Best Western Palace Inn & Suites

Best Western Big Spring I requested a 1st floor room and extra bath towels. Upon arrival, they had and honored that request. A big plus in my opinion. Front entrance way and lobby is large, clean and provides a welcoming atmosphere. Trash bags in garbage cans. I like it. Active versus passive vent fan in the bathroom. I love having those but you don't see many nowadays. Bright light over the shower/tub. Very nice. The square light over the sink wasn't as bright. Above the bathroom mirror, the was an open junction box that was not covered. This seems like an oversight on the part of the maintenance crew. (Rm 112) The shower head had plenty of flow-pattern choices (very nice), but the water volume or pressure was pretty poor. Always take me longer to soap up, wash, and rinse; so I'm running the water much longer than is desirable in these drought days. (Maybe due to an ongoing renovation) Lots of ports for charging mobile devices. Lots of control over the heating and cooling. The HVAC system allows the fan to stay on even when compressor is not running. My wife and I both like that. But I think it only works on A/C not heat. Clean. Sofa Chair with a hassock. Great for relaxing. The mattress was very comfortable. Not to soft, not to firm. The pillow rating, like the mattress, is always very personal. They were quite large and I thought I would hate them, but my head sunk down on them just right. I actually liked them. Breakfast area was smaller than some comparable hotels, but sufficient enough. It wasn't too crowded the morning we were there. Plenty of food choices and quality napkins, but the scrambled eggs were not what I call scrambled eggs, more like egg pancake patties. Not so much my thing. Room 112 is right next to the elevator. When used, there will be some rumbling/humming noise. Could be unacceptable for some guests.

I stayed 2 nights good location and nice workers the only issue is the pool doesn't open till 1pm and the 3rd floor has low warter pressure and if your running late for breakfast ther might not be no food left they quit making food 30 min before clean up

Pros: Newly remodeled rooms Comfortable beds/pillows Well lit parking lot Many breakfast choices Clean, fresh rooms due to no pets policy Cons: Rude front desk clerk upon check in Lukewarm shower water Heard next room's TV from 11:30 PM until 3:30 AM. Was unable to get much sleep. Not sure if walls are thin, or not sound proof

We were impressed with our overnight at the Best Western Palace Inn and Suites in Big Spring, TX, In spite of ongoing renovations our room was comfortable and spotless. The room was very quiet. No slamming doors. We were next to an elevator but there was no elevator. The indoor jacuzzi provided welcome relief after an 8-hour drive. Very impressed with the breakfast selections and we gave the new 24-hour coffee machine a Gold Star.

We checked into a king, and it smelled like wet dog hair. We moved, after having to search for the front desk attendant for 15 minutes. When I called the front desk number (as directed by a sign on the counter in the instance that the attendant was not present) the phone was transferred to one of the guests mobile phones, who was irate that he kept getting calls from people looking for the attendant. The attendant finally returned and provided us with a different room, two queens. Unfortunately this room also smelled of wet dog hair, mixed with something musty. Needless to say we didn't sleep well and left quickly in the morning, after a mediocre breakfast.

We love having the Full Hot Breakfast. We enjoy having the indoor pool and hot tub. Mostly all the staff are nice, willing to help and are nice. All of this is important to us and the main reason of staying each time we come to town.

Nice, safe place, great location friendly staff. About 3rd time I have stayed here over the years before Covid & always satisfied. I would definitely recommend it to others. Best Western brand is a good hotel.

Normal, older motel in rather rough part of town. Clean room and staff was friendly. Caters to the oil patch workers and interstate traffic. Nothing special on the breakfast menu, typical Best Western fare.

Amazing stay , excellent staffs and really good breakfast with different choices to choose and clean room did not had any problems during our stay, checking was great and same at time of check out time.

Me and my family stayed here for the first time and the young lady working the front desk was so helpful and accommodating. She upgraded my family and I to an apartment style room. When we got to the new room, our cable boxes were not working on either tv in the apartment. I am sure she ran up and down 5 or 6 times attempting to resolve the issue for us and she was able to. My wife had a lady issue and Hillary was very helpful and discreet about helping her. When we left the next day, we were delighted to see Hillary smiling at us and wishing us safe travels home. She even remembered our names and everything. I will definitely be back at this hotel and hope to see Hillary working the front desk again!!

The room seemed ok if not a little cheap, but we figured it was not a bad price for a room with a whirlpool tub. When we filled up the tub and turned on the whirlpool function it let out enough dirt to coat the entire surface of the water. When we left for the breakfast the next day, we took our backpack and suitcase because we were traveling with valuables. The staff went in and totally cleaned out the room and threw away the food in the refrigerator without so much as a phone call to confirm. When I called because I got a email saying i checked out, they returned the items from the trash. Gross! on both accounts.

