotels in the area. Front desk staff was so friendly and helpful. The room was typical and very clean, bed comfy. The Inn doesn't have an elevator. The free continental breakfast was a plus. We would stay here again.

    5
    « Great place to stay »

    Highly recommend staying at this Best Western. All other Inns too pricey; although they were a little closer to downtown. Easy walk to downtown. Great continental breakfast. Very clean room and bathroom. Staff very friendly and helpful.

    4
    « Great stay »

    Rooms were clean & quiet. Staff was outstanding, Patricia at the front desk was very helpful & knowledgeable about the area. Did not get the lady's name who tends to the breakfast,but she kept things humming along smoothly there. Thanks for a great stay.

  • 3
    « It is a 3 star hotel »

    When it says 3 stars that's what it means. The people there were very helpful and friendly. We were biking and they had a shed we could store our bikes when we were not riding them. The room was just a room. The first night we noticed the lamp between the beds didn't work, the stopper for the tub didn't work and there was no bath gel in the dispenser. I told one of the hotel staff and she quickly fixed it so everything was in working condition. Nothing fancy but it was clean!!!

    5
    « Niagara On The Lake »

    I loved our stay at this hotel. We were upgraded due to our "diamond member" status and we had a lovely room. Our room was quiet and clean and the bed was comfortable. The staff were tentative at check in/out and went out of their way to make our stay special. Thank you for a lovely experience all around.

    4
    « This a great place to stay »

    Upon entry, we had a very warm welcome at the front desk! Our room wasn't quite ready and they were so apologetic, but that was fine....we were early after all, so no worries. We simply went across the street to Tim Horton and then to the building next to that to rent a bicycle for the afternoon. Note: There is also a gas station and corner store a mere block away should you require this. (Small fridge in room) You are a 1km walk (15 min walk) from the main drag. We like walking and the neighbourhoods around here are delightful to walk around. Amenities are great! Parking free. Wifi ran perfectly. We were on the 2nd floor. No elevator, but so what, they offered us help with our luggage. We didn't need it, but they offered straight away. Our room was clean, quiet and comfortable. Yes, it's an older place and dated, but cleanliness and good service rules. Breakfast was exactly what we required. Your woman on staff in the kitchen was such a sweetheart. She's a keeper! Check out was dealt with in a very friendly manner. We've stayed in NOTL over the last 10 years and rarely go back to the same place....but, you may just see us back here!

    4
    « Expectations met! »

    This hotel, although an older building, was perfectly accommodating for our trip to Niagara-on-the-lake in June. Much thanks to Penny and the rest of the knowledgable staff for helping us with our extra curricular activities aside from going to the theaters. We enjoyed our stay and plan to return next summer.

    5
    « This place is great ! »

    We were up here for a wedding nearby and stayed two nights. I had never visited this area before and I loved it. The room was clean , the shower perfect, and the free breakfast yummy. The breakfast lady was wonderful and brought in fresh peaches from her garden. Definitly returning next year !!!

    2
    « Needs serious TLC »

    We don't often stay at best western hotels because the quality varies so much. This one was a big disappointment. Our room was not ready upon arrival so we chose to upgrade to a suite, which was ready. What a mistake. The room was small, very dark and stuffy-- which meant the noisy ac had to be on constantly-- greatly disturbing sleep. The bathroom has not been updated. Most of all, we were dismayed to see a large stain at the entrance as we walked in. The breakfast was reasonable, and the front desk staff very helpful.

    5
    « Enjoyed stay »

    Excellent friendly staff. room was good with good amenities. The only concern was no elevator. We were fortunate in that we only had one small suitcase and were on the second floor . Too far to walk to the main street I Niagara o the Lake

    1
    « Dirty!! »

    My daughter and I spent two nights at the Best Western Colonel Butler Inn for a weekend bonding get-away. Since it was the Peach Festival and it was a last minute decision to visit NOTL, the town was completely booked, leaving the Best Western as our only option. We had never stayed there before, but we were hopeful that it would be sufficient. The building is obviously old, which is fine. I have been in many old and charming hotels. However, old is no excuse for dirty!! It was clear from the looks of the carpet that it had been some time since it had been changed or even steam cleaned. However, the extent of the filth became even more apparent when walking on the carpet. Our bare feet literally stuck to it!!! I tried to avoid walking on the carpet from the bed to the bathroom by hopping from the tiled floor in the entryway to the bed. The next morning while in the shower, I was aghast at the amount of black footprints at the bottom of the bathroom. I may have picked up some filth from the minimal amount of walking on the carpet, but it seems the tiled floor contributed to "black feet" as well! We made it a point to keep our shoes by the bedside and to wear them at all times when moving about the room. We checked the beds for bugs...thankfully, the linens appeared clean! If this is your only option, reschedule for another time when better lodging is available. NOTL is expensive, so if you can't find an affordable clean hotel, you might want to consider a day trip to NOTL and stay further out of the town limits.

    4
    « Best Western Niagara-On-The-Lake »

    Good centrally located hotel. Could use many upgrades in the inside - elevator, new A/C units, bathrooms. Great central location and walkable to many restaurants and attractions. Staff were professional and friendly.

    4
    « very satisfied »

    Hotel staff was very friendly and helpful, gave excellent directions and tips on parking. Staff also gave us coupons for free tastings at the area wineries. The room was clean and bed was extremely comfortable. Breakfast was decent. Only negative was air conditioner had a musty smell.

  • 5
    « Girls trip to Niagara Falls, Ontario »

    This hotel may be older, but it was updated, clean and the staff were extraordinarily friendly. There's a great porch on the front where we shared a glass of wine with other guests after our bike tour of the wineries (highly recommended!). Our king room with a pullout couch was very spacious; even had a fireplace! Breakfast was the usual hotel fare, but the lady who hosted the breakfast room kept it stocked and tidy and she was very sweet. About a 15-minute stroll from the downtown main street and the lake, but the walk through the beautiful neighborhoods was well worth it. I would definitely stay there again.

