BEST WESTERN Hotel Galleria Inn & Suites,  Bartlett

4.0/5  - basé sur 385 notations.
8635 US Highway 64, 38133-4122, Bartlett, United States - visualizzare mappa
+1 901 372 0000 +1 901 388 7231

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  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Benvenuto al Best Western® Galleria Inn & Suites!Gli hotel di Memphis, Tennessee, sono famosi per accogliere gli ospiti con l'ospitalità tipica del sud degli?Stati Uniti, ma il nostro hotel offre anche una deliziosa colazione all'americana a buffet gratuita. Potrai iniziare la giornata gustando waffle caldi, pasticcini, frutta fresca, cereali, yogurt, caffè 100% qualità arabica e dell'ottimo tè. Offriamo anche piatti senza glutine e vegetariani. Il nostro hotel è molto pulito e dispone di un personale molto cordiale, che ti farà sentire come a casa. Il mese ideale in cui visitare Memphis è maggio, ma in zona ci sono molte cose emozionanti da fare e da vedere durante tutto l'anno. Graceland, lo zoo di Memphis, il centro storico di Beale Street e il museo nazionale dei diritti civili sono attrazioni da non perdere. Il nostro hotel di Memphis si trova anche vicino al circuito Memphis International Raceway, la meta perfetta per chi vuole fare il pieno di adrenalina. Visita lo stadio AutoZone Park per assistere a una partita dei Redbirds o fai una passeggiata allo Shelby Farms Park, tutto nelle vicinanze della nostra struttura a Memphis. Anche l'arena FedEx Forum e il teatro Orpheum ospitano numerosi eventi emozionanti durante tutto l'anno. Ci troviamo in un'ottima posizione, proprio accanto all'Interstate 40, nel quartiere di Wolfchase, vicino a negozi, ristoranti e aziende: i nostri ospiti potranno andare alla scoperta della vivace città di Memphis e delle attrazioni della zona, famose in tutto il mondo. Gli ospiti aziendali che soggiornano al Best Western Galleria Inn & Suites apprezzeranno anche la vicinanza dell'hotel a molte aziende locali, come la Brother Industries, la Blue Bell, il centro commerciale Wolfchase Galleria Mall e il centro di addestramento della Chrysler. Tutte le nostre camere sono tranquille, spaziose e arredate con gusto. Potrai approfittare di lenzuola di lusso, dell'accesso Wi-Fi a Internet gratuito, dei televisori a schermo piatto e di servizi eccellenti. Il nostro hotel di Memphis offre confort di qualità a ottimi prezzi. Da noi i viaggiatori che vogliono risparmiare sono sicuri di trovare il miglior servizio possibile e camere fantastiche a tariffe davvero convenienti. Faremo tutto il possibile per soddisfare ogni tua esigenza. Prenota una camera al Best Western Galleria Inn & Suites, per soggiornare vicino a tutte le attrazioni della zona!

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BEST WESTERN Galleria Inn & Suites,Bartlett
  • 5
    « Beautiful Property »

    This is one of the nicest Best Westerns we have stayed at. I started staying at Best Westerns because we have yet to have a bad experience. We had a room on the opposite side of the freeway so I did not hear any freeway noise at all inside the hotel. I have seen other reviews say that it is in a bad neighborhood and that could not be further from the truth. This is a very nice neighborhood. The staff was extremely friendly, the room was one of the nicest I have seen and the breakfast in the morning was the perfect start to the day. We will stay again the next time we come through town.

    4
    « Simple, clean, convenient »

    Pleasantly surprised with the suite. Spacious for our family of six, four kids and two adults. Excellent for a one night visit while heading back to Maryland from Texas. Customer service was great. We would consider staying again.

    5
    « Favorite place to stay in Memphis area »

    I always stay at this BW when traveling by myself through Memphis from TN to TX. It is located near the Wolfchase Galleria Mall in a very safe location with an O'Charleys and Texas Roadhouse right next door. The staff has always been super friendly and helpful, the rooms clean and comfortable, and a great hot breakfast with alot of variety.

    3
    « Noise not great for sleeping! you »

    Service and people great; room clean but too much road noise which is not conducive to a good night's sleep! We did not try the food but they did provide a continental breakfast for their overnight guests.

    5
    « Best Best Western we have been »

    Redone, modernized hotel which was a pleasure to stay. Everything was right. Cleanliness top notch. Service top notch. Good food. Everything looked new. Service good. Quiet. Forget Marriott, things being equal, this is the place to stay. Shopping and restaurants close by.

    3
    « Clean hotel »

    This is clean hotel that's convenient to lots of great restaurants and shopping. We enjoyed our stay but there was a weird maple syrup like smell that was in our room. Not sure if it was the air freshener or what? It was there the entire time. Other than that we had a great stay and would definitely stay here again.

    5
    « More Bang for your Buck »

    Group trip of 10 visiting Memphis for the first time.Very accommodating and the price was right. Front desk and staff were very friendly and informative. Breakfast was great (variety), room was spacious and clean. In a good location near main highway for traveling to Downtown, Beale St. and near mall and restaurants. Would reccommend and visit again.

    3
    « I've Stayed in Far Worst »

    The room was large and comfortable except for the pillows, they really need replaced. The air conditioner didn't work very well as the room was hot all night. I sometimes wonder why the AC is turned off when you check in? Is it because they know it doesn't work well and by letting you turn it on in an already hot room it provides the illusion of cooling as the temps slowly drops out of the 90's to the 80's which is as low as it can go, or is it they are just lazy and providing a room with a nice temp at check in just isn't something they think is important? When you have reservations, they know you are coming....First Impressions count when opening the room door. So after spending a warm uncomfortable night we both commented on how cool the hall way was as we went to get breakfast. We decided against the breakfast as it looked Bad! The area was messy, a lot of items missing, the scrambled eggs looked dried out and the sausage in the warmer directly behind the eggs, well, looking at them all most made my stomach turn. A McDonalds drive thru down the road was 5 star in comparison. When we planned this trip we tried to book this hotel both ways but they were booked for the return trip so we were forced to stay down the street which is where we wish we would have stayed in the first place. Would we stay here again? Yep, but only if we didn't have other choices!

