BEST WESTERN Claydon Hotel,  Ipswich

4.0/5  - basé sur 232 notations.
16-18 Ipswich Road, IP6 0AR, Ipswich, Great Britain - visualizzare mappa
+44 1473830382 +44 1473832476

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  • Aria condizionata
    Aria condizionata
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ristorante
    Ristorante
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    Sicuro
  • Servizio di lavanderia in loco
    Servizio di lavanderia in loco
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Scopri la comodità di questa residenza di campagna! Tanto spazio in ambienti eleganti! Il Best Western® Claydon Hotel offre mille ragioni per sceglierlo per il tuo soggiorno! Situato in ottima posizione vicino a Ipswich, nei pressi della A14 e otto chilometri circa a nord ovest del centro città, siamo orgogliosi di offrire il massimo ai nostri ospiti, cercando rendere il loro soggiorno il più confortevole possibile. Noi siamo soddisfati solo se lo sei tu, perciò mettiti comodo in una delle nostre 36 camere con aria condizionata, abbandonati al piacere del gusto nel nostro ristorante vittoriano di prima classe e liberati dalle preoccupazioni nei nostri incantevoli giardini o nella nostra rilassante sala bar. In qualsiasi modo tu decida di rilassarti, saremo a tua disposizione per soddisfare le tue esigenze senza invadere la tua pace e tranquillità (o la tua riunione d'affari). Ti auguriamo un soggiorno gradevole!

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Basato sul parere di 232 viaggiatori
Certificate of Excellence
 
PUNTEGGIO ATTRIBUITO CONSULTARE I PARERI SU RIEPILOGO DEI PUNTEGGI
Eccellente
 
85
Molto buono
 
77
Medio
 
49
Mediocre
 
17
Orribile
 
4
Affari Affari 81
Business Business 80
Da solo Da solo 10
Di coppia Di coppia 66
In coppia In coppia 77
In famiglia In famiglia 29
Viaggio con amici Viaggio con amici 24
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BEST WESTERN Claydon Hotel,Ipswich
  • 2
    « Paper thin walls. »

    I did'nt get a great night sleep. The walls between rooms are way to thin!! Hearing the lady next door goto the loo and also hearing a guy snoring from somewhere else is not great. This place needs an update - it's very shabby.

    3
    « Budget hotel which could do with updating. Friendly staff and a decent breakfast though. »

    I stayed here midweek whilst travelling on business. Check in staff were friendly and helpful. I stayed in a downstairs double room (two single beds pushed together) the room itself was ok but maybe a little scruffy. The worst thing however is the old creaky floorboards and lack of sound insulation from the room upstairs. If you want an early night you better hope you don't get a room downstairs as you can here every movement from the room above..... Probably the worst hotel I have stayed in from that perspective.

    2
    « Past its best Western »

    We stayed here on a Saturday night and I had booked an "Executive" room When I got to the room it was fairly small, dimly lit and quite dated. So much so that I phoned reception to see if I was in an upgraded room! Apparently we were in an executive room but I would think in name only I went down to see what was on the bar or restaurant menu and was told (at about 6pm) that the dinner menu was just being finalised which seemed rather late not to have it available in my experience We ordered room service and when the food arrived we discovered that my main was missing and my partners "well done" steak was cooked rare. I phoned down and they replaced the food but waiting for it to be put right rather put us off. When the food arrived it was OK at best but not worth the money charged All in all a rather dated hotel which charges more than it is worth and seems to now mainly cater for weddings

    3
    « Business stay »

    Myself and a colleague stayed here for one night it was good value for money, really nice breakfast, friendly staff. The bathroom had fantastic water pressure, clean and tidy rooms a nice basic hotel.

    3
    « Good staff but strange layout »

    The reception staff are nice but the bar and lounge area are right by the desk so you hear all of the staff chatter and gossip. The bar is also in this area so it lacks atmosphere but the breakfast was good. We walked up to a pub called the Sorrel Horse (I think), it was quite a hike but worth it, the pub and food was good there.