    4
    « Our stay during the Shaw Festival »

    room was spacious and clean, beds comfortable, wireless not so great. no elevator. breakfast the usual suspects. No parking fee. Walking distance to amenities, theatres,dining. Staff cheerful and helpful

    3
    « It's ok. Watch for extra charge! »

    I booked a stay for a theatre visit for myself and my two daughters. I'm sure when I booked I indicated that there were 3 of us. When we arrived she said there would be an extra charge for the 3rd person. Huh? The hotel itself is ok, nothing fancy. The room had some areas that needed patching/repair. For a one-night stay it was fine. Breakfast was pretty standard, but fine. There is a waffle-maker, which my kids always enjoy. And there is the option to take your food outside or back to your room if you prefer. The staff member at breakfast (should have noted her name) was very pleasant and helpful! Two storey, no elevator. Not an issue for us, but for others it could be.

    5
    « Wine Touring »

    We enjoyed our trip, hotel perfect location, staff very friendly and helpful. Hotel very clean and easily accessible. Will definitely book this hotel again for a future trip with family and friends. Very close for visiting wineries in the area.

    4
    « Nice Hotel In Niagara on the Lake »

    This is a nice, clean hotel. The bed was very comfortable and the shower was great. It is a bit out of town, but a comfortable walk and more reasonably priced. They had a nice balcony on the second floor and a restaurant next door that was very basic but had very good pizza. The lady at the front desk was helpful.

    5
    « Amazing Staff - Great Location - GREAT STAY »

    Both my wife and I were celbrating our 4th Anniversary. They had originally asked on the phone if it was for any special occasion. Upon arrival, the hotel looked very nice and was in a great location to everything. Downtown was only a 10 minute walk. There were winiers within a 10-20 minutes walk, as well they are right beside the bike tour location. Once we checked in they had kindly waved the extra cost that I needed to pay at check-out because my points could not cover the whole suite. That was already a great start to the weekend! We then entered the room to find a bottle of complimentary Wine in a chiller waiting for us with a note that read Happy Anniversary! From there we went back to reception to get advise on wineries and they handed us a whole bunch of vouchers for near by wineries. They staff was just so helpful and kind! There was also a great diner across teh street for a nice big breakfast. Highly recommend staying hear if you plan on visiting niagara on the lake.

    4
    « Nice place in a wonderful area »

    Warm welcome, smiling personnel Very clean and room well organised Very well located Very good breakfast included A walking distance from downtown Wonderful city - expansive restaurants though, hard to find restaurants for kids

    5
    « Colonel Butler Inn, Niagara-on-the-Lake »

    Hotel is conveniently located in NOTL. Great, friendly reception staff. Room was spotlessly clean and had WiFi, however connection to WiFi could be sporatic. Great breakfast included with room rate, with a wide selection of food available. Can eat outside on porch in summer months. Hotel can provide vouchers for wine tastings at several wineries.. Hotel restaurant (bar/grill) serves excellent food. Would highly recommend hotel!

    5
    « Perfect »

    It was great to be back at the Colonel Butler Inn and it was as good as the last visit. Prior to arrival, I received an email asking if I needed and earlier check in time or if I had a preference to what floor I wanted to stay on. The breakfast is is good quality and good variety and the waffles are brilliant. All in all, excellent service. Can't wait for my next visit!

    5
    « First Might of Girls Road Trip with Little Dog »

    We could not have been happier with this lovely little hotel that is so "doggie friendly". When we finally checked in at 10pm, they handed us a lovely navy blue small shopping bag with a large handmade tag saying "Matty", cut in the shape of a doggie treat. Inside were treats, a toy and poop bags for Matty my friend's little dog (who is so cute and does not bark!) That she had rescued 2 weeks before our trip to Magnetawan, Ontario. The room had a lovely doggie bed in front of a full length mirror and Matty loved looking at himself. The airconditioning was great and there were 2 queen sized beds - perfect! And they gave a great AAA Discount. They served a free breakfast with the AAA discount and we could take it and the dog up to the 2nd floor balcony outside the next morning instead of sitting inside (where it got a bit crowded with kids by the time we checked out to be "on the road again and heading north"). They had wonderful waffles with blackberries, strawberries, and raspberries for toppings with whipped cream! Also good fruit, yogurt, and cereal. All good! And such a great start for our road trip. They could not have been nicer there and we're lovely. We will be back (hopefully soon)!!!

  • 3
    « Adequate Accommodation »

    My husband and I booked two nights during our first visit to Niagara-on-the-Lake.The staff at the front desk upon arrival and leaving were very welcoming and friendly.The room was spacious and L-shaped. The couch and armchair looked like they needed a good cleaning and crumbs on the walls needed wiping. The ottoman made of black vinyl was torn and peeling. The queen bed was very comfortable.The complimentary breakfast was fine. The only hot item was a waffle machine. All eggs were hard boiled. We enjoyed eating breakfast out on the front veranda each morning. The location was good for us to explore downtown as well as the winery we had planned to visit 2km away. At a cost of over $300. per night, this is not good value so we would not recommend it.

    5
    « Clean, friendly, helpful hotel & staff »

    We happened upon Niagara-on-the-falls and decided to stay in the area. Upon calling and explaining we had an 11 month old that would need a travel cot/play pen (quite last minute) they bent over backwards to accommodate us & were so friendly & welcoming. The room was clean and cool (thankfully!) and breakfasts were plenty and fresh. We liked it so much we booked another night and requested late check-out too, a great help after being at the Falls all day! We really enjoyed our stay & would recommend to anyone, don't be put off by the distance from the shops, it's a lovely walk back and via Tim Hortons too...bonus.

