Best Western Premier The Hive

Paradise found at Best Western Premier The Hive. From the moment I stepped into the hotel, I was greeted with warm smiles and impeccable service. The rooms are spacious, the amenities are fantastic, and the food is simply delicious. Can't can't wait to come back! #StaycationGoals #BestWesternPremierTheHive With Love Natha Narita

as a solo traveler, i feel so comfortable staying here because first the location is near with halim perdana kusuma airport, the rooms are clean and wide (it's very worth the price) also the breakfast menu is varied and taste so good especially the fried rice! all the staff are so helpful and informative :)

really satisfied to stay here with family and we were all very happy to get some good service from the staffs. the facilities are working property that you would feel as comfort as in your own home. great choice! no regrets!

I came here for my quick visit before heading myflight in Halim Perdana Kusuma Airport. I orderes an american breakfast take away and indonesian breakfast. The staff reception completely help me in order all I want during my flash business trip. Next month, I would have a plan to stay with my family, the hotel kids friendly enought as they provide swimming pool for adult and kids

Perfect for Honeymoon I tried to stay in Best Western Premier The Hive located in Cawang, East Jakarta. This hotel situated ih heart business district. Once you open you curtain, the view of city was totally stunning. The staff is more than attentive. The amenities quite complete. No hesitate, i would come back very soon in near future.

i came here a month ago with my wife. The lobby located in 5th floor. you need park your car in basement. The staff very friendly. My most favourite moment was teh breakfast time. Variety of bakery, lice cooking, and sort of pudding is my full love corner. The room was 100% cozy, you can't say this place is recommend to stay. But, I have to stay, this hotel is totally 1000% recommended. Next time, I would more than happy to try another higher type of room such as I heard any room with full of glass, its called by corner suiter room.

I have stayed twice at this hotel and I think it's pretty good. In one building there are mini market, drug store, KFC, Starbucks, and behind the hotel there's Circle K. The swimming pool is quite comfortable, the staff are quite friendly, but the shortcomings are in the breakfast menu, the dishes are lacking seasoned and the worst part is the cake and bread section. If the hotel is full waiting for the elevator requires patience because there are only two elevators and it's rather slow. Hopefully in the future it can be improved

Best experience for all service in this hotel,, breakfast excellent and all staff very helpfull and friendly. The room very clean and Quiet, . This is one of the best hotel in Jakarta, …recommended for staycation with family…. Thank you …..

Strategic location in jakarta, best view in corner room, breakfast was good, very friendly and helpfull for all staff especially to sagita, we got room upgrade to biggest room in the corner, keep the excellent service.

the hotel room is very spacious, i stay at corner sweet room, and the view was really amazing i coud see city forest from my room. not to mention the service is also quick and helpfull, very recomend to stay here!

It is perhaps more towards Plus brand of Best Western and not Premier, but otherwise a nice hotel. Rooms are nice, breakfast is decent. Service is not perfect, but they improve. Management is helpful.

MR. GENERAL MANAGER Mr.Andi Fornt OFFICE MANAGER and your team, Fornt Supervisor FB MANAGER, EXECUTIVE CHEF UMI & ALL STAFF Thank you for everything you have done to me, I am really appreciate that so much. Best Western Premier The HIVE , JAKARTA Your facility is the best in Indonesia, I can feel it and believe that everyone or any clients are feel the same. Thank you once again for making my holiday special after what we have been through a year after Covid. Mr.PASSWAT CHANPAISANSIN

This hotel was good in everything. Services, Rooms, Facilities was the best especially the Corner Suite Room. You can see Jakarta's view from here and my stay was amazing with everything that this hotel gave. The food is also 100/100 !. Recommend you to go here if you need time for yourself even for family trip.

Hotel having spacious rooms. Close proximity to domestic airport. Food choices at breakfast are good . Overall satisfying experience. Was upgraded to upper scale room from basic reserved room Will be pleased to stay again.

nice view, nice hospitality, and delicious food and beverages.. Luxurious residence with very classy facilities, making you rest comfortably.. good job for mas Ulin for the service.. sukses selalu....

i stayed at corner suite with my husband for honeymoon, we love stay at this hotel, friendly staff, good breakfast, nice swimming pool and a room at corner suite is very huge and they have a bathtub, we enjoyed our stay at best western premier the hive, we will back stay at this hotel when we visit jakarta

staying for holiday and booking for deluxe room and get free upgrade to superdeluxe room, receptionist so friedly and good manners. room with road view so confortable and cozy,. i have a good stay here

The hotel should not really be under a Premier brand. There were issues with room cleanliness. No proper recognition of elite status at check-in. Electric outlets are not compatible with US plugs, when I asked for adaptor, I have been sent a broken one. Wifi may not connect at all when you need it. Wasted an hour for changing a room and getting a functional adaptor. All that was rather frustrating. Breakfast was decent though.

the location really strategic, the staff are very responsif, and the service beyond great! not to mention the VIEW! i got a 2 view at the corner room which city view and city forest view which is rare to find in Jakarta

Good hotel, it was good for stay, hope that bestwestern will always maintain it service to their member, great pleasure to be become bestwestern reward member that gave many benefit for they visitor..

Fell bad since check in time ,i had different type of room booked, since I got Twin room instead of Double bed which in booked in Agoda and had to upgraded it to get Double bed, coz i stayed for 2 night from 2nd March till the 4th And at the end of the last day, I paid for Late checkout Fee in Fo, but HK staff had tottaly lack of attitude that keep ringing my doorbell when i already put sign Do Not Disturb, disturbing while im doing online meetings. And i have to left my work just tell staff that i had a late check out time ,that he have to check it with the Front desk the rest is Ok, might be considering back for return

Thankyou for mr chandra and noval . They are very friendly and helpfull. soon i'll be back . Oh ya satu lagi . Makanan pada resto nya sangat beragam dan enak . Tempat nya juga cozy . Thank you best western .

Thankyou for mr tonny and mr david They are so helpfull and So friendly . Nice to meet them so much I'll visit again bcz im very comfortable to stay at best western hotel Thankyou guys . See you again

Hey I get change room with our asking also, Thanks to Ms. Kristiana and I also get surprise evening tea from Mr, Uki and Edy (I am truly sorry if I'm mentioned the name incorrectly) but yeah this hotel are super comfy and you can find outside food easily

I stayed for 1 night at corner suite. The view is fantastic, the room is spacious. Everything ran well in the room. Only basic amenities provided in the room, but they're happy to provide additional amenities on request. Breakfast is good, they serve various Indonesian dishes and good option of desserts. I will definitely be back for another staycation.

Lastweek i stay at Best Western Premier The Hive in East Jakarta. So Happy for All Service .. friendly crew , nice view i had and one my favorite thing is a lots of breakfast menu hahaha so i wish i can stay in here again.

Really enjoy my stay here, all staff very friendly and give a great hospitality. Strategic location make me easier to go everywhere. The pool was amazing. Breakfast is good. All perfect, will comeback soon!

My favorite hotel to stay when duty travel to Jakarta. Located at very strategic point, easy access and close to airport, spacious room and clean, great staff and hospitality. during this pandemic to much fasilities close but its oke to cover that virus , . Overall is good and recommended, also breakfast in the room agai due to you can choose at resto or room, thanks

The hotel with the best location near anywhere, close to the toll entrance to Soekarno Hatta Airport, complete facilities, and also comfortable rooms, perfect for those of you who want to do business, or vacation with family.

My favorite hotel to stay when duty travel to Jakarta. Located at very strategic point, easy access and close to airport, spacious room and clean, great staff and hospitality. One point for improvement is about limited parking access for hotel guest, sometimes difficult to find parking slot, too many non hotel guest is blocked the parking slot. Overall is good and recommended.

I was happy to stay at the Hotel Best Western Premier The Hive. The staff was very helpful and the breakfast was great. The room was perfect for me. The only thing was our room faced the main road and the traffic was very noisy all night. Would definitely stay here again!

It's a good hotel, from their rooms to their services. The room is clean and comfy, the room attendant also very kind. Excellent services from the receptionist and bellboy. The restaurant is a very good place to eat and relax with friends or family

I don't think there is a better hospitality place in Cawang Area. We have stayed at the BW Cawang a couple Of times before and the service keeps getting better. We have now agreed as a family that this will always be our preferred place in Cawang.

It was a really nice stay and this is my first time staying in this hotel. staff were friendly adn helpful. There is not much variation on breakfast menu yet it was tasty. Rooms are cleans and sanitized

Cleanliness, staff, room, breakfast are reasons to stay here at Cawang. Beside, many transportation option to get here. We choose 2 breakfast style: Americans and indonesia, and we love it. The taste so Good to be honest.

