BEST WESTERN Atlantic Hotel,  Chelmsford

3.5/5  - basé sur 316 notations.
New Street, CM1 1PP, Chelmsford, Great Britain - visualizzare mappa
+44 1245 268 168 +44 1245 268 169

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i vantaggi dell'hotel

  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
  • Lounge bar
    Lounge bar
  • Parcheggio gratuito
    Parcheggio gratuito
  • Ristorante
    Ristorante
  • Sicuro
    Sicuro
  • Connessione internet nelle aree comuni
    Connessione internet nelle aree comuni
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Il BEST WESTERN Atlantic Hotel è un luogo moderno ed elegante in cui soggiornare a Chelmsford. In questo hotel lo standard è rappresentato da camere comode, spaziose ed eleganti che offrono un bagno privato completo. L'hotel è a pochi minuti di distanza dal centro della città. Facilmente raggiungibile in treno e in macchina, il BEST WESTERN Atlantic Hotel è nelle vicinanze della cattedrale e dell'università e si può raggiungere Londra senza problemi. Qui apprezzerai l'intimità e la convenienza e il nostro personale farà tutto il possibile per farti trascorrere un soggiorno confortevole. A proposito di comfort, le nostre tre suite appartamento New York offrono un tocco di originalità per coloro che scelgono di soggiornarvi. Le opere di pop art nei nostri corridoi interni completano l'aspetto contemporaneo e l'atmosfera di questo hotel all'insegna del relax.

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BEST WESTERN Atlantic Hotel,Chelmsford
  • 4
    « regular stay »

    I've been staying here for the past 4 years. The hotel is undergoing a revamp which was needed. The rooms are comfortable and clean. The food is a little random but fine after a long days travel. It has a good car park and very close to the university. Reception staff are generally great. There is one girl who remembers me even though it may be a could of months between visits.

    5
    « Good Value for the price you pay. »

    Considering what you pay here - with the addition of free car parking not far from the centre of Chemlsford and free entry to the adjacent Health Club - this hotel is excellent value.The rooms are good with a comfortable double bed and excellent shower and bathroom amenities including a good supply of white fluffy towels. The in room TV has all the channels you require! Myriam on reception was very helpful.You can pre-pay for your breakfast at a favourable price!

    3
    « Nice hotel, food not so good »

    Stayed for one night dinner bed and breakfast on Friday night. Roons were excellent with massive beds. Bar and restaurant was pretty empty for a Friday. The restaurant is Italian themed only which i though was a bit restrictive. Drinks were expensive and food was average only. Breakfast was okay but not buffet style you have to order from menu. Again breakfast restaurant was empty. Staff were pleasant but not sure if I would return.

    2
    « Very basic hotel with rude/hostile staff? Avoid! »

    I stayed at this hotel for 1 night in November with family (the bridal party) as the reception venue was close by. We had 6 rooms booked in total (2 for 2 nights and 4 for 1 night). First 'incident' - After I had checked in and went back and forth between the car and the room with my luggage, another member of the bridal party arrived with her children so I waited in reception until she had checked in. After she had checked in we proceeded to head upstairs to our rooms however the receptionist called out to me and said you need to check in. I told her that I already had, don't you remember to which she replied it's been busy here I can't remember. Although this is hardly an incident, I did not understand why would she assume I would just wonder upstairs without having checked in. Her response was not polite considering she was in the wrong and did not give me a good feeling. The hotel is very basic for these main reasons: There is no lift (very awkward for our family members who had small children and pushchairs) and the hotel staff did not offer to assist The heater in my room did not work (the receptionist came to look at it but was unable to fix the problem - I had a poorly 3 year old with me so this was not ideal and too late to move room not that I was offered) The rooms (bathroom especially) decor is outdated and looks like it needs a refurb (no loo brush) The gym (which I didn't use) is across the road from the hotel Late check out could only be extended for 1 hour on all the rooms that were booked for 1 night (annoying as check out was at 11am and the wedding cars were not arriving until 2pm) The only 'good' thing about the hotel is that the rooms have SKY TV. Second incident - On return from the wedding (approximately 1am), the security guard made it very difficult for the bride and groom to gain access telling them there were no more rooms despite the bride having stayed the previous night and both of them in wedding attire (a wedding dress and suit). Next the security guard became extremely confrontational and hostile and kept insisting the room had only been booked for 1 night. To my shock he then called the police (completely unnecessary as the situation had not escalated) only to double check again and realise mid conversation with them that the room was in fact booked for 2 nights and told them it was all fine now. I don't like playing the 'race' card however if our party were white, would the above incidents have happened? who knows? Even so, avoid this hotel. There is a Premier Inn round the corner' I don't think it could be worse!

    4
    « an ideal place to stay. »

    stayed here for a Friday and Saturday night. Lovely big bed which was extremely comfortable. The room was a nice size and the bathroom had a powerful shower and adequate towels. Shampoo, shower gel and a small soap was also provided. The room was quiet enough - well away from a noisy party on the Friday night. The breakfast was freshly cooled to order and I was delighted that they also had scrambled egg with smoked salmon on the menu.The breakfast of either continental or full english was not extensive but perfectly adequate for most people. Good choice of teas! On the negative side, there is no lift and fortunately we only had one flight of stairs to go up. No wonderful views out of the window but as we were within walking distance to the town centre I suppose that was only to be expected. There is a free car park.

    1
    « VERY NOISEY »

    Stayed here for 2 nights with our 1 year old to visit friends whos recently moved near here, our room was facing car park on ground level. The first night there was loud music playing from 10.30pm-midnight we never got told this was happening so wasnt expecting this at all, finally managed to get sleep at 1.30am after other guests had quietened down as you could hear them talking outside, banging car doors shut etc. Our 2nd night started off quieter as no music BUT we was woken at 2am with girls shouting very loudly in the corridor, got back sleep and woken again at 4am with people banging on someone's window, and shouting from the car park, also could here people banging about in room above, we will definitely not be returning here, never have we stopped in such a noisey hotel, cudnt fault the facilities just dont get a decent sleep!

