BEST WESTERN Hotel East Towne Suites,  Madison

4.0/5  - basé sur 573 notations.
4801 Annamark Drive, 53704-7402, Madison, United States - visualizzare mappa
+1 608 244 2020 +1 608 244 3434

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i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Connessione internet nelle aree comuni
    Connessione internet nelle aree comuni
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Scegli questo hotel di sole suite di Madison, Wisconsin, situato a pochi minuti dalla University of Wisconsin di Madison, dalla sede governativa del Wisconsin e dall'aeroporto regionale di Dane County. Benvenuto al BEST WESTERN East Towne Suites, dove gli ospiti potranno usufruire di un servizio di qualità superiore e di tutti i comfort che i clienti si aspettano da un hotel BEST WESTERN. Questo hotel di Madison dispone di camere spaziose e ben arredate, tutte dotate di televisione via cavo/satellite con HBO® e accesso a Internet ad alta velocità. Il BEST WESTERN East Towne Suites offre colazione all'americana gratuita, piscina al coperto, impianti sportivi, sale meeting e business center. È inoltre disponibile all'interno dell'hotel un supermercato aperto 24 ore su 24. Gli ospiti che soggiornano al BEST WESTERN East Towne Suites saranno a pochi chilometri dalla University of Wisconsin di Madison, sede di diversi eventi sportivi, dalla sede governativa del Wisconsin e dal centro commerciale East Towne. Famose attrazioni come i giardini botanici di Olbrich e l'Overture Center for the Arts sono a pochi minuti di auto dal BEST WESTERN East Towne Suites. I viaggiatori d'affari che soggiornano in questo hotel del Wisconsin troveranno ideale la vicinanza all'aeroporto regionale di Dane County. L'hotel offre un servizio di navetta gratuito per l'aeroporto dalle 6:00 alle 23:00 (è necessaria la prenotazione con 24 ore di anticipo)Il BEST WESTERN East Towne Suites è orgoglioso di offrire un servizio di qualità superiore e una posizione favorevole a Madison, Wisconsin. Prenota oggi stesso online e risparmia!Tutti gli ospiti devono essere muniti di carta di credito valida al momento del check-in. A causa dei lavori di installazione di opere d'artein tutto l'hotel, potranno essere avvertiti rumori di trapano dalle 9:00 alle 16:00 nei seguenti giorni: Nov. 16, 21, 22, 27, 28 2016.

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Eccellente
 
238
Molto buono
 
215
Medio
 
79
Mediocre
 
23
Orribile
 
17
Affari Affari 132
Business Business 129
Da solo Da solo 43
Di coppia Di coppia 84
In coppia In coppia 121
In famiglia In famiglia 204
Viaggio con amici Viaggio con amici 42
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BEST WESTERN East Towne Suites,Madison
  • 4
    « Very convenient and satisfactory hotel »

    We stayed here one weekend night and found it very satisfactory. There are no frills and the lobby is on the small side. But our room was clean, well furnished, and fairly well soundproofed because we never heard any noise from either side of us or below us. (We were on the top floor.) The breakfast was quite nice, with the usual hot and cold cereals, oatmeal, yogurts, fresh fruit, scrambled eggs, potatoes, wafflemaker, and more. (No bagels, though, and the only whole-grain bread was soft whole wheat bread.) The breakfast area was larger than we often find in this type of hotel. A big plus was that our queen-bed suite, with a partial wall divider, had a pull-out sofa too. I don't remember that being advertised. We had no problems with the heating or any other aspect of the room. Another big plus is that the hotel is within walking distance of several restaurants, and within a five-minute drive of many more restaurants and a big shopping mall. On top of that, it's nearly right on the highway leading to or from Milwaukee. So for convenience, as well as room comfort and cleanliness, this is a great place to stay.

    4
    « Review »

    Hotel was clean and staff was professional, but the heat in my room kept turning off in the middle of the night.Enjoyed my stay and found the fitness center but was never told that I needed to get a different key to use iy.

    5
    « Business trip »

    My experience has always been positive. I am always treated as a friend and in a truly family way. Nice room, great hot tub and pool, and a super hot breakfast in the morning. In my many stays I have always had an enjoyable experience and had no complaints. My thanks to Tom, Gao, Alissa, Tanya, the Manager, and the breakfast prep person.

    5
    « Girls night »

    Third time I have stayed at this motel. I am just as happy with my stay as I was the first time. Nice pool and hot tub, beds are comfortable, decent breakfast. It is also close to some restaurants and shopping.

    5
    « Tripping and Reviewing »

    I highly recommend staying at Best Western East Towne Suites in Madison, WI. Comfortable bed, comfortable seating options, and a very good breakfast. The rooms even come with an attached patio! I truly wish that I stayed in town for an extra day so that I could have taken advantage of the patio/deck, along with the couch and chairs inside the room. Plus, I was pleasantly surprised by the fairly good sized refrigerator in the room.

    4
    « Great Value But Average Property »

    Located near MSN airport NW of downtown Madison, WI, this property offers spacious rooms at a reasonable price. In an area where many hotel rooms exceed $125.00 a night, this is an alternative for much less than $100.00/night. My room came with a queen bed, sitting area with a pull out sofa bed, and desk. Basic bathroom. The property is a bit worn down as are the furnishings. Pleasant staff. Easy check in and check out. A later checkout time was graciously granted. Standard continental breakfast items including waffle maker, toast, bagels, yougurt, scrambled eggs, ham, and biscuits and gravey. Pool area. Plenty of parking. A number of nearby restaurants within walking distance.

    4
    « Good experience at a reasonable rate »

    We stopped here while on a Road trip around eastern Wisconsin. Convenient location with good restaurant options near by. Friendly staff. Clean. Room was comfortable. Breakfast was better than most places at this price point. We were glad we chose this hotel.

    3
    « Older BW Property »

    Was disappointed in this property. I had never stayed at this property and since I made my reservation by phone, I had no way of knowing the condition of the property. It's an older property that looks like it used to be apartments at one time. The lobby area appears to have been updated but the rooms are dated, bathrooms are extremely small and our room had a terrible cigarette odor. The bed was comfortable though. We reported the odor to the front desk, nothing was done about it and they didn't offer to move us to a different room. My mom was in a different room and had a heater unit that didn't work. We reported that to the front desk, nothing was done to fix it and they didn't offer to move her to a different room. Fitness center is on the 2nd floor, in a hallway of regular hotel rooms. Very confusing because unless you saw the sign on the wall when you get off the elevator, there is no sign telling you where it's located. If you want to use the fitness center, you have to get a new room key every day and if you forget to get one, you have to go back down to the front desk and get a new key. I don't understand why the fitness center key can't be valid for the duration of your stay just like your room key! It's very inconvenient!

    5
    « Pleasant stay »

    First off I don't hardly do reviews but I will do this one. First impression of the hotel are very good. Staff at the desk was courteous on the lobby was clean. Room was large and clean, only negative was the hard beds but still slept good. Breakfast was excellent and the small area to purchase items such as beer or microwave pizzas was nice and pleasantly inexpensive. Pool area was nice. Good restaurants within walking distance to. The only thing is they need to clean the vent above the swimming pool. Other than that I highly recommend this hotel.

    3
    « Clean, Friendly, Great Service but Outdated »

    I stay at this hotel a few times a year as part of a weekend scrapbookers group. We rent one of the banquet rooms for the weekend and stay in the hotel for quick and easy access. Every time I stay I find the staff friendly and cooperative and willing to fix or address any issues. The breakfast is great (Eggs, sausage, bread goods, fruits and yogurts, coffees and juices) and well attended. This is an older hotel, but it is very clean, which I look forward to. My only complaint is that inside the rooms the items are a bit outdated. I find the beds to be a bit soft and out of date and the AC units are still the older small wall unit varieties that cycle on/off all night, which frequently keeps me awake without additional white noise.

  • 4
    « Nice and comfortable stay !! »

    Stayed at this hotel for 1 night. Very close to Madison airport. Well maintained and very clean property, courteous staff. Excellent hot breakfast. Rooms are bit smaller. But overall very good hotel..

    4
    « Good hotel »

    The parking is not so good, specially is you traveling whit a trailer behind you, but over all is a nice hotel. Clean good service, dissent breakfast, cant say a bad word about this hotel, I go back any time in the future to stay.

    4
    « Busy weekend »

    We stayed one night during a busy weekend with a Badger game and Halloween activities on State Street. Our rate was great, check in and check out very smooth and the room was very quiet (on 4th floor). Location is very convenient. Pool is small but was clean and the hot tub was nice. Many breakfast choices and friendly staff at breakfast and desk.