    4
    « Good for cycling »

    Good location to ride from to the falls or in the opposite direction towards the Welland Canal. A bit of a walk to the main shops on Niagara on the Lake but we did not mind the walk. You have to ask about the cycling amenities at the hotel.

    4
    « Lovely little inn! »

    Stayed just one night - this pleasant little hotel is clean, has 2 small patios to relax on, 2 floors (no elevator), friendly staff, no pool, good parking, sufficient amenities (refrigerator, coffee pot in room, shampoo, etc.), comfy beds and is within walking distance to downtown. There are adjacent restaurants and a Tim Hortons across the street. A decent continental breakfast is included (cereal, hard cooked eggs, waffles, fruit, yogurt, muffins, breads). Would definitely stay again, but would prefer 1st floor.

    5
    « Awesome staff »

    This review is a little bit different in that we never actually were able to visit. We had an unexpected death in the family and were unable to attend. By the time I was able to cancel the reservation, it was past the deadline. However the staff was very understanding and still didn't charge us anything for the late cancellation. I even received and email later with there condolences. We will definitely be booking a stay there as soon as possible.

    4
    « Biking with family »

    THis was our first visit to Niagara on the Lake. I was traveling with my 14 year old daughter and 17 year old daughter. Our purpose was a 3 day biking vacation. The hotel was very accommodating and just what we needed. The rate included a wonderful breakfast perfect for kids including make your own waffles. The rooms were pretty basic, very nice but not luxurious. The staff was super friendly and helped us with anything we needed. The hotel is off the main strip but close enough! The hotel has a balcony on the second floor and first floor with tables and chairs. Very nice. There is no pool.

    5
    « Repeat visit in August 2016 »

    This will be our 3rd stay at this hotel for our visit to the Shaw festival. The hotel is clean, comfortable, serves a good breakfast and is close to the main area of Niagara on the Lake. I have recommended this hotel to friends who also enjoyed their stay. The staff is very friendly and helpful too. 

    5
    « Best value. location & staff ever »

    Stayed in June for a wedding. Travelled with our mother, almost 95 yrs old! When booking, the desk suggested a room right near the entrance since we use a transfer chair & walker. It was perfect. We forgot to bring a raised toilet seat with us so staff made some calls & got one for us. We arranged for dinner to be delivered for our Mom & staff watched & opened the room door. Breakfast was lovely & the attendant was a gem! She kept items filled & was so helpful. We have stayed in more expensive places but have never experienced every single staff member at this level. It does make a difference to your stay. The location was away from crowded areas but so convenient. I would return in a flash. People make a difference!

    5
    « Friendly and efficient »

    I stayed at the Best Western Colonel Butler Inn for two nights. The reception people were friendly and efficient. The room was large and comfortable. The breakfast was excellent--home made muffins right from the oven and a friendly host. Even better--one may get a tray and enjoy breakfast on e the porch or balcony. I walked to centretown (shops and theatres) in 25 minutes along quiet streets with beautiful houses and gardens.

    4
    « Good hotel »

    The hotel is clean and confortable,in good location,staff was helpfull and the fridge in the room was very usefull. Breakfast could have more options ,also some eggs to order would be good. Overall I would come again in the future to this hotel.

  • 4
    « Best Western Colonel Butler Inn »

    great spot in Niagara-on-the-lake. Travelling with my mother, the room had two double beds, lots of space for the two of us. The balcony at the end of the hall was perfect for a nightcap after the show. a bit out of the downtown area, but a quick drive or nice walk to all the activities. Would definitely recommend it.

    5
    « great service »

    service was top notch, room clean, staff friendly and welcoming. Manage even went extra mile and left a bottle of wine, glasses and a note wishing us a happy 25th anniversary, such a special, thoughtful touch to make our day memorable. Thank you Ken and Laura

    4
    « Very comfortable- long walk to town »

    Not fancy but very nice. It's a 20 minute walk into Niagara on the Lake. Nice porch for sitting out on (but right on the road) and very good breakfast. All the staff was extremely nice and helpful. Good alternative to very expensive in town hotels.

    5
    « Clean and Comfortable »

    We stayed for three nights at this Hotel and really enjoyed ourselves. It is a short walk to the main street of this delightful town where there is a superb selection of restaurants and coffee shops. Our room was very comfortable and clean with a useful seating area. The staff were extremely friendly and the breakfast was excellent - best waffles we have eaten.

    5
    « Friendly, welcoming and helpful »

    A really friendly and welcoming hotel. I wasn't expecting the relaxed atmosphere which really added to what was a special trip with friends. The bedroom was very comfortable and we had a sofa area which meant we could sit quietly with our friends. The breakfast was good, especially the waffle maker which was easy to master once shown!, The front desk staff went out of their way to be helpful arranging dinner and wine tour bookings efficiently. Ideal location in a quiet area away from the Main Street. Plenty of places to eat nearby. No lift so if you can't manage stairs ask for a ground floor room.

    3
    « great staff and very clean »

    room very small no comfortable chair to sit in very small bathroom and no elevator. we booked room using points we found the room very small with just 2 dining room chairs not even one arm chair to sit and relax in .The bathroom was really small could hardly turn rond.The room was really clean and the staff were excellent breakfast very good with a nice hostess

    5
    « Stay at Butler Inn may 2016 »

    Very comfortable & efficient little hotel with a European feel. I really enjoyed meeting my fellow occupants & sipping morning coffee on the front porch. Exercise room has full body workout machines, It was well maintained, clean and stocked. Easy scenic 6 block walk down Simco Street to main street attractions. I will stay there again when I return to historic & beautiful Niagara on the Lake

    5
    « Great place to stay when visiting Niagara-on-the-Lake »

    We have stayed at the Butler Inn twice now and have really enjoyed it both times. The complimentary breakfast is always a treat with the delicious homemade muffins. The rooms are comfortable and nicely appointed. The hotel is reasonably priced, located in a quiet area, and is well within walking distance of the main shops and restaurant section. There is also a nice family restaurant right across the street - the "Little Red Rooster", and also right next to the hotel is the "Butler's Bar and Grill" that was unfortunately closed for renovations when we were just there, but we did eat there a few years ago and found the food to be terrific, and so we are already looking forward to eating there again the next time we are in town.