The location is easy to fine easy to get in the receptionist was pleasant to deal with the only problem I had with the room was in the morning when I woke up they were no toiletries except for lotion other than that it's just your typical best western

Pillows are super small about the size of a 8.5x11 piece of paper. The travel pillows at Walmart are bigger than the pillows on the bed then asked for another pillows and got the same small pillows Totally uncomfortable.

Even though the place needs a little TLC, the stay here was great. The food was limited due to supply issues, they were very quick to cook extra and bring it to our table. The people were great and very accommodating. The pool was heated and the hot tub was great, but needed a little TLC. We were able to swim while it was snowing outside. I would definitely stay here again.

The owners and their kids block the covered area directly outside the lobby. Instead of this area being utilized by guests to get their luggage onto a cart and in/out of their rooms conveniently- it is a high status parking area for them. Super convenient location, and nice accomodations for the money.

I was traveling from Odessa to Dallas for my company and i found the hotel and the employees where nice and friendly I would recommend this place to anyone and the breakfast was good too till next time

I reserved an accessible room. The shower looked like mold was starting to form in the enclosure. I got another room but was told they had no other accessible room. The breakfast was listed as being from only 6 - 8 am. I got there at 7:20 and there was hardly any food left. When I asked the desk clerk where the breakfast help was, he said she already left for the day and breakfast tecnically ends at 7:30!! The jacuzzi heater was broken and the jacuzzi was one of the reasons I chose this hotel. The neighborhood was unkempt with many pawn shops. I didn't feel safe to go out. Dried mud appeared to be traipsed through the lobby, and no one bothered to clean it up.

I've stayed in hundreds of hotels and try to use Best Western when available. I will never stay in this one again on my trips back and forth to Texas. I will choose a Choice Hotel if I have a need to stay in Big Spring, Tx. The room was dirty, the tub faucet was falling off, the grout mildewed/moldy, water pressure awful and luke warm water.

Really disappointing experience with this location. I'm diamond rewards level which gets you a room upgrade so I inquired about getting a king room and getting it upgraded to a whirlpool room, the front desk just seemed clueless about this so whatever I just went ahead and paid for the whirlpool. Get to the room, late at night after being on the road for 12 hrs, run water in the whirlpool and the jets don't even work. I brought up these issues through the after stay survey and got a copy paste letter about covid practices having nothing to do with my issues. Atleast refund me the difference between a whirlpool and standard king room.

I arrived at Best Western approximately 1:00 A.M. Monday morning. I had an appointment to preach a funeral at 10:00 A.M. When we got up to take a shower early Monday morning, the fixture was broken that turned on the water on in the bathtub. We had to put in a service which was stressful prior to the funeral. It got fixed but caused a huge delay. We also had to send the same service person over to the other room I had rented due to unable to turn fixture on to release water. That was a minor fix, however the water would not recede.

Lobby is open ,Hot breakfast is served. Breakfast lady very nice and helpful. Evening desk clerk extremely polite and helpful. First floor room with 2 queen beds, though they seemed a little narrower than regular queens. Room was clean with newer furnishings and sink/faucet but tub is old and tub walls need rejuvinating. Carpet seemed dated and spotted in places.

Staff at check in very, very nice and helpful--so was the very wonderful lady in the breakfast room (and she was very good with her cleaning abilities) This hotel needs to hire someone to clean----check out sheets--I had huge brown stain on bottom sheet so slept ontop of top sheet. Coffee maker did not work and bathtub facet leaking water constantly---such a waste. We were very tired and Big Spring doesn't have a lot of choices.

I came to Big Spring for our High School Reunion. I have never stayed in a Big Spring hotel before, though I don't have any comparative experiences. When I started looking for a hotel at this week, the prices were outrages - all over town. They could be compared to hotel prices in Dubai. I finally ended up choosing this hotel. The staff was very nice. The breakfast room average. The food offered for breakfast tasted good. I was wondering about the plastic tableware. Of course, it is easier for the staff to handle, but it doesn't make the guests feel comfortable - not me at least. The room was large and clean. The King size bed was just right - not too hard and not too soft. Air conditioning, freezer, ironing board in the room. When the air condition was not on the room had a strange smell. The windows were not supposed to be opened, only a tiny slot. The pool area was ok, but didn't attract me much. One morning we didn't have any water, this was not the hotel's fault, but the city's. The hotel is a bit old, but well connected! Parking lot is free.