    4
    « Good value for your money »

    Stayed here on a one day business trip to Madison. The hotel is close to the airport and not too far from Madison downtown. It is in a convenient location opposite a number of restaurants and close to the East Town mall. Perfect location if your business is in the East Towne area. It is a nice and well maintained hotel. Clean rooms, comfortable bed and a clean bathroom. There is a small functional gym, a pool and heated whirlpool that I enjoyed use of. Breakfast is very good with hot or cold selection to choose from. It is great value for your money. One star off because the corridor had a damp and musty smell, but I will return here if I'm looking for a quick stop in the East Towne area.

    5
    « A lot for your Money »

    Clean, lovely suite for a very good price. Two very comfortable queen beds w/ table and chairs and your own TV separated by a partition into a very nice sitting area w/ a couch, coffee table, desk and TV for extra people or just for the night owl. Bathroom was standard w/ shower/tub but fair size and clean. Many restaurants directly across the street from this hotel. Everything walking distance. They even gave you a 15% off dinner certificate to a restaurant across the street. Sweet!

    4
    « Madison Very Good »

    Despite our tired mattress we had a good stay at Best Western East Towne Suites, Madison. They honored our 800 booking request for room near exit for my disabled husband. Very efficient & friendly staff. Convenient location to tour area and get to airport.

    4
    « Great Value »

    This was a decent place, well worth the cost. Staff was friendly, our room was clean and the free breakfast was pretty standard. The best part about this hotel was their pet policy. Dogs are welcome in any room for an additional $20 fee and they can be left unattended as long as they're crated and not barking. So if you happen to have a well behaved dog, bring it along!

    3
    « A nice basic hotel »

    My husband and I stayed here because we were passing through the area. It was affordable and right off the interstate. This hotel is an older place, but the staff was very nice. I like a firm bed, so the mattress suited my comfort level. But if you like a soft bed, this might not be the place for you. If you want to eat the free breakfast I advise getting up early.

    5
    « Comfortable & Dependable »

    Our fourth stay at this property when visiting Madison and I've been visiting Madison for 50+ years. It's our go-to place in Mad-town now. It's close to good restaurants and it's a quick drive to capitol square. Easy access to I-94. Very Friendly Staff!

    4
    « First time staying and very pleased »

    Clean, comfortable room with a great breakfast and friendly staff! The location was close to everything and within walking distance to many restaurants and shopping. I will definitely stay here again the next time I'm in Madison.

  • 5
    « Very nice staff and nice facility »

    We stayed here for one night and while our expectations can be high based on the types of hotels we normally stay in, this one was right up there in terms of the important features. Yes the rooms were not fancy but they were clean, had all the right amenities including plenty of readily available outlets for charging all that we need to charge, and came with free wi-fi. The next morning the free breakfast was very good. I also had the need to sit in the lobby for over an hour doing some work - the lobby area was very nice. I also heard the way the desk staff spoke over the phone and to customers. Very professional and helpful in every conversation. Pretty impressive. Highly recommend this place.

    2
    « No shuttle bus to pick us up »

    Stranded We were promised a shuttle bus to pick us up at the Air Port. Nothing!. We had no way to get from the Air Port to the motel at 10:00pm. This Hotel fell flat on its face!. The manager should be reprimanded for this grossly poor service!

    4
    « Affordable, close to everything »

    Traveling for work and stayed one night. Clean rooms, many amenities, reliable and breakfast is free and good. Very quiet, plenty of parking and the rooms have a little TV/lounge area separate from bedroom. A great option!

    5
    « ON the way home from Lincoln NE »

    What a great hotel, the staff were wonderful and helpful, we would gladly stay there if in the area. They gladly provided discount card to local eateries, we chose TGIFridays, an easy walk. The hotel is a large establishment with lots of parking

    4
    « Always quiet, pleasant, reliable »

    An older but well maintained hotel. All accommodations are suites, small but just the two divided spaces one likes in a hotel room. The balconies are a real plus in nice weather. The hotel is pet friendly and surrounded by just about any chain restaurant and others that a traveler would need, and in walking distance. Front desk crew seems to change a lot, but check-in is usually very quick in you reserve in advance. There's a real breakfast with an actual cook. Good Value hotel.

    5
    « Very Helpful Staff »

    We came for a weekend of fun at a soccer game but our car decided it wanted some attention instead. So the helpful staff gave us numerous alternatives to help fix our car and salvage our fun weekend. The breakfast was hot and fresh. Rooms are big and clean. Beds are firm but comfortable. Different pillows to choose from. We will stay here again.

    3
    « A good choice for the price »

    The room is actually a suit.. it is really big and has a tv. Ac. Chouches. Toiletries. Etc The problem we had was the very very uncomfortable pillow... they have these really small square pillows on the bed that are really very uncomfortable.. i still have neck spasms..and there was no comforter.. only sheets. Blanket and cover... that was uncomfortable too There is no water to drink in the room. And awful coffee machines They serve not so good breakfast but yet edible. There is a pool and a terrace. You need to drive to get to downtown. They have positives and negative.. but the pillows just lowered the rating

    4
    « Nice hotel and good value »

    The hotel is not the newest in town but its rooms are clean and comfortable and the staff is friendly. It has a nice pool and hot tub. The breakfast is very good. The price is reasonable and the hotel is in a good location near the interstate, shopping and dining.

    5
    « Family Affair »

    Very nice hotel with pleasant staff. I was in town for a family funeral. Staff was very accommodating and friendly. Nice breakfast and clean rooms. We would recommend this hotel if you're looking for a good overall experience.

    4
    « Convenient and Well Located »

    DW and I stayed here for four nights in September. Rooms were clean and quiet. Breakfast was above average for a hotel. Plenty of restaurants and amenities nearby. Staff was polite and helpful. Overall very happy with the room and will stay here again next time we are in Madison.

  • 5
    « Great breakfast »

    Great place for the price. Plenty of dining and shopping nearby. The breakfast was a tremendous surprise. Usually all you get is re-heated frozen products and stale breads. If you enjoy breakfast, this Best Western is a deal maker. I will be coming back for sure.

    4
    « Breakfast »

    Best Hotel Breakfast, layout of the hotel is nice, location is near the airport and lots of restaurants with in walking distances.Was only here for on night for business but if I have to come back to this area this is where I will stay again.

    4
    « Nice hotel for a business trip! »

    I stayed here in Sept 2016 for a business trip. The hotel was nice, but could use some updating. Aside from that, it was a great experience! The hotel was clean and the beds were comfortable. The staff was friendly and very accommodating through my whole stay! The cleaning staff did a great job everyday! Also, the breakfast in the morning was delicious! The hotel is only about 20 minutes from downtown, which was very convenient! Overall, it was a great stay!!!

    4
    « Late, one Thursday night stay »

    Was driving along the highway around midnight, knowing we were going to stay in Madison but we didnt have a hotel booked yet. So I checked a few prices online, and called this one due to a favorable price and reviews. Spoke with the front desk, reserved a room and arrived 45 minutes later. Everything from then until checkout went smoothly. The rooms were clean enough and comfortable enough to enjoy the overnight stay. The continental breakfast was the same as always and good enough. The pool and hot tub were both clean and relaxing. I noticed they sold alcohol, wine bottles small and large, single servings of liquor, and individual beers, all at a fair price between the hours of 9am-9pm (as per the local ordinance). We arrived after and left before but it was a nice offering. Wished I could have had a couple after a long drive! Id recommend if travelling from out of town like myself, as the area seemed safe enough, convenient highway access, fair priced, and enough in the area to eat, drink, shop and possible entertain.

    4
    « A great surprise! »

    I arrives in Madison without a hotel to stay and after looking some options we decided to stay at this hotel. Reason why? 1- it was one of the left hotels available with a nice price 2- the amazing staff specially for Breanna that was very nice with us helping to get a nice room. Thr hotel is great, near to the mall and very nice restaurants. About 15 min driving to downtown. We just loved our experience! Thanks Breanna for making this trip amazing! :)

    5
    « Best Western remains the Best Choice »

    Little time to plan, and BW reliability and savings provided my wife and I a wonderful stay in the exact area we wanted. We saved enough money on our room to be able to spend more on meals and enjoy our impromptu anniversary getaway.

    4
    « Great location and very good value. »

    We had activities planned on the east side of Madison. This hotel was very convenient for us. The rates are quite good for the quality provided. Staff was very friendly and helpful. Our room was clean and very quiet even with traffic near by. The beds were just comfortable enough. Bathroom and shower were fine. The breakfast area was not crowded and the food was average or better. A decent selection but more fruit would have improved it.

    5
    « Best Western Stay »

    The hotel was nice, clean, and beds were comfortable (most comfortable of our entire trip). It was in a very convenient location in relation to our travel route and easy to find. Would recommend this hotel as an affordable and nice place to stay.