Too busy at the heart of Jakarta. I need to calm and gain idea for my project and I choose this hotel. The service is good and 2 things that I super like are the food is so yummy and the room, It is big enough.

outstanding facilities and beautiful atmosphere are what is already expected of best western premiere the hive ! best western premiere the hive exceeded even our high expectations on so many levels. The location,the kindness of staff & management,food,comfort ,etc. The hotel itself is a stunning building. Our room had gorgeous views, unique and lovely furnishings. The materials used were luxurious- rich , unique panelling. Breakfast was among the best ever had, and there was a real effort to emphasize Indonesian food using local ingredients. There were fresh greens and vegetables we had never encountered before, all artfully presented with numerous accompaniments.Beauty, spaciousness, luxury and comfort were enhanced by the truly amazing service,their staff are very kind to me,Very recommended for family stay,friends,or even business,what can i say is this is the best hotel!

It was a wonderful suites for Couples and do really comfortable for family to have a short staycation or babymoon! Since the pandemic, they give extra clean for all area and served best! Keep on hard!

Greenery view room!! It is a luxury when you stay in Jakarta. In this situation (due to Covid-19), the hotel still running so well. They even prepare the buffet breakfast. But the facilities, like the pool and gym are closed for a while. But the rest was so good. The hotel provides hand sanitizer in many spots. The best point, the food, and beverage in Level 1 and 2. Will back for sure!

Not stayed here for a couple of years but visited for 2 nights in March 2020. Hotel is still popular and is a very good price ( maybe discounted due to COVID19 concerns). The buffet breakfast is excellent with a good mix of indonesian and western choices.

Strategic location, close to halim perdanakusuma airport and also cawang instersection where you can easily access to jagorawi highway and jakarta downtown. The hotel has cozy and big room, perhaps one of the largest room in town. The food is good.

I stayes here during my business trip with my fellow companion. Stayed at room 502 (if not mistaken) on 8th March 2020. We check in around 22.00,the front office staff handled our registration quickly, but yet not offerinf us a welcome drink. The room is spacious, excellent towel, good water pressure and good cleanliness. I noticed that the amenities is not even a standard for four star hotel, the shampoo, bath gel doesnt have std brand of best western as i know. The hotel has a great outdoor swimming pool. Tasteless breakfast, lack of combination, slow refill yet the fb service team greeted me and serve me with excellent service. I love how they put plain water in bottle.

We enjoy a short vacation in Best Western Premier The Hive (BWPTH). All things are good, even the location, the food, the facalities and the staff. The room itself could put my baby sleep well during the night so me and my husband had enjoy the city night view behind our window. During our stay, we visit kind of food courts located at Lower Ground area there are plenty coffee shop, local restaurant, fast food, even pharmacy in case emergency. But you may still order food dining through room services, their menu also worth to try. Thank you for the services and see you soon BWPTH :)

The location is pretty strategic, near train station and also Halim Perdanakusumah Airport. BWP The Hive also located above food court and some cafe so it's easy to look for food, makes it perfect for family staycation. The breakfast menu in Heather Resto is delicious, warm, and lots of varieties. I especially love the pool, it's clean and also huge. There's two pool for children and adult.

Thank you for Best Western premier The Hive Team because make my business Lunch really smooth all my Business colleague very satisfied having lunch and stay at your Hotel and impact positive to my business goals..really appreciate for the service and fast respond during my guest stay.

Nice and lovely hotel, the room was quiet and comfortable. Special thanks for the receptionist "Merly" because her helping me in solving the problem of hotel check-in. Also, the simple problem that I faced was that, despite the variety of buffet breakfast, it is not suitable for people from the Middle East and West.

It's located not far from Halim airport, and the location is around busy city areas which good for stay if you have business to take care around there. The hotel staffs are very helpful and friendly. It has small gym and swimming pool. Not forget to mention, for the breakfast menu they have a lot of variation that you can choose ♥️

Reception area are not 4 star hotel standard, AC airflow in that area not cool enough. Lobby OK otherwise. The elevator also very hot, seems like no AC at all. The room Ok, there's join room option. Twin bed room applicable for family, for those looking for it should considered this hotel. The breakfast selection and tastes are good, but coffee and some side dish not ready at 6 AM,

Located in strategic area between east and south Jakarta. Best Western Premier The Hive has Swimming pool view's restaurant (It's very nice, btw) even my Son enjoyed his time swimming at the pool. The room is big and neat. The hotel facilities are good and the service is quite impressive.

Overall service dihotel very good and satisfactory. The comfortable and employees friendly Security is quite strict, who ensure the safety and comfort visitors. The food is delicious and loads of variety, jd for those of you who want to feel the food is different fit staying at this hotel.

Such a new experience when I stay right here, good atmosphere, excellence services, good room and clean linen. Very pleasure at Best Western Premier The Hive. I would like to stay at here when I come to Jakarta

The room is big ...room cleanliness and bathroom also well maintened...breakfast menu is so varied and also with the good taste...stay for 2 night make me feel like home because the staff are so friendly...ill be back someday....

Superb, decorating of guest room was nice and bathroom was clean thank you ! I like ambience of lighting in guest room and corridor. Facilities good running like wifi, air con, television, hot water, elevator, etc. Process check in simple and easy, and the last thing... Thanks for everythings.

We stayed in room 1806 and 606 under name john, when I entered room the air cond was not working properly, the design of the room was good and thats suitable for a bussines rest, the next morning i asked ms chris to fix my rooms air conditioner and when i back, the air conditioner has been fixed and working good, she offered me to book room by whatssap message directly for cheaper room's price, also we can get free upgrade. Next month we will try another type room . See you jakarta, see you Best Western

Hotel having good advantage of near to Halim Airport. Foods courts are within hotel buildings giving guests as option to try foods outside . Rooms are spacious in particular to corner where I stayed second time of stay

Booked a room because I had to attend the wedding in Taman Mini, The Hotel has an easy access from the exit toll, The Super deluxe room was very spacious, The restaurant next to swimming pool has a very good ambience, And the Staff was perfect especially the Front Office team and Mr.Toni as a manager, He is very humble and respectful person..He helped me a lot during my stay, I will definitely come back if I have another event in that area.. Thank you all for your hospitality

I love this hotel so much.. they re very maintain their hotel. Nice bed, nice bath room and amenities. Staff is very friendly and take care their customer very well. There was changing in cleanliness of room since last year on August 2018 I came here. Thank you so much for your hospitality and maintain their customers very well.

the lobby is very crowded , queup for waiting my room but everything paid with i get free upgrade to suite room , and nice hotel with restaurant so close to swimming pool and when im breakfast i met with the ladies who duty at restaurant she asking about my room and i said everything was good but i need one more slipper also even she is not a waitress , she is helped me for using a machines coffe with her smile , i dont know who the name but your helpful.

my family and i had a really great fun to stay in Best Western Premiere The Hive. the staff so helpful, great service, good food and pool. big room its enough for my kid to stay fun in room, with big king size bed, and good sofa was so comfortable. breakfast had a good taste. i always ask for sandwich goreng carbonara, its so yummy! ⭐⭐⭐⭐⭐

Stay at the hotel for 3 night stay on weekend and found the hotel is so packed. Waiting for checkin is queuing considering so many guest, but it is still reasonable since i think the hotel is quite popular. The good thing is the staff is very friendly and helpful, the wifi good, the room nice and spacious and the breakfast have many variety. I can say staying at this hotel really worth the money since they dont charge too high for five stars hotel

Saya booking via tiket.com untuk stay 20-22 September 2019,request non smooking room. Alhasil pas c/i dapat smooking room karna ada grup kementrian extend. Dapat kamar #716 untuk tipe Super Deluxe Double,inside the room no hand towel,no face towel,only 1 setup slipper or wine's glass.But,i already request to reception during c/i for tommorrow room move to non smooking room and rec agre to make a note. First BF,i like western menu btw. For western menu only bean bacon and sausage ready,no beef bacon/spagheti/potato and no sushi. Sep 21 morning Kristin (i mean GRO) ask me about room and sure i tell the truth if i need room move and her direct help me to make second note in recpt. Arround 1 pm i left hotel and give room key to recp. Around 5 pm i'm back to hotel and ask about room move but recp say if now something happen about the system's down and no find non smooking room for me and offering for down grade(not some with may room type's Super Deluxe Double),absouletly i say i cann't to downgrade. So,i choose stay in #716. And i call Kristin in resto but no duty on afternoon. This is disappointed btw. And some minute later Kristin call and say if any misscommunication on recp staff about my new room. OMG,is that service that i got from 5***** hotel??? Thanks Kristin for your help. And i move to room #1917. Good room,so clean,completed amenities,close to the lift. But,AC panel and hair dryer didn't working properly. What happen with your room Best Western Premier The Hive. Why its happen during my stay there. Really disappointed experience. Second BF. Still no beef bacon,no sushi,no spagheti,no potato. But i love dimsum,jamu(Indonesia's traditional drink and salad btw. For next stay i hope the service will be better. I'll be back stay soon. Thanks

This is a great hotel with reasonable price. Nice food and the housekeeping staff is very helpful. The room is clean and the bed's really comfortable. The hotel has a modern style with elegant touch. Staying here has made our holiday so convenient and fun. Definitely will stay again next time :)

If you are looking for a friendly and professional hotel with good service around Halim airport, this is just the hotel for you be it for leisure or business. Thr breakfast spread was really good especially the local dishes!

