BEST WESTERN Deincourt Hotel,  Newark on Trent

3.5/5  - basé sur 305 notations.
London Road, NG24 1TF, Newark On Trent, Great Britain - visualizzare mappa
+44 1636 6021 00 +44 1636 6021 13

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i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Aria condizionata
    Aria condizionata
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ristorante
    Ristorante
  • Connessione internet nelle aree comuni
    Connessione internet nelle aree comuni
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Il BEST WESTERN Deincourt Hotel, nell'animato e delizioso borgo di Newark-on-Trent, Nottinghamshire, offre pace, tranquillità e un eccellente servizio di ristorazione. Le nostre 31 camere sono state tutte rinnovate e sono dotate dei più moderni comfort per rendere piacevole la tua vacanza in famiglia o il tuo soggiorno di lavoro. Il servizio cordiale, i meravigliosi dintorni e il facile accesso alle strade A46, A1, A17 e alla vicina stazione ferroviaria rendono il soggiorno da noi ancora più conveniente. Il nostro hotel ospita inoltre matrimoni, funzioni private e riunioni aziendali. Newark Air Museum (cinque chilometri circa), Newark Showground (cinque chilometri circa) e National Ice Centre (30 km circa) offrono ottime opportunità per rilassarsi e scoprire le attrazioni della zona durante il tuo soggiorno, indipendentemente dai giorni di permanenza.

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BEST WESTERN Deincourt Hotel,Newark on Trent
  • 3
    « British Dragonfly Society Meeting »

    After reading the views before visiting I had my concerns, but beside the room being a bit on the small size, see photo's, I found the staff welcoming, the room clean & tidy & breakfast enjoyable. Friday night after booking in etc we visited bar & had some dinner, which we found was to our liking & we're offered a table in the bar or in the restaurant area. The Friday night was quiet with only a few people for breakfast the next day, were you ordered your cooked breakfast. The Saturday night was busy with two groups in, some people wedding party & a fancy dress dance party, found this out talking to the other guest at breakfast on the Sunday morning, were breakfast this time was a help yourself from the heated tray's but the eggs were cooked to order, with the staff working hard to keep the trays etc topped up with food. When looking at the website photo of the hotel you can see it's in 3 parts, the left hand side is reception, bar, restaurant, breakfast room & accommodation. The centre shows you were parties/wedding reception our held, to left is the annex where there is more accommodation, there is no lifts in the annex, so if you have trouble climbing stairs ring first. The rooms in the annex have 2 keycards, one which you need to put into a slot just inside the door to turn the electric on for the room, also all the smokers stand outside between the annex & main hotel reception door so hold your breath. The car park is to the left of the buildings, were if you're not parked beside the hotel you our given a parking permit for the pay&display car round to the left & behind a building under-development. If the hotel has a function on, like when we stayed the park can be very busy & tight on space. Would look at staying here again & it is a quick short walk into Newark town it's self.

    5
    « Best Western A* »

    Brilliant value for money, very clean, excellent staff and nice rooms. Overall a excellent choice for business or pleasure! My trip was solo to meet up with work colleagues, hotel is in an excellent location and cannot complain! Wouldn't hesitate to stay again. A*

    3
    « Convenient for town centre »

    Had a room in the annexe. Bit stuffy - difficult to ventilate as on ground floor. Room on the small side. Double bed small. Pillows were little more than cases. Furniture could do with refreshing. Bathroom OK. Tea & Coffee facilities fine. Didn't use the restaurant, but had breakfast on the 2No. days we were there which was fine. Hotel staff were friendly and helpful, Particularly Melissa on reception. If it wasn't for the staff, I would probably have marked the hotel lower.

    3
    « Let down by traffic noise »

    Well located hotel close to the centre of Newark. Rooms in the annexe are spacious warm and comfortable with hair driers in the room and tea and coffee making facilities. The hotel, has a 24 hour bar, though not sampled on this instance. A good breakfast was provided, but, if not included in the room rate costs £8 unless ordered at check in, in which case it's only £4 (which is good value) I would stay here again but would request one of the back rooms as the local traffic, which obviously is outside the hotels control, is noisy until well after midnight and starts again between 4:30 and 05:00 in the morning which is a pain of you are a light sleeper. Would have rated 4 if the room had been quieter

    2
    « Overpriced »

    We needed a hotel room at short notice as an overnight stay. Although we were grateful they had a room the £90 they charged was very overpriced for the room we were given. The mattress was very hard, we had a kettle but no mugs or tea and coffee and the decor was awful! The only 2 good things about our short stay were the lovely staff and a pretty good breakfast. Would not stay again.

    2
    « Not great »

    Stayed one night - handy if you want a bed within walking distance of Newark town centre, but little else going for it. Room was small, badly furnished and decorated - like staying in the spare room of an elderly relative. Bed was small and uncomfortable. Breakfast and staff were both pretty good, but would avoid for anything other than a brief stop in a convenient spot.

    5
    « Had a party here »

    The staff were wonderful. They couldn't have been more helpful. Great venue for family get together made all the better by ease of arranging and help during the evening. Buffet was well presented and good value for money

    1
    « I'm not going back again »

    Room stank of mould/damp, skid marks on the toilet, so cold despite having 2 t-shirts and a thick jumper on, & shower didn't drain properly. Reception was polite & breakfast ok but will definitely stay somewhere else next time.

    1
    « Terrible hotel »

    Let me start by saying the staff are very pleasant and professional. Our room was on the entry hall near the bar and restaurant and was incredibly noisy until at least 3am. The toiletries provided by the hotel had already been used! The whole building smelt of cooking. The bed was ridiculously uncomfortable. Breakfast was terrible.