    3
    « Service needs improving »

    I visited on a Friday night with a party of four,and the first two courses were good but the sweets of bakewell tart were a let down they were as hard as a rock and did not resemble a bakewell tart.The manager offered his apologies from the chef,but the damage was done. Service could certainly be improved, the wine was plonked on the table not opened,and we were not asked if the wine met our approval,at the end of the evening we were not asked if we required coffee. The evening is advertised as fine dining ,but it certainly didnt have fine service. A crash course is required for the staff.

    4
    « Recommended »

    We had never stayed at a Best Western and we would definitely stay there again. The staff are friendly, welcoming and helpful.The service at breakfast was good and the breakfast itself excellent. We especially liked the smart foyer and bar, and the conservatory. The room was fine and the bed comfortable with air conditioning which was a boon as there were record temperatures that week. Having Wi Fi for 2 devices was a bonus. We would like to suggest a mat to prevent slipping in the bath when showering and maybe a grab handle. Otherwise very satisfied with an enjoyable stay. Thanks to all who contributed.

    5
    « Great stay »

    This is a lovely hotel and we have had a great stay. We booked the Queen Room which is gorgeous and has lots of space. Both the room and bathroom were clean and well presented. The bed is comfy and spacious. The breakfast in the morning was tasty. The staff here have been very welcoming and helpful especially Carmen on reception when we first arrived. If we are ever in the area again and need a hotel this is where we will stay.

    3
    « Wonderful staff - shame about the building and decor »

    Our first impression of the Claydon Country House Hotel was so disappointing, Tired and dated decor throughout - what a pity as the staff were so wonderful. They deserve a better environment in which to continue to provide their high standards of service. Every member of staff we came in contact with was helpful, friendly and keen to be of assistance, especially Tina on reception. We stayed for bed and breakfast and the food was very good.

    3
    « Run down but good food »

    I had booked a deluxe room and was absolutely convinced that the room I had been given could not be deluxe. Premier Inn has more creature comforts. Best Western Claydon does good food and the staff are all really nice.

  • 4
    « Wedding Anniversay Weekend »

    Enjoyable one night stay. Plenty of parking. Hotel room was very clean but the main reception area would benefit from an upgrade . Our evening meal was excellent and we particularly liked eating in the conservatory. The breakfast was also of good quality.

    4
    « Average rooms but outstanding food »

    The hotel itself could do with a bit of modernisation but the food makes up for it. The quality and flavours were perfect and the staff are lovely. I returned here for a special occasion meal and I was impressed with the whole meal. The menu is small because everything is freshly made. I would recommended.

    2
    « Poor Sevice »

    The room was not serviced and no apology was received when mentioned at checkout. Totally unacceptable when paying £125 a night. The bed was uncomfortable and being on the front of the hotel the traffic noise in the morning was a bit loud. Continental breakfast choice was poor but cooked breakfast was ok. On the plus side the room was a good size and nice traditional furniture.

    1
    « Staff disinterested in guests »

    Was totally ignored by the desk staff and had to wade my way through waiting staff in the lobby to get to the desk. Had to call reception 3 times before getting an answer on my room service being 45 mins late, then the food was tepid and not that nice. Very disappointed as always stay at Best Western hotels. Won't be visiting this one again!!

    3
    « Cool Night on a hot day - service ok »

    We booked a room with air conditioning which was a good thing as it was a rather warm day. Room was just about the right size with en-suite bath/shower, toilet and washbasin. View of overflow car park and garden. Arrived at 16:00 but could only get sandwiches for food- nothing else was available until after 19:00. A wedding reception was taking place but thankfully this ceased at 11:30 so quite quiet during the night. We were advised to get breakfast early but this turned out to be unnecessary as the wedding party were up later! Managed to do us some freshly poached eggs for breakfast so plus marks there - the rest of the serve yourself breakfast was so-so. It's not really set in the country despite its name as Claydon Village is all around the hotel which is right on the crossroads in the village. Very close to a fish and chip shop and a pub. So alternatives for meals were available. We didn't eat the evening meal at the hotel so cannot comment on that. We were disappointed that the entrance was up steps and then down again to the rooms. This should be mentioned on the booking site so customers are aware. Thankfully as it was warm the next day the side door was open so we were able to leave via the level exit. The bed was comfortable without being impressive and as we were supposed to be in a deluxe room, I would hate to see the size of a normal room. All in all, it was an OK place to stay without giving us anything to go wow about. It was functional and serviceable- that's all. The room for the night included breakfast in the cost so it was a reasonable deal.