We stayed in room 204 for one night, December 22. This is the worst Best Western my husband and I have ever stayed in, and we've stayed in quite a few. I'm wondering if it's because they are home away from home to many oil field workers, and I am about sure that is part of the problem but still no excuse for these things being wrong..... bottom of shower curtain was filthy; none of the plugs in bathroom worked; coffee products but no coffee maker (probably because none of the bathroom plugs worked); no closet door; bottom hinge of what was once closet door still attached and sticking out which could easily cause a serious cut on a child's leg and adult's ankle; soiled spots on bench inside room; handle on hot/cold water control in shower missing and in its place was a wrench, yes, I mean a real wrench by which you turned and adjusted the water temperature. These are just the things that were obvious and would NEVER be in a properly maintained motel, so now I'm wondering how clean the bedding was and, heaven forbid, there is no telling how filthy the carpet is. One thing more is the poor breakfast which served cold scrambled eggs, cold biscuits, no bananas, hard muffins. It really was a bad BW, and I'm really sorry to say that because normally BW is a great place to stay with clean, working rooms, and hot, tasty breakfasts as advertised. So there is no misunderstanding, the desk staff was very friendly and personable, so I find no fault with any one there.

There was no ice in the ice machine, the pool was filthy and employees were using the pool and drinking, my husband hurt his foot because he slipped on algae growing in the pool, the towels were wet, the remote didn't work, the staff was lazy and more concerned with socializing. It was an overall terrible experience.

room 110 smelled of urine and dirty bath tub room 211 hairball in tub looked like it had a turd attached room 120 dirty tub and dirty carpet. indoor pool not clean even thou they advertise accepting aarp discount they would not honor it. hotel staff did not seem to care , owner did not care, corporate did not care.

I ask for handicap room or at least close to elevator i got the third floor as far from elevator as i could have been placed the day crew was amazing but whoever took my reservation either didn't share the information or the person who placed me didn't look

On our way from Texas Gulf Coast to New Mexico. This was a convenient stop on our way. Hotel is undergoing renovation but is looking great. Friendly staff, clean room, comfy bed. Grabbed some coffee, yogurt and fruit on our way out. We used BW points to pay for our room. BW has a great rewards program. I would stay here again. Thanks Best Western!

We called while we were still on the road to make sure there were rooms available. The woman on the phone was very friendly and she was there when we checked in. We asked for food options in the local area and she gave us a few and even told us some of her favorite dishes at each place. My wife wanted soup and she had the place for it. The elevator was a little dirty from guest with muddy boots but the overall appearance of the hotel was clean and everything was in working order. I would stay here again if I am in the area.

Located just off of the highway with a very easy off and on, This hotel provides one with a comfortable stay. The two queen bedded room was sufficient for four, The beds were quite comfortable, The pillows ( in the author's humble opinion ) are too soft, however, the travelling companions all found them to be quite satisfactory. The breakfast is filling abet the standard hotel fare. All in all a very worthwile visit.

I wasn't sure what to expect in this little town, but the Best Western was a nice surprise. The lady at the front desk was so friendly and offered lots of great ideas for where to go for dinner. The room was nice, although one of the pillowcases was not clean. We just put that aside. Breakfast was typical, but our room was quiet, which we appreciated.

Mgr cancelled my reservation without asking then told me she would put usin upgraded room but she changed her mind then said we had to pay difference after all and when we said she offered it at same price due to her cancelling our room while we were standing in the lobby then endedup telling me they had no rooms available

The house keeping staff rushed us out at 8:00 in the morning. After we spoke, she agreed to come back after check out at 11:00 a.m. however, house keeping came in without knocking around 10. She was extremely rude. I would not recommend anyone stay here.

Our stay at the Palace Inn & Suites in Big Spring, Tx was very enjoyable. The room was clean and the bed comfortable. I liked the larger vanity space at the bath sink and that there were 2 plugs, one on each side. This is helpful with a curling iron when sharing a bathroom. The bath was a very good size and had a very lighted vanity and shower area.

We had rented 2 rooms one single and one double. The single bed was extremely hard and sheets were very rough. The double bed room stunk very bad like smoke and I wouldn't have our newborn granddaughter in there so they gave us another room but just with one bed for 3 adults to sleep on and a newborn. Very very unhappy with this hotel. I stay at lots of hotels and this one is very bad.

Rooms were clean. Staff very friendly and helpful. Breakfast was hot with several selection. Coffee was hot and good. Easy to get to from freeway. Check in and check out quick and easy. Will stay here again

I gave a review of the bathroom problems. More annoying because of the exhaust mechanism and light switch being connected as one and the same. The shower was a minor problem as noted earlier in this survey.