    5
    « Girls getaway and theatre weekend »

    Clean , welcoming hotel within walking distance of many sites in town . Outstanding staff , so friendly and helpful . Delicious well stocked breakfast room . Staff was knowledgeable about local restaurants and attractions and spoke from personal experience when making a recommendation .

    5
    « Cozy hotel with amazing service! »

    Recently stayed here for two nights while visiting the Niagara region, and was not disappointed. This cozy hotel is within walking distance to the Historic area of Niagara on the Lake, and close to the many wineries in the area. The room was clean and well maintained (the only thing I would say is that is needs a refresh soon), and the beds were super comfortable. The hotel has a continental breakfast that is included, and it had good variety. The best thing about this property is the staff, they were welcoming, professional, helpful when you asked questions, and just great people. Would definitely stay here again on my next visit.

  • 5
    « McLaughlin Buick Club of Canada Spring Tour »

    This is a small quiet hotel, well staffed with knowledgeable people. The rooms are clean and well equipped. The breakfast area is very clean and we were lucky to have Lida working in there on our visit, she helped with the creation of waffles and toppings.

    5
    « Incredible customer service »

    I just have to share that the folks at this hotel went the extra mile in helping me deal with a cancellation. They were compassionate and kind despite me being upset due to family tragedy and stress from that. I have lived in this tourist town, and worked in hotels there. My parents lived there for 35 years. I know how hard hospitality industry jobs can be, and I really want to thank the staff for taking such good care of me. I'll be recommending this hotel to friends and family, and will definitely stay there in the future. Thanks especially to Penny and Patricia for their kindness and understanding.

    5
    « Great Hote,l excellent location, Freindly staff. »

    Had a fantastic wine tour guided by Kimberley Cousineau booked by our Hotel Kim was awesome. Keep a map of everywhere we visited so I didn't have too. Looked after any purchases we made and made sure it was kept safe. Kim was very informative about the different locations we visited. I would highly recommend Kim 289-438-8000

    5
    « We hope to stay there again! »

    We had a wonderful time at this Best Western and felt very relaxed. The friendly staff gave us a map and good recommendations for the wineries. Gave great advice for the parking and buses at Niagara Falls area. We were happy with the comfortable beds and clean room. Breakfast was a nice surprise for the variety and delicious foods. Friendly lady there took good care of us! Also enjoyed our meals in restaurant attached to the hotel. We have recommended this hotel to other friends from Florida who plan to visit Niagara Falls! The location is perfect for walking, visiting wineries, seeing the historic sites and enjoying Niagara Falls!

    4
    « Quiet weekend in NOTL, amazing staff »

    We booked the Colonel Butler Inn on the recommendation of friends who live in town. It ended up being a great choice. The staff were all very friendly and helpful. Our room was ready for early check in as requested, which was very nice! The welcome cookies were also a nice touch. The room was very clean and a good size with comfortable beds. The shower had great water pressure but the hot water was somewhat lacking at 10am. The hotel was very quiet, which made for a great sleep. We slept in so didn't try the breakfast at the hotel but went across the street to the Little Red Rooster for a great breakfast. The hotel is located fairly close to the shops/restaurants along Queen and King st., about 15 minute walk or so. The lady at the front desk was also nice enough to enroll me in the Best Western rewards program while we checked out. We will definitely be back again for our next visit.

    5
    « A Great evening »

    My wife and I had an opportunity to get away for an evening on April 9th. We stayed at this great hotel for one night. The staff was great and very pleasant to deal with. The front desk associate, made several recommendations on local attractions and offered to make dinner reservations upon our arrival. The offer of taking our luggage was declined as we only had a small bag, and did not require any assistance. We would definitely stay here again.

    5
    « Very friendly helpful staff »

    Very clean room, comfortable bed. We had the suite with the fireplace... bonus. Good sufficient breakfast. Quiet local in the off season. Far away from the hum of the major highway. Close to the 'strip' of shops and restaurants. A nice drive along the many vineyards.

    2
    « I did not sleep at all »

    Terribly small beds and you can hear everything that is happening with in the other rooms. I did not sleep at all because every time someone used the toilet I could hear it... This is not an option in Niagara on the Lake.

    5
    « Girls weekend - Wine tours »

    Out of all of our girls weekend trips this was the nicest hotel as of yet. We were greeted by the friendliest guest service employee ever! We had adjoining rooms that were very spacious and clean. The breakfast was great. The woman in the kitchen (I'm sorry but I didn't catch her name) went above and beyond giving us carafes of coffee and tray to take our food back up to the room. I wouldn't stay anywhere else!! Thank you to the staff for making our weekend that much more enjoyable!