    4
    « Not boutique but immaculate »

    I stayed here for one night whilst travelling with work. To be honest, it wasn't really my cup of tea at all...I prefer something a little more boutique,but saying that, I would recommend this place as it was immaculate. I arrived very late, but the friendly staff insisted that there would be food available for me, which wasn't AA rosette standard if I'm being harsh, but was tasty and very good value for money indeed. I sat in the restaurant, and the waiter, I believe he was called Gareth was exceptionally enthusiastic and helpful. I watched him laying the tables for breakfast, wearing WHITE GLOVES!!!! Yes, its true. The cutlery was spotless and super shiny and the fabric napkins smelt of fabric conditioner. The floor was spotless and the skirting boards looked immaculate too. My bedroom was small, and again, perhaps not really on trend, but was faultless. The bed was comfortable and the linen and towels were super clean. The only downside was that my room was rather warm, so I opened the window to be awoken by the noise of the extractor fan from the kitchen below early the next morning. On departure, I asked for a receipt to be emailed to me, which happened, very promptly. Overall, I would say that this hotel would suit an older traveler...but I certainly wouldn't complain if I needed to stay there again as I was very well looked after indeed!

  • 1
    « NEVER AGAIN!!! »

    Spent two nights here and what a sham!!! Most staff have about as much customer service skills as a Circus preforming animal!. Staff can't wait to talk about the clientele as they leave the room when not realising there is other members of that family remaining in the bar. Rooms are poorly kept clean zero communication between staff regarding booking! Avoid at all cost look else where for temporary accommodation. Safe to say not even worth one star never been so appalled in a hotel in all my life

    3
    « Friendly staff - average accomodation »

    This hotel is quite central in Newark and walking distance to the centre of town and the castle. We had an upper room, which was average to small and quality of the bed linen was poor. We waited a very long time for a very ordinary meal at night. Breakfast the next day was better. Staff were very helpful and friendly

    5
    « Everthing you want from a hotel »

    Stayed two nights ,Good location 5 minutes walk into Newark, plenty of easy parking, good clean room well maintained , plenty hot water , all facility's working, plenty tea coffee biscuits, quiet, breakfast great all you need, staff helpful, good modern bar and restaurant. great price, could not be better, have no hesitation in staying again.

    3
    « Hotel handy for Town Centre »

    Pleasant Hotel walking distance from town centre, rooms reasonable, clean and tidy, we had a shower only ensuite but very good strong shower, all the normal facilities and very impressed with the Wi Fi which was available in all rooms. We had a very pleasant evening meal in the Restaurant and all staff were all very friendly and helpful also very good breakfast. Over all we had a satisfactory stay.

    5
    « Great find »

    This hotel was lovely, the reception staff went out of their way to be friendly and extremely helpful, the bedroom was really pleasant and clean , it was particularly nice that the room was individual, so many hotel rooms look the same, the shower was good and the bathroom clean, breakfast choice and service was also good, very nice all round hotel

    4
    « Nice stay »

    Went for 1 night to visit a friend, we had two rooms. One was a double and the other was a single, the single was very small which wasn't ideal but an overall good stay. We ate before we went out and the food was very nice, hot and was a decent price.

    3
    « Great staff - time for modernisation of rooms »

    The location is wonderful for Newark town centre. The housekeeping was a very high standard and all the staff were great. However, the rooms really do need bringing up to date and making more comfortable, and the rooms with doors onto the driveway are probably not as secure as they might be. They appear to be internal doors hidden under the fire escape. I probably wouldn't stay here again based on the standard of the rooms.

    5
    « Fabulous Room. Fabulous Staff »

    Myself and Two friends booked a family room here at completely the last minute. Our actual destination was Lincoln, but that was totally booked out. We really didn't know what to expect ( wasn't expecting much to be honest) but, wow, we were blown away. The Hotel is lovely (really lovely) and the receptionist ( Maggie) was wonderful. We needed to get to Lincoln by a certain time and Maggie went above and beyond to help us .. giving us a map .. telling us the times of the train.. giving us the numbers for Local cabs( the most reasonably priced ones) and even organised a cab to take us to the station. We didn't have to wait too long to get into our room and when we did, it far exceeded our expectations. It was a very roomy family Suite, very tastefully decorated and had all the little touches.. Kettle with Tea, Coffee and sugar etc. Shower gels and Shampoo. Towels laid out on the beds.. that you could possibly need. The shower was second to none! The beds were very comfortable. The breakfast we had the next morning was superb .. Everything you could possibly want was on offer. Every single one of the staff were polite, friendly and very helpful... But obviously a special shout out to Maggie! I would thoroughly recommend this Hotel to anyone. Well done Deincourt Hotel... Well done. x

    4
    « Good food, good wine, lovely staff but bad bed. »

    The car park is too small but you can park in the pay car park without a fee. The staff are very pleasant and go the extra mile to help you. The food was well cooked and presented and the serving staff were nice. BUT the bed was like concrete and the pillows were dead. The towels were also a bit old and the bathroom was not very fresh. It is well situated for Newark - a few minutes walk, plus Lincoln and Nottingham are not far away.

    4
    « Vast Improvement »

    I have stayed at this hotel over a number of years while visiting friends in Newark on Trent. Over the years standards have slipped and last year I said it would be the last time I stayed there. But it's to close and convenient to where my friends live, so I gave it another chance this year. I'm glad I did. I must say a big thank you to the management and all the staff for making my stay enjoyable.

  • 2
    « The Most Uncomfortable Bed in Any Hotel »

    I stayed here for one night and was very disappointed on a few points. I requested ground floor "if possible" - a politeness that turned out to be a big mistake. When I asked where my room was, I was told up 2 flights of stairs which turned out to be 4 flights. I was told there wasn't another room available and was made to feel that it was my fault as I had booked a single room. I reached the room which was well-appointed but smelled musty. The very creaky bed should have been condemned many years ago. The side that had been used to sit on was about 10-15 cms lower than the other side. As I turned to my left side, I had to hold on to the side of the bed with my right hand to prevent rolling back and as I turned to my right side, it gave the feeling of falling out of bed. Also, both pillows were much too old for comfort; the bottom one of which had been previously used. The single glazing, and the fact that I couldn't manage to open the window, meant that it was dripping with condensation when I woke up. I had the standard buffet breakfast but was shocked at the "Lincolshire Sausages". It was dreadful high cereal content version of the real thing and looked pale, microwaved and was floating in water like a frankfurter. There is a large car park at the side of the hotel but beware, it has uneven ground and no lighting. I won't be staying there again.