Very good location. Very reasonable price for this great deal hotel. I have got big enough room. Big entrance, double bed, bath tub, and even sofa with area like a living room. It was only one night but wanted to stay longer. No alcohol in the fridge.

It was terrible service since check in process which took 1 hour and even no single staff showed their initiative to make it faster. Smelly bed cover was found until I ask the staff to replace. I didn't find any effort from staffs to compensate my complain. The room seems old and not well maintain, it reflects from tearing wall paper and broken flushing toilet

Staff so nice and friendly, big thanks to ms. Merly for upgrade my room to corner suite room and for breakfast also good, Ice cream for breakfast i think it's a good choice my daughter really like it.

Stay here for a night, but i really enjoy the room and cleanliness of the hotel the staff are also really hepfull and friendly. I also enjoy the breakfast selection. Next time i will definitely stay longer.

Great location if you deal with Businness Area in South Jakarta. Bed so comfy made me can stay for a whole day and price so affordable. Shoutout to Nidia and Dea who accomodate my stay with friendly manner. Tip : just manage your time accordingly for elevator especially during peak hours because it might take sometime to use it. Overall everything perfect!!!

For those who want a short vacation with family, spouse or friend to get rid of tiredness, this hotel is really good, besides because the access is easy, all the staff are friendly, the view is good, the facilities are clean, the bed is very comfortable (this is the best), breakfast menu also a lot, there is a coffee machine too. Cool If asked, would you choose this hotel again or not? Yes Definitely ~

Lovely Staycation with a beautiful view of Jakarta at the night, from 19th Best Western Premier The Hive. Nice sunrise experience before a I got the breakfast at the pool side. Overall, I love this place!

Stayed for only one night on July 5-6th 2019. I booked a room since my family also have some room reservations to this hotel. Having lobby and reception desk in 5th floor. Lobby area may not well spacious, but when i met my room, it was really delighted me. The room was spacious and our bed was big and comfortable. The pillow quality was good and well soft. My Son also has a lot of fun to spend his time on outdoor swimming pool. This hotel provides small pool for the kids. Swimming pool area is placed next to the restaurant, so you can order some food, drink or snack while you enjoying your swimming time. This hotel is located in the middle of east and south jakarta area and very close to Halim Perdanakusuma Airport. If you looking for time eficiency on your next day in tight Jakarta area or if you have early fight schedule on Halim Perdanakusuma Airport, stayed to this hotel owned my recommendation. Special thanks to Ms. Nidia for her high attention of taking care me and my family's booking. Thank you Best Western!

The best place to stay with family, very comfortable and wonderful. The rooms are clean, the service is good, the food is delicious. Stay here make our holiday very fun.. Next time I will come back here with family and my best friend..

A very wonderful experience to stay at best western premier the hive,the location was strategic near to halim perdanakusuma. The room and bathroom were spacious and clean.it was great hotel with a friendly staff

it was a nice hotel with a good staff which is very helpful. the room is so neat and clean, bathroom is big and clean with complete things such a hairdryer, sewing tools, so good at all. the pool is clean and big enough for kids to play and swim. we can get a free towel for swim and its perfectly clean and a good one. and also the welcome snack is so helpful to fulfil my tummy and refreshing drink while we are waiting for room ready. thank you Best Western Premier The Hive

I come to the BW around 2.30PM after rush traffic from CGK airport. One day before my arrival i already call the hotel to make sure my reservation and informed about my estimated arrival. But, i should wait almost 1 hour for my corner suite room (the highest type of room). The receptionist rude and not responsive. Even I'm the BW reward member i never got benefit as BW member during my stay. I didn't get welcome drink, fruit basket and special treatment even i booking for 4 nights. It's very hard looking for parking and something smells on parking area. Room are spacious but not well maintained. I can saw dirty and dust in sofa, table, and bathroom. Very limited option breakfast not five star quality as they stated on the website. Restaurant small near swimming pool, so plenty children make noise during breakfast time. Overall you can choose another hotel near the area (cheaper also),

My quick suggestion: stay away from the corner suite double room at the 19th and 20th floor. We booked the corner suite double room which was the largest and the most premium room available online, and we expected the best out of it, especially since the hotel itself had received numerous appraisal from the consumers. We are very dissapointed. Yes the staffs were very friendly and nice, the food is decent and somewaht tasty for both Indonesian and western, the pool is OK, they have coffee machine in the room... But the air con was very bad so the room we had was considered as warm. When we first arrived, the whole 19th floor were extremely hot. I was failed to understand why on earth that they didn't turn the air con on. The room was even worst. We have waited for a half an hour to get the air con working, and nothing came out of it so we asked for another room. They gave us another room on the 20th floor and it's the same all situation; it's hot.

Best for leisure time with my family. Enjoy the swimming pool and the varian of delicious foods. Maybe next time we should go back here in the short time. Oh, i have a son 4 years old, please make sure you can make playground for kids, it should be more fun.

The best place to stay with family. I have two children who love swim. They really like swimming there because there is 75cm pool. BWP has many food choice, include Indonesian Food. The service also very fast!!!

I really like the location, it's in the East Jakarta city. And near Halim Perdana Kusuma airport. And since it joined with the apartment building, they have Starbucks and KFC, and a lot of cafe and lounge. They have mini market also, so you don't need to worry if you get hungry in the middle of the night but you don't want to order from the restaurant. I like the sahoor package (instead of breakfast), too. My kids were very happy by the ice cream treats. Really, ice cream for sahoor? Oh, who doesn't want it? Unfortunately, in my room (deluxe room), they don't put a sofa bed (only a sofa), so I have to add an extra bed for my son.

I stayed for 1 night but the experience staycation in Best Western Premier The Hive is great! Staff are helpful and friendly. Room is spacious and comfortable. Bathroom is dry and clean. Food is beyond expectation! Superb! Will definately come back for another visit with family :)

near to halim perdana kusuma airport, shopping areas, goverment offices, and industrial areas. around 35minutes to taman impian jaya ancol. So comfortable and neat. the breakfast so tasty, also the restaurant is close to swimming pool

Went here for a night stay with my husband. We decided to booked Deluxe Double Room which is very spacious for the two of us. You can add one more extra bed in here. The spring bed is comfortable and I like how cool the AC was. They also have cable TV, a high speed internet, and safety box. Inside the bathroom also has a hair dryer. I also tried the swimming pool. It is a 1.2m pool and there's also another pool for children. The breakfast has so many variety, from International to Indonesian Food. Thank God the omelete station didn't have queue (which is bothering me when I go to the hotel). It was a great night. Hope I can go back again to stay in this hotel.

The best hotel choice for family stay with strategic location. Delicious food. I like "Bubur Goreng" made by request and fresh. At the location of the hotel there are also complete facilities such as restaurants and mini markets.

Living in a big city and wanting to enjoy leisure time at a hotel, can choose the Best Western The Hive Cawang. Moreover, those who will travel using airplanes and use Halim Perdanakusuma Airport. The right choice is to stay here, with a complete and easy-to-find city culinary choice.

Excellent hotel with excellent location, clean and comfortable. Upon arrival we were warmly welcomed by the friendly reception staff. Great breakfast, spacious room, very helpful staff, excellent facilities and services. We would definitely come back again and recommend this hotel to everyone.

A very wonderful experience to stay at Best Western Premier The Hive. Services are great, I love the super friendly and helpful staffs! The room is spacious with the balcony and it's super clean! Unexpectedly very quiet, highly recommend for those who need a quick escape from your routine in a busy city like Jakarta. The amenities are very thoughtful, facilities such as pool, spa, and gym are nice. The breakfast menu is various and everything is delicious! Location is pretty strategic and I love that on the ground floor you can find the food court, so you don't need to go elsewhere if you don't want to order food from the hotel. Thanks for making my staycation be the unforgettable one!

I came from Bandung before checking in for the staycation at BWP The Hive, and the location is superb as it's not so far from Jatinegara station where I stopped and took the cab from there. And not just that, it's also relatively easy to reach from Cawang station, which makes it easier for me to make my way to Bogor from there. Not to mention that it's also close to Halim airport as well. While the location is quite great already, I also had an astonishing experience when it comes to their service as well. Such a quick check-in process, with the staff who assist me with such great hospitality skill. And not just that, I was welcomed by such a cute towel arrangement that shaped like two elephants. :) The room is super clean, with such a thoughtful set of amenities. And the high-speed internet helps me finish some of my work effectively in such a short period. I'm personally super satisfied with their breakfast menu. The option varies from traditional menu like nasi liwet to even assorted cereals from Koko Krunch to Cornflakes. With the location of restaurant that is close to the swimming pool, you could even go for a quick swim before going for a breakfast as well. I had a really nice stay at BWP The Hive. Thank you so much! :)

The best thing of this hotel was its clean room. The bathroom was so clean as well. The staff was friendly and helpful. The amenities room was quite complete. And the location is convenient because it's near to the bus stop.