    5
    « Best Western Madison East »

    This is a very nice hotel ! It is around many stores and restaurants. Walking distance to most. The neighborhood is very decent! They have a very nice pool and hot tub. There is a van that can shuttle you around with in reason. If you smoke you can get a room with a balcony and smoke out there. I found this so much better than going down to the first floor. The staff is really nice they actually go around and use a carpet cleaner in rooms and hallways. The Breakfast is great , I really enjoyed it! There's restaurants in walking distance. In the back there is a huge grass area if you happen to have a pet traveling with you and a gas station.

    2
    « Keep going »

    Not the best hotel for the price. Spent $144 a night to watch the peeled wallpaper peel farther from the wall. Beds were hard and very uncomfortable. Old institutional pull-out couch. Lots of hotels in that area to choose from. This was more of an $80 -$60 hotel. Keep looking. IMG951716.png

  • 5
    « Excellent! Will return! »

    We took a trip up to Madison to dine at Pig in a Fur Coat and chose to stay at that Best Western. We were so impressed with the room. We thought it was a upgrade but found out it was their basic room. The room actually had a separate seating area with a couch and chairs. Wonderful. I'm an early riser so it was great having my own area to have my coffee and read without disturbing anyone else in the room who wanted to sleep in. Staff was above and beyond helpful. Plan on going back just for a little get away.

    4
    « labor day wekend »

    Rooms are clean and spacious. The breakfast is standard hotel fair, premade eggs and sausage. The make your own waffles were a hit. Great location made it easy to get to all of the sites. Very happy with the room for the price.

    3
    « Average Hotel, uncomfortable beds »

    Everything was pretty good about this hotel. We paid $96+tax a night which feels like its pretty spendy but I think its fairly average. The beds were uncomfortable. Very firm and just not comfortable. That's my only complaint. The breakfast was delicious-waffles, sausage, yogurt, juice & more.

    3
    « Good old hotel »

    The hotel looks old, beds were ok but not super comfy as we expected from Best Western standard. Breakfast in standard; nothing outstanding. Pool area clean, water pretty cold. Close to highway, which made it convenient for one night sleep.

    3
    « Convenient location »

    Hotel was tired, a bit worn, but reasonably clean and convenient to the highway. It definitely could use a facelift, and was a little expensive for how "used" it seemed. The A/C unit was ridiculously loud. It was close to restaurants (walking distance), a mall and to the University. Breakfast was adequate and the staff was nice.

    3
    « Good family friendly hotel »

    Stayed here for two nights with our family, 2 adults and 2 kids. Overall this is a good family friendly choice, not overly fancy but meets all the basic needs. The standard room had 2 double beds, with a couch that could be pulled out if the kids don't want to share a bed. Had a refrigerator in the room. Couple nitpicks: pillows are very small and not very supportive, and the towels tend to be on the small and thin side too. Free breakfast was average. Seemed to have less choices than other hotels. There were hot fresh made waffles. Each day there were eggs, potatoes and sausage. However there was no hot chocolate for the kids. Coffee was quite strong. Hotel has a pool. Is close off the interstate. Is right next to a small shopping mall. Drive to downtown area is about 15 minutes. front door does have a handicap opener which is helpful when entering with lots of luggage.

    4
    « quick overnight stay before flying out of Madison »

    Overall a pleasant stay. The free breakfast in the morning was a nice addition. A nice convenient store next to the lobby to purchase drinks and snacks. BUT for those of you not from Madison, remember there are no retail alcohol sales after 9pm. So buy your beer early! The gym was clean and adequate with a nice pool area. Rooms and the hotel were very clean and well maintained. Staff was friendly and helpful as well.

    2
    « Review »

    The staff is helpful and courteous but there are no food or lounge options and the hotel references '80s décor that needs a lift. There seem to be better options closer to the University and the lakes, which would also be closer to the airport.

    5
    « Great hospitality and friendly service. »

    From the time that I arrived and was picked up by Breanna at the airport, I was greeted by Ashley and Erica with curtesy and fast service. Breanna, Erica, and Ashley where very helpful directing me to the local restaurants and local amenities. For the two weeks that I have been staying here I looked forward every afternoon to seeing Erica, Ashley, and Breanna to lighten up the afternoon after a long day of training. I will definitely be staying at this hotel on my next visit to Madison especially with a staff like Ashley, Breanna, and Erica.

    4
    « Nice hotel, but they've gotten stingy »

    This was our 2nd time staying at this hotel. We enjoyed it the 1st time so opted to stay again on this trip. I don't remember this hotel being so stingy with towels and other amenities. You get exactly 2 bath towels, two face towels and two washcloths. No shampoo, hand lotion, conditioner, etc. I think there were 2 bars of soap, though! Anyway, this is very unusual for a mid-range hotel; normally one can expect at least 3, and usually 4 towels (my wife uses one for hair drying and one for the rest of her). The bed was also not particularly comfortable - kind of soft and saggy, again by comparison to competing hotel properties. We'd stay again, as the rooms are very nice, clean, and quiet, and the staff is very good, but I was somewhat disappointed on this trip.

  • 5
    « We would return in a heart beat! »

    We really liked it here. Air was on our room. That was very welcoming and refreshing after arriving from a very hot, and challenging day of riding our motorcycles. We had a nice and clean, large relaxing room. We enjoyed the hot tub and pool later in the evening. The breakfast was hot and offered a little bit more then usual at most hotels but very similar. It is a time saver for us so we think it is great. They had cereal, waffles, toast, scrambled eggs, sausage, ham, toast, juice, muffins, fresh fruit and so on. Parking was ok, not sure where you would park larger vehicles such as a RV. Maybe at a Plaza across the way, maybe they had more parking out back. Great parking for bikes and cars. No special covered parking or anything for motorcycles, but that is fine. Nice parking lot. We were lucky and found parking right away so we don't know what is offered for larger truck combos. Lots of nice little restaurants near by, some across the street and in walking distance. This area has some great sounding restaurants you should check out that you may need to drive too. Gas stations are close and handy too. Quiet, clean, quaint, little area of the city. We would definitely stay again in this area of Madison and at this hotel!

    5
    « Service and Quality »

    This hotel brings together a great price with quality service. I believe that all of there employees were trained well. I felt comfortable and happy at this hotel. It had great rooms, hot breakfast, a pool and fitness center. All of these things which made my stay more enjoyable.

    4
    « Close to Pooley's »

    We came to Madison to see a band we like at Pooley's and were pleased to find a Best Western only three minutes away. We always enjoy staying at Best Western Hotels as they are consistently good to excellent and this hotel was no exception. Extremely helpful staff, clean & comfy rooms, made for a very pleasant stay in Madison.

    5
    « Best Western East Towne Suites, Madison »

    This is a most pleasant place to stay. I have stayed here twice and will do so again. Staff is friendly, rooms clean and nice, with a real decent breakfast. The bed was a little soft for my taste, but I am quite picky---I really like their rooms, and the patios...

    5
    « Best Hotel »

    This Hotel is my favorite...I travel often and stay at Hotels all the time...This one is the best! The staff is awesome and the entire hotel is always clean...The pool is amazing and the breakfast is the best...I love staying here.

    4
    « Great Staff! »

    Our first time at this location, definitely not our last, due to the staff-the were wonderful! The gentleman who was attending the breakfast was working non-stop! He cooked, served, restocked, managed clean up, answered question...all with a polite demeanor and a big smile.

    2
    « This hotel needs updating »

    Friendly and courteous as the staff was it couldn't overcome the need to remodel this property. The beds were horrible, even my 11 year old son couldn't get past it. The pools were comfortable and the breakfast was just fine

    4
    « Always reliable but not especially welcoming »

    We stay at this hotel numerous times a year travelling to our vacation cottage in northern Wisconsin. The hotel is clean, well-maintained, and provides a very nice complimentary breakfast of "real food." Our only issue is with checking in. There seems to be a constant change of front desk personnel. Some are very professional and welcoming. However, there are just as many if not more who just go through the motions: "I need your I.D. and credit card. Sign here. Here's your key." NOT EVEN A SMILE! Management needs to address this; it's called "Hotel Management 101" Checking out is usually much more pleasant with a middle-aged desk clerk.

    4
    « Nice place for the money and location »

    Was pleased to see something available on short notice during a busy time for the price. Was suspicious that location would be bad or motel rundown. Was pleasantly surprised that location was great, motel in good condition and staff very helpful. Breakfast was much better than most. Didn't use if but was nice assortment of items for food/drink in gift shop.

    4
    « Nice place »

    Our stay was very nice. Nice spacious room. The room was VERY clean and well kept. I requested a room with a balcony and that was nice being able to sit outside. We didn't use the pool so I can't say much about that, it looked nice though. The staff were very friendly and helpful. I would stay here again.