    3
    « Nice facility »

    This is a very nice facility but built way too close to the highway. There was heavy traffic noise all night. The area looked somewhat sketchy with several failed businesses nearby. Walk to restaurants with really bad service.

    2
    « Met new (roaches) friends »

    Stayed at this hotel on business. The bad: Remote did not work roach crawled out from mirror Breakfast was yucky Air condition was wall unit that ran all night. Noise from interstate was loud. The good: Large flat screen tv Newly renovated rooms Bad was comfortable Employees were nice Hope to never have to stay there again but grateful for a room last night.

  • 5
    « Hotel review »

    This hotel has been newly renovated - beautiful! Staff was very nice as was the breakfast and facilities. Very convenient to I-40 and all the restaurants were just across the street in the mall area. I highly recommend this Best Western and will definitely stay here again when I'm in the area.

    3
    « Noisey »

    Staff not very friendly except for one long dark haired girl at the front desk at checkout. Very noisy room next to us late into the night. Breakfast staff never even spoke to us, even when I spoke to her.

    4
    « Road trip for husbands 50th birthday »

    This hotel is not in a good place. It doesn't feel safe to walk around at night so you have to drive everywhere. However it's clean tidy and has a complimentary breakfast which was really very good. It's very noisy as it's on a very busy road. Food venues are quite far away but drivable. Staff very helpful and friendly. All in all not a bad venue but for a best western not the best. Old tired needs a full re vamp and safes put in the rooms. Not bad but overall not great either.

    5
    « FAMILY SLEEPOVER !!! »

    My family and I stayed for 4 days and enjoyed our stay. The breakfast was great and the variety of choices was icing on the cake. The receptionist at the service desk was pleasant, ladies in the dining area replaced food without anyone asking and the ladies cleaning our room was very professional. Although, we didn't take advantage of the indoor pool ( it was nice to see it) , my cousin and her husband did utilize the gym and was extremely happy with the equipment. We had no complaints with our stay and look forward to visiting again real soon.

    5
    « Memphis Best Western »

    One of the best properties I've stayed at; ever. I've been to resorts; as well as worked at properties that were no where near as nice. The room was excellent, the breakfast was amazing; both in selection and quantity. Well set up guest room, very fast internet, and plenty of towels. Beds were excellent, to the point that sleeping was easy; which I usually have issues with due to multiple back problems. One of the VERY BEST.

    5
    « Best Western has our business. »

    Best Western has really become our hotel chain of choice. We travel throughout the country and had used a competitor as our "go to" hotel in the past. Now, Best Western gets our business. The new branding and upgrading of the properties has really elevated BW hotels. This location has very comfortable beds and great linens etc. The desk clerks, Kay and Misty, were great at check in and in providing us with local information.

    5
    « Best of Best Western »

    I had read some reviews on this hotel before booking & I'm glad I didn't listen. Our room was very spacious. Decorations were new. Our bed was very comfortable. We felt the overall appearance, inside & out, was very clean & welcoming!

    5
    « Excellent in every way »

    We arrived tired after a 10 hour drive, compounded by rush hour traffic and construction while traveling east through Memphis. We were greeted pleasantly by the front desk associate, Kay, who had our reservation ready. We had requested a quiet room, and that is exactly what we got. Our stay at this Best Western was great in every way. Kay went out of her way to help us with every request. The breakfast was excellent. The food was well prepared and fresh. There was plenty to eat. We have stayed at this Best Western property in the past and will stay here again when traveling through Memphis.

    5
    « Very nice place to stay »

    Stayed 8 days and would stay here any time. They are just finishing a remodel and the place looks great. very friendly staff. Gas station one block away and four great restaurants just a walk away. 15 miles to Memphis airport and other attractions without being in the city.

    1
    « Very nice place to stay »

    Stayed 8 days and would stay here any time. They are just finishing a remodel and the place looks great. very friendly staff. Gas station one block away and four great restaurants just a walk away. !5 miles to Memphis airport and other attractions without being in the city.

  • 5
    « Very nice stay! »

    This is a very nice hotel with friendly staff. Lady that greeted us was very kind and helpful. They were in the process of remodeling and changing out the carpeting in hallways. This surprised us since the carpeting looked brand new to us. A pleasant stay and priced very well!

    5
    « Very nice with wonderful staff!! »

    The staff at the front desk were wonderful, especially Kay. Our room was perfect and we enjoyed our 2 night stay very much. Kay recommended a place for dinner that was just down the road and we are so glad that we went. The food was excellent. We were on a trip that had us staying at several Best Westerns and this was one of the best.

    4
    « Overnight stop en route to Texas »

    We chose to stop before entering the city limits of Memphis on our return trip from the Mid-West to Central Texas. However, with all the construction on I-40 East of Memphis, the next morning's traffic jam delayed our trip more than expected, but taking I-40 around the North side of Memphis was faster than we expected for the morning traffic on a Wed. This hotel is also a good overnight stop when traveling from Central Texas to the Ohio River Valley area and would avoid most of the morning traffic in Memphis when continuing the northward trip the next morning. We will keep this in mind on our next trip north from Texas.