We checked in late and we were able to get a late check out, the staff was so friendly/ Mike the breakfast coordinator was extra helpful by referring sites to see in Big Springs since it was our first time there. The beds and pillows were so comfortable that after a quick morning tour of the city I took a nap and could not wake up because the bed was as comfortable as mine at home. Thank you & Hats off to BW. We will definitely be back again

Excellent location there are plenty of restaurants within walking distance of the hotel. Customer service was excellent. There were several gas Stations within a quarter mile of the hotel. Breakfast was pretty good.

I was very pleased with the service, comfort and services at this hotel. It was very clean and then bed was perfect. The staff were helpful and friendly. I would highly recommend this hotel to other travelers

Pool was closed; AC in gym didn't work so I couldn't work out. Lighting in room was poor. Shower leaked 24/7 wasting gallons of water. Breakfast was adequate but nothing to praise about it. The desk staff on check in and check out were very nice and apologized but it didn't fix the issues. The maintenance man went above and beyond, probably overtime, but that too was too little too late.

this hotel was new and a very nice property. breakfast is ok...nothing special...rooms are very clean and new....internet worked well ..staff were efficient and welcoming..parking was convenient....we had pizza delivered for dinner...would be nice if there were more restaurants close by

Reported mold in the ice machine to front desk agent, she acted like I was bothering her. When I made the reservation the said the would have a rollaway bed available, the front desk agent didn't even know what a rollaway bed was, fitness room ac was broken, jacuzzi had been broken for a few months, the noise from the other rooms was insane, breakfast was sparce & quality of food was horrid, & the housekeeping staff were the ONLY positive at this place.

Now the room where safe comfortable and I got a great rest and sleep like a baby. The computer was a big plus for some work related things. Parking lot could be a little bigger but that was fine. Because some of us especially in a oilfield area need that extra room for or big truck. But I can't complain about the stay at all. I will be returning there when i come back in that area. Like I said pool we nice and clean jacuzzi was nice to relaxed in wish the wifey was there but can't have your cake and eat it too. So the tub was big and awesome enjoy taking nice hot bath. And the price was reasonable for that area. All and all great stay enjoy the day with the best and awesome staff. Anything I need they got it with no reason. The lighting was good the interior it' was storming out side and I didn't even hear it while I was sleeping. Building was building built solid cant say enough the the hotel they did a great job in taking care of me. Love the view I had and the city it's self was nice. Hdjfjjdnndnnxnxnxbxbbxbdbbbdbdbbdbdbdbdbbdbdbdbnnenjdnndnndndnndnndnndbdbdbbrz. Didn't know how you to put a man who had a good time when I got what you want to do with to me you just got a bad man you got a man you need to me to get your money and I won't don't really do you that anything eeeuuui I don't eno but that is a lady who of tthat lady who had been a r to the united front way too young lady lady who has no not good been trying to for good days reason not

My husband and I stayed at the Best Western Palace Inn 3 nights ago while on a roadtrip. After looking thru Tripadvisor reviews I almost did not call for a reservation due to the negative comments. We were pleased at the cleanliness of the room and lobby, comfortable beds, and good service for a reasonable price. At checkout when asked about our stay, I commented that we enjoyed our stay very much, but almost did not make a reservation. The desk manager said that management had been changed recently due to the fact that the hotel was not meeting their expected standards and that they were working to make the necessary mprovements. I was glad to hear this because Best Western is a chain that we typically will book with because of their reputation for higher standards at a fair price.

The Best Western in Big Spring is a nice place to stay in the area. The staff is very nice, helpful, and friendly. The room was nice and had a very comfortable bed. We enjoyed the breakfast that we had.

On a return trip from Arizona we booked this room at the last minute. We didn't have great expectations based upon the reviews, but we needed a place to stay for the night. This is a nice Property that can't be more than a few years old. The lady working the lobby was very nice. The room was not large, but very adequate. There appears to be no maintenance. The AC didn't cool the room. There was a major drip in the shower faucet. The floor tile in the bathroom was badly cracked. He ice machine had been broken for awhile. All of this is inexcusable in such a new property. We should have stayed next door in a much cheaper room.

This property is in desperate need of maintenance. The water pressure is very bad and the air conditioner did not function well at all. The ice maker on the 2nd floor did not work at all. The room was clean but it was clear that public areas were not being maintained either; dirty elevator carpet as well as the floor outside the elevator. Tammy who checked us in was great.

This would be a awesome place if they would clean it. First thing I saw in my room was a empty fruit cup. The pool and pool area was filthy. Even at pool opening time the trash and floors hadn't been cleaned from the night before. Trash in hallways.