  • 4
    « enjoyed our stay immensely »

    good location, clean and friendly staff. Would definitely stay there again. Close to interstate and eating places. Madison is a beautiful city Thank you to the staff at Best Western East Towne Suites.\\

    5
    « Conference Trip »

    Very nice hotel with an excellent breakfast. The location is ideal (just off of Highway 94) and right next to East Towne Mall. Many wonderful restaurants nearby as well. The pool was great, the breakfast had scrambled eggs, biscuits and gravy, waffles, in a big, clean and friendly environment. We are well pleased.

    4
    « Just for the night »

    Stopped for the night on our way home from Minnesota to Florida. Long drive, late night, travel with 2 large dogs. Were relieved to come across this hotel at the last minute since we never know how far we'll get for the night. Plenty of places open late to eat at before hitting the hay. Room was clean, AC was cold, shower was hot, bed was comfortable with plenty of pillows. Also, pet friendly which is a must have for us but hotel didn't smell or sound pet friendly. A relief since we've seen the other options some pet friendly can give! Will put Best Western's at the top of our search when travelling again.

    4
    « carol kreul »

    this is a very clean, comfortable hotel.. staff is helpful and friendly. the only problem I had was the room was extremely damp,, the rugs felt wet on bare feet and a shirt I hung up for morning felt like it had just come from the washing machine even though the room was really cool in 90+ heat.

    5
    « Loved Best Western East Towne Suites »

    Great location - close to lots of good restaurants and shopping within walking distance. The facility was awesome with lots of close up parking. Would stay here again in a heart beat. Loved the vending area -- able to purchase many different(single) food and drink items.

    5
    « !!!!Awesome!!!! »

    The hotel was accommodating and comfortable. The front desk staff was professional and courteous. Breakfast was amazing and it's free! Nice big flat screen in the room. The gym has new equipment. The hot tub was relaxing. I highly recommend this hotel.

    5
    « Good Experience »

    Hotel was clean and staff was friendly. Room size was more than I expected. Breakfast was good for being included in cost of rooms. The beds were very comfortable and plenty of pillows for you. Each day the rooms were cleaned very well.

    4
    « Hotel visit »

    For a three star hotel this was a very nice place to stay. The breakfast was free and pretty good. My wife and I stayed there overnight. The room was clean and the bed slept well. I would recommend this hotel to anyone staying in the Madison area.

    5
    « Great Staff »

    Easiest check in ever. Keys were ready for us when we said our names. All staff very efficient and pleasant. Only there for two nights but front desk staff remembered us and our visit purpose. Breakfast area was very clean and "grill master" was great at keeping things running smoothly even on a busy Saturday morning. Clean rooms, no problem getting extra coffee or cups. Check out was super easy as well...again no waiting.

    5
    « 2016 PDGA Am Worlds Disc Golf Championships »

    The host hotel for this tournament was the Crowne Plaza just up the road. We chose to stay here since it was about $30 cheaper per night, plus we got free breakfast every day. We had no issues with our stay and were close to everything we needed. I would highly recommend this hotel for anyone traveling to the Madison area. It is 20 minutes to downtown, but it's an easy 20 minutes.

  • 4
    « Motorcycling in Madison WI »

    Desk staff goes over the top to assure you are attended to. All questions answered and locations for dinner pointed out in great detail. Rooms are very clean, comfortable and our suite was very spacious with an updated digital AC unit. Breakfast was plentiful and filling.

    3
    « not bad »

    Decent pool. Hotel was being repaired. Old bed. good for one night. Needs updating breakfast a bit better than average for these kinds of places tiny, tiny bathroom. trade-off is the sofa--nice "suite" area

    3
    « One night stay »

    The hotel was clean, staff seemed friendly enough. The air conditioner was LOUD and clunked on and off every 45 min thru the night. We had to keep it on though, because it was hot, and it couldn't keep up even with it being set on high. They have shampoo, but no conditioner in the room( I had brought my own, so no biggie), But the hair dryer didn't work either :( of course you only figure this out after getting out of the shower and dripping wet, with an hour to get an appointment!

    4
    « Great Hotel - Clean and Quiet »

    A family visit beings us to Madison, WI. I was aware of this Best Western and its location on the east side of Madison. This hotel is located adjacent to East Towne Mall and many very nice restaurants. We did the advance purchase when we made our reservation, very good price. We booked a Queen Bed guest room. Our room (#329) was exactly as described in the website. This room was extremely clean and very quiet. We enjoy having a room with a sofa. The people at the front desk were very polite and helpful. Very nice, we hope to use this Best Western again.

    4
    « Family Researching »

    We were very pleased with the location of the BW, close to the freeway. We needed to travel to the Fairwater and Janesville areas. We found the staff to be very helpful and kind. The breakfast was exceptional not being a BW Plus or higher. Housekeeping went beyond what we expected. We would recommend this motel to others.

    4
    « Good value for the location and price »

    Good news--the hotel was clean, quiet, and met expectations. Motorists will find plenty of free parking. A complimentary full breakfast is offered. The dining area easily accommodated the number of guests. While the front desk was happy to arrange taxi service quickly, the free airport shuttle only operates with 24 hour advance notice.

    4
    « good place to stay »

    Very convenient for the type of overnight stay we needed. Real good continental breakfast with lots of options. The murphy bed that was a part of room was not comfortable at all. With the additional space in that room, it could easily hold another queen size bed. Great price and took AARP card.

    3
    « I will stay again »

    I have stayed here and will stay here again. I like Best Westerns because they are quiet, clean, friendly staff, microwave, refrigerator, sitting area, and we like the balcony, and have a nice breakfast.

    5
    « Convenient - clean/great breakfast selection »

    Convenient - clean/great breakfast selection - traveled to Minneapolis for a family wedding and needed a midway point to stay going and coming home. Madison is that place and am glad Expedia pointed me to this hotel. It was a great choice.

    4
    « Great room at a bargain price »

    Nice large room, with a bed, bath, desk, pull out couch and balcony. There are many other hotels in the same general area as this hotel. I stayed at this hotel because it was the cheapest by far (the cost was less than half of the other hotels in the area). I'm glad I stayed here. I got a cheap room that was clean and comfortable. LOCATION Just off of Hwy 151, located within near the East Towne Mall. There are a lot of places within a VERY short walking distance, including: KFC, Hardee's, Hooters, Pizza Hut, Panera Bread, Texas Roadhouse, Shell Gas Station, Potbelly Sandwich Shop, Dickey's Barbecue Pit. Other places within walking distance are: TGI Friday's, Red Robin, Subway, Kohl's Old Navy, Shopko, Ulta, DSW, Babies R Us, Marshalls, Party City, Burlington Coat Factory, East Towne Mall and many, many other places. You definitely don't need a car if you are staying here, as you can walk to a lot of places. TONS of restaurants within 5 minute drive: Starbucks, Chipotle, Outback Steakhouse, Chili's, Applebee's, IHOP, McDonald's, Olive Garden, Buffalo Wild Wings, Culver's, etc. ROOM Room included a refrigerator, microwave, large TV and air conditioning/heating unit in the wall. NO Safe in room. This definitely was a con for me. Clean room with lots of great lighting. Most hotel rooms don't have enough lighting, but this place is nicely well lit. The décor was a little outdated, but overall a clean room. The couch in my room was a little stained and old, but other than that, it was a comfortable room. Plenty of outlets and USB ports in the entire room. CLOSET Small closet with iron, ironing board and 10 hangers. BATHROOM There is a fan in the bathroom. This is a must-have for me. I don't like hotel bathrooms without fans. Very nice massaging shower head with adjustable settings (see my pictures). There is also a heating lamp in the bathroom, which is a nice addition. A hair dryer (Sunbeam 1500) is provided in the bathroom, but it's terrible. You are better off bringing your own hair dryer (unless you are not picky about your hair dryer). I have long hair, and it took forever to dry my hair with this hair dryer. BREAKFAST Breakfast served 6am ? 9am during the week and 7am ? 10am on weekends. Typical hotel breakfast that was nicely stocked. Items include: cereal, yogurt, fresh fruit, oatmeal, toast, bagels, pastries, muffins, make your own waffles, and a different hot item each day (like eggs, bacon, sausage, etc). The breakfast staff is very efficient and attentive. They clean the tables and dining room constantly to ensure a nice experience. POOL The indoor pool is quite large for a hotel pool. There is also a large Jacuzzi/hot tub next to the pool. A lot of the guests enjoyed the pool and Jacuzzi while I was there.

  • 3
    « Not bad but not really good »

    The hotel is right off 90/94 with lots of restaurants near by. The room was clean and large but needs new mattresses. The toilet is small and low and should be replaced. Walls must be thin because you can hear others. The rest of the hotel has everything you need. The help are nice and attentive. Breakfast was Ok. Yes, we would stay there again. For what we paid it was a good value.