    4
    « short walk into town - well appointed room and good breakfast »

    a little difficult to find - sat nav took me close but got lost in the nearby warehouse area - kind lady on reception sorted me out on the phone basically turn down the road after the car wash then hang a left room very good and sky tv channels including movies and sports :) breakfast was also of a good quality with both buffet and cooked options and decent black pudding which always scores highly for me

    5
    « Excellent services. »

    This hotel does not try to be what it is not, but we found it very good for our needs. It is well known placed for the centre of town. A short walk and you are at the cathedral. What I liked most was the attitude of the staff - desk, restaurant, bar etc. They were a mixture of nationalities but always cheerful, helpful and obliging. Full marks to them!

    5
    « Excellent Customer Service »

    Myself and a large group have recently stayed at this hotel for around 3- 4 weeks. For the money the rooms were good value, quite big, showers were lovely. Plenty of parking spaces as parking is a bit of an issue in Chelmsford we discovered. By far this hotel exceeds expectations with the Customer Service in the Restaurant without exception the staff were amazing. Very attentive, they remembered people drink orders in the morning, always happy to help and suggest alternatives. I would definitely return to this hotel and highly recommend.

    2
    « Disappointing »

    I stayed for one night on business and it was just ..disappointing. On arrival there were no towels (but sorted quickly by reception) . The bathroom just did not seem very clean- the highlight being the very ominous brown stain at the bottom of the bath. Hairs on floor. The bedside lights had no obvious switch- so had to clamber to other side of room (crashing into nice executive leather chair) to turn the room lights on. TV was unpredictable and initially struggled to get a feed. (- but nice HD when it worked). Dined in hotel "Italian restaurant"- who overcooked spaghetti. When complained to reception when checking out,they gave me the managers card- which didn't make me feel any better! Staff generally polite and try to be helpful, but seem to lack direction!

  • 4
    « A good experience overall. Room was modern and clean, and relatively large which was a bonus. All fixtures and fitting »

    For the budget price, the room was modern and clean, and relatively large which was a bonus. All fixtures and fitting looked fairly new, and everywhere had a fresh smell. The bathroom was very modern and well stocked with shower gel and towels etc. The restaurant was small but the food was very good and the staff were excellent (very attentive). The hotel had a good and spacious car park, but was difficult to find as the entrance was behind the hotel with no signage on the main approach road. I would definitely stay there again.

    4
    « great location »

    this hotel is well located in town.I stayed at the best western for one night as I had a business meeting the following day and living in Chester it was easier to stay over. I arrived on Monday at around 16.30 check in was not until 3.00 which was fine. There was just one gentleman on the front desk after checking in I went to my room which had nice décor and a very comfy bed.

    5
    « Good quality friendly stay »

    Easy to find and parking is good, friendly and helpful staff especially Emma on Reception, room was clean and tidy and restaurant very welcoming. we used the bar and it was a comfortable place to sit. The food in the restaurant was good, about average price for a hotel of this size.

    3
    « Passable »

    I stayed at the best western for one night as I had a business meeting the following day and living in Nottinghamshire it was easier to stay over. I arrived on Sunday at around 12.30 check in was not until 3.00 which was fine. There was just one gentleman on the front desk after checking in I went to the bar but there was no bar tender. It turned out that the man on reception was also the bar man. I may expect this in a small privately run hotel but not in a chain. The room was clean and tidy comfy bed however the cost of an English breakfast was £11.95. Way over priced in my opinion and I declined. Overall average but would not stay again.

    4
    « Nice place »

    The room was good, big tv, clean, well decorated and lovely shower. The rest of the hotel was clean and well decorated good food and friendly staff all in all it's a good place. My only quibble is the king bed was 2 singles put together with 2 single duvets zipped together and a king duvet cover over the top, bit random but it was fine and I would definitely stay again

    4
    « Masher »

    Lovely hotel comfy beds nice room,The staff in the hotel were excellent could not do enough for you especially in the restuarant,We had an evening meal which was fine all in all a niceplace to stay would recommend it for short stays ,

    3
    « Not the Best, Best Western »

    Having stayed in Best Western before for business I was feeling at ease at placing my booking. Unfortunately this wasn't up to the standard of others. Some of the staff were very pleasant and friendly, some were not. The walls were stained and dirty in the room. The constant banging of doors was a constant unfortunate noise. They had an Italian restaurant with room service yet no pizza! When working late you just want something easy to eat... I ended up ordering from Just Eat. It really wasn't worth the cost compared to other Best Westerns... Should of booked a Travelodge - cheaper but same value that I stayed!

    4
    « Decent place............... »

    Good location just a short walk from the high street etc. Nicely presented bar & restaurant areas, friendly helpful front desk. Competent, polite bar & waiting staff. Good buffet style breakfast full English & continental selections. Expect around £100 a night for a family room with breakfast. Free parking.

    4
    « Great stay and Sky TV »

    We stayed overnight here as my cousins 30th was just down the road. From the outside the hotel doesn't look the best, more like an old people's home but don't let that put you off. Checking in was nice and the reception was welcoming. The hotel looks to have had a lot of money spent on the inside: the room had a massive bed and sky tv with a 40" Samsung tv and an air con unit if you need it. It's decorated very modern, with neutral tones and a splash of colour from canvases on the walls. We didn't opt for the breakfast as McDonald is just down the road and we weren't fussy. Definitely a great place to stay even if it's just for one night. The only reason I'm not giving 5 stars is because we didn't have the breakfast (and this may or may not bring the rating up or down) and the carpet did have some stains. Get booked in!

    1
    « Dreadful »

    Had to book a suite as no standard rooms available. Hottest day of the year and the suite has no air conditioning. Staff provided a small fan. The king bed is two singles pushed together. Attitude of manager is awful. Value for money poor. Avoid.

  • 4
    « Impressed »

    Spent four nights here with a group of friends and throughly enjoyed it. Hotel exterior has you fearing the worst but once you enter you are greeted by very pleasant, modern decor and very attentive staff. Has a lovely bar/restaurant area and the staff are all great. Food was good in the restaurant and the bar prices were about what you'd expect without being extortionate. On arrival we enquired about an early breakfast on the two weekend days as our group needed to be out early (breakfast is served from 6:30 on weekdays but 8am on weekends). We were told that this wouldn't be a problem but when we tried to confirm things that evening with the night porter he told us in no uncertain terms that he could "guarantee" this wouldn't be possible! We tried to explain we'd already discussed with the receptionist but he was adamant it couldn't be done! However we spoke to the daytime staff the following day and they sorted it out for us no problem. This is my only gripe about our stay - the night porter could have been a little more willing to listen rather than just refusing our request outright. The rest of our stay was, however, faultless, and as has already been written by another member of our group, we did test the staff's patience once or twice and they were very good. Would happily stay there again.