We usually chose Besy Western hotels because they have consistent quality. Well they must have missed this one. Our room was cheap motel quality at best, there was no shower curtain, theere was no soap by the sink and there was one partial roll of toilet paper and the other was empty. The blankets looked old and worn out. Cheap pillows.

Fire alarm went off at 1:30am and all rooms evacuated. Flooded ground floor from sprinklers. Things happen but no offer for free night. Rooms were clean. Plenty of hot water. Good location and far enough from I20 to be quite.

I wasn't sure to make of the mixed reviewed on TA but I needed a room and had to make a reservation sight unseen since I was 400 miles away. The lobby was clean and the Front desk person was outstanding! (Miranda) She took my initial reservation, saw to it that everything was just right and made the check in process painless. (not to be confused with other chains) The room was clean and the bed linens fresh and tidy. The bathroom was clean but a bit dated and had an issue with the shower head. Didn't detract from what I have come to expect from BW.

The clerk was mopping and in tacky attire. The entry was akin to an outdated school gym locker room. The breakfast bar was part of the lobby. The location is sort of fit in between other businesses, noisy, and it did not feel safe, clean or well-lit. Room was adequate, barely, but the linens were clean. I would and did change hotels.

I want to lead this off with the fact that this is a very nice facility. Our initial interaction from the booking while we were on the road in far northwest Texas, to the check-in was very pleasant. The room was adequate and the beds very comfortable. The main problems we encountered started the next morning. When ready to shower, we were met with inadequate water pressure and lack of hot water. Nothing like a cold shower to start the day. Then we went to breakfast where the area was dirty and unkept even though an attendant was right there (busy on her cell phone). The food supply was low to empty even though we were there a full hour before the ending time. A couple of requests to the attendant were met with scowls and huffs with no verbal response and reluctant action. We were met with the same attitude upon checking out, i.e. we were a burden to be there instead of a loyal customer. Consequently, we will not be staying here again.

Room was clean and property was neat. Front desk staff was very accommodating. Breakfast wasn't anything special, but made for a quick departure. I'd stay here again when in area. Slight design flaw in shower for accessible room. No place to place soap or shampoo, shower drain wasn't set to allow for quick drain so water built up in stall.

Been staying here for 3 years on and off. Some of the other places seem to be running down. This one is still good. Nice rooms quit and clean. Staff is friendly. The location is convenient to I20 or downtown There is now a couple of restaurants pretty close.

My experience was terrible. I booked this hotel thru priceline. Tamy, the front desk who attend, said there is NO reservations in my name, and not just enough, she said the hotel was full, and told me to go next door. It was late, after 10pm, and me and kids was very tired. I thought it was very strange, since priceline guarantee a room whatever we booked. Tamy even said "call priceline and they'll refund you, and we do not have any reservations nor rooms available, go next door or aonther hotel". I went to the hotel next door, but still, not convinced. I called priceline, and my reservation WAS THERE, and have plenty of rooms available! Short story long, it was 2 hours back-forth with the hotel and priceline to get my refund. I have no idea why TAMY did this... I hope is just incompetence.

Our stay at the Best Western Palace Inn exceeded expectations. Shae at check in was friendly and thorough. We have two small kids, and she let us know that the juice and fruit in the breakfast area would be available all evening/night and even offered us bottled water to take to the room. There's also a water cooler in the lobby where we were able to fill up our cups before leaving the next day. The room itself was very comfortable and quiet. Nice size refrigerator and microwave in room. I didn't catch the name of the lady who served breakfast in the morning, but she was just wonderful. Other reviewers have mentioned breakfast selection was minimal, and while I have seen more offerings in other hotels, I found that there was more than enough to get my day started. I was very pleased with this hotel and would not hesitate to come back.

I always have a good experience at BW hotels and this was no different. Stay here. The beds were nice. The rooms were very clean and the staff was very helpful. I would recommend staying here if you have the opportunity.

When staying in the West Texas area, I'm never sure what I might get "sight unseen." Fortunately, I trusted TripAdvisor and booked my stay! The room was clean, safe, and comfortable. The breakfast was GREAT and the internet was super-fast!

Nice new hotel, close to the hiway. Rooms are clean with all the amenities and a nice large bath! The pool was closed during our visit. The area is quiet and close to dining and downtown. The staff is very pleasant and the breakfast was great! Thank Eva for that. She does a great job.

This hotel is very clean, everyone is very friendly and helpful, and is close to the interstate. Our family has suffered a loss of a father and brother 7 months apart. We booked several rooms at this hotel for out of town family. The staff was very generous in allowing a very late check out to accommodate us with the funeral schedule. We highly recommend this hotel.