I stayed for 3 nights. I got upgraded to the Junior suite and it was spacious. I love the breakfast! Lots of food to choose, western, indonesian (my fav). One thing that could be upgraded probably the WiFi speed and also the bed/pillow quality. But overall it was a good stay! Thank you

Very clean room and completed amenties. With animal towels set up on the bed. Very comfortable room. There is change with my previous stay before. The hotel is completed facilities with food court on down stairs.

A good hotel, facilities are ok but not like 5 star city center in jajarta. Restaurant a bit smalll, pool small, room service ok. A good best western in the south east of jakarta Plan to stay here a bit more with more potential customers

Stayed for one night for bussines purpose, its a Comfortable Hotel, the checkin process is fast, The Room its quite large, clean and not small like any other hotel room, especially the Bathroom its large for a Hotel, The Hotel it self situated adjacent to food hall that have a lot of various food so if you hungry you didnt have to look to far last and the most important the breakfast buffet its exceptional, a lot if various food Western and Indonesian, pastry, bakery, salad etc, really loved the breakfast buffet, and the staff it self is above and beyond friendly and helpfull. All and all a Recomended Hotel, next time in cawang or cililtan its my first choice!!

This is my second time to stay and having an event in this hotel. The first one was sometimes in mid 2016. This time my company is having a workshop in collaboration with one of our vendor. Firstly, our vendor was the one who dealt for with the hotel, and since my company is responsible with the payment then they hand over the quotation to us. From the first moment I called the sales person in charge, she was complaining that my company should not have the same price as our vendor. In which I am completely understand. But then the way the sales person is complaining about why we have the information from our vendor seems like we tried to cheat by using other company to get lower rate. She then finish it the moment I told her to get her concern directly to my vendor. Our further conversation in arranging the meeting is done thru email and whatsapp, including when she informed me that the meeting room's name is changing, without updating me the new meeting room's name. 2 days before the meeting, I was about to inform our participant and government institution which we invite to our workshop about the meeting room changing. I tried to call the sales person from 10 AM until 1 PM but no answer. I finally called her supervisor to confirm about the new meeting room and telling her the reason on why I called her was because I cannot reach the sales person in charge. 10 minutes after, magically the sales person reply my whatsapp as well as calling me, but all she was saying was it was because of my call that her supervisor was very much upset to her like I have to feel sorry for that, and that is definitely none of my business!. Fast forward to my stay and my workshop. I checked in at 9 PM, and the moment I got into my room I texted the sales person to have a let check out, and I also call the reception to have 2 times wake up call in the morning (at 5 AM and 5.30 AM). And what I have the next day were: 1 time (only) wake up call at 5.10 and no answer whether I can get the late check out or not. During the meeting, they provide neither spoon nor fork for my coffee break, and when I confirm this to the sales person, she was confidently answer that they are not providing any spoon or fork for the coffee break without asking me first about the menu (and yes, one of the menu was somay which I think will be so gross to eat it using our hands!), and when I say we have somay here then she said that the operational team should ave provide it. During our conversation, she still giving me no answer about my request for late check out. 15 minutes after, she came to my meeting room and said that she was about to go for sales call and just text her should I need anything, she was seem in a rush. 12.30 PM, I received a phone call from the hotel asking me whether I am about to check out or extending my stay, I said I have asked for a late check out to the sales person. After lunch, at around 13.30, I approach the reception to extend my room key and confirming to them whether they already have update from sales, and the reception says up until that time still no confirmation from sales. I tell the reception that I would like to meet the Director of Sales and Marketing at 14.30, but by the time I went back to the reception they said all the sales team was out of the office. And surprisingly, when I said any GM, EAM or RDM could see me, the reception said "I am afraid you cannot see them without any appointment . Well. lesson learned, I got ignored by their sales, missed my wake up calls and no one can see me because I simply didn't make any appointment!. And while I was waiting for my bill settlement, the reception said that the DOSM is actually in the hotel having a meeting with one of the client and ask me to wait, half hour passing by and still no info so I decided to leave and asked for the business card of the DOSM, and they don't give me, and just giving me the Asisstant of Sales and Director's business card. I will definitely never coming back to that hotel and certainly will raise this issue within my company so we will never have to have any business with them.

I booked a room at feb 2nd 2019 (basically this night). But this hotel surely SHOULD BE OUT FROM YOUR LIST!!! * AC PANAS (SDH COBA 3 KAMAR) * KAMAR PENGAP SEKALI SUNGGUH (Seperti berbulan2 gak dihuni) * WIFI TDK TIDAK BISA CONNECT. (Padahal sinyal internet simpati dan XL kurang baik di sana) I tried to communicate SEVERAL TIMES with the room attendant, but the problem is indeed in their SUPER BAD FACILITIES!! Literally no solution. So, Seriously guys, if you can afford 5 stars hotels, YOU BETTER STAY AWAY FROM THIS HOTEL. THERE ARE MUCH MUCH BETTER HOTELS (EVEN CHEAPER) THAT PROVIDE YOU BETTER CONVENIENCE.

I was loyal guest for Best Western, so at this special occasion in Business Trip. I going to Best Western Premier The Hive. As reguler impression upon check in, welcome drink served and friendly customer service help me to registered the room. Easily within 10 minutes only. Then I can get to my room. Wow ! The room was very clean ! The view was stunning one ! Unfortunately, I didnt catch the breakfast as I had the early flight! I trust if the breakfast experience could be met my expectation. Looking forward to my next visit again soon. Highly recommended !

I stayed with my family in this hotel to enjoy a year-end vacation. Base on the recommendation from my friend I chose this hotel, we would like to thank you for Halimah (Employee of this Hotel) who recommended this hotel and accommodated us very well, as per our request that we asked a connecting room, the hotel really helped us to get it. Staying on the 17th floor, guests can enjoy views of Jakarta from above. The spacious room size makes guests more comfortable to move, employees are also quite helpful, from the concierge service, Reception, Housekeeping and Restaurant staff are all very friendly. I recommend this hotel as a good hotel to rest, if I may give a suggestion that the lighting in the bathroom needs more light because usually women who want to dress up/make up need a brighter light, but overall this hotel is good.

The hotel room was good, plenty of space and good space for all your cloths, shopping etc. But the problem was the central A/C. I changed the room three times the day I arrived before I found a room with somewhat decent AC. It was barely working but expect the room to be hot throughout the day and maybe a little better after evening. Other than the AC problem, everything was great. Stuff manner is great, laundry was good and it was easy to get taxi from here. There were restaurants downstairs so it was pretty convenient.

OK, typical top of a, mall Hotel, with small entrance, lift to lobby, strange layout... was in executive room, big, but lots of, wasted space. Nice staff at BREAKFAST , it was small buffet, but good variety Seen over 4days, best thing about Hotel. Gym is tiny, just ticks the box, not for fitness lovers, very small, next to where staff seem to be sleeping????

Good place for official work, location is convenient. Rooms are comfortable and service is prompt. Their buffet breakfast menu is quite good with large spread. Wifi works throughout the hotel. Front staff is courteous.

First time to stay at this hotel. Location is super convenient, tho surrounded around busy area, once you got into the room, no disturbance at all, so calm and tranquil. Checked-in super smooth, checked-out was super easy and fast. I was so lucky that i don't have to wait for the room and there was no queue back then. Kuddos to Front Desk!!! Especially Ibu Riri and the team. Forget the name but i attached some pictures tho. I will come back to this hotel for sure! I was stayed at room #1916

First stay at Best Western and have a good Impression. Easy to entering TOLL ring road and Taman Mini Indonesia Indah from this Hotel. Always meeting in their Function room. Staff was helpful and friendly, full of smile.

Login page of in-room WIFI (BWPTH) has worm. The security software blocked the internet connection and access. The Hotel need to fix it asap. AC outside the windows is noisy; and the bed is just next of it. Cannot sleep at night.

They gave us best view from our room. Corner room With Large Room ( Upgrade from). So Comfortable With Large Sofa. We Love It So Much. Many restaurants In Base Level Connecting With The Hotel. So Easy To Get Many Food and Drink. Recommended To Stay Here. Halim Perdanakusuma Airport Is About 10-15 Minutes Only By Driving Car.

Good, neat and clean room, access through back, right on road side, nothing nearby, just you have a food court in 2nd floor. Wide spread of breakfast but mostly cold - good to have hot. Overall stay was ok. Surprised with complementary dessert served at room.

The location of the hotel was ideal for me as the venue for my meetings were not too far from the place. The staff were very accommodating and attentive to my needs. The food was great and the rooms were enormous ! The rates to stay here are very reasonable !

Was so good, so clean it's because a new property. Nice price nice place, nice staff, nice service and awesome breakfast. Accessible, near from airport. No need go farther to grab some nice foodie. It's because I'm a user of BW all around the country so I always recommended BW property. I always be BW fan

Facilities and services Best Western Premier The Hive, Cawang - East Jakarta over all Very Good. Receptionist while coming the hotel, was given complete and excellent guidances and information for all hotels facilities, althought when preparation chek out to go to Airport. But... the menus and various food for breakfast on the restaurant is average.