    2
    « A very poor experience »

    First things first, this is NOT a Country House hotel. It is a hotel on a main road in a village near 2 pubs and a One Stop. The car park is congested with cars parked at all angles, the overflow car park is out the back past the bins and other discarded detritus. The 2 receptionists were friendly and efficient and check in was fine. The room was ok, clean and functional. I ate in the restaurant and the food and service was good. The salmon main course was advertised as poached - which it was, but there was no mention of the creamy sauce it came with. At about 10.30pm, all hell seemed to break loose when it sounded like 2 or 3 men were fighting in one of the other rooms. The walls are so thin it sounded like they were about to crash through. I think they were just drunk and falling over. However, as the hotel seems to cater for workers, it is very male dominant and I would think any lone female guests would feel intimidated. My wife travels a lot for work and I know she wouldn't be comfortable here. The mattress was poor and seemed to be very cheap - worse than a Travelodge! The shower was a mere dribble with the water temperature constantly switching between scalding hot and freezing cold. The breakfast was a buffet affair with tea and toast served to you. It was your typical 'Bain marie' hotel breakfast with rubbery scrambled egg and dry bacon. No option of baked beans or fried egg. Check out was fine. The over-arching lasting impression of this hotel though is the smell of fried food that permeates throughout. It smells like a 1980s Little Chef. This is in all areas of the hotel. At £90 for a night, I'm afraid I couldn't recommend it to anyone!

    2
    « Grim! »

    I spend around 100 nights a year in hotels so I think I have some experience. I have a Best Western Diamond card also. We stayed here for 1 night. The pros - heated underfloor heating in the bathroom and free wifi...............The cons - totally disinterested staff, dull, old fashioned pokey room with a superb view of a wall and fence. The noisiest hotel I have ever stayed at - you can hear every movement from every room above and to the side. We booked 6 months in advance and paid £99 for which, despite my loyalty, we got no breakfast, not even a newspaper. Certainly the worst value hotel I have stayed in for years.

    4
    « A pleasant stay »

    I stayed in this hotel for 1 night whilst on a business trip that was off the beaten track (Debenham, Suffolk). The staff were extremely helpful and friendly - in fact, on arrival the receptionist seemed to know my name, which was a nice touch! Having not stayed in a Best Western before, I was not sure what to expect but the room was comfortable, clean and everything functioned! I even got biscuits which other hotels have seemed to have discarded of!

    5
    « Bursta11 »

    A nice stop off to break your journey and very convenient, staff were all very helpful really could not find anything to criticise. In fact I left my phone charger behind and called back after our break and it was kindly returned to me so good service all round. Many thanks Best Western, at Claydon.

    1
    « Don't do it ! »

    Many of the reviews comment on the tired and out dated look of this establishment it was for that reason I decided to throw caution to the wind and pay the extra for a superior room. Trust me there is nothing superior about there rooms To be honest if it hadn't been given that title and the extra price tag I would not have minded so much. When I asked what made it superior I was told it was in the newer extension. It wasn't the quality of the furnishing or the finish of the room and certainly not the bed. I thought perhaps the double bed was made up of two singles pushed together from the noticeable dip in the middle . On closer inspection that wasn't the case it was just an old cheap bed that's collapsing in the centre The air conditioning was not working properly The 1970s furnishings had seen much better days. The cheap shower gel/hair shampoo in a single large bottle fixed to the wall wasn't to the normal best western standard and certainly nothing superior about it. I decided my back just wouldn't take the awful bed and was offered the only other available room a single. This room had lots in common with the other,but the bed did seem a little better perhaps that was because it was so small . The room was compact with a view of a brick wall. The electrics were frankly unsafe a kettle with an extension lead hanging down the side of the desk that could easily pull the kettle and its contents down. But to me the worst thing was the damp wall behind the curtains that brought on an asthmatic attack in the middle of the night. I have photographs of this and other disgraceful parts of theroom . I am frankly shocked that this standard is acceptable to the owners and to the Best Western brand . There needs to be some money spent on this hotel and until the owners do they need to remove the shameful misrepresentation in describing anything as superior as the best title would be basic .