    5
    « Can't Go Wrong »

    We stayed at the Best Western Colonel Butler Inn for two nights (March 18 and 19, 2016) while visiting Niagara-on-the-Lake for the ?Taste of Niagara? progressive dinner. We have stayed here several times before and are very happy repeat customers (our preferred lodging in NOTL is the Weatherpine Inn, but on the occasions when it has been booked, like this time, we have stayed at the Col. Butler). The staff here are all very helpful and accommodating. Check-in and out is quick. The price is very reasonable and includes free parking, wifi and breakfast. Breakfast is continental style (muffins that are baked on-site; bagels, cereal, toast, fresh make-your-own waffles, yogourt, orange juice, apple juice, fresh oranges and bananas, hard boiled eggs, coffee). Newspapers are available in the breakfast room and the small lobby. Tip: get to the breakfast room early (opens at 7:00) because it is not overly big and it might be difficult to get a table around peak time that starts about 8:15. The rooms are very clean, bright and well-maintained. Flat screen TV with very good selection of channels (COGECO I believe). There is an iron and ironing board. Our room was equipped with two twin beds that were extremely comfortable each with its own warm comforter. Another tip: some of the pillows are quite thick, you might have to ask for a slimmer one. The temperature control was good but we place a premium on operating windows as we prefer sleeping in cool, fresh air. Our room had an easy, crank operated bottom-opening casement window. There is very good water pressure in the shower and plenty of hot water ? no issues there. Bar soap is provided, there is also a dispenser in the shower for shampoo, conditioner and shower gel. The towels were very good, there was a ventilating fan with just adequate air moving capacity, but there was also a timer-operated heat lamp in the ceiling which is a nice touch. As we like to walk the location is excellent for us. The downtown shops are about 10 minutes on foot, however most of the people in our large group chose to drive. If you plan to visit the many wineries, you'll need to drive especially if purchases are on your mind.

  • 4
    « Wine tour weekend »

    We had a wonderful stay at the Colonel Butler Best Western. our room was very clean and welcoming . the breakfast was very nice the staff was very welcoming and helpful of where to go in the area. the location was very convenient. Within walking distance to old town but not right in it. Took a tour of wineries and were picked up right at hotel.

    5
    « Another Wonderful Stay »

    My husband and I enjoyed another lovely stay at this hotel. The staff is friendly, helpful and efficient. The hotel is welcoming and clean. The manager is always visible in the hotel helping where needed to ensure that all operations within the facility run smoothly. Any requests or questions are accommodated and answered to the best of the staff's ability. As a guest at this hotel you never feel that you are imposing; rather you truly feel like a valued customer. We are looking forward to our next visit to this establishment.

    5
    « Friendly! »

    Myself and my husband have just returned from a six day trip to Niagra on the Lake. Choosing to stay at the Colonel Butler Inn was an excellent decision. As the Expedia price was so reasonable, I did wonder what the hotel would be like! I needn't have worried. The Colonel Butler Inn is comfortable and clean. The beds and pillows are very conducive to a good nights sleep!! The breakfast is a simple affair - but they do have a waffle maker!! The best thing about the Inn are its staff. We dealt with Patricia mainly and she was delightful - she went above and beyond the call of duty on a couple of occasions and we can't thank her enough for her kindness and professionalism! Everyone we met at the Inn were lovely - it's a warm and friendly place! The 10/12 minute walk into town is extremely enjoyable, with safe pavements and adequate street lighting if you are coming home after dark. NOTL has some lovely antique shops and you won't be disappointed if this is your bag - Lakeshore antiques is very interesting. All in all we had a lovely visit and would happily return to this gorgeous little town and stay at the Colonel Butler Inn again!!

    5
    « March Break Escape »

    Booked a two night stay here to get a Niagara Wineries tour. Hotel is very comfortable, quiet, has a Tim Horton's across the street (perfect), and an attached restaurant which we did not happen to use. (Butler's Grille) We had a nice room with soaker tub, and gas fireplace (although we had not requested either). Breakfast room included. Free parking at the front door. This is our second stay here in a few years and will use it again if in the area.

    5
    « Wonderful night's sleep!!! »

    Beds are comfortable beyond belief! Col. Butler Inn is small, neat, very clean and handy to most things in Niagara on the Lake. The self-serve breakfast bar was well presented, food fresh and plentiful. We had amazing hosts who were courteous and kind. It was a pleasure to stay there. For those wanting to do some exercising, the workout room is available and well-outfitted.

    4
    « Colonel Butler Inn »

    Decent hotel with really good customer service. Quiet, good location...it was the typical, reliable Best Western experience. It would be nice if the breakfast was a hot breakfast, similar to what other BWs offer, but overall the experience was really good.

    5
    « Pet friendly place! »

    We were delighted to stay @ this hotel, with our dog. She was treated like she was a valued guest as well. The staff supplied a dog bed, dog dishes and even presented her with a gift bag upon checkin, that included a dog toy and biscuits. So thoughtful.

    5
    « Superb service »

    We arrived for the evening and upon check in were given s cookie snack. As we entered our Junior King Suite the lights were on and soft music playing. The room is well appointed, coffee maker, refrigerator and gas fireplace to make it cozy. The breakfast room is large and offers a great selection of breakfast items including hot items. Service is efficient and friendly.

    4
    « Great Stay! »

    This Inn is situated central to all the amenities that Niagara on Lake has to Offer. The Inn presents a variety of rooms and the room that we chose had a fire place and a jetted bath tub. All the comforts of home and long couch to sit by the fire. My stay was relaxing and rejuvenating. I can't wait to return in the summer!

    5
    « Nice hotel, great location close to the water and downtown area of NOTL »

    Nice little hotel, good breakfast and friendly staff. They gave out cookies when we checked in. This hotel was about a 20 min walk to downtown or less than 5 min drive to the shops. Would stay here again in the future.

  • 4
    « Great hotel for excellent price with friendly first class service »

    This is a lovely hotel, clean, inviting, and the staff is so friendly and helpful. The free breakfast is decent, and the classical music playing on the TV in the room when we arrived was a really nice touch. And: free cookies from the concierge when we arrived!

    5
    « Nice place to stay ,service really »

    I booked a night at the Niagara on the Lake best western on the recommendation of a colleague and because it was close to where I was to conduct my business. The overall experience was excellent - I extended my stay an additional night rather move closer to my next day's meetings as I had originally planned. Best services ever from LIDA our breakfast lady and the night auditor. Thanks LIDA .