    5
    « We Love Maggie »

    We were in Newark due to Lincoln being completely booked out so we had no idea what to expect in this town . We booked ahead on the phone and lowered our expectations just to avoid disappointment . How wrong we were . When we arrived the rooms were still being cleaned from a wedding party but Maggie suggested we wait in the bar , we chose the garden which was lovely . Maggie came through and let us know our room was ready and had made a map of the route to the train station and what the times were etc .. ( we ended up getting a cab ) . Our breakfast was excellent and the staff were super friendly . I cannot recommend this place enough , thanks to everyone who made our stay a pleasant one xx Especially Maggie ! :)

    3
    « 1 nights stay »

    very nice staff, average hotel, sparse breakfast, small bed for a double poor parking. very good location for Newark.xx.abcdfet acsfe fhneystdferecvs dkke x shhefsge bsgehysbmmd vnnrree ms cnegshnfvegdtysh

    5
    « Very pleased »

    My wife and I were a bit unsure when we arrived at Deincourt in early August after reading an adverse comment in the reviews. We were very pleased though as our stay progressed. From the moment we entered the reception to after we left the staff were friendly and could not do enough for us. The room was excellent and the lounge in the evening was very comfortable. Breakfast was brilliant and I have no idea how the adverse comment could be made. it was a pleasure to stay there and we would have no hesitation in staying there again. Terry Rodin

    5
    « Staff are realy friendly »

    I stayed for 4 weeks and all I can say is that this is excellent place to stay. Staff members are helpful and very friendly. I had to change hotels few times during my stay and I couldn't book a room for 2 nights so I asked receptionist to help me find something, she asked around and found me really nice place. They are when they are needed, you do not have to wonder around to look for someone to order a meal. Rooms are clean and quiet. In comparison to other places in Newark this one have highest ratio of price/services/placement. I will definitely stay there next time.

    5
    « Wedding »

    My husband and I got married on 6th August at Deincourt and it was a wonderful day. The staff couldn't do enough for us and with January in charge they did an excellent job. The layout and decorations for our wedding were just how we had planned it and everything ran smoothly thanks to January. The food was superb and we would highly recommend it. Thank you Deincourt for making our day so special Jill and Andre Lovatt

    2
    « Disappointed »

    We booked 2 rooms, both were in the annexe. 1 room was very close to the main road so kept waking up to the sound of cars and people going past. We arrived at 13:56 and were told to wait till 14:00 to check in and they had to make sure the rooms had been cleaned! Blood on the sheet hanging down that covers the bottom of the bed. After returning to the room after a night out we found that the sash window had not been locked, so someone could very easily have got in to the room. Check out is 11, so we were relaxing in the room at about 9:45am when a cleaner decided to enter unannounced! She apologised then later said she had done it a few times that morning?! Won't be staying again!

    5
    « Weekend visit »

    Booked in for a weekend visit. Great location, being able to park the car and walk everywhere was a great bonus. Meal in the Restaurant was very good, and also the late night bar meals was a very good idea. Only downside was the fact that the bar was open to non-residents and there were many of them on the Friday and Saturday night, fortunately our room was away from the bar...

    1
    « Handy for town centre, other than that I'd rename it "Fawlty Towers" »

    Never again at a Best (or should I say Worst) Western hotel. My wife and I booked 3 months in advance travelling with another couple for 1 nights stay. We arrived at 5.45pm to be greeted by the manageress with the most appalling attitude. We were told our room was ready but our friends must wait another 20 minutes, no explanation given, told to wait in the bar & they'd bring their key when the room was ready. 30 minutes later the key finally arrived after we had to chase this up ourselves. The following morning we arrived ready for breakfast at 8.45am with no tables free and a large queue of other guests waiting for tables meaning we had to sit on bar stools in the bar, after queuing for another 10 minutes one of the staff brought us each a plate with our fried egg and our cutlery and told to wait in the queue to help ourselves at the self service buffet. We found they had no food left apart from a few rashers of bacon and a couple of mushrooms. No yogurts, fresh fruit, juice, croissants, bread to toast, etc etc, nothing else at all, not a sausage (excuse the pun). I must say my cold fried egg was nice. We asked if the food could be replenished and one of the staff brought a bowl of baked beans taken from one small tin and that was it. On checking out we, our friends (and many others) complained and in the style of the Channel 4 programme paid what we thought the room was worth for the nights sleep only because the breakfast was a disaster. The following day I received the obligatory email from the hotel asking for my feedback and surprisingly one week later I've not had a reply to date.

    3
    « Clean,comfortable, well located »

    We were staying 2 nights for a wedding and we're quite worried after reading a lot of the negative reviews.however, our room was a reasonable size,the bathroom was almost as big with a new bathroom suite and a great shower, the room was clean and fresh and the bed comfortable. We stayed in a room that someone else has recently reviewed and it's interesting to note that they don't mention the huge new bathroom with the brilliant shower. The tea/coffee tray was well stocked and there was plenty of shampoo etc. the whole place smelled fresh and clean. Service at reception and at the bar was quick friendly and professional. Breakfast has an unusual arrangement regarding ordering eggs however food was fresh,hot and tasty, served in nice surroundings opening out onto a lovely garden. Honestly, there were no faults. The room was very warm however we had a fan and the windows could be opened. What do people do at home when it's hot? There was some noise from the road but not enough to cause a disturbance. Most hotels in towns and cities are located near roads and I don't see how the hotels can then be responsible for the road noise. Free car parking is provided. If I had taken into account only our own room I would have awarded a higher rating however I know from others in our group that their rooms were much smaller and with very small bathrooms and so perhaps there is a need for an overall balance. Although the cost might have been less, there is little or no comparable accommodation nearby and the hotel seems to be full most of the time, so the price is probably about right. All in all, there is nothing wrong with the place. People need to understand that they are not going to be staying in 5 star accommodation, they are staying in a small independently run roadside hotel contained in an old building that offers clean comfortable accomodation in rooms in all shapes and sizes, that will suit the needs of most people most of the time. If that's not what you are looking for then best go elsewhere, and pay a lot more.