    5
    « Great Stay »

    Stayed here overnight Sept10-11 for a concert. Only a 10-15 minute drive to Beale St area. Very friendly staff. Room was very clean and comfortable. Hotel was quiet. Great breakfast in lobby. Would definitely stay again.

    5
    « Excellent »

    Wonderful experience overall. Clean environment and room. Nice breakfast with a variety of healthy options. Pleasant staff. Convenient location near highway. Definitely a joy to stay. Quality for the price you pay.

    5
    « Great Hotel with »

    Hotel was very nice and location was perfect (restaurants, etc.). The lady at the front desk made my day after driving for 9 long hrs. She went well above her duty to make me feel at home. I would recommend this hotel for any occasion.

    5
    « Best Western Galleria »

    Second best only to the Best Western Inn & Suites in Yuma, Az. This place is as nice as they get. Planned my trip were we could spend the night in this property. Breakfast was great, the rooms were roomy and clean. Would recommend this place to anyone. Will be staying there again in December on my way to Nashville.

    5
    « Great, clean, friendly hotel! »

    The staff is very friendly, the rooms and surrounding area clean and safe. Would recommend every time. Great pricing for safety. The breakfast is pretty amazing and you can make you own waffles. Kitchen staff and cleaning staff is on point. Quiet & friendly surrounding. Ms Kay was very impressive, sweet, and helpful! Definitely recommend.

    4
    « staff are very friendly, room is clen »

    like LCD flat TV, breakfast quality is good, and it opens from six to ten. Overall is good. will come back and stay again if any chance. We were changed to another room when we reported toilet not working, only took 15 minutes.

    5
    « Best »

    We made a roadtrip trough the south and this motel/hotel was great! Especially when you consider the amount we had to pay! The room was clean and felt "fresh", there was a big mall around the corner and memphis was "around the corner". Money well spent! jasha danki!

  • 5
    « Excellent »

    It is a great hotel, located near shopping and great restaurant. Staff is very friendly and helpfu. They gave information and tips about area attractions and good places to eat. My family enjoyed our stay.

    5
    « Wow »

    Great place. Clean and friendly. Kay who checked us in was very helpful and upbeat lots of resturants nearby. Easy access to 40. One of the Best Best Western experiences we've had. The room rates were reasonable. We got a "last minute" deal which was nice.

    2
    « Best Western Galleria Inn & Suites, Memphis, TENNESSEE »

    This is an older property and it is reflected by the condition of the rooms. The A/C is wall mounted and in our room it was extremely noisy. The bathroom smelled of mildew and the bathroom vent/fan's filter was clogged and had mold contaminating it. The walls in our room needed the repainting as there were scratches where furniture had been pushed against them.

    4
    « Great hotel, nice price »

    Very nice hotel for a reasonable price, staff was friendly an attentive. The hotel has a nice appearance and is kept quite well!. Bedrooms appointed nicely, bathroom was just below being excellent. Located for easy access and restaurants nearby.

    5
    « Very friendly Front Desk »

    Clean room, very friendly. Great value for the area! The front desk personnel was exceptional and very helpful! Rooms were updated and clean. Would definitely stay again! Ask for the coupon to save at Texas Roadhouse just down the street (within walking distance).

    5
    « Great stay »

    Check in was friendly and fast. Room was very clean and bed was comfortable with good pillows. Breakfast was above average and well stocked. Will stay here again in the future and recommend it. Good value in a nice area of town with restaurants close by

    5
    « Wonderful hotel in Memphis »

    Sarah who checked us in was extremely pleasant and helpful. She gave us coupons for discounts at nearby restaurants. Also, we had the $50 reward on our phone. She took the number, but it didn't get applied. The next morning the woman at the desk (whose name I can't remember) took care of us in an extremely pleasant and helpful manner. We always go out of our way to stay at the Galleria Inn when we are passing through Memphis. We are especially fond of the wonderful beds, the decor of the hotel, and the employees who work there. Kudos to you.

    1
    « make sure you dbl lock your room »

    after specifically asking for handicap room and then calling several times to front desk for various reasons the desk clerk handed out our room keys to someone else who entered the room once we were in for the night. terrible experience. even after we dbl locked the door the noises in the hall kept me awake wondering is someone else was going to be walking in.

    5
    « Breakfast Was GREAT !!! »

    The laddies that worked in the breakfast did a great job !! They actually had almond milk (GLUTEN FREE) most hotels do not offer this, it was a pleasant surprise and I thank you !! I will be visiting here again the next time I am in Memphis TN.

    5
    « Great Stay!!!! »

    What a great stay! Check in was fast. My guestroom was very clean, the staff was very friendly, and the breakfast, "So much to choose from", "EXCELLENT"! Definitely recommend! Thank you for making my stay so Great!!

  • 2
    « Broken Elevator/Hot Room/Mediocre Food »