    5
    « Better than expected »

    A group of us stayed at the hotel which was described as 'modest' and from the outside it didn't look anything special. Well just goes to show that you shouldn't judge a book by it's cover. Very nice hotel. Contemporary decor, very well maintained. Spacious room with everything you need, comfortable bed, nice TV, drink making facitily etc. We had a meal on the Friday night in the restaurant, 18 of us at one table. The food was delivered hot and tasty. Breakfast was very good, fist hotel I have evr stayed at where poached eggs are available without a wait, they are constantly cooking them fresh. Biggest asset to the hotel are the staff. Very friendly and believe me we tested their patience at times. Would definitely stay here again.

    4
    « Central Location »

    We stayed here for one night while we were visiting for FriendsFest. The rooms were big and installed with sky which was a good surprise. The only problem was the room was so hot, with the weather being good and the hairdryer going off, it felt like a small sauna. You can walk into town which may be a bit difficult in heels but you can manage. The staff were lovely in the hotel restaurant, they couldn't have been more helpful which made our stay great.

    2
    « Poor Hotel and Rooms »

    Awful rooms. no proper beds. Don't think of this hotel. Have stayed in several hotels and this was the worst. Fan provided was very noisy and rooms smelly. .... Only good point was the location as it is close to the city. But not worth the money they charge for a room

    3
    « Cold Full English Breakfast »

    We stayed here for five nights The hotel, staff, parking, cleanliness, and service was good. comfortable bed, central to all our needs. BUT the breakfast was poor !!! The hot breakfast was cold and tasteless. The cold breakfast was basic and the meat\\cheese tasted of bananas they were all in the same cabinet. At £11.95 for a full English it was not good.

    2
    « Over night stay »

    Booked 2 rooms for my in laws and husband and I. In a funny location but still only 10-15 min walk to town. We arrived and the room stank of feet so got moved after having to prove to the receptionist that it smelt! The room was spacious but very tatty. Shower awful, tiles falling off and no air con with a tiny window so was very hot and stuffy! TV didn't work as was all unplugged at the back? Is this not checked when being cleaned? The fan was on when we arrived so they obviously have a Robles with the heat. The staff were friendly though, the breakfast was ok.

    5
    « Good Freindly hotel to stay »

    Excellent prompt service, friendly staff who remember you, good food and nothing is to much trouble for them. Rooms are large and airy and always with plenty of tea and coffee available Good location for work and also main shopping centres within easy walking distance. Plenty of restaurants and eating places around the area.

    3
    « Good hotel, priorities a bit skewed »

    My girlfriend and I stayed at the Atlantic Hotel, as we had a week-long training course at Chelmsford ice rink. The staff were great and very helpful throughout the week. The hotel is quite deceptive from the outside. It doesn't look anything special until you walk in. The reception area is very impressive. Obviously a lot of time and money spent on it. Where they let themselves down is that the rooms, bathrooms in particularly don't follow the same high quality standard that the reception and hallways display. I can't help but feel that too much time and money was spent on the aesthetics in the 'public' areas, where it's the bathrooms within the rooms that need some investment. In our room, the bathroom tiles had lots of cracks in the tiles, the sink taps were loose and ill-fitting and the whole place generally just had a cheap, run down feel. It's a shame, as overall we had a great stay, but there are some very easily-solved issues that let the place down.

    5
    « Don't judge a hotel by its exterior!! »

    To be honest I don't normally opt for best western hotels due to some previous bad experiences. The Atlantic however is a rose amongst thorns. Upon arrival the fist impression isn't great the facade is dated plain cream brick but the car park is a good size and security is good. The welcome at reception was very nice and the boutique style decor quickly changed my opinion. Very nice staff gave a perfect initial impression. The room very near reception was very well presented very clean and plenty of space for any couple despite the fact I was attending alone. Shower and bath with plenty of supplies and also a good size. Huge desk which was exactly what I needed for a surprise web presentation in addition to my local engineering appointment. Food was second to none great breakfast and a lovely choice. Evening meal was Italian style and a great selection to choose from. I've learnt my lesson and will definitely stay again. First class service, atmosphere, staff and presentation.

    4
    « Modern hotel with excellent rooms »

    The Atlantic was difficult to find (don't try the nearby carwash!) but had a very welcoming and helpful reception staff and an excellent large (by Travelodge standards) room with free WiFi and large Samsung TV with Sky and lots of channels - just right for the Olympics. The bathroom was good with an easy to use shower and plenty of towels. We did not eat in the Italian restaurant but it looked very modern and pleasant.

  • 3
    « So So »

    Average hotel at big price. Better looking inside than out. Restaurant food expensive but menu not extensive. If I had paid around £60-£70 I wouldn't complain. I can get a half decent hotel in the city for £93

    3
    « Nice rooms, good location »

    A very modern, clean, city centre hotel. Nice bedrooms, huge beds and good showers. Pleasant staff too. That being said I don't think this hotel is any better than the nearby Premier Inn - which tends to be available at a lower price. Note that if you want an early breakfast on Sunday, forget it. The restaurant opens at 0800 and there's no way the staff will consider doing anything early.

    4
    « Good location for the town »

    Stayed here Friday, Saturday and Sunday nights for a family birthday party. King size bed very comfortable. Breakfast was superb on the first two mornings but Monday morning was spoiled for us with a private party having exclusive access to the sunny breakfast room. Regular breakfast guests were put in the dining room with heavy dark curtains shutting out any daylight plus instead of the usual buffet breakfast we had to order our cooked breakfast option. It was a long time before the waiter took our order and a further 40mins for it to arrive. A shame as it was the perfect location for us when visiting family and only a 10mins walk to the town.

    4
    « Nice hotel »

    Great parking right in centre of Chelmsford , 2 mins to rail & bus station.Big secure car park.Rooms clean and spacious - massive bed, very comfy. All staff helpful and friendly.Food very good, w/e breakfast , help yourself in conservatory excellent, however this quickly descends into chaos when this is overtaken by conference/ meetings, guests moved into darkened bar area,food needs to be ordered , minimal staff completely overwhelmed food takes 20 mins + to arrive.If this is normal would recommend w/e stay only.