  • 3
    « A good value hotel in a great location. »

    The hotel is in a good location a short walk from the centre of Newark-upon-Trent. It is on a busy road so is easy to find however this does mean that there is some noise. There is plenty of car parking around the back of the hotel although it was not that easy to find. Initially, it appears to be a pay and display car park and I was given a permit when I checked to place in the car so the signage could have been better. I was travelling as a single female and was allocated a room on the ground floor. The room was small and perfectly functional with bed, chair, desk, wardrobe, TV, mirror, hairdryer and kettle with tea/coffee/biscuit/milk. There was no air conditioning so I did not feel comfortable opening the window at night. There was plenty of hot water for the shower and toiletries provided in the bathroom. I was advised that the reception would be staffed until 11pm and that after 11pm, there would be a night porter. I returned after 11pm and the reception area was deserted. Breakfast was served in a light and airy dining area with a view over the garden. There was a good selection of food at breakfast ?cereal, cheese, pastries, bread, toast, yoghurt, fruit, fruit juice, tea and coffee. Hot food was also available, was made to order and delivered quickly.

    4
    « Weekend stay »

    Found the hotel clean and the staff very polite and helpful. Only had Bed and Breakfast and the breakfast had a good choice of food continental or English. Plenty to choose from. Room was spacious and clean and the shower was good too. Sited on the main road , a five minute walk to the centre of Newark.

    3
    « Average -apart from the temperature! »

    Booked a Single room B&B for the Miss England semifinals in June 2016. The room itself was up a few flights of stairs (no lift) and fairly tidy - though there were some cobwebs and mucky marks in the bathroom. It was INSANELY hot though - I can't sleep with a fan humming away or a window open to outside noises, so i did toss and turn a lot. I asked some of the other girls who also found the same in their room. I had eggs benedict for breakfast and they were ok, but certainly nothing to rave about. Overall for what I paid it was ok, but I have stayed in nicer hotels for the same price.

    2
    « Disappointed »

    Needed an overnight stay in Newark and booked this off the best western website as they have always been reasonable. Well this was quite a disappointment, the room looked like it had last been decorated in the sixties. The breakfast was pretty poor quality, there was even a sign up telling you not to eat too much. I must say however that the staff were helpful and friendly.

    4
    « Fantastic Staff »

    Stayed one night at the hotel whilst visiting friends. The hotel is very smart and clean although not well sign posted if you are from out of town. On arrival the receptionist is very smart and very welcoming. Our room was in an annex next to the main building right on a main road. The room was on the first floor up some steep stairs which I think any one with slight mobility problems would struggle. The room itself was very clean and of a good size although it was a bit cool. After a fantastic shower we went down to the bar/ restaurant area which was very nice and yet again the staff were superb and could not do enough for us. We ordered a bar meal of a cheese baguette with salad and fries for the wife and a chicken baguette with salad and crisps for myself, on arrival the food was fantastic and good value for money approx. £10 the only down side was it took them over an hour to serve the meal which on a quiet night, as it was, was a bit too long and my food was delivered without the crisps. We had a fair nights sleep until we were disturbed by the traffic noise early in the morning as the windows are not double glazed. Breakfast, which is served 6.30 until 9.30 was very good with very good service and was served promptly and well cooked, very good value for the £8 cost.

    5
    « First Class »

    Stayed here for one night - upon arrival had to fill out reservations form which asked if there were any health issues should there be a fire - as I have a hearing impairment thought this was a good idea and was also asked if I had any dietary requirements - being Gluten Intolerant again was good to be asked on arrival. When I went through to the bar, ordered a drink and put it on my room bill I was then asked if i wanted to look at the Gluten Free menu .......what a change not to have to ask for one :-) The following morning was offered Gluten Free sausages to go with a Full English AND Gluten Free toast.......the staff were were friendly and I couldn't fault this place at all - Highly Recomended.

    2
    « Why is this in their portfolio »

    By far the worst Best Western we have stayed in. As loyalty card holders we were extremely disappointed. Our room, 30, was in the attic, it was small and uninviting. The en-suite was sad. The walls had been painted over without filing the holes or removing the lumps; the shower mat was mouldy and the shower gels etc had already been used. When using the sink early in the morning hot water was running out of the cold tap. This hotel is in serious need of an overhaul.

    3
    « Saturday night »

    One night stay at the Deincourt. The staff are lovely and helpful and the bar lounge and restaurant are pleasant. The hotel was very busy with a wedding which did impact somewhat on our experience. It was noisy into the early hours with people waiting loudly for their taxis outside below our window. Our room in the annexe was small and a little tired and very warm. Breakfast was a buffet unstead of the usual table service - and we were a little disappointed with this - although this is no reflection on the hard working staff and it was possibly due to the numbers of guests. All in all an ok stay but wouldn't rush back unless the room rate was much lower than what we paid this time.

    1
    « Memorable for the wrong reasons »

    We were allocated room number 40 in the annexe part of the hotel which was very compact, dark and dingy with the rickety old bed shoehorned into a space which made it inaccessible from both sides. Road noise and noise from other residents in adjacent rooms and the entrance door slamming, creaking floorboards made for an impossible nights sleep. Thankfully it was only one night. However, what made things worse was the fact there was only tepid water available in the bathroom at 8.30am making a hot shower impossible. Thinking there may have been a high demand at that time of the day or perhaps a particularly long run of pipe work to the bathroom, we allowed the water to run for a reasonable time before reporting this to reception who apologised and said it would be checked. Unable to wait any longer, a refreshing cold shower was taken. On checkout, when asked how was our stay, I reminded the receptionist of the absence of hot water in the room and again an apology was forthcoming. Finding this unacceptable I advised that I was unwilling to pay the full room rate. The manageress allowed a 15% discount. Just as we were settling the bill, the manageress appeared and told us the water had been checked and found to be okay and there had been no other complaints, almost insinuating disbelief. When I again stated this was not the case at 8.30am and thought it may have been for the reasons stated above again this was dismissed without apology. Poor customer service on the part of management.