    We stayed one night, July 21, during a heat advisory, due to a local power outage. I had to find a cool place in the area for my Mother, who is in her 80's, and myself to stay. We both have medical problems and would not be able to withstand such a lengthy power failure at home. When we arrived, there were no rooms on the first floor, but I was given a handicapped room on the 3rd floor near the elevator. We were able to get the last handicapped parking place in the lot, but it was still a long way for us to walk across the parking lot, through the lobby, up the elevator, and part way down the hall. We had been out out at a restaurant when the outage occurred, and were unprepared, without luggage, a wheelchair, or a walker with us. It might be a good idea for the hotel to have a spare wheelchair for such instances. The room was large with 2 dbl/queen beds, a large TV we didn't use, and a mini refrigerator. There was a nice hand held shower head in the tub and a handicap transfer chair in the bathroom, but we didn't use them. Maybe this was one of the recently remodeled rooms, but the hallways and lobby areas seemed dark and older looking. The room seemed clean, but was very hot. This was the night before the first 100 degree temp. of the summer. I couldn't get the room temp. cool enough for my taste. The desk clerk informed me how to work the remote control for the older looking wall unit, but it was still hot, so I tossed and turned all night. We went down to the free breakfast in the lobby the next morning. At this time, fortunately, the elevator was working. The breakfast was mediocre at best. Not the best quality food and beverages, and not many options either. The worst thing about the stay and main reason for the 2 star rating was at checkout, we had to come down from the 3rd floor, and the elevator was broken. It was taped off with yellow tape. I have breathing problems and my Mother has serious mobility issues. We had to walk to the end of the hall and DOWN THE STAIRS from the 3rd floor. It was very unsafe and difficult to get my Mother down those stairs. A guest who observed us ran to get a chair to put on one of the landings to allow her to rest mid-way. By the time we got down to the lobby, we were both exhausted, and I was having trouble breathing. The stairwell was very hot, and insects were observed there as well. I informed the desk clerk about how upset I was that we had this experience. Although restitution was made, I will look for a safer and more comfortable place to stay should we experience another power outage.

    5
    « Nice area, close to highway »

    This hotel was clean and modern. It is in a safe area north of Memphis and close to the highway. Check-in staff was very friendly and able to help us with dinner selections. This hotel does not have a pool which is something that I failed to notice.

    5
    « Best Price-Best Service »

    From check in to check out, everything was great. I highly recommend. The breakfast was high quality, and the offerings was good. The hotel staff was friendly and professional, and overall the entire stay was pleasant. The room was pleasant and the area was awesome! Other hotels in the area want too much. Best Western was reasonably price and the service was great.

    5
    « excellent service »

    Leslie, the manager, went out of her way to resolve a small issue about room not completely ready on arrival. I was impressed with her willingness to accommodate us and the staff's helpfullness on a hot and muggy day. Best Western is lucky to have such good people working for them.

    5
    « Front Desk Girls are Outstanding! »

    We chose this hotel because it was only 1 of 2 under $100 for the night. Comared to other higher priced hotels in the area, we found this to be an outstanding value. The rooms were clean, breakfast was fresh and hot and the girls at the front desk were super friendly and outgoing!

    5
    « Fourth of July weekend »

    We stayed here for the Fourth of July weekend with other Family members and was greatly surprised at the wonderful staff and the cleanliness of the place. Love the decor and great breakfast!! Conveniently located to all the shopping needs (Mall, Ross, Marshall's, ect... ) and easy access to the interstate!! Perfect location! Definitely stay here again when coming through Memphis!

    5
    « Family Vacation »

    Went for a family visit found the location and staff perfect. My room was very clean with a huge 50 inch TV!! They were doing update loved the new furniture and carpet, can't wait to go back and see all the new changes. We will def be back!!!!!!!!!!!!

    2
    « disappointed »

    we stayed in 4 BW in 6 days and this was by far the smallest room and the most expensive in a not so good part of town we will not probably be back to memphis but if we are we wont be staying here. I am sure there are other BW'S in Memphis

    2
    « Smaller than our closet at home »

    We stayed at this hotel as an over night stop. I was disappointed that this was a 3 star with a price tag to match. It is more of 1 star in my opinion. Our room was tiny, the bath tub was so dirty and grungy my one year old wouldn't get it in. The only good thing was the check in lady was nice. Would not recommend or stay again. I am happy i did not see roaches, but wouldnt have been surprised if I did. Rip off. I have stayed in nicer hotels for less money.

    5
    « Awesome Hotel & Staff »

    I booked several guestrooms for my family reunion here. Newly renovation in process; new carpet/curtains, furniture, 50-inch flat screen T.V.'s. Our rooms already had the new stuff. Me and my family really enjoyed ourselves. Especially the complimentary hot breakfast and the fast Wi-Fi. Your staff was awesome and very welcoming when we arrived. Thank you for making my family reunion a success.

  • 3
    « Nice room, but priced very high »

    Nice room with a new TV, microwave and mini-fridge. We were disappointed that there was no swimming pool at this hotel. There is a exercise facility available. There was a good selection for breakfast.

    3
    « Tried it again »

    Had stayed at this BW a couple years ago and said I would never come back. Well we are in day 2 of a two week motorcycle trip it was late and we needed a BW on our route so ended up here again. It was expensive for the small room. Check I was good very sweet lady. Room was clean, very small, and AC made noise all night. Breakfast has lots of choices and room as clean this stay. They are suppose to be remodeling to be a BW Plus hope the rooms are bigger.

    1
    « Close It Down »

    This building is far too outdated to still be in operation. On top of that, is clearly poorly managed. Aside from the building reeking of cigarette smoke, the rooms are tiny and seem to have not been taken care or or maintained in the least since the last time this place was "redone". There were huge stains all over the floor in my room. The shower was moldy and the light flickered. And the cherry on top....after sleeping in the bed all night, when I peeled back the covers to get out, I found an old dried-up eye contact in the bed. And I do not wear contacts!!! Which means I was sleeping in someone else's dirty sheets!! Absolutely disgusting and unacceptable. Also there wasn't even a fitted sheet on the bed, only two regular sheets. I wanted to go by the front desk and demand my money be returned, but I honestly just wanted to get out of the there and never come back so I didn't bother.

    4
    « Convenient for a one nighter »

    The staff was absolutely delightful and helpful at the front desk. The location was our main reason for staying here. We wanted quick access to downtown the next morning because we were only staying in town one night and then heading out. Breakfast was a nice treat for my kids. Having chocolate chips for the waffles and pancakes in addition to flavored batter was delightful. My kids were very happy about it. I did feel like the prices were high but it is probably due to location and our summer timing.