    5
    « Excellent Service and Quality Rooms »

    Like the title says, the front desk service was very patient and helpful. Great care was taken to ensure that I got full value for my promotional discount. Quality breakfast and clean tables--can't ask for more.

    3
    « Mediocre Hotel »

    We recently stayed at this hotel after attending a Mallards game. It was close to the ballpark and the price was good. The hotel was quiet, clean and offered a nice breakfast. The only down side is the "old school" hard mattress and worn carpet in the room. If Best Western would update those 2 items I would give it a better rating.

    5
    « Great Hotel/Excellent Location »

    Everything about this hotel was great, Staff was friendly, hotel was clean, beds were comfortable and breakfast was well presented and they have several items to offer. Regardless of the purpose of my trip (business or pleasure) I would select this hotel because of the quality and location.

    4
    « Great Hotel !! »

    Stayed for 2 nights and couldn't ask for better service......Breakfast was awesome and the cook was very accommodating. The staff was very friendly and helpful. The room was very nice and the bed was sooooo comfortable. Enjoyed our selves very much and will be back, in the future.

    4
    « comfortalbe stay »

    One of many BW Inns I stayed at on the way to Florida. Clean, comfy very quiet. Staff was friendly. Breakfast free but a bit sparse for those who eat healthy. Easy to find, Would definitely stay again.

    5
    « Nice and Quiet »

    Great stay! Very nice arrival greeting made us feel special. Our room décor was very nice, the beds were very comfortable and the shower area was very nice. I appreciated the parking area especially because of the utility trailer with our motorcycle on board. It was very well lighted and I could view the area right outside our room. For a large facility the convenience of several entries was appreciated. The pool and hot tub were wonderful too with ample towels, dry floors, and few swimmers. Thanks a lot for a great stay.

    5
    « Not your average Best Western »

    This is not a typical off-the-highway Best Western. It has several floors and is more like a nice hotel you would find at a vacation area. The room was spacious, clean and very quiet. I found the back way out and there was plenty of close-by parking. The only beef I have, and many hotels are doing this, is the 1/2 pillows. They are too puffy, impossible for a side sleeper and I get a neck ache every time.

    5
    « Happy travelers! »

    Stopped here on our way to the northern woods of Wisconsin. The staff was friendly, the room was comfortable, location was perfect, and the breakfast was yummy and included! What more could you ask for!?

    5
    « Outstanding Value »

    I flew out to Wisconsin to attend my sister's wedding. The best value I could find online was this Best Western. I wasn't disappointed. I free breakfast was an outstanding value and very good. The staff was very nice and helpful. Keep up the great work!

  • 5
    « They treat me better than a guest »

    Haven't been there for many months. Tom recoginized my voice ,on the phone almost imediatly, and got me booked for my usual 2 nights. Had some trouble with a lock on my luggage and Nick the maintance guy came to the rescue. Thanks Nick!

    5
    « Happy Traveler with Best Western »

    I stayed at the Best Western East Towne Suites in Madison WI June 16-June 20. The rooms are nice, clean, and comfortable. The staff is very friendly and helpful. The location is great. Mall within walking distance, restaurants are everywhere within walking distance (ton's of them). In room coffee. The breakfast in awesome and the breakfast staff was awesome. You really can't beat this place and its near I-90/I-39. If you don't choose this hotel if you are in the area, shame on you!

    5
    « In Town for State Tennis Tournament »

    Great priced hotel with large rooms with suites. It is a bit dated in furnishings and is seeing some wear and tear, but you can tell that it is maintained well. The hotel staff was good and there is a large area to meet in the lobby. A great feature to the hotel is the breakfast area which is large and was maintained to the highest standards. The attendant working the morning breakfast should be commended for his good work. Overall close to good eating options and quick on and off the freeway.

    5
    « Best Western »

    We stay here every year when we visit Wisconsin. We love it here. Grandkids love the pool. I love the location, free hot breakfast and the staff is great. Shopping is close by as is many restaurants. Only wish they had more TV channels for the kids,.

    5
    « Great Location Great Staff Great Price Great Breakfast »

    We have stayed here before & will definitely stay again. The staff is always good, helpful, and the breakfast is better than most with real eggs, good sausage, fruit, waffles, yogurt, and much more. Everything in this hotel is clean. It is not super fancy, but we don't need that for overnights--and the bed and pillows were terrific. Would be nice to be able to get a pay per view movie, but that was not available, but HBO & other stations were. We had a room with a couch & 2 chairs & a desk, fridge, microwave (we were upgraded), and it worked out so well for us. I definitely recommend this hotel. Good value for the cost. If you want to stay on the East Side of WI, this is a great place to stay.

    4
    « Great hotel-Great locaiton »

    I like the location one this hotel and I like that it is priced well. Coffee is available 24 hours a day-staff is nice. Breakfast seems great-there is always alot of people eating-not the kind of breakfast I eat-so I just grab coffee

    4
    « Convenient Quality »

    Good location, friendly staff. Worked well for one night stay on way north. Would recommend. Easy access to town and highways. Pet friendly as well. Would benefit from some updating of rooms, however they are above adequate.

    3
    « Good and Bad »

    The good is, this hotel is clean and the rooms fairly big. Mine even had a nice balcony. Everything worked and the staff seemed nice. The bad is, out bed was very hard. It also squeaked with the slightest turn- making it tough to sleep. The hot tub was also broke, so we couldn't use it. The rate was good for the area, so we might or might not give the hotel another chance.

    4
    « Needed due to move. »

    This was not for pleasure but more like business. Needed one night because of very stressful move and hope to never have another move like this one. Choose Best Western because of location, price, amenities and past reviews.

    5
    « Bathroom safety »

    All shower/tubs should be equipped with handles to help getting in and out of shower/tub. Also, there should either be a shower mat for the tub bottom or upfront information that the mat is available. All of this is very important for anyone, but especially seniors. All handicapped room were already taken.

  • 5
    « A treasure so close to home »

    I always assumed that the East Town Suites would cost more than it did! Granted, I used rewards points to cover the cost, but the rates otherwise are better than I have seen at some other chains of lower quality. The staff was professional and friendly, as is usual at Best Western. The hot tub was relaxing, and the breakfast area has ample seating. The location is conveniently close to the Interstate. This property is slightly less than an hour away from home, and would make another great getaway for a weekend without the kids.

    5
    « Great experience »

    Enjoyed every aspect of this hotel. Clean, tidy, professional and helpful staff. Great breakfast, and the chef is awesome. Nice pool. I think they have a store behind the check in room where they sell snacks like icecream and beers. Althought we did not buy, the prices seemed very reasonable. Also, they had a 24 hour regular and decaf coffee in the check in area, which i used twice and greatly loved it. We will stay in this hotel again if we visited Madison.

    5
    « Weekend in Madison Area »

    The Best Western East Towne Suites in Madison was very clean, the staff was friendly and the room was comfortable. The pool/hot tub were very nice. There were a variety of restaurants very close by, as well as shopping. We would definitely stay at this property again.

    5
    « Value-Added Perk! »

    Stayed at this hotel largely due to location and price. It was very clean, nicely decorated, and they sell a variety of bottles of beer or glasses (or bottles!) of wine!! (Until 9pm, per law.) And for a REALLY affordable price!! What a great perk! It is so nice to be able to have a couple beverages without having to go find a liquor store and possibly have to buy a larger quantity, &/or to go to a restaurant and pay a much higher price. I would definitely go back--and recommend--due to this alone, together with the great cleanliness and comfort.

    5
    « Madison hotel »

    The Best Western East Town was a total pleasure to stay. We would definitely use this facility again for future trips in the Madison area. The hotel surprised us with a "hot" breakfast that was awesome. We also liked the seating area in our room.

    4
    « Nice place »

    We stayed here for one night on our trip out west and were very happy with our stay. The room was spacious,clean and comfortable and the hotel staff were friendly and welcoming. The wifi worked very well and there are many good restaurants with in walking distance. The hotel is located close to the interstate yet far enough away that it's very quiet.

    4
    « My go-to place in Madison »

    This place is consistently clean and everyone is friendly. It's near my interstate exit coming from the North and just about everything else I go to Madison for. Price is right too. Noise at night seems minimal too.

    4
    « Concert Night »

    Clean, Comfy. Good Breakfast. Hotel was booked solid as it was UW Madison graduation. Thought hotel would be noisy and crazy parking. Was pleasantly surprised that it was quiet and there was plenty of parking. Lots of restaurants within walking distance and a nice mall very close as well.