During Eid Mubarak holidays our family did not travel back and forth (a.k mudik). Therefore we decided to staycation in Jakarta. We decided to stay at Best Western Premier The Hive Jakarta. It turned out we could feel the incredible satisfaction of staying in this exciting hotel. Highly recommended for families. Especially for those who want to travel by airplane from Halim Perdana Kusumah Airport. This hotel is very rekomended. The room is okay. The service is very good. The hotel attendants are also very friendly. No regretted to stay here.

I booked a one-night stay in this hotel in a Deluxe Room Double-Size Bed through Agoda. On my booking I clearly indicated that I did not want a smoking room as I don't smoke and I have sore throat. To my surprise, when I checked-in the receptionist gave me a smoking room and he said that the room odor would not be strong. So, I said okay and got into my room and voila! the room smelled terrible! I could breathe cigarettes smoke! I asked the receptionist to find me another room which is non-smoking. I said to the receptionist that it's okay if the room has twin-size beds as long as the room type is the same (Deluxe). When I got into my new room, I was so surprised that the room size is smaller - even the TV size is smaller. This new room definitely looks like a Superior room, but when I complained to the receptionist, she argued that because of the twin beds, the room might look smaller. I told her that I'm used to travel and hotel stay so I know exactly room sizes when I see them. For whatever reason she could not change my room anymore so I told her that even though I had to accept the new room she gave, I was very disappointed. I'll definitely not stay in this hotel anymore.

quite nice room, located in very strategic location, most food listed in menu simply tremendous, with very reasonable price in subjected number, and very good value to be experienced along stay in, i do recommend placing this hotel into very short listed choices when do need hotel to stay for short/medium/long business trip purpose, or just in spending leisure time/holiday with family member/colleagues.

I hate dust that I can feel under my feet. May be my bad moment, I stayed at 8floor and my room quite dirty, I can feel the dust under my feet. I did not call the room service to clean it for me because I will only stay there max 2 days. anyway, please pay attention of the cleanliness.

When first time I came to this hotel, the security very helpful. Staff also very friendly, helpful. Food is very good, and the good point is this hotel nearby Halim Perdanakusuma Airport. This hotel is good for business, family even solo.

I expect to have a proper hospitality of what so called 4/5 stars hotel. Not even close, there's no premium experience and if people said “what do you expect? You paid 600.000!” Then don't even dare to label yourself premium. Your ladies and gentlemen need to groomed and smile a bit when we need assistance, add a little salt on your dishes, give us that premium experience as what you have claim yourself to be. The lift is really wasting time, as i waited too long just for my lift, slippery floor upon my arrival at the concierge and on the lift's floor because of the other guests from the pool. Absolutely unpleasant! I almost slipped! This place has too much too over so just try to get your stuff together, people.

I stayed here in December 2017 on a business trip. My associate insisted that I stay in this hotel as this is located at a place after the Toll plaza on the highway, so we could save half an hour of waiting at the toll plaza. Hotel is average. Nothing much to complain or to be happy about. It is not locate s in the most happening places. But to reach airport or to go to industrial areas, it is very convenient. But not a very happening place. It look s more like the outskirts of the city.

I have stayed at this hotel on numerous occasions for half business and half for leisure last Monday. I have choose this hotel because it is close to Halim International Airport Jakarta which my flight will arrive and depart from there. Arrived in the airport about 9.00am and it is too early for check in time, anyway I have try to phone their reception asking either I can come over immediately and they allowed me to do early check in. It was so impressed me for the first time.. excellent service ! Enter the room and it was more than my expectation with what I paid. I was inside a newly minimalist,clean,comfortable and nice view guest room as a standard 4 stars hotel. After that I have an appointment for lunch meeting. In the same building located in the 1st floor there are some good place to eat and coffee, therefore no need to grab taxi to go out from this very good and strategic hotel location. In the morning during breakfast , it was another excellent experience I had. The food was great and the restaurant is located in the same floor with the beautiful swimming pool. Not a single bad thing to say about my stay and this hotel. And I believe it's because from a good management. Therefore.. I highly recommend this hotel for occasions of business , leisure or whatever you may be requiring. Dian Ariati

Good location Minimal room lighting Bathroom wall not clean Food quite good Nice staffs Good poolside view TV channel not update No qiblah direction Simple check in process But I recommend this hotel! Near Halim Perdanakusuma airport

I stayed here because this hotel is the closest one to Halim Perdana Kusuma Airport. Check out at 22 November'17. I stayed with my friend, and they asked for cash deposit IDR300. It was actually a great time staying at the hotel. But i change my mind as it come to after service, horrible! Apparently, they need the receipt to take the cash deposit when check out (no one told me this). So my friend couldnt take the cash deposit. On the same day, i called them and they asked me to mail them the receipt and my bank. But until i'm writing this review (7 Des'17) They havent returned my cash deposit. I called them many times, i need to repeat my case again and again, with every different person on the phone, and all they answer is "we will follow up and update to you later" but i receive NONE UPDATE. I dont know where to complain anymore, hoping this review will be read by the management!

Conveniently located near the business area in Jakarta, it has spacious and neat rooms. Do not expect very luxurious amenities, it is not meant for that. It is convenient with a mall, money changer, a few restaurants, a daily needs store and even a food mall. The hotel staff are friendly and the buffet breakfast is good. Arrive early to get enough breakfast, some of the items are not replaced towards the end of the buffet time. The pool by the buffet area is decent and good for kids and families. Overall, a decent pick for a short stay.

i don't know why this hotel rated as 5 star hotel, overall services wasn't way better than 3 star hotels. cons: 1. the staff gave me a smooking room 716 but on that floor seem smell smoke even in the room the smoke smell is really strong! we try to sleep with that bad smell during a night with 1yo baby! because we cannot change the room due to full occupancy. 2. the hotel giving us a room change in the next day 1611, but the problem isn't end, i'm complaining about the Air conditioner isn't work properly and i call the receiptionist 3 TIMES! and there is no one come to check regarding this issue. 3. the sofa was really dirty even the linen and a towels. pros: breakfast taste better and the only friendly staff is on the concierge lobby.

excellent.. I had great time staying at the hotel. the room was quite big, food at breakfast was great. I will definitely stay here again when I'm around this area. The price was very reasonable and I got a free upgrade to a suite room.

Stay over night at this hotel during business trip. Using hotel meeting room for business presentation. Overall hotel facilities reasonable and also clean and neat. Slightly inconvenient to travel to City center.

Well, this hotel is NOT deserve a 5 star! Here comes the review: Negatives: 1. The staff if so unfriendly! They are rarely smile and greet! So much diffrent from grand whiz simatupang (the previous hotel that i stayed in the same occasion which is only get a 4 star hotel). The worst one is, at that nite, i forgot my access card to use the elevator, so i came to the receptionist and asked for the access. They are so terrible. They like "ping pong" the access card to each other! It is so unproffesional! 2. We were 4 adults and 1 child (at about 7 years old), so we booked 2 rooms. Well, for the breakfast we only got 4 packs. And based on regulation, my 7 years old niece got a charge for 95 thousand rupiahs! Honestly i didnt mind to pay that amount, its just okay for me, because it is based on hotel regulation! What made me mad is, the way of the staff say it to us. The woman staff discuss with other man in that breakfast room, look at us, and do some laughing, which is not neccessary i think! And after that she came to us and talk about that charge! I didnt see the name tag, but if the hotel management wanna know, they can trace and search for the breakfast room staff at 5 Ocotober 2017. 3. The bathroom is flooded! The water wont drain on the bathroom floor. 4. The fitness center staff is really not friendly! And the fitness center facility is so bad! They have treadmill, cycling machine, 4 in 1 fitness equipment and set of dumbell. The problem is, they only had maybe only 5 or 6 pair of the dumbell with various weight range from 1 to 10 kgs! Their small dumbell (below 6 kgs) is not fit the dumbell rack! So one of them is slipped, fell down and make a bit noise (nothing broken, because the 1 kg dumbell only hit the floor). Hearing that noise, one of the staff came out and enter the fitness center room! I thought she gonna ask us, if we are okay or not! But what surprise us is, she got a bit angry and talk to us to use it carefully with an annoying intonation and tone! What the f! Positives: 1. The security in concierge lobby is the only friendly staff i've met! 2. They have various dishes for breakfast. (Even though the taste is average)

This is a good hotel in Cawang area, the hotel had comfortable bed and clean room and bath room. Good staff and so fast respond, i want early c/in at the hotel, and the the reception staff give me good room. Thank you for good service.

Good hotel..nice room...clean..well equipped..good rate price balance..you can go out for lunch or dine in a small food court..but small parking lot..but overall was very good..nice service in front office..good job..

the hotel is located near halim perdanskusuma airport, a comfortable swimming pool, an urban atmosphere, a building with a culinary center, making this place one stop place and making guests lazy to get out of the hotel. the hotel clerk is very friendly, making the atmosphere like home. very satisfied for the services, facilities and concepts provided. will definitely come back sometime in the near future.