  • 3
    « Good and bad »

    Starting with the good points, car parking, free wi-if, good service at reception (although found it strange we had to pay before we stayed!), good breakfast, good service at breakfast (had to ask for toast), excellent shower, plenty of hot water. The bad....... The most important thing you want from a hotel is a decent room, a comfortable bed and pillows . This hotel did not provide any of those and I paid for an upgrade to superior room. If that's superior I would hate to stay in the standard. The bed, was TERRIBLE. The mattress was extremely uncomfortable and the pillows! Well I wouldn't put them in our dog basket for him to use! This hotel needs to either renew their beds or if money is tight put some memory foam toppers on the beds! Also need to chuck all pillows and pay a visit to Dunelm!

    4
    « Small but homely »

    This venue was home to a wedding reception I attended. I booked two rooms for my wife and I and our children. The rooms are quite small and a little dated but provide a sufficient resting place. We were situated in two rooms that were a little stretched for sunlight but never the less they were comfortable and functional. The staff here were very accommodating and the facilities were adequate. Breakfast was included and again was acceptable although it could have done with replenishment a little quicker. The quality of the produce was excellent unlike some of the other 'chain' hotels that provide a similar buffet style breakfast. All in all a pleasant stay in a venue that probably doesn't get such a large influx of people in one go as a rule but they coped well and provided a competent and satisfactory service for a reasonable priceYou get what you pay for and here we got exactly that. Very happy with the whole experience and refreshing to find English staff that actually were happy to provide a service that is usually reserved for foreign staff in the hospitality industry.

    4
    « Nice Friendly Hotel »

    This hotel always produces good value for money, the rooms are clean and tidy even if they do need a little refurbishment. The food is always excellent and they can accommodate people with special dietary requirements

    4
    « Good base outside Ipswich »

    Stayed for 2 nights. Food is very good (and welcome after travelling from Scotland) Ensuite Room at the back in the new extension was adequate size, clean and modern. Car parking area was easily accessible. Breakfast was well worth it, huge quantity available and absolutely great. Evening menu is well balanced and food was delicious, well prepared, good quantity. Chef is the owner and it shows in the care with which the food is cooked and presented. This hotel is on the village main street close to the A road system outside Ipswich but still quiet enough to be country. It is a large old Victorian style house with a new wing with function room and a large rooms extension at the back.

    3
    « A mixed bag »

    For a one night getaway to celebrate my brthday this hotel wasn't bad. On the positives: some of the staff were friendly and efficient at their job. The meal in the restaurant on Saturday night was delicious and it was good to hear that the menu is done daily and all fresh ingredients are used. The smells coming from the kitchen were great. On the downside; the double bed is actually 2 singles joined together meaning their is quite a big dip and ridge along the centre. If you want to actually get close to your partner, this is very uncomfortable to lay on. Also one of the beds was old and dipped quite heavily making it extremely uncomfortable to sleep on and my partner had a sore back the next day. The response from the reception was polite but totally disconnected-it was obvious at her lack of care about the issue. We did not get an apology at all.

    2
    « Dissappointing!!! »

    Having visited on numerous occasions before and always been totally satisfied, we were left very dissappointed on our last visit. Service was awful, slow, not enough staff present, Beef tough, couldn't cut it. Vegetables inedible. We believe the usual chef and experienced waiting staff were. not there that day and it definately showed.

    4
    « Two Night Business Stay »

    Handy location for the Ipswich area. Quiet on the second night, had a private restaurant experience to myself. Executive room is very nice. All of the staff were friendly and very professional. This will be a venue that I will stay in again when I am in the Suffolk area. The pub over the road is also a good place to be amongst locals.