    4
    « Annual works trip »

    Each year I work in Newark for a few days, the last few years stayed at the Millgate Hotel but reverted back here as no choice in the matter. The last time I stayed I was in the worst room ever. However, on this visit I noticed that room is no longer available to the public. I was on the top floor and although the same size, amenities it was a totally different experience. Much quieter, more relaxing and a much more enjoyable stay. If you are going to stay here ask for a room on the top floor, you won't regret it for the relaxation you will get.

  • 2
    « Dated, Dismal and Disrupting my sleep »

    I was really disappointed with the standard of the room itself, it felt cramped, dated and whilst not dirty it felt tired. I think a revamp is perhaps needed. (I was staying in room 18). In addition the sash window in my room did not close properly so i was subjected to the traffic on the nearby road which destroyed my sleep on both nights. In the restaurant the menu seemed very limited and whilst certainly inexpensive I would of happily paid more for a greater choice and quality of offering. I have to say however the staff were polite and keen to help I checked on the hotels occupancy (they were 'pretty full' and on the basis my work colleagues room was worse than mine decided not to complain at the time and stick with what i had.

    5
    « Party »

    We came here for a party on the 16th April. I was very excited about it because we have booked our wedding at the hotel in september. The meal was lovely. I had the beef and it was so tender, there was certainly plenty on my plate, and satisfied me being a big eater. The fudge cake was divine also. I was going to have canapes on arrival at our wedding, but have cancelled them due to realising the meal was so filling that we would not need them. Staff friendly, could not do enough for us. I am now relaxed knowing my wedding is in good hands. well done Deincourt

    5
    « Home away from home Ringwood antique market melbourne. »

    We have stayed at the deincourt several times and absolutey love it.They have comfortable rooms great food and super friendly staff that really go out of there way to assist you in every way.We will definitely be back again soon.

    4
    « Nice hotel without being over the top »

    Everything about it was good without being over the top. Breakfast was value for money. Although we did not use the bar (we were only there for one night) it did look good. Actually had hand pulled beers. You were only about five miles walk from the centre of town. Although we checked out on the Saturday morning, they were fine about me leaving my car in their car park until I left town that afternoon.

    5
    « Overnight stay »

    Stayed overnight in a family room for a wedding. Hotel looked slightly shabby from the outside but inside was fine. Room was great value. Very nice helpful staff. Room had kettle etc. Excellent cleanliness. Would use again.

    1
    « Don't Even Bother. »

    Don't even bother checking in - there's a Premier Inn 8 minutes down the road cheaper and cleaner. Never been in a Best Western so shocking. Bedding bobbly, rooms barely big enough to fit one person in. Everything littered in dirt. Shower looked horrendous. Asked to cancel booking and the receptionist was rather rude, too. Just don't even go there.

    1
    « Nothing Best about it »

    LET'S START AT THE VERY BEGINNING... It was an organised party, with a pre chosen food order. It was an arrive at 7pm for dinner being served at 7.30pm. We didn't start our first course until 8.30pm. The mushroom starter was great but the soup was terrible. It looked like thick processed baby food. It was also very very salty. ON TO THE MAIN COURSE... roast pork, was hard and not nice. I had the beef and got the scrag ends with all the nasty bits. The mash was like watery lumpy potato no flavour to it all. Most definitely not the 'creamy mash' advertised! The roast potatoes barely had any colour to them. The vegetable side dishes did not look inviting, all the vegetables were dumped into the bowl they all tasted the same and looked similar. And finally ... Sticky toffee pudding my favourite - usually, but not here- it looked like 2 slices of malt loaf on the plate, it had hard, crusty edges and was dry. You then had a choice of cream or custard to put on. We were unable to pour the custard from the gravy boat as it was thick and lumpy. The Eton mess had approximately a quarter of a strawberry in it and the apple and blackberry crumble was of equal, poor quality. In summary, the presentation of the food was dreadful, the taste was flavourless, the service was slow but the staff were polite especially the young lads. Basically you had a chance to promote your food to 50 people with the possibility of increasing your business. We have been to a Best Western before in Worksop and it was beautiful. However we, most definitely will not come back.

    3
    « A tired Hotel »

    We visited as we have friends in the area and we where having a celebratory night out in Nottingham. It's a pretty tired hotel that needs money spending in the rooms. Our bathroom was bugger than our bedroom but the cleanliness if the bathroom was poor. Limited parking unless you go and use the overflow parking which there is a cost for its not expensive but the hitel says free parking. Didn't have breakfast although i paid for it we saw what the kitchen loomed like the previous night. On the whole for one night it was bearable but that's it.

    2
    « Moderate Experience »

    We booked in for one night as we'd been invited to a 'do' at nearby Kelham Hall. The Staff were helpful and friendly - particularly the young man in charge of the Bar. However the room was pretty dire (No.37) in a building fronting the road. The bathroom had no bath. It was simply a narrow corridor with a loo at one end and a shower at t'other with a basin in between. The overall effect of the room was 'tired', lacking in character amnd not somewhere you'd like to stay in for any length of time. The breakfast was pretty good, in fairness

    3
    « Staff pleasant, but hotel is mediocre »

    1 night stay on business. Given room at front of hotel which faces main road and so was noisy. Room was large, but décor was very plain and it felt shabby. Dusty surfaces - so could have done with a good, deep clean. En suite was ok, but shower small. Good choice at breakfast and freshly cooked. Staff all pleasant and chatty. At £75 for B&B not cheap. Would I stay again - probably not.

  • 2
    « below standard room »

    This hotel is situated on the main London Road into Newark and onwards to Nottingham. We asked for a quite room but where given a room at the front looking onto the road and traffic noise was audible through the night. Room was very basic and looked shabby and not very clean. Light above sink in bathroom wasn't working. The decor looked like it could do with a complete refresh. We heard noise from other guests walking upstairs and in room above - plumbing, pipes etc. Not pleasant at all. On the plus side breakfast was fine and staff friendly. It cost £79 inc breakfast. Not value for money and certainly not as good as Premier Inn or Travel lodge.