    5
    « Great Rooms »

    I stayed in an executive double, the shower was amazing, having sky in the room was a real bonus and the food in the Italian restaurant for dinner and breakfast was really good. Staff were friendly and polite. Would definitely stay here again.

    5
    « Party Weekend »

    Myself and my Goddaughter stayed at this hotel on the weekend of 16th/17th July 2016, we were attending a birthday party and thought we would make a weekend of it. The hotel was lovely, modern, but with a cosy feel to it. Our room was amazing, it was seriously spacious, clean and lovely. The bathroom, was great, the shower excellent, but most of all, the staff were lovely. Hayden, the Bar Manager was especially welcoming, warm, friendly and nothing was too much trouble for him. We really loved our stay and I plan to go back, just because. I would highly recommend this hotel to everyone.

    5
    « Weekend Stay »

    Stayed 2 nights over a weekend for a friends wedding. Hotel was fine, Restaurant was good too. The shining star was the bar manager, he catered to every need and was incredibly welcoming. Credit to his employers. Would recommend to anyone staying in the area.

    4
    « Convenient and Comfortable »

    Booked the hotel as it was next door to work location, hotel has a very good Italian restaurant/bar which I ate in on the first night. Nice reception area with friendly staff and well equipped rooms - good wifi. Nearby train lines can get noisy but comfortable rooms and bed. Hotel has a deal with adjacent Gym so bring gym gear with you. Would certainly stay here again

    2
    « Wish I'd chosen elsewhere »

    Rooms are good size and functional, but that's about all this hotel has going for it, based on our visit two days ago. Very unfriendly receptionist,( I felt sorry for the trainee working with her!), bar and restaurant closed at lunchtime!, breakfast choices poor and uninviting, was told breakfast wasn't included (£11:95 extra), but it had been paid for in our room rate, glad we were only there one night!

    4
    « Secure and welcoming. »

    Last week my partner had a room at this hotel and I joined her later. Reception staff were friendly on check in and helped us with a couple of minor issues such as needing replacement towels and a problem with the TV. We had a nice meal in the Italian restaurant although I found it strange that none of the staff were Italian serving on the day. The big man in the grey suit was at times over friendly. When we eat we like to be able to without the feeling watched and possibly rushed. If I wish to purchase drinks I will call when I want them not be hounded.My compliments to the Chef as the food was delicious. After the meal we had a late drink in the bar as there were still several people in there. It was also nice to see that the late barman took an interest in keeping the attitude of the group sitting at the sofa by the bar in order. One of these people were being over the top swearing and generally being obnoxious but the barman dealt with it quickly in a way that the man swearing had to behave or leave.Later that night It was clear that the barman was more than just this as after the bar closed he was using reception and letting people in and out under lock and key. I noticed this because I smoke an wanted to go out for a cigarette. I apologized for disturbing him and he just said no problem and that I could go in and out as much as I wanted but would have to ring the bell to come back in. I asked why and he explained company policy for insurance fire and other reasons too many to name the doors had to be locked for the night . I thought this was a very secure set of rules and it made me confident that this was a good choice hotel overall. The following morning we had breakfast served by the man called Steve a very very nice man who knew exactly how to make us feel welcome and I noticed he had a great rapport with the night staff. The breakfast was quickly served and very nice.

  • 5
    « Great service »

    Didn't have a great start with the booking. I was given the wrong room price twice as the person on the phone seemed to think that saying 'in total' means the price PER NIGHT. Personally, when I ask for the total price I want to know how much I'm paying for my whole stay. However, the rest of my stay was faultless. All staff were friendly and helpful, especially the concierge who couldn't do enough for us. We had a meal on our first night. Varied menu, reasonable prices, not too long a wait for the food. The rooms were spacious & clean with a very comfortable bed. I would definitely stay again.

    3
    « Family gathering »

    Hotel seemed modern, clean etc, but sooo noisy. We had a Ground floor room and they may as well not had glass in the windows as you could hear everything outside as if it was in the room. Another annoyance was that although they advertise family rooms... It is only for a family of 3.luckily we managed to get adjoining rooms with the grandparents who could have one of the children in their room. The zbeds provided were in a dangerous state. Multiple springs missing sharp broken metal edges. We kept the mattress on the floor and asked then to take the bed base away.

    4
    « Good quality business type accomodation »

    Overnight stay in Chelmsford about 5 min walk to centre. Modern hotel with good facilities and check in/out. Ideal for restaurants and bars as well as for business stays. Cost a little more than other national hotel chains but with better facilities. Good all round stay.

    3
    « Noise kept us up both nights »

    Arriving here, we had high expectations. Staff were friendly, room was clean and modern, WiFi and TV worked perfectly. All was great.....until we needed to sleep. Unfortunately on both nights we were kept awake for hours as the girls in the next room stayed up talking. Now the girls weren't being particularly loud, its just the walls were paper thin meaning we could hear everything! For the amount we paid, we would have expected at least some soundproofing of the rooms.

    4
    « Good hotel poor room »

    we have stayed here before and the room was lovely, this time we were given a room that was well furnished but it was over some sheds so our window was about 2 foot deep and very high up so you had to be almost on tiptoes to see out so it left the room feeling more like a cell. we did say as we left that we were disappointed, the gentleman on reception told us it was one of their worst rooms. as we wouldn't be spending a great deal of time (sleep and shower) I didn't complain, but if we go again I will specifically ask not to be in those rooms (there were 3 like this).

    2
    « Rude Staff »

    Had a terrible experience at this hotel - encountered the most outrageously rude member of staff upon my return to the hotel at around half one in the morning. Upon attempting to enter the hotel a member of staff physically obstructed the door to the hotel and refused myself and my friends entry until we had given our names and showed our key cards and stated the names of the room we were in. As only one key card is given out per room half my friends could not give this proof and were denied entry, leaving them in the cold during the early hours of the morning. Upon finally gaining entry into the hotel this member of staff then threatened us that we would be kicked out at the slightest bit of noise. I can understand if we had caused any trouble but this was completely unprovoked and I feel exceptionally victimised on the basis of my age. Given the amount of money paid for this hotel to be prevented from entering our rooms, and treated so rudely by staff I am beyond unimpressed by this hotel.