    2
    « Not good »

    Not what I was expecting. Positives...not many but free parking is good and tv was reasonable. Negatives..rooms really need upgrading, furniture old, bed was hard, shower was ridiculous much like a trickle but even then you have to be a contortionist to get beneath the tiny flow of water without banging yourself on the rusty shower caddy or shower door. No radiator in bathroom just an old floor fan heater fitted to the wall...! Wifi is poor. Bedroom noise from other rooms is dreadful, you needn't set an alarm because you'll hear everyone else's as well as them showering, talking and walking along the creaky corridors. Glad to leave and I won't return.

    5
    « Clayon best western oustanding »

    Outstanding service especially from the manager David, stayed here over 1 month, would not to hesitate to come back. The food is superb along side the complimentary prices. The staff are friendly and always willing to help! Rooms are of high quality. Just an all round great hotel!

    5
    « Some of the best food in Suffolk »

    I live in Claydon and have on several occasions visited the hotel restaurant. The food is the best in the area. Always well presented with a great taste. Prices are reasonable. The service is always good, Well worth a visit. Best to book in advance.

  • 5
    « An ideal location for those needing accommodation near Ipswich. »

    From the moment I chose to investigate the Claydon Country House Hotel and make a reservation to the moment I checked out after staying 2 nights, the staff were brilliant. The reservation process was smooth, the reception staff friendly and professional. The hotel is situated close to the junction on the A14, and directions provided were accurate and easy to follow. Considering the fact that the hotel is situated close to a busy thoroughfare, there was surprisingly little noise in the bedrooms when the windows were shut. The hotel is comfortable, and great value for money. The accommodation is clean and comfortable, and the food superb. All in all, a great place to stay. Thank you.

    4
    « Clean and very comfortable »

    I stayed here for 2 nights on a work trip. Lovely hotel, spotlessly clean and very comfortable. The bed was huge! Only do was that we had to wait ages for breakfast and we were in a rush. However, breakfast was beautiful and cooked fresh! Would highly recommend!

    5
    « Christmas get together »

    My first Christmas meal this year was at this hotel with my wife and 46 friends who either belong to the Bixley Ramblers or are friends of. To a person all our meals were very good and the service excellent. The staff are very obliging and efficient. The food well presented,tasty and hot. We have eaten here before and will certainly return.

    3
    « Clean and comfortable but in need of a makeover »

    Received a fine welcome on arrival and was made aware that the restaurant was to close shortly however made chef available Food was good quality at a very reasonable rate However the whole place is in need of much investment and bringing into the 21st century, I booked a superior room, which at best was basic, not what I would expect for a 3 star hotel Staff were excellent though

    4
    « An Excellent Stay »

    The hotel was well appointed, but with personality - it wasn't like some other hotels which are more like comfortable prison blocks. The staff were very helpful, the rooms clean and comfortable, and there were several nice pubs in the immediate area. All in all, a very nice place to stay.

    4
    « Hotel Change »

    My friend and I were supposed to stay at The Best Western near Ipswich, had a phone call whilst on our way to say that there was a problem with the hotel, and we were being booked in at The Claydon Country house hotel . We asked what the problem was at the other hotel, we really got no answer, no one seemed to know. Enjoyed a lovely meal In the evening. Room was comfortable, breakfast really good. We returned from a day out and the manager on that day was very helpful, said he would find out what the problem was at the other hotel. He enquired straight away ,there was a problem with the heating in the room.He said was everything ok and could he get anything for us.So helpful, rather different from the previous day when we got no answers and no one seemed concerned, did not get his name sadly, but very much appreciated by us.

    4
    « Very nice »

    This is a good Best Western hotel, there are some areas that old do with a little maintainence, however the hotel is clean and comfortable. I was pleased that they have rooms for clients who are physically impaired. The breakfast was outstanding as was the food we had. In addition I would like to mention the following members of staff by name as they deserve praise for their courtesy and the service they provided without question for my wife and I. Thank you Kelsey, Tina, Sophie and Phil. Thank you for making our weekend so memorable.