    5
    « Really impressed »

    Good location, parking was good, which is a must for me! Great sized room and good shower. What made it for me though was the excellent customer service throughout my stay. I particularly liked the evening staff who accommodated my late eating requests and were super friendly. I would happily stay here again

    2
    « The hotel was great, the room was a big disappointment »

    I booked a single room. These days you often expect a small double bed for single occupancy. What I got was a child's single bed. The mattress was the hardest I have ever encountered and that's not an exaggeration. The bed squeaked whenever I moved. The door to the room itself was so stiff I had to use both hands to open it and it didn't easily close and certainly not by itself which I felt was a security risk. The room was very clean and had the amenities you'd expect. Good TV, reasonably fluffy towels, tea/coffee facilities, soaps, hairdryer, free secure parking, all really good. I didn't book breakfast in my rate but did use the facilities at extra cost. A great, possibly newly built, addition. The breakfast area was nice and the selection good. I only had toast but I wasn't disappointed with the selection and menu on offer. I didn't use the bar but it looked like a great space. Clean, fresh, comfortable, nice atmosphere. For a Best Western I was really surprised at this standard. If the room had been a better size and the bed a better quality this would be a really good value hotel. I would not recommend a single room unless seen. As it was, I felt a bit cheated.

    5
    « Our wedding day »

    Where do we start. . Well this was everything and more than we wished for on our wedding day. Bridal suite decorated lovely so perfect. The food for the wedding breakfast was amazing and catered for gluten free for every single thing my husband needed. The hot and cold evening buffet was delicious with so much to choose from all our family and friends were so impressed. I have to mention how January and all the staff there are simply brilliant at what they do. Kind caring and helpful in every way. Nothing is too much trouble even if it's above and beyond. Thank you to you all for making our special day simply the best we could have ever wished for .. Vicki and Andrew Mccarthy

    5
    « great location »

    My wife and myself stayed here for one night ,because we were visiting a couple of National Trust Properties in the Area, there is plenty of space's for your car.The receptionist was very helpful and explained everything regarding meal times etc, we stayed in room 40 which was just to the side of the entrance on the bottom floor so no stairs ,the room was a double but one side of the bed was against the wall so you had to climb over the bed to get out ,the room itself was really small and out dated for a price of £90 with breakfast ,we had a evening meal and drinks which was really cheap but excellent service, the breakfast was fantastic so it made up for the small room ,overall I would stay there if I was in the area no problem

    3
    « Stay at Newark »

    Not value for money. The staff were very friendly and did their best. The rooms are average and the place needs an uplift but its clean and functional. I was only staying for one night so was not looking for anything exciting which is what I got

    5
    « Definitely worth a visit! »

    Just enjoyed a great evening in the Cartwheels restaurant as non-residents. We have been coming to Newark for 30+years visiting family, but have only just discovered the restaurant here! Tonight was curry night alongside the regular menu and offered a very tasty selection at excellent prices. The venue is very comfortable and the staff efficient, friendly & very helpful. We have now booked in for Mother's Day lunch, so proof of how much we enjoyed it!

    5
    « no complaint »

    well firstly if I reviewed twice it's because it said my first review didn't submit. i am actually writing this review while we are still here. we are in a family room a couple of steps across the car park from reception. we read a review saying room could be noisy but personally not found it a problem at all. my husband and I are here with our 1 and 4 year old. staff are really friendly. we had a lady called fliss set up our travel cot who was so nice. someone cleaned our room this morning. I felt awful as the children had let toys all over and they had all been cleaned up and our eldests bears had been put to bed which she loved. the evening meals (steak night in particular) are lovely. no complaints at all 10 out of 10 close to town and attractions would stay again

    4
    « short stay »

    It is a friendly hotel close to the town centre rooms on the front can be a little noisy from the roads It is a clean and basic hotel with everything you need for a short stayrooms were clean and a good size the breakfast was very good apart from the lincolnshire sausages which were definitely not! But there was plenty of choice of other items. Staff were helpful and friendly nothing was too much trouble

    3
    « Decent hotel for a stay in Newark »

    A few of us stayed at this hotel for a funeral we were attending in the area. The rooms are clean and spacious and its a good location, just five minutes walk to the town centre. The bar is good, with helpful staff. Didn't make it down to breakfast so can't comment on that. Only complaint was the bed - it was just not comfortable - springy and small for a double. Didn't have a great night's sleep as a consequence, so glad it was only the one night. Apart from that all was good. Parking is also free.

  • 1
    « Celebration turned sour. »

    Having spent a wonderful reunion dinner with old friends,our weekend was spoiled by the "experience" of room 34 in this "hotel " The room was quite dreadful.The bed was lumpy and hard.The single glazed sash windows were a joke letting in noise and cold air.Teh decor was something out of the 70's. Please best western spend some money on this plane,before we return in future.The bathroom light did not work, and the shower was designed for a small,thin person.What did we pay £75.00 for.

    5
    « lovely clean hotel »

    Room was very clean and spacious, 5minute walk to town centre helpful and understanding staff.Excellent breakfast ,alarm call in morning even booked me a taxi for my trip to showground.I can recommend this hotel for a trip to Newark,all the local sights are close at hand.

    5
    « People who care »

    I'm writing this review because of the excellent service you get at this hotel in the respect of the sevice and quality of food. We have not stayed in the hotel so I can't comment on that, we use this place quite regularly and you always get a great welcome when ever we go they serve an excellent selection of food at great prices and good selection of beer which is kept to a high standard. January and Gary who are the owners always give you great welcome. We have just had Christmas dinner and attended the new years eve function and both of them was first class, we also arranged a meal with the family on the Sunday after Christmas because that was the only day we all could get together they set it up in the main restaurant with all the Christmas crackers which made it feel special, a big thank you to January for that.This is certainly one place in Newark people should come and try the staff are great as is the relaxing atmosphere.

    4
    « Another pit stop. »

    Once again only in a hotel for a few hours in between Nottingham and Edinburgh. Very handy for the mainline station (5 minutes in a cab) Staff were very friendly and helpful despite my late arrival. Festively decorated bar was unseasonably quiet but was, on this occasion, a blessing. Eggs Benedict for a rather early 7am breakfast was very good.