I booked the Super Delux room because it isn't that much different from the regular suite in price (note that it is after browsing several other hotels in Jakarta). Now for those whom might wonder THIS ROOM HAS A BATHTUB, i wonder why it didn't mentioned anywhere, since it's actually a criteria when i browse for one. Now the room itself is, well, quite spacious, very spacious, in fact. My room's length, well, for easy imaging purposes, you can fit 3 king sized bed from long end to end and still left some space for a coffee table. It is very good deal i think. And quite nice. Now for the shortcoming. The view, sadly, obstructed by the pillar by the building, and only left a small opening for viewing the city. The room is spacious but feel quite empty, i personally think it need a bit more decoration. The light were insufficient for the room's spacious space, i find it a bit hard to read book at the couch at night, it isn't problem in the bed though thanx for the bedside lamp. The lightning on the bathroom is the most lack, for bathroom spacious like that, it usually has 2 lamp, instead of lne, and i think it will be nicer atmosphere if the light isn't white. Now for the services. Well i think the management should make more clear manual for preparing the room. When i entered the room the first time, the floor outlet was open. It is no problem for us, but should i am a guest with children, that would be dangerous, as the outlet were hidden from adult view under the couch. Also the safe not yet reset, rendering us unable to use the safe. Overall, it is nice room, nice hotel, with a bit manageable inconvenience, some, which i hope, the management could fix. Would visit here again.

First of all, thanks for Best Western Premier The Hive Cawang for your best services to us. I came here with all of my Family, my parent and my brother. I think this Hotel was very nice and easy access near East Jakarta. You can go wherever and whenever you wanted, then in the Ground Floor there's so many choice of retail who serve food and beverages, coffee, and mini market. It's very helpful and touchable because we can access to this just go to Ground Floor. For rooms, I use Deluxe and Corner Room, for corner room we all together make fun and family gathering there to discuss anything about our lovely family. So next week we will be there again to have Family Gathering again with my wife's family. Thanks for Mr IB Santoso for your fast response. Very very recommended GM to serve customers complaining. Thanks you Mr.

I stayed at Deluxe Room at Best Western Premier The Hive. The room is very spacy for two people. There is one sofa in the corner which is great for relaxing or watching TV. For you who have kids, you should not worry about the safety of the windows. Because all of the windows in this room is can not be opened. The mini bar and refrigerator served various drinks and snacks. For those who came here for work, I can tell you that the WIFI is so good. It was fast enough to use internet. And I like that they have a small mirror as addition in the bathroom. You should not bring your hair dryer, too. They have it. The Earth Hour Event itself was very entertaining. All the guests get free snacks near the swimming pool. There was also live music and prizes. Good event.

I stayed at Best Western Hotel The Hive Cawang from Tuesday, June 13th until Friday, June 16th. The hotel is connected with The Hive - a small plaza - where you can find restaurants like KFC, food stations, a convenient store, Indomaret, and drug store, Century. It makes you easier to have many options when you want to have dinner or want to buy snacks/mineral water or drugs. I booked a deluxe room. It is quite big for a deluxe room. So big that there are many free spaces that could have been filled in with furniture. I like the fact that Best Western provides several kinds of pillow. I hate it when hotels only provide one kind of pillow and it is the hard one. The food is great. Delicious. Lots of assortment for breakfast and dinner buffet. However, there is no egg station in here. Hmmm. Odd. But, most of all, I am satisfy with the Customer Service. All the staffs are very friendly, polite, and helpful. Now, if I have to stay in Cawang area, I will definitely stay in Best Western The Hive.

Far if we arriving from soekarno hatta airport but close enough if we arriving from halim perdana kusuma airport. Clean room and complete amenity in bath room. Mind that the lobby at 5th storey not at the 1st storey. Watch out sometimes staff hotel upgrade to higher class due to the room you booked not available, of course every body wants to.

I arrived late in this hotel due to the delayed of my flight. I came to this hotel almost midnight and I only need a very short stay because my next flight was on 4 am. I was pretty sure that my secretary had book this hotel under my name with my specific request. I asked for a non smoking room and a single bed. When I came to this hotel I was disappointed because the front man said that I couldn't got a single bed because I arrived very late. I said to him that I have booked this room more than a week ago, they supposed to prepare regardless my coming. For the first mistake I said to him, because I only need it for a very short time I was accepted to be placed in a twin room. He asked me that I want a non smoking room, I said yes. He gave me a room key and I straight went to my room. When I entered my room, the smell of cigarettes was quite strong so I believed that he gave me a smoking room instead. I directly called the front office and he said that he wanna have to double checked it. I said do it quick. He took more than 10 minutes so I called again and asked him to pass through my called to his duty manager. Mr Bona as his duty manager receiving my complaint. When I finished explaining the situation instead of apologizing he asked me, who was the one who handled my check in. I was furious and said to him, how am I supposed to know your employee? It took me another minutes before then he sent me a room boy to give a new room for me. This is a premiere hotel, supposed to give their customer a premiere service as well. I was disappointed with their service

Thankyou management for upgraded our stay from the super deluxe to the Corner Suite! Our stay was perfect! The room was beautifully decorated and large enough, fyi they also perfect for honeymoon or anniversary. The bed was comfortable and the hot watter in well function. The breakfast was also perfect, all the food were tasty But few things to concern is the dust in the room, not much but we can see it in the light day. And also some old stuff like towel that need to replaced thanks Best Western Premiere the Hive

this property is very comfortable n cozy for my business trip n strategy location in area to airport halim, to district city n hospitaly. i'm very exited to stay in nights because in condotel have facilities lounge in building area

The hotel staff didn't take care of their service for the customer. They provide dirty towel to the guest in the bathroom. Room size quite big, and nice however cleanliness is very important. During breakfast there are flies in the room which is very annoying while we were eating. L

I set my lowest expectation since there are a few bad reviews about this hotel. Slow check in, smelly bathroom, bad amenities, dirty room, hot air conditioner, invariant breakfast menu, etc. Apparently I proved them wrong. I get the very best service and fast response from this hotel. Staff are very friendly and food is various and also good. Complete amenities and clean room. Well, the room is not really cool (but not hot, it is just not cool enough), though already I set 18 degree celcius. Probably the weather that time was really hot. But for me, it is not really worst as I could imagine. It's still okay. Near to Halim airport, it is the best hotel you can choose to stay when you have early flight there. Oh, I stay on 21st floor, if anyone need the recommended room number. And also a must know info! lobby / front desk is on 5th floor.

So disappointed, BWPTH was one of the best hotel from best western group at indonesia, but see, every things changed, they must make a room renovation. The breakfast like usually still good but there are no improvement. So sad, this was my favorite hotel

Stayed several times for business trips when need to be in the east of Jakarta. Location on the main circular highway around Jakarta means relatively easy arrival and departure. Room large with good facilities. Breakfast buffet is excellent - great choice and good quality. Some problems with lift during visit with one of two lifts out of action meant long waits needed. Selection of Meeting rooms on third floor. Diverse food court on 2nd floor ( but accessible through ground floor).

We stayed for a night after had wedding in Puri Adhya Garini. As we tired as couple, our room is too noisy because the licking of air conditioning compressor and the city. However, breakfast was good. With the affordable price, can get massive breakfast buffet. Thats good :)

Two days business trip. Smiling and welcoming staff. Checked out in the morning and coming back in the evening to collect the baggage before departure ... dreaming for a shower ... and the General Manager himself opened for me a room to have the shower... incredible!! Impressed! Thank you!!

Was at this hotel for a seminar so it is convenient to stay here. That's the only reason why I checked in here. Cannot believe this hotel is built in 2014 as it is already showing signs of deterioration. The room I am in has torn sofa, the condition of the sofa also makes you think twice about sitting in it. It looks just dusty and filthy. The toilet seats in the room is permanently stained with spots. Hangers on the room is not enough. Desk chair is of poor build quality. Not enough cushioning and feels flimsy. So if you intend to sit on it and work long hours, forget it. No shower in the room of mine so you need to take it in the bath tub which does not come with anti slip mat and no hand hold for you to get out of it safely. Housekeeping also needed improvement. I found some left over thrash on the floor of the room when I checked in. How did they miss that? My biggest problem is with the towels. They are grey, tattered and torn. I suspect they started off white. I got a colleague that found a slug in the room! Look out for recycled reuse amenities such as room card holder which feels damp and crumpled when it was first handed over to me. Stained bathroom slippers. Card to access your floor in the lift and also room is not working properly. You need to tap it multiple times for it to detect. I see other guest struggling as well. Breakfast is mediocre with limited choices. Restaurant Aircon is also stuffy with limited sitting. The insulation of the rooms from the outside is also not good. Pop Music from the residents nearby could be heard at 7am!