    3
    « Not Quite what I was expecting »

    I checked in December 27, 2015, stayed for one night. I went to this hotel with very high expectations because I read all the reviews on trip advisor. I booked a king bed on the phone, and upon check in they were sold out, so we got two double beds for me and my husband, plus our baby. we stayed on 1st floor in one of the corners. They didn't have cribs. I spend the whole night scared that my baby would fall from one of the double beds. Also the room didn't have a carpet, it's just hard wood floor, and I like to be barefoot. The most annoying thing is that you can't close the curtains so they let the light from the parking lot coming inside the room and also we could hear the guests parking their cars right outside our window. So the room was not as dark as we would like. The AC was loud but working. The fridge was noisy too. The washroom is average, one of the towels left lint all over my husband's skin after the shower, and the shower head had too much pressure and you can't adjust it. The breakfast was good. The front desk staff was average nice. Unfortunately I also received 4 receipts of my billing during that night, for my e-mail, for no reason, that was also annoying.

    4
    « good for wine tours »

    good, clean...close to wineries and we got a taxi to take us around. Old winery was the restaurant down the street...very good. Pet friendly EXCEPT you cant leave the property without your dog. I would stay there again

    5
    « A Quaint Beautiful Region »

    A quiet getaway proved fruitful. Lovely town, wonderful hotel that fits gorgeously into the area. Fantastic service and a really nice room that was very comfortable and clean with my favourite perk which is a great bed! Amenities at the hotel and within walking distance.

    5
    « A Lovely, Quiet Hotel, Conveniently Located »

    We thoroughly enjoyed our stay in Niagara-on-the-Lake and the warm hospitality, comfortable room and delicious, complimentary breakfast offered by this small hotel certainly added to our enjoyment. The staff were helpful and friendly. The beds were comfortable and the decor was attractive. There was good access to downtown Niagara-on-the-Lake and the two theatres we attended during the Shaw Festival. We will definitely stay here again.

    5
    « Great hospitality in NOTL »

    We chose the BW Colonel Butler Inn as a post-Christmas get-away and it was perfect for us. The hotel was in a lovely and quiet neighbourhood, the staff was very friendly and knowledgeable, the room was clean, fresh-smelling and comfortable, the mattresses and pillows were great. There was nice attention to detail. We enjoyed the yummy breakfast. We'll be back!

    4
    « Great stay in pretty Niagara-on-the-Lake »

    We stayed here for 9 nights during a family visit to the area. The room was great, the beds super comfortable. The hotel was quiet and in a great central location of the town. We will definitely stay again on our next trip to NOTL.

    5
    « Pet Friendly Rooms Very Limited »

    We found this hotel to be excellent accommodation: location, value, very clean and pet friendly. Except there is only 1 room (Rm 102) with double beds, that they allow for pets. Room location is near an exit, very convenient for taking your dog out. When you book, you must book this room and they will provide you with a separate confirmation number. Room has dog dishes and a pet bed. Front desk provided treats and a dog toy. BUT you cannot leave your dog unattended, and if you must, then you need to arrange with the hotel for a pet sitter. Hotel Pet fee is $20 + tax.

    4
    « Need to improve check in process »

    We checked in late around 11:30PM, and the person on the front desk we not very proficient in English, but it was OK. The room was clean and the bed was very comfortable. The breakfast was very good considering it was a hep yourself to waffles, yogurt, fresh fruit , pastries and several other tasties. I have stayed at this location previously and wold ot hesitate to recommend it to my friends.

  • 5
    « great value »

    second time we have stayed at this hotel, close to our family function and minutes from NOTL centre. It was super clean and good value. Bed was awesome, super soft! Breakfast even offered some gluten free options of bread and cereal.

    3
    « Good location »

    Stayed one night for a wedding. Was able to get early check in staff was very friendly. heating/fan unit was very loud in our room. Shower curtain smelled like urine, and drain was blocked. Across from Tims and subway which was nice

    4
    « Pleasant Comfortable Hotel »

    The Colonel Butler Inn is not as expensive as many NOTL hotels and B and B's and is in a very convenient location. The beds are comfortable and the small bathroom is efficient. Staff were very friendly and welcoming. Our major criticism is of the LG heating/cooling unit in the wall. Even on low it was quite noisy and the heat selector operated in 2 degree intervals. At 72 it blew cold air and at 74 it became a bit too warm. Our solution was to start at 74 and reduce it to 72 later that night. It is a pleasant hotel to which we would return, especially in the off-season or when they are having a promotion

    4
    « Adorable hotel with great location »

    2nd visit to the Colonel Butler in NOTL and loved staying here. Very convenient to some of our favorite wineries and Queen Street. Staff is fantastic and helpful with suggestions of eateries in town. Breakfast is just enough for us since we prefer a later lunch and dinner. Bed is very comfortable and overall the room is spacious but cozy at the same time.

    5
    « extremely satisfied »

    stayed one night for a wedding being held at a nearby hotel (pillar and post also niagara on the lake) its a bigger hotel but when we compared our room and value that we got for the dollar with family who stayed at the pillar post we got the best deal. pillar and post rooms are smaller and twice the price. patricia at the front desk was great and very accomodating. save your coin and spend it on the wine.

    5
    « Great stay & outstandingly helpful staff. »

    Stayed here recently as we planned to visit the falls & also spend some time in Toronto. The hotel is about 1hr 30 mins from Toronto & about 20 mins from the Falls. Before arriving we asked about the complimentary breakfast being suitable for coeliacs (gluten free) & they advised us that there was a bakery close by (about 30 seconds away as it happens) & we could buy GF products there. Upon arrival, they had made a special effort to source GF breakfast cereals, muffins & bread & also bought almond milk (girlfriend is also allergic to diary) & really gone out of their way to accommodate my girlfriend's dietary requirements. Outstanding. Check in was quick & smooth, we were pleasantly greeted by reception (Marie?) who talked us through the hwole process, gave us a map of NOTL & pointed us in the right direction of where to to go for shops, restaurnats etc. Our room was big, clean & spacious with 2 x queen size beds, it was warm, the shower was hot & powerful & there was plently of storage. There was a hairdryer, iron & ironing board & tea/coffee making facilities & a TV. All the staff in the hotel that we encountered were very pleasant & helpful, I wouldn't hesitate to stay here again if & when we visit. The hotel itself is about a 15-20 minute walk into town & the NOTL golf course, the nearest bar is less than 5 minutes walk (The Sandtrap) & serves a great selection of beers & food (see seperate review).