    1
    « PLEASE RUN FROM THIS MOTEL »

    Rooms smelled like urine/ towels smelled like urine/ front staff was not helpful, they screwed up so many reservations for my daughters wedding this past weekend. Ashamed I booked there. They over booked this. Had two wedding groups, 1 softball group and family reunion of 200 or more. Unbelievable to book this in Jan 2016 and have so many problems. NO management on site. Management was sick til Tues. we had a huge crisis on Sat. May 28th, front staff had no one to call. My wedding party were checking in from 2-4 Sat May 28th, and their rooms "were not ready and didn't know when they would be ready". Unbelievable. I stayed 4 nights, thankfully to adjust to the ugliness of the whole situation and smooth things over for the family. Please don't stay there- RUN...if you have a special anything you need accommodations for. There are plenty of other motels in Germantown to stay in that would be cleaner and employees would be better to work with.

    5
    « Perfect central location »

    I go to Memphis often and this is my only choice to stay at. The staff are always wonderful and hospitable. Sometimes I get to the hotel before check-in time and usually tell the attendant I just want to check-in but not go to the room then but they always accommodate me and find me a room that is clean and ready. That is going the extra mile. Thank you.

    2
    « Very Disappointing Experience »

    My family and I just left this hotel visiting for a high school graduation over the weekend and the entire stay was ruined this morning because a huge roach decided to visit the room my sister and I were in. It went from the fridge to under one of the beds. We decided to check out and upon us preparing to leave it crawled from under the bed onto the wall then the curtain. I was able to get a picture for proof. Besides the bug in our room being a disappointment, when I let the person at the front desk know, I don't recall her apologizing or anything. She said she would write it down and let somebody know. This was a very disappointing experience with the stay and with the service.

    3
    « Only Stayed on night »

    The Inn was clean enough, just a little ragged and needs an update in the room, especially for the price. Breakfast for very good and there was plenty of different breakfast items to choose from. The wall unit AC kept the bedroom cool but didn't transfer over to the first room which was a kitchen/living room.

    5
    « Nice area »

    overall pleased. Great area 25 min. from downtown Memphis. Everything you would need 5min. from the hotel. Local highways to downtown Memphis never have to get on the interstate. Checkout the drive-in movies off hwy 64.

    4
    « Memphis in May »

    My husband and I stayed here for a week. The staff was extremely helpful and nice. Our room was very clean and the bed was fairly comfortable. Breakfast was decent. My only frustration was with the WI-FI. It was very intermittent and slow. Overall, it was a nice hotel.

  • 3
    « Convenient - excellent staff- so/so rooms »

    Great stay in Memphis for work. Hotel had recent 'facelift' but didn't go all the way- so a little strange decorating style however, staff was fantastic, rooms were clean, and tidy, and excellent location for ease to/fro my needs.

    3
    « A small roach »

    I have stayed at this location numerous time, and this is the first time I have encounter a small roach in the bathroom. I usually stay in a suite, but this time it was just my son and me traveling. I travel to Memphis to take of my mother once a month and I thought that this Best Western was going to be the hotel I would use every time I travel, I am not sure now. I have stayed in several Best Westerns in the surrounding areas; I did not like the location of one, and the one in Mississippi, my tennis shoes was stolen. It looks like I am going to have to find another best western for the month of June.

    5
    « Excellent »

    Great Place, Great Location, Great Staff We enjoyed our overnight visit here! We were greeted by excited employees and they were helpful in guiding us through our points reward system. Local restaurants and gas stations were clean and had friendly staff. We were comfortable in our surroundings.

    2
    « Mrs »

    Our room was nice had some bug issues need to work on a better breakfast the room rate was a little high motel was kind of outdated the staff was friendly and helpful with whatever we needed!! I've had stayed at many hotels and I was disappointed in this one!!

    4
    « Easy highway access, good hotel »

    Beds are comfortable, hotel is clean, right next to the highway and convenient for travelers. If you are headed east it is at the end of the Memphis area, so you can avoid most of the Memphis traffic.

    3
    « Average quality »

    This is an older hotel and although the suite is spacious, it is dark as the only sunlight comes in the bedroom window. The only A/C is a wall unit in the bedroom and I don't know how it will do in the heat of the summer but, was adequate for this time of year. The breakfast was average and the staff was hurried and inattentive.

    5
    « Great bargain, landed great Priceline rate »

    This is a splendid hotel. Clean, quiet, large rooms, accommodating staff, and convenient with location on Hwy 64. Stayed "going and coming" on business trip to Kingsport, TN. A truly great value both times.

    4
    « The Whirlpool Suite 519 »

    We very much enjoyed our stay at The Best Western Galleria & Suites in Memphis. Our room was a Lil small but the Whirlpool definitely made up for it! The air conditioner was a window unit in the wall, but it got nice a cool in there so no complaints there. The bed was amazingly comfortable and I would love to have one in my home, and the Whirlpool... lol.... the staff were all very nice and accommodating. I would highly recommend this hotel to any and every body!

    5
    « Very nice »

    We have stayed at this inn twice before, but this time when we requested a king bed, which request was filled, the king bed was in a studio room which made for a very crowded room. We would suggest that you mention this when booking. Otherwise, the room was satisfactory, clean, and well appointed. The in-room internet worked well and breakfast was extensive.

    5
    « Memphis location »

    Very clean and nice property. Full breakfast daily. Lobby area very clean and tidy. Front desk staff helpful and nice. Room was clean. Daily housekeeping with fresh towels, bed was made daily. Microwave, fridge in room. Close to many restaurants and shopping. Just wish they had a shuttle from the airport.