Great service at this Best western hotel all staff are great.. many thanks to Miss Christina for special check out :-) Great food and location Second visit to this hotel and i will stay again AAAA++++

I was request 5 rooms for the same floor and confirmed already by the reception in the afternoon, but suddenly when I arrived in the evening they change 1 room to another floor due to the AC maintenance. Then I asked to let me check the room, and 1 of front office staff keep persevered that room out of order. If the room OO why the guest can't see? Just see. Its not problem right? His face looks like hiding something and keep saying many reasons, and I still want to see the rooms first. Then finally the other guy, I think his supervisor, after whispered discussion with the one handled me before, he tell me the truth that the room 1211 was taken with other guest, and tell me another reasons, another reasons that totally different with they said before.. Please be honest with your guest, then we can discuss for the alternatives. My families stayed four rooms around that taken room, and in the early morning we have wedding preparation means that is gonna be a noise.. I request the same floor to avoid complaining from other guest to your hotel, but no one from you to consider that. Both of them just apologize without any solutions. At the end, I'm the one who ask the reception to explain the guest with a reasonable kindly reason and move them to other floor. For your concern, to avoid another complain from another guest in the morning. My highly appreciated and big thanks to the guest who are kindly understanding guest that agreed to move to another floor. To be fair, the room was cleaned and well set up by the housekeeping. Check out processed was quick. No problem with the wake up call and taxi request. I stayed on 20th Aug, 1212, 1211, 1207, 1205, 1208, 2111, 2112, 2115.

Nice hotel and room upgrade appreciated, nice spacious room. major issue was only two (2) lifts that meant if you were on the higher floors you could wait a long time for a lift and especially one that was not crowded out. With one lift out of service one day, after trying to get a lift for over 25 minutes with no luck it was down the stairs for 15 flights. Breakfast was not one for western tastes but was adequate. Hotel was packed so I suggest avoid staying there on Saturday night.

My first return visit to Jakarta after many years. The reception upgraded me and my wife to a large family sized room on the 22nd floor executive club level - without us even asking. the room had an exercise bike too! And a large counter-top enough for a small kitchenette. All it needed was a microwave oven and some crockery and it would have been paradise.

This hotel, chosen above others because the price was reasonablw for a 5-star hotel, is not worth it. Ir is definitely not a 5-Star hotel. The rooms are OK, but all the rest is terrible. It already starts with the entrance. A small very poor lift-alley to go up to the reception at the 5th floor, that will never reach a 5 star status. It is small and has no atmosphere or class. The service is poor. One of our party was an hour before the others in the hotel, but get no access as the person who booked (and paid) three rooms was not there personally yet, due to traffic problems. Waiting in the poor lobby for more then an hour. Unacceptable. Dinner possibilities poor.. Standard rooms (according to the reception) only has twin beds, no king size. Will never go here again.

To be a 5 star hotel, I expect some improvements from them, such as, (1) Speed of serving food in the restaurant. I waited more than 60 mins to have the first dish served. Super late dinner! (2) Choice of breakfast is OK, but lack of international breakfast choices. (3) Pipe of shower head is loose. Should have checked and fixed. (4) Tissue paper should have been refilled. But not leaving 3 pieces... Overall service I had during my stay, was OK. Staffs were friendly and helpful. Look forward to seeing improvement next time.

The rooms and facilities are of a good standard, a little tired already but very large rooms. The service is terrible and is the reason I won't return here. It's my second stay here, got raw chicken on my first stay with not a care, this time I arrived to an empty mini bar and had to ask and ask again for the mini bar to be filled, towels exchanged, the room service people were rude and disrespectful when I was asking for a drink order and they got it wrong. Asked for the manager and never got a response. Food lacking for breakfast buffet. Girls in the resto are good, pool is next to check in and not great to relax by.

Check in hotel is quite long processed to wait until room available. We've made reservation for 3 rooms and have to wait an hour until we've got complete 3 rooms and 1 room had to change until twice for AC matter. Anyway, appreciated to Ms. Pingkan and Mr. Yusuf as front desk attendants who quick response to change the room. Room doesn't represent as five stars hotel and also the other facilities. And I don't think so, if this classified as 4 stars hotel. May be it worth as 3 stars hotel. Breakfast doesn't seem like the previous comments as good as they said that great with elaborate breakfast menu. I didn't find that, to be frankly. May be GM or new management has to change the breakfast buffet became simple and too ordinary. Seriously, this is not five stars hotel.

It is not a 5 star hotel, the hotel is very hot, in the room and all the hall way , the phone room is off( (1205,1206,1207,1202), some room is smell(1205), the towel is old, my experince is with my family, and we book 5 rooms, first we arrive at 14.00 and just one room ready (605) after we wait half hour and the other rooms finally ready at 18.00 , there is no apologize been said. the first room is very hot, until they clean the air conditoner We being seperatly different floor, and 4 other rooms phone room off even until we check out. The key will not work to other floor, and will lock precise at 12.00 In 03.00 my air conditioner room (1202) is hot, and if i want to complain i must go down to loby the air conditioner is finally cool at 09.00 There is no complimantary for the delay to check in that's make us wait 4 hours I understand if the hotel is very short of staffs PS.The breakfast is average Thank you

One of the worst hotels I've ever stayed at. The phone and aircon in the room was not working. Had to wait to get a table at the breakfast (never tried that before). At the time of writing this review, we have been waiting for more than 3 hours to get a new working room!!!

I'm checkin few days ago and when i open my door i feel like I'm home, cause it's not first time here, staff was friendly and warm welcome but for this time everything was different, room was clean but not with all amenities in bath room, when I'm check in i found towel hanging at back door, and dirty towel, i call to reception but they can't give me explanation and i need to wait more than one hour to get new towel and need to call and call again for everything and event they not offers me to change the room.this is the worsening experience! Management level need to improve their knowledge, how to create guest experience from little things.

dirty, smelly room, elevator broken, credit card device broken, noisy outside and inside, breakfast room overcrowded. It is not even worth the cheap price. Worst hotel I have recently been to. At least, junior staff is willing.

I stayed 3 nights in this hotel. I wasn't sure for the first time because I quite wondered when I came to first floor and I have to go to other floor to meet reception desk. However, when I arrived on the floor, I was welcomed by nice view around and modern clean place. Good, friendly and professional staffs, welcoming snacks and drinks are good. I got a room with green view outside. The room was spacious and clean, modern with coffee maker, flat screen TV, good bed, etc. I wasn't regret to stay in this place. The restaurant is also great with varieties of menu, local and western and face the swimming pool. Breakfast was also great. I recommend this hotel. Even though the location is quite far from central city. Still isn't a problem because you can order taxi through hotel.

Room: Average hotel, bed and bathroom was clean and comfortable. Towels had quite a few stains and so did the wall paper in the room. Not a big deal since the bed was clean and comfortable. Service: I booked the hotel via hotels.com and selected a room with a double bed. Upon check-in the receptionist said there were no rooms left with double bed. He wanted to put my husband and I in a room with 2 single beds. After requesting a refund for the price difference of the rooms (since we had already paid in advance for the double room) the receptionist miraculously a found a double room that was available. After this ordeal was resolved, the receptionist then asked for Rp .600,000 in cash for a deposit. I overheard the deposit amount was Rp. 500,000 when another guest was checking in and when we told him we only had credit card the DP amount suddenly changed to Rp.500,000. Terrible staff for trying to scam guests and pocket some money. Maybe if you are local Indonesian they will not try to rip you off but I cannot recommend this hotel to anyone who is a westerner.

We are stay in this hotel because my husband is on completing his job with his office team. I'm very satisfied with our room, it's quite clean and neat, but a lil bit dissapointed with the breakfast and facility. Why does the breakfast is almost empty before 9 AM? And because I'm going with my children, I also have to taking care her kindly. The point is I dont see any playground in this hotel.For the next, Maybe you have to think to build some playground for the kids at your hotel.

This is my 2nd time I stay in this hotel. It was a wonderful stay. room is clean and staffs are all very friendly and polite. good view at the night, modern design, roof top swimming pool. breakfast menu choices very much and it feels good. Overall, we satisfy staying and spending a night at Best Western Premier The Hive, and recommend it for family trip. Thank you

Quite confusing when you try to find the lobby. I think this hotel is attached with apartment, therefore, when you enter the 1st floor with very laid back attire, no one will notice that you're looking for the hotel lobby. Just go straight to 5th floor, that's the lobby and surprisingly, the swimming pool is next to the small reception lobby, so can you imagine how often they should mop it? I don't know how old is this hotel but, my guess probably 5-7 years, concluded by exploring their facilities that start to deteriorating. Breakfast was fine, enough for the cost. Just wondered why they seasoned my (over cooked) omelette. My critical point is hospitality. Front desk... please...is that difficult to smile? And I caught horrible check out ambiance, 4 persons behind the desk and 3 guests.... it's normal, but... why seems so hard to serve us.... They provide pool view as requested, thank you...good quality amenities and complete, nice. Free mini bar (2 coke, 2 fruits, 1 peanut bag, 1 choco bar). nb. complimentary drinks (juice, coffee, tea)and snacks available at the lobby

This is my second Best Western establishment in Jakarta and was very disappointed by the room. While the service is very good and the staff is very nice as well as try very hard to provide quality service but the rooms are very disappointing. My first room Air Conditioner was very bad, the corridor was cooler then the room. After complaining we were moved to a cooler room. I also ordered an extra bed but it took 3 hours before it was installed in my room!