    5
    « Nice hotel with super staff »

    We have stayed in Niagara on the lake many times in the past but always in bed and breakfast which were always super. We are Best Western members and received a good offer to stay here so we did. We arrived quite early so the room was not ready however, we were booked in by the receptionist and our luggage taken for safe storage while we went down town. When we came back we obtained our key cards and our luggage had been taken to the room. The room was above the reception overlooking the car park, had twin double beds and was quite large for what we were expecting and for what we paid. Nice flat screen TV, air conditioning, coffee machine with plenty of supplies, nice touch of some home baked cookies. Very impressed again. There are communal balconies at the end of the floors which would be lovely to sit in on a summer night with Niagara wine, pity it was late Autumn. Breakfast was continental with some nice added items like make your own waffles which were lovely with the fruit and maple syrup. The breakfast room was a little small but there was no problems with somewhere to sit with the well stocked breakfast bar looked after by a nice lady. Overall a very good value, comfortable hotel with good friendly staff. We would not hesitate to stay there again, Thank you General Best Western.

    5
    « wedding anniversary getaway »

    We were very impressed with this hotel. The location, the friendly staff, the cleanliness and the value can't be beat. We highly recommend the Queen suite with fireplace for an enjoyable couples getaway.

    5
    « Best Western - Excellent stay, great value »

    We just stayed the Colonel Butler Inn. The room was spotless and up to date. The bedding was comfortable, the breakfast was great and the hotel has any amenity you need (computer with printer, filtered water, maps, big parking lot). Penny was working both evenings and she is kind and helpful and will help you with any request, including places to eat and things to do. It was dark when we arrived so we chose to drive into the little town but on a nice day you could easily walk.

    5
    « The Best Best Western »

    My husband and I were really impressed with our stay. I was a little disappointed we couldn't get moved to a room with a queen or king bed (because I'm 8 months pregnant), but the room was still beautiful and clean. The breakfast was delicious and fresh every morning. I loved the location of the hotel, with sidewalks for walking to restaurants and shops on Queen St. The staff was great as well. I loved the common balconies on both floors. The fitness room could use some updated equipment and I was surprised that there was no elevator to the second floor.

  • 5
    « 30th Anniversary Get Away »

    Thank you for making our 30th Anniversary a very memorable one. Stayed Nov 12 - 15. Our suite was beautiful. Very spacious room, fireplace, King bed, 4 big windows to let light in during the day. Even with the hotel being fully booked Friday and Saturday it was still very quiet. The ladies at the front desk are just great and very helpful. Thank you, we will be back next year!

    5
    « Great quality & value - no negatives! »

    I arrived an hour early, but my room was ready. Patricia at reception was professional, friendly and helpful. My 2nd floor room furnishings looked brand new and the room/bathroom were faultlessly clean. The bed/bedding was wonderful. As it wasn't the greatest weather, I decided on take out from the pub next door for dinner instead of venturing further. The quality of the food was very good, and reasonably priced. As for the walking distance to the centre of town, it should only be an issue for people with mobility issues - in which case, it is a few minutes drive. Oh, and breakfast - more than adequate, lots of choices - even hard boiled eggs and fresh waffles for bigger eaters. Highly recommend.

    4
    « Straightforward and comfortable »

    Friendly and helpful staff. Comfy beds. And the first place I've stayed at that has also acknowledged our dog with a gift of a toy and treats as well as a doggie bowl and bed. The workout equipment is dated, but the treadmill rocks and there's a water cooler and mats. A fair price for off-season.

    5
    « top notch hotel »

    The Best Western Colonel Butler Inn, Niagara on the Lake was far one of the best ones that we have stayed at. The friendly staff and comfortable surroundings may it a extreme wonderful experience. Thank you to the staff for a great stay.

    3
    « Nice enough! »

    We stayed in a pet friendly room. Nice gift for the dog and dog bed and bowls supplied. Cost is $20.00 per night for the dog! Nothing spectacular about the room. Nice enough and clean! No option other than two double beds so needless to say my husband and I slept in separate beds for our two night stay. Not ideal for a couple who is used to a minimum of a queen size bed. Breakfast was included again okay but not over the top. Standard fare, bagels you toast yourself and serve yourself everything else. Make your own waffles which I don't eat but hubby does. Coffee was good! Had this the first morning and second morning we went to the Ared Rooster restaurant directly across the road. Between the two of us we had a three cheese omelette, potatoes and toast, fried eggs, toast and potatoes and coffee. All for $16.61 and generous helpings too! There was a Tim Horton's across the road too! If I were the hotel I would skip the breakfast and lower the room prices. All in all it cost us $384.00 for two nights which I don't think was reall good value for the location and time of year. Free wifi but it was intermittent in room 102. Room had a fridge, coffee maker and iron and board.

    5
    « Very nice place to stay! »

    I had a problem with the booking and the ladies at the front desk sorted it out for me. Just a really nice place!! Highly recommend. Very clean-lights were turned on for us when we arrived back in the evening (nice comfy touch). They offered to keep our luggage since we arrived quite early because of booking confusion. Breakfast was nice -would definitely stay again and the fresh baked cookies were delicious!