  • 4
    « Roomy suite »

    We stayed one night in a suite that had 2 Queen beds with television and bathroom in one room and couch hide a bed chair desk in desperate room with another television. Room was clean and modern although couch showed quite a bit of wear. It was nice having a separate living areas . Staff was friendly . I think the room was worth price charged.

    5
    « Road Trip »

    Very nice room and pleasant staff. Room was comfortable and clean. Breakfast had ample selections for everyone. Hotel was located in an area with restaurants and stores. The only thing I would mention is to get a room away from the highway. Several times I woke up to sirens and truck traffic. Otherwise, I would definitely stay here again.

    4
    « Nice Hotel »

    Good hotel for the price. Hotel staff was pleasant and accommodating. The king suite was a great size. Room decor could have been a bit better but it was nice to have a refrigerator and microwave available. The only downside to the room was the air conditioning. Every time it kicked on it made a really loud noise which took a bit to get used to. Breakfast offering was your standard eggs, ham, waffles, cereals, yogurts, and pastries. There's only one elevator and it isn't the speediest but that wasn't enough to deter us from staying there again.

    3
    « Pick somewhere else »

    Hotel was fine but freeway noise can be heard from inside the room. Also if you want a bathroom sink its on the OUTSIDE of your bathroom. Bed is not comfortable. Free breakfast wasn't anything but cereal or eggs...not much variety.

    2
    « Green mold on ceilings »

    While this is a nice hotel on its exterior and the staff members are very helpful, we encountered green mold on the ceilings of three different rooms on the top floor of this building. Until management has legitimately fixed this problem, I would not recommend that people select this hotel. In other ways, this hotel is great.

    5
    « Pleasurable »

    The hotel staff was kind and considerate. Our room was clean. It was not too big and not too small. The hotel has easy access to and from the highway. There is a restaurant within walking distance. It was a modest price for a modest stay.

    3
    « It was a place to stay. »

    My preferred hotel for the Galleria area was sold out, so I had to research a ton to find a place that would meet my needs without breaking the bank. I require a clean room with no insects, free parking, free wi-fi, and free breakfast. All of those requirements were met. Location was good, a bit awkward to actually get to the hotel property, but that's not too uncommon with hotels close to interstates it seems. Room was fine. Nothing special. I did like the quality of the towels. There was significant outside noise which I was able to almost completely drown out by keeping the a/c fan running (thanks to other reviewers for that tip!). There was also significant inside noise that was harder to drown out. I was on the first floor, so perhaps there was more traffic in my hallways than would be on other levels. The wi-fi worked, but was a bit spotty. Fine for checking email, facebook, etc, but not for gaming. Breakfast was disappointing. Looked like a decent spread, but it just wasn't very good. They had a few types of cereal--didn't try them. Pastries that looked like the ones from Sams Club--I tried one danish, it was fresh but cold. 3 types of bagels. Toast that was just bad--don't ask me how you mess up toast, but they did. 2 waffle irons--best thing there was waffles. Eggs were runny and flavorless. Sausage patties were available too, didn't try them. There were also a couple of fresh fruits, yogurt, coffee...sounds impressive to read but it just wasn't. No one in this hotel made an effort to be friendly, to greet guests, to say good morning...those little things that can really make your day, especially as a solo traveller. I would stay here again for the right price, but I would consider this hotel to be "acceptable" not "exceptional".

    5
    « Great stay »

    From check in to check out, this was a great place to stay. Room was very clean and well maintained and the bed was comfortable. Like other reviews mentioned, there was some freeway noise. We had asked for a room away from the freeway side, but we checked in late and there weren't any available. Breakfast was the usual but good. We will stay here again next time we pass through Memphis. Hotel does employ a security guard and we liked that.

    5
    « Great 3 night Stay »

    I actually work for a Best Western Plus. This is by far one of the best I have ever been to. Front desk Margaret was awesome with such a wonderful checkin and so very friendly. The room was perfect we got a double Queen suite very large beds and very comfortable, towels were large and great too. Service did a good job. Breakfast was good French Toast great idea. All the decor was up to date. No noise at all in our room we were on the top floor. Overall Very Pleased with our stay.

    2
    « Bring earplugs »

    Staying here overnight on my way to Nashville. I don't expect to get ANY sleep, the I-40 traffic is EXCRUCIATINGLY loud. Ridiculous. They are full and cannot move me to another room. Room is clean, but small and very basic. AND NOISY!!

  • 5
    « big tv in my room »

    I loved our stay. we arrived very late and the staff was wonderful. we were welcomed and into our rooms within minutes. and then the surprise: we got into our room and the tv was BIG. I mean I don't need to wear my glasses in bed to see the screen big. our beds and pillow were awesome and we slept very well.

    4
    « Great comfort.great staff. »

    This hotel is great. Comfort. Clean. TINA is great. Not pet friendly unfortunately. I have service dog so it allowed by law but still discomfort around guests and staff not expecting dog or respecting what service animal means. Ignore the dog, people. No dog whistles. Bed lush. Very quiet. Breakfast substantial. Traffic noise can be drowned out by heater. Very nice place.

    3
    « Not Bad »

    Room was clean and spacious. Bed was Very uncomfortable. Sheets kept coming off the bed, the pillows were the smallest and most uncomfortable pillows I have ever laid on. There was also a TON OF highway noise. Staff was very nice at check in .

    2
    « Bit of an insect problem.. »

    Hotel is nice enough, staff was great, room looked clean. We went out to dinner, when we returned the sink had 7-10 tiny roaches in it. Hard to feel warm and cozy in bed after that. Got up in the night and turned on the bathroom light and same little bugs. There are many hotels nearby, i would look elsewhere.