    5
    « Tony (suez) »

    Well what can I say first time here staff very friendly and helpful good food that's why I have booked there again would definitely recommend the hotel the staff would go out of their way to help you wether it's a business trip or a get away break I would recommend it

    5
    « Superb little hotel just off the A14 »

    I stayed here very briefly as I was travelling from the North West and making a drop off locally before continuing on to London. Nice and quiet despite proximity to A14. Lovely gardens surrounding the building lead to a clean bright reception. Night porter was lovely and friendly upon arrival and helped me get settled quickly despite a 3am arrival. Room was clean, airy and spacious enough, with a full bath in the en suite which was a nice touch. Breakfast was delicious and cooked to order, even took a request for fried bread! Would definitely recommend for business travellers or for nearby leisure.

    3
    « Smart »

    Not a bad little hotel staff very helpful and polite. Just off the A14 near Ipswich with a few local shops nearby. Used a few times. Everywhere looked clean, my twin room (115) was spotless and a huge bathroom. A served breakfast was huge and very tasty. Best for a while as I work away from home all the time and use plenty of different accommodation. WiFi good, parking okay.

  • 4
    « A very pleasant stay »

    The staff are what make this hotel. From the cheery, upbeat welcome we received at reception when we checked in quite late, to the young woman who could not have been more helpful about the best places to park in Ipswich when we left, the staff are a real credit to this place. I agree with other reviewers that it's a little tired round the edges, the sausages tasted very strange at breakfast and the rooms are definitely on the small side, but it was very well located for our visit to Ipswich the next day.

    4
    « Business Overnight »

    Good location not far from the A14. Not far from Ipswich. There are a couple of public houses that are near if you fancy a change of scenery. The food in the evening is very good, and the service is also of a high standard, Breakfast was also ok. Only small criticism was that the room was a bit on the cool side. The radiator was not on, and I am not sure if the air conditioner was working properly. Small issue that I am sure they will rectify. Noisy drain cover was the only thing that did disturb a nights sleep. Obviously this is beyond the control of the hotel.

    2
    « Motel not a hotel »

    This is NOT a Country House Hotel! This is a motel with no facilities other than bedrooms and a public area which is Reception/Bar/Occasional seating, If the Head Chef is preparing your meal then it is excellent, if tardy, (ie. Book the Early 7pm sitting, or you will still be waiting at 8pm!) If you are relying on his understudy then I suggest you nip next door to the chippy! There is no tennis court and the gardens consist of a small lawned area with a couple of picnic tables! The hotel Directory offers you a bathrobe, but there aren't any! The so called 'Deluxe' rooms are just an average hotel room, the other rooms are tiny boxes. How Best Western have given their approval to this 'Hotel' is beyond me! Having said that, Tina, the Receptionist is great, as is the chambermaid and the Head Chef, pity the owners push them to the limits rather than employing more staff.

    2
    « Tired Hotel »

    Let's start with the positives-good pub nearby and the room was clean, negative points the hotel room was dark and small and was very tired. The floors outside the room creaked loudly when people walked past at night. The bed and pillows were very poor the worse hotel I've stayed at for a long time. The fire door outside the room banged shut at night. Only 3 of up for breakfast yet it seemed to take a long time to get breakfast. The kitchen door was always open near the stairs letting food smells fill the hotel. Given wifi code no wifi was available in the room.

    3
    « Great location on out skirts of Ipwich »

    Stayed here on business, great location as on outskirts of Ipswich, in the area of the hotel there is a chip shop next door and 2 pubs in the village plus local shop so ideal. Nice beer garden outside for the warm evenings. Room was small but did the trick. Breakfast was disappointing as they were busy and not able to cope with the amount of paying customers. We paid for Full Breakfast and only ended up having a drink and bacon sandwich as couldn't wait any longer.

    4
    « Good value Hotel in convenient location »

    We stayed one night on the way to a family party in Ipswich. The location was very convenient in a nice little village. Hotel staff were very welcoming, and the Hotel itself was very good value for the price. Breakfast very good, and overall accommodation perfectly nice.

 

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tutte le direzioni

·Da: autostrada A14. Prendi la Great Blakenham Road, prendi l'uscita B1113, quindi gira verso Claydon. Il Best Western Claydon Hotel è a 180 metri circa, sulla sinistra.