    5
    « So want to return »

    My daughter and I stayed one night at this very pleasurable hotel..... pictures are ok.....but in person is so much better.... Stairs only but ask for help with luggage and they are only too happy to help. Staff are terrific...... Patricia answered all of our questions and then some.... While walking the streets in the village, we stumbled across the Ole Angel Inn. An Irish pub with the most excellent menu..... We ordered lamb shank and trimmings....... Awesome.. I forgot to take my umbrella when we left..... so we popped in the next day and found that our server had saved it for me..... We only wish we had more time...... But this excellendt stay only makes us want to return..... And we will.

    4
    « Good deal, nice staff »

    Stayed here for two nights for a girls weekend. The room was clean, the staff was very helpful and friendly, the breakfast was tasty and included into the price of the room. I would definitely stay here again next time.

    4
    « Excellent Value and location »

    Good location - 10 minute walk into town along residential streets. Excellent value - booked on Hotwire and got great deal. Rooms and bathrooms very clean with all amenities needed. Breakfast included in price - good selection of pastries, muffins, cereals, yogurts, fruit and waffles. Lady serving was very friendly and kept everything well stocked and clean. Check in/out very efficient - receptionist very helpful with directions/a map. Only negative was hotel was REALLY hot in both the rooms and communal areas. Please turn the heating down.

    4
    « Good value »

    We originally booked our stay at a B&B through Niagara on the Lake Chamber of Commerce. Low and behold, we did not have a reservation there but the Chamber booked us in at the last remaining hotel room at NOTL. It was better than I had anticipated. Our room (101) had a little sitting area with a working fireplace. Room was clean and well cared for. The hotel is old and in need of some updates but overall we were pleased with the service. The included breakfast was very good-weather was great so we ate out on the little porch. The server in the breakfast area was very pleasant, even working on Canada's Thanksgiving Day. The front desk staff were very helpful getting us reservations at the Shaw theater to see 2 productions there. The Inn was too far away from the downtown area for us to walk to but there is a motor scooter rental almost next door and they gave us tips of where to park closer to town for free.

  • 5
    « Colonel Butler Inf »

    Very pleasant and helpful staff. Good location. Very clean and comfortable room. One drawback - no elevator. However it was only one flight of stairs to our room. So not really a hassle but may be so for older folk.

    5
    « Great place to stay »

    Very clean hotel, beds very comfortable. Check in staff excellent service. Also breakfast staff gave excellent service. Fruits very fresh. Bathrooms very clean. Mini Refrigerator in our room came in very handy.

    5
    « A small hotel with warm and friendly staff! »

    We traveled with another couple and spent 3 nights at the Best Western Colonel Inn. It was an excellent location, within walking distance of restaurants, the historical downtown and various parks. Hotel Staff were always friendly and helpful. Rooms were clean and spacious. The cost was better than staying at decent hotels located in the historical downtown. The 10 minute walk to the downtown area takes you along beautiful treed streets, historical buildings and beautiful homes. We plan to return to the area again and will definitely stay at this hotel.

    4
    « A quaint hotel in an absoulety beautiful town! »

    After staying several days on the Canadian side of Niagara falls we decided to stay overnight in Niagara-on-the Lake before moving on to Toronto. We picked a Best Western because we are rewards members. This particular hotel is older but very clean and quaint, a nice change from big, contemporary hotels. The staff was welcoming and we were greeted with fresh baked cookies tied with a ribbon. We loved the area and took advantage of the coupons for complimentary wine tasting given to us by the front desk staff. The breakfast was a nice touch and the dining room hostess was very sweet. We hope to visit the area again and will certainly book a room at the Colonel Butler Inn!

    5
    « Staff were just wonderful! »

    We stayed at this hotel for 4 nights and found the staff superb. Penny treated us fantastic. As well the lady in the breakfast room was so sweet and kind and hardworking! All the staff were so helpful offering us help even before we asked for it (opening doors, helping with luggage etc..) We felt so welcome and that we weren't ever bothering anyone when we had a request or a question. The hotel is in a perfect location to walk to downtown. Our room was very comfortable, and clean. The only item that I found weird were the size of the pillows, they weren't full pillows, even though there were three on bed, they weren't comfortable. Kind of square and too puffy. As well we never heard any hallway noise or noise from any other room, or door banging as is common in other hotels. Although our room window looked out on the parking lot of the restaurant/bar beside the hotel and one night a bunch of motorbikes from the bar were revving their bikes for a bit before they finally left. It was only a Tuesday night when this happened so we were worried for the rest of the nights we had planned to be there for that we'd have to deal with this parking lot noise, but on Wed/Thurs and Friday we did not hear any noise. Actually on one night we were the ones making our own share of noise out on the patio and no one came to tell us to quiet down. It was a nice change from other hotels where you can't enjoy yourself a little. We were able to enjoy ourselves at this hotel. We loved the patio areas the hotel had. The hotel had beautiful patio areas on each floor where we loved to take our breakfasts in the morning and finish off in the evening with a glass of wine on the balcony patio area. It was always clean. We would surely stay there again if the opportunity presented itself and would not hesitate to recommend this location anyone we knew who would travel in the area. Kudos to all the staff at this hotel....everyone is doing a fantastic job.

 

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·Da: zona di Toronto. Prendi la Queen Elizabeth Way (QEW) Niagara fino all'uscita 38B (Glendale/autostrada 55). Svolta a destra in Glentale Avenue. Svolta a sinistra in York Road. Svolta a destra in Airport Road. Svolta nuovamente a destra sull'autostrada 55/Niagara Stone Road. Svolta a sinistra su Mary Street fino a raggiungere il BEST WESTERN Colonel Butler Inn. ·Da: zona di Windsor o del Michigan. Prendi l'autostrada 401 direzione est fino all'autostrada 403 direzione est per Hamilton, Quindi prosegui lungo la Queen Elizabeth Way (QEW) Niagara fino all'uscita 38B (Glendale/autostrada 55). Svolta a destra in Glentale Avenue. Svolta a sinistra in York Road. Svolta a destra in Airport Road. ...

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