    5
    « Best value during my cross-country trip. »

    I spent two weeks driving across the country, from California to New Jersey. I stayed at several different hotels. Out of all the hotels in which I stayed, I was most pleasantly surprised by the Best Western in Madison, Wisconsin. All of the hotels I stayed in charged between $60-110 a night. This BW East Towne Suites was right in the middle, yet it offered the most for that price. It was the only hotel that offered a balcony, a couch in the room, plus all the other amenities I found in other establishments, like an in-room fridge, microwave, etc. It also had the largest bathroom and shower. Each of these things may seem of little importance, individually, but when added together it made the room better in my estimation. Because of how much I enjoyed my stay at BW East Towne Suites, I looked for other Best Westerns to stay in for the rest of my cross-country trip.

    3
    « Not bad, Not great.... »

    Upon arrival, the staff went through the motions of getting me checked in, but would clearly rather have been somewhere else or talking to each other rather than helping me. The condition of the flooring in the room needed to be fixed/replaced, and the Quality of the TV in the room was poor. Other than those things, the stay was un-eventful, but nothing to cheer about.

  • 5
    « Great Place »

    Always stay here when in Madison. The location is perfect, staff are friendly and accommodating. Rooms are clean and most are updated. The breakfast offers a nice variety. The pool area is always clean. Above all the staff and warm welcoming feeling is why I keep coming back.

    5
    « Wonderful extended stay! »

    I recently stayed at this property for seven days while I visited family. Two of those days were unexpected due to airline cancellation at the last minute. The staff couldn't have been more helpful. This hotel's appearance is date, inside and out, but do not let that keep you from staying here! It is spotless, and the quietest property I have ever stayed in. The breakfast area is spotless and kept well stocked each morning.( however, the scrambled eggs leave something to be desired??) Nonethless, I appreciated the mini mart downstairs, that you can purchase snacks, beer and wine. The hotel was always busy, but that never detracted from the service. I would definitely make this my first choice hotel for my next stay in Madison. Very conveniently located to the airport as well.

    5
    « Great Staff »

    Best staff ever! We forgot some items in the rooms but the house keeping and front desk staff were kind enough to call while we were still in town. We drove back and picked up those items. Gotta love the Midwest values. Thanks you Jon and the house keeping staff!

    5
    « Quite and comfortable »

    Easy access coming into Madison. The staff was most accommodating and the room was great. A group of high schools students were staying that evening also, We requested a room away from the students and the staff honored our request. As it turned out, the students were not an issue. A good breakfast, and on our way.

    5
    « Excellent staff at great location »

    The staff was very accommodating and Seth went out of his way to make our stay great !! The complimentary breakfast was much better than I expected. Hotel is close to East Towne Mall and many restaurants. We will definitely stay at Best Western Madison again.

    4
    « Great place to stay »

    Good location, right off I90/94. plenty of restaurants around, nice clean facility. Excellent hot breakfast with real plates & silver ware. The room was clean, the bathroom is on small side, and the lighting is dim. The mattresses were ok, but are due to be replaced. The staff was all great and very helpful.

    2
    « needs updating »

    This hotel is just looking "tired".....poor quality towels.....back door could be opened without a keycard....breakfast was mediocre at best. The only reason we stay here is because they allow dogs and we can get a 2 room suite with a king bed. But I will be looking around before we book here again.

    4
    « Five Star Value »

    Booked a two room suite, price just under $100. Carpet and furniture a bit worn, no desk convenient for setting up laptop - moved small dining table next to kitchenette counter to reach plug - wifi was good. Plenty of room with separate bedroom for privacy. Room was clean. Several restaurants within walking distance, plenty of parking. Two heating/cooling units (one in each room) worked satisfactorily. Breakfast was hot and generous. If you're not looking for luxury, this is an excellent value, clean and functional. Also, easily accessible from I-90/94.

    5
    « Great Location & service »

    This hotel had it all great room, location and breakfast. Can't remember names of staff but they helped with directions places to go and eat. Breakfast had all my favorites eggs, sausage and waffles. What else could you ask for.

    5
    « Super suites »

    Right off of interstate 90, next door to the mall, by many restaurants.... north of the State capital is where we stayed with 4 other couples. This hotel is fairly new and the service staff is excellent. When you can just walk into your room and be comfortable without looking around is good. That's what a $110 a night room should be like and when we stayed an extra week day night it was $97. The breakfast was really nice because someone actually cracked open and scrambled eggs, potatoes and sausage on a grill... plus there was the standard do it yourself waffle iron which is my favorite

  • 4
    « Shaky Start But..... »

    They sold the balcony room that I was promised on my first night of a 5 night stay. The night clerk put me in a handicap king room which was comfortable and clean. She also knocked $10.00 off the room rate. Promptly the next morning I was moved to a single queen balcony room. The maintenance man, Nick was kind enough to move my things to the new room 439. Breakfast is pretty good (food is subjective). There are scrambled eggs, sausage, gravy, biscuits, waffles, muffins, cereals, fresh fruits, yogurt choices, toast and decent coffee. The breakfast staff is very good. The room is good for one or two people although the small couch folds out it would be a squeeze for 3 people. TV has adequate cable channels. Good reception and wifi is pretty quick. Housekeeping is prompt and good. I've not mentioned how they treat my service dog as she is hospitalized here in Madison for chemotherapy and a splenectomy so she is not with me. I would return here again.

    5
    « Best Hotel Rating EVER »

    Stayed in a handicap room with our golden retriever. Handicap setup: excellent. Bed comfort: excellent. Bathroom configuration (your cords don't drape over the sink): excellent. Staff attitude/helpfulness: excellent. Breakfast: excellent-outstanding, with real dishes. Not only was the choice and quality of food excellent, unlike other hotels the ambience was pleasant. OK now for the most amazing feature: Coffee: excellent! Couldn't believe it, excellent close-to-Starbucks tasting coffee in a ceramic mug! We've spent twice as much and were half as pleased. (If you think this review is too effusive, read our other reviews and you'll see this is the best review we have ever given.)

    4
    « Another great stay »

    Our go to place as a half way stop between MN and IN family. Great pool. Great breakfast. Easy access to restaurants, shops and the freeway. We will stay here again for sure. The only down side is that they charge extra for each child over 12. Strange.

    5
    « business travel »

    I always stay at this hotel when I am in Madison. It is in a great location, easy on/off freeway, close to places to eat and the mall is close for shopping. The staff are very friendly and helpful. The rooms are clean and a nice size. The patio and balcony rooms are always a treat to open up and let some fresh air in.

    4
    « Quick stay for sporting event »

    Stayed one night for a sporting event. Our event was at the Alliant Energy Center and this hotel is easy to get to from the interstate and not too far from destination. Lots of food options in the area for a family.

    3
    « Dated Hotel, but Front Desk is so Nice »

    My dad, son and I stayed at Best Western East Towne Suites while passing through Madison. I chose this hotel because of the price-point and the proximity to restaurants and shopping. I'm having a bit of a hard time giving this hotel a rating of a 3/5, as the front desk staff were so nice. I think we even met the manager, and he was extremely nice as well. Because of this, I would give their customer service a definite 5/5. The reason I'm giving it a 3/5 is because the hotel seemed dated. The beds were hard, the sheets were thin, the wallpaper in the room was starting to peel, etc. The bathrooms were small, and other things showed the hotel's age, such as the thermostat being on the heater/air conditioner instead of the wall, the carpets looking somewhat old. They have put in the newer Best Western bedding, etc., though (the white bedding.) Breakfast was really good! They had hot items (eggs and biscuits, etc.) as well as cold items to choose from. There was someone constantly cleaning, too. If you like excellent customer service and don't mind a dated hotel, I would recommend this hotel. Otherwise, I'd recommend waiting until it gets a refresh.

    4
    « motel reveiw »

    over all good experience good breakfast how ever bed was not what expected more like a full size rater than king or two queens used too. Bed not comfortable! Staff friendly Clean room only complaint was the bed.

    4
    « All the comforts of home »

    I came to Madison for business and found just what I wanted in this hotel. Due to the rough weather and my difficult schedule, I needed to be able to eat at the hotel as much as possible (preferably in my room). I found quite the bargain with this Best Western--full breakfast, refrigerator & microwave in my room, and free WiFi. I hadn't realized that it had such close proximity to several reasonable restaurants (by the mall). It was easy to hop on the Interstate. And when I finished my day I found $1.00 domestic beer in the hotel 'store'!

    4
    « Comfortable and Quiet »

    We are staying here currently on a business trip. Rooms are like mini suites. So lots of space. Microwave and frig. Beds and pillows very comfortable. Rooms very clean. Only downside is small bathroom. There is a nice looking indoor pool and hot tub area. Large breakfast room with free breakfast. Great location near shopping and restaurants. Staff was friendly and helpful. The only con was this. We arrived after 11 pm. When we got our key cards, we went to check into our 4th floor room. Card went in...light turned green...door opened--only partway---the security latch had been fixed by the guest already checked into this room!!! My husband went to front desk and we were promptly moved. As a former hotel employee, this is not good; however, mistakes can happen, and I would stay in this place again.