    3
    « Horrendous night staff »

    Rude member of staff working the night shift, I don't even know where to begin so I will keep it short and sweet. Member of night staff had an appalling attitude and left me and my mates feeling discriminated against, accommodation was basic but satisfactory yet the whole experience was entirely ruined due a single judgmental member of staff having a power trip. Will not stay here again solely due to this staff members actions.

    3
    « Good experience apart from night staff »

    This review in no way reflects the check in member of staff who was polite friendly and sorted our luggage out as had to leave before our rooms were ready, the rooms were clean and beds were comfy. However my complaint is about 1 member of staff who was rude and judgemental. Me and my friends had been at a festival in Upminster and returned to the hotel 1:30/2:00am. After being on our feet all day we were tired but was greeted at the locked hotel door by a man who asked us 'who are you' and 'what are you doing here' preceded to ask us our names room number and identification. While I understand this will be safety policy the way in which he asked us was hostile as if he was a bouncer. He finally let us all in and as we were going up the stairs told us 'keep quite or I'll kick you all out' I entirely feel as though we were pre judged based on our age. Whilst this man may have had a problem with young people going back to the hotel and making noise before there was no need for him to treat us as if we were trouble when we had given him no cause to believe we were. Especially as this was the second night we had stayed and had done nothing wrong the first night. The impression I got was that this individual clearly got a kick out of exerting some sort of power over us, as he could have done the exact same things in a polite way.

    4
    « Acceptable, but would ideally expect more for the price »

    Pros: large well decorated rooms, easy parking, free wifi and gym access Cons: noisy neighbours on the first night of our stay- lost a lot of sleep because of this, and it took multiple phone calls for reception to undertake effective intervention. Ground floor room- this was a br irritating. Overall: would stay again but would request a room higher up.

    4
    « Standard rooms basic, exec rooms good »

    Convenient for city centre, but on main road so some traffic noise at times, beds comfortable, staff great, restaurant good. Currently renovating rooms, so overall standard improving as was a bit tired.

  • 4
    « Very good stay »

    Lovely hotel , handy for walking distance into Chelmsford town. Room was a good size and comfortable. Staff made us very welcome, would certainly use again when we are visiting that area. The whole experience at this hotel was very good.

    4
    « Everything you need in a city centre hotel »

    Nice hotel, great if you want to be near Chelmsford city centre. It only took us 10 minutes maximum to walk to High Chelmer shopping centre. Free parking too. Room was fine, spacious, lots of mirrors & plug sockets and everywhere was clean. Staff helpful and friendly.

    4
    « Conveniently located hotel for Chelmsford Town centre & free parking »

    Stayed at this hotel on a Sunday night after a wedding. Rooms were clean, tea & coffee provided in room, staff were very polite and helpful. About a 10 minute walk into Chelmsford town centre and free parking.

    5
    « Great Location »

    My friend and I stayed at the Best Western for one night on Saturday, we decided to choose this hotel as it was in an ideal location for the high street so we didn't have to spend extra money on a taxi. The entrance to the reception was very nice and modern with dimmed lightening within the corridor, we were greeted by a very helpful receptionist who checked us into our room. Once we arrived at our room on the ground floor, we were pleased to see that the room was very clean, tidy and well presented, we also had a large amount of tea and coffee provided which was much appreciated. The bathroom also looked very clean with a small selection of toiletries to use which was handy. The bed itself was a decent size and incredibly comfortable, I was very happy with my stay at the Best Western, Perfect location to the high street, great value for money with a great level of service to go with it. Only slight problem was the fact that we did find it rather difficult to find the parking area to the hotel. Other than that, a great overall experience.

    4
    « Great value, clean and comfortable »

    Unprepossessing entrance from car park, but inside reception was smart and stylish. Room was clean, spacious, comfortable. Good price. Short walk from town centre. Italian restaurant on site looked appealing but we'd arranged to meet friends in the town, so didn't try it.

    3
    « Decent hotel »

    Stayed in this hotel for the first time, and when I entered the hotel it seemed a bit dark and gloomy, with the brown coloured walls. My initial negative impression changed quickly when I met a friendly and helpdul receptionist, and I was sorted instantly! The room was medium size, good desk, great bed, and nice bathroom. Clean all round! Did not eat dinner in the hotel, but had breakfast which was fine, nothing spectacular, but very friendly and helpful staff made the experience good. The ordinary coffee was too weak for me, but I asked for an americano and espresso and this was no trouble. Checked out the next morning without any hassle. Perfect hotel for one night, as single business person, going to the university next door.

    4
    « Party »

    We stayed here as it was close to a local party we were attending. The staff were extremely helpful and pleasant. Breakfast was good and the atmosphere in the restaurant relaxed and friendly. The location was perfect, being a short walk to the town centre.

    3
    « good value for what we paid »

    My Daughter and I stayed here a week ago, in two single rooms which were double room's for the price of a single, and a good size too!, very clean with a good size bath, no complaints at all with the room, however we had breakfast, and here we had a problem, the staff who waited on were very good, but, all the hot food was very cold, I mean not luke warm, but cold, the only hot part of our breakfast was the coffee!!, yes I complained and was not charged, but my point really was how the head waiter just automatically waivered the charge, but didn't seem to be bothered, I felt that this was a regular situation to him and was just used to it. A shame really, the rest of our stay was fine. One final point, the access by car is not that clear, it's off a small side road, and you could end up parking in an area that doesn't belongs to the Hotel so, watch for this, would I use this Hotel again, yes, but not for breakfast.

    3
    « Accommodation fine restaurant not »

    Good location for exploring chelmsford and District once you find your way into the car park entry is tucked away behind next door car wash. Rooms are travel lodge style, functional and clean although we did find ours facing onto car park somewhat noisy as the vent above the double glazed window would not close, bedside lights refused to work so some attention from maintenance required. The in house italian restaurant was clean staff were welcoming and pleasant regretfully food was not pleasant my wife was served a great block of pasta which was supposed to be lasagne, clearly cooked some while before we arrived and banged in the microwave when ordered, my pasta Arabiata was a little better it was at least fresh and hot but tasted of little other than the tomato based sauce. Breakfast proved disappointing a regulation buffet but bacon undercooked and cold, strange tasting sausage. They have a nice facility but need to work on the food offering, trim the menu down a bit , check food temperatures regularly easy really, overall disappointing as best westerns we have used in other locations have delivered better.