Front desk check in girl was very friendly and suggested a great little cafe for dinner. I would say she was the highlight of our visit though. The room was clean but the bathroom had several cracked and chipped floor tiles. The dryer didn't work and the towels were like paper towels. The complimentary breakfast was not the greatest and certainly not we are use to with past stays at other Best Western's. The breakfast plates were the size of desert plates and they were out of syrup for the waffles. There was 1 set of salt and pepper shakers that were constantly being shuffled around the tables by other guests. The carpets in the corridors are worn and needs to be replaced. The ice machine didn't work on the second floor. We won't go back here.

Overnight stay on the way to San Antonio, TX. Mostly filled with construction workers. Very clean rooms but lobby, breakfast room, elevator and hallways dirty from muddy boots, etc. Requested a ground floor room but given 3rd floor. Hotel only had 1 luggage cart, said the other one had a flat tire. Still not enough carts for this size hotel. We are in our 70's and had to make several trips to our car to up to our room. Staff tried to help us; friendly and courteous. Would not stay there again.

Standard hotel amenities for a decent price in the oilfield. I stay for multiple weeks at a time when I travel and this hotel met my standards. Breakfast is above average when compared to other hotels in this price range. However, not the best breakfast I've experienced at a Best Western. Rooms are clean with a comfortable bed. TV is great with HD and movie channels.

We were traveling for a family funeral. A family member booked and paid for our trip hotels.com. When we went to check in - the front desk employee - Ricky - said our reservation was through Expedia. Multiple calls to Hotels.com and their attempts to resolve with him were fruitless. He was beyond rude to me and my elderly parents. I have never encountered anything like him in my years of travel for business or pleasure. We arrived at the hotel at 5:30. We were supposed to be at the funeral home at 6:00 for visitation. Our intent was to check in and change clothes. I gave him my credit card for incidentals when I started to check us in. If I hadn't gotten a text alert from my credit card company that he was charging me for the rooms again - I would never have known what he was doing. That's when it became game on with Ricky. Even though he knew the rooms had already been paid for through a third party - he charged me again anyway. Very long story short - when I told him we were so angry we would not stay there - he argued some more about we were too late to cancel. He then hand wrote cancelled across my paperwork. I stopped back by the hotel before I left Big Spring and got a very helpful young lady that showed me he never cancelled our reservation and had charged us for a full three nights - even though we never stayed there. We never got past the lobby. She took her time and corrected the situation, for which I am very grateful. The hotel facility may be the best in the world - but I would never recommend it to anyone. You might run into Ricky. Despite knowing we were there for a funeral and visibly upset - he never once apologized for the mix up, expressed any regret, or even acknowledged we were humans. He was hostile, sarcastic, overtly rude, and would periodically just walk off and go to what I can only guess was an office behind the desk. I don't know how any hotel manager could have an employee like that and not notice about two minutes into observing him with guest that he had no business dealing with humans. On top of his horrible lack of human skills - he was a liar and I'm sure thought it was funny that he billed me for three days when I didn't even check in. I'm sure he laughed to himself thinking how long it would take me to get that mess corrected when I got home and saw my credit card bill. I understand Yvonne was the hotel manager and was transitioning to Juan. When I tried to escalate to them at check - in, Ricky advised me he was the only manager I could talk to. When I asked him who he would call if the hotel was on fire - his response was - He'd cross that bridge when he came to it. Basically he refused to let me escalate. I can't rate the actual physical hotel because after an hour of trying to check in, we went to another hotel very close by.....with awesome representation at their front desk and a very nice hotel. Worst.Experience.Ever.

So many things were not working at this relatively new Best Western. First of all, check-in took a long time because of a computer problem. Too bad that they seem to rely entirely on computers and nothing can be done manually. Once we did check in, one of the key cards did not work because they they gave us cards for two different rooms ( we were only staying in one)....again this was because of the computer glitch. The refrigerator did not cool and the ice machine on our floor was not working. The area around the elevators and the ice and vending machines could have been cleaner. The treadmill in the fitness room did not work at all and there was not a good supply of towels in the fitness room. In the pool area, there was not a good supply of towels and the equipment room door was standing wide open, which could have been a hazard. Upon check-out, there was still confusion about which room we stayed in. To be fair, the staff was friendly and helpful and did the best they could under the circumstances. The room was clean and the beds were comfortable.

Outstanding, excellent Hotel. Staff with outstanding well train personnel, that love what they are doing. From the ground, to the room, are Meticulous keep clean. The breakfast meal are outstanding. We really Love staying at Best Western Hotels.