    3
    « Bad Stay, Good Customer Service »

    Our stay here was not good. However, it was remedied afterwards. After leaving the review below, the hotel reached out to us, refunded our stay and assured us that the kitchen staff problem had been resolved. I am thankful that they care enough about their customers and quality to fix the problem. We will be going through this area again soon and although I originally said we wouldn't return, after seeing how they care we just might return. Thanks for doing your best to fix a bad situation, Best Western! Original Review: The room was average. Nothing bad and nothing super outstanding. The bathroom looked like it could use some updating and the towels seemed exceptionally small. However, the bed was comfy. The room was clean. So all things considered-3 star average room. ?Breakfast was very cold (not a hint of heat) scrambled eggs, potatoes and sausages. I had to go through 6 plates before I found one without residual egg smears. It was pretty bad. The redeeming quality was the make your own waffle iron. It was just a matter of finding a clean plate for it. ?All things considered, I will not return to this location.

  • 4
    « Met my needs for one night »

    Overnight stay in Madison was unremarkable. I only needed a single bed for one night while visiting family. The room was furnished with a queen bed, couch and table, desk, and limited cable TV. Outside temperature too cold to sit on balcony. Bathroom was adequate, but cramped. Location is near East Town Mall. Great for shopping and close to interstate and main arteries into Madison. Breakfast was served 6:00-9:00AM- I would say better than average for a no-frills hotel stay. I did not use pool area. Front desk attendant was friendly and efficient. Overall a good value.

    4
    « best western review »

    hotel is very nice. Hot tub was hot. The room we stayed in was very nice bed was a little uncomfortable but not really bad over all. The staff are helpful and will help you with anything you need.There are lots of restaurants around the hotel in walking distance along with some places to shop.I would stay here again.

    5
    « Best Hotel in Madison »

    The quality of the room completely out weighs the price. The pool area and free breakfast only add to the experience. One way they could improve their service is to provide trays to carry breakfast back to the room for those who would like to do so. Conveniently located next to restaurants and shopping centers, East Town Mall, BestBuy, Home Depot to name a few.

    5
    « Very clean hotel with friendly employees »

    This was a very clean hotel with friendly employees. The pool and hot tub area were clean. The rooms were clean and comfortable. I would not hesitate to stay here again. The hotel was in walking distance of a mall and several restaurants. The restaurants ranged from fast food to a nice sit down eatery.

    3
    « weary travelers »

    The rooms were clean and tidy, and the staff was very friendly! but the beds left alot to be desired...Mattresses were barely there, and had very thin blankets..There was only 1 extra blanket in a cabinet, but for 3 family members, that didnt work well! At 2am, traveling for a hockey tournament in minnesota, we didnt feel like loading back up and trying one of the other hotels. Upgrade the bedding, and this place would be fantastic!

    4
    « Good two-night stay. »

    Everything about the hotel was very good except the bed. I don't know how to describe it. It wasn't too hard. It wasn't to soft, and it wasn't just right either. However, I did have enough pillows to make myself comfortable.

    4
    « Better value than some »

    The BW E Towne was a better value than many motels I've stayed. It has all one needs for an overnighter plus without the higher costs. Breakfast had more selections than most, room was nice size, clean with all amenities, frig, coffee etc. Only down side was the guest next store setting their phone alarm at 5am and sleeping thru it until 7am. Either it was set at a very high volume or the walls were a bit thin.

    2
    « Ok room, cold breakfast, dirty plates »

    The room was average. Nothing bad and nothing super outstanding. The bathroom looked like it could use some updating and the towels seemed exceptionally small. However, the bed was comfy. The room was clean. So all things considered-3 star average room. Breakfast was very cold (not a hint of heat) scrambled eggs, potatoes and sausages. I had to go through 6 plates before I found one without residual egg smears. It was pretty bad. The redeeming quality was the make your own waffle iron. It was just a matter of finding a clean plate for it. All things considered, I will not return to this location.

    3
    « Ok Stay »

    The Room was OK Dated but usable There Back Door Would not Lock So Anyone off the street could enter not secure at all The morning Breakfast was COLD Eggs and Sausage and potatoes All were cold and tasted like reheated from day before

    5
    « Madison WI »

    I had the nicest rooms for the price in Madison. The hotel was an easy on/off from interstate but just far enough away to be quiet sleeping. The rooms were pretty and I even had a little balcony. The Madison mall was right across the street as an added bonus.

  • 4
    « Good stay, friendly staff »

    Check in and check out was problem free and stress free, the rooms are all suites and ours was clean and quite comfortable. All of the staff we encountered was very friendly and helpful. The pool was above average for a mid budget hotel. I would stay here again.

    5
    « Great place to stay »

    We have stayed at this hotel numerous times. It is our "go to" hotel when in Madison. Having 3 boys in school at UW it is convenient (16 mins to campus)..plus many restaurants and shopping within walking or a very short drive. Easy on/off the highway. Rooms are very nice. Like other reviewers have said, the bathroom is small. But, I hope you dont spend that much time in the bathroom anyway!!! We love this place and it is very affordable. I would recommend it to everyone!!!

    5
    « More than Expected »

    Excellent everything! We got a great rate for a clean, comfortable room. The staff was efficient, from the desk clerk to the breakfast attendant. The hotel was clean (besides the room, the halls and elevator and the pool area) all clean! The breakfast was wonderful. The pool was a comfortable temp as was the hot tub. We felt we got a great place for a great price!

    5
    « Favorite place to stay »

    This is my favorite place to stay in the state, nice atmosphere, fun staff great poo land nice breakfast. Easy to get to and park with a trailer. Rooms are up to date and best of all it is very affordable for the area.

    5
    « enjoyable stay »

    Needed a place to at the half-way point. Really made a good choice in picking this hotel. I will go back if I am ever in the Madison area again. It is within walking distance of many restaurants. But I was alone so I bought a box dinner from the office and fixed it in the microwave in my room.

    5
    « Great Value »

    This hotel is a great value and is near everything you could possibly need. There is shopping, restaurants within walking distance if the weather is nice. I stay here every week when I am in Madison for my job. The hotel has large nice rooms, and the free breakfast is very good with a nice selection of items

    3
    « Mediocre hotel »

    Room was clean but mattresses were aweful. So old you could hear the springs creak when you made any kind of movement. Extremely uncomfortable!! Bathroom was definitely small (if your over 6' tall you'll feel a but claustrophobic). Breakfast was ok, nothing to brag about. We stayed at several Best Westerns over the summer and this was by far the worst. I definitely can't see staying here again unless they upgrade (especially the mattresses).

    4
    « Clean and close to higheay »

    Stopped here for a few hours while driving during thanksgiving. It was clean, people were friendly and the breakfast was fine. It was perfect for a quick place to stay and get some sleep before continuing to drive. It was also very cheap. Got a great rate on Priceline name your own price!

    5
    « Great hotel at a great price! »

    Very nice, well maintained hotel with friendly service. We stayed for 2 nights earlier this month and everything about this hotel was good. Best hotel breakfast we've had in a long time, all food tasty and hot. We will definitely be back.

    4
    « Comfortable »

    I stayed one night for business. The fitness center works...no dumbbells and the treadmil is old. The bathroom is very small and the towels could be replaced. I had a balcony which was nice however I didnt use it. Walking distance to shopping and various restaurants.

  • 5
    « shopping »

    Every year members of my family stay at the hotel for 2 days in December Christmas shopping. We get connecting rooms, which works out well for us. We have done this for a few years and always stay at best Western by the mall. We like the friendly staff, good food, clean roomms, and decor.

    4
    « Madison Weekend »

    In Madison for some shopping and exploring the area. We had a king bed suite that had plenty of space, was very clean, quiet and comfortable. Great price for the value, convenient to endless shopping and only a few minutes to downtown restaurants and the Capitol. Bathroom was a little small but had we weren't spending the weekend in there so didn't matter to us. Will definitely choose East Towne Suites again. Pet friendly too!!

    4
    « Another satisfying stay »

    We have stayed here many times in the past. Felt lucky to find a reasonably priced room on the Wed before Thanksgiving. Clean, easy to get to from 94, friendly staff, good breakfast. Can accommodate a family of 5.

    3
    « Average Hotel Good Price »

    I stayed at this hotel recently and it was nice. A good location but just average. I could hear the television in the next room. In fact, I didn't need to have my volume up since I had the same channel...Yes, it was that easy to hear. Fortunately, the person went to bed about the same time as me. The food was good at breakfast and the staff were great. I probably would stay again because of the location and food and staff.

    4
    « Best Western East Towne Suites, Madison, WI »

    We stayed at the Best Western in Wisconsin on our trip to Mayo Clinic in Rochester, WI. Everything was excellent to very good. We were satisfied with the value and the room which we were assigned. Breakfast was good for a hotel.