    5
    « Bang for your buck at this hotel »

    We stayed 4 nights in this hotel, selected as a strategical point of departure for tours in the wonderful Essex, but also in Canterbury, Dover, Norwich and London, every place easily reachable by car or train. The room and bathroom were pristine, the bed very comfortable, and we had plenty of complimentary beverages and snacks at our disposal. Breakfast was always abundant and various, with some dishes freshly cooked. The staff professional and helpful, both at the hotel reception and in the brakfast room. We also tried the restaurant, and it was absolutely savoury and flavourful, showing a wide choice of Italian specialties - which we, as Italians, could really enjoy and recognize as genuine traditional Italian food. In summary, we'll certainly come back to this hotel.

  • 2
    « Rooms need redecorating/good clean »

    Found staff either un trained or extremely rude, room was noisy as on ground floor next to lobby and car park, room was not clean. net curtains were grey, curtains were old and shabby, bathroom needed up dating

    5
    « Great location fantastic staff »

    The hotel is a 5 minute walk into the centre of Chelmsford in a quiet location. Staff were friendly and very helpful. Room was clean and the bed very comfortable. The shower was excellent, instant pressure and heat. The staff bent over backwards to make our daughters 21st birthday extra special leaving a bottle of Prosecco in the room for her arrival, very nice touch and much appreciated. There was plenty of car parking spaces when we stayed.

    2
    « Good hotel apart from the noisy heating system »

    This is a great place to stay, what you would expect from a hotel of this standard, and I would have given four stars if it were not for the heating system. Rooms comfortable and clean, and restaurant food was good. Wifi also reasonably fast. A good nights sleep is what you expect in a hotel room, but I was woken up several times by the large air conditioning unit in the room. I set it to heat and 20C and it was silent, however, when temperature went below the setting the unit woke up to what sounded like a jet engine in the silence of night. This obviously happened several times during the night... Can I suggest that these units are replaced with something a little more conducive to a good nights sleep?

    1
    « Don't ever book for large groups....they can't cope! »

    We booked for a large group 20+ people. No reception service to mention. Rooms were standard size and overall everything was clean. We booked for a meal in the restaurant with the family and the bride for the evening before the wedding - which was farcical - most of the guests waited for over an hour and a half to be served, whilst some of the group had received two courses. Food was average. Breakfast on the 2nd morning was completely disorganised with no cutlery, bowls, menus. Staff being sent home, and although staff were friendly, communication was a problem as the manager tried manfully to hold things together. To cap it all after spending thousands of pounds over the weekend on our booking, we were then charged when one of our toddlers was sick in the room, and after being told not to worry when we offered to clean - they charged us for the cost of another nights stay. Further communication culminated in rude and curt responses from management with no mention even of an apology for the fact that such a large booking were left so disappointed for a wedding party travelling far and wide. Steer clear!

    5
    « Good hotel »

    We stayed here for one night. Room was good size, clean and quiet. We had a good nights sleep. Breakfast was very good lots of choice. Friendly staff I would recommend this hotel. Very near station and shopping and good to get anywhere in Essex by car.

    4
    « Clean with good sized room and great restaurant »

    We stayed here whilst meeting up with friends at the hotel restaurant, which is very good and worth a visit in its own right. Our room was a good size and bathroom clean. Hotel staff were helpful and accommodating. We did have a skip right outside of our bedroom window, but we didn't come here for the view, so it didn't really matter! Good hotel for the price and centrally located.

    4
    « Good but not 5 star. »

    This was a highly pleasant stay in a decent hotel. The reception was well presented and staff helpful as we were confusing them I think. I really don't get other people's comments on it being dated, pretentious customers I feel. The rooms were clean, tidy with plenty of space and the beds are enormous. A concern for the management would that there was a little mould around the window. Not enough for the room to have a problem as I only noticed when leaving. Breakfast was great and staff so polite. Food was a little slow for just a cooked breakfast but worth the wait. It may have just been my hangover causing the impatience. We had a drink in the bar on the Thursday evening and weekend that was a little lifeless. But it was good of the staff to stay open for us. One note though is to check the heating. We arrived at 8pm and were straight out for dinner. Came back to the bar and by the time we got to the room went straight to bed. Woke up at half 5 in the morning covered in sweat as it was set at 25 degree c. Totally ridiculous. Otherwise a good stay.

    3
    « Visiting friends »

    Quite nice hotel. Not alot of atmosphere at reception. The room was a good size and the bathroom was nice and clean. But unfortunately the room had an unpleasant odour. I thought after the room was aired it would be fine. But the next day it was just the same. Tried to get another room but none available. The restaurant had nice, helpful, cheery staff. The food was lovely with very fresh produce. Would I stay again NO Would I eat in the restaurant YES

    3
    « Mid range hotel, very noisy but great breakfast »

    There was no lift so bags have to be carried upstairs. The room was a good size and the bedding was clean. There were nice complimentary toiletries and the bath was clean with a good supply of hot water. The breakfast was very nice indeed, freshly cooked full English and nice fresh croissants. Altogether not bad value. The wifi was free. There was a lot of noise outside of my bedroom window until quite late.

    3
    « OK »

    Only stayed one night but the room was spacious, clean and well furnished. Although the hotel appeared quite busy the room qas quiet and we got a good night's sleep. Breakfast was good and the service was fine.

  • 4
    « Sky TV was a nice touch »

    I've struggled to find a decent hotel between Colchester and Chelmsford that was central, affordable and met my needs. I was initially given the key to a dirty room that was yet to be cleaned before being changed to a clean room. This was my only minor niggle with the stay and I'm happy to chalk this up to human error. The rooms were a good size with enormous beds to lounge around in, the bathrooms had a nice tiled finish with a large shower head fitted over the bath to give a good high quality hot morning shower although the bath is a little smaller than what I'm used to. A big win for me was having Sky installed in the rooms so there was a very good variety of TV available in the evening, some hotels struggle with basic freeview so this feature gets thumbs up from me. The restaurant food was limited to a handful of Italian dishes and what I had was enjoyable, being so close to the town centre you're spoilled for choice of food so I can see why the menu is kept at a manageable level. There was a little road noise in the morning but no more than expected. I'd certainly book another stay here as I got a decent nights sleep with no complaints and was only a 5-10 minute walk from the station.