Hoped to relax and regroup after 7 days on the road from NC. These towns in area can't find help. Checked in guest washer out of order. Room looks worn with partial updates. Odd odor of sulfur water and vinegar upon entering. Told most eateries are closed on Sun. okay but no menu for Texas Cajun Cafe just off 20. Hubby drove there no web site. He brought a menu back but had to promise to return it. Good food but a dive. Heard loud street noise as if room's thin glass slider was cracked open. In lock position street noise in partial howling wind. Then I turn on the Direct TV. Notice across screen no service call front desk. Tried to call front desk the curley cord fell out of the headset the clip was broken had to hold it together to use. Cell phone service in rooms terrible. Thank God for the wifi at least we had Hulu. Watched season 1 Last Man On Earth. To pay $100 for these conditions is absurd. BW doesnt give you cancel options like others. Guess why? Next time we will check the rooms since latest ploy is fix lobby and ignore rooms. Told manager would be in 9am. Have my list ready.

We were very happy with Best Western Big Springs, Inside was very clean, modern, and comfortable. Breakfast was great and the staff was amazing. We will certainly stay with BW again when in Big Springs.

Where oh where do I begin?? Tammy was really sweet. When I got out of my car in the parking lot I was created by three or four empty bear cans in the parking lot. Those same cans were still present when we left in the morning. The cans were a portent of things to come. We walked into the hotel at 1920 to find a reception wrapping up. There was still some cans of beer left in a tub and men sitting around drinking Cokes and finishing chicken. I asked about the cookies I was told they had and found out that none were made today. I got the key to our room and asked for two but was told they only provided one key per room as they were running low. Apparently their clientele are bad about turning in keys. Anyway, I pouted about the overall situation of not having cookies or an offer of a Coke and only getting one key. In response Tammy offered to make us some cookies. She way absolutely a dear and delivered them to our room when they were ready. We always fill our ice packs immediately upon checking into hotels. Ice was only on the first floor as there was no machine on the third (our floor) and the second floor machine was out of order. We were in room 308 and it was in sad shape. The floor had not been vacuumed after the previous guest departed and there was even a nice little pile of grated cheese under the coffee table in the sitting area of the room. I pointed this out to Tammy when she delivered the cookies and she arranged for us to receive a 10% discount of the inconvenience as she said there was nobody available to vacuum for us. The bathroom was also not as clean or welcoming as it could be. The tile floor had sticky spots and there was globs of gunky silicone around the tub - perhaps replacement silicone had been applied without use of a caulk gun?? At one time there had been two soap dishes mounted on the wall of the tub. Now there was only one soap dish, as the second was missing, and all that was left was the mounting adhesive that nobody had taken the time to remove. The sofa in the room has been beaten down by years of use. Funny thing was that one of the cushions was in decent shape. The flattened one had the best angle for TV viewing. It wouldn't take 10 seconds for the hotel staff to rotate those cushions every few months to maintain consistent wear. At a minimum they should swap the two cushions now. There were no outlets near the easy chair or sofa. Back to the carpet - it should have been replaced a year ago. Had it been vacuumed it would have still been unpleasant. It was flattened down, stained and obviously full of embedded dirt; it obviously hadn't been shampooed in ages. My guess is that it might take a day of two drying tie if the carpet was shampooed and doing so would mean the room could not be rented during that time. My guess is the owners decided that it would be better to make money renting the room than it would be to take the time to shampoo the carpet. Other room issues: The room had blackout curtains but they had large holes that led light in. The desk chair seat was some type of pleather than had deteriorated to the point where there were several 4” long cracks. The bed was soft and the sheets were very pilled. I did not sleep well. I went to inspect the mattress in the morning to see just how old it was but found this to be impossible as it was encased in a large bag that could not be unzipped. A lot of ills can be forgiven in a hotel room if the bed is comfortable - unfortunately this bed did nothing to mitigate the situation. Breakfast was “full” and they had scrambled eggs and bacon that tasted pretty good. However, very little of each was put out at a time (perhaps to avoid waste) and other items were left to completely run out. There was no yogurt and no hard boiled eggs - there was a refrigerator but it was completely empty. My only guess was that it was broken and that was the reason why yogurt and hard boiled eggs weren't available. I don't have any other explanation for why a completely empty refrigerator would be taking up space on the breakfast counter. The breakfast attendant did not attend to spilled items on the counter and the overall presentation of them items was less than appetizing because of this. I moved the toaster to access the controls more readily and my hand encountered something very sticky on the side - perhaps syrup??? I went to the lobby ladies room to clean my hands only to find that the soap dispenser was empty. This is hands down the worst Best Western I've stayed in since one way back in 1998 in St Croix. It harkens back to what the brand was before they Best Western began weeding out the inferior properties several years back. Perhaps this hotel's main clientele, Permian Basin oil field workers, were accepting of poor cleanliness and quality during the boom times when lodgings were difficult to find. Unfortunately, their willingness to accept such should not preclude the hotel from taking a measure of pride in the product they offer. There is really no excuse for the poor condition of the hotel and the rooms. One other good thing I can mention was that there was plenty of nice hot water and it warmed up quickly.