    4
    « Just a nite out »

    The wife and I had to spend a night in Madison and stayed here. Very clean, staff very friendly. Room was comfortable and cozy, bathroom a little small. Pool area nice and clean. Morning breakfast was great, waffles, eggs, ham, potatoes and sausage gravy and biscuits. Also fruit and healthy choices. Some construction people were staying thought at 6 am when they open would be slow. But there was plenty to go around. Only issue was in the morning around 5 or so the garbage truck came and woke me up. Lots of banging.

    4
    « Pleasant »

    Check-in and out was simple. The room was nice and spacious. Free in room WiFi was a necessity. The shower was short. Arriving late at night, the parking lot wasn't well lit. The hot breakfast was good; wished they had bacon instead of sausage. Overall, it was stay was pleasant.

    5
    « good breakfast »

    breakfast was good. I really enjoy my breakfast at this location. rating breakfast to be 10. Connect to the wireless was difficult They couldn't help me through the phone, I end up have to bring my laptop to the front desk to get help connect to the wireless. it was ok but inconvenience.

    3
    « Good comfy room , nice breakfast »

    Stayed for a night , on our way to Chicago ; it's close to l90 , comfortable , nice staff who greeted us with a smile even at morning 1 am ; Breakfast was very nice too . Chinaware and silverware at breakfast was a surprise. Wish to have more fruits at breakfast .

    3
    « Second visit »

    Our second visit to this site. First time were more impressed than this time. This time the room seemed to be laid out differently. The bed was so close to the air conditioning unit you could just get through to go to bed. The bathroom was so small that you could just shut the door. The breakfast had 2 of the 4 juice choices empty (the best ones) and there was no pancake batter. They give Best Western points but will not redeem them for anything except the lowest priced room.

  • 5
    « What I Expected »

    I've stayed at several Best Western and so far they have all been great. This location was no exception. It was located close to the freeway, for getting around and there were many options near by to eat. Room was clean and breakfast was great.

    3
    « Great place to stay EXCEPT for the HVAC »

    This is a conveniently located hotel for the business that drew me to Madison. Overall hotel sound proofing is excellent and bed is like being home. Unfortunately the HVAC system has aged badly. The fan level on low produces a rumble comparable to and old VW idling in the room. We simply turned it off to sleep and piled on blankets from the car to avoid hypothermia. When questioned the housekeeping staff advised that most of the room fans sound like the one in our room.

    4
    « Second time just as good as the first... »

    This was our second time staying here, the first time was with our 3 year old. Both times we could not be more pleased with our stay. The only thing holding me back from a 5 rating was how cold the pool was... it was seriously chilly. We will definitely be sure to stay here again when the need arises!

    5
    « Great service »

    Hotel staff was excellent. The Reservation Manager went out of his way to help me resolve an issue that I had with hotels.com. This Best Western was extremely clean. Breakfast was no frills and very good. I'd definitely stay at this Best Western property again!

    5
    « Holiday in East Towne, Madison »

    Excellent facility and friendly helpful people, great location with easy access to small towns and downtown, very good breakfast and easy access to room and parking. Beautiful and quiet with great people and staff!

    5
    « A Really Nice Place To Stay »

    This is a mighty nice place to stay. We had a big double room with a good bed. The hot breakfast was more than expected. I was very impressed with the helpful staff. The location which was near the interstate was close to lots of resturants and shopping.

    4
    « Nice experience »

    A good hotel for the price. I was attending a conference at this location. My room was clean and the staff was friendly. The service for the conference room seemed to be adequate for our needs. The only thing I'd recommend is bring your own pillow and breakfast is a bit on the "frugal" side.

    5
    « Exceptional Value »

    The quality rooms, hot breakfast with waffles, eggs, sausage, as well as the locational convenience make this a great value! We stayed over Homecoming weekend and it was perfect and easy on the pocketbook.

    5
    « Long-time Reliable Madison Choice »

    All accommodations are one- or two-room suites and many have balconies or patios. Check-in is unbelievably efficient. This is an older, extremely well-built facility. It is also well kept and noticeably quiet. The pool area is very attractive, not just a little pool stuck on the end of the building like a lot of today's cookie-cutter highway hotels. The complimentary breakfast is actually real breakfast food from a real kitchen: scrambled eggs, sausage, biscuits & gravy, etc. The location is just off the interstates and attached to a shopping mall. There are at least a dozen restaurants within walking distance. Downtown and the state capitol are just a couple miles or so west. It's somewhat farther to the UW university campus but not that difficult to reach. Dogs are welcome, although the nightly $20 fee is excessive. Kids do more damage but are free! We have stayed here many times travelling through Madison. It's a hard to beat value.

    4
    « Visiting our college student »

    We would have perferred to be closer to UW Madison where we were visiting our college student. But since hotels were scarce, we were happy to find this hotel right off of the highway and near Washington Street, a 15 minute drive to the capitol, and the UW Campus. Since the Hotel is near East Towne Mall, we took advantage and went shopping for our daughter at Home Depot, and Old Navy. This is a pet friendly hotel, and we were put in a first floor room where, we found out, is where most pets with their owners are put. The staff was very understanding of my husbands allergies and moved us up to the 4th floor. Could have used an extra towel. Otherwise, nice staff, breakfast, & room (on 4th floor).

  • 4
    « Better than Average Hotel! »

    We stayed here during while attending a football game. There was nothing to complain about, the hotel seamed to be kept up nicely, and the pool/hot tub area was nice and bright. The breakfast had warm options like eggs and sausage. Would stay here again!

    2
    « Cheap service »

    There was no lotion left in the bathroom; just a shampoo/conditioner combination and a couple of small soaps. I called front desk and ask them if they could send up lotion. They said they do not provide that but they sell it for $2.00!!! I did not expect such a response from a hotel where they charge over $130.00 for their rooms. Such a cheap service. Even Motel 6 gives you one of those tiny lotion bottles!!!

    4
    « Great Deal! »

    We were just passing through and needed a night to stay. We made reservations for 2 beds for 4 people. The hotel was very easy to find being off the highway. The Hotel was bit old looking but the suite and facilities were clean and neat. The room was a very good size room and had a couch so that the non-couple pair didn't have to share a bed. The swimming pool was good and relaxing. The breakfast was good and well stocked. Nice location-easy access to several restaurants and back to the interstate.

    5
    « Outstanding service! »

    We came on a Badgers game weekend - but we came for a wedding. They had to be totally booked but yet we still got early ck in @ late ck out! Included was a "continental breakfast" well.... This was way more than a continental brkfst-- hot eggs, potatoes, sausage plus waffles & of course all the ususl drinks & cereals! There were 2 people that made sure everything was stocked & clean! I dont think they stopped moving the whole time we were eating!!! This best western goes above & beyond!!!! Thank you for a great stay!

    2
    « Hotel needs to be updated »

    This hotel has small bathrooms that have mold growing in the tub area and poor water pressure. The beds and pillows are uncomfortable compared to other hotels in the same price range. The breakfast lacks variety - no yogurt, pastry, only one waffle maker, etc. We were supposed to have an upgraded King suite, only to find out we had queen beds. But, we could get a King bed for an additional fee- really??

    5
    « Excellent visit »

    Very new motel. Excellent location. Many restaurants within walking distance. Had problem with internet. Not sure it was the hotels fault or elsewhere. Breakfast very crowded in morning with college team staying there, but seemed to have extra staff on hand to help handle the crowd. Food choices were excellent.

    4
    « Great location »

    Quiet even though right by highway and mall. Easy access in and out. Room nice and bed was extremely comfortable. Breakfast was hot, good and they also have a small store that had decent prices. Would stay again and recommend.

    4
    « a good stopping place »

    We stopped hear as a half way point on a trip to northern Wisconsin. This is a better than average hotel with a very comfortable room and bed. The breakfast which is included was also better than average. The location is very convenient to I-90/94 and there are a number of good restaurants in the area.

 

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·Da: Interstate 90/39/94 direzione nord. Prendi l'Interstate 90/39/94 fino all'uscita 135A e svolta a sinistra al primo semaforo. Supera il semaforo successivo e troverai il BEST WESTERN East Towne Suites sulla sinistra. ·Da: Interstate 90/39/94 direzione sud. Prendi l'Interstate 90/39/94 fino all'uscita 135C e svolta a sinistra al primo semaforo. Svolta a destra al semaforo successivo e troverai il BEST WESTERN East Towne Suites sulla destra. ·Da: centro di Madison. Percorri la East Washington Avenue (autostrada 151) per circa sette chilometri e svolta a destra su East Springs Drive. Supera il semaforo successivo e troverai il BEST WESTERN East Towne Suites sulla sinistra. ·Da: autostrada 1...

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