    4
    « Great stay Hotel »

    Loved the overall stay, staff were great and helpful. Enjoyed our stay. Breakfast was tasty, loved the waffles. It was also very close to shopping and the mall, and dining. This hotel is in a great location. Looking forward to visiting again.

    4
    « Really nice hotel for the price »

    We thought the accommodations were very nice quality and especially enjoyed the hot, free breakfast. There is quite a bit of highway traffic noise but we turned our room fan on low and it was perfect.

    3
    « A B- »

    We are members of the Best Western Loyalty Club so always reserve at these hotels during a long trip. This hotel is conveniently located off the main highway and close to amenities and shopping. However, the rooms are very tired and definitely need an upgrade. We were upgraded to a suite upon arrival but its layout was very non-functional. There was an unpleasant food odour in the third floor hallway suggesting that there may be long term tenants who cook meals in their rooms.

    1
    « NOISE »

    The first clue to a potential problem is that it is not an easy straight forward entrance for Jill the GPS to find. We could see the hotel, but it took a couple of tries to find how to get to it. The location is good near the interstate, but bad that it is so close to the interstate going into Memphis and near an exit. We checked in and went to our room. We had reserved a Jacuzzi suite, but we found ourselves in a room with just enough room to walk around the bed, incredibly noisy from the interstate, but didn't see a jacuzzi. I tried calling to find put about jacuzzi, but phone was not hooked up. I went back down to the lobby and asked front desk about jacuzzi. Front dest clerk said there was an opening in the wall by bed, and that others have had same issue of not seeing the jacuzzi. Sure enough, there was an opening in the wall on the far side of the bed to a nice jacuzzi. Problem, did I mention the highway noise? I went to the front desk and was told the Jacuzzi suites were all on the interstate side. Oh, well. I called Best Western to suggest that they needed to warn travelers about the noise, they asked if we were offered another room- no, so they called and spoke to management, and said that we could move to another room with no jacuzzi. Leslie, the manager on duty, was nice and upraded us to a king suite at no extra charge. We moved to a king suite. We had a large living room, decent size bedroom and an incredibly small, but functional bathroom. Have I mentioned noise? The rooms on the other side of motel are off a very busy state/county/city highway with the interstate exit and many people going back and forth trying to figure out how to get to the Best Western. The HVAC unit is incredibly loud and overhead, so hard to operate even though there is a remote because the controls are overhead and out of sight. Did I mention noisy? But not noisy eneough to cover all the highway noise. The bed was confortable. The room and furnishings seemed tired and the carpet suggested that you shouldn't walk barefoot on it. The bathroom was spotless. The vent in the bathroom was very noisy. Noise=bad night's sleep. We will not go back.

    4
    « Restful stay »

    Our stay was pleasant and restful. The morning breakfast was nice with hot and cold items. The room was clean and the shower was one of the best I have used. This hotel is located by the interstate so ask for a room on the side away. This was where we were located and there was no noise issues as in other post for this location. Shopping, restaurants, and entertainment are all close by.

    4
    « Friendly Staff, Comfortable Rooms »

    I have stayed at this hotel many times. It is close to I 40 with many choices of places to eat near by. Motor cycle friendly. Breakfast bar is always fresh and tended to regularly. Bathrooms have been recently remodeled.

  • 2
    « Extremely noisy »

    The room we were put in was next to a freeway. It sounded like we were next to a racetrack. By the time we got to bed, and realized it was so noisy, I was too tired to pack things up, and try to get moved to the opposite side of the motel. We got maybe 2 hours sleep, due to the noise. The motel was not that full, and there were plenty of rooms away from the freeway, but they stuck us next to the noise.

    2
    « Uncaring staff, interstate loud »

    The hotel is pretty close to the interstate, so you can hear it a lot. Also, the ice machine was beeping constantly down the hallway, which you could hear in the room. When I called the front desk about it, they just said "Oh yeah it does that." "No it probably won't stop." "No we wont do anything to fix it." I think someone finally got fed up and unplugged it because when I went to get ice, it wasn't plugged in. Breakfast area wasn't very clean either. Also, the A/C unit was very loud and you could hear water dripping constantly.

    4
    « Nice, Clean, Friendly »

    Reserved the room thru Trip Advisor as we we not arriving until very late on a holiday weekend. Check in was quick, the rooms were large and clean, both rooms were handicap / wheelchair accessible. Breakfast was ok, enough to get you started for the day. All in all a nice stay in a clean environment!!

    4
    « Nice property and good value! »

    The hotel is conveniently located to the Bartlett (east Memphis) area, it was clean and the lady at the front desk showed us favor in making an adjustment in our room accomodations (last minute change from a king bed to 2 doubles).

    5
    « A Great place for family travelers »

    I stayed at the Best Western Galleria in Memphis during my trip there for Thanksgiving. The property is right off the expressway and near shopping and restaurants . The hotel is very clean and well kept. The landscaping is immaculate. The desk staff was helpful and friendly. The hot breakfast was well prepared.

    2
    « Not very good for a Best Western »

    Obviously, it used to be another hotel brand. Check-in lady was VERY unhelpful, borderline rude. Beds were uncomfortable. Breakfast lady was nicest person at this hotel. She was helpful. I requested room on top floor which was ignored; however, was given room on top floor when I told her I had requested it!

    4
    « Comfortable, nice breakfast »

    The beds and pillows were comfortable, but the air conditioning unit was noisy and awkwardly placed high on the outside wall, where the cool air blew strongly on one of the beds. The sink and bath/toilet facilities were separate, which we liked, simplifying the morning routine for the four of us. There was an alcove in our room with a chaise in it, which our teenage daughters thought was very cool. The furniture and amenities seemed clean and relatively new and we felt secure and comfortable in our room. Breakfast was really nice, with plenty of choices including French toast and eggs. We appreciated that there were plenty of tables for breakfast seating.