    5
    « 50th birthday bash »

    Earlier this year me and my wife held our joint 50th birthday party here. What a great night it turned out to be. The hotel staff were so helpful throughout and even joined in with the fun and even the karaoke and treated everyone with the upmost respect ( well done to you all ). The manageress was brilliant throughout the entire process of the planning of the event and even when we decided that we wanted a buffet that they had not tried before ( a mixture of slimming world recipes and tapes ) they delivered it with perfection. we were allowed the use of the function room, restaurant and garden which gave us loads of space. We had a group on that came highly recommended by the hotel and a photographer that was allowed to set up a photo booth in the restaurant area. Some of our guests stayed the night and were not disappointed by the staffs enthusiasm to please. I would recommend this venue to anyone thinking of having a celebration here and don't be frightened to ask for what you want to make your night special, you will find the manageress ( January) very helpful. A big well done to all at The Deincourt Hotel for making our night special. Colin & Sarah

    4
    « Deincourt Hotel »

    Nice hotel in a great location, you can walk to the town centre in a couple of minutes. The staff are friendly and efficient . The room was fine, and I had a good nights sleep I would make a point of using this hotel again if visiting Newart.

    3
    « Short break in Newark »

    A pleasant hotel run by a friendly, helpful team. Our stay was spoilt by traffic noise we had a room at the front of the annex which is not double glazed, ask for a room in the main building which we were told do not have the same problem.

    2
    « Don't have breakfast! »

    The room was quite good, clean and a very nice bathroom. Getting to the room was not encouraging however, you pass the kitchen, which had the doors open into the corridor and there was an overpowering smell of curry. The kitchen did not look very pleasant, there were pans everywhere and trash all over the floor. We should have learned from that because the worst breakfast ever came out of that kitchen. You have to wait for a plate to come with your choice of egg on it, the self service buffet had bacon that appeared to have been steamed, wet and greasy,sausages that were tasteless and seemed to be meat free,tinned mushrooms,metallic tasting grilled tomatoes,and soggy hash browns. This was definitely a breakfast to miss.

    2
    « Ok Room, Terrible breakfast »

    The hotel was cheap enough and the room nice and warm. The shower was outstanding as very powerful and hot. However, the room wasn't particularly clean with the glasses in the room being covered in the previous occupants toothpaste. The breakfast was truly horrible. You were offered a choice of egg which was cooked separately and bought to you. That was fine, what wasn't was the help yourself buffet. A few pieces of dried bacon that looked like they had been there for a week, about 6 slices of mushroom swimming in grease, soggy hash brown and dry & congealed beans, At the end of the day the hotel was convenient and cheap but to be honest would rather have had no breakfast rather than this.

    4
    « A pleasant stay »

    The Deincourt makes the best of an older building by provided good facilities and a welcoming approach to their guests. The room are of a good size and very comfortable and the ensuite is quite spacious. The staff were all very helpful in the bar area and in the restaurant. The food served was of an above average quality and we would recommend the Deincourt when needing somewhere to stay in Newark

  • 3
    « one night stop off »

    hotel is clean the staff were excellent, it needs a bit of a face lift , breakfast only Ok but it was early, car parking adequate, bar clean and tidy and the choice of beers and wines was good, shower in the room was excellent and the bed comfy and clean

    3
    « Comfy hotel accomodation »

    This is clearly an old pub that has been modernised and is now part of the Best Western chain. The building is two story and no lifts. Amenities include an open all hours bar and a good restaurant. Evening meals can be had as a counter meal or a sit down meal in the dining room. The meals are good. Breakfast is choice of continental or full English and is good value. There is off street parking. The internet was generally reliable and stable save just after breakfast and just after dinner.

    1
    « Worst Best Western Ever? Which passing circus clown gave it 3 stars? »

    Fortunately we only stayed one night but that was enough. The main hotel has little charm. It looks like a former Masonic Lodge. The Annex - one of a pair of semis - in which our second floor minute room was located is something else. There is no lift so getting up the narrow, steep stairs to the room with suitcases is extremely difficult. Quite how one would escape in the case of fire is something the local Fire Prevention Officer should investigate. The steeply sloping ceiling bore many marks where previous occupants had banged their heads in it. It produced a very claustrophobic effect. The hotel is centrally situated near a junction on the old Great North Road from which traffic accelerates so traffic noise is considerable. Naturally it has no double glazing. The bathroom was primitive and the towels supplied were very grey and grubby. We doubted whether they had been washed but if they had, it was certainly not in the recent past. At least we escaped the utter horrors of Room 3 but having seen where it is located we can sympathise with an earlier reviewer who spent sleepless nights there. Those few staff we saw were friendly and breakfast was fine and served quite quickly but those were the only positive aspects of our stay. What is to be done? If it does not have a listed status, demolition would seem to be the best solution. The site would lend itself to redevelopment and a more modern hotel would doubtless benefit the town and any future clients. Which joker gave this run-down establishment three stars?

    5
    « Great service, lovely food and hospitality »

    We attended for the first of a series of soul music events which was set in a suite off the hotel. We didn't stay over hence I can only review the facilities, the food and staff. The function room was very nice, the staff were extremely courteous and helpful . I'd like to give special credit to Gareth who went out of his way to assist in any way he could. The food was very good, a Sunday Lunch in our case although the menu was both extensive and very reasonable priced. Eating in the Dining Room was a very pleasant experience. Well done to manager January and all her staff. Be assured we'll be returning soon!