A good Best Western Hotel which delivers on Value and helpful staff. Rooms are spacious and wifi is reliable. For food, it is walking distance and access to WikiWikiWok Food Centre situated beside the hotel.

Stayed 1 night at 8th floor overlooking to the city. Fresh small lobby located at 5th floor. First room had airconditioner problem & the technician could not fix it so we had to move to other room. And the very uncomfortable problem was when a staff came into our room using his master door lock card without knocking the door & any permission. He told he did not know that the room was occupaid. It shows very poor system coordination. Free in room WIFI connection was good. A swimming pool is available at 5th floor beside the lobby. Overall we really disapponted, felt uncomfortable & this hotel is not comply as 5 star hotel standart.

Its a Best Western, but done Indonesian style, it is a mix of crazy kitch 70's mix of modern elegance. Stayed here several times guest security is paramount. It is close enough to shopping, close to the airport. If you have ever been to Jakarta you know how bad the traffic can be, Location is vital for getting anywhere or getting anything done. Jakarta has possibly the second worst traffic in the world so location is important. The staff are always eager to help, and the hotel is immaculate, used the meting rooms and the service for business was fantastic. The restaurant I have only eaten at once, I found it odd the lack of local cuisine, I am fond of Indonesian food, it was ok I think toned down to suit the western pallet. I much prefer local food to be bold and proud of its origins.

I stayed for 1 night on jan 1, 2016 to jan 2,2016 with my family. Once we came to the hotel and checked in, the room still not available due to late checked out from the previous guest. We had to wait their call to inform that the room already available. But we never receive their call, until we came back to hotel 3 hours later and asked the room status. Finally the room was available. That was not a good first impression for us. Otherwise, the room was clean, breakfast was complete and delicious, pool was clean and not so deep. So it was a good and secure place for guest to swim even there was no guard in poolside.

Excellent business hotel close to Halim Airport where my meetings were conducted. Food and beverage at this hotel was good and rooms were well maintained. Accessibility was good and obtaining a taxi for transport was no problem. Would be a return customer to this hotel for business in JKT.

4rd stay and getting worst at this time. Room was dirty & Breakfast was awful... totally different from my last visit last year. Still long waiting for elevators. Hotel needs make a lot of improvement since a lot of new coming Hotel surrounding.

Nice hotel with a very affordable price for a memorable five stars hotel, my experience was amazing, I still can't believe that a place i lived for one night is a five star hotel, a little problem upon check in, i was a little wait too long because they do not find my name in the list of bookings, the good thing is they give me the opportunity to enjoy a welcome drink. Similarly confusing things when I went from the basement to the lobby i was turning arround because i don't know where the lobby is, I finally got into a door that there isba concierge and he told me correct direction. the room is very special, exceptional room amenities, facilities very unexpected for a hotel with a cheap price, breakfast is also very impressive, I was greeted with smiles and hospitality. Overall i'm satisfied, I hope in the future management improve methods of check in and also how they provide free parking to guests as a bit confusing when you first entered i didn't know at all if it had to ask the stamp of the hotel, in the first times i went my car out have to pay some money, but it doesn't matter, only i suggest to the front desk asking if there is a vehicle or not. Thank u so much.

(+) Good breakfast. The room was clean. The minibar is nice. (-) The pool is a joke as it faces a very loud and busy street - so no way to relax there. The hotel is far away from the city center and located next to a highway. You can hear the highway inside the room. So you need earplugs to get some sleep. Most annoying whenever you have someone pick you up (e.g. Uber) they denand 3000 rupies just that the car can pick you up or drop you off. As there is only the highway there is no real live next to the hotel. The knowledge of English of the reception staff could be improved.

1. We arrived there after 14.00 and the room still not ready since the previous guest was late checkout. I told the FO to call me once ready but they didn't. 2. The room was big and clean, ac was good, bathroom also clean but no bathtub. 3. The pool was not so deep. Only 1.2m so it's save for children. The child pool was also ok for baby and toddler. 4. Breakfast was ok and complete but the prata bread was very salty. 5. I requested for the bathrope but it came after almost 30 mins waiting and sending complaint.

well what can i say..i went suddenly to the bathroom when im arived.. and guess what??there still (sorry) feces left in the toilet.. and when i told the receptionist to get rid of it, it took 30 minutes for the staff to cleaned it. imagine the smell of feces in your hotel room.. but i had to admit that this hotel have very good breakfast menu.

I stayed in this hotel for two days during my trip to jakarta the staff was nice but it takes a time in check in apart from that I like everything here perfect place along with perfect food and convenient location I will visit soon next month the suite where I stayed was awesome

my name:hamed room no:1907..wonderful experience service from check in till c/out.mrs christina front office very nice show me arround the room.next come will stay againt in this hotel.lovely experience

I had been stay at this hotel some where September for 2 nights.. The price is reasonable for the room provided .. With bath tab and quite spacious room. The hospitality given is not bad but the only disadvantage is the shop is far away from the hotel .

The location of this hotel is good, not in the center of the city but is only minutes away from Kuningan, SCBD area. Room is great, ask for the high floor and breakfast is a must. Very wide variety of food for breakfast. pool is small, but what do u expect. Service is excellent and the staff are great.

We spent a week to visit relatives in Jakarta. The location of the hotel is out of the major touristic spots. So, if you expect to walk around to major shopping centres or restaurants near by, this is not the right place. However, the price, room quality, and breakfast menu made up for it. The reliable Blue Bird taxi was also easily available through the friendly concierge. We stayed in the Super Deluxe Room. The room was spacious with one of the most comfortable king size bed, a comfortable three seater sofa and a desk. Unlike many hotels which luggage shelf/rack only fits one large luggage, the room's luggage shelf easily fit our one large and one medium sized luggages comfortably. This made packing and unpacking very relaxing. Good connection WiFi was inclusive, as well as non-alcoholic drinks and snacks in the minibar. A very nice touch. Daily we received 2 bottles of mineral water which is quite good in a country where tab water is non-drinkable. The first night the electric tea kettle didn't work and we had to ask the housekeeping to replace. It took an hour for them to deliver the replacement. A bit of disappointment. The hotel also only has 2 lifts. Thus during check in and check out time, it was quite a long wait to get a ride. The swimming pool was good enough for exercise to burn those calories from the sumptuous buffet breakfast. The breakfast array was impressive. It might not the a five star quality, however the variety and taste are quite good. What made the breakfast even more special was the daily rotation of its offering. For a week we spent there, we had at least 2 different items at the buffet tables. The food ranges from traditional Indonesian dishes, dim sum, fresh fruits and yoghurt up to simple pastries, cakes and pancakes. The service during breakfast was also fantastic. Kudos to the Food & Beverage manager. Checkout time was a little bit slow. So, prepare extra time for this. Overall it was a fantastic experience.

location near halim perdana kusumah airport, very near to city attraction. the staff, the room and the breakfast was very good and perfect. but the problem is the swimming pool is very small. and we cant get any good view of the city. but for the room everything is perfect

Staff is good:) So is Breakfast. good management. But definitely not a five-star hotel. reasonable four star but beware location.long ride to city center as traffic is a mess always. Rooms are nice as they are new but very simple furnishing. Wi-Fi is only three Mbps which is ok for basic email but problematical for business use.and VoIP. Water pressure is low and showerheads are the cheapest model Motel 6 type. In room safes are not screwed into anything so someone could theoretically just pick it up and walk off with it. Windows and sliding doors are very cheap and you constantly hear the noise from the highway below. Only two elevators so need pateince. Frankly for me issues Wi-Fi and highway noise and elevators and shower are important for a business trip

We had a great time staying here. Booked a suite room that cost only $80 per night and you got yourself a 40sq m room with sofa, full bathroom (Grohe!) & walking closet. The room was at 21st floor with amazing green view of Jakarta.. It was a perfect choice for a family with 3 young children and 100kg of luggage. What we love: -comfy bed -comfy sofa bed -outstanding customer service -great breakfast (they even provide ice cream & Bakso .. Feels like real holiday for the kids;) -excellent housekeeping. Eventhough in the morning the room was always like a wreck ship, they always managed to clean it to the perfection.. Even arranging the toys in a sweet way. The elevator was little bit slow though, and the location is not central. In the end, we didn't regret our choice to stay here & totally recommending this to other traveler

Stayed at this hotel and satisfied with the excellence service by the staff, but bad elevator which very slow and no alternative if stuck and out of order. Location of the hotel is very strategic easily accessed through any toll road (Tj. Priok - Semanggi - Cikampek - Jagorawi) and near to the famous Gemstone Market Rawabening, TMII, Halim Airport, also PGC. Recommend this hotel to my relations and colleagues.

The moment dinner at The Heather Restaurant when i entered the restaurant warm smiles greeted me. The food were very nice and tasty and well prepared. Presentation of the food was really good and clean. The staff were very hospitable. especially the staff who uses a black long shirt ( I lost with his name ) he was very friendly and attentive, care full of my son, really appreciated. Very good job with all the staff of the restaurant!