The room was clean and the bed was comfortable but that was about it. There were a couple of tears in the carpet and the air conditioner rattled so much we finally turned it off. They started serving breakfast at 6am and when we arrived at 6:45 choices were slim. There was a lady working there but she didn't keep the bins full. For the price we paid we expected more.

This is a FULL SERVICE motel with great suites, pool, hot tub, fitness center, and outstanding breakfast in the morning, beer and chicken wings in the evening. ALL very nice but a little more expensive than competitors.

Our room was lovely. They have a social between 5:00pm and 6:00pm, with drinks, food and freshly made cookies. When they baked the cookies we could smell them from our room. Which was on the first floor. They gave us a room that we had requested when we booked our room and were very accommodating. Breakfast was the usual fare, toast, bagels, waffles etc. And the coffee was outstanding. The only small issue is that the waffle batter was awful. We've had better at other Best Westerns. And that's the only thing we found wrong. But other than that, the staff was great!! Very polite!!

After driving 75 mph in torrential rain, I came across the trusted Best Western sign. I pulled in and was able to get a room. My room was impeccably clean and had every amenity I needed. The staff are excellent!! They even asked, "what could we do better?" Nothing!!

Our stay here was very pleasant and stress free. We really enjoyed ourselves. Amenities were wonderful. Breakfast was delicious and filing. The internet was slow however. The bed was comfortable. The bathroom was adequate. The room was inviting.

The staff was excellent at this hotel. We had 2 rooms reserved. One smoking one non. The non smoking room had low water pressure, but the other room was fine. I thought the price was a little high. The room was clean, comfortable and quiet. Everything worked including the heater!

By our standards Best Western is the Best.The manager and the employees without exception are thoughtful courteous and responsive to all the needs of their guests.The breakfast offerings are plentiful ,the rooms are clean and comfortable, the hotel is easily accessible to I -20 and the ammenities are attractive.All in all we enjoy staying at the Best Western Palace Inn & suites ,Big Spring Texas

Really appreciated how friendly the staff was. . . There was a nice reception for guests in the evening. However, the breakfast options were really poor around 8am. It looked like it had been pillaged by hungry oil field workers (very understandable), but food should be replenished for guests wanting to eat at 8am.

Overnight stay. Passing through to AZ for business. Felt safe and secure. Water Pressure good . Room was comfortable. Breakfest was limited but good.Would stay again on the way back to Fl.Parking was limited . Motel was full.

Since we were only staying a night while on the road, we were looking for value more than luxury. The Best Western Palace was a little cheaper than the surrounding chains and a little bit off I-20 so we thought it would be quieter. The clerk was extremely accommodating and showed us three different rooms. We picked one on the first floor back for quiet, and it was. We took our three year-old to the pool and it was very nice -- the first comfortable temperature pool we'd encountered the entire trip. Very nice. The room was adequate and quiet for an overnight stay and clean. Yay! Breakfast was surprisingly good. We were expecting a Continental style brekkie and instead had a big choice: eggs, bacon, sausage, waffles, carne y papas, and the usual fruits and cereals. it was quite good. I would stay here again.

Fair prices and good rooms. Pool was a little cold and the hot tub was broke but other than that it was a good stay! Employees were nice.. Breakfast was good for a free fast meal. Room was clean and in decent shape..

We have stayed at this hotel before and it was great. This time was no different. The staff at the front desk were cheerful and helpful. The room was spacious with very comfortable beds. Everything was clean and nice. Always appreciate the Refrigerator and Microwave. The breakfast is terrific. Restaurants are close by. Although this was a stopover I would not hesitate to stay for an expended time if I had business in the surrounding area.

The Hotel was very nice and staff was very friendly and help full. The Hotel was clean and the breakfast was good. I feel the Hotel price was a little over price for the area. Everything is over price these days. The staff made it worth is and was in a good location for what I need. I will recommend the hotel to my friends.

I used to love staying at this hotel, but lately the quality of the facility has dropped tremedously. Any more and i may be forced to look elsewhere. The staff is still fantastic and try really hard with what little they are given to do it with.