    5
    « excellent hotel »

    we decided on this hotel at the last moment and so glad we did! only a small hotel but the staff are so pleaseant and most helpful in all areas rooms are basic but clean food in restaurant was excellent would definitely stay here again

    1
    « This Review is No Exaggeration - Definitely Avoid Room 3 »

    Stayed 2 nights, beginning of the week. Positives - friendly, helpful staff. Good freshly made food, well presented and quickly served. Room clean and tidy. Negatives - avoid room 3 at all costs. The room is situated between the guest/staff toilets and bar/lounge ( the bar tv is mounted on the adjoining wall to the bedroom ). The kitchen is directly opposite the bedroom, smokers corner is directly outside bedroom window. Night 1) Sleep disturbed constantly due to tapping/ clicking noises coming from the laundry room, situated on the opposite side of the courtyard. We spoke to the helpful receptionist the following day, she assured us she would investigate and if nessessay move us. When we arrived back later she explained that she had spoken to housekeeping and we were assured a quiet and peaceful night 2. How wrong these words were. Night 2). Arrived back at hotel early evening after a very long day. The hotel bar was already busy, with a football match being on that evening and with the bar TV mounted on the wall adjoining the bedroom, the actual bed situated next to this wall, understandably the noise filled the room. Regular shouting, cheering, swearing which was appalling. As the night wore on things did not improve, stomping up and down the corridor, past the bedroom door, to use the toilet. We hoped once the match was over things would calm down, this was not the case. The noise, swearing, stomping etc continued until 3am !! At one point we heard what we thought was someone vomiting in the bar area. Not long after 3am things settled down, but not before more stomping past the bedroom door, swearing and slamming of doors. Short lived, around half an hour later, banging on external doors, which were opened and voices again could be heard. We presume this was a member of staff commencing work as the kitchen became a hype of activity, with loud talking, banging of pots and pans, and what seemed to be the loading of the dishwasher. It was now past 4am, we managed to doze until 6am when again we were awoken to loud talking outside our room, someone asking what time they would be ready ( presume breakfast ) - reply 6.20am. By now we had slept for two hours, it became clear things were not going to improve so our bags were packed and we made our way to the breakfast room. We would like to point out that the staff were very welcoming and breakfast on both days was most enjoyable. Upon checkout, the receptionist we had spoken to the previous day asked how our second night had been. She was informed all of the above and was very apologetic. She was informed we would be leaving negative feedback on tripadvisor and we would be complaining to Best Western about our experience. The receptionist informed us she had spoken to the staff who had worked during the previous night. The fiasco was apparently due to a well known local who would not leave the premises, she actually informed us that he was sick all over the bar (the bar is 24 hours supposedly to hotel guests only). I do not believe that this was an isolated incident after reading all the negative reviews on Tripadvisor, the receptionist was informed we had read these reviews. By now two members of housekeeping had joined the receptionist to hear my concerns, I informed all three ladies that the staff are a credit to the hotel, but I am afraid that is as far as it goes.

    5
    « Brilliant western »

    Really nice staff, food great and rooms lovely! Terrific hotel and great location for getting about town! Would stay here again definitely and highly recommend this hotel. Reasonably priced, comfortable and ideal for people wanting to visit the old market town of Newark!

    2
    « Poor Best Western »

    I have always found best western to be of a high standard, but this one lets them down. I was in a small annex on the main site. The room was clean and tidy and looks to have been recently repainted, but they should have done more. It looks like they repainted by non professionals. Finish isn't smooth, nice hand print half way up the wall and the paint is already coming off where they had filled holes. The shower is old, but perfectly serviceable and powerful. The shower curtain was rubbish, didn't fully enclose the bath and was difficult to pull round. The shower mat was old, moldy and starting to fall apart. The bed felt like it was on slope and the mattress was quite soft & lumpy. They also need to improve the sound proofing as I could clear hear the lady walking around her bath room upstairs and the water through the pipes when the loo was flushed. The double glazing needs repair as it had bad condensation in it. On the plus side, the staff were lovely, very friendly and helpful

    3
    « Average, but ok. »

    This was an odd building with an annex etc. didn't look fully around the property or savour the delights of breakfast. The room however was sizeable and clean, but a bit dated with a dressing table and mirror, oddly positioned wardrobe and an average shower experience. For the price I would have expected something a little more. There was nothing bad as such, just average.

    3
    « Another visit »

    Always find this hotel comfortable, clean and warm ( don't like being in the building next door which is part of the hotel) but always confirm this when booking. Idea distance for a short walk to the town centre.Parking to the side with extra to the rear which is chargeable

  • 1
    « Worst Best Western Ever »

    Very disappointing, horrible room in annex, towels were beyond grey, carpet dirty, pokey stairway.....3 flights no lift....would not consider ever again. Surprised it is a Best Western since they are our preferred group in USA.

    3
    « Ok, but make sure you check your bill »

    I have stayed at this hotel some years ago when my brother got married and found it clean and very pleasant. It was as i remembered, friendly staff, nice meal, clean room, however the bed was not very comfortable and needed replacing it gave me a bad back. I was travelling on business which was due to be charged back to the company i was doing work for, the hotel took a pre-authorisation swipe of a card in case i went over my company allocated allowance. Ii checked out in the morning and thought nothing of it, however i spent nothing that evening before so i shouldn't of been billed anything, to my surprise i was billed for the room and the evening meal and it was charged to the card i swiped, i wasn't checked out correctly so i only noticed the money had been deducted after i checked my bank statements. I was annoyed to say the least, i rang the hotel and they told me they couldn't refund it till the morning as the person who deals with accounts wasn't in. Not sure i will use this hotel again after this blunder !

    2
    « Poor hotel with poor service - best avoided »

    I had the misfortune to visit this hotel. The room had not been cleaned as i found out when I went to the room. I was then "upgraded" to a room which fronted the busy main road. The room was really noisy as there was no noise deadening. The room was poorly finished. I asked for an iron and iron board and was told that it was not possible. I had to go to the laundry for this which was outside, defeating the benefit of the ironing. The breakfast was actually sad - no effort made with poor quality food. finally, the receptionist made a mistake with the bill and did not even bother to apologise. All in all, poor quality hotel and best avoided.

    3
    « OK for business traveller »

    Converted from an old hospital accommodation wing or the like, it just feels a little "industrial", work like suspended ceilings in the hallway and poor buildings in the old car park. Some of the staff are very good. The rooms are OK. Wouldnt take the wife there for a special weekend.... But reasonable for work and good for access to the town for a walk.

 

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·Da: tutte le direzioni. Situato a Newark on Trent, in posizione centrale, tra le tre principali vie di comunicazione, ovvero le autostrade A46, A1 e A17. Collegamento della linea del treno con la stazione di Newark Northgate, verso il BEST WESTERN Deincourt Hotel.