    2
    « Need to do better »

    The hotel is dated and in need of modernisation, the free internet was ok not really high speed but just enough to use Netflix. The main issue is the in room heating, it was an aircon / heating unit that when it was on was extremely noisy, when off there was a cold breeze coming in from the back of the unit which soon chilled the room down.

    4
    « Nice stay at the Best Western Atlantic »

    I booked this hotel as I was attending a wedding nearby. The room was modern with an excellent king size bed that was very comfortable. It was very clean and tidy. The normal check in time is 3pm but we arrived at 1pm to see if we could get a room to change in. Our rooms were ready and the helpful receptionist let us check in early. We paid for breakfast up front to get a discount down to £8.95 and the full English was very good with good quality ingredients. All in all a pleasant experience.

    1
    « Awful Hotel »

    Our room, and in fact the whole corridor smelled awful. We paid for a family room but the children's bed was utterly ridiculous. There was no way my daughter could sleep on it, it was lumpy and saggy to the extreme! We paid the same as other members of our family at a different local hotel and they got breakfast (and a pleasant room) we didn't, we would have had to pay another £10 each. Oh yes the bath was gross and the shower curtain disgusting.....we decided to wait until we got home. We were lucky we only booked one night. Don't stay there whatever you do, there are much nicer hotels locally for the same price and you get breakfast!

    5
    « Great Stay. Great Hotel »

    We booked this hotel for a last minute night away. From the outside it looks basic and the are not so great but it really surprised, The décor was modern and immaculate our room was way above what we expected (it looked brand new) the hotel was central to everything perfect distance to town and great restaurants you could walk to. it was also only 30 minutes to Colchester Zoo. Overall we were very happy with our stay and would not think twice about visiting again.

    4
    « Looks can be deceiving »

    Wasn't sure I'd made the right decision when I pulled up in the car park, however once I got inside I was very happy with my choice. The hotel was nicely decorated and the staff extremely helpful. Couldn't really fault the room or my breakfast the following morning. Would certainly stay here again.

    1
    « Don't »

    Stayed at many budget hotels and never had any issues but...... Sorry, too much to say, so please, just don't. Rooms are shabby, service is... Well, sort of service, the place acts like a poor version of Faulty Towers, without the comedy! Needs to bring itself into the 21st century by a long way. Friends staying in local pubs have cheaper accommodation and laughing at this.

    4
    « Great service, good quality hotel »

    From the moment I enter the hotel I tend to get a feel of how my stay will be. Reception staff were exceptionally helpful. The room was average, it was what you would expect from a 3 star room. Although I had a great nights sleep. I had room service on my first night and the food was very nice and the service was friendly. There was a range of options at breakfast. Although this hotel did not have a gym, there were 2 gyms you could use for free within a 2 minute walk.

    5
    « Our Xmas Party - 4th December 2015 - Xchanging »

    We arranged our Xmas party in the Sapori Restaurant at this hotel and had a brilliant time. There were 40 of us and without exception we all had great fun. Food was terrific service exceptional nothing was too much trouble. D.J had us dancing until mid-night. A few of us stayed overnight and could not fault the rooms which were perfect.

    5
    « Like home from home »

    I use this hotel a lot for business and the staff are always so courteous, helpful and welcoming. Would highly recommend staying here for business or pleasure. The restaurant within the hotel does fabulous food also.

  • 4
    « Pleasantly surprised. »

    Arrived at the hotel in the early evening after a long day at work, check in was smooth enough, got to my room and wow! Pleasantly surprised. I get the feeling that the hotel has undergone a recent refurbishment. Very modern, very clean and very comfortable. I dined in the restaurant & found it a very good experience. No complaints from me & I look forward to returning.

    1
    « Trying to be balanced is tough! »

    We have stayed here three times without incident but on our mist recent stay to visit friends in Writtle we had a disastrous stay. We don't tend to arrive until late in the evening, we put our son down at friends house and he sleeps there until we are ready to leave. Upon arriving at the hotel, the extra bed we had requested and paid for wasn't in the room, despite me questioning this as i checked us in, I was assured it was ready. We then brought child in from the car fast asleep only to find it wasn't there. These things happen from time to time, i can accept that. But already having had a disturbed night we were woken up at 3:30 by revellers returning to the hotel from a night out. This again i accept can happen. But the fact we had been placed in a room with an adjoining door, meant that it sounded like the party goers were actually in the room with us! It wakes us all up and the night manager was called. I didn't really make much difference though as normal levels of conversation could be heard through the door. It really was unacceptable levels of noise filtering through. I just can't see any need for connecting rooms, certainly not if they are not adequately sound proofed. To top off a disappointing stay, Breakfast on Sundays isn't served till 8 and I was playing golf at 8 so had to leave without any. When I complained at reception in the morning about our rather disturbed night I was informed that all complaints had to be put in writing to the manager. I don't think the onus should be on the customer to report a poor experience, it should be in the interest of the establishment to gather the feedback, and act accordingly when it has not reached the minimum standards expected. I re-iterate that we have stayed here before without issue, But based on our experience this time, we will most definiently not be back.

    4
    « Two night stay »

    We stayed for two nights so we could visit family. The receptionist was very polite and friendly when we booked in. Room large, clean and warm, comfy beds and nice big towels in the bathroom also plenty of tea/coffee on the tray - bottle of water was a nice touch and not something we usually find in this type of accommodation. Only real noise was the fireworks around the town on Saturday. We did not have breakfast as we thought it a bit expensive as we don't eat a big breakfast so cannot comment.

    4
    « Convenient hotel »

    My wife and I stayed for three days last week, room was a good size and clean. Shower was basic over the bath type. Breakfast was very good and served with a smile. However on Friday, our last day, we decided to have dinner in the hotel since it was raining outside. Bad decision. My wife's tuna was mushy and the rest of the meal was barely mediocre. We were very disappointed with the meal. In conclusion, hotel room and breakfast very good. Dinner avoid.

    4
    « Great stay »

    We stayed at The Best Western Atlantic hotel last weekend for our nieces wedding and we found it a very nice hotel, the rooms were a good size, the bed was huge and comfy, there was plenty of tea and coffee. The breakfast was great both mornings we were there, the Friday morning it was a cooked to order and Saturday it was help yourself, both which were very good! We ate in the Italian restaurant on the Friday night and the food was fabulous and very reasonable priced! The wifi worked very well in the room and the rooms had a hair dryer, iron and ironing board and toiletries! The staff taff were very friendly and helpful and we would definitely recommend the hotel to our friends and family!