    5
    « Very Nice Hotel »

    This hotel was conveniently located near downtown and the expressway. The hotel was very clean. the breakfast was pleasantly displayed and tasty with healthy alternatives. The staff was nice & helpful.

    1
    « RUDE »

    Reserve a double queen mobility room on the ground floor upon arrival front desk-clerk was rude. We were put on the fourth floor and upon exiting the elevator it's melt very musty. The room was very musty and the air-conditioner was a window unit that kept shutting off. I called down to the desk and requested another room the clerk was a rude and told me to come back down and she would she could do (with the smirk in her voice). When I get to the desk she keeps rolling her eyes. When I asked if there was another Best Western in the area very rudely she told me you would have to call to see if they had a room. This will be the very last attempt to stay at a best Western. You would think they would treat a customer who's been with them for over 20 years better than this.

    2
    « Parking horrible. Uncaring staff. »

    Parking was horrible. I had to park in the grass on the first night. Had to park down the block with no security lighting on the next night. The hotel staff did not care about my concerns. The "free" internet did not work most of the time. I finally got my ipad to connect and then it was very slow. The breakfast is not as good as what I have experienced in other hotels. The lay-out is not good and the food quality is mediocre.

  • 2
    « Noisy »

    Terrible road noise from the interstate 40. It is so loud I could not sleep. I spent so much money and could not get a good night sleep at this hotel. This was a horrible experience. I do not recommend anyone stay here.

    5
    « Best room I've ever had! »

    I travel every weekend for work so as you can imagine I stand a lot of hotels. This best Western has had the best service, the biggest, cleanest, and best room, I have stayed in so far. I will be returning to a best Western every opportunity that I get.

    5
    « Stay »

    We truly enjoyed everything about this location. We met friends here who had children with them and they had a suite and we enjoyed time in their suite as well as our king none smoking room. This hotel is smoke free and we loved that.

    3
    « Nothing special »

    When you enter the lobby it is quite nice. The room we had was not in keeping with the lobby. It was quite small and the sink wasn't even in the bathroom. The A/C was a small wall unit up near the ceiling that was controlled by a remote. It was quite noisy every time it came on and off. The mattress was okay and the towels seemed discolored. The breakfast was your average hotel fare but I was quite pleased that there was skim milk since most hotels do not offer that. The staff at the front desk was friendly.

    5
    « Good Place For Short Stay »

    Everything that you need ? friendly staff, clean rooms, very comfortable beds, good shower and most importantly when travelling ? high speed internet. Good basic breakfast with decent coffee. We booked this hotel due to the location to the Galleria Mall ? unfortunately we arrived too late and had to leave early the next morning to shop here.

    5
    « Nice place »

    Nice place to stay... Good people and close to where you can go shopping.. walking distance to the mall and restaurant...and also had alot of variety for breakfast... I will recommend this place. Also had security to watch outside the building.

    4
    « Overnight Stay »

    This hotel is lovely. The staff that I met was not what I expected though. When asked about a TV Guide a bit if sarcasm was include in her answer. Not at all what I expected. Other than that the hotel was fine.

    5
    « Excellence »

    Best Western Galleria Inn & Suites, Memphis, Tennessee makes one feel welcomed and at home. Utmost gracious hosts with professional and courteous staff at every level. Their exemplary Southern hospitality guarantees will recommend booking a stay at Best Western Galleria Inn & Suites, Memphis, Tennessee to all our family and friends!

    4
    « Clean and comfortable »

    Best Western ended up being our most frequent hotel during our 10 day trip across Kentucky and Tennessee as their pricing and TripAdvisor reviews were so good. We found this hotel to be comfortable and clean with the usual amenities found at most Best Westerns. Friendly front desk personnel, nice amenities in the rooms and most important-clean hotel and rooms and a safe area in which to stay. The usual breakfast is served but this hotel had a very convenient and non-congested area for breakfast.

    4
    « Just a bit more effort.... »

    Nice property but a little more effort to notify guests when the elevator quit would have been nice. Protein in the breakfast selections would also push this property up. I really like the motorcycle parking out front, shame cars used up some of the spaces.

  • 3
    « Temp Control, Cleanliess and Spaciousness »

    Temp control....you need to be a tall person or risk standing on a chair with wheels to regulate. I'm 5'6" and had difficulty reaching the a/c unit and it's controls as it is placed high up on the wall. Add to that the fact the unit blows air right on your faces as you sleep. Some people might like that, but it is very drying. Also, there is no a/c or heat unit in the sitting room. So if someone is sleeping in there, it could get stuffy unless you leave the bedroom door open. Cleanliness/Comfort.....aside from the toilet seat that needed to be replaced (stained and not secured tightly), the room was clean. But I suggest the hotel invest in real bottom sheets instead of using flat sheets for bottom sheets...they bunch up. Spaciousness....the sitting room section of the suite is huge in comparison to the king bedroom. The bathroom is tiny; two people cannot fit in there at one time. Fridge and microwave with counter is nice to have and this separates the sitting area from the bedroom/bathroom. Internet was slow to non-existent at night, but early AM it worked fine. Breakfast was you standard fare.

    2
    « Needs an Upgrade »

    The carpet is horrible and the lighting in room is extremely dark. maybe to hid the dirty floors in the room. the breakfast is okay if you like spam and eggs. the staff is great and the location is great if on a vacation . You are in the middle of everything from shopping to eating out.

 

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