    4
    « Nice rooms and convenient »

    Hotel has clean and comfortable rooms. Some noise from the car park and road buy doesn't ruin your sleep. Wireless Internet access very good in the room and around the hotel. Breakfast is good quality good selection of hot and cold food Restaurant quite expensive and quality of food is bot hit or miss certainly some of the selections are straight out of the Iceland freezer but if you stick to the Italian basics the food is very good Would I stay again probably not as the restaurant let's the stay down

    4
    « Overnight stay for son's graduation »

    We stayed here overnight as a family group of six for my son's graduation, as it is only a 2 minute walk from Anglia Ruskin University. Rooms were clean, spacious and comfortable and although we were on the ground floor close to reception we were not disturbed and had a very good nights sleep. The buffet breakfast was very tasty and had a good selection and the staff were friendly and extremely helpful. Would definitely stay again.

    2
    « room good but avoid breakfast and all the bird s**t »

    Last Saturday night I stayed at the Best Western Atlantic Hotel in Chelmsford, and whilst I had no issue with the pleasant and welcoming male member of the reception staff on Saturday afternoon and the room, I have strong issues with the breakfast area and the standard of breakfast served. Whilst it is fair for me to highlight the two young ladies working in the breakfast area were polite and helpful, there was nobody around in the breakfast area to greet us and show us the procedure - whether we should wait to be seated or whether we should sit and someone would be with us. After a couple of minutes standing around and no-one helping we decided to sit ourselves down, but no-one came over to us for the next five minutes. I decided to go up to the serving desk to ask for our order, and a member of staff asked us to sit down as she would come over and take our order, which she duly did. We then had to wait about 15 minutes for the food to arrive which seemed unusually long for a breakfast, considering much of the food was pre-prepared - the Hash-browns were on a platter under the hotplate and the tomatoes were on a tray in the warming oven and I'm sure other components of the breakfast were part prepared. When the food arrived the hash-browns were greasy and mushy, the eggs were over done and solid, the tomatoes were dried and shrunken so much you could hardly cut into them and they had completely missed off the black pudding. When we asked for the black pudding the waitress went off to ask the chef to get some. We then waited a further ten minutes for this to arrive, but by the time it did all the rest of our food was cold. Even this black pudding was poorly 'cooked' - it had not been fried as normal but had just been slightly warmed (in the microwave?) so was the consistency of paste. I love black pudding and will always order it when it is available, but in am 46 and in 30 years of eating it I have never seen it served like that because it is a very unpleasant way of eating it. All this lead to a very unsatisfying breakfast that both literally and figuratively left a bad taste in our mouths, but this wasn't the most unpleasant aspect of the breakfast. A particularly nauseating issue we had was that there was a three foot long deposit of bird faeces streaked down the window I was facing into the restaurant which I found disgusting. I can imagine the other people sat immediately next to the excrement were equally disgusted. When I complained about the breakfast to the member of staff on reception (I think her name was Marina) I mentioned this rather foul decoration and she replied: "Well, we can't do anything about that. The cleaner comes in once in a while and he's the only one that does it" I asked her whether it was ok for the hotel to sit diners facing a streak of faeces - to which she again replied there was nothing she could do and any complaints should be referred to the manager. ?IF YOU HAVE A RESTAURANT YOU CANNOT HAVE DINERS SAT NEXT TO ANIMAL FAECES. IT IS DISGUSTING TO DO THIS. ?IF YOU HAVE A RESTAURANT YOU HAVE TO HAVE SOMEONE IN CHARGE AND PRO-ACTIVE ENOUGH TO NOTICE THESE THINGS, AND IMMEDIATELY SORT THEM OUT BEFORE SITTING DINERS IN VIEW OF OR NEXT TO ANIMAL FAECES. IT IS NOT GOOD ENOUGH TO ALLOW THIS TO HAPPEN. ?WHEN CUSTOMERS COMPLAIN ABOUT PROBLEMS LIKE THIS STAFF SHOULD IMMEDIATELY SORT THIS OUT, NOT COMMENT THEY "CAN'T DO ANYTHING ABOUT IT". IT IS DISGRACEFUL CUSTOMER SERVICE TREAT CUSTOMERS LIKE THIS. Marina did then offer to take the cost of the breakfast off our bill, which she subsequently did, but let me be clear - this was not a good enough reaction to our complaint and it is unprofessional to have a restaurant with your customers being served food next to a massive streak of faeces which was there this morning and I'm sure would stay there until the window cleaner next comes - another month maybe? I left your hotel feeling queasy from the horrible breakfast, nauseated by the view from the restaurant and angry at the lack of management from your staff. When I asked to speak to the duty manager I was told that: "There are no managers on at the weekend" I emailed the manager all of my concerns on Sunday afternoon - it is now Tuesday evening and I have yet to receive the courtesy of a reply. Is ANY of the above good enough???

    2
    « Fine »

    Room was clean and comfortable. Bathroom was clean but not spotless. Staff were friendly. Breakfast was poor. I was there for 4 nights and was unable to avail of the cook-to-order breakfast for 2 mornings due to a conference in the dining room.

    1
    « Moody staff. Fleeced me for £70 »

    Man on reception was miserable and unenthusiastic when we arrived. I had to do a pre authorisation payment of £175 even though the room was £105 so I went over drawn with my bank for 3 days before the £70 was refunded. I queried this and the woman I spoke to on the phone from the hotel basically called me a liar. Only good thing was the man who served us breakfast was excellent.

  • 2
    « Avoid if you can »

    Not very welcoming staff, continental breakfast really standard, restaurant is more a snack and food is so average, my coke glass was smelling bleach so strongly i could not drink it... Service i long, menu absolutely non inventive... Room ok but to the lowest best western standard, will not come back, it is also very expensive for the quality

 

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·Da: autostrada M25. Esci all'uscita 28 e prendi la A12 per il centro città. Segui la segnaletica per la stazione di BR. Passata la stazione a sinistra su Victoria Road. Gira a sinistra al primo semaforo per il BEST WESTERN Atlantic Hotel.

 

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